Communication Skills

COMMCCCOUNICATION

Communication is really all anyone ever gets paid for ultimately...and if you cannot effectively communicate...you will PAY...not get paid... -- Doug Firebaugh

DEFINITIONS

The exchange of messages between

and among human beings is known as communication. It is the process in which information flows from a source to a receiver and back

Exhibit 3-1: The Communication Process Model

The COMMUNICATION CHANNEL

Sender--------------------------Encodes

Medium------------------------Message
Receiver------------------------Decodes

CHANNELS
In person

Telephone
Email Written Third party

COMMUNICATION AT WORKPLACE
An average worker Patterns of

spends 80% of the time communicating 10% writing 15%reading 30%speaking 45%listening

interaction Forms of interaction

ACTIVITY 1
Select a friend, whom you have had the

opportunity to observe frequently. Evaluate that persons ability to communicate effectively. Give specific incidents to justify your opinion

Activity 2
Describe a situation humorous or

otherwise, in which you were involved and miscommunication occurred. What were the consequences? How could you have prevented the misunderstanding?

Various kinds of written communications

Communication Salesperson

skills are essential for job success. Choose one of the following professions and discuss the various kinds of written communications

Manager
Nurse Electrician Accountant Flight attendant

Mechanic

Applying principles of communication Psychology

Abraham Maslow uses five rungs to

describe the hierarchy of human needs Basic physical needs Safety and security needs The need to Belong The need to be Somebody The need to help others and be creative

Come up with different words that can be used for an employee who does not give up easily

Connotative words
Persistent

Tenacious
Persevering

Obstinate
Stubborn Unyielding

Our words Affect our Behaviour

PURR WORDS Beautiful Kindness Freedom Successful Persevering SNARL WORDS Cheap Negligent Fraud Obstinate Scrawny

Group work
Imagine a departmental store and

brainstorm five ways that appeals are made to your physical and safety needs through advertising ,displays, and pricing

Home assignment
Keep a log of your significant communication activities for the next two days. Use headings such as Date Time Person involved Summary of content Communication Process