Jasmine M. Ervin 1303 Delaware Avenue Wilmington, DE Tel: 302-562-2725 Email: jasminemervin@yahoo.

com

OBJECTIVE: Seeking a challenging position within a growing organization in which I can provide in depth, comprehensive intervention to clients and their needs. This position should also provide opportunities for learning and career development. EDUCATION: B.A., History; June 2008 Delaware State University, Dover, Delaware Member: Phi Alpha Theta Honor Society Wilmington University, Wilmington, Delaware Graduate Candidate: M.S. Administration of Human Services Expected Graduation: January 2014 Member: National Human Services Honor Society SUMMARY OF QUALIFICATIONS: Case management and client support history Comprehensive knowledge of various office procedures, functions and equipment Extensive background in providing 1-on-1 counseling for both youth and adults Ability to work effectively and interact with diverse populations CPR, AED, and First Aid Certified (08/2014) Effectively follows both oral and written communications Excellent organizational and interpersonal skills Works well independently and as a team player PROFESSIONAL EXPERIENCE Probation and Parole Officer August 2012 until Present State of Delaware New Castle, Delaware

Supervises adult offenders compliance with orders mandated by the court. Conducts counseling interviews with assigned cases in order to determine, clarify, and address probationer problems. Facilitates relationships with community agencies in order to secure assistance in rehabilitating offenders. Maintains accurate and up-to-date case records for individual cases Conducts home and community visits to verify offenders compliance with court ordered requirements and conditions. Participates in community Liaison activities including but not limited to various Career Days for youth and intervention seminars.

Intervention Specialist August 2008 until June 2012

Project Stay Free Wilmington, Delaware

Supervised adjudicated at risk youth within a community based program. Supervision includes 24 hour on call crisis intervention counseling while client is under monitoring. Case management included the preparation of confidential reports and statistical data of daily supervised activities. Reports include recommendations and referrals to be utilized by the Division of Youth and Family Services, Family Court and other social service agencies.

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Monitored youths participation and compliance with treatment services, including but not limited to, drug treatment, and mental health services. Serves as a liaison for law enforcement agencies, the Division of Youth Rehabilitative Services (DYRS) and Prevention Behavioral Health Services (PBHS), Family Court, and other social service agencies. Provided mentoring and community integration services to client and their families including family counseling, academic tutoring, and social services programming. Coordinates gender specific training seminars and group community service events for clients. Program Assistant duties included basic clerical tasks, including but not limited to preparing and sending facsimiles, typing reports as dictated, and scheduling and conducting client intakes. Provided front desk coverage as necessary, greeting potential clients and answering multi-line phone systems and directing calls accordingly. Adolescent Resource Center Children and Families First Wilmington, Delaware

Front Office Receptionist Volunteer July 2008 until September 2008

Processed and assisted adolescent and teen patients (ages 10-18) during scheduled gynecological testing including STD screenings. Intake processing duties included the preparation of adolescent clients for counseling sessions with patient advocates. Retrieved, updated, and maintained confidential patient files according to HIPPA compliance and professional standards.

Account Manager-Summer Internship June 2003 until August 2006

Bank of America Wilmington, Delaware

Supported telephone banking clients with account services including account reconciliation, account information, and offering of financial product lines. Processed referral listing for bank services for clients outside of telephone banking. Directed customers to appropriate departments when applicable. Used multiple financial systems to process credit line increases, collect payments, and handle account maintenance activities. Processed Year to Date bank statements, resolved disputes and submitted fraud claims. Maintained average calls per hours as according to bank standards.

COMPUTER & MISCELLANEOUS SKILLS Microsoft Office Professional: Word, Excel, PowerPoint, Access, and Outlook.

ACTIVITIES & INTERESTS Tau Upsilon Alpha National Human Services Honor Society Phi Alpha Theta National History Honor Society Mentor: A.I. Middle School Communities in Schools