SALINA HERNANDEZ

SUMMARY OF QUALIFICATIONS
Proven leadership skills and extensive knowledge in providing customer service. Highly developed communication finesse, both spoken and written. Strong work ethic and detail oriented. Comfortable and confident public speaker with an ability to motivate others to action.

Punctual, pleasant and enthusiastic personal and professional disposition. EDUCATION Bachelor of Science-Health Science with a concentration in Public Health

Fall 2014

California State University San BernardinoSan Bernardino, CA GPA: 3.2 Honors: Deans List Student Organization: Eta Sigma Gamma, National Health Science Honor Society, Delta Delta Chapter Associate in Science Degree-General Education Sep 2006- May 2012 Chaffey Community CollegeRancho Cucamonga, CA

SELECTED PROFESSIONAL EXPERIENCE Ralphs Grocery Co.-RANCHO CUCAMONGA, CA General Merchandising Clerk

Dec 2006-Present

Manage 2 part time general merchandising clerks as well as all operations involved with department. Trained 1 existing employee over a one week time frame in safety procedures, proper handling of food, as well as stocking, ordering supplies and maintenance of products in department. Maintain a high productivity rate to ensure all areas are properly stocked and available for customers. Member of cultural council, act as co-chair and attend district meetings when needed. Act as a communication liaison between staff and managers depending on individuals needs and concerns. Coordinate staff parties and events for approximately 85-90 staff members for meeting customer Osat (overall satisfaction) goals, safety goals (accident free for a year), holidays and staff appreciation days. Including managing a budget for events. Extensive knowledge/skills with store departments, able to assist in all departments of the store when shorthanded. Dec 2009-Apr 2011

Riverside Community Hospital- RIVERSIDE, CA Clinical Care Extender: Volunteer

Over a year commitment completed over 240 hours, and assisted in approximately 5 different floors of the hospital including: orthopedic surgery, radiology, emergency department, labor and delivery and post-partum. Provided customer service for as many as 8 patients per shift. Acted as a liaison between patient and care provider. Assisted certified nursing staff with the changing of patients as well as taking vitals, feeding and showering patients. Executed proper filing of paper work and charts, in accordance with HIPPA regulations. Ms Office Tools including Word, Excel, Access, PowerPoint Nominated Cut Fruit Coordinator/trainer for district Cultural Council Co-chair

COMPUTER SKILLS/LEADERSHIP