Alana Gray

Email: alana_gray2004@hotmail.com

Personal Statement
After working in customer service ase! roles for over five years " feel that " can #rovi!e an e$cellent level of communication% team work an! !e!ication nee!e! for a successful work#lace to thrive. &y recent stu!ies at 'runel (niversity has allowe! me to gain etter time)kee#ing skills% #ro lem solving an! to kee# a calm hea! when working un!er #ressure.

E!ucation * +ualifications
Se#t 200, - .une 200/ Kings Wood Secondary School Achieve! 00 12SE gra!es A - 2 inclu!ing English 3anguage43iterature% &aths% &e!ia% &usic an! 5ealth an! Social 2are Se#t 200/ - .une 2000 Havering Sixth Form College '6E2 7ational 8i#loma in Performing Arts 96ri#le 8istinction: AS &usic 6echnology 92: AS English 3anguage 9':

Se#t 2000 - Present 8ate Brunel University 2urrently stu!ying for a 'A 5onours in 6heatre Stu!ies Achieve! gra!es in !evising% writing% !irecting an! acting mo!ules ;olunteere! as a Stu!ent 2ontact to assist with hel#ing new stu!ents move in an! feel settle! whilst at 'runel

<ork E$#erience
.une 200/ - Present Topshop Team !eader "om#ord$Harro% "!entifying customers who nee! assistance an! #rovi!ing it for them =re>uently o#ening the store ?#erating the till an! accurately #rocess #ayments@ counting tills at the en! of each !ay &aking sure the store is clean% ti!y an! safe at all times Assist in the visual merchan!ising of the store <orking as #art of a team an! assisting colleagues when necessary ?rganising the stock room ensuring ti!iness at all times Signing in an! #rocessing !eliveries A#ril 200, - Present Brunel Student Union Bar Sta## Ux&ridge Serve foo! an! !rink efficiently to customers #rovi!ing e$cellent service Ensure areas of the ar an! seate! areas are ti!y at all times Aee# a goo! knowle!ge of foo! an! !rink that is on offer

Se#tem er 200, Creative Arts 'olunteer (rapers Academy "om#ord Assiste! within the !rama an! music !e#artments 3e! warm)u#s to egin lessons Su##orting teachers with !ay)to)!ay a!min work 5el#ing #u#ils who nee!e! e$tra su##ort to com#lete tasks Setting u# e>ui#ment for !ifferent lessons

"nterests4Activities
Aeen musician - 1ra!e B =lute an! 1ra!e 4 8rums Atten!ing music festivals =re>uently take #art in walks for 'reast 2ancer awareness

Ceferees availa le on re>uest