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Learning Gap Analysis Template

S.No. Step State the business problem and its effect on business performance Data on symptoms of the business problem, e.g. drop in sales, low customer satisfaction ratings, percentage quality rejects, number of sales returns etc. Record impressions of different stakeholders about possible causes (supported by data wherever possible) Voice of employee Description

Voice of supervisor

Voice of internal customers

Voice of HR Cause and effect analysis


Method/ System People Performance Business Problem

Technology/ Infrastructure

* Context

Identify the people related root cause What is the desired state of abilities of the audience? What is the real learning gap?

* Context includes structure, staffing, strategy, culture & leadership

Analysis Template
S.N. Component Audience role/ Demographics/ Motivation to learn Course Need (How the course will fill the learning gap to arrive at desired state of ability) Current understanding in context area/ any relevant training Organizational Context (What are the systems, policies and cultural dimensions that might affect the outcome?) Problems faced (What are everyday concern issues in their daily work that they face?) Critical tasks to be performed to reach desired state? Description

Objectives

Critical Competencies

PSMART Objectives

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