c6500 Allsol

SSD SUPPORT SOLUTIONS
bizhub PRO C6500 - ALL ACTIVE SOLUTIONS August 2011

This document contains information that was exported directly from Konica Minolta's SSD Support knowledge base. Some solutions may contain hyperlink references which originally contained links to graphic or text files. If you wish to view these files, you must access the solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.
Legal Notice This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized service representatives. Konica Minolta recommends that all service be performed by an authorized service representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information, opinion, advice or content of this document. USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.
bizhub PRO C6500

Solution ID TAUS1001438EN*
Abnormal noise or odor

Solution Usage 2
Description Abnormal grinding noiseand J-32xx jam codes may be indicated. Solution CAUSE: Teeth on Fusing Drive Gear /F (20T/28T) are breaking. Fixing Drive Gear /O (26T) is installed backwards. SOLUTION: Replace Fusing Drive Gear /F (p/n A03U 8086 00) and Fixing Drive Gear /O (p/n A03U 8095 00) ensuring that both gears are installed correctly. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0701937EN*
Solution Usage
Description LS-501/502, abnormal noise.
Solution CAUSE: If the clip ring keeps rotating while touching the outer rim of the bearing, the clip wears and detaches from the roller shaft. The bearing then becomes loose and the roller shaft is damaged. If this happens, abnormal noise may occur from the bearing. Additionally, the roller shaft becomes damaged further if the tension of the belt that transfers drive to the roller is excessive. A Bearing B Clip ring C Roller D Belt SOLUTION: Replace the roller with the modified roller (p/n 15AV46040 is the original style and p/n 15AV46041 is the modified). Notes : 1. The modified roller is more durable and the ring has been changed from a clip to e-clip to prevent detachment. Therefore, after replacing the roller with the modified one, use the recommended e-clip (p/n 00Z670606). It is not possible to fit the original clip ring on the modified roller. 2. CAUTION : When installing the belt ( D ), be careful not to adjust the tension in excess, so that it does not exceed the tension spring load. Otherwise, bearing damage may reoccur. SPECIAL NOTE : Solution contribution by KMBT (Japan).
Solution ID
TAUS0901796EN*
Solution Usage
Description FS-503, abnormal continuous noise when attempting to staple. Solution CAUSE: Stapler continues to cycle. The staple cartridge is worn or damaged and is unable to feed staples. SOLUTION: Replace the staple cartridge (p/n 15AA43560). SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD
Solution ID
TAUS1103636EN*
Solution Usage
Description Abnormal noise may occur after replacing toner. Solution CAUSE: Problem with the Holding Main Body assemblyin the Toner Supply section. SOLUTION: Component parts of the Holding Main Body assembly (p/n 65AA R762 00) have been added/changed to prevent the abnormal noise. Guide Collar (Non-Supply part) has been added. Shape of the Toner supply Holding Main body (Non-Supply part) has been changed. Due to the modifications, the part number for the Holding Main Body assembly has changed (p/n 65AA -358 1). SPECIAL NOTE : Solution contribution by KMBT (Japan)
Copyright , Konica Minolta Business Solutions U.S.A., Inc.
August 2011
bizhub PRO C6500
Abnormal noise or odor
August 2011
bizhub PRO C6500

Breakage, damage, malformed, removed part

Solution Usage 11
Description C-2220error code. Solution PROBABLE CAUSES: 1. Transfer belt coupler has broken off. Transfer belt drive motor (M18) spins true in I/O mode 41-14. Transfer belt and secondary transfer roller turn OK manually. Replace transfer driving roller assembly (p/n A03U R733 00).Also, replace intermediate transfer assembly (p/n A03U R7A1 00) if needed. Note : See attached document for parts reference. To viewthe PDF, you may need to download a free copy of Adobe Reader. 2. Failed Printer Control Unit (PRCB). Replace the Printer Control Unit (p/n A03U R7B5 00). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD and Marion Deas, SERVICE TECHNOLOGIES/Atlanta, GA
Solution ID
TAUS0802257EN*
Solution Usage
Description SD-501, C-7777 (C7777)code.
Solution When bundle press cable is unwrapped CAUSE:The left and/or right sway springs (p/n 15AN 5029 1E - left and p/n 15AN 5030 1E - right) have failed. SOLUTION: Replace the damaged spring(s) andrewrap the bundle press cables. The Bundle Press will need to be removed for service. Documentation for Bundle press removal and Bundle Press Wire installationis attached. Note :To view the attached documents, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at the following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . When making booklets CAUSE: Failed drive motor (p/n 15AN 7718 0) and drive gear (p/n 129U 8004 2). SOLUTION: Replace drive motor and gear. SPECIAL NOTE : Solution contribution by Chuck Tripp and Ed Bellone, Production Print/SSD
Solution ID
TAUS0802421EN*
Solution Usage
Description RU-504, INSTALLATION WARNING . At installation, the 5V DCsupply to theMFP is lost, rendering the machine inoperable.
Solution CAUSE: The RU-504 has been changed for future model support. Included in this change is an extra connector. WARNING : If a peripheral is connected to this connector it will severely damage the bizhub PRO C6500 . SOLUTION: When installing a peripheral on an RU-504 connected to a bizhub PRO C6500/P, be certain that the correct connector is used (use only the REAR connector with the BLUE wires). Refer to attached Bulletin Number 6541 for the proper connection. Also, pleasesee the attached list of boardsto bereplaced (if a peripheral was connected to the wrong connector). To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0800299EN*
Solution Usage
Description FS-503, non-stapled 11x17 paper is bending or creasing. Solution CAUSE: The mounting plate for the intermediate roller release solenoid SD7 is damaged causing the solenoid to bind.
August 2011
bizhub PRO C6500

SOLUTION: Repair or replace the SD7 mounting plate (p\n 15AA42940). SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD TAUS0900337EN*
Solution ID
Solution Usage
Description SD-501 Bundle Press motor (M23) replacement procedure. Solution The attached documents provide detailed instruction on replacing the bundle press motor (p/n 120H 8001 2). IMPORTANT : The bundle press will need to be removed to perform this procedure. Documentation is attached for this procedure as well. Note :To view the attached documents, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at the following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0800749EN*
Solution Usage
Description PF-601, Lock screw in the paper feed unit separates into two pieces.
Solution CAUSE:Lock screw needs to be strengthened to withstand normal use. SOLUTION: The lock screw design has been changed. See attached Parts Modification document for details.To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0808324EN*
Solution Usage
Description FD-501, is the folding/conveyance section available as a complete assembly? Solution The folding/conveyance section is not available as a complete assembly. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0902654EN*
Solution Usage
Description SD-501, after the Trimmer frame reinforcement kit was installed, over a period of time, the paper adjustment unit roller guidesbecomedamaged. Solution CAUSE: By applying the countermeasure against the frame damage, load added during trimming operation is concentrated on the roller guides, causing fatigue breakage. Roller Guide position Countermeasure parts (t = 3.2mm) SOLUTION: The roller guide plate thickness is increased from t = 2.0mm to t = 3.2mm. Countermeasure parts will be provided. Please install the countermeasure parts on the next service visit of each machine andrefer to the attached replacement procedure. To view thedocument, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at the following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . TheSD-501 units that require this roller guide modification. Units that have been installed with the frame breakage countermeasure parts SD-501 frame breakage countermeasure production units
August 2011
bizhub PRO C6500
* Serial number cut-in: 15AQ02421 , 15AQ02423 through 15AQ02703 (282 units) *Yellow sticker is attached before the Lot No. of the paper adjustment unit Notes : 1.The paper adjusting units that are currently shipped as spareparts havethe frame reinforcement and roller guide breakage prevention measures applied. 2. Countermeasure applied in production and identification mark begin withserial number 15AQ03109. SD-501 outer box -Black sticker is attached on the S/No label.
SPECIAL NOTE : Solution contribution by KMBT (Japan)
Solution ID
TAUS0902655EN*
Solution Usage
Description The Trimmer frame may break under certain conditions. This is most likely to occur when a large amount of trimming is done AND the number of sheets to be trimmed is relatively small (less than 40 sheets or so).
Solution CAUSE: When a small number of sheets are trimmed, the bundle press pressure can exceed the design value, creating a heavier-than-expected stress on the frame. When this happens repeatedly, metal fatigue occurs, resulting in fractured frame parts. SOLUTION: The thickness of the frame metal was changed during production, resulting in greater inherent strength, and a spring was added to reduce the bundle press pressure when trimming a small number of sheets. A reinforcement kit is available to strengthen earlier trimmers by adding the spring and bracing the frame. Please see attached Bulletin Number 6361 for more details and installation instructions. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
August 2011
bizhub PRO C6500

Controller - no or slow print, scan failure, garbled data, lockup

Solution Usage 19
Description Unable to scan to E-mail using a Microsoft Exchange Server 2007.
Solution CAUSE:The Microsoft Exchange Server is not set up correctly. SOLUTION:Please use the attached settings to set up scan to E-mail on the Microsoft Exchange Server 2007. To viewthe PDF, you may need to download a free copy of Adobe Reader. CAUTION : The following instructions to create an Anonymous SMTP Receive Connector are not to be attempted by a technician. They are provided only for use by an experienced Microsoft Exchange 2007 Administrator, as failure to follow these instructions in any way may have a detrimental effect on E-mail flow in Exchange 2007. The instructions provided have been tested numerous times and are known to work. They are currently in production use in-house at Konica Minolta and several customer environments. SPECIAL NOTE : Solution contribution byIan Lynch/Mark D'Attilio, Production Print/SSD and Jim DiSarro/Jim Behrends, Workgroup/SSD
Solution ID
TAUS0701047EN*
Solution Usage
16
Description Unable to select Tray 4 of the LU-202 in the print driver or Command WorkStation with a platen installed. Solution CAUSE: Without thedocument feederselected as an installable option,LU-202 is not available. LU-202 can be installed as an option but cannot be selected when printing. SOLUTION:System softwareand print driverversion 1.0a for the IC-408 areavailable that correct this issue and can be downloaded via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. The system code posted for download consists of two DVD ISO image files (IC-408_Special System_Software_v1.0a_Fiery.iso & IC-408_Special_User_Software_v1.0a_Fiery.iso) that will need to burned to DVDs. It is highly recommend to use a file download manager program due to the size of the image files. IC-408 v1.0a code does not requires the installation of any of the previous system patches;many of the previous corrections and enhancements have all been incorporated with version 1.0a. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updated with the required performance and security patches and also please review the Konica Minolta Download Selector for any new IC-408 version 1.0asystem patches that may have been released. Please refer to the attached IC-408 v1.0a Release Notes and install addendum. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD TAUS0701586EN* 9
Solution ID
Solution Usage
Description Unable to print cover page with booklet when cover page is a different paper weight than document. A message of "Please load designated Paper in Tray #x. To check details, touch [Detail Check]" is indicated. Solution CAUSE: Function is not compatible with IC-303 system code. SOLUTION: IC-303 system software, version 1.1isavailable to correct this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. With this new version of system code and driver, there is no selection for paper weight for thecover page tray. This selection is not needed, just simply set the paper tray on the engine to the desired paper weight. Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to be burned to twoDVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 v1.1 2-DVD setis availablefrom the Konica Minolta Parts department (p/n 45067363). To install thesystem software, reboot the controller withsystem software DVD in the DVD ROM drive and follow the prompts. Note : Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles. IC-303 v1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all been incorporated with version 1.1. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updated withthe requiredperformance and security patches. Also, be sure to check the Konica Minolta Download Selector for any additional patches thatmay have been released specifically for the IC-303 v1.1 system code. Additionally,for driver based printing, be sure to use the latest print driver (v1.1)thatis included with the User software DVD. Please refer to the attacheddocumentation for additional information. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
August 2011
bizhub PRO C6500

http://www.adobe.com/products/acrobat/readstep2.html . TAUS0702055EN*
Solution ID
Solution Usage
Description Slow Printing pauses; between sets when duplexing is selected. Solution CAUSE:System Codebug. SOLUTION: Please install 1-SXXG9 patch on the IC-303.Thepatch is available for download viathe Konica Minolta Download Selector. 1. Login in via www.mykonicaminolta.com . 2. Select the "Service" link located on the top of the page. 3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left. 4. Select the "Continue on to the SSD Home Page" link located in the middle of the page. 5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left. 6. Search on "IC-303" in the [Find Downloads:] box. 7. Locate under System Code. Note :Please reference Release Notes documentationprior to installation.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0700089EN*
Solution Usage
Description The IC-408 will not boot completely and powers OFF when connected to the bizhub PRO C5500/C6500.
Solution CAUSE: The IC-408 is not connected to an "Entry" version of the bizhub PRO C5500/C6500. SOLUTION: The IC-408 is designed for use with the "Entry" version of the bizhub PRO C6500, and ONLY supports that peripheral configuration. If the controller boots on a "PRO" version of the C6500 and detects unsupported peripherals, it will power itself OFF. The IC-408 will only support a limited number of peripherals that are only available on the "Entry" system. Notes : 1.Please see attached configuration sheets for the applicable model. 2. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0656888EN*
Solution Usage
Description When printing a calibration page from ColorWise Pro tools or the MFP LCD, the page does not print. There is nomessage on the printer orcontroller that indicates the job was sent. Solution PROBABLE CAUSES: 1. There is a mismatch between the default paper media settings on thecontroller and the paper drawer settings on the engine. TheFiery controllersare configured with adefault paper setting of color specific, white, 81-105gm2. If the paper drawer of theengine is not set to these same settings, the job will not print until the drawer is configured to match these settings. There will not be an indication on thecontroller panel and the job will also not show up in the job list on the engine. The only place that the problem can be observed from is Command WorkStation. To have all jobs print, based on the drawer settings by default, enter thecontroller "Launch Configure" through a web browser and edit the PS settings for paper type "PDL => PS". Paper weight should be set to "Printers Default". Note :When printing aconfiguration page from the controller, the paper weight will show as "0" for this setting. 2. Incorrect DIP switch setting. Image stabilization control has been disabled on the mainbody(DIP switch 24-2 set to1). Enable image stabilization by setting dipswitch 24-2 to 0 . Toenable image stabilization perform the following: a. Enter Service mode. b. Select System Setting. c. Select Software SW Setting. d. Set DIPSW 24-2=0. e. Exit Service mode. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Ed Bellone, Production Print/SSD
August 2011
bizhub PRO C6500

TAUS0658327EN*

Solution Usage 5
Solution ID
Description Unable to Z-fold the 11x17 or 8.5x14 pages from within mixed media document (8.5x11 and 11x17 or 8.5x11S and 8.5x14). Solution CAUSE: Function is not compatible with IC-303 system code. SOLUTION: IC-303 system software, version 1.1, isavailable that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to burned to DVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 version 1.1 2 DVD setwill sooon be availablefrom the Konica Minolta Parts department. To install thesystem software, reboot the controller withsystem software DVD in the DVD ROM drive and follow the prompts. Notes : 1. Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles. IC-303 version 1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all been incorporated with version 1.1. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updated withthe requiredperformance and security patches. Please refer to the attacheddocumentation for additional information. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . 2. The IC-303 PostScript print driver version 1.1 does not support the printing of mixed media PDFdocuments. Mixed media PDF documentsmust be uploaded directly into Command WorkStation and then configured as needed for printing. 3. The printing of mixed media Microsoft Word documents are supported from the IC-303 PostScript printer driver version 1.1, althoughensure that thedocument paper size under Page Setup reflects the numerical value of the paper size and not the name. For example,a mixed media document that consists of 8.5x11 and 11x17 pages must be set inPage Setup in Microsoft Word to8.5x11 (not Letter) and 11x17 (not Tabloid). Also,under the mixed media/Page Rangeselections of the driver orCommand WorkStation, be sure to NOT designatethe "Paper Size" of each page range, simply leaveit as "Document Setting". SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD
Solution ID
TAUS0700392EN*
Solution Usage
Description Unable to disable the Job Offset of individual print jobs to the FS-503. Solution CAUSE: Function is not compatible with IC-303 system code. SOLUTION: IC-303 system software, version 1.1, isavailable that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. The Offset setting is located in the Fiery Server Setup => PDL => PS => Offset Jobs (ON/OFF). As with any other setting with server setupthe controllerwill need to berebooted after making the change. Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to burned to DVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 v1.1 2-DVD setwill sooon be availablefrom the Konica Minolta Parts department. To install thesystem software, reboot the controller withsystem software DVD in the DVD ROM drive and follow the prompts. Note : Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles. IC-303 v1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all been incorporated with version 1.1. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updated withthe requiredperformance and security patches. Please refer to the attacheddocumentation for additional information. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD TAUS0801620EN* 5
Solution ID
Solution Usage
Description Scan to E-mail is not working after upgrading to version 1.1a. Solution CAUSE: System Code bug. SOLUTION:Install 1-YM6LY patch for the IC-303, IC-305or the IC-408. The patch is available for download via the Konica Minolta Download Selector. 1. Login in via www.mykonicaminolta.com . 2. Select the "Service" link located on the top of the page.
August 2011
bizhub PRO C6500
3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left. 4. Select the "Continue on to the SSD Home Page" link located in the middle of the page. 5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE and Freddie Burnham, Production Print/SSD
Solution ID
TAUS1000160EN*
Solution Usage
Description Slow printing or locking up when printing multiple print jobs or large PDF files (500 pages+). Most noticeable when using a NearStar application. Solution When the machine is printing multiple print jobs,it will cycle between the print jobs slowing the machinedown, and if the queue fills up enough, it could "lock up". The reason the machine cycles between print jobs is becauseitchecks which printer language (PCL or PostScript) the next print job is using. Toprevent this from happening,the machine needs to identfy which PDL to use.To accomplish this, please perform the following settings: Utility a User Settings a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used)
For the bizhub 200/250/350/222/282/362 follow these steps: Utility a Printer Settings a PDL Set For the bizhubPRO 950 and 1050efollow these steps: Machine a Controller a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used) Options are: Auto PCL PS TIFF For the bizhubPRO1051 and 1200follow these steps: Machine a Controller a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used) Options are: Auto PCL PS TIFF PPML Note : All computers that are printing to this machine will have to use the same printer languageto whichthe machine has defaulted (PCL or PostScript). SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS1000343EN*
Solution Usage
Description Main body is locking up after performing any scanning functions. E-mail FTP SMB
Solution CAUSE:It has been determined thatthe IC-408 Fiery patch 1-15RA85is causing this issue.This patch may have been installed during arecent Fiery auto update.EFI has removed this patch from its auto update servers as of 3/3/2010, so this issue should not occur via auto updates after this date. Note : IC-303 & IC-305 are not affected by this. SOLUTION:Print a Fiery configuration page and check the installed patch list. If patch 1-15RA85 is listed then IC-408 Fiery system software needs to be reloaded. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
August 2011
10
bizhub PRO C6500
Solution ID
TAUS0658349EN*
Solution Usage
Description IC-408 powers down after booting. Solution CAUSE: The IC-408 with system code version 1.0. is installed on an unsupported configuration (Professional configuration), OR version 1.0A or higher is loaded but unsupported PRO series finisher is installed SOLUTION: The IC-408 must be updated to system code version 1.0A or higher to allow operation of the SD-501, RU-503, and/or the PF-701. All other PRO series finishers are not supported when using the Fiery IC-408. Note :See attacheddocumentation for supported bizhub PRO C6500 configurations.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0701153EN*
Solution Usage
Description Unable to print onto custom size paper; 10x15, 8.5x13, 8x10, 7.25x10.5, 12.6x18. Solution CAUSE: Alimitationwithversion 1.02system codefor theIC-303. SOLUTION:A special patch (1-TEN02) is available for the IC-303 system version 1.02 that corrects this issue. Please refer to attached Release Notes. This patch provides support between the IC-303 and the bizhub PRO C6500 for printing the following custom sizes: 10x15 (254 x 381mm), 8.5x13 (216 x 330mm), 8x10.5 (203 x 267mm), 7.25x10.5 (184 x 267mm), 12.6x18 (320 x 457mm) Notes : 1. Please refer to the attachedprocedure (PrintingCustomFromWord.pdf) when printing onto8.5x13paper from Microsoft Office Word. 2.This correction has been incorporated with the 1.1 systemcode releaseforIC-303 and IC-305. 3. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 4. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
Solution ID
TAUS0701896EN*
Solution Usage
Description Print jobs are automatically deleted when a paper mismatch occurs.
Solution CAUSE: The Fiery controller default settingautomatically deletes the print job when a paper mismatch occurs. SOLUTION: In Fiery server set up, set Enable Cancel on Mismatch to NO. To set the Enable Cancel on Mismatch setting, perform the following: 1. Connect to the Fiery using a web browser. 2. Select Web Tools. 3. Click on the Configure tab. 4. Click on the Launch Configure tab. 5. Enter the Fiery password. The default password is 'Fiery.1'. 6. Select Server. 7. Select Jobs. 8. Under Job mismatch, uncheck the Enable Mismatch Action check box. 9. Click Apply. 10. Click Reboot. SPECIAL NOTE : Solution contribution by Alonzo Smith, Workgroup/SSD
Solution ID Description
TAUS0702624EN*
Solution Usage
August 2011
11
bizhub PRO C6500
Unable to insert simplex tabs into duplex print job using the IC-408 controller. Solution CAUSE: Alimitationwith theIC-408 system code version 1.0system code. SOLUTION:IC-408 system version version 1.0a isavailablewhich corrects this issue. In addition, it is recommended that the bizhub PRO C6500/C5500firmware be upgraded to the latestversion. Also, be sure to utilize the new IC-408 version 1.0a driver and, if using Command WorkStation,verify that it is version 4.5.1.20 or above. The latest version firmware, system software, drivers, utilities, etc. are available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD
Solution ID
TAUS1001231EN*
Solution Usage
Description Service Calibrator Is Currently Used By Operator error message when calibratingwith an ES-1000 densitometer. Solution CAUSE: Corrupt system software. SOLUTION: Install attached patch file 1-16MNVI. If the patch does not resolve the issue, please reinstall the latest Fiery system software. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ed Bellone/Chuck Tripp/Gary Scimeca/Ian Lynch, Production Print/SSD
Solution ID
TAUS0657282EN*
Solution Usage
Description Printing appears to be very slow and the controller has high disk and CPU activity. Solution CAUSE: Secure Eraseis enabled. SOLUTION: Secure Erase is enabled insetup under Server => Jobs. If enabled, it will securely erase all print jobs by rewriting over the data 3 times. This requires constant disk access and CPU utilization and will significantly slow down the printing capabilities of the controller. Secure Erase is required in government or other environments that handle sensitive orconfidential material. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0657640EN*
Solution Usage
Description Unable to scan to E-Mail. Solution CAUSE: E-Mail function is prohibited. SOLUTION: To enable E-Mail, perform the following: 1. Select Utility\Counter. 2. Select Machine Admin. Setting. 3. Select System Setting. 4. Select Operation Prohibit Set. 5. Select Scanner Prohibit Setting. 6. Select Permission next to the E-Mail tab. 7. Exit the Administrator mode. SPECIAL NOTE : Solution contribution by Ed Bellone and David Aekus, Production Print/SSD
Solution ID
TAUS0657830EN*
Solution Usage
Description Cannot disable or configure the USB Media Auto Print option on the IC-303. The feature is enabled by default. Solution
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CAUSE: This is a bug with version 1.0, 1.01and 1.02 system code. There is no option available in setup to configure this feature. SOLUTION: Currently there is no workaround for this issue. All files on a USB drive will attempt to print when plugged into the controller. This is a known issue and will be corrected in the next system code release for the IC-303. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD TAUS0700954EN* 2
Solution ID
Solution Usage
Description Unable to print more than 2 sets of a booklet print job when pulling cover page from PI tray. Theprinter will sucessfully print two sets, then stop witha "Print data receiving"message andthe data lightblinking. Tocontinue printing,the Stop button must be pressed, then press "continue". Again,only two setswill print and the same message will be indicated.
Solution CAUSE: Abugwith the earlier version IC-303 system code installed. SOLUTION:IC-303 system version 1.02 isavailablewhich corrects this issue. In addition, SSD also recommends upgrading the bizhub PRO C6500 firmware to the latest version. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please refer to the attachedbulletins 5898 and 5945for information on both upgrades. IMPORTANT : Make sure that you read Bulletin Number 5898.This firmware upgrade requires that the memory control boardbe replaced to incorporate significant enhancements. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS
Solution ID
TAUS0703501EN*
Solution Usage
Description After installing the FACI kit on the IC-303. The outputis limited to4-bit color. Solution A patch to correct this problem on the IC-303 is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. The patch is dated 11-2-2007 and the file name is 1-U4UJX.zip. The release notes are dated 11-6-2007 and the file name is 1-U4UJX_relnotes.doc. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD TAUS0800275EN* 2
Solution ID
Solution Usage
Description Unable to printsignature booklets (8.5x11S) or any folding operation with 8.5x11S paper from the Fiery X3eTY2 (IC-408) PostScript driver. "Load 8.5x11 paper" message is indicatedon the bizhub PRO C6500/C5500 LCD and on Command WorkStation. Solution CAUSE: Bug with theIC-408 system code and print driver. SOLUTION: IC-408 system software andprinter driver version 1.1 areavailable to correct this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Thesystem code posted for download consists of two DVD ISO image files (IC-408 System Software DVD Ver 1.1.iso & IC-408 User-software Ver1.1.iso)that will need to be burned to twoDVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-408 v1.1 2-DVD setis availablefrom the Konica Minolta Parts department (p/n 45072657). Please refer to the attached IC-408 Service Manual for information on install procedure. Notes : 1. Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles. 2. IC-408 version 1.1 code does not require the installation of any of the previous system patches; the previous corrections and enhancements have all been incorporated. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updated withthe requiredperformance and security patches. 3. Be sure to check the Konica Minolta Download Selector for any additional patches thatmay have been released specifically for the IC-408 version 1.1 system code. 4. For driver-based printing, be sure to use the latest printer driver (version 1.1)thatis included with the User software DVD. 5. Please refer to the attachedRelease Notesfor additional information. 6. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD
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bizhub PRO C6500

TAUS0800497EN*

Solution Usage 2
Solution ID
Description Communication is lost between the MFP and controller when navigating through the controller Job list from the bizhub PRO C6500/C5500 LCD operation panel. The controller button on theLCD will become "grayed out" andthe controller must berestarted. Solution CAUSE: A bug with the IC-408 system code where the communication is lost between the MFP and the controller when navigating the controllers Job List (Held and Printed jobs) from the MFP's LCD panel. SOLUTION: A patch is available (1-WSUG3) for the IC-408 that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Notes : 1. This patch is specific to IC-408 version 1.1 system code and is not applicable to earlier versions of system code. Please be sure to have the IC-408 at system code version 1.1 prior to installing this patch. 2. Please refer to the attacheddocumentation for more information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD
Solution ID
TAUS0802443EN*
Solution Usage
Description Unable to print or scan. A "Please confirm authentication setting of administrator setting or controller" error message is displayed on the operation panel.
Solution CAUSE: Allow printing from is set to Authorized Users on the Fiery. SOLUTION: Set Allow printing from to All Users. To set Allow printing from to All Users, please perform the following: 1. Browse into the Fiery. 2. Launch Fiery configure. 3. Check the Allow users to print without authentication check box. 4. Reboot the Fiery for the setting to take effect. SPECIAL NOTE : Solution contribution by Ed Bellone and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0902138EN*
Solution Usage
Description "Can't use this function in the current authentication mode" message when you try to log in through the engine NIC via a web browser and enter Machine Manager Setting a Account Track Setting. Note : Please see attachment for message. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Solution CAUSE: Account Authentication or Account Name Input is turned OFF on the engine. (Account Track and User Authentication) SOLUTION: Turn ON Account Authentication or Account Name Input. (There is no need to turn the engine OFF when this feature is enabled.) How to enable Account Track Enable Account Track on the engine using its control panel. 1. Utility/Counter. 2. Administrator Setting. 3. User Authentication. 4. General Setting. 5. User Authentication. 6. User Authentication = OFF 7. Account Track = ON 8. Account Name = OFF 9. Account Distribution Number = 1000 10. Account Track. 11. Copier/printer = USE 12. Scanner = USE m. OK, Close, Close, Close. How to enable Account Track (bizhub PRO1050/1050e) 1. Utility/Counter. 2. Machine Manager Setting.
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bizhub PRO C6500

3. User Auth./Volume Track. 4. Authentication Method. 5. Authentication Setting: User Authentication: OFF Section Authentication: ON Section Name Input: ON User/ Section Auth. Connect: ON Section Distribute Number: 1000 6. Select OK. Note : Please see attached photo for reference. How to enable Account Track ( bizhub PRO 950) 1. Utility/Counter. 2.Administrator Setting. 3. User Auth./Account Track. 4. Authentication Method. 5. Authentication Setting: User Authentication: OFF Account Authentication: ON
AccountName Input: ON AccountDistribute Number: 1000 6. Select OK. Note : Please see attached photo for reference. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0656890EN*
Solution Usage
Description When installing system code on an IC-303, the controller is booted from the system DVD, but nothing appears to install and the front LCD panel just displays the Fiery logo. Solution CAUSE: The FACI option is enabled on the IC-303. SOLUTION: If the FACI option is enable on the IC-303, it is assumed that a monitor, keyboard and mouse is also connected. The FACI option disables the front panel messages that would normally be displayed as part of setup and displays them on the external monitor. The monitor, keyboard and mouse are required items to install and reinstall system code on a FACI-enabled IC-303. Without these items being attached, no response can be made to the installation program. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0658261EN*
Solution Usage
Description Unable to insert simplex tabs into duplex print job.
Solution CAUSE:Alimitationwith the earlier version IC-303 system code installed. SOLUTION:IC-303 system version 1.02 isavailablewhich corrects this issue. In addition, SSD also recommends upgrading the bizhub PRO C6500 firmware to the latest version. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please refer to the attachedbulletins 5898 and 5945for information on both upgrades. IMPORTANT : Make sure that you read Bulletin Number 5898.This firmware upgrade requires that the memory control boardbe replaced to incorporate significant enhancements. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS
August 2011
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bizhub PRO C6500
Solution ID
TAUS0700157EN*
Solution Usage
Description FS-503, unable to output 13x19 print jobs to the stapler main tray.
Solution CAUSE:Alimitationwith the earlier version IC-303 system code installed. SOLUTION:IC-303 system version 1.02 isavailablewhich corrects this issue. In addition, SSD also recommends upgrading the bizhub PRO C6500 firmware to the latest version. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please refer to the attachedbulletins 5898 and 5945for information on both upgrades. IMPORTANT : Make sure that you read Bulletin Number 5898.This firmware upgrade requires that the memory control boardbe replaced to incorporate significant enhancements. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS
Solution ID
TAUS0700179EN*
Solution Usage
Description The LU-202 Large Capacity Tray is not listed as an installable option. Solution CAUSE: System code update required. SOLUTION:The LU-202 isa supported option configuration with Fiery system code version 1.02 and higher installed on the IC-303. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD TAUS0700913EN* 1
Solution ID
Solution Usage
Description How to enable Remote Desktop. Solution To enable Remote Desktop on the Fiery, perform the following: 1. Access the Fiery Configuration: a. Browse to the Fiery TCP/IP address. b. Select WebTools. c. Select Configure. d. Select Launch Configure. e. Log in using the administrator password. f. Open Command WorkStation and log in as the administrator. g. From the top toolbar select Server. h. Select Setup or Configure (depends on version of Command WorkStation). 2. In the Fiery Configuration menu, expand the Server section, Select General then check the option for Enable Remote Desktop. Note : Please see attached Enable Remote Desktop photo for a visual reference of the setting selection in the Fiery Configuration. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
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bizhub PRO C6500


Solution Usage 1
Description Unable to print to signature booklets (8.5x11S) or any folding operation with 8.5x11S paper from the Fiery S450 (IC-303) PostScript driver. "Load 8.5x11 paper" message is indicatedon the bizhub PRO C6500 LCD and on Command WorkStation. Solution CAUSE: Bug with theIC-303 system code and print driver. SOLUTION: IC-303 system software andprinter driver version 1.1 areavailable to correct this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to be burned to twoDVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 v1.1 2-DVD setis availablefrom the Konica Minolta Parts department (p/n 45067363). To install thesystem software, reboot the controller withsystem software DVD in the DVD ROM drive and follow the prompts. Note : Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles. IC-303 v1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all been incorporated with version 1.1. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updated withthe requiredperformance and security patches. Also, be sure to check the Konica Minolta Download Selector for any additional patches thatmay have been released specifically for the IC-303 v1.1 system code. Additionally,for driver based printing, be sure to use the latest print driver (v1.1)thatis included with the User software DVD. Please refer to the attacheddocumentation for additional information. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD TAUS0701852EN* 1
Solution ID
Solution Usage
Description Unable to print on 9x11 custom size paper.
Solution CAUSE: Bug with IC-303 system code. SOLUTION: IC-303 system software, version 1.1, isavailable that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to burned to DVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 version 1.1 2 DVD setwill sooon be availablefrom the Konica Minolta Parts department. To install thesystem software, reboot the controller withsystem software DVD in the DVD ROM drive and follow the prompts. Notes : 1. Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles. IC-303 version 1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all been incorporated with version 1.1. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updated withthe requiredperformance and security patches. Please refer to the attacheddocumentation for additional information. 2. The IC-303 PostScript print driver version 1.1 does not support the printing of mixed media PDFdocuments. Mixed media PDF documentsmust be uploaded directly into Command WorkStation and then configured as needed for printing. 3. The IC-305 is pre-installed with version 1.1 system code out of the box. 4.Please see attached Bulletin Number 6037 concerning recommended download managers. To viewa PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD
Solution ID
TAUS0702515EN*
Solution Usage
Description TFTP ERROR UNABLE TO OPEN SOCKET messagewhenupdating system code. Solution CAUSE: Incorrect or failed Ethernet crossover cable, or poor connection between laptop and IC-408. SOLUTION: Connect the laptop used for the system code update directly to the IC-408 with an Ethernet crossover cable. Confirm that the Ethernet cable is a
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crossover cable and that it is not damaged. Note :See attached documentation for IC-408 installation instructions.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0702975EN*
Solution Usage
Description The FS-607 booklet finisher is not an available option in the printer driver installable options tab. Solution CAUSE: An early version system code ordriver is installed, or the driver is corrupt. SOLUTION: Install controller system code minimum version 1.02 and PostScript driver minimum version 1.02. Reboot the PC if the booklet options are still not available. Note : The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. The latest versionsystem software is also available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD TAUS0703427EN* 1
Solution ID
Solution Usage
Description The IC-303 print job stops printing and theMFP control panel indicateswarming up. The data light is flashing on the MFP. The problem might occur more often when using the Post Inserter. Solution CAUSE: Patch update required. SOLUTION: Install version 1.02 system code and install patch file 1-SXXG9 (attached 1.54MB file)on the IC-303. See attachedRelease Notesfor additional detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD TAUS0800376EN* 1
Solution ID
Solution Usage
Description The 1-V80PE patch does not work properly for the Fiery IC-408 v1.0a.Itdoes not show up on the Fiery Configuration Page and does not allow any additional patches to be installed. Solution CAUSE: Updated patch required. SOLUTION: The original patch has been removed from the KMBS SSD Download Selector andanother version of 1-V80PE is available. To verify between old and new,check the file properties: Right-click => Properties; the file size of the bad patch is 1.51MB ( 1,585,202 bytes ) and the file size of the good patch is 1.51MB ( 1,590,397 bytes ). Note : There are currently 5 patches available for the IC-408 v1.0a code (see attached list). Patch 1-V80PE and 1-VA0ZQ are the same; 1-V80PE is for the bizhub PRO C6500 and 1-VA0ZQ is for the bizhub PRO C5500. Please be sure to read the release notes carefully as the install process does vary between patches. Also, attached is a configuration page fromthe SSD/ESSIC-408 installed on a bizhub PRO C6500, the first 4 patches were manually installed and all the rest are from performing the system updates. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD TAUS0801000EN* 1
Solution ID
Solution Usage
Description Unable to Z-fold and staple mixed media document (8.5x11and 11x17 or 8.5x11Sand 8.5x14). Error message "It is not possible to staple because of finisher limitation"is displayed in Command WorkStation. Solution CAUSE: Printing limitation with the IC-303/IC-305 print controllers. SOLUTION: New system code (version 2.0) isavailable for the IC-303/IC-305 that allows Z-fold and staplingof mixed media print documents.
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Notes : 1. System code v2.0 is available for download via the Konica Minolta Download Selector. a. Login in via www.mykonicaminolta.com . b. Select the "Service"tab locatedat the top of the page. c. Select the "SSD (DNA, Drivers, MSDS)" link locatedto the left. d. Select the "Continue on to the SSD Home Page" link located in the middle of the page. e. Select the "Download MSDS, Drivers, Firmware and more" link locatedto the left. f. Select Color Products => IC-303 or IC-305 => System Code. 2. Be sure toapply any 2.0 patches that arepostedfor the 2.0 system code. 3. System code version 2.0 may be ordered from the parts department, (p/n45076554) if it cannot be downloaded. 4.Refer to the attached documentation. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . 5. Complete documentation for system code 2.0 is available from the following URL: http://services.efi.com/support/vfigs/9471201048/matrix.asp?pc=7330367028 Very Important Be sure to install the following system code 2.0 patches in this order for this correction to take full effect: 1-YQYRA 1-10W65X 1-113ZEQ SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/BSE
Solution ID
TAUS0801532EN*
Solution Usage
Description "Press Start to restart" message when printing on custom size paper with no finishing options installed using either the IC-408 or IC-305. Solution CAUSE: Special firmware required. SOLUTION: Install special Image firmware version GCB-30 for bizhub PRO C6500, orGCB-12 for bizhub PRO C5500 to correct this issue. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0802615EN*
Solution Usage
Description Slow print speed to the IC-408/bizhub PRO C6500. Solution CAUSE: Pre-release PrintStation Manager, build 8282 is installed on the MicroPress server. SOLUTION: Install the official release PrintStation Manager, build 8283 on the MicroPress server. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0807939EN*
Solution Usage
Description Controller is greyed out and unavailable; printer is not printing.
Solution CAUSE: Communication was lost. SOLUTION: Reboot the Fiery controller and the printer. SPECIAL NOTE: Solution contribution by Marge McLea, Production Customer Support/SSD
Solution ID
TAUS0900453EN*
Solution Usage
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bizhub PRO C6500

Description Scan address will not clear after the scan is complete.
Solution CAUSE: Incorrect DipSW setting (DipSW 15-6 = 0). SOLUTION: To change the dipswitch setting: 1. Enter Service mode. 2.Select System Setting. 3.Select Software DS Setting. 4.Set DipSW 15-6 = 1 (ON). 5.Exit Service mode. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS1103817EN*
Solution Usage
Description Fiery crashes when more than 20 calibration sets are created.
Solution CAUSE: A software patch is required. SOLUTION: Please install the following attached patch(es): IC-306 Patch 1-1BX4A2 .Refer to attached Release Notes prior to patch installation. IMPORTANT : The following prerequisites are required in the order specified before applying the 1-1BX4A2 patch: 1. Install attached patch, 1-19QIX1 . (See attached Release Notes.) 2. Do NOT install the 1-19H0DD patch AFTER installing the 1-1BX4A2 patch. If you must install the 1-19H0DD patch, please do so BEFORE installing the 1-1BX4A2 . (See attached Release Notes)
IC-303/IC-305 Patch 1-1C0OUK . Please refer to attached Release Notes prior to patch installation. Notes : a. The patches are also available via the Konica Minolta Download Selector. b. To opena ZIP file WinZip should be installed. WinZip can be downloaded from the WinZip website .The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view. c. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Ed Bellone, ESS
Solution ID
TAUS0657643EN*
Solution Usage
Description Unable to scan to FTP. Solution CAUSE: FTP function is prohibited. SOLUTION: To enable FTP, perform the following: 1. Select Utility\Counter. 2. Select Machine Admin. Setting. 3. Select System Setting. 4. Select Operation Prohibit Set. 5. Select Scanner Prohibit Setting. 6. Select Permission next to the FTP tab. 7. Exit the Administrator mode. Note : Make sure that FTP is enabled on the Fiery controller. SPECIAL NOTE : Solution contribution by Cesar Jimenez/Ed Bellone/David Aekus, Production Print/SSD
August 2011
20
bizhub PRO C6500

0
Solution ID
TAUS0657769EN*
Solution Usage
Description Large print jobs are printing slow and well below the rated engine speed. Solution PROBABLE CAUSES: 1. Firmware compatibility issue with HD-506. Install minimum version Image 14 firmware. This is a recommended update if the HD-506 is installed to improve performance.
Image control program 14 A03U010_00I0_G00_1400.bin A03U010_00I0_G00_1400.sum Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more' 2. Possible firmware incompatibility, Compression mode incorrectly set or printer driver settings not optimal. Toprevent"slow" printing: Verify that Image, Printer and all finishers are at equal versions of firmware to prevent conflict. Verify Compression mode (found in Utility ? User ? Common ? Next) is set to "Off". See attached control panel photo. Install the latest PostScript driver and set up printing via LPR using the UNIX Print Service (not Microsoft TCP/IP Printing Service). SPECIAL NOTE : Solution contribution byBill Ehmke, ESS; David Holt - DSM, Special Markets/SSD and Gary Scimeca, Production Print/SSD
Solution ID
TAUS0701857EN*
Solution Usage
Description Unable to scan; Scan button is "grayed out". Solution PROBABLE CAUSES: 1. Scanner function is prohibited. To enable, perform the following: a. Select Utility/Counter. b. Select [03] Machine Admin. Setting. c. Select [01] System Setting. d. Select [04] Operation Prohibit Set. e. Select [03] Scanner Prohibit Setting. f. Select Permission: E-mail Permission or Prohibit FTP Permission or Prohibit HDD Permission or Prohibit SMB Permission or Prohibit Queue Permission or Prohibit Manual Input Permission or Prohibit . g. Click OK. h. Exit the Administrator mode. Note : Permission = ALLOW, and Prohibit = NOT ALLOW. 2. The Fiery maybe performing automatic system updates. Verify the time of automatic updates in the Fiery Configuration utility. SPECIAL NOTE : Solution contribution by Cesar Jimenez/Chuck Tripp, Production Print/SSD and Stephen Schmelcke, Workgroup/SSD
Solution ID
TAUS0703621EN*
Solution Usage
Description The client could not connect to remote computermessage and unable to connect to the Fiery using the Remote Desktop connection.
Solution
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bizhub PRO C6500

CAUSE: Remote Desktop is disabled at the Fiery.
SOLUTION: Enable the Remote Desktop connection. To enable remote desktop, perform the following: 1. Select Controller from the machine screen on the bizhub PRO C5500/C6500 LCD panel. 2. Enter thecontroller password (the default password is Fiery.1 ). 3. Select Setup. 4.Select Server Set Up. 5. Select Enable for Remote Desktop. 6. Select Back. 7. Select OK. 8. Select Apply. 9.Reboot. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0801133EN*
Solution Usage
Description A specific PostScript print file will not print and causes a PostScript error message in Command WorkStation (CWS)when printing to the IC-303/IC-305 Fiery controller. The PostScript error in CWS may be displayed as follows: " ERROR: undefined OFFENDING COMMAND: Ha"1R" . Solution CAUSE: A bug with the IC-303/IC-305 system code version 1.1 where it is unable to properly interpret the PostScript print code generated from particular application. Note : Print file is not being generated bythe IC-303/IC-305 PostScript print driver. SOLUTION: A patch is available (1-W6MIT) for the IC-303/IC-305 that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Notes : 1. This patch is specific to IC-303/IC-305 version 1.1 system code and is not applicable to earlier versions of system code. Please be sure to have the IC-303/IC-305 at system code version 1.1 prior to installing this patch. 2. Please refer to the attacheddocumentation for more information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD
Solution ID
TAUS0901841EN*
Solution Usage
Description Document cannot be added to controller using FreeForm. Solution CAUSE:Customer is using FreeForm2 to create masters for individual pages.This function was never supported by Konica Minolta products;even though this technique may have worked on older controllers, it was never really supported. Since the OS was rewritten for many of the new printers, any programming (Feature) holes that existed in the previoussystem code, wereplugged;therefore, this function will not work. SOLUTION:Follow standard FreeForm (1) techniques for creating a master. If a document has more then one page, then all the pages must be contained in the master.When the variable data is sent, it mustcontainthe data for all the pages. SPECIAL NOTE: Solution contribution by Paul Santangelo, ESS
Solution ID
TAUS0656889EN*
Solution Usage
Description When installing a new IC-303, nothing can be setup from the front panel of the controller. Howis the controller configured? Solution The IC-303 is configured using 2 different methods. 1. After the controller has initialized completely and is connected to the MFP, a controller button will be available under the Machine settings on theMFP LCD panel. This button will allow basic funtions to be configured under setup. Server Name, system Date/Time, TCP/IP settings, Ethernet speed, enabling Remote Desktop and Enabling web services are the basic functions that can be configured. Ensure that Web services are enabled as the remainder of the configuration will have to be done from the web-based configure utility.
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bizhub PRO C6500
2. After a TCP/IP address has been configured and Web services are enabled, launch configure from a Web browser and configure the remaining settings on the IC-303. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0700238EN*
Solution Usage
Description The IC-408 controller boots up, then powers down after a few minutes. Solution CAUSE: The IC-408 controller is installed on a Pro version C6500. SOLUTION: The IC-408 controller can only be used on an entry level C6500. For the C6500 Pro, the external controller must be used. SPECIAL NOTE: Solution contribution by Mike Galletta, Workgroup/SSD
Solution ID
TAUS0702979EN*
Solution Usage
Description "Paper size does not match Load ***** paper in Tray 1" message and unable to print custom size Microsoft Office Word documents with IC-303 printer driver.
Solution CAUSE: Bug with IC-303 system code. SOLUTION: IC-303 system software, version 1.1, isavailable that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to burned to DVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 version 1.1 2 DVD setwill sooon be availablefrom the Konica Minolta Parts department. To install thesystem software, reboot the controller withsystem software DVD in the DVD ROM drive and follow the prompts. Notes : 1. Please refer to the attachedprocedure (PrintingCustomFromWord.pdf) when printing onto8.5x13paper from Microsoft Office Word. 2. Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles. IC-303 version 1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all been incorporated with version 1.1. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updated withthe requiredperformance and security patches. Please refer to the attachedMarketing Bulletin #08-GB-001 and IC-303 Release Notes for additional information. 3. The IC-303 PostScript print driver version 1.1 does not support the printing of mixed media PDFdocuments. Mixed media PDF documentsmust be uploaded directly into Command WorkStation and then configured as needed for printing. 4. The IC-305 is pre-installed with version 1.1 system code out of the box. 5.Please see attached Bulletin Number 6037 concerning recommended download managers. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD
Solution ID
TAUS0703127EN*
Solution Usage
Description Load paper message remains even after the paper type/weight has been changed. When jobs require a certain paper type/weight, the engine will display a message requesting that the paper type/weight be loaded. Once the required paper has been loaded, the message will remain on the engine LCD panel. Solution CAUSE: This is a known issue with MicroPress 7.5.0.1 and the bizhub PRO C6500. SOLUTION: The workaround is to reconfigure the 6565km Controller Print Start Page from YES to NO. Steps are as follows: 1. Open Microsoft Internet Explorer. 2. Enter the TCP/IP address for the controller and click Go. 3. Click on Fiery Web Tools. 4. In the new window, click on the Configure tab. 5. Click on Launch Configure.
August 2011
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bizhub PRO C6500
6. In the new window enter the controller password and click OK. 7. On the left, click on Server. 8. Click on Jobs. 9. On the right, uncheck the Print Start Page. 10. Click Apply. 11. Click Reboot in the lower left. 12. Click OK. 13. Restart the controller. SPECIAL NOTE : Solution contribution by Bob Felch, ESS/SSD TAUS0703131EN*
Solution ID
Solution Usage
Description The PrintStation 6565km (bizhub PRO C6500) print driver (PPD) does not allow 3-hole punch of letter or A4 tabstock. Solution CAUSE:This is a known issue in MicroPress 7.5.0.1. SOLUTION:As aworkaround, print and hold the job in PrintStation Manager and set 3-hole punch for tabstock in PrintStation Manager. SPECIAL NOTE : Solution contribution by Bob Felch, ESS/SSD TAUS0801668EN*
Solution ID
Solution Usage
Description After updating the IC-408 to version 1.1, unable to print andfinishing options and features not available. Solution CAUSE:Correct PPD has not been loaded in Adobe PageMaker or PPD has not been assigned to printer in PageMaker print dialog box. SOLUTION:To correct this: 1. Remove the EF9M9A90 and the EF9M9090 PPDs from the C:\Program Files\Adobe\PageMaker 7.0\RSRC\USENGLSH\ppd4 folder. 2.Copy and paste the EF9M9A91.ppd from the extracted IC-408 version 1.1 print driver into the PPD4 folder. 3.Reboot the system then open PageMaker file (File=> print => select the IC-408 printerthen select PAPER). This should now make the DOCUMENT button available. 4.Select DOCUMENTand change the PPD to Fiery X3ETY2 65_55C-KM. 5.Press ENTER on keyboard. This may cause job to print but the PPD will now be assigned as the default PPD to use for this printer. Note :Once the PPD is selected in the Document screen all the finishing features become available andthe remainder of the steps are just to set the PPD to that printer so the PPD does not have to be selected everytime. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0808310EN*
Solution Usage
Description Quick Cal/Color Cal option is not shown. Only one calibration type is listed. Solution CAUSE: Desired calibration device is not set. SOLUTION: From CREO interface select File=> Preferences=> Calibration Device=> Select Desired Calibration type. Off-the-glass = Color Cal Device Tool = Densitometer. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0901054EN*
Solution Usage
Description Jobs will not print or delete. Solution CAUSE: User Authentication has been enabled on the bizhub PRO C6500. SOLUTION: User Authentication cannot be used when printing from the MicroPress. Disable User Authentication on the bizhub PRO C6500. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
August 2011
24
bizhub PRO C6500


Solution Usage
Description Missing profile message when trying to print calibration page. Solution CAUSE: Paper tray on the bizhub PRO C6500 was set for the incorrect paper type. These may include Colored or Punched. SOLUTION: Set paper tray on the bizhub PRO C6500 to White and\or Non-Punched. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS0902121EN*
Solution Usage
Description Cannot print when using 64-bit Microsoft Windows Vista and IC-303 running firmware version 1.01. Solution CAUSE: Microsoft Windows Vista driver incompatibility with older Fiery system software. SOLUTION: Update Fiery system software to version 2.0 or above. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Rabindranauth Ramkumar, KMBS/Tampa, FL
Solution ID
TAUS0902160EN*
Solution Usage
Description Print jobs failing to process when selecting 8.5x11R size paper with image quality set to High. Job prints normally when 8.5x11 paper is selected. Solution CAUSE: Print controller version 2.0 software bug. SOLUTION: Load the version 2.0 Service Pack 1 (SP1) using the installation procedure in the attached Release Notes. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : Service Pack 1 (SP1) is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0902551EN*
Solution Usage
Description IC-304 unable to communicate properly with the MFP with the FD-501, FS-503 and LS-501 installed. Will not RIP.
Solution CAUSE: Improper configuration. SOLUTION: The CREO workstation is not able to support the configuration of FS-503 with FD-501 Bookletmaker and LS-501 stacker, even though theMFP does support it. SPECIAL NOTE : Solution contribution by David Holt, SSD District Service Manager/Midwest Region
Solution ID
TAUS1000116EN*
Solution Usage
Description Fiery IC-305displays "check copier power and cable connections" on the LCD panel. Solution CAUSE:The Fiery interface card has become dislodged fromthe PCIslot. SOLUTION:Power off the Fiery IC-305 and reseat the interface board.Power on the controller.
August 2011
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bizhub PRO C6500
SPECIAL NOTE: Solution contribution by Stephen Schmelcke, Workgroup/SSD
Solution ID
TAUS1000360EN*
Solution Usage
Description When you try to import a large PDF file to the IC-304 print controller (version 2.1), the file is not imported, and in the Message Viewer window, the following message is indicated: Import PDF failed because the file is corrupted . Solution CAUSE: System code anomaly. SOLUTION: CREO has released a patch, Import_PDF_ Patch , to resolve this issue. Install the attached patch following the attached Import PDF Patch instructions. IMPORTANT : The patch is intended to be installed in conjunction with system code versions 2.1 and 2.1JP only. Notes : 1. To open the ZIP file WinZip should be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view. 2. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS1100012EN*
Solution Usage
Description How to print an 11x17 booklet with a cover from Adobe InDesign CS5 version 7.0 on a Macintosh OS X version 10.5 and 10.6. Solution Use the attached procedure, How to print an 11x17 booklet with a cover from Adobe InDesign CS5 version 7 for the correct driver settings. This procedure is for use with version 2 system software on the IC-408 Fiery controller using the 1-167NFP X3eTY2 65-55C-KM 2.0 driver when the machine is configured with an FS-607 booklet finisher. Please see the attached Program Release Information for further details on this driver. This driver is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Note : To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS1100253EN*
Solution Usage
Description "Could Not Execute Job" message is displayed on theMFP control panel when trying to print an internal test page or a print job.
Solution CAUSE: One or more of the options or paper trays has been isolated from the MFP. The item(s) will be listed under the Faulty Part/Isolation dip switches. SOLUTION: Verify the followingDIP switches are set to 0 : 1.DIPSW 6, bits 0-7 2. DIPSW 7, bits 0-7 3. DIPSW 18, bits 0-3 and bits 5-7 4. DIPSW 19, bit 5 5. DIPSW 21, bits 4 and 5 SPECIAL NOTE : Solution contribution by Gary Scimeca, Workgroup/SSD
Solution ID
TAUS1103777EN*
Solution Usage
Description When printing a PCL file, the prints will not go to the correct output tray. Solution CAUSE: The print job has both PJL and PCL OUTBIN commands in it.
August 2011
26
bizhub PRO C6500
SOLUTION: Remove all of the PCL OUTBIN commands and leave the PJL OUTBIN command in the print file. Note : Thecontrollers only support the PJL OUTBIN commands. They do not support OUTBIN PCL commands. Ifa controller receivesthe OUTBIN PCL command, it will ignore both the PCL and PJL command. SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD
August 2011
27
bizhub PRO C6500

Dirty image - Spots, banding, streaks, smudged or background

Solution Usage 201
Description Streaks and/or lines on copies, possibly accompanied by an abnormalnoise.
Solution CAUSE: Drum cleaning blade has "flipped". SOLUTION: Depending upon the installed Drum Unit there are different recommendations: If using a DU-102 Drum Unit please install the cleaning blade (p/n65AA 2003 1)and2 cleaning blade holders (p/n 65AA 2012 0) from the 8050/bizhub PRO C500. The 8050/bizhub PRO C500 cleaning blade should be trimmed on the corners before installation. If using a DU-102B Drum Unit please install the cleaning blade (p/n65AA 2003 1)and2 cleaning blade holders (p/n 65AA 2012 0) from the 8050/bizhub PRO C500. The 8050/bizhub PRO C500 cleaning blade should NOT be trimmed on the corners before installation. If using themodified " Green Dot " Drum Unit no modifications are required. Please see the attached documents and Bulletin Number 6833for instructions.To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE: Solution contribution by Clinton Marquardt, ESS/BSE
Solution ID
TAUS1000512EN*
Solution Usage
74
Description Toner is adhering to the drum surface.It can be cleaned off, but returns a short time later. Solution CAUSE: It appears that there may be an issue with the coating on the drums which seems to be most sensitive when replaced in the black drum section. The other three colors, cyan, magenta and yellow, do not seem to be affected as much by this change to the drum surface. SOLUTION: If you are experiencing marks on the drum, please order a replacement 102C drum (p/n A0400Y4). All drums with a date code of January 2011 (11/01)or later have been modified.The date code is on a white sticker on the outside of the box. The format is Year/Month. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS
Solution ID
TAUS0703731EN*
Solution Usage
30
Description Dark bandin the main scan (front-to-rear) direction at the lead edge. Solution CAUSE: Incorrect separation setting. Note : Please refer to attached sample of dark band. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SOLUTION: Adjust theDC separationsetting: 1. Set Dip-SW 1-0 to 1. 2. Select Paper setting => Change => Process Adj. => Separation DC (Front) and (Back). 3. Change the Separation DC settings from -20 to -30. 4. Please check the dark band level. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and Mark D'Attilio/Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID
TAUS0702504EN*
Solution Usage
27
Description A dark jitter is seen in the main scan direction (front-to-rear).This is usually noticable when using heavy stock paper. It is most prevalent when printing gray halftones. Solution
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bizhub PRO C6500
CAUSE: Heavier paper contacts the upper second transfer roller and causes the transfer unit to vibrate.This vibration causes the image to jitter when being transfered from the drum to the transfer belt. SOLUTION:Install firmware v27-GC8 or later and set DipSW 11-5 to "1". After the DipSW is set please perform the following to activate the feature. 1. Enter User Setting. 2. Select Common Setting. 3. Select Next. 4. Change the Thick Paper BK Mode to ON. This firmware will cam all the 1st transfer rollers against the drums when using black only mode. Even though the color 1st transfer rollers are cammed against the drums they are not used for image development.They are only used to stiffen the transfer assembly to reduce the amount of vibration. NO COLOR CLICKS WILL BE INCURRED. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD TAUS0702133EN* 21
Solution ID
Solution Usage
Description Banding in half tones in the lead-to-trail direction on all copies, prints and test charts. Solution CAUSE: Changing machine conditions. SOLUTION: Adjust AC Dev Bias in the negative direction for the affected color(s). To adjust AC dev bias, perform the following: 1. Enter Service mode. 2. Select [PROCESS ADJUSTMENT]. 3. Select [PROCESS FINE ADJUSTMENT]. 4. Select [DEVELOP AC BIAS FINE ADJ]. 5. Set the affected color(s) to the desired setting. The range is +5 to -5. The default setting is 0. 6. Exit Service mode. Automatic Gamma will automatically run when the Service mode is exited. SPECIAL NOTE : Solution contribution by Freddie Burnham/Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID
TAUS0900371EN*
Solution Usage
18
Description Banding from front-to-rear (in many cases, mostly cyan). The banding (lines/vertical bands) may also be considered as being in the main scan direction.
Solution CAUSE: Scratched(worn) drum(s), failingcoronasand/orover-charged developer. A PM is required. SOLUTION: Perform a 100K PM and 200K PM. Replace all drums and developers. Replace the Charging Corona Assembly. The bizhub PRO C6500 series 100K PM kit (Item #DC65PM100) is for the bizhub PRO C6500, C6500P and C5500 ONLY. The bizhub PRO C6501 series 100K PM kit (Item #DC651PM100) is for the bizhub PRO C6501, C6501P and C5501 ONLY. Item numbers for 200K PM kits are as follows: Item #DC65PM200 - Includes all 200K PM Parts (no developers or drums) Item #DC65X001 (Kit A) - Includes all 200K PM parts plus developers (1 each) Item #DC65X002 (Kit B) - Includes all 200K PM Parts plus developers (1 each) and four (4) drums. The PM schedule for the bizhub PRO C6500 is every 200K and the PM schedule for the bizhub PRO C5500 is every 150K. Note : Please see the attached sample of the banding andattachments concerning PM Kit contents.To view the attached Excel document, you may need to download a free copy of Microsoft Excel Viewer (74MB). To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Cesar Jimenez and Ian Lynch, Production Print/SSD
Solution ID
TAUS0702447EN*
Solution Usage
12
Description Lines on all color copies/prints in the sub-scan direction.
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bizhub PRO C6500
Solution PROBABLE CAUSES: 1. Failed or damaged transfer belt. A modified Transfer Belt Plate (Intermediate Transfer Assembly Kit - p/n A03U R7A4 00) is available to prevent the scratching of the rear side of the transfer belt on bizhub PRO C6500/C6500P. Please seeattached Bulletin Number 6187 for details. 2. Failed charge corona. Note : Please reference attached "Lines" document tosee the image quality. To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Replace the charge corona (bizhub PRO C6500/C6500P - p/n A03U R703 00 and bizhub PRO C6501/C6501P/C65hc - p/n A0U0 R712 00). SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS;Ed Bellone/Ian Lynch, Production Print/SSD andDave Mohring, NW Office Technologies, Inc.
Solution ID
TAUS0614442EN*
Solution Usage
Description Double image when copying or printing and the machine is misting one or more toners from the drum area. Solution CAUSE: Rear locking screws for the drum cleaner blade were not removed during machine setup or drum unit replacement of one or more units. SOLUTION: Ensure that the front and rear locking screws for the drum cleaner blade are removed during machine setup. SPECIAL NOTE : Solution contribution by Jim Behrends and David Aekus, Production Print/SSD
Solution ID
TAUS0802307EN*
Solution Usage
Description Intermittent cyan, magenta, yellow or black streaks from front-to-rear. Solution CAUSE: Possible loose HDD ribbon cable on the HD-506 assembly. SOLUTION: Check and reseat all the ribbon cables on the hard drives of the HD-506 assembly which mounts on the Memory Control Board Assembly (p/n A03U H040 13).
Solution ID
TAUS0802191EN*
Solution Usage
Description Identifying a repeated mark on copies/prints. Solution Failed or "dirty" mechanical part which may needcleaning or replacing. Approximately 251mm pitch: Damageto the fusing belt Approximately 188mm pitch: Damageto the drum surface Approximately 95mm pitch: Soiled second transfer roller Approximately 94mm pitch: Developer conveyance failure Note : As a reference, the inch conversion is: 251mm = 9.88 inches 188 mm = 7.40 inches 95mm = 3.74 inches 94 mm = 3.70 inches SPECIAL NOTE : Solution contribution by Ed Bellone/Ian Lynch/Greg Lantowski, Production Print/SSD
Solution ID
TAUS0902440EN*
Solution Usage
Description Random lines appear at the edges of scanned documents. Solution
August 2011
30
bizhub PRO C6500

CAUSE:IC-304/Plus system code needs to be updated.
SOLUTION:Update the system code to 2.1 and install the "Scan Lines" patch. NOTE: The system code and patchare available for download via the Konica Minolta Download Selector: 1. Login in via www.mykonicaminolta.com . 2. Select the "Service" tab located at the top of the page. 3. Select the "SSD (DNA, Drivers, MSDS)" link located to the left. 4. Select the "Continue on to the SSD Home Page" link located in the middle of the page. 5. Select the "Download MSDS, Drivers, Firmware and more" link located to the left. 6. Select a Product Group and then a Product (model). A File Type and OS are optional selections. 7. Click on ? Show. 8. All product-related downloads are listed with the most current at the top of each category. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS
Solution ID
TAUS0657540EN*
Solution Usage
Description Streaking on copies and prints. Solution PROBABLE CAUSES: 1. Fixing paper exit roller pressure is too high. The bizhub PRO C6500 series has added a customer adjustment lever to the fuser exit plate to release pressure on the exit rollers, allowing the print to cool with less pressure on the image.Slide the lever to the front to remove the pressure and to the rear for small size copies or prints. 2. Worn Lower roller ball bearings and insulating sleeves arecausing fuser to run slow. Replace Lower roller bearings (p/n 26NA 5371 2) and insulating sleeves (p/n A03U 7227 00). SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD and Case Bratten, KMBS/Minneapolis, MN
Solution ID
TAUS0701789EN*
Solution Usage
Description Streaks on copies/prints with mixed colors. Solution CAUSE:Worn/damagedfirst transfer rollers. SOLUTION: To help isolate if it is a failed transfer roller, run halftones of 2 mixed colors at different densities levels (40%, 80%, 100%), and alternate the colors until the problem has been isolated. Confirm theproblem transfer roller(s) by swappingwith each other. Replace thetransfer roller as necessary (p/n A03U500400). Note :Please refer to the attached Troubleshooting Guidefor additional information on copy quality issues. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD TAUS0800268EN* 1
Solution ID
Solution Usage
Description Scuff marks on trail edge of copies. Solution CAUSE:Paper isbrushing the upper fuser guide. SOLUTION:Check lowerfuser roll insulating sleeves.If they are worn or broken the lower roller will not function as designed.The sleeves must be replaced (p/n A03U 7227 00). SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0800517EN*
Solution Usage
Description Random color lines or marks are displayed on the prints when using the step and repeat function. Solution
August 2011
31
bizhub PRO C6500

CAUSE: Firmware bug
SOLUTION: Please install the IC-304Imposition Patch. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD TAUS0800685EN* 1
Solution ID
Solution Usage
Description SD-501, front cover soiling.
Solution CAUSE: The front cover becomes dirty/soiled during booklet creationdue to the shape of Pressing Plate/1 (non-supply part) and Pressing Plate/2. SOLUTION:To remedy this problem, changes have been made to the shape of the Pressing Plate/1 and Pressing Plate/2. In accordance with this, the part number of Support Plate 1assembly (p/n 15AN-6221) has been changed. See attached Parts Modification document for details.To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0901899EN*
Solution Usage
Description White spots with tailing. Solution CAUSE: The transfer belt separation claw is contacting the transfer belt due to a worn actuator pin on the separation claw assembly. SOLUTION: Replace the separation claw assembly (p/n 65AA -284 0). Review the attached samples for more detail on symptom and worn part. SPECIAL NOTE : Solution provided by John Day, Network Imaging Integrator, Hughes-Calihan Konica Minolta, Inc.
Solution ID
TAUS0902627EN*
Solution Usage
Description Lines in sub scan (lead-to-trail) direction. Solution CAUSE:Worn lower fuser roll bearings and sleeves which causepaper to curl upward in the fuserentrance and contact the guide. SOLUTION: Replace the bearings (p/n 26NA 5371 2) and i nsulating sleeves (p/n A03U 7227 00). SPECIAL NOTE : Solution contribution by Case Bratten, KMBS/Minneapolis
Solution ID
TAUS1100125EN*
Solution Usage
Description Random yellow dots which can only be seen with a loop are present on color copies and prints. Solution CAUSE: This is normal machine operation. SOLUTION:No action required. Due to the high color reproduction capability of Konica Minolta printers a yellow dot pattern which is invisible to the naked eye is placed on color documents to hinder counterfeiting. The yellow dot pattern is different for each machine. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
Solution ID
TAUS0901055EN*
Solution Usage
Description Front-to-rear lines, very close together, on one color.
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32
bizhub PRO C6500
Solution CAUSE: The plate that the developing unit slides onto has become loose and it is rubbing on the drum. SOLUTION: Tighten\repair the plate that the developing unit slides onto. Replace the drum if damaged. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS0800732EN*
Solution Usage
Description Smearing along edge of paper.This occurs when paper is fed from main body bizhub PRO 1050 series or from the LS-501/LS-502 installed on the bizhub PRO 1050 series or the bizhub PRO C6500 series.
Solution CAUSE: Idler, conveyance and feed rollers need to be replaced withmodified rollers. SOLUTION: The modified rollers have a different type of rubberto prevent smearing on copies.Urethane rubber is now used rather than EPDM rubber.See attached Parts Modification documents for more detail.To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0800734EN*
Solution Usage
Description FD-501,marks on edge of copies.
Solution CAUSE:Conveyance driveroller composition (rubber). SOLUTION: Modified rollers now useurethane rubber rather thanEPDM rubber.See attached Parts Modification document for details.To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS1000036EN*
Solution Usage
Description Missing magenta band in the front-to-rear direction of the first image on the rear frame side of the machine when making 8- or 9-UP images onto 12x18 stock via a Macintosh non-Intel 10.4 O/S workstation. Solution CAUSE:The IC-304 system code is corrupt. SOLUTION: Reload system code on the CREO. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
August 2011
33
bizhub PRO C6500

Other image quality failure

Solution Usage 37
Description Under certain conditions, the cyan toner used in these models may cause spots on prints. Solution CAUSE: Only certain manufacturer lots of cyan toner exhibit these spots which are the result of a manufacturing anomaly. SOLUTION: All the affected lot numbers have been purged. Please order new toner from KMBS. SPECIAL NOTE : Solution contribution by Joe Rooney, Manager/Service Operations and Russell Anselmo, Manager/ESS.
Solution ID
TAUS0800719EN*
Solution Usage
Description RU-503/RU-504, when printing on 200g/m2 or more thick paper, the "scratches" appear on the solid part of the image. Solution CAUSE: At the paper path of finishing options, including RU, the thick paper contacts with the steel plate or gate. As the result, fine "scratches" appearin the face-down direction. SOLUTION: On the steel plate of RU, attach PET sheets to reduce the contact area between paper and paper path so that scratch is reduced. However, this solution is effective only for the face-up exit and not effective for the face-down exit or duplex printing. Also, this solution is effective against the "scratches" caused by the RU but not effective for the "scratches" generated by lower stream option. Note : This countermeasure is to beapplied only to the machines experiencing the problem. Please refer attached files for detailed procedure. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBT (Japan).
Solution ID
TAUS0800272EN*
Solution Usage
Description Copy quality defects; CQ issues. How to change the Speed Down, 2nd Transfer Pressure or the CPM Down. Solution To change the Speed Down, 2nd Transfer Pressure or the CPM Down, perform the following: 1. Touch the Paper Setting on the control panel. 2.Touch the CHANGE setting. 3.Select the Process Adj. button. 4.Press NEXT two times. This shouldgo to the screenfor Speed Down, 2nd Trans Pressure and the CPM Down. Try setting these adjustments for CQ defects. CAUTION : Adjustment of the 2nd Trans Offset, Separation AC and Separation DC may be needed when Speed Down is set to On. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD TAUS0802406EN*
Solution ID
Solution Usage
Description Error when performing the Scanner Smooth Tone Adjustment. Solution CAUSE:This adjustment is not available in the field. SOLUTION: This adjustment is only used in manufacturing for initial set-up. If any parts in the scanner section are replaced and the copy quality is not acceptable, performAdj. Data Reset. This will set the default data to a factory average.No further adjustment will be needed. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS
Solution ID
TAUS1002413EN*
Solution Usage
Description Caution when adding developer to developing unit.
Solution
August 2011
34
bizhub PRO C6500
Other image quality failure
Please check if there is any foreign material on the developer charging funnel before loading developer.Foreign material (plastic burr, glue, trash, etc.) may stick to developer charging funnel. If the foreign material mixes in the developer, an abnormal image (white streaks) may appear. Before charging the developer, please check the developer charging funnel and removeany foreign material. SPECIAL NOTE : Solution contribution by KMBT (Japan)
August 2011
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bizhub PRO C6500

Image blank or solid color

Solution Usage 101
Description Indentations are being seen on 12x18 or 13x19 paper at the 11-inch mark after running mostly 8.5x11 paper. Solution CAUSE:These marks are caused by wear on the fuser belt. It occurs when most of the paper printed is 11" followed by changing to larger paper. SOLUTION: A conversion kit is available to enable customers in production print environments to exchange the fusing unit without the need for a technician (Customer Replaceable Fuser Unit). This kit will allow the fusing unit to be removed by the end user and swapped with another.Please see attached Bulletin Number 6756 for additional details. To viewthe PDF, you may need to download a free copy of Adobe Reader. IMPORTANT : The only version of the CRU waiver form which is acceptable is the one which is attached to the bulletin. The technician should order the fuser kit and then work with the customer to have the waiver form filled out. The order number should be included in the appropriate space on the waiver form. The completed form should then be attached to the ticket. The ticket should then be transferred to ESS who will coordinate the release of the kit with the Parts department. No fusing unit modification kits will be shipped until ESS has received the signed CRU waiverform. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Ed Bellone, Production Print/SSD
Solution ID
TAUS0623030EN*
Solution Usage
31
Description Evenly spaced yellow, magenta, cyan, or black lines from lead-to-trail after setup. Solution CAUSE: The time, date, and telephone numbers have not been programmed. SOLUTION: To program the time, date, and phone numbers: bizhub PRO C500/CF5001/8050 1. Press the Help key. 2. Select [Key operator mode]. 3. Select [1. System initial setting]. 4. Select [1. Date & Time setting]. 5. Enter the date and time pressing [Set] after each entry to scroll to the next number entry position. 6. After all numbers have been entered, select [Set], [Previous Screen], [Previous Screen] to return to the normal operations screen. 7. Enter the 25 mode (power ON the sub power switch while pressing the 2 and 5 keys). 8. Select [12. Setting date input]. 9. Input the proper date. Note: The date must be entered again even if the current displayed date is correct. The machine will cycle through the date, month, and year each time the numbers are entered. 10. Select [OK] after each number entry. 11. Select [7. Telephone number setting menu]. 12. Select [Service center Telephone number (16 digit)]. 13. Input up to 16 numbers. Note: A number must be entered. 14. Select [Service center FAX number (16 digit)]. 15. Input up to 16 digits. Note : A number must be entered. 16. Select [OK]. 17. Power the sub switch OFF/ON to exit the 25 mode. bizhub PRO C6500/C6500P/C5500/C6501/C6501P/C5501/C65hc/LD6500 Follow the setup instructions that come with the machine (Installation Manuals are attached)and do not powerOFF the machine until everything has been entered. Refer tomanuals for: Time and Date setting Setup Date Input Telephone number setting Notes : 1.To viewthe zipped PDFs, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . 2. To open the ZIP file, WinZipshould be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm .The file can either be saved to disk or opened.It is recommended to download the ZIP and open from the local computer to view or run the contents. SPECIAL NOTE : Solution contribution by Ed Bellone and David Aekus, Production Print/SSD
Solution ID
TAUS0802113EN*
Solution Usage
11
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bizhub PRO C6500

Description A "halo" or "blasting" around black text, most noticeable toward the front or rear edge.
Solution PROBABLE CAUSES: 1. Incorrect settings. Please perform the following: Select: a. Utility=> Machine Admin=> System Setting=> Expert Adjustment=> Process Adjustment. b.Toner Quantity=> Black. Change the setting to -1 and recheck the image. If needed, change the setting to -2 and so on, rechecking the image after each change. Note :This adjustment can affect the max density of the image so do not set the value unnecessarily low. Select: a. Service Mode=> Process Adjustment=> Process Fine Adjustment=> Covered Margin. b. K (Black). Change the value to+2 (increase if necessary). 2. FailedWrite Unit. ReplaceWrite Unit (Black write unit- p/n A0U0 R707 00 andColor write unit- p/n A0U0 R708 00). SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Ed Bellone, Production Print/SSD
Solution ID
TAUS0701614EN*
Solution Usage
Description SD-501, dust mark appears on bundles of paper output in the Trimming mode.
Solution CAUSE: Dus t accumulation not dropping from the Trimming board. SOLUTION: I nstallthe following partsby adhering tothe attached installation procedure. PART NUMBER ITEM 15AQ-5800 Paddle unit 15AQ-5810 Guide sheet/3 Assembly 15AQN19200 DC relay wiring/K 15AQN19300 DC relay wiring/L Notes : 1. If trimming dust does not drop properly after installation of the paddle unit, please check the following: Whether or not the guide sheet/3 fully opens If the guide sheet/3 cannot fully open: a. Trimming dust is caught at the moving part of the guide sheet/3. Remove the dust. b. The press board of the dust box does not move smoothly. Apply additional grease on the slide shaft of the press board (compress the long spring andset it asidetoapply grease on the shaft). c. The positional relation between the press board and open roller of the guide sheet3/ is not correct and the press board is malformed. Correct the malformation "manually". Whether or not the blackplastic istight (taut or stiff)when the guide sheet/3 is fully opened If it is not stiff, after ensuringguide sheet/3 fully opens, fix theplastic whileguide sheet/3 is fully opened. 2. To view the attached document, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at the following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . SPECIAL NOTE : Solution contribution by Freddie Burnham and Ed Bellone, Production Print/SSD
Solution ID
TAUS0801085EN*
Solution Usage
Description Security lines on copies after a new install. Solution CAUSE: Initial settingsdid not take when programmed. SOLUTION: Time and date, telephone and ADF serial numbers need to be reentered:
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1. Sub-power ON g Utility/Counter g Machine Admin settings g System settings g Date and time setting g (Enter year/month/day/time) g OK g Exit g PowerOFF sub-power switch. 2. Enter Service Mode g System settings g Setup date input g (Enter year/month/day) g OK. CAUTION : DO NOT POWER OFF. Leave machine in Service Mode. 3. In the Service Mode g System settings g Telephone setting g (Enter 16-digit number) g OK. Repeat for the fax number.Set to all 9s if there is no fax number. CAUTION : DO NOT POWER OFF. Leave machine in Service Mode. 4. In the Service Mode g System settings g M/C serial number setting g touch ADF g (Enter ADF serial number) g OK g PowerOFF sub-switch. 5. PowerON sub-switch and run copies with no security lines. SPECIAL NOTE : Solution contribution by Mike McCarthy/David Aekus/Ed Bellone/Ian Lynch/Chuck Tripp/Jim Behrends, Production Print/SSD
Solution ID
TAUS0702887EN*
Solution Usage
Description Dirty copies with lines and possible noise. Solution CAUSE: Transfer belt cleaning blade flipping due toinsufficient lubrication of the transfer belt cleaning blade. SOLUTION: To allow for sufficient lubrication of the transfer belt cleaning blade set software DipSW 20-4 to 1 (enabled).To set DipSW 20-4 to 1, perform the following: 1. Enter Service mode. 2. Select [System Setting]. 3. Select [Software SW Setting]. 4. Set switch 20-4 to 1. 5. 5.Exit Service mode. SPECIAL NOTE : Solution contribution by Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID
TAUS0703404EN*
Solution Usage
Description How to prevent jitter at intervals of 95mm in B/W mode. Solution Install modified drive coupling parts. Please refer to the attached Parts Modification Notice.To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html TAUS0800291EN* 2
Solution ID
Solution Usage
Description Image of holes from 3-hole punch paper on side 2 of duplexed pages. Solution CAUSE: Lower transfer roller retains toner passed through the holes of the three-hole punched paper and isthen placed on the backside ofthe duplexedpage. SOLUTION: There is no cleaning mechanism for the lower transfer roller. The only solution is to scale the image and perform an image shift as to not allow the image to intersect the holes. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0657584EN*
Solution Usage
Description Evenly spaced lines in the sub-scan direction after initial setup. Solution CAUSE: Initial settingsdid not take when programmed. SOLUTION: Time and date, telephone and ADF serial numbers need to be reentered: 1. Sub-power ON => Utility/Counter => Machine Admin settings => System settings => Date and time setting => (Enter year/month/day/time) => OK => Exit =>PowerOFF sub-power switch. 2. Enter Service Mode => System settings => Setup date input => (Enter year/month/day) => OK. CAUTION : DO NOT POWER OFF. Leave machine in Service Mode.
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3. In the Service Mode => System settings => Telephone setting => (Enter 16-digit number) => OK. CAUTION : DO NOT POWER OFF. Leave machine in Service Mode. 4. In the Service Mode => System settings => M/C serial number setting => touch ADF => (Enter ADF serial number) => OK => PowerOFF sub-switch. 5. PowerON sub-switch and run copies with no security lines. SPECIAL NOTE : Solution contribution by Ian Lynch/Jim Behrends/Chuck Tripp, Production Print/SSD
Solution ID
TAUS0801344EN*
Solution Usage
Description Poor quality on thick stock glossy paper only. Solution CAUSE: Deformed registration guide plate 2. SOLUTION: Replace the registration guide plate 2 (p/n A03U7117 00) or the registration roller assembly (p/n 65LAR707 00). SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS1001508EN*
Solution Usage
Description Gamma correction error code C-2801, C-2802, C-2803 orC-2804. One color is blank and there is a rubbing sound in the transfer belt unit area. Solution CAUSE: One of the first transfer rollers (color)has fallen out ofits holdersand is now in the lower portion of the transfer belt unit. SOLUTION: Remove the transfer belt unit and then remove the transfer belt. Verify all first image transfer rollers (p/n A03U 5012 00)are properly seated in their respective holders. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID
TAUS0703405EN*
Solution Usage
Description In some instances, when selecting the Improve Text/Line in Image option in the Job Parameters window, and RIP the file, only the black separation prints. Solution CAUSE: Patch update required. SOLUTION: Install the RIP_Patch. See attacheddocumentation for additional detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html Notes : 1.Ensure that the bizhub PRO C6500 has the modified IPB installed. The modified IPB serial number cut-in for the bizhub PRO C6500 is: A03U010001509 - U.S. A03UP10000697 - IKON (U.S.) A03UW10000041 - Generic (U.S.) A03V010000031 - For the bizhub PRO C6500P (U.S.) The modified IPBs can be identified by one of the following: A red dot on the white bar code label. R144 has been removed. Revision level 5 or greater (A03UH02015 or higher). Please follow the below procedures to acquire a modified IPB: ASSD Ticket Number must be acquired in order to file a claim for the FOC replacement IPB. FOC PART(s) ORDERING PROCEDURE A Free-of-Charge (FOC) modified bizhub PRO C6500 Image Processing Board can be ordered via the Online Technical (FOC) & Special Program order form in MyKonicaMinolta.com. To placethe FOC claim, please go to Service => Warranty Repair & Special Programs => Warranty Services & Technical/FOC Programs => KMBS Technical (FOC) & Special Programs. Access and complete the SSD Program claim form that is located in the Claim Type drop-down by selecting SSD Solution Claim (bottom of the list). Afterselecting "SSD Solution Claim",select the appropriate Solution ID from the SSD Solutions pop-up box in the Product RA/Claim Information at the bottom of the form.A description of the associated FOC part that will be shipped is then displayed. Under this SSD program, KMBS will ship all parts at no-charge. Uponreceipt and verification ofthe online claim information, KMBS Service Operations will process a Free-of-Charge parts order. All parts will be shipped via UPS 2-day Air Service, and an automated E-mail will be sent to the submitting KMBS Customer confirming the shipment and the KMBS claim number, parts order status and the UPS tracking number for the delivery. Questions related tothe FOC parts claims may be directed to KMBS Logistics Operations at (201) 934-5339. 2.The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS
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bizhub PRO C6500

Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
August 2011
40
bizhub PRO C6500

Image delay, advance, shift or skew

Solution Usage 25
Description Intermittent half-inch image shift on second side in the main scan direction.
Solution PROBABLE CAUSES: 1. Failed Image Processing Board (IPB). Verify failed Image Processing Board by swapping it with another board if possible. Replace the IPB as necessary (p/n A03U H020 28 for bizhub PRO C6500/C5500 and p/n A0U0 H020 02 for bizhub PRO C6501/C5501 ). 2. Failed ADU centering sensor (PS65). Replace the ADU centering sensor (p/n 56UA 8551 0E for bizhub PRO C6500/C5500 and p/n 56UA 8551 0E for bizhub PRO C6501/C5501 ). SPECIAL NOTE : Solution contribution by Ian Lynch/Freddie Burnham/Mike McCarthy/Ed Bellone/Chuck Tripp, Production Print/SSD
Solution ID
TAUS0700120EN*
Solution Usage
16
Description Varying second side registration in the main scan direction. Solution CAUSE: Failed ADU centering sensor (PS65). SOLUTION: Replace ADU centering sensor (p/n 56UA85510E). Note :Part number provided by Alexander Fedoseev - KMBS/Ft. Myers.Part number and sensor designationin the Service Manual are incorrectly labeledcausing confusion when ordering.Part numbers in the Parts Manual are correct. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0703539EN*
Solution Usage
15
Description How to adjust the 1st side and 2nd side image registration.
Solution Please refer the attached documentation if the customer requests accurate image registration between 1st side and 2nd side using PF-601or LU-202. It describes paper skew, trailing edge timing, centering error, vertical magnification and horizontal magnification adjustment procedure. If the customer uses the PF-601or LU-202, and requests accurate image registration between 1st side and 2nd side, please perform following: 1. PF-601 side guides fine adjustment (correct 1st side skew). 2. LU-202 side guides fine adjustment (correct 1st side skew). 3.Enable [Side 2 lens adjustment mode]. 4. Image position adjustment -method to adjust the trailing edge, centering error, vertical zoom and horizontal zoom using the [Chart adjustment]. Note : To view the attached document use Microsoft Excel or the free Excel Viewer . SPECIAL NOTE : Solution contribution by Ed Bellone and Ian Lynch, Production Print/SSD
Solution ID
TAUS0800206EN*
Solution Usage
14
Description PF-601, varying first side registration in the main scan direction.
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bizhub PRO C6500
Solution CAUSE: Possible failed Imaging Centering sensor PS25 (CN928 on the PFDB). SOLUTION: Try disabling the skew correction sensors to see if this corrects the problem. To disable skew correction: set DIPSW 26-4=1 and DIPSW 26-5=1. When DIPSW 26-4=1, skew correction is disabled for PFU1, PFU2 and LCT. When DIPSW 26-5=1, ADU skew correction is disabled. Replace the Imaging Centering sensor (p/n A03X R703 00) as necessary. Use the information in the attached documentation concerning 1st side, 2nd side registration and image position. To view a PDF, you may need to download a free copy of Adobe Reader. Note :The default for both the DIPSWs is 0 and they are the same as conventional control. This is a new feature of version 30 firmware. SPECIAL NOTE : Solution contribution by Freddie Burnham, David Aekus and Chuck Tripp, Production Print/SSD
Solution ID
TAUS0801213EN*
Solution Usage
11
Description PF-601, image shifts from front-to-rear only from Tray 5. Solution CAUSE:The inclination sensor assembly has failed. SOLUTION: Replace the PF-601inclination sensor assembly (p/n A03X R703 00). SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0702481EN*
Solution Usage
Description Colors are shifting after every calibration. Solution CAUSE: Patch upgrade required. SOLUTION: The IC-303 1-TP12R patch has been released. Install the IC-303 1-TP12R patch. Notes : 1.See attached ReadMe document for additional detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html 2. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD TAUS1002380EN* 7
Solution ID
Solution Usage
Description Incorrect image rotation of prints after updating to Macintosh OS 10.6.5.(image outputs as portrait direction on landscape sheet) This issue may only occurwith Adobe applications, especially InDesign, but can occurwith any application.
Solution CAUSE:The Macintosh OS 10.6.5 update modifies the CUPS filter. Thisis an industry-wide issue and is notrelated to any issues with Konica Minolta drivers and/or software. SOLUTION: Apple has identified the root cause of the issuewhichis resolvedwith the version 10.6.6 update. Please update to Macintosh OS 10.6.6. Note : To viewa PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by KMBT (Japan)
Solution ID
TAUS0701444EN*
Solution Usage
Description Image is skewed on the paper.
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bizhub PRO C6500
Solution CAUSE: Registration loop adjustment has not been performed. SOLUTION: Perform the Registration Loop Adjustment. Follow these procedures: 1. Enter Service mode. 2. Select Machine Adjust 3. Select Printer Adjust. 4. Select Registration Loop Adjust. 5. Select desired paper tray. 6. Enter an adjustment value of +/- 99 and press Set. 7. Exit Service mode. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0703360EN*
Solution Usage
Description Uneven pitch countermeasure. Solution Install the uneven pitch countermeasure as explained in the attached Parts Modification Notice.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html TAUS0902508EN* 5
Solution ID
Solution Usage
Description Small blank area appears or color registration error is visible with text or fine lines. Solution CAUSE: When using heavy paper (256gsm or more) or thick paper, the intermediate transfer belt rotation speed is changed when the paper passes the 2nd transfer unit.It causes the color registration error at the first transfer where the toner on the photoconductor drum is transferred to the intermediate transfer belt.The color registration error appearing at thefirst position depends on the distance between the 2nd transfer roller and drum for each color (see attached file). From 495mm of the 1st sheet or from the 2nd sheet, the color registration error of each color overlaps and is visible for all colors. SOLUTION: To reduce the intermediate transfer belt speed change, increase the line speed: 1. From COPY or MACHINE screen, select [Paper Setting]. 2.Select arbitrary tray.Then select [Change]. 3.At the [Weight], select the lighter weight than paper actually used. Asa rough indication, 1/1 speed= 105gsm or less and2/3 speed for 106 to 209 gsm. If the above setting change is performed, fusing time is reduced and fusing failure may occur.The setting should be used carefully. Iffusing failure occurs after trying the above, change the fusing temperature: 1. From COPY or MACHINE screen, select [Paper Setting]. 2. Select arbitrary tray. Then select [Change]. 3. Select [Process Adj.] then press [Next] button. For the Upper Roller Temperature (Print) and Lower Roller Temperature (Print), then enter larger value. If the fusing roller temperature is changed, paper turns wavy or blisters oncoated paper may occur.Additionally, depending on the paper, the registration error cannot be solved completely.If the improvement level is not enough, please request that the customeruses another paper type. Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBT (Japan)
Solution ID
TAUS0702325EN*
Solution Usage
Description Trapezoid effect at the lead edge of 11x17 prints/copies. Solution CAUSE:The transfer belt walked to one side. When this happens, the guild bands inside the edge of the transfer belt will jump up onto the guide rollers. This causes the transfer belt to notrun in parallel to the second transfer roller. SOLUTION: Replace if the Transfer belt (p/n A03U504200) if the inside guild bands are damaged. SPECIAL NOTE : Solution contribution by Jay Lucier,KMBS/Salem, New Hampshire and Ed Bellone/Ian Lynch, Production Print/SSD
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bizhub PRO C6500


Solution Usage 2
Description PF-601/PF-602, image registration is shifting in the sub scan direction on thick paper fed from Tray 5. Solution CAUSE: The Registration Loop Adjustment is not set properly. SOLUTION:Change the Registration Loop Adjustment using the following procedure: 1. Enter Service Mode. 2. Select [01 Machine Adjustment] on the touch panel. 3. Select [01 Printer Adjustment] on the touch panel. 4. Select [Registration Loop Adj.] on the touch panel. 5. Highlight [Tray5 Large] or [Tray5 Small] on the touch panel (depending what size paper is being used) and enter the desired value and select [Set]. Note : The default setting is +30 but different values may be selected to find the optimum setting. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS1001397EN*
Solution Usage
Description PF-601, image shifts from front to rear. Solution CAUSE:Incorrect paper setting. SOLUTION: Check to seethat the X, Y coordinates are not set for the image shift under the Paper Settings for the Machine tab or the Copy tab (Paper Settings ? Change ? Both Sides ? Adj/Image Shift). SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS1100105EN*
Solution Usage
Description Skew (approximately 1/16 of an inch) on 11x17 from all trays, including bypass. Solution CAUSE: Incorrect position rear of registration unit. SOLUTION:Check the position of the rear plate on the registration unit (p/n A03U R7B1 00) to make sure that the scribe marks in the square cutout are centered. Make sure all registration bearings are good, not worn, and are captured byC-clips. Only the rear side of the registration unit can be adjusted if needed by loosening the 2 screws on the Cam Mounting Plate (p/n 65AA 5060 0) which captures the rear registration bearing and the screws of the registration unit. With these screws loosened you will be able to slide the position of the rear of the registration unit left or right pivoting the pressure of the registration roller. This will allow movement against the scribe marks in the square cut out of the rear registration plate. Please see attached pictures. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution byDuane Thompson of GLOBAL IMAGING SYSTEMS, INC.
Solution ID
TAUS1100187EN*
Solution Usage
Description Color registration is off yet the machine is not generating any error codes. Solution CAUSE: Color registration automatic correction control has been disabled(DIPSW 25-3 set to 1 ). SOLUTION: Enable color registration automatic correction control by setting DIPSW 25-3 to 0 . Note : DIPSW 25-4 must also be set to 0 to enable color registration automatic correction control. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0901221EN*
Solution Usage
Description Poor color registration with magenta in the lead-to-trail direction for the last 3 inches.
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Solution CAUSE: The Image Processing board has failed.
SOLUTION: Repalce the IMPB (p/n A03U H020 03 for the bizhub PRO C6500 and p/n A03U H020 15 for the bizhub PRO C6500P). SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS1001448EN*
Solution Usage
Description Varying lead edge on thick stock from Tray 4 and Tray 5. Solution CAUSE: The Pre-Registration Adjustment is not set properly. SOLUTION: Correct the Pre-Registration Adjustment using the following procedure: 1. Enter Service Mode. 2. Select [01 Machine Adjustment] on the touch panel. 3. Select [01 Printer Adjustment] on the touch panel. 4. Select [Pre-Registration Adj.] on the touch panel. 5. Select [Tray 4] on the touch panel and enter the desired value and select [Set]. 6. Select [Tray 5] on the touch panel and enter the desired value and select [Set].. Note : It is recommended to test from the default setting of -60 before adjusting. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0808175EN*
Solution Usage
Description When copying off the glass, the image is not centered on the copy. Solution CAUSE: The Non-Image Area Erase has been activated. SOLUTION: To center the image, select the Application tab on theMFP control panel. Verify Image Center is highlighted and Non-Image Area erase is not highlighted. Press OK to confirm settings. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID
TAUS1000245EN*
Solution Usage
Description When using half-fold and staple the image is rotated and shrunk when using copy mode. Solution CAUSE: The machine is set to automatically enable booklet mode when half-fold and staple is selected. SOLUTION: To change settings, perform the following steps: 1. Select "Application". 2. Choose "Booklet Pagination". 3. Set function to "Off". SPECIAL NOTE: Solution contribution by Stephen Schmelcke, Workgroup/SSD
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bizhub PRO C6500

Image failure other than density/color - magnification, blur

Solution Usage 9
Description Jitter or blurred line in the main scan direction 4 inchesfrom the trail edge of 12x18 paper stock. Solution CAUSE: Failing PS64 (fuser loop sensor) and/or actuator. SOLUTION: Replace the fuser loop sensor (p/n 55VA 8552 1) and/or actuator (p/n A03U 7308 00)as necessary. SPECIAL NOTE : Solution contribution by Ed Bellone and Jim Behrends, Production Print/SSD
Solution ID
TAUS0702464EN*
Solution Usage
Description Jitter in the sub scan direction on thick paper only. Solution CAUSE: The stiffness of the paper is causing it to flex during transfer. SOLUTION: Set the 2nd paper transfer setting to low. To Set the 2nd paper transfer setting to low, perform he following: 1. From theMACHINE screen, select [Paper Setting]. 2. Select [Change]. 3. Select [Process Adjustment]. 4. Select [Next] 2 times. 5. Select [Low]. 6. Exit the Paper Setting mode. Note : If Process Adjust is not displayed in the Paper Setting mode, set software DipSwitch 1-0 = 1. SPECIAL NOTE : Solution contribution by Jim Behrends and Chuck Tripp, Production Print/SSD
Solution ID
TAUS0808059EN*
Solution Usage
Description Blurred colored text. Toner scattered around color text as if the characters are blurred. Solution CAUSE: More toner is laid down on multiple color text than single color text. With the thick toner later, discharge may occur during image transfer causing toner scattering to occur. SOLUTION: Reduce toner quantity of the color of the blurred text. To reduce the toner quantity, perform the following: 1.Press the Utility/Counter button. 2.Select Machine Admin Setting. 3.Select System Setting. 4.Select Expert Setting. 5.Select Process Adjustment. 6.Select Toner Quantity/Exposure. 7.Decrease the Maximum Toner Quantity value for the desired color(s). 8.Exit Machine Admin mode. Note : After adjusting the Maximum Toner quantity setting, perform the controller calibration. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0808065EN*
Solution Usage
Description Blurred text on the trail edge on gloss paper. Solution CAUSE: Machine speed is too fast for gloss type paper. SOLUTION: Slow the machine speed for the paper in the Paper Settings. To change the machine speed, perform the following: 1.Press tab on the operation panel. 2.Select Paper Setting. 3.Select the paper tray that the gloss paper is loaded in. 4.Select Change. 5.Select Process Adjust. Note : If the Process Adjust tab is not present, turn soft switch 1-0 = 1 (ON).
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6.Select Next. 7.Select Next. 8.Set Speed Down to ON Set CPM Down to Down. 9.Exit Paper Setting mode. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0901589EN*
Solution Usage
Description Dark center line on all copies when using Image Repeat and Frame Center Erase cannot be selected. Solution CAUSE: Firmware limitation. SOLUTION: Install Special image control firmware version GMK-50 which removes the constraint so that Frame Center Erase can be selected when using Image Repeat. The firmware is available for download via the Konica Minolta Download Selector: 1. Login in via www.mykonicaminolta.com . 2. Select the "Service" tab located at the top of the page. 3. Select the "SSD (DNA, Drivers, MSDS)" link located to the left. 4. Select the "Continue on to the SSD Home Page" link located in the middle of the page. 5. Select the "Download MSDS, Drivers, Firmware and more" link located to the left. 6. Select a Product Group and then a Product (model). A File Type and OS are optional selections. 7. Click on ? Show. 8. All product-related downloads are listed with the most current at the top of each category. Note :This constraint removal applies to version GMK-50 and does not carry over to newer versions of image control firmware. Please see the attachedRelease Notesfor version GMK-50 firmware details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Ian Lynch, Production Print/SSD
Solution ID
TAUS0702194EN*
Solution Usage
Description When copying or printing, the printed image is 1mm or 2mm shorter than the original. Solution CAUSE: The heat from the fuser can shrink the paper. SOLUTION: To correct the problem, perform the following: 1. Enter Tech Rep mode. 2. Select Machine Adjustment. 3. Select Printer Adjustment. 4. Select Belt Line Speed Adj. and enter a value between +/-100. 5. Press Set. 6. Press Return to exit the screen. 7. Press Closetwo times. 8. Press Exit two times to exit the Tech Rep mode. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0808009EN*
Solution Usage
Description Carrier attaching to the image. The image has a rough texture. Solution CAUSE: Environmental changes can cause carrier attachment to the image. SOLUTION: Adjust Covered Margin and/or Toner Density Fine adjustment. To adjust the Covered Margin Adjustment and the Toner Density Fine adjustment perform the following: 1.Enter Service mode. 2.Select Process Adjustment. 3.Select Process Fine Adjustment. 4.Select Covered Margin Fine Adjustment. 5.Decrease the set value. 6.Select Return. 7.Select Toner Density Fine Adjustment. 8.Increase set value. Note : With both of these adjustments, ensure background does not occur.
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bizhub PRO C6500
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0902889EN*
Solution Usage
Description PDF file is corrupt when performing a scan to SMB. Solution CAUSE: Possible bad connection. SOLUTION:Try reseating the interface cable from the Fiery to the machine. If that does not work,take the I/F connector from the Fiery and plug it into the machine and the I/F connection of the machine and plug it into the Fiery. Only replace I/F cable if necessary. See attached sample of a corrupt scanned in Fiery configuration to SMB. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0700999EN*
Solution Usage
Description How to enable Thin Line enhancement for printing. Solution To enable Thin Line enhancement for printing, perform the following: 1. Press the [Utility/Counter] button. 2. Select [User Setting]. 3. Select [Printer Setting]. 4. Select [Thin Line Enhancement]. 5. Select the desired setting [Strong +], [Strong], [Normal], [Weak], [Weak +] and select [OK]. 6. Exit the User Setting mode. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0902249EN*
Solution Usage
Description When printing or copying, the image on the paper will reduce in size up to 20% as it travels down the page. Solution CAUSE: PWB-IPB has failed SOLUTION: Replace PWB-IPB (p/n A03U H020 28 for bizhub PRO C5500\C6500\C6500P and p/n A0U0 H020 02 for bizhub PRO C5501\C6501\C65hc ). SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
August 2011
48
bizhub PRO C6500

Image too light, dark, uneven or wrong color

Solution Usage 379
Description When printing, one of these image problems may occur: negative image color is greatlymisaligned a pattern is printed in the background or there are missing images Solution CAUSE:Electrical noise (interference)when sending and receiving the data in the MFP possibly due to: an incomplete connection between theMFP and cable or the controller and cable. system code. a failed IPB. failed Fiery I/F card. a failed Fusion board. The problem may be resolved temporarily by power-cycling the engine. SOLUTION: Check, installor replace the following: Loose or damaged Interface cable between the Fiery and the Image Processing Board Be sure the cable is firmly seated andsecured at the Fiery and the IPB. If the problem is intermittent,replace the Interface cable ( IC-303/IC-305 - p/n 45059133, IC-408 - p/n 45053602). System Code For a bizhub PRO C6500/C5500 with the CREO controller, install version 2.1 system code on the controller (IC-304). Install the INDriver patch fileif still using version 1.0. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Failed IPB Replace the IPB (p/n A03U H020 28 forbizhub PRO C5500/C6500/C6500P and p/n A0U0 H020 02 for the bizhub PRO C5501/C6501/C6501P ). CAUTION : For a bizhub PRO C6500 series MFP withthe EFI Fiery controller, replace the IPB (p/n A03U H020 28) and Fiery I/F board (p/n 45053205) as a set . Notes : a. Both the MFP and the controller have a circuit on the interface; changing both boards is recommended. b. I/F boards have been modified (Rev.D). Please refer to the attached EFI Cut-in Serial Number List. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . IMPORTANT : This pertains to the bizhub PRO C6500 series ONLY . The bizhub PRO C6501 series IPB is already modified. Failed IC-304 Fusion board Reseat the cable connections between the main body and the CREO controller. If the problem still exists, replace the fusion board (p/n 503-00351A). SPECIAL NOTE : Solution contribution by Jim Behrends, Workgroup/SSD; Clinton Marquardt, ESS and Chuck Tripp/Ed Bellone, Production Print/SSD
Solution ID
TAUS0700146EN*
Solution Usage
131
Description Different types of uneven density may occur: When printing a full sheet halftone the center of the image is noticeably darker than the front and rear edges. This can also be reproduced by running halftone test prints set to 40 in the TechRep Mode. Uneven image density from front-to-rear on halftone patterns. Uneven density front-to-rear. This is a gradual density shift from thefront of the page to the rear of the page.
Solution PROBABLE CAUSES:
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bizhub PRO C6500
Center of printed page is darker than the edges: 1. Incorrect firmware level/DipSW setting. Please install minimum firmware version 27 and set DipSW 2-5 to 1. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Note : Firmware version 27 MFP serial number cut- in: bizhub PRO C6500 A03U010002668 A03U011000031 A03UW10000162 bizhub PRO C5500 A0E7010000236 A0E7011000001 A0E7W10000016 bizhub PRO C6500P A03V010000055 2.A failed write unit. Replace the write unit(Black Write Unit:p/n A03U R7A5 00 and Color Write Unit:p/n A03U R7A6 00).Please see the attached document to determine if the write unit has failed. Note : Modified write unitMFP serial numbercut-in: bizhub PRO C6500 A03U010002588 A03U011000031 A03UW10000130 bizhub PRO C5500 A0E7010000104 A0E7011000001 A0E7W10000001 bizhub PRO C6500P A03V010000052
Gradual density shift from thefront of the page to the rear of the page on copies/prints and on halftone patterns: 1. Charge corona is not level with the drum. The level of the charge corona assembly can be adjusted on the drum unit. If this does not produce the desired results, please order mylar shims (p/n A03U P461 00 -blue adjusting film/1 and p/n A03U P462 00 - white adjusting film/2). See the attached document for details and procedure.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . 2.The charge wire in the corona housing might not be seated properly. Remove the end caps on the charge corona and verify the charge wire is sitting at the bottom of the V-shaped groove. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Clinton Marquardt, ESS/BSE
Solution ID
TAUS0800081EN*
Solution Usage
34
Description Colors varying. Colors are inconsistent after Auto-gamma adjustment Red areas of the image are reproduced incorrectly Colors varying or flat colors - low density Solution CAUSE: Failed Color Registration Sensor assembly. SOLUTION: Amodified Color RegistrationUnit is available that has much better color consistency. Replace the current Color RegistrationUnit (p/n A03U R798 00)with themodified type (p/n A03U R7B4 00). Please see attached Bulletin Number 6513 for additional information. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS andMike McCarthy/Cesar Jimenez/Chuck Tripp/David Aekus,Production Print/SSD
August 2011
50
bizhub PRO C6500


Solution Usage 10
Description Ghost image is seen on the same page as the primary image. Itis most noticeable when transitioning from a high density object to a low density object. Solution CAUSE:A residual charge is left on the developer sleeve and is transferred onto the paper. An example can be seen in the attached document. SOLUTION:This cannot be completely eliminated, but can be reduced by applying one or more of the following countermeasures: Service mode => [02 Process adjustment] => [04 Process fine adjustment]=> [01 Covered margin fine adj]: Decrease the set value.After setting, perform Auto Gamma adjustment. Service mode => [02 Process adjustment] => [04 Process fine adjustment]=> [02 Develop AC Bias Fine Adj.]: Increase the set value. After setting, perform Auto Gamma adjustment. Service mode => [02 Process adjustment] => [04 Process fine adjustment]=> [03 Develop AC frequency]: Decrease the set value.After setting, perform Auto Gamma adjustment. Service mode => [02 Process adjustment] => [04 Process fine adjustment]=> [04 Toner density fine adjustment]: Increase the set value. Note : To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Ed Bellone, Production Print/SSD
Solution ID
TAUS0808003EN*
Solution Usage
Description Light, faded or washed out area of a single color on copies/prints. Solution PROBABLE CAUSES: 1.Poor first or second transfer.Adjust transfer current for optimum value in the current environment or paper type. To adjust transfer current perform the following: a.Press the Utility/Counter key. b.Select Machine Admin Setting. c.Select System Setting. d.Select Expert Adjustment. e.Select Process Adjustment. f.Select Front and Back Density. Adjust first and second transfer suitable to the paper. The setting range is -3 to +3. The default value is 0. g.Exit Machine Admin mode. 2. The HV connection to the second transfer roller is not making proper contact. Check and clean the connector.If necessary replace the connector (p/n 65AA R747 00). Note :Please see attached copy quality sample. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone and Gary Scimeca, Production Print/SSD
Solution ID
TAUS1001927EN*
Solution Usage
Description C-280x, C-285x, C-286x or C-287x error codes. C-2801 (Yellow) C-2802 (Magenta) C-2803 (Cyan) C-2804 (Black) C-2851 (Yellow) C-2852 (Magenta) C-2853 (Cyan) C-2861 (Yellow)
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bizhub PRO C6500

C-2862 (Magenta) C-2863 (Cyan) C-2871 (Yellow) C-2872 (Magenta) C-2873 (Cyan)
Solution CAUSE: Gamma correction abnormality caused by poor patch creation on the image transfer belt. SOLUTION: Check output test patterns for each color. Ensurethat each color station is producing a good quality pattern free or bands, void lines, blotchiness or other abnormalities. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0801508EN*
Solution Usage
Description Higher density at the top and bottom of page.
Solution CAUSE: Setting of 1st Transfer needs adjustment. SOLUTION:Decreasing 1st Transfer value with each color will alleviate the symptom (please refer to the attached file): [Utility]=> [03 Machine Admin. Setting]=> [01 System Setting]=> [05 Expert Adjustment] =>[06 Process Adjustment]=> [01 Front & Back Density] CAUTION : In order topreventwhite spots as a side effect when decreasing the 1st Transfer valuevia [Front & Back Density], check the image every timeafter adjusting it. Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBT (Japan) and Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID
TAUS0807992EN*
Solution Usage
Description Light copies and prints (low density). Solution CAUSE: An increase in toner charge in developer under a low humidity environment, or a decrease of developing ability due to too high or too low coverage prints. SOLUTION: Adjust Developer AC Bias and/or Developer AC Frequency. To adjust Developer AC Bias and/or Developer AC Frequency perform the following: 1. Enter service mode. 2. Select Process Adjustment. 3. Select Process Fine Adjustment. 4. Select Developer AC Bias Fine adjustment. Increase the adjustment value for the color needing an increase in density. Note : If white spotting occurs decrease the adjustment value of Developer AC Bias Fine adjustment. 5. Select Return. 6. Select Developer AC Frequency Adjustment. 7. Decrease the adjustment value to increase the density. Note : If background occurs, increase the adjustment value. 8. Select Return. 9. Exit Service Mode. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
August 2011
52
bizhub PRO C6500

TAUS0902868EN*

Solution Usage 5
Solution ID
Description Color registration is off in the center of the copy. The lead edge and the trail edge registrationare fine. Solution CAUSE: The fuser loop sensor (PS64) or its actuator might be failing. SOLUTION: Replace the fuser loop sensor (p/n 55VA 8552 1)andactuator (p/n A03U 7308 00) as a set. SPECIAL NOTE : Solution contribution by Gary Scimeca and Jim Behrends, Production Print/SSD
Solution ID
TAUS0801130EN*
Solution Usage
Description Pitch lines near the rear edge of the print. Solution CAUSE: Very slight misalignment of the transfer unit. SOLUTION: A modified rear transfer support block (p/n 65AA 2237 0E) is available to help remedy this situation. Please refer to attached Bulletin Number 6460 for additional detail. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0701754EN*
Solution Usage
Description How to enable the Drum Tiny Rotation Interval. Solution This adjustment can be used to improve image failures caused by uneven drum charging potential that can occur with low humidity. To enable the Drum Tiny Rotation Interval, perform the following: 1. Enter the Service Mode Menu screen. 2. Select [02 Process Adjustment]. 3. Select [05 Interval/Quantity Adjustment]. 4. Select [01 Drum Small Rotation Interval]. 5. Enter the adjustment value of +1 to +5. (1 step = 1 minute). Then press [Set]. 6. Press [Return], [Close], [Close], [Exit], [Exit] to return to copy mode. Note : To restore the default value, press [Default] in step 5. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0802394EN*
Solution Usage
Description C-2801 (Yellow), C-2802 (Magenta), C-2803 (Cyan)or C-2804 (Black)when running auto gamma after aPM or on a new install.
Solution CAUSE:Thetransfer roller in the transfer belt assembly has become dislodged. SOLUTION:Inspect transfer belt assembly and reposition transfer roller as needed. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS1000256EN*
Solution Usage
Description Color registration varies from copy to copy.
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bizhub PRO C6500
Solution CAUSE: The encoder driven by the transfer belt motor, M18, is loose and causing a timing issue. SOLUTION: Remove M18 (p/n 27LA 8001 2E) and the encoder assembly (p/n 65AA R726 00) and secure the encoder set screws. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID
TAUS0801992EN*
Solution Usage
Description Low density/light copies. Solution CAUSE: The perception of density is largely subjective; consequently individual interpretations may occasionally disagree with measured results or other individuals evaluations, even when the measured values are within the machines design specification. The issue is compounded by the nature of electrostatic printing where some degree of variation is inherent, especially when comparing it to traditional offset press printing. SOLUTION: Acolor registration unit is available for use when a customer believes that the density is not adequate. Themodified unit contains a different gamma sensor which can help with this issue. It is recommended for use only in those cases where a customer requires greater density than can otherwise be achieved through standard adjustment procedures. It should be installed only under the following conditions: The color settings are within the published specifications. The customer perceives insufficient density, especially in large solid fill areas. Please refer to attached Bulletin Number 6513 for part number and details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0802681EN*
Solution Usage
Description How to create a new substitute color inColorWise Pro Tools. Solution Substitute color works with color recipes in RGB and CMYK.It does not use the Pantone spot color numbers, but you can look up the recipe. You will need to know the color recipe that you want to substitute. Pitstop inspector or another program can measure color recipes. Record the recipe values for CMYK or the RGB values. Open Command WorkStation. Select ColorWise Pro Tools. Select Manage Color. Select Spot-On from the ColorWise Pro Tools window. From the Select Output Profile menu, access the Edit spot colors for this output profile pull-down menu and choose the current default output profile. The Select Output Profile window opens. (Fiery 65-CKM). The Spot On menu appears. From the Edit menu, choose New Substitute Group. The new substitute group appears with the default name Untitled1. Double-click on the Untitled1 and rename it. Highlight the renamed color group. From the Edit menu, select New Substitute Color. In the Add Substitute Color menu, select RGB (0-100%) or CMYK (0-100%) and enter the values from the recipe that you wanted to substitute. In Tolerance, click the radio button next to Large (small +/- .25, Large +/- .50), and click OK. The new substitute color now appears in the library list. Default CMYK values appear to the right of the RGB recipe. The strength of the Spot-On feature results in its ability to calculate CMYK conversion values in order to establish more accurate color matching in print. Highlight the new substitute color in the library list and form the Edit menu choose Color Search. Spot-On offers several ways to create alternate color recipes for CMYK conversion: 1. Printing patches of the target color and surrounding neighbors to perform a visual evaluation of the closet color match from the printed sheet. This is a streamlined and efficient process. 2. Using a measurement instrument, such as the EFI ES-1000, to obtain an accurate measurement from an existing ink color sample. 3. Editing the substitute color table directly. 4. Double-click the Center Patch to edit the color table directly. 5. In the Set Center Patch Color menu you can select the new conversion recipe. 6. After processing with Spot-On, the original color will be changed to the new Substitute color. Click OK when done. SPECIAL NOTE: Solution contribution by Marge McLea, Production Customer Support/SSD
August 2011
54
bizhub PRO C6500

TAUS0640814EN*

Solution Usage 1
Solution ID
Description Color portion of the image is missing on copies created either from the platen glass or from the document feeder. Solution CAUSE: Software dipswitch 12-5 is set to 1; color is disabled on copies created either from the platen glass or from the document feeder. SOLUTION: Set software dipswitch 12-5 to 0 and power cycle the machine. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0801790EN*
Solution Usage
Description Printing tones are garbled with no apparent gradient.
Solution CAUSE: The Image Processing Board (IPB) has failed. SOLUTION: Replace the Image Processing Board (p/n A03U H020 15). Note: See attached sample. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Mark D'Attilio and David Aekus, Production Print/SSD
Solution ID
TAUS0808317EN*
Solution Usage
Description Gray not reproduced correctly. Gray chart copiesappear slightlyred or blue.
Solution CAUSE: YMCK output balance varies slightly among different machines. SOLUTION: Change following dipswitch settings: Dipswitch 12-4 = 0: Conventional gray balance (appearing slightlyred or blue) Dipswitch 12-4 = 1:Modified gray balance (default valuesince1/2006 production). Notes : 1.To enable the setting, dipswitch 12-5 should be set to 0. Check the setting and change the value as needed. 2. Additionally, if further gray balance adjustment for copies is necessary, perform thefollowing: a. Access the Service mode. b.Select [01 Machine Adjustment]. c.Select [03 Quality Adjustment]. d. Select [08 Tone Adjustment]. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0900203EN*
Solution Usage
Description Faded or cloudy copies/prints. Solution CAUSE: Incorrect 2nd transfer setting. SOLUTION: To set 2nd transfer adjustment to default setting (-50): 1. Enter Service mode.
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bizhub PRO C6500

2. Select Process Adjustment. 3. Select High Voltage Adjustment. 4. Select 2nd Transfer Manual Adjustment. 5. Set adjustment -50. 6.Exit Service mode. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS1001086EN*
Solution Usage
Description Output images are not readable with wavy smudges, background and lines. Solution CAUSE: Failed CCD. SOLUTION: Replace the CCD (p/n A03U A290 00). Note : Please see attached copy quality samples as a reference.
Solution ID
TAUS0703541EN*
Solution Usage
Description Uneven brightness on thick small size paper, especially while duplexing. Solution CAUSE: The fixing pressure is settoo low for this paper type. SOLUTION: Increase the fixing pressure by moving the fixing pressure adjustment knob to the rear position. Note : The fixing pressure adjustment knob is located on the left side of the fixing unit. The left side cover of the fixing unit must be opened to access it. SPECIAL NOTE : Solution contribution by Ian Lynch and David Aekus, Production Print/SSD
Solution ID
TAUS0901974EN*
Solution Usage
Description When copying or printing, the black color plate is missing. Solution CAUSE: The black data has become corrupt and the printer gamma adjustment data must be reset. SOLUTION: To resolve the issue, perform the following: 1. Verify firmware is current. 2. Enter Service mode and select Machine Adjustment. 3. Select Quality Adjustment. 4. Select Printer Gamma Adjustment. 5. Select the Printer Gamma Sensor Adjustment and run each adjustment. Prior to running each adjustment, select Adjustment Data Reset to clear the corrupt data. 6. Exit the Service mode and reboot theMFP when all adjustments have been completed. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID
TAUS0902381EN*
Solution Usage
Description Background and "fuzzy" characters on scans to E-mail/SMB/FTP.Printing and copying are not affected. Solution CAUSE: Failed Image Processing Board (IPB). SOLUTION: Verify failed Image Processing Board by swapping it with another board if possible. Replace the IPB as necessary (p/n A03U H020 28 for bizhub PRO C6500/C5500 and p/n A0U0 H020 02 for bizhub PRO C6501/C5501 ). Note :Before replacing the board, ensure that all main body to controller connectionsare checked, machine firmware and controller system code have been reloaded. SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD
August 2011
56
bizhub PRO C6500

TAUS0802802EN*

Solution Usage
Solution ID
Description Internal test patterns do not reproduce magenta.
Solution CAUSE: Firmware bug. SOLUTION: Install special Image firmware GCF41. This correction will be included in the next mass production firmware release. Notes : 1. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please see attachedfirmware files (for accessibility in case the Download Selector cannot be accessed). 2. To open the file(s) using WinZip, WinZipshould be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm . The file(s) can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view or run. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BES
August 2011
57
bizhub PRO C6500

Image voids or deletions

Solution Usage 4
Description Void line in the lead-to-trail direction (in one color only) of all copies and prints. Solution CAUSE: Failed PCL lamp. SOLUTION: Replace PCL lamp (p/n 65AA 8307 0). SPECIAL NOTE : Solution contribution by Ed Bellone and Ian Lynch, Production Print/SSD
Solution ID
TAUS1002087EN*
Solution Usage
Description Copy quality issues, streaks, dots, lines, uneven density on copies. Solution CAUSE: Premature wear of coronas and drums in production print environments caused by the blanket and roller wash usedto cleanoffset presses. Washes withhigh VOCs (Volatile Organic Compounds) may have an adverse affect on copy quality. SOLUTION:"Removes It #15195" blanket and roller wash is a recommended product (no V.O.C.). Manufacturer: Pacific Products, 91 Church Street, Sutter Creek, CA. 95685 http://pacificproducts.webs.com/ SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0902275EN*
Solution Usage
Description Void lines in one or more colors. Solution CAUSE:Fibers from the Dust Proof Filter have become detached from filter, traveled through the toner supply hosesand haveaccumulated in area below a Developing Unit. The fibers will block the laser from imaging unit contacting the drum during image creation. SOLUTION:Replace or remove the Dust Proof Filter, clean debris from under side of Developing Units andclean toner supply section and hoses to remove any remaining fibers from the previous filter. Note : Please review attacheddocument for images of Filter, Fibers, and Filter location. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0701536EN*
Solution Usage
Description C, M, Y colors are missing when copying off the glass in the full color mode. B/W mode works fine. Solution CAUSE: TheMFP firmware is corrupt. SOLUTION: Download the firmware to theMFP again. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
August 2011
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bizhub PRO C6500

Miscellaneous
Solution Usage 54
Description What Konica Minolta printer drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista-compatible drivers?
Solution Please refer to the Windows Vista Hardware Compatibility List for Printers & Scanners. For EFI legacy products that will not receive a Vista-specific driver, refer to the following statement: "The previous drivers ( System 5/5e-8/8e ) will not work on 64-bit Vista. However, these drivers will work on the 32-bit version of Windows Vista with minor issues." Known issue : Borders and frames around icons and panes within the driver UI may not show up correctly. Notes : 1. If a previous driver was Microsoft Windows XP WHQL certified, Microsoft also honors the digital signature (CAT file) on Windows Vista. 2. The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (http://www.kmbs.konicaminolta.us) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 3. The Windows Vista Compatibility Legend can be viewed at: http://kmbs.konicaminolta.us/content/support/vistasupport.html 4. Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD and Jim Behrends, Production Print/SSD
Solution ID
TAUS0800962EN*
Solution Usage
40
Description SERVER CONNECT ERROR message and unable to scan to E-mail viaMicrosoft Exchange Server 2003 and 2007. Solution CAUSE: An exception for the printer was not added to the Microsoft Exchange Server. SOLUTION: Have theserver Administrator add an exception for the printer to the Exchange exceptions list. 1.Open the Control panel and select Windows Firewall. 2.Select Exceptions and Add Port. 3.Add a name and Port number. 4.Click on Change Scope. 5.Select Custom List and add the TCP/IP address for the exception. SPECIAL NOTE : Solution contribution byMalcolm Hibbert, Workgroup/SSD and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0701834EN*
Solution Usage
35
Description Scan to SMB setup instructions for the Fiery IC-303, IC-305and IC-408. Solution Under Login Name you enter either the customer's Workgroup Name\Username or Domain Name\Username . Example: WORKGROUP\CESAR or SSD\CESAR The File Path is only the name of the Shared Folder. Please refer to the attached documentation. To viewa PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
August 2011
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bizhub PRO C6500

Miscellaneous
Solution Usage 33
Description How to transfer Management Lists to a USB drive and capture the Management Lists electronically. Solution bizhub PRO C6500 series To capture the Management Listselectronically (sample attached), perform the following: 1. Insert the USB drive into the Service Port on the bizhub PRO C6500 series model. 2. Press the following keys in this order: a. Utility/Counter b. Detail c. Help d. Utility/Counter e. Mode Check bizhub PRESSC8000 series Note : The following DIPSWs need to be set, preferably during installation. When setting DIPSW30-1 to 1, the Parameter List and the Communication Log List are also stored. When setting DIPSW15-0 to 1, the ORU-M Maintenance History and the RFID Information List. Perform the following: 1. Service Mode. 2. Select List Output. 3. Insert a USB Memory into the Service Port. 4. Select Output All to USB (located in the lower left side of the screen). 5. Select OK. File naming convention listprint <Machine code> + <Destination code> + <Serial No.>_<YMD>_<Time>.txt Example: listprint505A000123456_20100107_1010.txt The list output mode menu includes the following items : Machine Management List Adjustment Data List Coverage data list Parameter List Font Pattern Communication Log List Maintenance History ORU-M Maintenance History RFID Information List Memory Dump List SPECIAL NOTE : Solution contribution by David Aekus/Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0657985EN*
Solution Usage
32
Description Troubleshooting Guide version 3.1. Solution The contents of the attachedTroubleshooting Guide: 1. Low density (under low humidity environment) 2. White spot 3. Carrier attachment to the image 4. Poor transfer 5. Background
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bizhub PRO C6500
Miscellaneous
6. Repeater Mark 7. Toner spilling 8. White lines (to sub-scan direction) 9. Uneven gloss 10. Paper waving 11. How to maintain consistent color during continuous printing 12. Darker at the trailing edge of image 13. Problem with non-recommended paper 14. How to adjust side1/2 Image registration 15. Thin paper jams wrapping around the fusing belt (separation failure) 16. Blurred image 17. Change of color 18. White Streaks (drum memory) 19. Waste toner packing 20. PFU, LU paper no feed under low temperature environment (J16-02) 21. Gloss unevenness on side2 of coated paper (PFU, LU) 22. SC28-01 to 04 when machine is powered up 23. SC28-31 to 34 (Charging potential correction (Vm) error) 24. White (meandering) line (dust attach on PET sheet) 25. PFU centering error (image suddenly shifts by 5mm) 26. Centering error, skew (how to set paper in PFU) 27. Print job is not accepted while machine indicates dehumidifying 28. Transfer shifts with halftone on thick paper under high humidity 29. Drum drive error C-22xx 30. Depletion of developer after continuous printing 31. Abnormal Image 32. Coupling shaft breakage of transfer belt unit rear side 33. How to perform book printing from Adobe Acrobat (IC-303/IC-305) 34. Calibration procedure 35. C6501 uneven density correction procedure 36. SD-506, tri-fold adjustment procedure 37. How to print on custom size (IC-303/IC-305/IC-408) 38. Rippled uneven image 39. Banding on Halftone 40. Adjustment Procedure at Write Unit Replacement 41. Blurred Characters, toner spray only on black part in color at rear edge, with thick paper 42. How to install IC-304 enhanced driver for Mac 43. IC-304: Custom size is recognized as A4 44. FS-607/520 Main Tray Capacity by Paper Size and Paper weight 45. Copy image orientation changes if using finishing function 46. Paper size list (to feed and to exit) Note : To view the attached PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS
Solution ID
TAUS0900190EN*
Solution Usage
32
Description Thick Paper BK mode setting. Solution Thick Paper BK mode setting is to reduce banding that occurs 230mm in from the lead edge when printing halftone images with thick paper stock. Thick Paper BK Mode engages the first transfer rollers on each YMC colors and operates in color mode during printing in B/W mode. Use Thick Paper BK mode in conjunction with 2nd Transfer Low setting in Paper Setting ? Process Adjustment ? 2nd Transfer Pressure. Notes : 1. Use only for thick paper on whichbanding occurs. 2. Sinceprinting in B/W mode operates in color mode, the total counter counts in B/W and the maintenance counter counts in color. It does not develop YMC, but the life of the developer is shortened since it agitates the developing unit. 3.Concerningcolor printing, after printing more than 1000 sheets in this mode toner scattering or blurred color image may occur. To enable Thick Paper BK mode, perform the following: 1.Press the Utility button on theMFP and select #3 Machine Admin. Setting. 2. Select #6 Common Settings. 3. Pressthe Next button and select Thick Paper BK mode to ON. Note : If Thick Paper BK modeoption is NOT displayed, enableit by setting software DIPSW 11-5 = 1 (ON). SPECIAL NOTE : Solution contribution byFreddie Burnham and Ed Bellone, Production Print/SSD
Solution ID
TAUS0657632EN*
Solution Usage
30
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Description Paper specifications and recommendations.
Miscellaneous
Solution Please refer to attachedSubstrate Throughput Assurance Guide and Media Guide. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0701654EN*
Solution Usage
28
Description Image registration and adjustment front-to-rear when using the PF-601 (Trays 4 and 5).
Solution Please see the attached documents for details on adjusting image registration and position. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE
Solution ID
TAUS0702513EN*
Solution Usage
28
Description How to install/connect an Equitrac device. Solution There are 2 different methods for connecting the device. Key counter connector = 4-pin Vendor connector = 8-pin Please note that Production models only support the Key Counter Only 4-Pin Connector (Plug and Play).They DO NOT support Vendor 2 connections. To install/connect Equitrac : 1.Equitracmust have thesupply cable (Item #CABX0094)along with any adaptersfor the product. 2.Move the control panel up and then left. 3.Remove the curved, beige/white cover/panel (two screws) behind the control panel (noticea 4-pin connector).Depending upon the Equitraccable, the adapteron top of it may have to be removed. 4. Remove the black cover on the right side of the platen glass and break off the cut-out nearest the control panel/front. 5.Connect the Equitraccable referenced in step 1 into the to cable behind the control panel. 6.Run the cable through the outlet that was broken off. 7.Replace all the covers and powerON the machine. 8.Go to the Tech Rep mode, then billing mode (stop-9). 9.Select "management function choice" toenable the counter. 10. Select "key counter only" tab. 11. Select "End".
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12. Select "Exit". 13. There should be a red box on the main screen that indicates "Insert Plug-In counter".Thismeans thatthe device is ready.End user codecan now be entered to activate the Equitrac device. Vendor Connector 1. Equitrac must have the supply cable (Item #CABX0813) along with any adapters for the product. 2. Remove Back Cover. 3.Connect the Equitraccable referenced in step 1 into the to cable behind the control panel. 4.Run the cable through the outlet that was broken off. 5.Replace all the covers and powerON the machine. 6.Go to the Tech Rep mode, then billing mode (stop-9). 7.Select "management function choice" toenable the counter. 8. Select "Vendor 2 (+Key Counter)" tab. 9. Select "End". 10. Select "Exit". 11. There should be a red box on the main screen with a Vendor Message. Thismeans thatthe device is ready.End user codecan now be entered to activate the Equitrac device. Note :The Production Models do not have a Billing Mode. Once you connect the cable (connector) the appropriate message will be displayed automatically. Please see the attached connector documents and attached Marketing Bulletin 08-GB-028 for more details. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Earnest Newson - KMBS/Carrollton, TX and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0801706EN*
Solution Usage
28
Description Paper Test requirements.
Solution
For initial test the dealer/branch must supply 1000 sheets of the media paper. Once the paper is received the ticket is transferred to ESS. If the initial test does not have any issues then a second test can be done. The dealer/branch must supply enough media to cover 1/3 of a PM cycle. There is a charge involved to cover labor and supplies. The dealer/branch will be notified byESS before the test to communicate the charges. SPECIAL NOTE : Solution contribution by Cesar Jimenez and Ian Lynch, Production Print/SSD
Solution ID
TAUS0701250EN*
Solution Usage
27
Description How to install system code on the IC-408 through the Ethernet port or USB flash drive.
Solution ETHERNET LOAD Version 2.0 systemsoftware or higher can be run directly from the DVD; 1. Disconnect cables from Fiery and power it down. Power downthe MFP using sub-switch. 2. Double-click on Fiery Installer.exe. 3. Flip both DIP switches (one inch away from LED display on Fiery - sometimes covered by gray tape). 4. Approve license screen and Ethernet connection screen. 5. TurnON the Fiery power switch and wait 15 seconds or so until "FF" is seen on the Fiery LED (green switch light must be ON). Within 2-3 minutes "1 of 12" will show on installer screen. 6. This will take 35-50 minutes. 7. Once "12 of 12" is done, with status bar not moving and "0KB" visible, click "Finish". 8. Ignore verbiage in installer, power down Fiery using the AC switch, reset DIP switches to original, then power down the MFP using the main sub-switch. 9. Reconnect normal cables, power up the MFP, then the Fiery AC switch making sure the green soft-switch light goes ON. 10. At this point it can take the Fiery up to 60 minutes to complete self-install. When the Fiery is done the "Controller" button on the MFP LCD is active and "00" is seen on Fiery LED. 11. Set up the Fiery partially through the MFP interface, or via Web Configure (more settings). Notes :
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Video port is totally dead when monitor is connected to Fiery VGA port. When Fiery is booted up, "00" is in LED display.
Miscellaneous
FLASH DRIVE LOAD Preparation PC must have a DVD drive and USB 2.0 port (remove USB devices prior to procedure). According to the manual, 6GB flash drive is minimum size, but a 5GB drive will work. A 4GB drive may also work, but it has been reported that some features are not loaded as the result of this. BIOS on the PC must be set so that DVD drive is bootable. Procedure 1. Put flash tool version 3.11 CDROM into the PC drive and boot to it. Follow prompts to insert system DVD and flash drive; then select language. 2. Continue to follow prompts. DVD contents will copy to flash drive. 3. Load Fiery with prepared flash drive: a. PowerOFF sub-switch on the MFP and powerOFF Fiery AC switch. b. Plug in flash drive. c. DIP switches do NOT have to be changed for this load method. d. PowerON the Fiery AC switch. If green light does not come on, push soft-switch until it does. Shortly, observe LED on flash drive itself sporadically flashes. e. When done (about 10 minutes), LED on Fiery shows "FF" and stays there; flash drive ceases blinking. f. PowerOFF Fiery AC switch, wait at least 30 seconds, remove flash drive andreconnect cables. g. Power ON the MFP sub-switch, then the Fiery,watching to ensure green light comes on. h. The Fiery must self-configure for 45 minutes. Unfortunately, there is nothing, other than very intermittent Fiery LED activity to show if anything is really happening. Be patient and wait 45 minutes. i. IMPORTANT - Power down the Fiery andcompletely power down the MFP. Power up the MFP, wait for normalMFP screen to appear and then bring up Fiery, making sure green soft-switch light is ON. Within 3-5 minutes "Controller" button on LCD should be active. Notes : The documentation states that the controller button will appear after about 60 minutes. During testing, waiting 70+ minutes, "Controller" button never appeared. But as soon as the controller and the MFP are powered up again, it does. Recommend following the above procedure (step i). Flash drive and Fiery LED behavior while transfer from flash drive to Fiery (steps d and e above): On initial power up, for about 20 seconds, there willbe rapid Fiery LED changes and the flash drive will flash a few times. Then, Fiery LED will count 00, 01, 02 ... 13, 14, FF(changing values about every 30 seconds or so). Once the flash drive stops blinking and Fiery LED has not changed from "FF", transfer is complete. The IC-408 Service Manual, pages 50-61, covers this procedure (see attached). To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by Ed Bellone and Gregg Gallant, Production Print/SSD
Solution ID
TAUS0700248EN*
Solution Usage
26
Description How to take a firmware (engine log) capture. Solution To take a firmware capture, please perform the following: 1.When the error code (SCxx-xx) is displayed on the operation panel insert a USB drive into the mainbody Service Port. 2.Press the following: [Utility] => [Utility] => [Powersave] => [Powersave]. 3.By pressing the above buttons, the Interrupt button and the Accessibility button on the operation panel will be blinking. 4. If the light pulse disappears, it shows that the taking of log data is finished. Note : Please see attachment of sample log. SPECIAL NOTE : Solution contribution by Freddie Burnham/David Aekus/Cesar Jimenez/Ed Bellone, Production Print/SSD
Solution ID
TAUS0700026EN*
Solution Usage
24
Description How black and white versus color increment the machine counters. Solution The reason that many ofthe color printers will count a page as color, even though the page content looks like Black and White or Gray, is that many Office applications create or use graphics using RGB data. Even though a graphic may be black, it uses RGB values of 0-0-0 to achieve black or will use equal values of RGB to represent gray. As far asa Konica Minoltaprinter is concerned, this is color information and will therefore count the page as a color page. This scenario applies to applications like Microsoft OfficeWord, Excel and Publisher, to name a few. Higher end applications like Adobe PageMaker/InDesign/Illustrator and Quark typically use the CMYK color space. A job can consist of just K (Black), with no CMY components. This will print as just black. If printing a gray shade from one of these applications, a halftone screen would have to be used using just K or using equal values of CMYK, which would count as color. Note : If the files have been converted to a PDF, Acrobat 6 and7 Pro have built-in Preflighting tools under the Advanced menu. Preflighting the
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document will provide detail of what color components each graphic is composed. Other add-ons, such as Enfocus PitStop Professional will also provide the same capabilities from within Acrobat. SPECIAL NOTE : Solution contribution by Ed Bellone and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0900736EN*
Solution Usage
24
Description How to load a 32-bit driver on a 64-bit operating system.
Solution Please follow this step-by-step procedure and refer to the attached video. 1. Load the 64-bit driver on the server and share it out. 2. Load a 32-bit driver on a workstation locally. 3. From the workstation perform the Run command to connect to the server (example: \\11.11.5.33) and press enter. This should bring up the server. 4.Navigate to the previously shared out printer on the server. 5. Right-click on the shared out printer and select properties. 6. Select the sharing tab and then click on the Additional Drivers button. 7. Select or check-off the 32-bit driver to be added to the 64-bit system. 8. Select OK and then browse to the folder that houses the 32-bit driver to be installed and select OK. The Additional Drivers window should now have the 32-bitand 64-bit checked off. 9. Check the Additional Drivers of the Server to make sure that the 32-bit has been pushed up (right-click on the shared out printer of the server =>Properties =>Sharing Tab =>Additional Drivers). Notes : a.This was tested on like versions of 32-bit and 64-bit drivers. b.To viewthis procedure, Apple QuickTimeshould be installed.It can be downloaded for free at http://www.apple.com/quicktime/download/ . SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0646730EN*
Solution Usage
21
Description How to change the Administrator password. Solution To change the Administrator password, perform the following: 1. Enter the Service mode. 2. Press STOP-0-CLEAR to enter the Enhanced security mode. 3. Select Administrator Password. 4. Enter NEW Administrator password. 5. Click on END. SPECIAL NOTE : Solution contribution by Ed Bellone and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0651034EN*
Solution Usage
21
Description Scanning capability. Solution How to scan when using the Creo IC-301 (bizhub PRO C500 only) or IC-304/Plus TheRemote Scan utility must be loaded on a workstation or thecontroller to utilize scanning on the controller(s). This utility allows for the creation of scan boxes on theMFP and to retrieve scans from those boxes. Scanning is performed on theprinter/copier using the scan to HDD option from the LCD panel. Please refer to the attached document for more detail.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . How to create and perform Scan to E-mail on the Creo IC-304 version 2 To create and perform scan to E-mail on the Creo IC-304 version 2, perform the following: 1.From the Creo workstation select File, Preferences and then Mail Services. 2.Enter the Outgoing Mail Server TCP/IP address (preferred) or the E-mail Server Name. 3.Enter the Attachment Max Size. 4.Enter a valid Administrator E-mail Address. Set it for Anonymous or Basic (authentication User ID and Password). Note :After performing the above, the bizhub PRO C6500 Scan tab should set up a Box called IC-304 E-mail. Scan something to this box. You will need the Remote Scan Application loaded on a workstation in order to retrieve the scanned image and to perform the Scan to E-mail. 5. Launch the Remote Scan Application. 6. Type in the Server Name or TCP/IP address and thenpress the Connect button.
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7. Select the Scan box IC-304 (or one that you have already created and scanned to). Highlight the scanned file andpress the Send button. 8.Enter the From: and To: E-mail address, Subject and Text if desired and hit the Send button. Note : If you getonly the URL link and have selected Send Scan as Attachment, the Attachment Max Size (Step 3) needs to be increased. Unable to create scan boxes using Remote Scan software. The scan boxes do not appear at the Scan/HDD CAUSE: The Creo has been joined to the customer domain or has been signed-on toan account other than the operator account. SOLUTION: Log onto the Creo locally using the default account ( operator ) and password ( colorserver ). Unable to scan to FTP or E-mail when using an IC-301 controller (bizhub PRO C500 only) CAUSE: These options are not available when using an IC-301. Only a Fiery controller will provide these scanning options. SOLUTION: Scanning will need to be performed using the Remote Scan utility (provided on the User CD). Once the scans are retrieved with this utility, the scans can then be manually E-mailedor moved to an FTP site. Remote Scan Application information Location - D:\Utilities\PC Utilities\RemoteScan.exe How to lauch - Start => Programs => IC304 => Remote Scan Application SPECIAL NOTE : Solution contribution by Ed Bellone/Freddie Burnham/Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0700374EN*
Solution Usage
21
Description HD-506 Hard DiskDrive (HDD)information. Solution Starting with version 15 firmwarefor the bizhub PRO C6500, the usage of the HD-506 option has changed.It is no longer used when printing.It isonly used for stamps, watermarks, and overlays when copying. The HD-506 is actually a kit (p/n A03Y0Y0)that includes 4x40GB hard drives (1 per color channel) mounted to a single board.The drives are formatted (FAT32) and contains pre-loaded stamps and watermarks with plenty of room for user overlays. Notes : 1.The part numberto orderan individual hard diskdrive is A03Y R701 00 (see attached Parts Manual). 2. Please refer to attached Installation Instructions for additional information. 3. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . CAUTION :Because the HDDs have a unique partition and format, "generic" HDDs cannot be used. SPECIAL NOTE : Solution contribution by Jim Behrends,Ed Bellone, Mark D'Attilio and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0626843EN*
Solution Usage
20
Description Paper skew specification. Solution The specificationfor skew is 0.5% to the length for 1-sided and 1.0% for 2-sided. For example, if the page is 11x17, the maximum skew would be approximately 2mm. In 2-sided mode, a maximum of 4mm skew may occur on side 2. SPECIAL NOTE : Solution contribution by David Aekus and Jim Behrends, Production Print/SSD
Solution ID
TAUS0657703EN*
Solution Usage
18
Description How to print halftone test patterns to test copy quality issues.
Solution To print halftone test patterns, perform the following: 1. Enter Service mode. 2. Select Test Mode. 3. Select Test Pattern Output. 4. Set Test Pattern number 53. 5. Select values for the desired colors. 6. Select screen setting.
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7. Select Copy screen. 8. Select desired paper size. 9. Press Start. Note : Please use Test Pattern #53 when troubleshooting problems on the bizhub PRO C6500. Test Pattern #1 is a pure contone image and does not have any screening applied. Test Pattern #53 uses the selected screen for output. This produces a much smoother output for halftones. Test pattern #53, mixed halftones at different densities, can also be useful for troubleshooting copy quality (CQ) issues. The following mixed halftones are required along with samples of the CQ issue when sending in CQ issues to SSD Technical Support or ASG. Test pattern #53 set to 130 line 1 for Y, M, C, K (prints for each color) Test Pattern #53 line 1 set to the following - Y = 130 and M = 130 (red) Test Pattern #53 line 1 set to the following - Y = 130 and C = 130 (green) Test Pattern #53 line 1 set to the following - C = 130 and M = 130 (blue) Test pattern #53 set to 40 line 1 for Y, M, C, K (prints for each color) Test pattern #53 set to 40 line 1 for Y, M, C(process black 1 print) Test pattern #53 set to 40 line 1 for Y, M, C, K (process black 1 print) Test Pattern #53 line 1 set to the following - Y = 40 and M = 40 (red) Test Pattern #53 line 1 set to the following - Y = 40 and C = 40 (green) Test Pattern #53 line 1 set to the following - C = 40 and M = 40 (blue) Test pattern #53 set to 60 line 1 for Y, M, C, K (prints for each color) Test pattern #53 set to 255 line 1 for Y, M, C (prints for each color) Note :Please provide a copy of theManagement List. SPECIAL NOTE : Solution contribution by Freddie Burnham, Ed Bellone and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0701590EN*
Solution Usage
18
Description Serial number cut-off for version 25 or higherfirmware without having to change the memory board.
Solution Before version 25 or higher firmwarecan be loaded into the MFP, the Memory Control Board must be replaced in machines below s/n A03U010000516.Please see attached Bulletin Number5898 for additional details. To viewthe PDF, you may need to download a free copy of Adobe Reader. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Jim Behrends, Workgroup/SSD
Solution ID
TAUS0658074EN*
Solution Usage
16
Description CS Remote Care/vCare E-mail Setup Instructions.
Solution Attached are the zipped CSRC E-mail Setup Instructions: bizhub PRO 1050/1050P/1050e vCare/CS Remote Care E-mail Setup Instructions version 1.8.5 bizhub 200/250/350/222/282/362 vCare/CS Remote Care E-mail Setup Instructions version 1.3.0 bizhub 360/420/500/600/750 vCare/CS Remote Care E-mail Setup Instructions version 1.2.1 bizhub PRO 920 vCare/CS Remote Care E-mail Setup Instructions version 1.8.2 bizhub C451/C550/C650/C203/C253/C353/C552/C652/361/421/501 vCare/CS Remote Care E-mail (One-Way) Setup Instructions version 1.3.0 bizhub PRO 950 vCare/CS Remote Care E-mail (One-Way) Setup Instructions version 1.3.2 bizhub C200 vCare/CS Remote Care E-mail Setup Instructions version 1.2.0 bizhub C450/C351/C250/C352/C300 CS Remote Care E-mail Setup Instructions version 1.3.8 bizhub C451/C550/C650/C203/C253/C353 vCare/CS Remote Care E-mail (Two-Way) Setup Instructions version 1.0.0
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bizhub PRO C500/8050/IP-901/IP-921/IC-405/IC-302 vCare/CS Remote Care E-mail Setup Instructions version 1.8.3
Miscellaneous
bizhub PRO C6500/C6500P/C5500/C5501/C6501/C65hc/Main body NIC vCare/CS Remote Care E-mail Setup Instructions version 1.4.0 Notes : 1. To open the file WinZip should be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view. 2.This vCare documentation can also be found by using the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please see attached procedure. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0648640EN*
Solution Usage
15
Description Key Counter location (4-pin connector). Solution Please see the attacheddocumentation to see the various Key Counter (4-pin) locations. To view a PDF, you may need to download a free copy of Adobe Reader. Note : Equitrac must have the supply cable (Item #CABX0094) along with any adapters for the product. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0657371EN*
Solution Usage
15
Description Citrix compatibility. Solution Citrix has published a list of KMBS products and their compatibility with different versions of Citrix . These are known as Citrix Ready products. KMBS has also done some testing that might notdocumented on theCitrix Ready products web page.Attached is a document with additional information on Konica Minolta's Citrix Ready Certified products. Also, refer to the attached Citrix compatibility list for additional information.Some products not listed below arelisted in the attached document.It covers other MFPs like the bizhub 600/601/750/751/360/361/362/420/421/500/501/162/180/210/222/282, the bizhub C350/C353/C253/C203, the bizhub PRO 1050/920 and controllers like theIC-303 and IC-409. To viewa PDF, you may need to download a free copy of Adobe Reader. Note : The test resultsfor bizhub C652DS/C552DS and C360/C280/C220with XenApp 6.0 are included. bizhub 652/602 for XenApp 5.0 are included. bizhub C20 for XenApp 5.0 are included. Konica Minolta Universal Printer Driverare included. IC-202 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1, the Adobe PostScript driver version 1.0.0 or the PCL driver version 1.01 the print controller can be used without restrictions. IC-203 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Presentation Server 3.0 environments with the Microsoft Word 2003/Excel 2003 and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 2.0.28, the Adobe PostScript driver version 2.0.28 or the PCL driver version 2.0.0, the print controller can be used without restrictions. IC-205 Tested in both theCitrix Metaframe XP (FR3) and theCitrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the GDI driver version 1.00 or the PCL driver version 1.00 the print controller can be used with the following restrictions: 1. Cancelled print jobs may stay in queue when using the GDI driver. 2. The printer icon may disappear when cancelling a print job when using the GDI driver. 3. Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver. IC-302
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Miscellaneous
Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.1. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were that Owner Information functions were not available. IC-401 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6 applications loaded. Testing has been performed with the PostScript driver version 1.0. The following restrictions: 1. The mixed media function may not be used. 2. Enabling the "Delete pending print jobs at logout" on the Metaframe server does not result in the print jobs being deleted. 3. Print job access codes should not be used. IC-402 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.0. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The following are restrictions that were found: 1. Custom Size setting is not available. 2.Owner Information, Lock Job and Copier store print functions are not available. 3. The client default settings are not saved. IC-405 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 2.0. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were thatMedia Mixed function is not available by network printer. IC-611 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.0.7, the PostScript Adobe driver version 1.0.0.7 or the PCL driver version 1.0.1 the print controller can be used with the following restrictions: 1. The watermark function will not function when using the PCL driver. 2. The PostScript Visual driver is not available with Microsoft Windows 2003 Server. 3. Booklet mode may not function when called within Adobe Acrobat. IP-901 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.1 and 2.1. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were that Owner Information functions were not available. bizhub C350 Standard Controller Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6 applications loaded. Testing has been performed with the PCL driver version 1.0 with the following restriction: The watermark feature will not be available on a locally installed printer. bizhub 200/250/350 Standard Controller Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1 or the PCL driver version 1.0.2 the print controller can be used with the following restrictions: 1. The custom paper size setting is not available. 2. The default selections made on client workstations will not be reflected on the printer properties screens. bizhub C650/C550/C451/C450/C352/C351/C300/C252/C250 Tested withCitrix Metaframe. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6.No restrictions were found in testing. SPECIAL NOTE : Solution contribution by KMBT (Japan)
Solution ID
TAUS0703533EN*
Solution Usage
15
Description Approved transparencies. Solution Transparencies are not officially supported. Limited testing has been doneandthe 3M PP2200 transparency is recommended which should only befed through the bypass tray or LU-202. The paper settings are: Paper = Plain Weight= 210 to 256 Face Up Note :KMBS is not offically endorsing the use of any transparency brandand does not guaranteeperformance or print quality.
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SPECIAL NOTE : Solution contribution by Clinton Marquardt, Production Print/SSD
Miscellaneous
Solution ID
TAUS0657688EN*
Solution Usage
14
Description Is there a media guide for the bizhub PRO C6500?
Solution The media guide for the bizhub PRO C6500 is attached. This list is current, as of 11/09/06.
Solution ID
TAUS0657986EN*
Solution Usage
14
Description Complete ICP/fuse list, which includes: OverAll control board Image processing board Memory control board Printer control board Conveyance drive board Toner supply drive board Scanner drive board Drum drive board I/F board CCD board AC drive board FD-501 FS-503 AC drive board /2 (HT-503) LS-501 LU drive board (LU-202) PB-501 PFU drive board (PF-601) SD-501
Solution Please see attached documentation. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Freddie Burnham, Production Print/SSD
Solution ID
TAUS0701220EN*
Solution Usage
14
Description How to install system software on the IC-402 (Fiery X3eTY 35C-KM), IC-406 (Fiery X3eTY 30C-KM) or IC-408 (Fiery X3eTY2) using a USB flash drive. Solution Please see the attacheddocumentation for complete instructions.To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note :Make sure to powerOFF the Fiery usingthe dedicated AC switch; disconnect all cables from the Fiery andverify that the Service Switches are in the normal position (downward position). IMPORTANT : Normal isDIPSW in the Downward Position and Service isDIPSW in the Upward Position. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Cesar Jimenez, Production Print/SSD TAUS1001318EN* 14
Solution ID
Solution Usage
Description Properly acquiring all needed QuarkXPress files for testing.
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Miscellaneous
Solution Whenrequesting files for testing and theyare from QuarkXPress versions 7.3, 8.02 or newer make sure that the customer or technician selects the following: File Collect for Output Reasons Not all files may be attached or embedded in the file. Not an effective troubleshooting procedure. Unable to correct or properly resolve the problem. Along with the requested files, we will need: the exact customer's workflow.(step-by-step) the operating system of the customer's computer. the driver version being used. Note : Refer tothe attached filenoticing thelinks to various PDF filesthat are on a Server or the customer's local workstation. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0900739EN*
Solution Usage
13
Description How to load a 64-bit driver on a 32-bit Server system (Microsoft Windows 2003 Server/Vista).
Solution Please follow this step-by-step procedure and refer to the attached video. 1. Load the 64-bit driver on the client. 2. Load the 32-bit driver on the server and share it out. Note : If you receive a pop-up indicating COPY ERROR, setup cannot copy this file. Example: KOZJA_.PP_. This could possibly be a file path length limitation. Try reducing this limitation by pulling out the specific driver needed and placing it on the desktop. 3. From the 64-bit client perform the Run command to connect to the 32-bit server (example: \\11.11.5.33) and press enter. 4. Double-click on the shared out printer. 5. Select printer and then properties. 6. Select the Sharing tab and click on the additional drivers box. 7. Select or check-off the 64-bit (x64) driver to be added to the 32-bit server. 8. Select OK and the 64-bit driver should be pushed up to the server. 9. Check the additional drivers of the client and server to confirm that the x86 (32-bit) and x64 are both installed. Notes : a.This was tested on like versions of 32-bit and 64-bit drivers. b.To viewthis procedure, Apple QuickTimeshould be installed.It can be downloaded for free at http://www.apple.com/quicktime/download/ . SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0658090EN*
Solution Usage
12
Description How to create saddle-stitched booklets from Macintosh OS 10.4x and Microsoft Windows XP.
Solution The attached document details how to make a saddle-stitched booklet using the IC-303 print driver from Macintosh OS 10.4x and Microsoft Windows XP. These should also apply to other versions of Microsoft Windows and Macintosh OS 10. The document procedure was as tested with Adobe Acrobat. Notes :
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1. The IC-408 works the same way with minor differences in features in the screen shots. 2.When printing from Microsoft Word, there is a known issue that prevents the job from printing on the correct size paper without configuring the document in Word correctly on controllers with system software prior to 1.02. The page size must be defined as 8.5x11S and the "Scale to paper size" option in the Word print dialog box must be set to 11x17. "Booklet Best Fit" must also be selected in the print driver options to get the page to fit within the margins. This will result in a slightly reduced image. The other option is to send the job to the hold queue on the Fiery and then use Command WorkStation to change the paper size to 11x17. This will result in a properly scaled print job, but requires this extra step. 3. Version 1.02 system code does not require the Scale to paper size option in the Word print dialog box to be set to 11x17. Instead set it to either "none" or 8.5x11S. This will output an image that is not reduced. 4. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Jim Behrends, David Aekus and Ed Bellone, Production Print/SSD
Solution ID
TAUS0657572EN*
Solution Usage
11
Description How to clear a fuserabnormality code (C35xx, C38xx, C39xx).
Solution The Service modeis inaccessible byentering Utility => Stop => 0 => Stop => 0 => 0 => 1. This is to prevent accidental reset of the code and causing additional damage to the machine. To reset a fuser abnormality code, perform the following: 1. Power the machine OFF from the main switch leaving the sub switch ON. 2. Press the utility Key and power ON the machine from the main switch. 3. Enter Stop => 0 => 0 => Stop => 0 => 1. 4. Press [03 System Setting] on the touchscreen. 5.Press [01 Software SW setting] on the touchscreen. 6.Press the left up-arrow, which is displayed on the touchscreen, 2 times. The number displayed above the up-arrow will change to 03. 7. Select the bit number of switch 1, using the right up-arrow, 03-1 will be indicated. 8. Press the [Return] key, which is displayed on the touchscreen. 9. Exit Service mode to return to normal operation. Note : The list of codes are: C-3501, C-3502, C-3503, C-3504, C-3505, C-3506, C-3507, C-3508 C-3801, C-3802, C-3803, C-3804, C-3805, C-3806 C-3901, C-3902, C-3903, C-3904, C-3905, C-3906, C-3907, C-3908, C-3909, C-3910, C-3911, C-3912, C-3913, C-3914, C-3915, C-3916 WARNING : When C35xx, C38xx or C39xx (fusing temperature related abnormality) occurs, be sure to repair/replacethefailed part generating the code before setting the Service mode software DIPSW3-1 to 0. Ifsoftware DIPSW 3-1 is set to 0 without correcting the cause of the error, a fire mayoccur. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0900738EN*
Solution Usage
10
Description Requirements needed for testing and escalation to SSD or ESS of print quality or related issues for Fiery, CREO, Emperon and applications. Solution Requirements are: Hard copy samples of issue, with the issue identified/highlighted/circled. Hard copy samples of what the copies should look like (if possible). Engine test prints of gradations, halftones at different densities levels, 255, 100, 80, 40. Mixed halftones at different density levels (see attached Mixed halftones document for additional information). All machine management and adjustment list printouts. If relevant, Fiery configuration page, PostScript and or PCL test page. If relevant, CREO configuration page. Operating System versions (Service packs, 32-bit or 64-bit, etc.), application versions (e.g., Adobe Acrobat Pro 8.13), driver versions. A print to file. PCL or PostScript test print file. This file must have been tested using an LPR command to copy to the MFP and the reported failure observed prior to sending to SSD or ASG.
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If applicable, an archive jobfrom the Fiery with rasters (RIPped data). This archive should have been tested and verified to contain the reported failure. The archive folder and associated files must be zipped before sending or placed directly on a CD or DVD. If applicable, an archivefrom the CREO that also contains the rasters (RIPped data) The original application file. If the problem is with Quark or InDesign, we need the file and all of its assets (fonts, linked graphics, etc.). Use the feature Select Package within the application for Portability (see attached InDesign file document for additional information). Fill out the wizard, put in the associated ticket number and special instructions of how the job was set up (detailed, including screen shots if available) and a folder name (usually of the ticket number and or name of the account). Archive the files into a Folder or burn it from the Macintosh. These files will typically be too large to attach to a ticket or to E-mail and will have to be sent on a CD/DVD. Notes : 1.To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . 2. If the files were created on a Macintosh system the CD/disk needs to be burned on the Macintosh for the files to be good. You cannot take the files from the Macintosh and store them on a USB drive then burn a CD on a Microsoft Windows machine.They are not portable using that method and will be useless when burned. If you must burn them on a Microsoft Windows machine you have to use the following method to make them portable. a. All the files must be saved/stored in the same folder on the Macintosh. b. You must use the"Compress " function on the Macintosh to save all of the files in the folder in a zipped file format. This must be done to make them portable. c. Once this is done then you can then burn them on a Microsoft Windows PC. Rather than going through the additional steps it is easier to burn them on the Macintosh to start with. SPECIAL NOTE : Solution contribution by Freddie Burnham/Cesar Jimenez/, Production Print/SSD
Solution ID
TAUS0657950EN*
Solution Usage
Description How to display the Process Adjustment on the User screen. Solution To display the Process Adjustment on the User screen, perform the following: 1. Enter Service Mode. 2. Select System setting. 3. Select software SW setting. 4. Scroll to software switch 1-0. 5. Select ON. 6. Exit Service Mode. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0701382EN*
Solution Usage
Description How to reload IC-303/IC-305 system software. Solution IC-303/IC-305system software consists of 2 DVDs. DVD one is labeled system software and DVD two is labeled User Software. To reload IC-303/IC-305system software, follow these instructions: 1. Print the Configuration page. 2. Remove all USB devices and dongles (if any) that may be connected to any Fiery S450 USB ports (except a keyboard, mouse, or external DVD drive, if present). CAUTION : The system may hang if USB devices or dongles are connected to Fiery S450 USB ports during software installation. 3. Insert the System Software media into the DVD/CD-RW drive. Note : If you installed a new HDD, powerON the system, insert the System Software media, allow the system to boot from the System Software media and then proceed to step 5. 4. From the Control Panel (or the Start menu, if the Fiery S450 is FACI-enabled), access the Shut Down menu and select Reboot System. Allow the system to shut down and reboot. This takes approximately one minute. 5. At the message All data will be deleted? select Yes to continue. 6. When the Select Language screen displays, select a language. Wait as messages display describing the installation process. This segment takes approximately six minutes. 7. At the message System software is copied to the system. Remove media, remove the DVD and select OK. During this segment the Fiery S450 reboots several times. Various messages display as the installation process continues. This segment takes approximately 15 minutes. 8. At the message Please insert User Software to continue installation, insert the User Software DVD into the DVD/CD-RW drive, close the drive drawer, and then select OK. The Fiery S450 reboots. During this segment, the message Copying user software to a network shared folder. Please wait displays, followed by other messages describing the user software installation process. This segment takes approximately 15 minutes. When user software installation is completed, the Fiery S450 reboots automatically. 9. At the message User Software installation complete. Remove media. System will reboot, The system reboots, this segment takes approximately two minutes. Wait for the system to boot completely and for Idle to appear on the Fiery S450 Control Panel. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
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Miscellaneous
Solution Usage 8
Description Konica Minolta Security White Paper.
Solution See Security White Paper for details. Notes : a.To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . b. More in-depth security information is also availableon the Konica Minolta bizhub security page, http://kmbs.konicaminolta.us/content/about/bizhubsecurity.html . SPECIAL NOTE : Solution contribution by Jim Behrends and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0700738EN*
Solution Usage
Description How to set the total counter to count one (or two) counts for large size paper. Solution To set the total counter to count one/two counts for large size paper, perform the following: 1. Enter Service mode. 2. Select [System Setting]. 3. Select [Software SW Setting]. 4. Set Software SW 4-6 (large size B&W), and Software SW 4-7 (large size Color) to: Software SW Counts 4-6=0 and 4-7=0 1 4-6=1 and 4-7=1 2 5. Define the "size" of large size paper with Software SWs 10-3 and 10-4: Software SW Size 10-3=0 and 10-4=0 A3/11x17 or larger sizes count as large size paper 10-3=1 and 10-4=0 All sizes count as small 10-3=0 and 10-4=1 B4/8.5x14 or larger sizes count as large size paper 10-3=1 and 10-4=1 8.5x13, 8.25x13, 8.12x13.25, 8x13 and custom size paper (298mm or larger) all count as large size paper SPECIAL NOTE : Solution contribution by Ed Bellone/Freddie Burnham/David Aekus, Production Print/SSD
Solution ID
TAUS0701569EN*
Solution Usage
Description FS-520/FS-607, availability of 3-hole punch in offline mode. Solution The 3-hole offline punch is available with theinstallation of FS-520 Special firmware version 31 and FS-607 Special firmware version 33.Please install the attachedSpecial firmware: Version 33_31 The firmware is also available for download viathe Konica Minolta Download Selector. 1. Login in via www.mykonicaminolta.com . 2. Select the "Service" link located on the top of the page. 3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left. 4. Select the "Continue on to the SSD Home Page" link located in the middle of the page. 5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left. 6. Go to "Search By Product Group" and select "Finishing Accessories". 7.Choose either finisher under "Product" and "Special Firmware" for "File Type". SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE and Ed Bellone/David Aekus/Mike McCarthy, Production Print/SSD
TAUS0657076EN*
Solution Usage
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bizhub PRO C6500

Parts required to connect a Hecon conventional key counter, Hecon Base 10or legacy Minolta key counter to the main body. Solution Please see attached Bulletin Number 5563 for details. Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Miscellaneous
Solution ID
TAUS0657360EN*
Solution Usage
Description Paper specifications. Solution The bizhub PRO C6500 is equipped with the following trays for loading copy paper: Tray 1, Tray 2 and Tray 3 (Main body trays): 8.511, A4 or larger: 17 to 68 lb Bond 5.58.5, B5 or smaller: 17 to 56 lb Bond Bypass Tray: 17 to 81 lb Bond Tray 4 (Paper Feed Unit PF-601 Upper tray): 17 to 68 lb Bond Tray 5 (Paper Feed Unit PF-601 Lower tray): 17 to 81 lb Bond Tray 4 (Large Capacity Unit LU-202): 17 to 81 lb Bond Automatic Duplex Unit: 17 to 68 lb Bond Finisher (FS-503): Primary (main) tray: 13 to 81 lb Bond Secondary (sub) tray: 13 to 81 lb Bond Staple: 13 to 64 lb Bond Folding Unit (FD-501): Primary (main) tray: 13 to 64 lb Bond Secondary (sub) tray: 13 to 81 lb Bond Punch: 13 to 56 lb Bond Z-Fold, Tri-Fold-in, Tri-Fold-out, Half Fold: 13 to 34 lb Bond Double Parallel, Gate Fold: 13 to 24 lb Bond Post Inserter (attached to Folding Unit FD-501): 13 to 81 lb Bond Large Capacity Stacker (LS-501): Stacker: 13 to 64 lb Bond Secondary (sub) tray: 13 to 81 lb Bond, Saddle Stitcher (SD-501): Fold & Staple, Trimming: 13 to 64 lb Bond Multi Half Fold of 5 sheets: 13 to 22 lb Bond Multi Half Fold of 3 sheets: 23 to 35 lb Bond Multi Half Fold of 2 sheets: 36 to 64 lb Bond Multi Tri-Fold of 5 sheets: 13 to 22 lb Bond Multi Tri-Fold of 3 sheets: 23 to 24 lb Bond Secondary (sub) tray: 13 to 81 lb Bond Finisher (FS-607): Primary (main) tray: 16 to 81 lb Bond Secondary (sub) tray: 13 to 81 lb Bond Staple: 16 to 28 lb Bond Fold & Staple: 16 to 28 lb Bond Half Fold: 16 to 28 lb Bond Multi Half Fold of 3 sheets: 16 to 21 lb Bond Multi Half Fold of 1 sheet: 22 to 28 lb Bond Paper Inserter PI-502 (option for Finisher FS-607): 13 to 53 lb Bond Punch Kit (PK-512): 16 to 34 lb Bond Output tray (OT-502) 17 to 81 lb Bond SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0800294EN*
Solution Usage
Description How to disable the centering sensors on the LU-202, PF-601 and ADU.
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Solution The centering sensors for the LU-202, PF-601 and ADUcan be disabled by using the following DIP switches: LU-202/PF-601 - DIPsw 26-4 set to "1" ADU - DIPsw 26-5 set to "1" Note : These DIP switches were added in bizhub PRO C6500 version 30 firmware. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and David Aekus/Ed Bellone, Production Print/SSD
Miscellaneous
Solution ID
TAUS0800473EN*
Solution Usage
Description Is GBC pre-punched paper a supported paper type? Solution At this time GBC pre-punched paperis not a supported papertype. If attempting to run this stock and jamming occurs, it may be possible to lessen jamming by: Feeding paper in the 8.5x11Rdirection. Rotating the output image and aligining the paper to feedwith the punched holes on thetrail edge (non-feed side). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0902253EN*
Solution Usage
Description Part Number for actuator in finisher stapler unit. Solution Actuator (p/n 15SJ P720 00). This actuatordetects the remaining quantity of staples and may come off whenreplacing the staple cartridge. Notes : 1.This part iscompatible with the following: Mass production models ColorMFP FS-608/FS-607 - bizhub C650/C550/C451 and bizhub PRO C5500/C5501/C6500/C6500P/C6501/C6501P/C65hc B/WMFP FS-602/FS-604/FS-611 - bizhub 600/750 and bizhub PRO 920/950 Discontinued model FS-110(13QE)/FS-210(13QJ) - 7155/7165 FS-110(14JS)/FS-210(14JT) - 7272/7255 FS-108 - 7085/7075 2. Installation of Actuator Using tweezers (or something similar), please install the actuator in the position shown in theattached photo. Ensure to set the two pins on the side of the actuator andpay attentiontothe direction of the actuator. SPECIAL NOTE : Solution contribution by Craig Blyther, ESS
Solution ID
TAUS1001525EN*
Solution Usage
Description Setting up Scan-to-SMB (Microsoft Windows File Sharing) with Macintosh 10.5.8, Macintosh 10.6.3 and Macintosh 10.6.7
Solution The attacheddocumentation will guide you on whatis required in order to share a folderthen make it available on the network, andwhatsettings must beentered on the various machines via a web browseror as a walk-up. To viewa PDF, you may need to download a free copy of Adobe Reader. Related Topics Macintosh 10.5.8, Macintosh 10.6.3 and Macintosh 10.6.7setup procedure: Confirm the User and available Shared Folders Verify the network information of the Workstation
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Create and Share a Folder Checkthe firewall Check from another computer Review Procedure via a Web Browser oras a walk-up Scan to a Sub-Folder (Web Browser and walk-up setup) Create a Favorite SPECIAL NOTE : Solution contribution by SSD Printer Support and Cesar Jimenez, Production Print/SSD
Miscellaneous
Solution ID
TAUS0642584EN*
Solution Usage
Description How to install an indicator light system (Status indicator light). Solution Konica Minolta does not supply an indicator light system. However, one can be purchased and installed. The following information is needed: Patlite Corporation www.patlite.com/ Patlite LES-402A-RYGB (four light pole mounted system) Patlite SZ-012 Mounting Bracket (needed to mount the light pole to the machine) The following connectors are needed to connect the Light Pole Wiring to the machine: Tyco Electronics AMP www.tycoelectronics.com/ Connector (concave) - 179228-6 (CRIMP TYPE II RECPT HSG) Connector (convex) - 292254-6 (CT RELAY HDR ASSY 6P NAT) Pins (6 needed) - 179518-1 Connector packed in installation kit has 7 wires. Only six are usedfor the light bar. Pin 1 is marked in the plastic of the connector with the black wires attached;please look closely. The wires on the machine plug side of the connector are numbered in reverse (pin 1 on the indicator light side of the connector is attached to pin 6 of the machine side). Keep this in mind when consulting themachine schematics and the Service Manual sectionfor connecting the indicator light. Connector pins below refer to the harness with the black wires that comes in the kit with the light. Pin 1 is not used (would be a ground but our system switches to ground) Pin 2 connected to the BLACK wire in the light harness(+24 volt power lead) Pin 3 is connected to the ORANGE wire in the light harness and causes the AMBER light to come on. This happens when the machine is out of toner. Pin 4 is connected to the RED wire in the light harness and causes the RED light to come on. This happens when there is a machine paper jam or when there is a paper mismatch from the Fiery controller and the Detail Check button comes on requiring customer interaction. Pin 5 is connected to the GREEN wire in the light harness and causes the GREEN light to come on. This happens when the machine is operating normally (making copies). The BLUE light is also on at this time. Pin 6 is connected to the BLUE wire in the light harness and causes the BLUE light to come on. This happens when the machine is on and ready to copy, print or scan but not actually running. The BLUE light is also on with the GREEN light when the machine is operating and making copies. Note : This is a four-light system that indicates Ready, Operating, Low toner, and Jam.The wiring for the light system can be found in the Service Manual.Please see attachments for reference. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Ed Bellone/Cesar Jimenez/Jim Behrends, Production Print/SSD and Clinton Marquardt, ESS
Solution ID
TAUS0658065EN*
Solution Usage
Description How to set up Account Track codes for printing. Solution To set up Account Track codes for printing, perform the following: 1. Select Utility/Counter. 2. Select Machine Admin. Setting (enter the machine Administrator password if prompted). 3. Select User Auth./Account Track. 4. Select Authentication Method. 5. Select Manage next to Account Track. 6. Select Account + Password or Password. 7. Press OK. 8. Select Account Track. 9. Select Account Register.
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10. Select Add. 11. Select Section Name and enter the account name in the text box. 12. Press OK. 13. Select Password and enter a password (up to 8 digits) in the text box. 14. Press OK. 15. Select Name and enter the account owners name in the text box. 16. Press OK. 17. Select Upper Limit Set. 18. Select Upper and enter an account limit in the text box. 19. Press OK three times. 20. Press Return. 21. Press Close. 22. Select Without Authentication. 23. Under Print select Prohibition. 24. Press OK. 25. Exit Machine Admin. Mode. 26. From the print driver properties, select the Job Info. tab. 27. Enter the registered Account Track Name in the Section Name text box. 28. Enter the matching Account Track password in the Section Password text box. 29. Press OK. 30. Make additional desired print driver settings and print the document. SPECIAL NOTE : Solution contribution by Ed Bellone and David Aekus, Production Print/SSD
Miscellaneous
Solution ID
TAUS0800745EN*
Solution Usage
Description How to enable SMB (File Sharing) from a Macintosh OSX 10.2, 10.3 and 10.4.8, or 10.5. Solution Please see the attached documentsexplaining how to enable SMB (File Sharing) from a Macintosh OSX 10.2, 10.3, 10.4.8, 10.5, or 10.6. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0801324EN*
Solution Usage
Description Supporting bizhub vCare. Solution Initial setup documents for vCare support are attached. The attacheddocuments were sent to all the BSCs. This information is for the BSCs only. It does not apply to dealers. Notes : 1. Please be aware that the bizhub C203/C253/C353/C451/C550/C650 support one-way communication. 2. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD TAUS0641515EN* 5
Solution ID
Solution Usage
Description LS-501/LS-502/LS-505, VR adjustment at replacement of control board.
Solution This information regards thereplacement of the LS-501/LS-502 control board which is an option of bizhub PRO 1050 series and bizhub PRO C6500 series, and the LS-505 control board which is option of bizhub PRO 1200 series and bizhub PRO C6501 series. VRadjustment on LS-501/LS-502/LS-505 control board is necessary at replacement of the board (p/n 15AV -931 3 and p/n 15AT-931 1 for LS-501 ; p/n 15AW-932 3 for LS-502 ; p/n A0H1 H933 00 and p/n A0H1 H010 00 for LS-505 ). Please see the attached documentfor the adjustment procedure and attached Bulletin Number 7043.ThisVR adjusts sensitivity of the sensor that detects the gripper (p/n 15AV 5050 1).If it is not correctly adjusted, the followings SC codes may occur. bizhub PRO 1050 series: SC76-04 bizhub PRO 1200 series: C-1204/C-1214 bizhub PRO C6500/6501 series: C-1204
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This information is also foundin the Service Manual (Field Service) in the LS-50x section under ADJUSTMENT/SETTING/MECHANICAL ADJUSTMENT. Note : To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by KMBT (Japan)
Solution ID
TAUS0701150EN*
Solution Usage
Description How to set up LDAP on a Fiery IC-303, Fiery IC-305or Fiery IC-408. Solution Please see the attachments for complete setup procedures. To view a PDF, you may need to download a free copy of Adobe Reader. Notes : 1.Fiery IC-303 and Fiery IC-305 use the same system software. 2. On the engine select DIPSW 15-7 Enable (1) 3. The procedure is the same for the bizhub PRESS C8000 w/IC-306 4. Correctionof procedure within attached documentation: After setting up the controller with the LDAP information, and when performing the step, FROM THE C6500 ? step 1, "Click on the Scan Tab", you will need to first select the EMAIL button in order to see the SEARCH option of step 2. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0701856EN*
Solution Usage
Description How to print account track (copy track, ECM, EKC)data from the main body web utilites. Solution To print account track data, perform the following: 1. Open the Web Utilities window. 2. Click on [Machine Manager Setting]. 3. Enter "admin" in the User Name text box, and an 8-digit administrator password in the password text box, then click on [OK]. 4. Click on [Volume Track setting]. 5. Click on [Volume Track data list]. 6. Click on [Save this table as a file]. Note : The data will be saved in .csv format, which can be opened in and printed from Microsoft Excel or Excel Viewer. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at the following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD TAUS0702294EN* 5
Solution ID
Solution Usage
Description How to configure LDAP access on a Lotus Notes R5 or R6 server. Performing a LDAP Search using an Anonymous Connection via Lotus Notes. (supportedLDAPVersion) not enabled. Solution LDAP Production R5/R6 server setup : 1. Edit Notes.ini and add LDAP task. ServerTasks = Router, Replica, Update, Amgr, AdminP, CalConn, Event, Sched, Stats, HTTP, POP3, maps, LDAP. 2. Create a new Configuration document for LDAP to control Anonymous Access. 3. Create a new Configuration doc, call it Allservers in the Group or Server name, then save and close the doc. 4. Now open the Allservers doc. Note that the Basics tab has changed. 5. Select Use these settings as the default for all servers. Note that Group or Server name is now *-Default-. Also there is now an LDAP tab. 6. Click on the fields that you want to be accessible button. 7. Set it to show First Name InternetAddress and LastName only. Do this so only limited info is available. Notes : a. If you upgrade a server from a previous release to Lotus Domino 6, the LDAP service uses the LDAP anonymous access configuration from the previous release. If you create or edit the domain Configuration Settings documents after updating the directory with the Lotus Domino 6 PUBNAMES.NTF design, the list of attributes allowed for anonymous access include the following attributes (attached - ldap1.pdf)not listed in the previous release: b.The Allservers configuration doc will only affect the servers running LDAP. It will also allow the MFPs to access LDAP without using an authentication
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account and password. This is the method that all users are using according to Lotus Incident 1632724. c. Please refer to the attached document for more detail. d. To view the document(s), Microsoft Word or Word Viewer must be installed. Word Viewer 2003 (11.7MB) can be obtained free from Microsoft at the following URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf . e. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0702801EN*
Solution Usage
Description LU-202, part number for the new style feeding roller, paper feed roller, and separating roller. Solution The design and part number for feeding roller, paper feed roller, and the separating roller has changed since the release of the January 2007 Parts Guide Manual. The new part numbers are listed below: New Part Number Old Part Number ITEM A03X565200 55VAR75000 Feeding Roller A03X565300 55VAR74900 Paper Feed Roller A03X565400 55VAR74900 Separating Roller SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0800552EN*
Solution Usage
Description How to enable/disable the DETAIL CHECK button on the MFP display, and force printed jobs to printmessages such as "Please load designated Paper in Tray, Incorrect paper size, Incorrect paper weight, To check details, touch [Detail Check]" is indicated. Solution To enable/disable the DETAIL CHECK button on theMFP display (this is done on the controller),perform the following: 1. Browse to the Fiery controllers viathe TCP/IP address. 2. Launch the Fiery Web Tools and log in under Administrator, Fiery.1. 3. LaunchConfigure. 4. Select Server. 5. Select Jobs and enable/disable the JOB MISMATCH ACTION IS DETECTED. Check/enable if you DO NOT want the message to be displayed on theMFP and uncheck/disable to have the message indicated. (see attached) 6.Select Apply followed by a reboot of the controller. SPECIAL NOTE : Solution contribution by Ed Bellone/Freddie Burnham/David Aekus, Production Print/SSD
Solution ID
TAUS0801292EN*
Solution Usage
Description Part numbers for the fuser connections.The part numbers for the connectors cannot be found in the Parts Manual. Solution
Fixing power source wiring/2 (p/n A03U N106 01) is the connector that mounts to Item 18 in the manual. Connector (p/n A03U N105 00) mounts to Item 20 in the Parts Manual. The wiring harness for the main body that contains CN130 and CN131 is called the AC driving wire (p/n A03U N118 01).This containsthe connectors and wiring that the other 2 connectors described above plug into on the main body. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0801513EN*
Solution Usage
Description Caution when installing bizhub PRO C6500/bizhub PRO 1050 common options (FD-501/FS-503/LS-501/PB-501/SD-501).
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Solution The bizhub PRO C6500 and bizhub PRO 1050 have common finishing options. The product names are the same, however, the connectable engines differ depending on the product codes. Please check the product codes and install them to appropriate engines. Option (product code) - common to bizhub PRO C6500 and bizhub PRO 1050 FS-503 [15AE (all)] FD-501 [15BN (North America), 15BP (Europe)] SD-501 [15AQ (all)] LS-501 [15AM (North America), 15AT (Europe)] PB-501 [A075011 (North America), A075WW1 (Europe), A0750Y1 (Asia Pacific, Generic)] Note :The products of the above product codes can be connected to both bizhub PRO C6500 and bizhub PRO 1050 by switching the dipswitch which is located on the control board of each option (only on LS-501, the switch is toggle type and located in the connection part to the next option), and rewriting the firmware. As the default, the switches are set to bizhub PRO C6500. When connecting to bizhub PRO C6500, the switch operation is not necessary. When connecting to bizhub PRO 1050, the switch operation is necessary. Option (product code) - dedicated to bizhub PRO 1050 FS-503 [15AA (all)] FD-501 [15AH (North America), 15AJ (Europe)] SD-501 [15AN (all)] LS-501 [15AV (all)] PB-501 [A075010 (North America), A0750Y0 (Europe, Asia Pacific)] IMPORTANT : The bizhub PRO C6500 cannot be connected. Option installation procedure (summary) : 1. Switch the dipswitch (toggle) according to the main body model (need to change the wiring only for PB-501). 2. Connect the option to the main body. 3. Rewrite the firmware by ISW. Note : Fordetails,refer tothe Installation Manualattached to the product. SPECIAL NOTE : Solution contribution by KMBT (Japan).
Solution ID
TAUS1001264EN*
Solution Usage
Description How to set up Scan-to-SMB (file sharing): in a Domain environment. in a Workgroup (Peer-to-Peer environment). Solution The attacheddocumentation will guide you on whatrequired in order to share a folderthen make it available on the network, andwhatsettings must beentered on the various machines via a web browseror as a walkup. To view a PDF, you may need to download a free copy of Adobe Reader. Related Topics Microsoft Windows XP setup procedure: Confirm the User and available Shared Folders Verify the network information of the Workstation Create and Share a Folder Checkthe firewall Check from another computer Review Procedure on a Domain via a Web Browser oras a walkup Scan using a Host Name Set up a hidden Share Scan to a hiddenShare (Web Browser and walkup settings) Scan to a Sub-Folder (Web Browser and walkup setup) Create a Favorite SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS1001452EN*
Solution Usage
Description How to set up Scan-to-SMB (file sharing)for Microsoft Windows Vista andMicrosoft Windows 7: in a Domain environment.
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in a Workgroup (Peer-to-Peer environment).
Miscellaneous
Solution The attacheddocumentation will guide you on whatrequired in order to share a folder, make it available on the network, andwhatsettings must beentered on the various machines via a web browseror as a walkup. To viewthe PDF, you may need to download a free copy of Adobe Reader. Related Topics Microsoft Windows Vista andMicrosoft Windows 7 setup procedure: (Ultimate and Home Premium Editions) Confirm the User and available Shared Folders Verify the network information of the workstation Create and Share a folder Checkthe firewall Check from another computer Review Procedure on a Domain via a web browser oras a walk-up Scan using a Host name Set up a hidden Share Scan to a hiddenShare (web browser and walk-up settings) Scan to a sub-folder (Web Browser and walk-up setup) Create a Favorite Note: The information in the attached document also applies to models not specifically identified in the document due to dates of product introduction. The information applies if the machine is listed in the applicable models for this solution. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0652658EN*
Solution Usage
Description FS-503/FS-521, part number for staple case (not shown in Parts Manual).
Solution Staple case (s/n 15AA 4356 0). SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD
Solution ID
TAUS0656450EN*
Solution Usage
Description SD-501, how to adjust the trimmer receiver movement count.
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Solution Verify that dipswitch 22-5 is set to 1 (Tech Rep mode) to display the Timmer Count Adjustment correctly. To adjust the trimmer count, perform the following: 1. With the machine powered ON touch [MACHINE] on the upper right corner of the touchscreen. 2. Touch [Adjustment] on the touchscreen. 3. Touch [02 Finisher Adjustment] on the touchscreen. 4. Touch [06 Trimmer Count Adjustment] on the touchscreen. Select [700], [500], or [300] as the trimmer count setting. 5. Touch [OK] on the touchscreen. 6. Touch [RETURN] on the touchscreen. Note : The cutting board (p/n 15AN 5282 1E), also referred as the trimmer receiver or the catching plate, must be replaced when it has reached its useful life (after 18,900trim cycles).The part can be found in the SD-501 Parts Guide Manual in the paper adjustment unit sectionat theend of the manual.Replacement procedure can be found in the SD-501 Field Service Manual and is titled as:Replacing the trimmer board assembly.
Solution ID
TAUS0656962EN*
Solution Usage
Description Connecting a Hecon (key counter) device to the mainbody.
Solution Please seeattachedBulletin Number 5563inregards to Hecon conventional key counter, Hecon Base 10 and legacy Minolta key counter. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0657655EN*
Solution Usage
Description Item number for the 200K PM kit.
Solution Item numbers for 200K PM kits are as follows: Item #DC65PM200 - Includes all 200K PM Parts (no developers or drums) Item #DC65X001 (Kit A) - Includes all 200K PM parts plus developers (1 each) Item #DC65X002 (Kit B) - Includes all 200K PM Parts plus developers (1 each) and four (4) drums. IMPORTANT : Formerly, PM kits A and B (discontinued Item #7640X025 and Item #7640X026) included all components of the 100K PM kit -- this is not the case with Item #DC65X001 and Item #DC65X002. The 100K PM kit must be ordered separately (see below). When ordering 100K PM kits, be aware that, due to a change in the Charging Corona for the new models, 100K PM kits are NOT cross-compatible between the bizhub PRO C6500 and bizhub PRO C6501 series. The bizhub PRO C6500 series 100K PM kit (Item #DC65PM100) is for the bizhub PRO C6500, C6500P and C5500 ONLY. The bizhub PRO C6501 series 100K PM kit (Item #DC651PM100) is for the bizhub PRO C6501, C6501P and C5501 ONLY. Note : Please refer to attached marketing Bulletin 08-GB-084 and other 2 documents for details. To view the attached Excel document, you may need to download a free copy of Microsoft Excel Viewer (74MB). To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
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Solution ID
TAUS0700252EN*
Solution Usage
Description How to default a Macintosh driver to black & white. Solution The drivercannot bedefaulted to black & white on a Macintosh. This is a limitation of the operating system. Howevera PRESET can be made in the driver for black & white printing by performing the following: 1. Select FilePrint andfrom the PRINT box, select the drop-down from the second box under the presets box. 2. Select QUALITY. 3. Select the drop down for SELECT COLOR. 4. Select GRAYSCALE (or the desired functionalityto besaved as a preset like duplex, finishing options, etc.). 5. Select PRESETS, then SAVE AS. 6. Name the file (example: Black & White). 7. Select OK. Select this saved PRESET of Black & White wheneverblack & white printing is required. SPECIAL NOTE : Solution contribution by Ed Bellone/Chuck Tripp/Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0701001EN*
Solution Usage
Description How to enable Blur Prevention for printing. Solution To enable Blur Prevention for printing, perform the following: 1. Press the [Utility/Counter] button. 2. Select [User Setting]. 3. Select [Printer Setting]. 4. Select [Blur Prevention]. 5. Select [ON]. 6. Select [OK]. 7. Exit the User Setting mode. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0701053EN*
Solution Usage
Description The ES-1000 color calibration tool is not recognized for Spot-on calibration but is recognized for color calibration. Solution CAUSE: Failed ES-1000. SOLUTION: To confirm, test on a different IC-408 or IC-303 controller. ES-1000 Spectrophotometer Functionality Troubleshooting The primary support issue faced with the ES-1000 is connectivity-related problems. If encountering this type of problem withan ES-1000, please review product documentation paying close attention to installation procedure. Ifthe computer or print server still does not recognize the ES-1000, try the following steps; 1. For a Macintosh or PC to recognize the ES-1000 properly, the USB driver for it must be installed. Installing either Profiler for Printers or Profiler for Monitors will automatically install the USB driver. On a Microsoft Windows PC, go to Device Manager and with the ES-1000 plugged into USB, "GretagMacbeth Device/eye-one" should be listed. If not, ES-1000 is not working, the USB driver is not installed correctly or the USB port is faulty. 2. Ifany PC or Macintoshcannot "see" the ES-1000, install one of the two Profiler applications mentioned above on another computer. Then connect ES-1000. Is the device seen now? If it is, then,with surety, the problem is not with the ES-1000 device itself. Go back to original computer and uninstall the Profiler application. Reboot. Reinstall the application. Reboot again, then connect the ES-1000. If the device still is not seen, try another type of USB devicetoverify if the problem is with the computer USB port. Sometimes, a powered, or unpowered USB hub placed inline between thecomputer and ES-1000 will resolve this issue. 3. If, in step 2, no computer will recognize the ES-1000, then, more than likely, the ES-1000 itself is faulty. To verify this, or to fully test an ES-1000, download the "ES-1000 Diagnostic Tool" from http://www.efi.com/support/download-software.asp . First,complete a quick registration, then select "EFI Software" link and choose utility from the drop-down for download. There is a Macintosh and a Windows version. For more information on using this tool, go to http://www.efi.com/support/production/fiery/measurement/color-profiler-suite/es-1000-instructions.asp . 4. Keep in mind that on a Macintosh OSX machine, the ES-1000 is not supported when running in "Classic Mode". If wanting to use the ES-1000 while in an OS9 application,boot into OS9 - do not go into Classic Mode while booted up into OSX. 5. An EFI print server must have support built into it for use with an ES-1000 ifintending to use it as a calibration device or use it for Spot-On within ColorWise Pro Tools. Verify thatthe EFI print server model actually supports this. Most models sold prior to 2003, and even some current ones, did not
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support the ES-1000 as a calibrator or with Spot-On. In some cases a patch or a newer version of ColorWise Pro Tools (version 38 or later - see attached) will enable these applications for use with the ES-1000. Please contactthe OEM or EFI Tech Support to determine ifthe EFI print server can be "enabled" to use the ES-1000 for Calibrator or Spot-On. If the ES-1000 is being used on a Fiery controller that has the FACI kit installed, the monitor provided with the FACI kit contains a powered USB hub in its base. This should function the same as any hub that would be provided by EFI tech support. Plug the ES-1000 into the monitor hub and plug the monitor hub into the Fiery USB port. 6. Ifhaving tried all the steps above, and ES-1000 is still not being detected, and,having determined that the device is bad by using the ES-1000 Diagnostic Tool, then the RMA return process should be initiated. Again, please contactthe OEM or EFI Tech Support. Note : To open the attached file using WinZip, WinZip must be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD TAUS0701453EN* 4
Solution ID
Solution Usage
Description Unable to access the printer from a web browser. Can print to and PING the machine. Solution CAUSE: TCP/IP conflict with another device on the network. SOLUTION: Remove the network cable from the printer and PING the same TCP/IP address again. If there is a Reply from the same TCP/IP address, work with the network administrator to identify the other network device with the same TCP/IP address as the printer. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0701663EN*
Solution Usage
Description Printgroove supported models. Solution The followingare supported by Printgroove version 1.5.0: bizhub PRO 1050/1050P/1050e/1050eP(embedded) bizhub PRO 950(embedded) bizhub PRO 920(IC-203) 7085(IP-602/IP-602M) bizhub PRO C500/8050(IP-901/IC-302/IC-405) bizhub PRO C500(IC-301) bizhub PRO C6500(IC-303/IC-305/IC-408/IC-304) bizhub PRO C6500P(IC-303/IC-305/IC-304) bizhub PRO C6501(IC-305/IC-408) bizhub PRO C6501P(IC-305) bizhub PRO C65hc(IC-305) bizhub PRO C5500(IC-408) bizhub PRO C5501(IC-305/IC-408) bizhub PRO C650(IC-409) bizhub PRO C550(IC-409) bizhub PRO 1051/1200/1200P(embedded) bizhub PRO 1600PwithSmart Imager R11 bizhub PRO 2000P withSmart Imager R11
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bizhub PRO 2500P withSmart Imager R11 Xerox DocuTech 6100 seriesDocuSP4.x Note : Please refer to the attacheddocument for additional information on Printgroove supported models. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS and Ed Bellone, Production Print/SSD
Solution ID
TAUS0702497EN*
Solution Usage
Description How to print out the account data (account track, ECM, EKC) counter list from the main body. Solution To print account track data list from the machine, perform the following: 1. Enter the Admin Mode. 2. Select #1 System Setting. 3. Select #6 List/Count. 4. Select Use Management List (this is the account track, ECM, ECK accounts list information). 5. Select Copy (upper left hand corner of the display) and thenpress the green Start button. Notes : a. Remember to exitAdministrator mode,press the Utility button (upper right-hand corner of the display) followed by the Return, Clear, Clear, and then Exit. b. Be sure to createone account under User Authentication Set or data will not print. SPECIAL NOTE : Solution contribution by Ed Bellone, David Aekus and Ian Lynch, Production Print/SSD
Solution ID
TAUS0702740EN*
Solution Usage
Description How to properly remove Command WorkStation from a Macintosh.
Solution Please perform the step-by-step procedures mentioned in the attached document. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0702863EN*
Solution Usage
Description What is the paper weight specification for the ADU? Solution Equipment Paper Weight specification for the Automatic Duplex Unit is 17lb to 68lb Bond. This can be found in the User's Guide. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0703268EN*
Solution Usage
Description ISW error codes list.
Solution ISWERROR CODES
Error Code
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Description Action 01 There is an error in the command to ISW processing unit. Program is not executing normally. Restart from power ON and re-execute the ISW. 1F A program error is detected. Program is not executing normally. Restart from power ON and re-execute the ISW. 41 Input data format error Check the ISW transfer data file. 42 Invalid machine name input data Check the ISW transfer data file. 43 Invalid board name input data Check the ISW transfer data file. 81 Input device error such as input timeout. Check that the communication cable between input devices (PC or ISW Tool) is properly connected. C1 Failed to erase flash ROM. (during ISW to image control board)
Miscellaneous
There is an error in the flash ROM on the image control board. Restart from ISW. If the error persists, the life of the image control board flash ROM may have expired. Replace the image control board. C2 Failed to write flash ROM. (during ISW to image control board) There is an error in the flash ROM on the image control board. Restart from ISW. If the error persists, the life of the image control board flash ROM may have expired. Replace the image control board.
Error Code Description Action
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C3
ROM checksum error. (during ISW to image control board) The checksum result after program writing does not match the ROM checksum data of the ISW transfer data file. Restart from ISW. If the error persists, the ISW transfer data file may not be created correctly. C4 Output device error such as output timeout An error was detected in the ISW board targeted at that time. Check the ISW board. E1 Failed to erase flash ROM. (during ISW to printer control board and FNS control board) There is an error in the flash ROM on the printer control board or FNS control board. Restart from ISW. If the error persists, the life of the targeted flash ROM may have expired. Replace the targeted control board. E2 Failed to write flash ROM. (during ISW to printer control board and FNS control board) There is an error in the flash ROM on the printer control board or FNS control board. Restart from ISW. If the error persists, the life of the targeted flash ROM may have expired. Replace the targeted control board. E3 Communication error between image control board, printer control board, and FNS control board (during ISW to printer control board and FNS control board) Check the I/F between the image control board and printer control board, or I/F between the printer control board and FNS control board.
Error Code Description Action F80-11 Printer Control ISW not written Perform ISW data install F80-21 VIF Control ISW not written Perform ISW data install F80-30 ISW time-out Perform ISW data install
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F80-31 ISW data error Perform ISW data install F80-32 ISW write error Perform ISW data install F80-40 FNS ISW not written Perform ISW data install F80-41 ZU ISW not written Perform ISW data install Note : Please refer to attached Error Codes list. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0703392EN*
Solution Usage
Description How to create booklets.
Solution Please perform the procedures mentioned in the attached documentation.The information provided in Booklet.zip applies for both the IC-301 and IC-304 Creo. When using the SD-501 on theMFP to make booklets the following additional steps should be taken. Install the imposition patch (IC-304 ONLY). This patch (Imposition_patch.zip)isavailable via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please seeattached patch file (foraccessibility incase the Download Selector cannot be accessed). Under Finishing, select Reverse Order. Note : To view thezipped PDFs (Booklet.zip), Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html To open the ZIP file, WinZip must be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm . SPECIAL NOTE : Solution contribution by Cesar Jimenez and Jim Behrends, Production Print/SSD
Solution ID
TAUS0703486EN*
Solution Usage
Description NVRAM replacement procedure. Solution
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The bizhub PRO C6500/C5500 NVRAM replacement must be approved by ESS. Please contact the KMBS SSD Hotline and establish a ticket. Please include the reason for replacement. Note : For Hotline Advisor - The Management lists and a firmware capture must be attached to the ticket before it can be escalated to ESS. Procedure for Machine Log Capture :Insert USB drive into the service port on engine=> Press Utility => Utility => PowerSave => PowerSave.Interrupt & Accessibility buttons willflash until file is captured. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0801037EN*
Solution Usage
Description Can NCR PAPER be used as copy paper? Solution NCR PAPER is not a supported media type. SPECIAL NOTE : Solution contribution by Gary Scimeca and Gregg Gallant, Production Print/SSD
Solution ID
TAUS0801091EN*
Solution Usage
Description Features of version 1.1 system code for the Fiery IC-408 controller. Solution The following are some key features enabled by version 1.1 on the IC-408: Four new configurations available: o C6500 + PF-601 + RU-503 + SD-501 o C6500 + PF-601 + OT-502 o C6500 + PF-601 + FS-607 o C6500 + PF-601 + FS-520 Sample print o Enables operator to check image quality mid-run o Send sample print (either random or based on pre-determined interval) to sub tray for image quality inspection PCL 6/5 support PostScript-PCL Auto Switching Security Trust Mark (copy protection overlay) TWAIN initiation LDAP Search Reduction/Enlargement in scanning mode Enhanced MIB support User Authentication Important Notes : Although this IC-408 supports both the bizhub PRO C6500 and bizhub PRO C5500, the above configurations are not supported on the bizhub PRO C5500. The IC-408 does not support the bizhub PRO C6500P. New IC-408 image controllers with serial numbers of A0360Y0004012 or higher will be shipped loaded with the version 1.1 system code. For current IC-408 installations the IC-408 system code must be updated to new version 1.1 via one of the following methods: o Download the version 1.1 files (> 5GB) from the Konica Minolta Download Selector. o Order the version 1.1 DVD (p/n 45072657) fromSSD. Main bodyfirmware must be version 30 (G00-30) or above. The patch file to enable installation of the IC-408 memory upgrade is no longer required. New version of EFI Impose version 2.7 which is backward compatible. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD TAUS0808091EN* 4
Solution ID
Solution Usage
Description Finisher compatibility between bizhub PRO C5500/C6500 and bizhub PRO C5501/C6501.
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Miscellaneous
Solution Finisher compatibility: The bizhub PRO C6501 peripherals (FD-503, FS-521, LS-505, PB-502, SD-506) are not backwards-compatible to the bizhub PRO C5500/C6500. The bizhub PRO C5500/C6500 peripherals (FS-520, PI-502) are compatible with the bizhub PRO C6501. The bizhub PRO C5500/C6500 peripherals (FS-520, FS-607, LU-202, OT-502, PI-502, PK-512) are compatible with the bizhub PRO C5501. The PF-602 is compatible with the bizhub PRO C6500. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0808269EN*
Solution Usage
Description Supported peripherals and configurations.
Solution PrintStation 6565km supports the following peripherals : PF-601 -Two-Tray Universal Paper Feed Unit HT-504 -Heater for PF-601 LU-202 -Large Capacity Tray HT-503 -Heater for LU-202 FD-501 -Multi-Folding Unit OT-502 -Output Tray FS-503 -Staple/Stacker Unit SD-501 -Saddle-Stitch Unit LS-501 -Large Capacity Stacker FS-607 -Booklet Finisher PK-512(US) -Punch Kit PK-512(EU) -Punch Kit PK-513 -Punch Kit PI-502 -Post Inserter FS-520 -Staple Finisher PB-501 -Perfect Binder PrintStation 6565km supported configurations include: FS-503 FD-501 SD-501 LS-501 FD-501 + FS-503 LS-501 + FS-503 LS-501 + SD-501
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FD-501 + LS-501 OT-502 FD-501 + SD-501 PB-501 FD-501 + PB-501 SD-501 + PB-501 FD-501 + SD-501 + PB-501 LS-501 + PB-501 SD-501 + FS-503 FD-501 + SD-501 + FS-503 FS-607 (may include PI-502 + PK-513) FS-520 (may include PI-502 + PK-513) PrintStation 0105km supported peripherals: PF-701 -Paper Feeder Unit LS-501/LS-502 -Large Capacity Stacker FS-503 -Stapler Finisher FD-501 -Folding Unit SD-501 -Booklet Maker PB-501 -Perfect Binder Finsher Printstation 0150km Supported combinations include: FD-501 FD-501 + SD-501 FD-501 + FS-503 FD-501 + SD-501 + FS-503 LS-501 + LS-502 LS-501 + FS-503 LS-501 + LS-501 + FS-503 LS-502 SD-501 FS-503 LS-501 + SD-501 FD-501 + LS-502 FD-501 + LS-501 + FS-503 SD-501 + FS-503 PB-501 SD-501 + PB-501 LS-501 + PB-501 FD-501 + PB-501 FD-501 + SD-501 + PB-501 FD-501 + LS-501 + PB-501 LS-501 + SD-501 + FS-503 SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Miscellaneous
Solution ID
TAUS0902480EN*
Solution Usage
Description How to set up Scan to FTP on Microsoft Windows 2008 Server. Solution Please see the attached video for the procedure. The video should be played on Microsoft Windows Media Player version 9 or later. The latest Media Player can be downloaded at: http://www.microsoft.com/windows/windowsmedia/default.mspx . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0603556EN*
Solution Usage
Description Power consumption data. Solution Please see attachedpower consumption data for warm-up, standby, and running modes. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
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SPECIAL NOTE: Solution contribution by Clinton Marquardt, ESS and Chuck Tripp, Production Print/SSD
Miscellaneous
Solution ID
TAUS0647205EN*
Solution Usage
Description What is the username and password for Extension for Maintenance (Web Utilities) when browsing to the mainbody NIC? Solution The user ID is: ce (lowercase) and the password is: 92729272 . Note : The user namecannot be changed. SPECIAL NOTE : Solution contribution by Mark D'Attilio/Jim Behrends/Ian Lynch, Production Print/SSD
Solution ID
TAUS0657077EN*
Solution Usage
Description For what is the Feature Update CD that ships with the IC-303 used?
Solution The Feature Update CD version 1.1 is used to enable add-on features that were purchased separately. This includes the FACI and Graphic Arts Premium packages. The CD is a bootable disk. Once booted, you will be offered an option to update the controller or to exit.A dongle is required for to enable the feature before using this CD. Insert the dongle prior to selecting the update option from the CD menu. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0657358EN*
Solution Usage
Description Power requirements.
Solution Power requirements: 208V ACto 240V AC,60Hz, 16A, (dedicated line) SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0658100EN*
Solution Usage
Description How to activate Toner Refresh mode. Solution To activate Toner Refresh mode, perform the following: 1. Select Machine on the LCD screen. 2. Select Adjustment. 3. Select Execute Adjust Operation. 4. Select Toner Refresh Mode. 5. Select OK. 6. Select Exit. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0700912EN*
Solution Usage
Description SD-501, how to install the bundle press cable in the Trimmer section.
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Miscellaneous
Solution On occasion it may be necessary to install a replacement bundle press wire on the SD-501. Attached Bulletin Number 6055 provides a detailed process for successfully installing the wires and correctly adjusting the bundle press. The procedure on the second page supplements information contained in the SD-501 Field Service Manual.It shows the installation of: Release Wire (p/n 15AN 5015 1E) Pressing Wire (p/n 15AN 5014 0) Also attached are pages from the SD-501 Parts Guide Manual showing the parts location. Note : To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0701127EN*
Solution Usage
Description How to change the Image Quality Stability frequency. Solution To change the Image Quality Stability frequency, perform the following: 1.Select the Utility/Counter button on the display. 2.Select #3 Machine Admin. Setting. 3.Select #1 System Setting. 4.Select #5 Expert Adjustment. 5.Select #7 Quality Adjustment. 6.Select #4 Image Quality Stability. Here you can select the Image Quality and frequency 2, or Speed. Note : When Image Quality Stability is chosen productivity may fail, when Speed is chosen, quality may fail. SPECIAL NOTE : Solution contribution by Freddie Burnham and David Aekus, Production Print/SSD
Solution ID
TAUS0701997EN*
Solution Usage
Description RU-503/RU-504 installation instructions are incomplete. Solution The installation instructions for the RU-503/RU-504 are completed in the Installation Manual forwhatever finishing featureis connected to the unit. Attached is the RU-503/RU-504 Installation Manual. IMPORTANT ADDENDUM : The RU-504 has been changed for future model support. Included in this change is an extra connector. WARNING : Ifaperipheral is connected to this connector it will severely damage the bizhub PRO C6500 . When installing a peripheral on an RU-504 connected toa bizhub PROC6500, be certain that the correct connector is used (use only the REAR connector with the BLUE wires). Refer to attached Bulletin Number 6541 for the proper connection. Also, pleasesee the attached list of boardsto bereplaced (if a peripheral was connected to the wrong connector). To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0702704EN*
Solution Usage
Description Current configuration combinationsafter installing Service Pack 2. Solution Please see attached document. Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD TAUS0703098EN* 3
Solution ID
Solution Usage
Description Information concerning the bizhub PRO C5500/C6500/IC-408/FS-520 configuration. Solution The bizhub PRO C5500/C6500/IC-408/FS-520 configuration is now available. With IC-408 version 1.0, the following patches are required 1-PYRSX and 1-UY7PG (IC-408 versions 1.0a and 1.1 do not require the patches). The latestsystem software patchesare available via the Konica Minolta Download
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Miscellaneous
Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Notes : 1.The IC-303 and IC-305are not compatible with the FS-520. 2. See attached configuration sheets as a reference. To viewa PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Ed Bellone, Production Print/SSD
Solution ID
TAUS0703431EN*
Solution Usage
Description Is the bundle press assembly for the SD-501 available as a complete assembly? Solution This unit isavailable as a complete assembly (Up Down Conveying assembly -p/n15AN-6001). SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD TAUS0703550EN* 3
Solution ID
Solution Usage
Description Is the ES-1000 compatible for use with the IC-301, IC-303, CREO (IC-304), IC-305,IC-408 and the bizhub PRO C6500? Solution The ES-1000 spectrophotometer (Item #7640004314)is compatible for use with the CREO controller (with version 1.0SP2 or higher) as well as the IC-303, IC-305 and IC-408 controllers and the bizhub PRO C6500. The ES-1000 spectrometer isNOT compatible with the IC-301. SPECIAL NOTE : Solution contribution by Ed Bellone/Greg Lantowski/Ian Lynch, Production Print/SSD
Solution ID
TAUS0800086EN*
Solution Usage
Description How to copy/print onto envelopes. Solution Copying/printing onto envelopes is not recommended or supported. SPECIAL NOTE: Solution contribution by Malcolm Hibbert, Workgroup/SSD TAUS0800338EN* 3
Solution ID
Solution Usage
Description What port and protocol is used for the driver auto configuration feature?
Solution The port number used for the driver auto configuration option is Port 161 and the protocol is SNMP. SPECIAL NOTE : Solution contribution by Mark D'Attilio and Ian Lynch, Production Print/SSD
Solution ID
TAUS0800589EN*
Solution Usage
Description Is there a Bypass Paper Tray adjustment for paper size detection?
Solution There is no Bypass Paper Tray adjustment for paper size detection. If the tray is recognizing paper sizes incorrectly, please perform the following:
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Miscellaneous
1.Ensure that the three holes in the Side Guide Pinion (gear) aligned properly. Two of the holes align with holes in the Side Guide Racks and the other aligns with a hole in the Mount Plate for the Side Guide Pinion (p/n 65AA 4262 0). 2. If the tray alignment is correct replace Size Detection VR (VR4) (p/n 56AA 8560 1). 3. If problem persists, replace the entire Bypass Feed Unit (p/n A03U R750 00). SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0900083EN*
Solution Usage
Description How to default the opening scan size of a scanned document from Adobe Acrobat 7/8/9. Solution To default the opening scan size of a scanned document via Adobe Acrobat 7/8/9 perform the following: 1.Open a PDF. 2.Select Edit and then Preferences (see attached photo). 3.Click on Page Display => Magnification. Zoom to Scroll and select the desired opening size. SPECIAL NOTE : Solution contribution by Mark D'Attilio/Ian Lynch/Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0901583EN*
Solution Usage
Description Are the developer supplies and the developing units interchangeable orcross-compatible between the bizhub PRO C6500 and the bizhub PRO C6501? Solution The developer supplies and the developing units are interchangeable/cross-compatible between the bizhub PRO C6500 and the bizhub PRO C6501. The part numbers and item numbers are as follows. Developing Unit Y, M, C (p/n A03U R706 00) Developing Unit K (p/n A03U R707 00) Black Developer DV610K (Item #A04P600) Yellow Developer DV610Y (Item #A04P700) Magenta Developer DV610M Item #A04P800) Cyan Developer DV610C Item #A04P900) SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0901880EN*
Solution Usage
Description Option compatibility between original bizhub PRO 1050/bizhub PRO C6500 series andlatest bizhub PRO C6501 series. Options include: FD-501/FD-503 FS-503/FS-521 LS-501/LS-502/LS-505 PB-501/PB-502 RU-503/RU-504 SD-501/SD-506
Solution The option configurations can be confusing between "old" and "new". Some questionsthat might come to mind are: Can "old" options be configured with "new" options? What options can be installed on the "01" series mainbody versus the "00" series?
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Miscellaneous
What options can be installed on either series? For answers, pleaserefer todetailed informationin theattached document. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1000207EN*
Solution Usage
Description How to Scan to SMB or FTP in a Macintosh 10.xenvironment. Solution See the attacheddocument for instructions on setting up a Macintosh 10.x for scanning.To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE: Solution contribution by Randall Marquardt SSD/Workgroup and SSD Printer Support
Solution ID
TAUS0643823EN*
Solution Usage
Description FD-501, how to adjust the punch protrusion amount.
Solution Punch protrusion adjustment procedure Note : To view thepunch protrusion adjustment procedure, you may need to download a free copy of Microsoft Excel Viewer (74MB).
Solution ID
TAUS0656454EN*
Solution Usage
Description How to update firmware on the bizhub PRO 920 (IC-203), bizhub PRO 1050 (IC-611) and bizhub PRO C6500 (IC-303) using the Internet ISW method. Solution To update firmware using the Internet ISW method (FTP) pleasereview the attached documentation. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0657237EN*
Solution Usage
Description What functions are restricted when operating EFI Impose in Demo mode? Solution EFI Impose Demo mode is 100% functional and only differs from the retail product by printing a watermark on all pages with the word DEMO . The "DEMO" watermark is removed when an Impose dongle is inserted in the workstationon whichImpose is being invoked. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0657336EN*
Solution Usage
Description What is the default user name and password for the Machine Manager Setting page of the main body web utilities?
Solution
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The default user name and password for the Machine Manager Setting page of the main body web utilities: User name: admin Password: 12345678 SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Miscellaneous
Solution ID
TAUS0657539EN*
Solution Usage
Description How to enable a key counter or other vendor option. Solution To enable a Key counter or other vender option, perform the following: 1.Enter the Service mode. 2.Press Stop, 9 to enter the Fee Collection Setting Mode. 3.Select Coin Vendor and set to Equip and press OK. 4.Select Management Function and select the correct settings for the equipment. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0657776EN*
Solution Usage
Description How to enable/disable continuation print. Solution To enable/disable continuation print, perform the following: 1. Press the Utility/Counter key. 2. Touch [02 User Setting] on the touchscreen. 3. Touch [03 Common Setting] on the touchscreen. 4. Next to the [Continuation print] mode selection choice displayed on the touchscreen, touch [Copy on] to enable or [Copy off] to disable. 5. Touch [OK] on the touchscreen. 6. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD TAUS0658134EN* 2
Solution ID
Solution Usage
Description PM Kit contents. Solution See attachments for the bizhub PRO C6500 PM Kit contents. Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . To view theExcel document, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at the following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0700311EN*
Solution Usage
Description Able to input account track setup data but the account will not create. Solution CAUSE: An account with the same data already exists. SOLUTION: Create the account with a different name to remove the conflict. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0700390EN*
Solution Usage
Description Is banner printing supported?
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Miscellaneous
Solution Banner printing is not supported on the bizhub PRO C5500/C5501C6500/C6500P/C6501/C6501P/C65hc. This specification cannot be changed. All product change requests for this feature will be denied. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS
Solution ID
TAUS0700914EN*
Solution Usage
Description How to Secure Print. Solution To Secure Print, perform the following: 1. From the print driver properties, select the Job Info tab. 2. In the Secure Print dialog box, enter the desired alpha-numeric password. 3. Make any additional driver settings and print the document. 4. At the engine LCD screen, select Controller. 5. Select Job List. 6. Select Secure Print. 7. Select the Secure Print Password dialog box. 8. Enter the alpha-numeric password entered in the print driver. 9. Select the job to be printed. 10. Select Print. Note : The Secure Print job will not appear in the job log or be viewable from Command WorkStation. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0700950EN*
Solution Usage
Description FS-503/FS-607 main tray stacking capacity. Solution The main tray stacking capacity for standard 8.5x11 and A4paper size is 3000 sheets. With version 20 (Phase 2) firmware the main tray stacking capacity has changed for 8.5x14 11x17, 12x18, 13x19, A4, B3, large custom paper sizes, and is now based upon paper weight. Up to 80gsm - 1500 sheets 81gsm - 135gsm - 1000 sheets 136gsm - 209gsm - 700 sheets 210gsm - 300gsm - 500 sheets Note : FS-607 does not support larger than 12x18 sheet exitingto the main tray. The sub tray must be used for these sizes. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0701871EN*
Solution Usage
Description How to print detailed meter count data, including large pages, small pages, black & white, and color. Solution To print a detailed counter list perform the following: 1. Press the Utility button. 2 Select Details. 3. Select Copy Screen. 4. Select the desired paper tray and press the Copy button. Note : Please see attached screen shot for the data thatis availableusing theDetail Counter List.
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Miscellaneous
Solution ID
TAUS0702284EN*
Solution Usage
Description Only 30 one-touch locations for scan to SMB can be selected, yetdocumentation indicates that 500 can be input. Solution CAUSE:Thedocumentation is incorrect. SOLUTION: The following iscorrect: Scan to SMB can store 30 locations. Scan to FTP can store 30 locations. Scan to HDD can store 150 boxes. Scan to E-mail can store 450 addresses. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0702375EN*
Solution Usage
Description Is the LS-501/FD-501/SD-501 a supported configuration? Solution The LS-501/FD-501/SD-501 is not a supported configuration with any of the bizhub PRO C6500 supported controllers. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0702585EN*
Solution Usage
Description How to bypass an external key counter for printing.
Solution To bypass an external key counter for printing, perform the following: 1. Enter Service Mode. 2. Press Stop and then 9. 3. Press Management Function. 4. Press NOT OBJECT for the printer. SPECIAL NOTE : Solution contribution by Ed Bellone/Jim Behrends/Ian Lynch, Production Print/SSD
Solution ID
TAUS0703770EN*
Solution Usage
Description How to enable Auto Tray select (ATS). Solution To enable ATS settings perform the following: 1. Press the Utility key. 2. Select User Setting. 3. Select System Setting. 4. Select Feed Tray Setting. 5. Select ATS Permit. 6. Select ON. 7. Select OK. 8. Select Feed Tray Auto Select. 9. Select the desired feed trays to be included in the ATS search. 10. Set the tray priority for the ATS search.
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11. Select OK. 12. Select Auto Paper Type. 13. Select paper types, weights, hole-punch, tab, color papers to be included in ATS. 14. Select OK. 15. Exit User mode. 16.Select Paper Setting on the Machine Screen. 17.Select a tray in the ATS list. 18. Select Size Setting. 19.Select or confirm it is set to normal and select OK. 20. Perform same for other trays. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Reginald Tingle, KMBS - Hawthorne
Miscellaneous
Solution ID
TAUS0800076EN*
Solution Usage
Description System code version 1.0a for IC-408 Fiery controller. Solution System code version 1.0a for IC-408 Fiery controller is available for download via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.Please refer to the attached Release Notes and Installation Instructionsfor additional detail. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . IMPORTANT WARNING : When running the installation program for version 1.0a system code, which copies files onto the computer being used for installation, it is extremely important thatit isinstalled into a folder on the hard drive. DO NOT INSTALL IT TO THE ROOT of the C:\ drive. If the code is loaded onto the root of the hard drive, all other data and programs on the drive will be destroyed. IMPORTANT :Pleaseshare this crucial informationwith all technicians who might need to install System Code 1.0a on the IC-408. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD TAUS0800621EN* 2
Solution ID
Solution Usage
Description Part number for CCD ribbon cable.
Solution CCD ribbon cable(p/n A03U N133 00). SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0800795EN*
Solution Usage
Description Differences between the IC-303 and IC-305. Solution
The IC-303 and IC-305 do not have any software differences as both controllers run the same system software and patch files. There are no prerequisites for the enginefirmware or peripheral configuration with the IC-305. The same firmware and peripheralssupportedwiththe IC-303 are also supportedwiththe IC-305. System software version 1.1 and version 1.1 patch files designated for theIC-303are fully compatible with the IC-305 running system code version 1.1. The IC-305 comes pre-loaded with version 1.1 system code. The difference between the IC-303 and IC-305lies with the physical hardware of the controllers. Please refer to the attacheddocumentation for complete information regarding the IC-305. SPECIAL NOTE : Solution contribution byTony Pizzoferrato, ESS/SSD TAUS0801856EN* 2
Solution ID
Solution Usage
Description How to set the control panel default screen to Copy.
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Solution To set the control panel default screen to Copy: 1. In Utility Screen select USER. 2.SYSTEM SETTING. 3.DEFAULT SCREENand make desired setting. SPECIAL NOTE : Solution contribution by Chuck Tripp and David Aekus, Production Print/SSD
Miscellaneous
Solution ID
TAUS0801933EN*
Solution Usage
Description What are the drum part numbers?Drums are not listed in the Parts Manual.
Solution The drums are a supply item and are listed as the DU-102 (Item #A0400Y0). All 4 drums are the same. Notes : a.The DU-102B drum (polished) was developed to counteract the white spots that were caused by toner adhering to the black drum surface. The DU-102B drum should only be used for the black station, although in a pinch it can be used in any station. The bizhub PRO C6501 ships with the DU-102B drum installed in the black station. b. The modified DU-102C Drum Kit (Item #A0400Y4) can now be used in place of the DU-102 and DU-102B. DU-102C is packaged the same as DU-102B but with a green dot label on each box.DU-102C = DU-102B drum + DU-101 cleaning blade/holder. c. Please see attached documentation for additional detail. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Chuck Tripp and Ed Bellone, Production Print/SSD
Solution ID
TAUS0802684EN*
Solution Usage
Description Information concerning the 100K PM kit and 200K PM kit.
Solution Please be aware of thechangesto PM kits. Whereas the bizhub PRO C6500/C5500 200K PM kit included all components in the 100K PM kit, this is NOT the case with the PM kits for the bizhub PRO C6501/C5501.The 200K PM kit (Item #DC651PM200), PM kit-A(Item #DC56X001) and PM kit-B (Item #DC65X002) DO NOT include any 100K PM components, therefore, a new 100K PM Kit (Item #DC651PM100) should be ordered for each and every bizhub PRO C6501/C6501P/C5501 PM.For example, a 200K PM would require both a 200K PM Kit and a 100K PM Kit. When ordering 100K PM kits, be aware that, due to a change in the Charging Corona for the new models, 100K PM kits are NOT cross-compatible between the bizhub PRO C6500 and bizhub PRO C6501 series. The bizhub PRO C6500 series 100K PM kit (Item #DC65PM100) is for the bizhub PRO C6500, C6500P and C5500 ONLY. The bizhub PRO C6501 series 100K PM kit (Item #DC651PM100) is for the bizhub PRO C6501, C6501P and C5501 ONLY. Note : Please refer to attached marketing Bulletin 08-GB-084 and other 2 documents for details. To view the attached Excel document, you may need to download a free copy of Microsoft Excel Viewer (74MB). To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
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Miscellaneous
Solution Usage 2
Description Paper size and weight specifications. Solution Maximum paper size of 13x19.2 (all Trays) up to 140lb Index/256gsm, up to 170lb Index/300gsm (PF-601 Tray 5 and Bypass Tray). SPECIAL NOTE : Solution contribution by Ted Young and Gregg Gallant, Production Print/SSD
Solution ID
TAUS0807865EN*
Solution Usage
Description How to set the Toner Refresh Interval rate. Solution To set the Toner Refresh Interval, pleaseperform the following: 1. Enter Service mode and select #2 Process Adjustment. 2. Select #5 Interval/Quantity Adj. 3. Select # 2 Auto Refresh Interval. 4. Set Execution to ON and then set the Execution Frequency for the interval desired. Small = 1000 prints Middle = 500 prints Large = 330 prints SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0808047EN*
Solution Usage
Description In some cases, the SD-501trimmer does not function correctly, even after replacing the roller guide as described inBulletin #6360. Solution CAUTION: Before proceeding with any of these adjustments, follow the steps in Bulletin #6360. Three (3) adjustments to resolve trimming problems PRELIMINARY INSTRUCTIONS Adjustments mayincludescrews which are described in the Service Manual as not to be replaced. Before attempting, please understand that these adjustments mayrequires a lot of skill. Reasons foradjustments a. Many reported SD-501 problems can be resolved by performing these adjustments. b. Thematerial of the trimming board (p/n 15AN52821E) has changed. These adjustments must be applied if the trimming boarddiffers between the before and after replacement. Remarks Pay attention to the following before making each adjustment: a. Check the symptom very carefully. b. Specific tools (not necessary for usual service activity)are necessary for some adjustments. c. WARNING : Some adjustments may involve risk. Be very careful with operating environment. Procedure 1. Blade cut-in amount adjustment This adjustment is effective for the following cases: a. Sheets are not trimmed properly. b. Burr mark of the trimming board is on sheet. c. Trimming board is cracked with trimming operation. CAUTION : If this adjustment is not performed properly, trimming board and trimming unit may get damaged.Therefore, pleasecomprehend the procedure before performing this adjustment. For the details, see Document 1 of the attached Excel file. 2. Trimming unit stopper adjustment This adjustment is effective for the following cases: a. Sheets are not trimmed properly. b. Burr mark of the trimming board is on sheet. c. Trimming board is cracked with trimming operation. d. The material of the trimming board differs between before and after replacement. CAUTION : If this adjustment is not performed properly, trimming board and trimming unit may get damaged.Therefore, pleasecomprehend the procedure
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before performing this adjustment. For the details, see Document 2 of the attached Excel file.
Miscellaneous
3. Trimming board shifting amount adjustment This adjustment is effective for the following cases: a. Trimming amount is not constant. b. The material of the trimming board differs between before and after replacement. Other than this adjustment, there is the countermeasure to stabilize the trimming board shifting amount on the paper adjustment unit (p/n 15AN50923H). For the details, see Document 3 of the attached Excel file. To view the attached document, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (74.1MB) can be obtained free from Microsoft at the following URL: http://www.microsoft.com/downloads/details.aspx?familyid=1CD6ACF9-CE06-4E1C-8DCF-F33F669DBC3A&displaylang=en . Note: To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by KMBT (Japan).
Solution ID
TAUS0808056EN*
Solution Usage
Description Can the Pixel Ratio data be used to determine the toner usage or coverage? Solution The pixel ratio data cannot be used to determine the toner usage or coverage. The pixel ratio data reported on the list is simply referential data and it is not designed for accounting purpose.The intentedpurpose of this data is to check rough machine usage conditions (low coverage or high coverage). Therefore,KMBS does not recommendusing the pixel ratio data for accounting purpose. The pixel ratio is calculated from the actualarea written bythe write unitand the total paper area, based on A4 size. The calculation formula is as follows: Pixel ratio =actually written area for the period / total paper area for the period (# of sheets x A4 area). The total paper area in the above formula, however, is always calculated using A4 sizem regardless of the actualpaper size used. (One sheet of legal, letter, A3,or A5 paper is counted as 1 sheet of A4.) The calculationis not affected by any machine setting or market destination. The pixel ratio for an A3 whole-area-solid image is calculated as 200%. If a customer prints many A3 whole-area-solids, the pixel ratio exceeds 100%. In addition,the pixel ratio datadoes not reflect the actual amount of toner attachedper dot.
Solution ID
TAUS0808542EN*
Solution Usage
Description How often should the gradation adjustment be performed and when.
Solution In general, the printer: should be calibrated at least once a day depending on the volume of print jobs. should be performed 30 minutes after the machine is powered on. should also be performed at least every 1000 copies or less depending on the coverage/fill of the copy/print jobs. Please refer to attached document for additional detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0901380EN*
Solution Usage
Description How to change theinitial screen to black from color. Solution To change the initial screen to black from color: 1. Press the Utility/Counter key. 2. Select Initial settings. 3. Select Copier initial settings. 4. Wait for the copier screen to appear then change the setting to = black. 5. PressOK then exit.
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To not have the copier initial screen default back to Color if the "RESET" button is pressed perform the following: 1. Press the Utility/Counter key. 2. Select User Setting on the touchscreen. 3. Select System Setting on the touchscreen. 4. Select Reset Setting on the touchscreen. 5. Select Mode reset setting. 6: Select Reset Button function. 7: Set to "Initialize". 8. Press O.K. 9. Press Exit. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Miscellaneous
Solution ID
TAUS0901527EN*
Solution Usage
Description How to change the Scan to E-Mail/Print via E-Mail ports. Solution The default ports are 25 for outgoing and 110 for incoming. To change ports: 1. Browse to the Fiery TCP/IP address. 2. Select Web Tools. 3. Select Configure tab. 4. Select Launch Configure. 5. A new window will open, input the Administrator password when prompted. 6. From settings list on left side (gray background), select Network. 7. In Network settings options, select Services. 8. In Services settings options, select either E-mail or Print via E-mail. 9. In E-mail settings options on right side of window (white background) select E-mail Setup. 10. A new window will open with E-mail Server settings. 11. Change port numbers as needed. 12. Select Save, window closes. 13. In original Configure window, select Reboot from left side menu (gray background) to apply setting changes. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0901561EN*
Solution Usage
Description Drum Units, DU-102/DU-102B, changed toDU-102C.
Solution 1.Purpose Topreventdrum cleaning blade from flipping. 2.Item changedtoDU-102C (Item #A0400Y4). 3.The technical improvement from DU-102/DU-102B to DU-102C: The drum surface status and the cleaning blade contacting angle have been changed. Details are as follows. Surface of Drum (DU-102C uses the DU-102B rough surface) DRUM SURFACE DU-102 = Smooth DU-102C/DU-102B = Rough Cleaning blade contacting angle (DU-102C uses the DU-101 cleaning blade and holder to reduce the cleaning bladecontacting angle. DU-101 is installed on bizhub C500/8050) BLADE ANGLE DU-102/DU-102B = Larger DU-102C/DU-101 = Smaller
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Miscellaneous
Note : DU-102C is packaged the same as DU-102B but with a green dot label on each box.DU-102C = DU-102B drum + DU-101 cleaning blade/holder. Please see attached documentation for additional detail. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0902915EN*
Solution Usage
Description Board part number cross-reference. Solution Please refer to attached documentation. The boards listed are: Operation Panel OACB IPB IMCB PRCB ACDB IFB HV1 HV2 DCPS1 DCPS2 CVDB Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS1000760EN*
Solution Usage
Description FD-501/FD-503, FD Control Board DIPSW (SW3)settings. Solution FD-501 FDCB SW3 Settings
Black and White Machines Color Machines Bit1= ON Bit2= OFF Bit3= ON Bit4= ON Bit1= ON Bit2= ON Bit3= ON Bit4= ON FD-503 FDCB SW3 Settings
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Miscellaneous
Black and White Machines Color Machines Bit1= OFF Bit2= ON Bit3= ON Bit4= ON Bit1= OFF Bit2= ON Bit3= ON Bit4= ON Please also refer to attached documentation for the correct settings for FDCB SW3. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS1001696EN*
Solution Usage
Description How to set up Scan-to-SMB (file sharing)for Microsoft Windows 2003 Server.
Solution The attacheddocumentation will guide you on whatrequired in order to share a folder, make it available on the network, andwhatsettings must beentered on the various machines via a web browseror as a walkup. To viewthe PDF, you may need to download a free copy of Adobe Reader. Related Topics Microsoft Windows2003 Serversetup procedure: Confirm the User and available Shared Folders Verify the network information of the Server Create and Share a folder Checkthe firewall Check from another computer Review Procedure on a Domain via a web browser oras a walk-up Scan using a Host name Set up a hidden Share Scan to a hiddenShare (web browser and walk-up settings) Scan to a sub-folder (Web Browser and walk-up setup) Create a Favorite Note : All Server Settings should be performed by the customer's Network Administrator only. For more information please see the Microsoft KB Article ID: 887429 - Overview of Server Message Block Signing . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS1002204EN*
Solution Usage
Description How to set up Scan-to-SMB (file sharing)for Microsoft Windows 2008 Server.
Solution The attacheddocumentation will guide you on whatrequired in order to share a folder, make it available on the network, andwhatsettings must beentered on the various machines via a web browseror as a walkup. To viewa PDF, you may need to download a free copy of Adobe Reader. To view the video, you may need to download a free copy of Windows Media Player. Related Topics Microsoft Windows2008 Serversetup procedure: Confirm the User and available Shared Folders Verify the network information of the Server.
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Create and Share a folder Checkthe firewall Check from another computer Review Procedure on a Domain via a web browser oras a walk-up Scan using a Host name Set up a hidden Share Scan to a hiddenShare (web browser and walk-up settings) Scan to a sub-folder (Web Browser and walk-up setup) Create a Favorite Note : All Server Settings should be performed by the customer's Network Administrator only. For more information please see the Microsoft KB Article ID: 887429 - Overview of Server Message Block Signing . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Miscellaneous
Solution ID
TAUS0629113EN*
Solution Usage
Description Is Bates Stamping supported? Solution Bates stamping is not supported when scanning or printing to these models. However they can do something very similar when copying using stamping and overlays. To perform this do the following: 1. Select Application from the copy screen. 2. Select Stamp/Overlay. 3. Here the settings that the customer wants can be selected. Date/time, Page number, and Set number if wanted. 4. Customize the placement of the stamps as needed when selecting. 5. If logo or text is to be always used an overlay can be created to select. 6. Once all the settings are as the customer wants they can be saved as a Mode Memory Job for one touch recall. This will allow the customer to perform all the elements of Bates Stamping when copying with these models. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0629386EN*
Solution Usage
Description ISO 15408 certification information. Solution TheMFPsare certified ISO 15408 EAL Level 3. Refer to the following for more detailed information concerning ISO 15408 as well as the attached Security White Paper and Marketing Bulletin 09-GB-103. 1. ISO 15408 FAQ 2. Trusted Computing Base 3. ISO 15408-3 4. Common Criteria Also, go to Konica Minolta's bizhub security page, http://kmbs.konicaminolta.us/content/about/bizhubsecurity.html , for more in-depth security information. Note : To view a PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS0647034EN*
Solution Usage
Description What is the default user name and password for the IC-301 or IC-304 Microsoft Windows XP logon screen? Solution The default user name is "Operator" and the password is "colorserver".
Solution ID
TAUS0650393EN*
Solution Usage
Description Is scan to PC (SMB) supported in a Novell environment?
Solution
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Scan to PC (SMB) in a Novell environment is not supported as the necessary protocol is not installed on a Novell Server or client. The following information are the specifications (as of 9/08/04) for PC (SMB) scanning:
Miscellaneous
Supported environment : 1. Connection to file sharing server in broadcast domain. 2. SMB (TCP/IP) shared folder of Microsoft Windows. Non-supported environment : 1. Network beyond router. 2. SMB other than TCP/IP (NetBEUI/IPX are not supported). 3. Direct Hosting SMB (mounted SMB on Microsoft Windows 2000 or later). 4. User Level sharing of Microsoft Windows 98. 5. Sharing that needs authentication with Microsoft Windows 2003 Domain. 6. CIFS mounting of non-Windows OS (e.g.: SAMBA on UNIX/LINUX, CIFS sharing on Novell Netware) Restrictions of mounting : 1. NetBIOS Name Binding; a. On Microsoft Windows network, TCP/IP has to be obtained from NetBIOS name as same mechanism as DNS to obtain TCP/IP address from Domain name of Internet. b. On Microsoft Windows OS, TCP/IP address can be obtained from NetBIOS name by following procedures: (H Node case) - Cache in Local PC. -Inquiry to WINS server. - Inquiry by Broadcast. - Imhost in Local PC (NetBIOS ver. of host file in Domain). - Confirmation of host file in local PC. - Inquiry to DNS. 7145/7222/7228/7235 only support Inquiries by Broadcast. Therefore, this cannot be connected to a server beyond a router that cannot be reached by Broadcast. Restrictions of SMB Protocol : 1. On Microsoft Windows Network, there are various version protocols for authentication. a. 7145/7222/7228/7235 cannot connect to the server that requires NTLM 0.12, higher-level protocol, since these models support only LANMAN 2.0. b. Non-accessible servers since they require NTLM 0.12 or higher protocol. c. Microsoft Windows 98 User Level Sharing. d. Microsoft Windows 2003 Domain. Restrictions of identification :It has been confirmed that mounting CIFS of non-Windows (e.g.: SAMBA on UNIX/LINUX, CIFS sharing on Novell Netware) cannot be connected. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0652069EN*
Solution Usage
Description How to set up scan to FTP with Creo IC-301 or IC-304/Plus. Solution Scan to FTP is not available with the IC-301 or IC-304/Plus. As an altenative, the Remote Scan can be used. The Remote Scan utility can be loaded on a Workstation or the controller. This utility allows for the creation of scan boxes on the engine and to retrieve scans from those boxes. Scanning is performed on the engine using the scan to HDD option from the LCD panel. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0656681EN*
Solution Usage
Description Standard memory for thebizhub PRO 6500 series. Solution The standard memory is 256MB for each color. Note : Additional storage isobtained by installing the HD-506 (Item #A03Y0Y0). The HD-506 is used for stamp, watermark and overlay. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0657281EN*
Solution Usage
Description How large of a "Trap" does Auto Trapping apply to a print and is it adjustable?
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Miscellaneous
Solution Auto Trapping is not adjustable, and when enabled, will apply a 1 pixel trap around an object. If the Graphic Arts Premium Package is installed, traps are adjustable to almost any pixel width. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0657366EN*
Solution Usage
Description How to change the default scan settings.
Solution To change the default scan settings, perform the following: 1. Press Utility/Counter. 2. Select User Setting. 3. Select Initial Setting. 4. Select Scan Initial Setting. 5. Make the desired settings. 6. Select OK. 7. Select Close. 8. Select System Setting. 9. Select Reset Setting. 10. Select Mode Reset Setting. 11. For Reset Button Function select Initialize. SPECIAL NOTE : Solution contribution by David Aekus and Ed Bellone, Production Print/SSD
Solution ID
TAUS0657545EN*
Solution Usage
Description How to enable Security Strengthen Set. Solution To enable Security Strengthen Set, perform the following: 1.Enter the Service Mode. 2.From the Operation panel select Stop, 0, C 3.Turn on CE Authentication and Administrator Authentication. 4.Set Passwords for both, and exit after setting. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0657605EN*
Solution Usage
Description LS-501 setup for use with the bizhub PRO C6500. Solution When using the LS-501 with the bizhub PRO C6500, the following must be done. 1. The Serial number prefix must be 15AM. 2. The switch on the LS control board must be set to SYS2. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD TAUS0657771EN* 1
Solution ID
Solution Usage
Description How to disable auto shut off. Solution To disable the auto shut off mode, perform the following: 1.Press the Utility/Counter key. 2.Touch [03 Machine Admin. Setting] on the touchscreen. 3.Enter the Administrator password (default password is 1, 2, 3, 4, 5, 6, 7, 8). 4.Touch [OK] on the touchscreen. 5.Touch [01 System Setting] on the touchscreen.
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Miscellaneous
6.Touch [01 Power Save Setting] on the touchscreen. 7.Touch [Auto Shut Off] on the touchscreen. 8.Scroll to the top of the Auto Shut Off screen using the up/down arrows located on the right side of the touchscreen until [---min.] is highlighted on the touchscreen. 9.Touch [OK] on the touchscreen. 10.Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0657919EN*
Solution Usage
Description How to program accessory serial numbers. Solution To program accessory serial numbers, perform the following: 1. Press the Utility/Counter key. 2. Press Stop-0-0-Stop-0-1. 3. Touch [03 System Setting] on the touchscreen. 4. Touch [03 M/C Serial Number Setting] on the touchscreen. 5. Touch [Option Tray], [Finisher 1], [Finisher 2], [Finisher 3], or [ADF] to enter the serial number for that particular component. 6. Enter the appropriate serial number using the touchscreen keypad. 7. Touch [OK] on the touchscreen. 8. Touch [Return] on the touchscreen. 9. Touch [Exit] on the touchscreen. 10. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0701117EN*
Solution Usage
Description What is the total amount of scan designations for SMB that can be registered? Solution The maximum number of SMB scan designations that can be registered is 30. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0701245EN*
Solution Usage
Description How to check the machine humidity and temperature values. Solution To check the machine humidity and temperature values, perform the following: 1. Enter Service mode. 2. Select [PROCESS]. 3. Select [SENSOR OUTPUT CHECK]. 4. Select [HUMIDITY/TEMP]. 5. Select [START]. 6. Select [STOP]. 7. Exit Service mode. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0701247EN*
Solution Usage
Description How to check the toner density sensor values. Solution To check the toner density sensor values, perform the following: 1. Enter Service mode. 2. Select [PROCESS ADJUSTMENT]. 3. Select [SENSOR OUTPUT CHECK]. 4. Select [TONER DENSITY RETURN MODE].
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Miscellaneous
5. Select the desired colors. 6. Select [START]. The machine will cycle and the toner density value will be displayed. 7. Select [CLOSE]. 8. Exit Service mode. Note : The optimum value for the toner density sensor is 127. If a value of 5 is returned, run toner refresh mode and recheck the toner density sensor value.
Solution ID
TAUS0701599EN*
Solution Usage
Description How to enable/disable Pile Permission of the main tray on the LS-501.
Solution To enable/disable Pile Permission of the main tray on the LS-501, perform the following: 1. Press the Utility button. 2. Select [USER SETTING]. 3. Select [COMMON SETTING]. 4. Select [NEXT]. 5. Next to Printer Job Stacker Pile, select [PERMISSION] or [PROHIBITION]. 6. Exit the User mode. Note : Version 25 firmware or latermust be installedto accessthis setting. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0701817EN*
Solution Usage
Description How to set the Output Quantity Limit for the staple, fold & staple, half-fold or tri-fold. Solution To set the Output Quantity Limit for the staple, fold & staple, half-fold or tri-fold, perform the following: 1. Touch [Adjustment] on the Machine Status Screen. 2. Select 04 Finisher Adjustment. 3. Select 07 Output Quantity Limit. 4. Select the desired key to change the quantity limit. 5. Use the touch panel to enter the desired value, then touch [<]. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD TAUS0701965EN* 1
Solution ID
Solution Usage
Description Is printing or copying to 4x6 postcard stock supported? Solution The smallest supported paper size is 5.5x8.5S for this engine. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
TAUS0701981EN*
Solution Usage
Unable to feed envelopes from the PF-601. Solution CAUSE: The multi-feed protection mode may cause a jamming issue when attempting to feed envelopes. SOLUTION: Itis possible to disable the multi-feed detection for the PF by setting DIPSW 19-4 to1. Please be advised that disabling the multi-feed detection modemay cause issueswhen feeding normal paperand a double-feedoccurs. TAUS0702102EN* 1
Solution Usage
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What is the Remote Login password? Solution Remote Login: User ID = administrator Password= Fiery.1 Note : If the password was not changed it should be the standard Fiery password. SPECIAL NOTE : Solution contribution by Vartkes Tashjian, Production Print/SSD TAUS0702408EN*
Miscellaneous
Solution ID
Solution Usage
Description How to clear the machine jam counter. Solution To clear the machine jam counter, perform the following: 1. Enter Service mode. 2. Select [Counter Data]. 3. Select [Data Collection]. 4. Select [Paper Jam Sectional Counter]. 5. Select [Count Reset]. 6. Select [Yes]. 7. Exit the Service mode. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0702445EN*
Solution Usage
Description How to set up FTP Publishing Services on a Microsoft Vista workstation.
Solution Please follow the step-by-step procedures as shown in the attacheddocument. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0702491EN*
Solution Usage
Description Why Auto Color cannot be selected when using booklet mode.
Solution This is specification for the bizhub PRO C6500 for the following reasons: 1. If there are color originals and B/W originals on the same paper in booklet mode it can not decide to print color or black and white. 2. If using 'Autocolor mode' in booklet mode with a lot of originals, the printing cannot be started until the pre-scanning finishes from the first page to the last page (i.e., the first page/color, the second page/BW... the last page/color, and start). In this case, there is not enough memory area and productivity will be strongly reduced. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0702534EN*
Solution Usage
Description How to install a printer using LPR (IP Printing) under Macintosh OS9. Solution Please perform the procedures mentioned in the attached document. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
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http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Miscellaneous
Solution ID
TAUS0702779EN*
Solution Usage
Description After ARPing LinkCom III, the LAN light still flashes and is not seen in PrintGuide.
Solution CAUSE: Incorrect procedure. SOLUTION: After ARPing the LinkCom box, PING the TCP/IP address in order to activate the ARP. The light will go solid and it will be seen in PrintGuide. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS
Solution ID
TAUS0703118EN*
Solution Usage
Description Is the bizhub PRO C6500/IC-408 supported in MicroPress 7? Solution The bizhub PRO C6500/IC-408 is only supported in MicroPress 7.5.0.1 and later. Note : Firmware version 30 for the bizhub PRO C6500, IC-408 version 1.1 code and the three required patches are required for MicroPress support. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. IMPORTANT : The three patchesmust be loaded in order. Patch 1 - 015k.ps Patch 2 - 015n.ps Patch 3 - 015o.ps These patches (Micropress-patch.zip) arealso available via the Konica Minolta Download Selector. Please seeattached patch files and associated documentation (foraccessibility incase the Download Selector cannot be accessed). To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD TAUS0703280EN* 1
Solution ID
Solution Usage
Description PI-110/PI-502/PI-503, how to tri-fold several sheets from the Post Inserter.
Solution Multiple stacks cannot be set to fold in tri-fold individually using the Post Inserter.This is specification of the machine. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0703339EN*
Solution Usage
Description How to insert a blank page after each set when printing multiple sets of a document. Solution To insert a blank page after each set when printing multiple sets of a document perform the following: 1. Select the Media tab in the driver. 2. Under Mixed Media select Define. 3. Select Insert Blank. 4. Insert Blank is displayed; select AFTER. 5. Select the radio button that indicates Last Page. 6. Select Insert Blank. Make any needed changes for the paper tray such as the tray to be used for the insert and any paper weight definitions and press Insert and then Close. 7. The document is ready for printing. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
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bizhub PRO C6500

TAUS0703393EN*
Miscellaneous
Solution Usage 1
Solution ID
Description Calibration Chart Kit part number and instructions. Solution Please use the Calibration Chart Kit (p/n 518-00961A)when calibrating the IC-301 or IC-304 Creo. Note : Please perform the procedures mentioned in the attached documentation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
SPECIAL NOTE : Solution contribution by Cesar Jimenez and David Aekus, Production Print/SSD
Solution ID
TAUS0703417EN*
Solution Usage
Description Proceduresfor installing Service Pack 2 on the IC-304 CREO. Solution Attachedis theIC-304 print controller 1.0 Service Pack 2 (SP2) software Release Notes. These Release Notes: Highlight the features of release 1.0 SP2 of the IC-304 print controller software. Describe how to install version 1.0 SP2 of the IC-304 print controller software. List problems that are resolved in the SP2 release of the IC-304 print controller software. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD TAUS0703557EN* 1
Solution ID
Solution Usage
Description How to add a user for User Authentication. Solution To Add a user for User Authentication perform the following procedure: 1. Select Utility. 2. Select Machine Admin. 3. Select User Authentication. 4. Select User Authentication Set. 5. Select User Registration. 6. Select Add. 7. Enter information for user and desired permissions. 8. Select OK. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD TAUS0703592EN* 1
Solution ID
Solution Usage
Description How to default small sized originals placed on the glass to 8.5x11 paper. Solution Follow these procedures to default small sized originals placed on the glass to 8.5x11 paper: 1. Select Utility. 2. Select Machine Admin. 3. Select System Set. 4. Select Size Set. 5. Select Original Glass Minimum Detect. 6. Select 8.5x11. 7. Select OK. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD TAUS0703759EN* 1
Solution Usage
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bizhub PRO C6500

Large size count on the 2nd page of the Management List.
Miscellaneous
Solution With bizhub PRO C6500/C6500Pfirmware version 30 and bizhub PRO C5500 firmware version 12, DipSW 10-6 setting is now available. Depending on this DipSW setting, the count increment value of Large size count on the 2nd page of the Management List may differ from the earlier version firmware. The new DipSW 10-6 works in conjunction withDipSW 4-6 andDipSW 4-7 affecting copy/print by changing only the increment value of Large size count. For the details of the operation, please refer to the attached file. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . CAUTION : If one or both of DipSW 4-6 and DipSW 4-7 is/are set to 1 (increment 2 counts for large size), the increment value of Large size count on the 2nd page of the Management List may change. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by KMBT (Japan). TAUS0703772EN* 1
Solution ID
Solution Usage
Description How to disable the Skew Correction sensors for the PF-601, LU-202 and the ADU. Solution To disable Skew Correction sensors perform the following: 1. Enter Service mode. 2. Select System Setting. 3. Select Software SW Setting. 4. Set the desired Software Switch.Software Switch 26-4=1 disables the Skew Correction sensors of the PF-601 and the LU-202.Software Switch 26-5=1 disables the Skew Correction sensors of the ADU. Note : The above settings are availablein firmware version 30. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0800012EN*
Solution Usage
Description Version 30 firmware. Solution Version 30 firmware has been released for the bizhub PRO C6500 and PRO C6500P. Complete details are contained in attached Bulletin Number 6264. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. TAUS0800027EN* 1
Solution ID
Solution Usage
Description Does the Creo IC-304 support the PB-501?
Solution The Creo IC-304 will not support the attachment of the PB-501 until the release IC-304 version 2.0 which is tentatively dueJune of 2008. Version 2.0 will support the following configurations of the PB-501: PB-501 FD-501 + PB-501 SD-501 + PB-501 LS-501 + PB-501 FD-501 + SD-501 + PB-501 SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0800060EN*
Solution Usage
Description PB-501 Perfect Binder. Solution PB-501 Perfect Binder for the bizhub PRO C6500/C6500P (Item #A075011). IMPORTANT :The PB-501 for the bizhub PRO 1050e/1050eP (Item #A075010) is NOT compatible with the C6500/C6500P. However, the same GC-501 glue chips (Item #A0800Y0) are used for both versions.
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The following updates are necessary in order to connect the PB-501 to the bizhub PRO C6500/C6500P:
Miscellaneous
bizhub PRO C6500/C6500P firmware must be updated to version 30 (G00-30)and is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. IC-303 system code must be updated to new version 1.1 via one of the following methods: o Download the version 1.1 files (> 5GB) via the Konica Minolta Download Selector. o Order the version 1.1 DVDs (p/n 45067363) from SSD.DVDs are not yetin stock but willbeavailable shortly. The following is a complete list of supported bizhub PRO C6500/C6500P configurations that include the PB-501 and IC-303 v1.1. Engine + PF-601 + RU-503 + PB-501 Engine + PF-601 + RU-503 + FD-501 + PB-501 Engine + PF-601 + RU-503 + SD-501 + PB-501 Engine + PF-601 + RU-503 + FD-501 + SD-501 + PB-501 Engine + PF-601 + RU-503 + LS-501 + PB-501 IMPORTANT :The Creo IC-304 will not support attachment of the PB-501 until the IC-304 version 2 release and there are no plans for the IC-408 to support the PB-501. TAUS0800070EN* 1
Solution ID
Solution Usage
Description Supported configurations for the bizhub PRO C6500/C6500P, PB-501 and IC-303 (version 1.1). Solution The following is a complete list of supported bizhub PRO C6500/C6500P configurations that include the PB-501 and IC-303 (version 1.1). Engine + PF-601 + RU-503 + PB-501 Engine + PF-601 + RU-503 + FD-501 + PB-501 Engine + PF-601 + RU-503 + SD-501 + PB-501 Engine + PF-601 + RU-503 + FD-501 + SD-501 + PB-501 Engine + PF-601 + RU-503 + LS-501 + PB-501 SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD TAUS0800152EN* 1
Solution ID
Solution Usage
Description Why, when inserting multiple pages from Post Inserter and attempting to subset staple, are all sheetsstapled? For example, if attempting to insert 3 sheets into a document and setting only the first 2 to staple, all 3 will be stapled. Solution It is not possible to apply subset finishing properties to a group of inserts, as the inserts themselves are a subset. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD TAUS0800174EN* 1
Solution ID
Solution Usage
Description PK-512, availability ofhole punch for tab paper. Solution The punching of tab paper is not supported with the PK-512. The PK-512 is the punch kit for the FS-517/FS-518/FS-520/FS-607/FS-608. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0800457EN*
Solution Usage
Description Part number for the PB Drive Board. Solution PBDB (p/n A075H02002). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0800551EN*
Solution Usage
Description SD-501, part number for the trimmer pressing plate/C.
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bizhub PRO C6500
Miscellaneous
Solution Pressing plate/C in the SD-501 trimmer unit is the black plastic piece that the trimmer press presses the book against for trimming. The part is not shown in the SD-501 parts guide. Pressing plate/C (p/n 15ANPA1100). SPECIAL NOTE : Solution contribution by Bob Moeller and Ed Bellone, Production Print/SSD
Solution ID
TAUS0800681EN*
Solution Usage
Description PB-501, differences between bizhub PRO 1050/PrintCenterProTM 1050 series dedicated type and bizhub PRO 1050/PrintCenterProTM 1050 series/bizhub PRO C6500/IKON CPP650 supporting type. Solution The following are differences between PB-501 for bizhub PRO 1050/PrintCenterProTM 1050 series and PB-501 for bizhub PRO 1050/PrintCenterProTM 1050 series/bizhub PRO C6500/IKON CPP650. 1. PB-501 destination code for bizhub PRO 1050/PrintCenterProTM 1050 series is A075010 . PB-501 destination code forbizhub PRO 1050/PrintCenterProTM 1050 series/bizhub PRO C6500/IKON CPP650 is A075011 or A075WW1 (Generic). CAUTION : There are two firmware versions: one is bizhub PRO 1050/PrintCenterProTM 1050 seriessupport version and the other is C6500 support version. When the machines are shipped from the factory, bizhub PRO C6500 support version has been installed for Generic and bizhub PRO 1050e support version has been installed for North America. 2. Differences a. Connection to RU-503/RU-504 When connecting only the PB-501 to the bizhub PRO C6500, installation of RU-503 or RU-504 is needed between bizhub PRO C6500 and PB-501. To allow coupling of PB-501 and the RU, the shape of the PB-501 coupling part has been changed and the position of the hole in the PB-501 frame for installation of the coupling part has been changed in the bizhub PRO 1050e/C6500 common type. b. Prevention of glue from becoming sticky (remaining problem from bizhub PRO 1050e-dedicated version) If pasting finish position in Go Ahead movement is set within paper size, glue drops. To catch glue that drops from the pasting finish position in Go Ahead movement, the glue tank unit stop position changes for each paper size (this control has been implemented by PB firmware). Note : Foradditional differencessee the attached documents.To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBT (Japan). TAUS0800707EN* 1
Solution ID
Solution Usage
Description What are the ventilation specifications (ventilation equipment/CFM) when installing a PB-501 at a customer location? Solution Due to the wide variety of locationsin whichthe PB-501 may be set up, ventilation requirements have not been established. The customer will need to discuss with a local vendor/contractor in orderto fit their individual needs and that of local building requirements and code. SPECIAL NOTE : Solution contribution by Ron Reed, ESS/SSD
Solution ID
TAUS0800761EN*
Solution Usage
Description What is the part number for the CCD?
Solution The CCD is nowavailable as a spare part (p/n A03U A290 00). Please review the samples attached to this solution. They are examples of a failed CCD unit. SPECIAL NOTE : Solution contribution by Ed Bellone and Gary Scimeca, Production Print/SSD
Solution ID
TAUS0800946EN*
Solution Usage
Description How to find/display a MAC address. Solution To find the MAC address of a specific device in a Microsoft Windows environment, such as a main body internal NIC, access the command prompt,PING the TCP/IP address of the device and then perform the command, arp a .
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Miscellaneous
The attached procedures are for Microsoft Windows 98/NT/2000/2003/XP, DOS/Microsoft Windows 3.11/Microsoft Windows for Workgroups, Microsoft Windows Vista and Macintosh OS X. To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : Also attached is the Technitium MAC Address Changer freeware program. This software is not supported by Konica Minolta and is to be used at your own risk. To open the ZIP file, WinZip should be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view or run. SPECIAL NOTE : Solution contribution by Cesar Jimenez and Freddie Burnham, Production Print/SSD
Solution ID
TAUS0801036EN*
Solution Usage
Description Location of toner recovery box/waste toner bottle and how to empty it. Solution Recovery Toner Box (toner dump box)is located on the right/rear of the printer, lower right door. See attached file for picture of location. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . To replace toner dump box: 1. Open toner dump box door on the right rear side ofthe bizhub PRO C6500. 2. Pull out the toner dump box. 3. Cover the old toner dump box inlet with a sticker. 4. Put in the new toner dump box and close the door. SPECIAL NOTE : Solution contribution by Marge McLea and Raymond Downs, Production Customer Support/SSD
Solution ID
TAUS0801045EN*
Solution Usage
Description How to check Java version on a Macintosh OS 10.X.
Solution To check Java version on a Macintosh OS 10.X: Open a Finder window=> select the base HD=> select Applications=> select Utilities=> select Java.All installed versions of Java will be listed. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0801360EN*
Solution Usage
Description Can the IKON versionmachine be converted to the Konica Minolta version? Solution Due to differences of the machines, this is not possible. Among the many other differences, the IKON version will not accept a Konica Minolta firmware flash and the Konica Minolta version will not accept an IKON flash. Please do not attempt a conversion of the machine. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID
TAUS0801385EN*
Solution Usage
Description What is the maximum weight the PF-601 paper feed trays can lift? Solution The maximum lifting capacity of the PF-601 paper trays is 132 lbs. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD
TAUS0801440EN*
Solution Usage
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Part number for the wiring from the Toner Control Sensors (TCR) to the printer control board (PRCB).
Miscellaneous
Solution This hard-to-find wiring part can be found on page 88 of the Field Service Parts Manual, Process Detection Wiring /2 (p/n A03U N111 02). SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0802017EN*
Solution Usage
Description Does the FS-607 support tri-folding 8.5x14 paper?
Solution The FS-607 supports folding only 8.5x11S or A4S size paper with a weight between 64 gsm to 105 gsm. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0802261EN*
Solution Usage
Description How to change the Page Size in Adobe InDesign in Macintosh OSX 10.5. Solution To change the Page Size in Adobe InDesign in Macintosh OSX 10.5: 1. With the document open, select File. 2. Select Print. 3. On the General tab select the printer from the list. 4. On the Setup tab select the desired page size. 5. Select Print to print the job. SPECIAL NOTE : Solution contribution by Gregg Gallant and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0802262EN*
Solution Usage
Description How to change the Page Size in Adobe Acrobat in Macintosh OSX 10.5.
Solution To change the Page Size in Adobe Acrobat in Macintosh OSX 10.5: 1. With the document open, select File. 2. Select Page Setup. 3. Format For: Select the printer from the list. 4.Page Size:Select the desired page size. 5. SelectOK. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS0807911EN*
Solution Usage
Description Replacing a color write unit and necessary adjustments. Solution There are multiple adjustments that need to be performedafter replacing a color write unit. Please refer toattached documentation for the procedures. IMPORTANT : Prior to performing these adjustments ensure that the Dust proof glass is clean (write unit). FD-Mag. Adjustment (Printer Adjustment) CD-Mag. Adjustment (Printer Adjustment) LD bias adjustment (Drum Peculiarity Adj.) Color Registration Adj. (Printer Adjustment)
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Color Registration/Manual (Printer Adjustment) Auto gamma adjustment (Drum Peculiarity Adj.) Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Miscellaneous
Solution ID
TAUS0808425EN*
Solution Usage
Description Tabloid (11x17) booklet creationwhen usinga Fiery IC-303, IC-305or IC-408.
Solution Please perform the step-by-step proceduresin the attached documentation.To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0900336EN*
Solution Usage
Description How to remove the SD-501 Bundle Press. Solution The attached documentation provides detailed description of the Bundle Press removal process. Note :To view the attached document, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at the following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0900407EN*
Solution Usage
Description How to change the Electronic Meter Count (utility button) to display in size versus color for the Classified Copy Count by Paper Size. Solution The count indicated at the left side of the utility screen can be switched as follows: DipSW 14-1 = 1: Enabled - Displays the electronic meter count (Utility button) to Sizes of paper DipSW 14-1 = 0: Disabled (default) - Displays the electronic meter count (Utility Button) to Colors of paper. Note : The same information is added to the Counter List and Management List. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0900463EN*
Solution Usage
Description How to change scan compression. Solution To change scan compression, perform the following: 1. Press 'Utility counter'. 2. Press 'User setting'. 3. Press 'Scan setting'. 4. Press 'Next'. 5. Press 'Next'. 6. Now you can change the compression to High, Standard, or Low. 7. Press 'OK'. 8. Close. SPECIAL NOTE : Solution contribution by Chuck Tripp, ProductionPrint/SSD
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Miscellaneous
Solution Usage 1
Description How to package toner cartridges and waste toner boxes for the Clean Planet Program.
Solution Forinformation please see the Konica Minolta Recycling Program . Items that can be returned : bizhub C250/C250P/C252/C252P Toner Cartridges CMYK Waste Toner Box bizhub C351/C450/C450P Toner Cartridges CMYK Waste Toner Box bizhub C300/C352/C352P Toner Cartridges CMYK Waste Toner Box bizhub C451/C550/C650 Toner Cartridges CMYK Waste Toner Box bizhub C203/C253/C353/C353P Toner Cartridges CMYK Waste Toner Box Items that cannot be returned : Toner Bottles for bizhub 200/250/350, bizhub 360/420/500, bizhub 600/750, bizhub PRO 920, bizhub PRO 1050, bizhub PRO C500, bizhub C6500. Please recycle these items using your local recycling centers.The toner bottles are made of High Density Polyethylene (HDPE, SPI Code #2) which many recycling centers will accept. Eligible Printer Consumables Monochrome Printers/All-In-On PagePro 1100 Series Toner Cartridge OPC Drum PagePro 1200/1250 Series Toner Cartridge OPC Drum PagePro 1300 Series Toner Cartridge OPC Drum PagePro 4100 Series Toner Cartridge PageWorks/Pro 6 Series Toner Cartridge OPC Drum PageWorks/Pro 8 Series Toner Cartridge OPC Drum PageWorks/Pro 12 Series Toner Cartridge OPC Drum PageWorks/Pro 18 Series Toner Cartridge PageWorks/Pro 20 Series Toner Cartridge PageWorks/Pro 25 Series Toner Cartridge QMS 1060 Series Toner Cartridge QMS 2060 Series Toner Cartridge QMS 2560 Series
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Toner Cartridge Color Printers/All-In-Ones
Miscellaneous
magicolor 330 Series Toner Cartridges: cyan, magenta, yellow, black magicolor 2200/2210 Series Toner Cartridges: cyan, magenta, yellow, black OPC Drum magicolor 2300 Series Toner Cartridges: cyan, magenta, yellow, black magicolor 2400 Series Toner Cartridges: cyan, magenta, yellow, black magicolor 2500 Series Toner Cartridges: cyan, magenta, yellow, black magicolor 3100 Series Imaging Unit magicolor 3300 Series Imaging Unit magicolor 5400 Series Toner Cartridges: cyan, magenta, yellow, black magicolor 7300 Series Toner Cartridges: cyan, magenta, yellow, black Print Unit Assemblies: Cyan, Magenta, Yellow, Black Color PageWorks Series Toner Cartridges: cyan, magenta, yellow, black OPC Drum Please recycle these items using your local recycling centers.The toner bottles are made of High Density Polyethylene (HDPE, SPI Code #2) which many recycling centers will accept. IMPORTANT : Only items listed above will be accepted for recycling by KMBS under the Clean Planet Program.However, many of the supplies used in Konica Minolta products are safe for local disposal.Please dispose or recycle these items locally. Please E-mail us to receive a listing of KMBS Recycling Centers kmbscleanplanet@kmbs.konicaminolta.us SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0900993EN*
Solution Usage
Description How to print without an Account track ID. Solution To set up theMFP to print without an Account track ID, perform the following steps: 1. Press the Utility button. 2. Select Machine Admin. Setting. 3. Select User Auth./Account Track. 4. Select #4, Without Authentication. 5. Select Print and set it to Permission. 6. Press OK. 7. Press Exit. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID
TAUS0901119EN*
Solution Usage
Description Why is there a 3-sheet limit when half folding paper on the FS-607? Solution The 3-sheet limit is due to the fact that if more than 3 sheets are foldedthere is a good probability the paper will not stay together and cause a jam in the finisher. That is whyup to 20 sheets of paper can bestapled; the staples actingas abind for the pages. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
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TAUS0901562EN*
Miscellaneous
Solution Usage 1
Solution ID
Description Are the bizhub PRO C5500/C6500 toner bottles compatible with the bizhub PRO C5501/C6501? Solution The bizhub PRO C5500/C6500 toner bottles are keyed differently and cannot be installed in the bizhub PRO C5501/C6501. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0902657EN*
Solution Usage
Description Text Thinning/Reversed Text Enhancement Setting. Solution Text Thinning/Reversed Text Enhancement Setting works on controller and engine at the same time. Please set carefully; refer tothe attached documents. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBT (Japan)
Solution ID
TAUS0902851EN*
Solution Usage
Description Multifunctional products and printers supporting bizhub vCare and/or Total Counter Notification. Solution Download the attached document, which lists MFPs and printers compatible with vCare\CSRC (CS Remote Care) or Total Counter Notification in the engine administrator mode. Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Rick Veale, ESS
Solution ID
TAUS1000342EN*
Solution Usage
Description Configuring the IC-304 to a PRINERGY. PRINERGY Evo 4.0, BRISQUE, or iWay Prime Press-sense Workflow. Solution Please refer to the linked CREO Connectivity Guide when installing an IC-304 with the following application/workflow: Kodak PRINERGY PRINERGYEvo 4.0 iWay Prime Press-sense Kodak BRISQUE Note : To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0649014EN*
Solution Usage
Description Part number for the Konica Minolta logo 11x17 color test chart. Solution Konica Minolta logo 11x17 color test chart (p/n 4036 7941 01). Please see the attached image for reference. SPECIAL NOTE : Solution contribution by David Aekus and Cesar Jimenez, Production Print/SSD
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Miscellaneous
Solution ID
TAUS0657024EN*
Solution Usage
Description Part numbers for the write units.
Solution
bizhub C5501/C6501/C6501P/C65hc Black write unit(p/n A0U0 R707 00) andcolor write unit(p/n A0U0 R708 00). bizhub C5500/C6500/C6500P Black write unit (p/n A03U R7A5 00) and color write unit (p/n A03U R7A6 00). SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0657654EN*
Solution Usage
Description Item number for the 100K PM kit.
Solution When ordering 100K PM kits, be aware that, due to a change in the Charging Corona for the new models, 100K PM kits are NOT cross-compatible between the bizhub PRO C6500 and bizhub PRO C6501 series. The bizhub PRO C6500 series 100K PM kit (Item #DC65PM100) is for the bizhub PRO C6500, C6500P and C5500 ONLY. The bizhub PRO C6501 series 100K PM kit (Item #DC651PM100) is for the bizhub PRO C6501, C6501P and C5501 ONLY. Note : Please refer to attached marketing Bulletin 08-GB-084 and other 2 documents for details. To view the attached Excel document, you may need to download a free copy of Microsoft Excel Viewer (74MB). To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0657966EN*
Solution Usage
Description How to export the machine setting file for editing or importing to another machine. Solution To export the machine setting file, perform the following: 1. Open the main body Web Utilities window. 2. Click on Machine Manager Setting. 3. Enter admin in the User Name text box and the 8-digit administrator password in the password text box. 4. Click on Setting data Import/Export. 5. From the Export section select the type of data to be exported using the drop-down arrow. 6. Click export. 7. Click Save from the File Download dialog box. 8. Choose a location to save the file and click Save. Notes : a. Attached is a screen sample of the procedure and atext file showingwhat the exported data will look like. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . b. The settings available for export are: Account Track settings E-mail address data HDD box numbers FTP server address
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SMB shared folder data c. The machine setting file can be edited and imported back to the machine or imported to another machine for common settings. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Miscellaneous
Solution ID
TAUS0700337EN*
Solution Usage
Description How to set the default scan screen displayed when selecting Scan mode. Solution To set the default scan screen displayed when selecting Scan mode, perform the following: 1. Select Utility/Counter. 2. Select User Setting. 3. Select Scan Setting. 4. Select the desired default scan screen (E-MAIL, HDD, FTP, SMB, QUEUE) next to the Default Address selection. 5. Select OK, Close, Exit to return to the main screen. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0701584EN*
Solution Usage
Description PLEASE REPLACE TONER FILTER message and unable to perform the copier auto calibration function from the copier, or from print controller. The Calibration Test Page is never output. Solution CAUSE: The dust-proof filter/2 (rear)is activated on the copier control panel. SOLUTION: To clear the message on the copier and to allow the Auto Calibration to be performed, follow these steps: 1. Enter Service mode. 2. Select [COUNTER/DATA]. 3. Select [PARTS COUNTER]. 4. Select [COUNT OF SPECIAL PARTS]. 5. Using the down arrow, scroll down until Dust-proof filter/2 (rear) is highlighted. 6. Select [COUNT RESET]. 7. Exit the Service mode. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0702083EN*
Solution Usage
Description Is the Fusing Belt included in the 200K PM kit? Solution The Fusing Belt (p/n A03U 7205 01) is not included in a 200K PM kit. It is replaced according to the Maintenance 2 schedule (every 400,000 copies/prints on the bizhub PRO C6500 and every 300,000 copies/prints on the bizhub PRO C5500) and must be ordered separately. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0703447EN*
Solution Usage
Description Why does the bizhub PRO C5500 have a lower yield than the bizhub PRO C6500 for the developer and drum? Solution The bizhub PRO C5500 has the same line speed as the bizhub PRO C6500. The reason the copy output is lower in the bizhub PRO C5500 is becausespacing between the paper is increased. Since the supplies are based on distance (which is the same on the bizhub PRO C5500 and bizhub PRO C6500 because they have the same line speed) not clicks, the yield will be lower on the bizhub PRO C5500. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD TAUS0703548EN* 0
Solution ID
Solution Usage
Description How to enable User Authentication.
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Solution To enable User Authentication follow these procedures: 1. Press Utility. 2. Select Machine Admin Setting. 3. Select User Authentication. 4. Select Authentication Method. 5. Select ON (MFP) and Account Track to Not Manage. 6. Select OK. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD TAUS0800290EN*
Miscellaneous
Solution ID
Solution Usage
Description Machine stops to dehumidify. Solution CAUSE: Machine design. SOLUTION: To increase time between dehumidification, set dipswitch 16-5 to 0, and 16-6 to 1. This is the highest setting without disabling. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD TAUS0802132EN* 0
Solution ID
Solution Usage
Description How to create and/or match a new color in Spot-On. Solution To create and/or match a new color in Spot-On: 1. Open Command WorkStation. 2. Select Manage Color. 3. Select Spot-On from the ColorWise Pro Tools window. The Select Output Profile window opens. 4. Select the appropriate profile for the output device and media. 5. Click OK. Once the Spot-On Output window opens, you will calibrate the ES-1000. 8. From the Instrument menu, select Start. 9. Select the EFI Spectrometer ES-1000 from the Instrument drop down. 10. Click OK. You will be prompted to put the ES-1000 in the cradle and click OK. This process calibrates the instrument. 11. Locate the Pantone Color swatch or output that you want to target (if you want to change an existing color, double-click on it). This will be the target color. 12. Measure the color swatch and a new color will appear in the directory. 13. Rename the color if it is a new color. 14. Double-click the new color. The Spot-On Color Search window opens. 15. Click on Print Pattern. 16. Compare the output to the original spot color. 17. Select the box that looks closest to the spot color being matched. Continue to print and make changes until the new color is visually as close as possible. 18. Click OK when done. SPECIAL NOTE : Solution contribution by Marge McLea, Production Customer Support/SSD
Solution ID
TAUS0802238EN*
Solution Usage
Description How to adjust thin text mode. Solution To adjust thin text mode, perform the following: 1. Press the Utility/Counter key. 2. Touch [02 User Setting] on the touchscreen. 3. Touch [06 Printer Setting] on the touchscreen. 4. Touch [02 Thin Line Enhancement] on the touchscreen. 5. Touch [Strong +], [Strong], [Normal], [Weak], or [Weak +] as desired by the customer. 6. Touch [OK] on the touchscreen. 7. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
TAUS0901209EN*
Solution Usage
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Can the Public User settings be modified?
Miscellaneous
Solution The Public User settings cannot be modified. If the customer requiresspecific settings, create a new user account and apply the applicable settings to that particular user account. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID
TAUS0901326EN*
Solution Usage
Description How to set the machine to default to black for copy mode. Solution To set the machine to default to black for copy mode, perform the following: 1. Press the Utility Button. 2. Select User Setting. 3. Select Initial Setting. 4. Select Copier Initial Setting. 5. For Color mode select Black. 6. Make any other desired initial settings. 7. Select OK. 8. Select Close. 9. Select System Setting. 10. Select Reset Setting. 11. Set Mode Reset Setting to Initialize. 12. Exit User mode. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS1000278EN*
Solution Usage
Description Installation Manuals for certain options identify MFPs by ppm (pages-per-minute) rather than model designation.This can be confusing. Solution The followingclarifies whichppm reference relatesto which designatedMFPin the Installation Manuals. bizhub PRO 1050/1050P/1050e/1050eP are referred to as 105ppm. bizhub PRO 1051 is referred to as 105ppm-2. bizhub PRO 1200/1200Pare referred to as 120ppm. bizhub PRO C5500/C5501 are referred to as 55ppm bizhub PRO C6500/C6500P/C6501/C6501P are referred to as 65ppm bizhub PRO C65hcis referred to as 65ppm-ePV SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID
TAUS1000876EN*
Solution Usage
Description Why, when using the IC-304, are Imposed jobs aborted if a jam occurs in the FS-607 finisher? Solution Jobsare stopped and move to the storage queue on the IC-304 and must be resubmitted to resume printing. Ifjamming occurs prior to reaching the FS-607,jobs will restart without issue after jamsare cleared. This is a design specification of the IC-304 and is correct operation. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
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bizhub PRO C6500

Miscellaneous
Solution Usage 0
Description Simple procedure for Printer Gamma Offset adjustment.
Solution PROCEDURE 1. [Service Mode Menu] screen - Press [01 Machine Adjustment] -> Press [03 Quality Adjustment]. 2. [Quality Adjustment Menu] screen - Press [01 Printer Gamma Adjustment]. 3. [Printer Gamma Adjustment] screen - Press [01 Printer Gamma Offset Adj]. 4. [Printer Gamma Offset Adj.] screen - Press [Next] or [Previous] to select the screen you want to adjust. Line1, Line2, Dot1 and Dot2 correspond to the screen names in user mode. Contone does not require the adjustment. 5. Press [Print Mode]. 6. Set the A4 or 8x11 paper. Press the Start key to output the test pattern. 7. Check the printed test pattern. Make sure that the highlight density starting section of each color (Y, M, C, and K) is uniform and even between the gray reference lines. Reference Lines 8. If they are not even, press [Exit Print Mode]. 9. [Printer Gamma Offset Adj.] screen - Press the button of a color (Y or M or C or K) to adjust and enter a value through the numeric button then press [SET]. Setting range: -128 (light) to +127 (dark) 10. Repeat steps 6 to 10 until the standard value can be obtained. SPECIAL NOTE : Solution contribution by KMBT (Japan)
Solution ID
TAUS0656891EN*
Solution Usage
Description Unable to burn the IC-303 system code and user ISO files from the Konica Minolta Download Selector onto a CD. Solution CAUSE: The system code and User files now come on DVD media. SOLUTION:Thesystem and user ISO files were createdfrom the original DVD media that ships with the IC-303. A DVD burner, DVD media and anapplication that supports both will be required to burn these ISO files.
Solution ID
TAUS0657108EN*
Solution Usage
Description How toaccess the Service mode.
Solution There are two methods of entering the Service mode. To enter the Service mode,use one of the following methods: Method 1 : 1. Press the Utility/Counter key. 2. Press Stop 0 0 Stop 0 1. 3. If a CE password is set, input the password to enter the Service mode. Method 2 : 1. Power ON the machine while pressing the Utility/Counter key.
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2. If a CE password is set, input the password to enter the Service mode. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Miscellaneous
Solution ID
TAUS0657356EN*
Solution Usage
Description ENERGY STAR compliance.
Solution The ENERGY STAR Program has been established to encourage the widespread and voluntary use of energy efficient technologies that reduce energy consumption and prevent pollution. As an ENERGY STAR Partner, Konica Minolta has determined that this product meets the ENERGY STAR guidelines for energy efficiency, based on the following features. Auto Low Power -This function conserves energy by lowering the set temperature of the fixing unit. In the standard setting, Auto Low Power operates automatically when 15 minutes have elapsed after completion of the last copy, with theMFP remaining in the ready to copy state during that time. The time period for the Auto Low Power function can be set for 5 minutes, 10 minutes, 15 minutes, 30 minutes, 60 minutes, 90 minutes, 120 minutes, or 240 minutes. Automatic Shut-Off -This function achieves further energy conservation by partially turning the power supply OFF, thereby reducing energy consumption to 7.9W or less. In the standard setting, Automatic Shut-Off follows Auto Low Power, operating automatically when 90 minutes have elapsed after completion of the last copy, with theMFP remaining in the ready to copy state during that time. The time period for the Automatic Shut-Off function can be set for 30 minutes, 60 minutes, 90 minutes, 120 minutes or 240 minutes. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0657359EN*
Solution Usage
Description Operating environment. Solution The environmental requirements for correct operation of the bizhub PRO C6500/C5500 series are as follows:
Minimum Environmental Requirements Optimal Environment Temperature 10 to 30C (50 to 86F) 18 to 23C (64.4 to 73.4F) Humidity 10 to 80% RH 40 to 60% RH SPECIAL NOTE : Solution contribution by Ian Lynch and Ed Bellone, Production Print/SSD
TAUS0657638EN*
Solution Usage
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bizhub PRO C6500

Should all of the recommended PM parts/supplies be replaced even if the black counter is higher than the color counter?
Miscellaneous
Solution If it is time for a PM, all recommended PM parts/supplies should replaced regardless of the black/color counters.Please see attachments for content information. Note : To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . To view theExcel document, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at the following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0657697EN*
Solution Usage
Description How to set the bizhub PRO C6500 main body NIC TCP/IP address. Solution To set the bizhub PRO C6500main body NIC TCP/IP address, perform the following: 1. Select Utility/Counter. 2. Select Machine Admin. Setting. 3. Select Network Setting. 4. Select Machine NIC Setting. 5. Enter the desired TCP/IP address, Subnet mask and Default Gateway. 6. Exit the Machine Admin. Mode. 7. Power OFF/ON the machine.
Solution ID
TAUS0657761EN*
Solution Usage
Description How to program the low power mode activation time. Solution To program the low power mode activation time, perform the following: 1. Press the Utility/Counter key. 2. Touch [03 Machine Admin. Setting] on the touchscreen. 3. Enter the Administrator password (default password is 1, 2, 3, 4, 5, 6, 7, 8). 4. Touch [OK] on the touchscreen. 5. Touch [01 System Setting] on the touchscreen. 6. Touch [01 Power Save Setting] on the touchscreen. 7. Touch [Auto Low Power] on the touchscreen. 8. Scroll to the desired time for entry into the low power mode using the up/down key on the touchscreen. The selectable times are displayed on the touchscreen with a minimum setting of 5 minutes and a maximum setting of 240 minutes. 9. Touch [OK] on the touchscreen. 10. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0657770EN*
Solution Usage
Description What issues does Image firmware version 14 resolve? Solution The following issues are resolved with bizhub PRO C6500 Image firmware version 14. See attached firmware release notes for further details. Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html 1. A part of the image on the 1st side of a duplex job may be blurred (like double images) when printing using Both Sides adjustment or FD-Mag. adjustment. 2. C4850 displays when deleting a registered data when using the Paper Setting from Utility mode right after powering C6500 ON. 3. C4850 may display after the scan of ACS is done. 4. Paper tray, from which papers are pulling, is automatically changed ifScanner tab key on the display is pressed while printing. 5. The machine stops printing whenprint jobis custom size (210x279mm) and center staple (or center fold). 6. The icon for PM message is not displayed, even though PM counter exceeds the threshold. 7. Ifprinting a chart which is custom sized, from the chart adjustment under Both Sides adjustment, the printouts wrongly reflect the value of the position setting on the Size Setting under Paper Setting. 8. Ifreserving a job while copying a job and leave the pop-up display as open, the display of the copies counter on the upper-right of the touch panel does
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not count up. 9. When outputting by shift mode, position of alignment plate is wider than paper size, then paper is not aligned. SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD TAUS0657782EN*
Miscellaneous
Solution ID
Solution Usage
Description How to enable/disable the touchscreen buzzer sound. Solution To enable/disable the touchscreen buzzer sound, perform the following: 1. Press the Utility/Counter key. 2. Touch [02 User Setting] on the touchscreen. 3. Touch [01 System Setting] on the touchscreen. 4. Touch [09 Buzzer Setting] on the touchscreen. 5. Touch [01 Buzzer Volume Regulation] on the touchscreen. 6. On the touchscreen, touch [ON] to enable or [OFF] to disable. 7. Touch [OK] on the touchscreen. 8. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Ted Young and David Aekus, Production Print/SSD
Solution ID
TAUS0657789EN*
Solution Usage
Description How to enable CE Authentication. Solution To enable CE Authentication, perform the following: 1. Enter Service mode. 2. Press Stop, 0, C. 3. Select CE Authentication. 4. Select ON. 5. To change the CE password from the default setting select CE Auth Password. 6. Enter the current password (the default password is 92729272). 7. Enter the new password. 8. Confirm the new password. 9. Exit Service mode. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0658070EN*
Solution Usage
Description How to program the touchscreen auto reset timing. Solution To program the touchscreen auto reset timing, perform the following: 1. Press the Utility/Counter key. 2. Touch [02 User Setting] on the touchscreen. 3. Touch [01 System Setting] on the touchscreen. 4. Touch [04 Reset Setting] on the touchscreen. 5. Touch [01 Auto Reset Setting]. 6. Touch the desired setting [OFF], [60 seconds], [120 seconds], [190 seconds], [240 seconds], [300 seconds], [360 seconds], [420 seconds], [480 seconds], or [540 seconds]. 7. Touch [OK] on the touchscreen. 8. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0658212EN*
Solution Usage
Description Does the engine NIC support SMTP Authentication for remote diagnostics?
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Miscellaneous
Solution The older firmware did not include SMTP Authentication specification using the engine NIC to connect to the network. Download latest firmware via the Konica Minolta Download Selector from SSD Web Support (CS Expert Support) by clicking on Download MSDS, Drivers, Firmware and more. Note : SMTP Authentication settings are accessed ONLY from engines web connection page under Extension for Maintenance. SPECIAL NOTE : Solution contribution by Rick Veale, ESS/SSD
Solution ID
TAUS0700118EN*
Solution Usage
Description How to program the setup date. Solution To program the setup date, perform the following: 1. Press the Utility/Counter key. 2. Press Stop-0-0-Stop-0-1. 3. Touch [03 System Setting] on the touchscreen. 4. Touch [04 Setup Date Input] on the touchscreen. 5. Input the month using the numeric keypad located on the operation panel or touchscreen, and then press [Set] on the touchscreen. 6. Input the day using the numeric keypad located on the operation panel or touchscreen, and then press [Set] on the touchscreen. 7. Input the year using the numeric keypad located on the operation panel or touchscreen, and then press [Set] on the touchscreen. 8. Touch [OK] on the touchscreen. 9. Touch [Exit] on the touchscreen. 10. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0700330EN*
Solution Usage
Description How to perform the Writing Initial Position Memory adjustment. Solution WARNING : DO NOT PERFORM . This adjustment cannot be performed in the Field. Machine setting may be adversely affected if it is performed. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0700333EN*
Solution Usage
Description How to set the bizhub PRO C6500 to automatically select the same size copy paper as the original placed in the ADF. Solution To set the C6500 to automatically select the same size copy paper as the original placed in the ADF, perform the following: 1. Select Utility/Counter. 2. Select User Setting. 3. Select Copy Setting. 4. Select ON next to Auto Detect Orig. Size in ADF. 5. Select OK, Close, and Exit to return to the main screen. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0700334EN*
Solution Usage
Description How to select a FULL SCAN AREA when scanning. Solution To select a FULL SCAN AREA, perform the following: 1. Select the SCAN tab from the machine operational panel. 2. Select your type of scan along with the recipient destination. 3. Select Scan Settings.
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4. Select the Size Setting under the scan size. 5. Select Custom and then Full Area. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Miscellaneous
Solution ID
TAUS0700588EN*
Solution Usage
Description Itemnumber for the optional hard drive (HD-506). Solution The HD-506 is actually a kit (Item# A03Y0Y0)that includes (4x40GB) hard drives (1 per color channel) mounted to a single board.This makes a total of 160GB of hard drive space. The drives are formatted (FAT32) and contain pre-loaded stamps and watermarks with plenty of room for user overlays.HD-506 is required for booklet pagination processing of copy jobs.It is not utilized for printing functions. SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0700672EN*
Solution Usage
Description Can the RU-504 be substituted for the RU-503?
Solution The RU-504 can be substituted for the RU-503. The RU-504 has an additional power supply to power the FS-503; the RU units are otherwise identical. There are no dipswitch settings or special firmware needed. IMPORTANT ADDENDUM : The RU-504 has been changed for future model support. Included in this change is an extra connector. WARNING : Ifaperipheral is connected to this connector it will severely damage the bizhub PRO C6500 . When installing a peripheral on an RU-504 connected toa bizhub PROC6500, be certain that the correct connector is used (use only the REAR connector with the BLUE wires). Refer to attached Bulletin Number 6541 for the proper connection. Also, pleasesee the attached list of boardsto bereplaced (if a peripheral was connected to the wrong connector). To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0700681EN*
Solution Usage
Description Is Continuous print supported with no finisher attached? Solution The bizhub PRO C6500 will NOT support Continous print without a finisher attached. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD TAUS0700724EN*
Solution ID
Solution Usage
Description Is the PB-501 available for use with the bizhub PRO C6500/C6500P? Solution PB-501 Perfect Binder is available for the bizhub PRO C6500/C6500P (Item #A075011).
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Miscellaneous
IMPORTANT :The PB-501 for the bizhub PRO 1050e/1050eP (Item #A075010) is NOT compatible with the C6500/C6500P. However, the same GC-501 glue chips (Item #A0800Y0) are used for both versions. Please refer to attached documentation for additional detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD TAUS0700734EN*
Solution ID
Solution Usage
Description How to make a screen shot on Macintosh OS X. Solution Creating a screen shot on Macintosh OS X: Taking a picture of the whole screen: Command-Shift-3 Taking a picture of part or region of the screen: Command-Shift-4 , and then drag the crosshair pointer to select the area.When you lift your finger from the mouse button, Macintosh OS X will record that real estate and place a PNG file on your desktop. Note : Please see the attacheddocument for details. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0700969EN*
Solution Usage
Description Is the FS-607 finisher compatible with the bizhub PRO C6500/IC-303?
Solution The FS-607 is not compatible with the bizhub PRO C6500/IC-303. It is only compatible for use with the bizhub PRO C6500/IC-408. The FS-607, PI-502 and the PK-512 are foruse with the bizhub PRO C6500/IC-408 (Entry Level System). SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0700995EN*
Solution Usage
Description How to change the Application Shortcuts displayed on the copy screen. Solution To change the Application Shortcuts displayed on the copy screen, perform the following: 1. Press the [Utility/Counter] button. 2. Select [User Setting]. 3. Select [System Setting]. 4. Select [Shortcut Key Setting]. 5. Select [Application]. 6. Select the desired Application Shortcut to be displayed (the maximum number of applications that can be displayed is 30). 7. Select [OK]. 8. Exit the User Setting mode. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0701497EN*
Solution Usage
Description How to print out the USE MANAGEMENT list. Solution To print out the Use Management List, perform the following: 1. Press the Utility/Counter key. 2. Select #3 Machine Admin. Setting. 3. Select #1 System Setting. 4. Select #6 List/Count.
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5. Select Use Management List. 6. Select the upper left COPY; this will bringup a basic copy screen. 7.Press the Start button; this should print out the Use Management List. 8. Exit by pressing the upper right UTILITY followed by Return and then Exit. SPECIAL NOTE : Solution contribution by Freddie Burnham and David Aekus, Production Print/SSD
Miscellaneous
Solution ID
TAUS0701633EN*
Solution Usage
Description How to program rotation functionality. Solution To program rotation functionality, perform the following: 1. Press the Utility/Counter key. 2. Touch [03 Machine Admin. Setting] on the touchscreen. 3. Touch [07 Copy Settings] on the touchscreen. 4. Touch [Next] on the touchscreen. 5. Rotation will be displayed as a programmable function on the touchscreen. Touch [ON-Always], [APS/AMS], or [APS/AMS/Reduce] as desired by the customer. 6. Touch [OK] on the touchscreen. 7. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0702050EN*
Solution Usage
Description What serial number prefix is required for the SD-501 to be compatible with the bizhub PRO C6500? Solution The finisher must have a serial number beginning with 15AQ or later to be compatible with the bizhub PRO C6500. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD TAUS0702331EN*
Solution ID
Solution Usage
Description Characters are printed compressed together in an Advanced Function Presentation Data Stream (AFPDS) jobfromthe AS/400. Solution CAUSE:Some documents are designed in a way that Host Print Transform (HPT) finds it difficult to transform. IBM has recognized this and has provided a solution. SOLUTION:A new DataStream type has been created forWSCST (WorkStation Customization tables)that instructs HPT to create an image of the page instead of transformingit character-by-character.Using this method, spacing is maintained throughout the document. Note : Attached is a general use WSCST where the tray calls are set to ATS. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/SSD and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0702418EN*
Solution Usage
Description Can printing be performed when using a host name instead of a TCP/IP address via DHCP? Solution Printing can be performed when using a host name instead of a TCP/IP address via DHCP. The Microsoft Windows 2000 or 2003 Server must be set to Dynamically update DNS A and PTR records for DHCP. Note :See attached screen shots for settings. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
TAUS0702546EN*
Solution Usage
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Is the offset feature available with the LS-501 or LS-502?
Miscellaneous
Solution The offset feature is only supported with the FS-503 finisher. The LS-501 and the LS-502 do not support the offset feature. SPECIAL NOTE : Solution contribution byEd Bellone/Ian Lynch, Production Print/SSD
Solution ID
TAUS0702597EN*
Solution Usage
Description How to enable/disable Hard disk image memory.
Solution To enable/disable Hard disk image memory, perform the following: 1. Press the Utility/Counter key. 2. Press Stop-0-0-Stop-0-1. 3. Touch [03 System Setting] on the touchscreen. 4. Touch [01 Software SW Setting] on the touchscreen. 5. Touch the left up-down arrow to input DIPSW number [10]. 6. Touch the right up-down arrow to input bit number [1]. 7. Touch [Off (0)] to disable Hard disk image memory or touch [On (1)] to enable Hard disk image memory. 8. Touch [Return] on the touchscreen. 9. Touch [Exit] on the touchscreen. 10. Touch [Exit] on the touchscreen.
Solution ID
TAUS0702744EN*
Solution Usage
Description FS-607, how to perform the punch vertical position adjustment (front-to-back). Solution To perform the punch vertical position adjustment (front-to-back), perform the following: 1. Press the Utility/Counter key. 2. Press Stop-0-0-Stop-0-1. 3. Touch [07 Finisher Adjustment] on the touchscreen. 4. Touch [03 Punch Adjustment] on the touchscreen. 5. Touch [01 Vertical Position Adj.] on the touchscreen. 6. Use the up-down keys to scroll to the paper size you want to adjust. 7. Touch and highlight the desired paper size you want to adjust. 8. Input the desired adjustment value on the touchscreen. 9. Touch [SET] on the touchscreen. 10. Touch [COPY] on the touchscreen. 11. Press the START key. A single punched page will be output. Fold the output paper in half in the main scan direction and observe the position of the middle hole position in relation to the center of the paper. The standard value of the hole position is +/- 1 mm. If, the position is not proper touch [SERVICE] on the touchscreen. 12. Repeat steps 6 through 9 until the hole position in relation to the center of the page is properly positioned. 13. Touch [SERVICE] on the touchscreen. 14. Touch [Return] on the touchscreen. 15. Touch [Exit] on the touchscreen. 16. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD TAUS0702874EN*
Solution ID
Solution Usage
Description C-1321 code at start up. Solution CAUSE: The RU Control Board has failed. SOLUTION: Replace the RU Control Board (p/n A045 H010 00).
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TAUS0702883EN*
Miscellaneous
Solution Usage
Solution ID
Description How to enable the Service Port for mouse and keyboard support. Solution To enable the Service Port for mouse and keyboard support, perform the following: 1. The "Service Port Device" must be set to [ON] in the settings menu mode of the: [02] User Setting [01] System Setting [12] Service Port Device 2. Set Service Port Device = ON, Keyboard Type = EN65 and click OK. Note : Please refer to the attached document for additional detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD TAUS0702889EN*
Solution ID
Solution Usage
Description Printing to a printer on a Microsoft Windows XP PC from a Macintosh OS version 10.3.
Solution Please perfrom the step-by-step procedures mentioned in the attached PDF. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0703004EN*
Solution Usage
Description MSDS information for drum, developer and toner.
Solution Attached are the Material Safety Data Sheets for the bizhub PRO C5500/C5501/C6500/C6500P/C6500P/C6501/C6501P drum, developer and toner. Notes : 1. To open the ZIP file, WinZip should be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view or run. 2. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . 3. The MSDS documentation is also available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Solution ID
TAUS0703119EN*
Solution Usage
Description What options are supported with MicroPress 7.5.0.1 and the bizhub PRO C6500/IC-408? Solution The following options are supported with MicroPress 7.5.0.1 and the bizhub PRO C6500/IC-408:
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PF-601 Two-Tray Universal Paper Feed Unit HT-504 Heater for PF-601 LU-202 Large Capacity Tray HT-503 Heater for LU-202 FD-501 Multi-Folding Unit FS-503 Staple/Stacker Unit SD-501 Saddle-Stitch Unit LS-501 Large Capacity Stacker FS-607 Booklet Finisher PK-512 (US) Punch Kit PK-512 (EU) Punch Kit PK-513 Punch Kit PI-502 Post Inserter SPECIAL NOTE : Solution contribution by Bob Felch, ESS/SSD TAUS0703126EN*
Miscellaneous
Solution ID
Solution Usage
Description Does MicroPress 7.5.x.x support thePB-501 on the bizhub PRO C6500? Solution PB-501 Perfect Binder on the bizhub PRO C6500 is supported with MicroPress 7.5.1.1. For more details concerning connectivity options please refer to the attached Marketing Bulletin #08-GB-035. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0703133EN*
Solution Usage
Description Does MicroPress 7.5.0.1 and the bizhub PRO C6500 support consecutive pages from the Post Inserter? Solution MicroPress 7.5.0.1 and later only supports single post insertion pages with the bizhub PRO C6500. The following are post inserter limitations with the bizhub PRO C6500 and MicroPress: 1. Multiple consecutive pages from the Post Inserter are not allowed. 2. Post Insert pages cannot start or end a job. If this is required then the Front and/or Back Cover finishing option should be employed. 3. Post Insert pages cannot start or end a subset. SPECIAL NOTE : Solution contribution by Bob Felch, ESS/SSD TAUS0703283EN*
Solution ID
Solution Usage
Description How to delete a previouslyprogrammed Mode Memory copy or scan setting. Solution On Control Panel select: Utility/Counter => Machine Admin Setting => System Setting => Operation Prohibit => Lock/Delete Mode Memory => Copy or Scan Mode Memory => Select item to be deleted => Delete => OK => Exit. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD TAUS0703309EN*
Solution ID
Solution Usage
Description Where are the internal test patterns stored? Solution The internal test patterns are stored on the Image Process Board. SPECIAL NOTE : Solution contribution by Rich Raynor, ESS/SSD TAUS0703416EN*
Solution ID
Solution Usage
Description IC-304 CREO Microsoft Windows Hotfix updates. Solution Attached documentation of approved Microsoft Windows Hotfix updates for the IC-304 print controller 1.0 - October 2007 IMPORTANT : Before installing the updates, quit the IC-304 print controller software. The severity values were defined by Microsoft. Do Not install any other
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Microsoft Hotfixesnot listed in theattached documentation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD TAUS0703424EN*
Miscellaneous
Solution ID
Solution Usage
Description IC-304 V1.0 SP2 list of released patches. Solution This attached document lists the released patches that can be installed on top of the IC-304 Print Controller V1.0 Service Pack 2. Please note that these patches are not mandatory. Notes : 1. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html 2. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD TAUS0703454EN*
Solution ID
Solution Usage
Description SD-501, trimmer lubrication.
Solution Periodic lubrication of the SD-501 trimmer has been added to the maintenance requirements for all units to maintain performance and reduce wear. The recommended lubricant is Molykote EM-30L grease (p/n 00GR00220). Some points are lubricated every 4,000,000 prints; others every 8,000,000 prints. Refer to attached Bulletin Number 6199 for complete details, including the parts to be lubricated and a detailed schedule. Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE: Solution contribution by KMBT (Japan) and Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID
TAUS0703594EN*
Solution Usage
Description How to automatically enable Booklet mode when selecting Fold & Staple. Solution Perform the following procedure to automatically enable Booklet mode when selecting Fold & Staple: 1. Select Utility. 2. Select Machine Admin. 3. Select Copy Setting. 4. Select YES for Fold & Stalpe Auto Select. 5. Select OK. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD TAUS0703595EN*
Solution ID
Solution Usage
Description How to set the default scan file type. Solution The default scan file type can be programmed different for each scan option. Perform the following procedure to set the default scan file type: 1. Select Utility. 2. Select Machine Admin. 3. Select Scan Settings. 4. Select desired scan option (SMB, EMAIL, FTP, HDD). 5. Select desired file type for each(Multi\Single page TIFF, PDF or JPG). 6. Select OK. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
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Miscellaneous
Solution Usage
Description How to set default paper weight for printing. Solution The sequence to set default paper is: Machine control Panel=> Utility/Counter=> Sytem Setting=> Feed Tray Setting=> Auto Paper Type: In "Auto Paper Type"set which types of paperto be used when paper selection in Driver or Command Work Station is set to Auto. Select multiple paper types (Plain, High Quality, Several Gloss....) and weights ranges to be used. Set the unit of measurement (this pertains to the paper weight), such as G/M2, Bond, Index, Cover, or Kg. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD TAUS0703680EN*
Solution ID
Solution Usage
Description How to enable the Service Port for mouse and keyboard. Solution To enable the Service Port for mouse and keyboard: 1. The "Service Port Device" must be set to [On] in the settings menu mode of the [02] User Setting =>[01] System Setting =>[12] Service Port Device. 2. Set Service Port Device = ON, Keyboard Type = EN65 and click OK. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD TAUS0703688EN*
Solution ID
Solution Usage
Description What are the supported configurations and specifications for the bizhub PRO C6500/C5500? Solution For thelatest supported configurations/specifications of the bizhub PRO C6500/C5500main frame and peripherals see the following documentation. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html Note :Please refer to MyKonicaMinolta.com for the most up-to-date configurations. SPECIAL NOTE :Solution contribution by Ed Bellone, Production Print/SSD TAUS0703769EN*
Solution ID
Solution Usage
Description How to access the touchscreen adjustment mode when the touchscreen is out of adjustment. Solution To access the touchscreen adjustment mode when the touchscreen is out of adjustment, perform the following: 1. Press the Utility/Counter key. 2. Press the number [4] key. The touchscreen adjustment screen will be displayed and can be completed in the normal manner. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD TAUS0800006EN*
Solution ID
Solution Usage
Description How to obtain the version number, patches and Service Pack from the CREO. Solution On the Creo Application click on Help => Info 2. Herewillbe the Creo version and all updates installed. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD TAUS0800007EN*
Solution ID
Solution Usage
Description How to print a Fiery Configuration Page on a Fiery IC-303 (Fiery SS450 65C-KM). Solution On theMFP side, select Machine. Select Controller (located on the lower right side of the screen).Select Print Pages from the Menu, then select Configuration. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
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Miscellaneous
Solution Usage
Description Is the PB-501 for the bizhub PRO 1050e/1050eP compatible with the bizhub PRO C6500/C6500P? Solution The PB-501 for the bizhub PRO 1050e/1050eP (Item # A075010) is not compatible with the bizhub PRO C6500/6500P (Item # A075011). However, the same GC-501 glue chips (Item # A0800Y0) are used for both versions. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD TAUS0800031EN*
Solution ID
Solution Usage
Description Does the IC-408 support the attachment of a PB-501? Solution The IC-408 does not support the attachment of a PB-501 and there are no plans to support this configuration.Please refer to attached documentation for details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ian Lynch and Ed Bellone, Production Print/SSD TAUS0800096EN*
Solution ID
Solution Usage
Description Unable to locate the part number for setting powder in the Parts Guide Manual. Solution The part number for setting powder is listed in the 2007.06 version 2.0 Service Manual on page 126 under the heading of Service Tools. The part number for setting powder is not provided in the Parts Guide Manual.Starting powder(p/n 000V-19-0). SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD TAUS0800112EN*
Solution ID
Solution Usage
Description Can the machine be set to scan without authenticating when using an Equitrac device? Solution The bizhub PRO C6500/C5500 does not support this function. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD TAUS0800192EN*
Solution ID
Solution Usage
Description Lead Edge Erase Adjustment (Printer Adjustment), test pattern No. 16 is not printed and the original on the platen glass is copied. Solution CAUSE: The main body operation is normal. The description in the Service Manual is incorrect. SOLUTION: The description in the Service Manual will be corrected at the next revision. (scheduledfor June 2008). The purpose of this adjustment is to erase the lead edge when scanning. For the adjustment, usean original to check the erasure amount. SPECIAL NOTE : Solution contribution by KMBT (Japan). TAUS0800203EN*
Solution ID
Solution Usage
Description M61, M62 and M63 are listed in the Service Manual,but not in the Parts Catalog. Solution These exit cooling fans will be made available in the very near future and the part number will beinParts ordering in the next few days. Note :Withinthe next month or two, if the fans are needed for an emergency repair,order them as an emergency order, overnight delivery, and the parts will be pulled from a new machine to fill the order. Exit cooling fans FM61, FM62 and FM63 have the same part number (p/n A03UM15800). Please see attachment below for fan location. SPECIAL NOTE : Solution contribution by Don St. Onge, Workgroup/SSD
August 2011
142
bizhub PRO C6500

Miscellaneous
Solution Usage
Description PF-601, what is the part number for the Pickup Assembly Weight Plates? Solution There are no weight plates manufactured for installation on the PF-601. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD TAUS0800288EN*
Solution ID
Solution Usage
Description How to make a perfect bind booklet. Solution See attached documentation for procedure. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Lincoln Spurgin, Manager of Services-Dealer Channel TAUS0800356EN*
Solution ID
Solution Usage
Description Can a punch unit be installed in the FS-503? Solution There is no punch unit that can be installed in the FS-503. The FS-503 must be configured in conjunction with an FD-501 to add the punching feature. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD TAUS0800365EN*
Solution ID
Solution Usage
Description Approved labels. Solution Avery 5160 labels listedon the attached Media Guide pages are approved. The labels can be run through the PF-601 or the LU-202 only. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD TAUS0800433EN*
Solution ID
Solution Usage
Description IsMagneCote paper or magnetic backed paper supported?
Solution MagneCote paperor magnetic backed paper is not supported. SPECIAL NOTE : Solution contribution by Marge McLea, ProductionCustomer Support/SSD
Solution ID
TAUS0800513EN*
Solution Usage
Description Part number for the fixing upper unit. Solution Fixing Upper Unit (p/n A03U R755 00). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0800565EN*
Solution Usage
August 2011
143
bizhub PRO C6500

Description PB-501, how to reset error code C-1544 (C1544). Solution To reset the error code: 1. Enter Service Mode. 2. Select System Settings. 3. Software Switch Settings. 4. Set software switch 3-1= 0. 5. Exit Service Mode and cycle the machine power. SPECIAL NOTE : Solution contribution by Thomas Peter, POA
Miscellaneous
Solution ID
TAUS0800647EN*
Solution Usage
Description At what temperature does the fuser unit operate? Solution The fuser unit operational temperature is the proprietary information of KMBT and cannot be released. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD
TAUS0800661EN*
Solution Usage
Unique parts forthe Saddle Stitch Booklet Maker (SD-501).
Solution Parts number information forthe Saddle Stitch Booklet Maker (SD-501)is provided in theattached Parts Modification document. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0800742EN*
Solution Usage
Description How to enable FTP Publishing Services on Microsoft Windows XP Pro/Windows 2000/Windows 2000 Server/Windows 2003 Server.
Solution Please have the Network Administrator perform the setup procedures mentioned in the attached document. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : I386 files may be required. The instructions are for Microsoft Windows XP Pro/Windows 2000/Windows 2000 Server/Windows 2003 Server. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0800773EN*
Solution Usage
Description Can the developing unitsbe swapped for troubleshooting purposes? Solution The developing units can be swapped to troubleshoot error codes related to them. For example, the error code C-2803 is displayed, indicating the Cyan unit has a failure. You may swap the suspected problem developing unit with the another developing unit (tape up the developer toner entrance hole) and power on the machine. If the problem follows the developing unit and a different service code is indicated, then you have verified thatthe Cyan developing unit is at fault. SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD
August 2011
144
bizhub PRO C6500

TAUS0800824EN*
Miscellaneous
Solution Usage
Solution ID
Description Part number for the 1st transfer pressure/release motor (M19). Solution The 1st transfer pressure/release motor (M19) is listed as a paper feed motor in the parts catalog (p/n 08AA 8003 0). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0800832EN*
Solution Usage
Description Updates to bizhub PRO C6500/6500P/5500 Service Manual. Solution Updates to bizhub PRO C6500/6500P/5500 Service Manual. For details, please refer to the attached document. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBT (Japan).
Solution ID
TAUS0800888EN*
Solution Usage
Description Information on mixed media printing of PDF and Microsoft Word documents with the IC-303 version 1.1. Solution The release of the IC-303 version 1.1 has provided additionalprint functionality with regards to mixed media documents. Listed below is some basic information to be aware of when printing mixed media PDF and Microsoft Word documents. The IC-303 PostScript print driver version 1.1 does not support the printing of mixed media PDFdocuments. Mixed media PDF documentsmust be uploaded directly into Command WorkStation and then configured as needed for printing. The printing of mixed media Microsoft Word documents are supported from the IC-303 PostScript printer driver version 1.1, althoughensure that thedocument paper size under Page Setup reflects the numerical value of the paper size and not the name. For example,a mixed media document that consists of 8.5x11 and 11x17 pages must be set inPage Setup in Microsoft Word to8.5x11 (not Letter) and 11x17 (not Tabloid). Also,under the mixed media/Page Rangeselections of the driver orCommand WorkStation, be sure to NOT designatethe "Paper Size" of each page range, simply leaveit as "Document Setting". SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD TAUS0801040EN*
Solution ID
Solution Usage
Description How to find/display the MAC address in a Macintosh OS X environment (versions 10.1, 10.2, 10.3, 10.4, 10.5).
Solution Please perform the procedures mentioned in the attached documentation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0801058EN*
Solution Usage
Description What does the "Drum/deve" message indicate? Solution Drum and developer needs to be replaced. SPECIAL NOTE : Solution contribution by Marge McLea, Production Customer Support/SSD
Solution ID
TAUS0801095EN*
Solution Usage August 2011
145
bizhub PRO C6500

Description Is the memory upgrade patch required with IC-408 version 1.1 system code. Solution The memory upgrade patch is no longert required with IC-408 version 1.1 system code. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Miscellaneous
Solution ID
TAUS0801096EN*
Solution Usage
Description Minimumversion firmware required for the IC-408 version 1.1 system code. Solution The bizhub PRO C6500 version 30 is the minimum version firmware required to support IC-408 version 1.1 system code. Please refer to the attached ReadMe file for details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0801131EN*
Solution Usage
Description Is the drum potential sensor output check available in I/O Check Mode? Solution The drum potential sensor output check is not available in I/O Check Mode on the bizhub PRO C5500/C6500. The drum potential sensor output check can be accessed by: Accessing Service Mode. Selecting [02 Process Adjustment] on the touchscreen. Selecting [03 Sensor Output Check] on the touchscreen. Selecting [05 Drum Surface Potential] on the touchscreen. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0801208EN*
Solution Usage
Description FD-501, is custom size thick paper supported with tri-folding? Solution Custom size paper is supportedusing paper sizes, minimum paper size 210mm x 279mm, maximum paper sizes is 306mm x 458mm. Thick paper weights between 50 gsm and 130 gsm may be used for tri-folding. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0801255EN*
Solution Usage
Description How to program the Key Response Time. Solution To program the Key Response Time, perform the following: 1. Press the Utility/Counter key. 2. Touch [02 User Setting] on the touchscreen. 3. Touch [01 System Setting] on the touchscreen. 4. Touch [10 Key Response Time] on the touchscreen. 5. Touch [Normal], [0.5 seconds], [1 second], [2 seconds], or [3 seconds]. 6. Touch [OK] on the touchscreen. 7. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
August 2011
146
bizhub PRO C6500

Miscellaneous
Solution Usage
Description Serial number and meter reading location. Solution Serial Number : Located inside Left Side Door on left frame UPC label. Meter: Mechanical Counter located inside Left Side Door above power switch. Left meter is total count, right meter is blank count. Software Counter and Serial number may be viewed by pressing Utility/Counter on the operation panel Note : Please see attachment. SPECIAL NOTE: Solution contribution by Cesar Jimenez, Production Print/SSD TAUS0801310EN*
Solution ID
Solution Usage
Description Are version 2 ICC profiles from 1.0a system code patch 1-UP600 included in 1.1 code? Solution The version 2 ICC profiles contained in patch 1-UP600 for version 1.0a (for example Fiery 65C-KM Coated G v2.icc) are included in the software for newly ordered Fiery systems but not included in the downloaded or ordered system code update software. To obtain these profiles, install the attached 1-VNT51 patch.The patch is alsoavailable via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0801373EN*
Solution Usage
Description What is the minimum clearance specification from the back of the machine to the wall? Solution Page 2 of the Specification and Installation Guidefor the bizhub PRO C6500liststhe minimum clearance from the rearmost part of the machine to the wallto be at least 11.5" or 293mm. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0801376EN*
Solution Usage
Description How to perform the FD-501 tri-fold adjustment. Solution To locatethe tri-fold adjustment, perform the following: Press the Utility button. Enter Admin mode. Enter System settings. Select Expert adjustment. Select Finisher adjustments. Select Multifolder. Select Tri-fold. Select the paper size to adjust. Note : The adjustment changes the fold position in .1mm increments. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
TAUS0801404EN*
Solution Usage
August 2011
147
bizhub PRO C6500

What is the function of dipswitch 32-0? Solution Dipswitch 32-0 is no longer used by the bizhub PRO C6500. Please leave the value at "0". SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD
Miscellaneous
Solution ID
TAUS0801419EN*
Solution Usage
Description If placemats are printed, is it safe to eat food that has touched the fused toner on the placemat? Solution KMBT toners are not certified as "food grade" under US FDA regulations. As such, the use of KMBS products for the printing of placemats that will come into contact with food is not recommended. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS0801506EN*
Solution Usage
Description DipSW 10-6 information. Solution 1. From bizhub PRO C6500/C6500P firmware version 30 and bizhub PRO C5500 firmware version 12, DipSW 10-6 has beenestablished. Depending on this DipSW setting, the count increment value of Large size count on the 2nd page of the Management list may differ from the earlier version firmware. 2. Operation of DipSW 10-6: Affecting Copy/print corresponding to DipSW 4-6, 4-7 = 1 Changing only the increment value of Large size count. For the details of the operation, please refer to the attached file. 3. CAUTION : If one or both of DipSW 4-6 and DipSW 4-7 is/are set to 1 (Increment 2 counts for large size), the increment value of Large size count on the 2nd page of the Management list may change between before or after installing the version 30/version 12 firmware. In that case, please refer to the attached file and setDipSW 10-6 properly. Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBT (Japan).
Solution ID
TAUS0801516EN*
Solution Usage
Description Enhancement of color stability.
Solution Please refer to the attached Parts Modification Notices for details. To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0801567EN*
Solution Usage
Description Office Workgroup and Production Print - Basic Functionality Chart (Marketing Bulletin 08_GB_024). Solution Konica Minolta is pleased to announce a new sales tool called the Office Workgroup and Production Print - Basic Functionality Chart (see attachment). This chart has been developed to give you a broad overview of the basic functionality on all current Office Workgroup MFPs and Production Print Systems. This at-a-glance chart will be helpful to determine product families, standard and optional features, print and scan PPM speeds, copy, print controller, local and network scanning destinations and lastly fax functionality. Models associated with the chart are: bizhub 160, 161f, 181, 200, C203, 250, C253, 350, C353, C353P, 360, 421, C451, 501, C550, 600, C650, 750 and bizhub PRO C5500, C6500, 920, 1050e. This chart will be associated under Support Materials or individual product pages for each model listed on MyKonicaMinolta.com. Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
August 2011
148
bizhub PRO C6500
Miscellaneous
Solution ID
TAUS0801580EN*
Solution Usage
Description How to change the E-mail Server address. Solution To change the E-mail Server address: 1. Utility/Counter Key. 2. Machine Admin Setting. 3. Network Setting. 4.Email Inital Setting. 5. SMPT. 6. Mail Server. SPECIAL NOTE : Solution contribution by Marge McLea, Production Customer Support/SSD
Solution ID
TAUS0801603EN*
Solution Usage
Description What is the average toner yield for black and CMY? Solution Based on 5% fill the average yield for black is 35,000 8.5x11 single sided copies. For Cyan, Magentaand Yellow, based on a 5% fill, the average yield is 24K copies. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0801793EN*
Solution Usage
Description Version 40 firmware information. Solution The firmware is available for download via the SSD support site; 1. Login in via www.mykonicaminolta.com 2. Select the "Service" link located on the top of the page. 3. Select the "SSD" link located on the left. 4. Select the "SSD Home Page" link located in the middle of the page. 5. Select the "Download MSDS,Drivers,Firmware and more" link located on the left. Note : Please refer to attached Release Notes prior to firmware update. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BES
Solution ID
TAUS0801860EN*
Solution Usage
Description What components are referred to as Lock Lever 1 and 2 in the Service Manual? Solution The attached document contains information from the Parts Manual and provides the location of Lock Lever 1 and 2. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID
TAUS0801863EN*
Solution Usage
Description EFI MicroPress version 7.5.1.1 update and connectivity options. Solution Whether installed from the factory on new MicroPress Servers, or installed as an update on existing MicroPress Servers, version 7.5.1.1 system software can now drive the following:
August 2011
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bizhub PRO C6500
Miscellaneous
MicroPress Prodigy for the bizhub PRO C6500/C6500P/C5500 Connectivity Kit for the bizhub PRO C6500/C6500P/C5500 for the MicroPress Professional and Production Servers Additional finishing support for the bizhub PRO 1050e/1050eP For more details concerning connectivity options please refer to the attached Marketing Bulletin #08-GB-035. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0801893EN*
Solution Usage
Description What is the password to log onto the Creo? Solution The password is 'colorserver'. SPECIAL NOTE : Solution contribution by Marge McLea, Production Customer Support/SSD
Solution ID
TAUS0801917EN*
Solution Usage
Description Part number for the bottom connecting alignment pin shaft that connects the RU-503/RU-504 to the bizhub PRO C6500 main body. Solution This hard-to-find part can be found on page 3, key 6 of the August 2006 RU-503/RU-504 Parts Guide Manual -Connecting Shaft A Assembly (p/n A04J A110 0). SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0801988EN*
Solution Usage
Description Does the fan heater (HT-504) come standard or is it an option for the PF-601?
Solution HT-504 (Item#A0410Y1) is an option for the PF-601.This option is highly recommended for customers who plan to run coated stock and/or operate in humid environments. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0802032EN*
Solution Usage
Description What is the acoustic noise level (decibel level) for the bizhub PRO C6500? Solution The acoustic noise level (decibel level) of the bizhub PRO C6500 is:
Machine Mode Decibel Level Stand-by 58.4db (A)
August 2011
150
bizhub PRO C6500

Copy (running) 77.1db (A) SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Miscellaneous
Solution ID
TAUS0802053EN*
Solution Usage
Description Is the fuser belt impregnated with fuser oil? Solution The fuser drive belt is not impregnated with fuser oil of any type.The toner contains wax particles which provide the necessary lubrication for the copy process. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0802055EN*
Solution Usage
Description IC-304 User Guide. Solution Please refer to the attached IC-304 User Guide (4.84MB). To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Some of the topics addressed in the User Guide: Printing a Job from a Client Workstation EZ Connect Remote Workspace Creo Color Server Job Ticket Software Web Center Basic Workflows Managing Jobs Color Workflow VI Workflow System Administration Setting Parameters
Solution ID
TAUS0802078EN*
Solution Usage
Description How to disableAuto low power and Auto shut off at the same time. Solution If the end user currently disables both Auto lower power and Auto shut off, the setting is kept even after updating to latest firmware (version 40 or greater). However, if the end user changes either Auto Low Power and/or Auto Shut Off, the setting cannot be disabled again. Only the technician can disable both Auto low power mode and Auto shut off mode. To disable both auto low power and auto shut off (by technician): 1. Set dipswitch 12-1 to 1. 2. Disable Auto lower power and Auto shut off. 3. Return dipswitch 12-0 to 0 (default). CAUTION : Be sure to return the dipswitch setting to the default. SPECIAL NOTE : Solution contribution by KMBT (Japan) and Clinton Marquardt, ESS/BSE
Solution ID
TAUS0802169EN*
Solution Usage
Description Which traysare available with Air Assist? Solution Air Assist - Tray 4 and Tray 5 of Paper Feeder Unit, PF-601, only. SPECIAL NOTE : Solution contribution by Marge McLea, Production Customer Support/SSD
August 2011
151
bizhub PRO C6500

TAUS0802170EN*
Miscellaneous
Solution Usage
Solution ID
Description How to register paper on the printer.
Solution To register paper on the printer, perform the following: Utility/Counter. 02 User Settings. 01 System Settings. 03 Feed Tray Setting. 01 Paper Setting. Touch an empty line registration number of modify a paper setting if desired. Touch Add/Edit. Select Paper Type. Select desired paper type. OK. Touch Name. Enter Name. OK. Select Weight. Select Change unit if you with to change unit of measurement of paper. You can adjust position of front and back if desired. Touch process adjustment. Adjust the speed of desired. Select punched paper if desired. Specify color paper. Specify Air Assist (Auto will automatically come on when coated paper 81-100gm or higher is used. Select paper size. Touch OK. Close the paper settings. Note : See attached file for more information. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Marge McLea, Production Customer Support/SSD
Solution ID
TAUS0802336EN*
Solution Usage
Description What is thePM schedule for the bizhub PRO C6500/C5500? Solution ThePM schedule for the bizhub PRO C6500 is every 200K and thePM schedule for the bizhub PRO C5500 is every 150K. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0802354EN*
Solution Usage
Description Fixing temperature specifications. Solution Konica Minoltaconsiders the exact fixing temperature specifications proprietary information and not for public release. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0802496EN*
Solution Usage
Description Product specification for Fiery Paper Catalog.
August 2011
152
bizhub PRO C6500

Solution There are basic product specifications for the interface of the bizhubPRO C6500/C6501 and Fiery Server. bizhubPRO C6500/C6501 can write the data to Fiery Server Fiery Server cannot write the data to bizhub PRO C6500/C6501 Choose the registered paper data for your purposes.
Miscellaneous
The paper registered from bizhub PRO C6500/C6501 to Fiery: Copy, Print The paper registered from Command WorkStation to Fiery: Print Note : The paper type registered from Command WorkStation to Fiery cannot be seen on bizhubPRO C6500C6501 LCD panel and it cannot be used for a Copy job. SPECIAL NOTE : Solution contribution by KMBT (Japan).
Solution ID
TAUS0802504EN*
Solution Usage
Description How to program Suspend Interruption functionality. Solution To program Suspend Interruption functionality, perform the following: 1. Press the Utility/Counter key. 2. Touch [03 Machine Admin setting] on the touchscreen. 3. Touch [07 Copy Setting] on the touchscreen. 4. Touch [Next] on the touchscreen. 5. Touch [Next] on the touchscreen. Suspend Interruption will be displayed on the touchscreen. 6. Touch [Stop Immediately] or [When Current Comp.] as desired by the customer. 7. Touch [OK] on the touchscreen. 8. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
Solution ID
TAUS0802533EN*
Solution Usage
Description How to perform a Letter Tri-Fold. Solution To perfom a Letter Tri-fold with the IC-304 Creo, set the job parameters: 1. Under Print , select Print Method. 2. In the Print method list, select Duplex head-to-head. 3. Select Paper Stock, select Paper Size - Letter_(8.5X11)S 4. Select Page Orientation - Landscape 5. Under Finishing , select Finisher. 6. Select Tray - Booklet Fold Tray 7. Select Fold Type - Multi Tri-fold-in 8. Save and Submit the job. Note : Make sure that the bizhub PRO C6500 has 8x11 paper placed in the Landscape direction. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0802566EN*
Solution Usage
Description What is the size counted for Infinite1 to Infinite5 and Longpaper on the Machine Management List? Solution The size counted as Infinite1 to Infinite5 and Longpaper can be switched byDIP switch8-7. The function has been includedsince firmware30.0 (version G00-30). DIPSW 8-7= 0 Infinite1: 196mm or less Infinite2: 250mm or less Infinite3: 330mm or less Infinite4: 390mm or less Infinite5: 456mm or less Longpaper: 457mm or greater DIPSW 8-7=1 Infinite1: 196mm or less
August 2011
153
bizhub PRO C6500

Infinite2: 490mm or less Infinite3: 700mm or less Infinite4: 900mm or less Infinite5: Over 900mm Factory default : DIPSW 8-7= 0 Note : The custom size for DIPSW 8-7=1 setting is Japanese specification only. SPECIAL NOTE : Solution contribution by KMBT (Japan).
Miscellaneous
Solution ID
TAUS0802674EN*
Solution Usage
Description How to obtain the main body MAC address. Solution The main body MAC can be obtained by PINGing the main body NIC, After thePING completes, type in ARP-A in the command prompt and hit enter, this will list the TCP/IP addresses on the subnet and their MAC address. Locate the main body NICTCP/IP address in list. Note :To get the main body NICTCP/IP, go to "Utility" => "Machine admin" => "Network setting" => "Machine NIC". SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0802729EN*
Solution Usage
Description Guide Plate Assembly (Conveyance Guide Plate/J) part number. Solution Attachment Guide Plate Assembly (Conveyance Guide Plate/J)- lower portion only (p/n 15AG46411E) and thecomplete plate assembly (p/n 15AG1130). Note : Please see attachment for Guide Plate location. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0802760EN*
Solution Usage
Description Can output permission for public user be restricted to Black & White only? Solution The bizhub PRO C6500/C5500 series cannot be set to restrict the output of public users to Color or Black & White. The available option is to either allow full access or restrict all access. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0807980EN*
Solution Usage
Description Can the bizhub PRO C6500 be configured with a LS-502? Solution The bizhub PRO C6500 does not support being configured with an LS-502. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0808080EN*
Solution Usage
Description How to enable/disable Auto Detect Original Size in ADF.
Solution To enable/disable Auto Detect Original Size in ADF, perform the following: 1.Press the Utility/Counter key.
August 2011
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bizhub PRO C6500

2.Touch [03 Machine Admin. Setting] on the touchscreen. 3.Touch [07 Copy Setting] on the touchscreen. Auto Detect Orig. Size in ADF will be displayed on the touchscreen. 4.Touch [ON] or [OFF] on the touchscreen as desired by the customer. 5.Touch [OK] on the touchscreen. 6.Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
Miscellaneous
Solution ID
TAUS0808258EN*
Solution Usage
Description How to install Print Services for UNIX on a Microsoft Windows 2000 computer. Solution To install Print Services for UNIX on a Microsoft Windows 2000 computer: 1. Open the Start => Settings => Network and Dial-up Connections dialogue. 2. In this window, click on the Add Network Components link. 3. With your Microsoft Windows 2000 installation CD in the drive, checkmark Other Network File and Print Services; Next. 4. The Print Services for UNIX should then install. You will now be able to set up an LPR connection to your Fiery controller. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0808315EN*
Solution Usage
Description Macintosh OS 10.5 driver availability. No driversappear to belisted in the KMBS Download Selector. Solution CAUSE: Macintosh OS 10.5 drivers are available with system code 2.0. SOLUTION: Update system code and user software to version 2.0. The latest version of firmware, system software or print drivers is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0808414EN*
Solution Usage
Description RU-503/RU-504, prevention of static build-up. Solution Modified parts are available to prevent static build-up. Please refer to attached Bulletin Number 6657 for the details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0808437EN*
Solution Usage
Description How many E-mail addresses can be programmed? Solution A total of 500 E-mail/FTP/HDD/SMB destinations/one-touches can be registered. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0808493EN*
Solution Usage
Description How to center an 8.25x10 original onto an 11x17 sheet of paper when copying off the glass. Solution To center the 8.25x10 original to be copiedfrom the platen glass, perform the following: 1. On theMFP control panel, select the Original Setting button.
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Miscellaneous
2. Select the Size button and select Custom. 3. Select 8.5x11 (Letter R) and press OK 2 times. 4. Select Zoom and set it to x1.33. 5. Select the 11x17 paper tray. 6. Select the Application button and select Image Centering. On this same screen, select Non-Image Erase and verify it is no longer highlighted. Press OK. 7. Place the original on the glass in the Letter R direction. 8. Press Start. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID
TAUS0808604EN*
Solution Usage
Description Explanation of the counter data (Volume track) on the Use Management page. Solution Below is an explanation of how the counts listed on the Use Management page are calculated: Copier count Full (L) : Large size count with Full color, Total : total count with Full color Mono (L) : Large size count with Mono color, Total : total count with Mono color Bw (L) : Large size count with B/W, Total : total count with B/W If you want to get the small size count with Full color, please calculate the following: ( Total : Full color total count) - ( Full (L) : Full color & Large size count) = Small size count with Full color Printer count Full (L) : Large size count with Full color, Total : Total count with Full color -------- : Blank, -------- : Blank Bw (L) : Large size count with B/W, Total : total count with B/W Scanner count Large : Large size count, Total : Scan Total count -------- : Blank, -------- : Blank -------- : Blank, -------- : Blank Original Count : Original is counted up as one count when duplexing. Paper Count : Exited paper is also counted up as one count when duplexing. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0900193EN*
Solution Usage
Description How to empty the PB-501 "waste basket". Solution To empty the PB-501 "waste basket": 1. Open Perfect Binder front door. 2. Pull out the waste basket (scrap box). Note : Waste basket cannot be removed while machine is operating. 3. Open the top cover of the waste basket. 4. Empty trimmings from waste basket (scrap box). 5. Close the top cover of the waste basket, return scrap box to original position and close front door of PB-501. SPECIAL NOTE : Solution contribution by Raymond Downs, Production Customer Support/SSD
Solution ID
TAUS0900213EN*
Solution Usage
Description How many sheets can be saddle stiched to make booklets? Solution According to specifications, the maximum saddle stitching capacities are: 20 sheets of 64 to 105 g/m paper (18-28 lb. bond) 16 sheets of81 to 105 g/m paper (22-28 lb. bond) For further details, refer to the attached document.
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Note: To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE: Solution contribution by Marge McLea, Production Customer Support/SSD
Miscellaneous
Solution ID
TAUS0900266EN*
Solution Usage
Description PF-601, unable to replace the front or rear paper guides.
Solution CAUSE:Modified front or rear paper guide does not fit.Shape is different than the original. SOLUTION:Parts were changed to improve feeding of thick stock from all trays of the PF-601. The front part/guide (p/n A03X 5620 11) and rear part/guide (p/n A03X 5621 12) along with the guide plate/upper (p/n A30X 5600 14) to whichthey connecthave to be replaced as a set.The "old" part numbers were discontinued and are no longer available.Refer to the attached Bulletin Number 6546. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0900341EN*
Solution Usage
Description SD-501 Up-Down Conveyance Section removal procedure. Solution The attached documentation provides detailed description of theSD-501 Up-Down Conveyance section removal. Note :To view the attached document, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at the following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0900590EN*
Solution Usage
Description LS-501/LS-502, interchangeability of Built-In Trolley and spare parts information. Solution An additional Trolley can be ordered for use in the LS-501/LS-502. Take care to note interchangeability of the old and new styles.See attached Bulletin Number 5861 for details. To viewthw PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0900656EN*
Solution Usage
Description FD-501, what is the supported paper weight for folding? Solution The supported paper weight for folding is 50gsm to 130gsm. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS0900771EN*
Solution Usage
Description What to do when a customer or technician callsrequesting information about a leased printer or MFP.
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Solution Pleaserefer them to 877-451-1731. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL
Miscellaneous
Solution ID
TAUS0900892EN*
Solution Usage
Description MicroPress 8 supported peripherals and configurations.
Solution bizhub PRO C5500/C5501/C6500/C6501 Supported equipment for PrintStation 6565km PF-601 Two-Tray Universal Paper Feed Unit HT-504 Heater for PF-601 LU-202 Large Capacity Tray HT-503 Heater for LU-202 FD-501 Multi-Folding Unit OT-502 Output Tray FS-503 Staple/Stacker Unit SD-501 Saddle-Stitch Unit LS-501 Large Capacity Stacker FS-607 Booklet Finisher PK-512(US) Punch Kit PK-512(EU)Punch Kit PK-513 Punch Kit PI-502 Post Inserter FS-520 Staple Finisher PB-501 Perfect Binder Supported combinations include: FS-503 FD-501 SD-501 LS-501 FD-501 + FS-503 LS-501 + FS-503 LS-501 + SD-501 FD-501 + LS-501 OT-502 FD-501 + SD-501 PB-501 FD-501 + PB-501 SD-501 + PB-501 FD-501 + SD-501 + PB-501 LS-501 + PB-501 SD-501 + FS-503 FD-501 + SD-501 + FS-503 FS-607 (may include PI-502 + PK-513) FS-520 (may include PI-502 + PK-513) bizhub PRO C500 Support for PrintStation 5050km2 Server version: 2.01 and 2.0 are both supported. Patch version: Server 2.01 requires Base Patch: 1-RP1E5 Server 2.0 requires Base Patch: 1-PUR26 Supported optional equipment for PrintStation 5050km2 LT-211 LCT FS-513 Stapler Finisher FS-606 Booklet Finisher PI-110 Post Sheet Inserter
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PK-507/PK-508 Punch Kit TU-109 Trimmer Unit bizhub PRO 1050 PrintStation 0105km Engine firmware IP Control: 72-BCL0 Image Control: 70-0000 Print Control: 71-0000 Supported optional equipment for 0105km PF-701 Paper Feeder Unit LS-501/LS-502 Large Capacity Stacker FS-503 In-Bin Stapler Finisher FD-501 Folding Unit SD-501 Booklet Maker PB-501 Perfect Binder Finisher
Miscellaneous
Supported combinations include: FD-501 FD-501 + SD-501 FD-501 + FS-503 FD-501 + SD-501 + FS-503 LS-501 + LS-502 LS-501 + FS-503 LS-501 + LS-501 + FS-503 LS-502 SD-501 FS-503 LS-501 + SD-501 FD-501 + LS-502 FD-501 + LS-501 + FS-503 SD-501 + FS-503 PB-501 SD-501 + PB-501 LS-501 + PB-501 FD-501 + PB-501 FD-501 + SD-501 + PB-501 FD-501 + LS-501 + PB-501 LS-501 + SD-501 + FS-503 Note : Please see attached EFI Service Bulletin for more detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0901345EN*
Solution Usage
Description What is the FS-607 exit tray capacity for 163-209 GSM, 12x18 paper?
Solution The FS-607 exit tray capacity is 2500 sheets of 22lb 8.5x11 paper or 1500 sheets of 22lb. 12x18. The machine uses the paper weight and paper size information to establish the maximum capacity of the exit tray. There is no breakdown available for all paper weights. Please refer to the attached machine specificationstaken fromthe Service Manual for more information. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0901381EN*
Solution Usage
Description Isthe fuser interchangeable?
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bizhub PRO C6500

Solution The fuser (p/n A03U R791 11)is interchangeablebetween models. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Miscellaneous
Solution ID
TAUS0901393EN*
Solution Usage
Description How to change the number of jobs stored in the print queue on Command WorkStation. Solution To change the number of jobs stored in the print queue on Command WorkStation: 1. Log into CWS. 2. Server. 3. Setup. 4. Server. 5. Jobs. 6. Jobs saved in print queue. 7. Highlight and retype (1-99 jobs can be stored). 8. Apply. 9. Reboot Server.
Solution ID
TAUS0901434EN*
Solution Usage
Description Why job quantity does not count down when printing. Solution This is normal operation for this model. The remaining quantity of a job can be viewed from Fiery Command WorkStation. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS0901460EN*
Solution Usage
Description FS-607, how to use hole punch on tab paper.
Solution Hole punch on tab paper cannot be accomplished. This is normal operation of the machine and aspecification for the FS-607. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS0901541EN*
Solution Usage
Description Accessingtray release lever for Tray 4 and Tray 5. Solution To access tray release lever for Tray 4 and Tray 5: 1. Open door on the left side of Tray 4 and Tray 5. 2. On right side at the bottom, there is aholefor thelocationof Tray 5 release. 3. Stick your finger in and lift lever up. 4. Tray 4 release lever is inside PF1 access door. 5. Open PF1 door and stick finger in hole and lift lever up.
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Miscellaneous
Solution ID
TAUS0901691EN*
Solution Usage
Description IC-305 compatibility.
Solution The IC-305 issupported with the bizhub PRO C6500/C6500P/C6501/C6501P. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0901879EN*
Solution Usage
Description Paper feed/exit size and maximum image area.
Solution Maximum imaging area of main body is 318mm x 480mm. Paper feed/exit size are different on each option. DF-609 FD-501/FD-503 FS-503/FS-520/FS-521/FS-607 LS-501/LS-505 OT-502 PB-501/PB-502 PF-601/PF-602 PI-502 RU-503/RU-504 SD-501/SD-506 Note :Please see attached files foradditional information. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0901948EN*
Solution Usage
Description Part number for the FD-501/FD-503 Punch Guide Plate.
Solution FD-501/FD-503 Punch Guide Plate/A (p/n 15AH 5004 0). Note : Pleaserefer to attached Bulletin Number6822for details. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0902186EN*
Solution Usage
Description LS-501/LS-502, interchangeability of built-in trolley LC-501. Solution LS-501 and LS-502 have been changedto allow forcompatibility with the bizhub PROC6500.Accordingly, care must be takenwith interchangeability between the current andmodified built-in trolleyand the LC-501.Please beaware of thecautions and the required actions. Cautions about trolley interchangeability 1. It is not possible to use the current style trolley with a new version LS-501 (15AT/15AM/15AU).
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Miscellaneous
In the new version LS-501, the tray shape is different for an additional tray sensor. To share the trolley between the current and new LS-501, install themodified tray in the current style trolley. LS-505 cannot be connectedwith anotherLS-505. Therefore, an old built-in trolley cannot beusedwith the LS-505. 2. It is not possible to install the paper holding leverto hold paper during trolley transport in the current style trolley. To modify and install the lever, replacement of base part of trolley and handle part is required. Purchase of entire LC-501 (15HS) is recommended. Following are the main changes (formore details, please see the attached files). 1. Addition of sensor to detect paper stack during tray lift-up operation. 2. Addition of paper holding lever to hold paper during trolley transport. Notes : a.The new version LS-501 (15AT, 15HL) is also applicable to bizhub PRO 1050.For the details, pleaserefer tothe Installation Manual. b. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBT (Japan)
Solution ID
TAUS0902763EN*
Solution Usage
Description OUI list for KMBS products Solution The first three octets (in transmission order) of the MAC Address identify the organization and are known as the Organizationally Unique Identifier (OUI). Some customers may want these numbers toadd KMBS productstoan exception list. The attached file lists the OUI ofpopular models. If OUIs for other models are needed,establish a new ticket for the request. Note: To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE: Solution contribution by Stu Dern, ESS
Solution ID
TAUS0902819EN*
Solution Usage
Description Parts modification - change of torque limiter and pin. Solution A modified Torque limiter/A (p/n A03X 5656 00) and Pin B (p/n 56AA 1751 0) have been changed for the purpose of parts sharing (commonality). Please see attached Parts Modification Notice for the associated item locations ineach Parts Manual. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . ORIGINAL PART NUMBERS 56AA 4041 1 - Torque limiter/A 56AA 1731 0 - Pin B 4024 2062 01 - Torque limiter/A (Di7210 and CF5001 only) 4594 2214 01 - Pin B (Di7210 and CF5001 only)
Solution ID
TAUS0902988EN*
Solution Usage
Description How to change the touchscreen default measurement display for custom size programming from metric to inches. Solution To change the default measurement display for custom size programming from metric to inches, perform the following: 1.Press the Utility/Counter key. 2.Touch [02 User Setting] on the touchscreen. 3.Touch [01 System Setting] on the touchscreen. 4.Touch [02 Unit Display] on the touchscreen. 5.Touch [Inch (decimal point)] on the touchscreen. 6.Touch [OK] on the touchscreen. 7.Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
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Miscellaneous
Solution ID
TAUS0903028EN*
Solution Usage
Description Whereto find the "Job Template" option in the new print driver for version 3.0 system code. The Template option was available in the previous releases of the printer driver for version 2.0 and version 2.1 system code.
Solution The "Job Template" option is not currently available in the printer driver for version 3.0 system code. A later release of the printer driver will include this option. If this functionality is required, please revert the controller to version 2.1 system code and utilize those printer drivers. SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS
Solution ID
TAUS1000334EN*
Solution Usage
Description Firmware version GMO-60 enhancements. Solution The following issues have been addressed in version GMO-60 firmware. 1. The CSRC setting can be saved to the USB memory and restored from the USB memory. 2. DIPSW 19-4 function has been moved from Service mode to User mode. [Utility] ? [02 User Setting] ? [03 Common Setting] ? [Next] ? [Detect Double Feed JAM] ? [Off/On] Note : DIPSW 19-4: Double feed detection sensor of PFU can be turned ON/OFF. 3. When the pixel ratio value on list print is corrupted, code C-4860 may occur. This code can be cleared by powering the machine OFF/ON. The pixel ratio counter may be cleared by performing I/O check mode 90-04. This can only be done while the C-4860 malfunction code is showing. 4. DIPSW 23-6 function has been moved from Service mode to User mode. [Utility] ? [02 User Setting] ? [03 Common Setting] ? [Next] ? [Backside Stapler Angle] ? [Oblique/Horizontal] Notes : a. DIPSW 23-6: Change of staple angle on FS-521 - staple angle can be selected from 45 degrees and horizontal. b. In the case of the FS-503 being used on the MFP, firmware v28-GM0 must installed on the FS-503 in order for this function to work. Correction of malfunctions 1. When installing version 60 and using CSRC modem it is impossible to get data by using the S7 command. 2. MFP Hard Disk Drive (HDD) capacity is not displayed correctly on Fiery Web connection. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS
Solution ID
TAUS1000433EN*
Solution Usage
Description Prior to version 3.0 System 9, calibration for one calibration set could be applied to all specific calibration sets. This option is not available from Command Workstation 5 when connecting to a System 9 controller. The option is available when connecting to system 8 controllers. Solution CAUSE: EFI engineers determined that applying a calibration from one media type to calibration sets specific to other media types wouldreduce quality. This is EFI's reasoning: It is not valid to apply measured calibration values from one media to another. "If it were, we'd ship one ICC, not four (coated and uncoated with and without gloss setting on Mondavi). "The feature was a mistake on our part as we know internally that this is not a valid way to achieve best color quality, which EFI is committed to. It's a shame we had to take it out for future versions as some users had grown to rely on on this cheat, but to leave it there would mean that all users see this to be a valid workflow and likely pursue it, getting suboptimal results on all the other papers except the one they actually measured. SPECIAL NOTE: Solution contribution by Bill Ehmke, ESS
Solution ID
TAUS1000455EN*
Solution Usage
Description Does the fan heater (HT-503) come standard or is it an option for the LU-202?
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bizhub PRO C6500
Miscellaneous
Solution HT-503 (Item#A0410Y0) is an option for the LU-202.This option is highly recommended for customers who plan to run coated stock and/or operate in humid environments.
Solution ID
TAUS1000509EN*
Solution Usage
Description Fiery patches allowing connection from PageScope applications. The 1-QRIU1 patch changes the Fiery MIB (Management Information Base) status to Konica Minolta. This will enable connection from certain PageScope applications which support the bizhub PRO C5500/C6500. The 1-QRIU7 patch reverses the action of the 1-QRIU1 patch, above. When applied, itwill change the MIB from Konica Minolta back to the Generic version. Applying this patch will disable the ability to connect from PageScope applications.
Solution Follow these steps to install the 1-QRIU1 patch: 1. Import the patch into the direct connection of the print controller through Command WorkStation (CWS). 2. After importing, wait 60 seconds; then reboot the controller from the shutdown menu on the LCD panel. IMPORTANT : Do not reboot from CWS. 3. After the Fiery returns to "Idle", reboot again. Note : Reboot must be performed twice. 4. After the Fiery returns to "Idle", print the configuration page. "1-QRIU1" should appear on the update info section of the configuration sheet. 5. When PageScope Web Connection is accessed, check that the KONICA MINOLTA logo appears on the page. Notes : a. If it is necessary to "uninistall the 1-QRIU1 patch, follow the same procedureto installthe 1-QRIU7 patch. b. The patches are available for download via the Konica Minolta Download Selector. SPECIAL NOTE : Solution contribution by Mark Kemp, ESS
Solution ID
TAUS1000514EN*
Solution Usage
Description Macintosh OS 10.6 driver install. Solution Please refer to the attached document for a detailed guide to installing the CREO print driver on Macintosh OS 10.6 systems. Note : 1. The CREO system code must be at version 2.1 or higher. 2. The Rosetta application must be installed and running on the Macintosh. If Rosetta is not already installed when you try to launch a PowerPC-based application, Snow Leopard will display a dialog asking if you want to install Rosetta. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS1000548EN*
Solution Usage
Description Isbizhub PRO C6500 toner compatible with the LD-6500? Solution Toner bottleswill not fit in the LD-6500 andthe LD-6500 uses KMGI proprietary toner.If you need toner for the LD-6500 please contact KMGI Order Entry. Phone: 1-800-432-5544 Fax: 1-800-356-6422 SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
August 2011
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bizhub PRO C6500
Miscellaneous
Solution ID
TAUS1000615EN*
Solution Usage
Description Is there a setting that will disable the Life Cycle from being displayed with the Detail Counter List on the machine display? Solution The Life Cycle cannot be removed from the Detail Counter List on the machine display. This screen is found by pressing the [Utility/Counter] button, and then pressing [Details] on the touch panel. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS1001039EN*
Solution Usage
Description How to lock the paper traysto preventunauthorized use.
Solution KMBS does not offer this solution directly.Marketing Data Solutions has developed a universal cable lock product.Please contact MDS directly for this type of product. Jeffrey W. Rasa Marketing Data Solutions, Inc. Office Direct: 508-528-7323 Fax Direct: 508-553-0925 email: jeff.rasa@marketingdatasolutions.com Web: www.marketingdatasolutions.com SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS
Solution ID
TAUS1001049EN*
Solution Usage
Description The engines NIC (required for bizhub vCare communication) does not respond to a ping request when connected to a Cisco Linksys device. Solution CAUSE: The engines network card (NIC) settings or the switch are not configured properly. SOLUTION: Refer to the steps listed Linksys_engine_troubleshooting.pdf attached to this solution. Note: To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE: Solution contribution by Rick Veale, ESS
Solution ID
TAUS1001234EN*
Solution Usage
Description What is the default [Current Password] that needs to be entered when attempting to program an HDD password after enabling the Security Strengthen Mode?
Solution The default [Current Password] which needs to be entered when attempting to program an HDD password after enabling the Security Strengthen Mode is the 13-digit alphanumeric serial number of the main body. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
Solution ID
TAUS1001515EN*
Solution Usage
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bizhub PRO C6500

Description How to overwrite image data stored on the HDD. Solution To overwrite image data stored on the HDD, perform the following: 1. Press the Utility/Counter key. 2. Touch [03 Machine Admin. Setting] on the touchscreen. 3. Input the Administrator Password (default password is 12345678). 4. Touch [OK] on the touchscreen. 5. Touch [10 Security Setting] on the touchscreen. 6. Touch [03 Overwrite image data] on the touchscreen. 7. Touch [Yes] on the touchscreen. 8. Touch [OK] on the touchscreen. 9. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
Miscellaneous
Solution ID
TAUS1001739EN*
Solution Usage
Description Unable to locate firmware for the DF-609.
Solution CAUSE: DF-609 firmware is no longer available. SOLUTION: If firmware installation is required, the DFCB (p/n 20AJ -901 1) must be replaced. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS1002019EN*
Solution Usage
Description How to default 3-hole punch for Copy mode. Solution To default 3-hole punch for Copy mode: Enter Utility ? User Setting ? Initial Setting ? Copy Initial Setting ? Output Application ? Hole Punch ? 3 Hole Punch Left ? OK ? OK ? Deselect Punch from Copy Initial Screen ? OK ? EXIT. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS1002161EN*
Solution Usage
Description Which models are ISO 15408 compliant?
Solution The official security-based certification standard for digital office products is the international standard generally known as Common Criteria. The official international designation for this security standard is ISO 15408. Refer to the attacheddocument listing all Konica Minolta models that have achieved the ISO 15048 EAL 3 certification as of October, 2010. The list does not include devices that may be in the certification process. Note : To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Stu Dern, ESS
Solution ID
TAUS1002226EN*
Solution Usage
Description Can the Fiery Scan-to-E-mail attachment size be increased beyond 15MB?
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bizhub PRO C6500
Miscellaneous
Solution The Fiery maximum scan attachment size specification is 15MB.A Scan-to-E-mail recipient will be provided a network link to the Fiery controller to download the attachment if it exceeds 15MB. Konica Minolta Business Solutions in Japanhas advised that thisspecification cannot be changed. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS
Solution ID
TAUS1002386EN*
Solution Usage
Description ISWTrns version 3.80E - support for Microsoft Windows 7 x64. Solution Attached is the ISWTrns utility version 3.80E, Program Release Information, Installation Procedure and ReadyDriver Plus (for automation).To view a PDF, you may need to download a free copy of Adobe Reader. Note : To open the ZIP file WinZip should be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/downwz.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view. SPECIAL NOTE : Solution contribution by KMBT (Japan) and David Aekus, Production Print/SSD
Solution ID
TAUS1002433EN*
Solution Usage
Description Unable to configure 2.5x3 paper size or other small sizes including business cards into a workflow.
Solution CAUSE:The current printer driver does not allow the selection of 2.5x3 because this size is too small for the engine to feed properly. SOLUTION:A special Fiery patch is available which provides a special PPD printer driver without minimum paper size restrictions. Fiery PRO80 65-55C-KM version 3.0 = 1-16TABO.exe Fiery PRO80 65-55C-KM version 2.1 = 1-16W1NA.exe The patches are available for download via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. The special patches arecomprised of: -Patch EXE file -Release notes explaining how to install the patch -Microsoft Windows User Software Note : Refer to the attacheddocument for details on how to create the custom paper size in Microsoft Windows. To viewthe PDF, you may need to download a free copy of Adobe Reader. The patches along with a special PPD, allow end users to create custom paper sizes in the driver that are smaller than the MFP specified minimum paper size. This enhancement enables users to send smaller paper size print files directly to the HOLD queue for additional processing using Command WorkStation Impose.
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Miscellaneous
From a workflow standpoint, Impose can be used to create a multiple-up document that will print on paper that is large enough to be fed through the engine (for example, having 8 small business cards on an 8.5x11sheet). CAUTION : This patch and driver is a workflow solution. NEVER send a print job with apaper size smaller than 5.5x8.5 to the MFP or a jam will result.This solution requires end user training to prevent jamming and potential engine damage. SPECIAL NOTE : Solution contribution by Stu Dern, ESS
Solution ID
TAUS1002511EN*
Solution Usage
Description What is the part number for the PF-601/PF-602 paper feed drive shaft and pin located on the upper left of the inside rear frame for Tray 5 (lower Tray 2 of the PF)? Solution Fulcrum Axis assembly (p/n A03X R716 00). Please see attached Parts Manual to reference the part location. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS1100032EN*
Solution Usage
Description How to complete the Toner Density Fine Adjustment procedure. Solution To complete the Toner Density Fine Adjustment procedure, perform the following: 1. Press the Utility/Counter key. 2. Press Stop-0-0-Stop-0-1. 3. Touch [02 Process Adjustment] on the touchscreen. 4. Touch [04 Process Fine Adjustment] on the touchscreen. 5. Touch [04 Toner Density Fine Adj.] on the touchscreen. 6. Touch the desired toner color to be adjusted and input a toner fine adjustment value of -5 to +5. 7. Touch [SET] on the touchscreen. 8. Touch [Return] on the touchscreen. 9. Touch [Process Adjustment] on the left side of the touchscreen. 10. Touch [03 Auto gamma Adjustment] on the touchscreen. 11. Touch [Start] on the touchscreen. The process completes in approximately 3.5 minutes and the developing DC bias value is displayed for each line speed (1/1 speed, 2/3 speed and 1/2 speed) and for each color (Y, M, C, and K) on the screen, then a completion message will appear. Note : There are eight kinds of the Auto gamma adjustment (0-7). However, conduct Auto gamma adjustment 0 only in the field. 12. Touch [Return] on the touchscreen. 13. Touch [Exit] on the touchscreen. 14. Touch [Exit] on the touchscreen to return to the normal screen. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
Solution ID
TAUS1100341EN*
Solution Usage
Description bizhub vCare/CSRC Toner Coverage/Gas Gage support.
Solution The attached document provides a table showing bizhub vCare/CSRC support for the Toner Coverage/Gas Gage (Gauge)functions via the vCare/CSRC Web Application Portal. To viewthe PDF, you may need to download a free copy of Adobe Reader.
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SPECIAL NOTE : Solution contribution by Rick Veale, ESS
Miscellaneous
Solution ID
TAUS1103684EN*
Solution Usage
Description Whatis the part number for the Developer Ejection Jig? Solution Developer Ejection Jig bizhub PRO C5500/C5501/C6500/C6500P/C6501/C6501P/C65hc andbizhub PRESS C6000/C7000/C7000P/C70hc (p/n A1DURX0100) bizhub PRESS C8000 (p/n A1RFRX0101) Note : Please seeattached Technical Bulletin #7994 for additional information. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS1103953EN*
Solution Usage
Description Macintosh 10.7 "Lion" Server: Enabling the FTP service.
Solution Use the following steps (you must use Terminal). Note : In the steps 1 and 2, the example local administrator's short name is ladmin . Change it to your own local admin account's short name. 1.Create an Access Control List (ACL) group: dseditgroup -o create -n /Local/Default -u ladmin com.apple.access_ftp 2.Enter your password when prompted. 3.Add users and groups to the ACL group. For example, to add a user named jacob : dseditgroup -o edit -u ladmin -a jacob com.apple.access_ftp For example, to add a group named teachers : dseditgroup -o edit -u ladmin -a teachers -t group com.apple.access_ftp 4.Repeat the example commands above for any additional users or groups that need FTP access. 5.Configure the FTP service to load on demand: sudo launchctl load -w /System/Library/LaunchDaemons/ftp.plist Additional Information "Lion" Server uses tnftpd by default. For more information, type man ftpd in Terminal. "Lion" Server: Enabling the FTP service Solution was released by Apple: http://support.apple.com/kb/HT4704 SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
August 2011
169
bizhub PRO C6500

Original jam, no-feed, multi-feed, folding, tearing, skewing, curling

Solution Usage 2
Description DF-609, front-to-rear registration is off. Image shift in main scan direction. Printer internal test pattern #16and off platen glass registration is good.
Solution CAUSE: DF-609 needs centering adjustment. SOLUTION: Perform the attached ADF Centering adjustment, both Front and Back. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0900640EN*
Solution Usage
Description DF-609, OPEN ADF FEED COVER AND RELOAD ORIGINALS message when attempting to feed originals.
Solution PROBABLE CAUSES: 1. The DF feed tires do not drop to initiate feeding due to a failed DFCB. Replace the DFCB (p/n 20AJ -901 1). 2. Theoriginal paper feed detect actuator is bound in the up position. Free up the original paper feed detect actuator which is located next to the rear feed roller on the top cover section. SPECIAL NOTE : Solution contribution by Ed Bellone and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0901928EN*
Solution Usage
Description DF-609 tries to eject original when placed on the platen and nothing in the top feeder.
Solution CAUSE: ADF is selected under Copy Initial Settings. SOLUTION: Deselect ADF under Utility/User Settings/Initial Settings/Copy Settings. If ADF is checked it will try to default to and feed from the ADF. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS1000673EN*
Solution Usage
Description J-6305 occurs after aduplexing job is performed through the DF-609 and then a simplex job is run. Solution CAUSE: DF reverse solenoid (SD302) does not fully deenergize; there is a trickle of power supplied. This prevents the gate (guide) frommoving tothe original home position.
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bizhub PRO C6500
Original jam, no-feed, multi-feed, folding, tearing, skewing, curling
SOLUTION: Replace the DFCB (p/n 20AJ -901 1). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0703761EN*
Solution Usage
Description DF-609, J-6102.
Solution CAUSE: Pick-up roller not returning to home position when ADF paper feed cover is closed because the magnetic reed switch (RS) for ADF position detection has failed or is out of position. SOLUTION: Replace or reposition the reed switch (p/n 65AA 8501 0). SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0802793EN*
Solution Usage
Description DF-319/DF-603/DF-606/DF-609, pages are being scanned multiple times after jamming/misfeeding with accompanying"Reload originals" message. If a jam/misfeed occurs, the machineindicates to reload originals. After originals have been reloaded and Start is pressed, the machine starts scanning again and adds the reloaded pages to the document as well as the previously scanned pages.
Solution CAUSE: Improper reloading of originals. If the machine misfeeds an original it will then indicate to reload originals, but if it jams past the feeder it will indicate where the jammed sheets are and after jammed sheets are removed it will indicate how many originals need to be reloaded. SOLUTION:If a misfeed occurs, the message to reload originals means to reseat the originals remaining in the feed tray, NOT add all the originals from output tray back into feeder.If thedocument feederjams after the feeder it will indicate clear the indicated sheets, thento reload the number of originals that have not yet been scanned.For example, if 3 sheets are indicated as jammed in thepaper pathand machine indicates to reload 2 originals. the first 2 sheets in theDF paper pathstarting from just past the feed section should be reloaded and the third sheet (closest to output) should be set in the output tray as it has already completed the scanning process and is stored in memory. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
August 2011
171
bizhub PRO C6500

Paper Conveyance jams, no-feed, folding, tearing, skewing, curling

Solution Usage 42
Description FS-607, incorrect alignment or jamming when stapling.
Solution PROBABLE CAUSES: 1. Excessive static build-up in the Staple/Folding section. Remove Teflon guides . 2. The rear mylar (p/n 15AA 4334 0) is caught behind the stapler rear guide plate (p/n 15AA 4225 0) causing the first sheet of a corner staple job to be missed. The following pages fall into the stapler because the first sheet acts as a guide. Reform the rear mylar in the up direction to guide the paper over the stapler rear guide plate. 3. The front stopper is cracked, causing paper to get above top part of stopper. Replace the broken stopper (p/n 15JM 4331 0). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD and Dan Lantz, Infomax Office Systems
Solution ID Description J-7216.
TAUS0703194EN*
Solution Usage
35
Solution PROBABLE CAUSES: 1. The FNS entrance sensor (PS4) does not turn ON within a specified period of time after the main body paper exit sensor (PS13) turns ON. Remove jammed paper in the finisher/main body, if any. Check the operation of the sensors PS4 (p/n 13QA85521) and PS13 (p/n 65AA48440 - Actuator and p/n 08AA85512 - Photosensor) in the State confirmation (47) Mode for proper operation and replace as necessary. Try adjusting the loop timing in the Adjustment Mode (36 mode). 2. Not enough paper loop when pages are entering the finisher. Adjust finisher curl to Middle or Large: a. Enter Service Mode. b. Select Finisher Adjustment. c. Select Curl Adjustment. d. Select Middle or Large. e. Select OK. 3. HB Motor/50 (M33) has failed causing insufficient drive to exit paper from reversing section. Replace M33 (p/n A03U M111 00). Note : This will be evident only with 11x17. Paper stops in the reverse section and the paper is not damaged. 4. Worn actuator or actuator spring for PS19 causing timing to be off on large paper sizes. Replace the actuator for PS19 (p/n 65AA 5131 1) or the actuator spring (p/n 65AA 5150 0). 5. Warped or damaged Guide Plate /B. This is the black plastic guide which holds the actuator for PS19. Replaced Guide Plate /B (p/n A03U 8602 01). SPECIAL NOTE : Solution contribution by Chuck Tripp, Freddie Burnham, Gregg Gallant, Ian Lynchand Jim Behrends, Production Print/SSD
Solution ID
TAUS0642752EN*
Solution Usage
30
Description FS-503, J72-19 (bizhub PRO 1050 series) or J-7219 (bizhub PRO C6500/C6501 series). Solution PROBABLE CAUSES: 1. The return spring for the bypass gate (Paper Guide #2) is broken or has become dislodged. Observe the bypass gate operation. If the gate does not return to its normal position, check for a broken or dislodged return spring. If broken, replace the spring (p/n 15AA 4532 2E).
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Note : The spring is located at the rear side of the finisher. One end is hooked over the gate and the other end is secured through a hole in the rear finisher frame. Please see attached Parts Manual pages as a reference. 2. The Finisher Driving Board assembly has failed. The board failure may present itself as jamming on the second stapled of 8.5x11 only (no jamming with 8.5x11R or 8.5x14). The jam occurs due to the trail edge of the first sheet of set two still being driven slightly after the lead edge has been stopped to allow the first set to be stapled and exited. J72-20 or J-7220jam codemay also occur. Replace the FNSDB (p/n 15AA -932 2F). 3. Worn conveyance rollers. Check and replace conveyance rollers (p/n 15AA 4516 0 and p/n 15AA 4517 0) especially if the MFP has run more than 200,000 copies. There are two (2) for each. Conveyance roller/1 is also suspect (p/n 15AA 4515 0). Check the idler roller springs, too. 4. One or more of the finisher conveyance idler rollers (p/n 15AA 4279 0) are dislodged or binding in their holders. J72-20 or J-7220jam codemay also occur. Inspect all white idler rollers confirming that all rollers turn freely and that the roller shafts have not become dislodged from their holders and the shafts are not binding in their holders. 5. If jam occurs when stapling 8.5x11 portrait or when recalling a stored copy job with finishing options selected, Special firmware is needed for the FS-503. (bizhub PRO 1050 series only) Please load Special firmware version 50-ACK0. The latest version of firmware, system software or print drivers is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. For additional information please review the attached Release Notes. IMPORTANT : Ensure that firmware version for the MFP is at least version 50. Note : To view a PDF, you may need to download a free copy of Adobe Reader. 6. The actuator for the Stacker Entrance sensor (PS5) is worn or has a groove worn in it from contact with paper. Replace the sensor actuator (p/n 15AA 4543 0). SPECIAL NOTE : Solution contribution by Gene Morgan, KMBS/Flagstaff, AZ and Jim Behrends/Cesar Jimenez/Chuck Tripp/Ed Bellone/Bob Moeller/Mike McCarthy, Production Print/SSD
Solution ID
TAUS0648139EN*
Solution Usage
25
Description FS-503, J72-20 (J-7220) jam code which may also be intermittent. Solution As copies are being exited from the stacker unit CAUSE: The inner portion of the drive gear for the stack assist plate has worn. The excessive play of the hub causes the stack assist plate to intermittently obstruct paper as its being fed into the stacker unit. SOLUTION: The shaft, gear and set screw have been modified in this area. Replace the swing gear (p/n 15AA 9100 00). Replace the swing shaft (p/n 15AA 4285 1E) and install themodified screw (p/n 00z163081). Note : Please refer to attached procedure for more detail concerning prevention of J72-20 (J-7220) jam code. When making 2 or more stapled sets of a document. No jammay beindicated when making single sets or when running landscape sheets (8.5x11R, 8.5x14,...). PROBABLE CAUSES: 1.Conveyance Guide Plates A and/orBare damaged. Replace Guide Plate A(p\n 15AA 4505 0) and/orGuide Plate B(p\n 15AA 4506 0). 2.Failed Finisher drive board. Replace the FS-503 Finisher drive board (p/n15AA -932 2F). When stapling larger stacks. Paper exits about 2" and stops. CAUSE: Timing in FS-503 exit roller. SOLUTION: Perform the attached Intermediate Roller Position adjustment. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Matthew Behling, KMBS/Milwaukee and Jim Behrends/Ed Bellone/Mike McCarthy/Gregg Gallant/Chuck Tripp, Production Print/SSD
Solution ID
TAUS0800308EN*
Solution Usage
24
Description J-3202 paper jams. Solution
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bizhub PRO C6500
PROBABLE CAUSES: 1. Paper jamming in the fuser due to a broken/worn fuser unit drive gear and/or shaft. Note : Codes from all paper trays also may occur when using 80lb Cougar Cover paper. Replace the worn one-way gear (p/n A03U 8093 11) and, if required,the shaft (p/n A03U 7258 00). 2. One or more springs are under the Paper Exit Shaft and the Fixing Paper Exit Rollers are not be able to touch the Fixing Paper Exit Drive Rollers (p/n A03U 7209 00). Note : Paper may be 1 to 2 inches out of the fuser when the jam occurs. When replacing Fixing Paper Exit Rollers (p/n A03U 7225 00), all three springs should be over the Paper Exit Shaft (p/n A03U 7280 00) to allow for proper roller tension. Please see attached photos. 3. Bearing in the paper exit unit is dirty or worn. Clean or replace the exit bearing (p/n 07AA 7506 2) in the paper exit unit. 4. PS17 actuator missing or broken. Replace the actuator for PS17 (p/n A03U 7308 00). 5. Improper actuation of SD4 (Paper Exit solenoid). Note : In most cases, the jam occurswith 8.5x11 portrait only. Check the actuation of the solenoid in the I/O mode, State Confirmation Mode, Code 80-0 for proper operation. Check to make sure that the throw of the gate is above the fuser nip andadjust as necessary. Replace the solenoid (p/n 65AA R704 00)and Linkage (p/n 65AA 4928 0) as necessary. 6. The guide plate diverting the paper to the turnaround section may be bowed or cracked. Replace the Paper Exit Guide Swing Part (p/nA03U 8610 02). Pleaseseeattached Parts Manual pages as a reference. To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Rick Johnson, DSM/Midwest Region and Gregg Gallant/Mark D'Attilio/Gary Scimeca/Freddie Burnham/Gary Scimeca, Production Print/SSD
Solution ID
TAUS0800429EN*
Solution Usage
22
Description J-3102 error code which may not clear.
Solution PROBABLE CAUSES: 1. After replacing damaged fuser drive gears, internal damage tothe fuser drive motor (M29) might also have occurred when the drive gears failed. Replace M29 (p/n 27LA 8003 2E). 2. Timing adjustments are incorrect when running various paper stock. Recall Standard Data to Factory Initial under Service g Machine Adjust g Printer Adjust. 3. Broken locking cam. Note :Varying lead edge registration will also be a symptom. Replace the locking cam (p/n 65AA 5032 0). See attached document for component location. To viewthe PDF, you may need to download a free copy of Adobe Reader. 4. M6 release handle on fuser not fully closed. M6(see attached photo) MUST be reseated. 5. Ananomaly(possible corruption) preventsthejam code from being reset. Power up the machine with the Fusing Paper Exit Sensor (PS17) blocked by a piece of paper. This will create a J-3251 jam code. After unblocking PS17, both the J-3251 and J-3102 codes will be cleared. SPECIAL NOTE : Solution contribution by Gary Scimeca/Ed Bellone/David Aekus/Ian Lynch, Production Print/SSD
Solution ID
TAUS0801765EN*
Solution Usage
22
Description FS-xxx, first page not aligned properly/not stapled in stapled sets.
August 2011
174
bizhub PRO C6500
Solution CAUSE:Static build-up onalignment plate which causes the first page to stick. SOLUTION:Wipe affected are with anti-static compound (Brillianize, Pledge, dryer sheet, etc.). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0701592EN*
Solution Usage
16
Description RU-503/RU-504, J-7540 or J-7541 jam code. Paper jamming at the main body exit area.
Solution PROBABLE CAUSES: 1. The RU paper entrance sensor (PS1) is not being activated or incorrect options are installed. Please check the function of RU paper entrance sensor by entering the service mode and accessing the I/O test mode. The sensor is checked via code 75, multi-mode code 46. Make sure the sensor changes state when blocked. To verify option-compatibility, please refer to the attached documentation. Usually the combination of RU-504 and LS-501 causes the issue of J-7540 or J-7541 codes. Note : To viewthe PDF, you may need to download a free copy of Adobe Reader. 2. Possible incorrect alignment of the rod shaft on the main door cover/3, alignment to the door interlock switch (p/n 12QR 8601 1 - Key #3 on page 3 of the RU-503/RU-504 Parts Guide Manual). Check the alignment of the rod/shaft to the door interlock switch for proper actuation. Also check the operation of the switch in the I/O mode. Notes : a.For best results,viewing and performing this adjustment should be from the back of the machine/RU with therear cover removed. b. J-7542 may also be indicated. 3. Paper dust on the de-curler sensor (PS62). Note : Paper jamsexiting the ADU section when face down copying/printing. There is no paper in the RU. CleanPS62 (p/n 13QA 8551 1). 4. A failed reverse/exit sensor (PS19) or actuator. Replace the reverse/exit sensor (p/n 08AA 8551 2) or actuator (p/n 65AA 5131 1) as necessary. Note : Paper is stopped in the reversing section. SPECIAL NOTE : Solution contribution by Ken Walker, Workgroup/SSD;Frank Crotts, Cobb Office Products, Inc. and Freddie Burnham/Ian Lynch/Ed Bellone/David Aekus, Production Print/SSD
Solution ID
TAUS0801720EN*
Solution Usage
14
Description J-3203when duplexing or using Face down mode.
Solution PROBABLE CAUSES: 1. Paper Exit sensor (PS13) is not flagging correctly. Check the operation of PS13 in I/O mode 20-8. The correct reading is 000 (LOW) when no paper is present and 001 (HI) when paper is present. Replace PS13 (p/n 08AA 8551 2)if needed. Note : The Paper exit Relay Wiring/2 harness for PS13may also need to be replaced (p/n A03U N226 00) . 2. The Reverse Decurler Motor (M55) has failed. Check the operation of M55 in I/O check modes 27-10 to 27-13 for forward rotation and 27-14 to 27-17 for reverse rotation. Replace M55 (p/n A03U M111 00) if needed. 3. Decurler roller drive couplers have significant wear. Replace the decurler drive couplers (p/n A03U 8617 01 and p/n A03U 8631 00).
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175
bizhub PRO C6500
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Chuck Tripp, Production Print/SSD, Val Kenney, DSM Konica Minolta Business Solutions and David Bruni Workgroup/SSD
Solution ID
TAUS0802272EN*
Solution Usage
14
Description CodeJ-7217 when hole punching and duplexing using FS-520 or FS-607.
Solution PROBABLE CAUSES: 1. The actuator for PS6 is hitting the paper exit guide plate when the paper exit section closes. This may cause PS6 not to be deactivated and register a jam. Reform that the paper exit guide plate/lower assembly (p/n A04DA8960) if it is bent in the center and interfering with the actuator for PS6. Replace the paper exit guide plate/lower assembly if necessary. 2. The Curl Adjustment is set to "Small". Set the Curl Adjustment to Large or Middleusing thisprocedure: a. Enter Service Mode. b. Select Finisher Adjustment. c. Select Curl Adjustment. d. Select Middle or Large. e. Select OK. 3. An incorrect Finisher Adjustment setting. Recall Standard Data for the Finisher Adjustment usingthis procedure: a. Enter Service Mode. b. Select Finisher Adjustment. c. Select Recall Standard Data. d. Select Factory Initial Data. e. When Recall Factory Initial Data is displayed, select Yes. f. Select Return. g. Select Close. h. Select Exit. i. Select Exit. Note : The Finisher Adjustments will be returned to the factory values after recalling factory initial data is selected. Readjustment of the Finisher Adjustments may be necessary. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD andClinton Marquardt, ESS
Solution ID
TAUS0648452EN*
Solution Usage
13
Description SD-501, SC77-78 (B/W MFP) or C-1259 (Color MFP).
Solution PROBABLE CAUSES: 1. PS35 or PS45 failed. Replace PS35, Bundle press stage up/down home sensor (p/n 08AA 8551 2) and/or PS45, Bundle press stage up/down limit sensor (p/n 08AA 8551 2). 2. ICP1 has failed on the SDDB (FNS Driving Board assembly). Replace the SDDB (p/n 15AN -932 1F). At power up. Saddle stitch mode is grayed out on the operation panel. 3. The SD-501 is locked out due to a prevous mechanical malfunction. In the Service mode, set software settings 34-0 through 34-7 to 0 (1050 series) or 7-0 through 7-1 to 0 (C6500 series). Access the Service Mode: a. Be sure that the ordinary copy screen is displayed. b. Select Utility/Counter. c. Press Stop ? 0 ? 0 ? Stop ? 0 ? 1. d. [07 System Setting] (1050 series) or [03 System Setting] (C6500 series). e. [01 Software SW Setting]. f.Press the [Down-arrow], [Up-arrow] key or the numeric keys to select a DIPSW bit number. g. Press the [On (1)] or [Off (0)] key to set the selected bit number ON/OFF.
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bizhub PRO C6500
After code J72-73 was indicated (1050 series only). 4. If the shaft supporting Gear /B is loose or the gear backlash alignment is not correct, Gear /B (p/n 15AN 7719 0) or the stopper gear assembly (p/n 15AN -689 0) may wear abnormally, or the teeth may be damaged. Gear /B has been redesigned to be stronger and more resilient. If the original gear has been damaged, it should be replaced with themodified style. Notes : a.When removing a gear from the shaft that supports the wire winding pulley, or when removing the stopper gear, position adjustment is necessary. b. Please refer to Bulletin Number 6050 for additional detail. To viewthe PDF, you may need to download a free copy of Adobe Reader. c. The C6500 series SD-501 already has the modified gear installed in production. Only when trimming (may be intermittent). 5. The trimmer registration sensor (PS55) is not functioning due to a malformed sensor mounting bracket. Inspect the sensor mounting bracket and adjust as necessary, To confirm correct sensor operation, use I/O input check code 71-68. 6. Possiblefailed Trimmer press home sensor (PS53) or flag. The flag of the trimmer sensor may have play in the mounting position resulting in timing issues. Check the sensor and actuator in the Machine condition 47 Mode, code 71 multi-code 64 (71-64) for proper operation and play in the actuator. Replace the sensor (p/n 08AA 8551 2) as necessary. SPECIAL NOTE : Solution contribution byKMBT (Japan);Allen Johnson, IKON Office Solutions, Norcross, GA and Mike McCarthy/Freddie Burnham/Ed Bellone, Production Print/SSD
TAUS0800975EN*
Solution Usage
12
Solution PROBABLE CAUSES: 1. Too much toner on page when printing with high toner coverage. There is a very high toner coveragewith the papersometimes wrapping around the fuser roller and sticking thus causing the jam. In the printer driver, select TONER REDUCTION which islocated under the IMAGE tab. 2. Incorrect setting of DIPswitch 8-5. This DIPswitch default is normally set to 0 or disabled. Enable DIPswitch 8-5 setting to 1. Depending on paper type, thickness, weight and size, enabling this DIPswitch increases the reversing speed, closing the timing gap between PS17 (Fusing Paper Exit) and PS13 (Paper Exit). 3. Paper Exit sensor (PS13) is not flagging correctly. Check the operation of PS13 in I/O mode 20-8. The correct reading is 000 (LOW) when no paper is present and 001 (HI) when paper is present. Replace PS13 (p/n 08AA 8551 2)if needed. Note : The Paper exit Relay Wiring/2 harness for PS13may also need to be replaced (p/n A03U N226 00) . 4. Damaged linkage for paper exit gate or failed paper exit solenoid SD4. The jam occurs when duplexing either face up or face down. Paper stops in the inversion section at reverse roller/Lw before entering the ADU section. All motors and sensors test good in state confirmation mode. Test SD4 in state confirmation mode 80-0. Repair linkage (p/n 65AA 4928 0) or replace SD4 (p/n 65AA R704 00) if deemed necessary. 5. Broken Locking Cam. Replace Locking Cam (p/n 65AA 5032 0). Note : See attached document as a reference. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Mike McCarthy/Ed Bellone/Chuck Tripp/Freddie Burnham, Production Print/SSD
Solution ID
TAUS0800673EN*
Solution Usage
11
Description J-9301 when duplexing.
Solution PROBABLE CAUSES: 1. Poor conveyance of paper. A Guide Sheet (p/n A03U 8159 00)is available to facilitate conveyance of paper. 2. Failure of Reverse motor (M32) orLoop motor (M57).
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bizhub PRO C6500
Swap motors to decide which motor is failing. Replace the failed motor (p/n 65AA 8011 2). 3. Failed Memory Control Board assembly (IMCB). Replace the IMCB (p/n A03U H040 13). Note :Normal parts replacement, an ADU rebuild and reflashing the firmware did not resolve the issue. Replaced parts:ACDB, CVDB, DCPS1, DCPS2, M32, M54, M55, M57, OACB, PRCB, PS20, PS21, PS60, PS actuators and all clutches in the ADU. ADU was also installed in a different machine and tested good. SPECIAL NOTE : Solution contribution by Jake Towell -Digital Office Systems/Wichita, KS and Mike McCarthy/Ian Lynch, Production Print/SSD
Solution ID
TAUS0900078EN*
Solution Usage
11
Description J-3204.Jam code may occur when feeding from any paper tray. duplexing or face downcopying (J-3209also indicated). feeding 11x17 or 8.5x14 paper. running alarge job of only glossy (photo) paper. Solution Feeding from any paper tray CAUSE: Failing intermediate conveyance clutch (p/n 56AA 8201 2). SOLUTION: Replace intermediate conveyance clutch. Jamming every copy CAUSE: Possible failed AC Drive Board assembly. SOLUTION: Check ICP1 on the AC Drive Board to see if it is OPEN.It provides 24V DC to the motors. Before replacing the board, check for a short to ground. Replace the AC Drive Board assembly (p/n A03U H520 01). Duplexing or face downcopying (J-3209 also indicated) CAUSE: M33 motor was swapped with good motor and M33 is not turning in I/O mode, code27-2. PS17 (I/O mode, code 59-3) and PS62 (I/O mode, code 20-13) both test good. Failed CVDB. SOLUTION: Replace CVDB (p/n A03U H050 04). Feeding 11x17 or 8.5x14 paper CAUSE: Broken lower fuser roller heat (insulating)sleeve. Thefront side of the sleeve is broken causing drive gear misalignment. SOLUTION: Replace the broken lower fuser roller heat sleeve (p/n A03U 7227 00). Running alarge job of only glossy (photo) paper CAUSE:A buildup of toner on the guide behind the paper exit roller. SOLUTION: Clean the buildup of toner on the guide plate SPECIAL NOTE : Solution contribution by Greg Lantowski/Mike McCarthy/Ed Bellone, Production Print/SSD; Joel Valerio, Global Imaging Systemsand Brandon Greisinger, Perry Corporation
Solution ID
TAUS0700131EN*
Solution Usage
10
Description PF-601/PF-602, paper tray lift or paper feed problems. Solution TheLCD still indicates out of paper,even after adding paper, andthe 5th paper tray does not lift. CAUSE:Photosensor (PS9 - paper lift upper limit) is operational in the IO test mode, butit is not dropping far enoughto signal the machinethat the tray is in the lower position. SOLUTION: Replace PS9 (p/n 08AA 8551 2). The paper tray fails to rise after being loaded with paper and inserted. CAUSE: The paper feed tire mechanism that is lifted when the tray is extracted from the machine to ease installation of paper is being damaged as the tray is inserted into the machine. The mechanism is becoming misaligned, which results in the machine falsely detecting the paper lift tray as being raised.
August 2011
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SOLUTION: Position the bypass feed up down rack (p/n 65AA 4232 0) back a tooth and realign any misaligned plates. Instruct the customer to insert the paper tray slowly into the PF-601 after the paper tray has been filled in order to allow the paper feed mechanism to return to its normal position prior to contacting the PF-601 frame assembly. Paper tray(s) will not lift. PROBABLE CAUSES: 1. Upper limit sensor is actuated when the tray is down in the lower position. Repair or replace the Tray 4/Tray 5 upper limit sensor, PS1/PS9(p/n 56AA 8551 2) or adjust the position of the feed assembly for proper upper limit sensor operation. The operation of the sensor can be checked in the State Confirmation I/O mode code 23-7 or 23-8 (Tray 4/Tray 5). Upper limit activation shouldindicate"1". It is also advised to check the operation of the cam on the left hand side of the drawer that raises and lowers the feed assembly when the drawer is pushed or pulled out. 2. Failed Tray 4 lift motor (M2)orTray 5 lift motor (M3). Replacethe failed lift motor(p/n 56UA R791 00). Multi-feeding from Tray 4or Tray 5. CAUSE:One of the pins in the PF-601 connector has backed out. SOLUTION: Remove PF-601 connector,inspect it for a backed out pin andrepair as needed. Skewing only when feeding from Tray 4or Tray 5. CAUSE: PF-601 adjusters (feet) were not used to secure the PFU to the mainbodyduring installation. SOLUTION:PF-601 adjusters must be used to secure the PFU against the mainbodyas listed in the attached installation procedures. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Chuck Tripp/Ted Young/Michael McCarthy/David Aekus/Gregg Gallant/Jim Behrends, Production Print/SSD
TAUS0703703EN*
Solution Usage
10
Solution CAUSE:Paper is jammed in the reversing section due toa failed Reverse/Exit sensor (PS19) and/or ADU sensor actuator. SOLUTION: Replace PS19 (p/n 08AA 8551 2) and actuator (p/n 65AA 5131 1) as necessary. Note : Check for shavings on the actuator. Please see attachment for parts reference. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Ian Lynch/Ed Bellone/Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0703798EN*
Solution Usage
Description SD-501, SC77-77 (B/W MFP)or C-1258 (Color MFP)at power up.Abnormal noise may accompany the error.
Solution PROBABLE CAUSES: 1. Worm gear of bundle press motor (M23) is loose due toset screw(s)not gripping shaftbecause ofinsufficient lock agent or a set position failure. Bundle press section does not return to its home position and it cannot be detected by the bundle press home sensor. After the operation starts, bundle press section does not move to the predefined position and it cannot be detected. Abnormal noise also may occur since the motor keeps rotating when gears do not engage properly. If the worm gear is not worn or the edge part of the worm gear is not cracked, reinstall it on the motor.If the gear is damaged, replace it (p/n 15AN 7720 1E). Note : When tightening the worm gear set screw(s) ( a , as seen below), please apply lock agent ("older" SD-501 M23 motor worm gearshave one set screw whereas the more recent production models havetwo screws). 2.The bundle press home position sensor (PS37) is not being actuated by the bundle press motor (M23). The bundle press cable is wrapping around itself causing the unit raise up cocked instead of parallel. Inspect and realign the cable to wind properly around the capstan. 3. Swing springs left (p/n 15AN 5029 1E) and right (p/n 15AN 5030 1E) are broken. Replace the left and right swing springs.
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4. The bundle press GearAis broken. Replace bundle press Gear A (p/n 15AN 7718 0). SPECIAL NOTE : Solution contribution by David Leathers, Blue Technologies, Inc. and Greg Lantowski/Jim Behrends/Ed Bellone, Production Print/SSD
Solution ID
TAUS0800345EN*
Solution Usage
Description J-1702. The jam may occuronly when running 11x17 or letter size duplexed. Solution PROBABLE CAUSES: 1. Guide plate/3is malformed. Replacethe duplex section Guide plate/3 (p/n A03U 8403 00). For the guide plate location see attached photo. SPECIAL NOTE : Solution contribution by . 2. Failed ADU conveyance clutch /3 (MC3)or ADU pre-registration clutch (MC18). Replacethe failed clutch(p/n A03U M201 00). SPECIAL NOTE : Solution contribution by KMBT (Japan); Jonathan Rooks,KMBS/San Diego and Freddie Burnham/Ed Bellone, Production Print/SSD
Solution ID
TAUS0807945EN*
Solution Usage
Description SD-501/SD-506, "Trim receiver exchange" message after replacing trimmer board. Counter was reset.
Solution CAUSE: The Trimmer Receiver board flag is blocking the Trimmer board replacement (EOL) sensor. Trimmer board was put in wrong position. Possibly at End Of Life position. SOLUTION: Reposition the Trimmer Receiverboard toalign properly withthe EOL sensor (PS59). Enter I/O mode and perform a 71-55 then a 71-58 to get the blade in the correct positionallowing the Trimmer board to be inserted all the way forward. Be sure it is away from EOL sensor. Raise the spring loaded mechanism that engages/advances the position of the Trimmer board assembly then reset counter in I/O 71-95. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0657171EN*
Solution Usage
Description On the PF-601 and LU-202, when approximately 2000 sheets of coated paper are fed under low temperature environment, a no feed jam or misfeedoccurs. Solution CAUSE: The resin from the coated paper is attached on the paper feed roller, the separation roller and the pick-up roller. The friction coefficient of the pick-up roller surface decreases and causes the misfeed. SOLUTION: Clean the paper feed roller, the separation roller and the pick-up roller. Install the countermeasure against no feed jam/misfeed of coated paper. Please refer to the attached Bulletin Number 6198 regarding the new style paper feed mechanism for the PF-601 and Bulletin Number 6381 regarding the new style paper feed mechanism for the LU-202. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ian Lynch and David Aekus, Production Print/SSD
Solution ID
TAUS0658040EN*
Solution Usage
Description SD-501, J72-89 (J-7584 for bizhub PRO C6500/C6500P) when making booklets either trimming or not trimming. Solution CAUSE: PS55 (Trimmer Registration) is always ON.
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SOLUTION: Check PS55 using I/O input code 71-68. The normal reading when not actuated should be LOW. If HI is indicated, the sensor may have failed or the actuating mechanism is not functioning properly. Inspect the operation of the black plastic actuator that operates PS55 and correct if not functioning. If necessary, replace PS55 (p/n 08AA 8551 2). SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0703474EN*
Solution Usage
Description Trimmed surface is poorly finished. For example, it is incompletely trimmed or the surface is burred.
Solution CAUSE: The paper holding plate in the trimmer unit is not positioned correctly or the holding plate may become loose due to machine vibration while used. SOLUTION: Remove the trimmer unit and reinstall the paper holding plate (A in the photo) correctly as instructed in the attached document. Trimming performance is affected if the paper holding plate is not positioned correctly. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBT (Japan) and Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID
TAUS0800278EN*
Solution Usage
Description SD-501, J-7585 or J72-90. Booklets are skewing. Solution PROBABLE CAUSES: 1. When the bundle clip releases the booklet at the lower limit position, uneven spring tension causes one side of the booklet to release before the other. This will cause the booklet to skew and an intermittent J72-90 code. Verify that the Paper Holding Springs are installed correctly (not reversed). If the springs are installed correctly try adjusting the spring tension on the side that is not release correctly by unwinding the spring by a quarter turn. If problem persists replace the Paper Holding Spring/Left (p/n 15AN 5524 1E) and the Paper Holding Spring/Right (p/n 15AN 5538 1E). 2. Trimmer gate not opening. PS55 (trimmer registration sensor) has failed. Check the sensor status in I/O check mode 71-68 (H=home, L=other than home). If the the sensor does not change state correctly, replace PS55 (p/n 08AA 8551 2). 3. Modified part is required. Please install the modified Stopper Caulking (p/n 15AN -591 1).Refer to the attached Parts Modification Notice for details. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS1000757EN*
Solution Usage
Description FS-520/FS-607, J-7216with paper jammedat entrance. Sheets foldthen jam.
Solution CAUSE: Damaged mylar guide sheet(s) catchingcopies/prints entering the finisher. SOLUTION: Replace the front guide sheet/3 (p/n A04D 7011 02) and/orrear guide sheet/4 (p/n A04D 7012 02). Please see attached Parts Manual pages as a reference. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0649711EN*
Solution Usage
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Description LS-501/LS-502, J74-02 (J-7402).
Solution PROBABLE CAUSES: 1. Jamming in stacker tray and the previous copy being folded over in the tray. The rear stoppers were not returning fast enough and holding up the trailing edge of copy. The next copy would hit this trail edge and fold it over and jam. Replace rear stopper solenoid, SD3 (p/n 15AV 8255 0). 2. The front paper press lever is not functioning. Replace the front paper press solenoid, SD6 (p/n 15AV 8253 0). 3. Conveyance Motor (M2) is failing which changes the conveyance timing due to varying paper speed. ReplaceM2 (p/n 15AV 8002 0). 4. Worn Entrance Roller or Entrance Roller Bearings. Replace the Entrance Roller (p/n 15AV 4604 0) or Entrance Roller Bearings (p/n 15AV 7504 0). SPECIAL NOTE : Solution contributed by Dave Bridges, DSM, Western Region; Frank Bartosik, Illinois Paper Company and Ian Lynch, Production Print/SSD.
Solution ID
TAUS0655406EN*
Solution Usage
Description SD-501, C-1256 (Color MFPs) or SC77-75 (B/W MFPs).
Solution CAUSE: The saddle stitching hold motor (M21) has failed and damaged the SDDB. SOLUTION: To check the operation of the saddle stitching hold motor (M21), perform the following: 1. Press the Utility/Counter key. 2. Press Stop - 0 - 0 - Stop - 0 - 1. 3. Touch [05State Confirmation] on the touchscreen. 4. Touch [01 I/O Check Mode] on the touchscreen. 5. Input code 71-48 using the numeric keypad and the ACCESS key for the multi-mode. 6. Press the START key and observe the saddle stitching hold motor (M21) for movement. Replace the saddle stitching hold motor (p/n 15AN R720 00) as necessary. 7. If, the saddle stitching hold motor (M21) fails to move after replacement; the SDDB (p/n 15AN -932 1F) should be replaced. SPECIAL NOTE : Solution provided by Brian Dolan, KMBS Boston.
TAUS0702544EN*
Solution Usage
Solution CAUSE:Paper exit sensor, PS13, is not turned off within a specific time. Possible incorrect setting of dipswitch 8-5 in accordance to firmware version 25. SOLUTION: Check for the proper setting of dipswitch 8-5 = 1 with firmware version 25 and above. See attached Bulletin Number 5898 for additional
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information. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0703532EN*
Solution Usage
Description SD-501, J-7571 (color MFP) or J72-72 (B/W MFP) when folding or folding/stapling (making booklets). Solution PROBABLE CAUSES: 1.One or both of the bundle arms have become bent causing the booklet to remain on the clinchers or, be curled to the extent that the bundle sensor (PS14) does notdetect the bundle when the booklet is at the top of the slope section. Inspect the bundle arms and ensure that the arms are perpendicular to the fulcrum shaft where they are attached. If they are not perpendicular, gently reform the arm(s). 2. The folding exit motor (M8) has failed. Replace the folding motor (p/n 27LA 8001 2E). SPECIAL NOTE : Solution contribution by Jim Behrends and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0800679EN*
Solution Usage
Description J-3206 when duplexing or when output is face down. Solution PROBABLE CAUSES: 1.M33, the reverse exit motor, does not operate. ICP4 on the Conveyance Drive Board may be OPEN. It controls the 24V DC power to M33. Check ICP4 for continuity by using a meter. Check the wiring from the circuit board to M33 for any shorts to ground. Please check the motor as well to see if it has shorted. Once the source of the problem has been determined, the Conveyance Drive Board (p/n A03U H050 04) and possibly M33 (p/n A03U M111 00) will have to be replaced. SPECIAL NOTE : Solution contribution by Greg Lantowski and Ian Lynch, Production Print/SSD 2. Torquing of motor M33. Check the operation ofM33in the State Confirmation I/O mode. Torque down the motor against the motor mounts or replace them so there is less twist or backlash when the motor is operated. Replace the motor (p/n A03U M111 00) and gear (p/n A03U 8899 00) as necessary. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0801224EN*
Solution Usage
Description J-1705 (J1705) or J-1706 (J1706) when paper is fed from Tray 2 or Tray 3 respectively. Possibly J-1706 will occur ONLY when feeding from Tray 1.
Solution PROBABLE CAUSES: 1.Intermediate conveyance clutch MC13 has 24V DC continuously. PRCB ICP27 is not OPEN. The PRCB has failed. Replace the PRCB (p/n A03U R759 00). 2. Conveyance clutch 1 (MC13) has no power. Check ICP28 on the PRCB to determine if it is OPEN.Check the wiring to the clutchfor a short to ground.Replace the PRCB (p/n A03U R759 00) if necessary. 3. Damaged Tray 1 connector (cassette signal wire). Note : J-1706 when feeding from Tray 1. To locate the problem: Check MC8 (pre-registration clutch)in I/O mode, 22-0. Check for 24V DC at PRCB, CN400-4A. Check for paper behind Tray 1.
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Check for damaged Tray 1 connectors. In this case, replace male connector - cassette signal wire(p/n 65AA 9017 0E). SPECIAL NOTE : Solution contribution by Greg Lantowski/Jim Behrends/Mike McCarthy/Ian Lynch , Production Print/SSD
Solution ID
TAUS0802207EN*
Solution Usage
Description "Press Start to Restart" message while operating. Machine will stop and message will appear withno jam or faultindicated. Solution CAUSE: A hesitation (slippage) has occurred in the paper feed section causing a timing abnormality. This hesitation is not large enough to cause a jam code but machine will detect the abnormality and halt operation. This issue is most prevelant when running gloss stocks and/or during long runs. SOLUTION: When issue occurs clean/replace feed components of paper tray currently in use. In the case of thick or glossy stocks adjust the feed roller tension if issue is occuring frequently. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0651354EN*
Solution Usage
Description FD-501, SC77-33 (3-hole) or SC77-34 (4-hole) after approximately 30,000 punch operations. The codes for the bizhub PRO 6500 MFPs are C-1224 or C-1225. Solution CAUSE: Soilage, such as toner residue, is adhered to impregnated oil of the punch pin slide bearing which is attached to the punch pin (punch support pedestal/A - p/n 13QR10100). SOLUTION: Clean the punch pin and the punch support pedestal approximately every 100,000 punches. If the punch pin is damaged, replace the punch unit (p/n 15AH-550 1). Note : Use the procedure beginning on page 2 of attached Bulletin Number 6433 to clean the punch units listed in the included table. Punch units with serial numbers greater than those listed were produced with a design that prevents binding.
Solution ID
TAUS0800303EN*
Solution Usage
Description FS-607, Vertical Position Punch Adjustment does not work. Solution CAUSE: The Paper Edge Detect Sensor Punch Adjustment has not been performed. SOLUTION: Perform the Paper Edge Detect Sensor Punch Adjustment prior to performing the Vertical Position Punch Adjustment, follow these procedures: 1. Enter Service Mode. 2. Select Finisher Adjustment. 3. Select Punch Adjustment. 4. Select Paper Edge Detect SensorAdjustment. 5. Select START. 6. When completed then perform the Vertical PositionAdjustment again. SPECIAL NOTE : Solution contribution by Gregg Gallant and Ed Bellone, Production Print/SSD
Solution ID
TAUS0800344EN*
Solution Usage
Description J-9201. Jamming may occur when duplexing with paper jammed at the entrance to the duplexer.
Solution PROBABLE CAUSES: 1. Photosensor in the cassette failed. Replacephotosensor (p/n 08AA 8551 2). For the location of the photosensor see attached photo. 2. Conveyance Drive Board assembly failed. ICP2 on the Conveyance Drive Board (CDB) is OPEN.It supplies the 24V DC to the ADU reverse drive motor (M32).
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Check the motor operation in the I/0 mode, code 84, multicode 0 through 9. If the motor fails to operate, check the wiring between the Conveyance Drive Board and the motor (p/n 65AA 8011 2).Check ICP2 on the CDB to see if it is OPEN. If so, replacethe Conveyance Drive Board assembly (p/nA03U H050 04). CAUTION : Determine if the wiring or motor is shorted before replacing the CDB. For the location of the Conveyance drive board assembly see attached photo. 3. The ADU Gate solenoid (SD10) is dirty or has failed. Pull out ADU and remove any jammed paper. Remove the lower ADU cover then remove the slide assembly and plunger from the solenoid. Clean and apply light grease to the slide assembly. If the jamming persists, please replace the ADU solenoid assembly (p/n A03U R737 00). SPECIAL NOTE : Solution contribution by KMBT (Japan); Stephen Schmelcke, Workgroup/SSD and Allen Coan, KMBS/Hartford, CT
Solution ID
TAUS0801271EN*
Solution Usage
Description FS-503, J-7222 (J72-22) when exiting to sub-tray in the FS-503. Stapling operation feature functionsnormally when exiting to themain tray.
Solution PROBABLE CAUSES: 1. FS-503 gate solenoid (SD2)not energizing (possible failure). Check for SD2 energizing in FS-503. I/O check 72-47 (drops to 12V DC from 24V DC on one side). Check for 24V DC at FNSDB CN51-A12 andreplace FNSDB (p/n 15AA-9322 F) if no 24V DC is present. Replace SD2 (p/n 15AA R724 00) if deemed necessary. Note : Adjust the diverter solenoid to have the smallest amount of arc when actuated. 2. Possible open ICP1 on the finisher driver board. Check the corresponding solenoids related to ICP1 for proper operation in the I/O state confirmation mode (SD2, SD5, SD7 and SD9). Check the connectors and pins, "ohm-out" each solenoid side of the pins individually to machine ground to find the solenoid with the lowest resistance or shorted to machine ground. After identifying the solenoid, replace the finisher driver board (p/n 15AA -931 2F) and solenoid at the same time to prevent further board failure. Solenoid SD2/SD9 (p/n 15AA -488 1) SD5 (p/n 15AA -498 1) SD7 (p/n 15AA R718 00) 3. Gate solenoid (SD2) is out of adjustment. Adjust the gate solenoid SD2 for proper movement of the gate. Note :The solenoid and gate are easily accessible from the rear of the finisher. SPECIAL NOTE : Solution contribution by Mike McCarthy/Freddie Burnham, Production Print/SSD
Solution ID
TAUS0808301EN*
Solution Usage
Description PF-601/PF-602, J-1610 jam code.
Solution PROBABLE CAUSES: 1. The PFU DFeed Detect Adjustment was not performed after replacing the Multi-Feed Detection Board (MFDTB). Perform the PFU DFeed Detect Adjustment. Please refer to attached pages from the Field Service Manual. 2. The PF Drive Board (PFDB) was just replaced and the multi-feed detection sensors are out of adjustment. Perform the PFU DFeed Detect Adjustment. Please refer to attached pages from the Field Service Manual. 3. Failed Multi-feed Detection Board(Multi-feed Sensor assembly). Replace the PF sensor board assembly (p/n 15AG -840 1E). Notes : a.You can check the operation of the sensor in the I/O mode, Output Check18-04 (pressing the START button). b. After repacing the MFDTB,perform the PFU DFeed Detect Adjustment. Please refer to attached pages from the Field Service Manual. To viewthe PDF, you may need to download a free copy of Adobe Reader.
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SPECIAL NOTE : Solution contribution by Freddie Burnham and David Aekus, Production Print/SSD
Solution ID
TAUS0901124EN*
Solution Usage
Description Wrinkle and creasing when paper enters the SD-501. Paper is fed into SD unit straight, paper skews and a wrinkle/crease is formed. Solution CAUSE: Uneven pressure on paper feed. Worn or out-of-position SD-501 entrance roller (CONVEYANCE DRIVE ROLLER A). SOLUTION: Replace the SD-501 entrance roller(p/n 15AN 4514 0). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0901749EN*
Solution Usage
Description J-1701 out of all trays including bypass except the LU-202.
Solution CAUSE: Possiblefaulty Intermediate conveyance clutch 2, MC4 (p/n 56AA 8201 2), Intermediate conveyance clutch 3, MC5(p/n 56AA 8201 2)or paper feed motor, M41 (p/n 65AA 8002 1). SOLUTION: Check the operation of the Paper Feed Driving Clutch (29-1), MC5 (29-2) and the DC Brushless Motor (28-0) in the State Confirmation Mode. SPECIAL NOTE : Solution contribution by Freddie Burnham and David Aekus, Production Print/SSD
Solution ID
TAUS1002005EN*
Solution Usage
Description J-3203 (with RU-504/RU-506 installed) or J-7540 (without an RU installed). Solution CAUSE: Paper exit failure. SOLUTION: Inspect/clean or replacepaper exit sectionone-way gear clutches/shafts.Some parts to check are: PART NUMBER ITEM 25SA 7504 0 Bearing A03U 8926 00 Paper Exit Roller/B A03U 8925 00 Paper exit Shaft A03U 8929 02 Regulating Shaft A03U 9098 00 Paper Exit Gear/2 29T A03U 9097 01 Paper Exit Gear/3 23T A03U 9096 00 Paper Exit Gear/4 37T A03U 9095 02 Paper Exit Gear/5 40T A03U 8932 00 Stopper Spring A03U 8931 01 Spacer /Rear A03U 8930 00 Slide Plate Note : Please see attached Parts Manual page as a reference. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Aristotle Arias, KMBS/LA South Bay
Solution ID
TAUS0649371EN*
Solution Usage
Description SD-501, J72-81 (B/W MFP) or J-7578 (color MFP).
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Solution CAUSE: Bundle clip springs (Paper Holding Springs)are installed incorrectly. This causes application ofexcessive pressure,thus the folded copies are not released. SOLUTION: Reposition the spring(s) as shown in the attached document. Ifdamaged due to incorrect placement, replace them (p/n 15AN 5538 1E - Paper Holding Spring/Right and p/n 15AN 5524 1E - Paper Holding Spring/Left). Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0703357EN*
Solution Usage
Description SD-501, trimmer scraps are being exited on completed sets when using the trimming mode. Solution CAUSE: SD-501 (15AQ version) paddle motor (M33) not operating. A hardware DIP switch setting on the SD-501 control board needs to be changed. SOLUTION: Access the hardware DIP switch on the SD-501 control board and set DIP switch 1 to the OFF position. This will enable M33 (paddle motor). SPECIAL NOTE : Solution contribution by Bob Moeller and Ed Bellone, Production Print/SSD
Solution ID
TAUS0703807EN*
Solution Usage
Description SD-501/SD-506, C-1247 or SC77-66 (for bizhub PRO 1050 series). When making multiple sets of booklets the error code may be indicated after the 1st booklet is trimmed and ejected.
Solution PROBABLE CAUSES: 1. One or both of trimmer unit swing springs (left or right) has broken. Replace both springs together -Swing spring left (p/n 15AN 5029 1E) andSwing spring right (p/n 15AN 5013 1E). 2. The Bundle registration home sensor (PS34) has failed. Replace the Bundle registration home sensor (p/n 08AA 8551 2). 3. The set screws securing the front pulley that drives the bundle press belts have loosened causing slack in the belt. This causes a misdetection of the Bundleregistration home sensor (PS34). Tighten the set screws, check belt tension and run the system to ensure error does not reoccur. 4. Paper scraps from the trimmer have packed into Bundle registration home sensor (PS34) causing the belt to overdrive which bends the sensor mounting bracket. Clean the sensor, remove the paper scraps and test the operation of the sensor in the I/O state confirmation modefor proper operation. Replace the sensor (p/n 08AA 8551 2)if needed. Reform the mounting bracket (Detection Plate/2)or replace the bracket(p/n 15AN 5188 0).To access the sensor, remove the Trimmer Unit. SPECIAL NOTE : Solution contribution by Ian Lynch/Cesar Jimenez/Freddie Burnham, Production Print/SSD; Todd Mudge, KMBS/FT. Myers, FL; David Milligan, Copypro, Inc./Greenville, NC; John Miller, Workgroup/SSD andBruce Fredericks, KMCanada (BCA)
Solution ID
TAUS0800914EN*
Solution Usage
Description FS-607, J-7248.
Solution PROBABLE CAUSES: 1. The folding pass-through sensor (PS26) does not turn OFF within a specified period of time after it turns ON. Remove any jammed paper in the FS/main body. Check the operation of the sensor PS26 (FS-607 PartsManual, STACKER, page 18, p/n 08AA 8551 2),
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actuator (p/n 13QE 4828 0) and actuator tension spring (p/n 13QJ 4354 0) in the I/O state confirmation mode, code 72-45, for proper operation. Replace parts as necessary. 2. High toner coveragecreates anadhesive effect causing paper to stick to the folding knife. This usually occurs when Half-folding two sheets; first sheet foldsthen exitsand the second sheet stays in thefolding rollers. Lower the fuser temperatureto lessen the chance that paperadhere to folding knife. Recommendation: DIPSW 19-1= 0 , 19-2= 1 19-3= 0 (-10 C)
Mode 19-3 19-2 19-1 -30 C 0 0 0 -20 C 0 0 1 -10 C 0 1 0 Standard
Upper roller: standard Lower roller: +10 C 1 0 0 Standard 1 0 1
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Standard 1 1 0 Standard 1 1 1 SPECIAL NOTE : Solution contribution by Freddie Burnham and Mike McCarthy, Production Print/SSD
Solution ID
TAUS0655802EN*
Solution Usage
Description SD-501, J72-72 (B/W MFP) or J-7571 (Color MFP). When folding or folding/stapling When conveying8.5x11 paper Solution When folding or folding/stapling CAUSE: One or both of the bundle arms have become bent causing the booklet to remain on the clinchers or, be curled to the extent that the bundle sensor (PS14) does not see the bundle when the booklet is at the top of the slope section. SOLUTION: Inspect the bundle arms and ensure that the arms are perpendicular to the fulcrum shaft where they are attached. If they are not perpendicular, gently re-form the arm(s). When conveying 8.5x11 paper CAUSE: The bundle arms intermittently do not move in close enough to hold the paper. SOLUTION: Inspect the operation of the bundle arms and Paper Exit Drive motor (M10). If the operation is at all questionable, replace M10 (p/n 56AA 8011 2).
Solution ID
TAUS0701696EN*
Solution Usage
Description LU-202, J-1501 when feeding from the LCT. Solution PROBABLE CAUSES: 1.PS107 (LU exit sensor) in the LCT has failed. Replace PS107 (p/n 56AA 8552 1). 2. Failed LU-202 pre-registration sensor (PS106). Replace the Conveyance Photosensor (p\n 56AA 8552 1). 3. MS1 (front door interlock) or MS2 (upper door interlock) has failed or is not being actuated. Feed/take up tires and paper feed motor M1 do not rotate. Confirm that 24V DC is present at CN815-10 (red wire) on M1 paper feed motor. If not present, confirm 24V DC on the LUDB at PJ815-10 (red wire). If 24V DC is present on the LUDB and not at M1, repair/replace MS1, MS2 or the wiring harness (p/n 12QR 8601 1 for the Interlock Switches and p/n A03W N102 01 for LCT Signal Wiring/1). Note : The 24V DC supply to M1 flows from LUDB through MS1 to MS2 to M1. MS1 and MS are safety interlocks (PS115 and PS100 are also actuated and work in conjunction with MS1 and MS2). SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD and Mike Zych, Midwest District Service Manager-GSS
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Solution Usage 2
Description Excessive paper curl causing jamming in the finishing features of a Professional configuration. Solution CAUSE: Curl Reform Direction is incorrectly set for the RU unit. SOLUTION: To set the Curl Reform Direction, perform the following: 1. Select the Adjustment button on the touch screen of the Machine copy screen. 2. Select Finisher Adjustment. 3. Select RU Adjustment. 4. Select Curl Reform Adjustment. 5. Depending upon the conditions and direction select either OFF, Upper, or Lower. 6. Select Exit to return to main menu. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0703538EN*
Solution Usage
Solution PROBABLE CAUSES: 1.The return spring for the bypass gate (paper guide #2) is broken or has become dislodged. Observe the bypass gate operation. If the gate does not return to its normal position, check for a broken or dislodged return spring. If broken, replace the spring (p/n 15AA 4532 0). Note : The spring is located at the rear side of the finisher. One end is hooked over the gate and the other end is secured through a hole in the rear finisher frame. Please see attached document for location. 2. Worn Conveyance Rollers. Check and replace Conveyance Rollers (p/n 15AA 4516 0 and p/n 15AA 4517 0) especially if the MFP has run more than 200,000 copies. There are two (2) for each. 3.If jam occurs whenstapling 8.5x11 portrait, Special firmware is needed on the FS-503. Please load Special firmware version 50-ACK0. The latest version of firmware, system software or print drivers is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. For addition information please review the attached Release Notes. To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Jim Behrends and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0703569EN*
Solution Usage
Description Lead edge of paper is wrinkling when duplexing. Solution CAUSE: When a high coverage image is printed in duplex mode, paper may be wrinkled at the paper exit decurler entrance due to strain which is caused by the difference of paper contraction ratio between the non-image area and the image area. SOLUTION: Reduce the paper exit decurler roller pressure setting in duplex mode by setting DIPSW 4-4 to 1. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD TAUS0800920EN* 2
Solution ID
Solution Usage
Description FS-503/FS-520/FS-607, J-7301.
Solution
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CAUSE: The main tray exit sensor PS10 ( FS-503 -p/n 13QA 8552 1) or PS6 ( FS-520/FS-607 -p/n 08AA 8551 2) turns ON while in idle. SOLUTION: Remove any jammed paper in the finisher/main body. Check the operation of PS10 in the I/O state confirmation mode, code 72-13 (FS-503) orPS6, code 72-6 (FS-520/FS-607). Clean and/or replace the sensorif necessary. Note : Please see attached pages from each finisher Parts Manual as a reference. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Freddie Burnham and Ed Bellone, Production Print/SSD
Solution ID
TAUS0802655EN*
Solution Usage
Description LS-501/LS-502, will not raise or lower. Solution CAUSE:The LS main tray has been isolated by software switches. SOLUTION:Check software switches: 33-6 for LS-501 and 33-7 for LS-502.For normal operation, the switches should be OFF.If either is isolated, the switch will be ON. SPECIAL NOTE : Solution contribution by Bob Moeller/Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID
TAUS0802669EN*
Solution Usage
Description Finisher option capable of printing 13x19 jobs to the stapler main tray. The selection is "grayed out" in the printer driver properties for the FS-520/FS-607. Solution This is a normal operation with the FS-520 and FS-607 finishers for both print and copy operations. The physical specifications for the FS-520/FS-607 finishers do not support the output of 13x19 paper to the main tray. The paper can only be exited to the sub tray. Output of 13x19 paper to the main tray is only available with the FS-503or FS-521 stapler finisher.Please refer to the attacheddocument for a listing of the FS-503/FS-521/FS-520/FS-607 specifications.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS and Ed Bellone/Mike McCarthy, Production Print/SSD
Solution ID
TAUS0802753EN*
Solution Usage
Description SD-501/SD-506, trimming scraps overflow at the scrap guide or trimming failure occurs if 15mm or more is trimmed. Solution CAUSE:The trimming scrap removal paddle rotates in the reverse direction when 15mm or more amount is trimmed. It is the specification (this is toensure the paddle tipstouch the long-width scraps). Since the scrap dropping position changes, the scraps may not drop into the scrap box smoothly, depending on type of paper. SOLUTION:Checkthe areas whichcan prevent scraps from dropping into the box. The blacktrimmer scraps guideattached on the trimming unit sideis loose.In that state, the dropping path is narrowed.Attach theguide properly.Thismay occurif the paddle unit was installed in the field. If the customer always trims 15mm or morefor their booklets, remove the paddle once and watch the operation.The scraps drop byweight. Note : When removing the trimmer paddle, remove the paddle shaft part only (shown below).It is not necessary to remove the whole paddle unit. SPECIAL NOTE : Solution contribution by KMBT (Japan).
Solution ID
TAUS0807869EN*
Solution Usage
Description FS-503, paper conveyance issues. Paddles not properly turning. Last sheet is misaligned in a stapled bundle.
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J72-20 when stapling. Paperis not fully entering the stacker resulting in mis-stapled sets or jamming. Abnormal noise when when jobs are output to the sub tray. Solution PROBABLE CAUSES: 1.If load to the stacker paddle motor increases, the stepper motor may lose timing, stopping the paddle shaft rotation.If this happens, paper alignment in the stacker section in staple mode is affected and the last sheet may be misaligned in a stapled bundle. The finisher program has been updated.The paddle motor driving frequency and acceleration and deceleration curve specification have been changed.The change has been appliedin the FS-503finisher program version 71 ( for bizhub PRO 1050 series only ) and version 27 ( bizhub PRO C6500/C6500P only ).Thefirmware is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Also, please see the attached files (in case the Download Selector cannot be accessed). Note : To viewthe Release Notes PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBT (Japan). 2. The stacker regulating belts (paddles) are not turning due to the paddle motor (M2) not functioning. Paperis catching on the paddles. Check the operation of M2 using I/O check mode, output code 72-76. If the motor does not function or is noisy/sluggish, replace M2 (p/n 15AA R738 00). SPECIAL NOTE : Solution contribution by Bob Moeller and Greg Lantowski, Production Print/SSD
Solution ID
TAUS0808461EN*
Solution Usage
Description Creasing or wrinkling from front-to-rear prior to image transfer. Solution CAUSE: Incorrect Pre-registration loop adjustment. SOLUTION: Adjust the Pre-registration loop: 1.Service mode. 2.01 Machine Adjustment. 3. 01 Printer Adjustment. 4. 07 Pre-registration Adj. Lower the value of the tray from which the creasing occurs. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0808529EN*
Solution Usage
Description SD-501, booklets are being exited without being trimmed if Trim is selected. Solution CAUSE:The bundle press lower limit sensor (PS47)is ON due to the sensor being contaminated, defective, or due to damaged wiring. This prevents the bundle press from lowering to press the booklet to be conveyed to the trimmer. SOLUTION:Observe the operation of the bundle press when making booklets.If the press does not lower to the booklet, perform the following: 1.Check the state of PS47 using I/O inputcheck code 71-50.If L is displayed, the sensor is on and the bundle press will not lower. 2. Begin by cleaning the sensor.If cleaning does not resolve the issue, replace PS47 (p/n 08AA85512). 3. If the problem remains, the wiring for PS47should be checked for damage. SPECIAL NOTE : Solution contribution by Bob Moeller and Ed Bellone, Production Print/SSD
Solution ID
TAUS0808627EN*
Solution Usage
Description SD-501/SD-506, staples are not folding over on sets.
Solution CAUSE: Stapler Home Sensors HS1/HS3are not detecting home position. These sensors are in the Stapler unit, not the Clincher unit. SD9 or SD10 will NOT fire until these sensors are made. SOLUTION:First, clean these sensors. Replace thefailed corresponding stapler unit (p/n 15AN -550 1) as needed. SPECIAL NOTE : Solution contribution by Jeffrey Nettleton, KMBS - St. Louis
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TAUS0808658EN*

Solution Usage 2
Solution ID
Description PF-601, J-1604 when feeding from Tray 4 and J-1607 when feeding from Tray 5. Paper is not damaged and is stopped at entrance to main body. Solution CAUSE: Possibledipswitch setting is incorrect or communication failure with the PFDB. SOLUTION: Set DIPSW 19-4 (PF multi-feed detection) to ON andif this does not resolve the problem, reseat connectors on the PFDB. Replace the PFDB as neccessary (p/n A03X H010 17). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0900471EN*
Solution Usage
Description Intermittent C-0201, C-0202or C-0311error codes.
Solution CAUSE: The harness in Tray 4 is pinched or failing. SOLUTION: Replace the harness (p/n A03X N103 02). SPECIAL NOTE : Solution contribution by Gary Scimeca, Workgroup/SSD
Solution ID
TAUS0901349EN*
Solution Usage
Description Belt tracking issues. Solution CAUSE: Possible incorrect assembly of spacer washers of the Intermediate Transfer Section. The March 2008 bizhub Parts Manual diagram is incorrect. SOLUTION: Check to make sure that Key 18 and Key 20 (p/n 65AA 2747 0, spacer A andp/n 65AA 2746 0, spacer B) are together and sandwiched in-between Key 10 and Key 17(p/n A03U 5593 00, Collection Gear/Upper 42T andp/n 65AA 2627 0E, Tension Plate/Front). If replacing Key 1 Driving Roller Assembly (p/n A03U R733 00) it would be good practice to replace Keys 18 & 20 at the same time to reduce tracking issues. Note :Parts department has been notified. SPECIAL NOTE : Solution contribution by Dale Leonard, KMBS/Kansas.
Solution ID
TAUS1000132EN*
Solution Usage
Description Wavy output of duplex and face down simplex. Solution CAUSE: The decurling roller is not turning under load. SOLUTION: Inspect the Coupler(Coupling /B) to ensure it is sliding on the shaft. Remove any burrs from the Coupler and shaft, inspect the Decurler Motor Assembly for proper drive coupling and replace the Coupler (p/n A03U 8631 00) if needed. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS1100010EN*
Solution Usage
Description Can coated stock be fed from the main body trays?
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Solution As stated in the Product Specification section of the Service Manual, the main body trays (Trays 1, 2, 3) only support single sheet feeding of coated paper. Note : If multiple sheets are fed from the main body trays it may cause J-1101 (Tray 1), J-1201 (Tray 2), or J-1301 (Tray 3) jams. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0657772EN*
Solution Usage
Description How to enable/disable Job Offset Mode.
Solution To enable/disable Job Offset Mode, perform the following: 1.Press the Utility/Counter key. 2.Touch [02 User Setting] on the touchscreen. 3.Touch [03 Common Setting] on the touchscreen. 4.Next to the Job Offset Mode selection option displayed on the touchscreen, touch [ON] to enable or [OFF] to disable. 5.Touch [OK] on the touchscreen. 6.Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0700712EN*
Solution Usage
Description J17-02 only when duplexing. Solution CAUSE:ADU loop timingis incorrect. SOLUTION:To adjust the ADU loop timing, perform the following: 1. Access service mode. 2. Touch Machine Adjustment. 3. Touch Printer Adjustment. 4. Touch Registration Loop Adjustment. 5. Touch the down arrow to second screen. 6. Select appropriate size and weight to adjust. 7. Increase loop values until the jamming is corrected. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0702989EN*
Solution Usage
Description SD-501, C-1248 (when installed on Color models)or SC77-67 (when installed on B/W models).
Solution PROBABLE CAUSES: 1. The overlap home sensor (PS17) located at the bottom of the SD right side has become dislodged or damaged possibly due to a paper jam. Inspect PS17 (p/n 13QA 8551 2) and the overlap mechanism for damage. The belt for the overlap mechanism may have also come off the pulleys.Place belt back on pulleys and readjust tension using the belt tension mechanism. Note : To inspect, the SD unit must be pulled away from the accessory to which it is attached. 2. Improper operation of the Conveyance Guide Plate section. Check the proper operation of the Conveyance Guide Plate section latch, magnets, idler rollers, and pressure springs. Check that any of the springs are not missing and supply sufficient pressure, that the idler rollers are not dislodged, loose or missing. The drive and idler rollers should turn properly and should not be contaminated. All the magnets should not be loose or wedged between the two plates. Replace parts if necessary. PART NUMBER ITEM 55FA 1210 1 Magnet Catch X 15AN 4536 0 Idler Roller 15AN 4762 00 Idler Roller/2
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15AN 4557 0 Conveyance Pressing Spring A 15AN 4559 0 Conveyance Pressing Spring D SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0800683EN*
Solution Usage
Description FS-607, wrinkling during Letter fold.
Solution CAUSE: Guide Plate 3 assembly andthe wiring in close proximity to the guide platemay need to be replaced if impeding paper conveyance. SOLUTION:Install the following parts: Relay Wiring /F (p/n A04DN20800) -new part FNS Wiring /C (p/n A04DN11311) - shape change Guide Plate 3 assembly (p/n A04DA7241) -position change See attached Parts Modification document for details.To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0800898EN*
Solution Usage
Description FS-520/FS-607/PK-512, J-7243.
Solution CAUSE: The punch home sensor (PS301) does not turn ON within a specified period of time after the punch motor (M301) turns ON. Or, the paper size sensor (PS305) does not turn ON within a specified period of time after the punch shift motor (M302) turns ON. SOLUTION: Remove jammed paper in the FS/main body, if any. Check the operation of the sensors PS301 and PS305 (p/n 08AA 8551 2) in the I/O state confirmation mode 72-57 and 72-64 for proper operation and replace as necessary. Also check the operation of the motors M301 (56GA 8006 2) and M302 in the I/O state confirmation mode 72-69 (M301 punch motor home position search) and 72-70 (M301 punch motor punching), and 72-65 (M302 Punch shift motor home position) and 72-66 (M302 punch shift motor). SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0801496EN*
Solution Usage
Description FD-501, the half fold is varying on standard paper by 3mm. Solution CAUSE: The FD-501 folding rollers are contaminated. SOLUTION: Clean the FD-501 folding rollers with alcohol. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0808586EN*
Solution Usage
Description FS-607, 13x19 glossy/thick paper is unable to exit from the subtray.
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Solution CAUSE: Worn foam exit rollers.
SOLUTION: Inspect/replace the foam exit rollers (exit roller A, p/n 122H48251 and exit roller/B, p/n A04D890400). SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0808610EN*
Solution Usage
Description C-1243 (SC77-62 for bizhub PRO 1050 series) when making booklets. Paper may jam in folding exit section.
Solution PROBABLE CAUSES: 1. The folding knife drive gear is damaged. Replace theFolding Gear (p/n 15AN 7704 0). 2. The M8 drive gear is damaged. Replacethe Conveyance Idling Gear (p/n 15AN 7737 0). SPECIAL NOTE : Solution contribution by Chuck Tripp and Mike McCarthy, Production Print/SSD
Solution ID
TAUS0900354EN*
Solution Usage
Description FS-607, staples uneven on saddle stitch booklets. Solution CAUSE:The staplers are out of parallel. SOLUTION:Perform the attached Stapler Position Adjustment. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by David Aekus and Ed Bellone, Production Print/SSD
Solution ID
TAUS0900638EN*
Solution Usage
Description FS-503, MAX 2 SHEETS CAN BE STAPLED, STAPLE MODE IS NOW RELEASED message and unable to staple more than 2 sets. Solution CAUSE: The maximum staple amount needs to be changed. SOLUTION: To program the amount of stapled copies, perform the following: 1. Enter Service mode. 2. Select Finisher Adj. 3. Select Output Quantity Limit. 4. Select the staple mode and corresponding paper weight. 5. Input a new staple amount. SPECIAL NOTE : Solution contribution by Mark D'Attilio and Jim Behrends, Production Print/SSD
Solution ID
TAUS0901661EN*
Solution Usage
Description PF-601, J-1608 after installing the modified plate forcurled which ismentioned in attached Bulletin Number 6546. This is mostlycaused by feeding12x18 heavy stock. Solution CAUSE: Feed timing is incorrect for Tray 5. SOLUTION: Perform attached Registration Loop adj (Printer Adjustment) for Tray 5. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
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SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0901768EN*
Solution Usage
Description FS-607,message to empty booklet tray. Solution PROBABLE CAUSES: 1. Actuator for PS25 the Folding Exit Sensor is not moving properly. Clean or repair the PS25 actuator (p/n 129X 4850 0) and spring assembly. 2.FNSCB has failed. Replace the FNSCB (p/n A04D H010 02). IMPORTANT : The following information isa temporary countermeasure to allow operation ofthe FS-607 while awaiting a replacement FNSCB. Operation of unit must be monitored at all times when these settings are applied as jamming/damage may occur. In some cases the messagecan be cleared by resetting communication with the FNSCBby setting DIPSW 18-5 to 1 (Faulty part isolation of the fold-and-staple function of the SD), recycle power, set DIPSW 18-5to 0 . If the message clears, set DiPSW 15-3and 15-4 to 1 . This allows the machine to continue printing even if an alarm stop signal is received (tray full, tray lower limit, waste full, etc.) from the FD/FS/LS/SD. DIPSW 15-3 and 15-4 will need to be set back to 0 after the FNSCB is replaced. SPECIAL NOTE : Solution contribution by Gregg Gallant and Chuck Tripp, Production Print/SSD
Solution ID
TAUS0902360EN*
Solution Usage
Description Creasing output pages. Solution CAUSE: Fixing paper exit roller tracks to one sideonthe shaft. SOLUTION: Replace fixing paper exit roller (p/n A03U 7209 00). Note : See attached photo of the roller position. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS1000376EN*
Solution Usage
Description Tray 4 and/or Tray 5 drop even if the down stoppers are set to not drop when the tray is withdrawn.
Solution CAUSE:The PF-601 or PF-602 Control Gear /2 (18/28T) has failed and is slippingwhich allows the tray to drop. SOLUTION:ReplaceControl Gear /2 (p/n A03X 6996 00). SPECIAL NOTE :Solution provided by Shane Bullis -Impact Networking, LLC, Madison, WI
Solution ID
TAUS1000482EN*
Solution Usage
Description LS-501, J74-03 (J-7403) when duplex pages are output to the sub tray. Solution CAUSE:Conveyance Motor (M2) is failing which changes the conveyance timing due to varying paper speed. SOLUTION:Replace M2 (p/n 15AV 8002 0). SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
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TAUS1000756EN*

Solution Usage 1
Solution ID
Description FS-607, intermittent J-7224, excessive paper curl and last page is not aligned when making booklets. Solution CAUSE: Possible incorrect setting of paper weight and or setting of finisher paper curl. SOLUTION: Try adjusting the finisher paper curl. To do this, perform the following: 1. On the Machine tab of the display, select the adjustment button. 2. Select #4 Finisher Adjustments. 3. Select #8 Curl Adjustments. Within this adjustment there are a number of adjustments depending on the functionality selected within the jobs. Large, Middle, Small. For 1 to 1, duplex and folding This adjustment adjusts the speed difference from the machine speed to the finisher drive roller speed which, in turn, will affect curl. Also affecting the curlis the quality and type of paper, fuser temperature and the GSM paper weight of the tray settings. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS1001918EN*
Solution Usage
Description FS-607, C-1111 or C-1112 error code when folding and stapling. Stapling function without folding is OK.
Solution CAUSE: Wiring harnessto RB (FNS Driving Board Assembly) and FNSCB (FNS Control Board Assembly) is shorted. SOLUTION:There are two (2) harnesses that may be shorted. Inspect/replace FNS wiring/G (p/n A04D N201 00) which provides the interface connection from CN24 on the RB and CN13 on the FNSCB. Inspect/replaceFNS wiring/A (p/n A04D N111 00) which provides the interface connection from CN22 and CN23 on the RB to CN12 and CN11 on the FNSCB. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS1002027EN*
Solution Usage
Description PF-601, J-1610 and/or J-1710 jam codes.
Solution CAUSE: Horizontal conveyance clutch/1 (MC10), Horizontal conveyance clutch/2 (MC11)or Pre-registration clutch (MC12)has failed or is failing. SOLUTION: Remove any jammed paper. Check clutch operation. Service Mode ? Press [05 State Confirmation] ? [01 I/O Check Mode] ? Enter an output check code (29) ? Press [Access] key to switch to the multi mode ? Enter the multi code (15 for MC10, 16 for MC11or11 for MC12) ? Press the Start key toactivate load operation ? Press the Stop key to deactivate load operation Replacethe failedclutch (p/n 56AA 8201 2). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0653710EN*
Solution Usage
Description SD-501/SD-506, unable to select 50 sheets saddle-stitched when running 20lb bond through the machine. Solution CAUSE: The paper weight definitions for the main bodymay not correspond to the paper weight definitions for the SD. When identifying 20lb (72~91g/m2) on
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the main body, the SD specifications may categorizeit as 82~91g/m2 and only allow 30 sheets stapled/folded. SOLUTION: If necessary, set the main body paper weight to 62~71g/m2 category to allow saddle-stitching to take place. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0703611EN*
Solution Usage
Description FS-520/FS-607, J-7229. Solution CAUSE: The main tray paper exit sensor PS6 (p/n 08AA 8551 2) does not turn OFF within a specified period of time after it turns ON (while in the non-stapling mode). The sub tray paper exit sensor PS1 (p/n 08AA 8551 2) does not turn OFF within a specified period of time after it turns ON (while in the stapling mode). SOLUTION: Remove anyjammed paper in the finisher/main body. Manually check the operation of the sensors in the I/O State Confirmation mode. Look forbinding or nicked actuators (p/n 20AK 4809 0for PS1 and p/n 13QE 4828 0 for PS6) and replaceif necessary. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0800675EN*
Solution Usage
Description SD-501, paper skewing/jamming.
Solution CAUSE: Guide Sheet/A is damaged. SOLUTION: To prevent damageof Guide Sheet/A, Cushion/1(quantity of 3) and Cushion/2(quantity of 4) are available. In accordance with this, the part number of thePaper Adjusting Unit has been changed. See attached Parts Modification document for details. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0802498EN*
Solution Usage
Description FS-607, J-7301 error code. Solution CAUSE: Either PS5 (p/n 08AA 8551 2) or its actuator (p/n 13QE 4807 0) have failed in the stacker unit. SOLUTION: Replace PS5 and its actuator as a set. Note : The operation of the stacker entrance sensor PS5 can be checked in I/O Check Mode using code 72-17. SPECIAL NOTE : Solution contribution by Gary Scimeca and Ian Lynch, Production Print/SSD
Solution ID
TAUS0802851EN*
Solution Usage
Description Error code J72-30 (J-7230).
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Solution CAUSE: After the paper exit driving shaft has been replaced the jam occurs. Light shielding tape was not applied to some replacement parts. This occurs only with replacement parts; production machines are not affected. SOLUTION: Apply black vinyl tape to the shaft as instructed inBulletin Number 6598. It is preferable to use tape with a matte (non-glossy) finish. Obtain the tape locally. PARTS INFORMATION The following spare parts may not have tape applied. If they do not, apply it as instructed in attached Bulletin Number 6598 when installing the part into the machine. Note : To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0808144EN*
Solution Usage
Description J-17xx codes when feeding from bypass; any paper size or weight. Solution CAUSE: Dirty or failed bypass feed clutch (MC8). SOLUTION: Clean and/or replace bypass feed clutch (p/n 56AA 8201 2). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0808319EN*
Solution Usage
Description Paper curls or a corner is folded only at thelead edge on reverse exiting. Solution CAUSE: The reverse exit photosensor (PS19) connector at reverse exit section is disconnected. SOLUTION: Check that the reverse exit photosensor (PS19) connector is properly connected. Regardless of the connection status of the connector, change the routing of the connector wiring as shown in the attached file. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : Even if the sensor connector is disconnected, no paper jam occurs, since the machine is operated with timer. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
TAUS0808613EN*
Solution Usage
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FS-520/FS-607, J-7218 when creating a booklet.
Solution CAUSE:Worn or damagedconveyance roller (Entrance Roll /4). SOLUTION: Replace conveyance section entrance roller (p/n A04D 7007 01)if necessary. SPECIAL NOTE : Solution contribution by Freddie Burnham and Ed Bellone, Production Print/SSD
Solution ID
TAUS0900145EN*
Solution Usage
Description FS-607, hole-punched sheets are out of alignment in the lead-to-trail direction.
Solution CAUSE: Paper Edge Detect Sensor adjustment needs to be performed. SOLUTION: Perform Paper Edge Detect Sensor adjustment. 1. Enter Service Mode. 2. Select Finisher Adjustment. 3. Select Punch Adjustment. 4. Select Paper Edge Detect Sensor Adjustment. 5. Press Start. 6. Exit Service Mode. SPECIAL NOTE : Solution contribution by Ed Bellone and Ian Lynch, Production Print/SSD
Solution ID
TAUS0901189EN*
Solution Usage
Description FS-607, copies are buckling upon exit. Solution CAUSE: Possible bad/worn conveyance roller. SOLUTION:Check the operation of the conveyance rollers in the State Confirmation I/O Mode. Replace the rollers as needed. CONVEYANCE ROLLER 2 (p/n 14JS 4512 0) CONVEYANCE ROLLER 3 (p/n 13QE 4513 2) CONVEYANCE ROLLER 4, (p/n 13QE 4531 0)
Solution ID
TAUS1001399EN*
Solution Usage
Description FS-607. J-7101 or J-7217.
Solution CAUSE: Finisher or finisher firmware not being recognized. Possible faulty Punch Kit Driver Board (PDB). SOLUTION:Disconnect the punch unit, PK-512, to see if the finisher or finisher firmware is now recognized. If so, replace the PDB (p/n A04F H010 01). SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
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Solution ID
TAUS1001655EN*
Solution Usage
Description J-1701 or J-3102 while feeding out of any tray. Solution CAUSE: Paper accordions and crashes into the registration roller. Possible bad connection, damaged or backed out pins of connector. SOLUTION: Check the operation of Registration sensor (PS22) and Registration motor (M30) in the I/O State Confirmation for proper operation. Check the intermediate connector CN693 (double male connector) of the ADU driver board for loose, backed out or damaged pins. Replace this wiring harness (p/n A03U N149 01, Fixing Drive Wiring/1) as needed. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS1002189EN*
Solution Usage
Description SD-501, SC77-61 (C-1242), SC77-65 (C-1246) or SC77-72 (C-1253).
Solution CAUSE: The Slope Unit has become damaged. SOLUTION:Repair or replace the Slope Unit (P/N 15AN -500 1). SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS1002463EN*
Solution Usage
Description FS-607, severe skew on non-stapled sheets exiting the finisher. Solution CAUSE: The Stopper Part (foam pad)located on the underside of the finisher Paper Exit Guide Plate is interfering with movement of the exit guide plate. SOLUTION:Remove the foam stopper parts (2) from the underside of the exit guide plate.For reference, see attached pages from theFS-607 Parts Guide Manual,Keys 29 and 33. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD
Solution ID
TAUS0700981EN*
Solution Usage
Description FD-501, J-7507 when using Z-fold and punch with mixed sizes. Solution CAUSE: Firmware bug. SOLUTION: Upgrade firmware to minimum version 20 (Phase 2). The latest version firmware and system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS0700982EN*
Solution Usage
Description SD-501, J-7585 when using center staple and trim with a small number of pages. Solution CAUSE: Firmware bug.
August 2011
202
bizhub PRO C6500
SOLUTION: Upgrade firmware to minimum version 20 (Phase 2). The latest version firmware and system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS0703187EN*
Solution Usage
Description FS-607, stops at 500 sheets of 11x17when using the main tray. The specification for the tray limit is 1500 sheets for 11x17. Solution CAUSE:Heavier stock paper is used. SOLUTION: The 1500-sheet capacity is only for 11x17 (or larger)80gsm paper. If any other paper above 210gsm is mixed into the job, the tray capacity will lower to 500 sheets. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD TAUS0703193EN*
Solution ID
Solution Usage
Description FS-503/FS-520/FS-521/FS-607, J-7101. Solution CAUSE: Front door open jam. Door switch (MS1) was turned OFF when printing. The front door and, if installed,the PI-502upper door were opened whileprinting. SOLUTION: Remove any jammed paper in the finisher or main body. Check and close all doors of the finisher, PI and main body. Check the operation ofMS1 (p/n 12QR 8601 1)in the I/O State Confirmation (47) mode and replaceif necessary. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0703195EN*
Solution Usage
Description SD-501, J-7576 error code when folding.
Solution CAUSE: Folding Roller/1 is damaged (rubber is pulled away from the metal roller). SOLUTION: Replace the Folding Roller/1 (p/n 15AN 4851 0). SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0703408EN*
Solution Usage
Description FS-607, C-1111.
Solution CAUSE: Clincher malfunction. Failed FNS Driving Board Assembly (RB). SOLUTION: Replace theRB (p/n A04D H020 12).
August 2011
203
bizhub PRO C6500


Solution Usage
Description FS-503, J-7308. Solution CAUSE: J-7308 indicates paper is in the stacker area of the FS-503. The stacker empty sensor PS20 (p/n 08AA 8551 2) turns ON while in an exit jam. SOLUTION: Remove jammed paper in the finisher/main body, if any. Check sensor PS20 in the I/O state confirmation mode, code 72-23, for proper operation. Also check actuator (p/n 13QE 4828 0) and actuator tension spring (p/n 13QE 4808 0) for defects and replace parts as necessary. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and Freddie Burnham, Production Print/SSD
Solution ID
TAUS0703561EN*
Solution Usage
Solution CAUSE: The folding paper exit sensor (PS25)does not turn ON within a specified period of time after the folding knife motor (M19) turns ON. SOLUTION: Check the sensor (72-44) and motor (72-43) in the I/O State confirmation mode for proper operation. Clean, adjust, and replace as necessary (p/n 08AA 8551 2 - PS25 and p/n 120H 8001 2 - M19). Please see attached pages from the Parts Manual as a reference. To viewa PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0703562EN*
Solution Usage
Description FS-607, J-7226. May have a "Remove paper from bottom delivery of finisher" message when tri-folding.
Solution PROBABLE CAUSES: 1. The folding paper exit sensor PS25does not turn OFF within a specified period of time after it turns ON. Check the sensor in the I/O State confirmation mode for proper operation (72-44). Clean, adjust, and replace as necessary (p/n 08AA 8551 2). Please see attachedpage from the Parts Manual as a reference. 2. The folding full sensorPS29 and LED is dirty or faulty. Check PS29 both sensor and LED in the I/O State Confirmation mode for proper operation (72-46). Clean or replace as necessary. (sensor p/n 12AR 8551 2 and LED p/n 13QJ 8551 0). Please see attached PS29 page from the Parts Manual as a reference. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Freddie Burnham and Mike McCarthy, Production Print/SSD
Solution ID
TAUS0800334EN*
Solution Usage
August 2011
204
bizhub PRO C6500
Solution CAUSE: The folding paper exit sensor (PS25) on the FS-607 turns ON while in idle. SOLUTION: Remove any jammed paper in the finisher and/or main body,and check the operation ofPS25 (p/n 08AA 8551 2) and actuator (p/n 129X 4850 0) in the state confirmation I/O mode (72-44). Replacefailed parts as necessary. Please see attached page from the Parts Manual as a reference. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
TAUS0800346EN*
Solution Usage
Solution CAUSE: Connector 57-1on the ADU drive board (CN57P1) is connected with a malformed pin. SOLUTION: Correct the CN57P1 malformed pin on the ADU drive board, then reconnect. SPECIAL NOTE : Solution contribution by KMBT (Japan). TAUS0800659EN*
Solution ID
Solution Usage
Description PF-601, caution when applying countermeasure for false feed jam when feeding coated paper. Solution Please exercise caution when installing themodified rollers as the countermeasure againstfalse feed jams when feeding coated paper. When installing themodified rollersin place oftheoriginal rollers installed PF-601, it is necessary to also replace the pickup assembly (p/n A03XR7100) and the paper separator assembly (p/n A03XR70900). The shaft diameter of the feed roller, etc. was changed and cannot be used in common. For the details, please refer to attached Parts Modification Notice. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : Serial number cut-in of themachines with modified rollers A03XWW0000572 and A03X0Y0000945. SPECIAL NOTE : Solution contribution by KMBT (Japan). TAUS0801446EN*
Solution ID
Solution Usage
Description J-7402 codes. Jammingat LS-501 entrance. Solution CAUSE: Poor connection to PS4 sensor or failed PS4 sensor. SOLUTION: Reseat connection to PS4 or replace PS4 (p/n 15AV R711 00) as necessary. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0802391EN*
Solution Usage
Description J13-17 after a job is output onto LS-501 sub tray or conveyed to a finishing option connected after the LS-501. Solution
August 2011
205
bizhub PRO C6500
CAUSE: While outputting a job onto LS sub tray or other finishing option connected after LS, when the gate ( C in the photo below) lifts up, the gate partly touches the sensor, PS4 ( A in the photo below) causing the sensor to falselydetect.The gate should stop at the gate stopper( B in the photo below). However,the gate stopper recedes for some reason.
SOLUTION: If there is a gap between the gate and the gate stopper (check by inserting a sheet of paper at B ), slightly push the gate stopper with a finger and make the gate touch the gate stopper to avoid the gate touching the sensor. CAUTION :Do not push the gate stopper too firmly. The edge of the gate may interfere with paper path if it is toomalformed (paper jam may occur). If the gate is tooseparated from the gate stopper, the gate stopper part may have already become damaged. Replace the guide (p/n 15AV45021). SPECIAL NOTE : Solution contribution by KMBT (Japan).
Solution ID
TAUS0807916EN*
Solution Usage
Description FS-607, skewed half folds. Solution CAUSE: Incorrect adjustment. SOLUTION: Perform the attached Folding stopper tilt adjustment. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0807990EN*
Solution Usage
Description PF-601, J-1609. There is no paper feed. Solution CAUSE:Paper stops between PS19 and PS20.The PRCB has failed. SOLUTION: PS19 (conveyance sensor/2) and PS20test OK Replace PRCB (p/n A03U R759 00). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0808074EN*
Solution Usage
Description Cannot hole punch from some trays. Hole Punch is an available option, but sheets output without being punched. Solution CAUSE: Tray paper setting is set at punched paper. SOLUTION: De-select Punched as the paper type. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0808314EN*
Solution Usage
Description Paper skew when feeding small size paper (5.5x8.5 or B5) from Tray 3. Paper skew does not occur with paper larger than 5.5x8.5. Solution CAUSE: In Tray 3 the distance between the paper feed roller and the intermediate conveyance roller is longer than that of Tray 1or Tray 2. Therefore, paper skew occurs between these two rollers. SOLUTION: Use Tray 1, Tray 2, PF-601 or LU-202 to feed small-size paper. These paper trays have a shorter distance between the paper feed roller and the intermediate conveyance roller. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0808321EN*
206
bizhub PRO C6500
Description LU-202, unable to feed paper from Tray 4. It is recognized but it errors when trying to manually or automatically select the tray, paper weight or size. Solution CAUSE: Tray 4 needs to be added to the APS paper selection list. SOLUTION: To add Tray 4 to the APS paper selection list: 1.Press the [Utility/Counter] button. 2. Select [User Setting]. 3. Select [System Setting]. 4. Select [Feed Tray Setting]. 5. Select [Feed Tray Auto Setting]. 6. Select [Tray 4]. 7. Set Tray 4 priority using the Up/Down arrow. 8. Select [OK]. 9. Exit the User Setting mode. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0808490EN*
Solution Usage
Description FS-607, when printing single sided, stapling is occassionally canceled.
Solution CAUSE: Anomaly in previous mainbody firmware version. SOLUTION:Upgrade mainbody firmware to version G00-41 and finisher to version G00-33. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Note : Please refer to attached documentation prior to firmware installation. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS0808525EN*
Solution Usage
Description SD-501, in some cases, a pressure line may appear about 25mm from the trimmed edge of a booklet. This is most noticeable with the following conditions: Glossy (coated) stock used for covers Heavy toner application on pages that contact the trimmer board Booklets over 50 pages thick Trimmer board nearing its end of life Solution CAUSE: A protrusion or ridge at the edge of the trimmer board may have developed during the molding process in manufacturing. The ridge occurs where the flat surface of the trimmer board meets the beveled edge on the booklet entrance side, causing a line to be pressed into the finished booklet. SOLUTION: Remove the trimmer board from the SD-501.Use a sharp knife or blade to remove the ridge. WARNING : To avoid personal injury, keep your hands away from the blade. Angle the blade away from the direction of travel to avoid cutting into the trimmer board. Draw the blade along the length of the ridge in a single continuous motion from one end of the board to the other. Repeat two or three times until the ridge line area is slightly rounded. Do not remove too much, or marks from dents may result. Note : Please refer to attached Bulletin Number 6409 for more information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0808562EN*
Solution Usage
Description FS-520/FS-607, "Tray Full" message before reaching the upper limit when custom size paper is used.
August 2011
207
bizhub PRO C6500
Solution CAUSE: Anomaly in previous mainbody firmware version. SOLUTION:Upgrade mainbody firmware to version G00-41 and finisher to version G00-31 (FS-520) and version G00-33 (FS-607). The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Note : Please refer to attached documentation prior to firmware installation. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS0808611EN*
Solution Usage
Description SD-501/SD-506, "Dust Box In Trimmer Is Not Set" message.
Solution CAUSE: Trimming scrap collection box is not closed. SOLUTION: Close the bottom drawer on the SD unit. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0808636EN*
Solution Usage
Description PF-601/PF-602, J-1606.
Solution CAUSE: The the conveyance clutches4 and 5, and the pre-registration clutch are not functioning; no power. ICP7 on the PFU driver board is OPEN.Determine the source of the problem;look for a shorted wire. SOLUTION: Replace the PFU driver board (p/n A03X H010 17) if necessary. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0808637EN*
Solution Usage
Description PF-601/PF-602, J-1603 and J16-04. Solution CAUSE: Conveyance cluches 1, 2 and 3 are not working; no power. Check ICP6on the PFU driver board which supplies 24V DC to the clutches.Checkwiring and the clutches for a short. SOLUTION: Replace the PFU driver board (p/n A03XH010) if necessary. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0808652EN*
Solution Usage
Description J-7568 after the second sheet of a saddle stitch booklet has entered the accumulator. Paper is stopped and does not go into the right angle conveyance section. Solution
August 2011
208
bizhub PRO C6500
CAUSE: The right angle conveyance motor (M6) has failed. SOLUTION: Check the operation of M6 using I/O mode 71-6.ReplaceM6 (p/n 56AA 8011 2)if it does not turn. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0900280EN*
Solution Usage
Description FS-607, jamming in stacker when stapling or making booklets. Solution CAUSE: The Staple Pitch adjustment was not performed. SOLUTION:Perform the Staple Pitch adjustment. Please refer to the attached procedures. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID Description SC22-21 error.
TAUS0900292EN*
Solution Usage
Solution CAUSE: The first transfer pressing/releasing function is not working. The 24V DC required to operate the motor, M19,may not be available. SOLUTION: Check ICP4 on the AC Drive Board assembly to see if it is OPEN. If required, replace the AC Drive Board (p/n A03U H520 01). SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0900544EN*
Solution Usage
Description LS-501/LS-502, J73-17 (J-7350)or J73-18 (J-7351) jam codes.
Solution PROBABLE CAUSES: 1.The sponge, which is attached on the gate stopper section that controls the LS entrance switching gate, has sagged downward due to age deterioration. Sometimes, the gate stopper moves for no apparent reason. Then the gate interferes with the sensor (PS4) during operation. As the result, the sensor "chatters" causing J73-17 (J-7350) to occur. A: Gate stopper B: PS4 As a temporary measure, pull out the gate solenoid. If the gate interferes with the sensor, slightly push the gate stopper with a finger toward the gate until the gate does not interfere with the sensor when the solenoid is pulled. CAUTION : Do not push the gate stopper too much. Ensure that the gate stopper does not protrude into the gate. Note : The gate stopper interference rubber will be changed as follows. Rubber material: CR rubber hardness 60 degrees Size: Rubber plate thickness 2.0mm, 10mm x 8mm (the horizontal dimension of the rubber will be changed from 5mm to 8mm). 2. The PS4 (entrance sensor) mounting bracket may have loosened from vibration. This causes a timing error betweenPS4 and PS10 (sub tray exit sensor) causing J73-18 (J-7351) to occur. Use either Locktite or clear nail polish to seal the mounting screw once it has been secured. Note : J73-17/J73-18 codes pertain to bizhub PRO 1050/1050P/1050e/1050eP and J-7350/J-7351 codes pertain to bizhub PRO C6500/C6500P/C6501/C6501P . SPECIAL NOTE : Solution contribution by KMBT (Japan) and Greg Lantowski, Production Print/SSD
August 2011
209
bizhub PRO C6500


Solution Usage
Description PF-601, misalignment of paper in the tray.
Solution CAUSE: One-handed operation of the side guide and abnormality of the centering detection control. SOLUTION: Parts for the paper feed tray and side guide have been modified to prevent paper misalignment. Please refer to attached Bulletin Number 6769 for the details. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : The parts described in the bulletin are not interchangeable among the current and modified types. When replacing any of the current type parts with a modified part, be sure to replace all the parts together as a set.
Solution ID
TAUS0902252EN*
Solution Usage
Description FS-607, J-7220, stapled sets not being exited. Solution CAUSE:The paper exit arm in the stacker is out of adjustment not allowing the sets to be exited. SOLUTION:Reference the attached adjustment procedure for detailed instructions. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD
Solution ID
TAUS0902315EN*
Solution Usage
Description PF-601, machine output speed only when feeding from Tray 4 is half the normal output speed. Solution CAUSE: Process adjustments programmed for Tray 4 are resulting in the machine speed being reduced by 50%. SOLUTION: To return the Tray 4 output speed to normal, perform the following: 1. Touch [MACHINE] on the upper right side of the touchscreen. 2. Touch [Paper Setting] on the touchscreen. 3. Touch [Tray 4] on the touchscreen. 4. Touch [Change] on the touchscreen. 5. Touch [Process Adjust] on the touchscreen. 6. Touch [Reset] on the touchscreen. 7. Touch [Yes] on the touchscreen. 8. Touch [OK] on the touchscreen. 9. Touch [OK] on the touchscreen. 10. Touch [Close] on the touchscreen. 11. Touch [COPY] on the upper left side of the touchscreen to return to the normal screen. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
Solution ID
TAUS0902773EN*
Solution Usage
Description LS-501/LS-502, tray will not rise when MFP powered ON and SC76-34 (B/W MFP)or C-1214 (Color MFP) is indicated.
Solution PROBABLE CAUSES: 1. Failed or out-of-position PS5 Grip Conveyance Home sensor. TestPS5 in I/O 74-24 (home position = HIGH). Replace PS5 (p/n 13GA 8551 1) if necessary.
August 2011
210
bizhub PRO C6500
2. Failed Gripper Conveyance motor M4. Test M4 in I/O 74-07/08 (grip conveyance motor). Replace M4 (p/n 15AV 8002 0) if necessary. 3. LS-502 has been isolated due to excessive jamming. DIPSW 33-7=0 enables LS-502 (2nd). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0903127EN*
Solution Usage
Description Paper skewing in the folding portion of the FD-501. Solution CAUSE: The roller release solenoids in the right angle conveyance section are binding or are improperly adjusted causing the paper to skew prior to being folded. SOLUTION: Disassemble and clean with alcohol the 2 roller release solenoids in the right angle conveyance section. After reassembly, perform the adjustment as outlined in the attached FD-501 section of the Field Service Manual. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD
Solution ID
TAUS1002190EN*
Solution Usage
Description FS-607, folding leading edge corner (dog earring) on single-sided face down output jobs with 8.5x11 paper. Solution CAUSE: Failedpaper exitDecurler Sensor (PS62). SOLUTION: Replace the Decurler Sensor(p/n 13QA 8551 1). To confirm if the sensor has failed, PS62 can be checked in I/O Check Mode using code 20, multi code 13. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS1002326EN*
Solution Usage
Description LS-501, breakage of the Holder Belt spring.
Solution CAUSE: When the Holder Belt spring is broken, stacked paper is misaligned or jams. Excessive load is placed on the springand it breaks. SOLUTION: Replace any damaged part(s). PART NUMBER PART 15AV 5050 1 Holder 15AV 5088 1 Spring 15AV 7653 0 Belt 216L LS-501 firmware versionG00-31 (attached) causes the standby position of the holderto change. This change eliminates additional loadon the spring. Note : Please refer to attached Program Release Information prior to firmware installation. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by KMBT (Japan)
Solution ID
TAUS1100005EN*
Solution Usage
Description C-1146 code after updating firmware. Code is not listed in the Service Manual.
August 2011
211
bizhub PRO C6500
Solution CAUSE: FS-521 firmware was written to the FS-503. SOLUTION: The Finisher Control Board (p/n 15AA -931 2F) must be replaced. Notes : 1. The code is for an FS-521 and is listed in the bizhub PRO C6501 Service Manual. 2. This issue can occur when updating to version 60 firmware, as it contains firmware for both the bizhub PRO C6500 and bizhub PRO C6501 series machines and includes firmware for the FS-503 (version 26) and the FS-521(version 30). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS1103568EN*
Solution Usage
Description PF-601, J-1608 jam code when feeding from Tray 4.
Solution CAUSE: Tray 4 lock bearings are dirty or have failed. SOLUTION: Open the PF front door, PF vertical conveyance door, horizontal conveyance door/Rt, horizontal conveyance door/Lt and remove any jammed paper.Clean or replace the tray lock bearing (p/n 56UA 7502 0). Note : For reference as to part location,please see attached PF-601 Parts Manual page. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD
August 2011
212
bizhub PRO C6500

Software/Driver related
Solution Usage 24
Description The entire print job is stapled instead of each set when printing multiple stapled sets from Microsoft Word. Solution CAUSE:The Collate option in the Microsoft Word dialog box is selected. SOLUTION:When printing and stapling multiple sets, the Collate option in the Microsoft Word dialog box must be deselected. Please refer to attached example. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution byMark D'Attilio and Ed Bellone, Production Print/SSD
Solution ID
TAUS0701255EN*
Solution Usage
18
Description Troubleshooting vCare/CS Remote Care E-mail communication failure.
Solution In the attached vCare/CS Remote Care E-mail Communication Troubleshooting Guide are troubleshooting methods and procedures to resolve vCare E-mail Communication issues. Topics addressed are: Essential vCare Technician troubleshooting tools E-mail Communication Requirements Additional Requirements Troubleshooting when an E-mail communication test fails E-mail Server Considerations Determining the type of Authentication required on a Mail Server, through telnet Ethereal network capture to diagnose email connectivity issues Performing a Communication Test, Printing the Communication Log and verifying that the MFP is communicating with the vCare system Verifying through the vCare web application that MFP setup is complete Example Mail Server logs which record a CSRC Communication Test and reception of a setup E-mail Advanced E-mail Communication Troubleshooting Note : To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0701860EN*
Solution Usage
14
Description HTTP 400 - Bad Request error. Unable to view the printer web browser (PageScope Web Connection).
Solution CAUSE: The reason for the error: 1. A bad request.The browser sent a request that the server could not understand. 2. An attempt to communicatewith plain HTTP to an SSL-enabled server port. Instead, use the HTTPS scheme to access the URL. 3.The request could not be understood by the server due to malformed syntax. The client SHOULD NOT repeat the request without modifications. Note : The first digit of the status code specifies one of five classes of response. 1xx Informational
August 2011
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bizhub PRO C6500

2xx Success 3xx Redirection 4xx Client Error 5xx Server Error
SOLUTION: The error can be eliminated by: 1. Checking for any enabled Pop-up blockers and reconfiguring them. 2. Checking for Internet security software that may be blocking Web access and disabling the service. Example: Norton Internet Security. 3. Installing Microsoft .NET Framework 1.1 Service Pack 1. Microsoft has confirmed that this is a problem inMicrosoft products that are listed in the "Applies to" section. This problem was first corrected in.NET Framework 1.1 Service Pack 1. Please refer to Microsoft Article ID: 826437 - FIX: "HTTP 400 Bad request" error message in the .NET Framework 1.1 . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0657485EN*
Solution Usage
11
Description Print jobs using Quark Xpress 7.01 or higher will not print to any Fiery controller.
Solution CAUSE: There is a compatibility issue with Quark Xpress 7.01 and 7.02 when printing through any Fiery-based Macintosh OS 10.4x print driver. The issue is related to the CUPS filter used by the Fiery driver and how CUPS is accessed from Quark Xpress 7.01x. SOLUTION:There are EFIdrivers to correct this issuefor the IC-402 and the IC-406 and EFI will be updating drivers on a regular basis.If a driver has not been updated or will not get this upgrade, EFI has released an updated CUPS filter that replaces the one used by their driver. This is a universal installer (attached)that will cover all of the Fiery drivers that are installed. Install this filter after the Fiery driver has been installed to overwrite the older version. This filter will also work with Intel Macintosh machines. Notes : 1.The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 2. Please be sure to refer to the attached Release Notes for the IC-402 and IC-406. To viewthe PDFs, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html 3.Ifa customer has a controller other than the IC-402 or the IC-406, then please establish a new problem ticket and reference this solution ID number (TAUS0657485EN0*).This will allowcommunication ofthe field impactconcerningprovision of the drivers/installer. SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD TAUS0703546EN* 8
Solution ID
Solution Usage
Description Printing from any driver using an Adobe CS3 Suite application is very slow. The print job maycomplete quickly, but the application indicates that it is still printing for a long period after the actual completion. The application is unavailable to perform any other tasks during this period. Solution CAUSE: A compatibility issue between a native Intel application, like Adobe CS3 Suite applications and the Intel versionMacintosh OS 10.4x. SOLUTION: The best workaround for this issue is to hide the Macintosh DOCK. The problem appears to be related to how the application interacts with the DOCK while it is visible. Auto-hiding theDOCK through preferences will correct this printing deficiency. Adobe and Apple have not officially acknowledged this problem, even though it affects printing using any print driver. SPECIAL NOTE : Solution contribution by Bill Ehmke and Ed Bellone, ESS/SSD
Solution ID
TAUS0800366EN*
Solution Usage
Description When printing from Microsoft Publisher andperforming a mail merge, thecopiesare all stapled together. Solution CAUSE: This is a known anomaly with Microsoft applications. SOLUTION: Please read the attached Microsoft articleregarding a resolution for the problem with Microsoft Publisher 2000 and 2003. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
August 2011
214
bizhub PRO C6500

SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS1000364EN*
Solution Usage
Description Thedocument size selection is grayed out when using an IC-305 controller.
Solution CAUSE: Software bug. SOLUTION: Install system code version 3.0a.The system code is not available for download and can only be acquired by ordering part number 45097070. Please see the attached Release Notes.To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Freddie Burnham, Production Print/SSD
Solution ID
TAUS0900989EN*
Solution Usage
Description How to obtain spool files from an AS/400 for analysis by the lab. Solution Because of the complexityand types of issues betweenMFPs and the AS/400, the Lab may occasionally require that a spool file be provided so that the exact issue can be re-created by the lab. There aretwo methods to follow, depending upon the OS version on the AS/400. Follow these steps to obtain the spool file. 1. Obtain the version of the OS/400 that is installed the AS/400 by issuing the following command: GO LICPGM (The user will need appropriate rights in order to do this.) 2. When the Work with Licensed Programs menu is displayed, type option 10 to display installed licensed programs. 3. After the list is displayed (it may take awhile), press F11 to display the release version. This will appearunder the Installed Release column. 4. Use theattached instructions to obtain the spool file. If the OS version is V5R4M0 or higher, then use instructions called Backing up Spool files System i V5R4Mx.pdf If the OS version is lower then V5R4M0, then use instructions called: Instructions to copy spool files off AS400 V5 using FTP-final.pdf 5. After thefiles are obtained,attach them to the SSD ticket. SPECIAL NOTE: Solution contribution by Paul Santangelo, ESS/BSE
Solution ID
TAUS0701267EN*
Solution Usage
Description When installing the ISWTRNS utility on a Microsoft Windows Vista PC, the USB selection is greyed out.
Solution PROBABLE CAUSES: 1. Earlier ISWTrns version is being used. The USB feature is available in ISWTrns utility version 3.73E and newer. 2. Incorrect setup procedure. Correct procedure: a. With the utility closed, plug in USB connector into PC and MFP in the power ON idle state. b. When prompted to install the correct Konica Minolta USB driver, select YES, install. c. Once installed correctly, right-click the ISWTRNS icon on the desktop. d. Select Properties/Compatibility tab.
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e. Under Compatibility mode, check "Run this program in compatiblity mode for Windows XP (SP2)". f. Then check "Run this program as an administrator". Press Apply. g. Select "Show settings for all users". h. Select Continue. i. Under Compatibility mode, check "Run this program in compatiblity mode for Windows XP (SP2)". j. Then check "Run this program as an administrator". Press Apply. k. Open the ISWTRNS utility and select Allow. l. In the utility select the Setting button and set communication. The USB selection should now be available for use. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD and Felix Burgen, ESS
Solution ID
TAUS0657612EN*
Solution Usage
Description Cannot perform USB memory ISW. Solution CAUSE:The service Port Device has not been enabled. SOLUTION:To enable the service Port Device, perform the following: 1.Press the Utility/Counter key. 2.Touch 02[User Setting]. 3.Touch 01 [System Setting]. 4.Touch 12 [Service Port Device]. 5.Touch ON to enable the Service Port Device. Notes : a.Power cycling of MFP may be required to retain setting. b.Please refer to attached documentation for additional information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez and David Aekus, Production Print/SSD
Solution ID
TAUS0700839EN*
Solution Usage
Description Unable to staple and fold when printing.The commands selected in the printer driver are ignored.
Solution CAUSE: The media type has not been selected in the driver. SOLUTION: On the Media tab in the driver, select thepaper type and paper weight when selecting fold or staple. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0703094EN*
Solution Usage
Description Unable to select Booklet feature when using FreeForm.
Solution CAUSE: FreeForm does not support the booklet feature. SOLUTION: Unfortunately, there is no solution that will allow the functionality of creating a booklet from a document when using FreeForm. It is recommendend to first have document imposed as needed and then utilize FreeForm. The IC-303/IC-305 does have an Impose module option available that can be used to impose the file prior to utlizing FreeForm. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD andChuck Tripp, Production Print/SSD
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TAUS0802062EN*
Solution Usage 3
Solution ID
Description Please load 8.5x11 paper message on the operation panel when using auto paper select options yet8.5x11 normal stock is loaded. Solution CAUSE: Possible incorrect PostScript settings of the Fiery IC-408 controller. SOLUTION: Print out a Fiery configuration page and make sure that the PostScript setupisas follows: Paper Type: Plain Paper Color: White Paper Weight: 81-105 Note : All paper settings MUST match from the Fiery, the driver and in the machine in order to print automatically or the job will have to be forced to print from the machineby pressing Detail Check and selecting a paper weight. SPECIAL NOTE : Solution contribution by Freddie Burnham and Chuck Tripp, Production Print/SSD
Solution ID
TAUS1000885EN*
Solution Usage
Description Tab paper cannot be GBC punched from the IC-303 or IC-305 controller.The function does work from the main body. Solution CAUSE: System Code bug. SOLUTION: InstallSystem Code version 3.0 or higher. The system code can be obtained via the SSD Download Selector on MyKonicaMinolta.com SPECIAL NOTE: Solution contribution by Clinton Marquardt, ESS
Solution ID
TAUS1001543EN*
Solution Usage
Description How to perform a Mail Merge using Microsoft Word 2003.
Solution The attached documentation outlines procedures to: divide Mail Merge into separate jobs based on name or address separate a file that has already been merged into Microsoft Word 2003. In other words, you only have a Word file with all the variable data incorporated. No need to add recipients from a spreadsheet. Notes : 1.The instructions are for both scenarios using Microsoft Word 2003 and attached are the files used in the instructions. Pleaseremember to check pages 30-31. 2. To view the attached DOC file, you may need to download a free copy of Microsoft Word Viewer (24.5MB). 3. To view the attachedXLS file, you may need to download a free copy of Microsoft Excel Viewer (74MB). 4. To viewthe attachedPDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0658067EN*
Solution Usage
Description "Job authentication failed" error message in Command WorkStation when printing with Account Track. Solution
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CAUSE: Incorrect Account Track Name or Password entered.
SOLUTION: Enter the correct Account Track Name and Password. To enter the Account Track Name and Password, perform the following: 1. From the print driver properties, select the Job Info. tab. 2. Enter the registered Account Track Name in the Section Name text box. 3. Enter the matching Account Track password in the Section Password text box. 4. Press OK. 5. Make additional desired print driver settings and print the document. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0700779EN*
Solution Usage
Description Unable to print to 8.5x11S paper using Microsoft Publisher 2003and the Fiery S450 65C-KM PostScript driver. Solution CAUSE: A bug with the IC-303/Fiery S450 65C-KM PostScript driver. SOLUTION:Fiery S450 65C-KM PostScript driver version 1.1 along with IC-303 system software version 1.1, areavailableto correct this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to be burned to two DVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 v1.1 2-DVD setwill soon be availablefrom the Konica Minolta Parts department. To install thesystem software, reboot the controller withsystem software DVD in the DVD ROM drive and follow the prompts. IMPORTANT : Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles. Notes : 1.IC-303 v1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all been incorporated with version 1.1. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updated withthe requiredperformance and security patches and also please review the Konica Minolta Download Selector for any newIC-303 version 1.1 system patches that may have been released. Please refer to the attachedRelease Notesfor additional information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . 2. From the driver Properties, please be sure to select 8.5x11S Paper Size from the Media tab (see attached screenshot). SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD TAUS0701193EN* 2
Solution ID
Solution Usage
Description WEB PAGE CAN NOT BE DISPLAYED message using Microsoft Windows Vista. Unable to browse to the NIC, but able to print and to PING.
Solution CAUSE: Incorrect Proxy setting. SOLUTION: Possible incorrect settings within the Proxy Server. To check and see if the TCP/IP address for the controller is set for Exceptions for browsing out to it, check the following: 1. Select TOOLS and INTERNET OPTIONS. 2. Select the CONNECTIONS tab. 3. Select LAN Settings. 4. Select PROXY SERVER. 5. Check to make sure that both USE PROXY SERVER FOR YOUR LAN and BYPASS PROXY SERVER FOR LOCAL ADDRESS is checked OFF. 6. Select the ADVANCED button, and put in the TCP/IP address in the EXCEPTIONS (example 11.11. x ). The ' x ' is for all TCP/IP addresses that start with that prefix. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0703349EN*
Solution Usage
Description Corel Draw X3 documents which are formatted in Landscape orientation will only print through the IC-304 Creo in Portrait orientation. Solution CAUSE: Corel Draw X3 does not have a page orientation function as part of its printer interface. Correct page orientation must then be part of thedriver manufacturerinterface to obtain correct output. The IC-304 Graphical Driver Interface does not include a page orientation function, as almost all applications include this as part of their printing interface. As
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there is no way to rotate the page within the application, the output will always be rotated 90 degrees.
SOLUTION: Install the IC-304 PPD in Corel to allow the selection of page orientation. To enable correct output in Corel, select "Use PPD" from the General tab of the print dialog box. When this is selected, it will require a PPD to be selected from the PC. Browse to the c:\windows\system32\spool\drivers\w32x86\3 folder and point to the IC-304v1.ppd . Once selected, press the properties button and choose the Landscape radio button under the Orientation settings. This should allow the job to print in the correct landscape orientation. SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD TAUS0900967EN* 2
Solution ID
Solution Usage
Description Command WorkStation (CWS) not displaying all properties of print job. Only three tabs are listed when viewing the job properties in CWS: Basic, Job Info and Summary.Media, Layout, Color, Image, Finishing, VDP and Stamping functions are not listed Solution CAUSE: Job was printed using the PCL driver. SOLUTION: This normal operation when using the PCL driver. The PostScript driver version must be used if additonal functionsare tobe applied within Command WorkStation. Note : The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Mike McCarthy and Chuck Tripp, Production Print/SSD
Solution ID
TAUS0902748EN*
Solution Usage
Description The Fiery 64-bit driver will not holdthe followingsettings when loaded on Microsoft Server 2008/2008 R2 with Terminal Services loaded: 2-way communications Account information Authentication information
Solution CAUSE: Incorrect setting. SOLUTION:Change Delete temporary folders on exit to No. Perform the folowing steps: Server 2008 1. Login as Administrator (or someone with Admin privileges). 2. Open Control Panel => Administrative Tools => Terminal Services => Terminal Services Configuration. 3. Under Edit Settings, change Delete temporary folders on exit to No. Server 2008 R2 1. Login as Administrator (or someone with Admin privileges). 2. Start => Control Panel => Administrative Tools => Remote Desktop Services => Remote Desktop Session Host Configuration. 3. Under Edit Settings, change Delete temporary folders on exit to No. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS
Solution ID
TAUS0655341EN*
Solution Usage
Description In Microsoft Publisher 2002/2003, publications/records are not individually collated and stapled when duplexing and using the Mail Merge feature.
Solution CAUSE: Registry edit required. WARNING : In Microsoft Windows, system configuration information is centrally located in the registry. While this simplifies the administration of a computer or network, one incorrect edit to the registry can disable the operating system. The following list provides some best practices for using the registry and Registry Editor safely: Before making changes to the registry, make a backup copy.
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Back up the registry by using a program such as Backup. After making changes to the registry, create an Automated System Recovery (ASR) disk. For troubleshooting purposes, keep a list of the changes you make to the registry. For more information, see System State data. Do not replace the Microsoft Windows registry with the registry of another version of the Microsoft Windows or Microsoft Windows NT-type operating systems. Use reliable tools and programs other than Registry Editor to edit the registry. Incorrectly editing the registry may severely damage the system. Use tools and programs that provide safer methods for editing the registry. Never leave Registry Editor running unattended. Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly. SOLUTION: Microsoft Publisher can be enabled to individually collate, staple and duplex publications/records when using the Mail Merge feature of Publisher through a registry edit. This can be done either manually or by a script. To manually edit the registry Open the Registry Editor by clicking Start, click Run, type regedit , and then click OK. Go to: 1. HKEY_CURRENT_USER\Software\Microsoft\Office\ \Publisher\Printing 2. Right-click on the Printing folder, select New => String Value. 2. Create new "string value" called: NumberOfRecordsPerBatch 3. Double-click and set the Value Data to 1 . Instead of grouping records together into groups of 10to send to the printer (Publisher default), the records are now sent in groups of 1 (i.e., each document is sent separately). Note : A value for this size setting can be set between 0 and 99999. To update the registry "automatically" from a script 1. Download the scriptfrom http://ed.mvps.org/20031Rec.reg and save the REG file to the Desktop (script is also attached in case the URL cannot be accessed). 2. Double-click on the icon, and then click on Yes to the question, "Are you sure you want to add the information in C:DOCUME~1\administrator account \Desktop\20031Rec.reg to the registry?" 3. The new value will be added to the registry. Note :Refer to Windows registry information for advanced users ( http://support.microsoft.com/kb/256986 ) for additional registry editinformation.
Solution ID
TAUS0703287EN*
Solution Usage
Description Cannot print a tri-fold document from the IC-408 PostScript driver. The print job gets to the IC-408 and stops. Solution CAUSE: Incorrect settings. SOLUTION: To resolve: 1. In Publisher go to File=> Page setup=> Printer and Paper=> select your printer=> set paper size to 8.5x11S (this may not be necessary). 2. Now print job to the hold queue or go into File print=> Printing prefrences=> Job info tab=> scroll downand set printer queue action to "process and hold". 3. Print the job. 4. In Command WorkStationselect Job=> open Job properties=> Basic tab=> change paper size to 8.5x11s and select the tray that has stock loaded. 5. Under Finishing tab, select multi-trifold in from Folding options. 6. Print thejob. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD TAUS0703492EN* 1
Solution ID
Solution Usage
Description FS-607, unable to select staple or punch from the control panel. Able to select staple and fold or 3-fold options. Solution CAUSE: In the Output Applications either the machine is defaulted to N to 1 or N to 1 is selected. SOLUTION: Under Output Applications select 1 to N to unlock these features. SPECIAL NOTE : Solution contribution by Jim Behrends and Ed Bellone, Production Print/SSD
Solution ID
TAUS0703622EN*
Solution Usage
Description When printing from multiple worksheets in Microsoft Office Excel through an IC-408 or an IC-303 using short edge fed paper (8.5x11S, 8.5x14, 11x17) set to staple in any position, the first sheet will will output correctly but the second sheet will jam in the finisher. This happens with the FS-503/FS-520/FS-607. If job is viewed in Command WorkStation thestapling option is not set.
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Solution CAUSE: The first sheet will follow correct paper path through finisher and stops in stacker waiting for other sheets in the set. After the first sheet there is a 3 second pause before sheets 2 through 5 begin printing. Sheet2 does not follow correct path and attempts to bypass stapler section and output to Main tray where it jams against conveyance section which is still set in the position for stapled sets. SOLUTION: Select File=> Print=> Select Entire workbook radio button=> Select Properties=> Under "Basic" tab select paper size=> Under "Job Info" tab scroll down and select "Print Queue Action" to "Process and Hold"=> Click "OK" twice=> Open Command WorkStation=> Right Click on desired job and select "Properties"=> Under "Layout" tab set "Scaling" to 100=> under "Finishing" tab select desired stapling option=> Click "Print". Please see attacheddocumentation for Screen Capture walkthrough. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD TAUS0703634EN* 1
Solution ID
Solution Usage
Description Macintosh O/S 10.4 is "crashing" several applications when selecting the printer and when sending the print job. Solution CAUSE:Plug-ins from previous models ("konicacover", "konicafinisher" and "konicasetup) arein the library folder. SOLUTION: Remove"konicacover", "konicafinisher" and "konicasetup from the Library on the Macintosh system. SPECIAL NOTE :Solution contribution by Mark D'Attilio, Production Print/SSD TAUS0800601EN* 1
Solution ID
Solution Usage
Description When printing from Microsoft Office Excel using authentication and printng several spreadsheets within the same document, the authentication dialog box pops up for each spreadsheet page. Solution CAUSE: Improper selection in the printer driver. SOLUTION: Select PRINT ENTIRE WORKGROUP in the application dialog box. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0801358EN*
Solution Usage
Description Unable to load version 1.1 system code on the IC-408. A socket connection error occurs at the PC. Solution CAUSE: Microsoft Windows Vista OS is being used to run the system software DVD. SOLUTION: Microsoft Windows Vista is not supported at this time. Microsoft Windows XP and Microsoft Windows 2000 are supported operating systems. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0900115EN*
Solution Usage
Description The SCAN functions are "grayed out"on theMFPyet the permissions are set to allow the scan functions.
Solution CAUSE: Incorrect sytem configuration. SOLUTION: "Normal" scanning is not supported through the Creo.The scan method is called Remote Scan and it uses the TWAIN driver. To configure: 1. Upgrade theMFP to at least version 40 firmware. 2. Upgrade the IC-304 to minimum version 2.0 and install all applicable patches to meet the customer needs. 3. Sign on locally to the Creo as " operator " and use the password of " colorserver ".
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4. Using the Help function, look at Basic Workflows and select the "Remote Scanning Application".This section will assist youwithlearning how to set up users. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0901089EN*
Solution Usage
Description Microsoft Word does not return to the default printer when closed and reopened. Solution CAUSE: Microsoft Outlook is open and is using Microsoft Word asthe default program for editing messages. SOLUTION: To change the default mail message editing program perform the following: 1. Go into Microsoft Outlook and select Tools from the tool bar. 2. Scroll down to Options. 3. Click on the Mail Format Tab. 4.Make sure the Use Microsoft Office Word 2003 to edit e-mail messages checkbox is selected. Note : In versions before Microsoft Outlook 2003, the text reads Use Microsoft Word to edit e-mail messages . In Microsoft Outlook 2007, there is no longer an Outlook editor. The default is Microsoft Word and cannot be changed. 5. Close the dialog. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0901598EN*
Solution Usage
Description Error message The service Calibrator is currently used by Operator appears.
Solution CAUSE: IC-408 System code anomaly. SOLUTION: Install attached patch1-Z92DF on the IC-408 with system code versions 1.1/1.1a/2.0.The patch can also be downloaded from the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. This patch is to resolve the issue after it has occurred. It is not necessary to install this patch in advance. Notes : 1.Please refer to attached Release Notesprior to patch installation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . 2. To open the patch file using WinZip, WinZipshould be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm .The file can either be saved to disk or opened.It is recommended to download the ZIP and open from the local computer to view. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0902293EN*
Solution Usage
Description Selected areas, like charts, print in black when color is selected from Microsoft Excel 2007. Driver is defaulted to black. If color is selected for the entire document all will print in color. Solution CAUSE: Service Pack 2 for Microsoft Office 2007 has not been installed.
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SOLUTION: Install Microsoft Office 2007 SP2. To install the Service Pack, run Microsoft Update or download from the Microsoft Office Online Downloads page . SPECIAL NOTE : Solution contribution by Jim Behrends, Workgroup/SSD
Solution ID
TAUS0902460EN*
Solution Usage
Description How to perform a Mail Merge using Microsoft Word 2007. Solution The attached documentation outlines procedures to: divide Mail Merge into separate jobs based on name or address separate a file that has already been merged into Microsoft Word 2007. In other words, you only have a Word file with all the variable data incorporated. No need to add recipients from a spreadsheet. Notes : 1.The instructions are for both scenarios using Microsoft Word 2007 and attached are the files used in the instructions. Please don't forget to check pages 30-31. 2. To view the DOC file, Microsoft Word or Word Viewer must be installed. Word Viewer 2003 (11.7MB) can be obtained free from Microsoft at the following URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf . 3. To view the XLS file, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at the following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . 4. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0903069EN*
Solution Usage
Description CREO Driver GUI shows as offline. When checking the printer status from the GUI, a message to check the printer power and/or connection is displayed and paper tray and finisher option information shown is not correct. Print jobs do submit and print correctly. The CREO Server does show machine status correctly.
Solution CAUSE: CREO TCP/IP address or host name has not been entered in the Printer Properties when configuring the driver. SOLUTION: Enter the TCP/IP address or host name in the Driver properties. 1. From the workstation, go to the Printers and Faxes section. 2. Right-click the IC-304 printer. 3. Select Properties. 4. In the Properties window, select Print Driver tab. 5. Select Server Host name. 6. Enter the TCP/IP address of theIC-304. 7. Select Apply. Note : Please review the attached images for example of the issue and any Driver properties changes. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS1002110EN*
Solution Usage
Description CREO application prompts for Microsoft Windows activation after reloading software. Solution CAUSE: The Microsoft Windows OS requires activation.
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SOLUTION: Follow the activation process outlined in the attached Microsoft Windows Activation document. This information is also located in the IC-301/IC-304 Field Service manuals. Note : To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0702304EN*
Solution Usage
Description "Job media is not associated with any tray" error message whenselecting a custom size paper created with the paper catalog and printing from EFI Impose. Solution CAUSE: Incorrect settings. SOLUTION; To use custom size paper with the paper catalog and print from Command WorkStation using EFI Impose to the bizhub PRO C6500 perform the following: 1.On the bizhub PRO C6500, perform the following procedure: a. Select Paper Settings. b. Select the trayto which the settings will apply. c. Select the Register button. d. Select an open slot for a new registration.Double-click on the open slot and Name the registration, thenselect OK. e. Close. f. Make sureto selectthe tray for whichthe paperis registered. Select the Change button; makethe needed changes andselect OK. g. Select Size Settings. h. Select Custom. i. Input the size of the paper. j. Select OK. k. Select Close. l. Checkthat the tray view on the mainbodyindicates 'custom' and has the correct registration name. 2.Open Command WorkStation andperform the following: a. Under the server menu, go to Tray and Paper Association. b.Select the trayto print to and for which theRegistration was made on the mainbody. c. After selecting the tray, the created Registration can be seen. IMPORTANT : Select and highlight the registration, then select OK. d. Select the file to impose and start EFI Impose. e. Select the Paper Name, and the Sheet/Sheet Range Media dialog box will pop up. f. Select the Paper Catalog drop-down box and Select the name of the Registration that was made on the bizhub PRO C6500. Select OK. g. Make any other selection for finishing or layout. h. Close the box by clicking on thered X in the upper-right corner and a prompt will ask for a Name to which the print jobwill besaved. Make sure the Name ends with . dbp . i. Right-click the file and select print. 3.To remove the Registration from the mainbody, perform the following: a. Select the Utility Button. b. User Settings. c. System Settings. d. Feed Tray Setting. e. Paper Setting. f. Select the Registration and select Delete. The Registration can also be editedon this screen. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0801346EN*
Solution Usage
Description Corel documents print light. Output from other applications is normal.
Solution CAUSE:Setting in Corel.When the colors in a file or in the workspace color palette are not displaying as bright, vibrant colors this can be caused by the Color Management being enabled in CorelDRAW. The default setting in CorelDRAW is Color Management enabled. SOLUTION:To disable Color Management,perform the following: 1. Click on Tools, Color Management. 2. In the Style drop-down list, select "Color Management Off" and click OK. Note : In this mode, colors may not print as they are displayed on screen. SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
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0
Solution ID
TAUS0801980EN*
Solution Usage
Description "Device can not print in accordance w/guidelines pick another printer" message when trying to print postage from Stamps.Com.
Solution CAUSE: Driver incompatibility. SOLUTION: Stamps.com states that they will not work with Konica Minoltadrivers.The only thing they will do is print labels, and you have to purchase the labels from Stamps.com. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0900772EN*
Solution Usage
Description "[Paper size such as Letter, 8.5x11, Legal, etc.] not loaded in any tray" or "Mismatched paper size needing [size] paper" message when printingvia the PostScript driver, even though the correct paper size is loaded in the machine. This does not occurwhen usingthe PCL driver.
Solution CAUSE:Incorrect setting."Hold mismatched documents" is selected. SOLUTION:In Microsoft Windows, open Printer Properties, select the "Advanced" tab and clear the check box for "Hold mismatched documents." Note :This is shown in the attached document.To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Luis Alvarez, KMBS/San Diego and KMBT (Japan)
Solution ID
TAUS1000003EN*
Solution Usage
Description When printing 8.5x14 booklets with cover page via the IC-408, the job does not print, resulting in the following message in CWS: "It is not possible to staple because of finisher limitation. Paper size is not supported." If the same job is sent without the cover page selected then legal size booklet outputs fine. Solution CAUSE:Limitation with the IC-408 system software and print driver. SOLUTION:A special patch (ver. 1-16E49E) for the IC-408 system software and a special driver (ver.6.0.6001.22116_3.2.304.0) are now availableto correct this issue. Both must be used together. NOTE: System code, patches, firmware, and drivers are available for download via the Konica Minolta Download Selector: 1. Login in via www.mykonicaminolta.com 2. Select the "Service" link located on the top of the page. 3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left. 4. Select the "Continue on to the SSD Home Page" link located in the middle of the page. 5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left. Note: To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, SSD/ESS
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TAUS1100026EN*
Solution Usage 0
Solution ID
Description Microsoft Office PowerPoint 2007 locks up when printing using Konica Minolta PostScript or PCL drivers. Solution CAUSE: "PopUP Authentication Dialog When Printing" is selected. SOLUTION: Disable "Print in background" in PowerPoint 2007. 1.Click onthe OfficeButton on the top left-hand corner. 2. Select PowerPoint Options at the bottom. 3.Click onAdvanced on the left pane. 4. Deselect Print in background under the "Print" section. SPECIAL NOTE : Solution contribution by Victor Miranda, SSD District Service Manager/East Region
Solution ID
TAUS0657245EN*
Solution Usage
Description When viewing RIPped files in the Image Viewer application, the colors are not comparable to the printed output.
Solution CAUSE: Monitor ICC profile is not associated to the viewer application in the Image Viewer Preferences. SOLUTION: In Image Viewer, select "Edit => Preferences" and select the monitor profile for the type of monitor being used. This will ensure that colors are reproduced more accurately when editing files. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0703097EN*
Solution Usage
Description Will the IC-303 print controller function in a Citrix Metaframe environment? Solution Unfortunately, there is no support for the IC-303print controllerin a Citrix Metaframe environment. Konica Minolta Business Solution has confirmed this withKonica Minolta Business Technologies in Japan. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD TAUS0703811EN*
Solution ID
Solution Usage
Description Unable to print 11x17 booklets using Microsoft Office Word. Thedocument prints on 8.5x11 with booklet impositionwhen properties specifiedare 11x 17 with booklet imposition and finishing. Solution CAUSE: Incorrect setup. SOLUTION:Set up all imposition and finishing options under the Properties tab of the driver. At the main driver screen change [Scale to paper size:] from None to Tabloid (see attached). Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD TAUS0800554EN*
Solution ID
Solution Usage
Description Using Printgroove POD QUEUE; unable to perform Color Split Cluster printing with the bizhub PRO 920 and the bizhub PRO C6500. The page order of the color pages with the B/W pages maybe out of order and some color pages will remain in the bizhub PRO 920 Post Inserter. Solution CAUSE: The bizhub PRO 920 does not support Color Split Cluster printing with Printgroove POD QUEUE. SOLUTION:The bizhub PRO 1050 and 7085 are the only B/W products that support Color Split Cluster printingwith Printgroove POD QUEUE. Future release of Printgroove POD QUEUE will include a contraint to not allow the creation of Color Split Clusters with the bizhub PRO 920.
August 2011
226
bizhub PRO C6500

SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD TAUS0800739EN*
Solution ID
Solution Usage
Description Improper insertion of color pages on the bizhub PRO 1050 when performing Color Split printing from Printgroove Queue. Solution CAUSE: This is caused by a bug in Printgroove Queue version 1.56. SOLUTION: Upgrade to the latest version ofPrintgroove to resolve this issue. The latestupdates for Printgroove areavailable for download via the Konica Minolta Download Selector : 1. Login in via www.mykonicaminolta.com 2. Select the "Service" link located on the top of the page. 3. Select the "SSD (DNA, Drivers, MSDS )" link located on the left. 4. Select the "Continue on to the SSD Home Page" link located in the middle of the page. 5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left. SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS
Solution ID
TAUS0800871EN*
Solution Usage
Description EFI Impose demo version does not work. Solution CAUSE: Full version of Adobe Acrobat not present and/orincorrect version of Command WorkStation installed. SOLUTION: Install full version of Adobe Acrobat andCommand WorkStation version 4.6.xx for systems using Acrobat 8. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0801257EN*
Solution Usage
Description When printing with the PB-501 selected, pages can not be inserted using the Mixed Media choice in the Media tab of the print driver. The Define button will be grayed out.If Mixed Media is selected prior to selecting the Perfect Binder, it will be disabled or conflict message will display. Mixed Media is used to insert pages within the document (chapters/separator pages).This functionality is available when using the Copy Mode. Solution CAUSE: This is a technical limitation for both the IC-303 and the IC-305 controllers. SOLUTION: Proper support of Mixed Media with theBooklet Maker cannot be achieved simply by removing the constraints of the controller/driver. Ambiguity in the GUI, mainly the definition of page and sheet level operation, needs to beresolved. PIC 3.0 (Preview, Impose, Compose) will be required for this.Such functionality will be considered for future products. SPECIAL NOTE : Solution contribution by Gabe Smith, ESS
Solution ID
TAUS0801330EN*
Solution Usage
Description When attempting to unpack the Macintosh driver (a file in .sit format) thefile is opened in Microsoft Word instead of uncompressing it. Solution CAUSE: Stuffit is not installed on the computer. SOLUTION: Please download and install Stuffit on the Macintosh. SPECIAL NOTE : Solution contribution byJohn Meyer, North Shore OfficeMachines.
Solution ID
TAUS0808261EN*
Solution Usage
Description IMPORTANT :Information regarding the installation of patch 1-YQYRA on the IC-303/IC-305 with System Code 2.0.
August 2011
227
bizhub PRO C6500
Solution The installation of maintenance release 1 (patch 1-YQYRA) for system code 2.0 for the IC-303 and IC-305 will delete all jobs in all print queues and all jobs archived locally on the Fiery HDD. Be sure to back up all data (jobs, settings, etc.) before installingpatch1-YQYRAon the IC-303 or IC-305 Fiery controller. Please refer to the attached documentation for patch specifications and installation information. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : Please disregard previous documenation for patch 1-YQYRA as it does not list information regarding the deletion of print jobs. SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS/BSE
Solution ID
TAUS0808318EN*
Solution Usage
Description Meter readings that are exported to an Microsoft Excel file from the main body NIC are incorrect when compared to the software meters of the machine.The total B&W and Color are totalled under the color column andthere is nothing in the B&W column. Solution CAUSE:Incorrect settings of TOTAL set for the account under Account Track. SOLUTION:When setting up a new account change the upper limit setting from TOTAL" to "INDIVIDUAL. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0808631EN*
Solution Usage
Description Unable to locate the Microsoft Windows Vista 32-bit or 64-bit driver for the IC-304.
Solution CAUSE: System code requires an upgrade. SOLUTION: Install version 2.0 of the system code, then install all of the applicablepatches. System code and patches are available via the Konica Minolta Download Selector under ColorProducts => IC-304 (Creo) => System Code. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more' SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0900947EN*
Solution Usage
Description Log file dates are incorrect when exporting from Command WorkStation (CWS). Process used: Open CWS=> click SERVER=> click LOG=> click export. Name the file and click SAVE.
Solution CAUSE: The CWS version is an older version. SOLUTION: Update CWS to the latest version. Check for latest version of CWS via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0901162EN*
Solution Usage
Description Cannot print to a user box from MicroPress. Solution
August 2011
228
bizhub PRO C6500

CAUSE: This is not an available function with the MicroPress sytem.
SOLUTION: To print to a user box, a standard bizhub PRO 1050 driver must be installed. This will allow printing directly to the bizhub PRO 1050 bypassing the MicroPress system. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0901171EN*
Solution Usage
Description Accessories are not shown or not available in the MicroPress shared driver. Solution CAUSE: Options are not enabled in the driver on the MicroPress server. SOLUTION: To enable the driver options: 1. On the MicroPress server, access the Printers & Faxes menu. 2.Right-click the desired printer. 3. Select Properties. 4. Select the Device Settings tab. 5.Scroll down to the Installable Options section; expand the section. 6.Select desired paper source and finishing options thenselect Apply. The options will now be available for all workstations with the shared driver loaded. Please review the attached document for detailed view of option setting. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0901242EN*
Solution Usage
Description Under the Mixed Media tab of the IC-303/IC-305 Windows print driver v1.1, it is not possible toinput more than 6 characters in the "Insert Blank..." Page Number field. Solution CAUSE: The print driver needs to be updated. SOLUTION: The latest Windows print driver and the IC-303/305 system code upgrade to version 2.0 has resolved this issue. IC-303/305 system code 2.0 is available for download via the Konica Minolta Download Selector : 1. Login in via www.mykonicaminolta.com 2. Select the "Service" link located on the top of the page. 3. Select the "SSD (DNA, Drivers, MSDS )" link located on the left. 4. Select the "Continue on to the SSD Home Page" link located in the middle of the page. 5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left. Asystem code 2.0 upgrade kit is available from the Parts Department: IC-303/IC-305 system code version 2.0 (p/n 45076554). SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS/BSE
Solution ID
TAUS0902962EN*
Solution Usage
Description Some PDF files won't print Solution CAUSE: Security restrictions preventing printing. SOLUTION: 1. Open the file in question on a PC and select "File" 2. Click "Document properties" 3. Click "Security" 4. View if there are any restrictions for printing. This feature can be viewed with all versions of Acrobat reader but can be changedwith Acrobat standard or higher. SPECIAL NOTE: Solution contribution by John Miller, Workgroup/SSD
August 2011
229
bizhub PRO C6500

Solution Usage
Description If Reverse print order is selected in the job parameters window ( Finishing > Reverse Print Order ), and a printjob is sent to the Stacker Main Tray finisher along with a sample page, the job does not print in reverse order. Solution CAUSE:This is caused by a bug in the IC-304 controller. SOLUTION: Install a special patch is now available for the IC-304 controller, Sample_Set_Reverse_Order_V2.1_Patch.exe , tocorrect this issue. Refer to the attached PDF documentations for more details. Note 1: The patch is available for download via the Konica Minolta Download Selector. 1. Login in via www.mykonicaminolta.com 2. Select the "Service" link located on the top of the page. 3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left. 4. Select the "Continue on to the SSD Home Page" link located in the middle of the page. 5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left. Note 2: To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS
Solution ID
TAUS1002039EN*
Solution Usage
Description In the job parameters window, ifthe imposition print method is set to Duplex HTH or Duplex HTT ( Imposition > Template ), and thenthe Face up option ( Finishing > Print Order ) is selected, the job might not print as expected. Solution CAUSE: This is caused by abugin the IC-304 controller. SOLUTION: InstallIC-304 controller patch ic304v2.1r_pt__Face_up_Duplex_V21_Patch.zip to correct this issue. Refer to the attached PDF documents for additional details. Note 1. The patch isavailable for download via the Konica Minolta Download Selector: 1. Login in via www.mykonicaminolta.com 2. Select the "Service" link located on the top of the page. 3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left. 4. Select the "Continue on to the SSD Home Page" link located in the middle of the page. 5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left. Note 2: To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS
Solution ID
TAUS1002227EN*
Solution Usage
Description Can the number of Scan-to-SMB destinations be increased beyond 30? Solution The maximumof 30 Scan-to-SMB destinations is the design specification. Konica Minolta Business Technologies in Japan has advised that thisspecification cannot be changed. SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS
Solution ID
TAUS1103527EN*
Solution Usage
Description "Error Validating PPD file" message when trying to install a PPD on an AIX server.
Solution CAUSE: The downloaded PPD file was not decompressed correctly.
August 2011
230
bizhub PRO C6500
SOLUTION: Use the program WinRAR to extract the PPD. Other programs like WinZip do not decompress the file correctly. SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD
August 2011
231
bizhub PRO C6500

Warm-up, wrong display, incorrect operation, lock-up

Solution Usage 115
Description C-3102code possibly accompanied by an abnormal noise. Solution PROBABLE CAUSES: 1. One of the gears in the fusing unit gearboxfails. The shaft for fusing unit gear/H has been changed so that it is now supported at both ends instead of just one end. The gear is now made of a stronger material. The new design has been incorporated into all bizhub PRO C6500/C6500P machines beginning with s/n A03U010000787. A replacement gearbox is available for machines with lower serial numbers. For the machines with serial numbers between A03U010000788 and A03U010001446 the fuser gearbox is already updated and only fusing gear/H (p/n A03U 8088 11) needs to be replaced. Note :See attached Bulletin Number5923.This only applies to bizhub PRO C6500. All other models have the new style. 2. The machine cannot determine the separation cam home position. Check the following items PS16 (p/n 08AA 8551 2) and Release Actuator flag (p/n A03U 7244 00). Make sure when the fuser jam release green knob is turned counterclockwise, the Release Actuator flag (p/n A03U 7244 00) blocks and unblocks PS16/PS17. Check to see if the sensor is disconnected. If turning the Fuser Jam removal Knob does not change the position of the Release Actuator flag, then check the drive gears associated withM30 (p/n 27LA 8003 0) for broken or stripped drive gears andreplace them if damaged. 3. A one-way gear (p/n A03U 8093 00) is slipping in the fixing drive assembly. Replace the (3) fixing drive gears with the modifiedFixing Drive Gear/M 22T (p/n A03U 8093 11) andthe fixing drive shaft/A (p/n A03U 7258 00). Please refer to the attached Parts Modification Notices for details. To view a PDF, you may need to download a free copy of Adobe Reader. 4. Failed fixing limiter. Replace fixing limiter (p/n 65AA 5365 1). 5. Failed ICP14 on Conveyance Drive Board. Reference attached for ICP14 location. Replace Conveyance Drive Board (p/n A03U H050 04). Note : If the female connector on the fuser drive motor (M29) is broken it can allow CN512 to be plugged into the wrong pins. This can cause ICP14 to fail on the Conveyance Drive Board. SPECIAL NOTE : Solution contribution by Mike McCarthy/David Aekus/Jim Behrends/Ian Lynch, Production Print/SSD
Solution ID
TAUS0702861EN*
Solution Usage
58
Description C-4520 error code first thing in the morning when the machine corrects its operation. at power up. with poor copy quality, lines, wrinkles. The transfer belt may mis-track or slide toward one side or the other ("walking" off the rollers). during color registration adjustment. after performinga PM. possibly with C-2714 error code. No image is visible on the transfer belt. possibly with C-4501, C-4502, C-4503and/or C-4504 error codes. possibly with C-4521 and/or C-4522 error codes. Solution
First thing in the morning when the machine corrects its operation CAUSE: Either an accuracy abnormality of the linearity evaluation pattern No.16 (Black) or parts/unit failure. SOLUTION: Please refer to attached troubleshooting document. At power up CAUSE: Ten (10) pixels of Color registration overlap is detected when comparing to a previous Color Registration adjustment.
August 2011
232
bizhub PRO C6500
SOLUTION: In order to reduce the error occurrence ratio, the following function was added to firmware version 60. DIPSW 23-1 0 : SC detected condition 10 pixels (Default) 1 : SC detected condition 60 pixels Notes : 1. To change SC detected condition only, color registration accuracy itself is not changed. 2. The purpose of this DIP switch is to reduce the occurrence ratio. Color registration problem itself cannot be improved. 3. Download and install firmware version 60 if necessary. The latest version firmware or system software is available via the Konica Minolta Download Selector. Poor copy quality, lines, wrinkles. The transfer belt may mis-track or slide toward one side or the other ("walking" off the rollers) PROBABLECAUSES: 1. Upper front bearing falling out of the holderbecause oflack of tension on the upper roller bearings. Remove and reverse the upper front bearing (p/n 5400 7605 0) so that the bearing flange is outward and/or slightly re-form the holder in which it sits so that more pressure is applied to the bearing. 2. Tension roller in the Intermediate Transfer Assemblybecoming dislodged, permitting the transfer belt to walk off or the upper and lower tension rollers are not lining up correctly. Addition of a new spacer at each end of the tension roller prevents the roller from disengaging from the bracket. To accommodate the new spacer, the length of the roller has been increased slightly and a D shape placed on the ends. Refer to attached Bulletin Number 6331 for additional detail. Also, adjusting the lower tension roller is suggested. Please see the attached Transfer Belt Adjust document for directions. 3. Gaps between Tension Plate Rear Caulking (p/n 65AA -273 0) and Plate/Rear (p/n 65AA 2625 0E) after maintenance performed on the transfer belt unit. Set Tension Plate Rear Caulking properly so that no gap exists and firmly fix with screw. See attached Transfer Belt Gaps documentfor more information. Note :Also refer to attached Bulletin Number 6522 which addresses Transfer Belt Sliding. During color registration adjustment PROBABLE CAUSES: 1. Failed color registration sensor PS8 or PS9. To identify the failed sensor, you can swapPS8with PS9. Run Output Check, code 5, multi code 2 for Color registration sensor output voltageor code 5, multi code 6 for Color registration sensor. A number between 0 and 255 is displayed on the [IN] area of the LCD. Inspect the Color Compensating wiringconnecting each sensor to a CRB.The Color Registration assembly (p/n A03U R798 00) will need to be replaced if PS8 or PS9 has failed. 2. PS8 and PS9 not calibrated properly. To calibrate: a. Disable Color Registration Correction Control in the 25 mode, software DIPswitch 25, bit 3 to 1 (ON) and bit 4 to 0 (OFF). b. Run Color Registration Adjustment in the Service Mode ? Machine Adjustment ? Printer Adjustment ? Color Registration Adj. c. Enable Color Registration Control in the 25 mode, software DIPswitch 25, bit 3 to 0 (OFF) and bit 4 to 0 (OFF)). d. Perform Auto Color Registration adjustment again. After performinga PM CAUSE:The Color Registration adjustment was not performed (bizhub PRO C5500/C5501/C6500/C6501 ). SOLUTION: Perform the Color Registration adjustment: 1.Enter Service Mode. 2.Select Machine Adjustment. 3.Select Printer Adjustment. 4.Select Color Registration Adjustment and then Start. 5.Exit Service mode. Possibly with C-2714 error code. No image is visible on the transfer belt CAUSE: The first transfer pressure release motor (M19) coupling gear is spring loaded and can become lodged in the back position. SOLUTION: Release the first transfer pressure release motor (p/n 08AA 8003 0) coupling gear (p/n 65AA 1714 0) so that it springs freely when pressed and released. Possibly with C-4501, C-4502, C-4503and/or C-4504 error codes PROBABLE CAUSES: 1. Open ICP fuse on the Printer Control Board (PRCB). Check the continuity of the ICP fuses ICP17, ICP20, and ICP21 with the PRCB out of the machine. You can also carefully check that there is 24V DC on each side of the fuses while the board is in the machine. Voltage on just one side of the fuse would indicate that the fuse is open and the board needs replacing (p/n A03U R7B5 00 - Printer Control Unit). 2. If [09 Writing Init. Pos. Memory] is not performed, the adjustment value is not reset to the initial value. Consequently, adjustment margin is decreased in some cases. Whenthe write unit is replaced, clean the dust-proof glass and perform the following adjustments in order: a. Writing Init Pos. Memory b. LD Bias Adjustment
August 2011
233
bizhub PRO C6500
c. I/O check mode d. CD Skew Adjustment e. Restart Timing Adjustment f. Color Registration Adjustment g. Color Registration/Manual (Adjustment) h. Auto Gamma Adjustment Note : Please refer to attached Machine Adjustment section taken from the March 2009, Version 2.0 bizhub C6501/C6501P/C65hc/C5501 Service Manual, Theory of Operation. Possibly with C-4521 and/or C-4522 error codes CAUSE: ICP17 isOPEN on the Printer Control Board. The wiring between the printer control board and the hardware counters may be pinched. If the wire is shorted to ground, ICP17 on the printer control board will open, resulting in the error code. If the wire is broken internally without shorting, the machine will function but the counter will not increment. SOLUTION:Check the wiring between the PRCB and the Total Counter. There might be a short to ground close to the Total Counter. After the short is found and repaired, replace the PRCB (p/n A03U R7B5 00). If the wiring is not damaged, reposition it so that it is secured in the plastic hooks behind the counters. This will keep the wiring from being pinched when the cover is removed and reinstalled. It is recommended that all machines be inspected at setup or the next service call to prevent future incidents. Refer to attached Bulletin Number 6196 for complete information, including illustrations. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution byFreddie Burnham/Ed Bellone/David Aekus, Production Print/SSD and KMBT (Japan)
Solution ID
TAUS0703482EN*
Solution Usage
52
Description C-2211, C-2212, C-2213 or C-2214usually when the machine is running in Thick Paper mode (1/2 line speed). These are drum drive error codes. Solution PROBABLE CAUSES: 1. Incorrect drum speed. Please installminimum version 40 firmwareto correct the drum speed.The latest version firmware isavailable via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. After installing the firmware please set the following DIPSW to the recommended setting: DIPSW21 bit 6 bit 7 0 0 Default 1 0 0.1% up 0 1 0.2% up (Recommended) 1 1 0.3% up If the symptom reoccurs with the recommended value, try the 0.3% UP setting. 2. Cleaning blade has "flipped" on a corresponding color. Please refer to attached "Cleaning Blade Flipping" document if it is determined that the drum blade has flipped. To viewthe PDF, you may need to download a free copy of Adobe Reader. 3. Incorrect Belt Line Speed Adjustment setting. Check the setting by referring to section 10.3.8 Belt Line Speed Adj. (Printer Adjustment) in the Service Manual. If the setting value is not in the range between -5 to -35, readjust the value within -5 to -35. If -5 to -35 cannot give the satisfactory result, also perform the section 10.3.3. FD Mag. Adjustment (Printer Adjustment). 4. Failed Drum Drive Unit. Replace the Failed Drum Drive Unit (p/n A03U R757 00 for Yellow / Cyan ) and p/n A03U R758 00 for Black / Magenta ). SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE;Cesar Jimenez/Ed Bellone/Chuck Tripp/David Aekus, Production Print/SSD
Solution ID
TAUS0701021EN*
Solution Usage
33
Description C-6702, C-6703 or C-6704 code. Solution CAUSE: Failed Image Processing Board. SOLUTION: Replace the IPB (p/n A03U H02028 for bizhub PRO C5500/C6500/C6500P andp/n A0U0 H020 02 for bizhub PRO C5501/C6501C6501P/C65hc ). SPECIAL NOTE : Solution contribution by Jim Behrends and Cesar Jimenez, Production Print/SSD
August 2011
234
bizhub PRO C6500
Solution ID
TAUS0702461EN*
Solution Usage
33
Description C-6708shortly afterpower up. Solution PROBABLE CAUSES: 1. ICP2 on the IFB (Interface Board) is OPEN. Verify thatICP2 is OPEN and replace the IFB (p/n A03U H100 01)if necessary. 2. ICP(s) OPENon the IPB (Image Processing Board). VerifyOPENICP(s) and, if so, replace the IPB (p/n A0U0 H020 02 for bizhub PRO C5501/C6501/C6501P/C65hc and p/n A03U H020 28 for bizhub PRO C5500/C6500/C6500P ). Note : ICPs located on theopposite side of the ribbon cable connection. bizhub PRO C5500/C5501/C6500/C6501 only 3. Failed exposure lamp or Inverter board. At power up the exposure lamp moves to the left to perform shading correction, but the lamp never lights. Replace Exposure Lamp (p/n A03U M301 01) or Inverter Board (p/n A03U M405 00) as necessary. 4. ICP1 or ICP2 is OPEN on the CCD. Verify thatICP1 or ICP2is OPENand replace the CCD (p/n A03U A290 00)if necessary. 5. The CCD wiring is poorly connected or damaged. Reseat connection ribbon cable (p/n A03U N133 00) on the CCD unit andIPB. Inspect for damage andreplaceif necessary. SPECIAL NOTE : Solution contribution by Freddie Burnham/David Aekus/Chuck Tripp/Ed Bellone, Production Print/SSD
Solution ID
TAUS0800405EN*
Solution Usage
28
Description Please wait... message. Solution Please wait for a while message and unable to power the machine OFF/ON from sub-power switch after failed firmware update. Service mode will be inaccessible. May also indicate "System down please main power off and on". Power save button is flashing on control panel. CAUSE: Machine is in "Power On" mode due to flashing of Image files to the OACB failing. SOLUTION: Firmware Image (I0-I5) files must be resent using the ISWutility. Note : USB Flash will not be possible until firmware is written to the OACB. The current machine condition is the same as when replacing the OACB. Please wait for a while messageand unable topower the machineOFF/ON from sub-power switch. Firmware update was not being performed prior to issue. CAUSE: Failed OACB. SOLUTION: Replace the OACB (p/n A03U H010 5A). For the OACB location, please see the attached file. Note :The new OACB will not have firmware loadedwhich will require the board be flashed using the ISW utility. USB flash will not be possible until the firmware is installed on thereplacement OACB. "Please Wait" message with C-37C5 (or any C-37xx code). CAUSE: Any C-37xx code indicates a problem with the fuser roller temperature. SOLUTION: For the C-37C5 code, replace the upper fuser lamp (p/n A03U M31E 00). "Please Wait Warming Up" messagefrequently during copy/print runs. CAUSE: Incorrect Software SW setting. SOLUTION: Set fixing temperature soft switch to the standard setting. To set the fixing temperature soft switch perform the following: 1.Enter Service mode. 2.Select System Setting. 3.Select Software SW Setting. 4.Set Software SW 19-1 to1 (ON), 19-2 to 1 (ON) and 19-3 to0 (OFF for Standard fixing temperature settings. 5.Exit Service mode. "Please Wait Now Adjusting" message. CAUSE: Machine has a service code and the display of service codes has been disabled. SOLUTION: Set Software SW 11-0to0. Cycle power OFF/ON and check for a service code. "Please Wait..." message. Touch panel is unresponsive, Sub power indication light is flashing on control panel andService mode can not be accessed by
August 2011
235
bizhub PRO C6500

powering on while holding utility. CAUSE: The OACB was replaced with no firmwareloaded.
SOLUTION: Load firmware. PowerON themachine and wait until it reaches the "Please Wait" indication. Using a USB cable (USB memory stick cannot be used)and the ISWTRNS utility, sendthe "ImageAll" files. The transfer may be slow. SPECIAL NOTE : Solution contribution byJohn Miller, Workgroup/SSD; David Aekus/Ed Bellone/Jim Behrends/Chuck Tripp, Production Print/SSD and Clinton Marquardt, ESS/SSD
Solution ID Description C-6704.
TAUS0701110EN*
Solution Usage
26
Solution PROBABLE CAUSES: 1. The Image Memory Control Board (IMCB)has failed. Replace the image memory control board(p/n A03U H040 13). 2. The code is indicated when making a booklet and saddle stitching. If the booklet is made without saddle stitch, it works fine with no error codes. Size is set to metric in Command WorkStation. Change to inch size. 3. Components NF30 and C249have failed on theIPB. For the details, please viewthe attached photo. Replace the IPB (p/n A03U H020 15). 4. INDriver patch is required or Fusion Board has failed if using the Creo controller (IC-304). Install the Fusion (INDriver) patch. If that does not resolve the problem,replace the Fusion Board (p/n 503-00351A). 5. Document is being scannedwhile the controller is still booting. Pleasewait until the controllerhas fullyloaded before beginning the scan process. 6. Failed Image Processing Board. Replace the IPB (p/n A03U H02028). Note : Codes C-6702or C-6703 may also be indicated 7. Failed OACB (System Control Board). Replace the OACB (p/n A03U H010 5A). SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD and Clinton Marquardt, ESS
Solution ID
TAUS0703448EN*
Solution Usage
25
Description SD-501, staples jamming or misfiring.
Solution CAUSE:Malfunctioning staple cartridge. SOLUTION: A modified staple cartridge is available. Any cartridge with a datecode before 12/2007 could exhibit this problem.For those experiencing this problem please follow standard warranty procedures to return themalfunctioning cartridge. Note : All the staple cartridges in stock are above the 12/2007 date code and should not present a problem. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD
Solution ID
TAUS0800312EN*
Solution Usage
25
Description C-0213 code when Start button is pressed at Ready or intermittently during operation. Solution PROBABLE CAUSES: 1. A one-way paper exit drive gear is slipping. Replace Paper Exit Gear/2 - 29T(p/n A03U 9098 00), Paper Exit Gear/3 - 23T(p/n A03U 9097 01), Paper Exit Gear/4 - 37T(p/n A03U 9096 00) and/or Paper Exit Gear/5 - 40T(p/n A03U 9095 02) as necessary.
August 2011
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bizhub PRO C6500
2. Dirty or failed Paper Exit Pressure Home sensor (PS10). Verify operation in I/O Check Mode,input code 27-25. Clean or replace PS10 as necessary (p/n 08AA 8551 2). Please refer to attached C0213 document for more detailed information. 3. Paper Exit motor(M54) failed. Verify operation in I/O Check Mode,output code 27-25. Replace M54(p/n A03U M111 00) if necessary. 4. Open ICP2 (24V DC) on the ACDB. Replace the ACDB (p/n A03U H520 02). 5. Original style regulating shaft is installed . ( bizhub PRO C6500/C6500P/C5500 only) Installmodified Paper Exit Regulating shaft (p/n A03U 8929 02). Note : Please refer to attached Parts Modification Notice and ExitSection parts document. 6. The wiring for M54 has been damaged by the rear side of the paper transport section or rearsection of the paper transport unit bracket contacting the harness. Inspect the wiring harness to M54 and replace as needed (p/n A03U N213 02 ) . Note : Please review the attached WireDamage document for images of the wire harness and suspect section of the paper transport. Also,refer to attached C0213 document for more detailed information. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Michael Johnson, KMBS/San Francisco and Ian Lynch/Ed Bellone/Mike McCarthy/Chuck Tripp/Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0701674EN*
Solution Usage
22
Description C-4718, C-4719, C-4720 or C-4721.Depending on the code indicated, the three other malfunction codeshave not been registered.
Solution CAUSE: Write unit failure. SOLUTION:Replace the write unit. bizhub PRO C5500/C6500 write unit: p/n A03U R712 00 - color p/n A03U R711 00 - black bizhub PRO C5501/C6501 write unit: p/n A0U0 R708 00 - color p/n A0U0 R707 00 - black Note : The following codes relate to individual write units. CODE WRITE UNIT C-4718 Yellow C-4719 Magenta C-4720 Cyan C-4721 Black SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0654643EN*
Solution Usage
19
August 2011
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bizhub PRO C6500

Description FS-503, SC77-25 (B/W MFP) or C-1142 (Color MFP) .
Solution CAUSE: A failed Paper Lifting gear /D (15T/40T) and/or the Intermediate Roller Open/Close motor (M25). Note : The motor worm gear and paper lift up gear are worn or improperly meshed and unable to transmit the drive. This applies to machines below the following serial numbers: 15AE03833 15AF00951 Manufacturing changes were made to eliminate this situation on machines with higher serial numbers. SOLUTION: Replace Paper Lifting gear /D (p/n 5400 7732 1) and/or the Intermediate Roller Open/Close motor (p/n 15AA R717 00 - includes worm gear). Notes : 1. The operation of the intermediate roller and motor can be checked using I/O mode output code 72-56. When initiated, the intermediate roller should perform a home search. 2. If improperly meshed and only slightly worn, loosen the screw that fixesM25(using#1 Phillips-head screwdriver). While pressing the worm gear slightly in the direction of the gear, tighten the screw and apply asmall amount(2-3mm size) of Plus Guard grease (p/n 00GR00020) on the worm gear anda few drops (5-6mm size)on the cam surface. If the worm gear and worm wheel are seriously worn, replace themand then apply grease as previously mentioned. CAUTION : Be careful not to smear grease on the nearby sensor (PS33). 3. Refer to attached documentation for additional detail. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Ed Bellone andBob Moeller, Production Print/SSD
Solution ID
TAUS0702667EN*
Solution Usage
19
Description C-2451, C-2452, C-2453orC-2454. Solution CAUSE:A toner density sensor has failed or is being read incorrectly. SOLUTION:To troubleshoot: 1. Swap suspected problem developing unit with theanother developing unit (tape up the developer toner entrance hole or leave toner hopper unit open with interlocks made so it will not be adding toner to the incorrect swapped unit) and powerON the machine. If the problem follows the developing unit and a different service code is indicated,the TDS sensor (p/n A03U M508 01) may have failed. 2. Check the values of the sensors in the Service Mode: Service Mode a Process adjustment a Sensor output check a #4 TCR sensors . Values should be around 127-130 (if no reading, check developing unit connections, spring contacts and for loose wires). The higher the value, the more undertoned the developer. The lower the value, the more overtoned. 3. Try depleting toner, if needed, from the suspected unit by running halftones of test pattern 53, density of 255 (leaving toner hopper unit open so it will not add toner). Check if the TCR value rises, achieving a value of 130. 4. Try adding toner to the suspected unit (closing the toner hopper unit so it will add) in the I/O mode (54-0 for Yellow, 54-3 for Magenta, 54-6 for Cyan or 54-9 for Black) to see if the suspected unit values go lower (if not, the toner hopper may be packed or the toner motor has failed; test in I/O). Try to achieve the value of 127-130.Please refer to attached documentation. To viewthe PDF, you may need to download a free copy of Adobe Reader. 5. The above procedures might have to be done a couple of times to achieve the target values. Perform any required image adjustments after the procedure has been done. Malfunction Code Color C-2451Yellow C-2452 Magenta C-2453 Cyan C-2454 Black Note : Developing Units are normally replaced at 600,000 anddeveloperis normally replaced at 200,000. SPECIAL NOTE : Solution contribution by Chuck Tripp/Freddie Burnham/Ed Bellone/Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0702328EN*
Solution Usage
18
Description C-2721 (C-2721) shortly after power up or during operation.
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bizhub PRO C6500

Solution PROBABLE CAUSES: 1.FailedHV2. ReplaceHV2 (p/n A03U M404 00).
2. Bad connection. Re-seat the connection to the separation pole of the separationdischarge section.Please see attached diagram from the Field Service Manual.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : The code does not appear immediately after pre-drive; it appearswhen a copy is made and the paper stops at the separation section. 3. Separation abnormality; poorconnection of the Powering Block A Assembly (p/n 65AA R7460 0), and/or the Powering Block 1 Assembly (p/n 65AA R7270 0) and/or Separation Wire (p/n 65AA 9025 0). Check the connectors of the power blocks for corrosion, proper alignment and contact. Replace as necessary. SPECIAL NOTE : Solution contribution by Marco Cortez, KMBS/San Diego and Mark D'Attilio/Freddie Burnham/Ian Lynch/Ed Bellone, Production Print/SSD
Solution ID
TAUS0701790EN*
Solution Usage
17
Description C-0413 or C-0414 error code which may be intermittent.
Solution PROBABLE CAUSES: 1. The optional heater (HT-504) is installed but not powered ON. Ensure that the optional heater (Fan heater/Up - HTR3 or Fan heater/Lw - HTR4)is powered ON using the switch on the lower left side of the machine (see pages 1-5 of attached Installation Manual). Note : To viewthe PDF, you may need to download a free copy of Adobe Reader. 2. The optional heater (HT-504) is installed and powered ON but not enabled in the System settings (25 mode). Ensure thatDIPswitch 25-7 is set to 0 (enabled). 3. The optional heater (HT-504) has failed. Disable the heater power switch and open/close the front door. If the code does not reset, as a temporary measure, disconnect Fan heater/Up (HTR3) and/or Fan heater/Lw (HTR4) to get the machine up and running. Replace the optional heater(Item #A0410Y1). Note : The optional heateris not available as a spare part and must be ordered usingthe item number. SPECIAL NOTE : Solution contribution by Ed Bellone/David Aekus/Freddie Burnham, Production Print/SSD
Solution ID
TAUS0703438EN*
Solution Usage
17
Description C2811, C2812, C2813 or C2814 error code. Solution PROBABLE CAUSES: 1. The drum potential sensor for yellow (C-2811), magenta (C-2812), cyan (C-2813) or black (C-2814)may have a film of toner dust on it affectingsensitivity. Clean the sensorand if the problem persists replace the HV detecting sensor assembly (p/n A03U R736 00).The sensors for the 4 colors are interchangeable. 2. The Process Carriage connector is contaminated. Clean the connectors on the rear of the ProcessCarriage and opposing connectoron main body. SPECIAL NOTE : Solution contribution by David Aekus and Jim Behrends, Production Print/SSD
Solution ID
TAUS0800001EN*
Solution Usage
17
August 2011
239
bizhub PRO C6500

Description C-C101 (CC101) which might occur after performing a PM.
Solution PROBABLE CAUSES: 1. When the sub power switch (SW2) is ON, no response is received from the Printer Control Board (PRCB) within the specified time because ICP23 on PRCB is OPEN. Too long of a screw was used in installing transfer unit. The screw has come in contact with drum and shorted the drum potential sensor, which in turn has opened ICP23. Note : Any pinched, shorted or cut wiresmay alsocausethe problem. Check installation of transfer units. Replace the incorrect screw witha shorter one, replace damaged DRPS (p/n A03U R736 00)andthe PRCB (p/n A03U R759 00). Note : If unable to locate ICP23 (2.3A fusable link), it can be found in the lower left section of the PRCB near connector CN301. 2. Transfer drive motor M18 has failed, connector was not seated properly, or connector and/or wiring from PRCB to motor has been damaged. Check connections and wiring from PRCB to M18. Replace the PRCB (p/n A03U R759 00) and alsoM18 if necessary (p/n 27LA 8001 2E). SPECIAL NOTE : Solution contribution by Chuck Tripp and Greg Lantowski, Production Print/SSD
Solution ID
TAUS0802090EN*
Solution Usage
17
Description C-C134 (CC134) after replacing image processing board.
Solution CAUSE: The incorrect Image processing board is installed. Note :The latest bizhub PRO C6500/C6500P/C5500 IPB (p/n A03UH020 15 or greater) and bizhub PRO C6501/C6501P/C5501/C65hc (p/n A0U0 H020 *). The [*] designates the last digitsof theboard revision("00"is the initial version). SOLUTION: Install the correct Image processing board. SPECIAL NOTE : Solution contribution by KMBT (Japan) and Ed Bellone, Production Print/SSD.
Solution ID
TAUS0622313EN*
Solution Usage
16
Description ISW DATA ERROR 41 when attempting to flash the firmware. Solution CAUSE: A printer is attached to LPT1 preventing the ISW utility from sending the file to LPT1. SOLUTION: Remove the printer (or other device) that is attached to LPT1. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD and Stephen Schmelcke, Workgroup/SSD
Solution ID Description No power.
TAUS0658376EN*
Solution Usage
15
Solution PROBABLE CAUSES: 1. Failed OACB. Replace OACB (p/n A03U H010 5A).
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bizhub PRO C6500
2. Peripherals were plugged into the wrong connector on the RU-504.This causes a short in the 5V DC line in the bizhub PRO C6500/C6500P/C6501 and any attached peripherals. Multiple boards will need to be replaced. These include (not limited to) the following boards: Control boards of all options (includes DF, RU, FS, SD, etc.). Note : Please see the attached Bulletin Number 6541 for further information. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Clinton Marquardt/Ed Bellone, ESS and Jim Behrends/David Aekus, Production Print/SSD
Solution ID
TAUS0800075EN*
Solution Usage
15
Description C-0418error code which may be intermittent.
Solution PROBABLE CAUSES: 1. This occurswhen the LU-202 is set to Coated Paper and the Relative Humidity is above 56%. Installthemodified LU-202 LCT control board (p/n A03W H010 13). 2. Failing HT-503 (Item #A0410Y0). Replace HT-503. Note : Ensure the Dehumidifier Switch (SW3) is turned ON with the HT-503 installed. SW3 is located on the lower left side of the machine under a cover. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and Ed Bellone, Production Print/SSD
Solution ID
TAUS0800258EN*
Solution Usage
15
Description Intermittent C-4701 (C4701) and/or C-4703(C4703) codes. Solution CAUSE: A failed Image Memory Control Board. SOLUTION: Replace the IMCB (p/n A03U H040 13). SPECIAL NOTE : Solution contribution by Ian Lynch and Ed Bellone, Production Print/SSD
Solution ID
TAUS0701026EN*
Solution Usage
14
Description C-2451 (C2451) intermittently or at power up. Solution PROBABLE CAUSES: 1.Auto Refresh Interval is set to OFF. Set the Auto Refresh Interval (Interval/Quantity Adj.) accordingly. Select the execution intervals and the toner consumption amount of the toner refresh mode (checks the average of print coverage for each color with each specific drive distance of the developing roller/K, and consumes a certain amount of toner for the color that the print coverage is lower than 5% converted in A4 size after completion of printing). From theService Mode Menu screen: a.Press [02 Process Adjustment]. b.Press [05 Interval/Quantity Adj.]. c.Press [02 Auto. Refresh Interval]. d. At theAutomatic Refresh Interval screen, specify the settings of each adjustment item: Execution existence: ON
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bizhub PRO C6500

b. Execution frequency: [small] - Equivalent to A4 continuous 1,000 prints [middle] - Equivalent to A4 continuous 500 prints [large] - Equivalent to A4 continuous 330 prints
Refresh quantity: [small] - Equivalent to A3 solid 3 sheets [middle] - Equivalent to A3 solid 5 sheets [large] - Equivalent to A3 solid 8 sheets Note :Execution frequency varies depending on environmental temperature and print modes. e.Press [OK]to enable the new settings or press [Cancel] to cancel the operation. 2. Failed Yellow Developing Unit. Replace the Yellow Developing Unit (p/n A03U R706 00). 3. DCPS2 has failed. Verify 24V DCoutput from DCPS2, there should be 24V DCat CN112 pins 1 & 2 and CN113 pins 1 & 2. If voltage is missing replace DCPS2 (p\n A03U M402 01). SPECIAL NOTE : Solution contribution by Craig Blyther, ASG/SSD and Jim Behrends/Gregg Gallant, Production Print/SSD
Solution ID
TAUS0801972EN*
Solution Usage
13
Description SD-501/SD-506, SC77-95 (bizhub PRO 1050 series only) or C-1411shortly after power up.
Solution PROBABLE CAUSES: 1. Loss of 5V DC on SDDB(green LED not lit).OPEN ICP1 on SDDB (ICP1 is located near CN100 on bottom middle of PWB). With power ON, check each side of the ICP with a voltmeter set on DC volts.If the ICP is OPEN, one side of the ICP will have 5V DC and the other side will 0V DC.If the ICP is OPEN, replace the SD driver board (p/n 15AN -932 1F). Note : Attached is the troubleshooting procedure to resolve SDDB ICP1 failures as there are many components connected to this ICP. To viewthe PDF, you may need to download a free copy of Adobe Reader. 2. SD control board has failed. Replace the SD-501 CB (p/n 15AN-931 3H) or SD-506 CB (p/n A0H2 H010 12). SPECIAL NOTE : Solution contribution by Benjamin Geary, KMBS/Fort Worth; Bob Moeller/Jim Behrends, Production Print/SSD and Felix Burgen, ESS
Solution ID
TAUS0701241EN*
Solution Usage
12
Description Ready to print"and "Exchange time ofToner Filter!" messages. Solution CAUSE: Toner filtersneed to be replaced and the life counter needs to be reset. SOLUTION: Replace the filters. Enter theService Modeto reset the life counter: 1. Enter Service Mode. 2. Select [4: COUNTER/DATA]. 3. Select [3: PARTS COUNTER]. 4. Select [1: COUNT OF SPECIAL PARTS]. 5. Using the down arrow, scroll down to highlight the desired part to be reset (NO: 002 & 003), Dust-proof Filter/1 (Right Side - p/n A03UA122) and Dust-proof Filter/2 (Rear Side - p/n 65AA-142). 6. Select [COUNT RESET]. 7. Exit the Service mode. Notes : a. When either part is reset, both counts will reset as they are linked and must be changed as a set. b. The part numbers to order these filters are:
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bizhub PRO C6500
Dust Proof Filter 1 (listed as "filter exchanging assy" in SAP); found in main body Service Manual, page 13 aspart number A03U R701 00. Dust Proof Filter 2; found in main body Service Manual, page 13 aspart number 65AA R718 00. SPECIAL NOTE : Solution contribution by SSD Printer Support and Chuck Tripp/Ed Bellone/Freddie Burnham/Jim Behrends, Production Print/SSD
Solution ID
TAUS0657064EN*
Solution Usage
11
Description C-3912code at power up or "Machine warming up please wait" message.
Solution PROBABLE CAUSES: 1. Failed ACDB. Replace the ACDB (p/n A03U H520 02). Note : Before replacing the ACDB ensure that temperature sensor/3 (TH3) is working. TH3 will read if one of the fuser lamps is open. 2. Failed fuser lamp(s). Check continuity of the three upper fuser lamps L2, L3 and L4. Replace failed fuser lamp (p/n A03U M31E 00). SPECIAL NOTE : Solution contribution by Jim Behrends/Mike McCarthy/Ed Bellone/David Aekus, Production Print/SSD
Solution ID
TAUS0701412EN*
Solution Usage
11
Description MEMORY FULL message when copying or printing. The memory level on the LCD counts down to zero.
Solution CAUSE : The cause is undetermined at this time and thisissue is being researched by SSD. SOLUTION:Please verify the following: 1. Ensure that, with the HD-506 kit installed, software DIPSwitch 2-0=1 and 10-1=1. 2. Ensure that theMFPis installed with the latest firmwareversion. Firmwareand system softwareare available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Pleaserefer toattached Bulletin 5898 for additional details.To view a PDF, you may need to download a free copy of Adobe Reader. 3.Ensure that the IC-303 controller is updated to latest system codeversion 1.02 (use the most currentsystem software)and all the necessary patches are applied. Refer toattached Bulletin Number 5945. If the memory full condition does not affect machine operation, thenno action is necessary. If theMFP is locking up and/or requires user intervention to complete printing after a MEMORY FULL message, then pleasecontact KMBS/SSD to report the issue and please provide the following information to aid SSD in the research of this issue: a. The customer print file or copy processthat caused the problem. b. The exact settings they set whenprinting the file. These settingscan be printed fromthe summary list in Command WorkStation. c.The paper tray, type, wieght, etc. d. TheMFPperipheral configuration. e. TheMFPManagement Lists with current firmware version installed. f. The Fiery controller configuration pages with current system code version installed. g.The exact message on theMFPLCDwhen the problem occurs. h. Does the customer need to press a button on theMFPto continue the print process? i. What is the exact message in Command WorkStation when the problem occurs? j.Confirm that the memory board is the proper version. Bulletin Number 5898includes a photo of the board with a number desiginating the version type. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0800607EN*
Solution Usage
11
Description SD-501, PLEASE EXCHANGE TRIMMER RECEIVER OF SADDLE STITCH UNIT message.
Solution CAUSE:The surface of the cutting board of the trimmer unit has reached its useful life (after 18,900trim cycles).
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bizhub PRO C6500
SOLUTION:The cutting board (p/n 15AN 5282 1E), also referred as the trimmer receiver or the catching plate, must be replaced.The part can be found in the SD-501 Parts Guide Manual in the paper adjustment unit sectionat theend of the manual.Replacement procedure can be found in the SD-501 Field Service Manual and is titled as:Replacing the trimmer board assembly. Note : See attached instructions. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Bob Moeller/Mike McCarthy/David Aekus/Ed Bellone, Production Print/SSD
Solution ID
TAUS0801834EN*
Solution Usage
11
Description Error code C-4850.
Solution PROBABLE CAUSES: 1. Firmware update required. Please ensure that the latestfirmware version is installed. The latest version of firmware, system software or print drivers is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Note : If the problem occurs while usingan SD-501 (bizhub PRO C6500/C6500P only), install mimimum version 30-GCD for the Saddle Stitcher. A C-4840code may also be indicated. 2. The Overall Control Board has failed. Replace the OACB (p/n A03U H010 5A). IMPORTANT : The latest firmware should beinstalled before replacement of the OACB. 3. Incorrect initial settings. Perform the following: a. Depress "Utility". b. Select "User setting". c. Select "Initial setting". d. Select "Copy Initial Setting". e. Select "ADF" or select "1 -> 1" on initial copy mode. f. Press "OK". SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Chuck Tripp, Production Print/SSD
Solution ID Description C-283x codes.
TAUS0658165EN*
Solution Usage
10
Solution CAUSE: LD Power becomes saturated when performing Auto Gamma adjustment in a low humidity condition. SOLUTION: Perform the following adjustment: 1. [Utility]. 2. [Machine Admin. Setting]. 3. [System Setting]. 4. [Expert Adjustment]. 5. [Process Adjustment]. 6. [Toner Quantity / Exposure]. 7. Select the proper Exposure Adjustment [Yellow, Magenta, Cyan, or Black] by using the Next/Previous button. 8. Select Standard then select [-2] under Exposure. 9. Press OK. Notes : a.If the problem persists, replace the problem color drum since the cause of the SC is the combination of drum characteristic and humidity. b. The following codes = colors: C-2831 = Yellow ; C-2832 = Magenta ; C-2833 = Cyan ; C-2834 = Black . SPECIAL NOTE : Solution contribution by Ed Bellone and David Aekus, Production Print/SSD
August 2011
244
bizhub PRO C6500

TAUS0902555EN*

Solution Usage 10
Solution ID
Description The HTTP Communication protocol is newly supported for bizhub vCare. Major advantages of HTTP communication include the ease of configuration and the utilization ofthe widely accepted HTTP protocol. MFPs registered in the vCare system as of 9/15 are to be configured via the new vCare HTTP protocol. All supported MFPs will be configured for one-way HTTP communication: bizhub C220, C280, C360 bizhub C452, C552, C652, C552DS, C652DS bizhub PRO 950 bizhub PRO 1200, 1200P, 1051 bizhub PRO C5500, C5501, C6500, C6501 Solution Setup instructions for vCare HTTP can be downloaded from http://www.mykonicaminolta.com . Navigate to Products " Product Reference Materials. Select Application Solutions " bizhub vCare " Manuals " Installation Manuals. Choose the vCare HTTP setup instructions from the list of documents presented. For assistance configuring MFPs for HTTP communication,call the SSD Hotline at 800-825-5664. The attached vCare HTTP Guides ver 1.5.zip contains the vCare HTTP Setup Instructions for the currently supported models. SPECIAL NOTE: Solution contribution by Mark Kemp, ESS
Solution ID
TAUS0657242EN*
Solution Usage
Description Finishing peripherals are not being recognized when installed or after replacing the finishing option control board. Solution Please note that the legacy finishing options for thebizhub PRO 1050 cannot be used on thebizhub PRO C6500. The legacy finishing products for thebizhub PRO 1050 carry the same name as thebizhub PRO C6500 yet they are incompatible. The finishing options for thebizhub PRO C6500 start with the following serial numbers: FS-503 15AE FD-501 15BN SD-501 15AQ LS-501 15AM The legacy finishing options for the bizhub PRO 1050 start with the following serial numbers: FS-503 15AA FD-501 15AH SD-501 15AN LS-501 15AV Notes : 1.The finishing options for thebizhub PRO C6500 are capable of being used on thebizhub PRO 1050. The finishing options are shipped with firmware for thebizhub PRO C6500 and must be flashed withbizhub PRO 1050 firmware to work. In order to flash to the appropriatebizhub PRO 1050 firmware version the newer style finishers must be configured with the hardware dipswitches set to: 1 = ON, 2 = OFF, 3 = ON, 4 = ON If the finishing options are installed lateron a bizhub Pro C6500, the firmware has to be flashed again to the correct model. 2. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 3.When connecting the finishing features onto the bizhub PRO 1050 the nearest finisher needs the jumper installed in connector 19 on the finisher control board. All other finishers should have the wiring connector for connector 19 installed. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0702196EN*
Solution Usage
Description C-D0E1 (CD0E1).
Solution CAUSE: Black Hard Disk Drive (HDD) initialization abnormality.
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bizhub PRO C6500
SOLUTION: This has been corrected with firmware version 26 (install version 26 or later). The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Run I/O code 99-03. This will check HDD for bad sectors and recovery. If problem persists, swap the black HDD with another color to verify that the HDD failed and replace the individual HDD as necessary (p/n A03Y R701 00). The HD-506 is actually a kit (p/n A03Y0Y0) that includes 4x40GB hard drives (1 per color channel) mounted to a single board. The drives are formatted (FAT32) and contains pre-loaded stamps and watermarks with plenty of room for user overlays. Notes : 1. To temporarily use the machine, set DipSW 2, Bit 0 to 0. This will disable the HDDs. 2.Please referenceversion 26 Release Notes prior to installation. The HD-506 Installation and Parts Manuals are also attached for reference. 3. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone/Freddie Burnham/Mike McCarthy/Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0703823EN*
Solution Usage
Description Scan to E-mail addresses/one-touchesare not being retained on the MFP. Solution CAUSE: System code update required. SOLUTION: Please download and install IC-408 System Code version 1.1 or greater. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD
Solution ID
TAUS0800295EN*
Solution Usage
Description The Use Management List, the Account track & Authentication information, is blank when printed. Solution CAUSE: A user has not been registered for User Authentication. SOLUTION: Account Track data will be output if either User Authentication is enabledor a User Authentication account is set up and then User Authentication is disabled with the account still Registered. To Register a user, select: 1.Utility. 2. Machine Admin. 3. User Auth./Account Track. 4. Authentication method. 5. Set User Authentication ON (MFP). 6. Close. 7. User Authentication Set. 8. User Register. 9. Add. 10. Create user. 11. Return. 12. Close. 13. Go back to Authentication Method. 14. User Authentication OFF. 15. OK. 16. Close. 17. System Setting. 18. List/Count. 19. Use Management List. 20. Select Copy at top of screen. 21. Press Start. 21. Once list has output, select Utility tab at top of screen. 22. Return. 23. Exit. The list will now output with Account Track information. SPECIAL NOTE : Solution contribution by Chuck Tripp/Ian Lynch/Freddie Burnham, Production Print/SSD
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bizhub PRO C6500


Solution Usage 8
Description C-6801(C6801) at power up. Solution PROBABLE CAUSES: 1.Poor connection of the Operation panel. Reseat Operation panel connectors. 2.Communications error between the Overall CB, PRCB and the Operation panel. Reseat the connectorss on the CB and the PRCB. SPECIAL NOTE : Solution contribution by Jim Behrends and Ed Bellone, Production Print/SSD
Solution ID
TAUS0701563EN*
Solution Usage
Description C-C133 code after installing firmware or shortly after power ON. Solution PROBABLE CAUSES: 1. Failure of the memory control board. Replace the memory control board (p/n A03U H040 13). 2. A modifiedMemory Control Board was not installed before the firmware was upgraded. Machines below serial number A03010000516 need the modified board installed before upgrading to version 25 firmware. (bizhub PRO C6500/C6500P) Install the modifiedMemory Control Board (p/n A03U H040 13). Refer to page4 of the attached Bulletin Number 5898. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and John Auxier, KMBS/Peoria, IL
Solution ID
TAUS0800245EN*
Solution Usage
Description Paper skew from all paper trays. Solution CAUSE: Misalignment of the transfer belt (p/n A03U 5042 00). SOLUTION: Repair or replace the transfer belt as necessary. Note : Install countermeasure against tension roller dropping out modification for the transfer assembly. This modification will prevent the transfer belt from walking to one side. See attached Bulletin Number6241. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD TAUS0800737EN* 8
Solution ID
Solution Usage
Description SD-501, staples jamming, misfiring, not pushing through sheets. Solution CAUSE: Staple unit not adjusted correctly. SOLUTION: Perform the Tilt/Gap adjustment to correct staple alignment. The attached document shows the procedures for this adjustment as listed in the SD-501 Service Manual. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0644279EN*
Solution Usage
Description SD-501, SC77-65 (C-1246).
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Solution PROBABLE CAUSES: 1. One or both of the Paper Holding Springs in the bundle clip have broken causing the bundle clip to jam. If not broken, Paper Holding Spring/left (p/n 15AN 5524 0) and Paper Holding Spring/right (p/n 15AN 5538 0)may beincorrectly installed . Inspect the holding springs on the bundle clip which are located in the slope section of the SD unit. If broken or even if they are incorrectly installed, replace the springs. The work of replacing the springs takes approximately 10 minutes. Notes : a. For the location of the springs, see the SD-501 Parts Manual, page 9, references 8 and 10. b. The machines on which the springs may be incorrectly installedinclude s/n 15AN00001 to 15AN00187. c. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . 2. PS33 (bundle clip upper limit sensor) located at the top of then slope section has failed. Using I/O mode code 71-42 input, check the sensor for changes of state. If the sensor does not change state, replace PS33 (p/n 08AA 8551 2). 3. M11 (Bundle clip motor) has failed. After verifying that PS33 (bundle clip upper limit sensor), PS30 (bundle clip lower limit sensor) and PS34 (bundle clip home position sensor)are functioning by checking in the I/O mode, replace the bundle clip motor (p/n 15AN R728 00). The motor may operate but may be too weak to overcome the spring pressure at the top and bottom of the slope section. 4. The bundle clip is binding on its rail due to contamination or lack of lubrication. Note : This occurs when making booklets. Clean the bundle clip rail and lubricate with a light lubrication.Do not use a heavy grease. 5. The bundle clip is binding at its lower position not allowing it to reach the bundle clip lower limit sensor (PS30) due to worn Slide Plate/1, Slide Plate/2 and slide plate bearings. Replace the following parts: Slide plate/1 (p/n 15AN 5503 1E) Slide plate/2 (p/n 15AN 5526 2G) Slide bearings (2) (p/n 15AN 5514 0) These parts can be found on page 9 of the SD-501 Parts Guide Manual SPECIAL NOTE : Solution contribution by Chuck Tripp/Bob Moeller, ProductionPrint/SSD and Steven Penny, KMBS/Wixom, MI
Solution ID
TAUS0651801EN*
Solution Usage
Description CHECK POWER AND CABLE message for SD-501/SD-506 at power up.
Solution CAUSE: SD-501/SD-506 door switches not actuated. SOLUTION: Make certain that the finisher doors are closed and the switches actuated. If the switches are actuated and the problem persists, check the continuity. Replace the door switches (p/n 40AA 8501 0) as needed. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0657452EN*
Solution Usage
Description "Memory Full" messagewhen copying mutiple colored originals through the DF-609 and requesting more than one set after installing the HD-506.
Solution CAUSE: Dipswitch 10-1 (Hard disk image memory)is set to 0 (OFF). SOLUTION: Set dipswitch 10-1 to 1 (ON) to allocate extra memory after the HD-506 is installed. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0703727EN*
Solution Usage
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Description C-2411, C-2412, C-2413 or C-2414 at power up or intermittently. Codes may be indicated when performing the drum adjustments.
Solution PROBABLE CAUSES: 1. OPEN ICP15, 12V DCfuse (fuse type =ICP-S1.0) on the Printer Control Board (Printer Control Unit). Check the fuse on the PRCB and replace the board as necessary (p/n A03U R7B5 00). 2. Failed TCR Sensor. Replace the Toner Density Sensor (p/n A03U M508 01) for the Developing Unit indicated by the failure code. SPECIAL NOTE : Solution contribution by Freddie Burnham and Ian Lynch, Production Print/SSD
Solution ID
TAUS0807905EN*
Solution Usage
Description C-2451, C-2452, C-2453 after long runs of dark copy/print jobs. Machine codes after 30K - 40K B&W copies made in one run. No color copies made.
Solution PROBABLE CAUSES: 1. Toner Density Sensor values are undertoned. Check Toner Density Sensor values in the Service mode a Process Adjustment a Sensor output check a 04 Toner Density Sensor Check. Values should read approximately 127. An error code could occur if the value is above 210 (undertoned). Briefly run the toner supply motor to bring to 127 value. Notes : a. This is a quick process. Be ready to stop the motor. b. Toner motors check OK in I/O mode. 2. Developing unit augers are not turning. Damaged gears or developer motor. Replace developing unit (p/n A03U R706 00) or replace developer motor (p/n 27LA 8003 2E). 3. Faulty/failed ChargingUnit. Replace ChargingUnit. (bizhub PRO C6500/C6500P - p/n A03U R703 00 or bizhub PRO C6501/C6501P/C65hc - p/n A0U0 R712 00). SPECIAL NOTE : Solution contribution by Mike McCarthy and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0701718EN*
Solution Usage
Description Constant jam at inversion unit when duplexing or face down copying. Solution CAUSE: Failed AC Driver Board - ICP1 is OPEN. SOLUTION: Check ICP1 for continuity. If it fails, replace the AC Driver Board (p/n A03UH52001). SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0702090EN*
Solution Usage
Description PB-501, SC78-16.
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Solution PROBABLE CAUSES: 1. Motor M32 has failed. Replace M32 (p/n 15AA 8005 0) and the PB-501 driver board (p/n A075 H510 00). 2. An OPEN ICP12, ICP19 and/or ICP59 on the finisher drive board of the Perfect Binder. Verify open ICP fuses and replace the Perfect Binder control board (p/n A075 H020 02). Note : Clean melted glue residue and set machine to lower power mode function to prevent further issues.
ICP Supply Voltage Supplied To ICP12 5V DC M32 ICP19 5V DC PB drive board ICP59 24V DC M32 3. Low level of firmware. Note : The SC78-16 occurs after machine completes book jobs and sets idle for more than 30 minutes. A SC78-14 may also be indicated. Update firmware to minimum version of 50 and version 20 on the Perfect Binder.The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Freddie Burnham, Chuck Tripp, Greg Lantowskiand Ian Lynch - Production Print/SSD
Solution ID
TAUS0703347EN*
Solution Usage
Description When trying to reset the developer counter in the Special Parts Counter, the page count resets, but not the distance count. Solution CAUSE: The Toner Density Sensor Auto Adjust was not performed. SOLUTION: Please perform the following: 1. Enter the Service Mode. 2. Process Adjust. 3. Drum Peculiarity Adj. 4. Perform the Toner Density Sensor Init adjustment. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD TAUS0800469EN* 6
Solution ID
Solution Usage
Description ISW error 196when attempting to flash firmware. Solution When booting theMFP, the control panel indicates aC-C113 (CC113) or C-C114 (CC114) CAUSE: At the rear of the machine, DIPsw 2 is set to "OFF" or the jumper is inserted in CN19.
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SOLUTION: Set DIPsw 2 to "ON" and remove jumper and reinstall connector into CN19. Note : The error relating to FD-501 is C-C113 and for SD-501, C-C114. For the LS-501, make sure that the connector jack is disconnected and plugged into the connector plugs of the RU-503 unit. Please seesteps 8 & 9on pages E8/E9 of the attached LS-501 Installation Manual. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . When flashing the PB-501/PB-502 CAUSE: The jumper for CN29 on the PBCB is connected. SOLUTION: The jumper for CN29 on the PBCB must be removed and the wiring connector connected. The jumper is only used when the Perfect Binder is installed on abizhub PRO1050. After replacing PWB-PRCB CAUSE: When the PWB-PRCB was installed CN301 was not connected. SOLUTION: Unplug theMFP from the wall outlet and connect CN301. The connector is a 4-pin connector located on the bottom of PWB-PRCB. SPECIAL NOTE : Solution contribution by Chuck Tripp/Freddie Burnham/Ed Bellone/Ian Lynch/Gary Scimeca, Production Print/SSD
Solution ID
TAUS0800862EN*
Solution Usage
Description C-5003error code. Solution PROBABLE CAUSES: 1. The Conveyance Drive Board assembly (CDB) has failed. Check ICP13on theCDB (p/n A03U H050 04) and replace as needed. 2. DC Power Source/2 (DCPS/2) has failed. Check for 24V DCon CN115of DCPS/2 (p/n A03U M402 01) and replace DCPS as needed. SPECIAL NOTE : Solution contribution by Chuck Tripp and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0801767EN*
Solution Usage
Description C-C130 (CC130) after replacing the OACB from another machine. Solution PROBABLE CAUSES: 1. The OACB or PRCB has been replaced, but firmware has not been flashed to the new boards. Restart machine while holding down the "Utility" key to enter Service mode. When in Service mode, flash the firmware. 2. The OACB or PRCB was installed from a non-matching model. For example the OACB has been removed from a bizhub PRO C5500 and installed in a bizhub PRO C6500. The OACB has the same part number for both machines but, once installed and firmware has been flashed, the board is now model-specific. Install a new OACB (p/n A03U H010 5A) or PRCB (p/n A03U R759 00). 3. The NVRAM is not installed or itmay bedamaged. The operation paneldisplay is in Spanish (see attached example). Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Install NVRAM or contact SSD Hotline if the NVRAM is damaged and needs replacement. SPECIAL NOTE : Solution contribution by Chuck Tripp and Ed Bellone, Production Print/SSD
Solution ID
TAUS0901125EN*
Solution Usage
Description C-2840 (C2840)at startup. Solution CAUSE: The PGC sensor is malfunctioning. SOLUTION: Recall Standard Data to Factory Init from the Process Adj screen in Service mode. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
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Solution Usage 5
Description Can Not Use This Function in the Current Authentication Mode" messagein the browser. Unable to access Account Track via the machine NIC. Solution CAUSE:User Authentication has accounts input, is enabled, or the User Distribute Number is not set to 0. SOLUTION:To allow access to the Account track, perform the following at the machine: 1.Enter the Machine administrator mode and delete any User Authentication accounts that have been created. 2.Set the User Authentication to OFF. 3.Set the User Distribute Number to 0. Note : The User Distribute Number will not reset to 0 if accounts have already been created. Once this has been done, access is allowed to the Account Track setup page of the machine NIC using a web browser. SPECIAL NOTE : Solution contribution by Greg Lantowski and Gary Scimeca, Production Print/SSD
Solution ID
TAUS0700615EN*
Solution Usage
Description Unable to fold & staple a cover page. "It is not possible to staple because of finisher limitation"messageis listed in Command WorkStation.
Solution PROBABLE CAUSES: 1. The Paper Weight for the print job has not been set. The bizhub PRO C6500/IC-303 system must have information regarding the paper weight when selecting to staple the document. The Paper Weight information can be set either in the print driver or on Command WorkStation. The setting of "Printers Default" can be used providing that the desired default setting for Paper Weight has been set on the IC-303 under PostScript Setup. 2. Firmware update required. This issue has been resolved in version 30 main body firmware. Please download and install minimum version 30 main body firmware. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0700634EN*
Solution Usage
Description 'Dead' display with only the ON/OFF LED lit. Solution CAUSE: A failed OACB. SOLUTION: Replace the OACB (p/n A03UH01003). The OACB is listed in the Parts Manual as the System Control Board assembly (see attachment). Notes : 1.It may be necessary to unplug peripheral before flashing OACB collective image firmware. 2. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0702537EN*
Solution Usage
Description Touchscreen is not responding. If out of adjustment, how can the touchscreen be adjusted? Solution CAUSE: The touch panel (touchscreen) is out of adjustment and no longer responds. SOLUTION: To adjust the touchscreen, perform the following: 1.Selectthe Utility/Counter button. 2. Select 04 Touch Screen Adjustment. 3. Following theon-display prompts, touch the points on the display. 4. Touch theCheck boxes on the display to verify. 5. Save bypressing the hard key 0,then exit with hard key 1. Note : If adjustment must be made whenmachine has a service code,perform the following: a. Power on machine holding Utility/Counter button.
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b. Press the Access button. c.Press the 4 on keypad. d.Following theon-display prompts, touch the points on the display. e.Touch theCheck boxes on the display to verify. f.Save bypressing the hard key 0,then exit with hard key 1. SPECIAL NOTE : Solution contribution by David Aekus/Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0800663EN*
Solution Usage
Description Operation panel locks up.
Solution CAUSE: Failed System Control Board. SOLUTION:Replace the System Control Board (p/n A03UH01026). To prevent the operation panel from locking up,certain components on the System Control Board assembly ha ve been changed/added. See attached Parts Modification document for details.To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0802287EN*
Solution Usage
Description C-4521 (C4521) color registration error code. Solution CAUSE: It is possible toner or dust is deposited between the color registration sensors, PS8 and PS9, and their outer cover. Simply wiping the sensor will not resolve the problem. SOLUTION: Remove the color registration assembly (p/n A03U R7980 0) and inspect the sensors. If toner or dust is deposited between the sensor and its outer cover, the color registration assembly must be replaced. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID
TAUS0900057EN*
Solution Usage
Description C-4111, C-4112, C-4113 or C-4114 codes.
Solution CAUSE: Abnormal temperature detection of the polygon motor was detected. SOLUTION: Replace affected write unit or PRCB (p/n A03U R7B5 00). WRITE UNIT bizhub PRO C6501/C6501P/C5501/C65hc Part NumberError Code A0U0 R708 00C-4111/C-4112/C-4113(Color) A0U0 R707 00C-4114 (Black) bizhub PRO C6500/C6500P/C5500 Part NumberError Code A03U R7A6 00 C-4111/C-4112/C-4113 (Color) A03U R7A5 00 C-4114 (Black) Note : It is also possible that the fans and ducts providing air to the write unitsmight beclogged.This will cause them to overheat and fail.Please verify the fans and ducts are clean before installing new print heads as this may cause this issue to occur again. SPECIAL NOTE : Solution contribution by Ed Bellone and Ian Lynch, Production Print/SSD and Stephen Schmelcke, Workgroup/SSD
Solution ID
TAUS0900222EN*
Solution Usage
Description C-2470after a jam is cleared from inside MFP engine. There may be a "Close front door" message indicated.
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Solution CAUSE: Processing unit not connected. SOLUTION:Open front door and pull out processing unit by handles. Slide processing unit back into machine noting if it slides smoothly (check for obstructions if not smooth). Close front door.Replace PRCB (p/n A03U R7B5 00) if code does not clear. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS1000652EN*
Solution Usage
Description C-1001, C-1006 or SC77-59 error code. The finisher is "grayed out" on the control panel. Unable to flash. Solution CAUSE: Serial communication error between the main body and the finishing option. Incorrect DIPswitch setting. SOLUTION: Correctly set SW 3, DIPSW 2 on the FDCB. bizhub PRO 1050/1050P/1050e/1050eP - FD-501 DIPSW 2 = OFF bizhub PRO C6500/C6500P - FD-501 DIPSW 2 = ON (default) bizhub PRO 1051/1200/1200P - FD-503 DIPSW 2 = ON (default) bizhub PRO C6501/C6501P/C65hc - FD-503 DIPSW 2 = ON (default) For more information, review the attached documentation. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS1001748EN*
Solution Usage
Description Options cannot be recognized. System configuration display is without options.
Solution CAUSE: If replacingan option unit and the large connector is disconnected immediately after the main power is OFF, the control board of that option unit may be damaged. If this occurs, the operation panel displays the system configuration without the faulty option. SOLUTION: Disconnect the large connector LAST when you detach the option unit and connect the large connector FIRST when you attach the option unit. SPECIAL NOTE : Solution contribution by KMBT (Japan)
Solution ID
TAUS0656066EN*
Solution Usage
Description SD-501/SD-506, SC77-74 (bizhub PRO 1050/1050P/1050e/1050eP only)or C-1255.
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Solution PROBABLE CAUSES: 1. The clincher up/down gear has become damaged. Note : A grinding noise may also be heard. Replace the gear(p/n 15AN 7744 00). The stacker section must be withdrawn to access the gear.Pleaseseeattached SD-501 Bulletin Number 5384 as a reference. IMPORTANT :As a preventative measure,apply EM-30L grease (p/n 00GR00220) to the gear on the next service visit. After that, please apply grease every 750,000 copies. Grease is applied during the manufacturing process, but possibly dries upover time. The gear location can be seen when the left door of SD-501/SD-506 is opened. Using a long brush or similar, apply the grease under good light (flashlight). CAUTION : TurnOFF the power switch before starting the work and please be careful that grease does not fall off of the gear. 2. Failed M20 (clincher up/down motor) which"appears" to function normally, but lacks speed and strength to lift the clinchers and activate PS26 (clincher up/down home sensor) at the designated time (for reference, please see attached SD-501 Theory of Operation). The commutator in M20 becomes dirty and fails to make good connection with the brushes. The motor loses strength and speed or may fail tocommence rotating. When continuity is measured with a meter, reading will fluctuate wildly as the shaft is slowly turned, indicating poor connection through the commutator to the windings of the armature. Replace M20 (DC Brush Motor/1 - p/n 15AQ M103 00). 3. PS26 has failed. Replace PS26 (p\n 08AA 8551 2). 4. The staple clincher wiring is disconnected or the solenoid stopper portion of the staple clincher breaks. Check the staple clincher wiring connection. The shape of the staple Assy/B has been changed. Please replace the part andsee attached SD-501 Bulletin Number 6428 for reference.To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Steve Bray, Pacific Office Automation/Beaverton, OR; Jim Behrends/Gregg Gallant/Bob Moeller/Ed Bellone, Production Print/SSD and KMBT (Japan)
Solution ID
TAUS0657063EN*
Solution Usage
Description C-3911 (C3911) code at power up.
Solution PROBABLE CAUSES: 1.Failed temperature sensor/1 (TEMS1). Replace temperature sensor/1 (p/n 65AA 8801 0). 2. Failed ACDB. Replace the ACDB (p/n A03U H520 01). SPECIAL NOTE : Solution contribution by Ian Lynch/Ed Bellone, Production Print/SSD
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Solution Usage 4
Description HD-506 not recognized. Solution CAUSE: Software switch for HDD recognition not set correctly. SOLUTION: To enable HDD recognition, perform the following: 1. Access Service Mode by pressing the utility/counter key and then pressing Stop, 00, Stop, 01. 2. On the touchscreen, touch 03 [System Setting]. 3. On the next screen touch 01 [Software Switch Setting]. 4. Use the up/down arrows to scroll to Software dipswitch 2-0. Set the switch to ON (1) to enable the HD-506. Note : DipSW 10-1 also needs to be set to1 for the HD-506 to be utilized by the MFP. SPECIAL NOTE : Solution contribution by Cesar Jimenez and David Aekus, Production Print/SSD
Solution ID
TAUS0657642EN*
Solution Usage
Description Unable to scan to SMB. Solution CAUSE: SMB function is prohibited. SOLUTION: To enable SMB, perform the following: 1. Select Utility\Counter. 2. Select Machine Admin. Setting. 3. Select System Setting. 4. Select Operation Prohibit Set. 5. Select Scanner Prohibit Setting. 6. Select Permission next to the SMB tab. 7. Exit the Administrator mode. SPECIAL NOTE : Solution contribution by Cesar Jimenez/Ed Bellone/David Aekus, Production Print/SSD
Solution ID
TAUS0657853EN*
Solution Usage
Description FD-501, unable to update the finisher firmware.
Solution CAUSE:The jumper for CN19 is installed on the FD-501 instead of the actual connector. SOLUTION:Remove the jumper from CN19 and reinstall the connector for CN19. Note : CN19 is used in conjunction with the bizhub PRO 1050 series peripherals (options)only.Theconnector is already set for the bizhubC5500/C6500/C6500P when delivered. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0701457EN*
Solution Usage
Description C-1132 when not using the Punch option. Code may occur after replenishing stock in the bypass tray during a run.
Solution CAUSE: The Home Position Encoder Wheel is contacting the Home Position Sensor (PS301). SOLUTION: Check for proper placement of PS301 or excessive play of the Encoder Wheel. PS301 (p/n 13QA 8552 1) should be replaced if damaged due to contact. SPECIAL NOTE : Solution contribution by David Aekus and Chuck Tripp, Production Print/SSD
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Solution Usage 4
Description SC77-21 error code when performing any folding functions. Solution CAUSE: Isolation Dipswitch 18-5 is ON (1). SOLUTION: Set isolation Dipswitch 18-5to OFF (0). To set isolation Dipswitch 18-5to OFF, perform the following: 1. Enter Service mode. 2. Select [SOFTWARE SW SETTING]. 3. Scroll to software switch 18-5. 4. Select [OFF]. 5. Exit the 25 mode. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0703096EN*
Solution Usage
Description Peripherals (options) not recognized. When attempting to download firmware,the ISW indicates anERROR 196. When booting the MFP, the control panel indicates a C-C109 (CC109) error code. N1may begrayed out in ISW and there may be a constant "Warming Up" message. FD-501 FS-503 RU-503 RU-504
Solution PROBABLE CAUSES: 1. The finisher control boards were just replaced and there is no firmware on the boards. Replaced control boards need to be updated with firmware via the "back door" to Service Mode ISW. Power up the machine holding down the Utility button, enter the ISW and load the latest peripheral firmware which can be found on the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 2. DIP switches of the RU unit and/or the finisher are in the OFF position. Check the DIP switches of the RU unit (SW1) and the FS-503 (SW3) to make sure they are all in the ON position. See page 124 of the Service Manual (ISW Firmware Version Up) andpages 633and 640 (Connector Layout Drawing) for additional information. 3. DIPSW 2 is set to OFF on the FS-503 control PWB and/orCN19 on the FS-503 control PWB has a jumper on it. SetDIPSW 2 on the FS-503 control PWB to ON and/orremove the jumper on CN19 and install the correct connector located in the harness to the left of CN19. SPECIAL NOTE : Solution contribution by Gary Scimeca and Freddie Burnham, Production Print/SSD
Solution ID
TAUS0703771EN*
Solution Usage
Description Unable to Auto Tray select (ATS). Solution CAUSE: Incorrect driver setting.
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SOLUTION: Ensure that a specific paper feed tray is not selected in the print driver. To use ATS, the paper tray setting in the print driver needs to be set to Automatic. Note : Ensure that the ATS settings in user mode are enabled. To enable ATS settings perform the following: 1. Press the Utility key. 2. Select User Setting. 3. Select System Setting. 4. Select Feed Tray Setting. 5. Select ATS Permit. 6. Select ON. 7. Select OK. 8. Select Feed Tray Auto Select. 9. Select the desired feed trays to be included in the ATS search. 10. Set the tray priority for the ATS search. 11. Select OK. 12. Select Auto Paper Type. 13. Select paper types, weights, hole-punch, tab, color papers to be included in ATS. 14. Select OK. 15. Exit User mode. 16.Select Paper Setting on the Machine Screen. 17.Select a tray in the ATS list. 18. Select Size Setting. 19.Select or confirm it is set to normal and select OK. 20. Perform same for other trays. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Reginald Tingle, KMBS - Hawthorne
Solution ID
TAUS0800486EN*
Solution Usage
Description Communication is lost between the MFP and controller when navigating through the controllers Job list from the bizhub PRO C6500 LCD operation panel. The controller button on theLCD will become "grayed out" andthe controller must berestarted. Solution CAUSE: A bug with the IC-303/305 system code where the communication is lost between the MFP and the controller when navigating the controllers Job List (Held and Printed jobs) from the MFP's LCD panel. SOLUTION: A patch is available (1-WSUG3) for the IC-303/IC-305 that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Notes : 1. This patch is specific to IC-303/IC-305 version 1.1 system code and is not applicable to earlier versions of system code. Please be sure to have the IC-303/IC-305 at system code version 1.1 prior to installing this patch. 2. Please refer to the attacheddocumentation for more information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD
Solution ID
TAUS0800899EN*
Solution Usage
Description Various jam codes may occur when the punch blade in the FD-501 punch section binds.
Solution CAUSE The punch unit can bind when debris accumulates on the punch blade. This is most likely to be an issue when there is toner on the portion of the paper being punched. SOLUTION Use the procedure beginning on page 2 of attached Bulletin Number 6433 to clean the punch units indicated in the included table. Punch units with serial numbers greater than those listed were produced with a design that prevents binding. If a punch blade is actually broken, the entire punch unit should be replaced (p/n 15AH-550 1).
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Note : To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0801454EN*
Solution Usage
Description Trimmer paddle motor (M33) for the SD-501 does not operate in I/O mode. Solution CAUSE: IncorrectDIPswitch setting. SOLUTION: Verify that DIPswitch 1="OFF" on the SD-501 control board; it enables thetrimmer paddle motor. To operate the trimmer scrap paddle motor in I/O mode, use the following codes: 71-65(M33) in the forward direction 71-66 (M33) in the reverse direction SPECIAL NOTE : Solution contribution by Greg Lantowski and Ed Bellone, Production Print/SSD
Solution ID
TAUS0802025EN*
Solution Usage
Description Intermittent C-0201 (C0201), C-0202 (C0202) and C-0203 (C0203)paper lift error codes. Solution PROBABLE CAUSES: 1.The trail edge paper guide (p/n A03U R756 00) may not be pressed against the paper. This will allow the paper to fall backwards and induce the error code. Instruct the end user to check the position of the trail edge paper guide whenever paper is loaded into the paper tray. 2. Coupling for the tray lift for Tray 1, Tray 2 or Tray 3 is obstructed or out of alignment causing the tray to not lift. Inspect the coupler in the back of the machine for paper preventing the pin from seating in the coupler. Check alignment when tray is inserted. If out of alignment try to adjust the drive to properly align. 3. Cassette drive lift motor failed. Check drive lift motor operation for the problem cassette. Tray 1 lift motor M38 I/O mode check 23-0 Tray 2 lift motor M39 I/O mode check 23-1 Tray 3 lift motor M40 I/O mode check 23-2 Replace the failed cassete drive motor (p/n 56AA 8003 1). SPECIAL NOTE : Solution contribution by Gary Scimeca/Jim Behrends/Mike McCarthy, Production Print/SSD
Solution ID
TAUS0900060EN*
Solution Usage
Description PF-601/PF-602, the paper trays are reading B5 size paper when 11x17 is installed. Solution CAUSE: The PF unit VR is out of adjustment. SOLUTION: Adjust the VR on the PF unit via the little cut-out/hole near the VR. The VR hole should be aligned with the black marking on the plate. The pressed out triangles on the geared bottom plates should also align on top of each other (pointing toward each other) and the side guide arrow should be positioned at the B5 marking. See attached photos. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
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TAUS0900365EN*

Solution Usage 4
Solution ID
Description FS-607, Fold and Staple is grayed out when Application Output is selected. Solution CAUSE: Saddle stitch is isolated. SOLUTION: Check faulty part isolationDIPSW 7-0=0, 18-5=0 and 18-6=0. Note :DIPSWsare for the SD saddle stitch isolation, however, the FS-607 is affected even though there is no SD in the configuration. SPECIAL NOTE : Solution contribution by Mike McCarthy/Ed Bellone/Freddie Burnham, Production Print/SSD
Solution ID
TAUS0657999EN*
Solution Usage
Description C-2801 (C2801). Solution PROBABLE CAUSES: 1. ... withblank copies on the color output. Possible malfunction or incorrect assembly of the first transfer pressure release cam. Run the halftone test pattern (#53) for C, M, Y, in the Tech Rep mode (Copy screen, Full Color). If the output is blank, check the position of the first transfer roller (Y, M, C) pressure release cam. With the transfer belt unit assembly out of the machine, the rollers should not be engaged outward, pressing against the belt with the cam in home position. If they are, remove the cam, push the positioning pin to the opposite side and reassemble the cam. The function of the pressure release motor (M19) can be tested for proper operation in the I/O output mode: Code 48-0..Rotates constantly Code 48-1..Stops at release position Code 48-2..Stops at B & W mode fuser position Code 48-3..Stops at color mode pressure position SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD 2. ... shortly after power ON. Failed HV/2. Reseat CN736 on the PRCB and CN737, CN738 and CN739 on HV/2. Replace HV/2 (p/n A03U M404 00) as necessary. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
Solution ID
TAUS0658092EN*
Solution Usage
Description Unable to update firmware using a USB jump drive. (USB memory ISW)
Solution CAUSE: The file structure for the firmware on the jump drive is incorrect using improper naming convention of files. SOLUTION: Download and extract thefirmwareto the default PRO_C6500 directory on the root of the USB memory stick (jump drive/thumb drive/USB drive). The latest version of firmware canbe downloaded via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please see the attached files for instructions and proper file structure. The following table shows the folder structure within the PRO_C6500 directory. PRO_C6500 Directory
Folder Name Description
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B SD Control Board C Printer Control Board (Main body) F DF Control Board. (Document Feeder) G GP Control Board. (GBC Punch) H FD Control Board (Multi-Folder) I Image Control Board (Main body) J PB Control Board (Perfect Binder) N1 FS Control Board (Finisher Board) N2 FS Control Board (Finisher Board) P IC Control Board (IC Controller) R RU Control Board (Relay Board) S LS Control Board (Stacker Board) Note : To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0658282EN*
Solution Usage
Description C-6703 code when printing.
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bizhub PRO C6500
Solution CAUSE: HD-506 option is installed but not enabled. SOLUTION: Enable HD-506 by turning ON software SW 2-0. To turn ON software SW 2-0, perform the following: 1. Enter Service mode. 2. Select System Setting. 3. Select Software SW setting. 4. Scroll to SW 2-0 and select ON. 5. Exit Service Mode. Note : When installing an HD-506, ensure that both software SW 2-0 and SW 10-1 are ON. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0701201EN*
Solution Usage
Description Machine stops printing and indicates "Dehumidifying". Solution CAUSE: Print during temperature control is set to "Not allowed". SOLUTION: Change Print during temperature control to "Allowed" by setting DIPswitch 18-4 to 1 in the Software Switch Setting Mode. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0702172EN*
Solution Usage
Description SD-501 is not being recognized by the machine. Solution CAUSE: Incorrect setting of the dip switches located on the rear of the SD-501 unit. SOLUTION: Check to make sure that all 4 dipswitches are in the ON (up) position. See the attached SD-501 Installation Manual. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD TAUS0703543EN* 3
Solution ID
Solution Usage
Description LU-202 not recognizing paper sizes correctly. Solution CAUSE: The paper size VR (VR1) gear has slipped a tooth and is not aligned properly with the rear detect guide plate. SOLUTION: Realign the paper size VR (VR1) gear by aligning the black dot on the gear with the hole in the rear detection guide plate (see attached). If the gear alignment is correct replace paper size VR (p/n 56AA 8560 1). Please refer to attached documentation for additional details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ian Lynch and David Aekus, Production Print/SSD
Solution ID
TAUS0703683EN*
Solution Usage
Description "Press Start to Restart" messagewhile copying or printing. Solution CAUSE: Paper is misfeeding from the paper tray. SOLUTION: Replace the paper tray feed rollers. Please see the attached Bulletin Number 6198for further information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD andEd Bellone, Production Print/SSD
August 2011
262
bizhub PRO C6500

TAUS0800455EN*

Solution Usage 3
Solution ID
Description C-3804 (C3804). Solution CAUSE: TEMS/4 has flipped or is out of position. SOLUTION: Correct the position of the sensor. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0800727EN*
Solution Usage
Description C-3501 (C3501). Solution CAUSE: 1. Temperature Sensor 1 has failed. Replace Temp Sensor 1 (p/n 65AA 8801 0). 2. Failed fuser lamp(s). Check continuity of the three upper fuser lamps L2, L3 and L4. Replace failed fuser lamp (p/n A03U M32E 00). SPECIAL NOTE : Solution contribution by Chuck Tripp and Mike McCarthy, Production Print/SSD
Solution ID
TAUS0800769EN*
Solution Usage
Description Blur on lead edge when running 12pt or similar heavy stock. Solution CAUSE: The Conveyance Drive Board has failed. SOLUTION: Replace the CDB (p/n A03U H050 04) SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0801377EN*
Solution Usage
Description No warm up completion. Intermittent fuser abnormality code (C35xx - C39xx).
Solution CAUSE:Fusing unit will no longer make a proper electrical connection because it has been improperly installed.The wiring connector on the fusing unit has been damaged and the receiver wiringon the mainbody side of the connection has been damaged. SOLUTION:Replace the following parts: Fixing power source wiring/2 -p/n A03U N106 01 AC driving wire - p/n A03U N118 01 WARNING : When C35xx, C38xx or C39xx (fusing temperature related abnormality) occurs, be sure to repair/replacethefailed part generating the code before setting the Service mode software DIPSW3-1 to 0. Ifsoftware DIPSW 3-1 is set to 0 without correcting the cause of the error, a fire mayoccur. Please refer to attached procedure. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0801569EN*
Solution Usage
Description FS-607, the trailing 1.5 inch of center folded Letter R paper is folded. Tabloid size is folded over at about 4 inches.
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Solution CAUSE: The tri-fold gate is stuck in the tri-fold position.
SOLUTION: Gravity will place this gate in the tri-fold position if either the gate arm is broken or the solenoid lever is broken or missing. Inspect and replace the gate (p/n 13QJ44421) and the solenoid lever (p/n 13QJ44480) as needed. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0802293EN*
Solution Usage
Description C-C131 (CC131) error code after flashing firmware or replacing a board. Solution CAUSE: Firmware mismatch. SOLUTION: Check the firmware version I1 and C should have a firmware version that starts with the first 4 digits of the serial number. If they do not, the firmware is incorrect. Reflash firmware to the affected board(s). The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0802425EN*
Solution Usage
Description SC77-72 (C-1253) shortly after power up.
Solution PROBABLE CAUSES: 1. Worn 1st folding blade drive gear. Replace Up Down Gear/A (p/n 13QE 7701 1) or Blade Drive Gear (p/n 15AN 7703 0). 2. Failed M18 or M19 (Motor assembly). Folding motors do not operate in I/O mode, code 71-44 and 71-45 respectively. Check for24V DC goingto SDDB. CN101, CN162 and CN163. If no 24V DCvoltage reading, SDDB has failed.Replace SDDB (p/n 15AN -9321 F). If 24V DC is present, replace M18 or M19 folding motors (p/n 15AN R716 00) Note : The worm gear is included with M18 Motor assembly. 3. PS20 (1st folding blade home position/1 sensor) or PS21 (1st folding blade home position/2 sensor) failed. PS20 I/O mode check 71-13 = 0 (LOW) home position PS21 I/O mode check 71-12 = 0 (LOW) home position Replace the photosensor(s) if necessary (p/n 08AA 8551 2). SPECIAL NOTE : Solution contribution by Ed Bellone/Ian Lynch/Mike McCarthy, Production Print/SSD
Solution ID
TAUS0802544EN*
Solution Usage
Description C-6101 (C6101).
August 2011
264
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Solution CAUSE: Possibleopen ICPon the scanner drive board.
SOLUTION: Check for a bind in the scanner by manually moving the scanner andcorrect as necessary. Check the operation of the Optical Drivemotor, M1 (38-5 =home position search) and the Home Position Sensor PS1 (30-0 = 1)in the I/O State Confirmation Mode. Check foropen ICPs (ICP1, ICP2 or ICP3) on the scanner drive board. Replace the SCDB (p/n 65AA -907 1E) and the M1 (p/n 65AA 8013 1)if necessary. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0802895EN*
Solution Usage
Description The MFP may stop communicating with vCare after an MFP RAM clear is performed. Solution CAUSE: A RAM clear on the MFP can cause the MFP to stop communicating with vCare. SOLUTION: Reset the vCare settings on the MFP. Workgroup Models In Tech Rep mode, perform the following procedure: CS Remote Care -> Server Settings: select Data Initialization; press Yes, then press End. CS Remote Care -> Detail Settings: select RAM Clear; press Set, then press End. Turn the MFP off and back on. (It is important tocycle the power.) After the MFP powers up, re-enter all of the vCare settings and confirm successful communication with the vCare system. For detailed information,refer to the "Ram Clear Settings" and "Data Initialization Settings" section of the bizhub vCare/CS Remote Care email Setup Instructions for each specific model. PRO Models The settings for PRO models vary depending upon how the bizhub PRO MFP is configured to communicate with vCare. For details, refer to the "CS Remote Care Initialization" section of the bizhub vCare/CS Remote Care Email Setup instructions for each specific model. In addition, after performing "CS Remote Care Initialization" and cycling the power, reset the IP controller, main body or (for the C500 only) Fiery controller email settings. SPECIAL NOTE: Solution contribution by Mark Kemp, ASG/SSD
Solution ID
TAUS0808651EN*
Solution Usage
Description C-2720 (C2720). Image density is lost toward trail edge of sheet. Solution PROBABLE CAUSES: 1. Second Transfer Roller/upper (located in the transfer belt unit) has failed. Replace the Second Transfer Roller/upper (p/n 65AA 4504 0). 2. HV/2 has failed. Replace HV/2 (p/n A03U M404 00). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID Description C-D0EF code.
TAUS0900754EN*
Solution Usage
Solution PROBABLE CAUSES: 1. HD-506 has been enabled but is not installed. Set DipSW 2, Bit 0 to 0. This will disable the HD-506. 2. HD-506 unit abnormality. To temporarily use the machine, set DipSW 2, Bit 0 to 0. This will disable the HD-506, and replace the HD-506 unit (p/n A03Y0Y0). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
August 2011
265
bizhub PRO C6500
Solution ID
TAUS0901298EN*
Solution Usage
Description Tray 1 detects 8.5x14 paper as SRA4. All other size papers are properly detected. Solution CAUSE: Improper programming of Tray 1 paper setting. SOLUTION: To properly program the Tray 1 paper setting, perform the following: 1. Touch [MACHINE] on the touchscreen. 2. Touch [Paper Setting] on the touchscreen. 3. Touch [Tray 1] on the touchscreen. 4. Touch [Size Setting] on the touchscreen. 5. Touch [Standard] on the touchscreen. 6. Select search size set. 7. Touch [8.5x14 8.5x11] on the touchscreen. 8. Touch [Yes] on the touchscreen. 9. Touch [OK] on the touchscreen. 10. Touch [OK] on the touchscreen. 11. Touch [Close] on the touchscreen. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
Solution ID
TAUS0901560EN*
Solution Usage
Description On a vCare-enabled MFP, the Start button continually flashes amber (orange).
Solution CAUSE: Thisoccurs if a technician did not press the "Maintenance Completion" button when exiting the MFP vCare/CS Remote Care settings in Tech Rep Mode. This isa normal function which alerts the vCare system that vCare settings have been configured at the MFP, but may not have been fully completed. SOLUTION: If the blinking Startbutton is related to vCare/CS Remote Care settings, use this procedure: 1.Enter the MFP Tech Rep mode: a. Press theUtility/Counter button. b. Press the[Details] button c. Press Stop, 0. 0,, Stop, 0, 1. 2. Press [CS Remote Care]. 3. Press the "Maintenance Completion" button. 4.Exit Tech Rep mode. Note : For certain MFP models, this symptom also canoccur when it necessary to replace a board.Consult the Field Service Manual and this Knowledgebase if the symptom is not related to vCare/CSRC settings. SPECIAL NOTE : Solution contribution by Mark Kemp, ESS and Mike McCarthy, Production Print/SSD
Solution ID
TAUS1001262EN*
Solution Usage
Description Significant pause between print sets. Solution CAUSE: Continuation print is OFF. SOLUTION: Enable continuation print. To turn ON continuation print: bizhub PRO 1050/1050e 1. Press Utility/Counter. 2. Select Machine Manager Setting. 3. Select Copy/Printer setting. 4. Select Continuation Print (Print). 5. Select ON Save changes - touch OK to exit. bizhub PRO C5500/6500/C5501/C6501
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bizhub PRO C6500
1. Press Utility/Counter. 2. Select Machine Admin Setting. 3. Select Common Setting. 4. For Continuation Print Select Printer ON. 5. Exit Administrator mode. bizhub PRO 1051/1200 1. Press Utility/Counter. 2. Select Administrator Setting. 3. Select Copy/Printer setting. 4. Select Continuation Print (Print). 5. Select ON Save changes - touch OK to exit. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0657910EN*
Solution Usage
Description How to enable jam code display. Solution To enable jam code display, perform the following: 1. Press the Utility/Counter key. 2. Press Stop-0-0-Stop-0-1. 3. Touch [03 System Setting] on the touchscreen. 4. Touch [01 Software SW Setting] on the touchscreen. 5. Use the left up-down arrow to input DIPSW number [11]. 6. Use the right up-down arrow to input bit number [7]. 7. Touch [ON] on the touchscreen. 8. Touch [Return] on the touchscreen. 9. Touch [Exit] on the touchscreen. 10. Touch [Exit] on the touchscreen. Note : Making this change to the software switches will allow both a position code and a J-code reference to be displayed any time a jam occurs. SPECIAL NOTE : Solution contribution by Ed Bellone and Jim Behrends, Production Print/SSD
Solution ID
TAUS0700291EN*
Solution Usage
Description Machine reset returns the machine to full color instead the color choice set as initial color. Solution CAUSE:Machine is set to reset to full auto instead of initial settings. SOLUTION:Set the machine to reset to initial settings instead of full auto.To set the machine to reset to initial settings, perform the following: 1.Press the Utility button. 2. Select User Setting. 3.Select System Setting. 4.Select Reset Setting. 5.Select Mode Reset Setting and change the functionality of the reset button to Initialize and exit screens. SPECIAL NOTE : Solution contribution by David Aekus and Ed Bellone, Production Print/SSD
Solution ID
TAUS0700465EN*
Solution Usage
Description C-4712 error code. Solution CAUSE:No firmware is loaded ona newly-replaced Image Processing Board or the CCDB-to-IPB ribbon connector is not fully seated. SOLUTION: Check theribbon connector (CN217) on the IPB and reseat it if not properly connected. Flash the IPB with the latest firmware if necessary.The latest version firmware and system software is available on the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Don St. Onge, Workgroup/SSD and Freddie Burnham, Production Print/SSD
Solution ID
TAUS0700799EN*
Solution Usage
August 2011
267
bizhub PRO C6500

Description C-2702, C-2703, C-2704. Solution CAUSE: A failed HV power source/1.
SOLUTION: Replace HV power source/1 (p/n A03U M403 00). SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0701020EN*
Solution Usage
Description Unable to feed from LCT when printing unless the LCT is manually selected. Solution CAUSE: The LCT is not included in the ATS/APS selection. SOLUTION: Set the LCT in the ATS/APS selection and assign its priority. To Set the LCT in the ATS/APS selection, perform the following: 1. Press the [Utility/Counter] button. 2. Select [User Setting]. 3. Select [System Setting]. 4. Select [Feed Tray Setting]. 5. Select [Feed Tray Auto Setting]. 6. Select [Tray 4]. 7. Set tray 4 priority using the Up/Down arrow. 8. Select [OK]. 9. Exit the User Setting mode. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0702971EN*
Solution Usage
Description SD-501/SD-506C-1246 (SC77-65 for bizhub PRO 1050 series). Solution PROBABLE CAUSES: 1. M11 (Bundle clip motor) has failed. After verifying that PS33 (bundle clip upper limit sensor) and PS30 (bundle clip lower limit sensor) are functioning by checking in the I/O mode, replace the bundle clip motor (p/n 15AN R728 00). The motor may operate but may be too weak to overcome the spring pressure at the top and bottom of the slope section. 2. Loose bundle clip wire tension. Adjust bundle clip wire tension so that there is no slack in the wire. Note : See attached photo.To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Ed Bellone/Freddie Burnham, Production Print/SSD and Gary Scimeca, Workgroup/SSD
Solution ID
TAUS0703137EN*
Solution Usage
Description The half fold adjustment does not hold after the power is cycled OFF/ON. Solution CAUSE: Firmware update required. SOLUTION: Please download and install firmware version 30 or greater. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD TAUS0703249EN* 2
Solution ID
Solution Usage
Description LS-501, Please Change Either Output Tray or Paper Size message on the operation panel.
August 2011
268
bizhub PRO C6500
Solution CAUSE: Improper selection. Tab paper cannot be output to the LS-501 main stacker tray. SOLUTION: This function cannot be performed and is within machine specification. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD TAUS0703250EN* 2
Solution ID
Solution Usage
Description C-4522 code at power up. Solution CAUSE: The registration sensors are dirty. SOLUTION: Clean the registration sensors as well as the pad that covers the sensors. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD TAUS0703801EN* 2
Solution ID
Solution Usage
Description The touchscreen displays the following ICON/message "no-comp!" Solution CAUSE: Un-compressing mode setting incorrect. SOLUTION: To enable/disable the "Un-compresssing mode" perform the following: 1. Press the Utility/Counter key. 2. Touch [03 Machine Admin. Setting] on the touchscreen. 3. Touch [06 Common Setting] on the touchscreen. 4. Touch [Next] on the touchscreen. Un-compressing mode will be displayed on the touchscreen. 5. Touch [Off] on the touchscreen to disable Un-compressing mode or [On] to enable Uncompressing mode. 6. Touch [OK] on the touchscreen. 7. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD TAUS0800233EN* 2
Solution ID
Solution Usage
Description LU-202, intermittent J-1502 codes. Solution PROBABLE CAUSES: 1.Failed LU exit sensor (PS107). Check the operation of (PS107) using I/O check mode by entering code 20 multi-code 0. he display should be 001 when paper is present and 000 when no paper is present. Replace the LU exit sensor (p/n 56AA 8552 1) if it is not displaying the correct state. 2.Failed pre-registration clutch (MC102). Check the operation of (MC102) using I/O check mode by entering code 22 multi-code 5. Replace the pre-registration clutch (p/n 56AA 8201 2) if it is not being activated in I/O mode. 3.Loose or damaged connector between (PS107) and the LUDB. Replace failed LUDB (p/n A03W H010 02). 4.Loose or damaged connector between (MC102) and the LUDB. Replace failed LUDB (p/n A03W H010 02). SPECIAL NOTE : Solution contribution by Ian Lynch and Ed Bellone, Production Print/SSD
Solution ID
TAUS0800285EN*
Solution Usage
Description Equitrac will not print without installing a key counter. Solution CAUSE: Incorrect settings. SOLUTION: To allow printing with a key counter installed, perform the following:
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bizhub PRO C6500
1. Enter Service Mode. 2. Press Stop, 9. 3. Select Management Function. 4. Set Printer to Not Object. 5. Exit Service Mode. SPECIAL NOTE : Solution contribution by David Aekus and Ed Bellone, Production Print/SSD
Solution ID
TAUS0800343EN*
Solution Usage
Description C-2221 (C2221). Solution PROBABLE CAUSES: 1.The terminal for the first transfer pressure/release sensor is not connected properly. Reconnect the terminal. 2.Failed PS15 (p/n 08AA 8551 2). Test photosensor, PS15, in the I/O State Confirmation Mode, 48-0HIGH = home position or LOW = Other than home position by activating M19 (p/n 08AA 8003 0) transfer pressure/release motor, 48-0, 48-1, 48-2, or 48-3. Replace thephotosensor or motor as needed. 3. Possiblefailed Transfer/Pressure Release motor (M19). Check the operation of the motor(p/n 08AA 8003 0) in the I/O State confirmation mode for proper operation with code 48-0; this should rotate the motor constantly. Replace motorif needed. Also check for possibleopen ICP fuses, ICP3 (5V DC)and ICP4 (24V DC) on the AC drive board (p/n A03U H520 01). Replace the drive board as necessary. SPECIAL NOTE : Solution contribution by KMBT (Japan) and Freddie Burnham, Production Print/SSD
Solution ID
TAUS0800401EN*
Solution Usage
Description C-4101at power ON. Solution CAUSE: M43 is not operating correctly and caused ICP5 on the PRCB to OPEN. SOLUTION: Verify the operation of M43 in the I/O mode: 1.Check continuity of ICP5 on the PRCB (p/n A03U R7B5 00) and replace if OPEN. 2. Enter Service Mode. 3. Enter I/O Mode. 4. Select42 multicode 06 and press Start. IfM43does not rotate, replaceit (p/n 56AA 8054 1). SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Jim Behrends, Production Print/SSD
Solution ID
TAUS0800717EN*
Solution Usage
Description PB-501, troubleshooting for wrinkles/dents at spine of booklet. Solution Wrinkles and/or dents at spine of booklets influence thequality of perfect bound booklets. Therefore, please pay attention to the following for troubleshooting tips. CAUSE: A slight pasting unevenness at spine of a book may cause wrinkles and/or dents after cover paper is attached. If glue applying conditions (glue applying area and cover paper pressing force) are the same, wrinkles and/or dents become more noticeable when cover paper is thin or book is thick. For the details, see the attached Paper Wrinkles and Dents document. SOLUTION: By pressing the cover paper forcibly against the spine of book, flatten the glue at the spine. Concretely, according to the combination of cover paper weight and book thickness, increase the cover paper pressing force (spine corner forming position adjustment). The adjustment is on the [Machine] screen => [Adjustment] => [Finisher Adjustment] => [Perfect Binder Adjustment] => [Spine corner forming Position Adj. (front and rear sides)]. For the amount of adjustment, see the attached Rough indication document. Additionally, cover paper pressing force set when the machine is shipped from the factory (gap between the spine of book and cover paper). See the shipment standard in the attached Rough indication document. During the manufacturing process, the following values are input. Basic: 0.8mm Only for 7mm or thicker book printed with bizhub PRO C6500: 1.5mm Adjustment target during the manufacturing process:
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Book thickness: 10mm, cover paper weight: 128g/m2 For specified paper for PB-501, see the attached Specified Paper for PB-501 document. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBT (Japan).
Solution ID
TAUS0800839EN*
Solution Usage
Description FS-503, "grayed out" during install. Unable to flash the finisher. Solution CAUSE: Failed Finisher Control Board. SOLUTION: Replace the FNSCB (p/n 15AA -931 2F). Set dipswitch 2 on the FS-503 control PWB to ON. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID Description C-5001error.
TAUS0800924EN*
Solution Usage
Solution CAUSE: Failed Printer Control board or DCPS/1. SOLUTION: Check ICP22 on the Printer Control board to see if it is OPEN.If it isOPEN replace the Printer Control board (p/n A03U R759 00).If the ICP fails again, check the 12V DC supply to PWB-CVDB, the TCR sensors and the gamma sensor because PWB-PRCB supplies 12V DC to each of these components.IfICP22 is notOPEN and there is no 12V DC, check DCPS/1 (p/n A03U M401 00). It supplies the 12 volts to the Printer Control board. SPECIAL NOTE : Solution contribution by Greg Lantowski and Gary Scimeca, Production Print/SSD
Solution ID
TAUS0801345EN*
Solution Usage
Description Incorrect/poor color output. YMCK test print solid color and halftones look normal. Solution CAUSE: Dirty or failed gamma sensor. Gamma values on the adjustment list will be at a low value. SOLUTION: Replace the color registration assembly (p/n A03UR79800). SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0802168EN*
Solution Usage
Description Booklets not stapled or folded and/or will not print. Solution CAUSE: The Output Quantity Limit for the fold & staple may be set too low. SOLUTION: To set the Output Quantity Limit for the staple, fold & staple, half-fold or tri-fold, perform the following: 1. Touch [Adjustment] on the Machine Status Screen. 2. Select 04 Finisher Adjustment. 3. Select 07 Output Quantity Limit. 4. Select the desired key to change the quantity limit. 5. Use the touch panel to enter a highter value, then touch [<]. SPECIAL NOTE : Solution contribution by Marge McLea, Production Customer Support/SSD
Solution ID
TAUS0802196EN*
Solution Usage
Description C-3101 (C3101).
August 2011
271
bizhub PRO C6500
Solution CAUSE:Drive is lost to fuser. SOLUTION:Parts that may require replacement: Broken fuser drive gear /B 28T (p/n A03U808201) Failedfuser drive motor M29 (p/n 27LA 8003 2E) Failed CVB (p/n A03U H050 04) SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0802551EN*
Solution Usage
Description LS-501/LS-502/LS-505, C-1203 (SC76-03) or C-1204 (SC76-04) at power up. The SC76-xx codes are indicated on the bizhub PRO 1050 series.
Solution PROBABLE CAUSES: 1. The Grip Conveyance Sensor Adjustment has not been performed. Note : The LSCB may have just been replaced. Please refer to attached LSCB Update documentation. Perform the Grip Conveyance Sensor Adjustment (procedureis listed in the LS-50x section under ADJUSTMENT/SETTING/MECHANICAL ADJUSTMENT). See attached procedure. To view a PDF, you may need to download a free copy of Adobe Reader. 2. The Holder Claw (Grip) is damaged or missing. Reinstall or replace the Holder Claw (p/n 15AV 5050 1). SPECIAL NOTE : Solution contribution by Ian Lynch and Gregg Gallant, Production Print/SSD
Solution ID
TAUS0808043EN*
Solution Usage
Description C-2424 (C2424) code. Solution After the black developer was replaced. CAUSE: Toner Density Sensor initial was not performed. SOLUTION: Perform the Toner Density Sensor Initial adjust by entering Service Mode and performing the following: 1.Select Process Adjustment. 2.Select Drum Peculiarity Adjustment. 3.Select Toner Density Sensor Init. 4.Select Black and press Start. 5.When completed exit the screen and mode. The color registration is off 1mm whenprinting the printer gamma sensor output pattern.Look for avoid between the pure black strip and the process black on the top margin. CAUSE:TCR/K is reading LOW. SOLUTION: Please perform the following adjustments in order: Manual color registration adjustment Auto gamma adjustment Manual color registration adjustment again Color registration adjustment SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD and Tom Ingham, Docutek Imaging Solutions/Deerfield Beach, FL
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bizhub PRO C6500


Solution Usage 2
Description Pages are output out of orderwhen printing and copying after flashing the MFP with version GMG-40 firmware. Solution CAUSE:Firmware bug or mismatch. SOLUTION:Flash the Image to version 41 or greater. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0808541EN*
Solution Usage
Description "Now warming up" message remains on the display. Solution PROBABLE CAUSES: 1. One of the heat lamps has failed. Use an ohm meter and check each of the 3 upperlamps (p/n A03U M31E 00)and 1 lower heat lamp (p/n A03U M32E 00)for continuity. If any fail the test, replace the lamp. 2. PWB-PRCB has failed. Replace the PWB-PRCB (p/n A03U R759 00). SPECIAL NOTE : Solution contribution by John Miller, Workgroup/SSD and Gary Scimeca, Production Print/SSD
Solution ID
TAUS0900352EN*
Solution Usage
Description Main Tray lowersbut will not raise. Solution CAUSE: A damaged Paper Exit Detection Actuator. Note : The tray can be raised in I/O mode. SOLUTION:Replace the Paper Exit Detection Actuator (p/n 15AA 4645 0). SPECIAL NOTE : Solution contribution by Ken Humphrey, IKON
Solution ID
TAUS0901051EN*
Solution Usage
Description Operation panel LCD touchscreen is jittering or blinking light/dark quickly.
Solution PROBABLE CAUSES: 1. Failed DCPS2. Replace DCPS2 (p/n A03U M402 01). 2. Failed OACB (System Control Board assembly). Replace OACB (p/n A03U H010 5A). SPECIAL NOTE : Solution contribution by Gregg Gallant and David Aekus, Production Print/SSD
Solution ID
TAUS0901735EN*
Solution Usage
Description FS-503, "Please close finisher door" message. Solution
August 2011
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bizhub PRO C6500
CAUSE:PossibleOPEN ICP3 on the finisher drive board (p/n 15AA -932 2F)and/orbound orfailed M1 motor (p/n 27LA 8003 2E). SOLUTION: Check motor in the I/O state confirmation mode for binds. Check ICP fuse for 24V DCon both sides. If no 24V DCthen the ICP is OPEN.Replace the drive board and/or the M1 motor as needed. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0903120EN*
Solution Usage
Description C-3911 and C-3912 codes soon after machine power up.
Solution CAUSE: One of the upper fusing heater lamps, lamp/1 (L2), lamp/2 (L3)or lamp/3 (L4),has failed. SOLUTION: Replace the failed fuser lamp (p/n A03U M31E 00). WARNING : When C35xx, C38xx or C39xx (fusing temperature related abnormality) occurs, be sure to repair/replacethefailed part generating the code before setting the Service mode software DIPSW3-1 to 0. Ifsoftware DIPSW 3-1 is set to 0 without correcting the cause of the error, a fire mayoccur. Please refer to attached procedure. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD
Solution ID
TAUS0657645EN*
Solution Usage
Description Unable to scan to HDD.
Solution CAUSE: HDD function is prohibited. SOLUTION: To enable HDD, perform the following: 1. Select Utility\Counter. 2. Select Machine Admin. Setting. 3. Select System Setting. 4. Select Operation Prohibit Set. 5. Select Scanner Prohibit Setting. 6. Select Permission next to the HDD tab. 7. Exit the Administrator mode. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0658045EN*
Solution Usage
Description Unable to print when the dust proof filter/1 life count is reached. Solution CAUSE: The software switch which controls machine functionality when the dust proof filter/1 life count is reached is set to Prohibit. SOLUTION: To allow the machine to print when the dust proof filter/1 life count is reached, perform the following: 1. Press the Utility/Counter key. 2. Press Stop-0-0-Stop-0-1. 3. Touch [03 System Setting] on the touchscreen. 4. Touch [01 Software SW Setting] on the touchscreen. 5. Use the left up-down arrow to input DIPSW number [5]. 6. Use the right up-down arrow to input bit number [7].
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bizhub PRO C6500
7. Touch [OFF] on the touchscreen. 8. Touch [Return] on the touchscreen. 9. Touch [Exit] on the touchscreen. 10. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0700926EN*
Solution Usage
Description Unable to Z-fold and staple mixed media copy job that is more than 5 sheets. After 5 sheets have been copiedthe copy process stopswith thefollowing message: "Max 5 sheets can be stapled" => "Staple will be released" =>"Press start to Restart" Note : If "Start" is pressed, the remainder of the job is copied but staple operation is removed. Solution CAUSE: Firmware specification limitation for the bizhub PRO C6500. SOLUTION: Upgrade the bizhub PRO C6500 firmware to minimum version 20 to increase this specification. Set the bizhub PRO C6500 software switches to provide a maximum of 10 sheets Z-folded. To change the Z-fold and staple limit perform the following: 1. Enter service mode. 2. Select system setting. 3. Select Software SW setting. 4. Set the software switches as follows: 31-4 31-5 1 1 3 sheets 0 0 5 sheets 1 0 8 sheets 01 10 sheets 5. Exit from service mode. The physical limitation of the FS-503 finisher is 50 sheets that can be stapled in a Mixed Media/Z-fold operation. Of the 50 sheets only 10 can be Z-folded; 40 sheets no-Z-fold + 10 sheets Z-fold = 50 sheets stapled. The maximum number of originals can be as high as 100 providing the output is set to duplex (1:2 sided). For example, 80 originals no-Z-fold + 20 originals Z-fold with all pages duplexed (1:2 sided) = 50 total sheets stapled with 10 of them Z-folded. Notes : 1. The latest version firmware and system softwareis available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 2. Please refer to the attached document for firmware version 20 specifications.To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD
Solution ID
TAUS0701504EN*
Solution Usage
Description Unable to use the Zoom function when scanning.
Solution CAUSE: Low version level firmware is installed. SOLUTION: This feature was added to firmware version 25. Upgrade the main body firmware to version 25 or greater. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. IMPORTANT : Refer to attached Bulletin Number 5898prior to upgrading the firmware. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0701742EN*
Solution Usage
Description LS-501, not recognized. Solution CAUSE: The LS-501 has been isolated in software dipswitches.
August 2011
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bizhub PRO C6500
SOLUTION: Perform the following: 1.Access Service mode Touch System Setting on the touchscreen. 2. Touch Software SW setting. 3.Use the arrows to scroll to software switch 33-6; set to OFF. SPECIAL NOTE : Solution contribution by Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID
TAUS0702060EN*
Solution Usage
Description Any custom size paper over 12x18.99 will not copy to the main stacker on the LS-501. Machine indicator turns red and display indicates "PRESS PRINT TO RESTART". Solution CAUSE: Firmware update required. SOLUTION: Please download and install firmware version 30 or greater. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD TAUS0702115EN* 1
Solution ID
Solution Usage
Description "Please load paper size" message from the platen or ADF. Able to manually select the tray. APS is enabled for both. Solution CAUSE: Paper type is not set under the Auto Paper Type selection. SOLUTION: To set the Auto Paper Type Selection perform the following: 1. Select Utility. 2. Select Function Setting (B/W MFPs). a. SelectUser Setting for the color MFPs. b. System Setting for the color MFPs. 3. Select Feed Tray Setting. 4. Select Auto Paper Type Selection. 5. Set the paper type and color of the trays to use -usually Normal and White. 6. Return to normal operations screen and test. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD TAUS0702409EN* 1
Solution ID
Solution Usage
Description Unable to select 257-300gm weight paper. The selection is "grayed out". Solution PROBABLE CAUSES: 1. Face Down mode is selected in the Output Application mode. Select Face Up from the Output Application mode. To Select Face Up, perform the following: a. Select the Copy screen on the LCD panel. b. Select [Output Application]. c. Select [Face Up]. d. Select [OK]. Note : DIPSW 21-3 = 1 will allow 257-300 g/m2 paper to exit face up. 2. Paper weight specifications are different for each tray. The Bypass Trayand Tray 5 in the PFU are the only trays that support 257gsm to 300gsm. SPECIAL NOTE : Solution contribution by Freddie Burnham and Gregg Gallant, Production Print/SSD
Solution ID
TAUS0702562EN*
Solution Usage
Description Enlarge/reduce paper sizes are all displayed in metric sizes. Solution CAUSE: Software switch for enlarge/reduce paper sizes is not set correctly.
August 2011
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bizhub PRO C6500
SOLUTION: To change the enlarge/reduce paper sizes to inch sizes, perform the following: 1. Access Service Mode by pressing the utility/counter key and then pressing Stop, 00, Stop, 01. 2. On the touchscreen, touch 03 [System Setting]. 3. On the next screen touch 01 [Software Switch Setting]. 4. Use the up/down arrows to scroll to Software dipswitch 4-2. Set the switch to ON (1). SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD TAUS0702633EN* 1
Solution ID
Solution Usage
Description C-0302error code.
Solution CAUSE: Abnormality detection signal for M26, M27 or M28 was continuously detected for the specified time when one or more of the tucking fans was ON. SOLUTION: Check M26, M27 or M28 (p/n 13NT 8051 1) and ICP3 for 24V DC on both sides of the microfuse. The ICP3 is located on the lower right hand side of thePRCB (p/n A03U R7B5 00), directly adjacent to the left of connector CN150. Replace parts as necessary. SPECIAL NOTE : Solution contribution by Cesar Jimenez/Ed Bellone/Freddie Burnham, Production Print/SSD
Solution ID
TAUS0702983EN*
Solution Usage
Description SD-501, C-1260. Solution CAUSE:Clincherup/down gears (Staple Up/Down Gear /D - p/n 15AN 7732 0, Up/Down Gear /B -p/n 120H 7709 0 and/or Up/Down gear /C - p/n 15AN 7744 00) have damaged teeth causing the clinchers to bind. SOLUTION:Replace any damaged gears. Pleasesee attached Parts Manual pages as a reference. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note :The SD-501 stacker unit must be removed to access the gears. SPECIAL NOTE : Solution contribution by Jim Behrends and Freddie Burnham, Production Print/SSD
Solution ID
TAUS0703311EN*
Solution Usage
Description The FS-503 can not be set to stack paper until the exit tray reaches the lower limit switch (as can be set on a bizhub PRO1050/FS-503 attached). Solution CAUSE: This is bizhub PRO C5500/C6500/FS-503 machine specification. SOLUTION: The FS-503 exit tray drive gears will not support the additional weight of heavy stock paper that is commonly run through the bizhub PRO C5500/C6500. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD TAUS0703352EN* 1
Solution ID
Solution Usage
Description Intermittently unable to import the E-mail TXT one-touch list. Solution CAUSE: The NIC is set to AUTO. SOLUTION: Set the NIC to 100MB Half Duplex by performing the following: 1. Press the utility key and Press the Machine Admin mode. 2. Press Network Settings. 3. Press Machine NIC Settings. 4. Select 100M Half Duplex. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
August 2011
277
bizhub PRO C6500

TAUS0703464EN*

Solution Usage 1
Solution ID
Description When performing copy or print jobs with the number of tab banks being more than 5 (such as 10 tab bank), jamming will occur in the finishing unit. Solution CAUSE: Tab banks selected are out of specification for the finishing unit. SOLUTION: Even though the product specification of the main body supports 2-15 tab banks; the FS-503, FD-501, PB-501, and PI-501specification supports up to 5 tabs. If more than 5 tabs are being used for a job, paper handling ability can not be assured and jamming may occur. Tabbed paper must be fed so that the tab is on the lead edge as it exits the finishing unit. In regards to the LS-501 and LS-502 (installed on bizhub PRO 1050), tabbed paper is supported only with firmware version 50ACQ0 installed. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ron Reed, ESS/SSD
Solution ID
TAUS0703555EN*
Solution Usage
Description Deformation of the reverse decurler roller causing noise and wrinkling of paper. Solution CAUSE: Deformation can occur when the reverse deculer roller is stationary for a long period of time. SOLUTION: Set DIPSW 3-2 to1 to enable reverse decurler roller preliminary rotation. This will rotate the roller for 5 minutes after the end of print operation and for a fixed period of time during image stabilization control. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD TAUS0703590EN* 1
Solution ID
Solution Usage
Description Cannot select certain scan options; SMB, FTP, E-mail. Solution CAUSE: Certain scanning options have been set to Prohibit in Machine Admin mode. SOLUTION: Follow this procedure to change this setting in Machine Admin mode: 1. Select Utility. 2. Select Machine Admin. 3. Select System Set. 4. Select Prohibit Set. 5. Select Scan Prohibit. 6. Set the desired scan options to Permission. 7. Select OK. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD TAUS0703812EN* 1
Solution ID
Solution Usage
Description FS-607, C-1104 (C1104) when outputting copies/prints to the main tray. Solution CAUSE: Broken drive coupling gear on rear of stacker unit. SOLUTION: Replace drive coupling gear (p/n 129U77041). SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD TAUS0703813EN* 1
Solution ID Description J17-08.
Solution Usage
Solution CAUSE: Possibleopen 24V ICP9 fuse (fuse type ICP-S1.0) on the Conveyance Drive Board Assembly.
August 2011
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bizhub PRO C6500
SOLUTION: Check foropen ICP fuse on the CVDB and replace the CVDB (p/n A03U H050 04)if necessary. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD TAUS0703815EN* 1
Solution ID
Solution Usage
Description C2811 (C-2811) error codeat power up. Solution CAUSE: Failed PRCB. SOLUTION: Replace the PRCB (p\n A03UR75900). SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD TAUS0703841EN* 1
Solution ID
Solution Usage
Description J76-74 and/or J76-98 with the PB-501 connected. Solution CAUSE: Possible firmware incompatibility. SOLUTION: Check to make sure that the PB-501 is at minimum firmware level of version 20. Serial number cut in for version 20. North America A075011: #54or Generic A075WW1: #79. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD TAUS0800077EN* 1
Solution ID
Solution Usage
Description PF-601, Tray 4 grayed out on control panel after over limit drive. Solution CAUSE: PF-601 Tray 4 upper limit sensor PS1 is bent due to overdrive fromlift motor. This will disable Tray 4 and the lift motor will not raise tray, graying out Tray 4 on control panel. There is a LUDipSW that could cause the gray-out. SOLUTION: Check DipSW 21-4 = 0 and DipSW 18-3 = 0. Replace PF-601 PS1 if deemed necessary(p/n 08AA85512). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD TAUS0800177EN* 1
Solution ID
Solution Usage
Description Copies/prints are skewing as they pass thru the SD-501. Solution CAUSE: Timing of the release solenoid due to a failed FNS CB. SOLUTION:ReplacetheFinisherControl Board (p/n 15AN-9313). SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD TAUS0800284EN* 1
Solution ID
Solution Usage
Description Paper from Tray 2 or Tray 3 does not feed past the vertical conveyance. Solution CAUSE: Failed feed component(s). SOLUTION: Check PS50 in I/O mode, 20-07. If no state change then replace PS50 (p/n 08AA 8551 2). Check Intermediate Conveyance Clutch/1 (MC13) in I/O mode, 29-0. Conveyance roller should lock in position and not be easily turned. If roller turns freely check for 24V DCat MC13. If 24V DCis present replace MC13 (p/n56AA 8201 2). If 24V DC is NOT present at MC13 replace the PRCB (p/nA03U R759 00). SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
August 2011
279
bizhub PRO C6500


Solution Usage 1
Description Main body will not come to Ready; indicates "Warming Up" after removing finishers. Solution CAUSE: RU-503/RU-504 is installed on main body with no finishers attached after it. The main body will not come to Ready if it detects an RU and no finisher because it cannot detect an exit trayfor output. SOLUTION: Remove the RU unit. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD TAUS0800775EN* 1
Solution ID
Solution Usage
Description C-0303 (C0303). Solution CAUSE: ADU Cooling fan (M66) not working. SOLUTION: Check ICP7on the Conveyance drive board.It supplies the 24V DC to the ADU cooling fan (M66).If it is determined the ICP isOPEN, check the wiring to the motorfor shorts. Replace the conveyance drive board (p/n A03UH05004). SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0800984EN*
Solution Usage
Description Lines on the touch panel screen. Solution CAUSE: The Overall Control Board has failed. SOLUTION: Replace the OACB (A03U H010 5A). SPECIAL NOTE : Solution contribution by Mark D'Attilio/Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID
TAUS0801106EN*
Solution Usage
Description Controller button is blank on the MFP and the Fiery web page is completely functional when browsing out to the controller, but it indicates Establishing Serial Connection. Solution CAUSE: The controller is not communicating with the machine image processing board (IPB) due to abad connection or possibly amalfunctioning video cable. SOLUTION: Try flipping or reversing the ends of the video cable and reconnecting; tighten securely. Replace the cable (p/n 45053602) as necessary. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0801140EN*
Solution Usage
Description Test pattern (No. 16) is blank whenperforming Printer Adjustments. Solution CAUSE: The black density is improperly set in Test Pattern Output Mode. SOLUTION: Set the black density by using the below procedure: 1.Access Service Mode. 2.Select [11 Test Mode] on the touchscreen. 3.Select [02 Test Pattern Output mode] on the touchscreen. 4.Select [Tone-K] on the touchscreen. 5.Enter 255 using the touchscreen or keypad.
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bizhub PRO C6500
6.Select [Set] on the touchscreen. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0801237EN*
Solution Usage
Description "Please close finisher door" message. Solution CAUSE: Wire harness shorted against drive shaft. FNSCB has failed. Note : There is 24V DC present at the interlock. SOLUTION: Replace wire harnessA (p/n 15AA90010) and FNSCB (p/n 15AA-9312F). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0801332EN*
Solution Usage
Description J75-66, J75-67. Trailing edge of the paper Z-folds when exiting the top tray of the SD-501. Solution CAUSE:Broken shaft pin F. SOLUTION: Check the operation of the exit rollers in the I/O mode for proper operation. Check to make sure that the shaft pin F (p/n 00Z7 1220 6) on the Lifting Shaft/C (p/n 15AN 4715 0) is not broken (key 25 of the Paper Exit section, page 49 of the SD-501 Parts Manual). Replace shaft and/or the pin as necessary. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0801593EN*
Solution Usage
Description ERROR message when performing toner density sensor initial auto-adjustment. Solution CAUSE: Either the Toner Supply Unit is not set or the front door is open. SOLUTION: Make certain that the Toner Supply Unit is set and the front door is closed. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0801597EN*
Solution Usage
Description FS-607, center staple and fold shifts off center progressively with each set. Solution CAUSE: Saddle Stiching Stopper is binding during travel. SOLUTION: Inspect for Saddle Stiching Stopper rubbing on the guides. Re-form to correct. Check for binding between the travel block and the shafts. Lubricate the shafts if needed. Note : If the staples are in the fold the binding is occurring when the stopper is traveling up. If the staples are not in the fold then the binding is occurring when the stopper is traveling to the fold position. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0801762EN*
Solution Usage
Description SD-501, C-7771.
August 2011
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bizhub PRO C6500

Solution CAUSE: The bundle press does not find home.
SOLUTION: Replace theBundle Press home position sensor PS36 (p/n 08AA 8551-2). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0801831EN*
Solution Usage
Description When OT-502 is connected, if custom size job is printed, the machine requests to press the start key at each paper exit. Solution CAUSE: Firmware update required. SOLUTION: Please update to firmware version 40 or greater. The latest version of firmware, system software or print drivers is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Solution ID
TAUS0801832EN*
Solution Usage
Description When FS-607 booklet tray is full, printing does not stop. Solution CAUSE: Firmware update required. SOLUTION: Please update to firmware version 40 or greater. The latest version of firmware, system software or print drivers is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Solution ID
TAUS0802537EN*
Solution Usage
Description Blackdisplay with only fans operating. Solution CAUSE: Loss of 3.3V DC due toa failed DC power supply/1. When the machine is powered ON, the display will start out white and gradually change to a total black screen. Fans may be heard operating. SOLUTION: Due to the location of the DC power supply/1, it is not possible to check voltages at the power supply. To confirm, check the voltage at the interface board, CN265-4 for 3.3V DC. If no voltage is present, replace DC power supply/1 (p/n A03U M401 00). SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD
Solution ID
TAUS0802861EN*
Solution Usage
Description Unable to use the DF-609 in Scan mode.
Solution CAUSE: The DF-609 is not selected in the Scan Initial Settings. SOLUTION: Select the DF-609 in the Scan Initial Settings. 1.Press the Utility button. 2.Select User Settings. 3.Select Initial Settings. 4.Select Scan Initial Settings. 5.Select ADF. 6.Select OK. 7.Exit User mode.
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282
bizhub PRO C6500
SPECIAL NOTE : Solution contribution by Ed Bellone and Chuck Tripp, Production Print/SSD
Solution ID
TAUS0900156EN*
Solution Usage
Description C-4501 yellowlaser correction failureoccurs after running the "Both Sides" paper tray adjustment. Solution CAUSE: The error occurs because the adjustment was not completed prior to running test copies. SOLUTION: To correct the problem, perform the following procedure: 1. Select the Machine icon on the control panel. 2. Select the Both Sides icon on the lower part of the control panel. 3. Input the paper tray adjustment values. 4. Select Chart Adjust. 5. Select Adjustment Start. 6. Select Close after the adjustment completes. 7. Select the Copy icon and run test copies. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID
TAUS0900559EN*
Solution Usage
Description Error code SC-4850 after power ON and warm up hasfinished.
Solution CAUSE: If a modem is connected to the device and no CSRC configuration has been done -ORa RAM clear has been executed on the device. SOLUTION: To correct: Set the CSRC configuration and perform an initial connection of the device -ORdisconnect the modem from the device properly if no CSRC connection is needed. SPECIAL NOTE : Solution contribution by KM Europe (BEU) - CSRC Team.
Solution ID
TAUS0901486EN*
Solution Usage
Description SC22-11, SC22-12, SC22-13 or SC22-14 errors and the drum fails to rotate. Solution CAUSE: Cleaning blade damage or Drum Drive board (PRCB) has failed. SOLUTION:Check the Drum Drive board for a failed ICP1 or ICP2.IfICPs are OPEN replace the Drum Drive board(p/n A03U R759 00) . Also, replace the drum unitdue to probable cleaning blade damage. Please refer to attached Bulletin Number 6833 for more information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID Description C-2454.
TAUS0901800EN*
Solution Usage
August 2011
283
bizhub PRO C6500
Solution CAUSE: A poor connection between the ADU carriage and the connectors at the rear of the machine causing the lower pressure roller heater to not function. SOLUTION: Observe if the lower pressure roller heater is functioning. If not, inspect the connectors for damage and make necessary repairs. SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD
Solution ID
TAUS0901922EN*
Solution Usage
Description "Tri-fold limit is 1" message. Solution CAUSE:Tri-fold of three sheets is only for 20lb plain paper. Paper setting is set to heavier stock. SOLUTION:Load proper weight of paper. SPECIAL NOTE : Solution contribution by Sean Jones, MERITECH, INC.
Solution ID
TAUS0902215EN*
Solution Usage
Description LU-202, C-0401 at power up. Solution CAUSE: Failed LU Drive Board (LUDB). SOLUTION:Replace LUDB (p/nA03W H010 13). SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS0902925EN*
Solution Usage
Description The machine indicates "Please Wait, Now Warming Up" when the trays are set for thick paper. Solution CAUSE: Pressure is not being applied evenly to the fusing rollers causing the temperature sensor to read the incorrect temperature. SOLUTION: Inspect the fuser unit, specifically the torque limiter. Verify the torque limiter is functioning properly and that it has not come out of position. Reposition or replace the torque limiter (p/n 65AA 5365 1) as necessary to correct the problem. SPECIAL NOTE: Solution contribution by Mike Galletta, Workgroup/SSD
Solution ID
TAUS0903077EN*
Solution Usage
Description Erratic and changing error codes. Solution CAUSE: Damaged drum carriage connector. SOLUTION: Replace the drum carriage connector on the process carriage side (p/n A034 N111 02) and the connector on the machine frame side (p/n A03U N110 01) as necessary. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS1000210EN*
Solution Usage
Description "Add toner" light flashing.
August 2011
284
bizhub PRO C6500

Solution CAUSE: EitherToner Supply motor (M53) or DCPS/2 failed has failed.
SOLUTION:Check for 24V DCat CN709of the Toner Driving Board assembly (TSDB). When 24V DC is present replace M53 (p/n 27LA 8003 2E). Check for 24V DC IN at CN704 of the TSDB (p/n 65AA -906 1E).Replace DCPS/2 (p/n A03U M402 01) when there is no 24V DCIN present at CN704. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS1001990EN*
Solution Usage
Description The machine powersOFF intermittently during operation or at idle. Solution CAUSE: Failing sub power switch. SOLUTION: Replace sub power switch (p/n A03U R738 00). SPECIAL NOTE : Solution contribution by Khalil Nazir, KMBS/Mississauga, Ontario - Canada
Solution ID
TAUS1100246EN*
Solution Usage
Description FS-607 is not being recognized. J-7302 code is displayed when the FSCB is installed. Solution CAUSE: FSCB (Refurbished) not working properly. Note : Replaced the Finisher Control Board (Fns Control Board Assembly) several times. SOLUTION: Install a new FSCB (p/n A04D H010 02); not a refurbished one with a sticker. Note : SSD is currently researching why the refurbished boards are not working properly even after a firmware update on the mainbody. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS1103666EN*
Solution Usage
Description Cannotdisable the CE password that was enabled in Security Mode.
Solution CAUSE:Incorrect procedure. SOLUTION:Before the enhanced security settings can be disabled in Security Mode, enhanced security must be disabled in administrator settings.Access administrator settings, select Security and disable before accessing Security Mode and turning it off. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0658232EN*
Solution Usage
Description When Coated GL or ML is selected for Tray 4 or Tray 5, the machine stays in dehumidfy mode for a longer than normal time. Solution CAUSE: The machine has early firmware. SOLUTION: Flash the machine to the latest version firmware. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Note : To enable printing during dehumdification set softwareSW 18-4 to 1. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
August 2011
285
bizhub PRO C6500


Solution Usage 0
Description Unable to select Account Track to change to Manage. Account Track is grayed out. Solution CAUSE: User Authentication is set to ON (external controller). SOLUTION: This is normal with User Authentication set this way. If Account Track is needed the customer will have to set User Authentication to ON (MFP) and register the users manually. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0700966EN*
Solution Usage
Description The IC-408 controller is not recognized when connected to the bizhub PRO C6500. Solution CAUSE: Incorrect settings. SOLUTION: Soft switch 2-1 must be set = to 1 in order to recognize the IC-408 controller. The default setting is 2-1 = 0. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD TAUS0801089EN* 0
Solution ID
Solution Usage
Description SD-501, SC77-82. Solution PROBABLE CAUSES: 1.SD-501 trimming scraps not dumping; backing up due to malfunction of the Bundle Exitmotor (M5). Test the M5 motor in the Machine Condition I/O Service Mode 71-09 and 71-21 for proper operation. Also, with the scrap drawer out, try manually rotating the M5 motor clockwise withonly your index finger; it should rotate easily with no hesitation. Look for binds or cracked gears. Replace thefailed M5 motor (p/n 27LA 8003 2E) as necessary. Note :This DC BRUSHLESS MOTOR/30 can be found on page 29 (Trimmer Section), Key 10 of the SD-501 Parts Manual. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD 2. Trimming scrap wraps around the scrap removal paddle. As shown by Figure 1, the trimming scraps drop unevenly (the center of the scrap delays) andthe scrap iscaught at the roller of the paddle. Figure 1 If the unit continues trimming operation, the scrap does not drop and wraps around the paddle as shown by Figure 2. Figure 2 This might occur because: The trimming blade is dull. The trimming scrap width is large. If the scrap tends to drop vertically (not horizontally), the scrap in the collection box is not straight or the trimmed surface is not smooth thenthe trimming blade is dull. Replace the blade unit (p/n 15AN-5701). Ifthe scrapis about 10mm, it may easily be caught by the paddle. Set the width to between 2mm and 4 mm: a. Enter the Service Mode. b. Touch [11 Finisher Adjustment]. c. Touch [06 Saddle Stitcher Adj.]. d. Touch [07 Trimming Adjustment]. e. Enter a value using numeric keys and touch [Set]. Value: 1 step = 0.1mm Note : Modified parts for the paddle need to be installed.For more detail, please refer to the attached Parts Modification Noticeand the parts installation procedure. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . IMPORTANT : Please be aware that some or all of the modified replacement parts may not be readily available as thisis a recently releasedmodificationby Konica Minolta Japan (6/19/2008). SPECIAL NOTE : Solution contribution by KMBT (Japan).
August 2011
286
bizhub PRO C6500


Solution Usage 0
Description "Please Insert Tray" message on the control panel. Incorrect paper size may also be indicated. Solution CAUSE: When the "Please Insert Tray" message appears, copying and printing operations cannot be performed until all paper trays are inserted. A poor connection due to foreign matter such as a small piece of paperlodged in a tray connector or the corresponding connector on main body may also generate the message. This is commonly seen on Tray 1. SOLUTION: If all trays are closed, check the connectors on the inside rear of the frame for any torn paper lodged inside the connectors. Remove the paper and verify that there is good connection between the paper tray connector and the receiving connector on the inside rear of the frame. Insert all paper trays. SPECIAL NOTE : Solution contribution by Gary Scimeca and Freddie Burnham, Production Print/SSD
Solution ID
TAUS0802252EN*
Solution Usage
Description C-4725 at power up.
Solution CAUSE: DCPS/2 has failed. SOLUTION: Replace DCPS/2 (p/n A03U M402 01). SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS0657246EN*
Solution Usage
Description After entering "Full Screen" mode in Image Viewer by selecting "Edit => Full Screen", there is no way to get out of Full Screen mode as the menu tool bar is not accessible.
Solution CAUSE: When entering Full Screen mode, the menu bar is gone and cannot be disabled through a menu selection. SOLUTION: Full Screen mode can also be enabled using a hot key. The hot key to enable or disable Full Screen mode is F11. To get out of Full Screen mode, press F11 again. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0657416EN*
Solution Usage
Description C-F023 (CF023). Solution CAUSE:Early version firmware, firmware is corrupt or System Programwas aborted. SOLUTION:Re-installfirmware with the most current version. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0657546EN*
Solution Usage
Description The ROM version checkis invalid on the machine display when using the USB flash drive methodfor updating the firmware.
August 2011
287
bizhub PRO C6500
Solution PROBABLE CAUSES: 1.The downloaded file is corrupt. Download the file again making certain that the folder structure is correct on the flash drive. 2.The sum file was not included when the firmware file was placed on the flash drive. The file will work but cannot be checked. Both the bin and sum files should show on the display. It is recommended that the sum file be placed on the flash drive so that the file can be verified. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0658062EN*
Solution Usage
Description Tray 1 is grayed out. Solution CAUSE: The paper tray has been deactivated using the faulty part isolation in the Software SW setting mode. SOLUTION: To activate the paper tray in the Software SW setting mode, perform the following: 1. Press the Utility/Counter key. 2. Press Stop-0-0-Stop-0-1. 3. Touch [03 System Setting] on the touchscreen. 4. Touch [01 Software SW Setting] on the touchscreen. 5. Use the left up-down arrow to input DIPSW number [18]. 6. Use the right up-down arrow to input bit number [0]. 7. Touch [OFF] on the touchscreen to remove Tray 1 from the isolation mode. 8. Touch [Return] on the touchscreen. 9. Touch [Exit] on the touchscreen. 10. Touch [Exit] on the touchscreen. Note : Paper trays will be deactivated automatically if the customer selects the option to continue when a tray SC code appears. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0658388EN*
Solution Usage
Description C-E006 when performing Printer Gamma Offset adjustment.
Solution CAUSE: Low version of firmware installed. SOLUTION: Install version 15 Image and version 12 Control firmware or higher. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0700082EN*
Solution Usage
Description When the FS-607 is installed and the staple key is pressedon the control panel, the output tray is displayed as if it isnot selected.
Solution CAUSE: Low level firmware. SOLUTION: Install the latest Image firmware version. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
August 2011
288
bizhub PRO C6500

SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD
Solution ID
TAUS0700720EN*
Solution Usage
Description PROBLEM: C7415 error code at startup. Solution CAUSE: A pinched wire to the printhead.
SOLUTION: Check the wiring harness to the printhead and repair/replace (p/n 25AA 7327 01) as necessary to correct the problem. SPECIAL NOTE: Solution contribution by Mike Galletta, Workgroup/SSD
Solution ID
TAUS0701600EN*
Solution Usage
Description Copy tab is missing from the LD bias adjustment.
Solution CAUSE: Low level firmware is installed. SOLUTION: Install version 25 firmware. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. IMPORTANT : Refer to attached Bulletin Number 5898prior to upgrading the firmware. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0702018EN*
Solution Usage
Description Loud popping noise anddamage to the LS-501 and LS-502. Solution PROBABLE CAUSES: 1. The main cause of damage to the LS-501 and LS-502 is power to the machine being turned off before the stacker tray has fully descended onto the hand cart. This is not an issue for day-to-day operation in a static configuation; it becomes an issue if the bizhub PROconfiguration is being changed and the LS units are being moved. Before moving an LS-501 or LS-502, always be certain that the stacker tray has finished moving to the lowered position before turning the machine off. This keeps tension on the stacker up/down wires, keeping them from binding when the unit is connected the next time. 2. Another cause of damage is improper positioning of the stacker tray on the hand cart, usually after unloading paper from the tray. If the tray is not positioned properly, the upper limit switch is not actuated, so the mechanism continues driving the tray until the alignment plate or other parts are damaged, or the up/down wires break. Be certain that the stacker tray is positioned properly on the hand cart before placing it back inside the LS-501 or LS-502. SPECIAL NOTE : Solution contribution by Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID
TAUS0702094EN*
Solution Usage
Description Fiery remote scan does not function when the machine is in Power Save mode. Solution
August 2011
289
bizhub PRO C6500

CAUSE: Firmware issue.
SOLUTION: Load the latest firmware version 25 or above. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD TAUS0702320EN*
Solution ID
Solution Usage
Description After updating the system software to version 1.02 it is not possible toinstall the1-SLGTX.exe patch. Solution Because these patches are executable, Fiery security will not allowinstallation or copying and pasting from theend-users workstation. As a workaround, access the Fiery usingRemote Access, select Product updated and allow the system to install the patches. By default the Fiery will access theEFI website and it is possible that certain unique patches will not be available. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Vartkes Tashjian, Production Print/SSD TAUS0702324EN*
Solution ID
Solution Usage
Description Letter SE feed 2-hole punches are not centered if done "off line" from the Post Inserter. The normal 2-hole punches from the trays are normal. Solution CAUSE: Vertical Punch Hole adjustment needs to be performed. SOLUTION: Perform Vertical Punch Hole adjustment: 1. "Service Mode Menu screen". 2. Press [07 Finisher Adjustment]. 3. "Finisher Adjustment Menu screen". Press [03 Punch Adjustment]. 4. "Punch Adjustment Menu screen". Press [01 Vertical Position Adj.]. 5. "Vertical position adjustment screen". Press [Up] or [Down] to select the paper sizeto adjust. 6. Press [COPY]. 7. Select the paper size according to the itemto adjust. Set the 10 sets of copies and press the Start key to output a test pattern (No. 16). 8. Fold the output paper in half in the main scan direction and measure the gap between the center line of the print and the center of the punch hole. Specification is 1 mm tolerance. 9. When the value is not within the standard value, press [SERVICE] "Vertical position adjustment screen and enter a value using the keypad and press [<. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0703150EN*
Solution Usage
Description FD-501, J73-06or J-7359 at power up. Solution CAUSE: The connector to the main tray exit sensor (PS18) has become dislodged from the sensor, resulting in a false jam detection: SOLUTION: To check the operation of the main tray exit sensor (PS18), perform the following: 1. Access theI/O mode and use input code 70, multimode 13 to check the operation of the sensor. 2. If, additional accessories are attached to the exit of the FD-501 they will have to be removed to access the main tray exit sensor. 3. Reattach the connector to the main tray exit sensor if it is dislodged and check the operation of the main tray exit sensor. SPECIAL NOTE : Solution provided by Tien Nguyen, KMBS Washington. TAUS0703316EN*
Solution ID
Solution Usage
Description OT-502,printing does not stop after tray is full. Solution CAUSE: Firmware bug. SOLUTION: Install latest firmware version. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support
August 2011
290
bizhub PRO C6500
(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Rich Raynor, ESS/SSD TAUS0703430EN*
Solution ID
Solution Usage
Description The "Send To" field does not clear after perfoming scan. Solution CAUSE: Incorrect DipSW setting. SOLUTION: Change DipSW 15-6 to 1.This feature requiresversion 25firmware or higher. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD TAUS0703471EN*
Solution ID
Solution Usage
Description FS-503, will not staple.
Solution PROBABLE CAUSES: 1. The box that catches all the staple trimmings is not installed or, is not installed properly. Note : A staple cartridge with a red dot is displayed when the details icon is selected. Inspect the metal sensor actuator at the rear of the box and insure that it is not bent. Insert the box fully and secure with the locking bracket. SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD 2. Modified parts are available to prevent staple failure. Please refer to attached Bulletin Number 6656 for the details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0703537EN*
Solution Usage
Description FS-503, C1107 (C-1107) at power up. Solution CAUSE: Pinched wiring harness for PS14 (Stapler Rotation Home Sensor). SOLUTION: Remove the wiring harness from theconnector on the board and the sensor. Check for continuity and replace the wiring harness (p/n 15AA90030) as needed. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD TAUS0703601EN*
Solution ID
Solution Usage
Description Unable to browse to orPING the machine (main body) NIC.
Solution CAUSE: The machine NIC setting is set to disable. SOLUTION: Enable the machine NIC by setting DIPSW 22-0 to 1. SPECIAL NOTE : Solution contribution by Ian Lynch and Ed Bellone, Production Print/SSD
Solution ID
TAUS0703612EN*
291
bizhub PRO C6500

Description PI-502, J-7235.
Solution CAUSE: The paper entrance sensor PS206 (page 4 of the paper feed section of the PI Parts Manual, p/n 08AA85512) does not turn ON within a specified period of time after the conveyance clutch MC202 (page 2 of the paper feed section of the PI Parts Manual, p/n 13QN82011) turns ON. SOLUTION: Remove jammed paper in the PI/main body, if any. Manually check the operation of the sensor and clutch in the I/O State Confirmation mode. Look for sticky or nicked actuators replace as necessary. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD TAUS0703691EN*
Solution ID
Solution Usage
Description Delete button is missing from the Program Overlay screen. Solution CAUSE: Change Image Overlay is set to Prohibition. SOLUTION: Set Change Image Overlay to Permission by performing the following: 1.Select the Utility/Counter button on the control panel. 2.Select [03 Machine Admin. Setting] on the touchscreen. 3.Select [01 System Setting] on the touchscreen. 4.Select [04 Operation Prohibit Set] on the touchscreen. 5.Select [02 Change Prohibit setting] on the touchscreen. 6.Select [Permission] for the Set Change Program Image Overlay setting. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD TAUS0703715EN*
Solution ID
Solution Usage
Description The bizhub PRO C6500 continues to output a print job even though the stapler has run out of staples. Solution CAUSE: Firmware update required. SOLUTION: Please download and install firmware version 30 or greater. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD TAUS0703776EN*
Solution ID
Solution Usage
Description Auto Restart Function after supplying paper. Solution If a paper source tray becomes empty during the middle of a job, printing restarts when the tray lift up completes or PFU heater is ready after adding paper. This has been corrected with version 30 firmware in conjunction withdipswitch settings, DIPSW 11-6=1: Enabled andDIPSW 11-6=0: Disabled (Factory default). Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD TAUS0703866EN*
Solution ID
Solution Usage
Description J-7317 orJ-7314. Solution CAUSE: The corresponding paper entrance sensor/Up (PS201) or sensor/Lw (PS206) turns ON while machine in idle. SOLUTION: Check sensor PS201 and/or PS206 in the State Confirmation Mode (47 mode) for proper operation and replace as necessary. Photosensor (p/n 08AA 8551 2), key 17 on page 4 of the PI-502 Parts Manual) and actuator (p/n 13QE 4807 0), key 19. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
August 2011
292
bizhub PRO C6500


Solution Usage
Description FS-607, paper empty is displayed, even though the PI-502 tray is not empty. Solution CAUSE: Firmware bug. SOLUTION: Upgrade to the most current versionof firmware.The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0800186EN*
Solution Usage
Description SC80-43 error code (unable to flash firmware).
Solution PROBABLE CAUSES: 1.There is no firmware presently installed on the LS-501. This code occurs when doing a new installation of the finisher or if the finisher control board is replaced. Install the latest firmware which is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 2. The 2-pin connector (blue wires) on the LS-501 is not connected. The extra 2-pin connector not connected to the peripheralto which the LS connectsmust be plugged into the female connector on the plate where the wiring is passing through on the LS-501. SPECIAL NOTE : Solution contribution by Greg Lantowski/Ed Bellone/Ian Lynch/Bob Moeller, Production Print/SSD
Solution ID
TAUS0800260EN*
Solution Usage
Description C-2462 (C2462) is indicated.
Solution CAUSE: Drum Driving Motor assembly failure. SOLUTION: Replace Drum Driving Motor assembly (p/n A03UR70500).For the drum drive motor location, please see the attached file. SPECIAL NOTE : Solution contribution by KMBT (Japan).
TAUS0800315EN*
Solution Usage
Solution CAUSE:A problem with Tray 4 and the double feed prevention clutch assembly. SOLUTION: The screw that holds the assembly together is too short and as a result only the wires hold it in place.This allows for too much motion in the clutch resulting in timing problems.The problem is best resolved by installing a longer screw such as the drum lock screw from a bizhub C500.As a temporary countermeasure, the tabs on the clutch can be carefully bent out at approximately a 30 degree angle to hold it in place.
August 2011
293
bizhub PRO C6500

SPECIAL NOTE : Solution contribution by Randall Sea, KMBS Houston.
Solution ID Description C-1532 (1532).
TAUS0800456EN*
Solution Usage
Solution CAUSE: No change of statecan be read atPS63. SOLUTION: Check for broken or frayed wires in the M63 wire harness from rear of PB-501 to stacking unit. The damaged wires may have also damaged the PB Drive Board (p/n A075H02002). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0800612EN*
Solution Usage
Description FS-607, the front staple is not positioned properly when making booklets. Solution CAUSE: The stapler clincher adjustment needs to be performed. SOLUTION: Order the stapler clincher jig (p/n 13QEJG010) and perform the adjustment. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD TAUS0800705EN*
Solution ID
Solution Usage
Description LS-501/502 not recognized and machine will not come to ready, indicates "Warming Up". Solution CAUSE: Failed DC Power Supply on LU unit. SOLUTION: Replace DCPS (p/n 15AV 8451 1). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0800736EN*
Solution Usage
Description C-3103 (C3103) code. Solution CAUSE:ICP1 on theConveyance Drive Boardmay be OPEN. ICP1(Internal Circuit Protector 1)controls 24VDC toM34. SOLUTION: If no voltage is present to M34 in I/O modecheck the wiring for an open.If no problem is found with the wiring replacetheConveyance Drive Board (p/n A03UH05004). SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD TAUS0800770EN*
Solution ID
Solution Usage
Description PF-601, PLEASE CLOSE THE LEFT HORIZONTAL CONVEYANCE DOOR OF THE PFU message at power ON. Solution CAUSE: The left horizontal conveyance door is not properly latched. SOLUTION: To properly latch the left horizontal conveyance door, perform the following: 1. Open the PF-601 tray left side door, which is located on the front of the PF-601 to the right of the machine front doors. 2. The left horizontal conveyance door has a green handle labeled PF5 and is located between the main body and the horizontal conveyance roller which has a green knob and is labeled PF2. 3. Lift the left horizontal conveyance door handle PF5 and raise the door to ensure no jam or obstruction is present. 4. Firmly lower the left horizontal conveyance door and ensure that it is latched in the closed position. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
August 2011
294
bizhub PRO C6500

TAUS0800842EN*

Solution Usage
Solution ID Description J-1001 error.
Solution CAUSE: Failed Conveyance Drive board. The Bypass Up/Down motor runs on 24V DC supplied by the Conveyance drive board. SOLUTION:Check ICP11 on the board to see if it is OPEN.Check the motor (M35)to see it it has shorted or if the wiring has shorted to ground. Replace theConveyance Drive board (p/n A03UH05004) if necessary. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0800891EN*
Solution Usage
Description PB-501, C-1544 (C1544) immediately at power up. Solution CAUSE: Software switch needs to be reset. SOLUTION: To reset the software switch perform the following procedure: 1. Enter Service Mode. 2. Select System Setting. 3. Select Software Switch Setting. 4. Set software switch 3-1=0. 5. Exit Service Mode and reboot the machine. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS0800901EN*
Solution Usage
Description C-5002 (C5002) error code. Solution CAUSE: Possible failed Printer Control board and/or DCPS/2. SOLUTION: Check ICP32 on the Printer control board. It supplies 24V DC to the machine andthe voltage is generated by DCPS/2. If the ICP isOPEN when checked with an OHM meter replacethe Printer Control board (p/n A03UR759). If there is no 24V DC supplied from DCPS/2 (p/n A03UM40201), it must be replaced. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0800915EN*
Solution Usage
Description PI-502, J-7249. Solution CAUSE: The paper entrance sensor/Up, PS201 (page 4 of the PI-502Parts Manual - p/n 08AA 8551 2) does not turn ON within a specified period of time after the conveyance clutch/Up, MC201 (page 2 of the PI-502 Parts Manual -p/n 13QN 8201 1) turns ON. SOLUTION: Open the PI upper door and remove jammed paper, if any. Checksensor PS201 in the I/O state confirmation mode, code 72-49, and the conveyance clutch, MC201, code 72-84, for proper operation and replace parts as necessary. Note : See the Parts Layout Drawing, PI section, page 604 of the Field Service Manual for a general location of these parts. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
TAUS0800917EN*
Solution Usage
August 2011
295
bizhub PRO C6500

PI-502, J-7250.
Solution CAUSE: The FNS entrance sensor (PS4) does not turn ON within a specified period of time after the paper entrance sensor/Up (PS201) turns ON. SOLUTION: Open the PI upper door and remove jammed paper if any. Checksensor PS4 (page 3 of the FS-607 Parts Manual CONVEYANCE UNIT -p/n 13QA 8552 1) in the state confirmation I/O mode, code 72-2, andsensor PS201 (page 4 of the PI-502Parts Manual -p/n 08AA 8551 2) state confirmation code 72-49, for proper operation and replace parts as necessary. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0800918EN*
Solution Usage
Description PI-502, J-7251. Solution CAUSE: The finisher entrance sensor (PS4) does not turn ON within a specified period of time after the paper entrance sensor/Lw (PS206) turns ON. SOLUTION: Open the PI upper door and remove jammed paper if any. Checksensor PS4 (page 3 of the FS-607 Parts Manual CONVEYANCE UNIT- p/n 13QA 8552 1) in the state confirmation I/O mode, code 72-2 andsensor PS206 (page 4 of the PI-502 Parts Manual, p/n 08AA 8551 2) state confirmation code 72-50, for proper operation and replace parts as necessary. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0800942EN*
Solution Usage
Description LU-202 is constantly feeding paper resulting in a code J-1708. Solution CAUSE: The LUDB has failed. SOLUTION: Replace the LCT Board Assembly (p/n A03W H010 13). SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0800953EN*
Solution Usage
Description When pressing the Zoom key the paper sizes are displayed in Metric. Solution CAUSE: Machine firmware is corrupt. SOLUTION: Re-flash the machine firmware. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0800970EN*
Solution Usage
Description Cannot enter Service Mode through Utility menu or by recycling the sub power switch while holding Utility button after machine displays C-35xx code.
Solution CAUSE: Lower fuser roller is in the upper position. SOLUTION: Drop lower fuser roller into low position and recycle power. Note : The Service modeis inaccessible byentering Utility => Stop => 0 => Stop => 0 => 0 => 1. This is to prevent accidental reset of the code and causing additional damage to the machine. To reset a fuser abnormality code, perform the following: a. Power the machine OFF from the main switch leaving the sub switch ON. b. Press the utility Key and power ON the machine from the main switch. c. Enter Stop => 0 =>0 => Stop =>0 => 1. d. Press [03 System Setting] on the touchscreen.
August 2011
296
bizhub PRO C6500
e. Press [01 Software SW setting] on the touchscreen. f.Press the left up-arrow, which is displayed on the touchscreen, 2 times. The number displayed above the up-arrow will change to 03. g. Select the bit number of switch 1, using the right up-arrow, 03-1 will be indicated. h. Press the [Return] key, which is displayed on the touchscreen. i. Exit Service mode to return to normal operation. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0801060EN*
Solution Usage
Description PLEASE SET TONER SUPPLY UNIT CORRECTLY message. Solution CAUSE: The front right door is not locked into place with the screw. SOLUTION: Ensure that the front right door is locked into position with the screw. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS0801244EN*
Solution Usage
Description Gloss-coated stock not outputting at rated speed after flashing machine firmware. Solution CAUSE: Incorrect settings. SOLUTION: When programming the paper sizefor the tray, go into the process adjustment, select next twice, and set speed down toOFF as this may have changed. Also try setting DipSW settings as listed below: 02 - 0 = 1 23 - 3 = 1 25 - 3 = 0 25 - 4 = 1 SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0801326EN*
Solution Usage
Description "Sub Tray of Folding Unit is Full" error message. Solution CAUSE: The SD-501 sub tray paper full photosensorhas failed or theactuatoris binding. SOLUTION: Repair or replace the paper full sensor (p/n 08AA 85512) or actuator (p/n 15AA45430). SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD TAUS0801531EN*
Solution ID
Solution Usage
Description C-2403 (C2403) at power up. Solution CAUSE: Failed Erase lamp/C. SOLUTION: Replace Erase lamp/C (p/n 65AA83070). SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0801643EN*
Solution Usage
Description "Please Press Start to restart" message when trying to print a 2-page duplexed job on custom size paper after each page is printed.
August 2011
297
bizhub PRO C6500
Solution CAUSE: Firmware upgrade is required. SOLUTION: Install mainbody firmware version GCB-30 or greater.The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0801644EN*
Solution Usage
Description Tray 2 does not raise. Solution CAUSE: Incorrect settings. SOLUTION:Test in I/O mode, code 23, multicode 1(M29 for Tray 2). If the motorworks, enterthe Service mode and check the setting for soft switch 18-1.If it is setto 1 please set it backto 0.This will correct the faulty part isolation. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0801648EN*
Solution Usage
Description Printed pages will not output to the FS-503 stack tray. Solution CAUSE: Incorrect settings. SOLUTION: To output to the FS-503 stack tray: 1.Press Copy tab=> Output application=> Output tray and then select the arrowdesignating wherethe paper should exit. 2.Go to Job parameters =>Finishing =>Finisher and tray and see what tray is selected. 3.Go to File preferences connected finishers to see if all of the finishers are shown. Ifthey are,press Paper change to set a new page size and paper type. 4.In the Creo, change the page settings. 5.Set the paper settings to a lower setting.This allows the paper to stack on the tray of the FS-503. Note : Paper was set to coated 81g andwas changedto plain 64g. SPECIAL NOTE : Solution contribution by Raymond Downs, Production Customer Support/SSD
Solution ID
TAUS0801667EN*
Solution Usage
Description Unable to reset SC35-08 error. Solution CAUSE:SC35-08 is a Fusingpaper winding abnormality related code. The Service modeis inaccessible byentering Utility => Stop => 0 => Stop => 0 => 0 => 1. This is to prevent accidental reset of the code and causing additional damage to the machine. SOLUTION:To reset the code perform the following: 1.Power the machine OFF from the main switch. 2. Press the utility Key andpower ON the machine from the main switch. 3. At the Trouble Reset screen enter Stop => 0 => Stop => 0 =>0 => 1. 4. Select 03 System SW Settings. 5. Select 01 Software SW setting. 6. Set service DIPSW 3-1 to 0. 7.Exit to the main Screen and restart the machine. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID Description SC23-04 code. Solution
TAUS0801828EN*
Solution Usage
August 2011
298
bizhub PRO C6500
CAUSE: Developer fans M45 and M46 are not spinning. ICP 5 on PRCB is OPEN. SOLUTION: Replace PRCB (p/n A03UR75900). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0801833EN*
Solution Usage
Description If interrupt copy is performed during printing and a jam occurs or the interrupting copy job is deleted, the controller locks up indicating Printing on Command WorkStation. Solution CAUSE: Firmware update required. SOLUTION: Please update to firmware version 40 or greater. The latest version of firmware, system software or print drivers is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Solution ID
TAUS0801855EN*
Solution Usage
Description C-C111 (CC111)when connecting an LS-501 to the main body.
Solution CAUSE: LS-501 had previously been installed on a black and white machine and has the incorrect firmware loaded for a color machine. SOLUTION: Flash the LS-501 with the correct firmware for the color machine after making certain that the switches and wiring are correct for the installation. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0802016EN*
Solution Usage
Description After performing maintenance on themachine, only cyan and black colors print. Solution CAUSE: Possible malfunction or incorrect assembly of the first transfer pressure release cam when performing maintenance. SOLUTION: Remove the transfer belt unit assembly from the machine. The rollers should not be engaged outward, pressing against the belt when the cam is in the home position. If the rollers are contacting the belt remove the cam and push the positioning pin to the opposite side, then reassemble the cam and test for proper operation. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0802046EN*
Solution Usage
Description C-1434 error code.Unable toflash firmware to RU-503/RU-504. Error code may be intermittent. Solution CAUSE: Early version firmware is installed and/or therelay unit control board has failed. SOLUTION: Attempt to upgrade the firmware to the latest version. If unsuccessful, replace therelay unit control board (p/n 4038 1027 04) and then try installing the firmware. Note : The latest version firmware and system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
August 2011
299
bizhub PRO C6500


Solution Usage
Description LS-501/LS-502,sub tray messagewhen printing a mixed size document to the main stacker tray. Pressing the start button releases to the sub tray. Solution CAUSE: Machine specification. Mixed output is not supported to the main stacker tray. SOLUTION: Print all pages as the same size or to a supported output tray. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0802364EN*
Solution Usage
Description Getting an error when running the Magenta Initialize Adjustment. Solution CAUSE: The HV Detecting Sensor Assembly has failed. SOLUTION: Replace the HV Detecting Sensor Assembly (p/n A03U R7 3600). SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0802433EN*
Solution Usage
Description C-2401 (C2401) at power ON. Solution CAUSE: Poor electrical contact at the Erase lamp/Y or possible failed Erase lamp/Y. SOLUTION: Clean and inspect the electrical contacts on the Erase lamp/Y. Replace the Erase lamp/Y (p/n 65AA83070) as necessary. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
Solution ID
TAUS0802635EN*
Solution Usage
Description FS-607/PK-512, punch selection greyed out on the MFP panel. Punching while printing may not be affected. Solution CAUSE:Either Fault Isolation dipswitch has tripped or incorrect DIPSW setting. SOLUTION:Check the Fault Isolation dipswitch 6-0 in the System Settings, Software Switch Setting Mode, and make sure that it is set to 0 (normal); ifset to 1 PK-512 functionality is unavailable. Also, check that DIPSW 13-0 is set to 0 . SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD and Clinton Marquardt, ESS
Solution ID
TAUS0802756EN*
Solution Usage
Description Controller is calling for incorrect paper size when inserting tabs. Solution CAUSE: Firmware bug. SOLUTION: Install version GCE41 special firmware. Note :The firmware is available for download via the Konica Minolta Download Selector.. 1. Login in via www.mykonicaminolta.com 2. Select the "Service"tab locatedat the top of the page. 3. Select the "SSD (DNA, Drivers, MSDS)" link locatedto the left. 4. Select the "Continue on to the SSD Home Page" link located in the middle of the page. 5. Select the "Download MSDS, Drivers, Firmware and more" link locatedto the left. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BES
August 2011
300
bizhub PRO C6500
Solution ID
TAUS0802845EN*
Solution Usage
Description When replacing the LCD panel assembly (p/n 56UA-704-0), there are two 2-pin connectors on top of the assembly. Which connector goes where? Solution When replacing the LCD panel assembly, the pink and white wire connector is connected to theupper connector, CN03,and the blue and brown wire connector is connected to the lower connector, CN02. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID
TAUS0808039EN*
Solution Usage
Description C-2303 (C2303) error code. Solution CAUSE: Transfer belt motor not spinning. PRCB failed. No 24V DC at PRCB CN384-11B and CN384-14B. SOLUTION: Replace the PRCB (p/n A03UR75900). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0808077EN*
Solution Usage
Description LU-202 is installed and a C-0205 (C0205) erroroccurs. Solution CAUSE:LU-202 paper trayis not lifting. There is no 24V DC at CN814 (M100 connector) when I/O check 23-5 (down) and 23-6 (up) is selected. M100 lift motor has failed. SOLUTION: Replace M100(p/n 25AA80173). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0808085EN*
Solution Usage
Description The CS Remote Care tab is grayed out in Service mode. Solution CAUSE: Incorrect software SW setting. SOLUTION: Set software SW 15-5 = 1 (ON). To set the software DIPSW, perform the following: 1.Enter Service Mode. 2.Select System Setting. 3.Select Software SW Setting. 4.Set software SW 15-5 = 1 (ON). 5.Exit Service Mode. SPECIAL NOTE : Solution contribution by Ed Bellone and Mike McCarthy, Production Print/SSD and Rick Veale, ESS
Solution ID
TAUS0808108EN*
Solution Usage
Description "Modem error" message after upgrading firmware. Solution CAUSE:CS Remote Careis not being used or the setting for CS Remote Care is incorrect. SOLUTION:Disable CS Remote Care or confirm that "Email" is selected if CS Remote Care is being used.
August 2011
301
bizhub PRO C6500

To disable CS Remote Care: 1. Access Service mode. 2. CS remote => CS Remote. 3. Software Settings =>switch 15-5 = 0 (OFF).
To confirm that "Email" is selected if CS Remote Care is being used: 1. Access Service mode. 2. CS remote => CS Remote. 3.Email. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0808316EN*
Solution Usage
Description Timeout error when installing firmware. Solution CAUSE: Timeout error may occur when installing firmware with the order of C-ROM first and then option N1 (or N2) continuously. SOLUTION: The workaround (the following examplepertains toinstalling firmware with USB memory stick): 1. Go to ISW in the Service mode. 2.Insert the USB memory stick to the service port of the MFP. 3.Choose USB Memory ISW in the display of the Service mode and make sure that the USB memory stick is recognized. 4.Choose N1 (or N2) and press Start key. Confirm the completion of the install and press Continue. 5. Choose other options and press Start key. Confirm the completion of the install and press Continue. 6.Choose Print Control (C) and press Start key. Confirm the completion of the install and press Continue. 7.Choose Image Control (I0) and press Start key. Confirm the completion of the install and press Exit. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0808485EN*
Solution Usage
Description Intermittent C-4705. Machine stops when Manual mode stapling with the FS-607 and paper is exited to the main body sub-tray.
Solution CAUSE: Anomaly in previous mainbody firmware version. SOLUTION:Upgrade mainbody firmware to version G00-41 and finisher to version G00-33. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Note : Please refer to attached documentation prior to firmware installation. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS0808605EN*
Solution Usage
Description PF-601 "Please Close PFU Vertical Conveyance Door" message, yet the door is closed. Solution CAUSE: The PF vertical conveyance door sensor, PS24, has failed or the Vertical Conveyance door has become bent and does not actuate the sensor fully. SOLUTION: Test the sensor using I/O mode 25-11. If the state does not change when door is opened and closed, try applying pressure to top front corner of the door to see if state changes. If state does not change even when extra pressure is applied, replace the PS24 sensor (p/n 08AA 8551 2). If state does change with added pressure, reshape the door to correct any warping. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0808632EN*
302
bizhub PRO C6500

Description SC22-22.
Solution CAUSE: The Toner Supply Drive Board has failed. SOLUTION: Check all ICPs on the Toner Supply Drive Board. Replace board (p/n 65AA -906 1E) as required. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
TAUS0808633EN*
Solution Usage
Solution CAUSE: The Scanner Driver Board has failed. SOLUTION: Replace the Scanner Driver Board (p/n 65AA -907 1E). SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0900066EN*
Solution Usage
Description Machine display willindicate "Please wait" then dashes in bottom left appear, blue stripes appear and boot sequence stops at power ON. The Konica Minolta logo never appears. Solution CAUSE: Reset is needed. SOLUTION: To reset: 1. Remove NVRAM from OACB and power ON the machine holding down the Utility button (Service mode access- French language). Note : Touchscreen is inoperable due to settingsin NVRAM. 2. Power machineOFF and reinstall NVRAM. 3. Power machineON normally. Note : Unplug any peripheral during this process. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0900133EN*
Solution Usage
Description C-DC20 (CDC20) code at power up. Solution CAUSE: Corrupt firmware. SOLUTION: Update firmware to the latest level. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
TAUS0900295EN*
Solution Usage
Solution CAUSE: Possible DCPS/1 or PRCB failure.
August 2011
303
bizhub PRO C6500
SOLUTION: Check DCPS/1, CN104 - pin 5 and CN106 - pin 5 to see if 12V DC is present. Check ICP22 on the PRCB for 12V DC. Replace theDCPS/1 (p/nA03U M401 00) orthe PRCB (p/n A03U R759 00) as necessary. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0900650EN*
Solution Usage
Description ACS cannot be selected in copy mode. Solution CAUSE: The setting of Fee Collection Menu is set to [Impossible] with Reserve Job. SOLUTION: Please change the following setting: 1. Enter Service mode. 2. Press [Stop], [9] on operation panel. 3. Enter [02 Management Function] in Fee Collection Menu. 4. Select [Possible] with Reserved Job. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BES
Solution ID
TAUS0900688EN*
Solution Usage
Description The PF-601 was removed/reinstalled andnowthe Auto Tray Select function does not work. Solution CAUSE: Settings have changed. SOLUTION:Access thesetup for ATS and verify that "Feed Tray Auto Select" has not be deselected.The following explains how to check this: 1. Press the Utility key. 2. Select User Setting. 3. Select System Setting. 4. Select Feed Tray Setting. 5. Select ATS Permit. 6. Select ON. 7. Select OK. 8. Select Feed Tray Auto Select. 9. Select the desired feed trays to be included in the ATS search. 10. Set the tray priority for the ATS search. 11. Select OK. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0901016EN*
Solution Usage
Description "Section not found" message displayed when using Account Track User Authentication is enabled, but"not connected" is selected under Authentication Method. Solution CAUSE: Duringsetup of User Authentication, the "Belong To" section located under User Register was left blank. This section allows the end user to log into different Account Track users. SOLUTION: When setting up user authentication on the machine and linking Account Track to the User, the "Belong To" field needs to be filled out. To set up user authentication and allow the user to log into different user accounts under Account Track, use this procedure: 1. Press the Utility key. 2. Select Machine Admin. 3. Select User Auth/Acct. Track. 4. Select User Authentication Set. 5. Select User register. 6. Select Add in User Register Section. 7. Input the user name, password, and Belong To section. 8. Select OK. Note: When the user logs into the machine he will sign in under User Auth > User Name > Password. Under Section Auth, input Section Name > Password, which was previously entered under Register User in User Authentication. At this point the user can access different account track users.
August 2011
304
bizhub PRO C6500

SPECIAL NOTE: Solution contribution by Rich Raynor, ASG/SSD
Solution ID
TAUS0901064EN*
Solution Usage
Description Machine continues to run after a jam occurs and will eventually cause a C-xxx code. Solution CAUSE: DIPsw 12-2 is set to "1" (OFF). SOLUTION: Set DIPsw 12-2 to " 0" (ON). DPSW 12-2 controls all jam sensors for the main body and, by default, it is set to"0" (ON) state which enables the jam sensors. This should only be set to"1" (OFF) for testing/troubleshooting purposes, and should be immediately set back to its default "0" (ON) state when complete. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0901250EN*
Solution Usage
Description Vertical lines are displayed spaced at .5 inches on the operation panel touchscreen. Solution PROBABLE CAUSES: 1. The OACB has failed. Note : The operation panel has been replaced. Replace the OACB (p/n A03U H010 5A). 2. DCPS/1 has failed. Replace DCPS/1 (p/n A03U M401 00). 3.Power supplied to theMFP is inadequate. When the fusing unit heat lamps turn on, there ishigh current drawand the supplied power degrades to the point that itmay cause erratic operation andcontrol panel issues. Use a meter and verify that eachside of the outlet has 105V AC to 120V AC. If this is not the case, request the outlet be checked by an electrician. Note : Power requirements: 208V ACto 240V AC,60Hz, 16A, (dedicated line) SPECIAL NOTE : Solution contribution by Mark D'Attilio/Gary Scimeca/Ed Bellone, Production Print/SSD
Solution ID
TAUS0901352EN*
Solution Usage
Description C-C104at power up.
Solution CAUSE: ISW abnormality. Printer Control program is not detected. SOLUTION: Flash the Printer Control program. Replace the PRCB if necessary (p/n A03U R7B5 00). Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0901488EN*
Solution Usage
Description LU-202, J15-01. Solution CAUSE: Failed LU Drive Board.
August 2011
305
bizhub PRO C6500
SOLUTION: Check the voltages going to the feed clutch, the pickup solenoid and the shutter solenoid. Check ICP5 on the LU Drive Board.Ifthe ICP is OPEN replace the LCT board assembly(p/n A03W H010 13). SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0901494EN*
Solution Usage
Description C-3806 (C3806) shortly after power up. Solution CAUSE:Failed temperature sensor(s). SOLUTION: Replace the temperature sensors TEMS/2 (p/n 65AA 8802 0) and/or TEMS/4 (p/n A03U R734 00)in the fuser section. Note : The Service modeis inaccessible byentering Utility => Stop => 0 => Stop => 0 => 0 => 1. This is to prevent accidental reset of the code and causing additional damage to the machine. To reset a fuser abnormality code, perform the following: 1. Power the machine OFF from the main switch leaving the sub switch ON. 2. Press the utility Key and power ON the machine from the main switch. 3. Enter Stop => 0 => 0 => Stop => 0 => 1. 4. Press [03 System Setting] on the touchscreen. 5.Press [01 Software SW setting] on the touchscreen. 6.Press the left up-arrow, which is displayed on the touchscreen, 2 times. The number displayed above the up-arrow will change to 03. 7. Select the bit number of switch 1, using the right up-arrow, 03-1 will be indicated. 8. Press the [Return] key, which is displayed on the touchscreen. 9. Exit Service mode to return to normal operation. WARNING :When a fusing temperature related abnormality occurs, be sure to replacethefailed part generating the code before setting the Service mode software DipSW 3-1 to 0. Ifsoftware DipSW 3-1 is set to 0 without correcting the cause of the error, a fire mayoccur. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0902188EN*
Solution Usage
Description The alarms for the waste toner box and waste toner box recovery are not sent to the CSRC host correctly. Solution CAUSE: Firmware update required. SOLUTION: Special Image Control Firmware Version GCJ-50 is available to correct this issue. The file can be downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please refer to attached Release Notes prior to firmware installation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0902869EN*
Solution Usage
Description PK-511/PK-512/PK-513, Punch selection button is grayed out. Solution CAUSE: Improper DIPSW setting. SOLUTION: SetDIPSW 19-5 = 0 (Faulty Part Isolation = Normal ). Note : DIPSW 19-5 is incorrectlylabeled in the Service Manualas "Faulty part isolation: PF ".This should read "Faulty part isolation: PK ". SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS
Solution ID
TAUS0903035EN*
Solution Usage
Description C-0322 error code after warm up or after approximately three copies.
Solution CAUSE:The ADU fan motor 2 (M67) has failed.
August 2011
306
bizhub PRO C6500
SOLUTION:Replace the ADU fan motor 2 (p/n 56AA 8055 1). SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS1000007EN*
Solution Usage
Description The machine displays the jam code J-1552 when feeding from the LU-202. Solution CAUSE: The lower exit guide plate is partially bentand blocking the exit sensor PS107. SOLUTION: Replace the lower exit guide plate(p/n 20AA 4004 0) to resolve the problem. SPECIAL NOTE: Solution contribution by Mike Galletta, Workgroup/SSD
Solution ID
TAUS1000043EN*
Solution Usage
Description Applied Copy/Scan defaults do not retain when using User Authentication/Account Track. For example, machine is set to default "Copy" screen selections of "200dpi" and "Color" selection is set to "Black", but when a registered user/account logs into the machine, the "Copy" screen selections are now set to "600dpi" and "Full Color". Solution CAUSE: A "Reset" function setting is putting the machine back to factory defaults for the authenticated user. SOLUTION: Change the function setting by selecting; Utility/Counter User Settings System Settings Reset Settings Mode Reset Reset Button Function optionshould be set to Initialize, not Full Auto. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS1000268EN*
Solution Usage
Description "Please enter quantity" message. Onlyone (1) copy can be input at the display panel. All other amountsentered generate the message, and the start button goes from green to amber. Solution CAUSE: Copy quantity limitDIP switches are set Incorrectly. SOLUTION: Check System settings the 25 mode.Verify thatDIP switches 9-4, 9-5, 9-6 and 9-7 and set to 0 for no limit. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS1001038EN*
Solution Usage
Description Unable to select Coated as the paper type for any tray. It is grayed out.
Solution CAUSE:Coated paperweight below 81gsmis not supported.
August 2011
307
bizhub PRO C6500
SOLUTION:Paper weight must be set to 81gsm or higher, this will allow Coated paper type to be selected. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS1001364EN*
Solution Usage
Description C-8001 when opening and closing the DF-609. Solution CAUSE:DF communication error.Documentfeeder cable (Wiring 2)is damaged. SOLUTION: Replace the DF cable (p/n 20AJ 9002 0). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS1002158EN*
Solution Usage
Description Print jobs are delayed because the PFU (PF-601/PF-602)dehumidifier stabilization sequence is running. Solution CAUSE: The PFU dehumidifier stabilization sequence is a normal operation for the MFP. SOLUTION: To allow theMFP to continue printing while the PFU dehumidifier stabilization sequence runs: 1. Access the "Service Mode Menu screen" and press [03 System Setting]. 2. In the "System Setting Menu screen", press [01 Software SW Setting]. 3. In the "Software Switch Setting Mode screen", press [ ? ]/[ ] or numeric buttons after pressing the "DIPSW number" (in this case, 18 ) and "Bit number" (in this case, 4 ) buttons. 4. Press [On(1)] or [Off(0)] to specify ON/OFF of the selected bit numbers. (in this case, ON ) SPECIAL NOTE : Solution contribution by Gary Scimeca, Workgroup/SSD
Solution ID
TAUS1002182EN*
Solution Usage
Description FS-520, "Remove copies from main tray of the finisher at power up" message. Solution CAUSE:The finisher tray lower limit sensor (PS3) isfaulty or contaminated and is constantly ON. SOLUTION:Check PS3 in I/O input mode using code 72-10.If the input is H , clean the sensor.If no change, replace PS3 (p/n 08AA 8551 2). SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD
Solution ID
TAUS1002493EN*
Solution Usage
Description Please load designated 11x17 paper" and Detailed can be checked in [Detail Check] messages when feeding paper from the PF-601/PF-602 and assembling and printing booklets from the HOLD queue of Command WorkStation 5.0.1.12 withIC-305 version 3.0 system software. This issue does not occur when assembling and printing the booklets from the printer driver. Solution CAUSE: Incorrect setting of ATS. SOLUTION: Make sure that the PF unit trays 4 and 5 are added to the ATS setting under the Feed Tray Auto Selection. 1. Select Utility button. 2. Select #2 User settings. 3. Select #1 System settings. 4. Select #3 Feed tray settings. 5. Select #2 Feed tray auto selection and add the PF-601/PF-602 unit trays 4 and 5 to the Tray Priority list. Note : Under the Feed Tray setting, #3 ATS Permit Setting must be set to ON or enabled. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
August 2011
308
bizhub PRO C6500

TAUS1100208EN*

Solution Usage
Solution ID
Description ADU carriage will not pull out. Solution PROBABLE CAUSES: 1. Locking pin assembly is out of position or broken. Correct position is 6 o'clock for lock and 3 o'clock for unlock. Relocate pin to correct position or replace lock pin assembly (p/n 65AA R701 00). 2. The coupler under the decurler motor (M55) is loose ormay havefallen off. Re-pinCoupling/B (p/n A03U 8631 00) with a newRegulating Shaft(p/n A03U 8633 00) and E-rings (p/n V217 020 050). Ensure that the Pressing Spring/Rear (p/n A03U 8634 00) and ADU Coupling Spacer (p/n 56AA 5270 0) are properly positioned. Please refer to attached Parts Guide Manual page for parts location. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS1103573EN*
Solution Usage
Description Cannot add more message when setting up Account Track. Solution CAUSE: User Distribute Number is too high, at its limit of 1000. SOLUTION: Set the User Distribute Number to 500 or lower. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
August 2011
309
bizhub PRO C6500

Solution ID TAUS0701474EN* Solution Usage 9
Description PF-601,modified feed section components. Solution The feed rollers and double feed prevention roller assemblies in the PF-601 have been changed to ribbed-style rollers for improved performance. Order themodified parts: PART NUMBER ITEM A03XR70900 PAPER SEPARATOR ASSY A03XR71000 PICK UP ASSY TAUS0702322EN* 7
Solution ID
Solution Usage
Description After installing the print driver (PCL or PostScript) on Microsoft Windows Vista, the User Authentication/Account Track selection is unavailable. Solution To enable User Authentication/Account Track in the print driver, perform the following: 1. Enter the Printer Properties of the driver. 2. Select the Configure tab. 3. Under Device Option, select the desired mode (User Authenticationor Account Track). 4. Enable the option in the drop down below Device Option. 5. Select Apply. 6. Verify that User Authentication/Account Track is available. TAUS0701240EN* 5
Solution ID
Solution Usage
Description FS-607, pages are not aligned properly when stapling. Solution CAUSE: Paper Holding Sheet F or Paper Holding Sheet R are damaged. SOLUTION: Replace Paper Holding Sheet F (p/n 20AK 43410) or Paper Holding Sheet R (p/n 20AK 43400) as necessary. TAUS0702009EN* 5
Solution ID
Solution Usage
Description PB-501/PB-502/PB-503, "Please change the output mode or weight setting of paper for P.B. body" message.Start button remains amber (orange). Solution CAUSE:PB-50x paper weights are turned off under Machine Manager Setting. SOLUTION:To set the useful paper weight settings for the PB-50x: 1.Enter the Machine Manager/Machine Admin Setting. 2.Select System Setting. 3.Select Perfect Binding Setting. 4.Select Useful Paper Weight Select and turn on all paper weights that are supported. 5.Exit to normal screens. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0657889EN*
Solution Usage
Description Memory Full error message when copying. Solution CAUSE: Un-compressing mode is set to ON. SOLUTION: Set Un-compressing mode is set to OFF. To set Un-compressing mode is set to OFF, perform the following: 1. Press the Utility/Counter key. 2. Select User Setting. 3. Select Common Setting. 4. Select Next. 5. Set Un-compressing mode to OFF. 6. Exit User Setting mode.
August 2011
310
bizhub PRO C6500
Solution ID
TAUS0658384EN*
Solution Usage
Description C-4705 when printing and the C6500 went to the gamma adjustment. Solution CAUSE: Low version of firmware installed. SOLUTION: Install version 15 image control firmware or higher. TAUS0700063EN* 3
Solution ID
Solution Usage
Description How to print a booklet from Microsoft Word on an IC-408. Solution Please see attached PDF instructions. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html TAUS0701004EN* 3
Solution ID
Solution Usage
Description Custom paper sizes will not print from QuarkXPress. Solution CAUSE: Paper tray settings are set to mm. SOLUTION: Change the paper tray settings to inch. To change the paper tray settings to inch, perform the following: 1. Press [Utility/Counter]. 2. Select [User Setting]. 3. Select [System Setting]. 4. Select [Unit Setting]. 5. Select the desired setting [mm], [Inch (decimal)], [Inch (fraction)] and select [OK]. 6. Exit the User Setting mode. TAUS0701576EN* 3
Solution ID
Solution Usage
Description Mis-centering when feeding from the LU-202. Solution CAUSE: Dirty or failed LU-202 centering sensor (PS1). SOLUTION: Clean or replace PS1 (p/n 55VA R768 00) as necessary. TAUS0701850EN* 3
Solution ID
Solution Usage
Description When a paper jam occurs during a print job, the controller and the machine must be rebooted to resolve the problem. Solution CAUSE: Firmware bug in early version firmware. SOLUTION: Please upgrade the firmware to version 25 or higher. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. TAUS0702483EN* 3
Solution ID
Solution Usage
Description Setting SNMP v1/v2c read/write community names through PageScope Net Care. Solution Changing the read and/or write SNMP "community names" can be implemented as a security measure through PageScope Net Care. Please see attached
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document for instructions. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html TAUS0702550EN* 3
Solution ID
Solution Usage
Description Tray 5 will not raise and no error code is indicated. Solution CAUSE: Tray 5 feed assembly is damaged or bound up and not moving. PS9 (upper limit sensor) is not being flagged. SOLUTION:Repair thefeed assembly to allow it to move freely andensure that PS9 flag is not damaged. TAUS0702659EN* 3
Solution ID
Solution Usage
Description In the event that an issue arises that requires immediate action by the technician, certain NVRAMs may be exchanged/swapped between units due to their compatibility with other models. Solution The following groupings of main bodies are compatible for NVRAM exchange with others within their group only in emergency situations or for troubleshooting purposes : 7145/7222/7228/7235 bizhub 200/250/350 bizhub 360/420/500 bizhub 600/750 7155/7165/7085 7210/7255/7272/bizhub PRO 920/bizhub PRO 1050 C250/C252/C300/C351/C352/C450 C451/C550/C650 IMPORTANT : A new NVRAM should be obtained as soon as possible for the machine requiring one. Notes : 1. The bizhub C350 NVRAM may only be used between other bizhub C350s. 2. CAUTION : The bizhub PRO C500/8050 NVRAMs may not be exchanged between units due to the serialization of the NVRAM. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD TAUS0702952EN* 3
Solution ID
Solution Usage
Description Number of pages/sets remaining in a job is not displayed when printing. Solution CAUSE: This is specification for this machine. It will not display the pages/sets remaining in a print job on the mainbody display. SOLUTION: This information can be viewed in EFI Command WorkStation (CWS)version 4.5 or higher. CWSwilldisplay the pages/sets remaining in a print job. TAUS0800170EN* 3
Solution ID
Solution Usage
Description The PB-501 canbe installed on both the bizhub PRO 1050 and bizhub PRO C6500. To ensure proper operation of the PB-501,settings must becorrect depending on which main body it is beinginstalled.
Solution bizhub PRO 1050 setup : Access the PB control board by removing the cover above the book stacker. Ensure that DIP SW 1 is OFF. If only the PB-501 will be installed on the bizhub PRO 1050, leave the jumper on CN29.
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Perfect binder failure
If any other finishingoption is being installed (FD, LS or SD), remove the jumper from CN29 on the PB control board and install wire harness connector 29 onto CN29. Install PB firmware version 30 (filename a075j1300000.bin) which is availablefrom the KMBS Download Selector. Recall Factory Initial Data in Service Mode/Finisher Adjustment. bizhub PRO C6500 setup : Access the PB control board by removing the cover above the book stacker.Set DIP SW 1to ON. Since the PB-501 will always be connected with a relay unit, remove the jumper from CN29 on the PB control board and install wire harness connector 29 onto CN29. Install PB firmware version 20 (filename A0750Y0_00J1_G00_2000.bin) which is contained in bizhub PRO C6500 firmware version 30 and is availablefrom the KMBS Download Selector. Recall Factory Initial Data in Service Mode/Finisher Adjustment. Note : Please see attachmentas areference. SPECIAL NOTE : Solution contribution by Ron Reed, ASG/SSD and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0634060EN*
Solution Usage
Description List of equipment that is no longer being supported. Solution Please see attached Product & Technical Support Bulletins 1792 and 2443 andMarketing Bulletin#07-GB-016. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html TAUS0700411EN* 2
Solution ID
Solution Usage
Description The user and setup guides indicate the IC-408 is shut down from the bizhub PRO C6500 control LCD. There is no option to perform this task from the LCD. Solution CAUSE: EFI documentation is incorrect. The correct procedures are listed in the Japanese documentation, but not in the English documentation. SOLUTION: The correct method to shut down the IC-408: 1. Use the soft power button or the main power switch on the IC-408. Which method used depends on the reason for powering down. a.If the controller needs to be disconnected or removed from the C6500, use the main power switch. b. If just powering down to load system code or some other administrative task, use the soft power button. Note :Hold down the soft power button for about 5 seconds to power down. When using this method, there is still a small amount of power being applied to the controller as it is not completely OFF. 2.Using either method, the system will have a delay to write data before powering down. This prevents the possibility of corrupting the system by shutting down improperly. TAUS0700569EN* 2
Solution ID
Solution Usage
Description How to adjust fuser temperature; original Service Manual is incorrect. Solution Please refer to the updated table below which was taken fromthe C6500 Service Manual Corrections (see attached).
Mode 19-1 19-2 19-3 -30 C 0
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0 0 -20 C 0 0 1 -10 C 0 1 0 Standard 0 1 1 Upper roller: standard Lower roller: +10 C 1 0 0 Standard 1 0 1 Standard 1 1 0 Standard 1 1 1 Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html TAUS0700764EN* 2
Solution Usage
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bizhub PRO C6500

Due to the recent changes to the date that Daylight Saving Time begins, it may be necessary to adjust the time to allow the proper time to display on scans and faxes. Solution Refer toattached Bulletin #5806 for the details. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html TAUS0701036EN* 2
Solution ID
Solution Usage
Description Skewing from the LCT trays. Solution CAUSE: Machine not leveled. SOLUTION: Verify the copier and its options are level. If the copier is placed on a soft surface (heavy pile carpet) try placing a block of wood under each of the casters. TAUS0701735EN* 2
Solution ID
Solution Usage
Description FD-501, unable to staple and fold with paper placed in the PI unit. The Staple/Fold option will not turn green when selected on the PI operation panel. Solution CAUSE: The staple and fold feature requires the use of the SD-501 booklet maker. SOLUTION: Verify that the booklet exit tray on the front side of the SD-501 is pulled out slightly so the tray can be used. The PI operaion panel does not have the ability to display messages to advise the user to pull this tray out to perform this operation. TAUS0701838EN* 2
Solution ID
Solution Usage
Description Can the maintenance counter be set to count the distance instead of the quantity? Solution The maintenance counter can be set to count the distance by performing the following steps: 1. Enter tech rep mode. 2. Select Counter/Data. 3. Select Maintenance Counter. 4. Select Distance. 5. Press OK. 6. Press Close. TAUS0701927EN* 2
Solution ID
Solution Usage
Description When exporting the Scan Transmission SMB data log via the main body Web utilities, the user network Login Name and Password are shown in plain text. Solution CAUSE: Firmware update required. SOLUTION: Special firmwareis availableto correct this issue (Image - v27GM6). Notes : 1.The latest version of firmware, system software or print drivers is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 2. Please refer to attached Release Notes for additional detail. To view the document, Microsoft Word or Word Viewer must be installed. Word Viewer 2003 (11.7MB) can be obtained free from Microsoft at the following URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf . TAUS0702030EN* 2
Solution ID
Solution Usage
Description Uneven stacking/folding in the SD-501. Solution CAUSE:A "sticky" solenoid that controls the flipper guides ability to extend out to guide the paper past the pusher.Please be aware this solenoid has two
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bizhub PRO C6500

"identities".It isshown asSD2 in the Parts Manual and SD-3 in the SD-501 Theory of Operation Manual. SOLUTION:Replace the solenoid (p/n 15AV82550). SPECIAL NOTE : Solution submitted by Walt McDonald of Frontier Business Systems TAUS0702185EN* 2
Solution ID
Solution Usage
Description How to create Signature Booklets from either Adobe Acrobat or Microsoft Office Word. Solution To create Signature Booklets from Adobe Acrobat: 1. Select File. 2. Select Print. 3. Choose the IC-408 and click Properties. 4. In the Basic Tab, select: a. Duplex: Right & Left Binding b. Paper Size: 8x11S c. Orientation: Portrait 5. In the Layout Tab select: a. Booklet Maker: Saddle-Left Binding b. "Booklet Best Fit" 6. In the Finishing Tab select: a. Fold: Multi Half Fold b. Stapling: Center 7. Press OK twice. To create Signature Booklets from Microsoft Office Word: IMPORTANT : Make sure to have a minimum of 8 pages. 1. Select File. 2. Select Page Setup. 3. Select the Paper Tab=> Paper Size=> 8x11S. 4. Press OK. 5. Select File. 6. Select Print. 7. Choose the IC-408 and click Properties. 8. In the Basic Tab, select: a. Duplex: Right & Left Binding b. Paper Size: 8x11S c. Orientation: Landscape 9. In the Layout Tab select: a. Booklet Maker: Saddle-Left Binding b. "Booklet Best Fit" 10. In the Finishing Tab select: a. Fold: Multi Half Fold b. Stapling: Center 11. Press OK twice. TAUS0702226EN* 2
Solution ID
Solution Usage
Description Curl adjustment is not available for the FS-607. Solution CAUSE: Low level of firmware, the curl adjustment was added in version G00-20 firmware. SOLUTION: Upgrade the machine to G00-20 firmware or higher. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. TAUS0703016EN* 2
Solution ID
Solution Usage
Description Adobe PageMaker PPD does not offer all features as with the Microsoft Windows GUI driver. Solution CAUSE: Not allfeatures are availablewhen printing from any version of PageMakerusing the IC-303 PageMaker PPD file. SOLUTION: The followingworkaround is available that will allow the use of all available features. This workaround is only for Microsoft Windows-based systems.
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bizhub PRO C6500

1. Rename the PageMaker ppd4 folder in Microsoft Windows "c:\Program Files\Adobe\PageMaker 7.0\RSRC\USENGLSH\ppd4" to something else so that PageMaker cannot find it whenselecting Print. This will force PageMaker to use the driver properties directly andin the PageMaker Print document window, the PPD pull-down menu will no longer be there. Another button "Setup" will appear on the left side. 2. Launch PageMaker and openthe document. Whenselecting "Print" from the file menu, an error will occur which states: "Output may not look as expected", "No valid PPD files were found. Check the PPD4 directory in USENGLSH". Ignore this error and press Continue. If the bizhub PRO C6500/IC-303 is not the default driver, select it. This error will occur again. Press continue if the error occurs. 3. Press the "Setup" button. This will launch the normal GUI interface of the Fiery driver. Any driver selection can now be madethat would normally be selectable from any application. This also includes being able to select features that were not part of the PPD file (i.e., Secure Print, User ID, etc.). TAUS0801935EN* 2
Solution ID
Solution Usage
Description Unable to select the main Perfect Binder tray. The main tray is displayed as unavailable. Solution CAUSE: The Perfect Binder has not completed its warm-up cycle and will not be shown as available until warm-up is complete. SOLUTION: Allow the Perfect Binder to complete its warm-up cycle. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0900483EN*
Solution Usage
Description J74-60, J74-79 and J74-89 and the cover stock wrinkles at the entrance to the PB-501. Solution CAUSE: Interference with paper conveyance. SOLUTION: Adjust the PB-501 left side cover clamp so that the cutout is correctly aligned over the sensor. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID
TAUS0647035EN*
Solution Usage
Description Can antivirus software be run on the Creo IC301 or IC304 controller and if so, what is recommended? Solution The IC301 and IC304 print controllers weresuccessfully tested with McAfee VirusScan 8.0 for Windows XP Professional server antivirus software. Avoid using the automaticscanning mode and activate the antivirus software only when the IC301 or IC304 print controller is closed. McAfee VirusScan is not included in the software kit. TAUS0647038EN* 1
Solution ID
Solution Usage
Description How to perform calibration information when performing calibration from the glass, rather than using the densitometer for the IC301 or IC304. Solution The Calibration Wizard enables you to calibrate the: 1. Scanner and printer at the same time (follow the on-screen steps) 2. Printer only (follow the on-screen steps and dont use the scanner chart) 3. Scanner only (dont perform step 1 in the on-screen steps, and only use the scanner chart in step 2). Note: 1. Calibrating off the glass is not recommended for sensitive color environments. This method is notas accurate as using a densitometer for color calibration. 2. It is highly recommended tocalibrate the scanner only once. Use the scanner chart to perform this task. Then, only calibrate the printer and use the calibration chart. 3. The scanner chart is used for calibrating the scanner device, and the print chart is used for calibrating the printer. Withthe print chart on the platen, the printer is calibrated. Withthe scanner chart on the platen, the scanner is calibrated. 4.It is recommended toplace the calibration chart straight in the scanner platen and align the charts to the RADF X and Y edges. The position of rotated charts can be read only if the size settings are set to FULL AREA on the printer. Please review the attached for step by step instructions.
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bizhub PRO C6500

Description When accessing jobs on an IP-921 using any version of Command Workstation version 4.5 up to version 4.5.0.33, Command Workstation will crash and require a restart. CAUSE: There is a compatibility issue with the current 4.5 versions of Command Workstation and the IP-921. Solution SOLUTION: There will be un updated version of Command Workstation release within the next 1-2 months, as of 10/18/06,which addresses this issue. There are no known issues with any of the other legacy Fiery controllers that use system 5 or higher. TAUS0657293EN* 1
Solution ID
Solution Usage
Description How to improve the color quality of Fiery prints which were originally scanned on the MFP. Solution The typical quality of printed scans is unsaturated light colors, as compared to the original. This is due to the RGB source profile not being specific to the color space of the scanner. To achieve better quality when printing files which were scanned on the same device, use the following Colorwise settings (Note: This will not affect how the scans are viewed or printed on a device, other than the one that they were originally scanned on): 1. Set the RGB Source Profile to the EFI standard profile. This is typically EFIRGB or Fiery RGB, depending on the controller. 2. Set the RGB Separatation to Simulation. (This will send the RGB channel through the CMYK channel) 3. Set the CMYK Simulation Profile to "Match Copy" or "Colorwise Off". The name of this option varies depending on the controller. If neither setting is available, select "None". Use these settings only when printing scans from this MFP. These settings won't produce optimal results with other file types. Print the job using this setting and your normal settings to see the difference. Colors should appear more saturated and darker. Results will vary depending on the source document type. TAUS0657856EN* 1
Solution ID
Solution Usage
Description Please check power lead of RU machine error message. Solution CAUSE: RU unit front door interlock switch is not actuated. SOLUTION: Check that the RU unit front door closes properly, and the door switch is actuating properly. TAUS0657962EN* 1
Solution ID
Solution Usage
Description Is the embedded IC-408 controller a Fiery or an Emperon controller? Solution The embedded IC-408 controller for the entry level configuration is an X3e TY2 Fiery-based controller.
Solution ID
TAUS0658147EN*
Solution Usage
Description How to adjust the image sharpness. Solution To adjust the image sharpness, perform the following: 1. Touch [Quality Adjust.] on the touchscreen. 2. Touch [Sharpness] to display the Sharpness Screen. 3. Select the desired level key from [-1 to [-4] to make the outline smoother, or from [+1] to [+4} to make it sharper. 4. Touch [Standard] to select the middle level. 5. Touch [OK] on the touchscreen. The Quality Adjustment Screen will be restored. 6. Touch [Adj. Proof Copy] to print a sample copy. 7. Touch [Close] on the Quality Adjustment Screen. The Copy Screen will be restored with the [Sharpness] key displayed and highlighted under the [Quality Adjust.] key. Use this key to jump to the Sharpness Screen, if any setting change is desired.
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bizhub PRO C6500

Description IC-408 not recognized. Solution CAUSE: Software switch for IC-408 recognition not set correctly. SOLUTION: To enable IC-408 recognition, perform the following: 1. Press the Utility/Counter key. 2. Press Stop-00-Stop-0-1. 3. Touch [03 System Setting] on the touchscreen. 4. Touch [01 Software Switch Setting] on the touchscreen. 5. Use the up/down arrow to scroll to software dipswitch 2-1. 6. Touch [On (1)] to enable IC-408 recognition. 7. Touch [Return] on the touchscreen. 8. Touch [Exit] on the touchscreen. 9. Touch [Exit] on the touchscreen. TAUS0658280EN* 1
Solution ID
Solution Usage
Description Job will not restart after the tray is emptied and reinserted into the LS-501. Solution CAUSE: Low level firmware. SOLUTION: Install Image Firmware v15 or higher.
Solution ID
TAUS0658324EN*
Solution Usage
Description How to copy an 11x17 paginated booklet that is already in a booklet form. Solution To copy an 11x17 paginated booklet that is already in a booklet form, perform the following: 1. Remove the staples from original. 2. Put page 1 on top and to the left of the ADF. 3. Select 2:2. 4. Select fold and staple. When selecting fold and staple the machine automatically enables Booklet mode, this needs to be turned off. TAUS0658368EN* 1
Solution ID
Solution Usage
Description IC-408 shuts down after booting up. Solution CAUSE: Incorrect machine configuration. SOLUTION: The IC-408 is the entry level controller and only supports the FS-607 and LU-202 installed options. Other advanced finishers or the PF-601will cause the controller to shut down after completion of boot up. TAUS0700244EN* 1
Solution ID
Solution Usage
Description How to determine what version of Sun Java is installed on a Microsoft Windows workstation. Solution To determine what version of Sun Java is installed, perform the following: 1. From a command prompt type:java -version 2. Press Enter. 3. The version of Sun Java will be indicated. If the command is not recognized then Sun Java is not installed. TAUS0700282EN* 1
Solution Usage
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bizhub PRO C6500

Account track does not count print jobs when Account Track Auth. Method is set for Password only. Solution CAUSE: Firmware bug with the C6500. SOLUTION: New firmware for the C6500 (version 20) is now available that corrects this problem. The latest version of the C6500 firmwareisavailable for download from the SSD support home page; 1. Login in via www.mykonicaminolta.com 2. Select the "Service" link located on the top of the page. 3. Select the "SSD" link located on the left. 4. Select the "SSD Home Page" link located in the middle of the page. 5. Select the "Download MSDS,Drivers,Firmware and more" link located on the left. Please refer to the attached document forfirmware version 20 specifications. TAUS0700319EN* 1
Solution ID
Solution Usage
Description RU503, 'Please check power lead of RU unit' message at power up. Solution CAUSE:The power connector for the RU503 hasloosened during transportation. SOLUTION: Remove the panels andsecure any loose connectorsfor the Power Unit. TAUS0700591EN* 1
Solution ID
Solution Usage
Description C7309 code and the jam display on the operation panel indicates a Tray 3 jam. There is no paper in Tray 3. Solution CAUSE: The finisher has a small piece of paper stuck in the stacker area. SOLUTION: Inspect the stacker area for a small piece of paper and remove as needed. TAUS0700597EN* 1
Solution ID
Solution Usage
Description How to set the Paper Size settings for Inch or Millimeter. Solution To set the Paper Size settings for Inch or Millimeter, perform the following: 1.Press the Utility/Counter button. 2. Select #2 User Setting. 3.Select #1 System Setting. 4.Select # 2 Unit Setting. 5.Select MM, Inch (decimal point), or Inch (fraction). 6.Exitback to the main screen by selecting OK, Close, Close, and then Exit. TAUS0700833EN* 1
Solution ID
Solution Usage
Description How to display 'held' or 'printed' jobs on the touchscreen. Solution To display held print jobs on the touchscreen, perform the following: 1. Touch [MACHINE] on the touchscreen. 2. Touch [Controller] on the touchscreen. 3. Touch [Job List] on the touchscreen. 4. Touch [Held Jobs] on the touchscreen. The held jobs will be displayed on the touchscreen. 5. To return to the normal screen touch [MACHINE] on the touchscreen. 6. Touch [COPY] on the touchscreen. To display printed jobs on the touchscreen, perform the following: 1. Touch [MACHINE] on the touchscreen. 2. Touch [Controller] on the touchscreen.
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3. Touch [Job List] on the touchscreen. 4. Touch [Printed Jobs] on the touchscreen. The printed jobs will be displayed on the touchscreen. 5. To return to the normal screen touch [Back] on the touchscreen. 6. Touch [MACHINE] on the touchscreen. 7. Touch [COPY] on the touchscreen. TAUS0700955EN* 1
Solution ID
Solution Usage
Description PF-601, C-0309. Solution CAUSE: Failed PFDB. SOLUTION: Replace the PFDB (p/n A03X H01006). TAUS0700983EN* 1
Solution ID
Solution Usage
Description FS503, J72-17 on the 2nd set of a Z-fold and single staple job. Solution CAUSE: Firmware bug. SOLUTION: Upgrade firmware to version 20 (Phase 2) or higher. Note : The latest version firmware and system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. TAUS0701003EN* 1
Solution ID
Solution Usage
Description How to default the Paper Tray settings to inch. Solution To default the Paper Tray settings to inch, perform the following: 1. Press [Utility/Counter]. 2. Select [User Setting]. 3. Select [System Setting]. 4. Select [Unit Setting]. 5. Select the desired setting [mm], [inch (decimal)], [inch (fraction)] and select [OK]. 6. Exit the User Setting mode. TAUS0701016EN* 1
Solution ID
Solution Usage
Description 'Load 8.5x11 Tab paper' message when attemptingto print onto 9x11 size paper. Solution CAUSE: Incorrect settings. SOLUTION: Set the paper tray setting for 8.5x11 Tab paper. The print driver and page setupcan be set for 9x11 size paper. TAUS0701148EN* 1
Solution ID
Solution Usage
Description Memory Full is indicated on the operation panel when scanning small or large jobs. Solution CAUSE: The Memory Control Board Assembly has failed. SOLUTION: Replace the failed Memory Control Board Assembly (p/n A03U H040 01). Note : The Parts Manual indicates the Memory Control Board Assembly as the IMCB. TAUS0701192EN* 1
Solution Usage
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bizhub PRO C6500

How to activate EFI features. Solution SOLUTION: See the attached filecomplete instructions. Note: To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html TAUS0701301EN* 1
Solution ID
Solution Usage
Description FS-607, unable to upgrade the finisher firmware. Solution CAUSE: An anomaly has occurred during the standard finisher upgrade which prevents the finisher from being upgraded. SOLUTION: Power ON the Main power switch while holding the Utility/Counter Key to enter Service Mode. Proceed with the normal ISW upgrade for the finisher. TAUS0701422EN* 1
Solution ID
Solution Usage
Description Unable to configure options on the PostScript driver after downloading the shared driver from Fiery controllers (running Microsoft Windows). The Add button and Update button are grayed out. Solution CAUSE: The driver installed locally on the Fiery controller is incorrectly configured. SOLUTION: From a workstation in the local subnet access the Fiery controller using Microsoft Windows Remote Desktop: User id:administrator Password:Fiery.1 1.In the Printer and Faxes window (Start=> Settings=> Printers and Faxes) right-click on the Print object and select Properties. 2.Confirm that Two-Way Communication is checked and localhost is defined as the printer TCP/IP Address or DNS name. 3.Click Update or Defaults to populate the Installed Options field with the correct items. 4.Exit Remote Desktop. 5.Download the configured print driver from the Fiery controller to the workstation using the SMB method (above). 6.Confirm that the driver options are configured correctly by checking properties of the new driver. Note : It may be necessary to delete the previous printer object and print driver (using server properties) reboot the workstation, then install the shared driver from the Fiery controller.Please review the attached PDF containingscreen shots for further detail. TAUS0701564EN* 1
Solution ID
Solution Usage
Description A STAPLE AND PAGE ORIENTATION COMBINATION IS NOT SUPPORTED error message in Command WorkStation when attempting to staple a group of one-page print documents. Solution CAUSE: Incorrect sorter mode setting. SOLUTION:Uncollate must be selected in the print driver to staple a group of one-page documents. To select uncollate in the print driver, perform the following: 1. From the print driver Properties tab, select Finishing. 2. From the Sorter Mode dialog box, select Uncollate. 3. Print the document. TAUS0701595EN* 1
Solution ID
Solution Usage
Description BTU rating of the machine. Solution The BTU specifications are listed in the attached ASTM Data Sheet. Note : 1.BTU ratingcan be calculated by finding the maximum power rating for the copier/printer, with all of the accessories attached. This information is usually listed in the Service Manual. Use the following formulas to calculate BTU: P (Watts) = I (Amps)x E (Volts) KW (Kilo Watts) = P (Watts) / 1000 1W = 3.413 BTU or 1KW = 3413 BTU 2. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
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bizhub PRO C6500

http://www.adobe.com/products/acrobat/readstep2.html TAUS0701598EN* 1
Solution ID
Solution Usage
Description Misaligned colors. One color intermittently substituted for another color randomly on the page during a print run. Rebooting the IC-303 temporarily resolves the problem. Solution CAUSE: Failed IC-303 Video cable. SOLUTION: Replace the IC-303 Video cable (p/n 45059133). TAUS0701727EN* 1
Solution ID
Solution Usage
Description Paper has folded corner. This may be any corner, depending on the orientation of the paper and whether or not it was a simplex or duplex job. Solution CAUSE: This is caused by a pair of weak springs in the PF-601. The springs appear on page 17 of the DF-601 parts catalog, items 8 and 9. SOLUTION: Install new springs. Lock Spring 1 - left(p/n A03X714400) Lock Spring 2 - right (p/n A03X714500) The differences between the old and new style springs are shown below. Be sure to install them as a pair. ORIGINAL STYLE NEW STYLE Note: The original springs (p/n 65AA50120 and 65AA50130) are still used in many other locations. Only this location has been changed. TAUS0701794EN* 1
Solution ID
Solution Usage
Description When trying to use the post inserter feature, the copier control panel indicates a "Tray Full"message. Solution CAUSE: Incorrect dipswitch settings SOLUTION: Set dipswitch 15-3 and 15-4 to 1. TAUS0702032EN* 1
Solution ID
Solution Usage
Description The part number for the video cable used to connect the IC-303 to the bizhub PRO C6500 is not shown/listed in the IC-303 Parts Catalog. Is it available as a separate part? Solution Video cable used to connect the IC-303 to the bizhub PRO C6500(p/n 45059133).
Solution ID
TAUS0702039EN*
Solution Usage
Description Cannot select a different paper source at the machine panel when printing. Solution CAUSE: Enable Job Mismatch isselected. SOLUTION:Set Enable Job Mismatch to NO: 1. Enter Fiery Setup/Configuration. 2. Select Server Setup. 3. Deselect Enable Job Mismatch. 4. Exit Fiery Setup/Configuration and reboot the Fiery.
August 2011
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bizhub PRO C6500

Description Pausing between jobs when printing custom size files. Solution CAUSE:Firmware upgrade required. SOLUTION: Install minimum version 26 firmware. Notes : a. Please reference document DLBT0702090EN00 prior to installation. b. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html c. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. TAUS0702416EN* 1
Solution ID
Solution Usage
Description PF-601, not recognizing 8.5x11 paper size; indicates 8K. Solution CAUSE: The paper size detection cam/up and cam/lw are deformed and not actuating the paper size detection photo sensors properly. SOLUTION: Reform the paper size detection cam(s). To reform the paper size detection cam(s), remove the paper from the tray. Watch the paper size detection cam located in the bottom of the paper tray, while sliding the rear paper guide. Notice the paper size detection cams moving up and down depending on the position of the rear guide. Reform the paper size detection cams so that the paper size detection photosensors are actuated properly. TAUS0702459EN* 1
Solution ID
Solution Usage
Description Does the FD-501 or SD-501 support half-folding of multiple copies? Solution The FD-501 does not support multiple page half-folding. The FD-501can only half-fold one page at a time. The specification for the SD-501 allows up to 5 copies or prints to be nested together for half-folding. TAUS0702466EN* 1
Solution ID
Solution Usage
Description Blues print purple when printing from Adobe Acrobat. Solution CAUSE: 'Use Media Defined Profile' is set in the printer driver. SOLUTION: Change the output profile in the driver to use the Server Default Profile. To do this, perform the following: 1. Select File =>Print. 2. Click [Properties]. 3. Select [Color]. 4. Click [Expert Settings]. 5. Select the [Use Servers Default]. 6. Click [Update]. 7. Click OK three times to print the document. TAUS0702596EN* 1
Solution ID
Solution Usage
Description How to program the dust proof filter/1 life message display timing. Solution To program the dust proof filter/1 life message display timing, perform the following: 1. Press the Utility/Counter key. 2. Press Stop-0-0-Stop-0-1. 3. Touch [03 System Setting] on the touchscreen. 4. Touch [01 Software SW Setting] on the touchscreen. 5. Touch the left up-down arrow to input DIPSW number [5]. 6. Touch the right up-down arrow to input bit number [6].
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bizhub PRO C6500

7. Touch [Off(0)] to select 180,000 prints: near life end - 200,000 prints: life end or touch [On(1)] to select 200,000 prints: near life end 220,000 prints: life end. 8. Touch [Return] on the touchscreen. 9. Touch [Exit] on the touchscreen. 10. Touch [Exit] on the touchscreen. TAUS0702652EN* 1
Solution ID
Solution Usage
Description Can tri-folding be changed from inside out to outside in? Solution The tri-fold (fold) can be changed from the main body in finishing options for tri-fold. Select InsideOut or Outside In. Additionally the printer drivers allow the same functionality by selecting Outside Fold or Inside Fold. TAUS0702711EN* 1
Solution ID
Solution Usage
Description Second side is blank when duplex and Text/Graphics Smoothing are selected. Solution CAUSE: Abug withIC-303 system code version 1.02. SOLUTION:A special patch version 1-SAUKTfor the IC-303is available thatcorrects this issue. Note :The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. TAUS0702777EN* 1
Solution ID
Solution Usage
Description Unable to "Enable" the printer; printer status icon will not change to "green" when "Enable" is selected. Solution CAUSE: Username and password has not been provided or is incorrect. SOLUTION: A valid username and password is required to allow the Printgroove "Queue" to enablethe printer. The following Printgroove supported printers require a username and password; bizhub PRO C6500 (IC-303 and IC-408) bizhub PRO C500 (IP-901, IC-302, IC-405) 8050 (IP-901) The username and passwordis the one that is used when logging into Command WorkStation of the Fiery controller. The default username and password forCommand WorkStation loginis "admin" and the password is "Fiery.1". Notes : 1. Please be sure that a password has been applied to the Fiery controller login. No password (blank) is not acceptable for Printgroove "Queue". 2. Please refer to the attached file for more detail on enabling a printer that requires a username and password. 3. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html TAUS0702876EN* 1
Solution ID
Solution Usage
Description Unable to punch tab paper. Solution CAUSE: Bug ininstalled printer driver. SOLUTION: Please install the printer driver located in the 1-TAMJH patch folder. Note : Thedriver is available for download via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more': 1. Login in via www.mykonicaminolta.com 2. Select the "Service" link located on the top of the page. 3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left. 4. Select the "SSD Home Page" link located in the middle of the page. 5. Select the "Download MSDS,Drivers,Firmware and more" link located on the left.
August 2011
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bizhub PRO C6500

Description How to print to a printer on a Microsoft Windows XP PC from a Macintosh running OS version 10.4.x. Solution Please perfrom the step-by-step procedure mentioned in the attached document. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html TAUS0702918EN* 1
Solution ID
Solution Usage
Description When editing the output color profiles on the IC-303 via Command WorkStation, the profile change is not reflected on the prints. Solution CAUSE: The jobs being printed are being HELD on Command WorkStation which means the job is already RIPped and the edited color profile is ignored. SOLUTION: Right-click on the HELD job(s) and select Remove Raster.
Solution ID
TAUS0702942EN*
Solution Usage
Description Can the new-style staple jig be used on the FS-607? Solution The new-style staple jig (p/n 13QEJG010) can be used on the FS-607.
Solution ID
TAUS0703048EN*
Solution Usage
Description The IC-408 is not recognized by the bizhub PRO C6500. Solution CAUSE: Incorrect settings or corrupt system code. SOLUTION: Verifiy that DipSW 2-1=1 to allow recognition of the IC-408. If the DipSW is set correctly, reload system code to correct the recognition issue. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. TAUS0800286EN* 1
Solution ID
Solution Usage
Description C-C116 (CC116) when installing PB-501/PB-502. The Perfect Binder is not recognized by the MFP. Solution CAUSE: Firmware upgrade required,bizhub PRO 1050 firmware loadedorincorrect PB unit installed. SOLUTION: First, verify the item number isNOT A075010 (bizhub PRO 1050 only). To upgrade firmware: 1. Verify that CN29 and DipSW 1 are set according to Installation Instructions in order for the PB-501/PB-502 to accept the firmware. The jumper for CN29 on the PBCB must be removed and the wiring connector connected. The jumper is only used when the PB is installed on a bizhub PRO 1050. Please refer to attached documentation for details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . 2. Enter Tech Rep Mode by holding the Utility key when poweringON the machine. 3.Check ROM version to verify the PB-501/PB-502 is recognized by the main body. 4.For the bizhub PRO C6500, enter ISW and flash to minimum firmware level. For the bizhub PRO C6501, update the firmware using the USB drive option. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Note : The ISW tool for the bizhub PRO C6501 does not have a PB-501 option and the PB-502 option does not recognize the PB-501. SPECIAL NOTE : Solution contribution by David Aekus, Cesar Jimenez and Ed Bellone, Production Print/SSD
Solution ID
TAUS1001165EN*
Solution Usage
August 2011
326
bizhub PRO C6500

Description Unable to print simplex booklets using the PB-501. Solution CAUSE:Incorrect level ofcontroller software.
SOLUTION:Update system software to version 2.1 or higher and follow the attached instructions.To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Art Jew, Pacific Office Automation
Solution ID
TAUS0700119EN*
Solution Usage
Description "Memory full" message and unable to print when attempting to print multiple sets of a single job. Solution CAUSE: Firmware bug with the bizhub PRO C6500. SOLUTION: Upgrade the bizhub PRO C6500 firmware to version 15 or higher. Notes : 1.It also recommended that software dipswitch 2-0 and 10-1 be both set to1 if the bizhub PRO C6500 is equipped with the optional HDD (HD-506, Item #A03YOYO). 2. The firmware is available for download via the SSD support site; a. Login in via www.mykonicaminolta.com b. Select the "Service" link located on the top of the page. c. Select the "SSD" link located on the left. d. Select the "SSD Home Page" link located in the middle of the page. e. Select the "Download MSDS, Drivers, Firmware and more" link located on the left. 3. Please refer to the attached documentDLBT0603504EN00.pdf. 4. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
Solution ID
TAUS0700429EN*
Solution Usage
Description Prints multiple blank pages from FileMaker Pro version 8.5 variable print data job. The issue will usually occur for print jobs with over 500 records. Solution CAUSE: The IC-303 PostScript print driver does not communicate properly with FileMaker Pro sending large number of records. SOLUTION: Download the Adobe PostScript level 3 genericdriver from Adobe Downloads . Install the Adobe PostScript driver and point the driver to EM8M8080.PPD (IC-303 installed on workstation) in the following folder: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3. Note :CPU and memory intensive application (perform OCR job) concurrently will affect FileMaker Pro building the spool data.
Solution ID
TAUS0700452EN*
Solution Usage
Description C-3906 code at power up. Solution CAUSE: Failed TH/4. SOLUTION: Replace TH/4 (p/n A03UR73400). TAUS0701118EN* 0
Solution ID
Solution Usage
Description The power saver light is blinking on the operation panel after OACB replacement or a failed firmware update. Solution CAUSE: Missing or Corrupt firmware on the overall control board. SOLUTION:Boards that are missing or have corrupt firmware, require the writing of firmware to the board. The machine is in the correct state to accept the
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bizhub PRO C6500

image file when sent from a PC or laptopusing ISWtrnsfollowing the normal procedures. Send the image ISW file with the power ON and the timer LED blinking. USB or Parallel port both work. Note : The latest version firmware and system software are available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. TAUS0701154EN* 0
Solution ID
Solution Usage
Description How to install Auto Trap. Solution SOLUTION: See the attached file for detailed instructions to install the software onto the USB thumb drive, and instructions for installing the EFI Auto Trap feature. Note: To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html Summary of steps: 1. Items needed: a. USB_Flash_Program_CD_v3.1.1.iso b. Feature Activation software, version 1.0, CD for Fiery X3eTY2 Servers. c. USB thumb drive: minimum 32MB for activating features, 2GB for system software. d. EFI Auto Trap dongle (item number 7640002569). 2. Be sure your computer boots from its CD drive, not from the hard drive. Note: To enter BIOS, use F2, F3, F8, or DEL during boot (varies by brand). IBM Think Pad R51 usesF1. 3. Turn off the Fiery and the copier. 4. Insert the USB thumb drive and EFI Auto Trap Dongle in the IC-408 USB Port. 5. Turn on the Fiery.You will see the following codes: a. 00 - Update process is starting. b. 01 or 02 - Update is in progress. c. F0 - Update is successful. d. FF - Update is complete. 6. The Fiery will shut down automatically. 7. Remove the USB thumb drive and the EFI Auto Trap dongle. 8. Turn on the Fiery. 9. Afterthe Fiery isidle, print a configuration page. Note: EFI Auto Trap will be listed on page 2 under BIOS Setup, Installed Options. TAUS0701439EN* 0
Solution ID
Solution Usage
Description Unable to upgrade firmware on the SD-501. Solution CAUSE: Undetermined problem. SOLUTION: Attach the SD-501 directly to the main body (this can be done without removing the RU unit) and upgrade the firmware. After the firmware upgrade is complete, reconfigure the peripherals to their original position. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. TAUS0701459EN* 0
Solution ID
Solution Usage
Description Jamming from Tray 5 every 2 to 3 pages. Solution CAUSE: Paper feed solenoid is loose or misadjusted. SOLUTION: Properly adjust and tighten the paper feed solenoid. TAUS0701521EN* 0
Solution ID
Solution Usage
Description Performing calibration using EFI ColorCal will produce poor output quality. Solution CAUSE: This is a system code bug in IC-303version 1.01 or IC-408 version 1.0. SOLUTION: EFI has released a patch for the IC-303 and IC-408 that resolves this issue. Patch 1-QJYP5.exe is for both the IC-303 and the IC-408, but the patch file'designation' is different when searching forit in the KMBS Download Selector.
August 2011
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bizhub PRO C6500

In the Download Selector, 1-QJYP5.zip is for the IC-303 and 1-RKPWY.zip is for the IC-408, yet both ZIP files contain the 1-QJYP5.exe patch file and Release Notes for each controller. Notes : 1. Attached is the patch file and corresponding Release Notes. 2.The patch only applies to version 1.01 (IC-303) or 1.0 (IC-408) system code and will come bundled into the next release version of system code. 3. The latest version firmware and system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 4. To view the document(s), Microsoft Word or Word Viewer must be installed. Word Viewer 2003 (11.7MB) can be obtained free from Microsoft at the following URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf . TAUS0701719EN* 0
Solution ID
Solution Usage
Description The bizhub PRO C6500 will not print full color off the glass. Solution CAUSE: Firmware upgrade failed. SOLUTION: To correct: 1. Flash copier with current firmware. 2. TurnOFF Sub Switch and Main Switch. 3. Unplug power cable from the wall and wait for 3 minutes before plugging it back in and turning the bizhub PRO C6500 back on. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. TAUS0701987EN* 0
Solution ID
Solution Usage
Description FD-501, Z-fold is incorrect on second and subsequent sheets fed from main body trays as compared to Post Inserted jobs. Solution CAUSE: Incorrect version firmware on the FD-501. SOLUTION: Install FD-501 (multi-folder H) version15BM0Y0-00H1-G00-20 or higher on the FD-501 when the bizhub PRO C6500 is running version 25 or higher. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. TAUS0702482EN* 0
Solution ID
Solution Usage
Description FS-607, unable to adjust 8.5x11 half fold position. Solution CAUSE: Incorrect 8.5x11 paper selection made in the adjustment mode. SOLUTION: When performing the half fold stopper position adjustment, select 8.5x11 paper on page 2 of the paper size choices. There is a second 8.5x11 selection listed on page 3 after custom size paper. DoNOT use this selection. TAUS0702847EN* 0
Solution ID
Solution Usage
Description How to adjust 2 nd Transfer Pressure. Solution To adjust the 2 nd Transfer Pressure, perform the following: 1. Touch [MACHINE] on the touchscreen. 2. Touch [Paper Setting] on the touchscreen. 3. Touch [Tray] on the touchscreen. 4. Touch [Change] on the touchscreen. 5. Touch [Process Adj.] on the touchscreen. 6. Touch [Next] on the touchscreen. 7. Touch [Next] on the touchscreen. The three available settings will be displayed to the right of [2 nd Trans. Pressure] on the touchscreen. 8. Touch [Auto], [ Normal ], or [Low] to set the 2 nd Trans. Pressure. 9. Touch [OK] on the touchscreen. 10. Touch [OK] on the touchscreen. 11. Touch [Close] on the touchscreen. 12. Touch [COPY] on the touchscreen to return to the normal copy mode.
August 2011
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bizhub PRO C6500

TAUS0655608EN*
Solution ID
Solution Usage
Description Are Konica Minolta MFPs compatible with Category 6 cable standard? Solution Konica Minolta MFPs are fully compatible with Category 6 cable standard. Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5/5e and Category 3 cable standards. Cat-6 features more stringent specifications for crosstalk and system noise. The cable standard is suitable for 10BASE-T/100BASE-TX and 1000BASE-T (Gigabit Ethernet) connections and it provides performance of up to 250MHz. TAUS0657244EN*
Solution ID
Solution Usage
Description What is the difference between version 1.0 and 1.01 system code on the IC-303? Solution IC-303 version 1.0 code was only shipped on a small number of controllers and required a post release patch, 1-P5IF2. Version 1.01 is installed on all current IC-303 controllers and has the patch bundled as part of the base system. There are no other differences that we are aware of. Version 1.01 system DVD's can be downloaded from the Konica Minolta web or FTP sites if desired. TAUS0657280EN*
Solution ID
Solution Usage
Description What version of Freeform is used on the IC-303 S450? Solution Freeform version 2.1 is the version used with System 8 on the IC-303 S450
TAUS0657821EN*
Solution Usage
A part of the image on the 1st side of a duplex job may be blurred (like double images) when printing using Both Sides adjustment or FD-Mag. adjustment. Solution SOLUTION: Upgrade Image firmware to version 14 or higher.
TAUS0657824EN*
Solution Usage
Paper tray, which papers are pulling from, is automatically changed if you press Scanner tab key on the display while printing. Solution SOLUTION: Upgrade Image firmware to version 14 or higher. TAUS0657825EN*
Solution Usage
The machine stops printing when you print job with custom size (210x279mm) and center staple (or center fold). Solution SOLUTION: Upgrade Image firmware to version 14 or higher.
Solution ID
TAUS0657826EN*
Solution Usage
August 2011
330
bizhub PRO C6500

Description The icon for PM message is not displayed, even though PM counter exceeds the threshold. Solution SOLUTION: Upgrade Image firmware to Version 14 or higher.
TAUS0657827EN*
Solution Usage
If you reserve a job while copying a job and leave the pop-up display as open, the display of the copies counter on the upper-right of the touch panel does not count up. Solution SOLUTION: Upgrade Image firmware to version 14 or higher.
TAUS0657828EN*
Solution Usage
When outputting by shift mode, position of alignment plate is wider than paper size, then paper is not aligned. Solution SOLUTION: Upgrade Image firmware to version 14 or higher.
Solution ID
TAUS0657831EN*
Solution Usage
Description How to configure the IC-303 Ethernet port for a 1000Mbps Gigabit network. Solution Though the IC-303 supports Gigabit 1000Mbps Ethernet, there is no place to manually configure this speed. The only setup options are for 10Mbps and 100Mbps, Full and Half-Duplex. It is unknown if this is a specification for the controller or should be considered a bug. To configure the IC-303 for a Gigabit network, set the Ethernet speed to "Auto". The Ethernet port will autoconfigure itself for the correct speed. TAUS0657835EN*
Solution ID
Solution Usage
Description How to print an IC-303 configuration page from the C6500. Solution To print an IC-303 configuration page from the C6500, perform the following: 1. On the C6500 touch panel select Machine. 2. Select Controller. 3. Select Configuration. 4. Select OK. 5. Select Machine to exit the Controller mode. TAUS0657836EN*
Solution ID
Solution Usage
Description How to print an IC-303 job log. Solution To print an IC-303 job log, perform the following: 1. On the C6500 touch panel select Machine. 2. Select Controller. 3. Select Job Log. 4. Select OK. 5. Select Machine to exit the Controller mode. TAUS0657920EN*
Solution ID
331
bizhub PRO C6500

Description How to program Non-Image Area Erase. Solution To program Non-Image Area Erase, perform the following: 1. Press the Utility/Counter key. 2. Touch [03 Machine Admin. Setting]. 3. Input the Admin. Auth. Password using the touchscreen (default password is 1, 2, 3, 4, 5, 6, 7, 8). 4. Touch [OK] on the touchscreen. 5. Touch [01 System Setting] on the touchscreen. 6. Touch [05 Expert Adjustment] on the touchscreen. 7. Touch [02 Erase Adjustment] on the touchscreen. 8. Touch [01 Non-Image Area Erase] on the touchscreen. 9. Touch the desired setting of [Erase Outside of Original], [On-APS/AMS Only], or [Except Orig. Glass (1:1)] on the touchscreen. 10. Touch [OK] on the touchscreen. 11. Touch [Close] on the touchscreen. 12. Touch [Exit] on the touchscreen. TAUS0657921EN*
Solution ID
Solution Usage
Description How to disable ADF Frame Erase. Solution To disable ADF Frame Erase, perform the following: 1. Press the Utility/Counter key. 2. Touch [03 Machine Admin. Setting]. 3. Input the Admin. Auth. Password using the touchscreen (default password is 1, 2, 3, 4, 5, 6, 7, 8). 4. Touch [OK] on the touchscreen. 5. Touch [01 System Setting] on the touchscreen. 6. Touch [05 Expert Adjustment] on the touchscreen. 7. Touch [02 Erase Adjustment] on the touchscreen. 8. Touch [03 ADF Frame Erase] on the touchscreen. 9. Touch [None] on the touchscreen. 10. Touch [OK] on the touchscreen. 11. Touch [Exit] on the touchscreen. TAUS0657922EN*
Solution ID
Solution Usage
Description How to adjust the ADF Frame Erase setting. Solution To adjust the ADF Frame Erase setting, perform the following: 1. Press the Utility/Counter key. 2. Touch [03 Machine Admin. Setting]. 3. Input the Admin. Auth. Password using the touchscreen (default password is 1, 2, 3, 4, 5, 6, 7, 8). 4. Touch [OK] on the touchscreen. 5. Touch [01 System Setting] on the touchscreen. 6. Touch [05 Expert Adjustment] on the touchscreen. 7. Touch [02 Erase Adjustment] on the touchscreen. 8. Touch [03 ADF Frame Erase] on the touchscreen. 9. Touch the desired frame erase setting [1mm], [2mm], [3mm], [4mm], or [5mm] displayed on the touchscreen. 10. Touch [OK] on the touchscreen. 11. Touch [Exit] on the touchscreen. TAUS0657923EN*
Solution ID
Solution Usage
Description How to enable/disable ADF AMS mode. Solution To enable/disable ADF AMS mode, perform the following: 1. Press the Utility/Counter key. 2. Touch [03 Machine Admin. Setting]. 3. Input the Admin. Auth. Password using the touchscreen (default password is 1, 2, 3, 4, 5, 6, 7, 8). 4. Touch [OK] on the touchscreen. 5. Touch [07 Copy Setting] on the touchscreen. 6. To the right of ADF AMS, on the touchscreen, touch [On] for enable or [OFF] for disable. 7. Touch [OK] on the touchscreen.
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bizhub PRO C6500

8. Touch [Exit] on the touchscreen. TAUS0658050EN*
Solution ID
Solution Usage
Description How to enable/disable the Konica Minolta logo when power switch is turned ON. Solution To enable/disable the Konica Minolta logo when the power switch is turned ON, perform the following: 1. Press the Utility/Counter key. 2. Press Stop-0-0-Stop-0-1. 3. Touch [03 System Setting] on the touchscreen. 4. Touch [01 Software SW Setting] on the touchscreen. 5. Use the left up-down arrow to input DIPSW number [12]. 6. Use the right up-down arrow to input bit number [7]. 7. On the touchscreen, t ouch [OFF] to enable or [ON] to disable. 8. Touch [Return] on the touchscreen. 9. Touch [Exit] on the touchscreen. 10. Touch [Exit] on the touchscreen. TAUS0658052EN*
Solution ID
Solution Usage
Description How to enable/disable the dehumidifier heater (standard heater). Solution To enable/disable the dehumidifier heater (standard heater), perform the following: 1. Press the Utility/Counter key. 2. Press Stop-0-0-Stop-0-1. 3. Touch [03 System Setting] on the touchscreen. 4. Touch [01 Software SW Setting] on the touchscreen. 5. Use the left up-down arrow to input DIPSW number [25]. 6. Use the right up-down arrow to input bit number [7]. 7. On the touchscreen, t ouch [OFF]to enable or [ON]to disable. 8. Touch [Return] on the touchscreen. 9. Touch [Exit] on the touchscreen. 10. Touch [Exit] on the touchscreen. TAUS0658063EN*
Solution ID
Solution Usage
Description Tray 3 is grayed out. Solution CAUSE: The paper tray has been deactivated using the faulty part isolation in the Software SW setting mode. SOLUTION: To activate the paper tray in the Software SW setting mode, perform the following: 1. Press the Utility/Counter key. 2. Press Stop-0-0-Stop-0-1. 3. Touch [03 System Setting] on the touchscreen. 4. Touch [01 Software SW Setting] on the touchscreen. 5. Use the left up-down arrow to input DIPSW number [18]. 6. Use the right up-down arrow to input bit number [2]. 7. Touch [OFF] on the touchscreen to remove Tray 3 from the isolation mode. 8. Touch [Return] on the touchscreen. 9. Touch [Exit] on the touchscreen. 10. Touch [Exit] on the touchscreen. Note : Paper trays will be deactivated automatically if the customer selects the option to continue when a tray SC code appears. TAUS0658144EN*
Solution ID
Solution Usage
Description How to increase the shine on the copy image. Solution To increase the shine on the copy image, perform the following: 1. Touch [Quality Adjust.] on the touchscreen. 2. Touch [Glossy] on the lower left of the touchscreen. 3. Touch [Close] on the Quality Adjustment Screen. The copy screen will be restored with the [Glossy] key displayed and highlighted under the [Quality
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bizhub PRO C6500

Adjust.] key. 4. Touch [Quality Adjust.] on the touchscreen followed by [Default Set] on the touchscreen to return to initial setting. TAUS0658386EN*
Solution ID
Solution Usage
Description Unable to resume printing even after clearing paper size conflict for sheet on PI tray. Solution CAUSE: Low version of firmware installed. SOLUTION: Install version 15 image control firmware or higher. TAUS0658387EN*
Solution ID
Solution Usage
Description C-E002 when restarting a stored job after auto reset. Solution CAUSE: Low version of firmware installed. SOLUTION: Install version 15 image control firmware or higher. TAUS0700079EN*
Solution ID
Solution Usage
Description Machine pauses in between print jobs. Solution CAUSE: Low level of firmware. SOLUTION: Install Image firmware level 15 or higher. TAUS0700080EN*
Solution ID
Solution Usage
Description Grayscales are being reproduce incorrectly when copying. The grayscale might not be neutral and tend to have a reddish or bluish cast to them. Solution CAUSE: Incorrect DipSW setting. SOLUTION: Install v15 or higher image firmware and change the following DipSW: 12-4=1 12-5=0 TAUS0700084EN*
Solution ID
Solution Usage
Description Password for user setting does not work. Solution CAUSE: Low level firmware. SOLUTION: Install Image Firmware v15 or higher. TAUS0700085EN*
Solution ID
Solution Usage
Description C6500 does not resume printing even after clearing a paper size conflict in the PI tray. Solution CAUSE: Low level firmware. SOLUTION: Install Image Firmware v15 or higher.
August 2011
334
bizhub PRO C6500
Solution ID
TAUS0700115EN*
Solution Usage
Description Security Strengthen Set is grayed out in the Administrator mode. Solution CAUSE: A CE password and an Administrator password must be created to enable Security Strengthen mode. SOLUTION: Create a CE and an Administrator password. TAUS0700156EN*
Solution ID
Solution Usage
Description Cannot see each of the installed options after swapping the Printer Control PWB. Solution CAUSE: There is a mismatch between the original copier firmware and the Printer Control PWB. SOLUTION: Download the correct firmware to the Printer Control PWB. If the option still does not appear, try these steps: 1. Turn the copier off and unplug it from the wall outlet. 2. Unplug the options from the copier. 3. Plug in the copier,power itON and let it come to idle. 4.Power the copierOFF and unplug it from the wall outlet. 5. Install the options onto the copier. 6.Power the copierON. TAUS0700229EN*
Solution ID
Solution Usage
Description The management lists will not print. The print button stays amber. Solution CAUSE: The document feeder is not connected. SOLUTION: Ensure that the document feeder is connected. TAUS0700231EN*
Solution ID
Solution Usage
Description Vendor Mode Information Solution The C6500 willuse Vendor 2 Mode. This is currently not avaialble in the machine. It will be implemented around March 2007.
Solution ID
TAUS0700566EN*
Solution Usage
Description Can the ABU (Address Book Utility) be used with the C6500? Solution The ABU does not support the C6500.
Solution ID
TAUS0700763EN*
Solution Usage
Description The Fiery starts and gets to the idle screen during the copy print cycle, then the Fiery LCD goes blank and the job is lost. A few minutes later it restarts and indicates ready to print. Solution CAUSE: Corrupt system software. SOLUTION: Reinstall thesystem software. Note :The latest version firmware and system software are available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
August 2011
335
bizhub PRO C6500
Solution ID
TAUS0700915EN*
Solution Usage
Description Microsoft Windows Vista driver-sharing. Solution Attached is is a workaround for the current Microsoft Windows Vista driver-sharing issue.This may change as Vista evolves and Service Packs are released. The process is as follows: Upload the "in-box" Konica Minolta Vista PostScript Driver from a Vista client PC to a Microsoft Windows 2003 Server. Once the file is uploaded to the Server, users can find the driver on the Share and install it by the normal method. Device configurations from the Server share are preserved on the client. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
Solution ID
TAUS0700944EN*
Solution Usage
Description FS-607, unable to print SRA4/SRA3 paper to the main tray. Solution CAUSE: Incorrect software switch setting. SOLUTION:Perform the following procedure: 1.Enter Service mode. 2. Select System Settings 3. Select Software Switch Settings. 4. Change software switch 31-1 to 1(ON). 5. Exit Service mode and cycle power on the copier. TAUS0700952EN*
Solution ID
Solution Usage
Description Cannot print the count list. Solution CAUSE: The platen cover/ADF was not open/closed; firmware bug. SOLUTION: Upgrade firmware toversion 20 (Phase 2). Note : The latest version firmware and system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. TAUS0700963EN*
Solution ID
Solution Usage
Description How to add a default E-mail title for outgoing scan to E-mails. Solution To add a default E-mail title for outgoing scan to E-mails, perform the following: 1. Press the Utility/Counter button. 2. Select [Scan Send Address]. 3. Select [E-MAIL Title Setting]. 4. Select one of the five locations for entering an E-mail title. 5. Using the keypad, enter the desired E-mail title. 6. Select [OK] to save the title. 7. Exit the service mode. TAUS0701086EN*
Solution ID
Solution Usage
Description Toner spilled inside the front cover. Solution CAUSE: Tolerances of the brackets were changed. SOLUTION:To address this issue, the following parts were modified: CURRENTPART NUMBER NEW PART NUMBER ITEM
August 2011
336
bizhub PRO C6500

15AN50230 15AN50231EPRESSING PLATE /2 15ANR73400 15AN-6221 SUPPORT PLATE 1 ASSY CAUTION : When either SUPPORT PLATE 1 ASSY or PRESSING PLATE /2 is replaced from current type to new type, please ensure to replace both of them together. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html TAUS0701212EN*
Solution ID
Solution Usage
Description How to enable/disable un-compressing mode. Solution To enable/disable the un-compressing mode, perform the following: 1. Press the Utility/Counter key. 2. Touch [03 Machine Admin. Setting] on the touchscreen. 3. Touch [06 Common Setting] on the touchscreen. 4. Touch [Next] on the touchscreen. Un-compressing mode will be displayed on the touchscreen. 5. Touch [Off] on the touchscreen to disable Un-compressing mode or [On] to enable Uncompressing mode. 6. Touch [OK] on the touchscreen. 7. Touch [Exit] on the touchscreen. TAUS0701229EN*
Solution ID
Solution Usage
Description INVALID CARD error message when flashing the firmware using the correct flash card. Solution CAUSE: Incorrect model firmware is installed on the flash card. SOLUTION: Ensure that the correct model firmware is loaded on the flash card. Note : The latest version firmware and system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. TAUS0701271EN*
Solution ID
Solution Usage
Description LS-501 stacker paper capacity. Solution Stacker capacity : Maximum 5000 sheets (21lb Bond) of 8.511, 8.514, 1218, 1117, 1319 Maximum 3000 sheets coated paper which longer side is 380mm or larger Maximum 2000 sheets B5, A5 Secondary (sub) tray capacity: Maximum 200 sheets TAUS0701373EN*
Solution ID
Solution Usage
Description Life expectancy of a copy. Solution The life expectancy of a copy is determined by the paper. Under normal environmental conditions, the paper will deteriorate before theimage fades.
Solution ID
TAUS0701413EN*
Solution Usage
Description How to enable/disable the Fine Adjust Margin. Solution To enable/disable the Fine Adjust Margin, perform the following: 1. Press the Utility/Counter key. 2. Touch [02 User Setting] on the touchscreen. 3. Touch [04 Copy Setting] on the touchscreen. 4. Fine Adjust Margin will be listed on the touchscreen. Touch [Yes] or [No] as desired by the customer. 5. Touch [OK] on the touchscreen. 6. Touch [Exit] on the touchscreen.
August 2011
337
bizhub PRO C6500
Solution ID
TAUS0701451EN*
Solution Usage
Description TERM TEST FILE CAN NOT SEND message on the PC when attempting to flash the firmware. Solution CAUSE: Parallel Interface cable connecting PC to the main body is not fully seated, the incorrect type or has failed. SOLUTION: Reseat or replace the PC parallel Interface cable as necessary. Re-flash the firmware. Note : There is no Konica Minolta part number for this cable. It can be sourced locally or purchased on the Internet. TAUS0701681EN*
Solution ID
Solution Usage
Description How to program the E-mail file form default setting. Solution To program the E-mail file form default setting, perform the following: 1. Press the Utility/Counter key. 2. Touch [03 Machine Admin. Setting] on the touchscreen. 3. Touch [08 Scan Setting] on the touchscreen. 4. File Form Default E-Mail will be displayed on the touchscreen. Choose the desired E-mail file form default setting from the displayed choices of [Multi Page TIFF], [Single Page TIFF], [Multi Page PDF], or [JPEG] as desired by the customer. 5. Touch [OK] on the touchscreen. 6. Touch [Exit] on the touchscreen. TAUS0701694EN*
Solution ID
Solution Usage
Description 'Please Check Power Lead And Finisher Door Of The RU Machine' message. Solution CAUSE: A single LS-501 was set up withthe RU-504. SOLUTION:This is an unsupported machine configuration. A single LS-501 requiresthe RU-503. TAUS0701697EN*
Solution ID
Solution Usage
Description How to enable/restrict printing of jobs during copy operation. Solution To enable/restrict printing of jobs during copy operations, perform the following: 1. Press the Utility/Counter key. 2. Touch [3Admistrtor Settings] on the touchscreen. 3. Enter the Administrator Password (default password is 12345678). 4. Touch [OK] on the touchscreen. 5. Touch [6 Copier Settings] on the touchscreen. 6. Touch the down-arrow on the touchscreen to access screen 2/2. 7. Touch [Print Jobs During Copy Operation] on the touchscreen. 8. Touch [Accept] or [Receive Only] as desired by the customer. 9. Touch [OK] on the touchscreen. 10. Press the Reset key. TAUS0701770EN*
Solution ID
Solution Usage
Description The color portion of the copy is missing from all copies in Full Color or Auto Color mode. Printed documents print normally. Solution CAUSE: Incorrect Software SW setting. SOLUTION: Set Software SW 12-5 to 0. To set Software SW 12-5 to 0, perform the following: 1. Enter Service Mode. 2. Select [SYSTEM SETTING]. 3. Select [SOFTWARE SW SETTING]. 4. Set SW 12-5 to 0 (OFF). 5. Select [RETURN].
August 2011
338
bizhub PRO C6500

6. Exit the Service mode. TAUS0701859EN*
Solution ID
Solution Usage
Description The hue with certain colors appears different on two machines at the same location. Solution CAUSE:The output profile for the machine in questionis set incorrectly. SOLUTION: 1. FromCommand Workstation, select Colorwise Pro Tools. 2. Open Profile Manager. 3. Confirm that the output profile is set to match the media type in use. TAUS0701902EN*
Solution ID
Solution Usage
Description PLEASE PULL BUNDLE EXmessageon the Fiery LCD screen. Solution CAUSE: The SD-501 booklet tray is closed. SOLUTION: Pull open SD-501 booklet tray. When selecting the Controller tab at the bizhub PRO C6500 LCD, the entire PLEASE PULL BUNDLE EX IT TRAY message will be indicated. TAUS0701903EN*
Solution ID
Solution Usage
Description Location ofthe 5-digit number printed on the PRCB, which is used to program the fusing belt temperature when installing a new PRCB. Solution Programming of the 5-digit number printed on the PRCB is no longer necessary. The fusing belt programming procedure, which was outlined on page 307 of the bizhub PROC6500 Service Manual, 2006.09, version 1.0 was eliminated. Ensure thatdipswitch 8-0, 8-1, 8-2, and 8-3 are set to [0] when installing a new PRCB. TAUS0701911EN*
Solution ID
Solution Usage
Description How to program the original glass size detect. Solution To program the original glass size detect, perform the following: 1. Press the Utility/Counter key. 2. Touch [03 Machine Admin. Setting] on the touchscreen. 3. Touch [01 System Setting] on the touchscreen. 4. Touch [07 Size Setting] on the touchscreen. 5. Touch [01 Orig. Glass Size Detect] on the touchscreen. Highlight [Full size], [AB], [Inch], or [Only A Series] on the touchscreen as desired by the customer. 6. Touch [OK] on the touchscreen. 7. Touch [Exit] on the touchscreen. TAUS0701922EN*
Solution ID
Solution Usage
Description Unable to print on 8x11 paper from Microsoft Word. NO PAPER 8x11S error message is displayed. Page setup in Word and the Fiery print driver are set to 8x11. Solution CAUSE: Microsoft Word options are set for a default paper tray. SOLUTION: Set the default paper tray to Use Printer Setting in Microsoft Word options. To configure the options in Word, perform the following: 1. Open Microsoft Word. 2. Select Options from the Tools menu. 3. Select the Print tab. 4. Using the drop down arrow next to the Default Tray dialog box, select Use Printer Setting. 5. Select OK.
August 2011
339
bizhub PRO C6500

TAUS0701925EN*
Solution ID
Solution Usage
Description PLEASE LOAD MILLIMETER SIZE PAPER (305mmX245mm) IN TRAY message in Command WorkStation when printing 8.5x11 PDFs to 12x18. Solution CAUSE: Incorrect setting in the driver. SOLUTION: Verify on the print driver, whengoing to print (File Print), that the CHOOSE PAPER SOURCE BY PDF PAGE SIZE is unchecked or deselected. TAUS0701972EN*
Solution ID Description C-1264 error.
Solution Usage
Solution CAUSE: Trimmer press problems. SOLUTION:Check the Trimmer press motor (M32) for binding, using code 71, multicode 55. Verifythat the Trimmer press home sensor (PS53) and the Trimmer press upper limit sensor (PS52)are switching properly. Ifthemotor and sensorscheck O.K.,replace the DC Power Supply (p/n 15AG 8451 0).
Solution ID
TAUS0702146EN*
Solution Usage
Description How to perform Print Screens (screen shots) from a Microsoft Windows OS and Macintosh OS. Solution Please see the attacheddocument for detailed information. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html TAUS0702198EN*
Solution ID
Solution Usage
Description Current print or copy job continues after staple cartridge is empty. If job is stopped for any reason, it cannot be restarted until staples have been supplied. "Staple cartridge empty" is indicated. Solution CAUSE: Suspend Interruption is set to When Job Complete. SOLUTION: Set Suspend Interruption to Stop Immediately. To set this perform, the following: 1. Enter Machine Administrator Setting. 2. Select Copy Setting. 3. Press Next until at the last screen. 4. Select Stop Imediately and then exit. Note : This setting may also be available in User Setting if security settings allow. TAUS0702221EN*
Solution ID
Solution Usage
Description PB-501 is grayed out under Output Application. Solution PROBABLE CAUSES: 1.Uncollate is selected as an Output application which conflicts. Deselect Uncollate. 2. The Perfect Binder has been isolated by isolation software dipswitches. Access software switch settings by entering Service mode, selecting System setting, selecting SoftwareSW setting.Use the arrows to scroll to software switches 35-3, 35-4,35-5and set all to 0 (OFF). SPECIAL NOTE :Solution contribution by Jim Behrends/Bob Moeller/Freddie Burnham, Production Print/SSD
August 2011
340
bizhub PRO C6500

Solution ID TAUS0702248EN* Solution Usage
Description When creating a Printer Driver Profile in iManager under iPrint task, Winsock error 11004 is encountered.The error message is: The DNS has been found in the database, but its associated data is not correct. Solution CAUSE: The Novell TID is inaccurate. A DNS entry of the server needs to be on the workstation running iManager.Novell has been informed. SOLUTION: The DNS entry should look something like this: xxx.xxx.xxx.xxx Netware65.kmbs.local Netware65 Once placed in the etc/hosts file on the workstation, the error does not occur.A restart of the workstation is not necessary.
Solution ID
TAUS0702263EN*
Solution Usage
Description How to select color when tab paper is selected. Solution Color cannot be selected when tab paper is selected. This is specification for the bizhub PRO C6500.
Solution ID
TAUS0702321EN*
Solution Usage
Description The bizhub PRO C6500 will stop printing when the PI-502 is used to insert slip sheets. The job can be resumed by opening/closing the front door. Solution CAUSE: Incorrect system code. SOLUTION: Install Service Pack 2 and the Post Inserter Patch. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. TAUS0702458EN*
Solution ID
Solution Usage
Description Error code C-6301 when copying. Solution CAUSE: Failed M2 or SCDB. SOLUTION: Replace M2 (p/n 27LA80511), andif the problem continues, replace the SCDB (p/n 65AA-9701). TAUS0702503EN*
Solution ID
Solution Usage
Description The bizhub PRO C6500/C6500P/C5500 Service Manual (Theory of Operation). Solution The bizhub PRO C6500/C6500P/C5500 Service Manual - Theory of Operation (157MB). Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html TAUS0702518EN*
Solution ID
Solution Usage
Description J1502; the machine will pause and stabilize. Solution CAUSE: Timing and signal feedback of sensors, in particular, PS107 (LU exit sensor). SOLUTION:Replace PS107 (p/n 56AA 8552 1). SPECIAL NOTE :This solution was submitted by Kevin Szymanik, DSM/KMBS.
August 2011
341
bizhub PRO C6500

Description FS-503, C-1103 at power up. Solution CAUSE: Failure of PS8. SOLUTION: Swap PS8 with PS31. If the problem changes replace PS8 (p/n 08AA85512). TAUS0702547EN*
Solution ID
Solution Usage
Description How to half-fold copies off the glass with a 1:1 ratio. Solution Perform the following procedure to half-fold copies off the glass: 1. Place originals into the document feeder in the Letter R direction. 2. Select Output Application on the copier control panel. 3. Select Multi Half-Fold. 4. Select Application on the copier control panel. 5. Select Booklet and set Booklet Function to OFF. 6. Select the Letter R paper tray. 7. Set the Magnification to x1.0 on the copier control panel. 8. Select 1-to-1 Simplex on the copier control panel. 9. Press the Start button. TAUS0702552EN*
Solution ID
Solution Usage
Description How to obtain the pixel ratio required to return the IPB. Solution Pixel ratio information will not be required to return this item. Pixel ratio information is a requirement for a different model machine.
Solution ID
TAUS0702580EN*
Solution Usage
Description How to enable/disable fold and staple auto select. Solution To enable/disable fold and staple auto select, perform the following: 1. Press the Utility key. 2. Touch [02 User Setting] on the touchscreen. 3. Touch [04 Copy Setting] on the touchscreen. Fold & Staple auto select will be displayed on the touchscreen. 4. Located to the right of Fold & Staple auto select touch [Yes] or [No] on the touchscreen as desired by the customer. 5. Touch [OK] on the touchscreen. 6. Touch [Exit] on the touchscreen. TAUS0702598EN*
Solution ID
Solution Usage
Description How to enable/disable Charging corona life display. Solution To enable/disable Charging corona life display, perform the following: 1. Press the Utility/Counter key. 2. Press Stop-0-0-Stop-0-1. 3. Touch [03 System Setting] on the touchscreen. 4. Touch [01 Software SW Setting] on the touchscreen. 5. Touch the left up-down arrow to input DIPSW number [15]. 6. Touch the right up-down arrow to input bit number [2]. 7. Touch [Off (0)] to enable Charging corona life display or touch [On (1)] to disable Charging corona life display. 8. Touch [Return] on the touchscreen. 9. Touch [Exit] on the touchscreen. 10. Touch [Exit] on the touchscreen.
August 2011
342
bizhub PRO C6500

Description Black toner spilling onto copies. Solution CAUSE; Firmware upgrade required. SOLUTION: A countermeasure for this issue has been incorporated in version 27 image firmware for the bizhub PRO C6500. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. TAUS0702684EN*
Solution ID
Solution Usage
Description FS-503, the copier control panel indicates to check the front door power. Solution CAUSE: There is no power going to the FS-503. SOLUTION: Verify the RU-504 is connected to the copier and that the RU-504 has120V AC power supplied to it from the wall outlet. TAUS0702890EN*
Solution ID
Solution Usage
Description Printing to a Windows Samba shared printer from a Macintosh. Solution Please perfrom the step-by-step procedure mentioned in the attached document. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html TAUS0702986EN*
Solution ID
Solution Usage
Description How to enable/disable Side 2 Lens Adjustment Mode. Solution To enable/disable Side 2 Lens Adjustment Mode, perform the following: 1. Press the utility/counter key. 2. Touch [02 User Setting] on the touchscreen. 3. Touch [03 Common Setting] on the touchscreen. 4. Side 2 Lens Adjustment Mode will be displayed on the touchscreen with the selection choices displayed to the right. 5. Touch [On] or [Off] on the touchscreen as desired by the customer. 6. Touch [OK] on the touchscreen. 7. Touch [Exit] on the touchscreen. TAUS0703028EN*
Solution ID
Solution Usage
Description When printing a job from the Hold queue on the Fiery using Command WorkStation, the first page will print correctly but all other pages will be blank with a vertical linealong one side. Solution CAUSE: An updated version of Command WorkStation is required. SOLUTION: Please install Command WorkStation version 4.5.1.20 or higher. Notes : 1.The latest versionof Command WorkStation for the IC-303 (242.98MB)is available via the Konica Minolta Download Selector under Utilities. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 2. Please refer to attached Release Notes for additional detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html TAUS0703362EN*
Solution Usage
August 2011
343
bizhub PRO C6500

Lock up of operation panelcountermeasure. Solution Install thecountermeasure to prevent operation panel lockup as explained in the attached Parts Modification Notice.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html TAUS0800179EN*
Solution ID
Solution Usage
Description What is the part number for the folder rollers? The rollers are pictured using dashed lines and no part number is given in new version of Parts Catalog. Solution The part was taken off the list of servicable partsbecause Japan was considering making it a replaceable unit. Japan has decided against this action and the original part number of 15AG-5734 0 is the correct number to use for ordering these rollers. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD TAUS0801002EN*
Solution ID
Solution Usage
Description If the feed direction (FD) alignment plate does not move properly, there is interference with the paper clamp, which can result in the alignment plate being bent. There is no associated error code.
Solution CAUSE: Evaporated glue can accumulate on the slide shafts for the FD alignment plate, preventing the plate from operating normally. SOLUTION: As a preventive measure, apply grease to the slide shafts at the next service visit. The grease will prevent evaporated glue from adhering to the shafts. After the initial application of grease, reapply it every 750,000 prints. The recommended grease is Plas Guard No. 2 (p/n 00GR00020). Notes : 1. Applying grease to the FD alignment plate shafts has been added to the 750,000-print PM schedule. 2. Please refer to attached Bulletin Number 6450 for additional information. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0801725EN*
Solution Usage
Description PB-501, SC78-15.
Solution CAUSE: Severe damage to the machine involving the glue tank and the regulation plate /2 in the clamp section. The screws that secure regulation plate/2 are loose and the plate interferes with the glue tank. In some cases, the regulation plate bows outward and the clamp unit becomes bent. SOLUTION: Due to the potential serious damage that may occur if the regulation plate becomes loose (and also as a preventive measure), check the screws on the next service call to ensure that they are tight. If loose, add a drop of thread lock adhesive to prevent loosening in the future. Machines currently in production have the screws fastened with a thread lock adhesive. Note : Please refer to attached Bulletin Number 6503 for more detail. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0802529EN*
Solution Usage
Description PB-501, problem with UP/DOWN Unit.
August 2011
344
bizhub PRO C6500
Solution Changes have been made to prevent the bearing for the Rotation Shaft/1 in the UP/DOWN Unit from falling off. Please refer to the attached Parts Modification Notice for more information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBT (Japan).
Solution ID
TAUS0808042EN*
Solution Usage
Description PB-501, how to clear a C-1540 (C1540) code. Solution The codepoints toa heater fault in the PB-501and software switch 3-1 was "tripped". To clear: 1.Enter Service Mode andgo to System Settings. 2.Software Switch Settings. 3.Set 3-1 to 0. IMPORTANT : Be sure to resolve the initial cause of the heater fault or the code will reappear. SPECIAL NOTE : Solution contribution by Shaun DesJardins, Pacific Office Automation, Inc.
Solution ID
TAUS0808417EN*
Solution Usage
Description PB-501, Clamp Unit failure. Solution Modified parts are available to prevent Clamp Unit failure.A different type ofSupport Shaft screwisused. Please refer to attached Bulletin Number 6659 for the details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0901154EN*
Solution Usage
Description ThePB-501 indicates it is full after 3 booklets have been made. Solution CAUSE: PS65 and LED61 in the PB-501 are failing. SOLUTION: Replace PS65 (p/n 12AR 8551 2) and LED61 (p/n 13QJ 8551 0) as a set. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID
TAUS1001167EN*
Solution Usage
Description PB-501, incorrectly collated pages. Solution CAUSE: Firmware update required. SOLUTION: InstallSpecial Perfect Binder Control program version 30-CPU0. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS1001187EN*
345
bizhub PRO C6500

Description PB-501, "Close front door" message.
Solution CAUSE:The book tray door switch (MS4)is not being actuated by the book tray door.The door may have become misaligned causing the switch to not be actuated. SOLUTION:Check that the switch is being actuated by the book tray door.If necessary, realign the door.There is no I/O code to check the condition of MS4. SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD
August 2011
346

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SSD SUPPORT SOLUTIONS

bizhub PRO C6500 - ALL ACTIVE SOLUTIONS August 2011

Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Abnormal noise or odor

Description LS-501/502, abnormal noise.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Abnormal noise or odor

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Breakage, damage, malformed, removed part

Description SD-501, C-7777 (C7777)code.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Breakage, damage, malformed, removed part

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Breakage, damage, malformed, removed part

SPECIAL NOTE : Solution contribution by KMBT (Japan)

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Controller - no or slow print, scan failure, garbled data, lockup

Description Unable to scan to E-mail using a Microsoft Exchange Server 2007.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Controller - no or slow print, scan failure, garbled data, lockup

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Controller - no or slow print, scan failure, garbled data, lockup

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Controller - no or slow print, scan failure, garbled data, lockup

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Controller - no or slow print, scan failure, garbled data, lockup

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Controller - no or slow print, scan failure, garbled data, lockup

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Controller - no or slow print, scan failure, garbled data, lockup

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Controller - no or slow print, scan failure, garbled data, lockup

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Controller - no or slow print, scan failure, garbled data, lockup

Description Unable to insert simplex tabs into duplex print job.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Controller - no or slow print, scan failure, garbled data, lockup

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Controller - no or slow print, scan failure, garbled data, lockup

Description Unable to print on 9x11 custom size paper.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Controller - no or slow print, scan failure, garbled data, lockup

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C6500

Controller - no or slow print, scan failure, garbled data, lockup