ncr7402 Serviceguide

NCRRealPOS70(7402)
Release1.1
HardwareServiceGuide
B00500001465 IssueB
TheproductdescribedinthisbookisalicensedproductofNCRCorporation. NCRisaregisteredtrademarkofNCRCorporation. NCRRealPOSiseitheraregisteredtrademarkoratrademarkofNCRCorporationintheUnitedStatesand/or othercountries. ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,and firmwarebecomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutpriornotice. Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld. Insomeinstances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,consult withyourNCRrepresentativeorNCRofficeforinformationthatisapplicableandcurrent. Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,and valueofthisbook. Addresscorrespondenceto: Manager,InformationProducts NCRCorporation 2651SatelliteBlvd. Duluth,GA30096 Copyright2004 ByNCRCorporation Dayton,OhioU.S.A. AllRightsReserved
Preface
Audience
Thisbookiswrittenforhardwareinstaller/servicepersonnel,system integrators,andfieldengineers. Notice:ThisdocumentisNCRproprietaryinformationandisnotto bedisclosedorreproducedwithoutconsent.
Safety Warnings
Servicing Caution: Thisproductdoesnotcontainuserserviceableparts. Servicingshouldonlybeperformedbyaqualifiedservicetechnician. Fuse Replacement Caution: Forcontinuedprotectionagainstriskoffire,replaceonly withthesametypeandratingsoffuse. Attention:Pourprveniretvousprotgercontreunrisquedefeu, remplacerlafusibleavecuneautrefusibledemmetype,seulement. Power Supply Cord Used as Disconnect Means Caution: Thepowersupplycordisusedasthemaindisconnect device.Ensurethatthesocketoutletislocated/installednearthe equipmentandiseasilyaccessible. Attention: Lecordondalimentationestutiliscommeinterrupteur gnral.Laprisedecourantdoittresitueouinstalleproximitdu matrielettrefaciledaccs.
ii
Lithium Battery Warning Caution: Dangerofexplosionifbatteryisincorrectlyreplaced. Replaceonlywiththesameorequivalenttypeasrecommendedbythe manufacturer.Discardusedbatteriesaccordingtothemanufacturers instructions. Attention: Ilyadangerdexplosionsilyaremplacementincorrectde labatterie.Remplaceruniquementavecunebatteriedummetypeou duntyperecommandparleconstructeur.Mettreaurbutles batteriesusagesconformmentauxinstructionsdufabricant. Battery Disposal (Switzerland) RefertoAnnex4.10ofSR814.013forbatterydisposal. IT Power System ThisproductissuitableforconnectiontoanITpowersystemwitha phasetophasevoltagenotexceeding240V. Peripheral Usage Thisterminalshouldonlybeusedwithperipheraldevicesthatare certifiedbytheappropriatesafetyagencyforthecountryofinstallation (UL,CSA,TUV,VDE)orthosewhicharerecommendedbyNCR Corporation. Caution: DONOTconnectordisconnectaprinter,keyboard,orany otherterminalpoweredperipheralwhiletheterminalispoweredon. Doingsomayresultinperipheralorsystemdamage. System Weight Considerations Warning: TheNCR742terminalsmustbemountedsecurelyto preventahazard.Theymustbeinstalledinaccordancewithlocal buildingcodes.Thepostorwallonwhichtheunitismounted shouldbeabletowithstandfourtimestheweightoftheunit.
iii
Environmental Consciousness NCRisdemonstratingitsconcernfortheenvironmentbydesigningan intelligentpowermanagementsystemintothisterminalthatoperates efficientlywhetherthesystemisinastandaloneornetwork environment. Grounding Instructions Intheeventofamalfunctionorbreakdown,groundingprovidesa pathofleastresistanceforelectriccurrenttoreducetheriskofelectric shock.Thisproductisequippedwithanelectriccordhavingan equipmentgroundingconductorandagroundingplug.Theplugmust bepluggedintoamatchingoutletthatisproperlyinstalledand groundedinaccordancewithalllocalcodesandordinances.Donot modifytheplugprovidedifitwillnotfittheoutlet,havetheproper outletinstalledbyaqualifiedelectrician.Improperconnectionofthe equipmentgroundingconductorcanresultinariskofelectricshock. Theconductorwithinsulationhavinganoutersurfacethatisgreen withorwithoutyellowstripesistheequipmentgroundingconductor. Ifrepairorreplacementoftheelectriccordorplugisnecessary,donot connecttheequipmentgroundingconductortoaliveterminal.Check withaqualifiedelectricianorservicepersonnelifthegrounding instructionsarenotcompletelyunderstood,orifyouareindoubtasto whethertheproductisproperlygrounded. Useonly3wireextensioncordsthathave3pronggroundingplugs and3polereceptaclesthataccepttheproductsplug.Repairorreplace damagedorworncordsimmediately.
iv
References
NCRRealPOS70UserGuide(B00500001463) NCRRealPOS70SitePreparationGuide(B00500001464) NCRRealPOS70/EasyPoint42PartsIdentificationManual (B00500001466) NCRFitClientSoftwareUsersGuide(B00500001235) NCR5932USBKeyboardUsersGuide(B00500001395) NCR5932WedgeKeyboardUsersGuide(BD201369A) NCR594212.1InchLCDMonitorUsersGuide(B00500001394) NCR5953USBDynaKeyUsersGuide(B00500001457) NCR595312.1InchDynaKeyUsersGuide(B00500001161) NCR5952WedgeDynaKeyUsersGuide(BD201370A) NCR596412.1InchTouchLCDUsersGuide(B00500001324) NCR59722x20CustomerDisplayUsersGuide(B00500001372) NCR5973InternationalVFDCustomerDisplayUsersGuide (B00500001162) NCR59825InchLCDOperatorDisplayUsersGuide(BD201443A) NCR7167TwoStationPOSPrinterOwnersGuide(B00500001406) NCR7194ThermalReceiptPrinterOwnersGuide(B00500001097) NCR7197ReceiptPrinterOwnersGuide(B00500001409) NCR5945ElectronicPaymentTerminalUsersGuide(B00500001104) NCR5992SignatureCaptureUsersGuide(B00500001108)
Table of Contents
Chapter1:ProductOverview Introduction ........................................................................................... 11 LabelLocations...................................................................................... 12 Chapter2:Diagnostics PowerOnSelfTest(POST)Errors ..................................................... 21 ErrorBeepCodes............................................................................ 22 LoadableDiagnostics ........................................................................... 23 LoadingtheDiagnostics ................................................................ 24 Navigation................................................................................... 25 DiagnosticsMainMenu................................................................. 26 MSRTest...................................................................................... 26 TouchScreenTest ...................................................................... 27 PrinterTest.................................................................................. 27 AudioTest................................................................................... 28 CashDrawerTest....................................................................... 28 Chapter3:Troubleshooting Introduction ........................................................................................... 31 GettingStarted ...................................................................................... 32 Condition:NoDisplay .......................................................................... 33 NoPowerLED ................................................................................ 33 StillNoPowerLED ........................................................................ 33 PowerIndicatorLEDisIlluminated............................................ 34 CapsLockLightResponsive .................................................... 35 CapslocklightNotResponsive ............................................... 37
vi
Condition:UnitWillNotBoot/BlueScreenWhileBooting............. 39 SystemHangsinPOST(BIOS) ..................................................... 39 POSTCodeorBeepCode ......................................................... 39 CMOSProblem........................................................................... 39 MemoryProblem ....................................................................... 39 HardDiskIssue ........................................................................ 310 Peripherals ................................................................................ 310 CPU/HeatSinkProblem.......................................................... 310 SystemHangsDuringOSLoad.................................................. 311 DriverProblem ......................................................................... 311 BIOSVersion............................................................................. 312 NetworkProblem..................................................................... 312 MemoryProblem ..................................................................... 312 CPU/HeatSinkProblem.......................................................... 313 ACPI........................................................................................... 313 Condition:RandomBlueScreensWhileRunning .......................... 314 MemoryProblem ..................................................................... 314 DriverProblem ......................................................................... 314 HardDiskIssue ........................................................................ 315 CPU/Heatsinkproblem .......................................................... 315 IRQorOtherResourceConflict ............................................. 315 TryDisablingNonNCRSystemComponents .................... 315 Condition:SlowPerformanceWhileRunning ................................ 316 HardDiskIssue ........................................................................ 316 CPU/Heatsinkproblem .......................................................... 316 Condition:NoiseFromUnit............................................................... 317 Condition:LCDDisplayDistortedorLinesonScreen .................. 318 Condition:ScreenFlickering .............................................................. 319 BacklightInverterProblem ......................................................... 319
vii
LCDProblem................................................................................. 319 Condition:HardDiskDriveNotWorking/Recognized ................ 320 Condition:Keyboard/MouseNotWorking ..................................... 320 Condition:TouchNotWorkingorNotCalibrated......................... 321 UsetheTouchWareDiagnostics ................................................ 321 FalseTouches ................................................................................ 322 Calibration ..................................................................................... 322 Condition:MSRNotWorking ........................................................... 323 Condition:CashDrawerNotWorking ............................................ 323 Condition:EthernetLANNotWorking........................................... 324 Condition:EthernetLANNotWorking........................................... 325 Condition:IntegratedCustomerDisplayNotWorking ................ 326 Condition:PoweredSerial/USBPeripheralsNotWorking ........... 327 Condition:MotionSensorNotWorking .......................................... 328 Condition:IRDANotWorking.......................................................... 329 Condition:IntegratedSpeakersNotWorking................................. 330 Chapter4:HardwareDisassembly Introduction ........................................................................................... 41 SafetyRequirements ...................................................................... 41 TerminalDisassemblyProcedures ..................................................... 44 DisconnectingthePeripheralandLANCables ......................... 45 CableConnectorPanel................................................................... 46 RemovingthePowerSupply ........................................................ 47 RemovingtheHardDiskDrive.................................................... 49 OpeningtheCabinet .................................................................... 411 RemovingtheWirelessLANPCMCIACard ........................... 413 ReplacingtheWirelessLANPCMCIACard ....................... 414 RemovingtheDualSerialCard.................................................. 415
viii
RemovingtheCompactFlash..................................................... 416 RemovingtheMagneticStripReader........................................ 417 RemovingtheRetailDaughterCard ......................................... 419 RemovingtheMotherboard........................................................ 422 DisconnectingtheMotherboardCables................................ 422 ChassisCabling............................................................................. 424 ReplacingtheMotherboard ........................................................ 425 ConnectingtheCables............................................................. 426 Removingthe2x20CustomerDisplayAssembly ................... 429 RemovingtheDisplayAssembly(12.1) .................................. 431 DisassemblingtheDisplayAssembly(12.1) ...................... 435 RemovingtheDisplayAssembly(15) ..................................... 441 DisassemblingtheDisplayAssembly(15) ......................... 445 RemovingtheStereoSpeakerAssembly................................... 451 Chapter5:CircuitBoards Motherboard.......................................................................................... 51 ProcessorJumperSettings............................................................. 52 PoweredRS232PortJumperSettings ........................................ 53 MemoryConfigurations ................................................................ 53 InstallingMemoryModules ..................................................... 54 ReplacingtheCPU ......................................................................... 55 ReplacingtheLithiumBattery...................................................... 58 MotherboardConnectorPinOutIdentification............................... 59 74021xxxModels ........................................................................... 59 J1:AudioJackConnector .......................................................... 59 J2:DVIIConnector.................................................................. 510 J3:CRTConnector.................................................................... 511 J7:ParallelPortConnector ...................................................... 513
ix
J8:EthernetRJ45&USB1/2Connector ............................... 513 J9:AudioHeaderConnector .................................................. 514 J10/J11:COM3/COM4SerialPortConnector ....................... 514 J12/J18/J21:REAR/CPU/FRONTFANConnector ............... 515 J13:4PinATXPowerConnector ........................................... 515 J14:AudioCDinConnector.................................................. 516 J15/16:RISCPCIConnector.................................................... 516 J17:LVDSBacklightPowerConnector ................................. 516 J19:CaseOpenDetectConnector .......................................... 516 J20:USB3Header ..................................................................... 517 J22:DaughterCardInterfaceConnector............................... 517 J23:ExternalWakeOnLANConnector................................ 517 J24/J26:Primary/SecondaryIDEConnector(IDE1/IDE2)... 518 J25:IrDAConnector................................................................. 519 J27:FDCInterfaceConnector ................................................. 519 J28:ITPDebugPort.................................................................. 520 J29:Power/LEDHeader .......................................................... 521 J31:USB2.01/2Connector ...................................................... 522 RS232A/RS232B:SerialPortConnectors ......................... 523 LVDS1:LVDS&BacklightConnector .................................. 524 PS/2KeyboardandMouse...................................................... 526 PCIRiserCard .............................................................................. 527 RetailDaughtercard............................................................................ 528 TouchScreenandMSRJumpers ................................................ 529 ConnectorPinOuts ...................................................................... 529 CashDrawerKickout .............................................................. 529 24VPoweredUSBPort........................................................... 530 PCMCIAWirelessLANCard ........................................................... 531 DualSerialExpansionCard .............................................................. 531
Chapter6:PowerSupply ACInput .......................................................................................... 61 DCOutputs ..................................................................................... 61 MaximumRatedOutputPower................................................... 61 PowerSupplyConnectorPinOuts.............................................. 62 Chapter7:CashDrawerAdjustments LatchAssemblyWiringandAdjustments.................................. 71 Chapter8:ClearingtheCMOSandPassword Chapter9:TouchScreenCalibration CalibrationGuidelines ......................................................................... 91 CalibrationUsingTouchWare(Windows)........................................ 92 25PointLinearizationProcedure................................................. 95 RestoreDefaultsFunction ............................................................. 99 CalibrationUsingMicrocal(DOS).................................................... 912 Summary .............................................................................................. 913 AppendixA:FeatureKits FeatureKitList .....................................................................................A3 AppendixB:IRQSettings Interrupts ........................................................................................ B1 DefaultSettings ......................................................................... B1 OptionalSettings ........................................................................... B2 AppendixC:HeatSinkInstallation
xi
Revision Record
Issue Date Remarks
A B
Nov2003 Firstissue Mar2004 Release1.1
xii
Radio Frequency Interference Statements

Federal Communications Commission (FCC)
InformationtoUser
ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassA digitaldevice,pursuanttoPart15ofFCCRules.Theselimitsaredesignedtoprovide reasonableprotectionagainstharmfulinterferencewhentheequipmentisoperatedin acommercialenvironment.Thisequipmentgenerates,uses,andcanradiateradio frequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstruction manual,maycauseharmfulinterferencetoradiocommunications.Operationofthis equipmentinaresidentialareaislikelytocauseinterferenceinwhichcasetheuser willberequiredtocorrecttheinterferenceathisownexpense. NCRisnotresponsibleforanyradioortelevisioninterferencecausedbyunauthorized modificationofthisequipmentorthesubstitutionorattachmentofconnectingcables andequipmentotherthanthosespecifiedbyNCR.Thecorrectionofinterference causedbysuchunauthorizedmodification,substitutionorattachmentwillbethe responsibilityoftheuser.Theuseriscautionedthatchangesormodificationsnot expresslyapprovedbyNCRmayvoidtheusersauthoritytooperatetheequipment.
Canadian Department of Communications

ThisClassAdigitalapparatuscomplieswithCanadianICES003. ThisdigitalapparatusdoesnotexceedtheClassAlimitsforradionoiseemissions fromdigitalapparatussetoutintheRadioInterferenceRegulationsoftheCanadian DepartmentofCommunications. CetappareilnumriquedelaclasseAestconformelanormeNMB003duCanada. Leprsentappareilnumriquenmetpasdebruitsradiolectriquesdpassantles limitesapplicablesauxappareilsnumriquesdelaclasseAprescritesdansle rglementsurlebrouillageradiolectriquesdictparleministrredes CommunicationsduCanada.
Voluntary Control Council for Interference (VCCI)
xiii
International Radio Frequency Interference Statement

Warning: ThisisaClassAproduct.Inadomesticenvironmentthisproductmay causeradiointerferenceinwhichcasetheusermayberequiredtotakeadequate measures.
xiv
Declaration of Conformity
Manufacturer's Name Manufacturer's Address
NCRCorporation NCRCorporation RetailSolutionsDivisionAtlanta 2651SatelliteBoulevard Duluth,GA300965810 InformationTechnologyEquipment Class7402 100120V/200240V,2.0A/1.0A,5060Hz
Type of Equipment Model Number Electrical Ratings (Input)
NCRCorporation,1700SouthPattersonBoulevard,Dayton,OH45459, USA,declaresthattheequipmentspecifiedaboveconformstothe referencedEUDirectivesandHarmonizedStandards.

EU Directive Harmonized Standard(s)
89/336/EEC(EMC)
EN55022 EN55024
73/23/EEC(LowVoltage) EN60950:A1+A2+A3+A4+All NCRCorporation RetailSolutionsDivisionAtlanta 2651SatelliteBoulevard Duluth,GA300965810 European Contact: InternationalIPCounsel 206MaryleboneRoad London,NW16LY,England
Chapter 1:
Product Overview
Introduction
TheNCRRealPOS70(alsoreferredtoasNCR7402)isapowerful, retailhardenedpointofsaleterminaltargetedforhospitalityand conveniencestoreenvironments.Itprovidesexceptionalscalability utilizingIntelCeleronandP4processorstoaddressarangeof price/performancelevelsandoperatingsystemenvironments.The systemofferssuperiorconnectivityforretail,withsupportforlegacy peripheralinterfaces(RS232,PS/2,Parallel,andVGA),aswellas emerginginterfacestandardssuchasPoweredUSBandaDVIvideo interface.ThefollowingtableidentifiestheRealPOS70models.
Major Model Description
74021000
Intel2.0GHzCeleron,128MBMemory,40GBHard Disk,12.1LCDw/ResistiveTouch,3RS232,3 PoweredUSB,2StandardUSB,Audio/Mic.andUS PowerCord,NoMSR,NoCustomerDisplay, IntegratedStereoSpeakers Intel2.0GHzCeleron,256MBMemory,40GBHard Disk,12.1LCDw/CapacitiveTouch,3RS232,3 PoweredUSB,2StandardUSB,Audio/Mic.andUS PowerCord,MSR,NoCustomerDisplay, IntegratedStereoSpeakers Celeron2GHz,400MHzFrontSideBus,256MB RAM,40GBHardDrive,MSR,15LCD w/CapacitiveTouch,TiltMount Pentium42.4GHz,533MHzFrontSideBus,256MB RAM,40GBHardDrive,MSR,15LCD w/CapacitiveTouch,TiltMount
74021010
74021020
74021024
1-2
Chapter 1: Product Overview
Label Locations
Therearetwoserialnumberandmodelnumberlabelslocatedbehind thecablecover.AthirdlabelislocatedonthebackoftheDisplay Assembly.IftheterminalwasshippedwithanOperatingSystempre installedthenthereisalsoaCertificateofAuthenticitylabel.
Class:7402-1000
S/N:36309845 Date:21 November 2003
NCR Corp Class:7402-1000
Unit Serial:36309845
NCR Corporation
he
Atlanta, GA 30096
Made in Singapore
This device complies with Part 15 of the FCC rules.
Class 7402
c.
xxxx-xx-xxxx(x) c
me
US
Model No Serial No
NYCE
NO.
Date of Mfg.
: 7402 : 36-309845 : 21 NOV 2003
100-120 V~ac, Operation is subject to the following 50-60 Hz 6A 300W two conditions: 200-240 V~ac, (2) this device must accept any interference received, 50-60 Hz 3A 300W including interference that may cause undesired operation.
This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numerique de la classe A est Patents Pending conforme a la norme NMB-003 du Canada. (1) this device may not cause harmful interference,and
437
NCR
PS
E
M E 01
VCCI-A
21349
Chapter 2:
Diagnostics
Power-On Self-Test (POST) Errors

WheneverarecoverableerroroccursduringPOST,theBIOSdisplays anerrormessagedescribingtheproblem. Ifasystembootisincomplete(forexample,thesystemisturnedoff whileitisgoingthroughthePOST),thenthenexttimethesystemis poweredonyoumaygetamessagestatingthatthepreviousbootwas incomplete.TheBIOSwillreverttosafevaluesforthechipset,caches, I/Ocomponents,etc.Thisprovidesthebestpossibilityofreturningto theSetuproutineandtonormalfunctioning,butthesevaluesdonot alwaysproducemaximumsystemperformance.Toachievemaximum performanceaftertheBIOShasrevertedtosafevalues,reenterSetup andselectthemaximumperformancevalues. If,forexample,theterminalwassimplyturnedoffduringPOST,you canreturntothemaximumperformancevaluesbysimplyentering Setupandexitingorbyrebooting.
2-2
Chapter 2: Diagnostics
Error Beep Codes

Beeps Description Corrective Action
1 2 3 4 5 6 7 9 10
MemoryRefresh TimerError ParityError MainMemory Read/WriteTestError MotherboardTimer NotOperational
Fatalerrorindicatingaseriousproblem withthesystem.Consultyoursystem support.
11
Beforedeclaringthemotherboardbeyond allhope,eliminatethepossibilityof interferencebyamalfunctioningaddin ProcessorError card.Removeallexpansioncardsexcept KeyboardController thevideoadapter. BATTestError Ifthebeepcodesaregeneratedeven whenallotherexpansioncardsare GeneralException absent,themotherboardhasaserious Error problem.ConsultyoursystemSupport. ROMChecksumError Ifthebeepcodesarenotgenerated whenallotherexpansioncardsare CMOSShutdown absent,oneoftheaddincardsiscausing RegisterRead/Write themalfunction.Insertthecardsbackinto Error thesystemoneatatimeuntiltheproblem CacheMemoryBad happensagain.Thiswillrevealthe malfunctioningaddincard. DisplayMemory Error Ifthesystemvideoadapterisanaddin card,replaceorreseatthevideoadapter. Ifthevideoadapterisanintegratedpart ofthesystemboard,theboardmaybe faulty.
2-3
Loadable Diagnostics
LoadableDiagnosticsprovideameanstotesttheterminaland peripheralhardwarethatisconnectedviaRS232orUSB,independent ofsystemsoftware. Terminal CashDrawer Audio MSR TouchScreen LineDisplay
Peripherals 5953DynaKey(USBandPS/2) 5964Display 5932Keyboard(USBandPS/2) Printer(7167,7197) Scanners(78xx) LineDisplays
Thissectionprovidesinstructionsabouthowtoloadthediagnostics andafewsampleteststofamiliarizeyouwithhowthesoftware functions.Thetestoptionsvaryfromterminaltoterminal,basedon eachterminalsconfiguration. TheLoadableDiagnosticssoftwareisavailableonLinuxbased bootableCDROM. LinuxLoadableDiagnostics LPIN:D37006060100 PN:4970433374
2-4
Loading the Diagnostics

Youcanloadthesoftwareusingthefollowingdevices. TEACExternalUSBCDROMDrive(2336K208) BackPackParallelCDROMDrive(2336K024)(Notrecommended becauseofperformanceconsideration) OveranetworkusingPXE.ForinformationaboutusingPXEto loadseetheNCRFitClientUserGuide(B00500001235).
1. ConnecttheCDROMDrive.TheUSBdeviceusestheUSB2.0port.
24V USB Line In Mouse Line Out Kybd RS232/B Mic Parallel USB USB RS232/A CRT DVI LAN 12V USB 12V USB RS232/E RS232/F Cash Drawer RS232/D
USB 2.0
21036
2. ConnectaPS/2keyboardandmouse(optional)totheterminal. 3. ApplypowertotheCDROMdrive 4. InsertthediagnosticCD. 5. Applypowertotheterminal. 6. Press[F8]astheterminalbootstoentertheBootSelectionMenu. 7. SelectTEAC CD-W552E.
2-5
AftertheDiagnosticsloadstheMainMenuisdisplayed.
NCR Diagnostics
________________________
+ + + + + + + + +
*** 7402-1x *** 5932 Keyboard 5953 DynaKey 5964 Touch Screen 597x Customer Displays 716x Printer 719x Printer 78xx Scanner/Scales Help Files
Navigation
Navigationaroundthescreensisdoneusingthekeyboard.Thearrow keysareusedtomovetothemenuitems.The[Enter]keyisusedto selecttheitem.Certainfunctionsrequiremouseinput.Intheeventyou donothavethetouchscreenenabledoramouseconnectedthe softwarecanbecontrolledbyusingthekeyboardasmouseinput. Keyboard Mouse TheKeyboardMouseisactivatedbypressingCNTL-Shift-Num Lock simultaneously. Usethekeypadtonavigatethemouseinputusingthefollowingkeys.
Keystroke Mouse Pointer Movement
8 6 4 2 5
MovesthemousepointerUp MovesthemousepointerRight MovesthemousepointerLeft MovesthemousepointerDown Mousebutton(Click)
2-6
8. Press[Enter]toloadthediagnostics. ThesoftwarethenqueriesthesystemDMIinformationonthe motherboardtodeterminetheterminaltype.Thisletsitloadthe specificconfigurationthatthediagnosticsneedsforthisterminal.
Diagnostics Main Menu

TheMainMenucontainstheoptionsavailableyoutest,basedonthe terminalconfiguration. NCR Diagnostics
________________________
+ + + + + + + + +
*** 7402-1x *** 5932 Keyboard 5953 DynaKey 5964 Touch Screen 597x Customer Displays 716x Printer 719x Printer 78xx Scanner/Scales Help Files
MSR Test
1. Usingthearrowkeys,highlight5964TouchScreenandthenpress [Enter]. 2. HighlightMSRandpress[Enter]. 3. Press[->]tomovetotherightsidewindow. 4. HighlightRun InteractiveDiagnosticsandthenpress[Enter]. 5. Usingthemouse(orKeyboardMousefunction)clickon[OK]to opentheInteractiveCheckHealthwindow. 6. SelecttheMSRPartNumbertest.ThisdisplaystheMSRinformation thatisreadfromthehardware. 7. SelecttheMSRSwipeTestbutton.
2-7
8. EnteraTimeoutvalue(systemwilllockupwithoutthisvalue).The valueisinmilliseconds,i.e.10000=10seconds. 9. Swipethecardwithinthetimeoutperiodyouset.Withavalidread thecardinformationisdisplayed. 10. Exitthetestbypressing[Esc]. 11. ClosetheInteractiveCheckHealthwindowbypressing[Esc].
Touch Screen Test

1. Usingthearrowkeys,highlight5964TouchScreenandthenpress [Enter]. 2. HighlightTouchScreen(Serial)andpress[Enter]. 3. Press[->]tomovetotherightsidewindow. 4. HighlightRun TouchScreenDiagnosticandthenpress[Enter]. 5. Afterthetestloadsthecursorchangestoamousepointer.Clickthe mouse. 6. Touchthescreenstartthetest. 7. Touchthescreenintheindicatedarea(redblock). 8. Exitthetestbypressing[Esc].
Printer Test
1. Usingthearrowkeys,highlight716xPrinterandthenpress[Enter]. 2. HighlightPrinterandpress[Enter]. 3. Press[->]tomovetotherightsidewindow. 4. Makeanynecessarychangestothe716xprofile. Example: IfyourprinterisconnectedtoadifferentCOMport thanwhatisshownintheprofileyoucanchangethesetting. 5. HighlightRun InteractiveDiagnosticandthenpress[Enter].
2-8
6. Exitthetestbypressing[Esc].
Audio Test
Playsasoundfile.
Cash Drawer Test

ReadsthecurrentstatusofCashDrawer#1or#2.
Chapter 3: Troubleshooting
3-1
Chapter 3:
Troubleshooting
Introduction
ThefollowingConditionsarediscussedinthischaptertohelpyou determinesystemproblems. NoDisplay UnitWillNotBoot/BlueScreenWhileBooting RandomBlueScreensWhileRunning SlowPerformanceWhileRunning NoiseFromUnit LCDDisplayDistortedorLinesonScreen ScreenFlickering HardDiskDriveNotWorking/Recognized Keyboard/MouseNotWorking Keyboard/MouseNotWorking MSRNotWorking CashDrawerNotWorking EthernetLANnotworking WirelessLANnotworking IntegratedCustomerDisplaynotworking PoweredserialorUSBperipheralsnotworking Motionsensornotworking IRDAnotworking IntegratedSpeakersnotworking
3-2
Getting Started
ToTurnUnitOn/Off:UsethelogicOn/OffSwitchonthelowerright ofthesystem(belowtheMSR).Ifthisdoesntwork,checktheswitch onthepowersupplyinthebaseofthesystem.Thisswitchneedstobe on.Whenoff,thisisequivalenttounpluggingthesystemfromAC power. Note: Thereisadelayofseveralsecondsbeforeinformationbeginsto displayonscreen. BIOSSetup:ToenterSetup,rebootthesystemandpress<DEL>when thescreenimagefirstappears. HardwareChanges:PowerthesystemoffanddisconnectitfromAC priortoopeningtheunitormakinganyinternalhardwarechangesas describedinthisdocument. HotPlugging:Thefollowingcanbehotpluggedfordiagnostic purposesasdescribedinthisdocument. Keyboard VGACRT StandardUSB CashDrawer Ethernet
However,youmustpoweroffbeforeconnectingUSBandserial devices.Also,poweroffbeforeconnectinganyotherperipheralnot listedabove.
3-3
Condition: No Display
No Power LED
1. CheckthattheunitispluggedintoAC. 2. CheckthattheAClinecordandextendercordaresecurely pluggedintothe7402powersupply. 3. ConfirmthatthecustomersACbreakerorfuseisOKandthat therearenootherACqualityissues. 4. CheckthatthePowerSupplyRockerSwitchison. 5. UsetheOn/OffSwitchtopowerontheunit.
Still No Power LED

1. LiftthedisplayandcheckthePowerSwitchHarnessconnections onbothends(PowerSwitchBoardandMotherboard). 2. Checkthetwomainpowersupplyharnessesconnectionsatboth ends(PowerSupplyandMotherboard/7402RetailBoard). 3. Boththe20pinand4pinpowerconnectorsmustbepluggedinto themotherboard. 4. CheckthatthePCIrisercard(ifinstalled)andDIMMmemory modulesarecorrectlyseated. 5. Checkforcorrectseating,bentpins,orshortingconditionsonany connectors. 6. BesuretounplugtheACorswitchoffthePowerSupplyRocker Switchbeforechanginganyconnections.
3-4
IftheaboveareOKthenthePowerSupplymaybefaulty.If exchangingthePowerSupplydoesnotcorrecttheproblem,orifthe PowerSupplyisconfirmedtobeOKonanothermachine,thendothe following: CheckforcorrectseatingoranybentpinsonCPU(Note:youmust followthecorrectproceduretoreattachtheCPUheatsinkafter doingthis). ExchangetheRetailDaughterCard. ExchangetheMotherboard.
Power Indicator LED is Illuminated

Note: Thisisdifferentthanonthe7454. 7454:PowerLEDturnsonwhentheCPUbeginsrunningcode 7402:PowerLEDturnsonassoonasthepowersupplycomesup DeterminewhetherornottheCPUisstillrunningDothefollowingif possiblebeforerebooting: 1. Hotplugakeyboardandcheckifkeypressesbringthedisplay back.Ifsoitcouldindicate: 2. ProblemwithcustomersscreensaverorO/Spowermanagement settings 3. ProblemwithNCRFitClientorequivalentsoftwareinstallationor settings 4. Problemwithmotionsensorhardware: CheckconnectionofLED/motionboardharnesstoretail daughtercard CheckharnessfromRetaildaughtercardtomotherboard Connector(cornerofmotherboardnearbuzzer)
IfthereisstillnodisplaychecktoseeiftheCapsLockindicatorwill turnonoroffinresponsetothecapslockkey.Ifso,thiscouldindicate aBacklightInverterproblem.
3-5
Caps Lock Light Responsive

BIOSsettingsProblem:ThedisplaysettingsintheBIOSNorthBridge menumustbeasfollows: LCD(LFP)Type DisplayType 800x600LVDS VBIOS(default)ifyouronlydisplayisthe integrated LCDLFP+CRTifanexternalCRTisconnectedin additiontointegratedLCD Windows Display Driver Settings Problem: UnderControlPanel>IntelExtremeGraphics,confirmthat theLCDdisplayisenabled. IfyouareusingExtendedDesktoptogetdualindependent displays,confirmthatthedisplayyouwanttobeprimary remainstheprimary. Ifyouneedtoadd/removedisplays(i.e.CRT)itis recommendedthatyoushutdownfirst.Whenyoupowerup, ensuretheBIOSDisplaytypeiscorrectforLCDonlyor LCD+CRT(seeabove).
Backlight Inverter Problem: Warning: Highvoltage.Powerdownunitbeforeproceeding. Checktheinverterharnesstomotherboard;confirmthatitis fullyseatedonbothends. Checkthattheinvertermodulehasnotcomeloosefromits mountingbehindtheLCD. CheckthatbothbacklightcablesfromtheLCDpanelare pluggedintotheinvertermodule. Poweruptheunitagain.Ifthereisstillnodisplaythen continuewiththefollowingstepsbelow.
3-6
LCD Problem: ConfirmLVDSadapterboardisfullyseated(smalldaughter cardmounteddirectlyonmotherboard) ConfirmLVDSLCDcablefullyseatedintotheLVDSadapter boardandintotheLCDpanel
Display Settings or Driver Problem: IftheunitbootedsuccessfullyintoWindowsbutlaterisfoundwith nodisplay,thedisplaydriversettingsmayhavebeenchangedso thattheLCDisnotenabled.Trythefollowing: UsetheOn/OffSwitchtopowertheunitoffthenonagain.Let ittobootWindows. IftheimageontheLCDscreendisappearswhiletheWindows Splashscreenisdisplayedtheremaybeadriversettings problem.Ifso,continuewiththefollowingsteps. Poweroff,connectaCRTmonitortotheVGAport,and thenpoweronagainandbootWindows. AssumingyouseetheWindowsdesktopontheCRT,use ControlPanel>IntelExtremeGraphicstoenabletheLCD display. IfWindowsishangingwithnodisplayevenontheCRT, thisindicatesadriverissueandyoushouldpowercycle andtrybootinginSafeMode(hitF8whenthesystemstarts tobootfromtheharddisk). IfWindowsbootstothedesktopinSafeModeyoushould confirmthatyouareusingtheNCRprovided(supported) driverversionsforthedisplayandothersystemdevices. Alsocheckforvalidversionsofanydriversyouaddedfor nonNCRdevices.
3-7
Caps lock light Not Responsive

IftheCapsLocklightdoesnotrespondonthekeyboardthiscould indicateahardwareproblem,preventingbootup.Experienced developersinalabenvironmentcanconnectaPOSTcardtothePCI slot,butthisrequiresliftingtheretaildaughtercardandis recommendedonlyforthosefamiliarwiththehardware. POST Code: SeetheAMIBIOS8BeepCodeandCheckpointdocumentfor codedescriptions.Youmayhearabeepcodeofonelongbeep followedbyseveralshorterbeeps.Thenumberofshortbeeps indicatesthetypeofproblemtheBIOSisreporting.Ifyou connectedaPOSTcardthenumericerrorcodemaypoint towardsoneoftheproblemsdescribedbelow.Ifnot,contact NCRwiththedetailsofwhatyousee. BIOS Flash: IfthishappenedimmediatelyafteraBIOSupdatewas performedtheremayhavebeenanerrorthatwillrequireBIOS crisisrecovery. Memory Problem: CheckthatthememoryDIMMisfullyseatedinthesocket.If unsure,disconnectAC,removeandreseattheDIMM. SwapwithaDIMMfromaknowngoodNCR7402system. MovetheDIMMtotheotherslot. EnsureyouareusingonlytheNCRsupportedDIMMs.For example,ECCDRAMisnotsupported.
PCI card problem: IfyouhaveaPCIRiserCardandaPCMCIA/RS232cardin yoursystem,allthePCIconnectorsmustbefullyseated.
3-8
Retail Daughter Card Problem: CheckDaughterCardpowerconnector(heavygaugewires fromPowerSupply) ChecktheDaughterCardWedgeCableandUSB/GPIOcables.
CPU/Heatsink Problem: HeatsinkCaution:CPUcansticktotheheatsinkandbedamaged whentheheatsinkisremovedfromtheboard.Followthenext stepsonlyifyouhaveexperienceworkingwithdevicesonthe motherboard. CheckforCPUoverheatingand/ornotinsertedproperly. CheckthattheCPUfansarerunning. ChecktheCPUtemperatureunderBIOSSetup>Advanced> HardwareHealthscreen.Temperaturesabove65Catidle indicatepossiblecoolingsolutiontrouble. IfthefansareOK,makesuretheheatsinkisnotloose.Allfour screwsholdingtheheatsinktothemotherboardshouldbe snug,butnotovertightened. CheckthattheCPUisfullyseatedinthesocket. EnsurethatyouareusinganNCRsupportedCPU.Thismust beeithera2GHzCeleronora2.4GHzP4,400MHzFrontSide Bus.533MHzisnotsupporteduntilafuturemotherboard release.
3-9
Condition: Unit Will Not Boot/Blue Screen While Booting

Ifthereisadisplayedimagebutthesystemhangsbeforecompletely loadingtheoperatingsystem,followthesuggestionsinthissection. Ifsystemhangsbeforeanythingisdisplayed(oryouseeonlyabrief display),seetheNoDisplaycondition.
System Hangs in POST (BIOS)

POST Code or Beep Code
Theremaybeanumericcodeinthelowerrightpartofthedisplay,or youmayhearanaudiblebeepcode(onelongbeepfollowedbyseveral shorterbeeps).SeetheAMIBIOS8BeepCodeandCheckpointdocument forcodedescriptions.
CMOS Problem
Checkthatbatteryiscorrectlyinsertedonthemotherboard IfpromptedtorunBIOSsetup,doso,andbesuretosavechanges whenexiting.
Memory Problem
Symptoms:BIOSreportsanincorrectamountofRAM.Systemhangs atrandompointsduringPOSTandOSLoad. CheckthattheDIMM(s)isfullyseatedinthesocket.Ifunsure, disconnecttheAC,removeandreseattheDIMM(s). SwapwithaDIMMfromaknowngoodNCR7402system MovetheDIMMtotheotherslot. EnsureyouareusingonlytheNCRsupportedDIMM(s).For example,ECCDRAMisnotsupported.
3-10
Hard Disk Issue

Ensurethattheharddrivepoweranddatacablesarecorrectly seatedatbothends. IftheBIOSdetectsaharddrivetypecorrectly,checkforaphysical problemonthedriveorproblemscreatingthedriveimage.
Peripherals
NonNCRUSBperipheralsmayhavetroublewithLegacyUSB supportenabledintheBIOS.GotoBIOSSetup>Advanced> USBConfigurationtodisableit. Ifyouare indoubtwhetheraperipheraliscausingasystem problem,trydisconnectingtheperipheralandthenpowercycling thesystem.
CPU/Heat Sink Problem

HeatsinkCaution:CPUcansticktotheheatsinkandbedamaged whentheheatsinkisremovedfromtheboard.Followthenextsteps onlyifyouhaveexperienceworkingwithdevicesonthemotherboard. CheckforCPUoverheatingand/ornotinsertedproperly. CheckthattheCPUfansarerunning. ChecktheCPUtemperatureunderBIOSSetup>Advanced> HardwareHealthscreen.Temperaturesabove65Catidleindicate possiblecoolingsolutiontrouble. IfthefansareOK,makesuretheheatsinkisnotloose.Allfour screwsholdingtheheatsinktothemotherboardshouldbesnug, butnotovertightened. CheckthattheCPUisfullyseatedinthesocket. EnsurethatyouareusinganNCRsupportedCPU.Thismustbe eithera2GHzCeleronora2.4GHzP4,400MHzFrontSideBus. 533MHzisnotsupporteduntilafuturemotherboardrelease.
3-11
System Hangs During OS Load

Confirmthatthesystemisnotwaitingforalogin. Confirmthatthecorrectdisplayresolutionis800x600(12inch LCD)sothatnoinformationspillsoffthesideofthescreen,and thattheverticalrateisvalidfortheVGACRT(ifpresent).Use ControlPanel>IntelExtremeGraphicstocheck. Ifdualdisplay(i.e.LCD+VGA)isenabled,confirmthatthecorrect displayconfigurationisconnected.
Driver Problem
IftheunitbootedsuccessfullyintoWindowsbutlaterisfoundwithno display,thedisplaydriversettingsmayhavebeenchangedsothatthe LCDisnotenabled.Trythefollowing: UsetheOn/OffSwitchtopowertheunitoffthenonagain.Letitto bootWindows. IftheimageontheLCDscreendisappearswhiletheWindows Splashscreenisdisplayedtheremaybeadriversettingsproblem. Ifso,continuewiththefollowingsteps. Poweroff,connectaCRTmonitortotheVGAport,andthen poweronagainandbootWindows. AssumingyouseetheWindowsdesktopontheCRT,use ControlPanel>IntelExtremeGraphicstoenabletheLCD. IfWindowsishangingwithnodisplayevenontheCRT,this indicatesadriverissueandyoushouldpowercycleandtry bootinginSafeMode(hitF8whenthesystemstartstoboot fromtheharddisk). IfWindowsbootstothedesktopinSafeModeyoushould confirmthatyouareusingtheNCRprovided(supported) driverversionsforthedisplayandothersystemdevices.Also checkforvalidversionsofanydriversyouaddedfornonNCR devices.
3-12
BIOS Version
UseonlytheBIOSversionsapprovedbyNCR.ContactNCRifyouare unsure.TheBIOSversiondisplaysatthetopofthefirstscreenwhen youenterBIOSsetup.
Network Problem
Ifyouhaveloadedanetworkedapplication,checkthatthenetwork connectionisOK.VerifythatthenetworkprotocolisOKbyrunninga standardapplication,suchasInternetExplorer,ortrytobrowsefiles manuallyonanothermachineinyournetworkusingthesame protocols.
Memory Problem
CheckthattheDIMM(s)isfullyseatedinthesocket.Ifunsure, disconnecttheAC,removeandreseattheDIMM(s). SwapwithaDIMMfromaknowngoodNCR7402system MovetheDIMMtotheotherslot. EnsureyouareusingonlytheNCRsupportedDIMM(s).For example,ECCDRAMisnotsupported.
3-13
CPU/Heat Sink Problem

ACPI
InBIOSsetup,ACPIAwareOSshouldbeleftenabledwhenrunning Windows.
3-14
Condition: Random Blue Screens While Running

Memory Problem
CheckthattheDIMM(s)isfullyseatedinthesocket.Ifunsure, disconnecttheAC,removeandreseattheDIMM(s). SwapwithaDIMMfromaknowngoodNCR7402system MovetheDIMMtotheotherslot. EnsureyouareusingonlytheNCRsupportedDIMM(s).For example,ECCDRAMisnotsupported.
Driver Problem
IftheunitbootedsuccessfullyintoWindowsbutlaterisfoundwithno display,thedisplaydriversettingsmayhavebeenchangedsothatthe LCDisnotenabled.Trythefollowing: UsetheOn/OffSwitchtopowertheunitoffthenonagain.Letitto bootWindows. IftheimageontheLCDscreendisappearswhiletheWindows Splashscreenisdisplayedtheremaybeadriversettingsproblem. Ifso,continuewiththefollowingsteps. Poweroff,connectaCRTmonitortotheVGAport,andthen poweronagainandbootWindows. AssumingyouseetheWindowsdesktopontheCRT,use ControlPanel>IntelExtremeGraphicstoenabletheLCD. IfWindowsishangingwithnodisplayevenontheCRT,this indicatesadriverissueandyoushouldpowercycleandtry bootinginSafeMode(hitF8whenthesystemstartstobootfrom theharddisk). IfWindowsbootstothedesktopinSafeModeyoushould confirmthatyouareusingtheNCRprovided(supported)driver versionsforthedisplayandothersystemdevices.Alsocheckfor validversionsofanydriversyouaddedfornonNCRdevices.
3-15
Hard Disk Issue

CPU/Heat sink problem

IRQ or Other Resource Conflict

UseDeviceManagertocheckthecomputerpropertiesforconflicts.
Try Disabling Non-NCR System Components

InDeviceManager,stopordisableanydevicesthataresuspect andseeiftheproblemgoesaway. InAdministrativeTools,stopordisableprocessesthataresuspect andseeiftheproblemgoesaway.
3-16
Condition: Slow Performance While Running

InWindows,usePerformanceMonitortodetermineifaparticular applicationorprocessisconsumingtheCPUcapacity. UsePerformanceMonitortodeterminewhetheryourRAM (physicalmemory)issufficientfortheapplication. Checkfornetworkorserverrelateddelays.
Hard Disk Issue

CPU/Heat sink problem

3-17
Condition: Noise From Unit

EnsurethattheCPUFan&HeatSinkassemblyisfirmlyinserted overtheCPU.
CPU Fan
CPU Heat Sink
20903
EnsurethatthePowerSupplyislatcheddownproperlyinthebase ofthesystem. CheckthattheFanwiresareclearoftheCPUfans. Checkforanylooseplasticormetalparts.
3-18
Condition: LCD Display Distorted or Lines on Screen

LCD Problem ConfirmLVDSadapterboardisfullyseated(smalldaughtercard mounteddirectlyonmotherboard) ConfirmLVDSLCDcablefullyseatedintotheLVDSadapterboard andintotheLCDpanel
Display Settings or Driver Problem IftheunitbootedsuccessfullyintoWindowsbutlaterisfoundwithno display,thedisplaydriversettingsmayhavebeenchangedsothatthe LCDisnotenabled.Trythefollowing: UsetheOn/OffSwitchtopowertheunitoffthenonagain.Letitto bootWindows. IftheimageontheLCDscreendisappearswhiletheWindows Splashscreenisdisplayedtheremaybeadriversettingsproblem. Ifso,continuewiththefollowingsteps. Poweroff,connectaCRTmonitortotheVGAport,andthen poweronagainandbootWindows. AssumingyouseetheWindowsdesktopontheCRT,use ControlPanel>IntelExtremeGraphicstoenabletheLCD display. IfWindowsishangingwithnodisplayevenontheCRT,this indicatesadriverissueandyoushouldpowercycleandtry bootinginSafeMode(hitF8whenthesystemstartstobootfrom theharddisk). IfWindowsbootstothedesktopinSafeModeyoushould confirmthatyouareusingtheNCRprovided(supported)driver versionsforthedisplayandothersystemdevices.Alsocheckfor validversionsofanydriversyouaddedfornonNCRdevices. Hardware or ROM Problem on LVDS Adapter Board Toconfirmthis,exchangetheLVDSadapterboardfromafunctioning system.
3-19
Condition: Screen Flickering

Backlight Inverter Problem
Warning: Highvoltage.Powerdownunitbeforeproceeding. Checktheinverterharnesstomotherboard;confirmthatitisfully seatedonbothends. Checkthattheinvertermodulehasnotcomeloosefromits mountingbehindtheLCD. CheckthatbothbacklightcablesfromtheLCDpanelareplugged intotheinvertermodule. Poweruptheunitagain.Ifthereisstillnodisplaythencontinue withthefollowingstepsbelow.
LCD Problem
ConfirmLVDSadapterboardisfullyseated(smalldaughtercard mounteddirectlyonmotherboard) ConfirmLVDSLCDcablefullyseatedintotheLVDSadapterboard andintotheLCDpanel Checkforshipping/handlingdamagetosystemthatmayhave damagedtheLCDscreenorthebacklighttubesinsidetheLCD
3-20
Condition: Hard Disk Drive Not Working/Recognized

UseBIOSsetuptodeterminewhetherBIOSrecognizesthehard drive.Ifnot,ensurethattheharddrivepoweranddatacablesare correctlyseatedatbothends. EnsurethatyouusetheNCRprovidedharddrivecable.Other cablesmaynotsupporttheATA100driveinterface. IftheBIOSdetectstheharddrivetypecorrectly,checkforphysical problemsonthedriveorproblemsincreatingthedriveimage.
Condition: Keyboard/Mouse Not Working

CheckthatthePS/2keyboardispluggedintothelower(purple) connector.APS/2mouseconnectstotheupper(green)connector. Windows2000andXPmaynotrecognizethePS/2keyboardor mouseifyouattachthemafterthesystemhasbooted. ChecktheRetailDaughtercardpowerconnector(heavygauge wiresfrompowersupply). ChecktheRetailDaughtercardwedgecable(fromthe motherboard,nearthePS/2connector). USBKeyboard&Mouse:IfyouhaveanonUSBawareOS(DOS, WinNT),besureLegacyUSBsupportisenabledintheBIOS.
3-21
Condition: Touch Not Working or Not Calibrated

Ifthereisnotouchresponseatall,orthecursorbouncesaroundwhen thescreenistouched,checkthefollowing:
Use the TouchWare Diagnostics

Select Start -> Programs -> TouchWare -> TouchWare. GototheHardwaretab.SelectFindTouchscreen(usingthekeyboard commandsoraPS/2mouse).ThetouchscreenshouldbeonCOM3. TouchusesserialportCOM3.Besurethisserialportisconfigured correctlyinyouroperatingsystem(andnotdisabled). COM4Settings:9600,8,N,1,Noflowcontrol.UsuallytheOS defaultsettingsareOK. CheckthattheserialcablefromtheRetaildaughtercardtothe motherboardisfullyseatedonbothends.Notethatonthe motherboarditplugsinto23connectors. ThetouchdriverprovidedbyNCRwiththesystemmustbe present. Caution: ApplyingOSservicepacksorfixescouldoverwritethe touchdrivers.TryreinstallingthedriverfromtheInstalldirectory providedontheNCRharddiskload.Donotinstallanyother driverversions. IfTouchWarediagnosticsfindsthetouchscreenand/ortheabove itemstobeOKthencheckthefollowing: Checkthattheflatcablecomingfromthedisplaymoduleis connectedtothecablefromtheRetailDaughtercardandthatitis notcutordamaged. ThejumperblockontheRetaildaughtercardhassettingsfor resistiveandcapacitivetouchscreen.Itmustmatchyourtouch screentype. Checkthatthetouchscreenisnotcrackedordamaged.
3-22
False Touches
Checkthatnopartofthesystemfaceplate/bezelistouchingthescreen. ConfirmthatyoursystemispluggedintoaproperlygroundedAC outlet.ACproblemscancauseunusualbehaviorofcapacitivetouch screens.
Calibration
See:TouchScreenCalibrationchapter.
3-23
Condition: MSR Not Working

EnsurethatyourPS/2keyboardworkscorrectly(ifnot,See Keyboard/MouseNotWorkingcondition) EnsurethatyouareusingthecorrectNCRWedgeMSRdriverand haveyourFitClientMSRprofilesetupcorrectlyifusingFitClient. ConfirmthatthecablefromtheMSRtotheRetailDaughterCardis connectedandisfullyseated.Checkforanyloosewiresinthe connector. Ensurethatyouhavethecorrectreadertypeforyourcards(JISvs ISO)
Condition: Cash Drawer Not Working

EnsurethatthecablefortheUSBandDaughterCardsupportis connectedproperlyonboththeMotherboardandDaughterCard ends.Onthemotherboarditplugsintotwoconnectors. ChecktheRetailDaughterCardpowerconnector(heavygauge wiresfrompowersupply). Checkthatyouhavethecorrectdriversforthecashdrawer installed. ConfirmthattheCashDraweritselfisOK.Ifpossible,connectitto anothersystemtotest.
3-24
Condition: Ethernet LAN Not Working

ChecktheLEDindicatorsontheLANconnector:Link(green)and Speed(yellowindicates100Mb/s). CheckforLinkLEDontheupstreamhuborswitch. CheckcableiftheLinkLEDisnotpresentonbothends.
Tryanothersystemonthesamecableconnectionifyouarenot sureiftheproblemisthewiring/huborthesystem. EnsuretheLANdriverisloaded.Usethedriversprovidedby NCR. UsetheWindowsDeviceManagertoviewthepropertiesforthe networkadapter.This device is working properlyshould bedisplayed. Ifthereareresourceconflictsreported,checkthesourceofthe conflict. Ifthisstilldoesntwork,usetheDeviceManagerto remove/uninstallthedeviceandthenreboottocauseareinstall ofthedriver(underWinNTthedrivermustbereinstalled manually). EnsuretheEthernetswitches,IProuters,andserversystemsare configuredtoaccepttrafficfromyourNCRsystem.Confirmyour DHCPserverisgrantingavalidIPaddress,orifyouareusinga staticIP,thattherouterspassyourIPtraffic.GotoaCommand promptandrunIPCONFIGtocheckyourIPaddress.
3-25
Condition: Ethernet LAN Not Working

Identifywhetheryourcommunicationpathisthroughadedicated wirelessaccesspointdevice,orthroughanothercomputersystem onyourpremises.AccessPointinthediscussionbelowrefersto eitherthededicatedaccesspointorthecomputersystem. Eliminatethedistanceorinterferenceasthepossiblecauseby bringingyourNCRsystemasclosetotheaccesspointaspossible. Isolatetheproblemtotheaccesspoint,checkingwhetherany wirelessdevicescancommunicatethroughtheaccesspoint. EnsurethatyourNCRsystemandtheaccesspoint/wireless networkhavethesameESSID.TochecktheESSofadedicated accesspointyouhavetogothroughawiredEthernetconnection (youmustknowtheIPaddress)ortheremaybeaserialportfor aterminalconnection. Ensureyouraccesspointissetuptoaccepttrafficfromyour wirelessclients,andthattheclientsareproperlyloggedin(ifa loginisnecessary). Checkyouraccesspointsettingsforencryptionandenable encryptioninthewirelessclients(ifrequired). RunthediagnosticsprovidedbythewirelessLANHWvendor. ConfirmyourIPtrafficfromthewirelessnetworkispassing throughtheEthernetbackboneandrouterscorrectly.SeeEthernet LANNotWorkingsectionabove.
3-26
Condition: Integrated Customer Display Not Working

Theintegratedcustomerdisplayhasdataandpowerconnectorson itscable.Checkthattheconnectorshavenotcomelooseandare pluggedintothepropermatingconnectorsonthesystem. Dataconnectorplugsintooneofthetwoserialportheadersonthe motherboard.NormallythisistheonefarthestfromtheCPU.In mostconfigurationsthiscorrespondstoSerialPortCOM4.Be suretoinsertitcompletelyontothemotherboardconnector. Powerconnectorissmallonlytwowires.Itplugsintooneofthe twosmallpowerconnectorsontheRetailDaughterCard.You canuseeitherofthesepowerconnectors. ThereisalsoaconnectorwhichplugsintotheCustomerDisplay module.Thisisalatchingconnectorandunlikelytobecome disconnected.Ifothermeasuresfailtomakeanythingdisplaythen youmaywanttocheckthisconnection. Checkserialportsettings Customerdisplaymoduleoptimumportsettingsare9600,N,8, 1,hardwareflowcontrol. ConfirmthattheCOM4portisenabledintheoperatingsystem, andthattheOSreportsnoresourceconflicts. ConfirmyourapplicationsoftwareisconfiguredforCOM4. TheserialportIRQandAddresssettingscanbechangedinthe BIOS,butnormallyshouldbeleftattheirdefaultvalues.Besure youhaventchangedthesesettingstoinappropriatevalues. Besureyourapplicationsoftwaresendsdatatothecustomer displaymoduleintheappropriateformatandcharacterset.
3-27
Condition: Powered Serial/USB Peripherals Not Working

AllUSBportsonthesystemprovide5Vpowerupto500mA,per theUSBspecification. ThepoweredUSBportsarereferredtoasUSB+Power. YourNCRsystemhastwo12VpoweredUSBports,whichareblue incolor.Thereisalsoone24Vport.TheseareintendedforNCR approvedperipherals. Ifperipheraldevicedoesnotpowerup,theresettablefuseon themotherboardmayhavetripped.Powerthesystemoffandon againtoclearthiscondition. Ifthereisstillnopowertotheperipheral,checkforproblems withthecableortheperipheralitself. ConnectUSB+Powercablesonlywhenthesystempowerisoff. YoumayplugastandardUSBcableintothestandardUSBportion ofanypoweredUSBconnector. NCRmayprovideacableforaperipheraldevicetodrawthe powerfromthepoweredportionoftheUSB+Powerconnector, eventhoughtheperipheraldoesnotUSBforthedataconnection. OnlyNCRapprovedperipheralsandcablesshouldbeusedinthis manner.
3-28
Condition: Motion Sensor Not Working

Themotionsensormaylosesensitivity,orbecometoosensitive (falseactivations),ifbrightlightisshiningonit.Sensitivityislessin environmentswithlowambientlightlevels. Ifyouarenotgettingtheperformanceyouwantfromthemotion sensorduetothelightlevelinyourenvironment,youcanconsider usingmouse/keyboardactivitytowakethesystemfromthe standbystate.Wakeupontouchscreenactivitymayalsobe supportedinyourconfiguration. TheIRDA/motionsensorcableplugsintoagrayheaderonthe RetailDaughterCard.Checkthatthecableisfullyinserted.Ifthe greenpowerindicatorLEDisnotworkingthisprobablyindicatesa problemwiththecableconnection.
3-29
Condition: IRDA Not Working

IRDA(InfraredDataAssociation)allowswirelesscommunications toportabledevicesheldwithin23feetoftheIRDAtransceiverlens onthefrontofthe7402. HighambientlightlevelsordirectsunlightoneithertheNCR systemortheportabledevicemayreducesensitivityandcauseloss ofcommunications.Movetheportabledeviceclosertothe7402,or adjusttheambientlightlevelreachingthefrontoftheNCRsystem. IRDAisanadaptationofstandardserialports,andusestheCOM2 serialportresources.TheCOM2connectorisnotoperablewhen IRDAisinuse. EnsuretheOShasconfiguredtheCOM2portforIRDA.In WindowsyoucanseethisbyusingtheDeviceManager. BIOSThesettingforIRDAonCOM2mustbeenabledinBIOS setup.ThereisanoptionforIRDA,SIR,orASKIRcommunication format.ThisshouldbesettoIRDAformostapplications. Checkthatthedevicesyouaretryingtocommunicatewithare compatiblewithyourprotocolsanddataformatsthatyourIRDA enabledapplicationuses. TheIRDA/motionsensorcableplugsintoagrayheaderonthe RetailDaughterCard.Checkthatthecableisfullyinserted.Ifthe greenpowerindicatorLEDisnotworkingthisprobablyindicatesa problemwiththecableconnection.
3-30
Condition: Integrated Speakers Not Working

EnsurethattheOSaudiodriverisloadedandthattheaudiooutput hasnotbeenmutedorturnedtoolowinvolume.InWindowsuse theVolumeControlfunctionincontrolpaneltocheckthis. Ifthesoundlevelfromthespeakersisnotadequateforyour environment,oryouwanthighfidelityaudio,youcanplug externalspeakersoramplifierequipmentintotheSpeakeroutport onthemotherboard. Note: Theintegratedspeakersaresilencedwhenyouconnecta cabletotheexternalspeakerport. Themaximumaudiooutputpossibleonthe7402is3wattsper channelinto4ohms. Ifyouareusingheadphonesbesuretosetthevolumetoan appropriatelevel.Fulloutputlevelforthespeakerswillgenerally betoohighforheadphones. Tousethesystemistobeusedinaconsumerapplicationwhere controlofsoundleveliscritical,NCRscustomershavebeen successfuleitherlimitingthesoundlevelinsoftwareorusingan audioattenuatorontheheadphonecable.
Chapter 4:
Hardware Disassembly
Introduction
Thischapterdiscussesproceduresfordisassemblingthehardwarefor servicing.Topicsinclude: Safetyrequirements Cableconnectors Disassemblyprocedures Boardstrappinginformation
Warning: DisconnecttheACpowercordbeforedisassemblingthe Terminal.
Safety Requirements
Caution: Thisproductdoesnotcontainuserserviceableparts. Servicingshouldonlybeperformedbyaqualifiedservicetechnician. Fuse Replacement Caution: Forcontinuedprotectionagainstriskoffire,replaceonly withthesametypeandratingsoffuse. Attention:Pourprveniretvousprotgercontreunrisquedefeu, remplacerlafusibleavecuneautrefusibledemmetype,seulement.
4-2
Chapter 4: Hardware Disassembly
Lithium Battery Warning Caution: Dangerofexplosionifbatteryisincorrectlyreplaced. Replaceonlywiththesameorequivalenttypeasrecommendedbythe manufacturer.Discardusedbatteriesaccordingtothemanufacturers instructions. Attention: Ilyadangerdexplosionsilyaremplacementincorrectde labatterie.Remplaceruniquementavecunebatteriedummetypeou duntyperecommandparleconstructeur.Mettreaurbutles batteriesusagesconformmentauxinstructionsdufabricant. Battery Disposal (Switzerland) RefertoAnnex4.10ofSR814.013forbatterydisposal. IT Power System ThisproductissuitableforconnectiontoanITpowersystemwitha phasetophasevoltagenotexceeding240V. Peripheral Usage Thisterminalshouldonlybeusedwithperipheraldevicesthatare certifiedbytheappropriatesafetyagencyforthecountryofinstallation (UL,CSA,TUV,VDE)orthosewhicharerecommendedbyNCR Corporation. Caution: DONOTconnectordisconnectaprinter,keyboard,orany otherterminalpoweredperipheralwhiletheterminalispoweredon. Doingsomayresultinperipheralorsystemdamage.
4-3
Grounding Instructions Intheeventofamalfunctionorbreakdown,groundingprovidesa pathofleastresistanceforelectriccurrenttoreducetheriskofelectric shock.Thisproductisequippedwithanelectriccordhavingan equipmentgroundingconductorandagroundingplug.Theplugmust bepluggedintoamatchingoutletthatisproperlyinstalledand groundedinaccordancewithalllocalcodesandordinances.Donot modifytheplugprovidedifitwillnotfittheoutlet,havetheproper outletinstalledbyaqualifiedelectrician.Improperconnectionofthe equipmentgroundingconductorcanresultinariskofelectricshock. Theconductorwithinsulationhavinganoutersurfacethatisgreen withorwithoutyellowstripesistheequipmentgroundingconductor. Ifrepairorreplacementoftheelectriccordorplugisnecessary,donot connecttheequipmentgroundingconductortoaliveterminal.Check withaqualifiedelectricianorservicepersonnelifthegrounding instructionsarenotcompletelyunderstood,orifyouareindoubtasto whethertheproductisproperlygrounded. Useonly3wireextensioncordsthathave3pronggroundingplugs and3polereceptaclesthataccepttheproductsplug.Repairorreplace damagedorworncordsimmediately.
4-4
Terminal Disassembly Procedures

Caution: DisconnecttheACpowercordbeforedisassemblingthe terminal.TheON/OFFswitchdoesNOTremovepowertotheunit. UseappropriateElectroStaticDischargeproceduresduringthis modification. TheACPowerCordcanbedisconnectedfromthewallorfromthe bottomoftheterminal.
Power Cord
21047
4-5
Disconnecting the Peripheral and LAN Cables

1. TilttheDisplayModule. 2. RemovetheCableCover. a. RemovethescrewfromtheCableCover. b. PressdownonthetwoplasticCableCoverReleaseTabsand slidethecoverforward.
Front Cover Latches
Screw
20931
3. DisconnecttheperipheralandLANcables,notingtheirrespective positions.
4-6
Cable Connector Panel

Thefollowingillustrationsidentifythecableconnectors,shownwith theRetailDaughterCard.
24V USB Line In Mouse Line Out Kybd RS232/B Mic Parallel RS232/E RS232/F
Cash Drawer
RS232/D
USB USB
RS232/A
CRT
DVI
LAN
12V USB 12V USB
20917
4-7
Removing the Power Supply

Note: AllofthePowerSupplycableareconnectedtothePowerSupply ratherthanhardwired.ThismakesswappingthePowerSupplya mucheasiertask. 1. RemovethescrewintheRearBaseCover 2. Slidethecovertotherearoftheterminaltoremoveit.
Rear Base Cover
Screw
20908b
4-8
3. LoosenthethumbscrewthatsecuresthePowerSupply. 4. SlidethePowerSupplytowardtherearoftheterminalasindicated below. 5. DisconnectthecablesfromthePowerSupply. 6. RemovethePowerSupply.
Thumbscrew
21015
4-9
Removing the Hard Disk Drive

1. RemovetheRearBaseCover. 2. RemovetheFrontBaseCover. 3. PulltheHardDiskLatchforwardandremovetheHardDiskDrive AssemblyfromtheBase.
Hard Disk Latch

21016
4. DisconnecttheIDEandPowerCables.
4-10
5. Removethescrews(4)thatsecuretheHardDiskDrivetothe bracket.
Screws
Screws
21038
4-11
Opening the Cabinet

1. RemovetheshippingscrewthatlockstheDisplayAssembly closed. Note: Theshippingscrewcanbeleftoutifdesired,orreplacedfor securitypurposes.
Shipping Screw
21024
4-12
2. PresstheDisplayLatchasshownandthenopentheDisplay Assembly.
Diaplay Latch
21026
4-13
Removing the Wireless LAN PCMCIA Card

TheWirelessLANPCCardisinstalledinthePCIPCMCIAAdapter, whichisconnectedtotheRiserCard.Theentireassemblymustbe removedfromtheterminaltogether. 1. DisconnecttheRiserCardfromtheMotherboardandremovethe assemblyfromtheterminal. 2. RemovethePCCardfromthePCIPCMCIAAdapter.
Wireless LAN PC Card
PCI PCMCIA Adapter
Riser Card
21234
4-14
Replacing the Wireless LAN PCMCIA Card

InstallthePCMCIAWirelessLAN,PCIAdapterBoard,andRiserCard asanassembly. 1. InsertthePCMCIAWirelessLANcardintotheopeninginthe terminalchassis. 2. ConnecttheRiserCardtotheMotherboard.
PCMCIA Wireless LAN PCI Adapter Board
Riser Card
21236
4-15
Removing the Dual Serial Card

TheDualSerialCardaddsanadditionaltwoRS232ports.ItisaPCI device,connectedtotheRiserCard.TheDualSerialCardhasabracket ononeend,whichsnapsontotwometalstandoffsontheRetail DaughterCardBracket.ToremovetheDualSerialCard: 1. Disconnectthetwoserialcables(COM5andCOM6)fromthecard. 2. UnsnapthebracketfromtheRetailDaughterCard 3. DisconnecttheRiserCardfromtheMotherboard.
Dual Serial Board
COM6 COM5
COM5
COM6
21362
4-16
Removing the Compact Flash

TheCompactFlashcanberemoved/replacedwithoutanydisassembly. ItsimplyplugsintotheCompactFlashAdapter. TheCompactFlashAssemblyismountedontheRetailDaughterCard Bracket.Toremoveit: 1. DisconnecttheCompactFlashDataandPowerCables. 2. Removethescrews(2)thatsecuretheadaptertothebracket..
Compact Flash Data Cable
Screws (2)
Compact Flash Power Cable
21115
4-17
Removing the Magnetic Strip Reader

1. DisconnecttheMSRCable. 2. RemovetheMSRScrews(2).
MSR
MSR Screws
MSR Cable
21046
3. RemovetheMSRAssemblybyslidingitoutofthecabinet.
4-18
4. RemovetheMSRBack(2screws).
MSR Back
21044
5. Removethescrews(3)thatsecuretheMSRFrontandMSRMount. Note: UsecaretonotloosetheMSRGroundingClip.
MSR Front
MSR Grounding Clip MSR MSR Mount

21045
4-19
Removing the Retail Daughter Card

1. RemovetheCoolingChannelanddisconnecttheFanCable.
Cooling Channel Retail Daughter Card
20933
4-20
2. DisconnectthecablesfromtheRetailDaughterCard.
Serial - Internal (J12) Motion/LED/IRDA (J10) GPIO/USB (J13) Cust Display Power (5 V) (J16) Compact Flash Power (5 V) (J15)
Power (J8)
Touch (J5)
MSR - Analog (J6) USB - Internal (J4)
Wedge - MSR (J7)
20934
Note: TheSerialCable(J12)isaYCablewhichconnectstothe MotherboardatCOM3(J10)forTouchandCOM4(J11)ifthereis noCustomerDisplay.IfyouhaveaCustomerDisplaythecableis notconnecttoCOM4. TheGPIO/USBCable(J13)isaYCablewhichconnectstothe MotherboardatJ22fortheCashDrawerandJ22forUSBsupport.
4-21
3. TheRetailDaughterCardishingedatthebottomandlatchedat thetop.PressontheReleaseLatchontheRetailDaughterCard BracketasshownbelowtounlatchitfromtheMotherboard Bracket.Removethecardfromtheterminal.

Release Latch
21017
4-22
Removing the Motherboard

Note: TheClass,Model,SubModelandSerialNumberofthe terminalarestoredintheBIOSontheMotherboard.Ifyouare replacingtheMotherboardthenyouwillneedtoupdatetheBIOSon thenewboard.SeethechapteronUpdatingtheBIOS.
Disconnecting the Motherboard Cables

1. DisconnectthecablesfromtheMotherboard.
ATX 12 V (CPU Power) ATX Power Flex Diskette IDE2 MSR - Wedge (Retail Daughter Card) (J30) IDE1 Control Panel (J29) Cash Drawer (Retail Daughter Card) (J22)
P/S Fan Monitor
COM4 (Serial Port on Daughter Card or Cust Display) COM3 - Touch (Retail Daughter Card) CD-ROM Audio Audio (Stereo Speakers)
USB (Retail Daughter Card) (J20)
Inverter (LCD) (J17) LVDS Card

20928
4-23
2. SlidethetwoFrontMotherboardSledLatchesasshownbelowto unlatchthefrontofthesledfromthechassis.
Rear Motherboard Sled Latches
Front Motherboard Sled Latch

21305
3. PressoutonthetwoRearMotherboardSledLatchesandremove theMotherboardSledAssemblyfromthechassis.
4-24
Chassis Cabling
TheIDEandPowerCablesaresecuredwithclampsintheChassis.
Cable Clamps
21350
4-25
Replacing the Motherboard

1. InserttheMotherboardSledintothechassis.Pressdownonthe rearoftheMotherboardtosnapitinplaceundertheRear MotherboardLatches.
Rear Motherboard Sled Latches
Front Motherboard Sled Latch

21305a
2. PositionthefrontoftheMotherboardandslidetheFront MotherboardSledLatchforwardtolocktheassemblyinthe chassis.
4-26
Connecting the Cables

3. ConnecttheATXPowerandIDEcables.
ATX Power Cable
IDE Cable (IDE-1
20913
4. ConnecttheLVDSCard.
LVDS Card
20916A
4-27
5. ConnecttheATX12V,MSR,Touch,CustomerDisplay,andPower SupplyFanMonitorcables.
Touch - COM3 (J10) Customer Display - COM4 (J11) Power Supply Fan Monitor
ATX 12 V CPU Power (J13)
MSR - Wedge (J30)
20914
4-28
6. ConnecttheGPIO(CashDrawer),USB(Internal),Inverter(LCD), andControlPanelcables.ThisisaYCable,whichconnectstothe RetailDaughterCardatJ13.

Control Panel (J29)
GPIO (Cash Drawer) (J22) USB (Internal) (J20)
Inverter (LCD) (J17)
20915
7. ConnecttheStereoSpeakersCable.
Stereo Speakers Cable
21019
4-29
Removing the 2x20 Customer Display Assembly

1. TilttheDisplayAssemblyopen(seeOpeningtheCabinet). 2. Useascrewdrivertoreleasethe2x20CustomerDisplayCover. Placethescrewdriverintheslots(2)wheretheplasticrelease latchesarelocatedandtwistthescrewdriverasshown.
Plastic Tabs
21122
4-30
3. Slidethe2x20DisplayAssemblytowardtherearoftheterminalto removeitanddisconnecttheVFDCable.
VFD Cable
21123
4. Removethescrews(4)thatsecurethe2x20DisplayModule.
21124
4-31
Removing the Display Assembly (12.1)

1. RemovetheRetailDaughterCard(SeeRemovingtheRetailDaughter Cardearlierinthissection). 2. DisconnecttheStereoSpeakersCableandtheLDVSCard.
LVDS Card
21019a
4-32
3. RemovetheInverterBoard. a. UnscrewtheInverterCoverThumbscrewandremovethe InverterAssemblyfromtheDisplayBack.
Inverter Cover Thumbscrew
21359
4-33
b. DisconnecttheInverterBoardCables.
Inverter Board Cables
21360
4-34
4. LoosenthethumbscrewontheDisplayBracket.
Thumbscrews
21027
5. TheDisplayAssemblyrestsonfourmushroomstudsinslotsonthe bracket.Liftthedisplayoffofthebracket.
4-35
Disassembling the Display Assembly (12.1)

1. LaytheDisplayAssemblyonaflatsurfacewiththeLCDdown. 2. Removethescrews(4)fromtheDisplayBack.
Screws (4)
20938
4-36
3. Removethesheetmetalback,whilecarefullyguidingthecablesout oftheholeintheback.
Guide cables out of opening
21022
4-37
Removing the Touch Screen 4. RemovethescrewsecuringtheTouchFrame. 5. SlidetheTouchFrameasindicatedtoremoveitfromtheBezel.

Screw
Touch Screen Frame
20939
4-38
6. TheTouchScreencannowberemoved.
Touch Screen
Bezel
20940
4-39
Replacing the Touch Screen WhenreplacingtheTouchScreenbesuretoplacethetouchsideout. OnResistivescreensthetouchsidehasaroughtexture.OnCapacitive screenstherearewhitedashedlinesaroundtheedgeoftheglass.

Resistive Screen Capacitive Screen
Rough Texture
White Dashed Lines
21043
4-40
Removing the LCD 7. Loosenthetwoscrewsasindicatedbelow.Removetheothertwo.

Loosen Screws (2)
Remove Screws (2)
20944
8. DisconnecttheLCDCable.
4-41
Removing the Display Assembly (15)

1. RemovetheRetailDaughterCard(SeeRemovingtheRetailDaughter Cardsection). 2. DisconnecttheStereoSpeakersCable.
21019
4-42
3. RemovetheInverterBoard. a. UnscrewtheInverterCoverThumbscrewandremovethe InverterAssemblyfromtheDisplayBack.
Inverter Cover Thumbscrew
21359
4-43
b. DisconnecttheInverterBoardCables.
Inverter Board Cables
21360
4-44
4. LoosenthethumbscrewontheDisplayBracket.
Display Bracket Thumbscrew
21359a
5. TheDisplayAssemblyrestsonfourmushroomstudsinslotsonthe bracket.Liftthedisplayoffofthebracket.
4-45
Disassembling the Display Assembly (15)

1. LaytheDisplayAssemblyonaflatsurfacewiththeLCDdown. 2. Removethescrews(4)fromtheDisplayBack.
Screws
21309
4-46
3. Removethesheetmetalback,whilecarefullyguidingthecablesout oftheholeintheback.
Guide cables out of opening
21357
4-47
Removing the Touch Screen 4. RemovetheTouchFramescrews(2). 5. RemovetheTouchFramefromtheBezel.

Screws
Touch Screen Frame
Bezel
21306
4-48
6. TheTouchScreencannowberemoved.
Touch Screen
Bezel
21358
4-49
Replacing the Touch Screen WhenreplacingtheTouchScreenbesuretoplacethetouchsideout. OnResistivescreensthetouchsidehasaroughtexture.OnCapacitive screenstherearewhitedashedlinesaroundtheedgeoftheglass.

Resistive Screen Capacitive Screen
Rough Texture
White Dashed Lines
21043
4-50
Removing the LCD 7. RemovetheLCDFramescrews(4).

Screws
21311
8. RemovetheLCDfromtheframe. Note: Thebacklightbulbsarenotfieldreplaceable.Replacethe LCDassembly.
4-51
Removing the Stereo Speaker Assembly

1. Removethescrews(2)thatsecuretheStereoSpeakerAssembly. 2. SlidetheStereoSpeakerAssemblyoffoftheDisplayAssembly.
Stereo Speaker Assembly
21042
3. Removethescrewsthatsecurethespeakers(2each).
Speakers
21105
4. RemovethespeakersfromtheSpeakerCabinet.
Chapter 5: Circuit Boards
5-1
Chapter 5:
Circuit Boards
Motherboard
ATX 12 V - CPU Power (J13) Chassis Fan (Not Used) (J21) ATX Power Flex Diskette IDE2 IDE1 MSR - Wedge (J30) P/S Fan Monitor (Not Used) (J28) Control Panel (J29) IRDA (J23)
PS/2 Mouse PS/2 Keyboard RS232/A RS232/B Line In Speaker Out Mic In VGA Parrallel RS232/C (J11) DVI-I RS232/C (J10) LAN PCI Riser Slot LVDS LCD CD-ROM Audio (J14) 12 V USB Internal Audio (J9) Dual USB Cash Drawer (J22) CMOS Clear Daughter Card USB (J20) Inverter (J17)
20724a
5-2
Processor Jumper Settings

OntheMotherboard,thereisabankofjumpers(J32)whichneedtobe populateddependingonwhichMotherboardAssemblyandCPUis present.
J32
Board Assembly 497-0432352 (GM Chipset) 7402-F203 2.0 Celeron 2 4 6 8 1 3 5 7
Board Assembly 497-0433397/497-0433400 (GME Chipset) 7402-F203 2.0 Celeron 2 4 6 8 3 5 7 7

21415
7402-F204 2.4, 533 P4 2 4 6
8 3 5
5-3
Powered RS-232 Port Jumper Settings

ThedefaultsettingsforpoweredserialportsareRS232/A,RS232/B,and RS232/Carepowered.RS232/Dissetasnotpowered.
JP1 (RS232/B) JP2 (RS232/A)

1 2 3
3 2 1
JP4 (RS232/D) Pin 1 - 2 Pin 2 - 3 COM Powered Ring Indicator JP3 (RS232/C)
21870
Memory Configurations
Single DIMM (MB) Number of DIMMs Total Memory (MB)
256 256 512 512
1 2 1 2
256 512 512 1024
5-4
Installing Memory Modules

The7402containstwoDIMMsockets. ToinstalltheDIMM,followthesesteps: 1. SlidetheElectronicsTrayoutoftheterminalcabinetandlocatethe DIMMsocket. 2. Openthelatchesattheendsofoneofthesockets.
19532
Note: TheDIMMcanbeinstalledintoeitherDIMMsocket. 3. AligntheDIMMinthesocketandpushitstraightdown(Notethat theDIMMconnectoriskeyed).
17807
4. EnsurethattheedgesoftheDIMMengagethelatchesandthatthe latchesarecompletelyclosed.
19533
5-5
Replacing the CPU

1. UnscrewtheHeatSinkRetainingScrews.
Heat Sink Retaining Screws (4)
20948
2. RemovetheHeatSinkbygentlytwistingtheassemblytoloosen theheatsinkcompound.BecarefultonotpulltheCPUoutofthe socket. Note: Ifpossible,loosentheassemblywhileitisstillhotfrom operation.UsearagtoinsulateyourhandfromthehotHeatSink.
5-6
3. UnsnaptheLeverontheCPUSocketandraiseittoavertical position. 4. CarefullyremovetheCPUandplaceitinanantistaticpacking.
18466a
5-7
5. InserttheCPUintothesocket. OpentheLeverfully. CorrectlypositionthenewCPUovertheCPUSocket.(Pin1of theCPUmustalignwithPin1onthesocket.) DonotinserttheCPUatanangle. DonotforcetheCPUintothesocket.Dropitinbyitsown weight.

Pin 1 Markers
CPU
Incorrect
Pins
Incorrect
Correct
21864
6. LocktheCPUinthesocketbyloweringtheLeverandsnappingit intoposition. 7. ApplyThermalCompoundtothematingsurfacesoftheHeatSink andCPU.SeetheAppendix,HeatSinkInstallationforprocedures abouthowtodothis.
5-8
8. PositiontheHeatSinkandFanAssemblyontheCPU,withthefour HeatSinkRetainingScrewsalignedwiththeholesinthe Motherboard.. 9. SecuretheassemblywiththefourHeatSinkRetainingScrews. 10. ConnecttheCoolingChannelFansCabletotheMotherboard. 14. InstalltheCoolingChannelovertheHeatSink.
Replacing the Lithium Battery

Caution: Dangerofexplosionifbatteryisincorrectlyreplaced. Replaceonlywiththesameorequivalenttypeasrecommendedbythe manufacturer.Discardusedbatteriesaccordingtothemanufacturers instructions. 1. LocatetheBattery(seetheMotherboardillustrationearlierinthis section). 2. PresstheBatteryLatchandremovetheBatteryoutofthesocket.
Positive Side of Battery Battery Latch
19671
3. Insertthenewbattery. 4. RunSetupandsetdefaults.SettheDate/Timeandmakeanyother desiredsettings.
5-9
Motherboard Connector Pin-Out Identification

7402-1xxx Models
J1: Audio Jack Connector
1 2 1 3
Triplestackaudioconnector(MicIn,LineOut,LineIn) Color:MicInPink Color:LineOutLime Color:LineInLightBlue PIN No. 1 2 3 Signal Description Line In Line Out Mic In
5-10
J2: DVI-I Connector

1 8 C1 C2
8 16 24
c1
c2
c3
c4
17
24 C3 C5 C4
DVIIconnectorfordrivingDVIcompliantmonitors(CRTsand LCDs). Threedataplusoneclockchannelaresupported. Color:White

PIN No. Signal Description PIN No. Signal Description
1 3 5 7 9 11 13 15 17 19 21 23 C1
DATA2 Ground NC DDCDATA DATA1 Ground NC Ground DATA0 Ground NC CLK+ RED
2 4 6 8 10 12 14 16 18 20 22 24 C2
DATA2+ NC DDCCLK VSYNC DATA1+ NC +5V HPDET DATA0+ NC Ground CLK GREEN
5-11
PIN No.
Signal Description
PIN No.
Signal Description
C3 C5
BLUE Ground
C4
HSYNC
J3: CRT Connector

5 1
10
15
11
15pinDshell VGA,SVGAorXGA CRTpoweredbyACconvenienceoutletonthepowersupply Color:Blue

1 3 5 7 9 11 13 15
RED BLUE Ground Ground NC ID1 HSYNC DDCCLK
2 4 6 8 10 12 14
GREEN ID0 Ground Ground Ground DDCDATA VSYNC
5-12
J4: +24 V USB +Power port

5 8
24Vat2.3A(max) Note: Thisportmayalsobeusedtoprovidepoweronlyfora printerthatusestheRS232I/Ftoconnecttothe7458. Color:WarmRed(Pantone032C)

1 2 3 4
+5V USBDATA USBDATA+ Ground
5 6 7 8
Ground +24V +24V Ground
J5: +12 V USB +Power port

5 8
12Vat1.5A(max) Color:Teal
1 2 3 4
5 6 7 8
5-13
J7: Parallel Port Connector

8 1
25
14
Standard25pinDShell SupportsSPP/EPP/ECPmodes Color:Burgundy

1 2 3 4 5 6 7 8 9 10 11 12 13
Strobe# Data 0 Data 1 Data 2 Data 3 Data 4 Data 5 Data 6 Data 7 Acknowledge# Busy Paper Empty Printer Select
14 15 16 17 18 19 20 21 22 23 24 25
Auto Form Feed# Error# Initialization# Printer Select IN# Ground Ground Ground Ground Ground Ground Ground Ground
J8: Ethernet RJ-45 & USB 1/2 Connector
16
5-14
10/100BaseTEthernet. RJJack Color:Nonespecified.

1 3 5 7
TD1+ TD2+ TD3+ TD4+
2 4 6 8
TD1 TD2 TD3 TD4
J9: Audio Header Connector

2 14
1 3 5 7 9 11 13
13
PIN No. Signal Description
PIN No.
Signal Description
MIC_Power MIC_Vref2.25V LINOUT_R NC LINOUT_L AMP_Out_R AMP_Out_L
2 4 6
Ground +5V NC
10 12 14
NC Ground Ground
J10/J11: COM3/COM4 Serial Port Connector

6 10
5-15
PIN No.
Signal Description
1 2 3 4 5 6 7 8 9 10
DCD(DataCarrierDetect) RXD(ReceiveData) TXD(TransmitData) DTR(DataTerminalReady) GND(Ground) DSR(DataSetReady) RTS(RequesttoSend) CTS(CleartoSend) RI(RingIndicator)or+12V N/C
J12/J18/J21: REAR/CPU/FRONT FAN Connector

1 2 3
1 2 3
Ground +12V FanSpeedDetectingsignal
J13: 4-Pin ATX Power Connector

1 3 2 4
PIN No.
Signal Description
5-16
1 2 3 4
Ground Ground +12V +12V
J14: Audio CD- in Connector
J15/16: RISC-PCI Connector J17: LVDS Backlight Power Connector

1 2 3 4 5 6 7
+12V +12V Ground +3.3V NC PANELBKLTCTL PANELBKLTEN
J19: Case Open Detect Connector

Short Open
CaseOpen CaseClosed
5-17
J20: USB3 Header

2 10
Signal Description PIN No. Signal Description
PIN No.
1 3 5 7
+5V USBDATA5 USBDATA5+ Ground
2 4 6 8 10
NC NC NC NC OC#2
J22: Daughter Card Interface Connector

2 12
11
PIN No.
Signal Description
1 3 5 7 9 11
Ground D_GPIO2 D_GPIO4 D_GPIO6 Ground +5V
2 4 6 8 10 12
D_GPIO1 D_GPIO3 CONNRST D_GPIO6 Ground +12V
J23: External Wake On LAN Connector

1 3
5-18
PIN No.
Signal Description
1 2 3
5VSB Ground ExternalWOLSignalInput(Activelow)
J24/J26: Primary/Secondary IDE Connector (IDE1/IDE2)

2 40
39
PIN No.
Signal Description
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29
RESET# Data7 Data6 Data5 Data4 Data3 Data2 Data1 Data0 Ground DMAREQ IOW# IOR# IOCHRDY DMAACK#
2 4 6 8 10 12 14 16 18 20 22 24 26 28 30
Ground Data8 Data9 Data10 Data11 Data12 Data13 Data14 Data15 N/C Ground Ground Ground Pulldown Ground
5-19
PIN No.
Signal Description
PIN No.
Signal Description
31 33 35 37 39
INTREQ SA1 SA0 HDCCS0# HDDActive#
32 34 36 38 40
N/C CBLID# SA2 HDCCS1# Ground
J25: IrDA Connector

6
Signal Description
PIN No.
NC
3 4 5 6
+5V Ground IRTX IRRX
J27: FDC Interface Connector

2 34
33
5-20
PIN No.
Signal Description
PIN No.
Signal Description
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33
Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground
2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34
DensitySelect0 N/C DensitySelect1 Index# MotorENA# DriveSelectB# DriveSelectA# MotorENB# Direction# Step# WriteData# WriteGate# Track0# WriteProtect# ReadData# HeadSelect# DiskChange#
J28: ITP Debug Port

25 1
26
PIN No.
Signal Description
PIN No.
Signal Description
5-21
1 3 5 7 9 11 13 15 17 19 21 23 25
Ground BPM0 BPM1 BPM2 BPM3 BPRM4_PRDY# BPRM5_PREQ# CPURST# TCK ITPCLK ITPCLK# BPRM5_PREQ# Ground
2 4 6 8 10 12 14 16 18 20 22 24 26
Ground DBA# DBRESET# Ground TDI TMS TRST TCK N/C Ground ITP_STPWR TDO N/C
J29: Power/LED Header

2 14
13
5-22
PIN No.
Signal Description
PIN No.
Signal Description
1 3 5 7 9 11 13
+5V(330ohm) HDD_LED Ground ResetSwitch SERR# +5V(330ohm) LAN_ACTLED#
2 4 6 8 10 12 14
+5V(330ohm) +5V(330ohm) PowerSwitch Ground NC +5V(330ohm) LAN_LINKLED#
J31: USB 2.0 1/2 Connector

5 8
PIN No.
Signal Description
1 2 3 4
+5V DATA DATA+ GND
5 6 7 8
+5V DATA DATA+ GND
5-23
RS232-A / RS232-B : Serial Port Connectors

1 5
com1
com2
6 9
TheMotherboardincludesfourexternalRS232portswiththe followingcharacteristics: Standard9pinDshell Portshaveashunttoselectbetween+12VandnormalRI functionality.Thedefaultis+12V.Theseportsaremarkedonthe terminalsbackpanelwiththelightningboltsymboltosignifyits poweredcapability. Maximumpowercapabilityis1.5Afromanyoneportwitha maximumcombinedcapabilityof3.0Aforallports.Total+12V powerperipheralcurrent(RS232andUSB)mustNOTexceed3.0 A. The+12Voutputsfromthepoweredportsareprotectedbya selfhealingfuse. Ifaportdoesnothave+12Vconnectedtopin9,thatportcanbe usedtowakeuptheterminalfromStandbyviaactivityontheRI pin. TheportsareprovidedinaDB9dualstackconfiguration.RS232/A isclosesttotheboard.RS232/Bistheupperport. Color:TealorTurquoise
5-24
PIN No.
Signal Description
RS232 1 2 3 4 5 6 7 8 9 DCD(DataCarrierDetect) RXD(ReceiveData) TXD(TransmitData) DTR(DataTerminalReady) GND(Ground) DSR(DataSetReady) RTS(RequesttoSend) CTS(CleartoSend) RI(RingIndicator)or+12V
LVDS1: LVDS & Backlight Connector

49 1
50
PIN No.
Signal Description
1 3 5 7 9 11 13
+12V +12V +5V +3.3V +3.3V Ground IYAP0
2 4 6 8 10 12 14
+12V +5V +5V +3.3V Ground NC IYAM0
5-25
PIN No.
Signal Description
PIN No.
Signal Description
15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49
VSS_SHIELD IYAM1 IYAP2 VSS_SHIELD IYAM3 ICLKAP VSS_SHIELD IYBM0 IYBP1 VSS_SHIELD IYBM2 IYBP3 VSS_SHIELD ICLKBM DDCPCLK Ground LGPIO1 LGPIO3
16 18 20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 50
IYAP1 VSS_SHIELD IYAM2 IYAP3 VSS_SHIELD ICLKAM IYBP0 VSS_SHIELD IYBM1 IYBP2 VSS_SHIELD IYBM3 ICLKBP VSS_SHIELD DDCPDATA PANELVDDEN LGPIO2 LGPIO3
5-26
PS/2 Keyboard and Mouse
DualStackMiniDIN Color:Green(Mouse) Color:Purple(Keyboard

1 2 3 4 5 6 13 14 15
L_KDAT NC GND +5V LKCLK NC GND GND GND
7 8 9 10 11 12 16 17
L_MDAT NC GND +5V L_MCLK NC GND GND
5-27
PCI Riser Card

1B1 2B2 3B3 4B4 5B5 6B6 7B7 8B8 9B9 10B10 11B11
GND PCICLK1 GND PCI_REZ1# GND PCI_CLK2 GND PCI_REQ2# GND PC/PCI_DREQ# PC/PCI_PGNT#
1A1 2A2 3A3 4A4 5A5 6A6 7A7 8A8 9A9 10A10 11A11
PCNT(1) GND PCNT(2) GND PCICLK3 RISER_ID1 RESVD RISER_ID2 NOGO +12V SER_IRQ
5-28
Retail Daughtercard
F1, 1.5 A, 125 V Motion/LED/IRDA (J10) Power (J8) USB - Internal (J4) Wedge - MSR (J7) Serial - Internal (J12) IRDA Input (J11) GPIO/USB (J13) Compact Flash Power (5 V) (J15) Cust Display Power (5 V) (J16)
F2, 3 A, 125 V
24 V USB (J3) Cash Drawer (J2) RS232/D (J1) MSR - Analog (J6) Touch (J5)
20918
TheRetailDaughterCardsupportsthefollowingperipheralports. Cashdrawerkickout(CDKO) +24VUSB+Powerport UPS/SerialInterface
Fuse Replacement Caution: Forcontinuedprotectionagainstriskoffire,replaceonly withthesametypeandratingsoffuse. Attention:Pourprveniretvousprotgercontreunrisquedefeu, remplacerlafusibleavecuneautrefusibledemmetype,seulement.
5-29
Touch Screen and MSR Jumpers

TheTouchScreenandMSRsettingsareconfiguredontheRetail DaughterCardbytheplacementoftheShuntBlocksonJ9andJ14.
MSR Type (J14)
Touch Screen Type (J9)
ISO
JIS
Capacitive
Resitive
20947
Connector Pin Outs

Cash Drawer Kickout
CashDrawerKickouttosupport24Vcashdrawers. Color:Nonespecified 6positionRJ45connector
1 6
5-30
PIN No. 1 2 3 4 5 6
Signal Description Frame GND Solenoid A Drawer A/B Open/Close Status +24 V Solenoid B Logic GND
24 V Powered USB Port

24Vat2.3A(max) Note: Thisportmayalsobeusedtoprovidepoweronlyfora printerthatusestheRS232I/Ftoconnecttothe7402. Color:WarmRed(Pantone032C)
1 2 3 4
5 6 7 8
5-31
PCMCIA Wireless LAN Card

TheWirelessLANPCCardisinstalledinthePCIPCMCIAAdapter, whichisconnectedtotheRiserCard.
Riser Card PCMCIA Wireless LAN Card
PCMCIA Adapter Board

21235
Dual Serial Expansion Card

TheDualSerialExpansionCardisaPCIdevicethatisinstalledinthe RiserCard.
21303
Chapter 6:
Power Supply
Thepowersupplyprovidespowertothe7402Terminal,aswellas variousretailperipheralsthroughthepoweredconnectors.Thepower supplyiscontrolledbyalogicalon/offswitch,whichpermitsittobe disabledthroughsoftware. Otherfeaturesinclude: Autosensingfor115VAC/230VACoperation Coolingfan
Functionally,theterminalsON/OFFswitchcontrolsthepowersupply controllogic(~REM_EN)toactivatethepowersupply.Thisswitch doesnotcontrolactualACmainsvoltageappliedtothepowersupply.
AC Input
Thepowersupplyoperateswiththefollowingvoltageranges.
Range Nominal Vrms Minimum Vrms Maximum Vrms Input Current Max. Arms
Low(115) 100127 High(230) 200240
90 180
136 265
5.0A 3.0A
DC Outputs
ThepowersupplyhasthefollowingDCoutputs:
Voltage Max. Current
+3.3V 10.0A
+5V 12.0A
+12V 11.5A
12V 0.25A
+5VSB 2.0A
+24V 2.3A
Maximum Rated Output Power

Themaximumratedoutputpowerasdefinedasthesumofthe productsofeachnominalvoltageandmaximumload,whichis300W includingbatterychargeroutput.
6-2
Chapter 6: Power Supply
Power Supply Connector Pin-Outs
AC Power
P2 P4 +3.3 V +12 V +5 V +24 V +24 V +5 VSB FSpeed +12 V +12V P3 P1 +3.3 V -12 V GND PS/DN GND GND GND NONE +5 V +5 V
P2
P1
Chassis GND +5 V GND +24 VREN +24 VREN -12 V GND GND GND
+3.3 V +3.3 V GND +5 V GND +5 V GND POK +5 VSB +12 V
P4
+5 V GND GND +12 V
P3
+12 V GND GND +5 V
21037
Chapter 7:
Cash Drawer Adjustments

Switch Assembly Detail
Latch Assembly Wiring and Adjustments
Route the Blue and Red wires under the cable tie.
Yellow Bend the wire leads to clear the area of the mounting screw head.
Black
Green Latches to the banded end of the diode.
Blue Red Route wries under Latch Arm.
Solenoid Adjustment 0.080 0.010 These surfaces must be parallel

6 5 4 3 2 1 Blue Yellow Green Red Black
Schematic Drawer Solenoid
Drawer Open Switch
Switch
20542
7-2
Chapter 7: Cash Drawer Adjustments
Chapter 8:
Clearing the CMOS and Password

TheCMOS/Passwordcanbeclearedasfollows. 1. TurnthepoweroffanddisconnectpowerfromtheTerminal. 2. SlidetheElectronicsTrayoutoftheterminalcabinet. 3. LocatetheJumperontheMotherboardthatclearstheCMOSand password.Itslocatednearthebattery. 4. TemporarilymovetheshuntfromtheNormalpositiontothe positionshownbelow. 5. MovetheshuntbacktotheNormalposition.
Normal Position
Temporarily move Jumper to this position
Clearing CMOS
20736a
8-2
Chapter 8: Clearing the CMOS and Password
Chapter 9:
Touch Screen Calibration
Calibration Guidelines
ObserveforthefollowingTouchScreencalibrationguidelines: Calibratethetouchscreenaspartoftheinitialinstallation. Recalibratewhenevertheterminalismovedtoanewlocation. Recalibrateafterreplacinganycomponentintheterminal. RecalibrateafterrunningtheStabilizeCursoror25Point Linearizationprocedures. Recalibratewheneveracustomerreportsatouchscreenproblem. TheTouchScreencanbecalibratedusingTouchWare(Windows) orMicrocal(DOS). IftheTouchScreen,HardDrive,ortheRetailDaughterCardis replaced,the25PointLinearizationproceduremustbeperformed (Windowsonly). Ifthecalibrationisconsistentlyoff,evenafterperformingthe TouchWare2PointCalibration,thenperformtheRestoreDefaults functionandthe25PointLinearization.Thisshouldbedonebefore resortingtotouchscreenglassreplacement.
9-2
Chapter 9: Touch Screen Calibration
Calibration Using TouchWare (Windows)

1. FromtheWindowsStartbutton,selectSettingsControl PanelTouchWare. 2. FromtheMicroTouchTouchscreenPropertiesscreen,selectCalibrate tobegincalibration.
9-3
3. Thefollowingscreenisdisplayedwithtwotargets.Placeyour fingeronthetargetthathasafingericonpointingtowardsitand holdituntilTouchEnableisdisplayedbesidethefingericon. Note: Forbestresults,pressthescreennearthetargetandslide yourfingertothecenterofthetarget,withoutraisingyourfinger fromthescreen.Holdyourfingerinplaceuntilnotifiedbythe targetandthenliftyourfingeroffthetarget.
4. Repeatthisprocedureforthetargetneartheupperrightcornerof thescreen.
9-4
5. AWarningdialogboxisdisplayedwhilethedataissaved.Donot touchthescreenuntilthisdialogboxisnolongerdisplayed.
6. FromtheCalibrationCompletedialogbox,selectDone.
7. IfyouaresatisfiedwiththecalibrationresultsyoucanselectClose toexittheTouchWareprogram.Otherwise,performthe25Point Linearizationand16PointAccuracyTestinthefollowingsection.
9-5
25-Point Linearization Procedure

1. InTouchWare,gototheToolstabandSelecttheLinearizebutton. Performthe25PointLinearizationand16PointAccuracyTest.Ifthe Linearizebuttonisgrayedout(notaccessible)youhavetoenable thefeature.
Enabling the Linearization Function

a. SelecttheOptionsbutton
9-6
b. SelecttheAdvancedbutton.
c. InthelistofAdvancedFeatures.ChecktheboxforEnable Linearization.Noneoftheotheritemsshouldbechecked.
d. SelecttheClose>ClosetoreturntotheToolstab.Youcan nowselecttheLinearizebutton.
9-7
2. Performthe25PointLinearization.Usethesamemethodfor touchingthetargetsasyouusedintheTouchWare2Point Calibrationprocedure.
3. Aftertouchingall25pointsselecttheContinuebuttontoperform the16PointAccuracyTestorselectDonetosavetheLinearization Data.Ifneitherisselectedtheprogramwilltimeoutandthe OriginalLinearizationDatawillberestored.
9-8
4. Performthe16PointAccuracyTest.Toucheachofthetargetsto checktheaccuracyofthecalibration.
Aseachtargetistouchedthevertical/horizontalErrorRangeis displayed.Theacceptablerangeis1.00%,1.00%.
IfyouarestillhavingcalibrationproblemsperformtheRestoreDefaults function.
9-9
Restore Defaults Function

Thisprocedurereturnsthetouchfirmwaretothefactorydefaultvalues andisperformedtocorrectseveretouchcalibrationproblems. Note: Akeyboardisrequiredforthisprocedure. 1. InTouchWare,gototheToolstabandSelecttheTerminalbutton.
9-10
8. AttheTerminalscreenenter[CTRLA].Asmileyfaceisdisplayed.
9. Enter[ShiftRD][Enter].Asmileyfacefollowedbyazero[0]is displayedindicatingsuccessfulrestore.
9-11
10. Enter[AltX]toexittheprogram. 11. Restartthesystem. 12. Performthe25PointLinearizationandtheTouchWare2Point Calibrationandprocedures.
9-12
Calibration Using Microcal (DOS)

TheMicrocalcalibrationprogramlooksatwhereyourfingeriswhen youliftitoffthescreen,notwhereyoutouchit.Therefore,calibratethe screenasfollows: 1. Touchthescreennearthecalibrationtarget. 2. Keepyourfingeronthescreenandslideittothecenterofthe target. 3. Holdyourfingerfirmlyonthetargetfortwoseconds,thenliftit off. 4. Verifythatthecalibrationwassetaccuratelybeforemakinga servicecall.Performthecalibrationagainifnecessary. Ifthecursorisnotstable,orfalsetouchesaresuspected,runtheNoise CheckUtilityfromtheMicrocalprogram.Choosetherecommended frequency(theonewiththelowestnoiselevel).Thisshouldalsobe doneiftheTouchScreenisstillnotcalibratedafteroneattemptto recalibrateit. 1. SetthevideoresolutionbygoingtotheToolsmenu,Videoand selecting800 x 600 256 colors. 2. GototheToolsmenu,selectNoise Check. 3. Followtheinstructionprompts.Choosethefrequencywiththe lowestnoiselevel. Applicationsoftwarecanpossiblygenerateadialogboxfromthe TouchDriver,withthemessagethatthetouchscreenneedstobe recalibrated.Ifthescreenappearstobeworkingnormally,thenthis messagecanbeignored.TherewillbeacheckboxlabeledDo not show this message again.Makesurethisboxischecked.
9-13
Summary
IfthereisaTouchScreencalibrationissueduringorafterinstallation, takethefollowingactionsintheorderlisted: 1. Recalibrate. 2. Ifrecalibrationisunsuccessfulaftertwoattempts,thenrunthe Noisechecktochangethefrequency. 3. Ifyouarestillunabletocalibrate,changethetouchscreenglass. 4. ThefinalstepistoreplacetheProcessorBoard.Ifthiscorrectsthe problem,thentheoldglassisprobablyOKtoreuse.
Appendix A: Feature Kits
Thissectioncontainsacomprehensivelistoftheavailablehardware FeatureKitsthatcanbeinstalledinthecustomerenvironment.Kit installationinstructions(forthoserequiringinstruction)areavailable ontheInformationProductswebsites. Internet:http://www.info.ncr.com NCRIntranet:http://inforetail.ncr.com
Tolocatetheinstallationguidesonthesesites: 1. SelectGeneral Search. 2. SelecttheKitsicon. 3. IntheTitlefield,entertheKitTitle. Example: Memory or IntheProduct IDfield,entertheKitNumber. Example: 7402K141 1. SelectSearch. Thefilecanbeviewedonlinebyleftmouseclickingonthepubtitle,or ifyouprefertodownloadtheentirefileyoucanrightmouseclickon thetitleandthenaSavetargetas. Ifyouarentsureofthetitleornumberyoucandisplayallkits associatedwithaterminalproductclassby: 1. IntheClassdropdownlist,entertheClassoftheterminal. Example: 7402
A-2
Appendix A: Feature Kits
2. SelectSearch.
Feature Kit List

Kit Number Description
2336K208 7402K160 7402K161 7402K221 7402K225 7402K226 7402K232 7402K233 7402K234 7402K301 7402K302 7402K305 7402K451 7402K452 7402K533
ExternalUSBCDROMDrive HardDrive(StandardCapacity) HardDrive(HighCapacity) 3TrackISOMSR(12.1) 3TrackISOMSR(15) JISMSR(15) 128MBDIMMMemoryUpgrade 256MBDIMMMemoryUpgrade 512MBDIMMMemoryUpgrade PCMCIAExpansionSlot PCIDualSerial RealPOS70IntegrationTray IntegratedU.S.2x20VFDCustomerDisplay IntegratedInternationalAPA(AllPoints Addressable)CustomerDisplay WallMountBracket(TiltMount)
Appendix B: IRQ Settings

BIOSVersion1.0.0.0
Interrupts
Default Settings
IRQ System Resource IRQ Priority
1 3 4 5 6 7 8 9 10 11 12 13 14 15 PCIDevices (Require1 IRQeach)
Keyboard COM2/2F8 COM1/3F8 Floppy LPT1/378 RealTimeClock COM4/2E8 COM3/3E8 PS/2Mouse CoCPU IDE1 IDE2 Video,USB1,USB2, USB3,EHCI,LAN, Audio
1 8 9 10 11 12 13 14 15 3 4 5 6 7
B-2
Appendix B: IRQ Settings
Optional Settings
Optional Settings COM 1
Addres IRQ Addres IRQ Addres IRQ Addres IRQ Addres IRQ Addres IRQ Addres IRQ
3F8 None,4 2F8 None,3 3E8 None,11 2E8 None,10 N/A 378,278, 5,7 N/A
COM 2
COM 3
COM 4
COM 5
LPT 1
LPT 2 MSR Floppy
WedgeMSR IRQ6
Appendix C: Heat Sink Installation
Thischaptershowsthepropermethodforapplyingthermal compoundontheCPUandHeatSink.WhenreplacingtheHeatSink orCPUtheproperreapplicationofthermalgreasemustbemaintained toensureproperthermalperformance.
Important Precautions:
Followtheinstructionsatthebottomofthispagetoremovethe thermalgreasefromyourself,yourCPU,andotherhardware. Caution: Thermalcompoundsaresometimesengineeredforhigh electricalconductivity.Duringapplicationkeepthecompoundaway fromelectricaltraces,pins,andleads.Somecompoundsareslightly capacitiveandcouldcauseproblemsifpermittedtobridgetwoclose proximityelectricalpaths. Caution: Neverturnonacomputerwithoutaheatsinkproperly mountedontheCPUandwithathermalinterfacematerialbetween theCPUcoreandtheheatsink.TheCPUcanbepermanentlydamaged inlessthan10secondswithoutpropercooling.
Application Instructions:
1. Keepthecompoundawayfromtheprocessor,memory,and motherboardtracesandpins.Thereisapossibilitythatdustor metalparticlesand/orshavingscarriedbytheairflowinsidethe computercasecouldcontaminatethecompoundandincreaseits electricalconductivity.
3-2
2. ONLYthethermalcompoundshouldbebetweentheprocessorand theheatsink.Removeanythermalpadsorotherinterfacematerial fromtheheatsinkbeforeapplyingthethermalcompound.Thermal padscanbescrapedoffwithaplastictoolthatwillnotscratchthe bottom.TheremnantscanthenberemovedusingaXylenebased cleaner,(GoofOffandsomecarburetorcleaners)acetone,mineral spirits,orhighpurityisopropylalcohol. Neveruseanyoilorpetroleumbasedcleaners(WD40,citrusbased cleanersandmanyautomotivedegreasers)onthebaseofaheat sink.Theoil,whichisengineeredtonotevaporate,fillsinthe microscopicvalleysinthemetalandsignificantlyreducesthe effectivenessofanysubsequentlyappliedthermalcompound. 3. Cleanthematingsurfacescompletelywithalowresidualsolvent (Highpurityisopropylalcoholoracetone)andaLINTFREEcloth. Ifthermalcompoundwaspreviouslyappliedtotheheatsink,the mountingsurfaceshouldbethoroughlyscrubbedandcleanedwith aXylenebasedcleaner,(GoofOffandsomecarburetorcleaners) acetone,mineralspirits,or99%pureisopropylalcohol.Itis importanttokeepthesurfacesfreeofforeignmaterialsandNOTto touchthesurfaces(ahair,pieceoflint,andevendeadskincellscan significantlyaffectthethermalinterfacesperformance).Inaddition, oilsfromyourfingerscanadverselyaffecttheperformanceby preventingthemicronizedsilverfillfromdirectlycontactingthe metalsurface.
3-3
4. TintthebottomoftheheatsinkintheareawheretheCPUcore contactsit.DONOTuseyourbarefingertoapplyorsmooththe compound.Putafingerintoaplasticbagandthoroughlyrubthe compoundintothebaseoftheheatsinkusingbothclockwiseand counterclockwisecircularmotion.Thisensuresoptimumfillingof themicroscopicvalleysinthemetal.
Heat Sink
21089
3-4
5. Applythethermalcompoundtothetopoftheprocessor. 6. Usearazorbladeorthecleanedgeofacreditcardtoevenlyspread thecompound.Youmayusewhatevertoolyouchooseaslongasit isCLEANandpermitsyoutocontroltheapplicationareaand thickness.Thelayerofcompoundshouldbe0.003to0.005thick (Equaltothethicknessofabout1sheetofstandardweightpaper).
21091
7. RECHECKtomakesurenoforeigncontaminantsarepresenton eitherthebottomoftheheatsinkorthetopoftheCPU.Mountthe heatsinkontheCPUintheproperorientationpertheheatsinks instructions.Assembletheheatsinktothemotherboardsledby tighteningthefourcaptivescrews. 8. PRESSthetwosurfacestogether.Minimizeanytwistingorlateral sliding,whichcancausesmallvoids(airgaps).ANYairgapswill significantlyincreasethermalresistanceinanotherwiseGOOD interface.Additionally,slidingthesurfacestogethercancauseone surfacetoscratch/gougetheotherpossiblyopeningupalarger intersurfacegapwhichincreasesthermalresistance.
3-5
9. SecuretheHeatSinkscrews.Foroptimalresultstightenthescrews inasequence.Startonescrewuntilitjustengages,thenstartthe oppositecorner(diagonal).Continueuntilallfourcornersare engaged.Proceedtotightenallscrewsinacrosspatternby tighteningonescrewafewturnsandthenmovetothenext.Repeat untilallshoulderscrewsarematedtothemotherboardasshown.
21092
3-6
Removing Thermal Compound

Thermalcompoundcaneasilyberemovedfromhardwareusingthe propercleanersandtools.Forgeneralcleanup,aclothorpapertowel willworkwell.IntricatecleaningcanbeaccomplishedwithQtip swabs.Anoldtoothbrushcanoftengetthecompoundoutofcrevices thatothertoolscannotreach.
CPU Core
Usehighpurityisopropylalcoholoracetoneandabitofcareful rubbing.(Ifyouuseacetone,doafinalcleaningwithisopropyl alcohol.) Caution: Donotusenailpolishremoverasitcontainsfragranceoils andothercontaminants.
Heat sink
UseXylenebasedproducts(GoofOff,somecarburetorcleanersand manybrakecleaners.)ormineralspirits.Highpurityisopropylalcohol oracetoneisokaswell. Note: Onceyouhaveappliedthermalcompounditisimpossibleto removeallofthecompoundfromthemicroscopicvalleysintheheat sinkusingstandardcleaningchemicalsandpaperorfabrictowels.Any subsequentthermalmaterialisappliedovertheremnantsofthe originalmaterial.
3-7
CPU Ceramic
Useanyofthefollowingcleaners: Anydishdetergent(Dawn,Lux,Palmolive,Etc.) Donotusesoapforanautomaticdishwasher. WD40,citrusbasedgreaseremovers(GooGone,Etc.) Xylenebasedproducts(GoofOff,somecarburetorcleanersand manybrakecleaners) Mineralspirits.(Becarefultokeepthemineralspiritsawayfrom thecore.)
Oncethemajorityofthecompoundhasbeenremovedfromthe ceramic,smallpatchesremainingontheceramiccanbeerasedusinga softeraser. Ifyouuseanyofthesuggestedproductstoremovethethermal compoundfromtheCPUorHeatSink,alwaysdoafinalcleaningwith isopropylalcoholtoremoveanyresiduefromthecleaner.
Your Hands
Washyourhandswithanydishwashingdetergent(Dawn,Lux, Palmolive,Etc.)ratherthanhandsoap.
3-8

ncr7402 Serviceguide

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

ncr7402 Serviceguide

Uploaded by

Copyright:

Available Formats

NCRRealPOS70(7402)

Nov2003 Firstissue Mar2004 Release1.1

Radio Frequency Interference Statements

Canadian Department of Communications

Voluntary Control Council for Interference (VCCI)

International Radio Frequency Interference Statement

NCRCorporation NCRCorporation RetailSolutionsDivisionAtlanta 2651SatelliteBoulevard Duluth,GA300965810 InformationTechnologyEquipment Class7402 100120V/200240V,2.0A/1.0A,5060Hz

Type of Equipment Model Number Electrical Ratings (Input)

NCRCorporation,1700SouthPattersonBoulevard,Dayton,OH45459, USA,declaresthattheequipmentspecifiedaboveconformstothe referencedEUDirectivesandHarmonizedStandards.

Chapter 1: Product Overview

NCR Corp Class:7402-1000

: 7402 : 36-309845 : 21 NOV 2003

Power-On Self-Test (POST) Errors

Error Beep Codes

MemoryRefresh TimerError ParityError MainMemory Read/WriteTestError MotherboardTimer NotOperational

Fatalerrorindicatingaseriousproblem withthesystem.Consultyoursystem support.

Peripherals 5953DynaKey(USBandPS/2) 5964Display 5932Keyboard(USBandPS/2) Printer(7167,7197) Scanners(78xx) LineDisplays

Loading the Diagnostics

2. ConnectaPS/2keyboardandmouse(optional)totheterminal. 3. ApplypowertotheCDROMdrive 4. InsertthediagnosticCD. 5. Applypowertotheterminal. 6. Press[F8]astheterminalbootstoentertheBootSelectionMenu. 7. SelectTEAC CD-W552E.

MovesthemousepointerUp MovesthemousepointerRight MovesthemousepointerLeft MovesthemousepointerDown Mousebutton(Click)

8. Press[Enter]toloadthediagnostics. ThesoftwarethenqueriesthesystemDMIinformationonthe motherboardtodeterminetheterminaltype.Thisletsitloadthe specificconfigurationthatthediagnosticsneedsforthisterminal.

Diagnostics Main Menu

8. EnteraTimeoutvalue(systemwilllockupwithoutthisvalue).The valueisinmilliseconds,i.e.10000=10seconds. 9. Swipethecardwithinthetimeoutperiodyouset.Withavalidread thecardinformationisdisplayed. 10. Exitthetestbypressing[Esc]. 11. ClosetheInteractiveCheckHealthwindowbypressing[Esc].

Touch Screen Test

Cash Drawer Test

However,youmustpoweroffbeforeconnectingUSBandserial devices.Also,poweroffbeforeconnectinganyotherperipheralnot listedabove.

Still No Power LED

Power Indicator LED is Illuminated

IfthereisstillnodisplaychecktoseeiftheCapsLockindicatorwill turnonoroffinresponsetothecapslockkey.Ifso,thiscouldindicate aBacklightInverterproblem.

Caps Lock Light Responsive

LCD Problem: ConfirmLVDSadapterboardisfullyseated(smalldaughter cardmounteddirectlyonmotherboard) ConfirmLVDSLCDcablefullyseatedintotheLVDSadapter boardandintotheLCDpanel

Caps lock light Not Responsive

PCI card problem: IfyouhaveaPCIRiserCardandaPCMCIA/RS232cardin yoursystem,allthePCIconnectorsmustbefullyseated.

Retail Daughter Card Problem: CheckDaughterCardpowerconnector(heavygaugewires fromPowerSupply) ChecktheDaughterCardWedgeCableandUSB/GPIOcables.

Condition: Unit Will Not Boot/Blue Screen While Booting

System Hangs in POST (BIOS)

Hard Disk Issue

CPU/Heat Sink Problem

System Hangs During OS Load

CPU/Heat Sink Problem

Condition: Random Blue Screens While Running

Hard Disk Issue

CPU/Heat sink problem

IRQ or Other Resource Conflict

Try Disabling Non-NCR System Components

Condition: Slow Performance While Running

Hard Disk Issue

CPU/Heat sink problem

Condition: Noise From Unit

CPU Heat Sink

EnsurethatthePowerSupplyislatcheddownproperlyinthebase ofthesystem. CheckthattheFanwiresareclearoftheCPUfans. Checkforanylooseplasticormetalparts.

Condition: LCD Display Distorted or Lines on Screen

Condition: Screen Flickering

Condition: Hard Disk Drive Not Working/Recognized

Condition: Keyboard/Mouse Not Working

Condition: Touch Not Working or Not Calibrated

Use the TouchWare Diagnostics

Condition: MSR Not Working

Condition: Cash Drawer Not Working

Condition: Ethernet LAN Not Working

Condition: Ethernet LAN Not Working

Condition: Integrated Customer Display Not Working

Condition: Powered Serial/USB Peripherals Not Working