Price Quote Records

STUDENT GUIDE

Table of Contents
Objectives .................................................................................................................................. 3 Create Price Quote Records ...................................................................................................... 4 Overview .............................................................................................................................. 4 Create PQ Records.............................................................................................................. 4 Using Qualifiers.................................................................................................................... 5 Create Manual PQ Records ................................................................................................. 5 Link and Unlink PQ Records ................................................................................................ 6 Display and Delete..................................................................................................................... 7 Overview .............................................................................................................................. 7 Display PQ Record Detail..................................................................................................... 7 Display PQ Record Summary .............................................................................................. 8 Display PQ Record Summary with Fare and Tax Breakdown .............................................. 8 Delete PQ Records .............................................................................................................. 8 Ticket PQ Record ...................................................................................................................... 9 Fare Guarantee Information ................................................................................................. 9 Using Future Processing Lines with PQ Records................................................................. 9 Ticket PQ Records ............................................................................................................. 10 PQ Audit Alert .................................................................................................................... 10 Help and References ............................................................................................................... 11

Edition 5.0 (May 2007) 2007 Sabre Inc. All rights reserved. This documentation is the confidential and proprietary intellectual property of Sabre Inc. Any unauthorized use, reproduction, preparation of derivative works, performance, or display of this document, or software represented by this document, without the express written permission of Sabre Inc. is strictly prohibited. Sabre, MyFares, the Sabre logo design and Personal Trainer are trademarks and/or service marks of an affiliate of Sabre Inc. All other trademarks, service marks, and trade names are owned by their respective companies.

Price Quote Records Student Guide

Edition 5.0 (May 2007)

Objectives Upon completion of this class, you will be able to: Define price quote records (PQ) functionality Create price quote (PQ) record Link and unlink price quote (PQ) records Display price quote (PQ) records Delete price quote (PQ) records Ticket price quote (PQ) records

Price Quote Records Student Guide

Edition 5.0 (May 2007)

Student Guide page 3

Create Price Quote Record

Price Quote Record Quick Reference

OVERVIEW The Price Quote (PQ) record expands the amount of pricing information that is stored and retrieved from the ticketing database. This additional information is required to more fully automate calculations of refunds and exchanges and includes fare components, surcharges, and international fare construction codes. This dramatically reduces the chance of error and debit-memos. Some benefits of the PQ are: retains the most current fare based on your pricing qualifiers establishes pricing and ticketing instructions together in one PNR area; no repeated entries allows the use of Future Processing (FP) lines stores up to 99 price quotes in a single PNR enables ticketing from multiple PQ records in one entry utilizes new displays to verify fare and ticketing information reduces agent processing time and pricing errors

CREATE PQ RECORDS You can create a PQ record in one of two ways: 1. Create PQ record from last itinerary price response (requires 2 entries) Price itinerary with applicable secondary qualifiers: WP(secondary qualifier)(secondary qualifier) WPQ/SPCL/DP10AAAXETR PQ
WPQ/SPCL/DP10AJJXETR 2MAR DEPARTURE DATE-----LAST DAY TO PURCHASE 18FEB BASE FARE TAXES TOTAL 1USD1069.00 146.20XT USD1215.20ADT XT 56.00YQ 30.20US 5.00YC 7.00XY 5.00XA 2.50AY 36.00BR 4.50XF 1069.00 146.20 1215.20TTL ADT-01 ZLBRMIA/SPCL SAO JJ MIA Q6.00 528.30ZLBRMIA/SPCL JJ SAO Q6.00 528.30 ZLBRMIA/SPCL NUC1068.60END ROE1.00 XFMIA4.5 MANUAL DISCOUNT APPLIED/VERIFY ALL RULES PQ PRICE QUOTE RECORD RETAINED FARE NOT GUARANTEED UNTIL TICKETED PQ 1 Q/SPCL/DP10AJJXETR

Note: It is imperative that you store the fare in the PQ record based on the new ticket being paper or electronic. This ensures that the new paper ticket issues at the correct price, including any surcharge published with the fare. Note: A best practice is to have the passengers name in the PNR before you create the PQ record. This helps avoid any problem with linking PQ records. See the Link/Unlink PQ records section at the end of this document for more information.

BASE FARE TAXES TOTAL USD1069.00 146.20XT USD1215.20ADT XT 56.00YQ 30.20US 5.00YC 7.00XY 5.00XA 2.50AY 36.00BR 4.50XF ADT-01 ZLBRMIA/SPCL LAST DAY TO PURCHASE 18FEB SAO JJ MIA Q6.00 528.30ZLBRMIA/SPCL JJ SAO Q6.00 528.30 ZLBRMIA/SPCL NUC1068.60END ROE1.00 XFMIA4.5 MANUAL DISCOUNT APPLIED/VERIFY ALL RULES 01 O GRU JJ 8094Z 02MAR 1030A ZLBRMIA/SPCL 02 O MIA JJ 8091Z 07MAR 830P ZLBRMIA/SPCL 05MAR02MAY GRU VALIDATING CARRIER-JJ 7DQ2 7DQ2 *AKP 1312/15FEB PRICE-SYS WPRQQ/SPCL/DP10AJJXETR 2MAR DEPARTURE DATE-----LAST DAY TO PURCHASE 18FEB PRICE QUOTE RECORD RETAINED BASE FARE TAXES TOTAL USD1069.00 146.20XT USD1215.20ADT XT 56.00YQ 30.20US 5.00YC 7.00XY 5.00XA 2.50AY 36.00BR 4.50XF 1069.00 146.20 1215.20TTL ADT-01 ZLBRMIA/SPCL SAO JJ MIA Q6.00 528.30ZLBRMIA/SPCL JJ SAO Q6.00 528.30 ZLBRMIA/SPCL NUC1068.60END ROE1.00 XFMIA4.5 MANUAL DISCOUNT APPLIED/VERIFY ALL RULES 1-

2. Price the itinerary and create the PQ record from the pricing response in one entry WP(secondary qualifier)(secondary qualifier WPRQQ/SPCL/DP10AJJXETR

Note: You may place the RQ qualifier anywhere in the entry.

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USING QUALIFIERS Be sure to add all applicable pricing AND ticketing qualifiers to your PQ format. This allows you to enter a simple format when you are ready to issue the ticket. Some examples are shown below. See the Format Finder Price the itinerary and create the PQ record in one entry with Negotiated Fare Pricing indicator Price the itinerary and create the PQ record in one entry with passenger types Note: The system creates a separate PQ record for each passenger type. Price the itinerary and create the PQ record in one entry with Canadian hemisphere and journey codes Price the itinerary and create the PQ record in one entry with the validating carrier code A PRICE QUOTE RECORD EXISTS banner displays in the PNR when you create a PQ record. If you delete all PQ records, the system removes the banner at end transaction. WPRQH(hemisphere code)J(journey code) WPRQH2J2 WPA(validating carrier code)RQ WPALHRQ
1.1HELGUARO/ERNESTO 1 JJ8094Z 02MAR F GRUMIA SS1 2 JJ8091Z 07MAR W MIAGRU SS1 TKT/TIME LIMIT 1.TAW/ PHONES 1.DFW682.605.1108-A PRICE QUOTE RECORD EXISTS REMARKS 1.-CHECK RECEIVED FROM - P 7DQ2.7DQ2 *AKP 1318/15FEB07 1030A 830P 430P /DCJJ /E 630A 08MAR Q /DCJJ /E
TM

help system to view more qualifiers.

WPRQI(corporate ID code) WPRQIBOE01 WPP(passenger type)RQ WPPADT/C11RQ

Important Note: Storing the fare in the PQ record does not guarantee the fare. When applicable to the fare, the FARE NOT GUARANTEED UNTIL TICKETED banner displays in the PQ record response and each time you display the PQ record (*PQ). When you issue the ticket, the system re-prices the itinerary based on the qualifiers you stored in the PQ. The ticket then issues at the current fare, which may or may not be the same as the fare stored in the PQ.

CREATE MANUAL PQ RECORDS Use these formats to enter manual pricing when the system is unable to calculate a price. You would still create a Phase IV if needed to price the itinerary and issue a ticket. Note: All PQ records you create with a PQM- entry or PQ records manually fared by an airline fare agent display as PRICE-AGT. For all name numbers PQM-(free text) PQM-SEE PHASE IV For specific name number PQMN(name number)-(free text) PQMN2.1-SEE PHASE IV 2

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Price Quote Record Quick Reference

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LINK AND UNLINK PQ RECORDS Link PQ Records -A PQ record must be linked to a name at End Transaction or you receive the error message MANUALLY LINK NAMES TO THE CORRECT PQ. You cannot override this error message. On multi-name and/or multiple segment PNRs, one PQ record satisfies this requirement. You may correct the situation in one of two ways. Use the link formats below to manually link an existing PQ record to at least one of the traveler names Create a new PQ in the PNR, linked to at least one of the traveler names If you select this option and successfully end the PNR, any other un-linked PQ records are deleted Note: A best practice is to have the passengers name in the PNR before you create the PQ record. Link a single PQ record To all names PQL(PQ record number)*ALL PQL3*ALL To a single name number To multiple names in a single name field To multiple name numbers PQL(PQ record number)*N(name number) PQL3*N2.1 PQL3*N2.0 or PQL3*N2 PQL(PQ record number)*N(name number)/(name number) PQL2*N2.1/3.1 PQL(PQ record number)(/ or -)(PQ record number)*N(name number)(/ or )(name number) PQL1/3*N1.1/3.0 or You can link a name to multiple PQ records provided there is no segment overlap. If you delete or change a name field, the link between the PQ record and the name is lost. If you divide a PNR, the PQ records linked to each name remain with each name. If you clone a PNR, the PQ records do not carry over to the new PNR. You cannot link a PQ record to a corporate name field or to any names in a Block Space Group (BSG) master PNR. PQL1-3/5*N1.2/2-4

Link multiple PQ records to specified names

A PQ record is created for an infant if an infant name field (-I/) is present in the PNR You can price the infant name field by using name select, with or without using the INF passenger type. (Example: WPRQN2.1) You can only link infant name fields to INF PQ records. PQ records with the passenger type of INF display on all Summary displays.

Unlink PQ records - Use these formats to unlink a PQ record from a name field. Unlink a single PQ record From all names PQU(PQ record number)*ALL PQU3*ALL From a single name number To multiple names in a single name field From multiple name numbers Unlink multiple PQ records from multiple names PQU(PQ record number)*N(name number) PQU3*N2.1 PQU3*N2.0 PQU1*N2.2/2.3 PQU(PQ record number)(/ or -)(PQ record number)*N(name number)(/ or )(name number) PQU1/3*N1.1/3.0 PQU1-3/5*N1.2/2-4 or PQU3*N2

PQU(PQ record number)*N(name number)/(name number)

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Price Quote Record Quick Reference Page 3 of 3

2007 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation.

All other trademarks, service marks, and trade names are the property of their respective owners. 3.0

Display and Delete

Price Quote Record Quick Reference

OVERVIEW There are three types of PQ record displays: Price Quote Record Detail - View the detail of a specific PQ record or multiple PQ records Price Quote Summary by Name Number - View the total number of PQ records in your PNR and determine which PQ records are linked to which passenger name Price Quote Summary with Breakdown - View the amounts associated with each PQ record and the totals by passenger type or the grand total for the entire PNR.

DISPLAY PQ RECORD DETAIL All PQ records Single PQ record Non-sequential PQ records Sequential PQ records *PQ *PQ2 *PQ1/3 *PQ2-4
*PQ PRICE QUOTE RECORD - DETAILS
Fare banner Qualifier line PQ1

FARE NOT GUARANTEED UNTIL TICKETED PQ 1 PADTAAZRQ

Passenger type and fare basis summary

Line entitlement and segment information

BASE FARE TAXES TOTAL EUR2816.00 195.35XT EUR3011.35ADT XT 2.07EX 5.67IT 1.81VT 2.50HB 3.31WQ 11.59WP 6.09BH 0.77EQ 161.54YQ ADT-01 Y YRT Y MIL AZ ATH825.19GF BAH1049.94GF CAI542.41AZ MIL1107.12P MIL BAH220.26NUC3744.92END ROE0.751949 01 O MXP AZ 726Y 02JUN 1040A Y 02JUN20K 02 X ATH GF 42H 02JUN 310P Y 02JUN20K 03 O BAH GF 71Y 07JUN 1100A YRT 02JUN20K 04 X CAI AZ 899B 07JUN 410P Y 02JUN20K MXP VALIDATING CARRIER-AZ M1C3 ATX *KAP 1621/07MAR PRICE-SYS PQ 2 PC09AAZRQ

Qualifier line PQ2

Passenger type and fare basis summary

Line entitlement and segment information

Maximum of 99 active PQ records. The system creates a separate PQ record for each passenger type (ADT is PQ1 and C09 is PQ2 in this example). Sabre Connected agencies in Europe, Latin America and the Asia Pacific regions see the automatic free baggage allowance as determined by the itinerary and fare of the PNR (20K in this example)

BASE FARE TAXES TOTAL EUR2112.00 192.52XT EUR2304.52C09 XT 2.07EX 2.84IT 1.81VT 2.50HB 3.31WQ 11.59WP 6.09BH 0.77EQ 161.54YQ C09-01 Y/CH33 Y/CH25 YRTCH Y/CH25 MIL AZ ATH552.88GF BAH787.46GF CAI406.81AZ MIL830.34P MILBA H231.21NUC2808.69END ROE0.751949 SEG1,2,4 EACH C09 REQUIRES ACCOMPANYING ADT SEG3 EACH C09 REQUIRES ACCOMPANYING SAME CABIN ADT 01 O MXP AZ 726Y 02JUN 1040A Y/CH33 02JUN20K 02 X ATH GF 42H 02JUN 310P Y/CH25 02JUN20K 03 O BAH GF 71Y 07JUN 1100A YRTCH 02JUN20K 04 X CAI AZ 899B 07JUN 410P Y/CH25 02JUN20K MXP VALIDATING CARRIER-AZ M1C3 M1C3 *AKP 1621/07MAR PRICE-SYS
Signature line includes pseudo city code, Agent sine of last agent to update the data, time and date stored SYS - auto priced by the system AGT agent priced by the airline or manually priced (PQM) by agent

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DISPLAY PQ RECORD SUMMARY *PQS

*PQS PRICE QUOTE RECORD - SUMMARY BY NAME NUMBER NAME 1.1 1.1 1.2 1.2 1.3 1.3 2.1 2.1 RETAINED FARE PQ TYPE TKT DES 1 INTRO 4 1 INTRO 4 2 C09 INTRO 5 C09 3 INF INTRO 6 INF CREATED 04JUN USD 04JUN USD 04JUN USD 04JUN USD 04JUN USD 04JUN USD 04JUN USD 04JUN USD TKT TTL 2722.20 372.10 2722.20 372.10 2051.90 372.10 320.00 0.00
Price Quote record number Currency code and total ticket amount

Segment select indicator

Passenger name number

S S S S S S S S

Passenger type

Ticket designator/Discount designator

Passenger type only displays if it was included in your pricing entry and it is a passenger type other than adult. If an infant name field is associated with an INF PQ record it displays. All name numbers linked to a specific PQ record passenger type display. The system displays all name numbers linked to a specific PQ record in name number order. When multiple PQ records exist for a single passenger name number, the PQ records display within each name number in PQ record number order.

DISPLAY PQ RECORD SUMMARY WITH BASE FARE AND TAX BREAKDOWN *PQSB
*PQSB

The Price Quote Summary with Breakdown displays the amounts in two different ways: Total by passenger type Total for the entire PNR
NAME 1.1 1.2

PRICE QUOTE RECORD - SUMMARY WITH BREAKDOWN PQ TYPE TKT DES 1 2 C08 BASE FARE 4012.00 3013.00 7025.00 TKT TOTAL USD 4124.30 USD 3125.30 TAXES 112.30 112.30 224.60 TOTAL 4124.30 3125.30 7249.60TTL

Any flight segment status (example: HK, DS) is acceptable for the Summary with Breakdown calculation

TOTALS BY PSGR TYPE ADT USD C08 USD PNR TTL

USD USD USD

DELETE PQ RECORDS You may need to delete PQ records that you created in error or PQ records that no longer have a valid itinerary. The system retains a maximum of seven deleted PQ records in history. Each time you delete a PQ the system removes the oldest record in history and renumbers the remaining records. Delete all PQ records PQD-ALL PQD(Price Quote Record number) PQD3 PQD(Price Quote Record number)(/ or -)(Price Quote Record number) PQD2/4/8-9 *PQH

Delete single PQ record

Delete multiple PQ records

Display history for stored fares Note: PQ history contains only deleted items (maximum of seven).

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Display and Delete Price Quote Record Quick Reference Page2 of 2

2007 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation.

All other trademarks, service marks, and trade names are the property of their respective owners. 3.0

Ticket PQ Record
Price Quote Record Quick Reference

FARE GUARANTEE INFORMATION Storing the fare in the PQ record does not guarantee the fare. When applicable to the fare, the FARE NOT GUARANTEED UNTIL TICKETED banner displays in the PQ record response and each time you display the PQ record (*PQ). When you issue the ticket, the system re-prices the itinerary based on the qualifiers you stored in the PQ. The ticket then issues at the current fare, which may or may not be the same as the fare stored in the PQ. PQ records you create where the Sabre system automatically prices the itinerary display as SYS to indicate the use of system pricing. PQ records you create using a pricing override entry, such as WPQBE14NR or WPQBE14NR/DISC/DP10, also display as SYS. However, the ticket reflects the correct code to identify it as agent-priced and therefore not guaranteed.

USING FUTURE PROCESSING LINES WITH PQ RECORDS Use these formats to create Future Processing (FP) lines with PQ records. Note: If you do not include the PQ record in the format to create the FP line, only the ticketing qualifiers included in the FP line entry are used to price and ticket the itinerary. In this situation, the Price Quote Retention Alert does not invoke and you may issue the ticket for a different price than that stored in the PQ record. Create FP line from existing PQ record Note: This provides a fare alert at the time of ticketing when the ticket price is different than the stored price. You must have the Price Quote Retention alert activated in your agencys TJR. Single PQ record FPPQ(Price Quote Record number) FPPQ2 Multiple PQ records FPPQ(Price Quote record number)/(Price Quote record number) FPPQ2/3 Range of PQ records FPPQ(Price Quote record number)-(Price Quote record number) FPPQ2-5 Note: Maximum of 4 PQ records in one entry. The PQ records included must have exactly the same qualifiers except for passenger type and name number selection. Issue ticket from FP line(s) - See the Format Finder From all FP lines From a specific FP line
TM

help system to view more FP line formats. W WL(FP Line number) WL3

From multiple specific FP lines

WL(FP Line number)(/ or -)(FP Line number) WL3-5

From specific FP line and name select

WL(FP line number)*N(name number) WL2*N2.1 WL2/3*N2.1

Note: If you specify multiple FP lines in your ticketing entry, they must be in numeric order.

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TICKET PQ RECORDS Use these formats to issue tickets from specific PQ records. If you want to issue the ticket based on a specific PQ record, you must specify that PQ record in the ticketing entry. Note: If you do not include the PQ record, only the ticketing qualifiers included in the entry are used to price and ticket the itinerary. You do not need to re-enter qualifiers stored in the PQ record at the time of ticketing. However, if both the ticketing entry and the PQ record contain the same parameter, the data in the ticketing entry may override the information in the PQ record for that specific parameter. Note: Be sure to review the ticketing hierarchy table in Format Finder to determine which ticketing qualifiers will override PQ information. This includes several pricing override formats. Caution: There is no warning to remind you to use an existing PQ record or to confirm that you are about to override PQ information. You must use caution when combining ticketing instructions with an existing PQ record. Ticket PQ records: Single PQ record WPQ(PQ record number) WPQ1 WPQ(PQ record number)(/ or )(PQ record number) WPQ2-4/7 Ticket PQ records with name selection Single PQ record, single name WPQ(Price Quote record number)N(name number) WPQ2N1.2 Multiple PQ records, multiple names WPQ(Price Quote record number)N(name number) PQ(Price Quote record number)N(name number)(/ or -)(name number) WPQ2N1.2PQ5N1.3-1.5 Note: Maximum 4 PQ records in one entry. The PQ records included must have exactly the same qualifiers except for passenger type and name number selection. If you specify a range, the range must be in ascending order.

Multiple PQ records

PQ AUDIT ALERT If you activated the Price Quote Retention Alert in your Travel Journal Record (TJR) security feature, the Sabre system will automatically compare the price retained in the PQ record(s) against the price being ticketed. If the total ticket price matches the retained PQ record total, there is no warning message and the ticket will issue. If the total ticket price does not match the retained PQ record total, a warning message displays. You must respond to the warning. Ticketing from multiple PQ records
USD 1887.80 VERIFY TKT TTL USD 170.80 - NO MATCH MULT PQ TICKET? ENTER Y OR N<.>

Ticketing from a single PQ record

VERIFY TKT TTL USD 1760.80 - PQ TTL TICKET? ENTER Y OR N<.>

Enter Y for yes, to issue the ticket for the current total price. If you enter N for No, the system does not issue the ticket and you receive the following response: OK - TKT TRANSACTION IGNORED. The retention alert is ignored in the following situations: No PQ record specified in the ticketing entry No PQ record retained in the PNR A manual or Agent Priced PQ record is retained in the PNR PQ functionality is not activated for the agency If you do not include a PQ record in the FP line entry. If your ticketing or FP line entry includes multiple PQ records. The ticket transaction is ignored, but the PNR remains active.

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Ticket PQ Records Price Quote Record Quick Reference Page 2 of 2

2007 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation.

All other trademarks, service marks, and trade names are the property of their respective owners. 3.0

Help and References The Format FinderSM help system displays Sabre system formats and procedures. To launch the Format Finder home page: from the MySabre portal click Home Page on the Format Finder portlet. from Sabre for Windows - press Ctrl+Z. from the Agency eServices Web site - under the Support tab, click Format Finder. Then click Format Finder online. All of the Format Finder support for Price Quote Recordscords is accessible from the product topic page pqtp001. Use this in your Search or click the Price Quote (PQ) link on the Format Finder home page.

Additional format quick references are available on the Web at http://eservices.sabre.com/ under the Training menu. You may review the interactive tutorials on Sabre Personal TrainerSM educational software on the Web at http://eservices.sabre.com/ under the Training menu. You can find additional information on the Web at http://eservices.sabre.com/ under the Business Tools menu, Air Community.

Price Quote Records Student Guide

Edition 5.0 (May 2007)

Student Guide page 11