Surya College of Business Management B.C.A.

-Ist year Second Sessional Exam

Business communication
Max.T.me-2hours B.B.AMax.Marks-50

Note: This paper contains two sections. SECTION A compulsory and SECTION B attempt any three. SECTION A: !) "rite s#ort note on$ a)%acsimile &)'oice mail c)(ele-conferencing d) rumour (4x5)

Section-B:
Note: Attempt any three questions. )) "#at are t#e *rinci*les of effecti+e "riting, ex*lain eac# -) "#at are t#e essentials of effecti+e &usiness corres*ondence,"#at are t#e o&.ecti+es of &usiness communication, 4) "#at is t#e significance of &usiness letters , "#at are t#e different styles of "riting &usiness letters, 5) "#at is a /0e*ort1 , "#at are t#e different ste*s in "riting a re*ort, (10X3=30)

2) define oral communication. a) 3emonstration &) 4ra*e"ine communication