David Wang

325 S. Jupiter Rd. suite 632 Allen, TX 75002

bigdavidwang@netzero.net Cell: 469-371-5154

Sales and Marketing. Build and maintain relationships with clients. Sales Forecasting. Multi-media marketing campaigns. Social media marketing. Communication skills, verbally, written and non-written. Professional Services. Test, integrate, and support legacy switch networks, converging to packet based switch networks. Worked with Lucent, Cisco, Alcatel, Nortel, Siemens, NACT, and Sonnus switches and gateways. Dedicated customer service manager with 5+ years of experience Customer service from the ground up. End-user services, NOC management, Switch Translations, Network monitoring and troubleshooting.

Areas of Knowledge
Marketing Sales and Promotions Product Development Client Services Management Public Relations Personnel management Customer Installation Switch Translations Interoperability Testing

Professional Experience
Synergy Golf Tour Phoenix, AZ
Regional Manger Regional Manager for Texas, Oklahoma, New Mexico

Tour development for 2014 tour season. Tour stops in Dallas, Houston, Oklahoma City, Albuquerque. Build and maintain relationships for all regional golf courses. Schedule and manage qualifying tournaments and locations throughout the region Build involvement with the host cities of all tour dates. Implement community services from the pros. Kids camp, Long drive expo, Trick shots expo, free lessons. Schedule and sponsor various charity golf tournaments.

IPVerse Richardson, TX
Technical Assistance Center Manager Professional Services Engineer Promoted to management position to implement and manage the TAC (technical assistance center). Managed and monitored the network 24/7. Troubleshoot and escalated all customer trouble tickets. Performed routine maintenance on the network.

Managed the TAC team for all customer facing issues. Implemented 24/7 monitoring and troubleshooting system. Trouble ticketing system for customers to use online. Installed trial testing in several different customer sites including Level 3, Sonnus, Tachion Worked with design engineering to integrate with legacy switches, Lucent, Nortel, Siemens Professional Services Engineer. Interoperability testing in the Level 3 lab with our switch in their network.

Level 3 Communications. Broomfield, CO

Translations Manager Switch Translations Engineer Managed and performed network switch translations. Managed a group of 20+ engineers who performed daily, customer generated translations, nightly, weekly and monthly routine maintenance. Provided Level2 support for the NOC.

Promoted to manager of translations. Helped to integrate translations protocol from legacy switches from the LECS to our in-house switch. Interoperability testing with other softswitches, Sonnus, Lucent, etc. Translations engineer. Performed daily translations on the in-house switch (VIPER)

Education and Training

University of Texas Dallas Dallas, TX
School of Management Management Information Systems

Metropolitan State College of Denver Denver, CO

Biology

Northern Telecom Richardson, TX

Nortel DMS 400/500 Switch Certification

Lucent Marlboro, MA
Lucent 4E/5E Switch Certification Lucent Softswitch Switch Certification

Level 3 Communications Broomfield, CO

Viper Softswitch Switch Certification

NACT Provo, UT
NACT prepaid switch platform Switch Certification

Additional Work Experience, Education, Training and References are available upon request.