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Impact

Of
Grievance Redressal
Procedure
On
Job Satisfaction
Introduction of the Topic

Needs are not satisfied


Objectives are not achieved
Employee dissatisfaction
Dissatisfaction - individual is not happy in his job,
individual goals are not recognized
Complaints - when an individual discusses it with
another employee in the organization
Grievance - When the dissatisfaction related to the
work is brought to the notice of the management
SAGEM ORGA

Established in 1996
Syscom Corporation and Smart Chip Limited
offers a full range of smart cards, hardware, software,
systems, system integration
solutions for telecommunications, banking,
healthcare and ID sectors
possesses one of the world’s most modern production
facilities for smart cards
Research Objectives

Primary Objectives

 To study the impact of grievance redressal procedure


on job satisfaction.

Secondary Objectives

 Types of grievances
 Components of job satisfaction
 Factors that mostly lead to conflicts among the employees of
the organization
 Factors adopted for grievance handling
 Effect of grievance redressal procedure on job satisfaction.

RESEARCH METHODOLOGY

 RESEARCH DESIGN:
 Descriptive Research

 DATA COLLECTION METHODS USED:


 Primary data: Personal Interaction, Questionnaire
 Secondary data: Internet

 SAMPLING TECHNIQUE:
 Sampling Design: Convenience sampling
 Sampling Unit: The sampling unit was limited to the
employees of smart chip
 Sample size: 10

ANALYSIS
AND
INTERPRETATION
OF
QUESTIONNAIRES
JOB SATISFACTION
FACTORS THAT LEAD TO GRIEVANCES
AMONG THE EMPLOYEES
INITIAL REACTION OF EMPLOYEES TO
THEIR ISSUES
METHODS FOR RESOLVING THE
CONFLICT
SATISFACTION LEVEL OF THE EMPLOYEES FOR
THE CONFLICT RESOLVING PROCEDURE ADOPTED
BY THE ORGANISATION
CONFLICT RESOLVING IS AN IMPORTANT
FUNCTION OF AN ORGANISATION
FINDINGS

 An informal redressal system exists in the company.


 The company does not follow any Standard Operating Procedure
(SOP).
 Grievance redressal and the opportunities for self development
are some of the major components of job satisfaction.
 Promotions and transfers are the important factors which lead to
grievances among the employees of the organization.
 Most of the employees would like to share their complaints and
disappointments with their colleagues and supervisors instead
of keeping it themselves.
 Employees of the organization usually accommodate their needs
or avoid the situation to resolve the conflicts.
 66% of the surveyed employees believe that the conflict resolving
is an important function of the organization.

LIMITATIONS OF THE STUDY

Employees were not ready to fill in the questionnaire


Many of the surveyed people did not reply all the
questions.
The time period given for study was very limited.
The sample size was very small which is may not
represent the entire population of employees.

CONCLUSION


Grievance redressal is the major factor of job satisfaction
 among employees of the organization
conflict resolving procedure is an important function for
the organization.
The company do not follow any standard operating
procedure for grievance redressal.
Employees are satisfied with the method adopted by the
organization for redressing the grievances or complaints
of the employees which is based on randomize selection.

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