SERVICE BULLETIN

Date Issued: 19 May 2010

SB 798 Product: Phaser 8500, 8550, 8560, 8560MFP, 8860, 8860MFP Operational Groups: OPB, NADC, NASG

WHAT TO DO
Troubleshoot the source of the fault code which may be a defective triac or a bad printhead. Refer to Service Flash 231 Rev 3 Defective Triacs.

DO NOT REPEATEDLY CYCLE POWER ON PRINTERS EXHIBITING 37,002.47 OR 37,003.48 FAULT CODES
Issue. For a printer showing a 37,002.47 or 37,003.48 jetstack heater fault, repeatedly turning the printer on and off may initiate a thermal runaway event. Replace the electronics module instead. When certain failures occur with the triacs driving the printhead's jetstack heaters, the printer declares a 37,002.47 or 37, 003.48 PEST fault. If the triac is failing in a constantly conducting state, the printhead jetstack heater will progressively get hotter. The printhead features two thermal cutouts, one for each jetstack heater. Normally the cutout will open and prevent a thermal runaway. If the printers power is continuously cycled it is possible for the printer to pass the PEST and continue the warming up cycle. However, the firmware may not have control of the printheads temperature due to a short-circuit jetstack triac. Some control of the jetstack heater can be provided by the thermal cutout in the printhead, but eventually this may fail and thermal runaway occur. Solution. Do not continuously cycle power on a printer showing a 37,002.47 or 37,003.48 jetstack heater fault.

PART INVENTORY STRATEGY

None

TME

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