Tips for Building Rapport with PWD

TIPS FOR BUILDING RAPPORT WITH PEOPLE WITH DISABILITIES LEARNING/ UNDERSTANDING, SPEAKING, VISION OR HEARING DIFFICULTIES Never speak or act as if the person isnt there, even if he cannot understand Always treat the person as an adult Maximize the use of non-verbal communication (e.g Use pictures; act out your message (use body language) Take time and be patient Use humour Maintain normal conversational structure (take turns in the conversation) Make sure the person can see you clearly as you speak Minimize distractions. Ensure a safe and calm environment during the interaction Primary carers of the individual may have an effective communication system and you can use them to help you convey your message and understand theirs

PHYSICAL DISABILITIES Volunteer your assistance or encourage and support the person to attend events or meetings. This gives the family some time to rest or work on other things. Ask the person with the disability how you can best assist Always take the persons supportive aids (e.g. cane, crutches, wheelchair) along if you are going somewhere with them

CHILDREN WITH DISABILITIES Engage in play with children with disabilities Use humor Maximize the use of non-verbal communication Never speak as if the child is not there Offer physical assistance/support to participate in play if they child cannot move or sit up by himself

MENTAL ILLNESS/EMOTIONAL DIFFICULTIES If the person is aggressive or has challenging behaviours: Remain calm Redirect (change the topic; distract the person; direct him/her to a pleasant activity) Reassure Revise (adapt questions or tasks; lessen demands)