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Questionnaire: Name: Age: Address: Family member:

Having cable or DTH:

cable

DTH

If having DTH 1.Which DTH service you are using? Airtel Tata sky Other specify, 2. What made you shift to DTH? Big TV Dish TV Sun TV

3. Why you opted the provider?

4. Scale your satisfaction with respect to picture quality specially in monsoon V. Bad Bad OK Good V. Good 5. What is the rental you pay for your services? less than 150 150-200 200-250 6. How many channels you get in the package? less than 50 50-75 75-100 7. Are you happy with the list of channels? Yes

250-300

300+

100-150

150+

No

8. Is there any add on service which you use? Specify?

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9. One best feature of your DTH & one worst feature?

10. Rate you satisfaction with the overall service you are getting? V. Bad Bad OK Good

V. Good

For Non- Airtel Customer, 11. If you will be getting free installation of Airtel DTH than will you shift to Airtel? Yes No

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