Training Interactive Brocure

2013 International Air Transport Association. All rights reserved. Printed in Canada.
INTRODUCTION 6 8 9
Director Generals Message Vice President, Human Capitals Message Introduction to ITDI
SPECIALIZATIONS 22 24 26 28 29 30 32 36 38 40 42 44 46 48
Air Navigation Services Airline Management and Business Development Airport Planning, Management and Operations Aviation Environment and Fuel Aviation Law Aviation Security Cargo and Dangerous Goods Regulations Civil Aviation Fares, Revenue Accounting and Control Ground Operations Organization and Human Performance Quality, Audit and Airline Operations Safety Travel and Tourism
ITDI OVERVIEW

Global Network
Academic Partners Industry Partners IATA Training Centers (ITC) Authorized Training Centers (ATC) Accredited Training Schools (ATS) Regional Training Partners (RTP)
12 13 14 15 15 16 18
Delivery Methods
Training Solutions
Diploma Programs Certification Programs 19

Instructor-Led Learning Classroom Training In-Company Training
REGISTRATION AND CONTACTS 50 50 51

Registration Membership Discounts Corporate Contacts
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Distance Learning Technology
INTRODUCTION
Aviation is a wonderful industry. It helps create $2.2 trillion worth of business and supports over 57 million jobs in todays globalized economy. These jobs provide challenging career openings in an industry that is a generator of prosperity - both material and of the human spirit. Well trained, knowledgeable and talented people are the cornerstone of our business. Aviation was built with the skills of people who were passionate about connecting the world. The globalized economy that aviation has helped to build has created a dynamic operating environment. To thrive, airline management and individual airline professionals must make the right investment decisions continuously to build and reinforce relevant skills and knowledge. IATAs Training and Development Institute is focused on meeting the air transport industrys need for flexible, high-quality training. As the industrys global association we have an unparalleled track record in expert training in all critical areas of the aviation business. Moreover, we have Sincerely
partnered with some of the worlds leading educational establishments to augment our general management offerings and ensure that courses are delivered with the latest learning techniques. Comprising the widest possible range of course material with a strong geographical and cultural reach, ITDI training provides rewarding opportunities for every aviation professional.
Well trained, knowledgeable and talented people are the cornerstone of our business.
The IATA team looks forward to helping businesses and professionals build stronger career opportunities in the worlds most exciting industry.
Tony Tyler Director General and CEO International Air Transport Association
IATAs mission is to represent, lead and serve the airline industry.
IATA is comprised of over 240 airlines around the world which represents 84% of the worlds scheduled international air traffic.
The IATA Training and Development Institute (ITDI) develops Human Capital for competitive advantage. We draw on our passion for learning, cutting edge technologies and our partnerships worldwide to meet - and anticipate - the evolving needs of air transport leaders everywhere. The demand for skilled people never went away during the industrys downturn. Shifting workforce demographics, talent shortages and skills gaps continue to be shared concerns as the industry moves to renew and reinvent itself. ITDI has the solutions. Our cost-conscious diploma programs, innovative tools and renowned expertise will help you effectively manage your Human Capital at every level. Look to our total training solutions to help you develop, engage and retain the workforce you need for improved sustainability and performance. ITDIs unique training model enables us to customize any of our over 300 Sincerely,
courses for in-company delivery or distance learning so that you can cover large groups with zero travel costs.
Investing in Human Capital is a powerful response to meet the evolving challenges of the future.
Investing in Human Capital is a powerful response to meet the evolving challenges of the future. Let ITDI help you optimize your workforce talent to drive better business performance. For your competitive advantage and success.
Guido Gianasso , Ph.D. Vice-President, Human Capital International Air Transport Association
EMPOWERING PEOPLE AND THE INDUSTRY.

As the leading provider of global aviation training solutions and professional development programs, IATA Training and Development Institute (ITDI) develops human capital for tomorrows air transport industry. Our internationally recognized programs reflect the changing needs of our industry, and cover all areas of aviation including: airlines, airports, ground services, civil aviation authorities, and air navigation services. At ITDI, courses are developed and taught by industry experts who engage participants through case studies and simulation exercises. Moreover, participants study from IATA training materials produced in-house, by the very organization that creates the industry guides and manuals you rely so heavily on every day. Its our mission to educate the industry while helping you to achieve your personal and professional goals. To that end, we continue to build partnerships with esteemed industry and academic institutions to offer a host of MBAs, diplomas and certificates so that you can earn industry-wide recognition for your academic achievement with us, and harness the power of technology to bring you a wide variety of training options that are innovative, flexible and cost-effective.
Its our mission to educate the industry while helping you to achieve your personal and professional goals.
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ITDI OVERVIE W
GLOBAL REACH
ITDI offers one of the industrys most dynamic and innovative training solutions with the global reach to positively impact every level of the aviation supply chain.
40+ diplomas 140+ countries 300+ instructors 300+ courses 400+ global partners
10
10 000+
trained through IATA Training Centers every year
55 000+
trained through IATA Global Training Partners every year
We have a strong global client base, serving leading airlines, airport authorities and civil aviation organizations from every continent.
RETURN ON INVESTMENT
ITDI offers flexible training solutions in classroom, incompany or distance learning format that will motivate your staff and fill your skills gaps on any training budget. Whether you are training a new recruit or senior management, we offer practical training that delivers results. Our courses are engaging and effective, and our students overwhelmingly agree - over 80% say they would recommend an ITDI course to their colleagues.
Over 80% of our students say they would recommend an ITDI course to their colleagues.
For every industry segment, a solution...
delivered in several languages.

English, Spanish, Mandarin, French, Russian and more.
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GLOBAL NE T WORK
GLOBAL NETWORK
Academic Partners
To develop the next generation in air transport leaders, IATA has partnered with the worlds leading institutions of executive learning to offer exclusive programs designed specifically for aviation management professionals.
With over 400 partners around the globe, IATA training is easily accessible - no matter where you may be in the world. ITDI provides flexible training options and guidance designed around you and your goals. ITDI hosts a network of 10 IATA training centers and more than 400 training partners around the world.
Following are advanced degrees and diplomas designed to keep you on the leading edge of industry practices and advancements.
IATA-Harvard Business Publishing

www.iata.org/harvard
Leadership and Management Training Program

IATA and Harvard Business Publishing have partnered to offer the next generation of professionals, at all levels, new powerful Distance Learning Technology options focused on leadership and management in the areas of Aviation, Cargo or Travel and Tourism. The Leadership and Management Training Program incorporates Harvard ManageMentor (HMM) - the highly acclaimed e-learning program that delivers state-of-theart, media-rich content furnished by Harvard Business School faculty, global business leaders and the foremost practitioners in business today; and spans a full scope of essential management topics. It is offered in English, Spanish and Mandarin. To qualify, participants must successfully complete one eligible ITDI Distance Learning Technology course and 10 HMM modules of their choice to receive a Leadership and Management Diploma (with Harvard ManageMentor modules) in the following specialty areas:
Leadership and Management Diploma in Aviation Leadership and Management Diploma in Cargo Leadership and Management Diploma in Travel and Tourism
IATA-Nanyang Business School

www.iata.org/nanyang
Advanced Management Program in Air Transport (INAMP)

This is an intensive one-month program conducted in twoweek segments in Singapore and Geneva, Switzerland. Taught by internationally renowned faculty, the program equips aviation industry executives with best practices and strategies to thrive in a competitive global aviation environment. The curriculum consists of seven modules. Upon completion program graduates can earn credits toward the IATA-Nanyang Executive MBA with specialization in Aviation and Air Transport Management. Graduates are also registered with IATA as Certified Aviation Management Professionals (AvMP).
Executive MBA with specialization in Aviation and Air Transport Management

This specialized Executive MBA program is tailored for experienced professionals and entrepreneurs who seek industry insight into leadership, strategic planning and business management for regional and global environment. The curriculum draws on the latest research and provides leading business practices for a variety of organizational settings.
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The 14-month program consists of 18 modules spread across five segments, including two segments from the IATA-Nanyang Advanced Management Program in Air Transport (INAMP).
IATA-University of Geneva
www.iata.org/university-geneva
Diploma of Advanced Studies in Aviation Management

This program provides an in-depth understanding of aviation economics, management and regulatory issues. 12 modules are delivered in Geneva, Switzerland over 11 months, each in a three-day format. All modules can be completed individually or counted toward the Diploma of Advanced Studies in Aviation Management, the equivalent of 36 ECTS credits. Diploma graduates are also registered with IATA as Certified Aviation Management Professionals (AvMP) and can choose to apply for the Executive MBA specialized in Aviation Management.
Executive MBA specialized in Aviation Management

This specialized MBA was developed for industry professionals with a minimum of three years managerial experience who wish to further their education in a variety of aviation sectors. Professionals can pursue this Executive MBA over two years without interrupting their careers. The curriculum consists of 12 core management modules and 12 modules from the Diploma of Advanced Studies in Aviation Management and provides 90 ECTS credits.
IATA-Stanford Center for Professional Development

www.iata.org/stanford
Aviation Management Certification Program

IATA has partnered with the Stanford Center of Professional Development, Stanford University to deliver an exclusive Aviation Management Certification Program for aviation industry professionals in a distance learning format. The curriculum is accessible on-demand, 24 hours a day, 7 days a week in electronic format for the duration of one year, offering participants the unique flexibility to learn at their own pace while earning internationallyrecognized credentials. The curriculum is comprised of six required courses which must be completed in the period of a year, and upon completion, graduates will receive the new IATA Stanford Aviation Management Certificate and will be registered with IATA as a Certified Aviation Management Professional (AvMP). This new AvMP designation may be placed after your name on business materials as a symbol of excellence and professionalism in the industry.
Industry Partners
International Civil Aviation Organization (ICAO)
Montreal, Quebec
CAE Inc. (CAE)

Montreal, Quebec
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IATA Training Centers (ITC)

Our 10 IATA Training Centers are located at IATA offices near key international hubs. Many of our more than 200 instructorled courses are held at these locations each year, taught exclusively by IATA instructors and staff. Each center offers modern classrooms equipped with complimentary WiFi internet access, printers and quiet workspaces to make your stay as comfortable as possible.
IATA TRAINING CENTER LOCATIONS

Amsterdam, Netherlands
Tel: +31.20.403.7922 Fax : +31.20.403.7980 training.gva@iata.org
Madrid, Spain
Tel: +41.22.7700.2820 Fax: +41.22.770.2681 training.gva@iata.org
Beijing, China
Tel: +86.10.8571.9262 Fax: +86.10.8571.9916 training.bjs@iata.org
Miami, U.S.A.
Tel: +1.305.779.9860 Fax: +1.305.262.2654 training.mia@iata.org
Delhi, India
Tel: +91.124.497.7111 Fax: +91.124.497.7120 training.del@iata.org
Montreal, Canada
Tel: + 1.514.390.6777 Fax: + 1.514.874.9043 training.ymq@iata.org
Geneva, Switzerland
Rome, Italy
London, England
Singapore
Tel: +65.6499.2293 Fax: +65.6233.9284 training.sin@iata.org
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Authorized Training Centers (ATC)

IATA Authorized Training Centers (ATC) are independent organizations authorized to teach IATA Distance Learning Training Programs in the fields of Aviation, Travel and Tourism and/or Cargo, including the following programs:
IATA International Travel & Tourism Program IATA International Cargo Training Program IATA International Aviation Training Program Leadership and Management Training Program (with Harvard ManageMentor modules) Stanford - IATA Aviation Management Certification Program
ATCs recruit and train students at their own facilities, using their own instructors, while examinations are organized and supervised by IATA coordinators located in the ATCs country or region .
Becoming an ATC
Authorization is granted based on demonstrated instructional expertise in addition to the institutions overall ability to provide quality training.
Accredited Training Schools (ATS)

IATA Accredited Training Schools (ATS) are independent organizations authorized by IATA to deliver training programs in the field of Dangerous Goods Regulations (DGR). ATS are entitled to deliver specialized technical and management training courses, such as: Dangerous Goods Regulations - Initial Dangerous Goods Regulations - Recurrent Dangerous Goods Regulations - Awareness Infectious Substances Regulations Radioactive Materials Partnership with IATA in the training field authorizes ATS to deliver IATA training courses locally, using their own instructors, and enables students and professionals to upgrade their professional competencies to IATA standards.
Becoming an ATS
Criteria for endorsement are based on Section 1.5 of IATAs Dangerous Goods Regulations and IATAs Dangerous Goods Training Standard. Additionally, schools must undergo a rigorous review of teaching materials, tests and instructor credentials. To maintain endorsement, all schools must pass an annual re-accreditation review and may be audited at any time.
Interested in becoming an IATA Authorized Training Center or IATA Accredited Training School?
Please contact Mr. Ismail Albaidhani, Head, Global Partnership and Learning Innovation, ITDI at +1.514.874.0202 ext. 3632 or albaidhani@iata.org.
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IATA Regional Training Partners (RTP)

IATA Regional Training Partners are independent aviation training organizations that offer a selection of IATA classroom courses and diploma programs delivered by IATA instructors with IATA course material. Participants enjoy a similar learning experience to that of an IATA Training Center, only closer to home. Our network of carefully selected Regional Training Partners is continually expanding as we work to meet the needs of a growing industry. Following is a list of IATA Regional Training Partners by region:
AFRICA
ASECNA
Dakar, Senegal
Tel: +221.33.820.9277 Email: attitso@yahoo.fr Contact: Mr. Koffigan ATTITSO
ASIA PACIFIC
ASSET Aviation International
Brisbane, Australia
Tel: +61.7.3103.6870 Fax: +61.7.3103.6871 Email: mat.petrenko@assetaviation.com Website: www.assetaviation.com Contact: Mr. Mat PETRENKO
ATNS Aviation Training Academy (ATA)

Johannesburg, South Africa
Tel: +27.11.570.0400 Fax: +27.11.395.3347 Email: DawieK@atns.co.za Website: www.atns.com Contact: Mr. Dawie KOTZE
Aviation Security Company Limited (AVSECO)

Hong Kong, Peoples Republic of China
Tel: +852.3925.5511 Fax : +852.3925.5525 Email: kennyyim@avseco.com.hk Contact: Mr. Kenny YIM
Ghana Civil Aviation Authority (GCAA)

Accra, Ghana
Tel: +23.33.0277.6171 Fax: +23.33.0277.3293 Email: moarthur@gcaa.com.gh Website: www.gcaa.com.gh Contact: Mr. Maxwell Ocansey ARTHUR
Jardine Airport Services Limited

Tel: +852.2216.2451 Email: joseph.chan@jasg.com Contact : Mr. Joseph Chan Yau WING
Hong Kong, Peoples Republic of China
Kenya Airways
Nairobi, Kenya
Tel: +25.42.0642.2852 Fax: +25.40.2035.68984 Email: Jack.Maina@kenya-airways.com Website: www.kenya-airways.com Contact: Mr. Jack MAINA
Singapore Aviation Academy

Singapore
Tel: +65.6.540.6368 Fax: +65.6.542.9890 Email: LIM_Yung_Tzen@caas.gov.sg Website: www.saa.com.sg Contact: Mr. Yung Tzen LIM
Interested in becoming an IATA Regional Training Partner?

Please contact Mr. Ismail Albaidhani, Head, Global Partnership and Learning Innovation, ITDI at +1.514.874.0202 ext. 3632 or albaidhani@iata.org
www.iata.org/training-rtp
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EUROPE
Air Baltic Training Ltd.
Riga, Latvia
Tel: +37.16.778.8367 Email: iata@airbaltictraining.com Website: www.airbaltictraining.com Contact: Ms. Anta PLIENA
ASE Education
Agadir, Morocco
Tel: +212.61.407.0006 Email: registration@aseeducation.org Website: www.aseeducation.org Contact: Mr. Hatem IBRAHIM
Brussels Airport
Brussels, Belgium
Tel: +32.2.753.4143 Email : steven.polmans@brusselsairport.be Website: www.brusselsairport.be Contact : Mr. Steven POLMANS
Egypt Air Training Center

Cairo, Egypt
Tel: +202.2696.3836 Fax: +202.2415.6544 Email: iata_courses@egyptair.com Website: training.egyptair.com Contact: Mr. Sherif Abdel MONEM
Turkish Airlines Aviation Academy

Istanbul, Turkey
Tel: + 90.21.2463.6363 ext. 17984 Fax: + 90.21.2465.2282 Email: muncular@thy.com Website: akademi.thy.com Contact: Mr. Muhittin Hasan UNCULAR
Gulf Centre for Aviation Studies (GCAS)

Abu Dhabi, U.A.E.
Tel: +971.2.494.2386 Fax: +971.2.494.2366 Email: jalphonso@gcas.ae Website: www.gcas.ae Contact: Ms. Juliet ALPHONSO
LATIN AMERICA
Airports Authority of Trinidad and Tobago
Mausica, Trinidad and Tobago
Tel: +1.868.669.4880 ext. 2250 Email: ebaah@tntairports.com Website: www.tntairports.com Contact: Mr. Emmanuel BAAH
Gulf Aviation Academy
Muharraq, Kingdom of Bahrain

Tel: +973.1735.7798 Email: iatatraining@gaa.aero Website: www.gaa.aero Contact : Ms. Mariam ALAWADHI
Silver Falcon Enterprises LLC

Muscat, Sultanate of Oman
Tel: +968.9693.4755 Fax: +968.2451.1158 Email: IATA@silverfalcon.net Website: www.silverfalcon.net Contact: Mr. Hemed Sood SHIKELY
MIDDLE EAST AND NORTH AFRICA

AACO Regional Training Center
Amman, Jordan
Tel: +962.6.568.3381 Fax: +962.6.568.3383 Email: rtc@aacortc.com Website: www.aaco.org/training Contact: Mr. Emad M. ABOUZIED
Qatar Aeronautical College

Doha, State of Qatar
Tel: +974.5577.0201 Email: aabdellatif@qac.edu.qa Website: www.qac.edu.qa Contact: Mr. Ahmed ABDELLATIF
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DELIVERY ME THODS
TRAINING SOLUTIONS
Diploma Programs
ITDI offers a wide range of diplomas covering all segments of the aviation industry. While any course may be taken on a stand-alone basis, we encourage participants to select a program leading to an IATA diploma. It is not necessary to commit to a diploma program at the outset. However, the earlier a diploma program is selected, the sooner IATA can work with you or your employees to help further professional development.
Requirements
To obtain a diploma, you must successfully complete all required courses plus elective courses of your choice within a set period of time (usually two years).
How to get started:
1
Select a diploma http://www.iata.org/diploma
2
Register online for required and elective courses specified by the diploma of your choice.
3
Complete all required and elective courses within a period of two years (unless indicated otherwise)
To learn about diplomas offered in your area of specialization, refer to the Specializations section.
IATA Certification
Get certified! Gain a competitive edge with internationally recognized qualifications. Visit www.iata.org/training/ certification for more details on how you can be certified in one of these industry sectors.
Air Cargo Professional Aviation Management Professional Certified Training Professional Travel & Tourism Professional
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Instructor-Led Learning
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our more than 200 instructor-led courses are developed using IATAs unique industry insight and delivered by IATA Instructors, experts in their fields.
Quality training starts with the right instructors. We work with more than 300 official IATA Instructors, IATA employees and sought-after consultants from around the world with at least ten years of experience in their respective fields. Each instructor has undergone rigorous assessment and instructional training to ensure they have the skills and expertise to deliver practical training with results. Our instructors are dedicated professionals and it shows participants consistently score our instructors over 90% on course evaluations for their knowledge of course content and ability to transfer skills in the classroom.
ITDI Faculty
Classroom Training
The classroom setting provides participants opportunities to engage in practical training from top industry professionals and to exchange best practices with international peers. Classroom courses are offered at our IATA Training Centers and Regional Training Partner locations.
In-Company Training
A cost-effective alternative to classroom training, incompany courses can be customized to your organizations specific needs and delivered on your premises. Single or multiple classroom courses can be chosen for in-company delivery. For more information please contact the IATA sales representative in your region (see page 47).
Benefits of classroom training:
Benefits of In-Company training:
Learn from industry experts Reinforce what you learn through case studies, simulation exercises and other exemplary methods taught by IATA Instructors Interact with professionals in your field Study using official IATA training material Learn in modern training facilities
Cost effective - benefit from group rate Customized courses Training from the convenience of your office and on your schedule Expert instruction by IATA Instructors Motivating for employees
Distance Learning Technology

Every year, more than 30,000 young professionals gain skills to maximize job opportunities across the aviation, cargo, and travel and tourism industry sectors by participating IATAs Distance Learning Technology programs. See how: Course material is professionally developed to deliver comprehensive instruction. The material can be accessed via E-books (or CD-ROMS) or delivered directly to the student with the Apple iPad or Android Tablet. These advanced learning solutions facilitate endless possibilities for students personal and professional growth.
Mobile Learning
E-learning
Reduce costs and training time with this quick and flexible option. Students can enroll anytime, study at their own pace and obtain the knowledge and skills they require to upgrade their professional competencies.
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SPECIALIZATIONS
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AIR NAVIGATION SERVICES

We offer comprehensive Air Navigation Services training for licensed air traffic control officers, management and staff to meet strict performance standards. Our training is ICAO-compliant, focusing on management, safety, operations and ensuring sustainability in the industry.
DIPLOMAS
Courses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete 4 courses (required as listed below and some electives) within a period of two years, unless otherwise advised on our website www.iata.org/training.
ADVANCED AIR TRAFFIC CONTROL

Required:
Refresher Training for Air Traffic Controllers
AIR NAVIGATION SERVICES MANAGEMENT

Required:
Benchmarking and Best Practice for ANS Providers Management of Air Navigation Services
AIR TRAFFIC SERVICES MANAGEMENT

Required:
CNS/ATM Planning Master Class Foundations of CNS/ATM Leadership Development and Succession Planning Managing People Performance
Contact Information
www.iata.org/training-contact training-info@iata.org
www.iata.org/training-airnav
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COURSE LIST
Course Title
Aeronautical Information Management (AIM) - latest developments Airborne Collision Avoidance System / T-CAS Training for Air Traffic Controllers and Pilots ATC Team Resource Management and Safety (TRM) Benchmarking and Best Practices for Air Navigation Service Providers Business Transformation for ANS Providers CNS/ATM Planning Master Class Collaborative Decision Making (CDM) Cost Reduction Strategies for Air Navigation Service Providers (ANSPs) Customer Service for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers Data Link Implementation in Europe Foundations of CNS/ATM Implementing Performance-Based Navigation (PBN) in ECAC - with the EUROCONTROL Institute of ANS Legal and Financial Issues for Air Navigation Service Providers Management of Air Navigation Services Managing the Implementation of Aviation System Block Upgrades (ASBUs) Minimum Navigation Performance Specification (MNPS), eLearning PANS-OPS Basic Performance-Based Navigation (PBN) I Performance-Based Navigation (PBN) II Performance-Based Navigation (PBN) Implementation Workshop Phraseology and Safety Training for Air Traffic Controllers and Pilots Radios and Communications, eLearning Refresher Training for Air Traffic Controllers Required Navigation Performance - Precision Area Navigation (RNP-PRNAV), eLearning Required Navigation Performance (RNP), eLearning Required Navigation Performance, Area Navigation (RNP-RNAV) - eLearning Seamless Airspace and Aviation Policy Traffic Alert & Collision Avoidance System (TCAS II), eLearning Train the Trainer for CNS, AIS and MET Unusual / Emergency Situations for Pilots and Air Traffic Controllers VFR Navigational Plotting & Dead Reckoning, eLearning
Description
Learn the latest Aeronautical Information Management (AIM) objectives and practices to help you move from product-centric to data-centric aeronautical information provision. Be up to date on how T-CAS Traffic Advisories (TA) and Resolution Advisories (RA) are generated and how to manage subsequent situations. Tools to manage your air traffic control team and resources for optimal safety. Gain an awareness of common human factor elements such as error, stress and communication. Learn how to use benchmarking effectively to deliver service improvements and achieve better performance results. Explore ANSP Key Result Areas and acquire new tools to measure and compare success. Review the latest regulatory requirements, industry developments and technological advancements that can help you manage your business in a safe, economical and harmonized manner. Learn how to manage Air Traffic Services in compliance with the objectives of the ICAO Global ATM System. Facilitate data sharing and improve your air traffic operations with this review of automated decision support tools and CDM implementation processes. Profit from the best practices of international leaders in air navigation service provision to reduce your costs and improve your operating result without compromising your safety performance. Improve customer relationship management and customer service for Civil Aviation Authorities and Air Navigation Service Providers. Understand the Data Link Services Implementing Rule which supports the Inter-operability Regulation in the Single European Sky (SES). Gain an overview of ICAO CNS/ATM technologies and infrastructure to support the transition to a performance-based air navigation system. Discover what is new in PBN and how PBN will affect European strategic plans for the Single European Sky (SES). Understand the impact of state rights and obligations, charging policy, facilities financing, management and control on your air navigation services
Course Dev. Member Nation Duration Regular Price* Price* (Days) Price*
5 3 5 5 5 5 5 4 5 5 5 5 5 3100 2100 2900 3100 3100 3100 3100 2500 3100 3100 3100 3100 3100 3100 3100 250 12160 3100 3100 3100 3100 100 2100 250 125 125 2550 150 2600 3100 150 2635 1800 2465 2635 2635 2635 2635 2125 2635 2635 2635 2635 2635 2635 2635 250 10336 2635 2635 2650 2635 100 1800 250 125 125 2550 150 2210 2635 150 2170 1500 2030 2170 2170 2170 2170 1750 2170 2170 2170 2170 2170 2170 2170 250 8512 2170 2170 2200 2170 100 1500 250 125 125 2550 150 1820 2170 150
Distance Learning 23
Improve your management of safe and efficient Air Navigation Services through this strategic approach which reviews all important aspects of the 5 business. Review ICAO documentation and leading examples, NextGen and SESAR, to understand the principles behind moving to a common set of Air Traffic 5 Management (ATM) solutions for global interoperability. This course familiarizes you with the documentation, communication and self-paced contingency procedures that are associated with MNPS. Design air traffic control procedures using ICAO Doc 8168 Procedures for 20 Air Navigation Services Aircraft Operations (PANS-OPS). Review the PBN concept, GNSS theory, Area Navigation (RNAV), RNP, and 5 airspace planning and design. Understand the implementation and approval processes for PBN navigation specifications from the points of view of States, Civil Aviation Authorities, Air 5 Navigation Service Providers and aircraft operators. Understand the implementation and operational approval activities required 5 to make Performance-based Navigation (PBN) work. Refresh your knowledge of ICAO standard phraseology to reduce 5 misunderstandings between air traffic controllers and pilots. Study the principles of good communication with crew members and ground self-paced personnel. Review standard air traffic services documents, operating procedures and 3 human factor elements to improve your operational safety. Learn how to operate in an RNAV environment and understand how to use self-paced RNAV equipment. Familiarize yourself with the design and architecture of the RNP system. self-paced
Learn how to describe RNAV approaches using charts and maps, and self-paced improve your knowledge of RNAV equipment. Understand the concepts and policy drivers behind seamless airspace 4 implementation and what it means for your organization. Understand the functionality, controllers and displays of the Traffic Alert and self-paced Collision Avoidance System. Strengthen your instructional skills to conduct effective training for training 4 officers through exercises, demonstrations and practical activities. Refresh your knowledge of unusual situational management in terms of pilot 5 / controller cooperation. Gain a theoretical basis for VFR Navigation and Dead-Reckoning, as well as self-paced VFR flight-planning and navigation skills.
Please see page 50 for price level eligibility. Please visit www.iata.org/training for course locations and dates. *Prices in US dollars (before taxes, subject to change).
Diploma - Required course Diploma - Elective course
AIRLINE MANAGEMENT AND BUSINESS DEVELOPMENT

Today, airline managers must develop new strategies to sustain business in the face of an economic downturn. ITDIs Airline Management and Business Development specialization addresses these challenges directly and equips managers with the insight and tools necessary to overcome them. Approaching topics from a business strategy perspective, the program focuses on key factors that drive the aviation business and the critical interaction required to adapt and prosper during times of crisis and uncertainty.
DIPLOMAS
AIRLINE BUSINESS DEVELOPMENT

Required:
Airline Marketing - Advanced Airline Sales Strategies - Advanced
AIRLINE MANAGEMENT
Required:
Airline Business Foundations Airline Business Management: Air Mercury Simulation Program
SENIOR AIRLINE MANAGEMENT

Required:
Airline Business Models and Competitive Strategies Virtual Simulation Program Network, Fleet & Schedule Planning
Contact Information
www.iata.org/training-airlinemgt
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COURSE LIST
Course Title
Accounting and Finance for Non-Finance Managers Airline Business Foundations Airline Business Management Air MercuryTM simulation program Airline Business Models and Competitive Strategies virtual simulation program Airline Commercial Challenges and Regulatory Issues Airline Distribution Strategies and E-Commerce Airline Finance and Accounting Management Airline Finance and Accounting Management (Distance Learning) Airline Leading Practices and Cost Reduction Strategies Airline Marketing Airline Marketing - Advanced Airline Marketing - Introduction Airline Revenue Management Airline Route Profitability Airline Sales and Key Account Management Airline Sales Strategies - Advanced Airline Social Media Strategy Alliances, Strategic Partnerships and Frequent Flyer Programs Dynamic Pricing and Revenue Management Maximizing Revenues From Frequent Flyer Programs Network, Fleet and Schedule Planning Professional Selling and Account Management Skills Revenue Management - Introductory
Description
Understand accounting terms and concepts and learn about financial statements and their construction. Look at the financial, economic, technological and environmental factors that shape the airline industry plus the business strategies of industry leaders. Use this unique simulation program to test your skills as an airline manager. Build a business plan to return the virtual airline, Air Mercury, to profitability and instantly measure your results. Understand what it takes to lead an airline to success in this dynamic learning environment! Use the latest simulation technology to manage a virtual airline through real-life business scenarios. Strategies to boost profits and cut costs. Learn how to assess your competition, strengthen your alliances and avoid the pitfalls of regulatory issues. Take an insiders look at leading distribution models and gain tools to help you implement a distribution strategy that leverages both traditional and e-commerce resources. Identify key elements to analyzing the financial performance of your airline.
Course Dev. Member Nation Duration Regular Price* Price* Price* (Days)
3 5 5 5 5 5 5 2000 2500 4100 4100 2000 2000 2500 500 2500 500 2200 1500 675 1500 2200 2200 2200 2200 2000 1500 2500 2500 2000 1700 2125 3485 3485 1700 1700 2125 500 2125 500 1870 1275 675 1275 1870 1870 1870 1870 1700 1275 2125 2125 1700 1400 1750 2870 2870 1400 1400 1750 425 1750 425 1540 1050 575 1050 1540 1540 1540 1540 1400 1050 1750 1750 1400
Analyze and control your airlines financial performance with this introduction to airline capital structure and cost classification, cash self-paced management and financial planning. Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn procedures to maintain a viable cost 5 reduction program within your organization. Stay ahead of the competition by understanding and applying sound self-paced marketing principles. Advanced marketing concepts for customer acquisition and retention, including: commercial strategy development, product management, market 4 research techniques and distribution channels. Get started in airline marketing with these fundamental skills. Learn how to segment markets, create cost-effective marketing strategies and tailor your 5 products and services to your clients needs. Discover the techniques applied by airlines to derive revenue from seat sales self-paced to maximize profitability. Develop your skills to make effective scheduling and yield decisions, determine profitable routes for your airline, and plan future profitability of 2 your airlines routes. Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a 4 strategic airline sales professional. Learn new techniques to manage and negotiate complex sales transactions: identifying strategic sales targets, anticipating customer responses and the 4 consultative selling style. Social media crash course and communication best practices to develop a 3 successful social media strategy around the latest communication channels. Review current trends in customer choices and behavior and learn how to complete your marketing strategy with the integration of your frequent flyer 5 program and partnerships. Learn how to maximize your revenue by achieving a balance between 3 demand, reservation scheduling and variable pricing. Unlock the potential of your frequent flyer program with tools to measure its contribution, outline areas for improvement and promote it within your 3 organization and to your customers. Learn key route forecasting and scheduling techniques that will help you get 5 the best use of your aircraft resources and fleet. Learn basic selling skills focused on corporate sales needs. Improve your communication skills and learn how to prepare effective sales 5 presentations. Look at the key factors affecting airline performance and the revenue management methods used to control them with the aim of optimizing 3 revenue per flight.
AIRPORT PLANNING, MANAGEMENT AND OPERATIONS

Proper airport planning and infrastructure development are key to ensuring safe, efficient and user-friendly operations. With IATA airport training, you benefit from programs that cover every aspect of the sector from planning and design to management and operations. Taught by experienced industry practitioners, IATAs airport program focuses on the development of existing airports and future facilities, while also offering specialized terminal and airside related courses that deliver proven methods to assure consistent and efficient operations.
DIPLOMAS
ADVANCED AIRPORT OPERATIONS

Required:
Airport Operations - Advanced Emergency Response Planning and Response for Airports
AIRPORT STRATEGIC MANAGEMENT

Required:
Airport Commercial Management Airport Strategic Management
Contact Information
www.iata.org/training-airport
26
COURSE LIST
Course Title
Air Cargo Operations Oversight for Airports Airport Certification and Infrastructure Standards Airport Commercial Management Airport Customer Service Airport Development and Infrastructure Design Airport Extreme Weather Operations and Planning Airport Financial Management Airport Marketing Airport Master Planning Airport Operations - Advanced Airport Operations - Distance Learning Airport Retail Management Airport Slots and Scheduling Airport Strategic Management Airport Terminal Planning and Design Airports and Runways, eLearning Cargo Business Development for Airports Emergency Planning and Response for Airports Management of Aviation Facilitation Safety Management Systems (SMS) for Airports Total Quality Management (TQM) for Airports
Description
2200 3700 3700 2100 3700 2500 3700 3700 3700 3700 500 3700 2200 6100 3100 100 2000 3700 3100 3700 3700 1870 3145 3145 1785 3145 2125 3145 3145 3145 3145 500 3145 1870 5185 3060 100 1700 3145 2635 3145 3145 1540 2590 2590 1470 2590 1750 2590 2590 2590 2590 425 2590 1540 4270 2520 100 1400 2590 2170 2590 2590
Study the latest regulatory changes in the air cargo industry and learn how 4 to provide operational air cargo oversight at your airport. Review aerodrome operator obligations according to ICAO Annex 14 and assess your facilitys level of compliance. Learn how to improve operations 5 and make structural changes. Learn how to create commercial development strategies to help you 5 maximize revenue through aeronautical and non-aeronautical activities. Learn how to manage different categories of customers and service consumers, and how you can meet their respective needs within your 3 organization. Learn how to plan or expand airports with the help of IATA best practices 5 and the Airport Development Reference Manual (ADRM). Explore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your 4 operations and organization. Learn how to assess financial performance, control costs and analyze the 5 impact of industry financial trends on airport strategy and operations. Learn how to maximize profit within your catchment area by attracting retailers and service providers. Customize your marketing campaigns to 5 bring in new airlines and higher flight frequencies. Optimize airport operations and customer service by improving your 5 strategic planning and design skills. Practical knowledge to manage key airport operations efficiently and safely 5 while meeting your stakeholders operational requirements. Starting a career or wishing to expand your knowledge in airports? Get the self-paced essential knowledge you need to succeed. Improve the performance of non-aeronautical business at an airport with an overview of the airport competitive environment and marketing mix, 5 concession and retail planning. Study international slot guidelines and regulations to coordinate the 3 scheduling process between the airline network and slot coordinators. Examine the challenges of managing airports and learn how to optimize your 10 business performance accordingly. Study the principles of terminal design and learn how to manage capacity 5 and support your terminal operations through infrastructure design. Study the norms and standards used at airports, as well as the practices self-paced that can enhance the safety and efficiency of airport operations. Study the financial impact of air cargo and how to bring more air cargo 3 business to your airport. Learn how to prepare and manage your teams response to airport emergencies by following ICAO and FAA standards and recommended 5 practices. Improve your understanding of airport access control, security regulations, and terminal and perimeter security in order to provide a secure and 5 seamless passenger experience. Learn how to implement an efficient SMS at your airport and promote a 5 safety culture within your organization. Learn how to develop a TQM strategy and quality culture that achieves 5 organizational effectiveness across all airport operations.
AVIATION Environment and Fuel

This training provides tools to address challenges such as noise, emissions and waste management with a positive impact on profitability and competitiveness. Our environment courses also help prepare for a future in which green regulations are mandatory, providing insight into the economic principles of emissions cap-and-trade policies, carbon offset programs and alternative fuels. Our fuel courses look at practices for planning, utilizing and conserving fuel while maintaining quality and certainty of supply.
DIPLOMAS
Required:
Aviation Fuel Management

Aviation Fuel Management
COURSE LIST
Course Title
Aircraft Operations Awareness for Emissions Verifiers Aviation and the Environment Aviation and the Environment - Managing Green Airports Aviation Fuel Management Biojet Fuel Workshop Carbon Trading for Aviation Fuel Efficiency and Conservation Jet Fuel Price Risk Management Sustainable Aviation
Description
Improve your knowledge of the operating procedures and safety standards involved in fuel and load planning, handling and usage related to the European Union (EU) Emissions Trading Scheme (ETS). Learn how to develop environmental initiatives within your organization: environmental assessment methods and a framework to respond to noise pollution, emissions, waste management and land use. Reconcile the increasing demand for air transport with the need to minimize its environmental impacts. This course pays special attention to noise, local air quality and other airport challenges. Develop best practices for jet fuel management. Learn the fundamentals of biojet fuel and its essential role in the future of aviation. Learn about cap and trade, carbon trading mechanisms, and carbon market dynamics and strategies. Want to save 5% on your fuel bill? Perform a fuel efficiency audit of your organization with these tools to track fuel, calculate costs and measure the success of your initiatives. Study key price risk management issues for jet fuel purchasing, derivative instruments, and for the management of a fuel hedging program. Examine the drivers behind civil aviation growth since 1944 and the economic value chain it supports. Understand the solutions proposed to position your organization for a sustainable future.
2 5 5 3 2 2 3 2 5 1190 3100 3100 2100 1500 2000 2000 1400 3100 1190 2550 2635 1785 1275 1700 1700 1190 2635 1190 2100 2170 1470 1050 1400 1400 980 2170
Contact Information
www.iata.org/training-environment
28
Distance Learning
AVIATION LAW
International air transportation is governed by a complex and fragmented system of global regulatory agencies. IATA Law and Regulations training leverages IATAs extensive international presence to facilitate the cross-border provision of air services in a safe, secure, and economical manner. Our courses provide regulators and legal staff with a global perspective to manage the regulatory process.
DIPLOMAS
AEROPOLITICAL AND INDUSTRY AFFAIRS

Required:
Airline Commercial Challenges and Regulatory Issues International Air Law for Lawyers and Legal Professionals International Negotiation Skills
COURSE LIST
Course Title
Aircraft Acquisition and Financing Airline Contract Law Aviation Law for Managers European Union (EU) Aviation Antitrust Law European Union (EU) Aviation Law International Air Cargo Law International Air Law for Lawyers and Legal Professionals Law of Aviation Insurance Legal Compliance, eLearning
Description
Review the key components of purchasing and leasing contracts for new and used aircraft to identify critical negotiation points for aircraft and equipment purchase agreements. Learn the basic drafting principles and agreements for aircraft sales and purchases, interlining, maintenance and catering, ground handling and more. Explore regulatory issues related to airlines, civil aviation, airport administrations and air navigation services. Gain a clear understanding of the relevant practical issues of EU competition substantive rules, as well as EU institutions and their rules. Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU). Improve your knowledge of international air cargo law conventions and recommended practices to better serve your organization and clients. Strengthen your understanding of air service agreements and public and international air law. Gain clarity on the main aviation insurance conventions and protocols, types of coverage available, and practices for insuring hull and liability risks. Comply with legal requirements and avoid litigation, judgments and significant fines and penalties for your organization.
4 4 5 3 3 2 5 3 self-paced 3100 3100 3100 2500 2500 2500 3100 2500 120 2635 2635 2635 2125 2125 2125 2635 2125 120 2170 2170 2170 1750 1750 1750 2170 1750 120
Contact Information
www.iata.org/training-law
AVIATION SECURITY
Security is among IATAs top industry priorities. Annual passenger and airline traffic can be significantly impacted by a single terror event, resulting in dire political and financial consequences. Whether you work for an airline, airport, civil aviation authority or other AVSEC service provider, understanding the threats and risks to security and how to manage them is crucial. Our innovative diplomas and courses are continually developed and are some of the most advanced in security for airlines and enhanced screening programs for operations staff and management.
DIPLOMAS
Required:
AVIATION SECURITY MANAGEMENT

Aviation Security Management Aviation Security Management - Advanced Security Management Systems - SeMS
Required:
AVIATION SECURITY OPERATIONS

Air Cargo Security Airline Security Operations Optimization Airport Security Operations Optimization
Required:
AVIATION SECURITY SCREENING

Aviation Security Awareness Security X-ray Screening Operations Security X-ray Screening Management
Contact Information
www.iata.org/training-security
30
COURSE LIST
Course Title
Air Cargo Security Air Crew Security Train the Trainer Airline Security Operations Optimization Airport Security Operations Optimization Aviation Security Awareness Aviation Security Awareness, eLearning Aviation Security Management Aviation Security Management - Advanced Aviation Security Train the Trainer IATA Cargo Security Awareness In-flight Security Predictive Passenger Screening Security Audit and Quality Control Security Management Systems - SeMS Security Risk and Crisis Management Security X-ray Screening Management Security X-ray Screening Operations
Description
3100 3100 3100 3100 400 150 3100 3100 4100 310 3100 2500 3100 3100 3100 2500 2500 2635 2635 2635 2635 400 150 2635 2635 3485 310 2635 2125 2635 2635 2635 2125 2500 2170 2170 2170 2170 350 150 2170 2170 2870 265 2170 1750 2170 2170 2170 1750 2500
Study threat assessment and planning techniques to help your business comply with recent regulations changes. Learn to apply common industry 5 practices within your organization. Learn how to deliver hands-on training to your air crew and ground personnel. Discover simulation exercises that use a trained actor to help you 5 respond to unruly passengers and hijacking attempts. Review the latest industry regulations for airlines and the airport security operations that affect your business. Learn best practices to help you 5 analyze and prevent common threats. Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA 5 documentation plus standard international procedures. Build solid skills in aviation security, its regulations, concepts and self-paced recommended practices. Improve your aviation security knowledge, and study security regulations, self-paced concepts and recommended practices. Assure efficient and compliant security operations with this detailed review 5 of industry standards, risk assessment and people management practices. Learn how to evaluate contractors, manage contracts and implement airport 5 security countermeasures that support passenger facilitation. Learn how to design lesson plans and instructional aids based on performance objectives. Gain practical experience by preparing and 5 presenting short lessons during the class. Build your awareness in air cargo security regulations and the basic self-paced principles of security enforcement in the cargo environment. Learn tested techniques to handle a range of passenger disturbances from minor in-flight incidents to bomb threats and hijacking situations. Practice 5 your response skills in a series of practical exercises. Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious 4 signs before making contact with a passenger. Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits 5 and quality control across multiple security segments. Learn the essentials of IATAs SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS 5 that produces measurable and auditable results. Address security vulnerabilities in your organization and equip your facility to handle the aftermath of a crisis. Learn how to assess risks, develop a 5 crisis plan and set up a crisis center. Create efficiency in your screening operations with these skills to evaluate 4 the capabilities and limitations of your technology and team. Certify your staff for airport baggage, cargo, and mail facility screening 5 according to European Commission regulations.
Cargo and Dangerous Goods Regulations

IATA Cargo and Dangerous Goods Regulations training is designed for both senior managers and frontline employees who work for freight forwarders, ground service providers, and airlines, providing air cargo professionals with a solid foundation in accepting, handling, and shipping all types of goods. Our courses focus on best practices and change management to help you adapt to the increasingly complex air transport environment, while enhancing your skills and knowledge in a wide range of relevant topics, such as: regulations, safety, special cargo, strategic management and finance.
DIPLOMAS
Required:
Air Cargo Management
Air Cargo Management Managing Air Cargo Operations
Required:
IATA Air Cargo Diploma
IATA Air Cargo Rating IATA Cargo Introductory Course
Required:
Air Cargo Operations

Cargo Skills and Procedures Cargo Skills and Procedures Advanced IATA Cargo Introductory Course IATA Dangerous Goods Regulations Initial - Category 6
Required:

Professional Training Dangerous Goods Regulations

Categories 5, 7-12
Dangerous Goods Instructional Techniques for IATA Dangerous Goods Regulations - Initial Category 6 1-3, 6
Required:

Dangerous Goods Regulations - Acceptance

Category 6 Infectious Substance Transport Shipping Lithium Batteries by Air
Professional Skills for DGR Instructors Categories
Cargo Skills and Procedures IATA Dangerous Goods Regulations (DGR) - Initial
Required:

Special Cargo
Category 6 Live Animals Regulations Shipping Perishable Cargo Temperature Sensitive Cargo Handling
IATA Dangerous Goods Regulations (DGR) - Initial
Required:
Handling Special Cargo
Live Animals Regulations Shipping Perishable Cargo / Temperature Sensitive

Shipments Shipping Guidelines for Infectious Substances DGR (cat. 3) Initial or Recurrent
Required:
Supervisory Excellence for Air Cargo Professionals
Cargo Skills and Procedures - Advanced Professional Air Cargo Supervisor
Contact Information
32
www.iata.org/training-cargo
COURSE LIST
Course Title
Active Container Handling Air Cargo Management Cargo Accident Investigation and Prevention Cargo Customs - Introduction Cargo Marketing Essentials Cargo Proration Cargo Skills and Procedures Cargo Skills and Procedures - Advanced Dangerous Goods Instructional Techniques for Categories 5, 7, 8, 9, 10, 11, 12 E-freight Implementation - Introduction IATA Air Cargo Rating IATA Cargo English IATA Cargo Introductory Course IATA Dangerous Goods Regulations (DGR) - Initial - Category 3 IATA Dangerous Goods Regulations (DGR) - Initial - Category 6 IATA Dangerous Goods Regulations (DGR) - Instructor Refresher IATA Dangerous Goods Regulations (DGR) - Recurrent - Category 3 IATA Dangerous Goods Regulations (DGR) Recurrent - Category 6 IATA Dangerous Goods Regulations Oversight IATA DGR and 49 CFR - Initial - Category 6 IATA DGR and 49 CFR - Recurrent - Category 6 IATA DGR Awareness - Cabin Crew, Passenger Handling and Security Personnel - Category 9, 11 and 12 IATA DGR Awareness - Flight Crew and Load Planners - Category 10 IATA DGR Awareness - Freight Forwarders - Category 4 IATA DGR Awareness - Ramp and Warehouse Personnel - Category 5, 8 IATA DGR Awareness - Ramp and Warehouse Personnel - Category 5, 8 IATA Electronic Airwaybill (e-AWB) Infectious Substance Transport International Cargo Operations and Documentation
Description
Bring your healthcare products to patients with minimum risk. The active cold chain secures the safety and integrity of your healthcare products. Explore the key factors driving air cargo businesses today: economics, strategy, structure, technology and environmental initiatives. Focus on safety in the cargo workplace with these techniques to investigate accidents and develop effective prevention programs. Learn how Customs Administrations, International Conventions and Recommendations as well as e-Customs impact air cargo and your organization. Examine cargo demand to develop creative and cost-effective marketing strategies for your target market. Learn how to apply the rules of the Multilateral Prorate Agreements Cargo (MPA-C) to ensure your airline receives the correct cargo revenue entitlement. Develop a solid foundation for your cargo career by learning the fundamentals of Cargo skills and procedures. Learn how to manage the movement of freight through the global supply chain with this overview of rating, acceptance limitations, international customs and other advanced cargo procedures. Learn how to incorporate active learning into your dangerous goods awareness training by practicing a variety of adult learning, instructional design and facilitation techniques in the classroom. Explore IATAs e-freight program: the technology, readiness assessment, and how to implement the program. Learn air cargo rating principles and rate calculation in accordance with The Air Cargo Tariffs and Rules (TACT). Learn common English language terms used in air cargo operations for commodities, packing and handling, warehousing, documentation and more. Designed for new entrants to the cargo industry. Learn basic industry terminology, world geography, cargo operations and basic cargo rating principles. Explore the IATA Dangerous Goods Regulations. Learn dangerous goods identification, packaging and documentation best practices, as well as handling, acceptance and emergency procedures. Gain the knowledge and skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the IATA Dangerous Goods Regulations Manual. Stay up-to-date with your knowledge of the IATA/ICAO Dangerous Goods Regulations. Stay on top of the latest Dangerous Goods regulatory changes and maintain your IATA Dangerous Goods qualification. Revalidate your 24-month IATA Dangerous Goods (DGR) requirement and stay up-to-date wtih the legal requirements, operational restrictions, and documentation regulations for dangerous goods. Learn how to perform regulatory oversight for the transportation of dangerous goods by air using the IATA DGR and ICAO Technical Instructions. Learn how to transport dangerous goods shipments according to the IATA DG Manual, along with the regulations as defined by the US CAA in the 49 Code of Federal Regulations. Revalidate your IATA DGR and 49 CFR requirements with the latest amendments and directives from ICAO, IATA and the US CAA. Learn how to comply with requirements to train cabin crew, handling and security personnel in accordance with IATA DGR. Learn how to comply with requirements to train flight crew and load planners in accordance with IATA DGR. Comply with requirements to train personnel not involved in transporting dangerous goods (DGR Training Workbook 5). Train ramp and warehouse personnel to transport dangerous goods based on current IATA Dangerous Goods Regulations. Understand the handling procedures for dangerous goods transported by air. This course meets the training requirements for personnel listed in categories 5 and 8 as per Table 1.5.A of the IATA DGR. Learn how to implement electronic airwaybills and study core concepts and terminology. Learn the technical aspects about shipping infectious substances by air (Division 6.2 - Category A and B). Learn the requirements and procedures for handling international air cargo: transportation procedures, export and import requirements, international shipping documentation and customs requirements.
3 5 5 3 4 5 5 5 5 4 self-paced self-paced self-paced self-paced 5 3 self-paced 3 5 5 3 self-paced self-paced self-paced self-paced 3 self-paced 2 5 2000 3100 2500 2000 2500 2500 1700 2500 3100 3100 240 250 310 310 1700 1500 240 1200 3100 1700 1200 120 120 120 120 1200 120 1200 2500 1700 2635 2125 1700 2125 2125 1445 2125 2635 2635 240 250 310 310 1445 1275 240 1020 2635 1445 1020 120 120 120 120 1020 120 1020 2125 1400 2170 1750 1400 1750 1750 1190 1750 2170 2170 200 205 265 265 1190 1050 200 840 2170 1190 840 120 120 120 120 840 120 840 1750
Course Title
Live Animals Regulations Live Animals Regulations (Distance Learning) Managing Air Cargo Operations Price Optimization and Revenue Management for Cargo Professional Air Cargo Supervisor Professional Skills for DGR Instructors - Categories 1,2,3,6 Shipping Guidelines for Infectious Substances (Distance Learning) Shipping Lithium Batteries by Air Shipping Perishable Cargo Shipping Perishable Cargo / Temperature Sensitive Shipments (Distance Learning) Temperature Sensitive Cargo Handling Train the Trainer for IATA Live Animals Regulations Transport of Dangerous Goods by Sea (IMDG) ULD Handling Awareness ULD Handling Fundamentals
Description
2000 310 2200 3100 2000 3100 310 900 1500 310 2000 3100 1200 170 1500 1700 310 1870 2635 1700 2635 310 765 1275 310 1700 2635 1020 170 1190 1400 310 1540 2170 1400 2170 310 630 1050 310 1400 2170 840 170 980
Stay on top of airline and government requirements pertaining to the 3 transport of live animals by air. Use IATAs Live Animals Regulations manual to ship live animals safely and self-paced to comply with industry standards. Learn fundamental operations management principles and techniques to 4 manage your air cargo operations. Learn to manage sales, pricing, inventory and systems to capture revenue 4 opportunities and remain competitive. Learn how to plan and manage your day-to-day operations and interactions. 5 Confidently apply instructional design principles and instructional techniques to design and deliver an IATA Dangerous Goods Regulations 5 training program. Examine technical aspects of how to ship infectious substances by air (Division 6.2 - Category B), and how to promote safe and efficient handling self-paced practices in the workplace. Meet the IATA DGR and 49 CFR requirements for the identification, packing, 1 marking, labeling and documentation of lithium batteries. Gain the knowledge required to ship perishable goods safely and in 2 compliance with IATA Perishable Cargo Regulations. Learn how to ship perishable goods safely and comply with IATA Perishable self-paced Cargo Regulations. Handling a healthcare shipment is as much about people as it is technology. Learn how to handle these shipments safely and in compliance with IATA 3 Temperature Control Regulations. This course prepares experienced trainers to deliver IATA Live Animals 5 Regulations training. Understand the IMDG Code regulations and requirements for classification, packaging, marking, labeling, documentation, container and vehicle packing, 3 and vessel stowage. Reduce expensive damage to ULD, cargo and aircraft, last minute airside rejections of non-airworthy ULD, and non-compliance with aviation authority self-paced requirements. This course provides a working knowledge of ULD handling and complies with authority requirements for training of all persons involved in ULD 3 operations as specified in FAA AC 120-85 Sec. 268, 269.
34
Distance Learning
35
Civil Aviation
IATA is recognized as the world leader in aviation data and information to help you understand air transport economics, while Civil Aviation Authorities (CAAs) are responsible for setting aviation standards and seeing that they are achieved. Our comprehensive training extends from aviation overview courses to senior civil aviation management to specialized courses created to assist developing nations transform civil aviation in their countries. Learn how to manage safety, risk, and quality with training designed for Civil Aviation Authorities. Enhance your skills with innovative courses that are in line with ICAO, and benefi t from professional instructors with years of industry experience.
DIPLOMAS
Required:
Civil Aviation Management

Managing Aviation Policy and Regulation Planning and Strategic Direction in Civil Aviation Senior Civil Aviation Management
Required:
Safety Management in Civil Aviation

Managing the Safety Oversight Function Safety Management Systems (SMS) for Civil Aviation
Contact Information
www.iata.org/training-civav
36
COURSE LIST
Course Title
Air Transport Economics Air Transport Fundamentals Air Transportation Management Aircraft Airworthiness and Air Carrier Certification Aircraft Recovery CAA Compliance with ICAO SARPS Civil Aviation Management Emergency Response Planning (ERP) for Civil Aviation Authorities (CAAs) and Air Navigation Service Providers Fatigue Risk Management System (FRMS) Human Factors in Aviation Integrated Aviation Management System - IAMS Introduction to the Airline Industry Managing Accident Prevention and Investigation Managing Aviation Policy and Regulation Managing the Safety Oversight Function Medical Issues in Aviation Operational Risk Management (ORM) in Civil Aviation Planning and Strategic Direction in Civil Aviation Safety Management Systems (SMS) for Civil Aviation Senior Civil Aviation Management Strategic Management for Civil Aviation Authorities Witness Interview Techniques in Aircraft Accident and Incident Investigation
Description
3100 500 3100 3100 3700 3100 3100 3100 2100 3100 3100 500 3100 3100 3100 2500 3100 3100 3100 6100 6100 3100 2635 500 2635 2635 3000 2635 2635 2550 1800 2635 2635 500 2635 2635 2635 2125 2635 2635 2635 5185 5185 2635 2170 425 2170 2170 2550 2170 2170 2100 1500 2170 2170 425 2170 2170 2170 1750 2170 2170 2170 4270 4270 2170
Understand key issues in air transport economics, aviation management, 5 business planning, and aviation policy and regulation. Study the air transportation system plus the roles and functions of airlines, self-paced airports, Civil Aviation Authorities and Air Navigation Service Providers. Get a head start in the industry with this insiders view of the air transportation system and polish your management and presentation skills 5 during a unique course integration exercise. Understand the ICAO standards, recommended practices and requirements 5 for aircraft certification and continuing airworthiness. Learn how to manage an aircraft recovery event and address the common 5 issues to removing immobilized or disabled aircraft in a timely manner. Learn how to develop a state aviation legal and regulatory reform project 5 management plan. Essential knowledge you need to take on management responsibilities in a Civil Aviation Authority. Learn about key ICAO annexes, managing ICAO 5 audits, and general business management practices. Be prepared to plan, deliver and assure your aviation organizations Emergency Response Plan (ERP). Enhance flight crew safety by managing fatigue in a systematic way. 5 3
Gain a comprehensive overview of key human factors reference documents 5 and methodologies. Learn a phased approach to IAMS implementation that will allow you to integrate multiple management systems in your organization, including 5 safety, quality, risk and business management. Start with the essentials to launch a career in the airline industry. Learn about the history of airline organizations, and the various operational and self-paced business functions that make up an airline. Learn aviation incident and accident investigation requirements, techniques and working practices. Acquire a structured approach to managing safety to 5 prevent incidents and accidents. Review aviation policy and regulation in light of changing industry needs. Apply policy to operational circumstances and implement regulatory 5 practices in a cost-conscious manner. Understand safety oversight in civil aviation and be able to address findings 5 of the ICAO Universal Safety Oversight Program (USOAP). Review the health and safety issues that affect travelers on board an aircraft and how to manage them based on international guidelines from the 3 WHO, ICAO and other organizations. Apply the latest in risk management to everyday aviation operations across 5 the organization at every level of the decision-making process. Learn strategic management master planning and operational planning 5 techniques. This course provides the fundamentals of how to systematically manage 5 safety in civil aviation. Learn how to execute the delivery of sustainable civil aviation regulatory and operational services to meet national air transportation policies and 10 objectives. Gain the skills you need to develop strategic policy, documentation and 10 communication. Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation 5 into an aviation incident or accident.
Fares, Revenue Accounting and Control

IATAs Fares, Revenue Accounting and Control program provides you with knowledge, tools and techniques to protect and maximize your revenue so you can achieve a better bottom line, and includes updates on revenue accounting procedures and resolutions embodied in the IATA Revenue Accounting Manual (RAM) so that you avoid costly rejections and disputes. With our practical, hands on approach, youll gain a clear understanding of the intricacies and complexities of revenue accounting so you can control activities more effectively.
DIPLOMAS
Required:
Cargo Revenue Accounting and Control

Cargo Interline Accounting and Control Cargo Proration Cargo Rating and Accounting Control Cargo Sales and Revenue Accounting Processing
Required:
Revenue Accounting and Control

Integrated Approach to Passenger Revenue Accounting and Control Passenger Interline Accounting and Control Passenger Proration - Advanced
Contact Information
www.iata.org/training-revaccounting
38
COURSE LIST
Course Title
Card Payment Policies and Fraud Prevention Cargo Interline Accounting and Control Cargo Rating and Accounting Control Cargo Sales and Revenue Accounting Processing Integrated Approach to Passenger Revenue Accounting and Control Passenger Fares and Ticketing - Advanced Passenger Fares and Ticketing - Basic Passenger Fares and Ticketing Alterations Passenger Fares Workshop - Basic Passenger Interline Accounting and Control Passenger Proration - Advanced Passenger Proration - Fundamentals Passenger Revenue Control - Initial Passenger Tariff Workshop Sales Accounting and Control Simplified Interline Settlement (SIS) Simplified Interline Settlement (SIS) - Cargo Simplified Interline Settlement (SIS) - Miscellaneous Simplified Interline Settlement (SIS) - Passenger
Description
Understand payment card transactions from authorization to settlement. Learn about fraud prevention, remediation and why PCA DSS is important in protecting cardholder data. Ensure your hard-earned revenue is protected and that interline billing transactions are carried out in the most cost effective way. Correctly price consignments and apply control mechanisms to protect and optimize your revenue. Gain the practical means and knowledge to monitor your cargo sales and revenue processing. Protect your revenue and increase productivity with a complete review of passenger revenue accounting and control activities. Master steps and checks in normal fare construction of a single pricing unit as well as for contiguous pricing units. Calculate restricted and unrestricted, one-way and round-trip fares. Understand global indicators and other carrier fare criteria. Learn to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations. Learn about pricing passenger air travel and interpreting fare rules and restrictions. Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions. Assess your entitlement in accordance with the Multilateral Proration Agreements-Passenger (MPA-P). Apply the rules of the Prorate Manual-Passenger (PMP) and the Multilateral Proration Agreement-Passenger (MPA-P) within your organization. Gain insight into passenger revenue control functions and develop the skills you need to maximize the revenue of your airline. Learn how to handle unused taxes, fees, and charges when a ticket is submitted for rerouting. Achieve maximum accuracy in your passenger sales accounting activities. Understand the impact of SIS and how to prepare for its implementation as described in the Integrated Settlement Participation Guide (ISPG). Understand the impact of SIS cargo interline billings and how to prepare for its implementation Understand the impact of SIS on Miscellaneous and UATP interline billings and how to prepare for its implementation. Understand the impact of SIS on passenger interline billings and how to prepare for its implementation.
3 5 5 5 5 10 5 4 5 5 5 5 5 3 5 2 2 2 2 2000 3100 3100 3100 2500 3900 2500 2500 595 3100 2500 2500 2400 2000 2500 1500 1500 1500 1500 1700 2635 2635 2635 2125 3315 2040 2125 595 2635 2125 2125 2040 1700 2125 1275 1275 1275 1290 1400 2170 2170 2170 1750 2660 1680 1750 595 2170 1750 1750 1680 1400 1750 1050 1050 1050 1080
Ground Operations
Ground operations are essential to the safety and punctuality of all passenger and freight traffic, and are equally important for airports, airlines and ground service providers. IATA ground operations training leads participants to perform up to modern industry standards through management and operational courses, and addresses all important topics concerning the performance of services, management and business relations between ground service providers and airlines.
DIPLOMAS
Required:
Airside Operations Excellence

Aircraft Loading Supervision Aircraft Turnaround Coordination
Required:
Ground Operations
Airport Operations Advanced Station Ground Handling Management
Required:
Quality Management for Ground Service Providers

Internal Audit for Ground Service Providers Quality Management (QMS) for Ground Service Providers
Contact Information
www.iata.org/training-groundops
40
COURSE LIST
Course Title
Aircraft Loading Supervision Aircraft Turnaround Coordination Aircraft Weight and Balance Airport Ramp Services Airport Ramp Services, eLearning Baggage Handling Services and Systems Business Aviation Handling and Fixed-Base Operations, FBO Cost Effectiveness & Revenue Optimization in Ground Operations Crisis Communications & Media Response for Airport and Station Managers Emergency Response Planning for Ground Service Providers Ground Operations Documentation and ISAGO Ground Operations Management Internal Audit for Ground Services ISAGO for Ground Service Providers Maintenance Diagnostic Systems, eLearning Passenger Assessment and Travel Document Check Passenger Ground Services Quality Management (QMS) for Ground Services SGHA-SLA and Effective Negotiation Behaviors Workshop Standard Line Maintenance Agreements Station / Ground Handling Management Station Operations Control Surface Movement Guidance and Control Systems (SMGCS), eLearning
Description
Learn the essential technical aspects of aircraft loading to optimize the use of ground service equipment and manpower. Learn the essential technical aspects of aircraft handling to lead your ramp team and optimize the use of ground service equipment and manpower. Learn the theories and principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet. This course prepares you for the Load Controller certification. Improve your understanding of ground service tasks and procedures, including safety and security measures. Explore the many ground service tasks involved in supporting aircraft both pre- and post-flight. Evaluate the baggage handling system from check-in to baggage claim, to maximize efficiency and enhance customer service. Learn best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent services. Learn how to establish cost effective ground operations as an airline or ground service provider. Learn how to handle a media response in an emergency situation before the corporate media response team arrives. Gain the skills you need to implement an emergency response plan and get your team ready to react in the event of an incident or accident. Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Learn how to supervise an airline station in a self-handled or out-sourced environment. Study the latest trends in passenger and baggage handling. Learn how to perform an audit and measure compliance with corporate policies, regulations, ISAGO requirements and customer standards. Gain a comprehensive understanding of the ISAGO Program to prepare your operations for a successful audit. Understand maintenance diagnostic systems and how to use the systems controls and indications. Based on the latest trends and industry best practices, this course provides tools to check travel documents, identify forged documents and potentially disruptive passengers. Skills to provide assistance and related passenger services at the check-in, gate and concourse of your airport. Learn the key components of a QMS that will help you transform your processes and promote sustainable quality throughout your organization. Learn how to use the new 2013 version of SGHA to its fullest as a commercial agreement and services description document. Learn how to use the IATA SGHA to its fullest potential as a commercial agreement and services description document for line maintenance services. This course helps you examine ground handling functions, in the passenger and cargo terminals, and the ramp. Analyze management responsibilities to ensure a high level of service. Learn operational essentials to perform quick turnarounds, minimize delays and react swiftly to real time irregularities. Familiarize yourself with the general procedures and indicators for a SMGCS operation at night or in low visibility conditions.
3 4 5 self-paced self-paced 3 3 3 2 4 5 self-paced 4 3 self-paced 3 self-paced 4 5 3 5 4 self-paced 2600 2900 3100 500 390 1900 2000 2000 1700 2200 3100 995 2200 1500 250 1900 500 2200 2100 2100 3900 2700 150 2210 2465 2635 500 390 1615 1700 1700 1445 1870 2635 845 1870 1275 250 1615 500 1870 2100 1785 3315 2295 150 1820 2030 2170 425 390 1330 1400 1400 1275 1540 2170 845 1540 1050 250 1330 425 1540 2100 1470 2730 1890 150
Organization and Human Performance

Strengthen your leadership abilities and your organization performance by acquiring the training tools needed to develop highly skilled and motivated employees that are empowered to perform at their best. IATA training solutions in Organization and Human Performance offers programs that extend from strategy planning and implementation to project and operations management through effective communication, training and human resources management. In any situation or industry, our extensive Organizational & Human Performance training portfolio can help you and your company become more effective and efficient in running ongoing operations.
DIPLOMAS
The General Management diploma offers candidates the option to design a diploma to meet their specific training needs.
General Management
Required:
Operations Excellence
Corporate Risk Management Customer Service Drive Corporate Performance Lean-Six Sigma in Aviation
Required:
Human Capital Management
Human Resources Management Leadership Development and Succession Planning Managing People Performance
Required:
Professional Training
Instructional Design Instructional Techniques Management of Training Principles of I-LEAD Train the Trainer - Advanced Training Needs Assessment
Leadership and Management Training Program with Harvard Business Publishing

Leadership & Management Diploma (with Harvard Leadership & Management Diploma (with Harvard Leadership & Management Diploma (with Harvard
ManageMentor), specialty in Cargo ManageMentor), specialty in Travel & Tourism ManageMentor), specialty in Aviation
Required:
Project Management
Monitoring and Controlling Multiple Projects Procurement and Contracts Management Project Management Essentials Project Management Advanced
Required:
Foundation in Travel and Tourism IATA Air Cargo Rating IATA Cargo Introductory Course IATA Dangerous Goods Regulations (DGR) Initial Category 3 Managing the Travel Business Travel and Tourism Consultant
Required:
Strategy and Communication

Change Management Effective Communication Skills International Negotiation Skills International Strategy Planning and Implementation Principles of I-LEAD
Contact Information
42
www.iata.org/training-humanperformance
COURSE LIST
Course Title
Aviation 360 Change Management Corporate Risk Management Customer Service Drive Corporate Performance Effective Communication Skills Human Resources Management IATA Governance and Systems in the BSP Instructional Design Instructional Techniques International Financial Reporting Standards Introduction International Negotiation Skills International Strategy Planning and Implementation Leadership Development and Succession Planning Lean - Six Sigma in Aviation Management of Training Managing Across Cultures Managing People Performance Monitoring and Controlling Multiple Projects (30 PDUs) Organization Development and Restructure People Management and Development for Airlines (PMDA) Principles of I-LEAD Procurement and Contracts Management (30 PDUs) Project Management - Advanced (30 PDUs) Project Management Essentials (30 PDUs) Project Planning and Design Self-leadership Trade Union Structure & Negotiations Train the Trainer - Advanced Training Needs Assessment
Description
This course aims at developing your Business Intelligence skills by using passenger, cargo and airport data to form a strong strategy decision. Learn how to effectively lead organizational changes using a change strategy and leadership development plan. Study Integrated Risk Management techniques for aviation industry operations and learn how to implement risk management processes in your organization. Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty. Learn how performance measurements enhance your organizations ability to deliver its mission. Explore how effective communication skills are crucial to the success of any business. Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy. This course helps to gain an understanding of implementing checks and controls within travel agencies. Systematically design, develop, implement, and evaluate training using an instructional design model. Convert training needs into performance objectives. Learn how to manage and evaluate training events, and gain practical experience in presenting and communicating in a classroom setting. Study key International Financial Reporting Standards (IFRS) used for preparing financial statements in the airline industry. Prepare for each phase of a negotiation process, and determine both shortterm and long-term costs of negotiating. Examine competitive advantage, governmental and economic changes, and strategic agility in the global aviation industry. Understand how succession planning and talent development need to be linked with strategic planning and performance evaluation. Understand lean management tools; focus on greater value for the customer and the elimination of waste throughout business processes. Develop strategic plans for program development, maintenance and renewal, and improve your management of training resources. Polish your communication skills, and improve your understanding of cultural awareness as an airline service provider. Maximize the performance of the people you manage. Develop your communication and management skills to improve the performance of your staff. Deliver high-quality projects by avoiding delays and high costs. Learn key principles of scope management and change control. Learn to evaluate various management options to meet current organizational challenges. Learn how to enhance existing HR processes, internal communication and people performance. I-LEAD is a comprehensive leadership development program that builds cultural intelligence while delivering tangible business results. Learn how to properly manage and control the procurement process with your suppliers. Develop your skills to lead successful projects through project management planning and project requirement assessment. Develop the skills required to effectively lead and manage successful projects. This course offers 30 PDUs towards your Project Management Professional certification and is delivered by a Certified Project Management Professional (PMP). Evaluate your strengths and weaknesses, and improve your performance. Gain insight into the laws and regulations surrounding trade unions and successful negotiations. Improve your instructional skills to prepare, conduct and evaluate aviation training. Learn how to improve performance through needs assessments and the latest training techniques.
5 3 5 3 5 5 5 2 5 5 3 5 3 3 5 5 3 5 5 5 4100 1900 2500 1900 2500 2000 2500 1100 2500 2500 2000 2200 2500 2500 2500 2500 2000 2500 2500 2500 in-co only 3 5 5 5 5 2500 2500 2500 2500 2500 in-co only 5 3 3 1900 2000 2000 3485 1615 2125 1615 2125 1700 2125 1100 2125 2125 1700 1870 2125 2125 2125 2125 1700 2125 2125 2125 in-co only 2125 2125 2125 2125 1870 in-co only 1615 1700 1700 2870 1330 1750 1330 1750 1400 1750 1100 1750 1750 1400 1540 1750 1750 1750 1750 1400 1750 1750 1750 in-co only 1750 1750 1750 1750 1540 in-co only 1330 1400 1400
Quality, Audit and Airline Operations

These courses provide skills and tools to ensure quality across all areas of operations. Quality and internal audit courses prepare operations teams to develop, implement and maintain quality management systems in compliance with IOSA, ISAGO and other regulatory requirements. Airline operations courses focus on providing safety and service standards, both in the air and on the ground.
DIPLOMAS
Required:
Airline Operations
Emergency Planning and Response Management Flight Operations Management
Required:
Airline Quality Management

Aviation Internal Auditor Quality Management (QMS) for Airlines
Contact Information
www.iata.org/training-quality
44
COURSE LIST
Course Title
Airline Cabin Crew Training Airline Customer Service Airline Passenger Services Aviation Internal Audit Implementation Aviation Internal Auditor Basic Aerodynamics, eLearning Cargo Quality Management Charts, Maps and Airspace - eLearning Digital Principles - Advanced, eLearning Digital Principles - Basic, eLearning Document Control Systems Earth Orientation, eLearning Extended Twin Engine Operations (ETOPS), eLearning Fatigue Risk Management Awareness, eLearning Cabin Crew Fatigue Risk Management Awareness, eLearning Flight Crew Fatigue Risk Management Awareness, eLearning Maintenance Personnel Flight Operations Management Internal Auditor Refresher ISAGO for Auditors Maintenance and Engineering Management Maintenance Cost Management Management of Aviation Quality and Service Civil Aviation Pre-Flight Planning, eLearning Quality Management (QMS) for Airlines Quality Management System (QMS) Implementation Quality Management Systems (QMS) for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers RVSM (Maintenance), eLearning Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation Weather Theory, eLearning
Description
Learn how to manage passenger interaction and implement safety procedures. Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Study customer service best practices, conflict management and the development of other soft skills combined with a review of international passenger and baggage handling standards. Learn how to structure your internal audit program around a clear strategy, scope and plan. Study best practices that will help you deliver long-term results. The audit requirements, procedures and skills you need to know to get started as an internal auditor: audit scope, objectives, follow-up and closing, plus practical exercises. Understand the issues that affect aircraft performance in-flight, such as flight loads or turbulence. Learn about quality management and cargo 2000 and how they can be successfully applied within your air cargo operations. Study charts from U.S. airports, VFR Nav and special use airspace, as well international laws and conventions that govern the legal aspects of international flight. This course helps you understand APU indications, as well as DCU, IAPS, and crew alert logic. Explore the history of digital aviation technology, and learn about basic binary and digital codes. Document control is essential to a QMS and for compliance with industry regulations. This course gives you a test environment to build your own document control procedures. Learn about the earths geography and topography, and improve your knowledge of weather systems. Study ETOPS regulations and understand the ETOPS approval and monitoring process. Learn how you can enhance cabin crew safety at a time when fatigue is increasingly cited as a contributing factor in incidents and accidents. Learn how you can enhance flight crew safety at a time when fatigue is increasingly cited as a contributing factor in incidents and accidents. Learn how you can enhance maintenance personnel safety at a time when fatigue is increasingly cited as a contributing factor in incidents and accidents. Align your flight operations with regulatory requirements and learn how to manage recruitement and training. Improve your ability to plan, budget and support your staff and crew. Update your knowledge of regulatory requirements and discover new ways to improve your internal audit program. A requirement for all IATA member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices. Meet your AOC requirement while implementing maintenance programs that enhance operational safety and the profitability of you airline. This course helps airlines and MROs to benchmark, control, and reduce maintenance and engineering-related costs. Learn how to manage aviation quality with a process-driven approach. Increase customer satisfaction and safety by following industry best practices. Study aircraft limitations, weight and balance, and develop your skills in performance calculation and pre-flight planning. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills through practical exercises. Learn how to bring the necessary discipline and control to your operations. Review strategies to identify problems, assign resources, and evaluate the effectiveness of your QMS. Implement quality management, improve customer service and safety: for Civil Aviation Authorities and Air Navigation Service Providers.
self-paced self-paced 5 3 5 self-paced 3 self-paced self-paced self-paced 4 self-paced self-paced self-paced self-paced self-paced 5 4 3 5 4 5 self-paced 4 3 5 500 500 3100 2000 3100 150 2200 150 200 150 2200 150 250 120 120 120 2500 2200 2000 2500 2500 3100 100 2200 2000 3100 250 3100 150 500 500 2635 1700 2635 150 1870 150 200 150 1870 150 250 120 120 120 2125 1870 1700 2125 2125 2635 100 1870 1700 2635 250 2635 150 425 425 2170 1400 2170 150 1540 150 200 150 1540 150 250 120 120 120 1750 1540 1400 1750 1750 2170 100 1540 1400 2170 250 2170 150
Understand the maintenance of RVSM and its initial approval requirements self-paced and process. Learn how to build a management system that integrates safety, quality and 5 risk processes for all aviation operations. Study the fundamentals of weather theory, the risks that weather can pose self-paced and the information products that can be used to properly plan for weather.
Safety
Safety is IATAs top priority and our safety training is designed to develop safe, productive working environments throughout the industry. Our hands-on courses look at safety management, workplace safety, operational safety and regulatory requirements to help professionals ensure consistent regulatory compliance in the workplace.
DIPLOMAS
Required:
Integrated Risk Management (IRM)

Risk Management Foundations Risk Management Integration Risk Management Practical Implementation
Required:
Safety Management for Airline

Safety Management Systems (SMS) - Implementation and Control Safety Management Systems (SMS) for Airlines
Required:
SMS Implementation Professional

Developing an Effective Safety Culture Safety Management Systems (SMS) - Implementation Methodology Safety Management Systems (SMS) - Implementation Plan I Safety Management Systems (SMS) - Implementation Plan II
Contact Information
www.iata.org/training-safety
46
COURSE LIST
Course Title
Advanced Crew Resource Management / Threat Error Management - Initial, eLearning Advanced Safety Management Systems (SMS) in Civil Aviation Aircraft Accident Investigation Airside Operations - Safety Compliance Basic Airside Safety, eLearning Basic Crew Resource Management - Threat and Error Management (CRM/TEM), eLearning Crew Resource Management - Threat and Error Management, CRM-TEM Crisis Management Center (CMC) and Family Assistance Developing an Effective Safety Culture Emergency Planning and Response Management Fuel Tank Safety - Level Fuel Tank Safety - Level II Introduction to Safety Management Systems (SMS) Introduction to Safety Management Systems (SMS), eLearning IOSA-SMS Requirements Management of Airside Safety MRM - Maintenance Resources Management Risk Management Foundations Risk Management Integration Risk Management Practical Implementation SAFA Essentials Safety Management Systems (SMS) - Implementation and Control Safety Management Systems (SMS) - Implementation Methodology Safety Management Systems (SMS) - Implementation Plan I Safety Management Systems (SMS) - Implementation Plan II Safety Management Systems (SMS) - Train the Trainer Safety Management Systems (SMS) for Airlines Safety Management Systems for Cargo
Description
Study the basic principles of CRM and TEM, and their applications. Understand the importance of resource management and of approach and departure briefings. Learn the latest on how to manage a performance-based SMS and how to integrate SMS into other management systems. Prepare your staff to plan and organize a GO-team to participate in an aircraft accident investigation. Learn how to identify and correct safety hazards while reducing costs. An interactive, flexible and cost-effective way to learn about implementing best practices in airside safety. Gain the required skill-set to deliver effective CRM and TEM in a multi-crew environment. Learn strategies to prevent error at all phases of flight through the optimization of people, resources, equipment and procedures. Learn about airline accountability, credibility and reputation based on the response after an incident or accident. A rigorous approach to aligning organizational culture with safety culture, helping you to reinforce safety and implement a Safety Management System (SMS) in your organization. Design and execute an emergency plan with insight into ICAO, the National Transportation Safety Board, and state regulations. Learn how to comply with EASA Part 145 requirements such as the basic elements of FTS issues and be aware of the items requiring safety consideration. Learn how to comply with EASA Part 145 requirements and identify unsafe conditions that can result in Airworthiness Limitation Items. Understand the function, role and importance of developing and implementing a Safety Management Systems (SMS). Understand the function, role and importance of developing and implementing a Safety Management System (SMS). Learn how to comply with the latest IOSA provisions for Safety Management Systems (SMS). Learn how to manage aircraft safety, prevent accidents, supervise airside operations and comply with industry best practices. Receive tools to run safer and more cost-effective maintenance and engineering operations. Learn how to integrate risk management into your operations, maximizing operational capability, reducing costs and improving resource allocation. Learn how to customize the risk model to better fit your organizational culture and business model, and apply a practical approach on performance measurement. Get practical guidance through exercises and workshops on risk management implementation processes. Understand the SAFA program framework and its relation with the EU blacklist. Learn what internal procedures need to be set to avoid SAFA Findings. Improve the effectiveness of your Safety Management System using a comprehensive assessment methodology. Interpret SMS documentation and its application to daily operations in order to facilitate implementation and promote organizational change. Receive templates that allow you to manage the projects and initiatives within your SMS implementation plan. Review the progress of your SMS implementation project from the Implementation Plan I course with a panel of industry professionals. Learn how to develop SMS training for your organization that is compliant with regulatory requirements. Prepare for the upcoming safety management requirements of ICAO annex 19 and comply with existing requirements for personnel licensing, operation of aircraft and more. Develop and manage an integrated Safety Management System (SMS) tailored for cargo.
self-paced 5 5 5 self-paced self-paced 4 3 2 5 1 2 self-paced self-paced 3 5 4 4 4 4 2 3 5 3 3 3 5 5 400 3100 2500 2500 120 350 2200 2000 1100 2500 600 1500 250 80 2000 2200 2200 2200 2200 2200 1500 2000 3100 2000 2000 2000 3100 3100 400 2635 2125 2125 120 350 1870 1700 1100 2125 600 1275 250 80 1700 1870 1870 1870 1870 1870 1275 1700 2635 1700 1700 1700 2635 2635 400 2170 1750 1750 120 350 1540 1400 1100 1750 600 1050 215 80 1400 1540 1540 1540 1540 1540 1050 1400 2170 1400 1400 1400 2170 2170
Travel and Tourism

Over 200 million people work in the travel and tourism industry worldwide. IATAs International Travel & Tourism Training Program is designed to give you the skills and knowledge to maximize career opportunities in this rapidly expanding industry. From entry-level travel agent basics to senior management for agencies or tour operations, each course leads to an IATA qualification, recognized internationally by the travel industry.
DIPLOMAS
HOSPITALITY MANAGEMENT
Required:
Travel and Tourism Consultant

Required:
Food and Beverage Manager Tourism Essentials Tourism: Next Generation
Travel and Tourism Consultant
TRAVEL SALES & OPERATIONS

(with Android Tablet)
Required:
Hospitality Services
Bartender Food and Beverage Server Front Desk Agent Housekeeping Room Attendant Line Cook
Required:
Foundation in Travel and Tourism Managing the Travel Business Travel and Tourism Consultant
Required:
FOUNDATION IN TRAVEL AND TOURISM

Foundation in Travel and Tourism
Required:
Managing the Travel Business

Managing the Travel Business
Contact Information
www.iata.org/travel-tourism
48
COURSE LIST
Course Title
Bartender BSP Agent Best Practices and Common Solutions BSP Agent Billing Reports and Procedures BSP Agent Remittance Procedures BSP Essentials for Travel Agents BSP Standard Documents and Procedures Food and Beverage Manager Food and Beverage Server Foundation in Travel and Tourism Front Desk Agent Global Distribution Systems Fares and Ticketing Course - AMADEUS Global Distribution Systems Fares and Ticketing Course - GALILEO Global Distribution Systems Fares and Ticketing Course - SABRE Housekeeping Room Attendant IATA Geography in Travel Planning Introduction to BSPlink Introduction to the BSP System and BSP Language Line Cook Managing the Travel Business Reservation Sales Agent Selling International Rail Transportation Serving the Travel and Tourism Customer Social Media for the Travel Industry
Description
Learn how to apply effective selling techniques and how to maintain a beverage and food inventory. Identify common challenges faced by travel agents in BSP and gather solutions and best practices. Learn about the agent reporting process in the Billing and Settlement Plan (BSP) and how to interpret the data. Examine the Agent Remittance process of the Billing and Settlement Plan (BSP), including the reporting calendar and debt identification. Learn about BSP operations and how to make the best use of the system. Improve your understanding of ticketing authority and of the standard traffic documents used in BSP, including the VMPD. Learn how to manage a team of food and beverage servers and supplies to ensure optimum efficiency in a dining facility. Improve your interpersonal skills and sales technique to provide a superior dining experience. Explore essential aspects of travel sales, such as geography, transportation, customer service and GDS functionality. Learn how to handle hotel front desk procedures and enhance your guests experience. Use Amadeus to price journeys using the mileage system. Use Galileo to price journeys using the mileage system. Use Sabre to price journeys using the mileage system. Learn how to liase with maintenance, stock linen rooms and deliver exceptional service. Learn how to plan travel itineraries, calculate travel time and understand three-letter city codes. Explore Billing and Settlement Plan (BSP) reporting and remittance processes and BSPLink user functionality. Learn how the IATA Billing and Settlement Plan (BSP) works and how it benefits a travel agency. Be able to interpret and use BSP terminology. Learn how to prepare quality food and beverages in a fast-paced environment. Improve your management skills in accounting, marketing and product development. Improve your customer service skills and learn how to manage customer expectations. This course provides knowledge of global passenger rail products and skills in organizing international rail journeys. Learn about recent developments in passenger rail transport that supports tourism growth and niche travel. Understand what makes good customer service, and how to develop customer loyalty. This how to e-course is designed for travel professionals and highlights how to implement social media strategies through the four major social networking sites: Facebook, Twitter, YouTube and LinkedIn. This course will make you functional in travel sales. You will learn to sell, make and manage flight, hotel and cars reservations. The course blends a theory manual with hands-on simulated GDS training in Amadeus, Galileo or Sabre. Improve your basic occupational knowledge and skills in the tourism industry. Learn about the latest trends in tourism and how sustainable tourism influences travel consumer decisions and industry initiatives. Improve your skills in selling travel and tourism and become a travel consultant specialist.
self-paced self-paced self-paced self-paced self-paced self-paced self-paced self-paced self-paced self-paced self-paced self-paced self-paced self-paced self-paced self-paced self-paced self-paced self-paced self-paced self-paced self-paced self-paced 315 69 69 69 399 99 690 315 765 315 455 455 455 315 75 99 69 315 675 315 75 75 299 315 69 69 69 399 99 690 315 765 315 455 455 455 315 75 99 69 315 675 315 75 75 299 285 69 69 69 399 99 630 285 605 285 390 390 390 285 75 99 69 285 530 285 75 75 299
SMART Course (Selling and Managing Airline Reservations and Travel) Tourism Essentials Tourism: Next Generation Travel and Tourism Consultant
self-paced self-paced self-paced self-paced
475 315 460 695
475 315 460 695
415 285 400 540
REGISTR ATION AND CONTACTS
Registration
Classroom Registration
Early Bird Discount
Register early and save. Take advantage of year-round savings when you register early for any course offered at an IATA Training Center.
Register 3 weeks early* Register 3 months early*
Save USD $100
Early Bird Discount
Receive a 20% discount**
Payment: Fees & Options

Prices are subject to change.
*Time one must register before the course start date. **Payment must be made by credit card or clearing house.
Fees are payable in US dollars. They are indicated per person and include course tuition and documentation. Fees do not include accommodation, meals, transportation or applicable taxes.
Payment Notice
Complete payment must be received 4 weeks prior to the beginning of the course (or upon registration, whichever is later). Failing receipt of payment, ITDI reserves the right to deny access to the course. ITDI does not accept cash payment.*
Token Payment option
A convenient token payment option has been developed to aid you in enrolling your employees in IATA courses throughout the year through an easy, one-time fee.
Bank Draft/Cheque or Money Order**

Made payable to IATA, drawn on a Canadian or U.S. branch of a bank. All bank drafts/cheques must be micro-encoded.
Bank wire transfers should be made to**:

IATA Account No: 400-749-8 Bank Number: 003 Branch Number: 00001 Royal Bank of Canada 1, Place Ville Marie, Montreal, Quebec, Canada H3C 3B5 Swift Code: ROYCCAT2 ABA No./Routing No.: 021000021
1 2 3
Simply call an ITDI center or sales representative to open an account. Deposit the budget allocated toward your organizations training needs. You will then receive a traceable enrollment key number that can be forwarded to each employee whom would like to enroll in one of our courses.
*Terms and conditions are subject to change. Please visit www.iata.org/ training/Pages/terms-conditions.aspx for details. **Please include your name, organization and course title/code on your bank Wire Transfer/Bank Draft/Cheque or Money Order to ensure that your payment is appropriately allocated.
IATA Training and Development Institute offers special discounts to specific organizations around the world. Please refer to the lists below to see how your organization can benefit.
Membership Discounts
Members
www.iata.org/sp Members of the following organizations are eligible for member prices:
IATA Member Airlines

www.iata.org/members
ICAO Civil Aviation Authorities

www.icao.int
IGHC Members
www.iata.org/ighc-directory
Accredited Travel and Cargo Agencies*

www.iata.org/checkacode
IATA Strategic Partners
ACI Members
www.airports.org
GSSA Members
www.iata.org/cass
Developing Nations Members are member organizations that are headquartered in developing nations. To see whether your organization is a member, please refer to: www.iata.org/dna-countries
50
Developing Nations Members
CORPORATE CONTACTS
Interested in receiving instructor-led training at your own facility?
Contact an IATA representative for a customized in-house training solution that satisfies your training needs.
IATA in your region

Asia Pacific
Mr. Lu LUO Direct Sales Representative Tel: +65.6499.2311 Email: luolu@iata.org
Europe/Russia/CIS
Mr. Vyron Manousos LOUPASIS Direct Sales Representative Tel: +41.22.770.2565 Mobile: +41.78.880.35.62 Email: loupasisv@iata.org
The Americas
Ms. Monica VEGH REQUENA Direct Sales Representative Tel: +1 514.874.0202 ext 3540 Email: veghm@iata.org
China/North Asia
Ms. Rachel ZHANG Direct Sales Representative Tel: +86.108.571.9351 Mobile: +86.13.90.11.92.355 Email: zhangl@iata.org
India/South Asia
Mr. Gurjit GILL ITDI Regional Training Business Development Manager Tel: +91.124.497.7111 Email: gillg@iata.org
Middle East/Africa
Mr. Rabih KIKANO Manager, Direct Sales Tel: +96.265.804.245 ext 1218 Email: kikanor@iata.org
Product Management
Mr. Ismail ALBAIDHANI
Head, Global Partnership and Learning Innovation, ITDI Tel: +1.514.874.0202 Ext. 3632 Email: albaidhani@iata.org
Mr. Elin LAMBREV

Product Manager, Cargo Tel: +1.514.874.0202 ext. 3462 Fax: +1.514.390.6704 Email: lambreve@iata.org
Mr. Dimitrios SANOS

Product Manager, Airport and Ground Operations Training Tel: +41.22.770.2585 Fax: +41.22.770.2865 Email: sanosd@iata.org
Ms. Isabella ANDERSON

Product Manager, Cargo and DGR Training Tel: +41.22.770.2895 Fax: +41.22.770.2681 Email: andersoni@iata.org
Mr. Denis LEBEL

Product Manager, Quality & Airline Operations Tel: +41.22.770.2885 Fax: +41.22.770.2681 Email: lebeld@iata.org
Ms. Karen STEPHENSON

Product Manager, Civil Aviation, Air Navigation Services and Environment Tel: +41.22.770.2587 Fax: +41.22.770.2681 Email: stephensonk@iata.org
Ms. Adelia CANDIDO

Product Manager, Travel and Tourism Tel: +1.514.874.0202 ext. 3433 Fax: + 1.514.390.6704 Email: candidoa@iata.org
Ms. Theresa LIGHT

Product Manager, Airline Management and Law Training Tel: +1.305.779.9861 Fax: +1.305.262.2654 Email: lightt@iata.org
Ms. Filipa TOSCANO

Product Manager, Safety Training Tel: +41.22.770.2897 Fax: +41.22.770.2681 Email: toscanof@iata.org
Mr. Constantine HATZIGEORGIOU

Product Manager, Aviation Studies Tel:+1.514.874.0202 ext. 3131 Fax: +1.514.390.6704 Email: hatzigeorgiouc@iata.org
Mr. Eli MANDELAWY

Product Manager, Aviation Security Training Tel: +41.22.770.2975 Fax: +41.22.770.2681 Email: mandelawye@iata.org
51
Contact:
www.iata.org/training
www.iata.org/training-contact
training-info@iata.org

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Diploma Programs Certification Programs 19

REGISTRATION AND CONTACTS 50 50 51

Distance Learning Technology

IATAs mission is to represent, lead and serve the airline industry.

EMPOWERING PEOPLE AND THE INDUSTRY.

trained through IATA Training Centers every year

trained through IATA Global Training Partners every year

For every industry segment, a solution...

delivered in several languages.

IATA-Harvard Business Publishing

Leadership and Management Training Program

IATA-Nanyang Business School

Advanced Management Program in Air Transport (INAMP)

Executive MBA with specialization in Aviation and Air Transport Management

Diploma of Advanced Studies in Aviation Management

Executive MBA specialized in Aviation Management

IATA-Stanford Center for Professional Development

Aviation Management Certification Program

CAE Inc. (CAE)

IATA Training Centers (ITC)

IATA TRAINING CENTER LOCATIONS

Authorized Training Centers (ATC)

Accredited Training Schools (ATS)

IATA Regional Training Partners (RTP)

ATNS Aviation Training Academy (ATA)

Aviation Security Company Limited (AVSECO)

Ghana Civil Aviation Authority (GCAA)

Jardine Airport Services Limited

Hong Kong, Peoples Republic of China

Singapore Aviation Academy

Interested in becoming an IATA Regional Training Partner?

Egypt Air Training Center

Turkish Airlines Aviation Academy

Gulf Centre for Aviation Studies (GCAS)

Gulf Aviation Academy

Muharraq, Kingdom of Bahrain

Silver Falcon Enterprises LLC

MIDDLE EAST AND NORTH AFRICA

Qatar Aeronautical College

How to get started:

Benefits of classroom training:

Benefits of In-Company training:

Distance Learning Technology

AIR NAVIGATION SERVICES

ADVANCED AIR TRAFFIC CONTROL

Refresher Training for Air Traffic Controllers

AIR NAVIGATION SERVICES MANAGEMENT

AIR TRAFFIC SERVICES MANAGEMENT

Diploma - Required course Diploma - Elective course

AIRLINE MANAGEMENT AND BUSINESS DEVELOPMENT

AIRLINE BUSINESS DEVELOPMENT

Airline Marketing - Advanced Airline Sales Strategies - Advanced

SENIOR AIRLINE MANAGEMENT

Diploma - Required course Diploma - Elective course

AIRPORT PLANNING, MANAGEMENT AND OPERATIONS

ADVANCED AIRPORT OPERATIONS

AIRPORT STRATEGIC MANAGEMENT

Airport Commercial Management Airport Strategic Management

Diploma - Required course Diploma - Elective course

AVIATION Environment and Fuel

Aviation Fuel Management

Diploma - Required course Diploma - Elective course