Executive Summary ................................................................................................

6
Introduction ............................................................................................................. 7
Gati:An Introduction ............................................................................................ 8
HR Initiatives at Gati ......................................................................................... 13
Function of Different Department ...................................................................... 13
Services offered by Gati .....................................1Error! Bookmark not defined.
Value added services from Gati ........................................................................ 15
Sales channel of Gati ........................................................................................ 19
Gati cargo & Gati courier................................................................................... 22
SWOT Analysis of Gati ..................................................................................... 27
Review of Literature.............................................................................................. 31
Logistics : A Brief Review.................................................................................. 36
Logistics & SCM :Global & Indian Trend ........................................................... 40
Indian Logistic Industry ..................................................................................... 47
Indian Logistics Structure .................................................................................. 49
Oppertunities and challenges for indian Logistics Industries ............................. 60
Courier Indusry ..................................................................................................... 61
Classification of courier industry ....................................................................... 62
Cargo Industry ...................................................................................................... 74
Classification of cargo industry ......................................................................... 75
Oppertunities and challenges for indian cargo Industry .................................... 79
Indian Express Industry : An over view .............................................................. 81
Gati brand recall as a courier & cargo service provider.................................... 84
Cargo Industry .................................................................................................. 84
BRAND RECALL ................................................................................................... 93
PROJECT DESIGN ................................................................................................ 94
FINDING AND CONCLUSION ............................................................................. 110
RECOMMENDATION ........................................................................................... 114
BIBILOGRAPHY .................................................................................................. 116