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QUESTIONNAIRE FOR GRIEVANCES HANDELING FOR EMPLOYEES

1) Name of the Respondents-----------------------------------2) Designation------------------------------------------------3) Age a) 18-20 b) 21-30 c) 31-40 d) over 40

4) Working experience? a) 1-3 year b)5-10 c)10-20 d)20and above

5) Is work culture supportive in your organization? a) Mostly b) Rarely c) Sometimes d) Not at all

6) How often you face grievance in your organization? a) Mostly b) Rarely c) Sometimes d) Not at all

7) Most of your grievances are related to: Work Environment Supervision Workgroup Social Injustice

Economic (Salary, Reward, Incentives)

9) Who does you report / share if you have any grievances? a) Superior b) Colleagues (discussion) c) Function head d) Head of HR department 10) How often you complaints and grievance being taken care off? a) Mostly b) Rarely c) Frequently d) Not at all

11) How long your superior takes on a complaint (duration of handling process)? a) 2 Weeks b) 6 Weeks c) Indefinite d) Depends upon level

12) To what level the Management is effective in grievance settlement? a) Completely b) To a certain extent c) To a satisfactory 13) Please indicate total workload changed during last three years? a) Workload has decreased b) Remained the same c) Workload increased d) Not at all

14) Does the top Management pressure is the main reason for Grievance? a) Yes b) No 15) Have you ever faced grievance related to Performance Appraisal Process? a) Yes b) No 16) Are you satisfied with the existing grievance settlement system of DHANDAPANI steels pvt ltd? a) Mostly b) Rarely c) Sometimes d) Not at all

17) Is the decision taken by the top management related to your grievance is satisfactory? a) Mostly b) Hardly c) Partly d) Never

18) Suggestions if any