Warm-up activity: USEFUL E-MAIL EXPRESSIONS

WHY BOTHER TO COMMUNICATE EFFECTIVELY?

 Stronger
Faster Earlier

decision making

problem solving warning of potential problems productivity and lower costs

Increased Stronger

business relationships

 Clear

persuasive marketing messages

professional image

Enhanced Greater Better

employee engagement

financial results connection with stakeholders

Stronger

BUSINESS COMMUNICATION vs SOCIAL COMMUNICATION

 Word

choices Personal motive vs professional motive R-E-S-P-E-C-T

 The

value of Business Communications Etiquette On phone calls On emails On in-person meetings

 Communications

nowadays faster, more often, different channels Communicating well supporting positive impressions, productive work among groups and lasting relationships

 Returning

a phone call Following up on a request Listening intently