Telephoning advice Speak clearly and try to avoid long sentences if it is not necessary to use them.

. Confirm what you have understood. This is especially important if the other person gives addresses or dates. Be polite. Start and end the conversation politely. Try to avoid being too direct. In English this is often done by using would. I want some more information - I would like to have some more information. Be efficient. Make sure that you have prepared the call and know what you want to say and how you want to say it in advance. Know frequently used expressions. Don t hesitate to ask for repetition or clarification.

Some typical phrases. Put the words in order

1. Mr. Jones/I/to/ speak/could ? 2. Email/I/about/calling/sent/you/am /the/ yesterday. 3. He/I m/not/a!raid/not/ is/today/in the o!!ice. ". #his/ $nna %aterson/is ? &. I/take/can/a message? '. #o call/could/ask/me/you/him/back ? (. )ou/!or/*hat/can/ do/ I?

Problems on the phone: