Professional Documents
Culture Documents
Trainer:
Subroto Ghosh
Customer Relationship Manager
IL&FS Property Management & Services limited
Training Agenda
Learning Objectives
Introduction
Understanding the causes of stress
Effects of stress
The power of choice
Relaxation and stress reduction
techniques
Your action plan
Mastering Stress
Learning Objectives
After completing this workshop presentation,
you will be able to:
4. Develop an understanding of the demands of
under- and over-stimulation
Mastering
Trainer : Subroto Ghosh Stress
Unit One – Understanding the
causes of stress
Mastering
Trainer : Subroto Ghosh Stress
Stress Mastery is about finding balance
Mastering
Trainer : Subroto Ghosh Stress
What is this thing called “stress?”
Official definition:
Anything that requires an adaptive response on the part of
the organism.
Mastering
Trainer : Subroto Ghosh Stress
Dr. Hans Selye, the “father” of stress research:
Make the distinction between harmful and
beneficial stress
Helplessness Achievement
Frustration Satisfaction
Disappointment Fulfillment
Panic Meaning
Physical & psychological Balance
damage Emotional & psychological
health
Mastering
Trainer : Subroto Ghosh Stress
Four basic sources of stress
1. Environment
weather, noise, traffic, pollution
3. Social
deadlines, financial, job, demands for time,
relationships
5. Physiological
aging, illness, injuries, exercise, nutrition, sleep,
physical reactions
to stressors
7. Your thinking
your interpretations of events and experience
Mastering
Trainer : Subroto Ghosh Stress
Identifying sources of stress in the workplace
Activity
Mastering
Trainer : Subroto Ghosh Stress
Reactions to stress
Threat
determined
Fight or Flight
response
Mastering
Trainer : Subroto Ghosh Stress
Signs of Fight-or-Flight: Physical Symptoms
Mastering
Trainer : Subroto Ghosh Stress
Signs of Fight-or-Flight: Psychological Symptoms
Mastering
Trainer : Subroto Ghosh Stress
Time Dependent Stress Stages
Fight or Flight: Alarm = Sympathetic Arousal
Short term: Reaction for immediate crises, emergency
responses
(duration is in minutes)
SAM: SympathoAdrenoMedulla (Hypothalamic responses)
Intermediate: angry, upset, frustrated, argumentative
(duration is for hours)
PAC: PituitaryAdrenoCortical
Long-lasting with greater damage potential
(duration is for days/weeks).
Chronic stress
Long term worry, guilt, worry and apprehension leads to
insomnia,
fatigue and illness.
Mastering
Trainer : Subroto Ghosh Stress
Fight-or-Flight
Chronic Stress
Fight or
Exhau
stion
Homeostasis
Percei
X
ved
Threat Retur n
to
stasis
Homeo
FACT: Problems at work are more strongly associated with
health complaints than are any other stressors – more so
than even financial problems or family problems. (St. Paul
Fire and Marine Insurance Co.)
Mastering
Trainer : Subroto Ghosh Stress
Downside of Fight-or-Flight
Activity
List three real and three perceived dangers you
faced in the last month.
Mastering
Trainer : Subroto Ghosh Stress
Review of Fight-or-Flight
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Trainer : Subroto Ghosh Stress
Unit Two – Effects of Stress
Mastering Stress
Selye’s General Adaptation Syndrome (GAS)
R
e
si
st
a
n
c
e
to
St
Phase 2: Phase 3:
re Phase 1:
Resistance Collapse
Alarm
Shock
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Trainer : Subroto Ghosh Stress
Negative Physical Effects of Stress
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Trainer : Subroto Ghosh Stress
Negative Physical Effects of Stress
Fact: Eighty percent of all visits to doctors’ offices are for stress-
related
disorders.
Fact: Dentists report stress causes patients to grind their teeth
during sleep
Mastering
Trainer : Subroto Ghosh Stress
Negative Psychological Consequences of Stress
Mastering
Trainer : Subroto Ghosh Stress
Negative Psychological Consequences of Stress
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Trainer : Subroto Ghosh Stress
Negative Occupational Consequences of Stress
•Lack of concentration
•Lower productivity
•Increased frequency of mistakes on the job
•Higher rate of on the job injuries
•Higher rate of absenteeism
•Irritability, conflict with co-workers and supervisors
Mastering
Trainer : Subroto Ghosh Stress
Positive Stress
•Alleviates boredom
•Provides variety
•Opportunity for change
•Opportunity for personal growth
•Sense of achievement, fulfillment, satisfaction,
accomplishment,
•Balance
Mastering
Trainer : Subroto Ghosh Stress
Unit Three – The Power of
Choice
Mastering Stress
Mind Body Connection
Mastering Stress
Barriers to Personal Power and Change
Breathing Techniques
Visualization
Meditation
Let Go of Tension
Davis, M., Eshelman, E. R., and McKay, M. (2000). The relaxation and
stress reduction workbook (5thedition). CA: Publishers Group
West.