Billing System of MEPCO Report

Billing System of Multan Electric Power Company 1


Dedication

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Table of Contents
A Directory to the
Report

Table of Contents
Preface 8
Acknowledgements 10
Section 1: Introduction
1.1 About MEPCO……………………………………………………………………………...………………………. 12
1.2 History of MEPCO………………………………………………………………………………………………... 13
1.3 Vision of MEPCO………………………………………………………………………………………………….. 14
1.4 Mission Statement………………………………………………………………………………………………. 14
1.5 Technical Overview……………………………………………………………………………………………… 15
1.6 Jurisdiction Map………………………………………………………………………………………………….. 17
Section 2: MEPCO’s MIS

2.1 Organogram…………………………………………………………………………………………………………. 19
2.2 Major Subsystems of MEPCO………………………………………………………………………………. 20
2.3 Inputs and Outputs of MEPCO……………………………………………………………………………… 21
2.4 MEPCO’s MIS……………………………………………………………………………………………………….. 23
2.5 Organogram of MIS Dept…………………………………………………………………………………….. 25
2.6 Working of MIS Dept…………………………………………………………………………………………… 27
2.7 MEPCO Online MIS Web Site………………………………………………………………………………. 27
2.8 MIS Web Site Main Menu……………………………………………………………………………………. 29
Section 3: Getting New Connection

3.1 Applying for New Connection………………………………….………………………………………….. 32
3.2 Processing of User Application…………………………………………………………………………….. 33
3.3 Making Feasibility Report……………………………………………………………………………...……. 34
3.4 Paying the Demand Notice……………………………………………………………………………...….. 35
3.5 DFD for Getting a New Connection……………………………………………………………………… 36
Section 4: Billing System

4.1 Consuming Units……………………………………………………………………………....................... 37
4.2 Meter Reading……………………………………………………………………………...……….……………. 38
4.3 Generating & Distributing Bills……………………………………………………………….……………. 39
4.4 Paying Bills and Receiving Revenues………………………………………………………….………... 40
4.5 DFD of Billing System……………………………………………………………………………...………..... 41

Section 5: Problems in Current System 44

Section 6: Proposed Solutions 46
Section 7: References 48

Preface
Some Words
About the Report

Preface
“Genius makes its observations in short‐hand; talent writes them out at
length.”
‐‐‐ Christian Nevell Bovee
“Nothing has such power to broaden the mind as the ability to investigate
systematically and truly all that comes under thy OBSERVATION in life.”
‐‐‐Marcus Aurelius
As mentioned by the above quotations observing and on‐site viewing are a
very firm base for learning. We learn a lot more by seeing the theories, we read in
books, applied practically by the pros and by seeing how they actually put them to
work.
Team building and teams are an important part of the business as we see it
today and a large emphasis is given to them in the modern business world.
Organizations make systems to accomplish tasks and to increase efficiency in their
work. When it came to choosing the organization of the Billing System MEPCO
became the first thing to the mind of the team members.
We were extremely pleased to do the case study of MEPCO because we
saw the book written theories in real action. The effective system at MEPCO was a
piece of art and to see it in working process was a treat itself. The billing system at
MEPCO is designed to calculate and disseminate bills and to store these bills in
the data base and to use them for further use. MEPCO has fine organizational
structure and a well defined fully working effective system that helps and aids
managers to do their job at best. Our knowledge was further enlighten when we
had some of the lectures from the seniors managers of MEPCO, they knew quite a
lot about the organization and the subject and they left no stone unturned to let
us know about that it was a four week study of the billing system and we had the
most enjoyable case study of our life.
It is hoped that the conducted study and the compiled report will provide a
source of comprehensive information and a complete survey report on the topic
as well as on the organization.

Acknowledgements
A Short Thanks
Giving

Acknowledgements
This project report is a result of joint hard work of the whole team and was
accomplished by the blessing and grace of Allah Almighty.
We want to give a special thanks to Prof. Dr. Muhammad Aftab who gave
us their full support and guided us throughout this report and she should be given
credit on top of all for this collection of knowledge.
We like to express our gratitude to Raja Ishtiaq (Head of Law Dept.
MEPCO), Ahsan Kareem (Manager Revenue Branch) and the whole MEPCO Team
that helped us by providing all the needed information we needed to complete
this report.
At the end we would also like to thanks our parents who motivated us and
that motivation led to the successful completion of the report and also all our
mates who took time out of their busy lives to help us complete this report.

Section 1
Introduction

Sr. Title
1 About MEPCO
2 History of MEPCO
3 Vision of MEPCO
4 Mission Statement
5 Technical Overview
6 Jurisdiction Map

1.1 About MEPCO

Multan Electric Power Company is one of the biggest Distribution Company of
WAPDA, its area of operation is from Sahiwal to Sadiqabad, Bahawalnager to
Bahawalpur and Tounsa Sharif to Rajanpur and bordering with Sind, Balochistan and
NWFP Map.
The Charter of MEPCO is to provide the reliability, quality and safety of electric
power supply to the consumers in its Jurisdiction.
MEPCO is envisaged for the creation of the resources and engineering plans for
additions, renovation and augmentation of the distribution system in order to achieve
charter.
MEPCO is putting efforts to make it a viable and progressive utility to take care of
consumer's power demand.
Following MEPCO Officers will sit at MEPCO Regional Complaint Centre,
Khanewal Road Multan between 1000 to 1200 hrs on the weekdays mentioned against
each to receive the complaints regarding electricity. They will issue orders at the spot
where possible for immediate disposal of complaints:‐

Sr.No. Officers Day

a. Chief Engineer / Tech: Monday
Director
b. Chief Engineer / CS Director Tuesday
c. Chief Engineer / Op. Director Wednesday
d. Manager (Commercial) Thursday
e. Manager (O&M) Distribution Friday

In case of non availability of any of the officer, next junior to him will sit in his place.

1.2 History of MEPCO

WAPDA
The electricity supply service in Pakistan, initially, was undertaken by different
agencies, both in public and private sectors, in different areas. In order to provide for
the unified and coordinated development of the water and power resources, Water and
Power Development Authority (WAPDA) was created in 1958 through WAPDA Act,
1958.
Area Electricity Board Multan
The local areas electricity distribution service was being performed by various
Regions of WAPDA. Then the Area Electricity Board (AEB) Multan, on the eight AEBs in
Pakistan, was established under the scheme of Area Electricity Boards in 1982, in order
to provide more autonomy and representation to provincial government, elected
representatives, industrialists, agriculturalists and other interest groups in functions of
the AEBs.
MEPCO
The environment and structure of the power industry throughout the world are
undergoing dramatic change. The power sector is moving from monopoly to
privatization and from integration to disintegration. To keep pace with this change, the
Government of Pakistan approved a S0trategic Plan in 1994 as a consequence of which
the power wing of WAPDA has been unbundled into 12 Companies for generation,
transmission and distribution of electricity.
Multan Area Electricity Board was reorganized into one such corporatized entity
under the name of Multan Electric Power Company (MEPCO) with effect from
14.05.1998, with the aim of commercialization and eventually privatization.

1.3 Vision of MEPCO

To ensure convenient availability of high quality power in area of responsibility, in
order to alleviate the poverty, improve quality of life and make the Industrial and
Agriculture Sector competitive in the World Market.
1.4 Mission Statement

Ensure convenient availability of high quality electric power to the people at
affordable price, retaining financial viability of the Company.

1.5 Technical Overview

Area of Operation
MEPCO's area of responsibility covers Civil Districts of Multan, Khanewal, Sahiwal,
Pakpattan, Bahawalnager, Lodhran, Bahawalpur, R.Y. Khan, Vehari, Muzaffargarh, D.G.
Khan, Layyah, and Rajanpur. (Map)
Organizational Structure Of Mepco
MEPCO comprises of the following eight (08) distributions Operation Circles, one
(1) Construction and two (2) GSO Circle, as detailed below:‐
Operation Circles
Circle Name Divisions/Sub Divisions
1. Multan Circle 6 Divisions / 33 Sub Divisions
2. D.G. Khan Circle 3 Divisions /12 Sub Divisions
3. Vehari Circle 3 Divisions /13 Sub Divisions
4. Bahawalpur Circle 3 Divisions / 17 Sub Divisions
5. Sahiwal Circle 4 Divisions /18 Sub Divisions
6. R.Y. Khan Circle 3 Divisions /15 Sub Divisions
7. Muzaffargarh 3 Divisions /16 Sub Divisions
8. Bahawanager Circle 3 Divisions / 13 Sub Divisions
G.S.O. Circles 6 Divisions
1. Multan Circle
2. Sahiwal Circle
Project Construction Circle 8 Divisions
Grid Stations
1. 132/11KV 74 Nos.
2. 66/11KV 30 Nos.
Total 104Nos.

Distribution Transformers 109,381 Nos.
Capacity of Distribution Transformers 5639.770 (MVA)
Detail Of Information Given Below:‐
Sr. Information Figure Unit
#
1. Total Length of 132/66KV, T/Lines 4282 KM
2. 132KV Transmission Line. 2832 KM
3. 66KV Transmission Line. 1450 KM
4. Total No. of Power Transformers 197 Nos.
5. Peak Demand of 2006‐07 1852 MW
6. Peak Demand of 2007‐08 2218 MW
7. New G/S added in 2006‐07,2007‐08 01 No.
8. Conversion for 66KV & 132KV 2006‐07 02 Nos.
9. Augmentation during 2006‐07,2007‐08 22 Nos.
10. Extension 2006‐07, 2007‐08 15 Nos.

HT / LT LINES
Sr. # Information Figure
1. 11 KV Feeders 867 Nos.
2. Length of 11 KV Line 61,818.224 KM
3. Length of LT Line 41,615.914 KM

1.6 Jurisdiction Map of MEPCO

Section 2
MEPCO’s MIS

Sr. Title
1 Organogram
2 Major Subsystems of MEPCO
3 Inputs and Outputs of MEPCO
4 MEPCO’s MIS
5 Organogram of MIS Dept.
6 Working of MIS Dept.
7 MEPCO Online MIS Web Site
8 MIS Web Site Main Menu

2.1 Organogram

2.2 Major Subsystems of MEPCO

Finance
Audit HRM
Comercial Legal
Operational MIS
Technical

2.3 Inputs and Outputs of MEPCO

MEPCO Multan Electric Power Company is an electricity distributing company
that disrtibutes electricity. Multan Electric Power Company buys electricity from either
WAPDA the Pakistan Water and Power Development Authority and NEPRA or produce
their own electricity by using thermal power station and distributes it to the consumers
through grids and power stations.
Inputs
The inputs of MEPCO includes the raw form of electricity coming from the power
stations and WAPDA and the purchased electricity from NEPRA. The then distribute this
electricity through out the multan division.
Outputs
The output of MEPCO is the processed form of electricity that is in the state of
distribution and is distributed through grid stations and transformer. They distribute this
electricity through out multan division to various sub divisions.

Vendors
G
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Ho
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Fees Backs
Management
Consumer
Control
WAPDA
Processing Distribution of
Inputs
Electricty Electricity
Di
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al
t
Th tati
ri but
r
or
s
Indicators
Economic

2.4 MEPCO’ MIS

The MIS of MEPCO Multan Electric Power Company is specialy designed to solve the
management related issues the MIS of MEPCO take the inputs coming from all the dept.
and banks that are present in their enviornment MIS then process all the data coming
from these sources then make reports that helps in management decision making.
These reports help a lot in managing the firm effectively and efficiently.
Upper Management Level
Strategic
Planning Information
Middle Level Management Management Control

Information
Lower Level Managent Operational Information

MIS

MEPCO’s MIS

2.5 Organogram of MIS Dept.

2.6 Working of MIS Dept.

Revenue
Office
MIS Department
Liasion
Section
Control
Section
Punch/Entry
Section
Machine
Room

2.7 MEPCO Online MIS Web Site

Purpose of website
On the directives of CEO MEPCO, Online MIS website (www.mepco‐it.com.pk) is
developed to provide all required reports and information to concerned field officers on their
desk through internet promptly. This helps for prompt action to control line losses, improve
recovery and overall performance of company through daily monitoring. This website is
password protected.
How to access website
After connecting internet, Run Internet Explorer and type www.mepco‐it.com.pk in address bar
of Internet Explorer. Press Enter or click on “Go” Button.
User Name & Password
A login screen as above will appear. Please give the user name and password as already
provided to you and click on login.

Menu
After successful login home page of website will be appeared. You can go to different reports by
using menus.
Username and passwords along with user manual has been circulated vide this office No.
MCM/WS‐208/1591‐1796 dated 07.06.2005.

2.8 MIS Web Site Main Menu

Home
{ Site Home (Use this option to go to home page)
{ Logout (Use this option to logout your account)
Daily Reports
o Cash collection (Date wise) Company level to Sub Division level
o Batch‐wise assessment (Batch wise) Company level to Sub Division level
¾ Billing Statistics Report
o Billing Status (Status of Batch & Cash received from Divisions and status of
Cash Posting and Batch billing at Computer Center)
Defaulters
o Running Defaulters
Company to Sub Division Level
From 1000 to 500000 (Select any)
To 1000 to > 500000 (Select any)
Batch No. 01 to 21,27 or all
Private or Govt.
Running or Disconnected
Sorted by: Ref No., Amount, Age

o Outstanding TDO’s/ERO’s (CP‐114)

o Outstanding TDO’s/ERO’s (CP‐114 Tentative)
Available on 25th of each month
Line Losses
o Monthly (Company to Sub Division/Feeder level)
o Progressive (Company to Sub Division/Feeder level)
o Feeder Analysis (%Age Losses Slab wise List)
Revenue
o Monthly Billing
Monthly Billing v/s Collection & %Age
Company to Sub Division level
Private, Govt. & Total
Tariff/Slab Wise (Analysis of Billing/Collection)
o Computed Assessment
Computed Assessment v/s Collection & %Age

o Receivables
Receivables, Arrears & Spill Over
o Govt. Departments
Federal & Provincial Govt.
Department wise
No. of consumer, O. Bal., Assessment, Payment, C. Bal
Others
o Defective Meters (CP‐90)
o Billing Program
Meter Reading and Billing Schedule
o Court Cases

Use Back Button to go back
Use MIS Home Button to come on main home page
All Reports can be printed.

Section 3
Getting New
Connection

Sr. Title
1 Applying for New Connection
2 Processing of User Application
3 Making Feasibility Report
4 Paying the Demand Notice
5 DFD for Getting a New Connection

3.1 Applying for New Connection

Use Case

To apply for new connection the user needs to send the application
to the SDO which then process it further.

3.2 Processing of User Application

Processing of the User's Application
* * Recive User's
Application
SDO
Check Connection
Recuest
<<include>> <<include>>
Conncection Conncection
Request < 40 Request >= 40
Ast. *
Manager <<extend>>
C.S.
*
<<extend>>
Ex.
Engg.
*
*
* Make a Fesibility
Report
<<include>>
* * Make Demand
Actor Notice

The sent application is then sent by the SDO to either ex. Engg. Or to
the Ast. Manager C.S. depending on the requested connection. Who then
direct it to the lineman to get a feasibility report which is sent to the dist.

3.3 Making Feasibility Report

Making Feasibility Report
Process
Ex. Application
* *
Engg.
<<include>>
Make Feasibility
Requirements
Recieve Feasibility
Line Requirements
* *
Suprt.
<<include>>
On Site Feasibility
Study
<<include>>
Process Demand
Notice
<<include>>
Send Demand * *
Notice
SDO

To make the feasibility report the lineman gives a direct visit to the site where
the connection is to be installed. Then estimate the expenses then send it back to SDO.

3.4 Paying the Demand Notice
Paying the Demand Notice
Recieve the *
Demand Notice *
<<include>> Actor
Pays Demand
Notice in a Bank
<<include>>
Send Receipt
* Recieve Receipt
*
Actor

Once the demand notice is made it is then sent to the user so that he/she may
pay it to the banks.

3.5 DFD for Getting a New Connection

Section 4
Billing System

Sr. Title
1 Consuming Units
2 Meter Reading
3 Generating & Distributing Bills
4 Paying Bills and Receiving
Revenues
5 DFD of Billing System

4.1 Consuming Units

4.2 Meter Reading

4.3 Generating & Distributing Bills

4.4 Paying Bills and Receiving Revenues

4.5 DFD of Billing System

Section 5
Problem in the
Current System

5.1 Problems in Current System

Nothing in the world is perfect except Allah every existing thing has got its
limitation and has always had a room for improvement. The billing system of MEPCO is
no different. They have got their own errors and limitation which will only go with time.
Some of the major draw back of MEPCO’s system are as follow:‐
1. No online application System
2. Billing process is slow and has to go through a lot of useless stages.
3. Recovery reports are sent about a month late.
4. The mainframe is located in the head quarters which slow down the report
receiving process.
5. The schedule generating process is not automated.
6. More automation is needed in the organization.

Section 6
Proposed
Solutions

6.1 Proposed Solutions

The Proposed solutions are:‐
1. Need online application System
2. Need to speed up the Billing process and has to go cut the useless stages.
3. Recovery report generation must be speed up so that action should be taken
early.
4. Must increase database capability.
5. The schedule generating process must be automated.
6. More automation is needed in the organization.

Section 7
References

7.1 Proposed Solutions

1. www.scribd.com
2. www.docstoc.com
3. www.wikipedia.com
4. www.britanica.com
5. SAD by Awad
6. SAD by Kendell n Kendell
7. MIS by Louden n Louden
8. IS by Steven Alter

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Section 2: MEPCO’s MIS

Section 3: Getting New Connection

Section 4: Billing System

Section 5: Problems in Current System 44

1.1 About MEPCO

Sr.No. Officers Day

1.2 History of MEPCO

1.3 Vision of MEPCO

1.4 Mission Statement

1.5 Technical Overview

1.6 Jurisdiction Map of MEPCO

2.2 Major Subsystems of MEPCO

2.3 Inputs and Outputs of MEPCO

2.4 MEPCO’ MIS

Middle Level Management Management Control

Lower Level Managent Operational Information

2.5 Organogram of MIS Dept.

2.6 Working of MIS Dept.

2.7 MEPCO Online MIS Web Site

2.8 MIS Web Site Main Menu

3.1 Applying for New Connection

3.2 Processing of User Application

3.3 Making Feasibility Report

3.4 Paying the Demand Notice

3.5 DFD for Getting a New Connection

4.1 Consuming Units

4.2 Meter Reading

4.3 Generating & Distributing Bills

4.4 Paying Bills and Receiving Revenues

4.5 DFD of Billing System

5.1 Problems in Current System

6.1 Proposed Solutions

7.1 Proposed Solutions

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