Professional Documents
Culture Documents
S.No. Step State the business problem and its effect on business performance Data on symptoms of the business problem, e.g. drop in sales, low customer satisfaction ratings, percentage quality rejects, number of sales returns etc. Record impressions of different stakeholders about possible causes (supported by data wherever possible) Voice of employee Description
Voice of supervisor
Technology/ Infrastructure
* Context
Identify the people related root cause What is the desired state of abilities of the audience? What is the real learning gap?
Analysis Template
S.N. Component Audience role/ Demographics/ Motivation to learn Course Need (How the course will fill the learning gap to arrive at desired state of ability) Current understanding in context area/ any relevant training Organizational Context (What are the systems, policies and cultural dimensions that might affect the outcome?) Problems faced (What are everyday concern issues in their daily work that they face?) Critical tasks to be performed to reach desired state? Description
Objectives
Critical Competencies
PSMART Objectives