ASKING THE RIGHT QUESTIONS

Why do we ask questions? II. Types of Questions, characteristics III. Tips on asking questions
I.

WHY DO WE ASK QUESTIONS?

 To gain information To stimulate conversation To gain others views To check agreement To verify information To build rapport and trust

WHAT ARE THE TYPES OF QUESTIONS? CLOSED

OPEN

CLOSED QUESTIONS
Simple, info-gathering questions Functions:

-allow specific facts to be gathered -easy to answer -useful in the feedback process -to gain commitment to a position -to reinforce positive statements - used to direct the conversation to a desired topic, concern

OPEN QUESTIONS
More deep, require longer, more complex

answers used to draw out a wide range of responses on a broad topic Often ask for opinions, thoughts and feelings

Characteristics of open questions

Cannot be answered by a simple yes/no Usually begin with WHAT or HOW Draw out ideas and feelings Encourage elaboration Promote self-discovery Stimulate thinking about your ideas Allow a broad range of responses and styles

When asking questions

Have a plan Keep the question simple Stay focused Avoid ambiguity Stay non-threatening Ask permission (for sensitive issues) Avoid manipulation