THE SITUATION

Japan Tobacco International (JTI), the global tobacco division of Japanese tobacco manufacturer Japan Tobacco, has selected South Africa-based ICT managed services provider, Integr8, as its continued technology procurement and services partner of choice. This marks the extension of a long-term relationship founded upon reliable, quality outsourced technical service provision. JTI went to tender on the renewal of ICT service provision and awarded this to Integr8. Integr8 has, to date, demonstrated the value of a trusted, experienced and professional outsource services partner by managing JTIs ICT Infrastructure in South Africa

All calls are regulated through the Nerve Centre and assigned to remote teams for follow-up. JTI is an international brand and requires the technology services and expertise of an established provider to help ensure consistent and efficient operations.

THE OUTCOME
Bennie Strydom, Chief Sales Officer at Integr8, explains that global businesses, housing international brands, are not always able to match up with a local service provider in terms of business culture and continuity. Strydom says that the relationship between Integr8 and JTI demonstrates how this level of synergy can be found and the results are powerful and positive for both parties. JTI is a progressive international company that has invested strategically in its communication technology infrastructure to enhance operations. We have been with them every step of the way and look forward to many more years of service to the Company and value to its technical strategy implementation, says Strydom.

THE SOLUTION
In addition to being the preferred procurement partner through which JTI is able to source and acquire any IT solutions necessary for operations, Integr8 also supports JTI on a national basis via its Nerve Centre both proactively and reactively. The service and support contract applies to JTIs national presence in Bloemfontein, Cape Town, Durban and Gauteng and essentially means that JTI is connected to Integr8s acclaimed centralised hightech customer relationship hub or Nerve Centre on a 24/7/365 basis.