43 Bi hc ting Anh cn bn Cho ngi tip th bn hng

Ch 1: Welcoming and seeing Off Guests

Cho n v tin khch
Dialog A. Welcoming a Guest.
Scene: A guest (G) steps into the hotel. A doorman (D) and a bellman (B) welcom him at the antrance to the hotel. D: Good morning, sir. Welcom to our hotel. G: Thank you. B: Good morning, sir. Ill help you with your baggage. G: Thank you. B: The Reception Counter is just over there. This way, please. (After the guest checks in at the counter, the bellman shows his room. G: Thank you. B: This way, please. Did you have a good trip, sir? G: Oh, its very tiring. What I want now is to have a hot bath and then have a good sleep. B: Im sorry to hear that. Room 908 is spacious and cosy. Im sure youll have a good rest there. G: Thats nice. B: Here we are, sir. Room 908. (He opens the door). You first, sir.

Hi thoi A: n khch.
Bi cnh: Mt ngi khch (G) bc vo khch sn. Mt ngi gc ca (D) v mt ngi hu phng (B) n khch ti ca khch sn. D: Xin cho ng. Mi vo khch sn. G: Cm n. B: Xin cho ng. Ti c th mang hnh l gip ng. G: Cm n. B: Quy tip tn ng kia. i ng ny, tha ng. (Sau khi khch kim tra ti quy, ngi hu phng ch phng cho khch.) B: By gi ti s a ng ln phng. G: Cm n. B: Lm n i li ny. ng c mt chuyn du lch vui v ch? G: Vng, nhng rt mt. By gi ti ch mun tm nc nng v ng mt gic. B: Ti rt tic khi nghe iu . Phng 908 rt rng v thoi mi. Ti chc rng ng s ngh ngi thoi mi . G: Rt tt! B: Tha ng, y l phng 908. (Anh ta m ca) Xin mi, tha ng.

Dialog B: Seeing a Guest Off

Scene: Miss Smith has checked out. She has three pieces of baggage. A bellman comes to help her. B: Good afternoon, madam. May I helps you with your bags?

G: B: G: B: B: G: B: B: G: B: G: B: G:

Could you call a taxi for me? I have just checked out. Yes. Where to, madam? The airport. One moment, Please. (A few minutes later) Sorry to have kept you waiting, madam. The taxi is waiting for you at the main entrance. Thank you. Would you please take my baggage out to the taxi? Certainly, madam. (The bellman puts all the bags into the boot.) There are three pieces in all. Is that correct, madam? Yes. You are right. (The bellman opens the door of the car.) Please. Thank you very much. Its my pleasure, madam. Hope to see you again. Good-bye and have a nice trip. Good-bye.

Hi thoi B: Tin mt ngi khch.

Bi cnh: C Smith thanh ton tin phng. C ta c b gi hnh l. Ngi hu phng n gip c ta. B: Xin cho c. Ti c th gip c xch my ci gi ca c c khng? G: ng c th gi mt chic Taxi cho ti c khng? Ti va mi tr li phng. B: Vng. C i u? G: Sn bay. B: Lm n i trong giy lt (Mt vi pht sau ) B: Xin li c ch. Taxi i c ngoi cng chnh. G: Cm n. Lm n a nhng th hnh l ca ti ra xe taxi c khng? B: Chc chn l c. (Ngi hu phng tt c hnh l vo thng xe). B: C ba gi hnh l trong . C ng khng tha c? G: Vng, ng ri. (Ngi hu phng m ca xe hi). B: Xin mi. G: Cm n nhiu. B: Tha c, y l bn phn ca ti. Hy vng gp li c. Tm bit v chc c mt chuyn i tht vui. G: Tm bit.

Word list Danh mc t

doorman spacious bellman cosy entrance piece baggage main trip correct : ngi canh cng : rng ri : ngi hu phng : thoi mi : cng : mnh, mu : hnh l : chnh, ch yu : chuyn du lch : ng

Notes Ghi ch

1. The Reception Counter Quy tip tn 2. Check in ng k 3. Im sorry to hear that. Rt tic khi nghe iu . 4. Seeoff Tin ai 5. Baggage Hnh l 6. Check out Thanh ton 7. There are three pieces in all C tt c ba th hnh l

Useful Sentence Cc cu hu dng

1. Mr Smith, its nice to see you here again. ng Smith, rt vui khi gp ng tr li y. 2. Leave it to me. Ill take care of your baggage, sir. chuyn ti lo. Tha ng, ti s lo v cc hnh l xch tay ca ng. 3. Im sure youll like your room. Its a very nice one. Ti chc chn rng ng s thch phng ca ng. N l mt phng rt p. 4. Shall I arrange a taxi for you, sir? Ti s sp xp mt chic taxi cho ng c ch? 5. The taxi is expected to in five minutes. Taxi s n trong nm pht na. 6. Happy landing! Chc mng chuyn bay p xung bnh yn!

Exercises Bi tp
I. Answer the following questions: Tr li cc cu hi sau 1. How does a doorman greet a guest when he comes into the hotel? 2. What should you say to greet your friends? 3. What should a bellman do when he finds a guest comes in with some baggages in the hands? 4. Where should a guest go if he want to check in at a hotel? 5. Who shows the guest up to his room after the guest has checked in? 6. What should a bellman say when a guest tells him the trip is tiring? 7. How many pieces of baggage has Miss Smith got? 8. What is Miss Smith going to do with her baggage? 9. What should the bellman do after he puts the baggage into the boot of the taxi for Miss Smith? Why? 10. What do one usually say when he sees someone off? II. Complete the following dialogs: Hon thnh cc bi hi thoi sau: 1. A: -----------B: Good morning. A: I am --------------. Are these---------------? B: Yes. A: May I --------------?

B: Thank you very much. A: ------------------------? B: Wheres the service counter? A: ------------------------. 2. A: --------------. B: Im waiting for the taxi. Ive checked out. A: --------------. B: Yes. A: Let me carry B: That is very kind of you. A: ---------------. B: Hope to see you again, too. Good-bye. A: ---------------. III. Make situational dialogs: Hy lm bi hi thoi vi tnh hung cho sn. Situation A. The Smith are arriving at the antrance to the Friendship Hotel. The doorman and the bellman are welcoming him. Situation B. The Smiths are living the hotel. They have checked out. The bellman Li Hua is seeing them off. He is helping them to carry their travelling bags out to the taxi.

Ch im 2

Room Reservation
t phng
Dialog A: A Group Reservation
Scene: Mr Smith (G) calls Peace Hotel. The telephone rings and the reservationist (R ) answer the the phone: R: G: R: G: R: Good evening. Peace Hotel. Reservation. May I help you? Yes. Im calling from Toronto. The Canadian Trade Delegation will be arriving in Shanghai on September 1. Id like to book 6 double room with twin beds for three nights in your hotel. For what dates, please? For September 1st, 2nd, 3rd. Three nights. Just a moment, please. (The reservation checks the list). Yes, we can confirm for you 6 double rooms for three nights. Could you give your name and telephone number? Its John Smith. The telephone number is 8457734. May I know the room rate? Its 80 USD per room, per night. When shall we pay you? Please remit us 30% of total amount and confirm your resevation before you arrive. Very well. Well do that. Thank you for your calling, Mr Smith. Good-bye. We look forward to having you with us soon.

G: R: G: R: G: R:

Hi thoi A: t phng cho mt nhm

Bi cnh: ng Smith (G) gi Peace Hotel. in thoi reo v nhn vin nhn t phng (R) tr li in thoi. R: Xin cho Peace Hotel. Ti c th gip g cho ng? G: Vng. Ti gi t Toronto. on m phn thng mi Canada s n Thng Hi vo mng 1 thng 9. Ti mun t phng i c ging i trong 3 m trong khch sn ca bn. R: Lm n cho ti bit ngy no. G: Ba m t ngy mng 1, mng 2, mng 3 thng 9. R: Lm n i mt cht. (Nhn vin nhn t phng kim tra danh sch) Vng, chng ti xc nhn cho bn c 6 phng i cho 3 m. Bn c th cho chng ti bit tn v s in thoi c khng? G: Ti l John Smith. S in thoi l 8457734. Ti c th bit gi phng c khng? R: Gi 80 USD cho mi phng, mi m. G: Khi no chng ti thanh ton tin phng? R: Lm n thanh ton 30% tng s, v chng ti s xc nhn li vic t phng ca bn trc khi bn n. G: Rt tt, chng ti s thc hin iu . R: Cm n gi chng ti, tha ng Smith. Tm bit. Chng ti ch n ng sm. G: Tm bit.

Dialog B: Booking a room in Person

Scene: The Receptionist (R) is receiving a guest who comes to book a room for his friend. R: Good afternoon, sir. What can I do for you? G: Id like to book a room for my friend for tomorrow night. R: Whats kind of room would you like to book? We have single room, double rooms, suites and deluxe suites in Japanese, British and French styles. G: Single. R: Just a moment, please. Let me check and see if there is a room available. Yes, we do have a single roomfor tomorrow. G: Whats the rate, please? R: Its $60 per night, with breakfast. G: Thats fine. Ill book it for my friend. R: Could you tell me your friends name? G: Its Mary Jones. R: How do you spell it, sir? G: M-A-R-Y Mary, and J-O-N-E-S Jones. R: Thank you, sir. Please tell your friend to check in before six tomorrow evening. G: Yes, I will. Good-bye. R: Good-bye.

Hi thoi B: t phng (Trc tip)

Bi cnh: Tip tn (R) n mt v khch n t phng cho ngi bn ca ng ta. R: Xin cho ng. Ti c th gip g cho ng? G: Ti mun t phng cho bn ti vo ti mai. R: ng t phng loi no? Chng ti c cc phng n, phng i, cc dy phng v cc dy phng sang trng theo kiu Nht, Anh, Php. G: Mt phng n. R: Vui lng i mt cht. Ti s kim tra xem cn phng khng. c ri, chng ti cn mt phng n vo ngy mai. G: Xin vui lng cho bit gi bo nhiu? R: 60 la mi m bao gm ba n sng. G: Rt tt. Ti s t cho bn ti. R: Lm n cho bit tn bn ng l g? G: Tn l Mary Jones. R: Tha ng, ng c th nh vn tn c khng? G: M-A-R-Y Mary, v J-O-N-E-S Jones. R: Cm n ng. Lm n bo cho bn ca ng ng k trc 6 gi chiu mai. G: Vng, ti s bo. Tm bit. R: Tm bit

Word list Danh mc t

resvervation confirm ring remit reservationist hotel Toronto amount : vic t phng trc : xc nhn : reo (in thoi) : thanh ton : nhn vin nhn t phng : khch sn : thnh ph Toronto ( Canada) : s lng

delegation available twin rate total look forward to check suite list deluxe

: on i biu : c sn : cp, i : gi : tng s : trng ch, mong : kim tra : dy phng : danh sch : sang trng

Notes Ghi ch
1. A group reservation t phng cho mt nhm 2. Peace Hotel Khc sn Ha Bnh 3. The Canadian Trade Delegation on m phn thng mi Canada 4. For what dates, please? Xin vui lng cho bit ngy no? 5. Book a room in person t phng trc tip 6. Please tell your friend to check in before six tomorrow evening. Vui lng bo cho bn ng phi ng k trc 6 gi chiu mai.

Useful Sentences Cc cu hu dng

1. Im sorry, but were fully booked for single rooms. Would you like to have a double one? Ti xin li, nhng tt c cc phng n ca chng ti kn ch. ng c mun t phng i? 2. Im sorry, but the hotel is full on that date. Ti xin li, nhng khch sn y ht ngy hm . 3. We offer 10% discount for group reservation, sir. Chng ti gim 10% gi cho t phng theo nhm tha ng. 4. Who is the reservation for, madam? t phng cho ai tha c? 5. Could you tell me the flight number, sir? ng c th cho ti bit s chuyn bay? 6. Could you give me your address, sir? Well send you a confirmation letter right away. ng c th cho ti a ch? Chng ti s gi cho ng mt l th xc nhn ngay.

Exercises Bi tp
I. Answer the following question: Tr li cc cu hi sau: 1. What does a reservationist say first when she answer a phone call? 2. What information should the reservationist learn when a guest tells her he want to book a room? 3. How long will the group stay in the hotel? 4. Has the hotel asked the guests to pay in advance in Dialog A? How much? 5. How will the guest pay the deposit?

6. What else does the reservationist ask Mr Smith to do? 7. What kind of a room does the guest want to book for his friend? 8. What should reservationist do before she can confirm the room? 9. What time should Miss Jones check in? 10. Has the reservationist asked the guest to pay for his friend in advance? II. Complete the following dialogs: Hon thnh cc bi hi thoi sau: 1. A: Reservation --------------------? B: Yes. Id like to book a room for my teacher, John Smith. A: ----------------------. B: A single room with bath ---------------? A: Its 120 yuan. ---------------------? B: Five days. A: ---------------------------? B: On the 6th. A: ---------------------------. B: No, thank you. A: ---------------------------. B: Thats right. Thanks. A: ------------------------. Good-bye A: Good evening sir. B: Id like to book a single room for tomorrow night. A: ------------------------. B: How much does it cost? A: ------------------------. B: Ok, Ill take it. A: ------------------------. B: Its 336655 A: ----------------------336655 ? B: Thats right. Thank you. III. Make situational dialogs: Hy lm bi hi thoi vi tnh hung cho sn Situation A: Alice Smith, an America, doctor, is in Suihou Hotel. She want to visit Shanghai for three days. Now she is calling Peace Hotel in Shanghai to make a reservation. Situation B: Mr Green plans to book a single room at Jinglin Hotel for next Friday. But the room are fully booked on that date.

Ch im 3

Registration ng k
Dialog A: Checking in a Guest
Scene: Mr Smith has just arrived at the hotel. The Receptionist (R) is receiving him. R: Good afternoon, sir. May I help you? G: Good afternoon. Id like to have a single room here. R: Do you have any reservation, sir? G: Yes, I made a reservation two weeks ago. R: May I have your name? G: John Smith. R: Just a minute, Mr Smith. Ill check the arrival list. Yes, we do have a reservation for you. Mr Smith, youd like to have a single room for three days. Am I correct? G: Yes. R: Well, would you please fill in this form? G: All right. Here you are. Is everything all right? B: Let me see Name, Address, Nationality, Forwarding address, Passport number, Place of issue, Date of depature and Signature. Thats all right. Thank you. May I have a look at your passport, sir? A: Here you are. R: Thank you. (He gives it back after checking). Here you are. Mr Smith, your room number is 1820, and here is your room key. The room rate is US $60 per night. G: Very well R: Now, the bellman will help you with your baggage and show you to your room. G: Thank you. R: You are welcome. Hope you will enjoy your stay with us. Good-bye.

Hi thoi A: Ghi tn mt ngi khch

Bi cnh: ng Smith va ti khch sn. Nhn vin tip tn(R) n tip ng ta. R: Xin cho, ti c th gip g cho ng? G: Xin cho, ti mun t mt phng n y. R: ng ng k trc cha? G: Vng, ti ng k cch y hai tun. R: Ti c th bit t ca ng c khng? G: John Smith R: Xin ch mt cht tha ng Smith. Ti s kim tra danh sch nhng ngi n. Vng, chng ti thy giy t phng ca ng ri. Tha ng, c phi ng mun t mt phng n cho ba ngy. C ng khng? G: ng. A: ng c th lm n in vo phiu ny? G: c thi. y ny. Mi th ng cha.

R: G: R: G: R: G: R:

ti xemTn, a ch, quc tch, a ch trc kia, s giy h chiu, ni cp, ngy, thng, nm, cp v ch k. ng ri. Cm n. Cho ti xem qua h chiu ca ng c ch? y ny. Cm n. (Anh y tr li mu n sau khi kim tra xong). Tha ng y. Tha ng Smith, s phng ca ng l 1820 v y l cha kho phng. Gi phng l 60 mi m. Rt tt. By gi ngi hu phng s a hnh l ca ng ln phng v ch cho ng ti phng. Cm n. Khng c chi. Hy vng ng s thch li y vi chng ti. Tm bit.

Dialog B: Receiving a Tour Group

Scene: Mr Smith, a tour director, come up to the front Desk and speaks to the receptionist. R: Good morning, sir. What can I do for you? G: Good morning, Im John Smith, the tour director of the International Travel Agency. We made a reservation for 10 double rooms last month. R: Nice to see you, Mr Smith. Would you please wait for a minute? Ill check the arrival list. Yes, we have your reservation. Youll like to have 10 double rooms for two days. G: Yes, well stay here for two days. R: Have you got a group visa? G: Yes, here it is. R: May I take a copy of it? G: Yes, please. R: Sorry to kept you waiting. Here you are. Now would please fill this form? G: All right. Here you are. R: Thank you. Well give you 10 rooms, from Room 501 to Room 510. The bellmen will take your baggage up to your rooms later. G: Thank you. R: You are welcome. Hope youll enjoy your stay with us. Good-bye. G: Good-bye.

Hi thoi B: n mt nhm khch du lch.

Bi cnh: ng Smith, trng on du lch n b phn tip tn v trao i vi nhn vin tip tn. R: Xin cho ng. Ti c th gip g cho ng? G: Xin cho. Ti l John Smith, trng on du lch ca cng ty du lch quc t. Chng ti t 10 phng i thng trc. R: Rt hn hnh gp ng, tha ng Smith. Xin vui lng i mt cht? Ti s kim tra danh sch danh sch khc n. Vng, chng ti thy giy t phng ca ng. ng t phng i cho 2 ngy. G: Vng, chng ti s li y trong 2 ngy. R: ng c visa ca nhm khng? G: C, tha c y. R: Ti c th copy n c khng? G: Vng. R: Xin li ng ch. Tha ng y. By gi xin mi ng in vo biu mu ny? G: Vng, tha c y.

R: G: R: G:

Chng ti sp xp cho ng 10 phng, t phng 501 n phng 510. y l cha kho ca cc phng. Nhn vin phc v s mang hnh l ln phng sau. Cm n. Khng c chi. Hy vng qu khch s tht s thoi mi khi y vi chng ti. Tm bit. Tm bit.

Word list Danh mc t.

registration issue departure revceive information arrival tour fill in (out) director nationality agency passport visa signature copy : vic ng k : vic cp pht : vic i : nhn, tip n : thng tin : s n : i du lch, hoc chuyn du lch : in vo : gim c, trng on : quc tch : i l : h chiu : giy thng hnh : ch k : bn sao, sao chp

Notes Ghi ch
1. Do you have a reservation, sir? ng t trc ch cha? (Cu hi ny dng hi xem khch t phng trc hay cha.) 2. Arrival list Danh sch nhng ngi khch n. 3. Fowarding address a ch trc kia 4. Place of issue Ni cp 5. A tour director Trng on du lch 6. International Travel Agency i l du lch quc t 7. Group visa Giy thng hnh ca mt nhm.

Useful Sentences Cc cu hu dng

Would you mind filling in the registration form, madam? Cm phin b in vo phiu ng k ny? Would you please show me your passport, sir? Lm n cho ti xem giy thng hnh ca ng? How are you going to pay, in cash or by credit card? ng s chi tr bng g, bng tin mt hay bng th tn dng? Sorry, I cant find your name on the arrival list. Have you got a letter confirming your reservation?

Xin li, ti khng th tm thy tn ca ng trn danh sch ngi n. ng c l th xc nhn no v vic t phng ca ng hay khng? Have you got any identification, madam? B c giy chng minh nhn dn khng tha b? Im afraid I have to find a room in another hotel for you since you havent made reservation. The hotel is full occupied now. Ti e rng ti phi tm mt phng mt khch sn khc cho ng bi v ng khng t phng trc. By gi khch sn y.

Exercises Bi tp
I. Answer the follwing questions: Tr li c cu hi sau: 1.What should a receptionist say when she finds a guest comes up to the Reception Desk? 2. what is the first question the receptioniost should ask after she learns that guest wants to have a room in the hotel? Why? 3. what should the receptionist do after she checks the arrival list and finde the guests name an it? 4. should the receptionist check the guests passport after that? 5. should the receptionist say, hope you enjoyed your stay with us after a guest checks in? 6. how many rooms has the travel agency reserved for the group? 7. how many days will the group stay? 8. what is the recepinonist going to do with the group vista? 9. do the group members have to fill in forms if they have a group vista? 10. who will take care of the groups baggage? II. complete the following dialogs: Hon thnh cc bi hi thoi sau: A: goos evening, madam.________? B: yes, ______________________? A: oh, sorry , would you like me______________? B: No, thanks. Id like to stay at your hotel. Its more convenient A: then_______________instead? B: how muck is the double room? A:___________ B: thats OK. Ill take it A: may i see ____________? B: here is it A: ________________? This is the form B: oh, thank you

A: good morning. May___________? B: good morning. Im John Jame. I made a reservation the day before yesterday A: oh, just a moment. Yes, we have___________. A double_________ for two days. B:L thats right. But we prefer a suite to a double room if possible A:_________________ B: we would like take a spacious, if possible A:__________________ B: thanks. We;ll take it III. make situational dialogs Hy lm bi hi thoi vi tnh hung cho sn: Situation A. A professor from Hong Kong, who did not make a hotel reservation, comes to the Reception Desk Situation B. A tourist group comes to the reception desk. They have made a reservation by telephone. Xao Hua, a receptionsist, attends to them.

Ch im 4

At the information desk (I) Ti bn hng dn (1)

Dialog A: show ing the Way
Scene: Mr Green wants to go to the friendship Store. He asks the way at the information Desk. A clerk (C) there helps him. C: good morning, sir. May i help you? G: could you tell me how to get to the Friendship Store? Id like to get some gifts for my wife there. C: with pleasure, sir. You can take Bus No.4 to the shop. There is a bus stop just opposite the hotel. Get off at Red Flag Street. Then go ahead down the street and turn left at the first crossing. The Friendship Store is just ahead of you. You wont miss it. G: im afraid its too complecated. I might get lost. C: may i suggest that you try our Shoppinig Centre first? It is said to be one of the best shop in Suzhou. It has a good selection of silk fabrics. You known, Shuzhou is a famous for its silk fabrics. G: thats a good idea. Ill try it this afternoon. C: the Shopping Centre is on the third floor. Take the lift to the third floor, and go traight along the corridor. Its about 10 metres ahead, next to Rose Restaurant. G: thank you very much. C youre most welcome. Good-bye and have a nice day.

G:

good bye.

Hi thoi A: ch ng
Bi cnh: ng Green mun i ti Friendship Store, ng hi ng ti b phn thng tin. Ngi th k (C) gip ng ta. C: xin cho, ti c th gip g cho ng? G: lm n ch cho ti ng ti Friendship store? Ti mun mua mt vi mn qu cho v ti . C: Rt hi lng.ng c th n xe bus s 4 n ca hiu .C trm xe but i din khch sn.hy xung red flag street.Sau i thng xung ng v r tri ti ng t u tin.Friendship store ngay pha trc ng.ng s khng b nhm. G: Ti ngi ,n qu phc tp.Ti c th b lc. C: Ti ngh ng hy n Shopping Centre trc?Ngi ta ni rng n l mt trong nhng shop ln Suzhou.N c nhiu loi vi silk.ng bit Suzhou th rt ni ting v vi silk. G: l mt kin hay.Chiu nay ti s n . C: Shopping Centre tng ba.i thng ln lu ba, v sau i thng dc theo hnh lang .khong 10 mt pha trc ,k bn la Rose Restaurant. G: Cm n nhiu. C: Khng c chi .Tm bit.Chc mt ngy vui v . G: Tm bit.

Dialog B: introducing Scenic Spots

Scene: Mr Green wants to go sightseeing tomorrow. The information Clerk introduces some scenic spots to him. C: good evening, sir. What can i do for you? G: im free tomorrow and id like to go sightseeing. Could you introduce some scenic spots in Shuzhou to me? C: may i suggest that you go and visit the Tiger Hill and the Lingering Garden? They are very popular with the tourists G: why are those places so popular? C: the Tiger Hill is one of the most famous tourist attracitons in Shuzhou. It has history of more than 2000 years. Among the 18 well-known scenes there, the Coud Peak Pagoda is the most attractive. We call it the Tower of Pisa in China, for it began to lean 400 yars ago. It draws great interest from the foreign visitors G: what about the Lingering Garden? C: the Lingering Garden is one of the four famous classical garden in China. It was built in Ming Dynasty. The garden is famous fos its latice windows. They are exquisite and wihth high artistic value. Very beautiful, indeed. G: great! Ill go there and take some pictures tomorrow. Thank you very much. C: youre welcome. Good-bye. Hope you have a good time. G: Good bye.

Hi thoi B: gii thiu nhng thng cnh p

Scene: ng Green mun i than quan thng cnh vo ngy mai. Hng dn vin gii thiu mt vi cnh p cho ng ta. C: xin cho. Ti c th gip g cho ng?

G: ngy mai ti rnh, v ti mun i xem thng cnh. C c th gii thiu cho ti mt vi thng cnh p Shuzhou khng? C: ti ngh ng nn i xem Tiger Hill v Lingering Garden? Chng rt ph bin vi rt nhiu du khch. G: ti sao nhng ni ny li ph bin? C: Tiger Hill l mt trong nhng ni thu ht du khch ni ting nht Shuzhou, c lch s trn 2000 nm. Gia 18 thng cnh p ni ting y. Cloud Peak Pagoda l hp dn nht. Chng ti gi n l thp Pisa Trung Quc bi v n c bt u 400 nm trc y. N thu ht s ch ca khch ngoi quc. G: cn v Lingering Garden? C: Lingering Garden l mt trong bn cng vin c ni ting nht Trung Quc. N c hnh thnh di triu Minh. N ni ting v cc ca s g tng hp ca n. Nhng ca s ny rt tuyt vi v c gi tr ngh thut cao. Tht tuyt! G: th v qu! Ti s n v chp mt vi tm nh vo ngy mai. Cm n nhiu! C: khng c chi, tm bit , chc vui v! G: tm bit! Word list danh mc t Clerk Popular Gift Pagoda Oppsite Linger Crossing Classical Complicated Dynasty Silk fabric Latice windows Corridor : th k : ni ting : qu : cha : i din : nn li, ko di : giao l, ng t : c xa : phc tp : triu i : vi silk : ca s tng hp : hnh lang

 Exquisite Scenic Artistic Spot Value Sightseeing

: tuyt p : p mt, thuc v thng cnh : c tnh ngh thut : im, ni : gi tr : vic ngm cnh

Notes ghi ch
1. May i suggest that you try our Shopping Centre first? Trc tin, ti xin gii thiu cho ng n trung tm mua sm ca chng ti? The Shopping Centre Khu trung tm thng mi hoc khu trang tm gm cc ca hiu 2. A good selection of S la chn tt 3. The tourist attractions Thu ht khch du lch 4. The Tower of Pisa in China Thp Pisa Trung Quc.

Useful sentences cc cu hu dng

1. The gift shop is on the first floor, just opposite the elevator. Ca hiu bn qu tng tng 1, i din vi thang my 2. Sory, you are going in the wrong drection. Please turn round and go ahead Xin li, ng i ln ng ri. Hy quay tr li v i thng 3. The hotel is located an Beijing Road, close to the railway sattion. Khch sn ny nm trn i l Bc Kinh, gn ga xe la

4. Bus No. 46 will take you there directly. Xe but s 46 s trc tip a ng n 5. Go straight on and then turn right at the traffic lights Tip tc i thng v sau r phi cc ng giao thng 6. If you could afford time, do visit the Lingering Garden Nu ng c thi gian, hy n thm Lingering Garden 7. Youll have a good chance to feast your eyes ng s c mt c hi tt ngm nhn tha thch 8. I thing the Tiger Hill is worth visiting Ti ngh rng Tiger Hill rt ng tham quan

Exercises bi tp
l. Answer the following question: 1. where is Mr Green planning to go for some gifts? 2. 3. 4. 5. 6. 7. 8. 9. 10. where should a guest go and ask for help if he does not kown how to get to some place? how can Mr Green get to Friendship Store if he goes there by bus? which shop should a hotel employee recommend first to a guest who wants to get some gift? explain to a guest how to get to the Shopping Centre of your hotel? What places does the clerk recommend to Mr Green who wants to go sightseeing tomorrow? Say something about the Tiger Hill Say something about the Lingering Garden Will the guest visit them or not? What will he do besides sightseeing? Say something about the best scenic spot in your city

ll.Answer the following question: Tr li cc cu hi sau: 1. A:_________ can you tell me where Ren Ming Park is? B: turn left at the second light and hen go straight for three blocks A:_______________?

B: no, its only a ten-mimute walk A: thanks a lot. B:___________ 2. A: excuse me. How can i get to Shi Zi Lin Garden? B: tis too far___________ youre better take a taxi A: can i go by_________________? B: yes, _____________. Just take Bus No.5 and __________at the Yuan Lin Road Stop. B: thank you for ___________. By the way, ca you tell me _____________ Tai Hu stones shaped like lions have been positioned. A: oh, its ____________ place. Ill visit it at once. Thank you very much. B:_______________ lll. Make situational diaglogs: hy lm bi hi thoi vi tinh hung cho sn: barion A. Mr Green wants to visit the Silk Museum. He doesnt known to get there. The receptionist is showing him the way. Barion B. Miss Smith wants to visit the Tiger Hill and the Cold Mountain Temple. The receptionist showns her the awy and tells her something about the scenic spots.

Ch im 5

At the information desk (Il) Ti bn hng dn (2)

Dialog A: mailing a letter
Scene: miss Smith comes to the information Desk with a letter in her hand. The clerk there greets her. C: good morning, mada. May i help you? G: could you mail a letter for me? C: certainly, madam. Have you put on the satmps? G: no, not yet. I need to buy some. C: (looks at the letter) is it to New York? G: yes, id like to send it by ordinary air mail C: two yuan, please! G: here you are

C: here are your stamps. Please stick them on the frond of the envelope together with the air mail sticker. G: would you do that for me? Im n a hurry C: yes, madam G: by the way, im expecting a package from Los Angeles please inform me as soon as it arrives C: yes, madam. May i have your name and room number? G: Alice Smith. Room 907 C: ill make a note of it. Well call you as soon as we get it, madam G: thank you very much. C: its my pleasure. Good-bye, and hope you are enjoying your stay with us.

Hi thoi A: Gi mt l th
Bi cnh: C Smith n b phn hng dn vi mt l th trong tay. C th k cho c ta. C: Cho c, ti c th gip g cho c? G: c c th gi mt l th gim ti? C: vng tha c. C c dn tem vo hay cha? G: ca, ti cn mua vi con tem C: (nhn vo l th) gi n New York phi khng? G: vng, ti mun gi bng ng hng khng bnh thng. C: tn haiyuan G: Tha c y! C: tem y, hy dn n vo pha trc b th cng vi keo dn chuyn bng hng khng. G: c c th lm gim ti khng? Ti ang rt vi. C: tha c G: ny, ti ang ch mt kin hng t Los Angeles. Lmaf n thng bo cho ti bt ngay khi kin hng n. C: vng, ti c th bit tn, s in thoi , s phng ca c khng? G: Alice Smith. Phng 907 C: ti s lu . Chng ti s gi cho c ngay khi nhn c tha c G: cm n nhiu! C: vng, tm bit, hy vng c s hi lng khi y vi chng ti. Dialog B: Is Mr Brown in your hotel?
Scene: Miss Martin comes into Friendship Hotel.her friend, Mr Brown ,told her last week that he would come and stay in the hotel .She does not know if he has arrived .She comes to the information Desk. C: Good morning ,madam ,May i help you? G: Im looking for a friend ,Mr Brown ,can you tell me if he is staying in your hotel? C: The initials ,please.you see, there are a lot of Browns here today. G: J.R.Brown from New York .I recommended your hotel to him. C: Just a minute ,madam .ill see if hes registered.Yes ,here is his name--John R.Brown. G: Will you please tell me his room number? C: May i know your name,madam? Ill call and tell him you are here. G: Alice Martin. G: One moment ,please.

G: C:

(a few minutes later) Sorry to have kept you waiting .Mr Brown sad he would be here in a minute .Would you like to have a seat in the sofa over ther , madam? Well .Thank you very much. Youre most welcome.

Hi thoai B: c ng Brown trong khch sn ca bn khng?

Bi cnh : c Martin i vo Friendship Hotel. Bn ca c y ,ng Brown ,ni vi c ta rng tun ri ng y s n v li khch sn ny .C y khng bit l ng y n hay cha .C i n b phn thng tin. C: xin cho c, ti c th gip g cho c? G: Ti ang kim mt ngi bn ,ng Brown .C c th ni cho ti vit ng ta c trong khch sn ny khng? C: Lm n cho bit tn vit tt .c bit ,c rt nhiu tn Brown y hm nay. G: j.R.Brown n t new York ,ti gii thiu khch sn ca c cho ng ta. C: Xin c c mt cht .Ti xem ng y c ng k hay khng .Vy y l tn ca ng ta- John R.Brown. G: c lm n ni cho ti bit s phng ca ng y? C: Ti c th bit tn ca c c khng ?Ti s gi v bo cho ng ta bit rng c ang y. G: Akuce Martin. C: Xin i mt cht (vi pht sau ).Xin li c phi ch. ng Brown ni rng cht na ng ta s dends y.Mi c ngi gh sofa ng kia? G: Cm n nhiu. C: Khng c chi.
Word List Danh mc t Mail :gi th. Envelope Stick Package Sticker Recommend :b th. :dn. :gi , kin hng. :bng keo. :gii thiu.

air mail sticker:bng keo dn gi theo ng hng khng. Register :ng k.

Notes Ghi ch. 1. Ordinary air mail. Gi th hng khng bnh thng.

Registered air mail Gi th theo ng hng khng c ng k. Surface mail Th gi ng b hoc ng thy. 2.May i know your name and room number? Xin cho bit tn vad s phng ca qu khch. (Mun hi tn cad s phong mt cch lch s th ta dng cu hi ny). 3.There are a lot of browns here today. C rt nhiu tn Brown y hm nay. 4.Ill tell him you are here. Ti s bo cho ng ta bit l bn ang y. Userful sentences - cc cu hu dng 1. Would you like to send it by ordinary air mail or by registered air mail? B mun gi theo ng hng khng thng hay ng hng khng c ng k. 2. Dont worry, madam. Youll be informed as soon as it arrives Xin b ng lo .B s c thng bo ngay khi n n. 3. We have the telex and fax service in our hotel. Would you please go to the Business Centre? Its over there. Trong khch sn ca chng ti c dch v telex v fax .B c mun n trung tm thng mai khng ?N ng ka. 4. Sorry ,sir .Mr Brown is not in .would you like to leave a message? Xin li ng.ng Brown i ra ngoi.ng c mun li li nhn khng? 5. Mr Brown is waiting for you in his roon ,sir.Room 986. ng Brown dang ch ng trong phng ca ng ta.phng 986. 6. Would you like to have a seat there .Its more comfortable. Mi ng ngi ch kia .ng s thoi mi hn. Exerceses Bi tp. I. Answer the following quewtion. Tr li cu hi sau. 1. What is miss Smith doing at the information Desk? 2. How does she want to send the letter? 3. How much does it cost? 4. Where should the stamps be stuck?

5. What does the clerk do when Miss Smith tells him she is excepting a package? 6. Does Miss Martin know whether Mr Brown is staying at the hotel? 7. Where does she go and ask for help? 8. Why does the information Clerk ther ask her to tell him Mr Browns initias? 9. Does Mr Brown stay at the hotel? Does the clerk Miss Martin Mr Browns room number? 10. What does the clerk do then? II. Complete the following dialogs: Hon thnh cc bi hi thoi sau. 1. A:Good morning ,sir-------------------------? B:------------------------.Could you please mail a letter for me? A:------------------------.Have you stuck on the stamps? B:No,id like to buy some stamps. A:is if to---------------------? B:Yes .And id like to send it by ordinary air mail.How ----------? A:( weighing the letter...) Two yuan. B:Here is-------------A:here are --------------.please stick them on the front of the-------------B:--------------------. 2. A:--------------,i want to send a telex and a dax to new York .can you arrange it for-------------------? B:We have telex and fax service in our -----------go to the business centre? You can send your ------------and--------------there. A:Well .Illbe going there.Thank you for--------B: ---------------III. Make situational dialogs. Hy lm biaif hi thoi vi tnh hung cho sn. Situation A :Mr Black wants to mail a letter to san Francisco. He hasnt got the stamps. Situation B Situation C : Mrs Smith wants to send a facsimile to HongKong. :Mr Smith wants tp see Mrs Black who arrived this morning .But he does not know her room number.He

comes to the information Desk.

Ch im 6
Ticket booking Service Dch v t v
Dialog A : Booking Air Tickets Scene : Mr Black wants to visit Beijing. He is booking the tickets at the Bell Captains (B) Desk. B: Good afternoon, sir. May I help you? G: Yes. My wife and I would like to go to Beijing by plane on Friday. Can you get the tickets for me? B: May I know your name and room number? G: Bill Black. Room 976 B: What time would you like to leave? G: Early in the morning., if possible. B: (He checks the plane timetable) Will 7:15 be all right? G: Yes, that will be fine. B: Just a moment, Ill call the airline to see if there are tickets for you. (a few minutes later) Sorry to have kept you waiting. Ive booked two tickets for you. Please come and collect them here tomorrow morning. G: Thank you. How much do I owe you for the tickets? B: Its 1600 yuan. G: Shall I pay you now? B: You may pay me when you get the tickets. G: Thank you. B: Youre most welcome. Goodbye. Hi thoi A: t v my bay B cnh : ng Black mun ti thm Bc Kinh. ng ta t v ti b phn phc v phng (B) B: Xin cho ng, ti c th gip g cho ng? G: Vng, v ti v ti mun n Bc Kinh bng my bay vo ngy th su. C c th ly v cho ti c khng? B: Ti c th bit tn v s phng ca ng c khng? G: Bill Black. Phng 976. B: ng b mun i my gi? G: Vo sng sm ngy mai, nu c th c. B: (Anh y kim tra lch bay) 7 gi 15 c khng? G: Vng c, rt tt.

B: Xin i mt cht, ti s gi in n hng hng khng xem c v vo ngy cho ng khng? (Mt vi pht sau ) Xin li ng ch. Ti t hai v cho ng b. Vui lng ly v y vo sng mai. G: Cm n. Ti phi tr bao nhiu cho hai v? B: 1600 Nhn dn t G: Ti c th tr by gi c khng? B: ng c th tr khi ly v. G: Cm n. B: Khng c chi. Tm bit. Dialog B: Booking Theatre Tickets Scene: The White want to see the acrobatic show. Mrs White is booking the tickits at the Bell Captains Desk. B: Good morning, madam. What can I do for you? G: Well, wed like to see the acrobatic show tomorrow evening. Could you get me some tickets? B: May I know your name and room number, madam? G: Im Alice White, I stay in Room 896. B: Mrs White, how many tickkets would you like to have? G: Three. B: One moment, please. Ill see if I can get them for you. (a few munites later) Im sorry, madam. There arent any tickkets left for tomorrow evening. But I can get you some for Wednesday evening. What do you think of it ? G: That would be fine. Hoow much is that in all? B: Forty yaun a ticket, so thats 120 in all. G: Here you are. B: Thank you. You can pick up your tickets here tomorrow afternoon. G: Thank you very much. B: Its my pleasure. Good-bye. Have a nice day. Hi thoi B: t v xem trnh din nho ln Bi cnh: Gia nh White mun xem bui trnh din nho ln. B White ang t cc v ti bn ca i trng i hu phng. B: Xin cho, ti c th gip g c cho b? G: Vng, ti mun i xem bui trnh din nho ln vo chiu ngy mai. Anh c th cho ti vi v khng? B: Ti c th bit tn v s phng ca b? G: Ti l Alice White. Ti phng 896. B: Tha b White, b mun mua bao nhiu v? G: Ba v. B: Xin i. Ti s kim tra xem cn v khng. (Mt vi pht sau) Xin li b. Khng cn v ti mai. Nhng ti c gng ly v ti th t cho b. B ngh sao? G: Vy cng tt. Bao nhiu tt c? B: 40 Nhn dn t mt v, tng cng 120 nhn dn t. G: Ti xin gi tin v. B: Cm n. B c th ly v y vo chiu mai. G: Cm n nhiu. B: Khng c chi. Tm bit. Chc mt ngy vui v. Word list Danh mc t

captain : i trng theatre : nh ht ticket : v acrobatic : nho ln timetable : bng sp xp thi gian show : bui trnh din airline : hng hng khng pick : ly, nht owe : phi tr, n Notes Ghi ch Tickets-booking Service : Dch v t v The Bell Captain: i trng hu phng (Ch chc v ca mt ngi trong khch sn) The acrobatic show : Bui trnh din nho ln May I know your name and room number? : Ti c th bit tn v phng ca ban? What do you think of it? : ng ang ngh g v n? How do you think of it? : ng ngh v n nh th no? Useful Sentences Cc cu hu dng 1. Im afraid you have to book the tickets two days in advance. Ti e rng ng phi t v trc hai ngy 2. All the tickets for tomorroww are booked up. Its a busy season, you see. Tt c cc v cho ngy mai c t. ng bit by gi l ma ng khch m. 3. I wonder if youd consider taking the 17 : 30 train? Ti t hi ng c nn xem xt n chuyn tu lc 17:30? 4. Im afraid you have to pay for it in advance. Ti e rng ng phi tr tin trc. 5. Well send the tickets to your room this evening, sir. Tha ng, chng ti s gi v n phng ca ng ti nay. 6. Dont worry, madam. Well arrange all for you. Xin b ng lo. Chng ti s sp t mi th cho b. Exercises Bi tp I. Answer the following questions: Tr li cc cu hi sau: 1. Where does Mr Black like to go? 2. What is he booking? Where is he booking that? 3. How will he go to Beijing? 4. When wiil he get the tickets? And where? 5. How much do thee tickets cost? When should Mw Black pay for them? 6. What do the Whites want to see? 7. When would they like to see the show? 8. How much are the tickets? 9. Do you think it necessary for the Bell Captain to learn the guests name and room number if the guest wants to book some tickets at the Bell Captains Desk? Why? 10. What are the duties of the Bell Captain? II. Complete the following dialogs: Hon thnh cc bi hi thoi sau: 1. A: Good morning. May I ..?

B: Yes. Mr White and I would like to go on a tour of the City. A: When would you ..? B: if possible. A: Heres a timetable of tours. Theres a bus leaving . at .. this morning and it gets at this afternoon. B: .. does it cost? A: Forty yuan per. B: Ok. Can you give me two .. ? A: 2. A: I fly to Chicago on Tuesday, September 1st. B: Let me A: I want to go coach, and Id .. a morning flight. B: Will 10 : 45 be all right? A: Yes, .. What do I have to be at .? B: The check in time is . III. Make situational dialogs: Hy lm bi hi thoi vi tnh hung cho sn: Situation A. Mrs White wants to visit Beijing. She is booking a one-way flight ticket. Situation B. The Smiths want to enjoy Beijing Opera. They are booking two tickets for Saturday evening.

Ch im 7 At the Exchange Counter Ti quy i tin

Dialog A: Changing Some US Dollars Sence: Mr White wants to exchange some US dollars. He comes to the Exchange Counter. A cashier (C ) greets him. C: Good evening, sir. May I help you? G: Id like to change some money. C: What kind of foreign currency have you got, sir? G: US dollars. Whats the exchange rate today? C: According to todays exchange rate, every US dollar in Cash is equivalent to 8.7 yuan RMB. How much would you like to change? G: 800. Here you are. C: Now, would you please fill in this form? G: Is it all right? C: Yes, sir. May I have a look at your passport? G: Yes, here you are. C: Thank you. (He gives it back after checking.) Here you are. Please sign here an the exchange memo. G: All right. Here you are. C: Thank you. Here is the money, 6960 in all. Please check it and keep the exchange memo. G: Whats the use of the memo?

C: If you have some RMB left white you are leaving China, you can change it back into US dollars in the Bank of China or at the airport exchange counter. There you will be asked to show the memo. G: I see, Thank you very much. C: Youre welcome. Hi thoi A: i mt s tin la M Bi cnh: ng White mun i mt s tin la. ng ta i n quy ngoi hi. Ngi thu ngn (C) cho ng ta. C: Xin cho ng, ti c th gip g cho ng? G: Ti mun i mt t tin. C: Tha ng, ng c loi ngoi t no? G: Tin la M. T gi hm nay l bao nhiu? C: Theo t gi hm nay, mi la M tng ng vi 8.7 nhn dn t. ng mun i bao nhiu? G: 800. Tha y. C: By gi lm n in vo mu ny. G: Tt c ng khng? C: Vng ng. Ti c th xem qua h chiu ca ng? G: c, h chiu y. C: Cm n. (Anh ta tr li giy thng hnh sau khi kim tra). Tha ng y. Lm n k vo phiu ghi i tin. G: c ri. Tha anh y. C: Cm n. Tt c l 6960. Lm n kim tra v gi phiu ghi i tin. G: Phiu ny lm g? C: Nu ng cn mt vi nhn dn t trong khi ng sp ri Trung Quc, ng c th i tr li thnh tin la trong ngn hng Trung Quc hoc ti quy i tin ti phng sn bay. h s yu cu trnh phiu ny. G: Ti hiu. Cm n nhiu. C: Khng c chi. Dialog B: Cashing Travellers Checks Scene: Miss Green wants to cash some travellers checks. She comes to the Exchange Counter. A cashier greets her. C: Good morning, madam. What can I do for you? G: Id like to cash some travellers checks. Can you do that for me? C: Certainly, madam. Todays exchange rate is 8.80 yuan RMB for one US dollar. How much would you like to cash? G: Two hundred. Here are the checks. C: Would you please fill in the checks an countersign them, madam. G: All right. Here you are. C: Thank you. May I have a look at your passport? G: Of course. Here is my passport. C: Thank you. (He gives it back after checking). Here you are. One moment, please. (a few minutes later) Sorry to have kept you waiting, madam. Please sign here an the memo. G: All right. C: Thank you. Here is 1760 yuan RMB. Please have a check and keep the memo. G: Thank you. C: Its my pleasure. Hope you are enjoying your stay with us. Good-bye. Hi thoi B: i sec du lch bng tin mt

Bi cnh: C Green mun i sec du lch bng tin mt. C i ti quy i tin. Nhn vin thu ngn cho c. C: Xin cho b. Ti c th lm g cho b? G: Ti mun i sc du lch bng tin mt. C c th i gip ti? C: Chc chn tha b. T gi hm nay l 8.80 Nhn dn t cho mt la M. B mun i bao nhiu tin mt? G: Hai trm. Sc y. C: B lm n in vo sc v k vo chng? G: c. y ny. C: Cm n. Ti c th xem h chiu ca b? G: D nhin, y l h chiu ca ti. C: Cm n. ( Anh y tr li sau khi kim tra). y tha b. Xin ch mt cht. ( Sau mt vi pht) Xin li b ch lu. Lm n k vo phiu ny. G: Vng. C: Cm n. y l 1760 Nhn dn t. Hy kim tra li v ct gi phiu ny. G: Cm n. C: Khng c chi. Hy vng b thch li ni ny vi chng ti. Tm bit. Word List Danh mc t . currency : tin t . equivalent : tng ng . exchange : trao i . memo : phiu trao i tin . dollar : la . check : kim tra . airport : sn bay . cashier : quy thu ngn, ngi thu ngn . cash : tin mt . countersign : k tip Notes Ghi ch 1. foreign currency Ngoi t 2. todays exchange rate T gi hi oi ca ngy hm nay. 3. Would you please fill in this form? ng lm n in vo mu n ny. Useful sentences Cc cu hu dng 1. Todays exchange rate is 8.70 yuan RMB to one US dollar. T gi hi oi hm nay l 8.70 Nhn dn t cho mt la M. 2. Ill give you 1.20 yuan RMB for your one HK dollar. Ti s a cho ng 1.20 yuan RMB ly mt la Hng Kng. 3. You can get 2400 yuan RMB for 2000 Hk dollar. ng c th nhn c 2400 Nhn dn t i cho 2000 la Hng Kng khng. 4. Yes, sir. You can cash travellers checks here. Vng, tha ng. ng c th i tin mt cc sc du lch y. 5. Im afraid you have to fill in the checks first. Ti e rng ng phi in vo sc trc tin. 6. Would you please sign your name on the back of the travellers check? Lm n k tn ca ng vo pha sau sc du lch?

Exercises Bi tp I. Answer the following questions: Tr li cc cu hi sau 1. What kind of foreign currency does Mr White want to change? 2. Can guests use American dollars in the shops? 3. What is todays exchange rate? 4. What does the cashier ask Mr White to show him after Mr White fills in the form? 5. What does a cashier usually say when he gives the exchange memo to the guest? 6. What will the guest do with the RMB left when he leaves China? 7. Where can he change RMB back to US dollars? 8. What is the use of the memo? 9. Can foreign guest use travellers checks in any shops? What should he do then? 10. What does the cashier ask the guest to do if the guest wants to cash some tralellers checks? II. Complete the following dialogs: Hon thnh cc bi hi thoi sau 1. A: Could you _____________ some US dollars for me? B: ____________. How much would you like to _______________? A: One hundred ____________. What is the exchange rate? B: Todays exchange rate is _______________. A: Here ________________ one hundred dollars. B: Would you please show me your passport? A: ______________________________ B: Thank you. Will you please sign your name on this exchange memo. Here is your money. Please ________________ it. A: Its correct. Thank you. B: ______________ 2. A: Would you cash these travellers checks, please? B: How would you __________? A: In ten-dollars bills, Please. B: Is there anything ______________? A: Yes. Id like to know _________________ send money to Japan. III. Make situationai dialogs: Hy lm bi hi thoi vi tnh hung cho sn Situation A. Mr White wants to change 200 US dollars to RMB. Situation B. Miss White wants to cash some travellers checks.

Ch im 8: OPERATOR Nhn vin tng i

Dialog A: Taking a Message Scene: Mr Smith calls Friendship Hotel. The operator ( O) answers the call. O: Good morning. Friendship Hotel. Operator. May I help you?

G: Good morning. I want to invite Mr & Mrs Johnson to dinner this evening. I called their room, but no one answered. May I leave a message for them? O: Thats all right. May I know their room number, sir? G: Room 1624. O: Mr & Mrs Johnson in Room 1624. G: Yes, thats it. Can you tell them J.A. Smith called to invite them to dinner tonight? O: Dinner tonight. Where and what time will that be, sir? G: In your Rose Restaurant at 8: 00. O: May I read back the message to see that it is correct, please? Mr J. A. Smith called at 10: 30 a.m to invite Mr & Mrs Johnson to dinner this evening at 8: 00 p.m at Rose Restaurant of this hotel. G: Right. O: Mr Smith, may I have your telephone number so the Johnson can call back, if necessary? G: 823910 O: 823910. Thank you for calling, sir. Well tell them as soon as they come back. G: Thank you. O: You are most welcome. Hi thoi A : Nhn mt li nhn Bi cnh: ng Smith gi in thoi n Friendship Hotel. Nhn vin tng i (O) tr li in thoi O: Xin cho, Friendship Hotel. Tng i nghe. Ti c th gip g cho ng? G: Xin cho. Ti mun mi ng v b Johnson n dng cm ti nay. Ti gi vo phng ca h, nhng khng ai tr li. Ti c th gi li li nhn cho h c khng? O: c thi: Ti c th bit s phng ca h c khng tha ng? G: Phng 1624. O: B v ng Johnson phng 1624. G: Vng ng. C c th ni vi h l ng J. A. Smith mi h dng cm ti nay? O: Dng cm ti u v my gi tha ng? G: khch sn Hoa Hng vo lc 8 gi. O: Ti xin c li li nhn ca ng b nh! ng J. A. Smith gi vo lc 10 gi 30 sng mi ng v b Johnson dng cm ti nay vo lc 8 gi ti khch sn Hoa Hng. G: ng. O: ng Smith. Ti c th bit s in thoi ca ng ng b Johnson gi li ( nu cn )? G: 823910. O: 823910. Cm n ng gi. Ti s bo cho h bit ngay khi h tr v. G: Cm n. O: Khng c chi. Dialog B: Making a Long Distance Call Scene: Mrs Smith calls the operatorin her room. She intends to make a long distance collect call. O: Good afternoon. Operator. May I help you? G: I wish to make a long distance call to the United States. This is Mrs Alice Smith, Room 612. O: To what city, Mrs Smith? G: New York. O: May I have the number, please?

G: 5-1823910. O: 5-1823910. Do you like to make a Person-to-Person call or a station- to-station call? G: Person-to-Person call, please. O: A pay call or a collect call? G: Id like to make a collect call. My son will accept all charges, Im sure. O: May I know his name? G: George Smith. C: Lets see. Youd like to make a collect call to New York. The number is 51823910. Youd like to call George Smith. You are Alice Smith in Room 612. Is that correct, madam? G: Right. Would you please tell me the charge of it? O: Twenty yuan a minute, for a minimum of three minutes. G: I see. When can I expect the call? O: In about ten minutes, madam. Hang up, please. Ill call you as soon as we put you through. Hi thoi B: Gi mt cuc in thoi ng di Bi cnh: B Smith gi tng i trong phng ca b ta. B d nh gi mt cuc in thoi ng di. O: Xin cho, Tng i vin nghe y. Ti c th gip g cho b? G: Ti mun gi mt cuc in thoi ng di ti nc M. y l b Alice Smith, phng 612. O: Ti thnh ph no tha b Smith? G: New York. O: Ti c th c s in thoi c khng? G: 5-1823910 O: 5-1823910. Bn mun gi in thoi trc tip hay qua tng i? G: Gi trc tip. O: Cuc gi ngi gi tr tin hay ngi nghe tr tin. G: Ti mun gi in thoi ngi nghe tr tin. Con trai ti s chp nhn vic chi tr ny, ti chc chn vy. O: Ti c th bit tn ca anh y c khng? G: George Smith. O: ti xem. B mun gi mt cuc in thoi qua New York ngi nghe tr, s 5-1823910. B mun gi cho George Smith. B l Alice Smith phng 612. Tt c ng khng tha b? G: ng ri. Lm n cho ti bit gi phi tr cho cuc in thoi ny? O: 20 Nhn dn t mt pht, t nht l 3 pht. G: Ti bit. Khi no th ti gi c? O: Khong 10 pht na, tha b. Lm n gc in thoi. Ti s gi cho b ngay khi chng ti ni ng dy xong. Word List Danh mc t . operator : nhn vin tng i . charge : gi tin, tin phi tr . message : li nhn . minimum : t nht . restaurant : nh hang . through : i qua, xuyn qua . intend : d nh

Notes ghi ch 1. May I know their room number? Ti c th bit s phng ca h c khng? 2. May I read back the message to see that it is correct? Ti c th c li thng bo xem n c ng hay khng? ( Cu ny dng c li mt li nhn xem tt c c ng hay khng). 3. the person-to-person call in thoi gi trc tip. 4. the station-to-station call in thoi qua tng i. 5. a pay call or a collect call Cuc gi ngi gi tr hay ngi nghe tr. 6. Lets see. Youd like. xem. Bn mun. Useful sentences Cc cu hu dng 1. Hold the line, please. Ill put you through in a minute. Lm n gi my. Ti s ni my ngay. 2. Sorry, sir. The extension is busy right now. Would you call again in a few minute? Xin li ng. By gi my in thoi ph ang bn. ng lm n gi li trong vi pht na. 3. Im sorry, but Mr Smith is not in right now. May I take a message? Ti xin li, nhng by gi ng Smith khng c y. Ti c th chuyn li nhn c khng? 4. Were got DDD and IDD in our hotel. Chng ti c DDD v IDD trong khch sn ca chng ti. 5. If youd like to make a collect call, you have to dial O and ask the operator for help. Nu ng mun gi in thoi cho ngi nghe tr, th hy quay s 0 v hi tng i xin hng dn. Exercises Bi tp I. Answer the following questions: Tr li cc cu hi sau 1. What should an operator say when she picks up the telephone receiver to answer on outside call. 2. What will she say if it is a house call. 3. What information should an operator learn if someone calls and asks her to pass a messalte to a guest in the hotel? 4. Should the operator check with the Galler after she learns all the information? 5. Why should she ask the Gallers address or telephone number after that? 6. What is a pay call? 7. What is a collect call? 8. Explain to the guest how to make a collect call. 9. What is the charge of a long distance call? 10. Have you ever made a long distance call? II. Complete the following dialogs: Hon thnh cc bi hi thoi sau 1. A: _____________________Jinglin Hotel. B: Good evening. Id like to speak to _______________ in ________ room. A: One moment, ______________. B: Thank you very much.

A:_____________________ 2. A: Hello. Is this. B: No. Im sure youve got the wrong number. A: Really? Im _____________. But could you please tell me the phone ________________ of Shanghai Hotel. B: ____________ The phone number is 708770. A: ____________. B: Its my pleasure. III. Make situational dialogs: Hy lm bi hi thoi vi tnh hung cho sn Situation A. Mr White wants to talk to Mr Black in Room 204 by phone. But the extention is busy. Situation B. Miss Green wants to make a person-to-person call to New York. She makes a pay call.

Ch im 9 : Complaints Nhng li than phin

Dialog A: A complaint about Baggage Delivering Scene: Mr White checked in an hour ago. But his baggage hasnt been sent to his room yet. He is very much worried and calls the Reception Desk R: Good afternoon. Reception Desk. May I help you? G: Yes. I checked in an hour ago. But my baggage hasnt been brought up to my room. Im tired and I want to have a bath before I go to sleep. I cant do that without my baggage. Its rather annoying. R: Im awfully sorry for that, sir. Ill see to it right away. May I have your name and room number? G: George White. Im in Room 928. R: Mr White could you describe your baggage to us? G: Its a leather suitcase, medium in size. R: What colour is it? G: Black. And with my initials G. W. on it, I remember. R: When and where did you last see it? G: Hm, I last saw it on your hotels shuttle bus when I got off. R: Dont worry, Mr White. Ill get in touch with the Bell Captain at once. And well send the suitcase to your room as soon as we find it. G: Thank you. R: I do apologize for all the trouble. Well try to our best to find it as soon as possible. Good bye. Hi thoi A: Than phin v vic chuyn hnh l Bi cnh: ng White ng k cch y mt gi nhng hnh l ca ng ta vn cha c a ti phng. ng y lo lng v gi in thoi cho b phn tip tn. R: Xin cho. Bn tip tn nghe. Ti c th gip g cho ng?

G: Vng. Ti ng k cch y mt gi. Nhng hnh l ca ti vn cha c a n phng. Ti mt v mun tm trc khi ng. Nhng ti khng th lm c iu m khng c hnh l ca ti. Tht bc mnh. R: Ti tht xin li v chuyn tha ng. Ti s kim tra li ngay. Cho ti bit tn v s phng ca ng? G: George White. Phng 928. R: ng White, ng c th m t hnh l ca ng cho chng ti c khng? G: l mt va ly da, kch c trung bnh. R: Mu g? G: Mu en. Tn ti trn l G. W., ti ch nh vy. R: ng nhn thy n ln cui cng khi no? G: Ti nhn n ln cui ti xe but ca khch sn khi ti xung xe. R: ng lo lng tha ng White. Ti s lin h vi trng b phn phc v phng ngay by gi. V chng ti s gi va ly ti phng ng khi chng ti tm thy. G: Cm n. R: Ti tht s xin li v vn ny. Chng ti s c gng ht sc tm c va ly cng sm cng tt. Tm bit. Dialog B: A Complaint about Room Reservations Scene: Mrs Green comes to the Assistant Managers ( M ) Desk in the lobby and complains. M: Good evening, madam. What can I do for you? G: I made a reservation for a single room in your hotel three weeks ago. And Im here now. But your clerk there told me that the hotel had no room available for me! M: Im sorry to hear that, madam. But .. G: Look! Here is your confirmation letter. Your hotel promised to give me a room. M: I see. But we only hold room for our guest till 6: 00 p.m on the expected arrival date. We have no choice but sell the room if a guest fails to arrive before that time. We put it in the Letter clearly, you see, here. Now its already 7: 30. Im sorry, its the policy of our hotel. I hope you will understand. G: But its not my fault. The plane was delayed 5 hours because of the heavy snow in New York. M: I see. But Im afraid that we have no spare room naw. Would you like me to get a single room for you in Rainbow Hotel. G: Well, I have to sleep somewhere. M: May I have your name, madam? G: Alice Green. M: How Jong would you like to stay in Suzhou? G: Just for tonight. M: Mrs Green, please take a seat over there. Ill arrange all for you. Hi thoi B: Li than phin v vic t phng Bi cnh: B Green n bn ca tr l qun l ti hnh lang v than phin. M: Xin cho b. Ti c th gip g cho b? G: Ti t mt phng n khch sn ny cch y ba tun. V by gi ti n y. Nhng th k bo rng khch sn khng cn phng no cho ti. M: Ti rt tic khi nghe iu tha b. Nhng G: M: Hy xem y l th xc nhn ca c. Khch sn ca c ha l dnh cho ti mt phng. Ti bit, nhng chng ti ch dnh phng cho khch ti 6 gi chiu vo ngy khch n. Chng ti khng cn la chn no ngoi vic b tr phng nu khch

G: M: G: M; G: M: G: M:

khng n ng gi qui nh. Chng ti ghi r trong th nay, b xem by gi l 7 gi 30. Ti xin li. y l qui nh ca khch sn. Ti mong b hiu. Nhng ay khng phi l li ca ti. My bay hon li 5 gi bi v c tuyt New York. Ti bit. Nhng e rng chng ti khng c phng trng by gi. B c mun ti t mt phng n khch sn Rainbow khng? . C th ti phi ng mt ni no . Xin vui lng cho bit qu danh, tha b? Alice Green. B mun li Suzhou bao lu? Ch mt m. Tha b Green mi ngi. Ti s sp xp ch ngh cho b.

Word List Danh mc t

Compaint : li than phin Apologize : xin li Complain : than phin Deliver : phn pht, giao Assistant : tr t Annoying : phin, lm bc mnh Lobby : hnh lang Awfully : rt Expect : mong ch Describe : m t Policy : chnh sch Leather : da Understand : hiu Suitcase : va ly Fault : li Medium : trung bnh Delay : hon li Spare : trng

Notes Ghi Ch
1. Im awfully sorry for that, sir. Ill see to it right away. Ti rt xin li v iu . Ti s gii quyt nagy. 2. Medium in size. Kch c trung bnh. 3. Your hotels shuttle bus. Xe but ua khch i v v ca khch sn. 4. Get in touch with. Lin h vi 5. Im sorry to hear that, madam. But . Tha b, ti tht s tic khi nghe tin . Nhng. ( Din t s tic v iu g v a ra l do.) 6. But we only hold room for our guest till 6:00 pm on the expected arrival date. Nhng chng ti ch phng cho khch n 6 gi chiu vo ngy n.

Useful Sentences Cc cu hu dng

1. Well look into the matter immediately. Thank you for telling us. Chng ti s xem xt vn ngay. Cm n bo cho chng ti. 2. Im terribly sorry, sir. Ill attend to it at once. Ti rt ly lm tic, tha ng. Ti s lovic ngay. 3. Im awful sorry for that. Ill speak to the manager and hell see to it right away. Ti v cng xin li v iu . Ti s ni vi ngi qun l v anh ta s xem xt ngay. 4. Im afraid I have to get the manager for you. Ti e rng ti phi bo vi ngi qun l cho ng. 5. Im afraid I cant do that for you. Its against our regulation. Ti e rng ti khng th lm iu cho ng. N tri vi ni qui ca chng ti. 6. Would you please read the Notice to Guests again, madam? B lm n c li bng thng bo dnh cho khch?

Exercise Bi tp
I. Answer the following questions: Tr li cc cu hi sau 1. What is Mr Whitecomplaining about/ 2. What should a receptionist do if a guest complains to him about something? 3. What information does the receptionist ask Mr White to tell him? 4. Please describe Mr Whites suitcase? 5. By what can you identify Mr Whites suitcase? 6. What is the receptionist going to do settle the problem? 7. What is Mrs Green complaining about? 8. What is hotels policy about that? 9. Why is Mrs Green late? 10. What does the Assistant Manager do to help her? Complete the following dialogs: Hon thnh cc bi hi thoi sau A:....................... May I help you? B: Good evening. Excuse me. Something seems to be wrong with the lights in my room. A: well have them repaired right away. B: Thank you very much. A: A: .. B: Im very upset at the way I have been treated. A: Could you tell me? B: its my steak. A: Whats wrong with ? B: It is too raw. But when I complained to your waitress, she just ignored me. A: Im Im sure the waitress didnt mean to be rude. You see, she is a new waitress and doesnt understand English well. She should have changed your steak.

II. 1.

2.

B: But she didnt. A: Its been a misunderstanding, sir. Well ask her to.. the steak for you.. III. Make situational dialogs: Hy lm bi hi thoi vi tnh hung cho sn Situation A. Mr Smith complains that Room 602s TV is out of oder. Situation B. Miss Smith complains that the telephone in her room doesnt work.

Ch im 10 At The Cashiers Desk Ti bn thu ngn Dialog A: Checking out

Scene: Mr Smith comes to the Cashiers ( C ) Desk. He wold like to check out. C: Good morning, sir. May I help you? G: Im leaving. Id like to check out right now. C: May I have your room number, sir? G: Room 907. C: Just a minute, sir. ( He checks the files) Are you Mr Smith from Canada? G: Yes, John Smith. C: Mr Smith, did you sign any bills in the last two hours in our hotel. G: No. C: Have you used any hotel services this morning? G: Oh, I made a long distance call in my room half an hour ago. C: Im afraid your final bill hasnt reached here yet. One moment, please. Ill call the department concerned. ( He makes a call and then adds the amount to the bill.) Sorry to have kept you waiting, sir. Here is your hotel bill. G: Hm, its 4335 yuan in all. Here you are. C: Thnak you, sir. Would you please sign here? G: All right. Here you are. C: Thank you. Here is your reciept. Good-bye. Hope you enjoyed your stay with us.

Hi thoi A: Thanh ton tin

Bi cnh: ng Smith n bn thu ngn. ng ta mun thanh ton tin. C: Xin cho ng. Ti c th gip g cho ng? G: By gi ti i. Ti mun thanh ton tin ngay. C: Cho ti bit s phng ca ng? G: Phng 907 C: Xin ch mt cht. ( Nhn vin kim tra h s) ng c phi l ng Smith n t Canada? G: Vng, ti l John Smith. C: ng c k bt k ha n no trong hai ting ng h va qua ti khch sn khng? G: Khng. C: ng c s dng bt k dch v no ca khch sn sng nay khng? G: Ti c gi mt cuc in thoi ng di ti phng cch y na ting.

C:

G: C: G: C:

Ti e rng phiu thanh ton cui cng vn cha c y. Xin i. Ti s gi b phn c lin quan. ( Anh y gi mt cuc in thoi v sau b sung vo ha n). Xin li ng ch. y l phiu tnh tin ca khch sn. Tt c l 4335 Nhn dn t. Tin y. Cm n. Lm n k vo y? c ri. y tha anh. Cm n. y l ha n ca ng. Tm bit. Hy vng l ng s thch li y vi chng ti.

Dialog B: Miscalculation
Scene: Mrs Smith take 19:00 train to Beijing. She checks out at the Cashiers Desk C: Good afternoon, madam. What can I do for you? G: Im leaving at 5:00 this evening. Would you prepare my bill now? C: May I know your name and room number? G: Im Alice Smith. Room 837. C: One moment. Mrs Smith. ( He checks the files and finds the bill ) Mrs Smith, have you signed any bill or used any hotel service this afertnoon? G: No, I have not. C: Here is your bill. It totals 4450 yuan. G: Why, so much! ( She checks the bill carefully.) Whats 450 yuan for? C: Thats the charge of the long distance call you made last night. G: But I didnt make any call during my stay here. C: Im sorry for that. Ill check with the department concerned. (a few minutes later) Im awfully sorry, madam. There isa mistake on the bill. Ill correct it for you. Here you are. Would you please check it again? G: Thats all right. Here you are. ( She gives the money to the cashier). C: Thank you. Here is your receipt. Thank you for your understanding, madam. Ill report it to the manager. I assure you such things wont happen again. Good bye.

Hi thoi B: Vic tnh nhm tin

Bi cnh: B Smith s i n Bc Kinh bng chuyn xe la 19 gi 30. B ta thanh ton tin ti quy thu ngn. C: Xin cho b. Ti c th gip g cho b? G: Ti s ri y vo lc 5 gi chiu nay. Anh chun b ha n tnh tin cho ti by gi cha? C: Xin cho ti bit tn v s phng ca b? G: Ti l Alice Smith, phng 837. C: Xin ch mt cht b Smith. ( Anh nhn vin tip tn kim tra h s v tm thy phiu tnh tin). B Smith, b k vo bt k mt ha n no hoc dng cc dch v ca khch sn chiu nay khng? G: Khng, ti khng dng. C: y l phiu thanh ton ca b. Tng s l 4450 Nhn dn t. G: Ti sao nhiu qu vy? ( B y kim tra phiu tnh tin mt cch cn thn). Vy 450 Nhn dn t ny l v phn g? C: y l cuc in thoi ng di m b gi ti hm qua.

G: C: G: C:

Nhng ti khng gi bt k mt c in thoi no lc ti y. Ti xin li v chuyn . Ti s kim tra li vi vn phng c lin quan. ( Mt vi pht sau ). Ti rt xin li, tha b. C mt li trn phiu tnh tin. Ti s chnh li cho ng tha b. Lm n kim tra li. Tt c ng ri. y n. ( B ta a tin cho nhn vin thu tin) Cm n. y l bin nhn tnh tin ca b. Cm n b hiu r li ca chng ti. Ti s bo li vi gim c. Ti chc chn rng nhng iu nh vy s khng xy ra na. Tm bit.

Word List Danh mc t

File Miscalculation Department Concerned Total Receipt : ti liu : vic tnh nhm : b phn vn phng : lin quan : tng s : ha n

Notes Ghi Ch
1. Did you sign any bills in the last two hours in our hotel? ng c k bt k ha n no trong hai ting ng h va qua ti khch sn ca chng ti khng. ( y l cu hi ngi trc lc ri khi khch sn xem b ta chi tr bt k mt mn tin no) 2. Ill check with the department concerned. Ti s kim tra vi b phn c lin quan. ( Cu ny dc dng ni vi khch hng trong lc mun kim tra li cc b phn no lm sai.) 3. Thank you for your understanding, madam. Ill report it to the manager. I assure you such things wont happen again. Cm n b hiu. Ti s bo li vi qun l. Ti chc chn rng nhng iu nh vy s khng xy ra na. ( Cu ny dng din t s cm n ngi khc hiu v vic khch sn lm li v ha s khng c nhng li s xy ra na).

Useful Sentences Cc cu hu dng

1. Here is your bill. Would you like to check and see if the amount is correct? Ha n ca b y. B c mun kim tra v xem s tin c ng khng? 2. We accept credits cards here. y chng ti chp nhn th tn dng. 3. May I have your credit card? I have to take a print of your card. Ti c th c th tn dng ca ng c khng? Ti phi in li th ca ng. 4. The amount here is for the drink that you had in your room. Tng s tin y v thc ung m ng dng trong phng ng. 5. This figure here accounts for the room service that you used yesterday. Con s ny l tnh v dch v phng m ng s dng ngy hm qua.

6. The check out time is 12:00 noon. If youd like to keep your room till 3:00, Im afraid you have to pay a half days rent for it. Thi gian thanh ton l 12:00 tra. Nu ng mun li ti 3:00 chiu, ti e rng ng phi tr thm na ngy.

Exercise Bi tp
a. Answer the following questions: Tr li cc c hi sau 1. What is the first question a cashier asks the guest who wants to check out? 2. Will the cashier give the bill to the guest as soon as he finds it in the files? 3. What should the Cashier do after he finds the guests bill in the files? 4. What should the Cashier do after he learns that the guest made a long distance call in the guest room an hour ago? 5. Should the Cashier ask the guest to sign on the bill? 6. What should a cashier do if a guest tells him there is a mistake on the bill? 7. What should the cashier do if there is a mistake on the bill? 8. What should the cashier do if there are no mistake on the bill? 9. Do you think the cashier will report the miscalculation to the manager? 10. Do you know who is responsible for the miscalculation? b. Complete the following dialogs: Hon thnh cc bi hi thoi sau 1. A: . . . B: Yes, Id like to check out now. A: Whats your B: Room 221. A: Just a ( checks files) Are you Mr Green? B: Yes. A: .? B: Yes, but I paid cash for it. A: . B: Here is the money. A: . . B: Thank you? A:.. 2. A: I am Mrs , Room No. .. I am leaving for Beijing today. Can i have my bill now? B: .., please wait a minute Here is your , the total is 318 US dollars. A: What is that 5.5 for? B: This is .. for your mini- bar consumption on Sept. 21. A: But I dont take anything from the mini- bar during my stay here. I think you have added someone elses drink. B: please, while I check with the Housekeeping Department.

Im sorry, Mrs White. There has been. Well correct the bill. Well deduct from your bill. Mrs White, . Minus 5.5 is 312.5 US dollars. A: Thank you. c. Make situational dialogs: Hy lm bi hi thoi vi tnh hung cho sn Situation A. Mrs White has stayed in the hotel for three days. Situation B. Mr Green checked out. He found that there is something wrong with the bill, so he goes back to the cashiers desk.

Ch im 11 Receiving Guests n tip khch Dialog A: Smiling welcome

Scene: The Smith (G) emerge from a lift. A floor attendant (FA) meets them in the corridor. FA: ( smiling) Good morning, sir and madam. May I show you to your room? G: Yes, please. Here is our room key. FA: Please, come this way. (after a while) Here we are. After you, sir madam. ( g: The FA opens the door, they enter the room.) G: Thank you. When will our baggage arrive ? FA: The bellman will take it up soon. G: Very well. ( The bellmam comes with the baggage and knocks at the door) B: May I come in? Your baggage is here. G: ( opening the door) Oh, good. Come in, please. B: Four pieces altogether. Is that correct? G: Yes, thank you. B: You are welcome.

Hi thoi A: n cho bng n ci

Bi cnh: Gia nh ng Smith i t cu thang ln, ngi phc v tng lu gp h trn hnh lang. FA: (Mm ci) Xin cho ng b. Ti c th ch phng cho ng b? G: Lm n ch cho chng ti. y l cha kha phng ca chng ti. FA: Xin hy i ng ny. ( Sau mt lc) Chng ta n y. (Ngi phc v m ca v h bc vo phng ). G: Cm n. Khi no th hnh l ca chng ti n? FA: Ngi hu phng s mang n ln. G: Rt tt. (Ngi hu phng n vi hnh l trn tay v g ca). B Ti c th vo khng? Hnh l ca ng b y. G: (Ca m ra) Rt tt. Mi vo. B: Tt c l 4 gi . C ng khng? G: Vng, cm n. B: Khng c g.

Dialog B: Hospitality Service

Scene : The Smiths (G) have just checked in. They are now in their room. FA: (knocking at the door) Housekeeping. May I come in? G: Yes, come in, please. FA: Here is tea and some fresh towels for you. G: Oh, we like Chinese. Could you tell me the time? We have just come from San Fransico. FA:

----------------------------

3. 4.

5. 6.

We allways do the check-out rooms first unless there is a request. Chng ti lun lun dn phng tr trc khi c yu cu. Do ones room Dn phng cho ai make up ones room thu xp phng ca ai What about tidying up a bit in the bathroom first? C th dn dp phng tm mt cht ch? Shall I draw the curtains? Ti c th ko rm ca ln c khng? Shall I do something? Ti c th lm g ?

Useful Sentences Cc cu hu dng

1. 2. 3. 4. 5. 6. Will it be convenient for you if I come to the room on an hour? C tin khng nu ti n lm phng trong mt gi na? I promise to finish the job in haft an hour. Ti ha s hon thnh cng vic trong na gi. Im sorry,but you see it is the peak season now. Ti xin li,nhng b bit by gi l ma ng khch. Yes,sir. Ill ask the houseman to bring a dest to you. Vng,tha ng. Ti s bo hu phng mang mt ci bn n cho ng. Is there anything else I can do for you,sir? Cn iu g khc ti c th lm cho ng? Just let us know what you need,and if we can well oblige. Hy ni cho chng ti bit ng cn g,v nu c th chng ti s lm. Answer the following questions: Tr li cc cu hi sau What should an attendant say to a guest if the guest wants to clean the guests room? What kind of rooms does the room attendant usually do first? Why should he usually do those rooms first ? Does the attendant do the check-out first , or the room the guest asks him to do early first? When does the room attendant do the turn-down service for the guest?

Exercises Bi tp
I. 1. 2. 3. 4. 5.

6. What should the room attendant do when Mr Tale asks him to do the turn-down service later? 7. What does the guest ask the room attendant to do then? 8. Do you think it necessary for the room attendant to ask the guests opinion before he draw the curtains the guest? II. Complete the following dialogs: Hon thnh cc on hi thoi sau: 1. FA: __________________? G: Yes, what is it? FA: Im sorry to disturb you,sir. Id like to clean your room._______________? G: Well. Some are coming from a drink._____________in half an hour? FA: I think I will do it well during half an hour. G: Please be quick then. FA: __________________. G: Thank you. 2. FA:__________________? G: Goog morning. Its almost noon,and the room hasnt been cleaned. FA: Sorry,sir. According to our hotel regulation we always ______________________unless there is request. G: Well. Some guests will come to see me at 9:00 tomorrow morning._______ ______________________? FA: I see,we always do rooms early on request. Just let us know if we can.____ ______________________? G: Wed like some fresh towels and some drinking water._________________ ______________________? FA: Ill bring them for you at once. III. Put the following into Vietnamese: i cc cu sau sang ting Vit When you dont understand,dont be afraid to say Im sorry,I dont understand. Ill get you the manager or Im sorry,I dont understand. Can you please show me? When you are cutting in,always say, Excuse me for interrupting. May I take up a few moment of your time or May I speak to you for a moment,sir/madam? IV. Make situational dialogs Hy thnh lp cc on hi thoi vi tnh hung cho sn Situation A: Its almost 11:00 a.m.now.Mr Tales room hasnt been cleaned. The guest wants to know why, and the room attendant explains to him. Then he asks the room attendant to make it up early tomorrow because someone will come to see him. Situation B: Mr Black has just showered and it is quite a mess. In order to receive his friends in the room,he wants the floor attendant to tidy a bit in the bathroom and replace some fresh towels and do some other things. The floor attendant promises to do them right away. Ch im 13:

Laundry Service

Dch v git i
Dialog A : Talking about the Laundry Service Scene: Hearing someone knocking at the door,Mr Brown (G) opens the door. It is the valet (V). V: Excuse me,sir.Have you any laundry? G: Yes,I have. V: Would you please fill in the laundry list first? G: Where is it? V: Its in the drawer of the writing desk. G: Fine.(after a while). Here it is. V: Please give me your laundry bag. One shirt,one coat,a pair of socks and a pair of truosers. There are 4 pieces altogether. G: There is a stain on my coat. Can you remove it? V: Well do our best,but we cant guarantee anything. G: Its all right. Id like to have my coat dry-cleaned. V: Yes,I see. G: When will they be ready? V: At about 5:00 p.m tomorrow. G: All right. Thank you. V: You are welcome. Hi thoi A: Ni v dch v git i Bi cnh:Nghe mt ai g ca,ng Brown (G) m ca. l mt nam hu phng (V) V: Xin li ng. ng c git khng? G: Vng,c. V: Lm n in vo phiu git trc? G: N u? V: N trong ngn ko bn vit. G: Tt. (sau mt lt). N y ri. V: Lm n a cho ti ti ng git. Mt ci o s mi, mt ci o khoc,mt i v v mt ci qun di. G: C mt vt mu trn o khoc. Anh c th git sch n khng? V: Chng ti s c ht sc nhng chng ti khng bo m bt c iu g. G: c. Ti mun o khoc c sy kh. V: Vng,ti bit. G: Khi no th xong? V: Vo 5 gi chiu mai. G: c,cm n. V: Khng c g. Dialog B: Express laundry Service Scene: Mrs Austen (G) comes to the floor attendants (FA) desk. FA: What can I do for you,madam? G: I wonder if you have express laundry service in the hotel because Im going to a party this evening FA: Dont worry,madam. We have express service. G: Id like my silk blouse and skirt washed by hand in cold water. Please use soft soap. Otherwise it might shrink. FA: Leave that to me,please. Ill take your laundry downstairs right away. G: All right. Here you are.

FA: (Looking at the clothes) Madam,a button is missing on your blouse. We will sew on a new one for you. G: Thats very kind of you. How soon will they be done? FA: They will be done in 4 hour. G: How much is the charge? FA: Its 50% extra for express service. Its 45 yuan altogether. G: Fine. Thank you for your help. FA: My pleasure. Hi thoi B :Dch v git i Bi cnh: B Austen (G) n bn phc v (FA) FA: Tha b,ti c th lm g cho b? G: Ti bit c c dch v git i nhanh khch sn ny khng bi v ti s i d tic ti nay. FA: Xin b ng lo. Chng ti c dch v nhanh. G: Ti mun o vi silk v vy ca ti c git bng tay trong nc lnh. Lm n dng x phng kem. Nu khng n s b co. FA: Hy cho ti. Ti s a git xung lu ngay. G: c ri. y. FA: (Nhn vo cc th).Tha b,o b b mt mt nt. Chng ti s khu mt ci nt mi cho b. G: C tht t t.Bao lu th chng c git? FA: Chng s c git trong 4 gi. G: Gi bao nhiu? FA: 50% cng thm dch v nhanh.45 nhn dn t tt c. G: c. Cm n s gip ca c. FA: l nim vui ca ti. Word List Danh mc t Laundry : git List : danh mc Valet : ngi hu phng Shrink : co li,rt li Sock : v Button : nt o Stain : vt bn mu Missing : mt Guarantee : bo m Sew : may,khu Express : nhanh Percent : phn trm Blouse : o cnh ca ph n Extra : thm,ph Otherwise : mt khc,nu khng th Pleasure : nim vui,iu th v Soft soap : x phng kem Drawer : ngn ko

Notes Ghi ch 1. Have you any laundry? ng c qun o no cn git i khng? laundry: git i 2. Its in the drawer of the writing desk. N trong ngn ko bn lm vic. 3. Id like to have my coat dry-cleaned. Ti mun em o khoc ca ti i sy kh. Id like to have this work finished before Friday Ti mun cng vic ny kt thc trc th 6. 4. Madam, a button is missing on your blouse. We will sew on a new one for you. Tha b,o b b mt mt nt. Chng ti c th khu li cit mi cho b. sew a dress : may mt chic o sew on a button : khu mt ci nt o

Useful Sentences Cc cu hu dng

1. There is a laundry bag behind the bathroom door.Just put your laundry in it if you have any. C ti ng git i pha sau ca phng tm. Ch cn b bn cn git vo trong nu ng mun. 2. Would you like to have the express service or the same-day service? ng mun dch v nhanh hay dch v thng ngy? 3. Dont worry. Well dry-clean the dress. Then the color wont run. ng lo. Chng ti s sy kh chic o ny. Nh th n s khng phai mu. 4. We charge 50% more for the express service,but it only takes 5 hours. Chng ti tnh thm 50% cho dch v nhanh,nhng n ch mt 5 gi. 5. Please notify in the laundry list whether you like your clothes ironed,washed,drycleaned or mended and also. Lm n ch trong danh sch git i xem ng thch qun o ca ng c i,git,sy kh hay c sa v cch khc. 6. What time do you want to get them back? My gi ng mun nhn li chng?

Exercises Bi tp
I. Answer the following questions: Tr li cc cu hi sau: 1. What does the guest do if he has some laundry? 2. Where is the laundry list? 3. What should the valet say if a guest asks him if he can remove a stain on his coat? 4. When can the laundry be given back? 5. Is there an expess laundry service in the hotel? 6. How many hours does the expess laundry service take? 7. How much should the guest pay for the laundry if hed like to have expess service? 8. What should you say if a guest thanks you? List as many sentences as you can. II. Complete the following dialogs: Hon thnh cc on hi thoi sau: 1. V: ------------------,Mrs Brown,- -------------------any laundry? G: Yes,I have some. V: Do you want---------------------or---------------?

G: I want my coat dry-cleaned. V: I understand,madam.-----------the silk blouse? G: Youd better wash it by hand in cold water and use soft soap. V: Very good,madam. 2. FA: What----------------------------,madam? G: Id like to know if you have expess laundry service,because I am in a hurry for it. Im leaving this evening. FA: Take it easy,madam. We have it.-------------? G: Only a suit-----------------------? FA: Theyll be ready in 4 hours.- ------------------? G: Dry-cleaned.---------------------? FA: Well do our best to remove it. G: Its very nice of you. FA: Its-------------of services.

III. Put the following into Vietnamese: i cc cu sau sang ting Vit
1. These are words which open alls doors. If you want to trouble someone with something,you should say, Excuse me, or Pardon me. If you want to ask someone to help you,you first begin your word with Please,and in the end of it you say, Thank you. 2. A guests name is music to his ears. So youd better call his full name. For example,Mr John Smith. But we cant call Mr John,we can call Mr Smith,because Smith is his family name,but John is his given name. IV. Make situational dialogs Hy thnh lp cc on hi thoi vi tnh hung cho sn Situation A: The floor attendant is telling the guest that the valet will collection the laundry. He hopes the guest can get it ready,including filling in the laundy list. There must be 4 or 5 interrogative question in the dialog at list. Situation B: Mr Brown is asking the floor attendant if there is the express laundry service in the hotel. He is invited to a party this evening. He wants to have this suit washed as soon as possible. The floor attendant gives him a satisfactory answer. His another request is whether the Laundry Department can remove the stain on his trousers.

Ch im 14:

Special Service
Cc dch v c bit
Dialog A : Shoping for the Guest or Request Scene : Mr White (G) calls the floor attendant (FA) early in the morning. FA: Good morning,sir.What can I do for you. G: Id like to tell you that some friends are coming to celebrate my birthday tonight. Would you please get a birthday cake and some fruit for me? FA: Yes,of course. What kind of fruit would you like,bananas,tangerines or grapes? G: Some bananas and grapes,please. FA: How many of each? G: One kilogram of bananas and tow kilogram of grapes. FA: Yes, sir.Anything else?

G: Hm FA: Would you like some flowers? G: Thats good idea. Can you help me to get some? FA: Yes,I can. What kind of flowers would you like? G: A basket of tulips. FA: Yes,A birthday cake,some fruit and flowers. Is that correct? G: Right.Now,here is the money for them. Is it enough? FA: I think its quite enough. G: Many thanks. FA: Its a pleasure. Hi thoi A: i mua sm cho khch theo yu cu Bi cnh: ng White (G) gi ngi phc v (FA) vo lc sng sm. FA: Xin cho ng. Ti c th lm g c cho ng? G: Ti mun bo cho c rng vi ngi bn s n y t chc mng sinh nht ti ti nay. C lm n mua dm ti mt ci bnh sinh nht v vi th tri cy c khng? FA: Vng, d nhin. ng mun loi tri cy no,chui,mt hay nho? G: Lm n mua chui v nho. FA: Bao nhiu mi th? G: Mt k chui v hai k nho. FA: Vng,tha ng. Cn th g khc khng? G: FA: ng mun mua hoa khng? G: l kin hay. C c th gip ti mua mt t c khng? FA: Vng. Loi hoa no ng thch? G: Mt gi hoa tulip. FA: Vng. Mt ci bnh sinh nht,mt s tri cy v hoa. ng vy khng? G: ng.Ny,tin mua y. khng? FA: Ti ngh n va . G: Cm n nhiu. FA: l iu th v. Dialog B: Door knob Menu. Scene: Mr Wood (GA) and Mrs (GB) are taking with the floor attendant (FA) about room service. GA: (to GB) What about having breakfast in our room tomorrow? You know well have to get up early for the Huangpu River cruise. GB: Good idea.(Turning to the FA) Wed like to have breakfast in our room tomorrow. Could you arrang FA: Yes,of course. Our hotel provides very good room service.e it for us? GA: Very nice. When shall we order our breakfast? FA: This is your door knob menu. Just tick of the items you would like for breakfast,write down the time and bang it outside your door before you go to bed tonight. GB: Is there any other way to have room service? FA: Yes,madam. You may dial 7 to call the Room Service Section to order your breakfast ,lunch or dinner. GA: By the way,what shall we do with the plates when we finish eating? FA: Just leave them outside your door. GA: Oh,I see. Thank you so much. FA: With pleasure.

Hi thoi B: Thc n phc v ti phng

Bi cnh: ng Wood (GA) v b Wood (GB) ang ni chuyn vi ngi phc v v dch v phng. GA: (ni vi GB) Vic n im tm trong phng ca chng ta ngy mai th sao?B bit chng ta phi dy sm cho chuyn du ngon sng Hong Ph. GB: kin hay.(quay qua FA). Chng ti mun n im tm trong phng ngy mai. C c th chun b cho chng ti khng? FA: Vng, d nhin. Khch sn chng ti cung cp dch v ti phng rt tt. GA: Rt chu o. Khi no chng ti gi im tm? FA: y l thc n phc v ti phng ca ng. Ch cn nh du vo nhng ch m ng thch cho ba im tm,ghi gi v thng ra ngoi ca trc khi ng i ng ti nay. GB: C cch no khc c dch v phng khng? FA: Vng, tha b. B c th quay s 7 gi b phn dch v phng cho ba im tm,n tra hoc n ti. GA: ny,chng ti my ci da u khi chng ti n xong? FA: C chng ngoi ca. GA: ,ti bit ri. Cm n nhiu. FA: Rt sn lng. Word List Danh mc t Special Provide Celebrate Knob Tangerin Menu Grape Tick Kilogram Item Tulip Dial Cruise Section Arrange : c bit : cung cp : lm l k nim,t chc mng l : nm trn,nt iu chnh : mt : thc n : nho : nh u : mt k l : mc : hoa tulip : quay s : chuyn du ngon : phn,b phn : sp xp,chun b

Notes Ghi ch 1. Would you like some flowers? ng c mun mt t hoa khng? Would you like something? ng c mun mt th g khng? Do you want something? ng c cn th g khng? 2. Could you arrange it for us? ng c th sp xp n cho chng ti khng? arrange something for someone Sp xp vic g cho ai. 3. Our hotel provides very good room service. Khch sn ca chng ti cung cp dch v phng rt tt. Provide something for someone = Provide smoeone with something.

Cung cp ci g cho ai. He always provides food and clothes for his family. Anh ta cung cp cho gia nh anh ta thc phm v o qun. He always provides his family with food and clothes.

Useful Sentences Cc cu hu dng

1. Would you like to have some fruit in season? ng c mun dng tri cy ang trong ma khng? 2. The florist has very beautiful roses. Would you like to have some? Tim hoa c nhiu hoa hng p. ng c mun mua khng? 3. If you want to have breakfast in you rom now, you may call the Room Service by using the door knob menu or by calling the Room Service Section. ng c th yu cu b phn phc v phng bng cch dng thc n phc v ti phng hay gi b phn phc v phng. 4. Our hotel offers very good room service, sir. Tha ng khch sn ca chng ti cung cp dch v phng rt tt. 5. Just leave the plates on the table. We will come to collect them after you finish eating. Hy chn a trn bn. Chng ti s n dn sau khi ng dng xong.

Exercises bi tp
I. Anser the following questions: Tr li cc cu sau 1. Why does Mr White call in the floor attendant in the morning? 2. What kind of fruit does the guest want? 3. What flowers does the guest ask the floor attendant to buy? 4. What will the guests do if they need to have breakfast in their room tomorrow morning? 5. What will they do if they want to have breakfast in their room this morning? 6. Can guests have all their meals in their rooms? 7. What should the guest do if he would like to have lunch in his room? 8. Where should the guests put the plates when they finish eating? II. Complete the following dialogs: Hon thnh cc on hi thoi sau 1. FA:____________I__________________you? G: Yes. Id_______to_________________my birthday. Can you do some shopping for me? FA: Yes,of course,sir. Would you like to get? G: Some fruit,a cake and some drink. FA:____________. G: Youd better bring me a basket of roses. FA: Yes,I will,sir. G: _____________.Is it enough? FA: I think its quite enough. 2. FA: What_______________? G: Yes,wed like to ___________________in our room. FA:All right.____________? G: About 7:00. FA: Here is your door knob menu. Just_______________the items and the time and hang it__________your door. G: Is there any __________to order?

FA: You may telephone to the Room Service_________to order your breakfast,lunch or dinner. III. Fill in the blanks with the words given below in their proper form and put them into Vietnamese: (call in,celebrate,tour,satisfy,order,tick,dial,do with) in vo nhng ng t thch hp vo ch trng v sau i chng sang ting Vit: 1. October 1st is our Nation Day. Chinese people________it every year. 2. Are you ________with my work and study? 3. Please _________1234. This is a right number. 4. What would you like______________________________for dinner? 5. These old machines cant be used again,can you______them? 6. Please _________off items on the door knob menu. 7. The guest have already_______________the floor attendant to get something for her birthday. 8. Mr Green is going ___________________all parts of country. IV. Put the following into vietnamese: i cc cu sau y sang ting Vit 1. Exchange of greetings. If you recognize a guest, its quite common to say to him,How are you today, Mr, Smith? if he says the above first, answer, Very well, thanhk you. And you? 2. Asking favors. When you ask for things, it is important to try to be polite. The intonation that you use in making request is it important as what you actually say. V. Make situational dialogs: Hy thnh lp cc on hi thoi vi tnh hung cho sn Situation A Mrs Greens friends are going to coming to celebrate her daughters birthday. She is asking the floor attendant to get something for this party. She asks him if he can get all this for her before 7:00 this evening. The floor attendant gives him a satisfactory answer. Situation B: The Greens are asking the floor attendant how to have room service. The attendant tells him there are two ways. One is o order breakfast by using the door knob menu. The other is to call up the Room Serrvice Section to order what they like directly.

Ch im 15

Miscellaneous Service (I) Tp v(1)

Dialog A : Repairing the TV set Scene: Mr Tyler (G) telephones the floor service desk to ask the floor attendant (FA) for help. FA: Good morning, Mr Tyler. Can I help you? G: Yes. This is Mr Tyler speaking, Room 925. The TV set in my room doesnt work. FA: Whats wrong with it? G: It doesnt show any pictures. FA: Im sorry to hear that. Ill call the Maintenance Department right away. We do apologize for the inconvenience. Anything else?

G: The control knob of the air-conditioner is out of order, either. FA: Oh, I see. We will have them repaired at once. Would you please wait a few minutes?( About ten minutes later, the electrician knocks at the door) E: Elictrician. May I come in? G: Come in, please. FA: Good morning, sir. Let me have a look at the TV set and the air-conditioner. ( He finishes repairing soon) Everything is all right now. G: Thank you.(takes out some money from his wallet) This is for you. E: Oh, no, we dont accept tips. Thank you all the same. Hi thoi A: Sa ti vi Bi cnh: ng Tyler (G) gi in thoi cho bn dch v phng yu cu ngi phc v (A) gip . A: Xin cho ng Tyler. Ti c th gip g cho ng ? G: Vng. y l Tyler, phng 925. TV trong phng ti khng hot ng. A: N h g? G: N khng c hnh. A: Ti xin li. Ti s gi b phn sa cha ngay. Chng ti tht s xin li v vn phin toi . Cn iu g khc? G: Ci nt iu khin my iu ha cng b h. A: , ti bit. Chng ti s sa chng ngay. Lm n i vi pht? (khong 10 pht sau, th in g ca). E: Th in y. Ti c th vo khng? G: Mi vo. A: Xin cho ng. ti xem tivi v my iu ha.( Anh ta sa xong rt nhanh). Mi th by gi xong. G: Cm n (ly tin ra khi v). y l cho anh. E: , khng, chng ti khng nhn tin thng. Cm n. Dialog B: Tending the patient Scene: Mr Green (G) is staying in bed. He has a bed cold and feels a little dizzy. Just then the floor attendant (FA) comes in. FA: Im sorry to hear that you are not feeling well. Whats the problem, Mr Green? G: I didnt sleep well last night. I have a bad cold and feel a little dizzy. FA: Shall I send for a doctor? G: No, thank you. Ive just taken some medicine for colds. FA: Take it easy, sir. If you drink plenty of water and have some rest, I think you will feel better soon. Do you want to have something for your breakfast? G: Yes, I feel a bit hungry. Just get me a glass of milk and two slices of bettered toast. FA: All right, sir. Please qait a moment. Ill call the Room Service Section. Theyll bring your breakfast to you right away.( after a while) W: May I come in? Im the waiter from Room Service Section. G: Come in, please. W: Here is your milk and toast. Is there anything else I can do for you? G: Oh, no.(tag to the FA) is the post office open now? FA: I think so. G: Please mail these letters for me, will you? Here is money for the stamps. FA: Yes, ofv course. G: Thank you. You are very kind. FA: Youre most welcome, Im happy I was able to help. Hi thoi B: Chm sc bnh nhn Bi cnh: ng Green(G) ang nm trn ging. ng ta b cm lnh v cm thy hi chng mt. Ngay sau ngi phc v (A) n.

A: G: A: G: A:

Ti rt bun khi nghe ng khng khe. C vn g vy ng Green? Ti qua ti khng ng ngon. Ti b cm lnh v cm thy hi b chng mt. Ti gi bc s nh? Khng, cm n. Ti va mi ung mt t thuc cm. ng hy ngh ngi. Nu ng ung nhiu nc v ngh ngi, ti ngh ng s nhanh chng cm thy khe hn. ng c mun dng im tm khng? G: Vng, ti cm thy hi i bng. ch cn cho ti mt ly sa v hai mu bnh m nng c b l c. A: c ri tha ng. Lm n i mt cht. Ti s gi b phn phc v phng. H s mang im tm n cho ng ngay.(sau mt lt) W: Ti c th vo khng? Ti l ngi hu bn ca b phn phc v phng. G: Mi vo. W: y l sa v bnh m nng ca ng. C iu g khc ti c th lm cho ng? G: , khng(quay qua A). By gi bu in c m ca khng? A: Ti ngh l c. G: Lm n gi nhng l th ny gim ti c khng? y l tin mua tem. A: Vng, c thi. G: Cm n. C rt tt. A: Khng c g. Ti rt vui c th gip c ng. Word list - danh mc t Miscellaneous : linh tinh, tp Facility : s thn thin, s d dng Maintenance : s duy tr, s bo qun Tip : tin thng, tin c Tend : chm sc Apoloize : xin li Dizzy : chng mt Inconvenience : s thiu tin nghi, s phin toi Slice : ming mng, lt Control : iu khin Butter : b Air-conditioner : my iu ha khng kh Toast : bnh m nng Mail : gi th( theo ng bu in) Electrician : th in Notes Ghi ch 1. We apologize for the inconvenience Chng ti xin li v s thiu tin nghi. Apologize to someone for something Xin li ai v iu g Im sorry for the inconvenience Ti xin li v s thiu tin nghi 2. Do you want to have something for breakfast, sir? ng mun dng g cho ba im tm, tha ng? 3. Is there anything I can do for you? Cn iu g khc ti c th lm cho ng khng? I can do for you Ti c th lm cho ng

Anything Bt c iu g Useful Sentences Cc cu hu dng 1. Im sorry for that. Ill the manager or the Maintenance Department. He will deal with it at once. Ti rt tic v iu . Ti s bo vi ngi qun l b phn bo tr. Anh ta s gii quyt ngay. 2. We wont take tips, but thank you anyway. Chng ti khng nhn tin thng, nhng d sao cng cm n ng. 3. Do you think it necessary for me to send for the doctor? ng c thy cn thit mi bc s khng? 4. Hope youll recover soon. Hy vng ng s nhanh chng hi phc. 5. Just call us if you need any help. Hy gi chng ti nu ng cn bt c iu g. 6. Please feel free to call us if there is anything we can do for you. C gi cho chng ti khi ng cn bt c iu g. Exercises - bi tp I. Answer the following questions: Tr li cc cu hi sau 1. What will the floor attendant do after hearing that something is wrong with the TV set in he guests room? 2. Whats wrong with the air conditioner in the room? 3. Who will come to repair them? 4. What should you say if a guest tips yopu? 5. What should the floor attendant say when he learns that a guest is not feeling well? 6. What does Mr Green like to have for breakfast? 7. Who send the breakfast to the guest? 8. What does Mr Green ask the floor attendant to do at last? II. Complete the following dialogs: Hon thnh cc on hi thoi sau: 1. FA: Whats ..........................................................with the TV set? G: The picture is ...............Can you.....................something about it? FA: Of course,sir. Ill...........................................someone up to your room. Dont................... ,sir. We ...........for it. What can I do for you. G: One more thing.The people next door are very...................................................................... FA: Im very ....................about the noise. Ill attend to it. 2. FA: Im sorry to hear you are not feeling well. Do you have a................................................... ? G: Yes,I think so. FA: Shall I sent................? G: ,thank you. Ive taken some...........................for colds. FA: ..........more water and have a good..............and you will be............................................... soon. G: Its very kind ..............you to ........................so. III. Fill in the blanks with prepositions or adverb in vo ch trng vi gii t hoc trng t 1. The room attendant will report it........................the Maintenance Department.

2. 3. 4. 5. 6. 7. 8.

What do you want to have..................................breakfast? I do apologize.................losing your pen. Is there anything wrong . ....................................the TV set? Well do our best ........... remove the stain.................this suit. He took a tin of beer out. ....................................the mini-bar What will you do ........... your baby after your husband goes abroad? Id like to have a trip................Beijing but I cant buy a plane ticket........................................ it 9. Youd better deliver them........about 6:00 p.m tomorrow. 10. The valet will sew.................... a button for you.

IV. Put the following into Vietnamese: i cc cu sau sang ting Vit
People in the United States dont always shake hands when they are introduced to one another. However,in a formal or business situation,people almost always shake hands. The Ameticans dont like people to ask how old you are,how much your incomes is,what about your marriage,what something costs and so on. A common way to start a conversation is to talk about the weather and ones travelling.

V. Make situational dialogs: Hy thnh lp cc on hi thoi vi tnh hung cho sn

Situation A: The floor attendant goes into the guests room and wants to clean it. Just then the guest in this room tells him that the toilet is out of order and he would like to have it repaired in no time. The floor attendant promises to report it to the Maintenance Department and send a mechanic to his room. Situation B: Mr Wang has a terrible headache and he needs to be taken care of. Hearing this,the floor attendant hurries to his room and brings some medicine for him.

Ch im 16:

Miscellaneous Service (II) Tp v (2)

Dialog A: Baby-sitting Service Scene : Mrs Wilson (G) is asking the floor attendant (FA) about baby-sitting service G: Attendant,will you please do me a favour? FA: Certainly,madam. Were glad to do it if we can. G: Mu husband and I want to do the night-club this evening. So,can you look after the baby for us? Its only till midnight. FA: I see,madam. But Im sorry I cant do that for you. Its against our hotel regulation for me to do this service,as attendants cant do their jobs and look after children properly at the same time. G: What shall I do then?

FA: G: FA: G: FA: G: FA:

We have a very good baby-sitting service in our hotel. The sitters are welleducated and reliable. Its run by the Housekeeping Department. Im glad to hear that. Can you get in touch with one of them for me? I will arrange it for you at ance,madam. Do you know the terms? Its 10 yuan an hour,for a minimum of 4 hours Thats reasonable.Ask the sitter to come at 7:30 tonight. Tes,madam.Have a pleasant evening.

Hi thoi A: Dch v gi tr
Bi cnh: B Wilson (G) ang gi ngi phc v(FA) v dch v gi tr G: Ngi phc v,c th vui lng gip ti c khng? A: Chc chn,tha b. Chng ti rt sung sng lm iu nu chng ti c th. G: Chng ti v ti mun i hp em ti nay. V th c c th chm sc em b cho chng ti c khng? A: Ti bit,tha b.Nhng ti khng th lm iu cho b.N i lp vi quy tc ca khch sn chng ti v vic ti lm dch v ny,bi v ngi phc v khng th cng mt lc lm vic v chm sc tr chu o c. G: Vy ti c th lm g? A: Chng ti c dch v gi tr chu o trong khch sn ca chng ti. Nhng ngi gi tr c o to v ng tin cy.N do b phn gi tr thc hin. G: Ti rt sung sng khi nghe nh vy.C c th lin lc vi mt trong nhng ngi gi tr gim ti c khng? A: Ti s sp xp iu cho b ngay. G: C c bit gi khng? A: 10 yuan mt gi,ti thiu l 4 gi. G: ! l gi phi chng. Hy bo ngi gi tr n vo lc 7:30 ti nay. A: Vng,tha b.Chc mt bui ti th vi. Dialog B: Offering Extra Service Scene: The floor attendant (FA) is walking in the corridor when a guest comes out of the room. FA: Good morning,sir. After you,please.(He makes way for him to pass by) G: Good morning. Would you please do me a favour? FA: Yes,sir. Im always at your service. G: My son is coming for the summer hiolidays next week. Could I have an extra bed,a kind of a roo-away? FA: Please contact the Front Office first Ill get you the extra bed with their permission. G: Have you any idea how much an extra bed costs? FA: Its US $ 20 for one night. G: By the way,cuold you get us a few more hangers? We have so many clothes. We are long-staying guests,as you know. FA: Yes,sir. We are happy to have you.We do hope you are enjoying your stay with us. G: Thanks. Could you change a pillow for me? This one is too thin,and with a stain on it. FA: Certainly,sit.Ill see to it right away.I do wish we had known earlier. G: How nice of you to say so. FA: Its my pleasure. Ill be back in a minute,sir.

Hi thoi B: ngh dch v thm

Bi cnh: Ngi phc v (FA) ang i trn hnh lang khi mt ngi khch i ra khi phng. A: Xin cho ng. Xin mi ng (anh ta trnh ng cho ngi i qua).

G: A: G:

Xin cho. Lm n gip ti c khng? Vng,tha ng. Ti lun lun sn sng. Con trai ti s n ngh h tun ti. Ti c th thm mt ci ging,loi hai ch? A: Lm n lin h b phn l tn trc. Ti s a thm cho ng mt ci ging vi s cho php ca h. G: Anh c bit gi khi thm mt ci ging l bao nhiu khng? A: 20 la mt m G: Nhn y anh c th cho chng ti thm vi ci mc? Chng ti c qu nhiu . Chng ti l nhng ngi khch lu nh anh bit. A: Vng,tha ng. Chng ti rt vui c n tip ng. Chng ti tht s hy vng ng thch y. G: Anh c th i mt ci gi cho ti? Ci ny rt mng li c mt vt bn. A: Chc chn.Ti s gii quyt n ngay. c g chng ti bit chuyn ny sm hn. G: Anh ni nh vy tht tt. A: l nim vui va ti. Ti s tr li lt na. Word List Danh mc t Baby-sitting : (thuc) gi tr Minimum : ti thiu Extra : thm,ph Midnight : na m Contact : lin h.,giaotip Regulation : quy tc,quy lut,ni quy Roll-away : hai ch Sitter : ngi gi tr Permission : s cho php Well-educated : c gio dc Hanger : mc,gi treo Reliable : ng tin cy Long-staying : lu Term :gi ,iu kin Pillow gi

Note Ghi ch
1. Can you get in touch with one of them ? ng c th lin h vi ngi trong h khng ? Get in touch with : lin h vi 2. its 10 yuan an hour, for a minimum of 4 hours 10 nhn dn t mt gi, t nht l 4 gi 3. good morning ,sir . After you , please . cho ng ,mi ng i trc . 4. Im always at your service . Ti lun lun sn sng phc v ng Im glap to be of service to you anytime Ti rt sung sng phc v ng bt c lc no 5. We are long staying guests , as you know. Nh ng bit chng ti l nhng ngi khch di hn . 6. Ill see to it right away

Ti s xem xt n ngay See to : chm lo, gii quyt 7. I do wish we had known earlier Ti tht s mun rng chng ti bit sm hn

Useful sentences Cc cu hu dng

1. Im afraid I cant do that for you . its the rule of our hotel. Ti e rng ti khng th lm iu cho ng . l ni quy ca khch sn chng ti 2. There are some sparetime baby-sitters directly under the Housekeeping Department C vi ngi gi tr rnh ri thuc b phn qun l 2. If you ask the Housekeeping Department , they will give you more details and send a confirmation form for you to sign . Nu ng yu cu b phn qun l , h s cho ng bit chi tit hn v gi cho ng mt mu n xc nh ng k vo 4. The baby sitter will come at 8 :00 , sir Ngi gi tr s n vo lc 8:00 ,tha ng 5 .I cant bring you the extra bed without the permission of the Front Office . Its the policy uor hotel . Ti khng th mang n cho ng thm mt ci ging m khng c s cho php ca phng tin snh . l chnh sch ca khch sch chng ti . 6 . One moment , madam . Ill bring you a clean one right away . Xin i mt cht , tha b . Ti s mang cho ba mt ci sch ngay

Exercises Bai tap

I. 1. 2. 3. 4. 5. 6. 7. 8. Answer the following questions Tr li cc cu hi sau Can a floor attendant look after the baby for the guest while working ? Why ? Which department is in charge of the baby sitting service ? What should the guest do if he want to have someone look after his baby? What is the charge for the baby sitting service ? What will you do if you meet a guest in the corridor ? Can the attendant bring an extra bed to a guest if the guest asks him to do so How can the guest get an extra bed ? How much dose the extra bed cost the guest ?

II Complete the folloing dialogs

Hon thnh cc on hi thoi sau 1. G: Could you ? FA : Of course , . , Were glap do it we... can . G: I want to go. this evening . So you take care .. The baby for me ? FA : Im afraid . Its our hotel regulation . G: shall I do then ? FA: Dont worry . We have good baby-sitting service G : Im glap to that . 2. G: ..you .do me a favour ? FA : .,sir . Were always ..your service . G : .I have an extra bed , one ..? FA: ..sir , I cant do it the of the front Office . G: Ok . Ill

FA : Anything ..? G :

III . Complete the following sentences

in vo ch trng vi gii t hoc trng t 1. .if we can 2. ..in their hotel 3. The sitters.. 4. Can you . 5. I wish. 6. of you to say so 7. Do you think ,.., a kind of roll-away ? 8. ..,could you get a few more clothes hangers me ?

IV . Put the following into Vietnamese

i cc cu sau y sang ting Vit When a guest asks for something which you are not sure if you can provide , answer honestly : If you wait a minute , sir or madam , Ill try to find out . On returning with a positive answer , say , rorry to have kept you waiting . Im pleased to say we do have it .

V. Make situational dialogs

Hy thnh lp cc on hi thoi vi tnh hung cho sn Situation A: A guest asks the room attendant to look after her baby tonight . She has to attend a party Situation B : A guest sleeps in the bed and doesnt feel very comfortable . Because the springs are not very good and the matress is too thin . He asks the floor attendant to change another one .

Ch im 17

Extended Services
Dch v m rng
Dialog A : Replenishing the Mini-bar Scene : Mrs White (G) asks the room attendant (RA) to replenish some juices in the mini-bar for their childrent . G: Attendant , can you help me ? RA: certainly , madam G: My husband and I stay in this room and our children are in Room 946 . Could you put some juice in the mini-bar of their room ? RA: Yes , madam . I will leave some juice there G: thats fine . RA: What kinds of juice do they like ? G: Orange and tomato juices

RA: G: RA : G: RA:

How many of each shall I put in ? Four bottles of orange juice and five of tomoto juice . It you have lemon and pineapple juice , please put some in it , too. Children always drink water . Is your water safe to drink ? The tap water is not safe to drink . But the mineral water and the water in the flask are perfectly safe . Thank you . My name is Li Hong . Call for service at any time

Hi thoi A : i mi Mini bar

Bi cnh : B White (G) yu cu ngi phc v phng (RA)i vi loi nc tri cy Mini-bar cho cc con ca h G: Ngi phc v , C c th gip ti RA: Chc chn tha b . G: Chng ti v ti trong phng ny v con ca chng ti th phng 946 . C c th a it nc tri cy Mini bar vo phng ca chng . RA: Vng , tha B . Ti s nc tri cy . G: Tt RA: Loi nc tri cy no ma chng thch ? G: Nc cam hay nc c chua RA: Bao nhiu mi loi ti a vo ? G: Bn chai nc cam v 5 chai nc c chua . Nu c nc chanh v nc da, lm n b vo mt t . Tr con lun ung nc . Nc ca c c bo m ko ? RA: Vi nc th khng bo m . Nhng nc khong v nc trong bnh th hon ton bo m. G: Cm n RA: Tn ti l L Hng . Hy gi dich v bt c lc no Dialog B : Shining Shoes WOR Scene : While the room attendant (RA) is making the bed , the guest (G) asks the room attendant if he can have his shoes shined G: Excuse me , but will you do me a favour RA: Yes , sir G: Can you tell me if I can have my shoes shined ? RA: Our hotel provides free shoe shining services for our guest . Just place your shoes outside your door before you go to bed . The right attendant will take care of them and give them back to you next morning . G: Im afraid that I didnt make myself clear . I need to have my shoes shined now . You see ,Im gioing to a banquet in half an hour . RA: We provide shoe polish and shoe brush for our guests . they are in the drawer of the right stand . G: thats great ! Ill do it myself RA: Nothing .Thanks RA: Have a nice day , sir . Goodbye G: Goodbye Hi thoi B Bi cnh : Trong khi ngi phc v phng (RA) ang dn ging ,ngi khch (G) hi ngi phc v phng xem ng ta c th nh bng i giy c khng ? G: Xin li , anh c th gip ti c khng ? RA: Vng , tha ng

G: Anh c th nh bng giy dm ti c khng ? RA: Khch sn chng ti cung cp dch v nh giy min ph cho khch Hy bn ngoi ca trc khi ng i ng . Ngi phc v ban m s chu trch nhim v chng v a chng li cho ng vo sng mai . G: Ti e rng ti khng r iu . Ti cn chng c nh bng ngay by gi . Anh bit , ti s d tic trong na gi na RA: Chng ti cung cp thuc nh giy v bn chi nh giy cho khch ca chng ti . Chng trong ngn k giy G: Rt tt . Ti s t lm RA: Cn c iu g khc ti c th lm dm ng ? G: Khng c gi . Cm n RA: Chc mt ngy th v . Tm bit G: Tm bit Word list Danh mc t . extend : m rng . mini-bar: quy bn thc phm nh . replenish : thay i , i mi . juice : nc p tri cy . mineral : thuc nc khong . lemon : chanh . banquet : tic ln . pineapple : da . polish : nh bng . tap : vi Note Ghi ch 1. Call for service at any time . Hy gi cho phc v bt c lc no . 2. Our hotel provides free shoe shining service for our guest . Khch sn chng ti cung cp dch v nh giy min ph cho khch ca chng ti . 3. Im afraid that I didnt make myself clear . Ti e rng ti khng hiu lm . 4. Im afraid that I didnt make myself understood. Ti e rng ti khng hiu . Useful Sentences Cc cu hu dng 1. Just let you know f there is anything we can do for you Hy bo cho chng ti bit nu c bt k iu g chng ti c th lm cho ng 2. What kind of soft drinks would you like to have , madam ? B mun dng loi nc ngt no ? 3. We have very good orange juice , sir . Would you like to have a try ? Chng ti c nc cam rt ngon tha ng.ng c mun dng th khng? 4. We will do everything we can to make your stay here a pleasant one . Chng ti s lm mi th chng ti c th taojcho bn cm gic thoi mi y 5. Our hotel offers shoe shining service . Its free of charge . Khch sn ca chng ti tng dch v nh giy . N c min ph . 6. please contact us if you have any problem , sir . Well do our best to help you Hy lin h vi chng ti nu ng gp bt c vn g . Chng ti s c gng gip ng .

Exercises - Bi tp I . Answer the following question Tr li cc cu hi sau 1. Do Mr and Mrs White and their children stay in the same room ? 2. what kind of juice do the children like ? 3. Is the tap water safe to drink ? 4. What is safe to drink if the guest would like to have some water ? 5. Does the hotel provide free shoe shining service for its guest ? 6. How can the guest have his shoes shined ? 7. What should the guest do if he wants to get his shoes shined right away ? 8. Where can the guest find the shoe polish and shoe brush ? II.Complete the following dialogs Hon thnh cc on hi thoi sau 1. FA:. G: Yes. Can you all the beer and spirits the mini-bar? FA: Certainly, sir. Youd like to drink all kinds of juices, . G: No. This is because my children in the sane room with me, FA: I see. The childrenare too young. The strong is not good to them. G: youd better store up more in the mini-bar. Id like. Drink chinese tea. You may me some. 2. FA: What .. G: Yes. Can you tell me if I can. FA: Dont worry. Our hotel offers.. shoe shining service. G: Thas .. Im in a hurry for them. FA: Sorry, we cant do that right now. We have no shoe.. machine. But we .shoe polish and shoe brush. They are in the of the right stand. G: All right. I can . .that. Thank you. FA: youre most III. Make sentences with the underlined words and expressions in the following sentences. Hy thnh lp cc cu vi cc t ng c gch di t cc cu sau y. 1. What about the soft water? 2. can you put some juices in it? 3. how many of each shall I put in? 4. our hotel provides free shoe shining service for its guests. 5. excuse me, but will you do me a favour? 6. all that you have to do is to place your shoes outsite your door. 7. Im sorry that I didnt make myself clear. 8. Id like to say both your service and facilities are quite good. 9. Id glad you are pleased with them. 10. I hope you will enjoy your say here. Put the following into Vietnamese i cc cu sau y sang ting Vit 1. When someone invites you to dinner, you can bring flowers , candy or bottles of wine . Sometimes people send a thank you note to the host or hostess a few days after the dinner .

IV.

2. When youre far from friends and family , you can get in touch with them by letters , postcards , short notes or phone calls . V. Make situational dialogs Hy thnh lp cc on hi thoi vi tnh hung cho sn Situation A : The Carters dont like to drink strong wine and tells the floor attendant to put more juice in the mini-bar . please use the following sentence patterns in the dialog Could you do me .? Can you remove ? May I leave ? What about ..? Can I put? Thank you for ..? Situation B : Mr Cables leather jacket is a bit dirty . He asks the floor attendant if he can have his leather jacket shined . The floor attendant tells him the hotel has not leather jacket shining service , but tells him where a laundry for leather jackets is . The guest is thankful to him for this help

Ch im 18

Dealing with Complaints

Gii quyt cc li than phin
Dialog A : Complaining about Facilities Scene : Mr White (G) is not satisfied with the facilities in their room and camplains to the Housekeeper (H) by phone . G: Hello . is this the Housekeeper ? H: Yes . May I help you , sir ? G: Yes . This is Mr White , Room 315 . I checked in half an hour ago . The door the bathroom wont lock . And hot water doesnt run away in the shower . H: Oh ,Im sorry to hear that . I do apologize for having caused you such inconvenience . I will send a mechanic to your room right away. G: Could you change a room for me ? H: Ill contact the Front Desk and see if there is a room avaiable .( after several minutes ) Would you like to move to room 505 ? Well help you with your luggage . G: Its very kind of you . H : You are welcome . A bellman will come to help you with your luggage in a munite , sir . Room 505 is in good condition . Im sure you will like it . Just let us know if you have any problem . Good-bye . Hoi thoi A :Than phin v nhng tin nghi Bi cnh :ng White (G) khng tha mn vi nhng tin nghi trong phng va than phin vi ngi qun l (H) qua in thoi

G: Xin cho . Housekeeper phi khng ? H: Vng . Ti c th gip g cho ng? G: Vng . Ti l White , phng 315 . Ti va ng k cch y na gi . Ca phng tm th khng ng c . V nc nng trong vi hoa sen khng chy H: ,ti xin li khi nghe iu . Ti tht s xin li gy cho ng nhng phin phc nh vy . Ti s gi mt th my ti ngay , G: Anh c th i phng cho ti ch ? H: Ti s lin h vi Front Desk v xem c phng no khng ,( sau vi pht ) ng c mun chuyn ti phng 505 khng ? Chng ti s gip ng m hnh l . G: Anh tht tt . H: Khng c chi . Lt na ngi phc v s ti khing hnh l ca ng . phng 505 rt tt . Ti chc chn rng ng s thch . Hy bo cho chng ti nu c bt k vn g . Tm bit . Dialog B : Complaining about Service Scene : It is 11:30pm . Mrs White (G) just checks het room . She Complains to the Housekeeper (H) H: Good evening , madam . Can I help you ? G: Yes . Im Mrs White . Room 328. Ive just checks in . H: Is evening all right in your room ? G: No . the pillow cases are stained and the bathtub is not clean . There Is not toilet paper in the pathroom. H: Im terribly sorry . Ill attend to it right away . We usually check Every room before guests move in . But we have been extremely busy With a large conference . Whats more , Its the peak season . We Might have overlooked some points . Ill send a chambermaid to Your room right now . G: All right . H: Im sorry to have caused you such inconvenience . I assure you such things wont happen again , Thank you for telling us . G: By the way , can you tell me where I can get something to eat ? Im a bit hungry H: The coffee shop is still open . You could try it if you like . G: Thank you Hi thoi B: Than phin v dch v Bi cnh : Vo lc 11:30 ti . B White (G) va n v kim ca c y . B than phin vi ngi qun l ( H) H: xin cho B . Ti c th gip g cho B ? G: Vng , ti l b White , phng 328 . Ti va mi ng k . H: Tt c mi th trong phng ca b u tt ch ?Tha b ? G: Khng , nhng ci o gi b bn v bn tm th khng sch . Khng c giy v sinh trong phng tm H: Ti tht s xin li . Ti s phc v ngay . Chng ti thng kim tra Mi phng trc khi khch chuyn vo . Nhng chng ti qu bn Vi mt hi ngh ln . Hn th na , by gi l ma ng khch .Nn Chng ti c th b qua mt s im . Ti s gi mt c h phng Ln phng ca b ngay by gi . G: c ri H: ti xin li gy cho b nhng phin phc nh vy . Ti xin bo

G: H: G:

m vi b rng nhng iu nh vy s khng xy ra na . Cm n b bo cho chng ti. Nhn y anh c th cho ti bit ni no c th mua vi th n ? Ti hi i bng . Ca hng c ph vn cn m . B c th n nu b thch . Cm n .

Word List Danh mc t . check in :ng k . lock :kha . mechanic :th my , . extremely :mt cch cc k , tt . available :c sn . conference :hi ngh , hi tho . case :vt bc bn ngoi . overlook :b qua , khng nhn thy . bathtub :bn tm . point :im . attend to :chm lo , phc v . assure :m bo . housekeeper :qun gia Notes Ghi ch 1. We have been extremely busy with a large conference Chng ti rt bn rn vi cc hi ngh lu Be busy with ..bn rn vi 2. We might have overlooked something points . C l chng ti khng nhn ra mt s im . 3. I assure you such things wont happen again . Chng ti xin bo m vi b rng nhng iu nh vy s khng xy ra na . Useful Sentence Cc cu hu dng 1. Im sorry for that . We do wish we had known eawlier Ti xin li v iu . Chng ti c rng chng ti bit iu sm hn . 2. I do apologize for all trouble Ti tht s xin li v tt c mi vn . 3. Ill report it to the manager at once . Hell settle the problem for you . Im sure . Ti s bo li vi ngi qun l ngay lp tc . Ti chc chn l ng ta s gii quyt vn cho ng . 4. well send an electrician to your room at once and hell put it in good order. Chng ti s gi mt th in n phng ng ngay by gi v anh ta s sa chng. 5. Well look into the matter , madam . I assure you everything will be all right soon . Chng ti s xem xt vn tha b . Ti m bo vi b rng mi vic s n ngau thi . 6. The coffee shop is open round the clock . Qun c ph th m ca sut

Exercises Bi tp I. Answer the following question Tr li cc cu hi sau 1. What does Mr White complain about ? 2. Whatt does the Housekeeper say when the guest complains abuot the room facilities ?. 3. How does the Housekeeper deal with the complains ? 4. Can the guest moveinto another room ? 5. Who will take care of the guests baggage if he moves to another room ? 6. What are Mrs Whites complain ? 7. What are the housekeepers excuses for that ? 8. How does the Housekeeper deal with the guests complaints ? II. Complete the following dialogs Hon thnh on hi thoi sau 1. G: Im Mr Taler , Room 303. I an hour .. FA: Are you .. with your room? G: No. The water closet is stoped up. When I flushed, it overflew. FA: Im . To hear that. to move to another room on the same . G: All right. FA: I beg.. 2. G: Hello, Housekeeping? H: Yes. G: This is Mr Brown, Room 404. I was here 20 minutes ago. H: . Your room? G: There is . On the sheet and the bathtub is . H: Im extremely for this. Its a peak.. . We are short . Chambermaids. Ill send a floor attendant. Right now. G: All right, but be .. about it. H: Thank for.

III. Put the following into Vietnamese

i cc cu sau y sang ting Vit 1. As long as you ask politely, most people do not mind re-peating what you didnt hear or understand. 2. Sometimes it is necessary to tell somebody bad new gentlly 3. Its a good idea to be as polite as possible even when the complaint is unreeasonable. 4. When using a public telephone, be sure to read the directions carefully before dialing. 5. Thank you for telling us, madam. It wont happen again. Please accept our apologies. I will let the person in charge know.

IV. Make situational dialogs

Hy thnh lp cc on hi thoi vi tnh hung cho sn: Situation A: Mr Browns wallet was missing. He calls in the attendant to help him to look for it. The attendant aks where and when he last saw it. At last the attendant found it on the floor between the bed and night stand. Situation B:

it is almost midnight. A guests room is full of people who make so much noise. The neighbours cant sleep and complain to the housekeeper and the housekeeper sends one of the floor attendants to see to it. (For youuur reference: Sorry to disturb you: Please be a little quieter. Turn down the TV volume. Close your door, will you? Thank you for your coopertation)

Ch im 19

Damage Problems Nhng s c gy thit hi

Dialog A: Paying for the Daamaged Suit
Scene: The valet ( V ) brings the laundry to Mr Browns ( G ) room. The guest finds there is something wrong with his suiit. V: May I come in? I bring you your laundry. G: Yes, come in, please. V: Mr Brown, your laundry is here. May I leave it on the bed? G: ( Mr Brown finds a burnt hole on the collar of the suit.) Look at it. The suit is burnt. V: Im sorry, sir. Ill bring it back to the laundry. ( after sometime ) The laundry will pay for the damage, sir. G: But Im leaving for New York and I have no time to buy a new one. V: You could get one in our shopping arcade and give us the receipt. But we can only pay you ten times the laudry fee of the suit at most. G: Well, thats a good idea! V: We do apologize for causing you so much inconvenience.

Hi thoi A: Thanh ton cho b ( o qun) b h

Bi cnh: Ngi hu phng ( V ) mang qun o git n phng ng Brown ( G ). Ngi khch nhn thy rng b ng ta b hng. V: Ti c th vo? Ti mang n cho ng git. G: Vng, mi vo. V: ng Brown, git ca ng y. Ti c th n trn ging c khng? G: , vng. Cm n. V: ng nn kim tra n. G: (ng Brown nhn thy c mt l b hcy trn c o ca b ). Hy nhn n. B b chy ri. V: Xin li ng. Ti s mang n n tim git .( Sau mt lc) Tim git i s bi thng s thit hi, tha ng. G: Nhng ti s n New York v khng c thi gian mua mt ci mi. V: ng c th mua mt ci mi trong dy shop ca chng ti v a ha n li cho chng ti. Nhng chng ti ch c th tr cho ng nhiu nht l gp mi ln ph git i. G: Vng, l mt kin hay! V: Chng ti tht s xin li v a gy cho ng qu nhiu iu phin toi.

Dialog B: Paying for the Damaged Reading Lamp

Scene: Mr Lucas ( G ) is calling the housekeeper ( Hu ) about the broken reading lamp. G: Hello, operator? This is Mr Lucas speaking. O: Yes. What can I do for you? G: Id like to speak to the housekeeper. Im in Room 403. I have some bad news to tell him. (The operator puts the call through.) H: Whats the news, sir? G: This is Mr Lucas. I went out this morning and the children phlayed hide-and-seek in the room. They broke the reading lap on the desk and the curtains fell to the grownd. Could you send someone to fix the curtains and bring me another lamp? H: Of course, sir. Ill send someone from the Maintennace Department to your room. Thank you for calling. G: Im terribly sorry. H: Thats nothing. Well take care of tha, Mr Lucas. But Im afraid youll have to pay for the damage. G: Oh, I will. H: May I have your room number, sir? G: Room 403 H: Yes, Room 403. Dont worry. Ill see to it at once. Good-bye. G: Good-bye.

Hi thoi B: Thanh ton cho n c sch b h

Bi cnh: ng Luccas ( G ) gi nh qun l ( H ) v vn n c sch b b. G: Xin cho, tng i? y l ng Lucas. O: Vng. Ti c th lm g cho ng? G: ti mun ni chuyn vi ng qun l. Ti phng 403. ti bo cho ng mt vi tin xu. ( tng i ni in thoi ). H: Tin g vy, tha ng? G: y l Lucas. Ti i ra ngoi sng nay v my a tr chi trn tm trong phng. Chungs lm b n c schs trn bn v mn b rt xung. ng c th gi ngi xung gn li mn v mang mt n khc xung cho ti khng? H: D nhin, tha ng. Ti s gi mt ngi ca b phn bo tr xung. Cm n ng gi. G: Ti rt xin li. H: Khng c g. Chng ti s lo v chuyn , tha ng Lucas. Nhng ti e rng ng phi tr cho s h hi. G: , ti s. H: Lm n cho ti bit s phng ca ng? G: Phng 403. H: Vng, phng 403. Ti ti ngay, tm bit. G: Tm bit.

Word List - Danh mc t

Damege Cause Suit Lamp Collar Lucas Arcade Hide-and-seek Receipt : Lm h hi. : Gy ra, to ra : B : n. : C o : Lucas ( tn ring ) : ng c mi vm : tr chi trn tm. : Ho n, bin nhn

Usefull sentences Cc cu hu dng.

Here is your laundry. Would you please check it, sir? git i ca ng y. ng lm n kim tra li. Im afraid its not our fault. Ti e rng y khng phi l li ca chng ti. Im afraid it is the most we can pay you for the damage. We have made it clear on the laundry list. Ti e rng y l mc cao nht m chng ti c th bi thng cho s h hi . Chng ti ghi r trn danh sch git i. Did you hurt yourself? Shall I get the doctor for you? ng au phi khng? Ti c th mi bc s cho ng c khng? Im afraid I have to ask you to pay for the damage, madam. Ti e rng ti phi yu cu b bi thng s h hi. Leave it to me, sir. Ill send a chambermaid to your room. She wil get everything in order in a minute. cho ti lo tha ng. Ti s gi ngi hu phng ti phng ca ng. C ta s sp xp mi th trong giy lt. The laundry will pay for the damage. B phn git i s bi thng cho vic h hng pay for chi tr cho, bi thng cho. But we can only pay you ten times the laundry fee of the suit at most. Nhng chng ti ch c th thanh ton ti a 10 ln cho b . We do apologize for causing you so much inconvenience. Chng ti tht s xin li v gy cho ng qu nhiu bt tin. I went out this morning and the children played hide and seek in the room. Ti i ra ngoi sng nay v bon tr chi trn tm trong phng. played hide and seek with someone. Chi trng tm vi ai. Well take care of that, Mr Lucas. Chng ti s lu tm v vn tha ng Lucas.

Exercises Bi tp
I. Answer the follwing questions: Tr li cc cu hi sau: 1. Is Mr Brown satisfied with the laundry returned to him? 2. Who will pay for the damage? 3. How much will the hotel pay for the damage? 4. Why does Mr Lucas want to speak to the housekeeper? 5. What happened when Mr Lucas went out in the morning? 6. What does Mr Lucas ask the housekeeper to do? 7. Who will pay for the damage, Mr Lucas or the housekeeper? 8. What does the housekeeper say when he tells Mr Lucas that he should pay for the damage? II. Complete the follwing dialogs: Hon thnh cc bi hi thoi sau: 1. V: Mr Lucas, I---------------- to report. G: Whats --------------with my shirt? V: We were not carefull--------------it. There is ----------- a hole on the colar of your shirt. G: Thats ----------. Its very cheap. You dont ---------- it.

V: Its very ------------- you. But according to the of our hotel, well still -----------. 2. G: Hello, housekeeping? This is Mr Brown, Room 606. M: Yes. What-------------------? G: Id -------------------- your manager. M: --------------------------------? G: I broke the wardrobe mirror. Im -------------- for it. Can you call a repairman to fix it right away? M: All right. Ill --------------- of it. G: Ill ------------------ th damage. III. Put the follwing into Vietnamese: Chuyn cc cu sau sang ting Vit 1. When you notice a guest is upset or worried. You should say: Dont worry. Leave it to me. 2. When a guest call you, dont say Yes, you should say: May I help you? What can I do for you? or Could I be of the service (assistance) to you? 3. When a guest tells you some bad news about themselves, you should say: Im sorry to hear that. Is there anything I can do for you? IV. Make situational dialogs Situation A: Mr Blacks tie is damaged by the valet. The tie is very expensive. The valet is sorry to tell him about it gently. Situation B: Mr Whites children ply hide and seek in the room. They break the water tank (thng nc) of the toilet. Mr White telephones to the Housekeeping Deparment to report it. The manager asks him not to worry about it. Hell send a repairman to repair it. The guest guest apologizes for it and says hell pay for the damage.

Ch im 20

Leaving the Hotel

Ri khi khch sn
Dialog A: A Morning Call
Scene: Mr Hobson (G) asks the floor attendant (FA) for morning call service. G: Could you do me a favour, young lady? FA: Surely, sir. G: This is my first visit to China. Im not used to the time difference yet. Could you arrange a morning call for me for tomorrow? FA: Yes, sir. G: Id like to get up early tomorrow morning. Mrs Hobson and I are going to visit the Great Wall. People say the Great Wall is really magnificent. We want to set out early. FA: There is the famous Chinese saying: He who does not get to the Great Wall is not a hero. G: It sounds interesting! We will surely get to the Great Wall and become great men. FA: Im sure you will. At what time would you like to get up, sir? G: At half past 5, please. FA: Would you like to be waked by phone or by knoking at the door? G: By phone, please. I dont want to disturb the neighbours. FA: Very well, sir. Ill tell the operator to call you up at 5:30. Your room number is 908. Am I correct? G: Yes, you are right. FA: Good night, sir. Sleep well and have pleasant dreams. Hi thoi A: Cuc in thoi bui sng Bi cnh: ng Hobson (G) yu cu ngi phc v (FA) v dch v gi in thoi bui sng. G: C c th gip ti khng? A: Chc chn tha ng. G: y l ln u tin ti n Trung Quc. Ti cha qun vi s khc bit v thi gian. C c th sp xp cho ti mt cuc gi in sng mai khng? A: Vng, tha ng. G: Ti mun thc dy sm vo sng mai. B Hobson v ti s i thm Vn L Trng Thnh. Ngi ta ni rng Vn L Trng Thnh th tht s lng ly. Chng ti mun khi hnh sm. A: Tc ng ting Hoa ni rng: Ai cha n Vn L Trng Thnh th khng phi l mt ho hn. G: Nghe c v th v! Chng ti chc chn s n Vn L Trng Thnh v tr thnh v nhn. A: Ti chc chn rng ng s thch. My gi ng mun thc dy? G: 5 gi ri. A: ng mun thc dy bng in thoi hay g ca? G: Lm n bng in thoi. Ti khng mun nh thc hng xm. A: Tt. Ti s bo vi tng i gi ng vo lc 5 gi 30. S phng ca ng l 908 ng khng? G: ng, c ni ng. A: Tm bit ng. Chc ng ngon v c gic m p.

Dialog B: Bidding Farewell

Scene: Mr Jones (G) thanks the hotels staff for their hospitality and leaves the hotel for Xian. FA: Good morning, sir. Anything I can do for you? G: Good morning. How time flies. Now we have to leave for Xian. FA: What a pity! I wish you could stay longer, sir. G: We have to go. But we really enjoyed our stay in Beijing. FA: How do you like China. G: China is a country with an ancient civilization. Its great. FA: Im glad to hear that. Did you enjoy your stay in Beijing? G: Yes, we did. We appreciate your sirvice and your hospitality very much. FA: Thank you for your kind compliment. We are glad to be at your service. We all look forward to having you again at our hotel. G: Yes, well come back before long. FA: May I help you with your luggage and see you off? G: No, thanks you. I can manage myself. Good-bye. FA: Good-bye. Have a good trip.

Hi thoi B: Li tm bit
Bi cnh: ng Jones (G) cm n nhn vin khch sn v s mn khch ca h v ri khi khch sn n Xian. A: Xin cho ng. C iu g ti c th lm cho ng? G: Xin cho. Thi gian qua nhanh qu. By gi chng ti phi n Xian. A: Tht tic! Ti c ng c th lu li y lu hn. G: Chng ti phi i. Nhng chng ti tht s thch li Bc Kinh. A: Trung Quc nh th no? G: Trung Quc l mt nc c nn vn minh c xa. N rt tuyt. A: Ti rt sung sng khi nghe nh vy. ng c thch li Bc Kinh khng? G: Vng, chng ti thch. Chng ti nh gi cao v vic phc v v lng mn khch ca c. A: Cm n v li khen chn thnh ca ng. Chng ti rt vui khi phc v ng. Tt c chng ti u mong ch c n tip ng mt ln na ti khch sn ca chng ti. G: Vng, chng bao lu na chng ti s tr li. A: Ti c th gip ng mang hnh l v tin ng? G: Khng, cm n. Ti c th t xoay x. Tam bit. A: Tm bit. Chc cuc hnh trnh vui v.

Word list Danh mc t

Hobson ancient magnificent civilization appreciate saying compliment sound manage dream : Hobson (Tn ring) : c xa : lng ly, phi thng. : nn vn minh : nh gi : tc ng : li khen, li chc mng : nghe nh th, nghe c v : xoay x, gii quyt. : gic m.

Notes Ghi ch

1. There is the famous Chinese saying: He who does not get to the Great Wall is not a great hero. C cu tc ng Trung Quc ni ting: Ai cha ti Vn L Trng Thnh th khng phi l mt ho hn 2. Sleep well and have pleasant dreams. Chc ng ngon v c gic m p. 3. China is country with an ancient civilization. Trung Quc l mt t nc c nn vn minh c. 4. We all look forward to having you again. Tt c chng ti u mong c n tip bn mt ln na.

Useful sentences Cc cu hu dng

1. What kind of morning call would you like have, by phone or by knocking at the door? ng mun chng ti nh thc ng dy vo bui sng bng cch no, bng in thoi hay g ca? 2. You may dial seven to place a morning call with the operator. ng c th quay s 7 t mt cuc gi bui sng vi tng i. 3. Anyone who stays in our hotel can ask for the morning call service. Bt k ai li trong khch sn ca chng ti u c th yu cu dch v gi bui sng. 4. We have a computer wake up service. Please dial nine first and then the time. For example, if youd like to be woke up at 6:45 a.m, dial 9 and then 0645 for the time. Remember, there must be five digits in any case. Chng ti c dch v nh thc bng my vi tnh. Hy quay s 9 trc sau l gi. V d, nu ng mun thc dy vo lc 6:45 sng, hy quay s 9 v sau l 0645 cho thi gian. Phi nh rng phi c 5 s trong bt c trng hp no. 5. Wish you a pleasant journey! Chc ng mt chuyn du lch th v!

Exercises Bi tp
I. Answer the follwing questions Tr li cc cu hi sau: 1. What does Mr Hobson ask the floor attendant to do? 2. Where do Mr and Mrs Hobson want to go? 3. What is the famous Chinese saying about the Great Wall? 4. Does the guest want to be waked up by phone or by knocking at the door? Why? 5. What is the next city Mr Jones going to visit after Beijing? 6. What should you say if a guest praises your service and your hospitality? 7. Should the floor attendant say, Hope youll enjoy your stay with us or Hope you enjoyed your stay with us. When he bids farewell to the guest? 8. What will you say if you see a friend off at the airport? II. Complete the following dialogs: Hon thnh cc bi hi thoi sau 1. G: Waiter! This is my ---------- to Suzhou. Im an American. Im not ------------to the time difference. W: Dont-------------, sir. G: Can I have the ----------------- service? W: Of course, sir.

G: Id like ----------- go to Tian Ping Mautain early tomorrow morning. Can you ------------ up? W: Yes, sir. 2. FA: -------------- enjoy your stay here with us ? G: Yes, I think so.

Trang 156-187
FA: what____of china? G: its a great country.it has____history. FA: thank you for____.im glad you___ G: Im sory to tell you.its____ for me ____ leave here now. FA: can you____here any longer, sir? G: no.but Ill come back_____ III. put the following into vietnamesse: Chuyen cac cau sau ay sang tieng viet 1. when guests hand you something for example, a form you ask them to fill in, etc. you should say: thank you, sir or madam. Dont snatch it wordlessly. 2. dont hand things to guests in silence. You should say, here you are, sir or madam. 3. after saying good ningt alway say: have good sleep,or sleep well and have pleasant dreams. IV. make situational dialogs: Hy lm bi hi thoi vi tnh hung cho sn Situasion A: mr wilson has been here for 2 days, but hes not used to the time diffirence. Tomorrow he is going to visit tian ping mountain. He asks the attendant tells the guest not to worry anh says its not far from here. He can get to it by bus no.20. Situation B: mrs willson has stayed in the hotel for a few days. The attendant does her a very good service.she is going to leave here for another place. She thanks him very much. The attentdant wishes her to come again some day. The guest promises to be here before long.

Ch im 21

Receiving Guests: n tip khch

Dialog A: seating guests
Scene: mr smith (G) comes into a restaurant. He is received by a hostess (H) H: good evening, sir. Do you have a reservation? G: oh, Im afraid not. H: a table for one, sir? G: for two, please. My friend, mr Brown is coming in a few minutes. H: oh, I see. This way, please. Will this table be all ringt? G: can I have the table has been reserved. You see, there is asing on it. But the table nest to to it is free. How do you like it? G: good. H: this way, pleas. Take a seat, sir. Would you like to have something to drink while waiting for friend? G: well,a martini, please.

H: yes, a maratini. One moment, sir.

Hi thoi A: mi khch ngi

Bi cnh: ng smith (G) i vo nh hng. Mt c phc v (H) n tip ng ta. H: xin cho ng. ng c t trc khng? G: khng. H: mt bn cho mt ngi tha ng? G: cho hai ngi. bn ca ti , ng brown lt na s n. H: , ti hiu. mi i ng ny. Bn ny c khng? G: c th cho ti ngi gn ca s? H: ti e rng bn c t ri. ng bit , c du hiu trn bn. Nhng bn k bn th c. ng c thch n khng? G: tt. H: mi i ng ny. Mi ngi. ng mun ung g trong khi ch i bn ca ng? G: cho ru martini. H: vng mt ly martini. Xin i mt cht.

Dialong B: At a crowded restaurant.

Scene: A party of four, two women anh two men, come into a crowded restaurant. A hostess (H) greets them. H: good evening, ladies and gentlemen. Do you have reservations? GA: no. we dont. H: how many people are there in your party? GA: four. H: Im sorry, but restaurant is full now. There will be a wait of about 15 minutes. Would you care to have a drink in the lounge while waiting? GA: all ringt. H: this way, please. Sit down, please. May I have your name, sir? GA: roberts. H: mr roberts, Ill call you when the table is ready. Lounge bartender: (B) what would you like to drink, ladies anh gentlemen? GA: a martini, please. GB:A Whisky for me GC: Make it two. B: and your sir? GD: A scotch on the rocks. B: one moment please.( the bartender brings them the drinks) ( fifteen minuutes later) Waiter (w): excuse me, ladiles and gentlemen. We can seat your party now. This way, please. GA: good. W: will this table be all ringt, mr roberts? GA : very nice. W: sit down, please. Here is menu. Ill return in a few minutes to take your order.

Hi thoi B: ti mt nh hng ng khch

Bi cnh: mt nhm 4 ngi,2 ngi ph n v 2 ngi n ng, i vo mt nh hng ng ngi. mt c phc v(H) cho n h. H: xin cho qu b, qu ng. Cc v t bn trc? GA: khng chng ti cha t. H: c bao nhiu ngi trong nhm qu khch? GA: bn

H: ti xin li, nhng nh hng by gi y. lm n i 15 pht. Qu khch c mun vo ung trong phng tip khch trong lc ch di khng? GA: c. H: mi i ng ny. Mi ngi, lm n cho ti bit tn thc ng? GA: roberts H: ng roberts, ti s gi ng khinoa2 bn chun b xong. GA: Lam n cho ru martini. GB: Ru whisky cho ti. B: v cn ng? GD: Cho ru scotch r tin. B: lm n i mt cht.(ngi phc ph quy ru mang ru n cho h) Ngi hu bn (w): xin li qu ng qu b.by gi chng ti c th sp xp ch cho nhm ca qu v. mi i ng ny. GA : tt. W: bn ny c khng tha ng roberts? GA: Rt tt. W: mi ngi. y l thc n. Ti s tr li trong vi pht na ly phiu gi mn n. Word list danh mc t . restaurant : nh hng . hostess : ngi ch, c phc v. . reservation : vic t trc . Reserve : t . martini : ru martini . crowed : ng . lounge : phng tip khch . bartender : ngi phc v qun ru . whisky(whiskey) : ru whisky . scotch : ru scotch . menu : thc n

Notes ghi ch
1. do you have a reservation? Bn t trc cha? 2. a table for one, sir? Bn dnh cho mt ngi tha ng? 3. there will be a wait of about minutes s phi ch khong chng 15 pht 4. would you care to have a drink in the lounge while you wait? ng c mun vo phng ch i ung trong lc ch i khng? 5. A scotch on the rocks Loi ru scotch r tin 5. Here is the menu. Ill return in a few minutes to take your order y l thc n. Ti s tr li trong vi pht na ly phiu gi thc n. Usefull sentences cc cu hu dng 1. good evening, madam. Its nice to see you here again. Cho b. Hn hnh c gp li b y 2. have you made reservation? B t phng trc cha? 3. would you please come with me B c th i vi ti khng?

4.would you care to step this way? B c mun i ng ny khng? 5.is the table all ringt? Ci bn ny c ch 6.will the table do? C l ci bn ny c ch? 7.would you prefer to sit by the window? B thch ngi gn ca s hn phi khng? 8.what would you like to drink befor diner? B mun ung g trc khi n ti? 9. how about having some the drink befor your meal? B mun ung g trc ba n ti? 10. you mingt have a drink in our waiting room, and we will call you as soon as we have a vacant table. ng c th dng nc trong phng i ca chng ti, v chng ti s gi ng ngay khi chng ti c bn trng. 11. sorry to have kept you waiting. The table is ready now. Xin li ti ng ch lu. By gi bn sn sng. 12. we have a table for you now, sir and madam. By gi chng ti c bn cho ng b. 13. excuse me, sir. Im afraid well have to move you to another table. This one is already reserved. Xin li ng. Ti e rng phi chuyn ng qua mt bn khc. Bn ny c t ri. Exercises bi tp I. Answer the following questions: Tr li cc cu hi sau: 1. what should a hostess say as soon as she sees a guest coming into the restaurant? 2. what information about the guest should she learn first? Why? 3. when the hostess sees two guests coming in, do you think it is necessary for her to ash, a table for two? why or why not? 4. what should the hostess say while leading the guest into the rastaurant? 5. what should the hostess say when she leads the guest to a vacant table? 6. what should she hostess say when there isnt any vacant table for the guest? 7. if a party of four, three women and one man, come in, what should the hostess say to greet them? 8. what are the duties of a hostess in a restaurant?

II.

complete the following dialogs:

hon thnh cc on hi thoi sau: 1. hostess: ____.____ guest: good evening. Have you got a vacant talak for as? H: _____? G: no. H:_____? G: five. H:_____ , please. ____? G:yes, I like it. H:____ , please. Here ____. The ____? 2. H: The restaurant is full now_____.____? G:J.B. Smith. H:____? G: that is a good idea.

H:____ !____ , please. 3. H: Good afternoon, sir. Welcome_____ G: have you got a table for two? H:____? G: no. you see, Ive just arrived H: Im sorry, but _____. Would you please____we will call___. G: all ringt.

III.

Make situational dialogs:

Hy thnh lp cc on hi thoi vi tnh hung cho sn. Situation A: A party of five, a woman and four men, come into the restaurant. They havent any reservation. The hostess seats them. Situation B: A young couple come into restaurant. They have a reservation. The hostess leads them to a table near the door. But they prefer the table near the window. Situation C: A guest comes into a crowded restaurant. He hasnt any reservation. The hostess receives him. IV.Put the following into vietnamese: i cc cu sau y sang ting vit The job of the hostess is to welcome and seat the guests when they arrive, and to arrange reservations in restaurants. In many cases, the hostess also takes drink orders the guests after they have been seated. She also thanks the guesr when they leave. Waiter and waitresses also play an important role in the operation, because they have more contact with the guest than any other restaurant employees. They must be attentive to the needs of the guests, and they can explain items on the menu that are unfamiliar to the guests or make recommendations about dishes.

Ch im 22

Chinese food Mn n trung quc

Dialog : A Waiter (w) comes to mr smith (G) and gives him the menu.
W: good evening,sir. Here is the menu. G: Id like to try some chinese food today. Could you tell me something about it before I give order? W: with pleasure, sir. Chinese food is devided into eight big cuisines. The most famous ones are Guangdong cuisine and sichuan cuisine. G: could you tell me something more aboutthese two cuisines? W: yes, sir. Guangdong food is a big light. It uses various kinds of seafood. Sichuan food is spicy and hot. It stresses the use of seasonings, so no two dishes taste alike. G: very interesting. I prefer seafood. Id like to try Guangdong food. W: now, would you please look over the menu first, sir? The Guangdong dishes are listed on the left. Please take your time. Ill be back ina minute to take your order.

Hi thoi A: Ni v mn n trung hoa

Bi cnh: ngi hu bn (W) i n gp ng smith (G) v a cho ng ta thc n. W: xin cho ng. y l thc n.

G: hm nay ti mun th vi mn n trung hoa. Anh c th gii thiu i iu trc khi a ti phiu gi mn? W: ti rt vui tha ng. Thc n Trung Quc c nu theo 8 cch chnh. Hai cch ni ting nht l cch nu n ca ngi qung ng v cach nu n ca ngi t xuyn. G: anh c th ni thm vi iu v hai cch nu n ny? W: vng tha ng. Thc n qung ng th kh nh. N s dng nhiu loi hi sn. thc n t xuyn c nhiu gia v cay. N nhn mnh vic s dng gia v, v vy khng c nhiu mn n c v ging nhau. G: rt th v. ti thch hi sn hn. Ti mun th mn n qung ng. W: by gi, trc tin xin ng xem k thc n? Cc mn n qung ng c lit k bn tri. C thong th. Ti s tr li lt na ly phiu.

Dialog B: Recommending sichuan dishes

Scene: A waiter (W) comes to mr brown (G) to take order. W: good evening, sir. May I take your order now? G: well, could you recommend some specialties of your restaurant? W: yes, sir. Would you like to try some hot food? G: yes. W: how about shredded meat with fish-seasoing? Its a typical sichuan dish. Many guests give high comments on it. G: it sounds interesting ! Ill have atry. W: may I suggest beancurd with pepper and chilli sauce?its our chefs recommendation. Its very delicious and worth a try. G: well, Ill have it. W: would you care for a soup? G: yes, what soup do you have? W: sir, we have sliced chicken soup, dried mushroom soup and sour and hot soup. G: sour and hot soup, please. Thats enough for me, I think. W: well, youd like to have shredded meat with fish seasoning, beancurd with pepper and chilli sauce, and sour and hot aoup. Am I correct, sir? G: yes. W: thank you,sir. Your dishes will take ten minutes to prepare. Would you like to have a martini while waiting? G: thats a good idea. W: one moment,sir.

Hi thoi B: gii thiu cc mn n t xuyn

Bi cnh: ngi hu bn(W) i ti ng brown (G) ly phiu. W: xin cho ng. Ti c th ly phiu by gi? G: no, anh c th gii thiu cho ti vi mn c sn ca nh hng? W: vng, tha ng. ng c thch th thc n c gia v cay khng? G: vng. W: cn v mn tht shredded c v c? N l mt mn in hnh ca t xuyn. Nhiu ngi khch nh gi cao v n. G: nghe tht th v. ti s th. W: ti xin gi mn beancurd c xt tiu v t? n l mt mn c c bi u bp chng ti. N rt thm ngon v ng th. G: , ti s th n. W: ng c mun mn sp khng? G: vng, loi mn sp no anh c? W: tha ng, chng ti c mn sp g xt lt, sp nm kh v sp canh chua.

G: cho sp canh chua. Ti ngh vy l cho ti. W: no, ng mun thit5shredded c v c, beancurd c nc st tiu v t, canh chua c ng khng? G: vng. W: cm n ng. Phi mt 10 pht chun b cc mn n ca ng. ng c mun ung ru martini trong khi i khng? G: l kin hay. W: xin i cht, tha ng.

Word list danh mc t

cuisine : cch nu n light : nh, d tiu hot :cay spicy :c gia v stress :nhn mnh seafood : hi sn Seasoning : gia v Alike : ging nhau Recommend : gii thiu Spcialty : c sn Comment : nh gi Beancurd : li nhn xt, li bnh Pepper : tiu Chilli : t Sauce : nc st Delicious : thm ngon Sliced : xt lt Mushroom : nm Sour : chua Shredded : ct thnh nhiu mnh

Notes ghi ch
1. many guests give high comments on it. Nhiu ngi khch nh gi cao v n 2. well,youll like to have shredded meat with fish seasoning no, bn mun mn tht shredded c mi v c 3. your dishes will take ten minutes to prepare phi mt 10 pht chun b cc mn n ca bn

Usefull sentences cc cu hu dng

1. are you ready to order now? By gi ng sn sng t mn n cha? 2. have you decided what to have today? Hm nay ng nh dng mn g? 3. what to you prefer today? Hm nay ng thch mn g hn 4. How about some fish? Cn v mn c th sao? 5. What about some vegetable? Cn v mn rau th sao?

I can thoroughly recommend the roast lamb Ti xin gii thiu mn tht cu nng. 7. weve got very good beef today. Would you like to have a try? Hm nay chng ti c mn tht b rt ngon. ng c mun dng th khng? 8. Im sure you will like. Its tasty. Ti chc chn l ng s thch. N rt thm ngon. 9. May I suggest special spicy chicken? Many guests like it very much. Ti c th gii thiu mn tht g c gia v c bit? nhiu v khch rt thch n. 10. Its the specialty of our restaurant. Would you like to have a try? y l mn c sn ca nh hng chng ti. ng c mun dng th khng? 11. Your dish takes ten minutes to prepare Phi mt 10 pht chun b mn n ca ng. 12. It takes fifteen minutes to prepare the dish, sir. Would you like to drink something while you wait? Mt 15 pht chun b mn n tha ng. ng c mun ung g trong khi ch i khng?

6.

Exercises bi tp I. answer the following questions: tr li cc cu hi sau: 1. how many cuisines is chiness food divided onto? 2. say something about sichuang food 3. say something about guang food 4. what should you say when you go to the guest to take his order? 5. list as many sentences as you can to recommend something to the guests? 6. why should you check with the guest what he has ordered after taking the order? 7. after taking order, what should you say before leaving? 8. suppose a guest wants to try sichuan food, recommend as many dishes as you can to the guests. II. complete the following dialogs: hon thnh cc on hi thoi sau: 1. waiter:____, sir____? Guest: Id like to try ome sichuan food. What____? W: may___. Its___ and____ G: it sounds good. Ill have it 2. w: ____, madam? G: Ill have steamed mandarin fish with cream sauce. W: Im afraid____ G: how long do I have to wait? W:____ G: well, Ill have it. 3. w: your ___ , sir. While waiting, may I suggest____? G: well, a martini, please. W: yes,____.____, sir. Ill ___ III. Make situational dialogs: Hy thnh lp on hi thoi vi tnh hung cho sn.

Situasion A: a guest comes into your restaurant. Hed like to try some chinese food, but he knows little about it. You tell him something about it. Situasion B a guest comes to your restaurant. You suggest some famous sichuan dishes to him. (some famous sichuan dishes for your reference: mandarine fish with soybean paste. Sea cucumber with crisp rice twice cooked pork slices sichuan style noodles) Situasion C: a guest comes into your restaurant. Hed like to try guangdong food. You recommend some famous guangdong dishes to him. (some famous guangdong dishes for your reference: saute sliced beef with oyster sauce. Roast suckling pig. Sweet and sour pork fillet with chilli sliced garoupa with cream sauce. Whole winter melon soup) IV.Put the following into vietnamese: i cc cu sau y sang ting vit Once youre in china, youll probably find the diffences in quality, ingredients and styles between the food prepared in china and those prepared at chinese restaurants in the foreign countries. Chinese cooking has a history which is much longer than that fo French cuisine. It uses almost all of the meat, poultry, fish and vegetables including foodstuffs which may appear rare or even diststeful to the foreigners. Marco polo once said about chinese food. they eat all sorts of meat including that of dogs and other animals of every kind. Talking about the eating habits of cantonese, people often say humrously that they make use of anything with four legs except tables.

Ch im 23

Western food

Thc n ty phng.
Dialog A: western food dishes
Scene: mr while (G) is sitting at the table and a waiter (W) comes to take his order. W: good evening, sir. Are you ready to order now? G: theres so much here that looks good. I really dont know where to begin. W: do you prefer a la carte or table dhote? G: a la carte. W: would you like lobster cocktail or shrimp cocktail? They are very tasty and worh a try, I think. G: well. Lobster cocktail.

W: yes, lobster cocktail. May I recommend roast beef steak? Its a specialty here. G: that sounds fine to me. W: sir, would you like your steak rare, medium or well done? G: Id like mine medium, please. W: now, there is a choice of vegetables, asparagus or fresh peas. Which do you prefer? G: asparagus. W: do you care for some soup? G: onion soup, please. And tomato and cucumber salad. I will order desserts later. W: thank you, sir. Ill be back in a minute.

Hi thoi A: cc mn n ty phng.
Bi cnh: ng white ( G) ang ngi ti bn v ngi phc v ( W) i ti ly phiu gi mn n W: xin cho ng. ng sn sng gi by gi? G: c qu nhiu mn n rt ngon y. Ti tht s khng bit bt u t u. W: ng thch gi theo mn hay phn? G: theo mn. W: ng mun mn tm hm hay mn tm th. Hai mn u rt hp khu v v ng th, ti ngh vy. G: no, cho mn tm hm. W: vng, mn tm hm. Ti mun gii thiu mn tht b bt tt nng. n l mn c sn y. G: nghe c v hp vi ti. W: tha ng, ng mun tht b bt tt ti, va hay chn? G: ti mun tht b bt tt va. W: no, c rau ci, mng ty hoc u h lan ti. ng chn mn no. G: mng ty. W: ng c mun sp khng? G: lm n cho sp hnh, v mn s lch trn c chua v da leo. Ti s chn mn trng ming sau. W: cm n ng ti s tr li lt na.

Dialog B: Western food desserts

Scene: when mr white(G) almost finishes his dishes, the waiter (W) comes to him. W: excuse me, sir. Is everything all right? G: very good, indeed. W: Im glad to hear that. Now, good you like to have some dessrts? G: Il like to have a look at the menu again. W: here you are. G: Hm, Il like to have strawberry pie. W: Im afraid there isnt any more, sir. But we have peach pie and apple pie. Which do you prefer: G: apple pie. Have you got any fresh fruit? W: yes, sir. We have fresh fruit in season, such as pineapple, banana, strawberry and so on. G: have you got any fresh peaches?

W: Im sorry, but they are not in season. We have very good stewed peach. How do you like it? G: no, I prefer fresh fruit. Bring me some strawberry And Id like to have some coffe, too. W: yes, sir. Apple pie, strawberey and coofe. Could I serve you anything else? G: no, not at the moment. W: thank you, sir. Ill bring them to you right away.

Hi thoi B: Thc n ty phng cc mn n trng ming.

Bi cnh: trong khi ng white(G) gn nh n xong cc mn chnh, ngi hu bn (w) i ti ch ng ta. W: xin li ng, mi th n ch? G: tht s rt ngon. W: ti rt sung sng khi nghe nh vy. no ng c mun mn trng ming khng? G: ti mun xem li thc n mt ln na. W: tha ng y. G: a, ti mun bnh nng nhn du. W: ti e rng chng ti khng cn na, nhng chng ti c bnh nng nhn o v nhn to. G: bnh nng nhn to. Anh cn loi tri cy ti no khng? W: vng tha c. Chng ti c cc loi tri cy ti ng v. chng hn nh da, chui, du v vn vn. G: anh c loi o ti khng? W: ti xin li, nhng chng khng ang ma. Chng ti c o ngm rt ngon. ng c thch khng? G: khng, ti thch trai cy ti hn. Mang cho ti mt t du. V ti cng thch c ph. W: vng tha ng. Bnh nng nhn to, du v c ph. Ti c phc v thm g khc khng? G: khng, khng phi lc ny. W: cm n ng, ti s mang chng n ngay.

Word list danh mc t

a la carte Table dhte Lodster Cocktail Rare Shrimp Me dium Well-done Asparagus Pea Onion Cucumber Salad :cc mn n : cm phn : tm hm : mn n : ti : tm th : va chn : nu k : mng ty : u h lan : hnh : da leo : x lch trn

Dessert Strawbarry Pie Peach Pineapple In season Stewed

: trng ming : du : bnh nng : o : da : ng v : nc st

Notes ghi ch
1. do you prefer a la carte or table dhote? Bn thch dng cc mn hay cm phn A la carte A la carte (gi v tnh tin theo tng mn) Table dhte (cm phn) would you like lobster cocktail or shrimp cocktail ? ng mun mn tm hm hay tm th? cocktail mn n would you like your steak rare, medium or welldone? Bn thch mn tht b bt tt ti, va hay chn? now, there is a choice of vegetables By gi, cn chn la cc mn rau very good, indeed Tht s rt tt Im glad to hear that Ti sung sng khi nghe nh vy Im afraid there isnt any more, sir. But we have Ti e rng khng cn na, tha ng. Nhng chng ti c could I serve you anything else? Ti cn phc v ng iu g khc khng?

2.

3. 4. 5.

6. 7.

Useful sentences cc cu hu dng

1. would you like to order now ? By gi ng mun t mn cha? 2. would you like some appetizer before dinner? ng c mun dng mn khai v sau ba n ti khng? 3. what would you like to start with? ng mun dng mn no u tin? 4. and what to follow? V tip theo l g? 5. which would you prefer, oxtail soup or clear soup? ng thch mn no hn, sp ui b hay sp trong? 6. and how about a sweet? Cn v mn bnh ngt th sao? 7. well, actually we dont have oysters tonight, sir. But the lobster is very good.

, ti nay chng ti khng c mn s tha ng. Nhng tm hm th rt ngon. 8. Im sorry, there are no chops left. Ti xin li, khng cn sn heo na. 9. Im afraid this vegetable is not in season. Would you like to try something else? Ti e rng mn rau ny tri ma. ng c mun dng mn khc khng? 10. how would you like your steak, sir ? ng thch mn bt tt khng? 11. for desserts, we have chestnut cake, cream cake and fruit cake. Which do you prefer? V mn trng ming, chng ti c bnh ht d, bnh kem v bnh tri cy. ng thch mn no? 12. would you like to have an assorted fresh fruit in season? ng c mun dng mt a tri cy ti loi ang ma khng?

Exercises bi tp I. answer the following questions:

Tr li cc cu hi sau: 1. what is a la carte? 2. what is table dhote ? 3. what is the first course for the western food ? 4. what should you ask if a guest orders a steak? 5. if a guest order something drat has already been sold out, what should you do ? 6. what fruit is in season now? 7. when a guest praises the dish of your restaurant, what should you say ? 8. when should you ask, could I serve you anything alse? whay should you ask the question? II. Complete the following dialogs: Hon thnh cc on hi thoi sau. 1. waiter:____, sir. Guest: Id like to have a beef steak. W: _____? G: well-done, please W:____. ____ G: mashed potato. W:____. 2. w: _____? G: ice cream, please. W: ____? G: Id like to have some fresh if you have any. W: sir, we have ____.____, _____ , ____ , and _____ . which ______ ? G: Id like to-have pear: W:_____ III. Make situational dialogs: Hy thnh lp cc on hi thoi vi tnh hung cho sn. Situation A. A guest comes into your restaurant. Hed like to. Try the western food. He orders a steak and some others.

Situation B. A guest wants to try western food. Hed like to take the table dhote. For your reference Table dhte menu I : Chilled vegetable and shrimp cocktail Plaice with green bean or pea Soup of the day Apple pie with cream or rolls and butter Coffee or tea Table dhote menu II: Cream of tomato and gin Lamd chops with boiled potatoes or pea French onion soup Black forest cake or cheeses and fruits Coffee of tea

IV.

Put the following into vietnamese:

i cc on sau y sang ting vit. Beef steaks are popular in many countries. They are usually fried, broiled or grilled, often over charcoal, which adds to the flavor. T-bone steaks are named from the T shape of the bone. They are part of the rib bone. Under the rib lies the most tender meat, from which fiets are cut. Steak with a round bone are fravorsome but not so tender as the other. Most people are particular about how their steaks are cooked. They order steak welldone, medium, medium rare or rare.

Ch im 24

Wine order t ru
Dialog A: Chinese wine
Scene: after mr smith (G) has ordered the food, the waiter (W) asks if hed like to have some wine W: would you like to have some wine with your dinner, sir? G: oh, Id like to try some chinese wine to day. W: here is the wine list, sir. The chinese wine is on the left. Ill be back to take your wine order now in a few minutes. (a few minutes later) W: excuse me, sir. May I take your wine order now?

G: W: G: W: G: W: G: W: G: W:

its my frist trip to china. So I know little about chinese wine. Would you recommend some to me. with pleasure. Would you care for some maotai? Its one of the famous chinese liquors. It never goes to the head. Im afraid its a bit strong for me. then what about shao xing wine? Its made from rice. It is mild and mellow. well, Ill have a try. A bottle of shao xing wine, please. yes, a bottle of shao xing wine. Just a minute, sir. Here you are, sir. Shall a open it now? yes, please. ( the waiter opens the bottle and pours a little into the glass.) now. Would you please taste it, sir? (tastes) good. Thank you for your recommendation. Im glad you like it. Enjoy your dinner, sir.

Hi thoi A: Ru trung hoa

Bi cnh: sau khi ng smith (G) t n, ngi hu bn (w) hi ng c mun t ru. W: ng c mun dng ru vi ba cm ti khng? G: , hm nay ti mun th ru trung hoa. W: y l danh sch ru tha ng. Ru trung hoa c lit k bn tri. Ti s tr li y trong vi pht na ly phiu. (mt vi pht sau ) W: xin li ng. Ti c th ly phiu gi ru by gi khng? G: y l ln u tin ti ti trung hoa. V vy ti bit t v ru trung hoa. Anh c th gii thiu cho ti vi loi khng? W: ti rt vui. ng c mun dng mao i? N l mt trong nhng ru trung hoa ni ting. n khng bao gi lm chong vng. G: ti e rng n hi mnh i vi ti. W: cn ru lo thanh? N c lm t go, n th khng gt v ngt du. G: no ti s th. Cho mt chai ru lo thanh. W: vng, mt chai ru lo thanh. Xin i mt cht. y tha ng. By gi ti m n nh? G: vng (ngi hu bn m chai ru v rt mt t vo ly) W: no, xin mi ng th n tha ng? G: (nm th) tt. cm n v li gii thiu ca anh. W: ti rt sung sng khi ng thch n. Chc n ngon tha ng.

Dialog B: Forreign wine

Scene: the waiter brings the wine list to the three guestss sitting around atable. W: now, would you like to try some wine with your meal, gentlemen? We have a good selection of very good bordeaux wines and burgundy wines. They are specially imported by our hotel. GA: Well, wed like to have some. W: here is the wine list, sir. GA: Oh, there are so many wines here. I really dont know which one to try.

W: GA: W: GB: GC: W: GC: W:

would you like a fruity bordeaux white wine? I think it is very good with your creamed chicken. It sound good! Have it. (to guest B) with your beef, a dry burgundy red wine, sir? Ill listen to you. Id like to have some local wine. Would you recommend some? yes, sir. We have very fine local wine here. Dynasty is one of the most famous port wines in china. Many guests like it very much. Im sure a dynasty white wine will be fine with your fish. All right Ill have it. Im sure youll be pleased, sir. One moment, please.

Hi thoi B: Ru ngoi.
Bi cnh: ngi hu bn mang danh sch n cho 3 ngi ang ngi xung quanh bn. W: no, qu ng c mun ung ru trong ba n khng? Chung1 ti c chn la ru ngon ca bordeaux v burgundy. Khch sn chng ti c bit nhp v. GA: No chng ti mun mt t. W: danh sch ru y tha ng. GA: , c qu nhiu ru y. Ti thc s khng bit phi th loi no. W: ng c mun ru tri cy bordeaux khng?ti ngh n rt ngon khi n vi g c nu vi kem. GA: Nghe c v ngon. Ti s th. W: (quay qua v khch B ng dng tht b, ru burgundy ch? GB: Ti ng . GC: Ti mun ung ru a phng. Anh c th gii thiu cho ti mt vi loi khng? W: vng tha ng, chng ti c ru a phng y rt ngon. Dynasty l mt trong nhiu loi ru bn ni ting nht trung hoa . nhiu khch rt thch n. Ti chc chn rng ru trng dynasty s ph hp vi mn c ca ng. GC: c, ti s th n. W: ti chc chn rng ng s hi lng. Lm n i mt cht.

Word list danh mc t

Liquor : ru Mild : khng gt, du Mellow : du ngt Pour : rt Recommendation: s gii thiu, s ngh. Selection : s la chn Specially : c bit Import : nhp khu Fruity : c mi tri cy Port wine : ru port Dynasty : ni v mt vng triu( nhng y n l tn ca mt loi ru trung quc)

Notes ghi ch
1. 2. 3. 4. 5. 6. 7. sir, would you like to have some wine with your dinner? Tha ng, ng c mun dng ru trong ba cm ti? it never gose to the head? N khng bao gi lm chong vng u. a good selection of a S la chn hay bordeaux wine Ru bordeaux burgundy wine Ru burgundy white wine, red wine Ru trng, ru . I think it is very good with your creamed chicken. Ti ngh n rt ngon khi dng vi tht g nu kem.

Useful sentences cc cu hu dng

1. what about a drink to star with? Chng ta bt u ung g? 2. what would you like to drink? ng mun ung g? 3. would you care for a drink with your dinner? ng c mun dng nc trong ba cm ti khng? 4. what kind of drink would you like to have? ng mun ung nc loi g? 5. we have an excellent choice of wines. Chng ti c mt s loi ru ngon tuyt vi. 6. Im sorry, we have run out of it. But we have Ti xin li, chng ti ht mn . Nhng chng ti c 7. Im afraid we have none left. Would you like Ti e rng chng ti khng cn. ng c mun.. 9. for soft drinks we have beer, 7-ups, mineral, coke and fresh fruit juice. Which do you prefer? V cc loi nc ngt chng ti c bia, seven up, nc khong, cocacola v nc tri cy ti.ng thch loi no? 9. why dont you try some local wine? Ti sao ng khng dng th ru a phng? 10. you had better have some shao xing wine. Its very popular among the chinese people. ng nn dng ru lo thanh. l ru rt ni ting i vi ngi trung hoa. 11. would you like to try some bordeaux red wine? Its distinguished by its smooth gape flavor, very delicious indeed. ng c mun dng th ru vang bordeaux? N ni bt nh v nho ngt du v tht s rt thm ngon. 12. I think burgundy white wine is worh trying. It is extremely dry and therefore it is popular in the world. Ti ngh rng ru trng burgundy rt ng th. N l loi nguyn cht khng pha v v th n ni ting trn th gii.

Exercises bi tp
I. answer the following questions: Tr li cc cu hi sau. 1. what are the duties of a wine waiter? 2. what is maotai? Why do people give high comments on it? 3. what is shao xing wine? 4. when should the waiter recommend red wine? 5. 6. 7. 8. 9. What is white wine? What is the English for? When should the waiter recommend white wine? Which should be chilled before being served, red wine or white wine? Recommend four famous local post wines to the guest? Recommend four famous Chinese liquors to the guest?

II. Complete the following dialog: Hon tt cc on hi toi sau: 1. Waiter: Here is the wine list ------------. Guest: Thanks. W: Excuse me, sir. ---------------? G: Id like to try some Chinese wine? W: -----------------------------------. G: Is there anything else besides Maotai? W: Yes.---------------------. G: A glass of Fenjiu, please. 2. W: Excuse me, sir. ------------------. G: There are so many wines here. We really dont know-------------------. W: What about ------------------------. Its ----------------------. Many guests -------------. G: Fine, A bottle of Chablis, please. How much is it? W: --------------, sir. -------------------------- in a minute. III. Make situation dialogs: Hy thnh lp cc on hi thoi vi tnh hung cho sn. Situation A: Mr and Mrs Smith come to have dinner in our restaurant. Theyd like to try some Chinese wine. Situation B: A party of four come to have supper in your restaurant. They would like to try some French wines withs their meal. IV. Put the follwing into Vietnamese: i cc cu sau y sang tin Vit. Many people do not know the name of specific wines. However, it is useful to remember the follwing: Bordeaux wines are dry and delightful with almost all food. They are not too heavy, not light, and usually not too expensive. Red Burgundy wines are rich, heavy wines which are perferct for steaks, roasts and even duck. A few rules that are usually followed in serving wine are: white wines, well-chilled, are served with fish, chicken, pork (white meat); red wine are served at room temperature with red meat beef, lamp, and game; rose wine, well chilled, can be served with all meats and fish, and are excellent for buffets and picnics. Champagne, well-chilled, may be served with any course, at any time of day./

CH IM 25 BREAKFAST IM TM
Dialog A:chinese BREAKFAST SCENE: A waiter(w) comes to a guest (G) sitting at the table in the morning. W : Good morning ,sir.Are you ready to order now? G: Id like to try Chinese breakfast to day .What can you recommend? W: For Chinese breakfast ,we have spring roll with shred-ded chicken ,stuffed bun with meat,steamed dumpling with stuffing, noodle soup with shrimps and so on.Which do you prefer? G: Steamed dumpling with stuffing, what is it? W : its steamed dumpling stuffed with shrimps.Its very tasty.would you like to have a try ? G: yes W: thank you,sir. Ill bring it to you right away.Here is your breakfast,sir. G: Hm, its delicious.thank you very much for your recommendation. W: Im glad you like it .Enjoy your breakfast,sir. Hi thoi A : im tm Trung hoa Bi cnh : Ngi hu bn (w) i ti mt ngi khch (G) dang ngi bn vo mt bui sng . W: Xin cho ng .By gi ng sn sng gi g cha : G: Hm nay ti mun th im tm Trung Hoa ,anh c th gii thiu cho ti vi mn gi khng ? W: i vi im tm Trung hoa ,chng ti c bnh m dng vi tht g,bng ngt nhi thjt ,bnh hp vi tht nhi,sp tm v vn vn .ng thch loi no ? G: Bnh hp vi tht nhi l g? W: Bnh hp c nhi vi tm .rt ngon .ng c mun th khng ? G: vng. W: Cm n ng .ti s mang ra ngay.mn im tm ca ng y G: rt ngon .cm n nhiu v s gii thiu ca anh W: ti rt vui khi ng thch iu ny .chc im tm ngon. Dialog B: Western Breakfast Scenne: Mr brown (G) is looking at the menu .A waiter (W) comes over to take the order. W: Excuse me , sir.may I take your order now? G: oh,please give me a few more minutes. W: Please take your time,sir. (affter a few minutes) G: waiter ! W: yes ,sir

G: ID to have american breakfast . W: yes ,americant breakfast .What kind of juice would you like ,tomato juice or orange juice ? G: Id like to have a large glass of orange juice .is it fresh ? W: yes sir. We serve fresh juice only . G: thats fine W: how would you like your eggs ,sir ? G: two ried eggs, sunnyside up W: what would you like to have with your eggs ,bacon , sausage or ham? G: ham W: would you like to have coffee ,tea or milk? G; coffee,please. W: yes sir.so you youd like to have americant breakfast with orange juice,fried eggs, sunnyside up with ham ,and coffee. G: that right. W: thank you ,sir.Ill be with you in a minute. Hi thoi B: im tm ty phng Bi cnh :ng Browm (G) ang xem bng thc n .Ngi hu bn (W) i n v ly ho n . W: xin li ng .ti c th ly ho n ca ng ? G: hy ch ti vi pht na W: c thong th ,tha ng. G: ngi hu bn ! W: vng thua ng . G: ti mun dng im tm M . W: vng im tm M . ng mun dng loi n tri cy no , nc c chua hay nc cam? G: ti mun mt ly nc cam ln . n c ti khng ? W: vng tha ng . chng ti ch phc ph nhng loi nc ti . G: c. W: ng c mun dng trng khng ? G : hai trng chin v mt p la. W: ng mun b g vo trng ,thit heo mui xuc xch hay jambon. G: cho jambon. W: ng c mun ung tr c ph hoc sa ? G: cho c ph. W: vng tha ng .ng mun dng im tm M vi nc cam ,trng chin ,trng p la c jambon v c ph. G: c ri . W: cm n ng ti s tr laiji lt na . Word List danh mc t Spring toll: bnh m cun Juice : nc p tri cy Stuff : nhi nht Fresh : mi ti Bun : bnh ngt trn Sunnyside up :p la Dumpling : bnh hp Noodle :m Sausage :xc xch Ham :jambong Notes-Ghi ch

1. steamed dumpling stuffed with shrimps bnh hp c nhn tm 2. please take your time ,sir c thong th th ng 3. americant breakfast im tm kiu m continental breakfast im tm kiu u 4.what kind juice would you like? Bn mun dng loi nc ep tri cy no 5.How would you like your eggs? Ban mun dng trng th no ? Fried eggs- - - sunnyside up Trng chin - - - trng p la Boiled eggs Trng luc Poached eggs Trng chn Scrambled egg Trng bt (c b v sa) USEFUL SENTENCES CC CU HU DNG 1. Good morning sir.its nice to see you again. cho ng hn hnh gp li ng 2. good morning .welcome to have breakfast here. xin cho hoan nghnh qui v dng im tm ay 3. we have very good spring roll.its delicious. Doyou like to have a try ? chng ti c mn m trn, no rat ngon, ban c mun th? 4. would you like to have another portion dumpling? ng c mun dng mt phn bnh hp khc khng? 5. would you like to have steamed dumpling stuffed with shrimps? Its juicy ng c mun dng bnh hp nhn tm khng n rt ngon 6. we have steamed dumpling stuffed with crad meat or with chicken .which would you like to have? chng ti c mn bnh hp nhn tht cua hoc tht g ong thh dung loi no 7. sorry ,we only have canned pear juice.would you like apple juice instead?its fresh xin li chng ti chi c nc l ng hp ng c th dng nc to thay th ? 8. would you want to have black coffee or white coffee? ng mun dng c ph en hay c ph trng 9. we have toast, croissant ,and pie.which do you refer? chng ti c bnh m nng bnh sng tru va bnh nhan nng .ng thch loi no? 10. is there any thing else youd like to order before I leave ? ng c mun gi loi no khc trc khi ti i? Exercises Bi tp Tr li cc cu hi sau: What can you recommend if a guest likes to try some chinese breakfast? When the guest thanks you, what should you say? If the guest tells you he likes to give order in a few minutes, what should you say? What should you ask if a guest order the egg? What information should you learn when a guest tells you he would like to have American breakfast?

What does the continental breakfast consist of? What does the American breakfast consist of? What did you have for breakfast this morning? Complete the following dialogs: Hon thnh cc on i thoi sau: Waiter: Good morning . ? Guest: Id like to have continental breakfast. W: _______________________. G: Orange juice, please. W: ____________________. w: _________________? g: Boiled, four minutes, please. w: _______________? G: Ham.And Im rather hungry .Would you bring it to me as soon as possible ? W: ___________________________ III .Make situational dialogs: Hy hon thnh cc on hi thoi vi tnh hung cho sn . SituationA. A lady ,who is interested in Chinese food , comes to your restaurant to have breakfast . Situation B.A couple of young Americans come into the restaurant. Theyd like to have continental / English breakfast . (For your reference) Breakfast Menu Continenal Breakfast Tomato juice ,prune juice ,apple juice ,fresh grapefruit juice . ___________________________________ Fresh breakfast roll,Hot croissants or toast served with buter,marmlade, honey or jam ____________________________________ Tea ,coffee or milk ENGLISH BREAKFAST Tomato juice ,prune juice ,apple juice ,fresh grapefruit juice Porridge or cereals of your choice ______________________________ Two eggs cooked as you wish with Bacon ,Sausage,Mush-room or grilled tomato _______________________________________ Fresh breakfast roll,Hot croissants or toast served with buter,marmlade, honey or jam ______________________________________ IV.Put the following into Vietnamese: i cc cu sau y sang ting vit Doctors advise people to eat a good ,well-balanced breakfast, especially if they work. The continental breakfast is a light breakfast .French people usually have rolls and coffee. Many other people prefer sweet rolls.English people eat hearty breakfast .They usually perfer tea with milk and sugar to coffee, Russians like lemon in their tea.Te Chines drink green tea . Americans often have ham or bacon abd eggs and coffee. Nowadays most people order some kind of fruit with breakfast.

CH IM 26: RESERVATION VIC T TRC BN N Scene A: the telephne in swan house rings .a captain (C) an-swers the call. C: good morning .the Swan House. Li ming speaking .may I help you? G: what time do you open this evenning C: we open at six thirty. Madam.and we take the last or-ders at ten thirty. G: well,Id like to reserve a table for four this evening. C: yes madam .what time would you like to have your table? G: about seven I think. C: a table for four at seven this evening. May I have your name,madam? G: Leavens, Mary Leavens C: thank you,mrs Leavens. WE look forward to having you tis evening G: oh, one more thing .any chace of a table by the window? Wed like to enjoy the night view of Shanghai. C: I see. Leave it to me.WE will try our best. Is their anything else I can do for you ? G: no thanks.good bye C: Good bye ,mrs Leaven . and have a good day Hi thoi A: t trc bn n qua in thoi Bi cnh :in thoi trong Swan House reo ln .i trng (c) tr li in thoi . C: xin cho Swan house. L minh ang ni y . ti c th gip b G: chiu nay my gi th anh m ca C: chng ti m lc 6 gi 30 , tha b .v chng ti nh vic t cui cng vo lc 10 gi 30 G: no ti mun t bn 4 ngi chiu nay C: vng th b b mun my gi G: khong 7 gi ,ti ngh vy C: mt bn cho 4 ngi .7 gi ti nay .ti c th bit tn b G: leaven ,mary leaven C: cam on b chng ti mong gp b ti nay G: cn mt iu na .c bn no gn ca s khng ?chng ti mun thng thc cnh m ca thng hi C: ti hiu cho ti .chng ti s c gng ht sc .cn iu g khc na khng b ? G: khng cm n .tm bit C: tm bit b chc mt ngy tt lnh Dialog B: dealing with a complaint about Reservation Scene : mrs leavens and her friends come into the restaurant in the evening .A hostess (h) greets them H: good evening ladies and genlemen. Do you have a reservation ? G: we have booked a table for four. The name Mary leavens H: One moment please Oh ,Id afraid that there is no table reservation marked in that name madam G: what ! I phoned this morning muself and I was promised a window table. H: I see. There must be some mistake . I do apologise for that ,mrs Leaven. WE have a nice table for you ,but Im afraid that it is not by the window. G: well,well have it .but I must tell you Im muchdisappointed with your service H: Im awfully sorry .well report it to the manager and hell look into the matter.i beleave such things wont happen again. And well do our best to make your evening here a pleasant one. This way , please. Hoi thoai B : gii quyt li than phin v viefc t truwowc bn

Bi cnh : b Leaven v nhng ngi bn ca b n nh hng vo bui ti . Ngi ch (H) cho h. H: Xin cho quy v. qu v c dt trc khng? G: chng ti d t mt bn cho 4 ngi. tn l Mary Leavens. H: Xin ch mt cht b Leavens. ti e rng khng c bn cho 4 ngi tn l Mary Leavens. G: ci g? Chnh ti gi in thoi sng nay v ti dc ha c mt bn gn ca s. H: Ti hiu, c l c s nhm ln. ti tht s xin li v chuyn , b Leavens. Chng ti c mt bn thoi mi cho qu v, nhng toi e rng n khng gn ca s. G: No, chng ti th. Nhng ti phi ni vi b rng ti tht tht vng v s phc v ca b. H: Ti thnh tht xin li b Leavens. Ti s thng bo vi ng qun l v ng ta s xem xt. Ti tin rng nhng iu nh vy s khng sy ra na.v chng ti s c gangswheets sc lm cho bui ti ca bafowr y tht d chi. mi i dng ny. Word list Danh muc t Swan book: con thin nga Book: t Captain: i trng Mark : nh du Chance: c hi Night view: cnh m Apologise: xin li Deal with : x l gii quyt Complaint: than phin Awfully : rt NOTE GHI CH 1.good morning the swan house. Liming speaking .may I help you Xin cho swan house .li ming y ti c th giup gi cho bn 2.and we take the last order and ten thirty V chng nhn vic t hn cht l 10 gi 30 3.what time would you like to have your table ? Bn mun c bn lc my gi ? 4 .is there any thing else I can do for you ? Cn iu g khc ti c th lm cho b? 5.I do apologise for that Ti tht s xin li v iu USEFUL SENTENCES_ Cc cu hu dng 1. how many people do you have madam ? tha b b c bao nhiu ngi 2. how many people are there in all tt c c bao nhiu ngi ? 3. whos the reservation for? t bn cho ai 4. what time would you like ? ng mun t ban vo my gi 5.Im fraid we only serve lunch till 2:30:pm Ti e rng ch phc v gi n tra ti 2 gi 30 chiu 6. very good sir. We looking forward seeing you soon Rt tt chng ti mong ch thy ng sm 7. Im afraid were fully booked at time Chng toi e rng chng ti c t ht vo thi im

8. we open round the clock chng ti m ca sut ngy m 9. Im sorry th arent any table left for .., but we can give you a table at Ti xin li khng cn bn no trng nhng ti c th sp xp mt bn vo lc .. 10. I regret to say we cant guarantee,but well do our best . Ti rt tic khi ni rng chng ti khng bo m .nhng chng ti s c gng ht sc 11. yes sir . we have resesved a window table for you vng tha ng chng ti c gi mt bn gn ca s cho ng Exercise Bi tp 1.tr li cc cu hi sau: 1 what should you say when ypu pick up the telephone receiver to answer an outside call ? 2. what information should you learn ij a guest asjs you to reserve a table for him ? 3. if there is a resonable special requirement, what should you say ? 4. what should you ask before you say goodbye to the guest ? 5. what information should you learn fist when a guest with a reservation comes into your restaurant 6. what will you do after that 7.What will you do if a guest says he has a reservation but you cat find his name on the reservation list 7.do you think it nesessary for the restaurant to investigate why the guest name is not in list? Why? II. HOAN THNH CC ON HI THOI SAU 1. waiter :_________________________ Guest: Id like to have dinner in your restaurant at 7:00 tonight W: _________________________? G: a table for two? W: ___________________________? G: david Smith W: mr Smith.,_______________________ ? G: no thank. 2. W________________________ G: this is Herry gren is speaking. Id like to have atable for four toninght W________________________ G: at about eight W: _________________________? G: yes you right .by the way could you give us a table in the corner ?wed like to have a qiuet table . W___________________? G: Thank you goodbye III make situational dilogs : Hy thnh lp cc on hi thoi vi tnh hung sau Situation A: Mr white phones rose restaurant .his family would like to have a diner in it tomorrow. A waiter anser the call Situation B: the white come to restaurant the next day . a hostess receives them.but couldnt find their reservation on the list. Besides the restaurant is full now IV . put the following into Vietnamese: Since most restaurant reservation are make via the telephone ,it is important that the employees are courteous while speaking to the guest

Telephone procedures are most important in the reservaion section. This is the prospective guests first impression of the hotel and incorrect handling will often result in a loss of business. BE pleasant ,frienly, courteous and helful at all time. Remember that the voice will transmit the speakers disposition and a smile can be convayed over the telephone. Have a pice of paper and pen ready for note talking. Ask questions in a definite order as this will help to expedite the call and avoid over looking appropriate information. CH IM 27 BIRTHDAY PARTY TIC SINH NHT Dialog A: serving longevity noodles Scene: Mrs Smith sits at the table looking at the menu. A waiter comes to take the order W; good evening madam .Are you ready to order now? G; You see today is my birthday W Im glad to hear it. Happy birthday to you madam G: thank you .Since Im in china .id like to celebrate my birtday in chinese way. Would you tell me what you chinese people have for a birthday? W: with pleasure .we usualy hold a granbirtday dinner party and at the end of it we have noodles as the last course. G: very interesting ! is there any specila meaning for one to have noodles on his birthday ? W we chinese people think long noodles symbolize longevity. Thats why it is amust for every birth party G: well , Id like to have teamed hairy crab, mushrom with bamboo shoots and special spicy chicken. And same noodles too. W: may I suggest the noodles soup with shrimps? G:Thats fine. W: so thats Steamed hair crab, Mushroom with bamboo shoots, Special spicy chicken and Noodle soup with shrimps. Thank you, madam. Ill bring them to you right away. Hi thoi A: phc v Longevity Noodles (m Trng Th) Bi cnh: b Smith ngi ti bn, ang xem thc n. Ngi bi bn n nhn mn t. W: xin cho b. By gi b sn sng t mn cha? G: anh bit, hm nay l sinh nht ca ti W: Ti rt vui khi nghe nh vy. chc mng sinh nht b. G: cm on. Bi v ti sng Trung Hoa, ti mun t chc sinh nht ca ti theo kiu Trung Hoa. Anh c th ni cho ti bit ngi Trung Hoa thng dng g cho ngy sinh nht? W: Rt sn lng. Chng ti thng t chc nhng bui sing nht ln vo ban m v cui bui tic, chng ti thng c m l mn cui cng. G: Rt th v! C g c bit cho ngi dng m vo ngy sinh nht ca h? W: chng ti, nhng ngi Trung Hoa ngh rng nhng si m di tng trng cho s trng th. l l do ti sao l mt iu bt buc cho mi bui sinh nht. G: No, ti mun c cua hp, nm nu vi mng v g c v c bit. v cng mt t m. W: Vng, tha b. Ti ngh sp m vi tm dc khng? G: c. W: vy l cua hp, nm naausvowis mng v g c v c bit v sp vi tm. Cm n b. Chng ti s mang ra cho b ngay. Dialog B: Serving Birthday Cake Scene: At the end of Mr whites birthday dinner party, a waiter comes to serve the birthday cake.

W: Happy birthday Mr White. G: Thank you. W: May I serve you the birthday cake now? G: Yes, please. W: Here is your birthday cake, Mr White. You have put your name and some congratulations on it. G: Oh, How nice! W: shall I light the tiny candles for you, or would you like to doit yourself? G: Oh, Id like to do it myself. Bring me soma matches, please.W: here you are, sir. (Mr White light the candles. People sing the song Happy birthday. Then Mr White blows out all the candles and all applaud.) W: Excuse me, sir. May I cut the cake into pieces now? G: Yes. (the waiter cuts cake and serves itto every guast.) W: Here you are. Enjoy your cake. G: (To the waiter) Here is one piece left for you. Please take it. W: Oh, its very kind of you. But Im working now. We cant have anything while working. Thank you just the same. Enjoy your cake, ladies and gentlemen. Hi thoi B: Dn bnh sinh nht Bi cnh: Vo cui bui tic sinh nht ban m cu ng White, ngi hu bn n dn bnh sinh nht ra. : chc mng sinh nht ng White. G: cm n. W: By gi ti c th dn bnh sinh nht ra c khng? G: Vng, c. W: y l bnh sinh nht, ng White. Chng ti ghi tn v li chc trn. G: , rt p. W: Ti c th thp nhng cy nn nh cho ng, hay ng t thp? G: , ti t lm. Mang cho ti mt vaifque dim. W: y, tha ng. (ng White thp nhng cy nn. ngi ta ht bi ht Chc mng sinh nht. sau ng White thi tt tt c nhng cy nn v tt c v tay.) W: Xiin li ng. By gi ti c th ct bnh thnh nhiu phn? G: Vng. (Ngi hu bn ct bnh v mi mi ngi khch). W: y l ca ng, chc n ngon. G: (Quay qua ngi hu bn) y l mt phn cn li cho anh. Hy cm n. W: ng rt tt. nhng by gi ti ang lam vic. chng ti khng th n bt c th g trong khi ang lm vic. cm n. Chc qu v dng bnh ngon. Word List Danh mc t Longevity: tui th, s sng lu Congratulation: chc mng Celebrate: t chc, mng l Pleasure: s sn lng, nim vui Tiny: nh Grand: ln Candle: nn Course: mn n Match: que dim Symbolize: tng trng Blow out: thi tt Crab: cua Applaud: v tay

Bamboo: mng Piece: mu, mnh Bamboo shoots: mng non Notes ghi ch Happy birthday to you, madam. Chc mng sinh nht b. Thats why it a must for every birthday party. l l do ti saonos l mt iu bt buc cho mi bui tic sing nht. Hairy crab Cua rang me Special spicy chicken Tht g c gia v c bit Noodle soup with shrimps Sp m tm. Its very kind of you. But Im working now. We cant have anything while working. Thank you just the same. Bn tht tt. nhng by gi chng ti ang lm vic. Chng ti khng th n bt k th g trong khi ang lm vic. cm n. Useful Sentences cc cu hu dng Many happy returns of the day! Chc anh kho sng lu! Congratulation! Chc mng! Happy new year! Chc mng nm mi! Merry chrishmas! Chc mng Ging Sinh vui v! Have a nice holiday! Chc mt k ngh tt p! Have a pleasant journey! Chc mt chuyn i tht vui! Good luck to you! Chc may mn! Wish you every success! Chc thnh cng! Wish you good health! Chc sc kho! Best wish for an early recovery! Chc sm phc hi! Oh, its very kind of you. Butwe dont accept tips. Thank you just the same. , ng tht l t t. nhng chng ti khng nhn tin thng. cm n. We dont take gifts the guests offer. Its our hotels regulation. Chng ti khng nhn qu khch cho. l ni qui ca khch sn chng ti. Exerciss Bi tp Answer the following questions: Tr li cc cu hi sau: What should a waiter say when he learns that it is the guests birthday today? What is the traditional way in China to celebrate ones birthday? How do the Westerners celebrate their birthday? How did you celebrate your birthday last year? Why do Chinese people have long Noodles on their birthdays.? When should a waiter serve the birthday cake at a birthday dinner party?

What do the foriegners usually do before cutting the birthday cake? Can a waiter take anything the guest offers while working? What should he say to the guast then? Complete the following dialogs: Hon thnh cc on i thoi sau. Guest: tomorrow is my birthday. And Id like to have a birthday party. Can you arrange it for me? Waiter: . ? G: I want to order a large birthday cake, several kind of cold dishes, pastries and fruits. W: ? G: yes, Id like to have some beer. W: ? G: That sounds good. W: ? G: A bouquetof roses. W: yes, . ? G: about fifteen people. W: ? G: Half past six in the evening. W: ? 2. G: Its my birthday today. W: . ? G: Oh, Id like to celebrate my birthday in Chinese way. What can you recommend? W: ? G: Why do the Chinese people have the noodles on their birthday? W: ? G: Thats very interesting. Id like to have a noodle soup with shrimps. W; ? Make situational dialogs: Hy thnh lp cc on hi thoi vi tnh hung cho sn. Situation A: Aguest comes to have dinnerin your restaurant. Its his birthday and he want to celerate it in the Chinese way. You receive him. Situation B: A group of guests are having a birthday party in your restaurant. You serve them the birthday cake. They invite you to have a drink with them. Put the following into Vietnamese: i cc cu sau sang ting Vit. Birthday is the west, as in China, are considered occasion for congratulations and sometimes for gifts from near friend. It is not polite in western manners to enquire the age of the person congratulated if he is over twenty. If one is invited to a birthday party, it is perfectly proper to go either with or without a gift. One should offer his hearty congratulations upon greeting the guest of honor, and again upon leaving. One may say,many happy returns of the day! or just simply, congratulation.. Ch im 28 BANQUET TIC LN Dialog A: banquet Reservation Scene: Mr Smith rings the Rose Restaurant in his room. He would like to invite some friends to have dinner in the restaurant. A captain (C) answers the call. C: Good afternoon, Rose restaurant. May I help you? G: Im staying in your hotel. Id like invite some friends to dinnerthis Saturday evening. Please arrange it for me. C: How many people are there in your party, sir?

G: Forty. C: Do you prefer Chinese food or Wester food? G: Chinese food. C: Fine. How much would you like to pay for each person? G: 200 yuan for each. C: Very good, sir. May I know your name and room number? G: Smith, George Smith, room 923. C: Thank you Mr Smith. Anything special youd like to have on the menu? G: You see, I know little about Chinese food. Ill leave it to you. C: With pleasure. So thats a dinner party for forty people at 200 yuan each this Saturday evening. Is that correct? G: Right. C: Ill send you two menus for you to choose and we can discuss the details later. G: Very well. C: Were looking forward to being of your service, Mr Smith. Good-bye. And have a nice day. Hi thoi A: t tic ln. Bi cnh: ng Smith gi in thoi cho nh hng Rose trong phng ca ng ta. ng y mun mi vi ngi bn ti dng cm ti nh hng. i trng (C) tr li in thoi. C: Xin cho, nh hng Rose. Ti c th gip g? G: Ti ang trong khch sn ca anh. Ti mun mi vi ngi bn ti dng cm ti vo ti th by ny. Lm n sp xp cho ti. C: C bao nhiu ngi trong nhm ca ng? G: Bn mi. C: ng mun n mn Trung Hoa hay Ty Phng? G: Thc n Trung Hoa. C: Tt. ng mun tr mi phn bao nhiu? G: 200 Nhn dn t mi phn. C: Rt tt. ti c th bit tn v s phng ca ng? G: Smith, George Smith. Phng 923. C: Cm n ng Smith. ng c mun mn g c bit trong thc n? C: anh bit, ti bit rt t v mn n Trung Hoa. S vic cho anh. C: Rt sn lng. Ba tic ti cho 40 ngi vi 200 nhn dn t cho mi phn vo ti th 7 ny. C ng khng? G: ng. C: Ti s gi ng hai bn thc n chn v chng ta s tho lun chi tit sau. G: Rt tt. C: chng ti ang i s phc v ca bn, ng Smith. Tm bit. v chc ng c mt ngy tt p. Dialog B: Talking about Banquet Menu. Scene: Mr Richard reserved tables for 40 people on the 2nd of February in Rose Restaurant. Later the captain sent him a confirmation latter with two menus for him choose. Now, Mr Richard is discussing the details with the captain on the phone. G: Thank you very muchfor the two menus you sent me. Both are good, but I think the second one is better. C: Very good, Mr Richard. The second menu. G: But Id like to have a chicken dish and a seafood dish instead of the duck and the sea cucumber on the menu. Could you please arrange it for me? C: With pleasure, Mr Richard. Lets see. How about Braused prawns with tomato sauce and Crisp fried chicken, sir? They are very dilicious. G: Ill listen to you. C: now, what time would you like to have the dinner party?

G: About 7:30. is it all right? C: That will be fine, Mr Richard. G: Well. Shall I pay in advance for it? C: Oh, I dont think it is necessary, sir. If you have any question, please feel free to copntact us. G: I will. C: We look forward to seeing your party on the 2nd February, Mr Richard. Good-bye. Hi thoi B: bn v thc n bui tic ln. Bi cnh: ng Ruchard t cc bn n cho 40 ngi vo mng 2 thng 2 nh hng Rose. Sau i trng gi cho ng mt l th xc nh km theo c hai thc n. ng chn. by gi ng Richard ang tho lun chi tit vi i trng qua in thoi. G: Cm n v hai thc n gi cho ti. C hai u rt tt, nhng ti ngh ci th hai th tt hn. C: Rt tt, ng Richard. Thc n th hai. G: Ti mun thay mn vt v mn sea cucumber (ng vt bin) bng mn tht g v mn hi sn trn thc n. Anh lm n sp xp dm ti. C: Rt sn lng, tha ng Richard. Chng ti hiu ri. cn v mn tm pan-dan hm vi nc st c chua v g chin gin th th no tha ng? Nhng mn ny rt ngon. G: Ti ang nghe anh y. C: No ng mun bui tic vo lc my gi? G: Khong 7 gi 30. nh vy c khng? C: Rt tt tha ng Richard. G: , ti c phi tr trc khng? C: , ti khng ngh n cn thit tha ng.nu ng c bt k cu hi no c lin h thoi mi vi chng ti. G: ti s. C: Chng ti mong i ba tic ca ng vo ngy mng 2 thng 2 htuwa ng Richard. Tm bit. Word list dang mc t Banquet: tic ln Prawn: tm pan-dan Correct: ng Crisp: gin Discuss: tho lun Advance: iu tin b, s tr trc Detail: chi tit In advance: trc, sm Confirmation: chnh xc Necessary: cn thit Braise: om, hm tht Contact: lin h Notes ghi ch Do you prefer Chinese food or Western food? Bn thch mn n Trung Hoa hay Ty phng? How about Braised prawns with tomatosauce and Crisp fried chicken, sir? Cn v tm om vi nc st c chua v g chin gin tha ng? Braised prawns with tomato sauce Tm om vi nc st c chua Crisp fried chicken G chin gin. Well, shall I pay in advance? , ti phi tr trc ch?

Oh, I dont think it is necessary, sir. , ti khng ngh n cn thit tha ng. You need do it. I dont think it necessary. I dont think you have to do so. ng khng cn l vic d. Ti ngh l n khng cn thit. ti ngh l ng khoog cn phi lm nh vy. If you have any question, please feel free to contact us. Nu ng c thc mc g, c thoi mi lin h vi chng ti. Useful sentences cc cu hu dng How many people will there be, madam? S c bao niu ngi tha b? At what timehave you planned to hold the banquet? ng d nh t chc tic vo lc my gi? Leave it to me.That can easily be arranged Hy ti lo.iu tht d dng sp xp. Do you have any special wishes as regards the food? ng c s thch g c bit v thc n khng? The drink are not included in the prices we quoted. Cc thc ung khng c a vo trong bng gi m chng ti a ra. The cost of the drinks will be charged separately. G thc ung c tnh ring. Ill make a note of that.Everything will be alright,Im sure. Ti s ghi li.Ti chc chn mi vic s n. We can discuss any futher details later. Sau ny chng ta c th tho lun chi tit hn. We will send you a confimation letter soon. Chng ti s gi th xc nhn sm cho ng. What type of service wuold you require?. ng mun yu cu loi dch v gi? What sort of table plan do you have in mind? ng nh t loi bn no? Ill send you some sample menus. Ti s gi mu thc n n cho ng. Exercises-Bi tp I.Answer the following questions: Tr li cc cu hi sau. 1.What information should a captain learn if a guest tells him that he would like to hold a banquet in the restaurant? 2.Should the captain ask the guest to tell him the guests room number if the guest is staying in the hotel?Why? 3.Do you think it is nesessary for the captain to ask what the guests room number is if the guest is staying in another hotel?Why? 4.You think it is neseeary for the captain to repeat all the information about the reservation before he says good-bye to the guest?Why? 5.What should the captain say to end the telephone conversation? 6.What should the captain do if the guest tells him that he does not like a certain dish on the banquet menu? 7.Should a guest pay in advance for a forty people dinner party? 8.When should the captain tell the guest,If you have any questions,please feel free to contact us? II.Complete the following dialogs: Hon thnh cc on hi thoi sau. 1.Waiter:..sir.?

Guest:Id like to hold a banquet in your restaurant.Would you please arrange it for me? W:? G:Twenty. W:.? G:At 8:00 p.m. on April the fifteenth. W:.? G:300 yuan for each. W:? W:Here are the menus.Please G:All right. 2.W: have you _________________? G: can we have a lobster instead of the oyster W: ______________, sir .__________? G: thats good. One more thing,wed like to have some Motai. Please get some for us W: ___________________________ G: shall I pay in advance? W: Im afraid you____________ G : well,Ill go to your ofice tomorrow afternoon. W:_______________________ III. Make situation dialogs: Situation A: mr Smith , the manager of the Northeast Travel Agency , calls Rse restaurant. He want to hold at 200 people dinner party in the restaurant. You answer the call Situation B: mrs john son comes to the restaurant. She wants to have a birth day part in it.she has invited 40 people IV. Put the fowlling into vietnamese Buffets are a verypopular way of intertaining,especialy For large group. They may be served at a lucheon or dinner. They may be fomal or in fomal. Food may be servsd cold or warm. At a buffet many people can be servsd in short time. Fewer waiters are necessery. The food is attractively arranged on a long table or sidebord. Guests take their plates and choose their food from a variety of dises. Usually they sit at tables. But at infomal beffet on the terrace or in the garden, people eat stading up. If they do this, they have to eat most foods with a fork or with their fingers. CH IM 29 SPECIAL SERVICE Dch v c bit Dialog A: looking for something missing Scene : Mr brown come in to the restaurant huriedly, for his wifes locket is missing. A waiter helps him. G: Could you help me? W: yes, sir. What can I do for you? G: We are staying in your hotel. My wife and I had dinner here last night. But back to the room, she found her locket missing. I think she must have dropped it somewhere here. W: Im sorry to hear that, sir. When this you leave our restaurant last night? G: At about 10. and we had dinner at that table by the window. W: We did find a locket on a chairther last night. One moment, please. Is this yours? G: Yes, that is the very locket with her initials J.E. on it. It was a present to my wifeon her last birthday. Thank you very much. This is for you.

(He takes out some money). W: Oh, its very kind of you. But we dontaccapt tips. Thank you all the same. Goodbye, and hope you are enjoying your stay with us. Hi thoi A: tm kim nhng g b mt Bi cnh: ng Browni vo nh hng mt cch vi vng bi v mt mn trang suwcscuar v ng ta b mt. ngi hu bn gip ng y. G: anh c th gip ti? W: Vng tha ng. Ti c th gip g cho ng? G: Chng ti ang trong khch sn ca anh.v ti v ti hm qua n cm ti y. Nhng khi chng ti tr li phng, b ta nhn thy mn trang sc b mt. ti ngh c l c ta lm rt y. W: Ti rt tic khi nghe nh vy tha ng. Ti hm qua ng ri nh hng vo lc no? G: Vo khong 10 giowfvaf chng ti n ti ti bn bn kiakees ca s. W: ti qua chng ti thy trang sc trn gh ng kia. Lm n i mt cht. Ci ny c phi ca ng? G: Vng ng l trang sc hnh tri tim ca c y vi hai tn u l J.E. trn n. N l mt mn qu cho v ti nhn ngy sinh nht va qua.ca c y. cm n rt nhiu. Ci ny cho anh. (ng y ly ra t tin) W: , ng rt tt. nhng chng ti khong c php nhn tin thng. cm n. Tm bit, v hy vng ng s thch li y vi chng ti. Dialog B: Serving Moslems Scene: Mr Green is a Moslem. He is looking at the menu and a waiter comes to take the order. W: excuse me, sir. May I take your order now? G: Yes, Id liketo have Clear soup and Veal steak. W: How would you like your steak, rare, medium or well done? G: Rare please. W: Any vegetables youd like to have with your steak? We have peas, cauliflower, asparagus and carrots. G: cauliflower. And Id like to have tomato salad. W: what would you like to have for dasert, sir? G: some stewed ffuit and black coffee. W: so thats clear soup, veal steakrare with cauliflower, tomato salad, stewed fruit and black coffee. Anything else youd like to have sir? G: Thats enough for me, I think. One more thing, Im from the Middle East. Im a moslam, you see. We believe in Islam. W: Oh, I see. Ill tell chef about it. He knows well how to prepare meals for moslema. Leave it to us, and we arrange everything for you. Im sure you will be satisfied. G: Thank you. W: You are most welcome. Hi thoi B: Phc v ba n cho ngi theo o Hi. Bi cnh: ng Green l ngi Hi gio. ng y ang xem thc n v ngi hu bn n nhn mn t. W: xin li ng. By gi ti c th nhn mn t? G: vng, ti mun sp trong v tht bt tt b. W: ng mun bt tt nh th no, ti, va hoc chn? G: Ti. W: ng mun dng rau g vi b bt tt? chng ti c u H Lan, sup lo, mawawngtaay v c rt. G: sp l. V ti mun x lch trn c chua. W: ng mun dng g cho mn trng ming?

G: cho tri cy ngm v c ph en. W: vy sp trong, b bt tt, b ti vi sp l, rau trn c chua, tri cy ngm v c ph en.. ng mun dng g na khng? G: ti ngh nhng th cho ti. Mt iu na, ti t Trung ng n. ti l ngi o Hi, anh bit . Chng ti tin vo o Hi. W: , ti bit. ti s ni vi u bp v chuyn ny.ng y bit rt roxcachs chn tic ba n cho ngi o Hi. hy cho chng tooivaf chng ti s sp xp mi th cho ng. Ti chc rng ng s tho mn. G: Cm n. W: khng c g. Word list danh mc t Huriedly: mt cch vi v Veal: tht b Locket: trang sc Cliflower: sp l Drop: rt Carrot: c rt Initial: ch u (ca mt ci tn) Stew: hm Present: mn qu Islam: do Hi Moslem: ngi theo o Hi Satisfy: tho mn .

Notes Ghi ch
1. Im sorry to hear it. Ti ly lm tic khi nghe nh vy. 2. We did find a locket on a chair there last night. Chng ti thc s nhn thy trang sc trn gh ng kia ti hm qua. 3. Ill tell the chef about it. Ti s bo vi u bp v chuyn ny. 4. Leave it to us, and well arrange everything for you. Hy cho chng ti, v chng ti s sp xp mi th cho bn.

Useful sentences cc cu hu dng

1. Excuse me, but could you tell me what the trouble is? Xin li, nhng b c th cho ti bit c chuyn rc ri g vy? 2. Im sorry to learn that. When and where did you last see it? Ti rt tic khi bit c iu . Ln cui cng b thy n l u v khi no? 3. Would you please describe it for me? Xin b miu t n? 4. It is rare for things to disappear in our restaurant. trong nh hang ca chng ti cc c t khi b bin mt. 5. Is anything wrong, madam? C sai st g khng tha b?

6. I do apologize for this unfortunate incident. Ti thnh tht xin li v s c ny. 7. We have a selection of vegetarian dishes. Chng ti c cc mn n chay c chn lc. 8. We guarantee the meat is pure beef. Chng ti bo m rng mn tht ny c lm hon ton t tht b. 9. Our restaurant caters for various religion. Nh hang chng ti cung cp thc n thch hp vi nhiu tn gio khc nhau. 10. We offer special menus for different diets. Chng ti c nhng thc n c bit vi nhng mn n king khc nhau. 11. Will there be any special dietary requirement? C ai c nhu cu n king c bit khng? 12. Well satisfy all our guests whatever their religion or state of health may be. Chng ti s lm hi long mi thc khch bt k h theo tn gio no hoc tnh trng sc kho ra sao.

Exercises Bi tp
1. 2. 3. 4. 5. 6. 7. 8. I. Answer the following questions: Tr li cc cu hi sau. Suppose you are a waiter. What should you say if a guest tells you he has found something missing? What should you do after you learn that? What should a waiter say if a guest offers him some tips? When should a waiter say, Hope you will njoy your stay with us? When should a waiter say, Hope you enjoyed your stay with us? What should a waiter ask the guest who h as ordered Veal steak? What should a waiter do if a guest tells him that he is a Moslem? What should a waiter do if he has found something a guest lost?

II.

Complete the following dialogs: Hon thnh cc on hi thoi sau. 1. Guest: Could you help me ? Waiter. Y es,__________._____________________? G: I couldnt find my camera. I think I may have left it in your restaurant. W:______________._________________________? G: At 9:00 last night. W: _____________________? G: I think I put it somewhere near the window. W:_____________________? G: Y es, its mine. Thank you. W:____________________?

2. G: You see, Im a Moslem. W:___________________._______________ _____________. G: Thank you. W:_____________________. 3. G: Would you please do me a favour? W:_______________________? G: Im a diabetic. W: Oh, I see. Ill________________________. leave _________________________. Im sure ______________________________. . Make situationl dialogs: Hy thnh lp cc on hi thoi vi tnh hung cho sn. Situation A. A guest tells you his ring is missing. He is sure it is some where in your restaurant. You help him. Situation B. A guest orders some vegetable dishes. He tells you that he is a vegetarian. V. Put the following into Vietnamese: i cc cu sau y sang ting Vit. Many people have to be careful about their food. It is sometimes difficult for them to travel. However, nowadays they make arrang ements with the hotel to prepare the kind of food they are able to eat. Some people who are ill or who are allergic to certain foods or spices have special menus prepared. Others who have to whatch their weight avoid fattening foods. A few people, those who are vegetarians, never eat meat, poultry or fish.

Ch im 30

Room Service
Dch v phng
Dialog a: Taking Orders
Scene: It is in the morning. Mr brown rings the room service Section. He would like to have breakfast in the room. a clerk (C) answers the call. C: Good morning. This is Room Service Section. May I help you ? G: Id like to have breakfast in my room. C: Yes, sir. May I have your room number ? G: Room 826.

C: G: C: G: C: G: C: G: C: G: C: G: C: G:

Yes, Room 826. What would you like to have, American breakfast or Continental breakfast ? Continental breakfast, please. What kind of juice would you like to have, orange juice or lemon juice ? Have a got tomato juice ? Yes, sir. Then Id like to have tomato juice. Coffee or tea, sir? Black coffee, please. How many people do you have, sir ? Just for one. Sir, youd like to have Continental breakfast with tomato juice and black coffee for one person. Is there anything else youd like to have ? No. Not for the time being. Thank you, sir. You breakfast will be sent to your room In ten minutes. Good bye, sir. Thank you for calling. Good bye.

Hi thoi A: Nhn mn t
Bi cnh: Vo bui sng. ng Brown gi in thoi vi b phn dch v phng. ng ta mun n sng trong phng. C th k (C) tr li in thoi. C: Xin cho. y l b phn dch v phng. Ti c th gip g cho ng? G: Ti mun n sang trong phng ca ti. C: Vng, Tha ng. Ti c th bit s phng ca ng ? G: Phng 826. C: Vng, phng 826. ng mun dung g, ba sang kiu M hay kiu u? G: Kiu u. C: Loi tri cy no ng mun, nc cam hay nc chanh. G: C c nc c chua? C: C, tha ng. G: Vy th ti mun ung nc p c chua. C: C ph hay tr tha ng? G: C ph en. C: Bao nhiu ngi tha ng? G: Ch mt ngi. C: Tha ng, ng mun n sang kiu u vi nc p c chua v c ph en cho mt ngi. ng c mun g khc? G: Khng. Khng phi cho lc ny. C: Cm n ng. Trong mi pht na n sng s c a ti phng ca ng. Tm bit ng. Cm n gi. G: Tm bit.

Dialog B: Delivering Breakfast

Scene: A waiter delivers the breakfast to Room 826. He knocks

W: G: W: G: W: G: W: G: W: G: W: G: W: G: W:

at the door. Room Service. May I come in? Come in, please. Good morning, sir. Here is the breakfast youve ordered. Put it on the table, please. Ive brought a newspaper for you to read at breakfast. Here you are. Oh, its very nice of you. What should I do with the plates when I finish the breakfast? Just leave them on the table, sir. Well come and collect them later. I see. Would you like to have something more besides the breakfast, sir. Nothing at the moment. But a friend of mine is coming over. Wed like to have a working lunch in the room. How do I get in? You can dial 7 to call Room Service and order whatever you like for lunch. Thank you very much. Youre welcome. Now, would you please sign the bill, sir? Here you are. Thank you, sir. Good-bye and have a nice day.

Hi thoi B: Giao thc n im tm

Bi cnh: Ngi hu bn giao thc n im tm ti phng 826. Anh ta g ca. W: Dch v phng y.Ti c th vo? G: Mi vo. W: Xin cho ng. y l ba sang ng t. G: Hy trn bn. W: Ti mang mt t bo ti cho ng c lc n sang. y Tha ng. G: , anh rt tt. Ti lm g vi nhng ci a ny khi Ti n xong. W: Hy trn bn tha ng. Chng ti s n ly Chng sau. G: Ti bit. W: ng cn mun g cng vi ba n sang khng, tha ng? G: Khng c g vo lc ny. Nhng mt ngi bn ca ti s n. Chng ti mun c ba n tra lm vic trong phng. Lm sao ti c c. W: ng c th quay s 7 gi dch v phng v t bt k iu g ng thch cho bui n tra. G: Cm n rt nhiu. W: Khng c chi. No, ng lm n k vo ho n. G: Tha ng y. W: Cm n ng. Tm bit v chc mt ngy tt lnh.

Word List Danh mc t

 1. 2.

Section Besides Lemon Sign Deliver Bill Plate Do with Collect

: phn, b phn : thm vo : chanh : k : giao : ho n thanh ton : a : cn lm g : thu gom

Notes Ghi ch
May I know your room number? Ti c th bit s phng? Your breakfast will be sent to your room in ten minutes. Ba im tm s c a n phng trong mi pht na. Room Service. May I come in ? Dch v phng y. Ti c th vo? Would you like something more besides the breakfast, sir? ng c mun g bn cnh nhng mn im tm. Would you please sign the bill, sir ? Lm n k vo ho n tha ng. 1. Breakfast can be served in your room from 7 oclock to 10 oclock. Ba n sang c th c phc v tn phng t 7:00 n 10:00 Sir, at what time would you like to have your lunch ? Ngi mun dung ba n tra vo lc my gi ? Which do you prefer, pineapple juice or grapefruit ? ng thch nc khong hay nc bi ? Your room number, please. Xin ng vui long cho bit s phng. Im sorry, but we havent got any more tomato juice. How about apple juice ? Ti rt ly lm tic, nhng chng ti ht nc c chua ri. ng dung nc to nh? Is there anything else I can serve you ? ng c cn phc v g na khng ? There will be a waiter of 15 minutes, madm. Xin i 15 pht na, tha b. Im the waiter from Room Service. Ive brought you the breakfast. Ti l nhn vin phc v phng. Ti mang cho ng ba n sang.

3. 4. 5.

Useful Sentences Cc cu hu dng

2. 3. 3. 4. 5.

6. 7. 8.

Anything else youd like to have besides the American breakfast ? Ngoi nhng ba n sang theo kiu M, ng cn mun dung them mn g na khng ? 10. Well come to collect the plates in 40 minutes. 40 pht na chng ti s n dn a. 11. Now, please sign here, sir. By gi xin ng vui long k vo y. 12. If you want to have breakfast in your room, you can use the Door knob menu or phone the Room Service. Nu ng thch n sang trong phng ca mnh, ng c th s dng thc n ni tay nm ca hoc gi in thoi cho b phn phc v phng.

9.

Exercises Bi tp
Answer the following question: Tr li cc cu hi sau. 1. What should a room service clerk say when he picks up the telephone receiver ? 2. What information should the guest tells him he would like to have Continental breakfast ? 3. Do you think it necessary to tell the guest how long it will take to deliver the breakfast to his room ? 4. What should the waiter say when he brings the breakfast to the guest room and knocks at the door ? 5. What should the guest do if he would like to have lunch in his room? 6. What should the waiter ask the guest to do before leaving the guest room? II. Complete the following dialogs: Hon thnh cc on hi thoi sau. 1. Waiter: __________. ___________. ____________ ? Guest: This is George Smith speaking. Room 453. Id like to have breakfast in my room. W: _____________, Mr Smith ? G: American breakfast, with coffee and tomato juice. W: ________________, sir ? G: For two, please. W: Mr Smith, ___________________. _________________. G: Yes, you are right. W: ________________. Thank you for calling. __________________. 2. W: May I come in?____________________. G: Come in, please. W: Good morning, sir. _________________. G: Just put it on the table. W: __________________? G: No, I think thats enough for me. W: ____________________? G: Here you are. W: __________________. ___________________. I.

III.

Make situational dialogs: Hy thnh lp cc on hi thoi vi tnh hung cho sn. Situation A: Mrs Alice Smith calls the Room Service Section. She would like to have Continental breakfast in her room. She says she is hungry. Situation B: A waiter sends the breakfast to Mrs Smithroom. She asks him something about Chinese food. The waiter suggests that she go to Rose Restauran. Put the following into Vietnamese: i cc cu sau y sang ting Vit. Room Service is an important part of the Food and Beverage Department. Guests usually give their calls to Room SerVice by phone. The clerk who takes the order gives it to a waiter. Then the waiter sends what the guest ordered to his room. Sometimes Room Service waiters serve cocktail parties or dinNer in the guest rooms. They are salesmen as well as waiters. Guests like to talk with waiters in their room, and they feel comFortable if the waiters can speak their language. Ch im 31

IV.

Complaints
Nhng li than phin
Dialog A: Complaining About Stale Food
Scene: Mr Brown is having his dinner in the restaurant. He calls the waiter. G: Waiter! W: Yes, sir. Is everything to your satisfaction ? G: No. The prawn is not fresh. W: Oh, Im awfully sorry to hear that. It is unusual as we have fresh prawns from the market every day. We will look into the matter right away, sir. G: Whats the use of it ? Its not fresh and Im not happy with it. W: Im terribly sorry. Would you like to try something else? That will be on the house, of course. G: No, Ive an appointment in haft an hour. I must go now. W: I see. I am sure everything will be all right again the Next time you come. G: Im afraid I wont risk it. W: I have every confidence in our chef. Just give us another chance, sir. Youll find this restaurant really live up to its name. G: All right. Ill try again. W: Thank you very much.

G: W: G: W:

Bill, please. Its all on the house, sir. Thank you then. Good-bye. Good-bye, and hope to see you soon.

Hi thoi A: Than phin v thc n khng ti.

Bi cnh: ng Brown ang n cm ti trong nh hang. ng ta gi ngi hu bn. G: Bi! W: Vng, tha ng. Mi th u n c phi khng ? G: Khng. Mn tm th khng ti. W: , ti ly lm tic v cng khi nghe nh vy. iu ny tht bt thng bi v chng ti mua tm ti ch mi ngy. Tha ng,chng ti s xem xt vn ny. G: Nh th c g? N khng ti v ti khng hi lng v n. W: Ti xin li. ng c mun dung mn khc? D nhin chng ti khng tnh tin. G: Khng. Ti c cuc hn trong na gi ti. Ti phi i by gi. W: Ti hiu. Ti chc chn mi th s n vo ln ti. G: Ti e rng ti s khng gim liu. W: Ti rt t tin v u bp ca chng ti. Hy cho chng ti mt c hi khc tha ng. ng s nhn thy thy rng nh hang nay tht s ph hp vi tn ca n. G: c ti s th li mt ln na. W: Cm n nhiu. G: Lm n cho xin ho n. W: Khng tnh tin tha ng. G: Cm n. Tm bit. W: V hy vng s sm gp li ng.

Dialog B: Complaining about Slow Service

Scene: Mr and Mrs Smith have waited for the meal they ordered for about haft an hour. Now, Mr Smith calls the head waiter. G: H: G: H: Head waiter! I want to have a word with you. Yes, sir. Ill be with you in a minute. Is there anything else youd like to have, sir? Anything else? We have been kept waiting herefor almost an hour for the meal! Im terribly about that, sir. There might be something wrong. You see, were short of help to day. Ill see to it at one. Would you like to try some drink while waiting? With our compliments, of course.

G: H:

Well, another two martinis. Yes, sir. One moment, please. Here you are. Ill be back in a minute. (He serves the guest drinks, A few minutes later) Here are the dishes you ordered, sir and madam.

G: H: G: H:

Thank you. Im very sorry to have kept you waiting. I wish I could have known earlier. Thats all right. Thank you for your understanding. I assure you it wont happen again. Please take your time and enjoy yourselves, sir and madam.

Hi thoi B: Than phin v s phc v chm chp.

Bi cnh: ng v b Smith i ba n m h t khong na gi. By gi ng Smith gi ngi trng hu bn. G: H: G: H: Trng hu bn, ti mun ni vi anh. Vng, tha ng.Ti n ngay thi. ng cn mn g khc ng? iu g khc? Chng ti phi ch ba n gn mt gi ng h. Ti xin li v iu , tha ng. C l b trc trc g . ng bit , hm nay chng ti thiu ngi gip vic? Ti s gii quyt ngay. ng c mun ung g trong khi i? D nhin vi long chn thnh ca chng ti. G: H: No, cho hai ly martini na. Vng, tha ng. Lm n i mt cht. Tha ng y. Ti s tr li lt na. (Mt vi pht sau anh ta mang cho khch thc ung) y l nhng mn ng b t tha ng b. G: H: G: H: Cm n. Ti xin li v ng b ch lu. Ti c l ti c th bit sm hn. c. Cm n ng hiu ra. Ti m bo vi ng rng iu s khng xy ra na. C thong th m thng thc tha ng b.

Word list Danh mc t

complaint risk complain live up to satisfaction compliment market terribly appointment assure : li than phin : gp nguy him : than phin : c x ph hp : s hi long : biu l s khen ngi, tn thnh : th trng, ch : rt : cuc hn : m bo

understanding : s hiu

Notes Ghi ch
1. 2. 3. 4. 5. Is everything to your satisfaction? Mi th lm hi lng ng ch? Im awfully sorry to hear that. Ti v cng xin li khi nghe h vy. Thatll be on the house, of course. Cm n v s khen ngi ca ng. I wish I could have known earlier. c g ti bit sm hn. Thank you for your understanding. I assure you it wont happen again. Cm n v ng hiu. Ti chc chn vi ng rng iu s khng xy ra na. Im sorry, madam. There must be some mistake. Xin li b, chc c s nhm ln no y. I do hope you will accept our apologies: Ti hy vng b s chp nhn li xin li ca ti. Im sorry to have caused you so much trouble, but Ill manage to solve the problem before long. Ti xin li gy cho b nhiu rc ri, nhng ti s c gng xoay x gii quyt mi chuyn sm. Ill make a note of that, sir. Everything will be taken care of. Ti s lu v iu . Mi th u phi c chm sc. Ill report to the manager and well investigate it later. Ti s bo co vi ngi qun l v chng ti s iu tra s vic sau.

Useful Sentences Cc cu hu dng

1. 2. 3. 4. 5. 6.

7.

Im terribly sorry about that,sir. We have been kept unusually busy this evening. Ti v cng hi tic v chuyn , tha ng. Ti hm nay chng ti bn rn qu. Sorry, madam. I can give you something else if youd like. Thatll be on the house, of course. Xin li, tha b. Ti c th a b th khc nu b mun v d nhin l min ph. We appreciate your understanding very much. Thank you. Chng ti rt cm kch s thong cm ca ng. Xin cm n ng.

8.

9.

10. Ill take it back if you dont like. Perhaps you would like to choose another wine instead, sir. Nu ng khng thch th ti s mang n i. Nhng c l ng cng mun chn mt loi ru vang khc ch, tha ng. 11. Would you mind stepping aside and explain to me what exactly happened ? Phin ng bc qua mt bn v gii thch cho ti bit chnh xc l iu g xy ra. 12. Ill get the manager for you. But Im afraid that hell say the same. We have very clear instructions about it and we must follow them. Ti s i mi ngi qun l cho ng. Nhng ti e rng ng ta cng s ni nh vy thi. Chng ti c nhng hng dn rt r rng v iu v chng ta phi tun theo nhng hng dn . 13. If you wait a moment, Ill ask our manager to come and deal with you request. Xin ng i mt cht, ti s i mi ngi qun ln gii quyt yu cu ca ng.

Exercises - Bi tp
I. Answer the following qu esti ons: Tr l i c c c u h i sau. What should a waiter say if a guest tells him the food is not fresh ? What should the waiter do after that ? What should the waiter do if the guest does not like a replacement or an alternative ? Should the guest pay for the drink he has while waiting for the replacement ? Who should pay for the drink? What should the waiter say to persuade the guest to try the restaurant again?

What should a head waiter say if a guest complains about the slow service? II. Complete the following dialogs: Hon thnh cc on hi thoi sau. Guest: Waiter, the table-cloth is dirty. Its covered with soup stains. Waiter: Oh, ______________. Ill_____________. One moment, please. G: Look at these glasses. This one has even got liptick on it. W:_______, madam. ____________________ right way G: Look! What have you done ? Split soup all over my new dress. W:____________, madam. I do_____________ this unfortunate accident.________have the dress cleaned and send the bill to us. We will____________> G: I ordered Roast duck but brought me Roast beef, why? W:___________________. _____________________. _________________ ? G: All right. W: Here is your Roast duck. I do ________________ I assure you______________. Now,________________ . III. Make situational dialogs: H y th nh l p c c o n h i tho i v i t nh hu ng cho s n. Situation A: A guest complains that Special spicy chicken is Too hot. Situation B: A guest complains to the manager about the slow Service. And he also complains that the waiter is rather rude. IV. Put the following into Vietnamese: D ch c c c u sau y sang ti ng Vi t. In handing complaints, the hotel staff should always be polite and helpful. He should always be ready to lend an attentive ear to what the guest has to say. He must not interrupt the guest unless necessary: It is also advisable for him to put down what the guest has said. He should then make a short apology and express his understanding of the guests situation or sympathy with the guest. After that he should take actions quickly to settle the complaint, either by making polite, patient and detailed explanations, or making swiff, effective corrections, or reporting it to the manager. But whatever he intends to do he plans to take and when he will carry them our.

Bi chua nop

A: G: A: G: A: G: G: A: G: A: G: A: G: G: A: G:

Khong 18 C Rt tt! Nhng c bit ti khng rnh bi lm. Ti khng bit h bi su bao nhiu su l t 1m n 2.5m. C c th bi ch cn. V c 3 phng thay ring ng kia. C c th s dng chng min ph. C tht tt Khng c g. y l cha kho phng thay . C c th s dng vi tm hoa sen . Cm n ( Trong khi bi, c thnh thong ni chuyn vi ngi phc v) Nc rt trong. Bao lu c thay n mt ln? Chng ti thay 2 ngy 1 ln. Chng ti va thay sng nay. Chng ti c th bi y vo bui ti? Vng. Chng ti s khng ng ca cho ti 11:00 khuya Rt tt Nu c cm thy i, c c th ngh ung nc ngt v bnh bao ti qun trn h bi. Cm n, nhng ti khng cm thy i vo lc ny. (na gi sau , c ta ra khi h bi. Trong khi tm, c ni li tm bit vi ngi phc v h bi) , ti c thi gian rt tt y. Cm n s gip ca c l nim vui ca ti. Tm bit c! Tm bit!

Dialog B: At the gymnasium Scene: After dinner, Mr Black(B) and Mrs Black(M) come to the health club. A clerk (C) is showing them around. C: Were very proud of fitness centre, Mr Black. Its considered the best of its kind in our city B: How do you charge the guest? C: For registered guest there is no fee B: I see. Can you tell me what facitilies you have here? C: Yes, we have a well-equipped gymnasium with the latest recreational sports apparatus. B: Are these apparatuses imported or made in China?

C: B: C: B: C: B: C: M: B: C: B: C: B: C: B: C: B: C: B: C: B: C:

Some of them are home-made, but most are imported.. Theyre of the Universal Brand. oh, thats a world-famous brand. But can you tell me some more details? Certainly. We have here the race apparatus, stationary bike, rowing machine, muscle builder set, chest-expander, slenderizor, bar bell, dumb bell and so on. I was wondering if there is a coach around here supervising the exercises? Yes. The man over there is our resident coach. He supervises all the activities. Thats great! Would you like to have a try here, sir and madam? Id like to to use the race apparatus. What about you, Henry? Sorry, Im not interested in. What else to do for exercise? Besides the gym, we have billards room, mini-golf (computerized), and indoor swimming pool as well. Since were in China, can you recommend some traditional Chinese exercises to me? Have you heard of Tai Ji Quan or Qi Gong exercises? We call Tai Ji Chine shadow boxing. Ive seen it on TV screen. Its movements are even and slow.Im afraid I have no patience for it. What is Qi Gong? Its a kind of breathing exercise. Is it similar Indian Yoga exercise? Youre right, Mr Black. Youre very knowledgeable. Oh, Im flattered. So far as I know, it takes a long time to have a good command of it. Im afraid we havent enough time to learn it. You see, were leaving for Guilin tomorrow. What a pity! Im afraid I cant recommend anything more to you. Infact, youve done me a favor. You showed me around here, and taking a walk is a very good exercise. Thank you for your explanation. Its the least I can do. Perhaps my wife is waiting for us. Lets go back. After you, please.

Hi thoi B: Ti phng tp th dc. Bi cnh: Sau ba ti, ng Black(B) v b Black(M)i cu lc b sc khe. C th k(C)ang hng dn h. C: B: C: B: C: B: C: B: C: B: Chng ti rt t ho v trung tm sc khe ca chng ti, ng Black. N c xem l mt trong nhng loi tt nht trong thnh ph chng ti. Cch tnh gi cho khch nh th no? i vi nhng khch ng k th khng c ph. Ti bit. C c th cho ti bit nhng iu kin thun li m c c y? Vng. Chng ti c phng th dc c trang b y vi cc thit b th thao gii tr hin i. Nhng thit b ny c nhp hay c lm Trung Quc? Mt vi th c lm trong nc, nhng hu ht th c nhp v. Chng l hiu Universal Brand. , l nhn hiu ni ting th gii. Nhng c c th ni cho ti chi tit hn? Chc chn. y chng ti c thit b ua, xe p ng yn ti ch, my cho, b to c bp, my lm n ngc, my lm mnh mai, thanh t, qu t v v.v Ti t hi c mt hun luyn vin no quanh y gim st vic tp luyn khng?

C: B: C: M: B: C: B: C: B: C: B: C: B: C: B: C: B: C:

Vng. Ngi n ng kia l hun luyn vin c tr y. ng ta gim st mi hot ng. Rt tt! Qu v c mun th y? Ti mun s dng tht b ua. Cn Henry? Xin li, ti khng quan tm n nhiu. C loi hnh no khc luyn tp khng? Ngoi phng th dc, chng ti c phng bida, trung tm bowling, sn golf nh (c ton ho) v cng c h bi trong phng. V chng ti sng Trung Quc, c c th gii thiu vi bi tp truyn thng ca Trung Quc cho ti khng? Qu v nghe v phn luyn tp Tai Ji Quan hoc Qi Gong cha? chng ti gi Tai Ji l mn quyn anh vi i th tng tng ca Trung Quc. Ti xem n trn truyn hnh. Nhng c ng ca n th u u v chm. Ti e mnh khng kin nhn cho nhng chuyn . Cn Qi Gong l g? l mt loi bi ht th. N c tng t vi phn luyn tp Yoga n khng? ng ng ri, ng Black. ng tht l c kin thc rng. , ti tng bc vy thi, nhng ti bit phi mt mt thi gian di c kin thc v n.Ti e chng ti khng thi gian hc n. C bit ngy maichng ti phi n Guilin. Tht ng tc. Ti e rng ti khng th gii thiu thm cho qu v. Tht s c u i ti ri. C ch cho chng ti nhng iu quanh y v ni rng i do l mt bi tp rt tt. Cm n s gii thch ca c. l iu ti thiu ti c th lm. C l v ti ang ch chng ta. Chng ta hy quay tr li. Xin mi ng.

Word list Danh mc t indoor :trong nh centigrade :thuc phn cp ( C) heat :lm nng depth : su temparature :nhit shallow :nng, cn degree : area :vng relax :th gin brand :nhn hiu pastry :bnh pat nhn tht stationary :n nh gymnasium :phng tp th dc row :ci v well-equipped :c trang b tt muscle :c bp latest :mi nht coach :hun luyn vin apparatus :thit b, my mc supervise :gim st import :nhp khu

resident universal activity billards movement even Yoga patience knowledgeable similar flatter

:ngi thng tr :tng qut :hot ng :bida :s chuyn ng :ng b :mn Yoga :s kin nhn :thng tho :tng t :tng bc

Notes Ghi ch 1. a heated swimming pool H bi c h thng lm m 2. separate locker room Phng thay ring 3. every other day Hai ngy mt ln 4. now and then Thnh thong 5. health club/ fitness centre Cu lc b sc khe 6. race apparatus Thit b ua Bicycle apparatus Thit b p xe Rowing machine My cho Muscle builder set B to c bp Chest-expander My lm n ngc Dumb bell Qu t Wall bar X i 7. billards room Phng bida Bowling centre Trung tm bowling Mah-jong club Cu lc b Mah-jong 8. Tai Ji Quan, the Chinese Shadow Boxing Mn quyn anh vi u th tng tng ca Trung Quc Qi Gong, the breathing exercises Bi tp ht th Indian Yoga exercises Bi luyn Yoga n 9. to have a good command of sth.

C kin thc v lnh vc g 10. Infact, youve done me a favor Tht s, bn rt n cn i vi ti. Useful Expressions Cm t hu dng Frogstyle Freestyle Swallow dive Dolphin stroke Exercises on apparatus Butterfly stroke Freehand exercise Back stroke Callisthenics Side stroke Body-building Dog paddle Aerobics Diving/underwater swimming Sauna room Massage parlor :bi ch :bi t do :nho kiu chim nhn :bi si :bi tp c thit b :bi bm :bi luyn tp tay :bi nga :th dc mm do :bi nghing :rn luyn thn th :bi ch :th dc nhp iu :ln :phng tm hi :phng xoa bp

Exercises Bi tp
I. Answer the following question: Tr li cc cu hi sau 1. Why are they proud of their fitness centre? 2. Do they charge the guest who are staying at the hotel? 3. Why do they say the gymnasium is well-equipped? 4. Are all the apparatus imported? 5. What kinds of recreational sports apparatuses do they have? 6. Which are you interested in most among the apparatuses? 7. Is there any resident coach at the centre? And whats his duty? 8. What does Mrs Black do there? And what about Mr Black? 9. What can you find at the centre besides the gym? 10. It seems that Mr Black is somewhat interested in Chinese Qi Gong. But he says that he hasnt enough time to learn it. Can you tell me why? II. Complete the following dialogs: Hon thnh cc an hi thoi sau 1. A: _____________________ G: What you mean is we can have a swim here even winter. Is that so? A: _____________________. Would you please ________________? G: Whats the temperature in the pool? A: _______________________. G: Thats good. But you see, Im a beginner at swimming. A: ____________________. You can have a swimming bath over here. Its depth is only _________________________. G: A good idea. I can enjoy myself in shallow area. Thank you very much. A: _____________________.

2. G: Ah, I had no idea that you have such a nice health club here. C: Its very kind of you to say so. Ours _____________________. G: The best one? Really? C: Oh yes. You see _____________________. G: Would you pleasegive me a brief introduction to these apparatuses? C: Certainly. This is _________. That is ___________. We also have ___________. G: Are they all imported? C: Some ________ and some _________. But the home-made apparatuses are just ________. III.Make situation dialogs: Hy lm bi hi thoi vi tnh hung cho sn Situation A: Mr White would like to have a swim. He comes across the pool attendant at the corridor. Situation B: A registered guest enters the gym. The clerk comes to greet him and shows him around. IV. True or False: ng hoc sai ( ) 1. All the indoor swimming pools are heated ones. ( ) 2. In most heated pools, the temperature is around 60 degrees centigrade. ( ) 3. As a beginner, you have better not swim in the deep area. ( ) 4. You can relax with spirits and some pastries at the poolside bar. ( ) 5. In most cases, you can find a well-equipped gymnasium in a 5-star hotel. ( ) 6. Among all the apparatuses, the slenderizor is most favored by ladies. ( ) 7. You can go to school by stationnary bike. ( ) 8. Generally speaking, recreational sports apparatuses are not avaible in the shopping arcade attached to the hotel. ( ) 9. If you meet with some difficulties, you can ask the resident caoch for help. ( ) 10. Shaolin Gong Fu is similar to Tai Ji Quan. Its movements are even and slow.

Ch im 37

Hair Dressing
Dialog A: At the Barbers Scene: Mr Black (G) is sitting on the settee, waiting for his turn. After the barber (B) finishes his work and shows the guest out, he approaches Mr Black. B: Im sorry to have kept you waiting. Now its your turn, sir. G: Oh, thats good. B: Please sit here and take off your glasses. Now, how would you like your hair cut, sir? G: Hm B: Would you like to keep the same fashion? G: No. Please cut the sides and back fairly short, but leave the front as it is. B: What about the top then? G: Just a trim, please. B: I see. You like your hair short, but the young people like their hair long these days.

G: B: G: B: G: B: G: B: G: B: G: B: G: B: G: B: G:

Perhaps they think its stylish, but I dont think it looks nice. Different people have different tastes. Arcording to my experience, styles are always changing. May be this kind of hair wont last too long. I believe it. ( after having done the haircut ) Please have a look. Is it alright? Could you cut a little more off the temples? Yes, sir Now, do you wan me to shampoo your hair? Yes, I like it shampooed. (5 minutes later) Now, let me comb your hair now. Im afraid there is some water in my left ear. It doesnt matter. Ill dry it with a towel. Thank you. And now for the shave. Do you want me to trim your moustache? Oh, please dont. And do you want some spray? No, nothing at all. Then, its finished. I hope youre satisfied. Yes, youve done your work quite well. Thank you very much.

Hi thoi A: Ti tim ct tc Bi cnh: ng Black (C) ang ngi trn gh bnh, i ti lt ca mnh. Sau khi ngi ct tc (B) ct xong v ch cho khch i ra, anh ta bc n ch ng Black. B: Xin li ng ch lu. By gi ti lt ng. C: , tt. B: Mi ng ngi y v ly king ra. By gi ng mun ct kiu nh th no? C: B: ng c mum vn gi kiu c khng? C: Khng, lm n ct hai bn v pha sau tng i ngn, nhng pha trc nh vy. B: Cn trn? C: Ch ta pha trn. B: Ti bit ng thch tc ngn, nhng gii tr ngy nay thch tc di. C: C l h ngh l theo thi trang, nhng ti khng ngh n p. B: nhiu ngi khc nhau th c s thch khc nhau. Theo kinh nghim ca ti, thi trang lun thay i. C l kiu tc ny cng khng ko di. C: Ti tin nh vy (sau khi ct tc xong) B: Hy nhn xem n c khng? C: c th ct ngn ln mt cht hai bn thi dng c khng? B: Vng tha ng, by gi ng c mun gi u khng? C: Vng, ti mun goi (sau 5 pht) B: By gi ti chi u cho ng. C: Ti e rng c mt t nc bn tai tri ca ti. B: Khng sao, ti s dng khn lau n. C: Cm n B: V by gi n vic co. ng c mun ta ru mp? C: khng. B: V by gi ng c mun xt t? C: khng. B: By gi xong, ti hy vng l ng rt hi lng. C: Vng, anh lm rt tt. Cm n rt nhiu.

Dialog B: At the beauty Parlor Scene: Miss Green (G) enters the beauty parlor. The hair dresser (H) greets her with a cordial smile. H: Good morning madam. Welcome to the parlor. G: Good morning. Can I have my hair done right now? H: Certainly. How shall I do it, madam? G: Id like my hair washed first, and then dressed. You see, its a long time since I had hair-dressing. H: Yes. Please follow me, madam Would you just hold this towel over your eyes while I give you a rinse? G: Ill do that. H: Now, could yo come over here under the dryer, please G: All right. H: How would you have you hair set? G: Can you show me some pattern of hair styles? H: Certainly. We have various kind of patterns, such as mini style, noble style, horse-tail style, hair sweptback, chaplet hair style, shoulder hair style and so on. G: I dont like all these styles. Id like to have it done in big waves. H: Oh. I see. What would you prefer, a pernament wave or cold wave? G: Cold wave, please. H: Anything on? G: Some hair tonic (the hair dresser make the hair style) H: Do you like it this way? G: Quite good. H: Would you like to have a manicure, madam? G: Yes, please. H: And what colour do you prefer for your nail polish? G: I prefer pink H: I see. Youll be satisfied, madam. G: I hope so. (half an hour later all is through) And now, how much do I owe you? H: Thatll be 160 yuan RMB altogether. G: Here you are. H: Thank you, madam. Goodbye. Hi thoi B: Ti thm m vin Bi cnh:C Green (G) bc vo thm m vin. Th ct tc (H) cho c vi n ci rt thn thin H: Cho c. Mng c ti tim ca chng ti. G: Xin cho. Ti c th lm tc by gi? H: Chc chn ri G: Ti mun gi u trc ri sau by kiu tc. C bit , lu lm ri ti khng lm tc. H: Vng, hy theo ti. C c th cm khn ny bt ln trn khi ti x khng? G: Vng H: By gi c c th i n y sy tc. G: c ri. H: C mun lm kiu tc no? G: C c th cho ti xem vi mu kiu tc?

H: G: H: G: H: G: H: G: H: G: H: G: H: G: H: G: H: G:

D nhin ri. Chng ti c nhiu mu khc nhau, chng hn nh kiu ngn, kiu qu phi, kiu ui nga, kiu xo, kiu vm l, kiu tc ngang vai Ti khng thch tt c nhng kiu ny. Ti mun lm kiu dn sng ln. , ti bit. C thch kiu no hn, tc un dn sng gi lu hay mau? Tc un dn sng gi mau. B g ln? Mt t thuc gi tc. (ngi th ct tc lm kiu tc ny) C c thch nh vy khng? Rt tt C c mun ct sa mng tay? Vng V c thch mu nc sn mng tay g? Ti thch mu hng Ti bit. C s hi lng. Ti hi vng l nh vy. (na gi sau, tt c u xong) V by gi ti phi tr bao nhiu? 160 nhn dn t tt c. Tin y Cm n c. Tm bit. Cho tm bit. :th ct tc nam :xt :gh bnh :tim, ca hiu :ta :th un tc n :hp thi trang :gi, x :theo :my sy :thi dng :qu phi :du gi u :ui nga :lc :xo pha sau nh cnh my bay :co :vng hoa :ria mp :bn lu :ct sa mng tay :thuc sn mng tay.

Word list Danh mc t Barber Spray Settee Parlo(u)r Trim Hairdresser Stylish Rinse According Dryer Temple Noble Shampoo Horse-tail Comb Sweptback Shave Chaplet Moustache Permanent Nail-polish Manicure

Notes Ghi ch 1. hair dressing the barbers the beauty parlor Tim lm tc tim un tc thm m vin

2. 3. 4. 5. 6. 7. 8. 9.

10. 11.

keep the same fashion Gi nguyn kiu nh vy Please cut the sides and back fairly short, but leave the front as it is Ct 2 bn v pha sau hi ngn, nhng pha trc nh vy Could you cut a bit more of the temples? C th ct hai bn thi dng? Do you want some spray? Bn c mun xt tc? Would you just hold this towelover your eyes while I give you a rinse? B c th cm khn bt trn trn trong khi ti x? How would you have your hair set/done/dress? B mun lm tc kiu g? Can you show me some patterns of hair style? B c th ch cho ti vi mu kiu tc? mini style, noble style, horse-tail style, hair sweptback, chaplet hair, shoulderlength hair style. Kiu ngn, kiu qu phi, kiu ui nga, kiu xe, kiu vng hoa, kiu tc ngang vai Id like to have it done in big waves Ti mun lm theo kiu dn sng ln. hair tonic Thuc tc bc s gii phu thm m th lm mng tay kiu tc kiu ngn ca nam sy ct v lm kiu tc tt tc nhum mat-xa mt thuc v mt trang im c du gh quay ci tp d ko ct tc tng in ko rng ca dng ct tc dao co (an ton) dao co in my sy my un tc ct mng tay gia mng tay dng c un lng mi kem bi tc sp bi tc nc hoa nc hoa hng kem dng mt mt

Useful Expressions Cm t hu dng Beautycian Manicurist Hair stylish Razor-cut Crew-cut Drying cutting & styling Plaiting Dyeing Face massage Facial Bridal make-up Swival chair Pinafore Hair clippers Electric clippers Barber shears (safety) razor Electric shaver Hair drier Electric hair cutter Nail clippers Nail file Eyelash curler Hair cream Pomade Perfume Florida wateri Cold cream

Exercises Bi tp
I. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. II. 1. Answer the following questions: Tr li cc cu hi sau Does Mr Black have the hair cut as soon as he enters the barbers? Mr Black likes to keep the same fashion, doesnt he? How does he like his hair cut? And what about most young people? Do you like your hair short or long? The fashionable hair always looks nice. Is that so? Can you name a few girls hair style? What do you like best among all these styles? Many schoolgirls prefers the horse-tail style. What do you think of this style? What does Miss Green prefer, a pernament wave or cold wave? Some Western ladies like to have a manicure after the hair dressing. What about Chinese ladies? Complete the following dialogs: Hon thnh cc on hi thoi sau B: _____________. G: No. This time Id like to let hair grow. You see, Im an actor. Ill play a role beggar in a film B: I see. What you want is ____________. G: Yes. B: _______________ your beard? G: Oh please dont. B: _______________ your moustache? G: Just a trim. B: ______________. H: ______________, Miss Green? G: You are an experienced stylist. Ill listen to you. H: ______________. I suggest ______________. G: Good idea! I like this style. By the way, do you dye hair here? H: Yes. _____________? G: Black. Here is the dyestuff that Ive brought with me. Please use it after washing my hair. H: ___________ and youll be satisfied. Miss Green.

2.

III. Make situation dialogs: Hy lm bi hi thoi vi tnh hung cho sn Situation A: A registered guest is a sportsman. He wants a crew-cut. The barber is serving him. Situation B: A young lady is going to be present at a wedding ceremony. She enters the beauty paror and wants styling. IV. True or False: ng hoc sai ( ) 1. The barbers is about to be closed because of poor business. ( ) 2. The barber is familiar with nothing but the razor-cut ( ) 3. Mr Black wants the barber to cut the sides and front fairly short, but leave the back as it is ( ) 4. Hair styles are seldom changing, especially the fashionable styles. ( ) 5. Ms Green likes neither noble style nor chaplet style.

( ( ( ( (

) ) ) ) )

6. Most gentlemen have a haircut and a shave once in 3 months 7. Youve never had your hair shampooed after your haircut or hairdressing. 8. Many people likes to have their hair short in summer and long in winter. 9. Mr Black is satisfied with what the barber has done for him. 10. Generally speaking, guests have to pay more in beauty parlor than in a barbers.

Ch im 31

At the Jewelry and Crafts Department --------------Ti ca hng n trang v th cng m ngh
Dialog A: Jewelry Scene: Mr Black (G) comes to the Jewelry counter. A shop assitant (SA) receives him SA: good morning sir. Could I be of service to you? G: Im trying to find a pearl neckplace for my wife. Its our 30th wedding anniversary. SA: Ah, congratulations. G: Thanks. Please shoe me what youve got. SA: Yes, sir. Would you like to see natural pearls or cultured pearls? We have both. G: I wonder which is better. SA: Natural pearls are at higher value, but th cultured pearl have equal luster and are just as beautiful. G: Oh, I see, but are they really genuine? SA: Certainly, sir. We have good reputation. We can assure you all the wares here a pendable. How do you like this one? G: It looks very nice. Ill take it then. SA: Oh, this one is our best. You have good eyes for pearls. G: How much is it? SA: It costs 3000 yuan RMB G: oh thats very steep for a neckplace. SA: But its not expensive, considering its quality. G: Anyhow, can you cut the price a bit? SA: Ill offer yoy a special discount of 5 percent G: Well, Ill take it at your price. Hi thoi A: N trang Scene: ng Black (G) i vo quy n trang. Ngi bn hng cho n ng ta. SA: Xin cho ng. Ti c th gip g cho ng? G: Ti ang c tm mu chui ngc trai cho v ca ti. n ngy k nim ngy ci ln th 30. SA: , xin chc mng.

G: SA: G: SA: G: SA: G: SA: G: SA: G: SA: G: SA: G:

Cm n. Hy ch cho ti ng c g? Vng tha ng. ng mun loi ngc trai t nhin hay ngc trai cy? Chng ti c c hai. Ti t hi cai no tt hn? Ngc trai t nhin th c gi tr cao hn, nhng ngc trai cy th c cng bng v cng p nh ngc trai t nhin. , ti bit. Nhng chng c tht khng? Chc chn, tha ng. Chng ti c danh ting. Chng ti bo m cc mt hng y u ng tin cy. ng thch th no? N trng p. Ti s mua. Vng, y l mn trang sc p nht ca chng ti. ng tht rnh v ngc trai. Bao nhiu? N tr gi 3000 yuan RMB , mt dy chuyn nh vy l qu mc. Nhng khng mc tha ng, hy xem xt cht lng ca n. D sao i na, c c th gim gi mt cht khng? Ti s gim gi c bit 5% cho ng. , ti s ly gi .

Dialog B: Arts and Crafts Scene: Mrs Brown (G) is approaching the Arts and Crafts counter. A shop assistant (SA) greets her with a smile. SA: Good afternoon, madam. Can I help you? G: Good afternoon. I just want to look around. SA: Please go right ahead, madam. We have a very wide selection of crafts. If you like, Id be glad to show you around and explain some of the items. G: I almost forget my daughter is interested in Chinese embroidery, woolen needlepoint embroidery and embroidered ware with pearls. SA: Yes, madam. We have many kinds: Silk embroidery, hair embroidery, woolen needle-point embroidery. We also have gold and silver embroidery and embroidered ware with pearls. G: my daughter likes silk embroidery. SA: Oh I see. Which do you prefer, hand embroidery or machine embroidery? G: Of course, hand-made. But can you give me some suggestions?

SA G SA G SA G SA G

:Its my pleasure. Among Chinese hand embroidery, Suzhou embroidery is considered the best one. It is exquisite in workmanship and multifarious in patterns. :What are the best sellers, then? :The most appreciative pieces include double-faced embroidery in different colours and in different designs. Would you like this one? Look, on this side you can see a naughty kitty and on the other side a lovely puppy. :Wonderful. All the members in my family love pets. How much does it cost? :500 yuan RMB. :The price sounds reasonable. Ill take it. Please wrap it up as a gift. :The box is complimentary. Ill wrap it up nicely. Is there anything else you want? :Oh. I was told that sandalwood fan is also a traditional product of Suzhou.

SA G: SA G SA

:Yes, madam. Sandalwood fans are small, exquisite and much favoured by ladies. It would be a good memento of your trip to Suzhou and a nice souvenir for friends. How much is it a piece? :120 yuan RMB. But if you buy three pieces. Ill bring the price down to 100 yuan RMB a piece. :Then, Ill take three. :Thank you, madam.

Hi thoi B: Hng th cng m ngh

Bi cnh: B Brown (G) ang tin n quy hng th cng m ngh. Ngi bn hng mm ci cho b. SA G SA :Xin cho b, ti c th gip g c cho b? :Xin cho, ti ch mun nhn quanh. :Mi b i thng. chng ti c rt nhiu hng th cng. Nu b mun chng ti s rt vui lng ch cho b xem v gii thiu mt s mt hng. G :Ti hu nh qun rng con gi ca ti th say m hng thu Trung Quc. C c bn nhng th hp th hiu khng? SA :Vng, tha b. Chng ti c nhiu loi nh : thu la, thu mnh, thu len. Chng ti cng c nhng loi thu vng v bc v nhng thu vi ngc trai. G :Con gi ti thch thu la. SA :. Ti hiu. B thch loi no? Thu tay hay thu my? G :D nhin l lm bng tay. Nhng c c th cho ti vi gi ? SA : l nim vui ca ti. Trong s cc hng thu tay Trung Quc, thu Suzhou c xem l loi tt nht. N th hin tay ngh tuyt vi v mu m a dng. G :Loi no bn chy nht? SA :Nhng bc tranh c nh gi cao bao gm tranh thu hai mt vi nhiu mu sc khc nhau v thit k khc nhau. B c thch ci ny khng? Hy nhn mt ny b s thy con mo nh nghch ngm v mt kia l con ch d thng. G :Rt tuyt. Tt c thnh vin trong gia nh ti u yu tt c cc con vt. Gi bao nhiu? SA :500 nhn dn t. G :Gi nghe ph hp. ti s mua n, lm n gi thnh qu. SA :Hp th c tng. Ti s gi tht d thng. Cn g na khng tha b? G :, ti c nghe ni rng g n hng cng l mt sn phm truyn thng ca Suzhou. SA :Vng tha b. Qu g n hng th nh, rt tuyt v c nhiu ph n a thch. N c th l vt k nim ca chuyn i du lch ti Suzhou v l mn qu tng rt d thng cho bn b. G :Bao nhiu mt ci? SA :120 nhn dn t, nhng nu b mua ba ci, ti s gim gi cn 100 nhn dn t mi ci. G :Vy th ti s mua ba ci. SA :Cm n b.

World List Danh mc t

o Jewelry...............................................: n trang chu bu. o Pearl...................................................: ngc trai.

o o o o o o o o o o o o o o o o o o o o o o o o o o o o

Dependable........................................: c th tin cy. Necklace.............................................: dy chuyn. Steep...................................................: khng tin cy. Wedding.............................................: l ci. Consider.............................................: cn nhc. Anniversary........................................: k nim ngy ci. Anyhow..............................................: d sao i na. Cultured..............................................: cy, nhn to. Embroidery........................................: thu. Equal..................................................: bng nhau. Fancy..................................................: trang hong, p, xa x. Luster.................................................: v p lng ly. Exquisite............................................: tuyt p, tinh xo. Genuine..............................................: tht, chnh thng, xc thc. Workmanship.....................................: tay ngh. Reputation..........................................: s ni danh, danh ting. Multifarious........................................: phong ph. Kitty...................................................: con mo con. Puppy.................................................: ch con. Pattern................................................: mu. Seller..................................................: ngi bn. Wrap...................................................: gi. Pet......................................................: th king. Appreciative.......................................: nh gi cao. Sandalwood........................................: g n hng. Design................................................: thit k. Memento............................................: vt k nim, hi c. Naughty..............................................: nghch ngm.

Notes Ghi ch
1. natural pearls, cultured pearls Ngc trai t nhin, ngc trai cy (ngc trai nhn to). 2. Natural pearls are of higher value, but the cultured pearls have equal luster and are just as beautiful. Ngc trai t nhin th c gi tr cao hn, nhng ngc trai nhn to c cng bng v cng p nh ngc trai t nhin. 3. Ill offer you a special discount of 5 percent. Ti gim gi c bit cho bn 5%. 4. Silk embroidery hair embroidery woolen needle-point embroidery gold and silver embroider embroidered ware with pearls. Thu la thu t m - thu len thu vng v bc nhng c thu vi ngc trai. 5. hand embroidery machine embroidery thu tay thu my.

6. It is exquisite in workmanship and multifarious in patterns. n th hin tay ngh tuyt vi v a dng mu m. 7. double-faced embroidery in different colours. Thu hai mt theo mu sc khc nhau. double-faced embroidery in different designs. Thu hai mt theo thit k khc nhau. 8. Please wrap it up as a gift. Lm n gi n lm mt gi qu.

Useful expressions Cm t hu dng

o Solid gold / 14 k gold necklace....: vng rng / dy chuyn vng 14K. o Amber / bone necklace.................: dy chuyn h phch/xng. o Plantium finger-ring with diamond...............................: nhn eo tay bch kim c ht xon. o Gold finger-ring with faceted ruby / sapphire..............................: nhn eo tay vng c mt h ngc/ngc bch. o Jadeite / emerald finger-ring........:nhn eo tay jadeite/ngc lc bo. o Gold chain and silver anklet........: dy vng v vng eo chn bng bc. o Tri-coloured jade bracelet............: vng eo tay ngc bch ba mu. o Gold ear-ring with pearls.............: bng tay vng c ngc trai. o Gold brooch with green jade........:trm ci vng c mu bch xanh. o White jade pendant:..................... n trang mu ngc bch trng. o Agate snuff bottle.........................:chai ng thuc ht m no. o Hollowed-out ivory ball...............:qu bng ng voi rng. o Rhinoceros horn cup....................: tch tr bng sng t gic. o Bronze buddha statue (gold plated).................................: tng pht bng ng thau(m vng). o Mother of pearl inlay screen........:mn x c. o Rosewood jewelry case inlaid with jade.............................:hp n trang bng g hng mc, trang tr bng hng ngc.

Excercises bi tp
I. Answer the following question: (tr li cc cu hi sau) 1. Why does the guest try to find a pearl necklace at the counter? 2. Have you ever attended a wedding party? Do you happen to see the bride wearing a pearl necklace? 3. They have both natural pearls and cultured pearls, dont they? 4. Which is dearer, natural pearls or cultured pearls? 5. What do you think of the reputation of the counter? 6. Does the guest have a good knowledge of pearls? 7. Whats the marked price of the pearl necklace? 8. How much do they charge for the necklace finally? II. Complete the following dialogs: (hon thnh cuc hi thoi sau) Dialog 1 :

SA :..................................................................................................................? G : No. Im interested in Chinese carving. Can you give me some suggestion? SA :..................................................................................................................? G : Ivory carving. But I dont know which to choose. SA :.................................................................................................................. G: very nice, but I suppose its quite expensive. SA :................................................................................................................... G: : Ill take it then. Please wrap it up for me. SA :.................................................................................................................. Dialog 2: G : Im trying to find some embroidered wares for my aunt. Can you recommend some to me? SA :................................................................................................................... G :Woolen needle-point embroidery, please. SA :..................................................................................................................? G :Its really good. How much does it cost? SA :.................................................................................................................. G :Can you cut the price a bit? SA :Since you are long-term guest,................................................................. G : That is 540 yuan RMB. OK, Ill take it. III. Make situational dialogs: (hy lm bi hi thoi vi tnh hung cho sn) o Situation A: A guest wants to buy something for his girlfriend as a birthday present. The shop-assistant is receiving him. o Situation B : an aged guest is looking for a snuff bottle. The shop-assistant is recommending some to him. o Situation C: A British couple come into the shopping arcade. An experienced shop assistant greets them smilingly and show them around. IV. True or false: (ng hoc sai) ( ( ( ( ( ( ( ( ( ( ) ) ) ) ) ) ) ) ) ) 1. Artificial pearls are not genuine pearls. 2. The cultured pearls are not so lustrous as natural ones. 3. The guest is very familiar with pearls. 4. 600 yuan RMB is very steep for a bone necklace. 5. They dont have any embroidery in the arcade. 6. The guests daughter prefers machine embroidery. 7. The double-faced embroidery is more expensive than the single-faced one. 8. Sandalwood fan is considered a traditional product of Yangzhou. 9. As a rule, a guest will be offered a special discount if he buys more goods. 10. Both kitty and puppy are favoured in the guests family. Thats why she likes the double faced embroidery so much.

Ch im 39 : Textile and Knitwear Department

(Ca hng dt my v dt kim)
Dialog A: Silk and Satin Scene: Mrs Brown (G) looks around with great interest. Now she is approaching the Textile and Kintwear Department. A shop-assistant (SA) behind the counter greets her smilingly.

SA: G: SA: G: SA: G: SA: G: SA: G: SA: G: SA: G: SA: G: SA: G: SA: G: SA: G: AS: G: SA: G:

Welcome here, madam. What can I show you? Yes. Have you got any fabrics? We have woolen fabrics, silk fabrics and synthetic fabrichs as well. Id like to buy some silk fabrics. We have good selection of them, suchas figgured silk, reeled pongee, taffeta, satin, brocade, georgette and so on. Which do you prefer? Satin, please. I see. (she shows her some samples). This is tapestry satin, and that is changeable satin. Ah, that one looks beautiful. You see, I want to make an evening dress. How many yards should I buy? Sorry, we sell fabrics by the metre. May I take your size?( the SA takes her measurements). Two metres will be enough. Is that made of natural silk? Yes, madam. We are the biggest dealer in the city. You may trust in everything we sell. However, I was wondering if the colour will fade in washing. Its both colourfast and shrink-proof. Thats great. Ill take 2 metres of it. Besides , I want some reeled pongee for my blouse. Do you want the sky blue? No. dont you have any other colour? Yes, we have several colours, such as light green, violet, ivory and pink. Violet is my favourite. Please give me one metre. Yes, madam. Anything else? No. how much do I owe you then? Just a moment, madam.142.60 yuan RMB in all. Can I pay with credit card? Sorry, we dont accept credit cards. Is traveller s check OR, then? Yes. Please go to the foreign exchange counter and change it to RMB. And Ill wrap it up for you. All right. Thank you.

Hi thoi A: vi siu v vi sa tanh Bi cnh: bBrown (G) nhn quanh mt cch hng th. By gi b ang i n ca hng dt my v dt kim. Ngi bn hng (SA) pha sau quy ti ci cho b. SA: Cho mng b n y. Ti c th ch cho b xem nhng g? G: Vng, c c vi khng? SA: Chng ti c vi len, vi siu v loi vi tng hp. G: Ti mun mua vi siu. SA: Chng ti c nhiu loi chng hn nh siu mu, vi la Trung Quc, vi bng nh la, sa tanh gm thu kim tuyn, vi may qun mng v mtb thch loi no? G: Vi sa tanh. SA: Ti hiu (c bn hng ch ra cho b y mt vi mu). y l vi sa tanh c bng v kia c nhiu sa tanh khc na. G: , trng rt p. c bit y ti mun may m d hi. ti nn mua bao nhiu yard vy? SA: Xin li, chng ti bn vi theo mt. Ti c th o kch c ca b khng? (ngi bn hng o kch c ca ngi y). hai mt s . G: N lm bng siu t nhin?

SA: G: SA: G: SA: G: SA: G: SA: G: SA: G: SA: G: SA: G:

Vng, tha b. Chng ti l i l ln nht trong thnh ph ny. B c th tin tng bt c th g chng ti bn. Tuy nhin, ti hi xem mu ca n c b phai trong lc git khng? N khng bay mu v khng rt. Rt tt. ti s mua 2 mt. Ngoi ra, ti mun mua mt t la bng Trung Quc may o. B c thch mu xanh da tri khng? Khng. C c loi mu khc khng? Vng, chng ti c rt nhiu mu, chng hn nh mu xanh nht, tm, ng voi v hng. Mu tm l mu a thch ca ti. Lm n bn cho ti mt mt. Vng tha b. Cn g na khng ? Khng, ti tr c bao nhiu? Lm n i mt cht. Tha b tt c l 142.60 Nhn dn t. Ti c th tr bng th tn dng khng? Xin li, chng ti khng chp nhn th tn dng. Sec du lch c khng? Vng, hy i n quy i ngoi t v i n thnh RMB. Ti s gi n cho b. c, cm n.

Dialog B : Fashion Scene: Miss Green (G) enters the shopping arcade. She is attracted by a Chinese-style frock. A shop-assistant (SA) is receiving her. SA: Can I be of any assistance to you, madam? G: Im looking for a suit of Chinese style as an evening dress. SA: How do you like this one? G: I like the style, but I dont like the colour. Its a bit too light in colour for the autumn. Id rather have something darker. SA: What about this one? Its made of velvet. The dark green is quite in fashion this year. G: Ah, thats my favourite colour. You see, my surname is Green. May I try this on? SA: Certainly, madam. Please come with me to the fitting eoom.(a few minutes later) G: Its really elegant, but Im afraid its a bit loose at the waist. I prefer a little tight. SA: Sorry, this is the only one we have. G: What a same! I like the style very much. SA: How about having our tailoring department fix it up for you? G: Thats a good idea. SA: Youll have to call in for fitting tomorrow. G: OK. By the way, how much do you charge for it? SA: 750 yuan RMB. G: My, thats too dear. SA: Maybe a bit dear, but the material is the best quality, and our workmanship is the best in the city. G: oh, I expect its worth it. Do you honour credit cards? SA: Sorry, we dont accept credit cards. G: Is a travellers check O.K, then? SA: Sorry, madam, we only accept cash. G: Im sorry. I dont have enough cash for it. While travelling we dont carry much cash around. Im afraid well have to forget it.

Hi thoi B: Thi trang Bi cnh: C Green (G) i vo khu mua bn c mi vm. C y b thu ht bi chic o m di kiu Trung Quc. Ngi bn hng (SA) cho n c. SA: Ti c th gip g cho c? G: Ti ang tm kim b kiu Trung Quc lm chic o d hi. SA: C c thch ci ny khng? G: Ti thch kiu o, nhng ti khng thch mu. N hi qu nht mu i vi ma thu. Ti mun c mu m hn. SA: Cn v ci ny? N c lm bng nhung. Mu xanh m rt hp thi trang nm nay. G: , l mu a thch ca ti. C bit , h ca ti l Green. Ti c th th ci ny khng? SA: Chc chn, tha b. Hy i theo ti n phng thay (mt vi pht sau ) G: N tht s thanh nh, nhng ti e rng n hi rng hn tht lng. Ti thch ci cht mt cht. SA: Xin li, y l ci duy nht chng ti c. G: Tht ng tic, ti thch kiu ny lm. SA: phng ct may chnh sa cho c nh? G: , mt hay y. SA: Ti s ni sa cho kp ngy mai. G: c, ny gi bao nhiu? SA: 750 Nhn dn t. G: Qu mc. SA: C th mc mt cht, nhng cht liu tt nht v y l kiu p nht trong thnh ph. G: , ti hi vng l n ng gi. C c nhn th tn dng khng? SA: Xin li, chng ti khng chp nhn th tn dng. G: Vy sec du lch c c khng? SA: Xin li c, chng ti ch chp nhn tin mt. G: Ti xin li, ti khng c tin mt. trong khi i du lch chng ti khng mang theo nhiu tin mt. Ti e rng chng ti phi qun n i.

Word List Danh mc t

o o o o o o o o o o o o o o o o o Textile: ..............................................dt my. Satin: .................................................sa tanh. Knitwear: ...........................................dt kim. Brocade: ............................................gm thu kim tuyn. Fabric: ...............................................vi. Georgette: ..........................................vi may qun mng v mt. Wool(l)en: .........................................len. Tapestry: ...........................................vi bng. Silk: ...................................................vi siu Measurement: ....................................vic o c Synthetic: ..........................................tng hp Dealer: ...............................................ngi bn Reeledpongee: ...................................vi ng la Trung Quc Fade:...................................................phai, bay mu Taffeta: ..............................................vi bng nh la Colourfast: .........................................khng bin mu Shrink-proof: .....................................khng co (rt)

o o o o o o o o o o o o o o o

Velvet: ...............................................nhung Violet:................................................mu tm Elegant: .............................................thanh lch, tao nh Ivory:..................................................mu ng voi Loose: ................................................lng lo Favourite: ..........................................yu thch Tight: .................................................b st Wrap: .................................................gi Waist:.................................................tht lng Fashion: .............................................thi trang Shame:................................................iu ng tic Attract: ..............................................thu ht Tailor:.................................................th may Frock:.................................................o m di Quality: .............................................cht lng 1. Such as figured silk, reeled pongee, taffeta, satin, brocade, georgette and so on Chng hn nh vi siu, vi ng la Trung Quc, vi bng nh la, sa tanh, gm thu kim tuyn, vi may qun mng v mt va 2. Tapesrty satin, changeable satin Vi sa tanh bng, vi sa tanh c bin i 3. Sell fabrics by the metre/yard Bn vi theo mt / yard 4. Take ones size / measurement o kch c ca ai 5. She is attracted by a Chinese frock C y b thu ht bi chic o m di Trung Quc. 6. Try something on / the fitting room Th (mc th) / phng th 7. What a shame! Tht ng tic! 8. How about having our tailoring department fix it up for you? phng ct may sa li cho bn nh? 9. Im afraid well have to forget it. Ti e rng chng ti phi qun n i 10.

Notes Ghi ch

Useful Expression Cm t hu dng

o Cotton fabrics ..............................vi cotton Pure cotton cloth: ......vi cotton nguyn cht Double-sided khaki: . .vi kaki hai mt Waterproof cloth: ......vi chng nc Blue jean: ..................vi jean xanh Seersucker: ................vi xp(c sc) Corduroy: ..................vi nhung k sc o Woollen fabrics ...........................vi len Wool serge: ...............vi xc len Gabardine: .................vi gabadin Tweed: .......................vi tut s

 Melton: ......................vi melton Flannel: .....................vi flannel Cashmere: .................vi ct-s-mia o Synthetic fabrics ..........................vi tng hp Terylene: ...................vi x Nylon: .......................vi nylon Vinylon: ....................vi vinylon Acrilan: .....................vi acrilan Kapron/ capron: ........vi kapron/capron Dacron: ......................vi dacron o Garments .....................................qun o Chinese tunics: ..........o ca b qun phc Swallow-tailed coat: ..o ui bm phng Evening dress: ...........o d hi Wedding dress: ..........o ci Overalls: ....................qun ym Cowboy suit: .............b cao bi Sportswear: ............... th thao School uniform: ........ng phc hc sinh Military uniform: ......ng phc qun i Bathing suit: .............. tm Swimming suit: ......... bi

Exercises bi tp
I. Answer the following question: (Tr li cc cu hi sau) 1. Where does the guest look around with great interest? 2. What does the guest want to buy? 3. What kinds of fabrics are available in this department? 4. How do they sell fabrics, by the yard or the metre? 5. How about the quality of the satin? 6. What colour does the guest like best? 7. How much do they sell for the satin and pongee? 8. How does the guest pay for the fabrics she buys? II. Complete the following dialogs: (Hon thnh cc bi hi thoi sau) Dialog 1 SA: ...................................................................................................................? G: Yes. Ive been invited to a weeding ceremoney. Id like to buy a westernstyle suit. SA: ...................................................................................................................? G: I prefer a double-breasted suit. SA: ................................................................................................................... G: Im glad to hear it. Will you please show me a sample? SA: ................................................................................................................... G: Yes. The workmanship is excellent. I like it very much. Dialog 2 G: Id like to buy a cowboy suit for my son. Can you help me? SA: ...................................................................................................................?

G: SA: G: SA: G: SA: G:

I dont care about the brand as long as it is durative. You see, he is a rugby fan ...................................................................................................................? Ah, its fun. Ive heard of this brand. Is it durative? ...................................................................................................................? Good. Ill take it, then. How much does it cost? ...................................................................................................................? No, just a bag is all right.

( ( ( ( ( ( ( ( ( (

III. Make situational dialogs: (Hy lm bi hi thoi vi tnh hung cho sn) o Situation A: the shop-assistant is recommending some woollen fabrics to a gentleman, who wants to make a Western-style suit. o Situation B: a guest is trying to find a bathing suit made of towelling. The shop-assistant is receiving him. o Situation C: a young lady is looking for a babys suit. The shop-assistant shows the samples, explains the quality and styles. IV. True or false: ( ng hoc sai) ) 1. In the textile department you can get various kinds of school textbooks. ) 2. Synthetic fabrics are not available at the counter. ) 3. They sell fabrics sometimes by the yard and sometimes by the metre. ) 4. The textile and knitwear department has a very good reputation in the city so you can trust in every thing they sell. ) 5. The changeable satin is colourfast so its colour will never fade in washing. ) 6.. Mrs Brown buys two metres of pongee and one metre of satin. ) 7. Miss Green is interested in a Chinese-style frock. She likes the style very much, but dislike the colour. ) 8. The violet colour is coming into fashion in this year. And it is Miss Greens favourite. ) 9. The frock is very elegant but its a little tight at the waist. Miss Green prefer a bit loose. ) 10. At last Miss Green takes the Chinese-style frock. She pays for it with travellers checks.

Ch im 40 : At the Medicine and Foodstuff Department

(Ti hiu thuc v quy thc phm) Dialog A: Tonics
Scene : Mr Black (G) is looking at different kinds of tonics at the medicine counter. A shop assistant (SA) comes to wait on him. SA: Are you looking for something, sir ? G: Yes, my wife suffers from heart trouble. I was told that Chinese medicine can treat weakness of the heart. Is that so ? SA: You are right, sir. Please tell her not to worry . I suggest she take some Jilin Ginseng. G: Ah, Ive heard of American Ginseng, but what is Jilin Ginseng.

SA: G: SA: G: SA: G: SA: G: SA: G: SA:

Its a special product of Northeast china. Its good for strengthening the heart. And it can also build up energy and enrich blood. I think, its just the right thing for your wife. Thats great! Would you please tell me how to take it? Cut the Ginseng into slices and put some 20 slices into a bowl with a little water and steam them. Then drink the broth. You can also soak the Ginseng in wine or stew them with chicken. Its very kind of you. How do you sell the Ginseng ? They are sold by piece and weight. This one is 200 yuan RMB. Could you cut it into slices for me? Yes, of course. Anything else I can do for you? Now, Id like to buy some tonic for my self. Can you recommend something ? My pleasure. You can try the Fresh Royal Jelly. It is the food for queen bees. Its highly nutritious. Thats good. Please give me 2 bottles. Yes, sir.

Hi thoi A: thuc b
Bi cnh: ng Black (G) ang xem cc loi thuc b khc nhau ti quy thuc. Ngi bn hng (SA) i n phc v ng. SA: ng ang tm kim g, tha ng? G: Vng, v ti b yu tim. Ti nghe ni rng thuc bc c th tr bnh yu tim. C ng vy khng? SA: ng ni ng, tha ng. Hy ni vi c ta ng lo lng. Ti ngh c y nn ung sm Jilin. G: , ti nghe ni v sm M, nhng sm Jilin l g? SA: N l mt sn phm c bit ng bc Trung Quc. N rt tt cho tim. V cng c th lm tng lc v lm b mu. Ti ngh n rt ph hp cho v ca ng. G: Rt tt, c c th ni vi ti cch ung nh th no? SA: Ct sm thnh nhng lt mng v b 20 lt vo trong mt ci t vi mt t nc v hp ln. Sau ung nc sp. ng cng c th ngm sm vo trong ru hoc hm chng vi g. G: C rt tt, c bn sm nh th no? SA: Chng ti bn theo tng mu v cn. Ci ny l 200 yuan RMB. G: C c th ct n thnh nhng mnh nh dm ti? SA: Vng d nhin, cn iu g khc ti c th lm cho ng khng? G: By gi, ti mun mua mt t thuc b cho chnh ti. C c th gii thiu cho ti mt vi th? SA: Rt hi lng. ng c th th Fresh Royal Jelly. y l thc n dnh cho ng cha. N c cht dinh dng cao. G: Rt tt, bn cho ti 2 chai. SA: Vng, tha ng.

Dialog B: Chinese Tea

Scene: Mrs Brown (G) is standing by the foodstuff counter. She has chosen a tin of Longjing Tea. SA: Youve made a good choice, madam. This is a first-class green tea. The best Longjing is done by hand. It is fresh green, aromatic, sweetish and smooth in appearance.

G: Its very kind of you to tell me about it. You see, everyone in my family likes to drink, but they have different tastes. So Id like to buy a few different kinds of Chinese tea. What else can you suggest? SA: Since you are now in Suzhou, Id like to recommend Jasmine Tea to you. It is high quality green tea mixed with dried Jasmine flowers. So it has a wonderful fragrance. It sells well on domestic and foreign markets. G: My husband likes black tea. He used to drink Indian Black Tea, but now hed like to try some Chinese. Have you got any? SA: Yes, madam. We have Qimen Black Tea. It has a rich, sweet smell, fine both in appearance and in quality. It has been honoured as one of the most famous black teas in the world. G: I hope he will like Qimen Black Tea. One more thing, I was told that there is a sort of Chinese tea that is something between green tea and black tea. And it has a reducing effect. Is that so? SA: Ah, thats Wulong Tea. Its very refreshhing and helps you to get rid of tiredness. In order to keep a good figure, more and more foreign visitors, especially ladies, come to buy WulongTea. G: Thank you for your explanation. Ill take 2 tins of each. By the way, can I use my travellers checks here? SA: Certainly, madam. Would you please step over to the cashiers desk? She will cash the travellers checks for you. (At the cashiers desk) C: Can I help you, madam? G: I want to cash some travellers checks. C: How much would you like to exchange? G: 100 U.S dollars. Whats the exchange rate today? C: Its 872.83 yuan RMB to 100 U.S dollars. May I have your passport, please? G: Here you are. C: Would you please sign your name in the space at the top of the form? G: Fine (She signs her name )

(336 359) C: Thank you, madam. Eight tins of tea cost 312 yuan RMB. Heres your passport and your change-560.83 RMB. (Back to the counter). SA: Heres your tea and receipt. G: Thank you for your excellent service. SA: Its my pleasure. Thank you for shopping here. Hi thoi B: Tr Trung Quc Bi cnh: b Browns (G) ang ng cnh quy thc phm. b ta chn mt hp tr Longjing SA: B chn loi ngon, tha b. y l loi tr xanh hng nht. Longjing l th ngon nht c lm bng tay. Trn n xanh ti, thm ngt, ngt v du. G: C rt tt ni cho ti v iu . C bit mi ngi trong gia nh ti thch ung tr, nhng h c s thch khc nhau. V vy ti mun mua vi loi tr Trung Quc khc nhau. C c th gii thiu loi khc. SA: Bi v b Suzhou nn ti mun gii thiu cho b tr hoa li. N l mt loi tr xanh c cht lng cao, trn vi hoa li kh. V vy n c mi thm rt tuyt vi. n bn chy trn th trng ni a v nc ngoi. G: Chng ca ti thch tr en. ng y thng ung tr en n . Nhng by gi ng ta mn th tr Trung Quc. C c loi no khng?

SA: Vng, tha b. Chng ti c loi tr en Qimen. N c mi v ngt, trng p b ngoi v tt v cht lng. N c ca ngi l mt trong nhng loi tr en ni ting nht th gii. G: Ti hy vng ng y s thch loi tr en Qimen. C mt iu na ti c nghe ni rng c loi tr Trung Quc c cht lng gia tr xanh v tr en. V n gim cht lng ri. C ng vy khng? SA: , l tr Wulong. N lm tnh to v gip bn khi s mt mi. gi c than hnh p v khe, ngy cng nhiu du khch, c bit l ph n n mua tr Wulong. G: Cm n s gii thch ca c. Ti s mua hai hp mi loi. ny, ti c th s dng check du dch y khng? SA: Chc chn, tha b. Mi b bc n bn thu ngn. C y s i sec du lch cho b. (ti bn thu ngn) C: Ti c th gip b c khng? G: Ti mun i sec du lch C: B mun i bao nhiu? G 100 la M. T gi hi oi hm nay l bao nhiu? C: 872.83 yuan RMB cho 100 la M. Vui long cho ti xem h chii. G: H chiu y C: B lm n in tn vo ch trng u mu. C: c (b ta k tn vo) C: Cm n b. Tm hp tr gi 312 yuan RMB. y l h chiu ca b v tin thi l 560.83 yuan RMB. (tr li quy) SA: y l tr v bin nhn ca b G: Cm n v s phc v tuyt vi ca bn. SA: l nim vui ca ti. Cm n b n y. Word List Danh mc t Food stuff :thc phm Weight :trng lng Tonic :thuc b Royal :thuc v hong cung Suffer :b bnh Jelly :nc tri cy nu ng Treat :iu tr Queen :hong hu, cha(ong) Ginseng :sm Nutrious :bi dng Strengthen :tng lc Tin :hp thic Energy :lc Aromatic :thm ngt Enrich :lm tng, b Sweetish :hi ngt Broth :nc sp Smooth :du Soak :ngm Jasmine :hoa nhi Stew :hm

 Fragrance :mi thm Domestic :ni a Effect :hiu lc Indian :n Refreshing :ti tnh li Reduce :gim Space :khong trng Notes Ghi ch 1. Jilin ginseng, American ginseng Sm Jilin sm M 2. Its good for strengthening the heart. And it can also build up energy and enrich blood. N tt cho vic lm khe tim. V n cng lm tng lc v lm b mu. 3. I think, iits just the right thing for your wife. Ti ngh, l th thch hp cho v ti. 4. Longjing Green Tea, Jasmine (scented) Tea, Qimen Black Tea, Wulong Tea Tr xanh Longjing tr c v hoa nhi tr en Qimen tr Wulonhg 5. The best Longjing is done by hand. It is fresh green, aromatie, sweetish and smooth in appearance Tr Longjing ngon nht c lm bng tay. Trng n xanh ti, thm ngt, hi ngt v du. 6. One more thing Mt iu na. 7. I was told that there is sort of Chinese tea that is something between Green tea and Black tea. And it has a reducing effect. Ti c nghe ni rng c mt loi tr Trung Quc c cht lng gia tr xanh v tr en. V n gim cht lng ri. 8. Its very refreshing and helps you to get rid of tiredness. N lm bn ti tnh v gip bn khi mt mi. 9. In order to keep a good figure. gi c thn hnh khe p. Useful expressions Cm t hu dng Wild Ginseng : sm di Korean Ginseng : sm i hn Young Pilose Antler : gc nai Pilose Pearl Powder : bt ngc trai Pearl Oral Liquid : ru truyn thng ngc trai White Fungus : nm trng Birds Nest : nc yn General Tonic Wine : ru thuc chn Ginseng Tea : tr sm Rose Tea : tr hoa hng Chrysanthemum Tea : tr hoa cc Instant Lemon Tea : tr chanh ung lin Almond Tea : tr hnh o Buttered Tea : tr b Bag Tea/Teabags : tr gi/gi tr Sanhua Anti-adiposis Tea : tr chng bo Sanhua

Exercises Bi tp I. Answer the following questions: Tr li cc cu hi sau 1. What does the guest look for at the medicine counter? 2. Some people think that only Western medicine can treat weakness of the heart. Do you agree with them? 3. What does the shop-assistant recommend to the guest? 4. Whats the use of Jilin Ginseng? 5. Do you happen to know how to take Jilin Ginseng? 6. How do they sell the Ginseng? 7. What else does the guest buy at the counter? 8. Do you take nay tonics at home? What are they if you do? II. Complete the following dialogs: Hon thnh cc bi hi thoi sau 1. G: I was told that there is a kind of Chinese tea that is called Vigorous and Graceful Tea. Is that so? SA: Ah, thats . Its G: Does it have any special effect? SA: Yes, . Thats why G: Great! My wife is getting a bit fatter these days. Now she is interested in body-building. SA: thats a good exercise. But I should say, theres another good way . That is G: I do believe you. Ill take six tins, then. SA: Why not a dozen tins? If so, well G: Well, Ill listen to you. 2. SA: ? G: Yes, my son was injured in a traffic accident. Now he stays at home. Doctor says he needs suppliment some tonics. SA: Fresh Royal Jelly G: Whats the Fresh Royal Jelly? SA: . G: Thats good. How do you sell it? SA: G: And how much does it cost a bottle? SA: G: Heres 360 yuan RMB. Ill take three bottles III. Make situational dialogs Hy lm bi hi thoi vi tnh hung cho sn Situation A: A guest has chosen two places of Wild Ginseng. Now he is making a bargain with the shop-assistant. Situation B: A guest doesnt know how to take White Fungus. The shop-assistant explains it to him. Then the guest intends to buy three boxes, but the shop-assistant suggests he buy three more boxes. Situation C: A young lady wants to buy some tea that has reducing effect. But Wulong Tea is sold out. The shop-assistant recommends the Sanhua Antiadiposis Tea to her. IV. True or false: ng hoc sai ( ) 1. The guest suffers a lot from heart trouble. Thats why he wants to buy some tonics.

( ) 2. Traditional Chinese medicine can treat weakness of some internal organs. ( ) 3. Jilin Ginseng is a special product of Jilin Province. It can build up energy and enrich blood ( ) 4. People often soak the Ginseng in beer or stew them with beef. ( ) 5. In the old days, only Royal family members enjoyed the Royal Jelly. Hence the name. ( ) 6. The best Longjing Green Tea is done by both hand and machine. ( ) 7. Jasmine Tea is a mixture it is made of green tea and fresh jasmine flowers. ( ) 8. If you want to keep a good figure, youd better drink Wulong Tea because it has a reducing effect. ( ) 9. Different people enjoy different kinds of tea. ( ) 10. The shop-assistant cashes the travelers checks, and then gives the tea, receipt and change to the guest.

Ch im 41: At the enamel pottery and Porcelain Ware Department (Ti ca hiu gm trng men v s) Dialog A: Cloisonn Ware Scene: Mr. Black (G) wants to buy vase. Now he is standing by the counter. A shopassistant (SA) comes to his help. SA: Good morning, sir! Are you being served? G: No, have you got any vase? SA: Certainly sir. We have good selection of them. What would you like, porcelain, lacquer or Cloisonn? G: Cloisonn? Ive never heard of it. Can you give me some idea? SA: Cloisonn is a traditional enamel ware, known as the Jingtal Blue in China. It is so called because the craft was developed in the reign of Emperor Jingtal in the Ming Dynasty and blue is the typical colour used for enameling. G: Oh, I see. Can you show me one of these wares? (The SA takes a large Cloisonn vase out) SA: Here is a cloisonn vase. It is bright in colour and exquisite in design. G: And I should say, it is elegant in moulding. But do you have something smaller than this one? SA: Yes, sir. How do you like this medium-sized one? G: Ah, thats just what I want. How much is it? SA: 360 yuan RMB. You know, the making of cloisonn ware requires a rather elaborate and complicated process G: The price is reasonable. But Im afraid I havent brought enough cash with me. Do you honour credit cards? SA: Yes, sir. What kind have you got? G: Visa SA: That will be fine. May I have your signature on the print please?... Thank you. Heres your card, and this is your purchase. Thank you for shopping with us. Good bye, sir! Hi thoi A: s Cloisonn Bi cnh: ng Black (G) mun mua mt bnh hoa. By gi ng ta ang ng cnh quy bn hng. Ngi bn hng (SA) i n phc v ng ta. SA: xin cho ng! C ai phc v ng cha ?

G: khng, c c bnh hoa khng? SA: c, tha ng. Chng ti c mt s bnh rt p. ng mun loi no, bnh s, sn mi hay loi Cloisonn? G: cloisonn? Ti cha bao gi nghe ni v n. C c th cho ti bit c khng? SA: Cloisonn l mt loi gm trng men truyn thng, c xem nh Cnh Thi Lam Trung Quc. n c gi nh vy bi v ngh th cng c pht trin vo thi cai tr ca hong Jingtai triu i Minh v mu xanh l my in hnh c dng trng men. G: , ti hiu. C c th ch cho ti mt trong nhng loi gm ny c khng ? (ngi bn hng ly mt bnh Cloisonn ln ra) SA: y l bnh Cloisonn. Mu sng v thit k th tuyt vi. G: v ti nn ni rng cch c ny l thanh nh. Nhng c c ci no nh hn ci ny khng? SA: Vng tha ng. ng c thch ci bnh c trung bnh ny khng? G: , chnh l ci ti thch. Bao nhiu vy? SA: 360 yuan RMB. ng bit , vic lm gmj Cloisonn i hi s t m v tinh t. G: gi th phi chng ri. nhng ti e rng ti khng mang tin mt. C c th chp nhn th tn dng khng? SA: Vng, tha ng. ng c loi g? G: Visa. SA: tt ri. Cho ti xin ch k ca ng Cm n. y l th ca ng v y l hng mua ca ng. Cm n ng n y, tm bit ng. Dialog B: Pottery and Porcelain Ware Scene: Mr. Black (G) comes to the Pottery and Porcelain Counter. A smiling shopassistant (SA) receives him. SA: good afternoon, sir! What can I do for you? G: good afternoon! Id like to buy a tea set for my friend. Can you recommend some to me? SA: certainly, sir. We have a great variety of them. Please take a look at the egg-shell wares of Jingdezhen, the underglazed wares of Liling and bone china of Tangshan. G: what colours are they? SA: when it comes to colours, we have Qinghua (blue and white), Fencai (powder enamel), Doucai (contrasted colours) and so on. What kind would you like? G: do you have something like this? (He holds out a photo) SA: ah, we have the item here. We call it Linglong or Melie (rice pattern). You can see a number of translucent glazed holes in it which look like grains of rice. Hence the name. (The SA takes a sample out.) Is this the one you want? G: yes, exactly SA: youve made a good choice. Thats Jingdezhens specialty. Many foreign friends come to buy porcelain ware of this kind. G: Its really marvelous! This is the very thing Ive been dreaming of. SA: do want it for four, six or eight persons? G: Err a set for six persons will do. How much is this? SA: 120 yuan RMB per set. G: Ill take it then. SA: thank you, sir. Would you like to take it with you or have it shipped? G: would it be possible to have it shipped back to USA? SA: yes, sir. We can pack and ship anything for you. G: thats very nice. Id like to ship it by sea freight much will the postage come to? SA: 80 yuan RMB, including the packing charge and insurance.

G: when will it reach me? SA: youll probably get it in about a month. G: good. Heres the money. SA: thank you, sir. Heres your receipt. Please give me your home address. Well ship it to the nearest port. G: thanks a lot. SA: you are welcome. Please come again. Hi thoi B: gm v s Bi cnh: ng Balck (G) i n quy gm v s. Mt c bn hng ti ci n tip ng. SA: xin cho ng! Ti c th gip g cho ng? G: xin cho, ti mun mua mt b tch tr cho bn ca ti. C c th gii thiu cho ti mt vi th ? SA: chc chn ri, tha ng. Chng ti c rt nhiu loi. Hy nhn vo gm v trng ca Jingdezhen. gm ca Liling v s p (lm bng t st v tro xng) ca Tangshan. G: chng c mu g? SA: khi ni n my, chng ta c Qinghua (xanh v trng) Fencai (bt men), Doucai (c mu sc tng phn) v v.v ng thch loi no? G: c c ci no ging loi ny khng ? (ng ta a ra mt tm hnh) SA; , chng ti c mu y. Chng ti gi n l Linglong hoc Melie (mu ht la). ng c th nhn thy mt s l c trng men trong m trng ging nh nhng ht la ci tn bt ngun t . (ngi bn hng a ra mt mu ). y c phi l ci ng mun? G: vng, ng ri. SA: ng chn hay y. l ci c trng ca Jungdezhen. Nhiu ngi khch nc ngoi n mua gm s loi ny. G: n tht tuyt vi! ci ny chnh l ci ti tng c c. SA: ng mun s dng n cho bn, su, hay tm ngi? G: mt b cho su ngi. Gi bao nhiu vy ? SA: 120 yuan RMB mi b. G: ti s mua n. SA: cm n ng. ng mun ly n by gi hay ng mun nh chuyn ln tu? G: c th nh chuyn ln tu a v M c khng ? SA: vng, tha ng. Chng ti c th ng gi v chuyn ln tu bt c th g cho ng. G: rt chu o. Ti mun chuyn ln tu theo ng bin. Ph chuyn n l bao nhiu? SA: 80 yuan RMB, bao gm c tin ng gi v bo him G: khi no th n? SA: ng c th nhn n trong khong mt thng. G: tt, tin y. SA: cm n ng. u l bin lai ca ng. Hy cho ti a ch nh ca ng. Ti s chuyn n n cng gn nht G: cm n nhiu. SA: khng c g. Mi ng gh li khi khc. Word list Danh mc t Enamel : men Pottery : gm Porcelain : s Cloisonn : s Cloisonn Ware : s Lacquer : sn mi

 Craft : th cng Develop : pht trin Reign : cai tr, s cai tr Emperor : hong Typical : in hnh, tiu biu Mould : c Medium-sized : kch c trung bnh Require : yu cu, i hi Elaborate : kinh t Complicated : phc tp, tinh t Process : qu trnh Purchase : vic mua bn, mua bn Variety : nhiu Egg-shell : v trng Powder : bt Contrast : tng phn Translucent : trong m Grain : ht Hence : v vy, do Ship : chuyn ln tu Freight : hng ha, chuyn ch Postage : ph chuyn Insurance : bo him Notes ghi ch 1. Cloisonn is a traditional enamel ware, known as the Jingtai Blue in China. It is so called because the craft was developed in the reign of Emperor Jingtai in the Ming Dynasty, and blue is the typical colour used for enameling. Cloisonne l mt loi gm trng men truyn thng, c xem nh l Cnh Thi Lam Trung Quc. n uc gi nh vy b v ngh th cng c pht trin thi cai tr ca hong Jingtai triu i Minh v mu xanh l mu tiu biu c s dng cho vic tang men. 2. It is bright in colour and exquisite in design elegant in moulding Mu sc th sang c thit k tuyt vi vic c th thanh nh. 3. the making of cloisonn ware requires a rather elaborate and complicated process. Vic lm gm cloisonn yu c mt qu trnh t m v tinh t. 4. A tea set Mt b tch tr 5. When it comes to colours, we have Qinghua (blue and white), Fencai (powder enamel), Doucai (contrasted colours) and so on. Khi ni n mu, chng ta c Qinghua (xanh v trng), Fencai (men bt), Doucai (mu tng phn) v.v 6. We call it Linglong or Melie (rice pattern). You can see a number of translucent glazed holes in it which look like grains of rice. Hence the name. Chng ti gi n l Linglong hoc Melie (mu ht la). ng c th nhn thy mt s l c trng men trong m trng ging nh nhng ht la, ci tn bt ngun t . 7. Its really marvelous! This is the very thing Ive been dreaming of Tht tuyt vi! ci ny chnh l ci ti tng c c.

8. Id like to ship it by sea freight much will the postage come to? Ti mun chuyn ln tu theo ng bin. Ph chuyn khi n l bao nhiu? Useful expression cm t hu dng Black/white pottery : gm en/trng Glazed pottery : gm trng men Fine pottery : gm tinh xo Cinnabar tea set/pot : b tch tr/m mu son Glazed colour tile : ngi mu c trng men Terra-cotta warrior figure of the Qin Dynasty : hnh tng ngi lnh t nung ca triu i nh Tn Tri-colour glazed pottery of the Tang Dynasty: gm trng men 3 mu ca triu i Tn Celadon : trng men ngc bch Black/white porcelain : s en/trng Qinghua (blue and white porcelain: s xanh v trng Wucai (five-colours) : Wucai (c nm mu) Enamel colours : cc mu men Cracked porcelain : s d v Childs face : mt ca mt a tr Bottle : nt chai Vase : bnh Pot with handle : bnh c quai Incense burner : cht t hng trm Vessel : chu, vi Tripod : gi ba chn Platter/tray : a to/mm khay Jar : bnh, l Exercises bi tp I. Answer the following questions: Tr li cc cu hi sau 1. What does the guest want to buy at the counter? 2. What kinds of vases are available at the counter? 3. Can you tell something about cloisonn? How is it called in China? 4. How is the cloisonn vase the shop-assistant shows to the guest? 5. What size of a vase does the guest want? 6. Why does the guest think the price reasonable? 7. Does the guest bring enough cash with him? 8. How does he pay for the cloisonn vase at last? II. Complete the following dialogs: Hon thnh cc bi hi thoi sau 1. SA: ? G: No, have you got any coloured porcelain wares? SA: , such as Fencai, Doucai, Wucai and Enamel colours, ? G: I prefer Fencai. SA: Youve made . This kind of porcelain has become

G: Really? Can you tell me something about its history? SA: in the reign of Emperor Qian-long in the Qing Dynasty, therefore more than 200 years. G: Great! Will you show me a couple of large-sized Fencai vases. Id like to place them in the parlor. 2. SA: ? G: Yes, its elegant in moulding. But Im afraid it is not so lustrous as the porcelain one. SA: different kinds. This one G: Ah, cinnabar. Ive heard of it. Its high-quality purple sand clay. And it is permeable and absorbent. SA: the best material for a tea set G: I should say, I cant resist the temptation. Will you please choose two sets for me? SA: III. Make situational dialogs Hy lm bi hi thoi vi tnh hung cho sn Situation A: A guest wants to buy large-sized platters, but they are not available at the counter. The shop-assistant suggests he buy some thing else. Situation B: A guest expects to have some fine porcelain wares. The shop-assistant recommends a cracked porcelain tea set to him. Situation C: A guest has chosen an underglazed red bowl but he doesnt think the price reasonable. The shop-assistant explains that its not dearer than that in other places and its almost cost price. IV. True or false: ng hoc sai ( ) 1. The guest has never heard of Jingtai Blue wares ( ) 2. Cloisonn wares were very popular in the reign of Emperor Jingtai in the Ming dynasty ( ) 3. The guest would like to have a small-sized vase ( ) 4. It is very difficult to make cloisonn wares. ( ) 5. The guest pays for the vase with travelers checks. ( ) 6. The bone china of Liling is just as famous as the underglazed wares of Tangshan. ( ) 7. In fact, the number of translucent holes in the bowls are grains of rice. Thats why bowls of this kind are called Melie. ( ) 8. Cinnabar tea set is considered Yixings specialty. ( ) 9. They offer excellent service to guests. It is possible to ship anything by sea freight except the cracked porcelain wares. ( ) 10. They will send the vase to the guests home. Ch im 42 At the Tourist Souvenirs Department Ti ca hiu bn lu nim cho khch du lch Dialog A: Papercuts and Picture Postcards Scene: Miss Green (G) is eager to buy some souvenirs for her kin and friends. A shopassistant (SA) greets her with a smile. SA: good morning. Are you looking for something, madam? G: Id like to take some gifts home for my kin and friends. Would you show me something typically Chinese? SA: certainly, madam. There are some local products available here. This is Yangzhou papercuts. They are made by artisans of Yangzhou Arts and Crafts Institute.

G: how do they make the cutting? SA: with a pair of scissors and a piece of paper, the artisans can produce in just a few minutes papercuttings of human figures, landscape, flowers, birds, and many other things. G: I suppose, Yangzhou paper cutting is the best one of its kind. SA: yes, madam. Paper putting of Yangzhou has created a unique artistic style and strong local features. G: thats great! Now, would you please show me some samples? SA: certainly, madam. How do you like this landscape? G: its really good. Im sure, my father will appreciate it very much. Noew, Id like to have something else for my youngest brother. He is only six years old. SA: what about this one? G: ah, giant panda. So far as I know, it is a very rare animal. SA: you are right. China is the homeland of giant pandas so it could be an ideal gift for your kin or friends. G: Good idea! Ill take both of them. SA: thank you, madam. Anything else you want? G: yes, Id like to have some pictures of this part of China. SA: I see. We have postcards with pictures of local landscape. This is of Suzhou landscape. Look, the famous Leaning Tower on Tiger Hill, the Lingering Garden, the Hanshan Buddhist Temple and so on. G: its very nice. Ill be glad to have them remember my time here. And it will be a good thing to show my family so that they can see how the garden city looks. Please give me 2 sets of Suzhou arid one set of Shanghai. SA: Thank you, madam. Hi thoi A: giy ngh thut v bu thip nh Bi cnh: c Green (G) ho hc mua vi mn qu k nim cho b con v bn b. Ngi bn hng (SA) cho n c vi mt n ci. SA: xin cho ! c ang tm kim ci g th, tha c ? G: Ti mun mua mt vi mn qu v nh cho b con v bn b. C c th ch ti vi th in hnh ca Trung Quc? SA: Chc chn ri. C vi sn phm a phng c sn y. y l kiu ct giy ct ngh thut Yangzhou. c lm bi cc th th cng lnh ngh ca vin ngh thut v th cng Yangzhou. G: H thc hin vic ct nh th no? SA: Bng mt ci ko v mt mu giy. Nhng ngi th th cng lnh ngh c th ct c cc hnh ngi, phong cnh, bng hoa, chim v vi loi khc ch trong mt vi pht. G: Ti cho rng giy ngh thut Yangzhou l loi p nht. SA: Vng, tha b. Cng vic ct giy ca Yangzhou to ra mt phong cch ngh thut duy nht v mang m tnh a phng. G: Rt hay! No c c th ch cho ti vi mu? SA: Chc chn, tha c. C c thch phong cnh ny khng? G: N tht s p. Ti chc chn ba ti s nh gi cao v n. No ti mun mua ci khc cho em trai t ca ti, n ch mi 6 tui. SA: Ci ny c khng? G: , mt con gu trc khng l. Nh ti bit, n l mt loi th him. SA: C ni ng. Trung Quc l mt mnh t ca nhng con gu trc khng l, v vy n c th l mn qu l tng cho b con hoc bn b. G: Mt kin hay, ti s mua hai ci . SA: Cm n c, c c mun mua ci khc khng? G: Vng, ti mun c mt vi bc nh v vng ny ca Trung Quc.

SA: Ti hiu. Chng ti c bu thip c hnh phong cnh a phng. y l phong cnh Suzhou. Hy xem y l thp Lingering ni ting trn i Tiger, khu vn Lingering, n pht Hanshan v v.v G: N rt p. Ti rt sung sng c chng nh li thi gian ca ti y. V n l mt vt p ch cho gia nh ca ti h c th nhn thy thnh ph ca cc khu vn trng nh th no. Hy bn cho ti hai b Zuzhou v mt b Shanghai. SA: Cm n c. Dialog B: Theatrical Masks and Clay Figurines Scene: Mr Black (G) is looking at the theatrical masks with great curiosity. A shopassistant (SA) comes to wait on him. SA: Good evening. Can I help you, sir? G: Yes, what are these coloured pieces? SA: They are theatrical masks. Have you heard of Beijing opera? G: Yes. Though Ive never enjoyed it, I know it is a classical opera. SA: You are right. Perhaps for foreign viewers, the most impressive thing is the painted faces of the actors. G: What do you mean by painted faces? SA: The faces of the actors are painted in various patterns with different colours to show what kind of character they represent. G: Can you tell me some details? SA: For instance, red often stands for loyalty and courage, black for honesty and uprightness, white for treachery, blue for cruelty and so on. Then the audience knows more or less from the make-up what sort of person etch character is as soon as he comes on stage. Now lets return to muttons. All these pieces are the imitation of their painted faces. G: It sounds interesting! I was wondering what are they made of? SA: They are made of plaster. And we sell them in sets of four. They come in this beautiful case lined with brocade. G: They are distinctively Chinese. Ill take 2 sets. Is there anything else you can recommend to me? SA: What do you think of Wuxi Clay Figurines? The artisans of Wuxi mould figurines with local fine clay and then paint them in an exaggerated way. They all look life-like, especially the dramatic figures. They are the best. G: Ah, what a lovely baby! SA: We call it the Lucky Fatty. It is considered the symbol of fortune and happiness. G: Im sure my children will like it. Please give me a dozen and pack them together. SA: Yes, sir. Ill wrap them up well for you. G: Thank you. Hi thoi B: Cc mt n kch ngh v cc nhn vt bng t st Scene: ng Black (G) ang xem cc mt n biu din trn sn khu mt cch rt hiu k. C bn hng (SA) i n tip ng. SA: Xin cho, ti c th gip g cho ng? G: Vng, nhng vt c t mu ny l g? SA: Chng l nhng mt n c biu din trn sn khu. ng nghe v ca kch opera Beijing cha? G: Vng. Mc d ti khng bao gi thch n. Nhng ti bit l mt loi ca kch opera c in. SA: ng ni ng. C l i vi nhng ngi xem ngoi quc, iu n tng nht l nhng gng mt din vin c v. G: Nhng gng mt c v c ngha l g?

SA: Mt ca cc din vin c v theo nhiu mu khc nhau vi mu sc khc nhau ch ra loi nhn vt no m h trnh din. G: C c th ni vi ti vi chi tit? SA: V d, mu tng trng cho long trung thnh v tnh can m, mu en tng trng cho tnh trung thc v thng thn, mu trng trng trng cho s phn bi, mu xanh tng trng cho s c c v v.v Vy th khn gi s bit t hoc nhiu qua vic trang im mt nhn vt ngay khi h xut hin trn sn khu. By gi chng ta tr li vi nhng con cu. Tt c nhng mu ny l s bt chc gng mt ca chng. G: Nghe c v th v y. Ti t hi chng c lm bng g? SA: Chng c lm bng va. V chng ti bn chng theo b bn ci. Chng c gi trong hp en c lt bng tm thu kim tuyn. G: y l nt ni bt ca Trung Quc. Ti s mua hai b. Cn ci g khc c c th gii thiu cho ti? SA: ng ngh g v nhng hnh bng t st Wuxi? Nhng th th cng lnh ngh ca Wuxi c nhng hnh ny bng t st tt a phng v sau v chng theo cch cng iu ha. Tt c chng ging y nh tht c bit l nhng nhn vt din kch. Chng n l nhng loi p nht. G: , mt em b tht d thng! SA: Chng ti gi n l Lucky Fatty. N c xem l biu tng may mn v hnh phc. 360 G: SA: G: Ti chc chn rng con ca ti s thch chng.Hy a cho ti 1 t v gi chng li vi nhau. Vng,Ti s gi chng 1 cch t t cho ng. Cm n

Word list Danh mc t

Souvenir :vt k nim Papercut :giy ngh thut Kin :b con h hng Local :a phng Artisan:th th cng lnh ngh Institute :vin Scissors :ko Figure :hnh nh Landscape :phong cnh Unique:duy nht Artistic :nt p ngh thut Feature :nt c trng Sample :mu Appreciate :nh gi cao Giant :khng l Panda :gu trc Rare :him Ideal :l tng Lean :nghing Tower :thp Linger :nn n Theatrical :thuc kch nghe Mask :mt n Clay :t st

361 Figurine Curiosity Viewer Impressive Character Detail Loyalty Courage Uprightness Treachery Audience Make-up Imitation Plaster Distinctively Exaggerate Life-like Dramatic Fatty Fortune :tng nh :hiu k :ngi xem :n tng :nhn vt :chi tit :lng trung thnh :lng can m :s ngay thng :s ph bc :khn gi :s trang im :s bt chc :va :mt cch c bit,mt cch ni bt :phng i ,cng iu :ging nh tht :gy n tng (thuc )kch :cha nhiu m :may mn

Note-Ghi ch
1.be eager to do sth Ho hc lm iu g? 2.Yangzhou Arts and Crafts Institude Vin ngh thut v th cng Yangzhou 3.human figures Hnh nh ngi 4.paper cutting of Yangzhou has created a unique artistic style and strong local features Giy ngh thut ca Yangzhou to ra mt phong cch duy duy nht v mang m tnh a phng 5.so far as I know Theo nh ti bit 6.the famous Leaning Tower on Tiger Hill,the Lingering Garden,the Cold Mountain Temple and so on Thp Leaning ni ting trn i Tiger,vn Lingering,n Cold Moutain vv.v 7.the faces of the actors are painted in various patterns with different colours to show what kind of character they represent Nhng khun mt din vin c v theo nhiu kiu khc nhau ,mu sc khc nhau th hin tnh cch nhn vt. 8.for instance ,red often stands for loyalty and courage, black for honesty and uprightness,white for treachery, blue for cruetly and so on V d ,mu tng trng cho lng trung thnh v can m mu en biu tng cho tnh trung thc v thng thn, mu trngl s phn bi ,mu xanh biu th cho s c c v.v .. 9.they come in this beautiful case lined with brocade Chng c gi trong hp p ny ,c lt gm theu kim tuyn

10.in an exggerated way. Theo mt cch cng iu. 11.we call it the Lucky Fatty. It is considered the symbol of fortune And happiness Chng ti gi n l Lucky Fatty. N c xem l biu tng may mn v hnh phc.

Useful expression- Cm t hu dng

Cloth :cp lm bng vi Painted eggshell :v trng c t mu Draw work :tc phm v Hand crochet articles :nhng mn hng an tay Silk figurine/ flower :tng nh bng vi/ bng vi Chenille birds :nhng con chim c vin vi nhung Dough modelling :m hnh ngh thut bng bt nho Palace lantern :n lng cung in Revolving scenic lamp :n sn khu quay Silhouette :bng ,hnh bng Beijing glass ware :hng thy tinh Beijing Boxwood carving :hp g chm tr Cork carving :chm tr trn g bn Qingtian stone carving :chm tr trn v s Qingdao Hainan coconut carving :chm tr trn v da Jiading bambo carving :chm tr trn tre Jiading Carved lacquer ware :sn mi chm tr Feather patchwork :ming vi chp mnh lng chim Straw patchwork :ming vi chp mnh bng rm Painting on bambo curtains :t mu trn mn tre Iron openwork :kiu trang tr bng st c l thng

Exercises-Bi tp
1.Answer the following questions: Tr li cu hi sau 1. What does the guest want to take back home ? and for whom? 2. What kind of souvenirs is the guest looking for? 3. What does the shop-assistant suggest? 4. How do artisans make the paper cutting? 5. Why is Yangzhou paper cutting regarded as the best of its kind? 6. What clse does the guest buy besides the papercuts? 7. Can you name a few scenic spots in Suzhou? 8. Why is the guest glad to have some postcards with the pictures of logal landscape? 2.Complete the following dialogs: Hon thnh cc bi hi thoi sau 1. SA:-----------------------------? G: Yes,Im looking for some gifts for my friends .What can you suggest? SA: We have ------------------------.Would you please tell me --------------------? G: Something typically Chinese will do . SA: --------------------- the boxwood carving? G: Its very good ,but Im afraid its bigger and heavier than I expected.I hope it carries quite easily. SA: Oh,Isee.--------------------------- the Beijing glassware? It is neither-----------------------nor------------------------.

G: SA: G: 2. SA: G:

Thats the very thing I want .How do you sell them? ----------------------- of twelve .--------------------------in this plastic case. Good.Ill take it. ----------------------------. Good afternoon .Easter is drawing near.Id like to buy some painted eggshells.Have you got any? SA: ----------------------------? G: Ten. SA: If------------------------------------------10% discount. G: Ill buy a dozen,then .How much do they come to in all? SA: ----------------------------. G: Heres 110 yuan RMB. SA: Heres your purchase ,and the two yuan is your chage.-----------------------. G: Certainly.Ill call again. 3.Make situational dialogs: Hy lm bi hi thoi vi tnh hung cho sn Situation A:The young lady is interested in Chinese lantern. The shop-assistant is recommending some to her. Situation B:A guest is trying to find something typically Chinese He asks the shop-assistant for help Situation C:An aged guest wants to buy some toys for his grandson The shop-assistant receives him 4.True or false ng hoc sai ( )1.The guest would like to take some gifts home for his kin and friends ( )2.Yangzhou papercuts they sell are produced in Yangzhou Arts and Crafts Institute. ( )3.The guest buys some papercuts with decorative patterns. ( )4.China is the homeland of giant pandas.They can be found everywhere in the country ( )5.Most foreign viewers are impressed most by the painted faces of the Beijing opera actors ( )6.If the actors didnt have their faces painted ,it would be difficult to know what kind of person each character is ( )7.Lets return to muttons .meanLets come back to the table and enjoy the muttons. ( )8.If you visit Shanghai , youll be glad to have post-cards with pictures of Yangpu Suspension Bridge and the Eastern Sparkling Pearl TV Tower. ( )9.The Lucky Fatties are made of plaster, and theatrical masks Are made of fine clay. ( )10.Not only children but also grown-ups like the Lucky Fatty because it can bring you it can bring you fortune and happiness.

Ch im 43

At Chinese painting,Calligraphy ,Seal Carving And Stationery Deparment

Ti Ca Hiu Tranh Ngh Thut Vit Ch p ,Chm Tr V Vn Phng Phm Trung Hoa
Dialog A:Traditional Chinese Paintings
Scene :The shop-assistant (Sa) is introducing to Mr Black (G) The Chinese paintings Sa: Welcome, sir .What can I show you ? G: Im interested in Chinese traditional paintings .Could you show me some for my choice? Sa: My pleasure , but there are many different kinds .We have landcapes , human figures,birds,animals, insects flowers,and so on .Which do you prefer? G: Human figures, please. Sa: yes, sir.How do you like this one A Drucken Beauty? G: Very nice.Who painted it? Sa: Qiu Yin ,a famous painter of the Ming Dynasty.He was good at human figues ,especially young ladies,and most of his painting were done with fine delicate strokes. Is it the original? No,its reproduction ,but it retains so well the vividness and charm of the original that it is difficult to tell which is the original and which is not .however,all our reproductions are clearly marked and priced.They are sold at a fair price. Thats good .Illtake it .Besides,Id like to buy an original. Have you got something done by contemporary Chinese painters? Certainly,sir .How do you like this landcape?It is a master painters work.It is paintedon silk .what is more ,both of these two paintings are placed on scrolls that can be rolled up so they carry quite easily. Yes,they are different from Western oil paintings.Ill take Both of them .How much will that be altogether? 1,800 yuan RMB for the original and 700 yuan RMB for the reproduction .2,500 yuan RMD in all Can you give me some discount? Just a moment ,please.(she talks it over with her boss) Our best offer is 10% off That will be fine .Here s the money .I hope there will be no trouble with the Customs when I leave the country. No problem .Traditional Chinese paintings which have been cleared for sale to foreigners can be taken out of the country :Just show the sale receipt to the Customs. That will do Good.Its very thoughtful of you Its my pleasure .Good-bye and good luck.

G: Sa:

G: Sa:

G: Sa: G: Sa: G: Sa:

G: Sa:

Hi thoi A:Nhng bc tranh Trung Quc truyn thng

Bi cnh:Ngi bn hng (Sa) ang gii thiu cho ng Black (G) nhng bc tranh Trung Quc . Sa: Cho ng .Ong cn g? G: ti thch nhng bc tranh truyn thng Trung Quc . C c th ch vi th ti chn ?

Sa: G: Sa: G: Sa:

G: Sa:

G: Sa:

G: Sa: G: Sa: G: Sa:

G: Sa: Scene: Sa: G:

Rt sn lng .Nhg c nhiu loi khc nhau .Chng ti c tranh phong cnh ,hnh ngi ,chim th cn trng , hoa, v vvOng thch loi no? Cho ti xem tranh hnh ngi . vng, tha ng .ng c thch ci ny A Drucken Beauty? Rt p ,ai v n ? Qiu Yin ,mt ha s ni ting ca triu i Minh .ng ta gii v vic v ngi ,c bit l nhng ph n tr ,v hu ht nhng bc tranh ca ng ta c v vi nhng nt tinh xo N c phi tranh gc ? Khng, n l 1 bn dc m phng li ,nhung n vn gi li c nt sng ng v duyn dng ca bc tranh gc v rt kho phn bit chng vi tranh gc. Tuy nhin ,Tt c nhng bn m phng ca chng ti c nh du v nh gi r rng.Chng c bn vi gi hp l. Ti ,ti s mua n .Ngoi ra,ti mun mua 1 bn gc , c c tranh nao c v bi cc ha s Trung Quc cng thi? C ch, tha ng .ng thch cnh ny khng ? l 1 tc phm ca 1 ha s chuyn nghip .N c v trn vi siu .Hn th na ,c hai bc tranh ny c t trn giy cun lai mang i 1 cch d dng. Vng ,chng n khc vi cc bc tranh sn du phng Ty .Ti s mua c hai ,tt c gi bao nhiu ? 1.800 yuan RMB cho bn gc v 700 ng RMD cho bn m phng.2500 yuan tt c C c th gim gi cho ti khng ? i 1 lc (c ta tho lun v chuyn ny vi ng ch ). Gi gim ti thiu l10% Tt ,tin y .Ti hy vng s khng c vn g vi Hi Quan khi ti ri t nc ny ng ch cn trnh ha n Mua hng cho Hi Quan th thi. Khng vn g ,Cc bc tranh Trung Quc truyn thng uc bn cng khai cho khch nc ngoi v c th mang ra khi t nc ny.ng ch cn trnh ha n mua hng cho Hi Quan, th thi tt , tht n cn . l nim vui ca ti.Tam bit ,chc may mn. An aged shop-assistant (Sa) comes over to greet Miss Green (G) who is standing by the Stationery Couter. Good evening ,madam! Are you being taken care of? No,Id like to get some stationery.You see,Ive just Come here from U.S.A Now Im studying at Zhejiang Academy of Fine Arts .My major is traditional Chinese painting Oh,I see ,you are a foreign student .What you want is the writing and painting materials. You are right.Im not so familiar with them .Would you

DialogB: The FourTreasures of the Stydy

Sa: G:

Sa:

G: Sa: G: Sa:

G: Sa:

G:

Sa: G: Sa: G: Sa:

please recommend something to me ? With pleasure.Chinese painting is closely related to the art of calligraphy .Both chinese painters and calligraphy use black ink that could produce different shades and writing brushes that could make many kinds of lines. I was told that there are the so-called Four Treasures Of the Study .Could you explain it to me? Certainly .The four Treasures of the Study consist of The inkbrushes,inksticks,rice paper and inkslabs Oh,I see.Now would you please be kind enough to give me some more detail? The Four Treasures of the Studywas originally named For the inkbrush produced in Hozhou ,inkslab in Duanzhou .Huzhou inkbrushes are famous for their material selection and elaborate craftsmanship .The materials for the brushes can be the wool of goats ,hair of yellow weasels ,of hares or mixture ,Huizhou inksticks are known as being clear,moist, even and neat.Once on paper ,their ink will stay firm and always keep its original touches Its wonderful .How about the paper and inkslab? Rice paper produced in Xuancheng is solf and absorbent.It is sometimes called Xuan paper .It can bring the characteristic styles of Chinese painting into full play so it is most favoured by chinese artists .It has been honoured as the king of paper Duanzhou inkslabs,also called Duan inkslabs bear a tinge of purple in colour ,with exquisite veins and smooth jade-like appearance .Its the best among all the inkslabs produced in China. Its very kind of you .Thank you for you explanation .Would You please choose for me a dozen of Huzhou inkbrushes,4 Huizhou inksticks,a Duan ,inkslab and 100 sheets of Xuan paper .How much do they come to in all? Lets me see.Just a moment ,please .Ah,872 yuan RMB in all That seems a high price. You see,the Duan inkslab costs 700 yuan RMD.Its of the best quality .I dare say ,you cant get this price else-where Well,Ill take them .Heres the money Thank you Heres your change and receipt.I hope Well meet again sometime.

Hi thoi B : Four Treasures of the Study Bn b quyt nghin Cu(Tn ca 1 sn phm v ngh thut)
Sa: G: Xin cho c ! C ai phc v c cha ? Khng ,ti mun mua 1 t vn phong phm .B bit Ti va t M n y .By gi ti ang hc ti hc vin my thut zhejiang.Mn chnh ca ti l v ngh thut Trung Quc truyn thng ,ti bit c l sinh vin nc ngoi .nhng th c mun mua l nhng vt liu dng v v vit B ni ng.Ti khng rnh v chng .B c th gii thiu cho ti vi th ? Rt hi lng .Vic v tranh Trung Quc c lin quan

Sa: G: Sa:

G: SA: G: SA:

nhiu vi ngh thut vit ch p .Ha s Trung Quc v nhng ngh nhn vit ch p u s dng mc en vn c th to c nhng phn bng khc nhau v v vn c th to nhiu nt v khc nhau. Ti nghe ni rng c g c gi l Four Treasures of the Studyb c th gii thch cho ti? Chc chn. Four Treasures of the Study bao gm c dng vit mc ,giy rm v nhng thanh mc mng. ,Ti hiu ri .By gi b vui lng cho ti bit thm vi chi tit? Four Treasures of the Study c t tn gc cho c vit mc c sn xut Huizhou,giy rm Xuancheng v thanh mc mng Duanzhou .Nhng cy c dng vit mc Huizhou th ni ting v cht liu ca chng v tay ngh th cng tinh xo .Nhng cht liu dng cho c c th l lng d ,lng chn vng ,lng th hoc l hn hp .Nhng que giy mc Huizhou c bit trong ,t,mm v sch.Ngay khi c vit ln giy mc c dnh cht v lun lun gi c nt ban u ca n. Rt tuyt ,cn v giy thm v thanh mc? Giy rm c sn xut Xuancheng th mm v thm .i khi n c gi l giy Xuan.N c th a phong cch c th ca trang Trung Quc vo mt v kch hon chnh ,v vy hu ht nhng ha s Trung Quc rt thch n .N c cao nh l loi qu nht .Thanh mc Suanzhou cng c gi l mc Duan biu l mu hng ,c cc vn tinh xo v v b ngoi nhn nh ngc bch .N l loi tt nht c sn xut Trung Quc . B tht t t .Cm n li gii thch ca b .B c th chn cho ti mt t cy c Huzhou,bn que giy mc Huizhou,mt thanh mc mng Duan v 100 tm giy Xuan.Tt c l bao nhiu? ti xem .Xin ch mt cht . ,872 yuan RMB tt c. Dng nh gi cao . C bit ,thnah mc Duan l 700 yuan RMB .N c cht lng tt nht .Ti dm ni rng c khng th mua gi ny ni khc . ,ti s mua chng ,tha b tin y . Cm ny l tin thi v bin nhn .Ti hy vng chng ta s gp li . :ngh thut vit ch p :con hi cu :dng c vn phng :cn trng :say ru :tinh xo :nt c :bn gc

G: SA:

G:

SA: G: SA: G: SA:

Word List Danh Mc t

Calligraphy Seal Stationery Insect Drunken Delicate Stroke Original

Reproduction :bn c m phng Retain :gi li ,vn cn gi Vividness :s sinh ng Charm :duyn dng Contemporary :cng thi Scroll :giy cun Treasure :chu bu ,ca qu him Study :vic hc ,nghin cu Academy :hc vin Major :chuyn mn Material :cht liu Familiar :quen thuc Shade :nt bng Inkslab :thanh mc Craftsmanship :k xo tinh vi Goat :con d Weasel :con chn Mixture :hn hp Moist :m t Even :bng phng,khng thay i Firm :chc chn Touch :nt chm vo Absorbent :thm c Characteristic :c tnh Tingle :nhum mu Purple :mu tm Vein :vn ( ,g 0

Note-Ghi ch
1.Qiu Yin ,a famous painter of the Ming Dynasty,was good at human figures,especially young ladies ,and most of his paitings were done with fine dedicate strokes Qiu Yin ,mt ha s ni ting triu Minh ,rt gii v v hnh ngi ,c bit l nhng ph n tr v hu ht l nhng bc tranh ca ng ta c v mang nhng nt tinh xo 2. Its a reproduction ,but it retain so well the vividness and charm of the original that it is difficult to tell which is the original and which is not l 1 bn m phng nhng vn gi c nt sinh ng v duyn dng n ni kh c th ph bit c u l bn gc u l khng phi

Exercises-Bi tp 1.Answer the following questions:

Tr li cc cu hi sau 1.What does the guest intend to buy at the couter ? 2.Are there many different kinds of traditional Chinese painting? And what do they have at the couter? 3.what kind of painting doesthe guest like best ? 4.Is the guest satisfied with the painting the shop-assistant recommend to him? 5.A Drunken Beauty isnt an original ,is it?

6.How do they sell reproductions at the couter? 7.The guest is interested only in the works by ancient Chinese painters, isnt he? 8.Can you tell me something about the difference between Traditional Chinese paintings and Western oil paintings ? 9.How much does the guest pay for the two paintings at last? 10.What kind of paintings can be taken out of the country ? And what is the carrier asked to do at Customs? 2.Complete the following dialogs: Hon thnh cc bi hi thoi sau: 1.G:Have you got any traditional Chinese paintings here? Sa:.? G:Figures ,especially ancient ladies. Sa:..Lady Zhaojun Crossing the Frontier? G:What a beautiful lady!who is she? Sa:Wang Zhaojun.She is honoured as. .. G:Thats the very thing I want .By the way ,is it an original or not ?you see,I dont like the reproduction. Sa: G:If so ,Ill take it .How much do you sell it ? Sa:.. G:My ,thats too dear! Sa:I should say ,.you see,it is done .. ..quite a lot of time. G:however,I can give you no more than 1,500 yuan RMD. Can you sell it for that? Sa:.10%.....................................? G:what you mean is 1,800 yuan RMB.No, I cant afford to spend so much money for this painting. Sa:..Ill discuss with my boss .. .20%off. G:1,600 yuan RMB?well,Ill take it at your price.

3.Make situational dialogs:

Hy lm bi hi thoi vi tnh hung cho sn Situation A: A guest wants to buy some pictures with Chinese characteristics.The shop-assistant suggests he buy spring .Festival pictures. Situation B:A Japanese guest would like to have something done buy contemporary Chinese calligraphers,The shop assistant recommends Hu Wensuis works to him Situation C:A foreign student majoring in Chinese ink-wash

painting comes to buy a inkslab.The shop-assistant show her a Duan inkslab but she cant afford to buy it.She wants something cheaper. 4.True or false: ng hoc sai ( )1.There are few kinds of traditional Chinese paintings at the couter ( )2.Mr Black likes neither human figures nor landscape ( )3.Seal engraving art is closely related to Chinese Calligraphy. ( )4.Some Chinese paintings are placed on scrolls or in albums.Others are mouted on fans ( )5.Most Western oil paintings are painted on silk or on Absorbent paper. ( )6.Generally speaking , Western oil paintings are created by colours and brush touches while traditional Chinese paintings are by lines and strokes ( )7.Tri-colour glazed pottery wares patterned after the Tang model can not be taken out of the country . ( )8.Miss Green is a foreign student of Central Academy of Fine Arts ( )9.So-called mixture consists of two different kinds of wool or hair ( )10.Among the Four Treasure of the Study ,Duan inkslab Is the most expensive.

Appendix

Restaurant terms T dng trong nh hng

1.Tableware
Plate Under plate Dinner plae Relish plate Entre dish Meat dish Vegetable dish cake dish rice bowl soup bowl covered bowl earthen pot finger bowl egg cup tea pot coffee pot cream jug saltcellar pepper shaker mustard pot toothpick

dng c phc v n ung

:ci na : lt a :a n ti :a ng gia v : a ng mn khai v :a ng tht :a rau :a tri cy :chn n cm :t ng sp :chn c np y :bnh lm bng t nung :t ng nc ra tay trong khi n :tch nh dng ng trng :bnh tr :bnh c ph :bnh ng kem :l ng mui :l ng tiu :bnh ng nc nng :tm xa rng

table knife carving knife fruit knife dessert knife table fork fish fork oyster fork dessert fork tablespoon teaspoon soup ladle pastry server gobled pilsner beer glass beer mug champagne glass shallow-bowled glass cocktail glass juice glass carafe

:dao s dng trn bn n :dao ct tht :dao ct b :dao ct trng ming :na :na n c :na n c :na n trng ming :tha sp :tha c ph :ci mi mc sp :a a ng bnh :ly c chn :ly cao c chn dng ung bia :ly ung bia :vi ung bia (c quai cm) :ly ung ru sm banh :ly cn :ly ung cocktail :ly ng nc p tri cy ;bnh thy tinh ng nc hay ru hay bn n

2.Beverage
Vermouth Vodka Hocks Sandeman Three Star

thc ung
:ru vermouth :ru vodka :ru hocks :ru Sandeman Three Star

Special Fine Brandy:ru Special Fine Brandy Hennessy :ru Hennessy Martell :ru Martell Napoleon :ru napoleon J.W.Black Label :ru j.W Black Label J.W.Red label :ru J.W Red Label White Horse :ru White Horse Cherry Brandy :ru Cherry Brandy Blackberry Brandy :ru Blackberry Brandy Peppermit :ko bc h Grape juice :nc nho Tomato juice :nc c chua Sugar cane juice :nc ma Syrup of figs ;siro tri sung Syrup of almond :sir tri hnh o Lemon syrup :sir chanh Lemonade :nc chanh Orangeade :nc cam Ginger ale : ung p gng Soda water :nc soda Mineral water :nc khong

3.Menu
1.Sichuan Cuisine -Shredded chicken with

Thc n
Cch nu n T Xuyn :tht g st lt vi nc

sesame sauce -Sliced beef tangering flavour

-Sauteed scallops with hot and garlic sauce -Madarin fish with spicy sauce :c nh c gia v -fillet of fish with hot bean :c nu vi u Paste -fried sliced eel with hot pepper :ln chin vi tiu -sauteed diced chicken with nuts :g p cho nu u v tiu And hot pepper -double cooked sliced pork with :thit heo kho tiu hot garlic pepper -braised eggplant with hot galic :c tm ham vi ti mn sauce -sweet and sour cabbage :ci xo chua ngt Hot and sour soup :canh chua

st m :tht b xt ming c p gia v :s p cho vi ti v t

2.Guangdong Cuisine

:Cch nu n Qung ng

Barbecued suckling pig :heo sa quay Barbecued pork :tht heo quay Birds crest with eggs :nc yn nu vi trng Braised fresh abalone :ham c vi rau with vegetable Fried slice pigeon with vegetable :b cu chin vi rau Fried squid with vegetable :b cu chin vi rau Fried fillet of beef in oyster sauce:tht b chin vi nc st s Fried dice pork with cashew nut :tht heo chin vi ht iu Sweet and sour pork with pineapple: thit heo nu chua ngt vi thm sesame sauce