ICFAI NATIONAL COLLEGE

FINAL REPORT

ON

E X E C U T I V E T RA I N I N G

Mezzanine Floor,10185-A,Arya Samaj Road,Karol

Bagh

New Delhi

SUBMITTED TO: SUBMITTED

BY:

MR.SAMEER GARG
VIPUL BHATNAGAR

(FACULTY GUIDE)
(ROLL NO- 8NBSP042)

COMPANY GUIDE:-
INC Center:-Saharanpur
MR. VISHAL SHARMA

CERTIFICATE

It is to certify that VIPUL BHATNAGAR, Enrollment no.-

8NBSP042 a bonafied student of ICFAI National College

(Saharanpur) is undergoing his training and prepared his

Interim Report under my supervision and guidance and

this is a piece of original work and is true to best of my

knowledge.

Mr. Sameer Garg

(Faculty Guide)

INC-NOIDA
 ACKNOWLEGEMENT

I want to thank Mr. Sameer Garg, our Faculty Guide

and a special thanks to Mr. Vishal Sharma, our

Company Guide for their kind co-operation & for sharing

their experience and knowledge and for giving their

invaluable help and support in the completion of

Executive Training Interim Report successfully.

VIPUL BHATNAGAR

Enroll No.-8NBSP042
 CONTENTS

ACKNOWLEDGEMENT
INTRODUCTION
COMPANY PROFILE
OBJECTIVES
TASKS/TARGET ASSIGNED
STRATEGIES
ACHIEVEMENTS
LIMITATION/PROBLEMS
 LEARNINGS
KEY FINDINGS & ANALYSIS
RECOMMENDATION
 INTRODUCTION

Executive Training may stretch from the beginning to the end of SIP. During
this period, organizations, assigned various tasks to the young managers,
which are parts of the day-to-day functioning of the department within the
organization. Executive training gives direct exposure to execution and
support functions of the department. It gives a flavor of teamwork,
organizational culture, team dynamics, result orientation, organizational
pressures, complexities in achieving the desired results, etc. Executive
training provides good scope for developing necessary managerial skills and
positive attitude.

We are required to undertake on-the-job assignments along with the

day-to-day functions of the company, both at the assistance and the
execution level. This helps to gain a deeper understanding of the work,
culture, deadlines, pressure etc. of an organization.

Executive training involves teamwork, goal orientation and managing

interpersonal relationships. Therefore, it helps to develop the qualities
required for an Executive / Manager. A good summer internship undertaken
with all the seriousness provides an excellent learning opportunity for a
student intern and paves the way for pre-placement.

The primary functions of the executive training is based on a

methodological study, as it required to me to understand equity market, to
execute the study I preferred to study about securities market and all the
participants in the equity market. Thus, the first part of the project was
executed by learning the following in detail:

1. Securities market in India

2. About stock exchange
3. Company profile
4. About equity Market
5. Participant in Equity Market
6. Service of Religare
7. To do a comparative study of Religare product with other
market competitor.
 After undergoing the training about the product and operational
features I started exploring the product and contacted the prospective
customer by way of tally calling, e-mails, corporate presentation, My primary
aim was to five better options to the prospective customers by offering them
products specialized features & its unique incomparable qualities in the
services provided by Religare securities in share trading.

COMPANY PROFILE

RELIGARE Securities Ltd. (RSL) is a wholly owned subsidiary of RELIGARE

Financial Services Ltd. (RFSL), a Company promoted by the late Dr. Parvinder Singh, Ex-CMD
of Ranbaxy Laboratories Ltd.
The primary focus of Religare Securities Ltd. is to cater to services in Capital
Market Operations to Institutional Investors. The Company is a member of the National Stock
Exchange (NSE) and OTCEI. The growing list of financial institutions with whom RSL is
empanelled as approved Broker is a reflection of the high levels of services maintained by the
Company.

As on date the Company is empanelled with UTI, IDBI, IFCI, SBI, BOI-MF,
Punjab National Bank, PNB-MF, Oriental Insurance, GIC, UTI-Offshore, ICICI Can bank MF,
Punjab & Sind Bank, Pioneer ITI, SUN F&C, IDBI Principal, Prudential ICICI, ING Baring and
J M Mutual Fund.

RELIGARE was founded with the vision of providing integrated financial care
driven by the relationship of trust. The bouquet of services offered by RELIGARE includes
Broking (Stocks and Commodities), Depository Participant Service, Advisory on Mutual Fund
Investments and Portfolio Management Services.
 RELIGARE is a pioneer in the concept of partnership to reach multiple locations
in order to effectively service its large base of individual clients. Besides the reach of
RELIGARE, the clients of the company greatly benefit by its strong research capability, which
encompasses fundamentals as well as technical knowledge.

GROUP :

RELIGARE in recent years has expanded its reach in health care and financial
services wherein it has multiple specialty hospital and labs which provide health care services
and multiple financial services such as secondary market equity services, portfolio management
services, depository services etc.

RELIGARE financial services group comprises of Religare Securities Limited,

RELIGARE Comdex Limited and RELIGARE Finvest Limited which provide services in
Equity, Commodity and Financial Services business & Religare Insurance Advisory Ltd.

RELIGARE SECURITIES LIMITED

1. Member of National Stock Exchange of India and Bombay Stock

Exchange of India.
2. Depository Participant with National Securities Depository
Limited (NSDL) and Central Depository Services Limited (CDSL).

3. A SEBI approved Portfolio Manager.

 RSL provides platform to all segments of the investor to leverage the immense opportunity
offered by equity investing in India either on their own or through managed funds in Portfolio
Management.

The ARN No. of the Religare Securities Ltd. is 33764. The ARN No. is
required by to be available with the broker who deals on behalf of investors
or sell the mutual funds of the different companies present in the market.

Religare Enterprises Limited

Religare Securities Limited Religare Finvest Limited

• Equity Broking • Lending and Distribution business

• Online Investment Portal • Proposed Custodial business
• Portfolio Management Services
• Depository Services Religare Insurance Broking Limited

• Life Insurance
Religare Commodities Limited
• General Insurance
• Commodity Broking • Reinsurance

Religare Capital Markets Limited Religare Arts Initiative Limited

• Investment Banking • Business of Art

• Proposed Institutional Broking • Gallery launched - arts-i
 Religare Realty Limited Religare Venture Capital Limited

• In house Real Estate Management Company • Private Equity and Investment Manager

Religare Hichens Harrison** Religare Asset Management*

• Corporate Broking • Derivatives Sales

• Institutional Broking • Corporate finance
•

DIRECTORS OF RELIGARE SECURITIES

LIMITED

Chairman : Mr. Harpal Singh

Managing Director : Mr. Sunil Godhwani
Director : Mr. Vinay Kumar Kaul
Director : Mr. Malvinder Mohan Singh
Director : Mr. Shivinder Mohan Singh
 MISSION
To be India's first Multinational providing complete financial services
solution across the globe

VISION
Providing integrated financial care driven by the relationship of trust
and confidence.

PRODUCTS :

Products Subscription Enrolment

fees Deposit

R-ALLY NIL NIL

R-ALLY Lite (Browser Based) NIL Rs. 5,000

R-ALLY Pro (Application Based) Rs. 1,800 NIL

BROKERAGE :-

INTRADAY:- 3 paisa (.3%)

(NEGOTIABLE)
DELIVERY :- 30 paisa (.03%)
(NEGOTIABLE)

SERVICES :-

Equity

Arts Initiative Commodity

Investment
Mutual Fund
Banking REL

Wealth
Insurance
Advisory
Personal

Credit
Organization Structure:
Competititors of Religare :-

There are several financial security companies playing their roles in Indian equity market. But
Religare faces competitions from these few companies.
  ICICI Direct.com

 Share Khan (SSKI)

 Kotak Securities.com

 India Bulls

 HDFC Securities

 5paisa.com

 Motital Oswal

 IL&FS

 Karvy

Objectives of Executive
Training
My sip co the RELIGARE SEURITIES LIMITED is a share trading firm and
the objective of executive training is to make the public aware of the share
trading and the de mat account.

At the Religare we were assigned the task of making telecalling, fixing an

appointment with the client and to open de mat account and make the client
trade so that the company generates its revenue in the form of the
brokerage.

 To do a comparative study of Religare product with other market

competitors.

 To create awareness about Religare securities.

 Mapping up potential customers for Religare securities.

 To know about the corporate world’s working environment and to

enhance our potential.

 To convert our theoretical knowledge into practical knowledge.

 TARGET/ TASK ASSIGNED

To open 24 Demat A/c within 12week worth Rs.500/- each.

As the company actually deals in share broking and for any share trader,
having a demat account is must, so we have been assigned the task of
opening Demat account of the prospective customers or the customers who
are already trading in the share market via another firm such as India
bulls,Kotak Securities etc, in favour of Religare Securities Limited, KAROL
BAGH Branch, New Delhi. From 30 march, we have been assigned the target
of opening 24 Demat Accounts within 12 weeks in the favour of Religare
Securities Limited, KAROL BAGH Branch, New Delhi. As our executive
training period had started from 23th of March and our Three month period
ends on 27th Jun.

• To create awareness among people about the different products

offered by the company in the market through telecalling, canopies,
presentations etc.

• To generate leads for endorsement of deals.

• To accompany the ‘relationship managers’ on their visits to the

prospective client.
STRATEGY ADOPTED TO ACHIEVE
TARGETS

To achieve a goal successfully one needs to sketch a perfect roadmap or

strategy to the destination and also need to follow the path strictly. The
strategies applied to achieve the above mentioned

Primary Data:

 Data collected by ourselves through personal contacts

 Visiting various businessmen in Delhi

 Tally Calling is also done with reference to the database maintained by

ourselves

Secondary Data:

 References given by Relationship Manager

 Visiting various websites database is maintained

 Search in Delhi telephone Directory

 Through Yellow pages data is collected. On the basis of collected data

target clients are approached.
Analysis of performance
Vs.target.Reasons for variance, if any

o Achievements during the executive training are as

following:
• Got the organization’s products knowledge and its features.

• Understand the equity market and different ways of trading.

• Have got appropriate knowledge regarding organization’s competitor

and their policies.

• Able to create awareness regarding Religare’s products by giving

presentations in the different Government sector banks and other
Government offices etc.

• Able to the mapped the potential clients for the organizations.

• Got success in opening 36 Demat accounts with Margin Money of

5,20,000 Rs..
• Got success in opening 2 (BDR).

• Got the knowledge about the corporate world’s working environments.

• Able to made a good network that will help in successfully achieving

the remaining SIP target.

• Successfully used the theoretical concepts of the marketing in the

practical life for achieving the target.

ACHIVEMENTS

Week No Target Assigned Target Achieved

1 0 Orientation
2 2 2
3 2 3
4 2 3
5 2 3
6 2 3
7 2 3
8 2 4
9 2 3
10 2 6
 11 2 4
12 2 2

ACHIVEMENTS

 I have opened 36 Demat A/C with the margin money of

Rs.5,20,000.

 I have Opened 2 (BDR), Which will be more beneficial for

Company.

 I Received the ‘Best Weekly performer Award’ in the 9th Week

and 11th Week of my SIP.

 Got Experience about different ways of Trading.

 Got the Organization’s Product knowledge and it’s features.

  Have got appropriate knowledge regarding organization’s
competitor and their policies.

 Got the Knowledge about different Finance products and their

potential market.

Problem/Constraints/Limitation

s
I am little bit slowly in heading towards my target which I suppose is due to
the strategy which I am following to find my prospective customers. But I am
little bit satisfied by my commitment because I suppose that the clients
which I have given to my company is going to provide a lump-sum business
as well as reasonable profits in terms of healthy brokerage to my company.
But still I suppose there are some limitations which are proving as:-

 Due to volatile in the stock market, new investors do not ready to

invest in the market.

 It is difficult to get appointment from the Government offices like

Income Tax department as closing time is going on.

 Old investors ready to switch to but own his conditions as these are
against the policies of the company.

 People don’t have basic knowledge regarding stock market.

  People have traditional thinking regarding investment plan. They
are not ready to take risk.

 Due to boom in the property people have invested bulk amount in

the property.

 Due to lack of the knowledge of the local brokers many persons

have lost their money in the capital market. Now they are not
ready for the further investment.

Due to none availability of the proper guidance most of the person take
stock market as gambling.

Learning in the Executive

Training

During this training I have learned the practical aspects of financial market.

In my executive training I have got lot of knowledge & exposure from this
company . The main point which I learned in this company these are
include-

 In my Executive training I get the exposure of corporate world as

well as I learn many
more from this company.

 In my Executive training I face to many customers so that i find that

how to face the customer in the real world. I read many more
regarding client but when I face them I find their nature and their
behavior.

 I have done many meeting in this new city and I learn the process
to find any address initially when I entered in this city I takes lot of
time to find any address but now I get the techniques to search the
address.
  Initially when I meet to customers I feel very fear that he can ask
any question & I didn't have full knowledge of this organization but
know I have full knowledge but I can face any kind of customer.

 Our work is not only open demat a/c but also bring margin money
so I got more time to face my client to make good relationship.

 I know how does sales effect the whole organization if sales persons
are not doing their work properly organization can't be grow in
future.

 During this training I have learned the practical aspects of financial

market.

 Attended meetings in which I had to give the demo of the software

of the company along with its installation.

 I also assisted in executing trades from the existing clients so as to

get brokerage for the company.

Learning

We also learned about the document required to open

different type of d-met account
Individual account
• 3 photographs

• Pan card copy self attested

• Add. Proof (Electricity Bill, Voter card, Ration card, Driving License.,
MTNL bill of telephone, Bank Statement).
 • 500-Rs. Cheque In favours Religare securities Ltd.

Non individual
• All directors photograph

• All directors Pan Card photocopy self attested with Company stamp.

• All directors add proof self attested with company stamp.

• Company Pan Card attested with Company stamp (auth. Sig.)

• Bank statement of last 6 month till date attested with company stamp
(auth. Sig.)

• Moa & AOA attested with company stamp (auth. Sig.)

• Board of resolution on letter head Equity.

• Board of resolution on letter head DP.

• List of Director on letter head

• Share holding pattern on letter head.

• Last three years Balance sheet with co. Stamp (auth. Sig).

• Form 32 with co. Stamp (auth. Sig). (In case director change)

• Form 18 with co. Stamp (auth. Sig). (In case of add change)

KEY FINDINGS AND

ANALYSIS
 Preference of Investment

7% 2%
16% Only shares
M utual funds
Bonds
Derivatives
75%

Interpretation: This shows that although the mutual funds market is on the
rise yet, the most favored investment continues to be in the Share Market.
So, with a more transparent system, investment in the Stock Market can
definitely be increased.

Awareness Of Online Share Trading

No
9%

Yes
91%

Interpretation: With the increase in cyber education, the awareness

towards online share trading has increased by leaps and bounds. This
awareness is expected to increase further with the increase in Internet
education.
 AWARENESS OF RELIGARE AS A BRAND

43%
YES
NO
57%

Interpretation: This pie chart shows that Religare has a reasonable amount
of Brand awareness in terms of a premier Retail stock broking company. The
company to increase its market share over its competitors should further
leverage this brand image.

Awareness of Religare's facilities

17%

Yes
No

83%

Interpretation: Although there is sufficiently low brand equity among the

target audience yet, it is to be noted that the customers are not aware of the
facilities provided by the company meaning thereby, that, the company
should concentrate more towards promotional tools and increase its focus on
product awareness rather than brand awareness.

Demat Account Market

12%
26% Religare
ICICI Direct
Kotak Securities
31% IndiaBulls
24% Others
7%

Interpretation: This shows that even with sufficiently high Brand Equity,
Religare ranks only 3rd amongst the Demat account providers. This is
probably because of two main reasons:

1.Lack of promotion and unfocussed approach towards Product awareness

2.Non – transparent marketing policies of the company

Hence, the company should crystallize its products and should indulge in
aggressive marketing and promotion.
 Satisfaction level among Customers with
current broker

Yes - 92% No- 8%

Interpretation: This pie chart accentuates the fact that Strategic

marketing, today, has gone beyond only meeting Sales targets and
generating profit volumes. It shows that all the competitors are striving hard
not only to woo the customers but also to make them Brand loyal by
generating customer satisfaction.

Frequency of Trading

Daily- 9%
Weekly- 27%
Monthly-53%
Yearly-11%

Interpretation: In spite of the huge returns that the share market promises,
we see that there is still a dearth of active traders and investors. This is
because of the non – transparent structure of the Indian share market and
the skepticism of the target audience that is generated by the volatility of
the stock market. It requires efficient bureaucratic intervention on the part of
the Government.
 Percentage of earnings invested in
Sharetrading

Upto 10%--71%
Upto 25%--19%
Upto 50%-- 7%
Above 50%--3%

Interpretation: This shows that people invest only upto 10% of their
earnings in the stock market, again reiterating the volatile and non-
transparent structure of the Indian stock market. Hence, effective and
efficient steps should be undertaken to woo the customers to invest more in
the lucrative stock market.

RECOMMENDATIONS

We suggest following measures which Religare could take so as to take on

heavy competition from India bulls , 5 Paisa.com , Kotak Securities,
Share khan and ICICI Direct.com etc.

1. To identify regions where promotions are required. Religare lacks

visibility in northern region where as it is a well known name in
western region. Even then, its promotional campaign focuses on
western region where as northern region is still waiting for promotional
campaigns.

2. Try to reduce cost, so that benefits can be passed on to customers.

Senior managers at Religare keep on telling that it is difficult to reduce
cost, because of services we provide. But the fact is, India being a
 price sensitive market; people at times go for monetary benefits rather
than for long-term non- monetary benefits.

3. If charges can’t be reduced because of costs involved, make the

services customized, so that services are provided to only those
customers who are willing to pay the price for services they are getting
and let the other customers enjoy costs benefits without getting
services.

4. Religare should contact with their clients regularly for knowing the
problems faced by them. This will help Religare in providing best
services to customers. This will result in additional customer base by
getting further references from satisfied clients.
In context of marketing we cannot continue with present scenario. We have to focus more on
advertising and promotions. Since we are not visible in the security industry as like other stock
broking house. Our area of concern is to make the Religare brand strong enough and provide
customers a platform for a complete financial solution. We are here to serve both retail and
institutional investors. Since a large portion of our clients are retail investors, so our job is to
make our investors knowledgeable enough to invest in stock market. It is a great opportunity for
us to gain market faith and edge over our competitors. On 6 July 2007, Sensex had crossed the
all time high of 15000 points. This is only due to foreign and local investors. The figure itself
shows that there is an significant interest of investors to invest in stock market. Majority of the
population doesn’t have a clear idea regarding stock market. We can create a platform for our
retail investors to have an experience of equities market.
We can conduct educational programs/trading sessions for online trading in different locations of
the city. This would definitely attract investors and increase faith on our company. Till now no
broking house has initiated this effort, so we will get the advantage of first mover. Our dedicated
Relationship Managers could make a presentation in front of the investors and there could be
Q&A’s in the later part of the session to clarify the doubts inherited in the mind of clients. The
risk associated with the equities market can be reduced in the mind of the customer only when
you can manage the money of the investors in the right way. The ROI (return on investment) in
equities market is huge and could play a vital point for deal clincher. Many people who are not
conversant with online trading have many apprehensions regarding security and other matters.
Authentication, reliability and integrity of the stock broking house must be maintained.
Suggestions we would like to give:
 At our hoarding board in different bus stands, through which we are marketing doesn’t
have any toll free number.
 Make some flexible norms regarding brokerage structure. RM must be provided with
sustainable authority so that they can negotiate at any level.
 Process of filling the rally form should be easy because there are so many signatures that
sometimes irritate the customers.
 IPO form filling up should be online (in rally).
  Software charges should be one time & that should be adjustable against brokerage.
 Its name might be start by name of Ranbaxy as ICICI direct & SBI life cashing the name
of their brand name.
 D-mat a/c opening charges can be reduced to increase the client base.
 Problem in downloading the diet Odin software on different windows.
 Small investors should also be dealt properly because if they will not invest much more,
at least they can work as viral marketer.
 As others we are also lagging behind in the after sale service.
 We have to make aggressive marketing through print media so that we can reach to the
smallest place of the county.
 We should give more focus to FIIs & INSTITUTIONAL INVESMENT.
 Arbitraging plays a big role in stock market so we should provide a platform for
arbitrage.

QUESTIONNAIRE

Q1. In which of these Financial Instruments do you

invest into?

Shares Mutual Funds Bonds

Derivatives

Q2. Are you aware of online Share trading?

Yes No
 Q3. Heard about Religare?

Yes No

Q4. Do you know about the facilities provided by

Religare?

Yes No

Q5. With which company do you have your DEMAT

account?

Religare ICICI Direct Kotak Mahindra India

Bulls

Others (please specify) __________

Q6. Are you currently satisfied with your Share trading

company?

Yes No

Q7. How often do you trade?

Daily Weekly Monthly

Yearly

Q8. What percentage of your earnings do you invest in

share trading?
Up to 10% Up to 25% Up to 50%
Above 50%

Q9. What more facilities do you think you require with

your DEMAT account?

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Additional Information (optional)

Name:

Age:

Sex: Male Female

Phone No:

Occupation:
CONCLUSION

We can conclude that main purpose of the SIP is to provide the

practical exposure of the corporate world to the students. It is during these
12-Week of exposure to the industry that students can impress the host
organization with their hard work, sincerity, knowledge and ethics. That can
leads to the Pre – placement offer. SIP would also be a great learning
experience for the young managers as it gives chances to the students for
using their theoretical concepts into the practical life. SIP helps to create
team spirit among the students. Also helps to develop the qualities required
for the manager.

Till now we have achieved some of the target assigned to us by the

organization and we are trying our best for achieving the remaining target.

T H A N K YO U

VIPUL BHATNAGAR