7033 All Active Solutions

7033 - ALL ACTIVE SOLUTIONS
This document contains information that was exported directly from Konica's TSG Support
knowledge base. Some solutions may contain hyperlink references which originally
contained links to graphic or text files. If you wish to view these files, you must access the
solutions via TSG Web Support on Konica's website, www.konica.com.au.
Legal Notice
This document is designed as a diagnostic tool, primarily for Konica's support personnel, and authorized service representatives. Ko
nica recommends that all service be performed by an authorized service representative. Users are r esponsible for seeking advice of a
Konica authorized service representative regarding the information, opinion, advice or content of this document.
USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON
AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF
EXCLUSION. IN NO EVENT WILL KONICA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES,
INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE
DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
Copyright 2002, Konica Australia Pty Limited

7033
DESCRIPTIO How to order a 7033 service manual. SOLUTION 53603
SOLUTION Service manuals are only available at this time by attending a formal Konica 7033 training course. USAGE 0
These are preliminary manuals.
When first edition manuals are completed they will be available through the parts ordering process
using part number CSM-7033 (ETA July 1, 1998).
DESCRIPTIO Can the 7033 be used as a scanner? SOLUTION 53605
SOLUTION The 7033 can be used as a scanner providing that the following minimum configuration is installed: USAGE 17
1. IP411 (PCUA 950401).
2. HD104 (PCUA 950421).
3. System software 4.1.13.
Note: To identify the system software version, print a system configuration page. If any code lower
than 4.1.13 is identified, scanning is not available. Upgrading system software is not yet possible in the
field. Contact the hotline and request transfer to SISC to identify procedure to upgrade the system
software on the HD104.
4. The 7033 MUST be at firmware level 42 (system) and level 25 (image). Firmware can be
downloaded from the Konica digital [[FTP site| FILE V:\text\CBC009.txt NEW NoWordWrap]]. Refer
to the [[FTP site index| FILE V:\text\CBC010.txt NEW NoWordWrap]] for additional information.
Note: A finisher is not required for printing or scanning.
5. The KN302 network interface card (PCUA 950400).
6. The IP411 must have a minimum of 32MB of RAM (controller is shipped with 32MB).
7. Scanned documents can be retrieved via a FTP client or Microsoft* Internet Explorer version 5x.
Note: Document handling procedures or recommendations are not the responsibility of Konica
Business Technologies.
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
DESCRIPTIO 0800 code occurs during image quality adjustments. SOLUTION 53606
SOLUTION CAUSE: The image quality adjustments (VI. in the set-up instructions included with the machine) were USAGE 0
not performed in the correct order.
Step #5 in the instructions is incorrect, do not press the NEXT key.
SOLUTION: Perform the PWM Gamma adjustments in order, beginning with page one and ending on
page four of the touch screen display. Screen page numbers are indicated in the upper right of the
display (1/4, 2/4, 3/4 and 4/4).
DESCRIPTIO Fuser abnormality codes (F34, F35, F36) or erratic codes (F00, F56, E56) and messages SOLUTION 53607
(PLEASE CALL FOR SERVICE message at power up, along with a 'serviceman' icon. No
SOLUTION CAUSE: False fuser abnormality, possibly due to a power interruption. USAGE 12
SOLUTION: Verify that the code is not a fuser component failure (i.e., lamp, damaged roller, frayed
wiring). To clear fuser abnormality or erratic codes and messages, perform the following:
1. Access the 25 mode (power the machine ON, while pressing the 2 and 5 keys).
2. Press [1: Software SW].
3. Select software dipswitch 3-1 using the arrow keys.
4. Set the switch to OFF (0).
5. Press [Return] to end the setting.
6. Power the machine OFF/ON to exit the 25 mode.
DESCRIPTIO How to program ECM, 7033. SOLUTION 53608
2 November 2002
7033
SOLUTION To program ECM mode, first, create the 4-digit key operator password: USAGE 9
1. Access the 25 mode (hold down the 2 and 5 keys while powering the machine ON).
2. Press 6: Password setting
3. Press 1: Key operator password set
4. Enter a 4-digit password* using the keypad (write this number down for future reference).
5. Press SET.
6. Press Return.
Next, create the 8-digit master key code password:

1. Press 2: ECM master key code set.
2. Enter an 8-digit password* using the keypad (write this number down for future reference).
3. Press SET.
4. Press Return.
5. Turn the machine OFF.
To program the initial user in the ECM mode:

1. Access the key operator mode (hold down the help key while the machine ON).
2. Enter the key operator password and press OK.
3. Press 4: ECM.
4. Enter the 8-digit master key code and press OK.
5. Press 1: Change ECM data.
6. Press ID No.: enter a 3-digit value (start with 001) and press OK.
7. Press Password: enter a 5-digit password and press OK.
8. Press Name: enter the users name and press OK.
9. Press Limit: enter the maximum number of copies for this user and press OK
10. Press return to go back to the ECM menu.
Next, verify the count/limit for this user and create additional users.
1. Press 2: ECM data list.
2. Press the arrow key(s) to select the particular user.
3. Press EDIT to change information about the selected user.
4. Press ADD to create additional users.
5. Press DEL to eliminate users.
6. When finished press Return to go back to the ECM menu.
Next, program what the display will read when the users reach their limit.
1. Press 5: Copy Limit Reached effect.
2. Select one of the three modes and press OK:
Immediately: machine stops when the limit is reached (this setting may disturb some users).
After Job: machine stops after the end of the current copy job (recommended)
Warning: a warning is displayed when the limit is reached (recommended).
Next, turn the ECM mode ON.

1. From the ECM menu press 4: ECM On/Off setting.
2. Press ON, then OK.
Notes:
1. Item 3: All counter reset is used to reset all users counters (not limits) to zero.
2. To set the amount of time before the machine automatically resets to the ENTER E.C.M.
PASSWORD after a copy is made:
a. Access the key operator mode (hold down the help key while the machine ON).
b. Enter the 4-digit key operator password and touch OK to display the Key Operator Mode Screen.
c. Press the down arrow key on the touch screen.
d. Press 13: Memory switches.
e. Press Auto reset timer.
f. Press EDIT to select the reset time you prefer, from OFF to 300 seconds in intervals of 30
seconds.
g. Turn the power OFF and ON to exit the key operator mode.
3. To immediately return to ENTER E.C.M. PASSWORD after a copy job is run, press the P key and
C key simultaneously.
* To print out the ECM data and passwords (if lost or forgotten):
1. Enter the 36 mode (turn the machine ON while holding down the 3 and 6 keys).
2. Press 7: List Print
3. Press 4: Management list
4. Press Copy
3 November 2002
7033
5. Press start/print
6. Page 8 of this print out will contain the ECM data and passwords.
7. Turn the machine OFF then ON to exit the 36 mode.
DESCRIPTIO How to program auto reset time for copier or printer configuration. SOLUTION 53609
SOLUTION Copier Configuration: USAGE 1

To program the amount of time before the machine resets to original settings:
1. Access the Key Operator Mode (hold down the help key while powering the machine ON). Note: If
necessary, enter the 4-digit key operator password and touch OK to display the Key Operator Mode
Screen.
2. Press the down arrow key on the touchscreen.
3. Press 13: Memory switches.
4. Press Auto reset timer.
5. Press (EDIT) to select the reset time you prefer, from OFF to 300 seconds in intervals of 30
seconds.
6. Power the machine OFF/ON to exit the Key Operator Mode.
Note: This setting also affects the amount of time before ENTER PASSWORD is displayed if the ECM
mode is enabled.
Printer Configuration:
To program the amount of time before the machine resets to original settings, perform the following:
Screen.
2. Press the Printer key on the touchscreen.
3. Press the EDIT key to enable auto reset, and continue to press the EDIT key until the desired reset
time is displayed.
mode is enabled.
DESCRIPTIO How to adjust corona currents. SOLUTION 53610
SOLUTION Corona current adjustments are not performed on the 7033. USAGE 0
Charge corona grid voltage is adjustable:

1. Connect voltmeter between the charging back plate and frame ground. Set the meter to 1000V DC.
2. Cheat the front door interlock.
3. Record the grid voltage value (stamped on the drum flange)
4. Access the 36 mode.
5. Press 1: HV adjustment
6. Press NEXT or BACK until the HV adj. (Grid voltage) appears.
7. Press the start print key.
8. Set the input value to match the grid voltage value.
DESCRIPTIO Supply and maintenance kit information. SOLUTION 53612
4 November 2002
7033
SOLUTION Consumable supplies: USAGE 1

PCUA ITEM
950414 Toner
950412 Developer (replaced every 200K)
950764 Staples (FS105)
950411 Drum (replaced every 200K)
950413 100K maintenance kit
Contents of maintenance kit:
p/n 55GA25070 - charge control plate
p/n 55FA25010 - charge wire
p/n 55GA-2520 - cleaner mount assy
p/n 55GA-2530 - charge wire cleaning block (C)
p/n 55GA-2550 - charge wire cleaning block (D)
p/n 55GA56010 - cleaning blade
p/n 55GA26070 - discharge wire
p/n 55GA73260 - toner filter
p/n 55GA53120 - fixing cleaning roller
p/n 55GA53110 - fixing roller (A)
p/n 55GA53100 - fixing cleaning pad
Notes:
1. The maintenance items listed above must be replaced every 100,000 images or copy quality
problems may occur.
2. Toner, developer and drum are interchangeable between the 7040 and 7033 only.
DESCRIPTIO How to program auto shut-off and low power mode. SOLUTION 53613
SOLUTION To program or disable the auto shut-off mode, perform the following: USAGE 0
1. Access the key operator mode (turn the machine ON while holding down the help key).
2. Press the down arrow to display further menu items.
3. Press 12: Power Save.
4. Select the desired time settings for each mode (5 - 240 minutes).
5. At the bottom of the programming screen, touch Next.
6. Press ON or OFF for AUTO SHUT-OFF (AUTO LOW POWER cannot be turned off).
7. Turn the machine OFF and ON to return to exit the key operator mode.
DESCRIPTIO Power requirements, 7033. SOLUTION 53614
SOLUTION Voltage: 115V AC ñ 10% dedicated line recommended USAGE 1

Current: 15A
Frequency: 60Hz ñ 2.5Hz
Grounding: Isolation recommended
Note: A dedicated AC line with an isolated ground is strongly recommended. A dedicated line
mandates the exclusive use of an electrical branch circuit where the receptacle grounding terminal is
grounded by an insulated grounding conductor that is isolated from the receptacle mounting hardware
(per National Electrical code, article 250-74 exception no. 4).
Termination:
NEMA Type 5-15R receptacle (125V 2-pole, 3-wire, grounded).
DESCRIPTIO How to operate the 7033 when the finisher fails. SOLUTION 53813
5 November 2002
7033
SOLUTION In the event the FS105 finisher is inoperable, the machine may be used with a catch tray. The catch USAGE 14
tray consists of two separate parts; exit tray 1, (p/n 40AA12120) and exit tray 2, (p/n 40AA12130).
To enable the offset (sort) mode with no finisher installed, perform the following:
1. Ensure that the catch tray is installed. Use 8.5x11 originals only (mixed original mode cannot be
used).
2. Press the Output key.
3. On the touchscreen, press ALTERNATE, SORT, then OK.
4. Proceed with copying.
The machine will auto rotate every other set. One set will be 8.5x11 and the next will be 8.5x11R, etc.
Notes:
a. Only 11-inch copy paper can be used, therefore both sizes must be loaded for this feature to work.
If a drawer base is not used, the bypass tray may be used for either size.
b. If the 7033 is configured as a printer (connected) and system software 4.1.2 is loaded in the print
controller, a PROCESSING DATA message is displayed on the operation panel and the 7033 will not
print.
c. Upgrading system software version 4.1.2 with the patch still does NOT allow the printer to
function without a finisher.
DESCRIPTIO How to connect the 7033 as a printer. SOLUTION 53952
SOLUTION This feature is not available at this time. It may be available later this year. USAGE 1
DESCRIPTIO ADJUSTMENT ERROR 0001 message while performing the PWM gamma (Patch) - Dmax SOLUTION 53998
adjustment (36 mode).
SOLUTION PROBABLE CAUSES: USAGE 2

1. Poor drum carriage connection.
Inspect the drum carriage connector for any pins that are not positioned properly. Reform as
necessary. Inspect the charge corona to ensure that it is seated properly and that no portion is
grounding to the drum.
2. The Dmax sensor is dirty.

Remove the drum carriage, then remove the drum to access the Dmax sensor located on the toner
control board. Throughly clean the sensor to remove any toner or setting powder obstructing the
Dmax sensor emitter and receiver. Reassemble and reinstall the drum carriage. Repeat the Dmax
adjustment using the following procedure:
a. Power the machine OFF.
b. Enter the 36 mode, (power the machine ON, while pressing the 3 and 6 keys).
c. Select [6: Image quality adj.].
d. Select [1: PWM gamma (Patch)].
e. Press NEXT or BACK until [PWM gamma (Patch) - Dmax] appears in the message display area.
f. Press [400dpi] then START. Confirm that OK is displayed in the RESULT indication area on the
LCD
g. To end the adjustment, press [Return].
h. Power the copier OFF/ON to exit the 36 mode.
DESCRIPTIO How to disable copying when the PM count is reached. SOLUTION 54010
SOLUTION To disable copying when the PM count is reached, perform the following: USAGE 1
1. Power OFF the copier.
2. Access the 25 mode (power the copier ON while holding down the 2 and 5 keys).
3. [Memory setting mode/Select one of the following] is displayed.
4. Press [1:Software switch setting] on the LCD.
5. Select DIPSW8, using the furthest left (up), or (down) arrows on the LCD.
6. Select BIT2, using the middle (up) key on the LCD.
7. Pressing the OFF key on the LCD permits copying to continue unabated, regardless of how many
copies have been run since the PM count was reached. Pressing the ON key causes the copier to shut
down after 1000, 2000, 3000, 4000, or 5000 copies have been run since the PM count was reached, and
this shut down number is selected in the 25 mode, using DIPSW12-3, DIPSW12-4, and DIPSW12-5.
8. Press the RETURN key on the LCD to enter the setting into memory.
9. Power the copier OFF/ON to exit the 25 mode.
In the service manual, the choices for DIPSW8, BIT2 should read as follows: 0=NO, 1=YES.
6 November 2002
7033
DESCRIPTIO How to program platen default to a specific paper size (APS and AMS defeated). Selection SOLUTION 54120
when the ADF is lifted.
SOLUTION To program the machine to default to a specific paper size and cause APS and AMS to turn OFF when USAGE 20
the RADF is lifted:
1. Access the key operator mode (press and hold the help key while turning the machine ON).
2. Press the down arrow key on the touch screen
3. Select 13: Memory SW.
4. Scroll to Platen APS using the arrow keys located on the right side of the display.
5. Select EDIT to turn the feature OFF.
6. Press the down arrow on the bottom of the screen.
7. Scroll to Platen AMS using the arrow keys located on the right side of the display.
9. Turn the machine OFF.
10. Access the 25 mode (turn the machine while holding down the 2 and 5 keys).
11. Press 1: Software SW.
12. Scroll to, and set the software dipswitches as the follows:
7-2 to 0 (platen APS switching to 8.5x11)
7-3 to 1 (platen - small size originals)
10-4 to 1 (1:1 magnification selection when APS released)
13. Next, set software dipswitches 8-4, 8-5 and 8-6 to select the tray with the paper size you desire.
Use the matrix below to determine which values to input to select a specific tray:
8-4 to 0 8-5 to 0 8-6 to 0: No preference
8-4 to 0 8-5 to 1 8-6 to 0: Tray 1
8-4 to 1 8-5 to 1 8-6 to 0: Tray 2
8-4 to 0 8-5 to 0 8-6 to 1: Tray 3
8-4 to 1 8-5 to 0 8-6 to 1: Tray 4
DESCRIPTIO How to change paper size description from A4 to 8.5x11 (universal trays). SOLUTION 54144
SOLUTION Set the universal paper trays to detect inch size paper: USAGE 1
1. Enter the key operator mode (hold the HELP key while turning the machine ON).
2. Press the down arrow at the bottom of the screen.
3. Select 11: Paper size.
4. Select the upper (universal) tray.
5. Use the arrow keys to select Inch then press OK.
6. Select the lower (universal) tray.
7. Use the arrow keys to select Inch then press OK.
8. Power the unit OFF, then ON to exit the HELP mode.
DESCRIPTIO How to program the display for full auto or manual screen feature. SOLUTION 54150
SOLUTION To program the display for full auto or manual screen feature, perform the following: USAGE 2
1. Access the 25 mode (turn the machine ON while holding down the 2 and 5 keys).
2. Select 1: Software switch setting.
3. Select software dipswitch #7-7 using the arrow keys.
4. Set to OFF (0) for full auto screen.
5. Set to ON (1) for manual screen.
6. Press return to set the new data.
7. Turn the copier OFF and ON to exit the 25 mode.
DESCRIPTIO How to adjust paper feed registration (lead to trail alignment). SOLUTION 54159
7 November 2002
7033
SOLUTION To adjust paper feed registration, perform the following: USAGE 0

1. Enter the 36 mode (turn the machine ON while holding down the 3 and 6 keys).
2. Select 2: Timing adj.
3. Select 2: Restart timing
4. Use the NEXT and BACK keys to select (Engine All).
5. Enter a value from -127 to +127 and press SET (1 step = 0.1mm).
6. Press the COPY key
7. Make a copy from each tray to check accuracy (use the trail edge of the copy to check the
adjustment).
8. Use the NEXT and BACK keys to select individual tray, RADF and ADU adjustments if necessary.
Note: The lead edge timing adjustment is used to adjust the lead edge void area only.
DESCRIPTIO How to upgrade the 7033 system and image FlashROMs using a computer and the DOS ISW SOLUTION 54161
utility..
8 November 2002
7033
SOLUTION The 7033 main body does not have EPROMs installed on the main CB or image processing board. The USAGE 73
machine is equipped with FlashROMs which must be updated via a computer or using the ISW tool. The
information listed below outlines how to upgrade the FlashROMs using a computer (minimum
requirements: Pentium 100Mhz, parallel (printer) cable, standard [parallel port settings]).
FlashROM FILES:
The latest FlashROM files can be acquired via the Konica website (www.konicabt.com) under [Eproms
For Low Volume Copiers] located in the Expert Web* area.
Website file designations:
Contents of 7033-37P.EXE (version 37.0 PC files):
55PAI25.001 (image processing ROM)
55QEC37.001 (system CB ROM)
Refer to the [[7033-7040.PDF file| IMAGE V:\BITMAPS\CBC021.bmp SCROLL]] for level 37
enhancements on the Konica [[FTP site| FILE V:\text\CBC009.txt NEW NoWordWrap]]. Consult the
[[FTP site index| FILE V:\text\CBC010.txt NEW NoWordWrap]] for additional information.
PERIPHERALS:
FS105, EPROM version 18.0 (p/n FS105A04-18.0); and DF311, EPROM version 16.0 (p/n
DF311303-16.0) are available on the website in the EPROMS section (Eproms for Accessories). The
file name for the FS105 is FS105-18.EXE, and the file name for the DF311 is DF311-16.EXE. The
FS105 EPROM enhancement is: correction of stapling mis-alignment A4R size paper. The DF311
enhancement is: availability for odd-sized originals.
DOWNLOADING AND INSTALLING THE FlashROMS:

Use the following procedure to download and install the FlashROM files on the hard drive of the
computer (this is only for technicians still owning a copy of the DOS utility):
Notes:
a. If the DOS ISW utility is already installed, it is not necessary to reinstall it.
b. The DOS utility is no longer available.
1. Download the image processing file (1) and system files (4) to the DOSISW directory. Refer to the
above list to determine which files to download.
2. To complete the installation, the PC must be in DOS mode (not a DOS window) at the C:\prompt.
Entering DOS mode from Windows* 3.x:
a. Click on [File] from the menu bar.
b. Select [Close Windows].
c. Click on OK.
Entering DOS mode from Windows 9x:
a. Click on the START button.
b. From the menu, select [Shut Down].
c. Select [Restart the computer in MS-DOS mode?].
d. Click on the YES button.
If the DOS prompt does not read C:\, type CD\, then press ENTER.
To complete the process of updating the system and image processing FlashROMs, refer to
FLASHING THE SYSTEM ROM.
INSTALLING THE FlashROM FILES FROM DISK

Use the following procedure to install the FlashROM files from floppy disks:
1. To install the FlashROM files, the PC must be in DOS mode (not a DOS window) at the C:\prompt.
If the DOS prompt does not read C:\, type CD\, then press ENTER.
2. Install the PCISW utility disk in the floppy drive.
3. At the C:\ prompt, type: A:\, then press the ENTER key (the screen displays A:\).
4. At the A:\ prompt, type: INSTALL C:\, then press the ENTER key (the PC ISW utility is installed).
Follow the instructions on the screen.
5. When the installation of the PCISW utility is completed, type: C:\, then press the ENTER key (the
screen displays C:\KONICA\PCISW\DATA).
6. Copy the system files to the hard drive (4 disks):
a. Ensure that the directory on the PC reads: C:\KONICA\PCISW\DATA. If a different directory is
displayed, type: CD C:\KONICA\PCISW\DATA and press the ENTER key.
b. Type the command line (in lowercase) to install the system files on the PC:
cp c m XXXX XX A:\
Notes: cp = copy
c = system control board
9 November 2002
7033
m = USA (destination)
XXXX = model number
XX = ROM version (i.e., 37)
c. Press the ENTER key and follow the screen prompts.
8. Copy the image files to the hard drive (1 disk):
a. Ensure that the directory on the PC reads C:\KONICA\PCISW\DATA. If a different directory is
displayed, type CD\, then type C:\KONICA\PCISW\DATA and press the ENTER key.
b. Type the command line (in lowercase) to install the system files on the PC:
cp i XXXX XX A:\
Note: i = image processing board
c. Press the ENTER key and follow the screen prompts.
To complete the process of updating the system and image processing FlashROMs in the machine,
refer to FLASHING THE SYSTEM ROM.
Note: Prior to flashing the image or system ROMs, Konica recommends printing the internal
management list. The management list is a 9-page document containing jam and failure lists,
adjustment settings, parts lists, and counters. To print the list:
I. Access the 36 mode.
II. Select 7. List print.
III. Select 4. Management list and press the COPY key.
IV. Save the print out for future reference.
FLASHING THE SYSTEM ROM:

1. Power the copier OFF (both SW1 [left rear] and SW2 [operation panel]).
2. Connect the parallel cable to the PC and the ISW connector on the copier (located inside the front
door).
3. Switch the main power ON (SW1).
4. Enter the 25 mode (hold down 2 and 5 while turning ON SW2 on the operation panel).
5. Select ISW (menu 11).
6. Select System (ISW_1)
7. Press the START button.
8. Verify that the PC is running in DOS (not a DOS window) and the prompt on the PC reads
C:\KONICA\PCISW\DATA (if the FlashROM files were loaded from disk) or C:\DOSISW (if the
FlashROM files were downloaded). If a different prompt is displayed, type CD\, then type
C:\KONICA\PCISW\DATA or C:\DOSISW and press the ENTER key.
9. Type the flash command line (in lowercase) to load the system files to the copier:
ld c m XXXX XX C:\
Notes: ld = load (from PC to copier)
c = system control board
m = USA (destination)
XXXX = model number
XXX = ROM version (i.e., 37)
C:\ = from hard drive
10. Press the ENTER key on the PC. The LCD screen on the copier goes OFF and the DATA LED on
the operation panel flashes. Data transfer is complete when the LCD screen turns ON and displays the
25 mode menu, and the PC screen displays ISW COMPLETED.
FLASHING THE IMAGE ROM:

2. Select Image (ISW_2)
3. Press START button.
4. Verify that the PC is running in DOS (not a DOS window) and the prompt on the PC reads
C:\KONICA\PCISW\DATA (if the FlashROM files were loaded from disk) or C:\DOSISW (if the
FlashROM files were downloaded). If a different prompt is displayed, type CD\, then type
C:\KONICA\PCISW\DATA or c:\DOSISW and press the ENTER key.
5. Type the following command (in lowercase) to load the image file to the copier:
ld i XXXX XX C:\
Note: i = system control board
6. Press the Enter key on the PC. The Start key on the LCD screen is grayed out and the DATA LED
on the operation panel flashes. Data transfer is complete when the Start key lights up on the LCD and
the PC screen displays: Image control (ISW_2) completed along with a checksum value.
Note: Do not disconnect the data cable until data transfer is complete. If the data cable is
disconnected and FlashROM procedure fails, the op panel display will be blank and the ERROR LED
remains ON. Power the machine OFF/ON. The machine powers up with the DATA light on to
indicate it is waiting for the upload information to begin without accessing the 25 mode. The machine
does not boot normally until it receives a complete upload. Repeat steps 8 - 10 under Flashing the
System ROM.
10 November 2002
7033
[[7033 EPROM history hyperlink| FILE V:\TEXT\EPROM\7033.TXT NEW]].
DESCRIPTIO Blank LCD. SOLUTION 54223

The ERROR LED is ON after flash ROM procedure using a computer.
1. The flash procedure was performed from a DOS window. When using a PC to upgrade the firmware,
the procedure must be performed from DOS (not a DOS window within Windows 3.1*, Windows 95* or
Windows 98*).
Note: If the flash ROM procedure fails, the op panel display will be blank and the ERROR LED will
remain ON. In this condition, the machine is ready to accept the flash ROM procedure without
accessing the 25 mode. To flash the 7033 ROMs, use either the [[Windows 95*| FILE
V:\text\CBC005.txt NEW NoWordWrap]] or the [[DOS| FILE V:\text\CBC006.txt NEW
NoWordWrap]] flash procedures.
[[Internal Link for Faxing/Printing Windows 95* Flash procedure.| RUN V:\text\Wordpad.exe
v:\text\CBC005.txt]]
[[Internal Link for Faxing/Printing DOS Flash procedure.| RUN V:\text\Wordpad.exe
2. The process to flash the Image ROM was not completed. Data transfer is complete when the Start
key on the LCD lights up, the Data LED goes out and the PC screen displays: Image control (ISW_2)
completed along with a checksum value.
3. Corrupted or incomplete flash ROM files. After downloading all the files, compare each file size
listed on the website to the file size listed in the C:\KONICA\PCISW directory. If the file sizes are
different, a problem occurred during transmission. Download the necessary files again.
4. Incompatible PC or parallel port settings. Minimum requirements:

Pentium* 100Mhz, parallel (printer) cable, standard [parallel port settings]).
5. Blank display after pressing the mode key when setting up as a printer.
Failed engine interface card (EIC).
To verify the condition of the EIC, perform the following:
a. Verify connectors from the EIC to DCPS2 and the EIC connection to the main CB.
b. Verify a PRINTER BOARD FAILED message by pressing the [Setting] button on the display in
the printer option menu.
c. Replace the EIC (p/n U131-6600).
6. After installing an IP upgrade kit (PCUA 950417) to make it a printer, the copier does not power up
and the display is blank. The problem occurs when the EIC card is plugged into the option box because
one of the harnesses for the IP upgrade kit is not plugged in.
Connect the extra connector to the inside, left corner of the optics area. There should not be any extra
connectors.
DESCRIPTIO How to end the current ECM session, and immediately display ENTER E.C.M. PASSWORD SOLUTION 54269
on the LCD.
SOLUTION At the end of the copy job, press and hold the P key, then press and hold the C key (CLEAR QTY), USAGE 7
and release both.
DESCRIPTIO How to set non-image erase area for randomly placed originals (oblique mode). SOLUTION 54279
11 November 2002
7033
SOLUTION To program the non-image erase area for randomly placed originals (oblique mode) or standard sized USAGE 1
originals (rectangle mode), perform the following:
2. Press 1: Software switch setting.
3. Select software dipswitch 8-0 using the up/down arrows.
4. Select ON (Oblique mode) or OFF (Rectangle mode).
5. Press RETURN to end the setting.
DESCRIPTIO Light copies. Toner fill is insufficient. SOLUTION 54323

1. When copying using the ADF in AES mode, lighter density may occur due to the process used to
recognize the differences between light and dark on the original.
To improve toner fill, install minimum of level 22.0 (system) and 20.0 (image processing) flash ROMs.
These ROMs improve density by altering the light/dark recognition process when using the ADF in the
AES mode.
Note: The density shift setting can also be changed using the P mode to achieve the desired copy
quality:
a. With the machine in the idle mode, hold down P and press the 5 key.
b. Press the start/print key.
c. The density shift setting will be displayed. Change this value to achieve an acceptable density fill.
A setting of 0 is darkest.
d. Press stop/clear to return to the basic screen.
To flash the 7033 ROMs, use the [[Windows* 95*| FILE V:\text\CBC004.txt NEW NoWordWrap]]
flash procedure.
[[Internal Link for Faxing/Printing Windows 95 Flash procedure.| RUN V:\text\Wordpad.exe
[[7033 EPROM History| FILE V:\text\EPROM\7033.txt NEW]]
2. The drum is not grounded.

Remove the drum and clean the following:
Drum Support Shaft
Drum Coupling Shaft (p/n 55GA20180)
Drum Shaft holder (p/n 55GA75010)
3. Poorly seated toner unit interface connector (CN79), which is located behind the right side cover
and the toner base hinge.
To check the operation of the toner motor (M11), perform the following:
a. Power the copier OFF.
b. Access the 47 mode (power the copier ON, while pressing the 4 and 7 keys).
c. Using a voltmeter (200V DC range), check the voltage at each pin of the toner motor to ground.
A reading of 24V DC should be observed on both the black and white wires.
d. Enter output code 001 and press the START/PRINT key. A voltage reading of 12.7V DC should
be measured on the white wire of the toner motor, while a voltage reading of 10.8V DC should be
measured on the black wire of the toner motor.
e. If the above voltages are not observed, power the copier OFF. Remove the right side panel (p/n
55GA12040) and disconnect CN79, which is located behind the toner base hinge (p/n 55GA32040).
f. Ensure that all the pins on the male half of CN79 are straight and properly aligned. Then ensure
that all the wires are properly inserted into the female half of CN79.
g. Reconnect the toner unit interface connector CN79.
4. A failed writing unit.

Replace the writing unit (p/n 55GA-6500).
DESCRIPTIO DF311, selection of A4R paper size when 8.5x11R is placed in the document feeder tray. SOLUTION 54324
12 November 2002
7033
SOLUTION CAUSE: The destination switch is set to Japan or Europe. USAGE 1
SOLUTION: Set the destination switch to USA.

3. Scroll to software dipswitch 5-0 using the arrow keys.
4. Set 5-0 to 1.
5. Scroll to 5-1.
6. Set 5-1 to 0.
7. Press [Return].
8. Power the machine OFF then ON to exit the 25 mode.
DESCRIPTIO Black lines, marks, spots, stripes on copies. SOLUTION 54337
13 November 2002
7033

1. Scratches at the front or rear of the drum surface caused by a dry (not covered with developer)
developing unit sleeve. Damage may occur during installation, deinstallation, or shipping.
When removing or installing the drum, ensure the drum shaft jig is used and care is taken not to touch
the drum with the empty developing unit. Also, save the developing unit sleeve sheet and install it
before moving or shipping a machine with a dry (empty) developing unit.
Replace the drum (PCUA 950411) and return the failed drum using standard warranty procedures.
2. Line(s) on copies, lead-to-trail, when feeding originals from the RADF.

Platen glass (1) is dirty or there is a buildup of paper dust on the platen guide plate.
Raise the RADF and thoroughly clean platen glass (1) (p/n 55GA61390) located to the left of the
original stopper plate. A clean soft cloth, dampened slightly with water, or an anti-static cleaner should
be used.
Remove the platen guide plate (p/n 120A45620) every service call or PM to clean and remove
excessive dirt and paper dust.
Note: Never use paint solvents, such as benzene or thinners, to clean any portion of the copier.
3. Black stripes front-to-rear on the first copy of a set. The first copy of a set has a black line or lines
that run in the front to rear direction. The problem usually occurs on new installations.
The cleaning blade is not working properly and leaves a line on the drum when the drum stops.
Therefore, the problem is on the first copy of a series. The image may appear more than once on a
page and get lighter on the second pass of the drum. The drum circumference is 188 mm or about 7.5
inches, and marks would repeat at this interval. The problem is caused by improper drum service during
installation.
Follow the procedures for preparing the drum for first use in the 7033/7040 Service Manual (7/98).
The Installation section of the manual is section 9, and the pages addressing drum, cleaning blade, and
developer are 9-4 through 9-7. Failure to follow these installation steps may result in the symptom
listed and possible permanent damage to the drum (PCUA 950411) or cleaning blade (p/n 55GA56010).
4. Toner particles collect in the dead space on the developer path and spew onto copies due to
vibration caused by removing/installing the drum carriage.
After removing/installing the drum carriage, or when the copies have small fine spots, perform the
following:
a. Access the 36 mode (power the copier ON while pressing the 3 and 6 keys).
b. Select [3. Running mode].
c. Select [3. Running mode3] (no paper).
Note: Select Very High Mode if firmware version is 34 or greater. To access the selection, press
QUALITY on the touchscreen.
d. Select 11x17 paper, normal density, place a blank 11x17 original on the platen glass, and make
100 copies.
e. Power the copier OFF/ON to exit the 36 mode.
f. Make 5 blank copies of 11x17 or 10 blank copies of 8.5x11.
5. Lines on the copies, front-to-rear, when using the ADF. The scan glass mylar is in the view of the
scanned originals.
Reposition the scan glass mylar. The mylar is attached to the stopper plate assembly (p/n
55GA-6310).
6. A piece of paper has lodged into the cleaning section of the drum carriage.
Remove the paper from the cleaning section and clean out any excess toner built up on the cleaning
blade, toner guide mylar and/or recycling auger.
7. Possible contaminated developer.

Purge the developing unit and install fresh developer. Perform the L-Detect adjustment. To perform
the L-detection adjustment, perform the following:
a. Access the 36 mode (power ON the machine while simultaneously pressing the 3 and 6 keys).
b. In the 36 mode menu screen, press [1. HV adjustment].
c. Press [NEXT] or [BACK] until [HV adj. (L detection adj.)] is indicated.
d. Press [START], then confirm that [OK] is displayed under the RESULT heading.
e. Press [RETURN] to access the 36 mode menu screen.
f. Power the machine OFF/ON to exit the 36 mode.
Note: If contaminated developer is suspected, send samples, the Management List, and the call ticket
number to:
Konica Business Technologies
Dept D709
500 Day Hill Rd.
14 November 2002
7033
Windsor CT 06095
8. The grid plate and charge wires have failed.

Replace the grid plate (p/n 55GA25070) and the charge wires (p/n 55FA25011).
DESCRIPTIO The Repeat, Auto Layout, or Non-image Area Erase functions are not operating correctly. SOLUTION 54348
SOLUTION CAUSE: There is an excessive amount of light entering the optics area. When using these functions USAGE 3
the document feeder must be in the correct position above the platen glass.
SOLUTION: Slowly close the document feeder until the green Xenon lamp is lit. Then raise the
document feeder approximately one inch. This will allow the Repeat, Auto Layout, or Non-image
Area Erase functions to operate correctly.
DESCRIPTIO Unable to close exit section door after clearing jam. SOLUTION 54367
SOLUTION CAUSE: The fixing exit plate assembly (with upper separation claws) was lowered to clear the paper USAGE 1
jam and was not reinstalled.
SOLUTION: Raise the exit plate assembly until the magnet catch contacts the fixing unit frame. Close
the exit section and reposition the finisher against the main body.
DESCRIPTIO Memory specifications, 7033. SOLUTION 54388
15 November 2002
7033
SOLUTION The machine is equipped from the factory with 16MB of SIMM memory on the main CB which is USAGE 8
upgradable to 80MB. MU-103 memory modules (32MB, SIMM) can be ordered using PCUA 950781.
Memory is mounted on the main CB which is located beneath the platen glass under the lens cover.
Note: Proper performance is guaranteed ONLY with Konica specified SIMM memory modules.
Memory configuration and specifications are very complicated. As a result, purchase of memory from
a vendor may result in the wrong SIMM, although the product is of a high quality. The following
specifications are guidelines.
Konica 32MB SIMM modules (PCUA 950781) are available at 60 or 70ns, with non-parity. These
modules have tin plated contacts. The original 16MB SIMM in the E-RDH is GOLD plated. EDO
(Extended Data Output) can NOT be used.
Note: Some 60ns SIMMs are provided. 60ns memory can be used in combination with 70ns as long as
a 70ns SIMM is installed in bank 0 (in the first slot). The E-RDH does not require parity memory.
Note: After installation of any memory, the memory check procedure should be performed.
Note: IP402 Memory is different; See IP402.
Volatile Memory Guarantee Statement
The Konica 7033 uses an E-RDH (Electronic Recirculating Document Handler). This E-RDH stores
each job in memory prior to printing. The standard E-RDH configuration is 16MB of memory. The
memory module used to achieve this is the 72-pin SIMM (Single Inline Memory Module) type. This
memory is volatile i.e. all memory addresses on a module of this type are reset whenever power is
removed.
Optional configurations for the E-RDH allow for memory to be increased above the standard 16MB
configuration. This is done by adding other modules of the same type only, thus an optional memory
configuration would also be volatile.
The process of powering the Konica 7033 off via the main power switch on the lower left corner of the
exit side of the machine removes power from the E-RDH, thus any information previously stored will
be impossible to retrieve when the main power switch is turned ON.
When memory is expanded, the following adjustment must be performed to verify the E-RDH
functionality:
1. Access the 47 mode, output code 198 and press start/print (memory check is started, it takes approx.
5 min). Do not press start/print again.
2. The output value according to the amount of expanded memory will be displayed following "OUT:"
on the LCD:
Expanded : Output
memory value
0 MB 9994
16MB 9995
32MB 9996
48MB 9997
64MB OK
Notes:
1. This check is used only to verify SIMM condition - not the E-RDH board except to determine its
SIMM access function.
2. A maximum of 4 SIMMs can be mounted
3. If any 1 fails, Memory Error will display and each SIMM must be checked to determine which has
failed.
[[Konica Specified SIMM Memory module| IMAGE v:\bitmaps\gjm007.bmp SCROLL]]
DESCRIPTIO In booklet mode, memory drops to 54% when run in normal quality. SOLUTION 54392
SOLUTION CAUSE: This is normal operation, as the unit requires a certain amount of memory to be allocated USAGE 1
when the copy job is started.
SOLUTION: If the machine is run in high quality mode, the memory drops to a very low level.
Additional memory (MU-103, PCUA 950781) may be required if using complex originals in this mode.
16 November 2002
7033
DESCRIPTIO ADJUSTMENT ERROR 0003 or ADJUSTMENT ERROR 0005 message while performing the SOLUTION 54438
PWM gamma (Patch) - Dmax adjustment (36 mode).

1. When replacing the drum, the drum coupling shaft is not properly inserted into the drum flange,
preventing the drum from rotating.
Fully insert the drum coupling shaft so that the lock lever can slide over the E-clip on the drum coupling
shaft. To latch the drum coupling to the drum flange, perform the following:
a. Release the lock lever.
b. Turn the drum coupling shaft in a clockwise direction, until the drum coupling shaft meshes with
the drum shaft and drum flange.
c. Ensure that the drum coupling is fully inserted into the drum flange.
CAUTION: Always use the drum support tool (p/n 55GA20250), included with the machine, to
properly align the drum and prevent drum damage.
Be certain that the drum coupling shaft is secured with the lock lever (latching bracket auxiliary part,
p/n 55GA20282) and repeat the PWM gamma (Patch) - Dmax adjustment using the following
procedure:
a. Power the machine OFF.
b. Access the 36 mode, (power the machine ON, while pressing the 3 and 6 keys).
c. Select [6: Image quality adj.].
d. Select [1: PWM gamma (Patch)].
e. Press NEXT or BACK until [PWM gamma (Patch) - Dmax] appears in the message display area.
f. Press [400dpi] then START. Confirm that OK is displayed in the RESULT indication area on the
LCD
g. To end the adjustment, press [Return].
h. Power the copier OFF/ON to exit the 36 mode.
Note: Complete drum removal and installation procedure is detailed on page 2-55 of the 7033/7040
Service Manual (July 1998).
2. Incorrect developer installed at PM.

Thoroughly clean out the developing, cleaning and recycling units and install 7033/7040 developer
(PCUA 950412) into the developing unit.
DESCRIPTIO FS105, unable to offset stack in Mixed Original mode. SOLUTION 54447
SOLUTION CAUSE: This is normal operation. USAGE 8
SOLUTION: The FS105 does not allow stacks of paper with different widths to be sorted or stapled.
The 7033 will start to output copies prior to all of the originals being scanned through the DF311.
When mixed original mode is selected, the machine does not detect that all of the originals are the same
width, therefore the sort or staple functions cannot be performed.
DESCRIPTIO The platen glass and/or scan glass are chipped or broken. SOLUTION 54450
SOLUTION CAUSE: The protection pad either moves during shipment, or it is not installed. USAGE 1
SOLUTION: This has been corrected at the factory by securing the pad to the machine with tape. If
the machine is to be moved after set up, retain the protection pad and tape it to the platen. Replace
the scan glass (platen glass/1 including mylar dust proof sheets, p/n 55GA-6420 and/or the platen glass -
platen glass/2, p/n 55GA61500).
Note: Replacement parts can be ordered through the Parts Department under normal warranty return
procedures.
DESCRIPTIO How to enable the mixed original mode when using the finisher. SOLUTION 54556
SOLUTION To enable the mixed original mode when using the finisher, perform the following: USAGE 1
1. Press the Application key, then press Mixed Original on the touchscreen.
2. Back out of the Application screen by pressing OK.
3. Press the Output key and select the available output mode from the LCD.
4. Back out of the Output screen by pressing OK.
Note: Stapling features are not available when the Mixed Original mode is selected.
17 November 2002
7033
DESCRIPTIO Part number for the User's Guide holder. SOLUTION 54571
SOLUTION The holder for the User's Guide is listed as the Guide Plate (p/n 540012245) in the Model 3240/3340 USAGE 2
Parts Catalog. This part is not currently listed in the Model 7033 Parts Catalog.
DESCRIPTIO FS105, how to select a staple option for the finisher when the Mixed Original mode is SOLUTION 54586
selected.
SOLUTION The operation of the FS105 will not allow stacks of paper with different widths to be sorted or stapled. USAGE 9
The 7033 will start to output copies prior to all of the originals being scanned through the DF311.
When mixed original mode is selected, the machine does not know if all of the originals are the same
width, therefore the sort or staple functions cannot be performed.
DESCRIPTIO Lines on copies. Only in non-image area erase mode. SOLUTION 54608
SOLUTION CAUSE: The digital process recognizing an external light source. USAGE 1
SOLUTION: Relocate the copier away from the fluorescent light that is most likely located above the
copier.
DESCRIPTIO DEVELOPING UNIT DISENGAGED message during copier operation. SOLUTION 55118
SOLUTION CAUSE: The developer is overtoned. USAGE 4
SOLUTION: Replace the developer (PCUA 950412) and perform the L-detect adjustment.
Note: Developer is replaced every 200,000 copies.
DESCRIPTIO Will the scanner driver be ISIS* or TWAIN* compatible? SOLUTION 55453
SOLUTION A scanner driver is not available as of this time. USAGE 1
DESCRIPTIO Image is deleted when copying small originals from the platen glass in APS mode. SOLUTION 55505
SOLUTION CAUSE: RADF is unable to detect odd-sized scanned originals. USAGE 14

The RADF will process any odd-size original to the closest standard size.
SOLUTION: These copies can be made from the platen glass provided the following is set correctly:
Set non image erase to ERASE OUTSIDE ORIGINAL ONLY IN APS / AMS.
Perform the following steps to make the adjustment:
1. Access the Key Operator Mode (power machine ON while pressing the HELP button).
2. Press the down arrow to scroll to next screen.
3. Select 13. MEMORY SWITCH.
4. Press the down arrow on right side of display and scroll to NON IMAGE ERASE.
5. Press the EDIT button until display reads ERASE OUTSIDE OF ORIGINAL ONLY IN APS / AMS.
6. Press RETURN to select this feature.
7. Power machine OFF/ON to exit the Key Operator Mode.
DESCRIPTIO How to print the management list. SOLUTION 55821
18 November 2002
7033
SOLUTION The management list is a 9-page document containing jam and failure lists; adjustment settings; parts USAGE 0
lists and counters. To print the list:
1. Access the 36 mode (power the machine ON by operation panel switch while holding down the 3 and
6 keys).
2. Select [7: List Print].
3. Select [4: Management List].
4. Press the copy button on the touchscreen.
5. Select the paper size.
6. Press Start.
7. Press Stop after the first page is printed.
8. Power OFF/ON with the operation panel power switch to exit the 36 mode.
Note: Save the print out for future reference.
DESCRIPTIO DF311, blur or jitter on copies in the front-to-rear direction, 42mm from the trail edge, SOLUTION 56188
when feeding from the RADF.

1. Incorrect RADF position or height adjustment.
To adjust the document feeder height, perform the following:
Note: Disconnect RADF connector and turn off both power switches on the main body.
a. Loosen two set screws on the stopper bracket on the main body and the set screw on the DF311
stopper plate.
b. Remove the read cover.
c. Place two RADF adjustment jigs stopper plate mounting hole.
d. Lower RADF so the guide hole matches the adjustment jigs.
e. Slowly lift the RADF and then tighten stopper bracket set screws.
f. Perform steps 3 though 5 until stopper contacts the scanning glass.
Note: The RADF position and height adjustments are outlined in the [[DF311 service manual pages 6
and 7.| RUN C:\Acrobat3\Reader\AcroRd32.exe V:\PDFFILES\df311sm.PDF]]
Note to NSSG Web Support users: This hyperlink is provided for internal use only.
To download the service manual from Konica's home page (www.konicabt.com), click on [Secure] >
enter User Name and Password > scroll down to the Technical Information section and click on
[Technical Manuals] > scroll down to the Service Manuals section and click on [Model DF-311]. Save
the program to disk.
2. Paper lurches forward when leaving the roller assembly (p/n 120A45180). This is caused by
excessive pressure on the roller plate spring(s) (p/n 120A-4520).
Adjust each roller plate spring to 90g ñ 10g.
DESCRIPTIO Machine powers OFF and the display indicates INPUT TIME. SOLUTION 56364
SOLUTION CAUSE: The Weekly Timer is enabled and the ON/OFF times are not entered. USAGE 2
SOLUTION: Enter the ON/OFF times.
DESCRIPTIO How to reset ECM at the end of a copy job. SOLUTION 56429
SOLUTION At the end of the copy job, press and hold the P key, then press and hold the C key (CLEAR QTY.), USAGE 5
and release both.
DESCRIPTIO Part number for the touchscreen display. SOLUTION 56448
SOLUTION The part numbers for the touch screen display are: USAGE 0
p/n 55FA87530 for the touch key board
p/n 55FA87520 for the indication board
DESCRIPTIO Unable to access the 25/36/47 modes. ENTER PASSWORD message.. SOLUTION 56835
19 November 2002
7033
SOLUTION CAUSE: Diagnostic mode security is enabled. This feature was designed to limit access to machine USAGE 4
diagnostic modes by end users.
SOLUTION: To access diagnostic modes with security enabled, enter the default password: 9272 and
press start/print.
To disable this security feature, enter the default password and perform the following:
1. Access the 25 mode (power the machine ON while holding down the 2 and 5 keys).
5. Press Return to end the setting.
Note: In the 7033/7040 service manual software switch listing, the password for [password request for
25/36/47 mode] is shown (Password: 9272). This password is the same on all Konica copiers and
printers with diagnostic mode security.
DESCRIPTIO How to upgrade the FlashROMs using the ISW tool. SOLUTION 56921
SOLUTION To program flash ROMs using the ISW tool (p/n 124TTL001), perform the following: USAGE 1
1. Remove the cover of the ISW tool.
2. Install the [[ISW EPROMs|IMAGE V:\bitmaps\ISW_tool.bmp]]. Ensure that pin 1 of the ROM and
pin 1 of the socket are aligned.
3. Turn the copier OFF (both SW1 [left rear] and SW2 [operation panel]).
4. Connect the parallel cable to the ISW tool and to the ISW connector on the copier (located inside
the front door).
5. Use the power cable to connect the power connector of the ISW tool and the 5V DC power source
(ISW power connector -- located on the back of the copier) of the copier.
6. Turn the main power ON (SW1); the segments of the [[display lamp (LED1)|IMAGE
V:\bitmaps\djc173.bmp SCROLL]] on the ISW tool will be lit in order according to the mounted ROM.
1 Program normal operation
2 System control board rewrite ROM (the first half)
3 System control board rewrite ROM (the second half)
4 System control board rewrite ROM (all mounted)
5 Image control board rewrite ROM
6 Option board rewrite ROM
7 n/a
FLASHING THE SYSTEM ROM

1. Access the 25 mode (hold down 2 and 5 while turning ON SW2 on the operation panel).
5. Press the MODE switch on the ISW tool. A ''1'' will light on the ISW tool display (LED1) lamp.
6. Press the START/STOP switch on the ISW tool to start writing. '' [ '' and '' ] '' will alternately light in
the ISW tool display. The copier screen will go out and the data lamp (green) will blink.
7. When the writing process is complete, a ''1'' will blink on the ISW tool display (LED1) lamp.
Press the START/STOP switch on the ISW tool. Data transfer is complete when the LCD screen turns
ON and displays the 25 mode menu.
FLASHING THE IMAGE ROM

1. Access the 25 mode (hold down 2 and 5 while turning ON SW2 on the operation panel).
5. Press the MODE switch on the ISW tool. A ''2'' will light on the ISW tool display (LED1) lamp.
6. Press the START/STOP switch on the ISW tool to start writing. '' [ '' and '' ] '' will alternately light in
the ISW tool display. The copier screen will remain ON and the data lamp (green) will blink.
7. When the writing process is complete, a ''2'' will blink on the ISW tool display (LED1) lamp .
8. Press the START/STOP switch on the ISW tool. Data transfer is complete when the LCD screen
displays Image Control (ISW_2) Completed along with a checksum value.
9. Press the RETURN button twice to return to the 25 mode menu screen. Verify that the correct
ROM version has been flashed by selecting ROM Version (menu 9).
20 November 2002
7033
DESCRIPTIO DF311, selection of 5.5x8.5 paper size when an 8.5x11 original is placed in the document SOLUTION 57116
feeder.
SOLUTION CAUSE: RADF original size detection is not adjusted properly. USAGE 16
SOLUTION: To adjust the RADF original size, perform the following:

1. Enter the 47 mode, power the machine ON while holding down the 4 and 7 keys.
2. Enter [6] and [9].
3. Place a 5.5x8.5R original on the RADF.
4. Press the [Start] button.
5. Press the [Stop/Clear] button.
6. Press the [P] button.
7. Press [1].
8. Place an 11x17 original on the RADF.
11. Power the machine OFF and ON using the Sub Power switch on the left side of the machine.
Note: This adjustment is incorrect in early service manuals.
DESCRIPTIO EPROM history, 7033. SOLUTION 57470
SOLUTION The [[7033 EPROM history hyperlink| FILE V:\TEXT\EPROM\7033.TXT NEW]] contains USAGE 10
information regarding the latest revision levels and lists enhancements.
Note: DF311 EPROM must be a version 15.0 or higher prior to flashing the latest level into the main
body. This EPROM can be downloaded from the Konica web site (EPROMS FOR ACCESSORIES) file
name is DF311-15.EXE or ordered from the parts department (p/n DF311303-15.0).
Note: This EPROM cannot be flashed into the DF311 like the main body, it must be removed from the
DF311 and rewritten or replaced with the latest version.
DESCRIPTIO DF311, not recognized by the main body. SOLUTION 57637
SOLUTION CAUSE: CP1, the 5V DC fuse on the DF311 is open or the external connector is disconnected. If the USAGE 9
external RADF connector is connected while the main power is on, CP1 may open resulting in the loss
of 5V DC to the RADF CB.
SOLUTION: Check CP1 on the DF311 CB for 5V DC. Measure each leg to frame ground, replace the
RADF CB (p/n 120A-9010) as necessary. CP1 is not available as replacable part.
DESCRIPTIO The hardware total counter does not increment. SOLUTION 57847
SOLUTION CAUSE: Incorrect software dipswitch settings. USAGE 5
SOLUTION: Set 25 mode, software dipswitch 15-0 to 0, to enable the hardware total counter.
DESCRIPTIO How to overlay the front side and back side of a small size original onto one side of a copy. SOLUTION 58089
SOLUTION The 7033 (PCUA 950410) is not capable of performing the overlay function. However, the 7060 USAGE 2
(PCUA 950778) and 7065 (PCUA 950650) have the overlay feature.
DESCRIPTIO Blank copies/prints. SOLUTION 58214
21 November 2002
7033

1. The 47 mode, output code 120 adjustment was not performed following installation of the IP402.
To enable the machine as a copier/printer, perform the following:
a. Access the 47 mode, (power ON the machine while pressing the 4 and 7 keys).
b. Enter 120 using the key pad and press the start/print key
c. After several seconds, FIN displays on the screen.
d. After FIN is displayed, power down the printer and then bring it back up normally; do the same
with the controller. The printer is now ready to be adjusted.
e. Press MODE, then menu. Generate a test page to verify controller-to-printer connectivity.
Perform the 7033 Printer Gamma correction for 600dpi printing:

Adjusting printer gamma for 600dpi printing (instructions with illustrations can be found in the IP402
Service Manual, pages 2-3 to 2-4).
CAUTION: Be sure that the right side cover and the rear cover of the main body are closed while
performing this adjustment. For the output tests, use high quality 11x17 white paper.
a. Plug in the power cord and power ON the main power switch (rear left side of the main body).
b. Power ON the machine while pressing numeric keys 3 and 6 simultaneously.
c. Select [6. Image quality adj] from the 36 mode menu.
d. Select [1. PWM gamma (Patch)] in the image quality adjustment menu.
e. Check that [PWM gamma (Patch) -Dmax] appears in the message area.
f. Select the 600dpi key.
g. Select the START key and check that the [OK] appears in the RESULT box of the screen.
h. Select the NEXT key to display [PWM gamma (Patch) - SGU] in the message area.
i. Select the No. 50 key.
j. Select the COPY key to display the basic screen.
k. Select 11x17 paper and press the START PRINT button to output the test pattern.
l. Press the C button while pressing the P button to return to the PWM gamma correction menu
screen.
m. Repeat steps 9 through 12, selecting the No. 51 key in step 9.
n. Select the NEXT key to display [PWM gamma (Patch) - Gamma Correction] in the message area.
o. Place the No. 50 test pattern on the platen glass with the lightest patch closest to the scale plate;
then close the platen cover.
p. Press the No. 50 key.
q. Press the START key to scan the test pattern. [Completed] will be displayed when the test is done.
r. Replace the No. 50 pattern with the No. 51, then close the platen cover.
s. Repeat steps 16 and 17, selecting the No. 51 key in step 16.
t. Ensure that [Completed] is displayed in the message area.
u. Press the NEXT key to display the [PWM gamma (Patch) - Gamma curve] in the message area.
v. Press the START key and ensure that [Completed] is displayed in the message area.
w. Power the machine OFF/ON.
2. The T/S corona unit is contaminated with paper dust.

To clear the paper dust from the T/S corona unit, perform the following (customer instructions):
a. Power the copier ON.
b. Open the front door.
c. Swing handle #1 (located in the middle of the machine and colored green) to the left and then
back to the right. This procedure will provide a slight jarring effect to the T/S corona unit, which will
knock any paper dust contamination from the corona wires.
d. After repeating step 3 four times, close the front door and make a test copy.
3. Inconsistent front door switch (MS1) actuation causes intermittent blank copies.
Inspect for proper MS1 (front door interlock) actuation. The front door interlock actuator (p/n
454011200) may marginally be pushing the plunger of MS1. Replace the actuator with the modified
style (p/n 55GA12240) and, to prevent future problems, replace MS1 (p/n 40AA85010). Refer to
[[7033/7040 Technical Bulletin #8| IMAGE v:\bitmaps\CBC015.bmp SCROLL]] for additional
information.
4. After replacing a drum, the drum coupling shaft is not properly inserted into the drum flange.
To latch the drum coupling to the drum flange, perform the following:
a. Release the lock lever.
b. Turn the drum coupling shaft in a clockwise direction, until the drum coupling shaft meshes with
the drum shaft and drum flange.
c. Ensure that the drum coupling is fully inserted into the drum flange.
22 November 2002
7033
DESCRIPTIO DF311, jam position 13. SOLUTION 58221

1. After replacing the RADF CB, jam position 13 may occur because the sensitivity adjustment for the
paper detect sensor does not function. In some instances, the sensor will mistakenly detect an original,
resulting in a jam position 13.
Future versions of firmware (version 12 and higher) will correct this problem by adding a sensitivity
adjustment to the 47 mode. As a temporary measure, new DF311 control boards (p/n 120A-K010; old
p/n 120A-9010) will be shipped with an EPROM allowing the sensitivity of the paper detect sensor to
be adjusted. After replacing the control board , the sensitivity of the paper detect sensor must adjusted.
Note that the replacement procedure differs depending on the system and image control ROM versions
in the copier main body. If the system and image control firmware is version 11 and under:
a. Power OFF the main switch and the sub switch.
b. Remove the control EPROM from the RADF control board and install the sensitivity adjustment
EPROM included with the new control board (EPROM label: 120AK0001 ).
c. Power ON the main switch and the sub switch. Wait for at least 5 seconds; then, power OFF the
main switch and the sub switch.
d. Remove the sensitivity adjustment EPROM and reinstall the control EPROM.
e. Adjust the DF311 original size detection sensors.
I. Power ON the main switch. While pressing the 4 and 7 keys, power the sub switch ON.
II. Enter address 69 and ensure that 069-00 is displayed on the LCD.
III. Place a 5.5x8.5R original in the DF311 and align the side guides with the original.
IV. Press the START button; then, press the STOP/CLEAR button.
V. Press P; then, 1.
VI. Ensure that 069-01 is displayed on the LCD.
VII. Place an 11x17 original in the DF311 and align the side guides with the original.
VIII. Press the START button; then, press the STOP/CLEAR button.
IX. Power OFF the main switch and the sub switch.
f. Power ON the main switch and the sub switch, and check the operation of the DF311.
If the system and image control firmware is version 12 and over:

a. Power OFF the main switch and the sub switch.
b. Power the main switch ON. While pressing the 4 and 7 keys, power the sub switch ON.
c. Press 6 , 9, P , 2. Ensure that 069-02 is displayed on the LCD screen.
d. Press the START button; then, press the STOP/CLEAR button.
e. Power OFF the main switch and the sub switch.
f. Adjust the DF311 original size detection sensors.
I. Power ON the main switch. While pressing the 4 and 7 keys, power the sub switch ON.
II. Enter address 69 and ensure that 069-00 is displayed on the LCD.
III. Place a 5.5x8.5R original in the DF311 and align the side guides with the original.
IV. Press the START button; then, press the STOP/CLEAR button.
V. Press P; then, 1.
VI. Ensure that 069-01 is displayed on the LCD.
VII. Place an 11x17 original in the DF311 and align the side guides with the original.
VIII. Press the START button; then, press the STOP/CLEAR button.
IX. Power OFF the main switch and the sub switch.
g. Power ON the main switch and the sub switch and check the operation of the DF311.
2. The reversal detect sensor (PS309) is blocked by paper.

To check the reversal detect sensor, perform the following:
b. Enter the 25 mode, (power the copier ON, while pressing the 2 and 5 keys).
c. Touch [1 SOFTWARE SW] on the LCD.
d. Touch the up arrow, located furthest to the left 9 times until 10 is displayed at the top left of the
LCD.
e. Touch the up arrow, located furthest to the right 7 times until 07 is displayed to the right of 10 at
the top of the LCD.
f. Touch [ON]. This will enable the displaying of jam codes.
g. Power the copier OFF/ON to exit the 25 mode. Observe the displayed jam code and use the
following matrix to isolate the actuated sensor:
J-65-1 = registration sensor (PS306)
J-65-2 = original feed detect sensor (PS308)
J-65-4 = original reversal sensor (PS309)
J-65-8 = Original exit sensor (PS307)
23 November 2002
7033
h. If the jam location indicated is J-65-4, remove the original reversal sensor (PS309) and clear the
path of any paper. If any other jam location is indicated, remove the appropriate sensor and clear the
path of any paper.
DESCRIPTIO DF311, APS does not operate correctly. SOLUTION 58298
SOLUTION CAUSE: Initial data in memory is corrupted. USAGE 2
SOLUTION: To initialize data to factory settings, perform the following steps:

1. Power SW2 (sub power switch) OFF.
2. Hold down the 4 and 7 keys and power ON SW2.
3. Enter 0, 9, 3, and the start/print key.
4. Power SW2 OFF/ON to exit the 47 mode.
DESCRIPTIO FS105, J72-13 when sorting into finisher Tray 3. SOLUTION 58319
SOLUTION CAUSE: The PS802 (conveyance drum entrance detect) actuator is binding. USAGE 1
SOLUTION: Loosen the actuator screw then re-tighten, ensuring that it moves freely.
DESCRIPTIO Unable to copy odd-size originals off the platen glass. SOLUTION 59049
SOLUTION CAUSE: Selection of small size originals in the 25 mode is not set to 1 and platen APS is enabled. USAGE 0
SOLUTION: To enable the machine to copy odd-size originals off the platen glass, perform the
following:
1. Power the copier OFF.
2. Access the key operator mode (press and hold the help key while powering the copier ON).
3. Press the down arrow key on the touchscreen.
4. Select 13: Memory SW.
5. Scroll to Platen APS using the arrow keys located on the right side of display.
7. Power the machine OFF.
8. Access the 25 mode (power the copier ON while holding down the 2 and 5 keys).
10. Scroll to, and set the software dipswitches as follows:
DESCRIPTIO How to copy onto postcards. SOLUTION 59310
SOLUTION To copy onto postcards, perform the following: USAGE 1

1. Press the application button.
2. Select Thin/Thick paper.
3. Select Thick paper.
4. Press OK.
5. Insert the postcard stock into the bypass tray.
Note the following limitations:
a. Minimum size 5.5 x 8.5
b. The 5.5 edge must be fed in first.
c. Maximum paper weight is 60lb postcard stock which is equivalent to 35lb bond stock.
DESCRIPTIO IP/network card matrix. KN101, KN201, KN301 compatibilty with various IP controllers. SOLUTION 59450
SOLUTION [[IP/network card matrix| IMAGE V:\bitmaps\knmatrix.bmp SCROLL]]. USAGE 0
24 November 2002
7033
DESCRIPTIO DF311, the double feed prevention pad dislodges when a jammed original is removed. SOLUTION 59735
SOLUTION CAUSE: Improper jam removal method. USAGE 19
SOLUTION: Instruct the operator concerning proper jam removal when paper jams in the RADF feed
area. Jam removal method is as follows:
Open the RADF cover and release the green lever located inside of the front side plate. This action
releases the tension of the feed roller to double feed pad, and allows the paper jam to be removed
without dislodging the double feed prevention pad.
If operator instruction does not suffice, a modified lower guide plate is available that helps to keep the
double feed pad from becoming dislodged. To modify the DF311, install the following parts:
Modified lower guide (p/n 120A10111).
Mylar (p/n 120A45330) (3 needed)
Pad (p/n 120A45360)
Sponge (p/n 120A45340)
Mylar (p/n 120A45790)
Sponge sheet (p/n 120A45350)
Notes:
1. Instead of installing the above listed parts separately, install the complete guide plate assembly (p/n
120A-1122).
2. Document feeders starting with s/n 120B13184 have been modified.
3. The double feed prevention pad must be repositioned by a trained technician when the problem
occurs.
DESCRIPTIO F46-8 during warm-up. SOLUTION 59814
SOLUTION CAUSE: The write unit index sensor is out of adjustment or has failed. USAGE 26
SOLUTION: There is no field adjustment or part number for this sensor. Replace the write unit.
If the 7033 serial number is above 55QE06364, order the current style write unit (p/n 55HA-6500)
which is only compatible with the current style polygon drive board (p/n 55HA-9250).
Notes:
1. If ONLY a write unit cover needs replacing, order the current style (p/n 55GA65021) for machines
above serial number 55QE06364.
2. If the 7033 serial number is below 55QE06365, order the original style write unit (p/n 55GA-6504)
which is only compatible with the original style polygon drive board (p/n 55GA-9250). If ONLY a
write unit cover needs replacing, order the original style (p/n 55GA65020).
DESCRIPTIO No power. SOLUTION 60009

1. Both power switches (SW1, SW2) are OFF.
Verify that both power switches are ON. The sub power switch (SW2) is located to the left side of the
operation panel. The main power switch (SW1) is located on the left side, above the finisher section.
2. A failed DCPS.
Before replacing the DCPS1 (p/n 55GA84510), check all of the loads supplied by it for a short to
ground. If there is a shorted load, the DCPS1 may reset after the short is removed and not require
replacement.
DESCRIPTIO How to install the HP JetDirect* print server with an IP402. SOLUTION 60562
SOLUTION Perform the following steps: USAGE 1

1. Set the TCP/IP* address on the HP JetDirect*.
2. Set the port name as [raw1] in lower case characters.
3. Set the parallel port configured as Centronics*.
Note: The default setting is Bitronics*.
25 November 2002
7033
DESCRIPTIO INITIALIZE indicated after pressing the mode button when the printer and controller are in SOLUTION 60576
the ready state.

1. Failed meter memory board assembly (printer).
Replace the meter memory board (p/n 55GA-9110).
2. The printer EIC (Engine Interface Card) has failed.

Verify connectors from the EIC to DCPS2, and the EIC connection to the main CB. Verify a
PRINTER BOARD FAILED message by pressing the [Setting] button on the display in the printer
option menu. Replace the EIC (p/n U131-6600).
DESCRIPTIO DF311, unable to install the document feeder guide. SOLUTION 60612
SOLUTION CAUSE: The new style guide (p/n 120A45551) cannot be installed without upgrading additional parts. USAGE 3
With the old style parts, the shaft holder on guide plate (A) may crack, when removing or installing
guide plate (B).
SOLUTION: Install the following parts as a set if the RADF serial number is below 120B01675.
1. Guide (p/n 120A45551)
2. Guide plate (A) (p/n 120A45513)
3. Guide plate (B) (p/n 120A45541)
4. Guide holder (C) (p/n 120A45980)
Reference: Parts Information Bulletin 93.
DESCRIPTIO F52-5 after installing the video interface kit. SOLUTION 60700
SOLUTION CAUSE: The fan for the video interface kit is disconnected. USAGE 3
SOLUTION: Locate and connect the 2-wire connector in the upper right corner (viewed from the rear
of the machine). It may be behind the DC power board or inside the optics cavity.
DESCRIPTIO DF311, when feeding an odd-size original with 90% reduction and 8.5x11R copy paper SOLUTION 61233
selected, approximately 1-inch of the image is deleted at the trail edge.
SOLUTION CAUSE: The RADF APS is unable to correctly detect odd-size scanned originals. The document feeder USAGE 20
processes odd-size originals to the closest standard size. A flash ROM upgrade is required.
SOLUTION: Upgrade flash ROMs to minimum level 34 (system), level 24 (image), DF311 EPROM,
level 15 (p/n DF311303-15.0) and FS105 EPROM, level 18 (p/n FS105A04.18.0). The latest firmware
provides the RADF ability to detect odd-sized originals.
Note: This function is enabled/disabled (ON/OFF) by a Key Operator Mode memory switch
setting for RADF odd-sized original (last memory switch screen, last item).
DESCRIPTIO Auto rotation does not function with the mixed original mode selected, using 8.5x11R and SOLUTION 61440
8.5x14 originals.
SOLUTION CAUSE: This is a machine limitation. Auto rotation is not available with APS in Mixed Original USAGE 4
Mode.
SOLUTION: Auto rotation is available with AMS. Refer to page 8-20 and 8-21 in the 7033/7040
Users Reference Guide.
The auto rotation display remains highlighted when the mixed original mode is selected, appearing that
auto rotation will occur during the copy job. The paper sizes loaded in the copier are 8.5x11 and
8.5x14. The DF311 APS detects the original size as 8.5x14, the fed originals are scanned into
memory, and a message, LOAD 8.5x11R PAPER, is indicated.
DESCRIPTIO How to program the Mixed Original mode as a default at power up. SOLUTION 61768
26 November 2002
7033
SOLUTION To program the machine to default to the Mixed Original mode at power up, perform the following: USAGE 4
1. Press the Mixed Original mode key.
2. Press the Job Memory key.
3. Store the job as #15.
4. Enter the Key Operator Mode (power the machine ON while holding the HELP key)
5. Press the down arrow and select [13: Memory SW].
6. Scroll down until Job Memory Recall is highlighted. Press EDIT (to change the setting to ON), then
press RETURN.
7. Power the unit OFF/ON to exit the Key Operator Mode.
Job memory #15 is recalled automatically when the machine is powered ON, or when an auto reset
occurs.
Note: Mixed Original mode must be deselected when copying from the platen glass. When the Mixed
Original mode is defaulted ON in job memory, the machine remains in that mode, even when platen
copying (with the ADF open).
DESCRIPTIO How to set the Weekly Timer date and time. SOLUTION 61808
SOLUTION To set the Weekly Timer time and date, perform the following: USAGE 6
1. Access the Key Operator Mode (power the copier ON while pressing the Help key).
2. From the System/Copier Setting menu screen, press [1. System Initial].
3. From the Initial Setting menu screen, press [1. Time].
4. From the System Initial:Time screen, use the arrows to cursor to the digits of the time or date to be
changed.
5. Use the numeric keypad to change the digits and press OK.
6. Power the copier OFF/ON to exit the Key Operator Mode.
DESCRIPTIO FS105, staples are not advancing, resulting in no stapled copies. SOLUTION 62058
SOLUTION CAUSE: The drive gear on the end of the staple conveyance roller (internal parts for the stapler are USAGE 6
not available) is broken. After being in stock for long time, the sheet of staples attach or 'stick' to the
staple feed roller. This places excessive load torque on the drive during initial rotation, causing the
ratchet gear to break.
SOLUTION: Replace the stapler unit (p/n 120H50400). As a preventative measure at setup, or after
long storage time, remove the staple cartridge for approximately 10 seconds, then reinstall.. This
allows the staple sheet to separate from the staple feed roller. A permanent fix would be an improved
ratchet gear for production equipment.
For internal use only: [[stapler unit failures | RUN C:\Acrobat3\Reader\AcroRd32.exe

V:\PDFFILES\stapler.pdf]]
DESCRIPTIO How to program platen APS for small size originals. SOLUTION 62155
27 November 2002
7033
SOLUTION FlashROM version 37 is the minimum level to allow small sized original (business card size) detection USAGE 0
to default to 5.5x8.5 or 8.5x11 size paper based on software dipswitch 7-3 and 7-4 setting (see below).
All ROMs must meet minimum levels listed below.
FLASH ROM FILES:

The latest flash ROM files can be acquired via the Konica website (www.konicabt.com) under [EPROMs
For Low Volume Copiers] located in the NSSG Web Support area.
ISWBAT2A.EXE (PC ISW utility file)
55GAI25.001 (image processing ROM)
55HEC37.001 (system CB ROM)
enhancements on the Konica [[FTP site| FILE V:\text\CBC009.txt NEW NoWordWrap]]. Consult the
[[FTP site index| FILE V:\text\CBC010.txt NEW NoWordWrap]] for additional information.
PERIPHERALS:
To program platen APS, perform the following:

3. Scroll to, and set software dipswitch 21-3 to a 1.
4. Scroll to, and set software dipswitch 7-3 and 7-4 as the follows:
a. Set DIPSW No. 7-3 and 7-4 to a 0 for 5.5x8.5R default.
b. Set DIPSW No. 7-3 to a 1 and 7-4 to a 0 for 8.5x11default.
Note: Platen APS will detect 5.5x8.5 and 5.5x8.5R originals. The default to 8.5x11 only applies to
small originals the approximate size of a business card. To have platen APS select 8.5x11 with either
5.5x8.5 or 5.5x8.5R, position original approximately 30 mm away from the scale plate.
DESCRIPTIO FS105, F70-0. SOLUTION 63117

1. Failed finisher CB. IP1 (24V DC) is open. Check for mechanical binding of Tray 2 and Tray 3 exit
rollers. Check for damaged or pinched wires from CN707 to Tray 2 motor (M810) and Tray 3 motor
(M811) . Replace the finisher CB (p/n 120H-9010).
2. Firmware update required. When copying 8.5x11 or smaller size originals in the mixed original
mode, the code occurs. Install minimum level 13.0 EPROM [[FS105 EPROM history hyperlink| FILE
V:\TEXT\EPROM\Fs105.TXT NEW]] in the IC4 position on the finisher CB.
DESCRIPTIO FS105, F77-10 when sorting. SOLUTION 63335
SOLUTION CAUSE: PS803 (tray 1 paper exit detect) actuator is binding or the photosensor has failed. USAGE 1
SOLUTION: Repair sensor actuation. If problem remains, check PS803 by performing the following:
1. Access the 47 multimode (power the machine OFF then, while holding down the 4 and 7 keys, power
the machine ON), input code 70, press P-02-P.
2. Actuate the sensor. The indication on the I/O CHECK MODE [IN:] toggles between OFF and ON.
6. Replace PS803 (p/n 12QV85510) if it does not change state.
28 November 2002
7033
DESCRIPTIO After 100 copies, REMOVE COPIES FROM EXIT TRAY THEN PRESS START message is SOLUTION 63421
displayed on the operation panel. No finisher is attached to the copier,
SOLUTION CAUSE: The finisher Tray 1 full-stack detection and auto tray switching is enabled, limiting the tray USAGE 1
to 100 copies.
SOLUTION: To disable the finisher Tray 1 full-stack detection and auto tray switching function,
perform the following:
2. Access the 25 mode, (power the copier ON, while holding the 2 and 5 keys).
3. Touch [1 SOFTWARE SW] on the LCD.
4. Use the arrows on the LCD to select dipswitch 15-6.
5. Touch the OFF key on the LCD to change the data to 0.
DESCRIPTIO How to upgrade the 7033 system and image FlashROMs using a computer and the SOLUTION 63756
Windows* 9x ISW Trns utility.
29 November 2002
7033
SOLUTION The 7033 main body does not have EPROMs installed on the main CB or image processing board. The USAGE 31
machine is equipped with FlashROMs which are updated via a computer or using the ISW tool.
MINIMUM REQUIREMENTS:
Windows 95 (version B recommended), Internet Explorer* 3.x or higher, or Windows 98 (Internet
Explorer 4.0 included), Pentium* 100Mhz, parallel printer cable, standard parallel port settings (other
than ECP and EPP modes).
Note: Verify the parallel port setting and make changes utilizing the CMOS Setup Utility
(refer to your motherboard manual for instructions). Parallel port verification (but not changes) is made
by right-clicking on My Computer > click on Properties > click on Device Manager tab > click on the
[+] symbol to open Ports > double-click on Printer Port (LPT1) to view the type of port
[Manufacturer:].
FlashROM FILES:
The latest FlashROM files can be acquired via the Konica website (www.konicabt.com) under [Eproms
For Low Volume Copiers] located in the Expert Web* area or downloaded from the [[FTP site| FILE
V:\text\CBC009.txt NEW NoWordWrap]], select the [7033 isw] document.
ISWTRNS311E.EXE (PC ISW utility file)
55PAI25.001 (image processing ROM)
enhancements on the Konica FTP site. Consult the [[FTP site index| FILE V:\text\CBC010.txt NEW
NoWordWrap]] for additional information.
PERIPHERALS:
DOWNLOADING AND INSTALLING THE UTILITY:

Use the following procedure to download and install the ISW Utility and flash ROM files on the hard
drive of the computer:
1. Obtain the ISW Trns utility file from the Konica web site. To download the ISW Trns utility
program, perform the following:
a. Access KBT's Home Page (http://www.konicabt.com).
b. In the left-hand menu, click on SUPPORT.
c. Under [2 Technical], click on the EXPERT WEB.
d. A disclaimer is offered. Read it and click on [I Accept] to access the Expert Web* login page.
e. Enter a User ID and Password and click [Login].
f. Click on [EPROMS (Link to KBM EPROM Download Area.)].
g. Click on [EPROMs for Accessories].
h. Click on [List] button.
i. Select ISWTRNS311E.EXE link and follow download instructions.
2. While at Konica's web site, download the 7033 firmware. To download the firmware programs,
perform the following:
a. Click on the back arrow to return to the previous page.
b. Click on [Eproms for Low Volume Copiers].
c. Click on [List] button.
d. Click on [[the firmware program| IMAGE v:\bitmaps\ISW017.bmp SCROLL]] to download and
follow prompted instructions.
3. [[Install the ISW application program onto a PC or laptop| IMAGE v:\bitmaps\ISW005.bmp
SCROLL]].
4. [[Set up the ISW Trns utility| IMAGE v:\bitmaps\ISW004.bmp SCROLL]] by following the setup
directions.
5. [[Set up the folders| IMAGE v:\bitmaps\ISW008.bmp SCROLL]] for the BIN files.
6. When the [[ISW Trns utility main window| IMAGE v:\bitmaps\ISW009.bmp SCROLL]] pops up, the
BIN file data can be selected, verified, and sent to the machine for flashing the firmware.
Notes:
a. There are two types of [[data sources| IMAGE v:\bitmaps\ISW010.bmp SCROLL]] - ORIGINAL
30 November 2002
7033
(batch data) and DIVIDED (divided data). The 7033 utilizes the DIVIDED selection for the Control
BIN files and the ORIGINAL selection for the Image files.
b. The Country selection must be KBT for the USA.
COPYING TRANSFER DATA (UPDATE DATA)

Run the ISW Trns program to [[copy transfer data| IMAGE v:\bitmaps\ISW012.bmp SCROLL]] (update
data) to the PC.
CONNECTING
[[Connect a parallel interface cable to the copier.| IMAGE v:\bitmaps\ISW013.bmp SCROLL]]
CAUTION: If a parallel data transfer is to be executed with the ISW Trns program, the ECP mode
setting of the PC parallel port should be cleared. ISW Trns does not support parallel data transfers. If a
parallel data transfer is launched with the PC set in ECP mode, the transfer could be aborted by an error
occurring in between. It would be necessary, therefore, to
[[disable ECP mode| IMAGE v:\bitmaps\ISW011.bmp SCROLL]] before run ISW Trns on a PC with the
ECP setting.
UPDATING
[[Update the ROM data on each control board using ISW Trns.| IMAGE v:\bitmaps\ISW014.bmp
SCROLL]]
DESCRIPTIO F51-3 during copier operation. SOLUTION 64655
SOLUTION CAUSE: A toner motor (M10) speed abnormality. USAGE 5
SOLUTION: Check for binding components in the toner hopper and toner motor operation.
To check the toner motor, perform the following:
1. Access the 47 mode (power the machine OFF, then, while holding down on the 4 and 7 keys, power
the machine ON), output code 58.
2. If the toner motor (p/n 55HE-3290) does not turn, replace it.
Note: The motor may have damaged the printer/ADU driver board (p/n 55HA-9060).
DESCRIPTIO How to copy/print onto envelopes, 7033. SOLUTION 64721
SOLUTION Konica does not recommend copying/printing onto envelopes with the 7033, as it was not designed to USAGE 6
run envelopes. Additionally, envelopes do not meet the standards set for paper specifications. Konica
does recommend the following special paper:
Transparency film
Labels
Hole punch
Rag content
Note: These special papers must only be fed from the multi-sheet bypass tray.
DESCRIPTIO DLL errors while loading PCL* driver. SOLUTION 64818
31 November 2002
7033
SOLUTION CAUSE: DLL error messages may occur if one of the following programs are running while loading the USAGE 0
print driver:
1. Microsoft Office* Tool Bar.
2. Antivirus software.
3. File and Printer Sharing is enabled. File and Printer Sharing can be enabled after the driver is loaded.
4. There may be problems if HP JetAdmin* software is running on the PC while the driver is being
installed.
5. The PCL driver was installed and one of the PCL driver files is corrupt.
SOLUTION: Shut down all programs and tool bars prior to loading the PCL driver. Completely delete
the PCL driver from the PC:
1. Use add/remove programs in control panel to remove the PCL driver.
2. Verify that the following files were deleted from the PC:
Windows 95/98* PCL driver for the 7033/7040.
C:\windows\system\kbm7040.pdd
C:\windows\system\ppgprint.ini
C:\windows\system\efgnpcl2.drv
C:\windows\system\efgndlg2.dll
C:\windows\system\efgnplay.exe
C:\windows\system\efgn5fx2.dll
C:\windows\system\tab16d20.dll
C:\windows\system\pclwin95.hlp
Delete all of these files prior to loading the PCL driver. If any of these files remain in the
windows\system directory and are corrupt, loading the PCL driver again will not resolve the problem.
The corrupt file will not be rewritten by the new driver.
DESCRIPTIO Light copies only in the center of the page. ADJUSTMENT ERROR 0002 message when SOLUTION 64830
performing the Dmax adjustment (36 mode).
SOLUTION CAUSE: The write unit mirror (p/n 55GA65080) is dirty. USAGE 2
SOLUTION: Remove the write unit and inspect the laser path, carefully cleaning as necessary. A
coating of toner or a fogging of the mirror is causing the copy quality problem. Dirt or film on the
optics corresponds to the light area on prints/copies. Repeat the PWM gamma (Patch) - Dmax
adjustment using the following procedure:
2. Access the 36 mode, (power the machine ON, while pressing the 3 and 6 keys).
3. Select [6: Image quality adj.].
4. Select [1: PWM gamma (Patch)].
5. Press NEXT or BACK until [PWM gamma (Patch) - Dmax] appears in the message display area.
6. Press [400dpi] then START. Confirm that OK is displayed in the RESULT indication area on the
LCD
7. To end the adjustment, press [Return].
DESCRIPTIO How to program the output default to Tray 1. SOLUTION 65124
SOLUTION To program the output default to Tray 1, perform the following: USAGE 1
2. Enter the Key Operator Mode, (power the copier ON, while pressing the HELP key.
3. Touch [2 COPIER INITIAL] on the LCD.
4. Touch [5 OUTPUT] on the LCD.
5. Touch the [TRAY 1] key, followed by the [OK] key.
DESCRIPTIO Unable to print using the PCL* driver. SOLUTION 65265
32 November 2002
7033
SOLUTION CAUSE: The PCL driver is corrupted. The PCL driver can be corrupted if one of the following USAGE 0
programs are running while loading the print driver:
1. Microsoft Office* Tool Bar.
2. Antivirus software.
3. File and Printer Sharing is enabled. File and Printer Sharing can be enabled after the driver is loaded.
4. There may be problems if HP JetAdmin* software is running on the PC while the driver is being
installed.
Note: As a test for the IP402, print using the HP LaserJet* II print driver. If the HP LaserJet II print
driver is able to print a test page, this indicates that the problem is associated with the PCL driver.
SOLUTION: Shut down all programs and tool bars prior to loading the PCL driver. Completely delete
the PCL driver from the PC:
1. Use add/remove programs in control panel to remove the PCL driver.
2. Verify that the following files were deleted from the PC:
Windows 95/98* PCL driver for the 7033/7040.
C:\windows\system\kbm7040.pdd
C:\windows\system\ppgprint.ini
C:\windows\system\efgnpcl2.drv
C:\windows\system\efgndlg2.dll
C:\windows\system\efgnplay.exe
C:\windows\system\efgn5fx2.dll
C:\windows\system\tab16d20.dll
C:\windows\system\pclwin95.hlp
Delete all of these files prior to loading the PCL driver. If any of these files remain in the
windows\system directory and are corrupt, loading the PCL driver again will not resolve the problem.
The corrupt file will not be rewritten by the new driver.
DESCRIPTIO How to perform the touchscreen sensitivity adjustment. SOLUTION 65585
SOLUTION To adjust the LCD sensitivity, perform the following: USAGE 0

1. Hold the Help key while powering the copier ON (Key Operator Mode).
2. Press selection [10] on the LCD to access the control panel adjustment screen. Note: If the
touchscreen is so far out of adjustment that there is no response when pressing [10], the control panel
adjustment can be accessed by touching any numeric key on the key pad. Two plus symbols (+) should
be visible on the screen.
3. Touch [+] at the upper right corner lightly with a touch pen (something with a round tip made of
resin is recommended). Check the coordinates displayed in the top line at the top of the screen.
4. Ensure the X coordinate and the Y coordinate displayed in the message area fall within the standard
values. The acceptable values are on the second line.
5. If the values are not within acceptable parameters, repeat Step 3 until the values are acceptable.
6. Touch [+] at the lower left lightly with a touch pen, and repeat the process used for the upper right
coordinate until acceptable values are achieved.
7. As verification of a correct adjustment, touch the CHECK keys at the upper left and lower right
corners. You should hear a beep tone for each one. If a beep tone is not heard, repeat the adjustment.
8. Power the machine OFF to store the adjustment. Power the machine ON normally and check
operation of the touchscreen.
DESCRIPTIO FS105, what happens when all of the finisher trays are full? SOLUTION 65615
33 November 2002
7033
SOLUTION When the finisher trays are filled to capacity (due to sheet counts), the copier stops and indicates that USAGE 0
the trays must be emptied; press start when ready.
TRAY CAPACITIES (20 - 22lb, standard paper, stacked continuously)
Small Size Paper (5.5x8.5R)
Tray 1 - 100 sheets
Tray 2 - 300 sheets
Tray 3 - N/A (offset mode); 25 stapled sets
Mid-Sized Paper (8.5x5.5, 8.5x5.5R, 8.5x11, 8.5x11R)

Tray 1 - 100 sheets
Tray 2 - 500 sheets
Tray 3 - 500 sheets (offset mode); 25 stapled sets
Large Size Paper (11x17R, 8.5x14R)

Tray 1 - 100 sheets
Tray 2 - 300 sheets
Tray 3 - 300 sheets (offset mode); 25 stapled sets
Special Paper (other than standard sizes, thin or thick stock, transparencies, masters)
Tray 1 - 10 sheets
Tray 2 - N/A
Tray 3 - N/A (for either offset or stapled)
Note: The maximum capacity (300 or 500 sheets) should not be exceeded in the staple mode.
DESCRIPTIO Machine dimensions and weight. SOLUTION 65666
SOLUTION WIDTH HEIGHT DEPTH USAGE 0

Main Body (with RADF)
27.6 x 43.1 x 28.0
Stapler/Finisher
21.5 x 29.0 x 24.0
Gross weight: 428lbs

+31lbs for RADF
+110lbs for Stapler/Finisher
DESCRIPTIO DF311, F60 when an original is placed into the feed tray. SOLUTION 65784
SOLUTION CAUSE: RADF original size detection is not adjusted properly. USAGE 1
SOLUTION: To adjust the RADF original size, perform the following:

1. Enter the 47 mode (power the machine ON while holding down the 4 and 7 keys), input code 69.
2. Place a 5.5x8.5R original on the RADF and press the [Start] button.
4. Press the [P] button.
5. Press [1].
6. Place an 11x17 original on the RADF.
9. Power the machine OFF/ON using the sub power switch (left side of the machine) to exit the 47
mode.
Note: This adjustment procedure is incorrect in the 7033/7040 Service Manual (7/98).
DESCRIPTIO How to perform the L-detection adjustment. SOLUTION 65811
SOLUTION To perform the L-detection adjustment, perform the following: USAGE 0

1. Access the 36 mode (power ON the machine while simultaneously pressing the 3 and 6 keys).
2. In the 36 mode menu screen, press [1. HV adjustment].
3. Press [NEXT] or [BACK] until [HV adj. (L detection adj.)] is indicated.
4. Press [START], then confirm that [OK] is displayed under the RESULT heading.
5. Press [RETURN] to access the 36 mode menu screen.
34 November 2002
7033
DESCRIPTIO How to disable AMS. SOLUTION 65838
SOLUTION To disable AMS, perform the following: USAGE 2

1. Access the Key Operator Mode by pressing and holding the Help key while powering the copier ON.
2. Press the down-arrow key on the touch screen.
3. Select [13: Memory SW].
4. Use the arrow keys on the right side of the screen to scroll to platen AMS.
6. Use the arrow key to scroll to RADF AMS.
DESCRIPTIO Unable to set date and time. SOLUTION 66182

1. An upgrade to the latest firmware is required.
If the problem occurs with the latest firmware already installed, reflash the image control ROMs. To
flash the 7033 ROMs, use either the [[Windows 95*| FILE V:\text\CBC005.txt NEW NoWordWrap]]
or the [[DOS| FILE V:\text\CBC006.txt NEW NoWordWrap]] flash procedures.
[[Internal Link for Faxing/Printing Windows 95* Flash procedure.| RUN V:\text\Wordpad.exe
[[Internal Link for Faxing/Printing DOS Flash procedure.| RUN V:\text\Wordpad.exe
2. The main power switch (SW1) is not switched OFF prior to changing the date and time.
To change the date and time, perform the following:
a. Switch OFF SW2 (sub power switch - located on the left side of operation panel).
b. Switch OFF SW1 (located on the left rear side of the main body) for about 5 seconds then switch it
ON.
c. Hold down the HELP key while switching SW2 ON.
d. Press [1. System Initial].
e. Press [1. Time] (display should now indicate a current time and a set time).
f. Press the left or right arrow under the set time to select the desired numeral(s) to be changed.
g. Use the numeric key pad to enter the new data.
h. Press OK.
i. Switch OFF/ON SW2.
DESCRIPTIO DF311, J63-4 using 2:1 and 2:2 copy modes. The originals are not reversed for two-sided SOLUTION 66192
copying.
SOLUTION CAUSE: The document feeder guide is broken. When removing or installing guide plate (B), the shaft USAGE 5
holder on guide plate (A) may crack. All of the parts have been modified beginning with DF311 serial
number 120BO1675 and a gude plate (A) holder has been added to reduce the possibility of cracking.
SOLUTION: To install the modification on a DF311 below serial number 120BO1675, all four of the
following parts must be replaced as a set:
1. Guide (p/n 120A45551)
For detailed information regarding parts interchangeability, refer to Parts Information Bulletin #93.
DESCRIPTIO How to install a Hecon* key counter. SOLUTION 66358
35 November 2002
7033
SOLUTION On the rear of the Hecon receptacle there are pins with numbers next to them. Attach the harness to USAGE 0
the receptacle as follows:
Black to pin 1
Red to pin 3
Green to pin 4
White to pin 6
Note: Pins 2 and 5 have no wires attached.
DESCRIPTIO FS105, F77-0 (this code is not in the service manual). SOLUTION 66364
SOLUTION Note: Refer to F70-0 in service manual. Misprint of error code in software of 7033/7040. Will be USAGE 1
updated in future ROM upgrade.
PROBABLE CAUSES:
1. Failed finisher CB. IP1 (24V DC) is open. Check for mechanical binding of tray 2 and tray 3 exit
rollers. Check for damaged or pinched wires from CN707 to tray 2 motor (M810) and tray 3 motor
DESCRIPTIO Unable to perform the LCD sensitivity adjustment. SOLUTION 66542
SOLUTION CAUSE: Pressure is being applied to the touchscreen, causing the coordinates to change. USAGE 0
SOLUTION: Remove the operation panel and inspect the LCD area for any object that may be
applying pressure. Reinstall the operation panel and perform the LCD sensitivity adjustment:
1. Hold the Help key while powering the copier ON (Key Operator Mode).
2. Press selection [10] on the LCD to access the control panel adjustment screen. Note: If the
touchscreen is so far out of adjustment that there is no response when pressing [10], the control panel
adjustment can be accessed by touching any numeric key on the key pad. Two plus symbols (+) should
be visible on the screen.
3. Touch [+] at the upper right corner lightly with a touch pen (something with a round tip made of
resin is recommended). Check the coordinates displayed in the top line at the top of the screen.
4. Ensure the X coordinate and the Y coordinate displayed in the message area fall within the standard
values. The acceptable values are on the second line.
5. If the values are not within acceptable parameters, repeat Step 3 until the values are acceptable.
6. Touch [+] at the lower left lightly with a touch pen, and repeat the process used for the upper right
coordinate until acceptable values are achieved.
7. As verification of a correct adjustment, touch the CHECK keys at the upper left and lower right
corners. You should hear a beep tone for each one. If a beep tone is not heard, repeat the adjustment.
8. Power the machine OFF to store the adjustment. Power the machine ON normally and check
operation of the touchscreen.
Note: See service manual page 1-53.
DESCRIPTIO FS105, stapled sets are not properly aligned. SOLUTION 66616
SOLUTION CAUSE: The alignment plates exert excessive pressure on the held copies, causing the paper to bounce USAGE 1
out of position.
SOLUTION: To adjust the alignment plate pressure, perform the following:

1. Adjust the rear paper regulating plate [B] (p/n 120H60130) toward the rear of the finisher. This
will decrease the pressure applied to the paper during the alignment process.
2. Run a test stapled set. Ensure that the stapled set is properly aligned.
DESCRIPTIO FS105, F77-0. SOLUTION 66643
36 November 2002
7033
SOLUTION Note: This code is not documented in the service manual. Refer to code F70-0. There is a misprint of USAGE 3
the error code in the software for the 7033/7040. It will be updated in a future ROM upgrade.
PROBABLE CAUSES:
1. Failed finisher CB. IP1 (24V DC) is open. Check for mechanical binding of tray 2 and tray 3 exit
rollers. Check for damaged or pinched wires from CN707 to tray 2 motor (M810) and tray 3 motor
DESCRIPTIO Does this unit have Tempest* certification? SOLUTION 67005
SOLUTION Tempest certification is only open to U.S.A. manufacturers, therefore, no Konica copiers have USAGE 1
Tempest certification.
DESCRIPTIO How to have the Mixed Original mode default released automatically when the RADF is SOLUTION 67248
raised. Mixed Original mode is programmed in Job Memory Recall.
SOLUTION Escalated to Engineering: USAGE 1
The only way for the machine to default to Mixed Original mode at power up is to program this
function into Job Memory location #15/Job Memory Recall. When in this configuration, the machine
remains in Mixed Original mode for platen copying (with the RADF open). Mixed Original mode must
be deselected when copying from the platen.
A firmware upgrade to allow the Mixed Original mode to be deselected automatically when the
document feeder is raised. This is being requested by various field locations. Other manufacturers'
equipment have the ability to default to Mixed Original mode and have it automatically deselected once
the RADF is lifted. This issue has also been directed to Kurt Swanke in Marketing for review.
Note: If you have equipment experiencing these symptoms, please submit a new problem through
expert web including serial number and meter reading. These submissions will allow proper tracking of
field impact.
DESCRIPTIO How to prohibit copying/printing when an ADD TONER message is displayed. SOLUTION 67334
SOLUTION To prohibit copying/printing when an ADD TONER message is displayed, perform the following: USAGE 0
1. Access the 25 mode (power the machine ON while pressing the 2 and 5 keys simultaneously).
2. Select option [1. Software SW].
3. Using the arrows, scroll to the software dipswitches identified below and program as desired:
4-2 : 0 4-3 :0 Machine prohibits copying/printing immediately upon add toner message
4-2 : 1 4-3 :0 1000 copies after add toner message
The machine can also be programmed to change its display per the sensitivity of the TLD, when an add
toner message is displayed. Program the following switches as desired:
4-0 :0 4-1 :0 100 copies (machine displays add toner after the TLD determines toner is needed)
4-0 :1 4-1 :0 1000 copies
4-0 :0 4-1 :1 2000 copies
4-0 :1 4-1 :1 3000 copies
DESCRIPTIO A 32MB memory upgrade SIMM module does not lock into CN503 on the main CB. SOLUTION 67462
37 November 2002
7033
SOLUTION CAUSE: The individual ICs on the SIMM module (MU-103) contact the ICs on the main CB, inhibiting USAGE 1
proper seating of the memory board.
SOLUTION: The SIMM module should lock into CN503 if pressed firmly at the corners. Contact
between the ICs is usually relaxed once the SIMM is locked into place.
Notes:
1. There are two styles of SIMM modules. The style that may cause the problem measures 8.5mm
from memory chip surface on one side of the board to the memory chip surface the other side. The
other style SIMM has slim surface-mount ICs, and the thickness from chip surface to chip surface is
only 4.5mm. Both styles are MU-103 with a part number label of UG16M83202KBT-6.
2. If the SIMM module is the 8.5mm-type, and installation is problematic, install it in CN504 instead
of forcing it into CN503. It should fit in the other slot without problems.
DESCRIPTIO APS is selecting special 8.5x11 paper from Tray 1 instead of plain 8.5x11 from the LCT. SOLUTION 67624
SOLUTION CAUSE: APS detects paper size only. If special paper is loaded into a particular tray, that tray should USAGE 3
NOT have APS enabled.
SOLUTION: To program ATS/APS for a particular tray, perform the following:

1. Access the Key Operator Mode (press the Help key while powering ON).
2. Scroll to option [13. Memory SW].
3. Scroll to ATS/APS for the specific tray.
4. Press Edit.
5. Verify that the setting indicates OFF for the tray containing the special paper.
DESCRIPTIO FS105, PLEASE CONNECT FINISHER TO THE COPIER message at power up. SOLUTION 67986
SOLUTION CAUSE: Either the finisher interlock switch (MS801), is not actuated, or one of the finisher tray USAGE 1
restriction switches (MS802/MS803), are actuated.
SOLUTION: To check the status of the microswitches, perform the following:

1. Power the machine ON, with the finisher latched against the copier.
2. Ensure that 24V DC is present at CN703-10 on the finisher CB, this is the voltage supply line for the
microswitches.
3. Check for 24V DC at CN703-8 on the finisher CB, if the voltage is present then the interlock switch
(MS801) is properly actuated. It the voltage is not present then either the switch is not actuated, or it
has failed. To obtain a new switch order p/n 12QR86010.
4. Ensure that 24V DC is present at CN703-7 on the finisher CB, this is the voltage supply line for the
finisher tray restriction switches.
5. Check for 24V DC at CN703-5 on the finisher CB, if the voltage is present then both
(MS802/MS803) are in their normal non actuated condition. If 24V DC is not present then one or
both of the finisher tray restriction switches (MS802/MS803) are actuated, or have failed. To obtain
the switch(es) order p/n 12QR86010.
Notes:
a. Ensure that the finisher is properly aligned to the main body.
b. If source voltage to the switches is not present, replace the finisher CB (p/n 120H-9010).
DESCRIPTIO DF311, erratic original paper size detect (A4). Main body is locked up and cannot be turned SOLUTION 68149
OFF/ON with switch 1.
38 November 2002
7033
SOLUTION CAUSE: Miscommunication from DF311 to the main body. USAGE 1
SOLUTION: Perform the RADF original paper size detection adjustment. To adjust the RADF
original size detection, perform the following:
1. Access the 47 mode (power the machine OFF, hold down the 4 and 7 keys while powering the
machine ON), output code 69 (press the 6 and 9 keys).
2. Check that 069-00 appears on the message display.
3. Set a 5.5x8.5 original in the RADF original feed tray in the 'R' direction, and close the side guides to
the paper.
4. Press the START/PRINT button. Then press the STOP/CLEAR key.
5. Press P-1- P. Check that 069-01 appears on the message display.
6. Set an 11x17 original in the RADF original feed tray, and close the side guides to the paper.
7. Press the START/PRINT key. Then press the STOP/CLEAR key.
8. To exit the 47 mode, turn SW2 OFF/ON.
9. Verify document feeder operation.
DESCRIPTIO PLEASE INSERT TRAY 8.5x11 and 8.5x11R message when the print button is pressed with SOLUTION 68318
an 8.5x11 original in the RADF. This occurs only when alternate is enabled in the output
SOLUTION CAUSE: There is only one paper size loaded in the copier. USAGE 2
SOLUTION: For Alternate mode to work 8.5x11 and 8.5x11R must be loaded. Refer to Users
Reference Guide page 7-17
DESCRIPTIO Paper weight specification. SOLUTION 68550
SOLUTION The recommended paper specification for paper fed from the trays is 20lb to 24lb bond. Maximum USAGE 1
range: 16lb - 19lb, 25lb - 32lb for the bypass tray (Plus OHP sheet, transparency, labels, 3-hole).
DESCRIPTIO DF311, E89-01 when scanning an original through the RADF. SOLUTION 68665
SOLUTION CAUSE: Early EPROM level remains on the RADF CB after upgrading main body firmware. USAGE 0
SOLUTION: Upgrade the RADF CB EPROM to the latest level after flashing main body ROMs
(available on the WEB under EPROMs FOR ACCESSORIES) using file name DF311-16.EXE or from
the parts department using part number DF311303-16.0)
Note: This EPROM can not be flashed into the DF311 like the main body, it must be removed from
the DF311 and rewritten or replaced with the latest version.
DESCRIPTIO ADJUSTMENT ERROR 0001 is displayed while performing the PWM gamma (Patch) - Dmax SOLUTION 68761
SOLUTION CAUSE: The Dmax sensor is dirty USAGE 1
SOLUTION: Remove the drum carriage, then remove the drum to access the Dmax sensor located on
the toner control board. Throughly clean the sensor to remove any toner or setting powder
obstructing the Dmax sensor emitter and receiver. Reassemble and reinstall the drum carriage. Repeat
the Dmax adjustment using the following procedure:
2. Enter the 36 mode, (power the machine ON, while pressing the 3 and 6 keys).
3. Select 6: Image quality adj.
4. Select 1: PWM gamma (Patch).
5. Press NEXT or BACK until PWM gamma (Patch) - Dmax appears in the message display area.
6. Press [400dpi], then START. Confirm that OK is displayed in the RESULT indication area on the
LCD
39 November 2002
7033
DESCRIPTIO FRONT DOOR IS OPEN message occurs intermittently. SOLUTION 68821
SOLUTION CAUSE: The door switch actuator on some machines is too short to actuate the door switch. USAGE 1
SOLUTION: A new actuator (p/n 55GA12240) is available to correct this problem. It has been
installed during production beginning with serial number 55HE05302. The new actuator can be ordered
free of charge through September 15, 1999 by following the procedure outlined in Technical Bulletin
#8.
Note: It is highly recommended that the door switch (p/n 40AA85010) be replaced as well.
DESCRIPTIO DF311, J50-1 only when using the RADF. SOLUTION 68912
SOLUTION CAUSE: The RADF interface harness is not properly seated at CN100 of the main body, which causes USAGE 1
the VAL ID signal to not be received at the RADF CB.
SOLUTION: To check the interface harness, perform the following:

1. Power the copier ON.
2. Using a voltmeter (20V DC range), check the voltage at CN1-12 on the RADF CB. A reading of 5V
DC should be observed. If 0V DC is measured this would indicate a failure of the VAL ID signal to be
communicated from the SCDB to the RADF CB through the RADF interface harness.
4. Remove the interface harness connector cover and ensure that all wire are properly inserted into the
connector at both ends. Perform a point to point continuity check for all wires within the interface
harness. Replace the interface harness (p/n 120A90080) as necessary.
DESCRIPTIO When using a 6x8.5 inch original, part of the image is missing. SOLUTION 69065
SOLUTION CAUSE: RADF APS and RADF AMS are turned ON USAGE 0
SOLUTION: To turn RADF APS and RADF AMS OFF, perform the following:
1. Access the key operator mode ( press and hold the help key while turing the machine ON ).
2. Press the down arrow key on the touch screen.
3. Select: 13 Memory SW.
4. Scroll to RADF APS using the arrow keys located on the right side of the display.
5. Select EDIT to turn feature OFF.
6. Press the down arrow on the bottom of the screen.
7. Scroll to RADF AMS using the arrow keys located on the right side of the display.
9. Turn the machine OFF/ON to exit the key operator mode.
DESCRIPTIO How to program the default operation panel touchscreen (Direct Screen). SOLUTION 69588
SOLUTION To program the default operation panel touchscreen, perform the following: USAGE 8
1. Upgrade flash ROMs to minimum level 37 (system), level 25 (image), DF311 EPROM level 16 (p/n
DF311303-16.0) and FS105 EPROM level 18 (p/n FS105A04-18.0).
3. Press [1. Software SW].
4. Select software dipswitch 11-5 using the up/down arrow keys.
5. Select OFF (0) or ON (1) to program the desired default operation screen:
OFF = The original layered operation default screen is selected.
ON = The new direct screen selection operation default screen is selected.
DESCRIPTIO F10-1 during operation. SOLUTION 69645
SOLUTION CAUSE: The charge corona is not properly seated in the drum unit. USAGE 0
SOLUTION: Remove the drum unit and ensure that the charge corona unit is fully seated.
40 November 2002
7033
DESCRIPTIO Part number for the new-style drum coupling shaft (formerly p/n 55GA20180), and the SOLUTION 69789
newly added drum coupling shaft latching bracket, along with its shoulder mounting screw.
SOLUTION The affected parts are all located on the front of the drum cartridge, which is illustrated in the 7033 USAGE 1
Parts Catalog (6/98) on page 14. The new-style drum coupling shaft is now composed of two separate
parts. Order the required parts as necessary. Drum coupling shaft/2 (p/n 55GA20260), drum coupling
shaft/3 (p/n 55GA20271), screw roller holder B shaft (p/n 098045040), and latching bracket auxiliary
part (p/n 55GA20282).
DESCRIPTIO When feeding from the bypass tray, and paper runs out (ADD PAPER indicated), after paper SOLUTION 69798
is loaded, the machine does not continue to feed from the bypass. Paper feed starts from a
SOLUTION CAUSE: This scenario is caused by the machine performing an auto reset operation prior to paper USAGE 2
being loaded in the bypass tray. If ATS was occuring, the machine would not stop the feed process. It
would switch to the main body tray automatically and continue copying from that tray.
SOLUTION: Increase the auto reset time setting. To accomplish this, perform the following
procedure:
1. Access the key operator mode.

2. Select option 13 (Memory SW).
3. Select the first option (Auto Reset Timer)
4. Select edit.
5. Select the desired time from the options.
DESCRIPTIO Ozone output level, 7033. SOLUTION 69866
SOLUTION The ozone output level for the 7033 is .02 parts per million (ppm). USAGE 1
DESCRIPTIO J90-0 or jam position 9 at power up. SOLUTION 69887
SOLUTION CAUSE: Failed PS29 (fuser exit sensor) or the photosensor actuator is binding/dislodged. USAGE 6
SOLUTION: To check PS29 operation, perform the following:

1. Check PS29 actuation for proper spring action, and free movement.
2. Ensure that PS29 is actuated during the idle state.
Note: Proceed to the next steps if the problem is not resolved.
3. Verify PS29 signal state in diagnostics by accessing the 47 multimode (while powering the
copier/printer ON, simultaneously press the 4 and 7 keys), input code 22, press P-01-P. The LCD
should indicate OFF. IF ON is displayed, verify the that the sensor beam is flagged by the actuator.
Note: Power the machine OFF/ON to exit the 47 mode.
4. Inspect the photosensor connection at the sensor.
5. Verify 5V DC for PS29 at the main CB, CN33-B21. If the voltage can not be verified, trace the
voltage loss. The applicable components to troubleshoot are, in order, DCPS1, DCPS2, main CB, image
CB, scanner DB, and the printer DB.
6. Replace PS29 (p/n 552085510) if the above measures do not resolve the problem.
DESCRIPTIO How to connect from a Solaris* 2.6 workstation. SOLUTION 70045
41 November 2002
7033
SOLUTION Setting up the printer for use under Solaris 2.6 consists of four steps: USAGE 0
1. Setting up the print server
2. Installing the software
3. Adding a printer to lp system
4. Configuring the new printer to use the installed software.
Note: You must be logged on as 'root' to perform the installation.
PRINT SERVER SETUP

1. Set the IP address for the print server if not already set.
arp -s <print-server ip-addr> <print-server ethernet-addr>
2. Make sure its alive.
ping <print-server ip-addr>
3. Add a hostname for the print server if one is not already defined.
4. Make sure you can use it.
ping <hostname>
5. Tell the lp system about the remote print server.
lpsystem -t bsd <hostname>
SOFTWARE INSTALLATION
The installation kit is provided as a compressed tar file named kpsosp12.taz for Solaris/SPARC or
kpsoin12.taz for Solaris/x86.
Rename this file to *.tar.Z:
For Solaris/SPARC:
mv kpsosp12.taz kpsosp12.tar.Z
For Solaris/x86:
mv kpsoin12.taz kpsoin12.tar.Z
Uncompress and extract the installation kit. This will create a konica subdirectory in your current
directory. The installation will only install the files needed by users. All system administration files
such as the installation script will remain in the new Konica subdirectory; they are not installed
anywhere else.
For Solaris/SPARC:
uncompress kpsosp12.tar.Z
tar xvf kpsosp12.tar
For Solaris/x86:
uncompress kpsoin12.tar.Z
tar xvf kpsoin12.tar
Go to the Konica subdirectory and run kpinstall. This will copy the files into the appropriate
directories for use with the lp system.
cd konica
./kpinstall
ADDING A PRINTER TO THE LP SYSTEM

1. Create a printer
lpadmin -p <printername> -I postscript -s <hostname>!PORT1
2. Enable the printer
enable <printername>
3. Allow users to queue requests to the printer
accept <printername>
4. Shutdown the lp system and restart it.
lpshut
/usr/lib/lpsched
5. Make sure the lp system is running. A few seconds after you enter the lpsched command, you should
see it running. If not, restart it.
ps -e | grep lp
CONFIGURING THE NEW PRINTER TO USE THE INSTALLED SOFTWARE

1. Configure the new printer by using kpconfig. It will prompt for the printer to configure. 2. Select
the printer you just added.
3. Pick a PPD file which matches the printer. The list of PPD files installed are displayed. Note that
the Konica print utilities will only work with Konica printers.
4. Select whether to append a control-D to each print job. Control-D is the end of job command and
it is not harmful to always send it. It is optional, as there are rare cases where this may cause problems.
Choose to append control-D unless you have reason not to.
5. Set up "installable options". These are printer specific options such as additional memory, which
may have already been installed. Select the options which match the installed printer:
./kpconfig -a
42 November 2002
7033
AFTER INSTALLATION
At this point, everything should be operational. A sample PostScript* file is provided to test the
installation. If problems are experienced when printing this file, refer to the Troubleshooting chapter
in the documentation.
Using lp:
lp -d<printername> test.ps
Using kp:
kp test.ps
DESCRIPTIO When the EIC (Engine Interface Card) is connected, the machine loses power. SOLUTION 70269
SOLUTION CAUSE: The connection from the DCPS to the EIC card is loose, not supplying voltage. USAGE 1
SOLUTION: Ensure all EIC connections are secure. To verify the condition of the EIC, perform the
following:
1. Verify connectors from the EIC to DCPS2 and the EIC connection to the main CB.
2. Verify a PRINTER BOARD FAILED message by pressing the [Setting] button on the display in the
printer option menu.
3. Replace the EIC (p/n U131-6600).
DESCRIPTIO How to obtain the 4-digit Key Operator passcode. SOLUTION 70754
SOLUTION To obtain the 4-digit Key Operator passcode, perform the following: USAGE 1
2. Access the 25 mode (power the copier ON, while pressing the 2 and 5 keys).
3. Touch [6. Password setting] on the touchscreen.
4. Touch [1. Key operator password set] on the touchscreen.
5. The current 4-digit Key Operator passcode will be displayed in the dark blue band located at the top
of the touchscreen.
DESCRIPTIO What is the Reserve feature used for on the basic screen? SOLUTION 70773
SOLUTION The Reserve feature allows one additional copy job to be scanned into memory while a print or copy USAGE 0
job is in progress. When the current job is completed, the reserved job is automatically performed.
To use the Reserve feature, perform the following:
1. Press the Reserve button on the touchscreen when active (not grayed out or filled in).
2. Insert the original(s) into the document feeder or onto the platen glass.
3. Select the job parameters.
4. Press Start/Print.
5. Job is scanned into memory.
Notes:
a. If certain conditions occur while a reserve job is being set, such as activation of Interrupt mode,
mishandled paper, or depletion of paper, the current output job will cease and the SETTING indicator
on the screen will be replaced by INTERRUPT, JAM or ADD PAPER, as appropriate. Perform the
required measure for the situation at hand.
I. The order of the reserve jobs can be altered on the Job List Screen.
II. The reserve jobs can be deleted on the Job List Screen.
b. The following modes are incompatible: Alternate exit, Interrupt, Memory copying, Proof copy,
Quality (very High), Booklet, Image insert, APS mode in Mixed original.
c. When trouble occurs while setting the reserve job, the SETTING folder key flashes on the Basic
Screen and the ERROR indicator lights.
DESCRIPTIO Is it nessesary to change the RADF and finisher EPROMs when upgrading the main body SOLUTION 70775
ROMs?
SOLUTION If a firmware upgrade is available for the RADF and finisher, the EPROMs should be replaced when USAGE 0
upgrading the main body ROMs.
43 November 2002
7033
DESCRIPTIO Proper developer regulating plate specification (H-cut). SOLUTION 70842
SOLUTION CAUTION: DO NOT ADJUST THE H-CUT PLATE. USAGE 0

The H-cut is set at the factory with special tools. The H- cut plate is adjusted with the developing unit
in the drum unit. Using feeler gauges to check H-cut height on the 7040, is not an accurate or
approved method of mearsurment. If there are no copy quality issues (darker or lighter from
front-to-rear), make no developing unit repairs or modifications.
If the H-cut is considered a definite source of copy quality problems, replace the developing unit (p/n
55GA-3000).
DESCRIPTIO F41-1 at power up or during copier operation. SOLUTION 70918

1. Failed DCPS1.
With CN386, CN387 and CN388 disconnected from DCPS1, there is no 24V DC present on any pins.
Replace DCPS1 (p/n 55GA84510).
2. The exposure unit is binding on long screws used to install the right side cover.
Install the correct length screws for this cover (p/n 00Z144062).
3. An open F1 fuse on the scanner drive board.

Check the 24V DC loads driven by the scanner drive board for mechanical binds or electrical shorts
before replacing the scanner drive board (p/n 55GA-9050).
4. A loose pin on one of the scanner drive board connectors.

Ensure that all of the pins and connectors are seated on the scanner drive board.
DESCRIPTIO The machine feeds two copies from Tray 2, when one copy is selected. SOLUTION 71243
SOLUTION CAUSE: Paper detect actuator for PS401 is broken. USAGE 0
SOLUTION: To check PS401operation, perform the following:

1. Access the 47 mode (power the machine OFF, then, while holding down on the 4 and 7 keys, power
the machine ON), input code 20, press P-03-P.
2. Open and close the lower, right side door.
3. A change of state for PS401 should be indicated on the control panel.
4. If no change occurs, check the actuator (p/n 12RQ40110). If the actuator is not broken, replace
PS401 (p/n 552085510).
DESCRIPTIO DF311, CHECK/RELOAD ORIGINALS IN ORDER AND FACE UP THEN PRESS START SOLUTION 71455
message with error light ON.
SOLUTION CAUSE: The no original detect sensor (PS305) actuator lever spring has become dislodged which USAGE 1
impedes flagging of the no original detect sensor when the RADF original tray (p/n 120A40030) is
empty.
SOLUTION: To verify the operation of the no original detect sensor, perform the following:
1. Access the 47 multimode (power the copier ON, while pressing the 4 and 7 keys), input code 60,
press P-00-P.
2. In the darker blue band at the top of the touchscreen, the state of the no original detect sensor is
displayed. With no paper loaded in the RADF original tray, [IN:OFF] is displayed. If [IN:ON] is
indicated, the no original detect sensor is not being flagged by the actuator lever.
3. Repositioning the actuator lever spring should restore proper movement of the no original detect
sensor actuator lever. Replace the actuator lever spring (p/n 120A45370), as necessary.
Notes:
a. The symptom occurs after the last original exits the document feeder.
b. The error light and message can only be cleared by powering the copier OFF/ON.
44 November 2002
7033
DESCRIPTIO Operation panel LCD background is excessively dark, unable to be lightened, yet the SOLUTION 71552
contrast adjustment does function.
SOLUTION CAUSE: The indication board on the operation panel has failed. USAGE 1
SOLUTION: Replace the indication board (p/n 55FA87520).
DESCRIPTIO The error light is on when accessing the 25, 36, or 47 mode. SOLUTION 71667
SOLUTION CAUSE: Copier is recognizing a paper jam or door open. USAGE 1
SOLUTION: Clear jam or close the all the doors and access panels.
DESCRIPTIO Intermittent FRONT DOOR OPEN message, or copies are very light, have lines, unreadable SOLUTION 71670
characters, gray background or a portion of the image is missing.

1. The door switch (MS1) actuator on some machines is too short to actuate the door switch.
A modified actuator (p/n 55GA12240) is available to correct this problem. It has been installed during
production beginning with serial number 55QE04588. Refer to [[7033/7040 Technical Bulletin #8|
IMAGE v:\bitmaps\CBC015.bmp SCROLL]] for additional information.
Note: To prevent future problems, replace MS1 (p/n 40AA85010) when replacing the actuator.
2. The front door switch (MS1) has failed.

Check the operation of the front door switch by performing the following:
b. Monitor the voltage at CN82-5 (gray wire) to ground, and CN82-6 (white wire) to ground.
Note: CN82 is a 6-pin connector located on the rear upper right corner of the copier approximately
1.5 inches below the main power switch (SW1).
c. A steady 24V DC should be observed at both CN82-5 and CN82-6. Any fluctuation in the
observed voltage would be indicative of internal arcing within the front door switch.
d. Replace the front door switch (p/n 40AA85010) as necessary.
Note: As a temporary measure, the switch contacts can be carefully cleaned.
DESCRIPTIO Can the IP303 be used with the 7033? SOLUTION 71858
SOLUTION The IP303 can only be used with the 7065 and, possibly, future products. USAGE 0
DESCRIPTIO M1 (drum drive) wiring damage, or possible drive failure. J11, J12, J13, or J14 indicated SOLUTION 71898
depending upon the selected feed tray.
CAUSE: The wiring harness for the main drive motor, M1 (p/n 55GA80010), may come in contact
with the "flywheels" (drum rotary plates, p/n 55JE15010) and wear away the insulation on the wiring,
causing arcing or shorting. See figure on page 2-90, upper left in the 7033/7040 Service Manual, July
1998 (CSM 7033/7040).
SOLUTION: An interim solution is to follow the wiring back from the connector (CN 50) on the main
motor (M1) board to the main wiring bundle, and place another cable tie on the bundle about 20mm
above the last cable tie (toward CN 50). This keeps the wiring clear of all moving parts.
field impact.
DESCRIPTIO Can the machine send and receive faxes? SOLUTION 71979
SOLUTION The 7033 is a printer or copier only. USAGE 1
45 November 2002
7033
DESCRIPTIO No feed from any tray after installing a new feed assembly. SOLUTION 72061
SOLUTION CAUSE: This is a new-style feed assembly that may not be compatible with the existing drive assembly USAGE 3
for specific trays. Refer to 7033/7040 [[Technical Bulletin #10| IMAGE v:\bitmaps\CBC046.bmp
SCROLL]] for more detail.
SOLUTION: If you install a new feed assembly and experience a no-feed condition from that tray,
order the part number identified in your parts catalog for the paper feed drive unit. Specific part
numbers cannot be provided because they change based on the specific tray being driven. New-style
drive units will be substituted based on the original part number.
Note: The serial number cut-in for the new-style feed assembly is 55QE03603 onwards.
DESCRIPTIO DF311, J63-0 while copying. SOLUTION 72087
SOLUTION CAUSE: The new-style guide (p/n 120A45551) is installed in place of the old-style guide (p/n USAGE 0
120A45550). This will cause the original to wrap around roller (p/n 120A45180) instead of exiting
the DF311.
SOLUTION: The following parts must be installed with a new-style guide:

PART NUMBER ITEM
120A45513 Guide plate (A)
120A45541 Guide plate (B)
120A45980 Guide holder (C)
Notes:
1. The 4 new-style parts have been installed in production document feeders starting with DF311
serial number 120B01675 and above.
2. Refer to DF311 Parts Catalog (6/98), pages 4 and 5. These pages have been revised as of 3/99
(Parts Information Bulletin #93).
DESCRIPTIO How to add toner? SOLUTION 72212
SOLUTION When toner supply is low, PLEASE ADD TONER message is indicated on the LCD. Before adding USAGE 1
toner, read the directions on the toner cartridge label.
1. Open the machine front door. Pull the toner unit out 90ø to the right.
2. Lift the green lever (cartridge lock) slightly, and pull it to the left until it stops.
3. Remove the empty toner cartridge.
4. Shake the new toner cartridge several times to loosen the toner inside the sealed cartridge.
5. Remove the toner cartridge cap.
6. Set the new toner cartridge into the toner unit.
Note: Align the (set ^) mark on the toner cartridge with the (set ^) mark on the toner unit as illustrated
on the label located on the far right side of the open front door.
7. Pull the green lever (cartridge lock) back until it stops. The lock tape will be pushed out.
8. Remove the lock tape.
9. Return the toner unit to its original position, then close the machine front door securely.
DESCRIPTIO Can a paper tray be designated as the priority default tray when using APS when the same SOLUTION 72250
size paper is loaded in another tray?
SOLUTION A paper tray cannot be set as the priority tray when APS is used. It can be set as the priority default USAGE 1
tray when APS is disabled. To program ATS/APS for a particular tray, perform the following:
1. Access the Key Operator Mode (press the Help key while powering ON).
2. Scroll to option [13. Memory SW].
3. Scroll to ATS/APS for the specific tray.
4. Press Edit.
5. Verify that the setting indicates OFF for the tray containing the same size paper.
46 November 2002
7033
DESCRIPTIO Toner spilling onto copies. This is a new installation. SOLUTION 72408
SOLUTION CAUSE: Damaged toner guide plate assembly (toner recycle sheet assembly). USAGE 3
Note: In production, some toner guide plates may have been damaged. Check for damaged toner guide
plates at setup/installation.
SOLUTION: To replace the toner guide plate assembly (p/n 55GA-2020), perform the following:
1. Remove the drum carriage.
2. Remove the developing unit, charge corona, and drum.
3. Prior to removing the drum cleaning blade, check for toner guide plate damage (folding, bent,
twisted).
4. If damaged, turn the drum carriage upside down.
5. Remove the separation rocking screw (p/n 40AA20580), the guide plate assembly (p/n 40AA-2041),
the separation rocking gear (p/n 40AA77672), the separation rocking collar (p/n 40AA20560), and
the separation rocking spring (p/n 40AA20570).
6. Remove the toner detection board assembly (p/n 55GA-9180).
7. Remove the toner guide plate assembly (toner recycle sheet assembly) and replace.
CAUTION: Do not damage the mylar.
8. Reinstall the toner detection board assembly.
CAUTION: Do not touch the sensor face with your fingers. If touched, clean with alcohol.
9. Reinstall the remaining parts, ensuring that the separation rocking gear is installed in the correct
manner.
DESCRIPTIO DF311, unable to install the document feeder guide (p/n 120A45551). SOLUTION 72550
SOLUTION CAUSE: The new-style guide cannot be installed without upgrading additional parts. With old-style USAGE 0
parts, the shaft holder on guide plate (A) may crack when removing or installing guide plate (B).
SOLUTION: Install the following parts as a set if the document feeder serial number is below
120B01675:
1. Guide (p/n 120A45551)
Refer to [[Parts Information Bulletin #93| IMAGE v:\bitmaps\CBC007.bmp SCROLL]] for additional
information.
DESCRIPTIO White lines (void areas) from lead-to-trail. SOLUTION 72646
SOLUTION CAUSE: A contaminated or damaged glass stopper plate assembly. The assembly contains the white USAGE 3
reference sheet and a protective glass.
SOLUTION: To clean or replace the glass stopper plate assembly, perform the following:
1. Access the glass stopper plate assembly by removing the scale plate and by removing the two screws
holding the stopper plate assembly.
2. Remove the assembly and inspect the glass and white reference sheet for contamination or cracks.
3. If damage is present, replace the glass stopper plate assembly (p/n 55GA-6310).
DESCRIPTIO Part numbers for the items in the IP402/IP402 PLUS upgrade kit. SOLUTION 72815
47 November 2002
7033
SOLUTION IP402/IP402 PLUS upgrade kit (PCUA 950417) items: USAGE 0

PART NUMBER ITEM
127L80510 Option cooling fan
127L10040 Contact fixed plate/K
25SA-1080 Earth spring assembly
127F10010 Board guide plate/lower
127F10030 Earth spring
127F-9010 Option relay board assembly
127F10020 Board guide plate/upper
127F90010 Option relay wiring
55GA-9260 DC power source board assembly
127A73010 Board MT plate/P
127L90010 Option power source wiring
DESCRIPTIO F56-03 at power up. SOLUTION 73619
SOLUTION CAUSE: A false fuser abnormality, possibly due to a power interruption. USAGE 2
SOLUTION: To reset the code, perform the following:

DESCRIPTIO Erratic J16, jamming at position 7, and/or intermittent double feeding from any tray. SOLUTION 73739
SOLUTION CAUSE: The double feed prevention torque limiter spring has broken or is dislodged. USAGE 3
SOLUTION: Replace the double feed prevention roller assembly (p/n 40AA40330).
Note: The torque limiter spring is not available as an individual part. Prior to installing the new torque
limiter assembly it may be necessary to ensure the spring is firmly seated in the hole on the plastic hub.
This may require enlarging the hole on the plastic hub.
DESCRIPTIO Light streaks in halftone test prints and copies. May also occur if PHOTO mode or VERY SOLUTION 73772
HIGH mode is selected.
SOLUTION CAUSE: Dirty write unit mirrors. USAGE 0
SOLUTION: Remove write unit and carefully clean the mirrors.

CAUTION: When disassembling or cleaning the write unit, be extremely careful. If damaged, the
complete write unit must be replaced.
Notes:
1. If the serial number is above 55QE06364, order the current style write unit (p/n 55HA-6500) which
is only compatible with the current style polygon drive board (p/n 55HA-9250).
2. If the serial number is below 55QE06365, order the original style write unit (p/n 55GA-6504) which
is only compatible with the original style polygon drive board (p/n 55GA-9250).
For internal use only: [[Copy quality - streaks| RUN C:\Acrobat3\Reader\AcroRd32.exe
V:\PDFFILES\IC.pdf]]
DESCRIPTIO The universal tray does not detect paper or the universal tray is not recognized. SOLUTION 74011
SOLUTION CAUSE: The rear guide for the cassette is broken, not allowing paper size detection. USAGE 1
SOLUTION: Replace the paper regulating plate (L) (p/n 40AA47102).
DESCRIPTIO Operation panel LCD background is excessively dark, unable to be lightened, yet the SOLUTION 74110
contrast adjustment does function.
48 November 2002
7033
SOLUTION CAUSE: A failed indication lighting board. The indication lighting board supplies power to the USAGE 1
indication board (p/n 55FA87520). The indication board is a light that provides the back lighting for
the LCD touchscreen.
SOLUTION: Replace the indication lighting board (p/n 55FA83520).

Notes:
1. The indication lighting board is a small, narrow, 2-connector board located to the left of the LCD
touchscreen.
2. The indication lighting board is listed as the inverter (INV), item #14, in the 7033/7040 Service
Manual (7/98), page 3-3.
DESCRIPTIO Jam position 7 when paper is fed from the ADU. SOLUTION 74470

1. The paper feed connecting roller (p/n 40AA45251) is soiled. Copies fail to reach the registration
rollers at the proper time. Clean the connecting roller with alcohol and verify proper operation during
duplex mode.
2. If pressing on the upper conveyance door resolves the jam, the tension on the upper conveyance
idler rollers (2) is loose. Increase the spring tension provided by the shaft holder springs (p/n
40AA40400).
3. The paper feed loop adjustment for the ADU is not set to a value that allows proper paper feed.
Perform the paper feed loop adjustment:
a. Enter 36 mode by holding down the 3 and 6 keys while powering ON the machine.
b. Use the up arrow (F2) until 2. Timing adjustment mode is displayed. Press the OK key.
c. Use the up arrow (F2) until 7. Paper loop adjustment is displayed. Press the OK key.
d. Use the next key (F3) until the desired setting is reached (example: tray1/ADU: small).
e. Enter the setting value using the quantity keys and press the OK key to set the value.
f. Press the test key (F2) to switch into test copy mode.
g. Run a test copy to verify proper adjustment.
h. To return to the adjustment screen, press P and stop/clear at the same time.
i. Repeat steps 5 through 8 until desired setting is obtained.
j. Power the machine OFF/ON to exit the 36 mode.
DESCRIPTIO Light copies. The toner motor does not rotate. SOLUTION 74774
SOLUTION CAUSE: Poorly seated toner unit interface connector (CN79), which is located behind the right side USAGE 1
cover and the toner base hinge.
SOLUTION: To check the operation of the toner motor (M11), perform the following:
3. Using a voltmeter (200V DC range), check the voltage at each pin of the toner motor to ground. A
reading of 24V DC should be observed on both the black and white wires.
4. Enter output code 001 and press the START/PRINT key. A voltage reading of 12.7V DC should be
measured on the white wire of the toner motor, while a voltage reading of 10.8V DC should be
measured on the black wire of the toner motor.
5. If the above voltages are not observed, power the copier OFF. Remove the right side panel (p/n
55GA12040) and disconnect CN79, which is located behind the toner base hinge (p/n 55GA32040).
6. Ensure that all the pins on the male half of CN79 are straight and properly aligned. Then ensure
that all the wires are properly inserted into the female half of CN79.
7. Reconnect the toner unit interface connector CN79.
DESCRIPTIO Background only when making copies from machine memory. SOLUTION 75007
49 November 2002
7033
SOLUTION CAUSE: Image read point is not adjusted to factory specifications. USAGE 0
SOLUTION: To set Image read point to factory specification, perform the following:
1. Access the 36 mode (power the machine ON while holding down on the 3 and 6 keys).
2. Select 2 (timing adjustment) in the 36 mode menu screen.
3. Select 7 (Factory settings) on the next screen.
4. Press NEXT until Image read point adjustment is indicated.
5. Press Yes.
6. Power the machine OFF/ON to return to normal operation.
DESCRIPTIO Drum cleaning blade flipping. Drum damage. SOLUTION 75132
SOLUTION CAUSE: Insufficient use of setting powder on the drum cleaning blade. Possibly, incorrect drum or USAGE 0
cleaning blade installation.
SOLUTION: Replace the drum (PCUA 950411), if damaged, and the cleaning blade (p/n 55GA56010).
Ensure proper cleaning blade installation and apply sufficient setting powder on the blade/drum surface.
If Konica supplies are being used and the cleaning blade is being properly installed, but the cleaning
blade flipping still occurs, a temporary countermeasure is recommended. Use a light application of
silicon oil from a fixing pad (p/n 25SA-5350 or p/n 55FA-5350) to decrease the drag/friction on the
front drum flange. To apply the silicon oil, perform the following:
1. Remove the drum from the drum carriage.
2. Apply setting powder on the entire drum surface.
3. Fit drum, cleaning blade and cleaner cover on drum carriage.
4. Fit drum fixing material/Front and Rear on drum carriage.
5. Rotate drum fixing material/Front and Rear to make the drum rotate clockwise once.
6. Remove drum and [[apply silicon oil to the position shown in the drum hyperlink. Wipe the silicon
oil softly with the cleaning pad in the direction indicated by the arrow| IMAGE V:\bitmaps\cjc139.bmp
SCROLL]].
Note: A very small amount of silicon oil is effective. To prevent oil from covering the OPC surface
of the drum, only apply a small amount of oil. If silicon oil is applied on the OPC surface, image
deterioration may occur. Accordingly, make sure to wipe off any excess oil thoroughly and apply
setting powder again as needed.
7. Fit drum on the drum carriage.
8. Apply toner on both edges of the cleaning blade (front side approximately 35mm and rear side
approximately 20mm).
9. Fit cleaning blade and other parts with the reverse order of removing them.
Notes:
a. Although it is not confirmed that drum blade flipping is heat related, Konica recommends against
storing PM kits in temperatures outside of the specified range of 57 to 219 degrees F. Since this range
may be exceeded in a car trunk, special care may be required. Also guard against a buildup of heat in the
machine due to clogged fuser exhaust filters, machine too close to the wall, or by being near a window
that shines enough light on the back of the machine to increase the internal temperature.
b. Apply setting powder to the ENTIRE drum surface including the outer edges of the drum.
CAUTION: When turning the drum by hand, the setting powder may be removed by fingers contacting
the outer area of the drum surface. Reapply setting powder to these areas.
c. If Konica supplies were used, and the blade was properly lubricated with setting powder or toner,
please send all flipped cleaning blades with serial number of machine, total count, and copy count since
the blade was installed, to:
Attn: Don St.Onge
Dept. D709 Technical Support
500 Day Hill Road
Windsor CT 06095
d. If you are using Konica supplies and still experiencing this problem, please submit an new
problem through Expert Web so we can properly track this issue in the field.
DESCRIPTIO The molded guides on the bottom of the drum carriage are broken off, causing jamming. SOLUTION 75248
50 November 2002
7033
SOLUTION CAUSE: The the guides are being damaged when contact is made with the second paper feed roller USAGE 3
knob (p/n396040870) as the drum carriage is removed.
SOLUTION: This knob should be removed prior to the drum carriage being pulled out or install the
modified roller knob (p/n 55FA43500) and lower registration roller (p/n 55GA43112).
Notes:
1. The modified roller knob is smaller in diameter and can be installed on either the original style or
the modified registration roller. If installed on the modified registration roller, it is secured with a
screw (p/n 00Z194061).
2. The machine serial number cut-in with the modified parts installed in production is 55QE08812
onwards.
DESCRIPTIO SELECT PAPER message when attempting to print. FORM FEED must be selected to allow SOLUTION 75348
printing. No drawer base is installed.
SOLUTION CAUSE: ATS for Tray 1 is selected OFF. USAGE 1
SOLUTION: To program the machine to allow ATS from Tray 1, perform the following:
1. Access the Key Operator Mode (press and hold the Help key while powering the machine ON).
2. Press [1. SYSTEM/COPIER].
3. Press the down-arrow key on the touchscreen
5. Press the down-arrow in the lower left-hand corner.
6. Scroll to ATS/APS (Tray 1) using the arrow keys located on the right side of the display.
7. Select EDIT to turn the feature ON.
8. Power the machine OFF/ON to return to normal operation.
DESCRIPTIO Unable to connect a replacement write unit to the polygon drive board. SOLUTION 75534
SOLUTION CAUSE: The write unit and polygon drive board have been modified. USAGE 2
SOLUTION: If the serial number is above 55QE06364, order the current style write unit (p/n
55HA-6500) which is only compatible with the current style polygon drive board (p/n 55HA-9250).
Notes:
1. If ONLY a write unit cover needs replacing, order the current style (p/n 55GA65021) for machines
above serial number 55QE06364.
is only compatible with the original style polygon drive board (p/n 55GA-9250). If ONLY a write unit
cover needs replacing, order the original style (p/n 55GA65020).
DESCRIPTIO Recommended transparency, 7033. SOLUTION 75547
SOLUTION The standard transparency is (PCUA 946427) which is equivalent to the 3M* type PP2500 688/503. USAGE 2
Note: See [[Technical Operations Bulletin #A13 & D12| IMAGE V:\BITMAPS\JRC043.BMP
SCROLL]] for other available types of transparencies.
DESCRIPTIO Fuser jams (jam position 9). The upper roller may be damaged. SOLUTION 75588
51 November 2002
7033
SOLUTION CAUSE: Incorrect replacement of the fusing unit upper claws. When replacing the upper claws, the USAGE 0
AUX stay (p/n 55GA53450), release plates/front (p/n 55GA-5460) and rear (p/n 55GA-5470) of the
upper paper exit roller unit (p/n 55GA53080) move from their original position. This allows the tips of
the upper claws to either contact the upper roller at an incorrect angle (creating damage to the roller) or
not contact the upper roller whatsoever (causing a paper jam).
SOLUTION: When replacing the fusing unit upper claws (normally every other PM), perform the
following [[upper claw adjustment| IMAGE v:\bitmaps\CBC010.bmp SCROLL]]:
1. Before removing the AUX stay and upper fixing exit plate, mark their position to the front and
rear release plates.
2. Unscrew and remove the upper paper exit roller unit.
3. Replace the four (4) upper claws (p/n 25SA53150).
4. Align the AUX stay and upper fixing exit plate to the front and rear release plates using the
markings as a guide.
5. Ensure that the front and rear release plates are parallel to the upper paper exit plate and .5mm
distant.
6. Replace the upper fuser roller (p/n 55GA53030) if damaged.
7. When the fuser is reassembled and in the machine, run test copies to verify that no problem exists
concerning upper claw placement.
DESCRIPTIO F28-3 (abnormal separation output) and the copies are light. SOLUTION 75704
SOLUTION CAUSE: HV2 has failed. USAGE 1
SOLUTION: Replace HV2 (p/n 55GA84020).

Note: The image on the drum was inspected and appeared to have good density.
DESCRIPTIO INPUT COPY TIME message when interrupting the Weekly Timer. SOLUTION 75777
SOLUTION CAUSE: This is normal operation. USAGE 1
SOLUTION: Timer Interrupt can be enabled (with or without a password requirement) to allow
temporary use of the machine during periods when power is shut down by the Timer function. When
the Weekly Timer is interrupted, usage time for the copier must be entered, thus INPUT COPY TIME is
displayed.
Pressing the POWER SAVER button when the Weekly Timer has shut OFF the machine will allow the
Weekly Timer to be interrupted.
The LCD will indicate the following after the POWER SAVER button is pressed:
Input copy time
0 hours (s) 5 minutes (s)
1. Use the numeric keys and enter the desired interrupt hour amount. Range is 0 through 9.
2. Press the START/PRINT button.
3. Use the numeric keys and enter the desired interrupt minute amount. Range is 0 through 59.
5. The interrupt time period entered will briefly be displayed and, then, replaced by the normal copy
screen.
Note: Pressing the POWER SAVER button anytime during the interrupt copy period will return
machine back to the WEEKLY TIMER OFF condition.
DESCRIPTIO How to perform the Dmax adjustment. SOLUTION 76037
SOLUTION To adjust the Dmax, perform the following: USAGE 0

5. Press NEXT or BACK until [PWM gamma (Patch) - Dmax] appears in the message display area.
6. Press [400dpi] then START. Confirm that OK is displayed in the RESULT indication area on the
LCD
52 November 2002
7033
DESCRIPTIO ADJUSTMENT ERROR 0003 message while performing the PWM gamma (Patch) - SGU SOLUTION 76048
SOLUTION CAUSE: When replacing the drum, the drum coupling shaft is not properly inserted into the drum USAGE 0
flange, preventing the drum from rotating.
SOLUTION: Fully insert the drum coupling shaft so that the lock lever can slide over the E-clip on the
drum coupling shaft. To latch the drum coupling to the drum flange, perform the following:
1. Release the lock lever.
2. Turn the drum coupling shaft in a clockwise direction, until the drum coupling shaft meshes with the
drum shaft and drum flange.
3. Ensure that the drum coupling is fully inserted into the drum flange.
Be certain that the drum coupling shaft is secured with the lock lever (latching bracket auxiliary part,
p/n 55GA20282) and repeat the PWM gamma (Patch) - SGU adjustment using the following procedure:
5. Press NEXT or BACK until [PWM gamma (Patch) - SGU] appears in the message display area.
6. Press [400dpi] and [No.50].
7. Press COPY, then select 11x17 paper.
8. Press the START/PRINT button; test pattern No.50 is generated.
9. Press the C and P keys simultaneously to return to the SGU test pattern screen.
10. Repeat steps 6 and 7, selecting pattern No.51 instead of No,50.
Note: Complete drum removal and installation procedure is detailed on page 2-55 of the 7033/7040
Service Manual (July 1998).
DESCRIPTIO LAST 5 MINUTE, THEN SHUTOFF message after programming the Weekly Timer. SOLUTION 76081
SOLUTION CAUSE: The Weekly Timer was programmed based on a 12-hour clock. USAGE 1
SOLUTION: Program the Weekly Timer and main body clock based on a 24-hour clock.
DESCRIPTIO Part numbers for the items in the IP411 upgrade kit. SOLUTION 76113
SOLUTION IP411 upgrade kit (PCUA 950417) items: USAGE 0

PART NUMBER ITEM
127L80510 Option cooling fan
127L10040 Contact fixed plate/K
25SA-1080 Earth spring assembly
127F10010 Board guide plate/lower
127F10030 Earth spring
127F-9010 Option relay board assembly
127F10020 Board guide plate/upper
127F90010 Option relay wiring
55GA-9260 DC power source board assembly
127A73010 Board MT plate/P
127L90010 Option power source wiring
DESCRIPTIO FS105, intermittent J72-14. SOLUTION 76250
53 November 2002
7033
SOLUTION CAUSE: PS802 (conveyance drum entrance detect) is intermittently detecting paper as copies exit. USAGE 4
SOLUTION: To verify PS802, perform the following:

1. Access the 47 mode (power the machine OFF; hold down the 4 and 7 keys while powering the
machine ON), input code 70, multimode P-01-P.
2. Flag PS802 and monitor the operation panel LCD for a change of state.
3. If no change of state is evident, clean or replace PS802 (p/n 12QV85510).
Note: To check the photosensor at the finisher CB, monitor CN709-B11 with a multimeter. As
PS802 is actuated, the meter should change state. If no change is identified, replace PS802.
DESCRIPTIO Can the catch tray (no finisher) capacity be changed to more than 100 copies? SOLUTION 76281
SOLUTION The catch tray has a maximum capacity of 100 sheets and cannot be changed. USAGE 1
DESCRIPTIO How to reset the drum counter. SOLUTION 76729
SOLUTION To reset the drum counter, perform the following: USAGE 0

1. Access the 47 multimode (power the copier ON while pressing the 4 and 7 keys), output code 91,
press P-01-P.
DESCRIPTIO FS105, how to adjust the maximum number of copies, which can be stapled. SOLUTION 76766
SOLUTION To adjust the maximum number of copies, which can be stapled, perform the following: USAGE 1
3. Touch [1. Software SW] on the touchscreen.
4. Use the matrix below to program the desired maximum number of copies, which can be stapled.
MODE 1-3 1-4
50 copies 0 0
45 copies 1 0
40 copies 0 1
35 copies 1 1
5. Touch the up arrow, located furthest to the right three (3) times to access bit 3. Touch the ON key
to input a data entry of 1, or the OFF key to input a data entry of 0.
6. Touch the up arrow, located furthest to the right one (1) time to access bit 4. Touch the ON key to
input a data entry of 1, or the OFF key to input a data entry of 0.
DESCRIPTIO FS105, how to install a new staple cartridge. SOLUTION 76827
SOLUTION To install a new staple cartridge, perform the following: USAGE 0

1. While pressing the gray finisher release lever, slide the finisher to the left.
2. Access to the staple cartridges can be obtained through two (2) cutouts in the finisher rear plate,
which are now visible since the finisher was separated from the copier mainbody and moved to the left.
3. Push down the green staple cartridge lever to release the staple cartridge from the cartridge holder.
4. Remove the staple cartridge.
5. Remove the empty staple case by pulling the staple case downward, which is opposite to the
direction of the arrow cutout in the staple case.
6. Firmly insert the new staple case into the staple cartridge by aligning the arrow sides of both the case
and cartridge.
7. Remove the holder tape, which is holding the staples in place.
8. Insert the staple cartridge into the cartridge holder and push it in securely.
9. Slide the finisher to the right, until the finisher is securely latched with the copier.
54 November 2002
7033
DESCRIPTIO FS105, the specification for the alignment of stapled paper. SOLUTION 76964
SOLUTION The specification for the aligment of the stapled paper is ñ 4mm. USAGE 1
DESCRIPTIO DF311, no original feed. SOLUTION 76973

1. The original feed clutch (CL302) is not engaging.
To verify the operation of the original feed clutch, perform the following:
a. Access the 47 multimode (power the copier ON, while pressing the 4 and 7 keys), input code 60,
press P-05-P.
b. In the darker blue band at the top of the touchscreen, the state of the original feed clutch is
displayed. With CL302 in idle, IN:OFF is displayed. When START is pressed, OUT:ON is displayed and
a single click should be heard.
c. If no click is heard, remove the clutch from the feed shaft (p/n 120A15119) by releasing the
retaining clip, and perform the following:
I. While CL302 is still connected, locate the brass sleeve on the rear of the clutch where the
retaining clip was removed.
II. Rotate the white gear in idle and hold the brass sleeve. The brass sleeve should not rotate.
III. Press START and turn the white gear. The brass sleeve should rotate. If not, replace CL302
(p/n 120A82020).
2. The feed assembly does not drop into position due to a failed shaft assembly.
Replace the shaft assembly (p/n 120A-4670).
DESCRIPTIO How to adjust the LCD density. SOLUTION 77024
SOLUTION To adjust the LCD density, perform the follwing: USAGE 2

1. Access the Key Operator Mode (while pressing the HELP key, power the copier ON). The Key
Operator Mode screen should be displayed.
2. Press [7. Panel Contrast].
3. Press DARK, NOR., or LIGHT for desired CONTRAST.
4. Press DARK, NOR., or LIGHT for desired BACKLIGHT.
5. Press RETURN to complete the setting and return to the Key Operator Mode screen.
6. Power the copier OFF/ON to return to normal operation.
Note: Each time DARK or LIGHT is pressed, it changes the setting of CONTRAST or BACKLIGHT
one step.
DESCRIPTIO Jam position 9 at power up. SOLUTION 77134
SOLUTION CAUSE: A failed PS29 (fixing exit sensor). USAGE 1
SOLUTION: To check PS29, perform the following:

1. Access the 47 multimode (power the copier ON while pressing the 4 and 7 keys), input code 22,
press P-01-P.
2. The display should change from OFF to ON when the sensor is actuated.
3. If no change of state, clean or replace PS29 (p/n 552085510).
Note: Before replacing the sensor, ensure that the 5V DC and ground (GND) are present at the sensor,
and that there is continuity from CN69-2 on the sensor to CN33B-25 on the printer drive board
(PRDB).
DESCRIPTIO Marks on copies. SOLUTION 77259
55 November 2002
7033
CAUSE: Investigating possible contaminated developer.
SOLUTION: Purge the developing unit and install fresh developer. Perform the L-Detect adjustment.
To perform the L-detection adjustment, perform the following:
1. Access the 36 mode (power ON the machine while simultaneously pressing the 3 and 6 keys).
2. In the 36 mode menu screen, press [1. HV adjustment].
3. Press [NEXT] or [BACK] until [HV adj. (L detection adj.)] is indicated.
4. Press [START], then confirm that [OK] is displayed under the RESULT heading.
5. Press [RETURN] to access the 36 mode menu screen.
Notes:
1. Engineering is requesting the developer from the problem machine as well as a management list.
2. If you have equipment experiencing these symptoms, please submit a new problem through expert
web including serial number and meter reading. These submissions will allow proper tracking of field
impact.
DESCRIPTIO DF311. abnormal noise when opening or closing the document feeder. The RADF does not SOLUTION 77297
raise or lower without binding.
SOLUTION CAUSE: The spring within the left hinge assembly is not positioned properly. USAGE 0
SOLUTION: Perform the [[DF311 hinge spring position adjustment| IMAGE V:\bitmaps\CBC014.bmp
SCROLL]] using the positioning jig (p/n 120A-F010). Check the DF311 hinge on the next service call
or PM. The adjustment (if required) takes approximately 3 minutes to perform. If the adjustment is
unsuccessful, replace the left hinge assembly (p/n 120A-1141).
Note: Machines affected have the serial number 55QE11528 and below.
DESCRIPTIO Prevention of injury when removing a jam from the fusing unit. SOLUTION 77301
SOLUTION [[Installation of protective covering| IMAGE V:\bitmaps\CBC013.bmp SCROLL]] on the exit side (left) USAGE 0
of the machine. The protective material (p/n 55GA10700) covers sharp edges that may cause injury
when removing a jam.
Machines from serial numbers 55QE11757 - 55QE12528, 55QE13122 and above have been modified
in production.
DESCRIPTIO When the 7033 is configured as a printer, auto reset does not occur after a print job has SOLUTION 77361
completed.
SOLUTION CAUSE: Auto reset is not enabled in the printer mode. USAGE 0
SOLUTION: Newer Flash ROM revisions have a screen for setting the auto reset function specifically
for the printer. This firmware can be downloaded from the Konica digital [[FTP site| FILE
V:\text\CBC009.txt NEW NoWordWrap]]. Refer to the [[FTP site index| FILE V:\text\CBC010.txt
NEW NoWordWrap]] for additional information. To program the amount of time before the machine
resets to original settings, perform the following:
Screen.
2. Press the Printer key on the touchscreen.
3. Press the EDIT key to enable auto reset, and continue to press the EDIT key until the desired reset
time is displayed.
mode is enabled.
DESCRIPTIO How to duplex copies, 7033. SOLUTION 77438
56 November 2002
7033
SOLUTION To duplex copies, perform the following: USAGE 0

1. Press COPY MODE on the LCD.
2. Press [2-2] to duplicate two-sided copies.
3. Press [1-2] to make two-sided copies from one-sided originals.
4. Press OK.
5. Place the originals in the document feeder and press Start Print.
To make 1:2 copies using the platen glass, perform the following:
1. Place the first original face down on the platen glass.
2. Press COPY MODE on the LCD.
3. Press [1-2] and, then, OK.
4. Press SCAN on the upper right corner of the screen.
5. After the first original is scanned, repeat the process for the second orginal and, then, press Start
Print.
DESCRIPTIO FS105, STAPLER FAILURE message at power up. SOLUTION 77439
SOLUTION CAUSE: A bent mounting bracket for the stapler safety switch (MS804). USAGE 0
SOLUTION: Ensure that MS804 actuates when the shutter below it is raised. Reform the mounting
bracket, if necessary.
DESCRIPTIO ADJUSTMENT ERROR 0005 while performing PWM gamma (patch) Dmax adjustment. SOLUTION 77650
SOLUTION CAUSE: The front door switch (MS1) has failed. USAGE 3
SOLUTION: To check the operation of the front door switch, perform the following:
2. Monitor the voltage at CN82-5 (gray wire) to ground, and CN82-6 (white wire) to ground.
Note: CN82 is a 6-pin connector located on the rear, upper right corner of the copier approximately
3. A steady 24V DC should be observed at both CN82-5 and CN82-6. Any fluctuation in the observed
voltage would be indicative of internal arcing within the front door switch.
4. Replace the front door switch (p/n 40AA85010) as necessary.
Note: Refer to [[7033/7040 Technical Bulletin #8| IMAGE v:\bitmaps\CBC015.bmp SCROLL]] for
additional information.
DESCRIPTIO Error indicator light comes on when accessing any 36 mode function. SOLUTION 77652
SOLUTION POSSIBLE CAUSES: USAGE 1

1. Copier is recognizing a paper jam - Clear jam.
2. Copier is recognizing a door open - Close all the doors.
3. Poor connection between the fixing unit & the main body - Check the pins in the blue connector
block.
4. Inconsistent front door switch (MS1) actuation or the interlock switch has failed - Inspect for proper
MS1 (front door interlock) actuation. The front door interlock actuator (p/n 454011200) may
marginally be pushing the plunger of MS1. Replace the actuator with the modified style (p/n
55GA12240) and, to prevent future problems, replace MS1 (p/n 40AA85010).
DESCRIPTIO How to use booklet mode. SOLUTION 77676
57 November 2002
7033
SOLUTION Booklet mode is used to copy four originals at a time onto one sheet of paper; two on the face side and USAGE 0
two on the reverse side. The copies, when folded and placed on top of each other, can be read in
sequence.
To select booklet mode, perform the following:
1. Press the Application button.
2. From the Select Application Function screen, press Booklet
3. Press OK.
4. Press Copy Size.
5. Press the proper copy size (11x17 for 8.5x11 originals or 8.5x11R for 5.5x8.5 originals).
6. Press OK.
7. Place the one-sided originals face side up in sequential order into the RADF.
8. Press the Start Print button.
Note: When booklet mode is selected, the RADF mode is automatically selected, and cannot be canceled.
However, if the memory mode is selected simultaneously with the booklet mode, the RADF mode is not
automatically selected.
DESCRIPTIO DF311, J65-4 at power up. SOLUTION 77955
SOLUTION CAUSE: Failed PS309 (original reversal detect). USAGE 0
SOLUTION: To check PS309, perform the following:

1. Access the 47 multimode (power the machine OFF, then, while holding down on the 4 and 7 keys,
power the machine ON), input code 60, press P-05-P.
2. Install an original into the reversal section of the RADF .
3. A change of state should be indicated on the control panel.
4. If no change occurs, replace PS309 (p/n 120A85520).
DESCRIPTIO Unable to achieve the correct grid voltage. SOLUTION 77996

1. The door switch (MS1) actuator on some machines is too short to actuate the door switch.
A new actuator (p/n 55GA12240) is available to correct this problem. It has been installed during
production beginning with serial number 55HE05302. Refer to [[7033/7040 Technical Bulletin #8|
IMAGE v:\bitmaps\CBC015.bmp SCROLL]] for additional information.
Note: To prevent future problems, replace MS1 (p/n 40AA85010) when replacing the actuator.

observed voltage would be indicative of internal arcing within the front door switch.
d. Replace the front door switch (p/n 40AA85010) as necessary.
Note: As a temporary measure, the switch contacts can be carefully cleaned.
DESCRIPTIO Faded copies on the trail edge. A PM was recently done. SOLUTION 78027
SOLUTION CAUSE: The grid sheet on the charge corona has been installed backwards (from front-to-rear). USAGE 0
SOLUTION: Confirm that the wider section is installed correctly toward the front of the
copier/printer.
DESCRIPTIO How to reset the PM counter. SOLUTION 78103
58 November 2002
7033
SOLUTION To reset the PM counter, perform the following: USAGE 0

1. Access the 47 multimode (power the machine OFF, then, while holding down the 4 and 7 keys,
power the machine ON), output code 91(check that "091-00" appears on the message display).
2. Press the P button.
3. Press "1" using the numeric keys (check that "091-01" appears on the message display).
4. Press the Start print button. NOW is displayed at the OUT item of the message area.
5. After the copy count of the drum is reset, FIN will be displayed.
6. To end this operation, press the Stop/Clear button.
DESCRIPTIO How to print out the total number of copies and printed pages. SOLUTION 78145
SOLUTION The management list contains the number of copies/prints. To access the management list, perform USAGE 0
the following:
1. Access the 36 mode (power the machine ON by operation panel switch while holding down the 3 and
6 keys).
2. Select [7: List Print].
3. Select [4: Management List].
4. Press the copy button on the touchscreen.
5. Select the paper size.
6. Press Start.
Note: The Total copy count and print count are on the first page of the Management List.
7. Press Stop after the first page is printed.
8. Power OFF/ON with the operation panel power switch to exit the 36 mode.
DESCRIPTIO When copying in book copy mode with green or blue originals, the machine exits two sheets SOLUTION 78328
with no image.
With white originals the book copy mode functions properly.

This machine had the following flash ROMs:
System 36B11
Image 24
Panel 10
RADF 15
Finisher 18
Optical 16
Two lab machines were tested. One with level 34 ROMs and one with level 25 ROMs. The machine
with level 34 operated the same as the field machine. The machine with level 25 ROMs functioned
normally.
field impact.
DESCRIPTIO DF311, RADF FAILURE/PLEASE CALL SERVICE message (red error light is ON). SOLUTION 79821

1. M302 (original feed motor) is not initializing at power up. The 2-pin connector (CN19 - black and
red) to the motor is not fully seated, resulting in no M302 operation. Normally, M302 will rotate at
power up and spin a timing disc which is detected by PS304 (motor clock detect).
Reseat CN19 to M302.
Notes:
a. M302 can be tested in 47 multimode (hold down 4 and 7 at power up), output code 60, press
P-00-P.
b. RADF FAILURE messages will not display any F-codes, although a F-code will be registered in the
collection data. Collection data can be seen through the LCD screen in the 25 mode or by printing out a
management list from the 36 mode.
c. As an example, this above-mentioned problem registered a F67-2 code in the collection data.
2. A failed RADF IF wiring harness.

Replace the IF wiring harness (p/n 120A90080).
59 November 2002
7033
DESCRIPTIO How to scan different standard size originals from the platen glass, and copy them all on SOLUTION 79832
the same size paper.
SOLUTION To scan different standard size originals from the platen glass, and copy them all on the same size USAGE 0
paper, perform the following:
1. Place the first original on the platen glass.
2. Select the desired paper size onto which the originals should be copied.
3. Press the APPLICATION key.
4. Touch the MIXED ORIGINAL key and then the MEMORY COPY key, followed by the OK key on
the LCD.
5. Touch the SCAN key on the LCD.
6. Lift the RADF and place the next original on the platen glass.
7. Touch the SCAN key on the LCD.
8. Repeat steps 6 and 7 until all originals are scanned.
9. Press START/PRINT to have the originals copied. All originals are automatically reduced or
enlarged to fit on the selected paper size.
DESCRIPTIO Lead edge registration for the scanning mode is incorrect and cannot be adjusted. SOLUTION 79833
SOLUTION CAUSE: When the registration timing adjustment in the 36 mode is performed, the scan registration is USAGE 0
also changed, but in the opposite direction (i.e., adjusting the copy registration in order to move the
image toward the lead edge causes the image to move toward the trail edge in the scan mode). This is a
product limitation.
SOLUTION: In the 36 mode, the lead edge adjustment (engine restart timing on page 5-57 in the
7033/7040 Service Manual, 5/98) corrects half the amount of image position difference between
normal copy and scan copy, aligning the images at the same position. Prior to performing this
adjustment, ensure that the drum clock adjustment is completed.
Additionally, in the 36 mode, the reading position adjustment (image read point adjustment page 5-65
in the 7033/7040 Service Manual, 5/98) adjusts read position. All adjustments should be completed
prior to performing this adjustment.
DESCRIPTIO With the Mixed Original mode selected, originals are scanned but no copies are produced SOLUTION 79834
and no error message is indicated.
SOLUTION CAUSE: APS for the paper trays is not enabled. USAGE 0
SOLUTION: To program paper tray APS, perform the following:

1. Access the Key Operator Mode (press and hold the help key while powering the machine ON).
2. Press the down-arrow key on the touchscreen
4. Scroll to [ATS/APS SW (Tray 1)] using the arrow keys located on the right side of the display.
5. Select EDIT to turn the feature ON or OFF for trays 1 through 3, according to the applicable mixed
original mode paper sizes.
DESCRIPTIO Will there be a fax option for the 7033? SOLUTION 79841
SOLUTION There will NOT be a fax option for the 7033. USAGE 0
DESCRIPTIO FS105, unable to select the staple feature. SOLUTION 79907
60 November 2002
7033
SOLUTION CAUSE: TRAY 1 is selected in the Finisher Mode. USAGE 1
SOLUTION: To allow the finisher to staple, perform the following:

1. Press OUTPUT to display the Finisher Mode screen.
2. Touch Tray 2 or Tray 3. The sort and staple features are not available for Tray 1.
3. Touch STAPLE SET. The Staple Location Selection screen will be displayed.
4. Press one of the eight selections for either 1-position or 2- position stapling. See page 7-11 in the
User's Manual for staple location reference.
5. Press OK on the Staple Location Selection screen to return to the Finisher Mode screen. The
STAPLE and SORT modes are highlighted.
6. Touch OK on the Finisher Mode screen to complete the setting, returning to the basic screen.
7. Select additional copying features, as desired.
8. Enter the desired print quantity.
9. Position originals face up in the document feeder (50 originals can be set). When using platen
memory copy, position original face down on the platen glass and touch SCAN on the basic screen.
Note: Do not scan more than 51 images.
10. Press START PRINT.
Note: When only one original or more than 50 originals are to be copied, the sort/staple mode is
ineffective.
DESCRIPTIO PROCESSING DATA message is displayed on the operation panel and the 7033 will not SOLUTION 79961
print.
SOLUTION CAUSE: The machine is configured as a printer (connected) and no finisher is attached to the main USAGE 0
body.
SOLUTION: A finisher (FS105 - PCUA 950407) must be installed on the main body to allow printing
when system software version 4.1.2 is loaded in the print controller.
Note: Upgrading system software version 4.1.2 with the patch still does NOT allow the printer to
function without a finisher.
DESCRIPTIO Product Configurator, 7033. SOLUTION 79968
SOLUTION [[7033 Copier/Printer System Configurator| IMAGE V:\BITMAPS\CBC023.bmp SCROLL]] USAGE 0
DESCRIPTIO When attempting to copy a small dark-colored original in the non-image area erase mode, SOLUTION 80023
the copies are blank.
SOLUTION CAUSE: This is the correct operation for the machine. In non-image area erase mode, the machine is USAGE 1
looking for a distinct definition line between the "sky" (black), and the sheet of paper (white). If a
dark original is used, there is no definition line. The machine will not be able to distinguish where the
darkness from the "sky" ends, and the dark original begins.
SOLUTION: Copy the dark-colored original with the DF311 closed.
DESCRIPTIO Intermittent J34-4 during operation with no finisher (FS105) installed, SOLUTION 80306
SOLUTION CAUSE: Paper exit sensor shaft (p/n 55GA48260) catches on the lever plate (p/n 40AA46250). The USAGE 2
problem may get worse as paper is stacked on the exit tray. This is because the weight of the paper
pulls on the exit door, causing the lever plate and the sensor shaft to come in contact.
SOLUTION: Slightly reposition the entrance guide material (p/n 55GA48170) so that the tension of
the exit door is not excessive.
DESCRIPTIO When checking the FlashROM version from the operation panel, what is designated by the SOLUTION 80348
alphanumeric value included with the system control version number?
SOLUTION Production machines containing version 34 or higher ROMs have the ability to display the main body USAGE 1
boot program version as well as the ROM version. The LCD will indicate the ROM version followed by
the boot program version (example: 34 B11). This has no effect on machine operation.
Note: The change is not usually noticed until the ROMs are upgraded.
61 November 2002
7033
DESCRIPTIO How to input the Weekly Timer interrupt time period. SOLUTION 80383
SOLUTION Pressing the POWER SAVER button when the Weekly Timer has shut OFF the machine will allow the USAGE 0
Weekly Timer to be interrupted.
The LCD will indicate the following after the POWER SAVER button is pressed:
Input copy time
0 hours (s) 5 minutes (s)
1. Use the numeric keys and enter the desired interrupt hour amount. Range is 0 through 9.
3. Use the numeric keys and enter the desired interrupt minute amount. Range is 0 through 59.
5. The interrupt time period entered will briefly be displayed and, then, replaced by the normal copy
screen.
Note: Pressing the POWER SAVER button anytime during the interrupt copy period will return
machine back to the WEEKLY TIMER OFF condition.
DESCRIPTIO PLEASE INSERT TRAY displayed and the machine will not initialize. SOLUTION 80389
SOLUTION CAUSE: Corrupted (incorrect) data for software dipswitch 3-1. USAGE 1
SOLUTION: To reset corrupted data, perform the following:

2. Select [1: Software switch setting].
3. Select software dipswitch #3 using the left up/down arrow.
4. Select bit number one.
5. Set the switch to 0 (OFF).
6. Press PREVIOUS SCREEN to end setting.
7. Power OFF/ON to exit the 25 mode.
DESCRIPTIO What items are necessary to connect the 7033 as a printer? SOLUTION 80434
SOLUTION To connect the 7033 as a printer requires: USAGE 1

1. An IP402 (Item #950408) or IP402 PLUS (Item #950730) print controller with an IP upgrade kit
(Item #950417).
2. A minimum system ROM flash level of 37.0 and image ROM flash level 25.0. If a 7033 does not
have upgraded firmware, the machine should be flashed to the latest level. To flash the 7033 ROMs,
use the [[Windows* 95| FILE V:\text\CBC004.txt NEW NoWordWrap]] flash procedure.
3. There are also options available:
ITEM # DESCRIPTION
950419 PostScript* Kit
950789 Ethernet Network Interface Card (KN301)
950781 Memory, 32MB SIMM (IP402 only)
950022 Memory, 16MB DIMM (all DIMM memory is for the IP402 PLUS)
950023 Memory, 32MB DIMM
Note: External print server devices may be used as recommended in your KNAS response.
DESCRIPTIO No feed from the bypass tray. SOLUTION 80680
SOLUTION CAUSE: One of the three nylon stop rings attached to the manual feed conveyance shaft (p/n USAGE 1
55GA42180) or the manual feed driving shaft (p/n 55GA42090) is missing. These shafts are held in
place by the 'stop rings' (described as shaft PS material in the Parts Catalog).
SOLUTION: Replace the shaft PS material (p/n 40AA40150).

Note: Refer to the illustration on page 26 of the Parts Catalog (6/98).
62 November 2002
7033
DESCRIPTIO Can the machine scan a document into memory for later recall? SOLUTION 80916
SOLUTION This product is not capable of scanning and storing documents in machine memory for later recall. USAGE 1
DESCRIPTIO Symptoms and solutions for MS1 related issues. SOLUTION 80943
SOLUTION If any of the following symptoms are encountered... USAGE 1

1. Intermittent blank copies/prints.
2. Intermittent FRONT DOOR OPEN message.
3. Copies are very light, have lines, unreadable characters, gray background or a portion of the image is
missing.
4. ADJUSTMENT ERROR 0005 while performing PWM gamma (patch) Dmax adjustment.
5. Error indicator light comes on when accessing any 36 mode function.
6. Unable to achieve the correct grid voltage.
...refer to the solutions below:
SOLUTIONS
observed voltage, while the machine is making copies, would be indicative of internal arcing within the
front door switch.
2. Inconsistent front door switch (MS1).
Inspect for proper MS1 (front door interlock) actuation. The front door interlock actuator (p/n
454011200) may marginally be pushing the plunger of MS1. Replace the actuator with the modified
style (p/n 55GA12240) and, to prevent future problems, replace MS1 (p/n 40AA85010). Refer to
[[7033/7040 Technical Bulletin #8| IMAGE v:\bitmaps\CBC015.bmp SCROLL]] for additional
information.
DESCRIPTIO DF311, J65-1 at power up. SOLUTION 81000
SOLUTION CAUSE: The original registration sensor reflect plate surface has been scratched, causing the RADF to USAGE 1
sense a jam.
SOLUTION: To check the operation of the original registration sensor (PS306), perform the
following:
2. Access the 47 multimode (power the copier ON, while pressing the 4 and 7 keys), input code 60,
press P-03-P.
3. The state of the original registration sensor will be displayed to the right of IN: (located in the dark
blue band at the top of the touchscreen), with no paper present at the original registration sensor,
IN:OFF should be indicated.
4. If IN:ON is indicated in the dark blue band of the touchscreen, the machine is sensing a jam at the
original registration sensor.
5. Open the RADF upper open-close cover (p/n 120A12020). Clean and inspect both the original
registration sensor and the reflect plate (located above the original registration sensor in the upper
open-close cover).
6. The operation of the original registration sensor can be checked by placing a small mirror directly
above the original registration sensor. The state of the original registration sensor should change from
[IN:ON] to [IN:OFF].
7. If the original registration sensor checks properly, the reflect plate is not transmitting the emitter
beam of the original registration sensor to the receiver portion of the original registration sensor.
Replace the reflect plate (p/n 120A45170) as necessary.
63 November 2002
7033
DESCRIPTIO Decibel rating, 7033. SOLUTION 81522
SOLUTION The decibel rating is less than 55db in standby, and less than 71db while copying. USAGE 1
DESCRIPTIO What FlashROM version(s) should be used with IP system software version 2.1.0? SOLUTION 81539
SOLUTION FlashROM system version 34 or 35, and image version 24 must be used on the main body if the IP402 USAGE 1
system code is 2.1.0. FlashROM system version 37 and image version 25 MUST be used if the IP402
system code is at level 4.1.2.
DESCRIPTIO FS105, jam position 12 whenever a copy enters Tray 2 or Tray 3. SOLUTION 81560
SOLUTION CAUSE: The actuator for PS804 (paper through detect) is missing, therefore, not detecting the sheet USAGE 1
of paper as it is conveyed by the drum into the tray.
SOLUTION: The actuator should be visible to the left of the finisher conveyance drum, protruding
through the staple PV plate (p/n 120H45280). Replace the actuator (p/n 120H45220) and sensor
spring (p/n 120H45270) if needed.
Note: The sensor is visible after removing the rear drum cover (p/n 120H45030)
DESCRIPTIO FS105, J72-14 whenever a copy enters Tray 2 or Tray 3. SOLUTION 81572
SOLUTION CAUSE: The actuator for PS804 (paper through detect) is missing, therefore, not detecting the sheet USAGE 1
of paper as it is conveyed by the drum into the tray.
SOLUTION: The actuator should be visible to the left of the finisher conveyance drum, protruding
through the staple PV plate (p/n 120H45280). Replace the actuator (p/n 120H45220) and sensor
spring (p/n 120H45270) if needed.
Note: The sensor is visible after removing the rear drum cover (p/n 120H45030)
DESCRIPTIO How to print the ECM usage data. SOLUTION 81588
SOLUTION To print ECM usage data, perform the following: USAGE 1

2. Enter the Key Operator Mode (power the copier ON, while pressing the HELP key).
3. Touch the down arrow, located on the lower left corner of the touchscreen.
4. Press [14. List Print] on the touchscreen.
5. Press [User setting list] on the touchscreen.
6. Touch the [OK] key on the LCD.
7. The ECM usage data will be printed on page 3 of the User setting list.
DESCRIPTIO Main body locks up while flashing system firmware. SOLUTION 81633
64 November 2002
7033
SOLUTION CAUSE: The parallel port setting in the PC CMOS is not set to Standard (Normal). It may be set to USAGE 0
either ECP or EPP, which will cause a corrupt flash process.
SOLUTION: Verify the parallel port setting and make any changes utilizing the CMOS Setup Utility
(refer to your motherboard manual for instructions). Parallel port verification (not a change) is made
by right-clicking on My Computer > click on Properties > click on Device Manager tab > click on the
[+] symbol to open Ports > double-click on Printer Port (LPT1) to view the type of port
[Manufacturer:].
Notes:
1. Once the port setting is set to standard mode, re-flash the firmware. For procedures on how to flash
the firmware, refer to 7040/7033 [[Technical Bulletin #7| IMAGE V:\BITMAPS\CBC027.bmp
SCROLL]].
2. If the 7033 will not allow access to 25 mode, perform the following:
a. Power the copier OFF (SW2 [operation panel] first, then SW1 [left rear]).
b. Prepare the laptop PC or the ICW TOOL for flashing and connect it normally to the 7033.
c. Power the copier ON (SW1 [left rear]) first, then SW2 [operation panel]).
d. Send the system firmware from the laptop PC or the ICW TOOL to the 7033. The green data
light will begin blinking.
e. The LCD display will reappear, in the normal ISW flash mode screen, when the system firmware
has completed its flash.
f. Flash the image firmware.
DESCRIPTIO No power. Display is blank with only the green data light ON. SOLUTION 81634

1. System firmware is corrupt; possibly due to a sudden loss or surge of AC power supplied to the copier.
Flash both the system and image firmware. If the 7040 will not allow access to 25 mode, perform the
following:
Notes:
1. For procedures on how to flash the firmware, refer to 7040/7033 [Technical Bulletin #7]. Currently
main CB system firmware is at level 37 and Image firmware is at level 25.
2. It is highly recommended that all 7040's and 7033's be plugged into a power tamer device (p/n
11515C) for added protection.
2. Failed main CB. A sudden loss or surge of AC power supplied to the copier may have caused the
main CB failure.
Replace the main CB (p/n 55GA-9300).
Notes:
a. It may be necessary to flash the copier firmware because of the possibility that the replacement
main CB may not have the correct system firmware level to match the level of the image firmware on
the Image Processing board. For procedures on how to flash the firmware, refer to 7040/7033
[Technical Bulletin #7]. Currently main CB system firmware is at level 37 and Image firmware is at
level 25.
b. It is highly recommended that all 7040's and 7033's be plugged into a power tamer device (p/n
11515C) for added protection.
DESCRIPTIO Paper jams only when ECM times out or the key counter is removed. SOLUTION 81668
65 November 2002
7033
SOLUTION CAUSE: A software dipswitch setting is incorrect. USAGE 1
SOLUTION: To program the correct dipswitch setting, perform the following:

2. Select 1: Software switch setting.
3. Select software dipswitch #1.
4. Select bit zero.
5. Set 1-0 to 0 (OFF) to ignore when key is removed.
6. Press PREVIOUS SCREEN to end setting.
7. Power OFF/ON to exit the 25 mode.
DESCRIPTIO How to program user-set 1 and user-set 2 density. SOLUTION 81684
SOLUTION To program the user-set densities, perform the following: USAGE 1

1. Access the Key Operator Mode (power the copier ON while pressing the Help key).
2. Enter the key operator pass code if necessary and press the OK key.
3. Press [3: Preset Key].
4. Press [1. Density].
5. Press [Userset 1 or Userset 2].
6. Select the desired density and press the Start Print button to output a test copy.
7. Press [OK].
8. Press [Return] to return to the key operator screen.
DESCRIPTIO Code 81-02 when flashing ROMs. SOLUTION 81705
SOLUTION CAUSE: Machine ROMs flashed with 7040 software instead of 7033. USAGE 0
SOLUTION: Flash the ROMs with the latest 7033 version, using a computer. To flash the 7033
ROMs, use the [[Windows* 95| FILE V:\text\CBC004.txt NEW NoWordWrap]] flash procedure.
DESCRIPTIO Wavy test prints with an excessive high pitch noise when performing the 600dpi Image SOLUTION 81779
Quality adjustments.
SOLUTION CAUSE: Failed M5 (polygon motor) in the write unit. USAGE 1
SOLUTION: Replace the write unit.

Notes:
1. If the serial number is above 55QE06364, order the current style write unit (p/n 55HA-6500) which
is only compatible with the current style polygon drive board (p/n 55HA-9250).
is only compatible with the original style polygon drive board (p/n 55GA-9250).
DESCRIPTIO Copies are blank, black or have a scrambled image. SOLUTION 81919
SOLUTION CAUSE: The main harness between the DF311 and the 7033 is pinched between the document feeder USAGE 1
rear cover and rear bottom frame. This will cause the problem with both RADF and platen copies.
Verify by disconnecting the DF311 and making copies from the platen glass.
SOLUTION: Repair or replace the main DF311 wiring harness (p/n 120A90080).
Note: Image quality may be OK with internal test patterns.
DESCRIPTIO Code 81-01 after flashing the ROMs. SOLUTION 82214
66 November 2002
7033
SOLUTION CAUSE: The image control board flash did not complete or 7040 files were used instead of 7033. USAGE 0
SOLUTION: Reseat all connectors on the image CB, the scanner DB, the printer DB, and the main CB.
If the problem still exists, replace the image CB (p/n 55PA-9020) and reflash the ROMs using the
[[Windows* 95| FILE V:\text\CBC004.txt NEW NoWordWrap]] flash procedure.
DESCRIPTIO J34-5 while copying (no finisher installed). SOLUTION 82252
SOLUTION CAUSE: The reversal gear idler shaft/B (p/n 55GA48140) is loose from the main body. This causes the USAGE 3
reversal gear (p/n 55GA77340) to wobble, creating insufficient drive to the paper exit drive gears on
the paper exit door.
SOLUTION: Tighten the screw that mounts the reversal gear idler shaft/B to the main body.
Notes:
1. The screw is located at the rear of the machine directly below the reversal paper exit motor (M12).
2. A grinding noise may also occur prior to the paper jam.
3. Machine may work fine when copying in the copy face up output mode.
DESCRIPTIO How to obtain the ISW Windows* utility. SOLUTION 82529
SOLUTION [[How to obtain the ISW Windows utility| URL USAGE 0

http://techweb.konicabt.com/tpm/media/iswhowtoget.txt]]
DESCRIPTIO Setup Checklist, 7033. SOLUTION 83183
67 November 2002
7033
SOLUTION INSTALLATION USAGE 0

1. When installing developer, note voltage stamped on drum flange for Charge Grid Voltage
Adjustment.
2. Install additional memory if requested.
3. Install the Interface Kit if the unit is to be connected.
4. Unless customer applications warrant otherwise, set up paper drawers as follows:
a. If the machine has a DB 208:
Tray 1 8.5x11
Tray 2 8.5x11
Tray 3 8.5x14
Tray 4 11x17
b. If the machine has a DB 608:
Tray 1 Universal
Tray 2 8.5x14
Tray 3 8.5x11
5. Perform Document Feeder Alignment and Height adjustments (DF311 Pages 6 & 7).
6. Install the FS105.
PRELIMINARY ADJUSTMENTS
1. To prevent jams at setup, perform the following:
b. Withdraw all trays of the main body and drawerbase.
c. Access the 47 multimode (power the main switch ON while pressing 4 and 7 simultaneously),
output code 21, press P-01-P.
d. Press the START PRINT button.
e. Wait for a few seconds, and then press the STOP/CLEAR button.
f. Using the numeric keypad, press P-05-P.
g. Press the START PRINT button.
h. Wait for a few seconds, and then press the STOP/CLEAR button.
i. Power the main switch OFF/ON to exit the 47 mode.
Note: This adjustment ensures that the motor drive is properly aligned and meshed.
2. Perform Charge Grid Voltage Adjustment (36 mode, menu 1).
3. Perform L-Detection and all Image Quality Adjustments listed at the end of the Installation
Procedures that come with the machine.
KEY OPERATOR MODE SETTINGS

1. Access the Key Operator Mode (power the machine ON while holding the help button).
2. Select [1 System Initial] > [Time] and program Date & Time.
3. Select [2 Copier Initial] > [1 Copy Mode] and program it to 1:1 default.
4. Select [2 Copier Initial] > [5 Output] and program to Tray 2.
5. Select [10 Perform Control Panel Adjustment].
6. Set [13 Memory Switches] menu as follows:
a. Auto Reset Timer to 180 Sec.
b. Auto Reset Effect to Initial Settings.
c. Load RADF Effect to RADF Only.
d. Non-Image A. Erase to APS/AMS only.
e. RADF Frame Erase to 2mm.
f. Auto Tray Switch to ON.
g. Platen APS to ON.
h. RADF APS to ON.
i. ATS/APS (Bypass) to ON.
j. ATS/APS (Tray 1) to ON.
k. ATS/APS (Tray 2) to ON.
l. ATS/APS (Tray 3) to ON.
m. ATS/APS (Tray 4) to ON.
n. Platen AMS to ON.
o. RADF AMS to ON.
p. Staple Mode Reset to OFF.
q. Key Click Sound to HIGH.
r. Job Memory Recall to OFF.
s. Sheet Insertion to Tray 1.
t. 5.5x8.5 Original Type to Portrait.
u. Rotation to ON for APS/AMS.
v. 1SHOT Indication to 3 sec.
w. Booklet to Left Binding.
x. Folded Original Mode to OFF.
68 November 2002
7033
7. Select [12 Auto Low Power-Auto Shut Off] menu and set to the following:
a. Set Auto Shut Off to 240 minutes.
b. Set Auto Low Power to 240 minutes.
c. Select "Next Setting" icon.
d. Program Auto Shut Off to OFF.
25 MODE SETTINGS
1. Confirm EPROM levels and upgrade if needed.
2. Access the 25 mode and select [9 Indication of ROM Version].
Note: Minimum requirements are listed below. Install higher level if available.
System Control = Version 37 (flash with ISW Tool or laptop)
Image Control = Version 25 (flash with ISW Tool or laptop)
DF311 = Version 16 (physical EPROM Change)
FS105 = Version 18 (physical EPROM Change)
3. Select [1. SOFTWARE SWITCH SETTINGS] and set to the following:
7-3 to 1 (This selects 8 « x 11 when very small original is detected by Platen APS)
7-4 to 0 (This selects 8 « x 11 when very small original is detected by Platen APS)
7-7 to 1 (Turns off full auto screen)
8-0 to 1 (Eliminates all non image areas in the Non Image Erase Mode)
8-7 to 1 (To access Data Collection modes)
10-7 to 1 (Displays Jam Codes rather than Jam Positions)
11-5 to 1 (Turns on single layer screen on touch panel)
21-3 to 1 (Enables DIPSW 7-7 and 7-4 to select 8.5x11 when small original is less than
30mm from the scale plate)
4. Select [2. PAPER SIZE SETTING] and set to appropriate sizes.
5. Select [7. TELEPHONE NUMBER SETTING] and set Customer support telephone number to
1-800-456-5664.
6. Select [8. INDICATION OF M/C SERIAL NUMBER] and program accessory serial numbers.
36 MODE SETTINGS
Select [TIMING ADJUSTMENTS] menu 2 (check all and adjust if necessary):
1. Drum Clock/ Horizontal Adjustment
a. Drum Clock (printer) - adjusts internal test chart magnification lead-to-trail. Measure from
mark to centerline. Should be 103 mm.
b. Drum Clock adjustment (Platen) - adjusts magnification from lead-to-trail edge. Set for 1:1
exactly.
c. Platen Horizontal Magnification - adjusts magnification front-to-rear.
d. Drum Clock (RADF 100%)
Note: Do 100% first and 50% last.
e. Drum Clock (RADF 200%)
f. Drum Clock (RADF 400%)
g. Drum Clock (RADF 50%)
2. Restart Timing
a. Inspect Restart timing from each individual tray including the bypass tray and ADU.
b. Pressing the "next" Icon will take you to the specific device to be inspected and/or adjusted.
c. RADF Front side - inspect using the ADF Adjusting Chart (p/n 120A97110).
d. RADF Back side - inspect using the ADF Adjusting Chart. Use [+] to advance paper timing and
[-] to retard paper timing.
3. Paper Feed Loop Adjustment
Check for proper loop at second paper feed roller from the bypass tray and other trays.
4. Lead Edge Timing Adjustment (Lead Edge Deletion)
Adjust for proper lead edge deletion for copies from the glass.
5. Centering Adjustment (Front-to-Rear Zoning)
Inspect Centering adjustments for each individual tray including the bypass tray, ADU, platen, and the
RADF. Pressing the "next" icon will allow selection of the specific device to be inspected and/or
adjusted.
6. Image Quality Adjustment
RADF Scan Density adjustment using the White Chart (p/n 120A97120).
FINAL PREPARATION
1. Run 25 copies out of each paper tray including the bypass tray.
2. Make 50 two-sided copies to use as originals; run two sets (2:2) and (Double Staple).
3. Fill out History sheet for machine (use a meter reading of 1).
4. Print out the Jam Log sheet for machine.
5. Retain a copy of the History sheet, Jam Log sheet, Potential test chart, and this checklist and turn
in to the Group Leader or Field Manager.
69 November 2002
7033
6. Place the History sheet and the Jam Log sheet in a packing slip holder on the back cover of the
machine, or in the Users Guide holder.
DESCRIPTIO J34-2 (jam position 10) when duplexing. SOLUTION 83198
SOLUTION CAUSE: A worn actuator on the paper exit sensor (PS1). USAGE 1
SOLUTION: Replace the fixing exit actuator (p/n 55GA53360).
DESCRIPTIO ISW Trns utility specifications. SOLUTION 83387
SOLUTION [[ISW Trns utility specifications.| IMAGE v:\bitmaps\ISW006.bmp SCROLL]] USAGE 0
DESCRIPTIO ISW Tool specifications. SOLUTION 83393
SOLUTION [[ISW Tool specifications.| IMAGE v:\bitmaps\ISW007.bmp SCROLL]] USAGE 0
DESCRIPTIO Light band on the front edge of copies and internal test patterns running lead-to-trail SOLUTION 83948
approximately 1-inch wide.
SOLUTION CAUSE: The fourth mirror (p/n 55GA65080), which is located above the drum and reflects the USAGE 1
emitted laser light from the write unit onto the drum surface, is dirty.
SOLUTION: To clean the fourth mirror, perform the following:

2. Remove the drum unit.
3. Inspect the fourth mirror surface for any signs of dusting or fogging. Thoroughly clean the mirror
surface with glass cleaner and a soft cloth or cotton pad.
4. Reinstall the drum unit.
DESCRIPTIO Cannot enter all 256 ECM passwords. SOLUTION 83999
SOLUTION CAUSE: The User's Reference Guide indicates the ECM stores up to 256 passwords. The memory area USAGE 2
allotted is for all ECM passwords. Depending on the amount of data entered, the total memory area is
reduced (similar to scanning documents into memory). When memory is full, the remaining passwords
cannot be entered.
SOLUTION: Edit the programmed passwords (shorten the names to free up memory).
DESCRIPTIO Auto layout and document feeder compatibility. SOLUTION 84375
SOLUTION The RADF cannot be used with auto layout. For proper image placement, the original must be at the USAGE 3
rear left corner on the platen glass.
DESCRIPTIO While upgrading FlashROMs using the ISW Trns utility, the PC (laptop) lost power during SOLUTION 84423
file download. The 7040 LCD is blank and the 25 mode cannot be accessed to restart the
SOLUTION To restart the flash of the 7040 system ROMs, perform the following: USAGE 0
1. Power OFF the main switch (SW1 on the left rear of the 7040) for at least 5 seconds.
2. Power ON the 7040. The DATA LED should be illuminated solid green.
3. Restart flash from PC. The DATA LED should flash green.
4. PC will indicate when flash is complete.
70 November 2002
7033
DESCRIPTIO F55-1 at power up. SOLUTION 84435
SOLUTION CAUSE: DCPS1 failed. USAGE 1
SOLUTION: Check for 24V DC at CN381-5 and CN381-6. Also check for 28V DC at DCPS1
CN380-1. If there is no 24V DC or 28V DC present, replace DCPS1 (p/n 55GA84510).
DESCRIPTIO Teflon coating is wearing off the edges of the upper fuser roller at the paper edge contact SOLUTION 84566
point. The problem appears at approximately 70,000 to 80,000 copies.
This issue has been brought to the attention of the Engineering Department. Replace the upper fuser
roller (p/n 55GA53030) as necessary.
Notes:
a. Send failed samples, as well as a management list and completed FTR form to:

D709 Technical Support
500 Day Hill Rd.
Windsor CT 06095
b. If you have equipment experiencing these symptoms, please submit a new problem through expert
web including serial number and meter reading. These submissions will allow proper tracking of field
impact.
DESCRIPTIO Developer leaking from G-seals. SOLUTION 84828
The developer leakage is occurring between approximately 200,000 and 400,000 copies. Replacement
of the developing unit is required. If you are experiencing this issue please send failed developing units
with a management list printout to:
Dept D709, Technical Support
500 Day Hill Rd.
Windsor CT, 06095
Expert Web* including serial number and meter reading. These submissions will allow proper tracking
of field impact.
DESCRIPTIO How to display the actual magnification programmed for each of the preset magnification SOLUTION 85203
selections when using the direct screen mode.
SOLUTION When using the direct screen mode, the display is limited to "Preset". To view the actual USAGE 2
magnification, select the preset or access the Key Operator Mode, select PRESET then select
MAGNIFICATION. The screen will then display the programmed magnifications. To program the
machine to default into the Full Auto Screen mode which does display the preset magnification ratios,
access the 25 mode, dipswitch 11-5, and set to OFF (0).
Note: The machine is functioning in accordance with the engineering specifications. If a change is
required to these specifications, please contact your DSM.
71 November 2002
7033
DESCRIPTIO FS105, staple mode is automatically cancelled after a copy job is completed, the copier SOLUTION 85350
returns to sort mode.
SOLUTION CAUSE: Staple mode reset has been enabled in the Key Operator Mode, which results in the copier USAGE 1
canceling the staple function after the completion of one (1) copy job.
SOLUTION: To disable staple mode reset, perform the following:

2. Access the Key Operator Mode (power the copier ON, while pressing the HELP key).
3. Touch the down-arrow located at the bottom left of the touchscreen.
4. Touch [13. Memory SW] on the touchscreen.
5. Touch the down-arrow located at the bottom left of the touchscreen.
6. Touch the down-arrow located at the right of the touchscreen six (6) times until STAPLE MODE
RESET is highlighted.
7. Touch [EDIT] until the setting displayed is OFF.
DESCRIPTIO Copies are completely covered with dashes from lead-to-trail. Internal test prints and SOLUTION 85706
printer-generated pages are OK.
SOLUTION CAUSE: Optics mirrors are misaligned or the CCD unit is obstructed. USAGE 1
SOLUTION: To check the mirror alignment and CCD, perform the following:
1. Inspect mirror alignment by checking for loose mounting springs on the back of the mirrors. 2.
Check the CCD housing shroud for obstructions.
3. Access the 47 multimode (power the copier ON while holding the 4 and 7 keys), input 097, press
P-01-P. Make note of the Max (maximum) and Min (minimum) values. These values should be Max =
240 to 1 and Min = 124 to 1.
DESCRIPTIO How to eliminate the Delete and Advance buttons from the job menu on the operation SOLUTION 85811
panel.
SOLUTION To eliminate the Delete and Advance buttons from the job menu on the operation panel, perform the USAGE 1
following:
3. Scroll to software dipswitch 4-4 and set the data value to 1.
DESCRIPTIO DF311, intermittent J62-0, J62-2, J62-4, J63-1, or J63-6 during operation. SOLUTION 85896
SOLUTION CAUSE: Black grease-like material found on original pick-up clutch plate (p/n120A82010). Although USAGE 1
the clutch is of the non-serviceable type, it is possible to open the clutch and clean the clutch plate
surfaces.
SOLUTION: Remove the gold-colored retaining rings at either end of the clutch. Disassemble and
clean the clutch faces. When reassembling the clutch, be sure not to put the retaining rings on
excessively tight as this may cause improper clutch operation.
DESCRIPTIO The key counter is not incrementing as copies are made. SOLUTION 86001
SOLUTION CAUSE: The PRDB has failed, resulting in no 24V DC to the key counter. USAGE 1
SOLUTION: To check the PRDB, perform the following:

2. Using a voltmeter (200V DC range), check the key counter supply voltage at CN35-1 on the PRDB.
A reading of 24V DC should be observed.
3. If 24V DC is not observed at CN35-1 on the PRDB, check the voltage on each leg of IP2 located to
the left of CN151 on the PRDB. A reading of 24V DC should be present on each leg of IP2.
4. If 24V DC is present on only one leg of IP2, the PRDB (p/n 55HA-9060) has failed and should be
replaced.
72 November 2002
7033
DESCRIPTIO DF311, how to adjust front-to-rear zoning (centering) when feeding from the RADF. SOLUTION 86131
SOLUTION To adjust front-to-rear registration for the RADF, perform the following: USAGE 0
2. Select [2: Timing adj.].
3. Select [5: Centering adj.].
4. Use the NEXT and BACK keys to select (RADF front side).
6. Press the COPY key.
7. Make a copy using the RADF 1:1 mode and confirm accuracy.
8. Use the NEXT and BACK keys to select (RADF back side).
10. Press the COPY key.
11. Make a copy using the RADF 2:1 mode and confirm accuracy.
Note: All mainbody centering adjustments must be completed prior to adjusting the RADF.
DESCRIPTIO How to disable (isolate) a paper tray. SOLUTION 86242
SOLUTION To disable (isolate) a paper tray, perform the following: USAGE 1

2. Press [1. Software SW].
3. Select software dipswitches 18-1 to 18-77 using the up/down arrow keys. Input the desired data
value (0 = OFF; 1 = ON) for the following tray selections:
Dipswitch 18, Bit: 1 - Tray 2
2 - Not used
3 - Not used
4 - Tray 3, DB upper
5 - Tray 4, DB middle
6 - Tray 5, DB lower
7 - DB
Note: OFF = The tray is selected and selectable. ON = The tray will not be available.
DESCRIPTIO Can a coin-op device be connected? SOLUTION 86503
SOLUTION A coin-op device can be connected to the key counter connector. The coin-op vender should have the USAGE 1
compatible connector. Konica does not independently test coin-op devices, however if one is sent to
Konica it can be tested.
DESCRIPTIO The paper exit cover/upper (p/n 55GA48010) does not have the mounting shaft for the idler SOLUTION 86511
gear/front (p/n 55GA77290).
SOLUTION CAUSE: The upper paper exit cover has been modified and additional parts are required to complete USAGE 1
the installation process. The modified upper paper exit cover (p/n 55GA48013) is shipped when
ordering the upper paper exit cover (p/n 55GA48010).
SOLUTION: When the upper paper exit cover is replaced, the following additional parts are required:
PART NUMBER ITEM
55GA-4650 Panel/A assembly
00Z253081 Washer based B-tight screw (qty.6)
55GA-4640 Panel/B assembly
DESCRIPTIO Copy quantity being limited to a specific amount of copies. SOLUTION 86934
73 November 2002
7033
SOLUTION CAUSE: Incorrect software dipswitch settings limiting the amount of copies. USAGE 1
SOLUTION: To program the copy quantity limit, perform the following:

3. Select [1] Software SW from the 25 screen.
4. Touch the leftmost UP arrow eight times, until 09 is displayed on the far left of the LCD.
5. Use the matrix below to determine which value inputs at DIPSW9 (bits 0, 1, 2, and 3 should be
entered to select the copy quantity limit desired by the customer):
9-0 to 00 9-1 to 00 9-2 to 00 9-3 to 00: No limit
9-0 to 01 9-1 to 00 9-2 to 00 9-3 to 00: Copy limit = 1
6. Touch the ON/OFF selection to input the desired setting of 00, or 01 for bit location 00.
7. Touch the up arrow which is 2nd from the left side of the LCD once, until 01 is displayed to the
right of 09.
8. Repeat the procedure in steps 6 and 7 for dipswitches 9-1, 9-2, 9-3.
DESCRIPTIO The upper paper exit cover (p/n 55GA48010) does not have the mounting shaft for the idler SOLUTION 87085
gear/front [Z=32] (p/n 55GA77290).
SOLUTION CAUSE: The upper paper exit cover has been modified and additional parts are required to complete USAGE 1
the installation process. The modified upper paper exit cover (p/n 55GA48013) is shipped when
ordering the upper paper exit cover (p/n 55GA48010).
SOLUTION: When the upper paper exit cover is replaced, the following additional parts are required:
Panel/B assembly (p/n 55GA-4640) (Qty. 1)
Washer based B-tight screw (p/n 00Z253081) (Qty. 6)
Panel/A assembly (p/n 55GA-4650) (Qty. 1)
DESCRIPTIO FS105, STAPLER FAILURE message at power up. SOLUTION 87214
SOLUTION CAUSE: MS804 has failed. MS804 supplies 24V DC from CN703-3 to CN703-1 on the finisher CB. USAGE 2
SOLUTION: Replace MS804 (p/n 12QR86010).
DESCRIPTIO NT Workstation. Cant print from Excel 97. The PostScript and PCL drivers do not appear in SOLUTION 87563
the printer window pull down from with the application.
SOLUTION CAUSE: Microsoft Excel 97, NT4 Workstation limitation due to the length of the printer name USAGE 0
SOLUTION: Shorten the length of the printer name to 8 charactors, save, then reopen Excel 97. The
print driver will now be displayed.
DESCRIPTIO Toner spew from the toner supply area. SOLUTION 87646
SOLUTION CAUSE: Toner supply motor (M10) is adding toner for every copy cycle due to a failed toner level USAGE 1
detecting sensor (TLD).
SOLUTION: Replace the toner level detecting sensor (p/n 40AA88030).
DESCRIPTIO Noise or paper jamming when feeding from cassette. SOLUTION 87654
74 November 2002
7033
SOLUTION CAUSE: The solenoid mounting plate may have a crack in the fold which allows the plate to flex. USAGE 2
This flex can allow the improper alignment of the paper feed input gear when torque is applied to it.
SOLUTION: Replace the solenoid mounting plate (p/n 55GA40400) and rocking gear C (p/n
55GA77710). Inspect the paper feed input gear for possible damage and replace as necessary (p/n
40AA77381).
Note: The new style of paper feed unit was instituted in serial numbers above 55QE04476. Please
send in cracked solenoid mounting plates with serial number and meter count to:
D709
550 Marshall Phelps Road
Windsor, CT 06095
DESCRIPTIO How to enable folded original mode. SOLUTION 87802
SOLUTION To enable folded original mode, perform the following: USAGE 1

3. Select software dipswitch 2, bit 4, and set to 1.
DESCRIPTIO J50-1or J50-3 when scanning originals from the glass and sorting without a finisher SOLUTION 88020
installed.
J50-1 and J50-3 are not an identified jam code for this product. Please fax a management list printout
to 1-860-902-7601. Indicate this ticket number on the fax, or attach a copy of the history of this call
with the management list.
NSSG Web Support including serial number and meter reading. These submissions will allow proper
tracking of field impact.
DESCRIPTIO Black copies. SOLUTION 88269
SOLUTION CAUSE: No output from HV(1) or a failed charge corona. USAGE 0
SOLUTION: At HV(1) ensure that there is 24V DC at CN47-1 and GND at CN47-2. The HV(1)
control signal , CN47-3 (red wire) should change from 15V DC to 0 using 47 mode, output code 02.
The HV(1) output can be checked using the following grid voltage adjustment:
1. Connect the voltmeter between the contact located in the hole to the right of the green charge
cleaning knob and frame ground. Set the meter to 1000V DC.
2. Cheat the front door interlock.
3. Record the grid voltage value stamped on the drum flange.
4. Access the 36 mode (press 3 and 6 and power ON).
5. Press [1: HV adjustment].
6. Press NEXT or BACK until [ HV adj. (Grid voltage] appears.
7. Press the Start Print key.
8. Set the input value (0 to 255) to achieve the grid voltage value.
9. Power the copier OFF/ON.
Note: Try another charge corona (p/n 55GA-2500) before replacing HV(1) (p/n 55GA84010).
DESCRIPTIO Unable to use the scanning feature. SOLUTION 88655
75 November 2002
7033
SOLUTION CAUSE: An incorrect configuration can prevent the 7033 from having the scanning option. USAGE 0
SOLUTION: The following is the minimum configuration for the scanning feature to function:
1. IP411 (PCUA 950401) installed.
2. HD104 (PCUA 950421) installed.
3. System software 4.1.13.
Note: To identify the system software version, print a system configuration page. If any code lower
than 4.1.13 is identified, scanning is not available. Upgrading system software is not yet possible in the
field. Contact the hotline and request transfer to SISC to identify procedure to upgrade the system
software on the HD104.
4. The 7033 MUST be at firmware level 42 (system) and level 25 (image). Firmware can be
downloaded from the Konica digital [[FTP site| FILE V:\text\CBC009.txt NEW NoWordWrap]]. Refer
to the [[FTP site index| FILE V:\text\CBC010.txt NEW NoWordWrap]] for additional information.
Note: A finisher is not required for printing or scanning with the IP411.
5. The KN302 network interface card (PCUA 950400) must be installed.
6. The controller must have a minimum of 32MB of RAM (controller is shipped with 32MB installed).
7. Scanned documents can be retrieved via a FTP client or Microsoft* Internet Explorer version 5x.
Note: Document handling procedures or recommendations are not the responsibility of Konica
Business Technologies.
DESCRIPTIO How to test the CCD unit. SOLUTION 88687
SOLUTION To test the CCD unit, perform the following: USAGE 1

1. Access the 47 multimode (power the machine OFF, then, while holding down the 4 and 7 keys,
power the machine ON), output code 97 (check that "097-00" appears on the message display).
2. Press the P button.
3. Press "1" using the numeric keys (check that "097-01" appears on the message display).
4. Press the Start print button. The xenon lamp should light then go OFF under the scale plate.
5. The display should change from IN:0000 OUT:----, to MAX: 242 MIN: 127 (example from
working lab machine).
6. To end this operation, press the Stop/Clear button.
DESCRIPTIO F87 after the completion of a copy job. PRINTER BOARD FAILURE CALL FOR SERVICE SOLUTION 88734
message.
SOLUTION CAUSE: The copier was previously connected to an IP (as a printer), but is now being used as a USAGE 0
standalone copier. However, the engine interface card (EIC) is still installed in the copier.
SOLUTION: Remove the engine interface card (EIC) from the copier. As long as an engine interface
card (EIC) is installed in the copier, it will be looking for an IP unit, and this code will occur.
DESCRIPTIO E87-00 at power up. SOLUTION 88735
SOLUTION CAUSE: Failed EIC. USAGE 0
SOLUTION: Check EIC connections. Replace the EIC (p/n U131-6600) if necessary.
DESCRIPTIO Can the Interrupt feature be utilized during a print job? SOLUTION 88961
SOLUTION The Interrupt feature will not interrupt a print job. Copy jobs can be scanned into memory while the USAGE 0
7033 is processing a print job.
76 November 2002
7033
SOLUTION CAUSE: Image control communication abnormality. When the SW2 (sub power) is switched ON, the USAGE 0
signal from the ICB (image control board) is not sent to the CB (control board) within 10 seconds.
SOLUTION: Reseat all the connectors on the CB, ICB, SCDB (scanner drive board), PRDB (printer
drive board), the NVRAM and EPROMS. If the problem persists, check the ROM version of the ICB in
the 25 mode. To check ROM version, perform the following:
1. Power OFF the copier with SW2 (sub power), leaving SW1 (main power) ON.
2. Access the 25 mode (switch SW2 ON while simultaneously pressing the 2 and 5 keys). The 25 mode
menu screen appears.
3. Press [9. ROM version]. The ROM version display screen will appear.
Note: If ROM version data does not appear (allow approximately 5 to 10 seconds for the ICB ROM
version data to populate on the LCD), replace the ICB (p/n 55PA-9020).
DESCRIPTIO FS105, F77-30 during operation or at power up. SOLUTION 89291

1. Intermittent contact of the wiring to MS801, MS802, MS803, or MS804.
Verify the wiring contact to MS801, MS802, MS803, MS804. Repair any loose connections.
2. A failed stapler safety switch (MS804) or open wiring to the switch.

To check MS804 (p/n 12QR86010), perform the following:
a. With CN703 disconnected from the finisher CB, and MS804 actuated, check the continuity from
CN703-1 to CN703-3.
b. If there is no continuity, check the continuity from CN703-1 and CN703-3 to the switch. Check
the continuity of the switch.
c. The switch may check, but still fail under load. Ensure that there is 24V DC at CN701-1 and
CN701-3 with the switch actuated.
DESCRIPTIO The Weekly timer is not working correctly. SOLUTION 90097
CAUSE: Firmware bug.

The Weekly timer calendar, for the Month of August, is incorrect. The calendar is programmed with
August starting on a Monday instead of Tuesday. This incorrectly shifted calendar affects the on/off
setting for the days of the week.
SOLUTION: A temporary solution is to either disable the Weekly timer or reset the Weekly Timer
programming as follows:
Re-program Monday through Friday to Sunday through Thursday, Saturday and Sunday to Friday and
Saturday.
Notes:
1. Only the Month of August is affected. The days of the week will have to be re-programmed correctly
next month (September).
2. This problem has been confirmed with NSSG's lab machine with the latest firmware installed.
2. If you have equipment experiencing these symptoms, please submit a new problem through Expert
Web* including serial number and meter reading. These submissions will allow proper tracking of field
impact.
DESCRIPTIO F51-4 at power up or at the start of the copy process. SOLUTION 90865
SOLUTION CAUSE: The developing unit is binding or the developer drive motor (M3) has failed. USAGE 0
SOLUTION: Inspect the developing unit for binding and replace if necessary (p/n 55GA-3000). If the
developing unit is not bound, M3 has most likely failed. Prior to replacing M3, verity DC voltages to
the motor at the following points:
1. DCPS1 CN381- 5 should read 24V DC.
2. Printer DB CN32- A1 should read 5V DC.
Upon verifying the voltages, if required, replace M3 (p/n 55GA80030).
Note: If it appears that there is a bind in the developer drive system caused by dirty or worn shaft
holders, clean or replace the shaft holders (p/n 318076010).
77 November 2002
7033
DESCRIPTIO Scantrip utility information. SOLUTION 90948
SOLUTION Konica has developed an FTP download utility called Scantrip. This utility allows downloading of files USAGE 0
from the hard drive to the workstation. Scanning utilities (Scantrip and Scantrip Admin) are now
posted on the [[Konica SEC website| URL http://www.sec.konicabt.com/main.html]].
DESCRIPTIO FAILED TO WRITE TO LPT1 message is indicated on the laptop when trying to flash the unit. SOLUTION 91776
SOLUTION CAUSE: The parallel port setting in the PC CMOS is not set to Standard (Normal) or (Output only). It USAGE 0
may be set to either ECP or EPP, which will cause a corrupt flash process.
SOLUTION: Verify the parallel port setting and make any changes utilizing the CMOS Setup Utility
(refer to the motherboard manual for instructions). Parallel port verification (not a change) is made by
right-clicking on My Computer > click on Properties > click on Device Manager tab > click on the [+]
symbol to open Ports > double-click on Printer Port (LPT1) to view the type of port [Manufacturer:].
Notes:
1. Once the port setting is set to standard mode, re-flash the firmware. For procedures on how to flash
the firmware, refer to 7040/7033 [[Technical Bulletin #7| IMAGE V:\BITMAPS\CBC027.bmp
SCROLL]].
2. If the 7033 will not allow access to 25 mode, perform the following:
DESCRIPTIO Is the ISW Trns utility compatible with Windows* ME, NT or Windows 2000? SOLUTION 95378
SOLUTION The ISWTrns Windows* utility version 3.37e or later is compatible with Windows ME, NT and 2000. USAGE 0
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]].
DESCRIPTIO F52-2 prior to the completion of warm-up. SOLUTION 99245
SOLUTION CAUSE: CN33-B9 (control signal for the conveyance suction fan, FM4), located on the printer driver USAGE 0
board (PRDB), is not properly seated.
SOLUTION: To check the operation of the conveyance suction fan, perform the following:
1. Power the copier OFF (using sub power switch, SW2).
2. Access the 47 multimode (power the copier ON, while pressing the 4 and 7 keys), ouput code 42,
press P-04-P.
3. Using a voltmeter (200V DC range), check the conveyance suction motor drive signal at CN33-B9
on the PRDB, which is the 24V DC power origination point for actuation of the conveyance suction
fan. A reading of 24V DC should be measured when the fan is in the ON mode and 0V DC should be
measured when the fan is in the OFF mode.
4. If 0V DC is measured with the conveyance suction fan in the ON mode, power the copier OFF
(using sub power switch, SW2 and main power switch, SW1).
5. Remove CN33 from the PRDB.
6. Ensure that all the pins for CN33 on the PRDB are straight and properly aligned. Then inspect
CN33 on the wiring harness. Ensure that all the wires are properly attached to the connector.
7. Reseat CN33 on the PRDB.
8. If 24V DC is measured for a second and then it goes to 0V, check the fan connector (CN57).
78 November 2002
7033
DESCRIPTIO Scantrip Admin utility information. SOLUTION 100389
SOLUTION Scantrip Admin is an enterprise-level administration tool for Konica's Scan-to-Disk feature. Groups of USAGE 0
images from multiple scanner/print engines can be retrieved and deleted with Scantrip Admin. The
Scan-to-Disk activity can be checked and the information saved to file for audit purposes. Scantrip
Admin can even be used to perform a back up of the Scan-to-Disk file system.
Konica's Scan-to-Disk technology allows scanning of documents from the print engine's platen glass or
the document feeder directly to file where it is stored in a mailbox on the print engine's internal hard
disk. For details on Konica's Scan-to-Disk technology, please refer to the Konica print engine's
documentation.
Scantrip Admin functions as a general user tool as well as an administration tool. It allows retrieval and
deletion of image files (created with the print engine's Scan-to-Disk feature) from a personal mailbox.
These user-level operations can be performed manually or automatically (with the Auto-Polling
feature).
Note: Scanning utilities (Scantrip and Scantrip Admin) are now posted on the [[Konica SEC website|
URL http://www.sec.konicabt.com/main.html]].
DESCRIPTIO Scanned image orientation is incorrect when opened from Adobe* Photoshop* or Adobe SOLUTION 101659
Acrobat* and printed to the 7033.
79 November 2002
7033
SOLUTION CAUSE: The Konica IP421 TWAIN driver is being used to retrieve the documents from the USAGE 0
IP411/HD104.
SOLUTION: The IP421 TWAIN driver does not support the retrieval of documents from the
IP411/HD104 with the 7033/7040 printer. The IP421 is used with the 7020/7030. Konica has
developed an FTP download utility called Scantrip. This utility allows downloading of files from the
hard drive to the workstation. Once document has been downloaded to the workstation, it should then
open up correctly from Adobe Photoshop or Adobe Acrobat.
Note: Scanning utilities (Scantrip and Scantrip Admin) are now posted on the [[Konica SEC website|
URL http://www.sec.konicabt.com/main.html]].
DOWNLOAD PROCEDURE
1. Extract the [[Scantrip| URL
ftp://kbtdigital:kx15@ftp.konicabt.com/Black_white_products/Network_Scanning/Scantrip1_1.exe]]
file to either a floppy or hard drive folder.
2. Run the set up by double-clicking on the self-extracting file.
3. A [[prerequisites window| IMAGE V:\BITMAPS\ScanTrip1.bmp SCROLL]] opens. Read and apply
the information, then clicl OK.
4. [[Another window opens that allows a folder to be chosen for the unzipped files| IMAGE
V:\BITMAPS\ScanTrip2.bmp SCROLL]]. Choose the desired folder and click the [Unzip] button.
5. The files are unzipped to the selected folder.
6. Open the folder containg the Scantrip files and double-click on SETUP.EXE. The [[setup
preparation window | IMAGE V:\BITMAPS\ScanTrip3.bmp SCROLL]] then opens.
7. When the setup preparation concludes, the [[Welcome window| IMAGE
V:\BITMAPS\ScanTrip4.bmp SCROLL]] opens. Read and click on the [Next >] button.
8. The [[Choose Destination Location| IMAGE V:\BITMAPS\ScanTrip5.bmp SCROLL]] window
opens, allowing a directory choice for the ScanTrip program to reside. The default is the Program Files
directory. Click the [Browse] button to change the selection, and when finished, click on [Next >].
9. The [[Start Copying Files window| IMAGE V:\BITMAPS\ScanTrip6.bmp SCROLL]] opens. Read the
information and click on the [Next >] button.
10. The [[window showing the status of the program loading| IMAGE V:\BITMAPS\ScanTrip9.bmp
SCROLL]] opens.
11. When Scantrip is loaded, the [[Setup Complete window| IMAGE V:\BITMAPS\ScanTrip7.bmp
SCROLL]] opens, allowing Scantrip to launch or not. Click on the [Finish] button when procedure is
complete.
[[SCANTRIP| IMAGE V:\BITMAPS\ScanTrip8.bmp SCROLL]] HELP TOPICS

1. [[Introduction| IMAGE V:\BITMAPS\Intro.bmp SCROLL]]
2. [[A Word About Storage Space| IMAGE V:\BITMAPS\Storage_Space.bmp SCROLL]]
3. Menus and Graphical User Interface
a. [[Menus| IMAGE V:\BITMAPS\Menus.bmp SCROLL]]
b. [[Graphical User Interface| IMAGE V:\BITMAPS\GUI.bmp SCROLL]]
4. Using Scantrip
a. [[Checking Your Mailbox| IMAGE V:\BITMAPS\Check_Mailbox.bmp SCROLL]]
b. [[Retrieving Files From Your Mailbox| IMAGE V:\BITMAPS\Retrieve_Files.bmp SCROLL]]
c. [[Deleting Files From Your Mailbox| IMAGE V:\BITMAPS\Delete_Files.bmp SCROLL]]
d. [[Saving Your Settings| IMAGE V:\BITMAPS\Save_Settings.bmp SCROLL]]
e. [[Restoring Your Previously Saved Settings| IMAGE V:\BITMAPS\Restore_Settings.bmp
SCROLL]]
5. Auto-Polling: Checking Your Mailbox Automatically
a. [[Setting The Polling Interval| IMAGE V:\BITMAPS\Set_Poll.bmp SCROLL]]
b. [[Activating Auto-Polling| IMAGE V:\BITMAPS\Activate_Poll.bmp SCROLL]]
DESCRIPTIO J97-1 while duplexing. SOLUTION 115038
80 November 2002
7033
SOLUTION CAUSE: Poor electrical connection with PS501 (ADU no feed sensor). USAGE 0
SOLUTION: Check and reseat the following connections for PS501:

1. The 3 pin connector on PS501 (Red, Blue and yellow wires).
2. CN152 (ADU drawer connector) male side on the back of the ADU and female side at the rear of the
main body.
3. CN150-A11 on PRDB (printer drive board).
Note: PS501 is the sensor with the actuator and is located to the right of conveyance roller C on the
top of the ADU.
DESCRIPTIO DB608, intermittent J14-00. SOLUTION 115348
SOLUTION CAUSE: The side guides for the LCT (Tray 3) are adjusted too tight and binding 1st paper feed. USAGE 0
SOLUTION: Re-adjust the position of the LCT side guides. With the LCT (Tray 3) full of paper, adjust
each side guide no closer than 1mm from the side of the paper.
DESCRIPTIO DF311, missing image at rear edge when reducing 11x17 invoice paper to 8.5x11R at 65%. SOLUTION 115437
SOLUTION CAUSE: The Folded Original mode is enabled. USAGE 0
SOLUTION: To disable the Folded Original mode, perform the following:

3. Select software dipswitch 2, bit 4, and set to 0.
DESCRIPTIO F51-4 at power up or at the start of copy process. SOLUTION 116547
SOLUTION CAUSE: Dirty or failed MC2 (developing magnet clutch). USAGE 0
SOLUTION: Clean or replace MC2 (p/n 55GA82020).
DESCRIPTIO Light bands/streaks running lead-to-trail. SOLUTION 116823
SOLUTION Light bands/streaks running lead-to-trail. USAGE 0

CAUSE: The Write mirror (p/n 55GA65080) is dirty.
The Write mirror is located in a rectangular slot above the drum carriage. It reflects the emitted laser
light from the write unit onto the drum surface.
SOLUTION: To clean the Write mirror, perform the following:

2. Remove the drum carriage.
3. Thoroughly clean the Write mirror surface with glass cleaner and a soft cloth or cotton pad.
CAUTION: Beware of sharp edges when cleaning the Write mirror.
4. Reinstall the drum carriage.
5. Power the copier ON and test.
Note: This copy quality problem will also occur with internal test patterns.
DESCRIPTIO J92 while duplexing. SOLUTION 120302
SOLUTION CAUSE: A worn ADU registration clutch. USAGE 0
SOLUTION: Replace the registration clutch (p/n 55GA82011).
DESCRIPTIO DF311, J62 when copying 2:2 or 2:1. SOLUTION 120314
81 November 2002
7033
SOLUTION CAUSE: The original feed clutch (CL302) is slipping causing a timing error when the second or USAGE 0
subsequent sheets are feed.
SOLUTION: Replace CL302 (p/n 120A82010).
DESCRIPTIO How to program the default tray when APS is canceled. SOLUTION 120460
SOLUTION To program the default tray when APS is released, perform the following: USAGE 0
2. Access the 25 mode (power the machine ON, while pressing the 2 and 5 keys).
4. Select software switch #8 using the left up/down arrow.
5. Select the bit number of the switch using the middle up/down arrow.
6. Select OFF (0) or ON (1) to program the desired setting.
7. Use the matrix below to input the desired default tray.
8-4 8-5 8-6 MODE
0 0 0 No priority
1 0 0 Main body upper tray
0 1 0 Main body lower tray
1 1 0 DB upper tray
0 0 1 DB lower tray
Note: These dipswitch settings actually set the priority paper tray anytime a mode is selected that
releases APS.
DESCRIPTIO Loud clicking noise while copying. SOLUTION 120652
SOLUTION CAUSE: CN33 on the PRDB (printer driver board) is loose resulting in a loss of drive to M12 (Reversal USAGE 0
paper exit motor).
SOLUTION: Reseat CN33 on the PRDB.

Note: CN33 on the PRDB is a locking CN. Ensure that the top, and the bottom are both properly
seated, and locked down in the CN.
DESCRIPTIO Intermittent, black copies. SOLUTION 122409
SOLUTION CAUSE: Failed ICB (Image Control Board). USAGE 0
SOLUTION: Reseat all the connectors on the ICB. If the problem persists replace the ICB (p/n
55PA-9020).
Note: Internal test patterns work fine.
DESCRIPTIO What is the part number for the PRDB (Printer Driver Board). SOLUTION 122430
SOLUTION To obtain a PRDB order (p/n 55HA-9060). USAGE 0

Note: In the parts manual the PRDB is labeled as the ADU driving board assymble. They are the
same, this is a multifunctional board.
DESCRIPTIO Intermittent F41-1 while copying. SOLUTION 124220
SOLUTION CAUSE: Improper screw installed at the rear side of the platen stopper plate (p/n 55GA12090) which USAGE 0
restricts the proper scanner movement due to its extended length.
SOLUTION: Remove the screw and replace it with the scale plate fixed screw (p/n 190040921).
DESCRIPTIO Part number for the CCD (Charge Coupling Device). SOLUTION 124488
SOLUTION CCD (p/n 55GA-6320) USAGE 0

Note: The CCD also includes the Analog to Digital Conversion Board.
82 November 2002
7033
DESCRIPTIO Unable to set the paper sizes to the correct trays. SOLUTION 124684
SOLUTION CAUSE: The machine memory is corrupt. USAGE 0
SOLUTION: Reinitialize the machine. To reinitialize the machine, perform the following:
1. Access the 47 mode (power the machine ON while holding down the 4 and 7 keys), output code 93.
DESCRIPTIO J16 when copying mixed originals. SOLUTION 124771
SOLUTION CAUSE: The hinges on the lower, right side door are deformed causing the paper detect actuator to USAGE 0
bind.
SOLUTION: Repair or replace the door hinges (p/n 12RQ10110).
DESCRIPTIO Black line on the copies lead to trail. SOLUTION 125246
SOLUTION CAUSE: Toner builds up under the spew prevention seal. USAGE 0
SOLUTION: Clean the toner build up under the spew prevention seal on the developer unit cover.
DESCRIPTIO The 7033 intermittently powers OFF/ON or indicates a code E56-07. SOLUTION 125252
SOLUTION CAUSE: Code E56-7 indicates a communication abnormality between the main CB and the operations USAGE 0
panel.
SOLUTION: Reseat all connectors on the main CB and the operation panel. Replace the main CB (p/n
55GA-9300) if the problem persists.
DESCRIPTIO Can NCR PAPER* be used? SOLUTION 125291
SOLUTION Due to the properties of NCR paper, it is not recommended for use with the 7033. USAGE 0
Note: NCR (No Carbon Required) PAPER is paper coated with adhesives, inert fillers,
microencapsulated dyes, coreactants and other materials which will not handle the heat and pressure of
the fusing process.
DESCRIPTIO J30-0 when feeding 5.5x14 paper from the bypass. SOLUTION 125447
SOLUTION CAUSE: Non standard size paper length, resulting in the registration sensor (PS16) remaining actuated USAGE 0
for too long a period of time.
SOLUTION: The multi-sheet bypass tray can be used to stack regular 20lb to 24lb bond paper (up to
100 sheets of 20lb), or it can be used in the single-sheet mode to copy 16lb to 19lb thin stock, 25lb to
32lb thick stock, or transparencies. The bypass is designed to feed the following standard paper sizes:
11x17, 8.5x14, 8.5x11R, 8.5x11, 5.5x8.5R, A4R, or A4.
DESCRIPTIO Operation panel not working. SOLUTION 125759
SOLUTION CAUSE: When selecting the paper size on the touchscreen, the display panel will jump into a different USAGE 0
area of the touchscreen. None of the keypad buttons work, and none of the adjustment modes are
accessible due to a failed operation unit.
SOLUTION: Replace the operation unit (p/n 55HE-7000).

Note: Ensure that none of the keypad buttons are stuck down, pressing against the operation board.
83 November 2002
7033
DESCRIPTIO Does Konica provide support for Equitrac* products? SOLUTION 126091
SOLUTION For technical support information please visit [[http://www.metrics.com/Support/| URL USAGE 0
http://www.metrics.com/Support/]] or contact trained Support Engineers by telephone at
519.885.2458, by fax at 519.746.7931 or via E-mail at support@metrics.com
Note: Technical Support is available Monday through Friday, 8 AM to 6 PM, EST.
DESCRIPTIO J11, J12, J16 indicated depending upon the selected feed tray. SOLUTION 126792
SOLUTION CAUSE: Registration paper feed roller shaft wear due to repetitive motion of the clutch (p/n USAGE 0
55GA82010).
SOLUTION: Replace the registration paper feed roller (p/n 55GA43210).

Note: The roller has been modified and the current part number is 55GA43216.
DESCRIPTIO F51-4, shortly after pressing the START/PRINT key. SOLUTION 126892
SOLUTION CAUSE: The drum coupling shaft is not properly inserted into the drum flange, preventing the drum USAGE 0
from rotating.
SOLUTION: Fully insert the drum coupling shaft so that the lock lever can slide over the E-clip on the
drum coupling shaft. To latch the drum coupling to the drum flange, perform the following:
1. Release the lock lever.
2. Turn the drum coupling shaft in a clockwise direction, until the drum coupling shaft meshes with the
drum shaft and drum flange.
3. Ensure that the drum coupling is fully inserted into the drum flange.
DESCRIPTIO How to enable or disable the protocol trace list (Protocol Auto Print). SOLUTION 126987
SOLUTION To enable or disable the protocol trace list, perform the following: USAGE 0
1. Press the [HELP] key.
2. Press [KEY-OPE MODE] on the touchscreen.
3. Press [2. FAX] on the touchscreen.
4. Enter 9272 for the service mode password.
5. Press [SPECIAL KEY].
6. Press [OK].
7. Press [FUNCTION PARAMETER SETTING].
8. Press [LIST OUTPUT MODE].
9. Press [DOWN ARROW] until 'Protocol auto print' is highlighted.
10. Press [EDIT]] to toggle one of the desired setting: OFF, Always or Only Error.
11. Press [BACK] three times.
12. Press [CANCEL] .
13. Press [BACK].
14. Press [RETURN] to return to standby mode.
DESCRIPTIO Intermittent scrambled image on copies. SOLUTION 127746
SOLUTION CAUSE: Failed charge wire and/or charging control plate. USAGE 0
SOLUTION: Replace charge wire (p/n 55FA25011) and charging control plate (p/n 55GA25070).
DESCRIPTIO FS105, FINISHER TRAY FAILURE message during warm-up. SOLUTION 128311
84 November 2002
7033

1. PS806 (tray lower limit detect sensor) is not being actuated.
Visually inspect PS806 to see if it is being actuated. If PS806 is not being actuated, inspect for any
binding in the paper exit tray. To check the operation of PS806, perform the following:
a. Access the 47 multimode (power the copier ON, while simultaneously holding the 4 and 7 keys),
input code 70, press P-05-P. The touchscreen should indicate ON if PS806 is being actuated.
b. If PS806 is actuated, and the touchscreen indicates OFF, check for 5V DC at CN709-B15 on the
FNCB (finisher control board).
c. If 5V DC is not present at CN709-B15, power the machine OFF and remove CN709.
d. Power the machine ON, and check CN709-B15 for 5V DC.
e. If 5V DC is present, check for any pinched wires going to PS806 and replace as necessary (p/n
12QV85510).
Note: If the finisher is disconnected and a management list is printed, F77-2 will be incremented on the
jam list.
2. PS801 (conveyance drum position detect) is dirty and unable to detect the position of the finisher
conveyance drum.
Thoroughly clean out PS801 of all dust and debris. To verify the operation of PS801, perform the
following:
a. Remove the FS105 rear cover; locate PS801 and the black conveyance drum timing disk, which
are directly above the finisher CB.
b. Access the 47 multimode (power the copier ON while pressing the 4 and 7 keys), input code 70,
press P-00-P.
c. Manually rotate the black conveyance drum timing disk and verify ON/OFF state on LCD screen.
d. When the black conveyance drum timing disk does not block PS801, OFF state will be indicated
on the LCD.
e. When the black conveyance drum timing disk blocks PS801, ON state will be indicated on the
LCD.
Note: A F77-3 code will be registered in data collection when this failure occurs.
DESCRIPTIO Intermittent J13 and/or J14 when duplexing any paper size. SOLUTION 129928
SOLUTION CAUSE: The double feed prevention roller rubber in the paper source tray has flat spots or grooves USAGE 0
worn in it.
SOLUTION: Replace the double feed prevention roller rubber (p/n 540040562).
SPECIAL NOTE: Solution provided by Dan Smith, KBT Atlanta.
DESCRIPTIO Blank copies. SOLUTION 129942
SOLUTION CAUSE: Shorted or damaged toner supply motor 1 (M10). USAGE 0
SOLUTION: Remove toner supply motor 1 (p/n 55HE-3290) and inspect the output worm gear shaft
for wobbling. If the output shaft of the motor wobbles, replace the motor assembly.
SPECIAL NOTE: This solution provided by Jim Wood, KBT Orlando.
DESCRIPTIO When using the Alternate Sort mode and making double sided copies, the image on the last SOLUTION 130094
sheets of paper fed from the bypass tray are offset.
This occurs with 8.5x11 paper in Tray 1, and 8.5x11R paper in the bypass tray when the bypass tray
runs out of paper (during the copy job). This problem is experienced on models 7033 and 7040 with
firmware levels 46Z control/ 26 image. This problem is also experienced with the model 7045 using
the Rotation+Sort mode with firmware level 17 control/ 15 image.
As a temporary solution, fill the bypass tray with enough paper to complete the copy job and use Tray
1 for 8.5x11R paper and the bypass tray for 8.5x11 paper.
Note: If experiencing this problem, please submit a new problem through Konica NSSG Web Support.
This will allow proper tracking of field impact.
85 November 2002
7033
DESCRIPTIO Power consumption, BTU, and noise level data - 7033. SOLUTION 131763
SOLUTION KWH BTU DB USAGE 0

.030 102 N/A - Warm-up
.169 562 <59 - Stand-by
3.086 11310 <71 - Running
Notes:
1. BTU - British Thermal Unit: a measuring scale of thermal output.
2. DB - Decibel: a measuring scale of sound level.
DESCRIPTIO Noise when feeding from the bypass tray. SOLUTION 131769
SOLUTION CAUSE: Dirty or failed bypass manual feed clutch. USAGE 0
SOLUTION: Clean or replace the manual feed clutch (p/n 40AA42270).
SPECIAL NOTE: Solution provided by Dan Smith, KBT Atlanta.
SOLUTION CAUSE: A failed DF311 wiring harness (wiring, IF). USAGE 0
SOLUTION: Replace the DF311 harness (p/n 120A90080).
DESCRIPTIO FS105, stapler cartridge lever (green release) part number. SOLUTION 132691
SOLUTION The stapler cartridge lever (p/n 120H99010). USAGE 0
DESCRIPTIO Excessive noise from the write unit polygon motor. SOLUTION 132858
SOLUTION CAUSE: Polygon motor is operating for 2 minutes after exit of last copy. USAGE 0
SOLUTION: The polygon motor can be shut off after 15 seconds from paper exit. This action should
be taken if customer is complaining about noise. To shut off the polygon motor after 15 seconds from
paper exit, perform the following:
2. Access the 25 mode, (power the copier ON, while pressing the 2 and 5 keys).
4. Scroll to dipswitch 6-4 and set to (0).
5. Scroll to dipswitch 6-5 and set to (0). The machine will now enter polygon motor pre-rotation
selection 15 seconds after the copy has exited the machine.
6. Scroll to dipswitch 6-6 and set to (0).
7. Scroll to dipswitch 6-7 and set to (1). The polygon motor will now stop when the machine enters
the pre-rotation mode.
DESCRIPTIO DB608, J92-0 when making 2:2 or 1:2 copies only. SOLUTION 133576
86 November 2002
7033
SOLUTION CAUSE: A dirty bushing on one of the ADU conveyance rollers, resulting in reduced rotation speed of USAGE 0
the conveyance rollers and no loop formation at the ADU registration rollers.
SOLUTION: To clean the ADU conveyance roller bushings, perform the following:
2. Remove the ADU front cover (p/n 40AA12090).
3. Remove and clean the one (1) bushing on the front of conveyance roller/A (p/n 55HA50250) and
the one (1) bushing on the rear.
4. Remove and clean the two (2) bushings on the front of conveyance roller/B (p/n 55HA50260) and
5. Remove and clean the two (2) bushings on the front of conveyance roller/C (p/n 55HA50870) and
6. Replace any worn bushings (p/n 090075530) as necessary.
DESCRIPTIO How to reset an individual part count. SOLUTION 133882
SOLUTION To reset an individual part count, perform the following: USAGE 0

1. Access the 25 mode (power the copier OFF/ON, while simultaneously holding the 2 and the 5 keys).
2. Select [5. Parts counter].
3. Select [1. Count of parts (fixed)].
4. Using the up arrow located on the touchscreen scroll to the (fixed) part to be reset.
5. Press [Count Reset].
6. Press [YES].
7. Perform steps 4-6 until all required counts are reset.
8. Press [RETURN].
9. Power the copier OFF/ON.
DESCRIPTIO DF311, jam position 13 when feeding two-sided originals. SOLUTION 134534
SOLUTION CAUSE: Roller shaft (p/n 12OA45080) is not properly seated into the front side holder of the upper USAGE 0
guide (p/n 12OA10070).
SOLUTION: Reseat the roller shaft into the front side holder of the upper guide.
DESCRIPTIO DEV TANK DISSCONNECTED message wont clear. SOLUTION 1000039
SOLUTION Replace the TDS (Toner Density Sensor) USAGE 1
DESCRIPTIO Is it possible to seperate offest copy jobs SOLUTION 1000148
SOLUTION Instruct the customer to alternate between A4 and A4R. USAGE 1
DESCRIPTIO Can 7040 toner be used in the 7033. SOLUTION 1000154
SOLUTION The toner is compatable but the cartridge does not fit. USAGE 1
DESCRIPTIO Can 2 in 1 copying be done with the Fiery print driver? SOLUTION 1000188
SOLUTION Yes, using PostScript. USAGE 1
87 November 2002
7033
DESCRIPTIO Code F87 SOLUTION 1000302
SOLUTION CAUSE: Incorrect EPROM levels. USAGE 2
RESOLUTION: Update the flash ROM and install the latest EPROM's in the finisher and ADF.
DESCRIPTIO E46-8 is displayed intermittently. SOLUTION 1000316
SOLUTION CAUSE: Index sensor in the write unit is misaligned. USAGE 1
SOLUTION: There is no adjustment for the index reference sensor. Replace the write unit.
DESCRIPTIO Erratic operation when using non-image area erase. SOLUTION 1000346
SOLUTION CAUSE: There is interference from a light source above the copier. USAGE 1
SOLUTION: Lower the document feeder or reposition the copier away from the light source.
DESCRIPTIO DF311, the double feed prevention pad dislodges when a jammed original is removed. SOLUTION 1000471
SOLUTION CAUSE: Improper jam removal method. The double feed prevention pad must be repositioned by a USAGE 1
trained technician when the problem occurs. SOLUTION: Install the modified lower guide (p/n
120A10111). This guide plate helps to keep the double feed pad from becoming dislodged. Document
feeders starting with s/n 120B13184 have been modified. Additionally, instruct the operator concerning
proper jam removal when paper jams in the RADF feed area: Open the RADF cover and release the
green lever located inside of the front side plate. This action releases the tension of the feed roller to
double feed pad, and allows the paper jam to be removed without dislodging the double feed prevention
pad.
DESCRIPTIO Error when upgrading the system flash rom. SOLUTION 1000506
SOLUTION CUAUSE: LPT1 was set as an ECP printer port. USAGE 1
SOLUTION: Change LPT1 from ECP to a standard printer port in the PC/Laptop BIOS settings.
DESCRIPTIO The toner is lumpy & the bottle rattles when shaken. SOLUTION 1000518
SOLUTION Contact Tech Support to arrange replacement of the toner. USAGE 1

The batch No's must be supplied.
DESCRIPTIO Background on copies after relocating the copier. SOLUTION 1000585
SOLUTION CAUSE: Developer had been stired up while being moved. USAGE 1
SOLUTION: Run off 100 copies in the 36 mode (No Paper), then retest.
DESCRIPTIO Machine left the workshop running normally; when at the customer's office machine was SOLUTION 1000609
calling E56-1 as soon it was turned on. 47and 36 modes did not work. 25 mode worked but
SOLUTION CAUSE: Poor connection between the main control board and the image control board. Even though USAGE 1
both boards are secured down with screws the connection plug between the boards was visibly crooked.
SOLUTION: Re-seat the main board.
88 November 2002
7033
DESCRIPTIO Image rubs off after long copy run and long warm up period. SOLUTION 1000617
SOLUTION Incompatable fixing heat lamp combination. USAGE 1

The fixing heater lamps have been modified and it is recommended to replace fixing heater/1" and
"fixing heater/2" with the new type at same time.
"fixing heater/1":1030W P/N 55HF83021 is now 950W P/N 55HF83022,
"fixing heater/2":310W P/N 55HF83031 is now 450W P/N 55HF8303
The leads have also changed from being blue front and rear to white at the front and blue at rear.
(Please Note]
(1) The combination of (Current) "fixing heater/1"(1030W) and (new) "fixing heater/2"(450W) can
be used without any problem.
(2) The combination of (New) "fixing heater/1" (950W) and (Current) "fixing heater/2"(310W) may
cause following malfunction.
a. Under fixing on continuous copy.
b. Prolonged warm-up time.
Machines after S/N 55QN01427 (Australian market) are modified at production.
DESCRIPTIO Bypass is stream feeding. SOLUTION 1000624
SOLUTION CAUSE: Failed pressure gear. USAGE 1
SOLUTION: Replaced the Pressure Gear p/n 40AA -4272 & adjusted the actuator arm.
DESCRIPTIO Part number for ADF reflector plate. SOLUTION 1000636
SOLUTION The p/n is 120A 4517 0. USAGE 1
DESCRIPTIO APS not working through the DF311 SOLUTION 1000641
SOLUTION Reset the machine 47-93 USAGE 1
DESCRIPTIO Code J20-4 displayed while copying. SOLUTION 1000655
SOLUTION CAUSE: M/C is fitted with a key counter which had been removed during the copy process. USAGE 1
SOLUTION: Setting 25 mode SW 1-0 to a "0" will force the m/c to ignore the removal of the key
counter and stop after the copy is complete.
DESCRIPTIO Permanent number 9 jam or J32 displayed. SOLUTION 1000673
SOLUTION CAUSE: The spring on the exit sensor actuator is broken. USAGE 1
SOLUTIION: Replace actuator spring P/N 55GA53480
DESCRIPTIO DF311, blur or jitter on copies in the front-to-rear direction, 42mm SOLUTION 1000686
from the trail edge.
89 November 2002
7033
SOLUTION CAUSE: Incorrect RADF position or height adjustment. USAGE 2
SOLUTION: To adjust the document feeder height, perform the following:

Note: Disconnect RADF connector and turn off both power switches on the
main body.
1. Loosen two set screws on the stopper bracket on the main body and
the set screw on the DF311 stopper plate.
2. Remove the read cover.
3. Place two RADF adjustment jigs stopper plate mounting hole.
4. Lower RADF so the guide hole matches the adjustment jigs.
5. Slowly lift the RADF and then tighten stopper bracket set screws.
6. Perform steps 3 though 5 until stopper contacts the scanning glass.
The RADF position and height adjustments are outlined in the

DF311 service manual pages 6 and 7.
Note to Expert Web users: This hyperlink is provided for internal use
only. From our home page (www.konicabt.com), click on Secured Access to
download the service manual.
DESCRIPTIO LPT1 timing out when sending the patch file, after upgrading to Ver.1.1. SOLUTION 1000717
SOLUTION CAUSE: Printer setup was missed in the Initial Setup. USAGE 1
SOLUTION: Return to Setup, go into Printers, press CANCEL then OK to save changes. Allow the
system to proceed to Idle, now retry sending to LPT1.
DESCRIPTIO Can not select more than 50 copies. SOLUTION 1000718
SOLUTION SOLUTION: Change Soft Switch 9 Bit 3 from 1 to 0 in the 25 mode. USAGE 1
DESCRIPTIO Toner rubbing off copy on a run when using card stock. SOLUTION 1000765
SOLUTION CAUSE: Locally made fixing roller was fitted to m/c. USAGE 1
SOLUTION: Fit a genuine KONICA fixing roller P/N 55GA53031.
DESCRIPTIO White lines (void areas) from lead-to-trail when using A3 from any tray but only when SOLUTION 1000770
duplexing.
SOLUTION CAUSE: Fuser exit guide ia warped from heat creating creases in the paper after the first side is fused. USAGE 1
SOLUTION: Replace the fuser exit guide.
DESCRIPTIO Machine is fitted with a 3rd party copy monitor. When sending a print job and machine is SOLUTION 1000789
being used as a copier the print job counts on the monitor unit.
SOLUTION CAUSE: Limitations on machine software. USAGE 2
SOLUTION: Install latest ROM versions & modification from board repair.
DESCRIPTIO Can not print B6R from the bypass using MS word. After setting up the driver, paper is SOLUTION 1000793
still being taken from draw 2.
SOLUTION CAUSE: The applications PAGE SETUP is overriding the driver settings. USAGE 1
SOLUTION: Change the PAGE SETUP to suite the required job. For the above situation set the
PAPER SIZE to B6R & the PAPER SOURCE to BYPASS.
90 November 2002
7033
DESCRIPTIO Draw base (DB608) not recognised by the main body. SOLUTION 1000796
SOLUTION CAUSE: Failed PFCB (Paper Feed Control Board). USAGE 1
SOLUTION: Replaced PFCB P/N 12FQ -9010.
DESCRIPTIO Code E89-02 intermitent SOLUTION 1000820
SOLUTION PROBLEM: Finisher control board faulty. USAGE 2
SOLUTION: Replace the finisher control board P/N 120H-9013.
DESCRIPTIO fiery X2E will not boot up SOLUTION 1000857
SOLUTION CAUSE: A file has become corrupted or the hard drive has errors on it. USAGE 1
SOLUTION: Perform a full format and verify and reload software from a lap top.
DESCRIPTIO Fault code F51-6 at power up. SOLUTION 1000979
SOLUTION CAUSE: Poor connection to Main Control Board. USAGE 1
SOLUTION: Remove & refit all connectors to the main board.
DESCRIPTIO All copies are being crinkled (no finisher fitted). SOLUTION 1000987
SOLUTION CAUSE: Mylar Guide in inverter section is bent. USAGE 1
SOLUTION: Straighten or replace damaged mylars
DESCRIPTIO F41-1 at during copier operation. SOLUTION 1000988
SOLUTION CAUSE: Faulty RADF Board. USAGE 1
SOLUTION: Replace RADF Board P/N 120A -901 0.
DESCRIPTIO Jam Code J20-4. SOLUTION 1000991
SOLUTION CAUSE: The key counter (or similar) is removed while copying. USAGE 1
SOLUTION: Advise customer. Also DipSwitch 1 Bit 0 (effect when key counter is removed) can be
changed from a 1 to a 0, this prevents the machine from generating a jam.
DESCRIPTIO Settings on the LH Side of the LCD are changing while the machine is sitting idle. SOLUTION 1000997
SOLUTION CAUSE: Faulty door switch. USAGE 1
SOLUTION: Replace door switch P/N 40AA 8501 0.
DESCRIPTIO All A4 copies have a blank area at the rear of approx 10cm running from lead to trailing SOLUTION 1000998
edge in the direction of travel.
SOLUTION CAUSE: Light Volume AUX Mirror bent. USAGE 1
SOLUTION: Replace Light Volume AUX Mirror P/N 55GA 6109 0.
91 November 2002
7033
DESCRIPTIO Draws 2 & 3 not registering. SOLUTION 1001008
SOLUTION CAUSE: Draw base is disconnected. USAGE 1
SOLUTION: Switch off the copier & connect the draw base cable.
DESCRIPTIO Service code F28-1 SOLUTION 1001095
SOLUTION CAUSE: The charge control spring is shorting to the casing of the Drum USAGE 1
SOLUTION: Adjust the spring away from the Drum surface.
DESCRIPTIO DATA ERROR light comes on after copying from the RADF (usually multiple copies) on SOLUTION 1001100
either 1:1 or 2:1 is completed. To clear message you have to cycle the power. No jam code
SOLUTION CAUSE: The spring on the actuator of original detector sensor has been dislodged. This mean that the USAGE 1
actuator is returning to it home position too slowly.
SOLUTION: Reposition the actuator spring to it original position.
DESCRIPTIO Rattling noise and jamming in the reversal and paper exit unit. SOLUTION 1001102
SOLUTION CAUSE: The screw for the idler shaft of the reverse gear has come loose. USAGE 1
SOLUTION: Tighten the screw.
DESCRIPTIO ISWtrns stopping before completing ROM ########################################

SOLUTION
SOLUTION CAUSE: LPT1 priniter port is set to ECP mode the ISWtrns utility requires the LPT1 port to be set to USAGE 1
output only,standard or bi-directional
SOLUTION: Change the mode of the LPT1 printer port in the computers BIOS
DESCRIPTIO DISK FULL error after sending & printing one page. ########################################
SOLUTION
SOLUTION CAUSE: Interference from noisy Write Unit. USAGE 1
SOLUTION: Replace the Write Unit.
DESCRIPTIO Stretched image on copies but the overall dimensions of the page are correct. ########################################
SOLUTION
SOLUTION CAUSE: The developer unit was too close to the drum. USAGE 2
SOLUTION: Adjust the spacing of the dev unit to increase the DSD.
DESCRIPTIO How to insert a blank page after the last page & before a blank cover? ########################################
SOLUTION
SOLUTION SOLUTION: USAGE 1

This combination is not available.
A workaround may be to add a blank sheet after the last original then run the job as a copy insert
instead of a blank insert (remembering that any marks on the blank original will be copied onto the
insert page).
92 November 2002
7033
DESCRIPTIO Black lines appear on the copies after 5 to 10 copies have been made. ########################################
SOLUTION
SOLUTION The developing unit has failed USAGE 1
DESCRIPTIO Intermittent J34-4 during operation with no finisher (FS105) installed, ########################################
SOLUTION
problem may get worse as paper is stacked on the exit tray. This is because the weight of the paper pulls
on the exit door, causing the lever plate and the sensor shaft to come in contact.
SOLUTION: Increase the spring tension of the small conveyance rollers in the downward conveyance
unit. the roller s are located on the side door just above the ADU entrance guide.
DESCRIPTIO Distortion in the direction of travel after approx 70 pages of a long run. ########################################
SOLUTION
SOLUTION CAUSE: Contaminated Charge Corona & Grid. USAGE 1
SOLUTION: Cleaned Charge Corona & replaced Charge Grid.
DESCRIPTIO F28-2 shortly after pressing the START/PRINT key. ########################################

SOLUTION
SOLUTION CAUSE: HV(2) is not properly grounded, or has failed. USAGE 1
SOLUTION: Tighten the ground screw, located in the lower left corner, on HV(2). Replace the high
voltage unit (p/n 55GA84020) if necessary.
DESCRIPTIO F28-3 (abnormal separation output) and the copies are light. ########################################
SOLUTION
SOLUTION CAUSE: HV2 has failed. USAGE 1
SOLUTION: Replace HV2 (p/n 55GA84020).

Note: The image on the drum was inspected and appeared to have good density.
DESCRIPTIO Can the 7033 be fitted with a FS-109? ########################################

SOLUTION
SOLUTION No, a FS-105 is required for use with a 7033/70040, the FS-109 can only be fitted to a 7045. USAGE 1
DESCRIPTIO Code J34-4 without finisher installed ########################################

SOLUTION
problem may get worse as paper is stacked on the exit tray. This is because the weight of the paper pulls
on the exit door, causing the lever plate and the sensor shaft to come in contact.
SOLUTION: Slightly reposition the entrance guide material (p/n 55GA48170) so that the tension of the
exit door is not excessive.
DESCRIPTIO Where does the Mylar attached to the Slit Glass locate? ########################################
SOLUTION
SOLUTION SOLUTION USAGE 1

1.The wider part of the mylar is on the right of the slit glass
2. The Mylar locates on the topside between the main body & the cover and between the Scale plate &
the top side of the White Reference plate.
93 November 2002
7033
DESCRIPTIO The bypass displays as SPECIAL when any size paper is loaded. ########################################
SOLUTION
SOLUTION SOLUTION: Set Dip Switch 3 Bit 5 to 0, this will remove full platen scan for the bypass & return USAGE 1
normal functionality to the Bypass for use as a universal paper tray.
DESCRIPTIO Code F51-2 speed abnormality in M1 main motor. ########################################

SOLUTION

1. Developer has leaked from the spewing PV felt (p/n 540030170) on the developing unit. The
spewing PV felt is located behind the agitator gear 2 (p/n 55GA77270). The leaking developer
contaminated and damaged the drive unit paper feed driving gear shaft (p/n 55GA43210), resulting in
no feed from 2nd paper feed.
Inspect the rear of the developing unit and the spewing PV felt for any damage caused by spewed
developer. Replace the spewing PV felt (p/n 540030170) and/or the developing unit (p/n 55GA-3000)
if necessary. Replace the drive unit resist paper feed roller shaft (p/n 55GA43210) and the paper feed
driving gear (p/n 55GA77160).
2. Binding in the fuser unit slows down the rotational speed of M1.
Inspect and repair fuser binding. Common areas for binding include the upper or lower fuser bearings,
and the fuser drive gear.
DESCRIPTIO Code F56-11 ########################################

SOLUTION
SOLUTION CAUSE: The connector for the sheet bypass (CN80) is not fully connected. USAGE 1
SOLUTION: Reseat the connector.
DESCRIPTIO The operation panel keys on the keypad do not work, all keys work OK in the########################################
25, 36 & 47 SOLUTION
Modes.
SOLUTION CAUSE: Faulty door switch. USAGE 1
SOLUTION: Replace the Front Door Switch p/n 40AA 8501 0.
DESCRIPTIO Copier appears to be locked up, unable to operate the machine in any mode (normal
########################################
or SOLUTION
service). After removing all attached options Code F34-1 then resulted at power up, 25
SOLUTION CAUSE: Main board failure. USAGE 1
SOLUTION: Replace the Main Board.
DESCRIPTIO Code J72-14 when feeding from draw 2. ########################################

SOLUTION
SOLUTION CAUSE: The backstop for the paper was not fully located, resulting in the A4 paper being detected as USAGE 1
A3 and the paper not conveying to PS804 properly.
SOLUTION: Reinstall the backstop for the paper.
DESCRIPTIO Machine operation erratic affecting the operation of the EKC, Tray switching,########################################
Auto Reset SOLUTION
and other Key Operator Memory settings as well as not recognising the Draw Base.
SOLUTION CAUSE: Transfer Separator Corona end blocks were arching. USAGE 1
SOLUTION: Replace the Transfer Separator Corona unit p/n 55GA -250 0.
94 November 2002
7033
DESCRIPTIO Intermittent grey bands accross the direction of travel. ########################################

SOLUTION
SOLUTION CAUSE: The drum appears to have fatigued. USAGE 1
SOLUTION: Fitting a new drum & associated parts has corrected to problem.
DESCRIPTIO Intermittent dark line from edge to edge across the direction of travel. ########################################
SOLUTION
SOLUTION CAUSE: Failing Drum. USAGE 1
SOLUTION Replace the Drum & setup as per the service manual.
DESCRIPTIO Memory corrupted after blackout. ########################################

SOLUTION
SOLUTION CAUSE: Flat battery on the Memory Parameter Board. USAGE 1
SOLUTION: Replace Memory parameter Board p/n 55GA-911 0 & reprogram.
DESCRIPTIO Developer leaking from the Developer unit & damaging the upper fixing roller.
########################################
SOLUTION
SOLUTION CAUSE: Excessive H-cut (doctor blade) gap of 0.6mm. USAGE 1
SOLUTION: Adjusted the H-cut gap back to the standard setting of 0.45mm.
NOTE: CAUTION The H-cut is set at the factory with special tools. The H-cut plate is adjusted with
the developing unit in the drum unit. Using feeler gauges to check H-cut height on the 7033 is not an
accurate or approved method of measurement. If there are no copy quality issues (darker or lighter
from front-to-rear), make no developing unit repairs or modifications.
If the H-cut is considered a definite source of copy quality problems, replace the developing unit (p/n
55GA-3000).
DESCRIPTIO Jam code J10 when feeding all paper sizes from the Bypass. ########################################
SOLUTION
SOLUTION CAUSE: The bushes (Page 19 Item 33 p/n 0667 4353 0) for the Resist roller (Page 19 Item 30 p/n USAGE 1
55GA 4321 6) are becoming contaminated, placing an increased load on the paper feed motor.
SOLUTION: Cleaning these bushes corrected the problem.
DESCRIPTIO Code J34-04. ########################################

SOLUTION
SOLUTION CAUSE: M12 (Exit Drive Motor) was running slow when cold. USAGE 1
SOLUTION: Replace M12 p/n 12VR 8002 0.
DESCRIPTIO Void/Blank area on top section of copies. ########################################

SOLUTION
SOLUTION CAUSE: The White Reference Plate Glass is broken. USAGE 1
SOLUTION: Replace the broken Glass Stopper Plate p/n 55GA -631 1.
DESCRIPTIO Wavy image on copies ########################################

SOLUTION
SOLUTION CAUSE: No. 1 mirror is jittering on the rail. USAGE 1
SOLUTION: Clean & lubricate the optics rail & pulley.
95 November 2002

7033 All Active Solutions

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

7033 All Active Solutions

Uploaded by

Copyright:

Available Formats

7033 - ALL ACTIVE SOLUTIONS

Copyright 2002, Konica Australia Pty Limited

DESCRIPTIO How to order a 7033 service manual. SOLUTION 53603

DESCRIPTIO Can the 7033 be used as a scanner? SOLUTION 53605

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO How to program ECM, 7033. SOLUTION 53608

Next, create the 8-digit master key code password:

To program the initial user in the ECM mode:

Next, turn the ECM mode ON.

SOLUTION Copier Configuration: USAGE 1

DESCRIPTIO How to adjust corona currents. SOLUTION 53610

Charge corona grid voltage is adjustable:

DESCRIPTIO Supply and maintenance kit information. SOLUTION 53612

SOLUTION Consumable supplies: USAGE 1

DESCRIPTIO Power requirements, 7033. SOLUTION 53614

SOLUTION Voltage: 115V AC ñ 10% dedicated line recommended USAGE 1

DESCRIPTIO How to connect the 7033 as a printer. SOLUTION 53952

SOLUTION PROBABLE CAUSES: USAGE 2

2. The Dmax sensor is dirty.

SOLUTION To adjust paper feed registration, perform the following: USAGE 0

DOWNLOADING AND INSTALLING THE FlashROMS:

INSTALLING THE FlashROM FILES FROM DISK

FLASHING THE SYSTEM ROM:

FLASHING THE IMAGE ROM:

[[7033 EPROM history hyperlink| FILE V:\TEXT\EPROM\7033.TXT NEW]].

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO Blank LCD. SOLUTION 54223

SOLUTION PROBABLE CAUSES: USAGE 8

4. Incompatible PC or parallel port settings. Minimum requirements:

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

DESCRIPTIO Light copies. Toner fill is insufficient. SOLUTION 54323

SOLUTION PROBABLE CAUSES: USAGE 21

2. The drum is not grounded.

4. A failed writing unit.

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

SOLUTION CAUSE: The destination switch is set to Japan or Europe. USAGE 1

SOLUTION: Set the destination switch to USA.

DESCRIPTIO Black lines, marks, spots, stripes on copies. SOLUTION 54337

SOLUTION PROBABLE CAUSES: USAGE 0

2. Line(s) on copies, lead-to-trail, when feeding originals from the RADF.

7. Possible contaminated developer.

8. The grid plate and charge wires have failed.

DESCRIPTIO Memory specifications, 7033. SOLUTION 54388

Volatile Memory Guarantee Statement

[[Konica Specified SIMM Memory module| IMAGE v:\bitmaps\gjm007.bmp SCROLL]]

SOLUTION PROBABLE CAUSES: USAGE 23

2. Incorrect developer installed at PM.

SOLUTION CAUSE: This is normal operation. USAGE 8

SOLUTION CAUSE: The developer is overtoned. USAGE 4

SOLUTION A scanner driver is not available as of this time. USAGE 1

*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]

SOLUTION CAUSE: RADF is unable to detect odd-sized scanned originals. USAGE 14

DESCRIPTIO How to print the management list. SOLUTION 55821

SOLUTION PROBABLE CAUSES: USAGE 0

SOLUTION: Enter the ON/OFF times.

DESCRIPTIO Part number for the touchscreen display. SOLUTION 56448

FLASHING THE SYSTEM ROM

FLASHING THE IMAGE ROM

SOLUTION: To adjust the RADF original size, perform the following:

DESCRIPTIO EPROM history, 7033. SOLUTION 57470

DESCRIPTIO DF311, not recognized by the main body. SOLUTION 57637

SOLUTION CAUSE: Incorrect software dipswitch settings. USAGE 5

DESCRIPTIO Blank copies/prints. SOLUTION 58214