Answer all the questions 1. Objectives Shall be a. Specific b. Measurable c. Achievable d. Realistic e. Time Bound f.

All of the above

2. Product Realization is driven by the need for a. Continuous Improvement b. Continual Improvement c. Improvement d. None of the above

3. The difference between Corrective actions and Preventive actions is : a. Corrective actions are short term and Preventive actions are long term b. Corrective actions are for correction of the problem and preventive actions are to prevent the reoccurrence c. Corrective actions are for problems occurred and preventive actions for potential problem solving. d. None of the above

4. Which one of the following clauses addresses product inspection on the production floor? a. 7.5.1 b. 7.5.3 c. 7.5.4 Page 1 of 3

d. 8.2.4

5. Which of the following is not a requirement of ISO 9001:2000? a. Business Plan communication b. Management Meetings for quality objectives c. Employee meetings d. Communications methods

6. Which of the following is required to identify the competency of employees? a. Education b. Training c. Skills needed for the job d. Experience against the requirement e. All of the above

7. Which one of the following is not a requirement for review in Management review meetings? a. Preventive actions b. Changes in Quality objectives c. Employee performance reviews d. Continual improvement logs

8. The Contract review process must address all of the following requirements except: a. Regulatory requirements b. Customer specific requirements c. Future years contracts d. None of the above Page 2 of 3

9. Mandatory Procedures required according to ISO 9001:2008 are a. Control of documents b. Control of Records c. Internal Audit d. Control of Nonconforming Product e. Corrective Action f. Preventive Action

g. All of the above

10. What does it mean when you see the word shall? a. Mandatory b. Not needed c. May be needed d. All the above

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