Online E-Ticket TDR Refund Process User Manual

WORKING PROCEDURE AND USER MANUAL FOR ON LINE E-TICKET/I-TICKET TDR REFUND PROCESS
Contents
Objective................................................................................ 1 General Instruction............................................................. 2 8 Module I (To be used by customer).............................. 9 18 Module-II (To be used by Corporate Office)................19 67 Module III (To be used by IRCTC Zonal/ Regional Office).........................68 80 Module IV (To be used by Railways)..........................81 110 Module V (To be used by Customer Care Staffs of IRCTC..............111 114 Appendices Abbreviations................................................................... 115 Meanings/Synonyms..................................................... 116 Emailids............................................................................117 Circulars............................................................................
ABBREVIATION:CR ECO ECR EDR EFT ER IRCTC Corporation KR NCR NER NF NR NWR SCR SEC SER SR SWR TDR TTE WCR WR : : : : : : : : : : : : : : : : : : : : : CENTRAL RAILWAY EAST COAST RAILWAY EAST CENTRAL RAILWAY Electronic Data Interchange Excess Fare Ticket EASTERN RAILWAY : Indian Railway Catering & Tourism
KONKAN RAILWAY NORTH CENTRAL RAILWAY NORTH EASTERN RAILWAY NORTH FRONTIER RAILWAY NORTHERN RAILWAY NORTH WESTERN RAILWAY SOUTH CENTRAL RAILWAY SOUTH EAST CENTRAL RAILWAY SOUTH EASTERN RAILWAY SOUTHERN RAILWAY SOUTH WESTERN RAILWAY TICKET DEPOSIT RECEIPT Travelling Ticket Examiner WEST CENTRAL RAILWAY WESTERN RAILWAY
115 115
SYNONYMS TDR STATUS:TDR Entered

Admin Approved
:
:
TDR has been filed successfully

Refund Eligible case approved by IRCTC Corporate/IRCTC Zonal Office : Non Eligible case rejected by IRCTC Corporate/IRCTC Zonal Office : Refund processed by Concerned Zonal
Admin Regret
CCM Approved Railway CCM Regret GGM Approved :
Non Eligible case repudiated by Zonal Railway : Refund Amount received from Zonal Railway and updated in IRCTC Database
GGM Regret
Non Eligible case repudiated by Zonal Railway and updated by IRCTC Zonal Office
TDR REFUND STATUS Approved : Bank Sent For Refund Refunded i-ticket : : : Refund Advice given to Bank Amount Refunded to the customers Account refers to a Railway reservation booked on this website for the consummation of which a printed Railway ticket on standard Stationery is dispatched by IRCTC to the Customer through the courier, which constitute the authority to travel on trains. refers to a Railway reservation booked on this website, for the consummation of which the customer prints out an Electronic Reservation Slip which, along with the concerned authorized personal identification, constitutes the authority to travel, in lieu of the regular ticket on standard Stationery. Refund Amount received from IRCTC Zonal Office and updated for further communication to
e-ticket
116 116
List of email-ids care@irctc.co.in etickets@irctc.co.in : : Customers mails to this email-id for their enquiries Customers mails to this email-id for e-Ticket cancellation request IRCTC registered agents mails to this email-id for their various requests Customers mails to this email-id for their TDR related enquiries mail-id from which automatic generated email is sent to customers on TDR refunds internal email-id for online-tdr application related enquires used by IRCTC offices & Railways offices 011-23345900, 011-23365681
agents@irctc.co.in
tdrprocess@irctc.co.in
tdr@irctc.co.in
newtdr@irctc.co.in
Contact Phone Number
CIRCULARS:IRCTC Letter No.2008/IRCTC/ERTD/Refund dated 06.06.2008 Railway Board Letter No.2008/TGI/10/P/Refund dated 20.06.2008 IRCTC Letter No.2008/IRCTC/ERTD/Refund dated 12.08.2008 Railway Board Letter No.2008/TG-I/10/P/Refund dated 29.8.2008 IRCTC Letter No.2008/IRCTC/ERTD/Refund dated 24.09.2008
TDR
117 117
Objective:1. To computerise the TDR Process 2. Customer can file TDR online and can view the status on-line 3. Web based System, so all carryout their part of process on-line 4. 5. Complete replication of Manual Process Use of IT to reduce manual paper work and speedup the TDR process
6. Better quality of service to customer 7. Our contribution to e-Governance process 8. Empower people with access to information
General Instruction:What is TDR and who are eligible? The TDR means Ticket Deposit Receipt. In case of i-ticket, the TDR will be issued by the Railway Authority, while in E-ticket there is no TDR issued But the customer has to file their claim through online facility provided by IRCTC. The link is available in www.irctc.co.in My Transaction File TDR for any of the following reason. The refund will be processed by concerned Zonal Railway as per extent Railway Rules. Once the refund will be received from concerned Zonal Railway the refunded amount will be credited back to customer account respectively. When can Customer file TDR :In case of 1. Train Cancelled By Railways 2. Train running Late by More than Three hours 3. Difference of Fare in case proper coach not attached 4. AC Failure Original TTE certificate is required 5. Travelled without proper ID proof Original EFT is required 6. Wrongly charged by TTE Original EFT is required 7. Party partially travelled Claim (except Rajdhani/Shatabadi/Jan Shatabadi Exp) TTE Original certificate is required 8. Passenger Not travelled Ticket type in General NON ELIGIBILITY OF TDR:1. Other than Railway Fault 2. Confirmed Tatkal ticket if passenger Not travelled 3. If cases not received within 30 days from Date of Journey. 4. Partially
travelled
Claim
(Short
of
booked
destination)
in
Rajdhani/Shatabadi/Jan Shatabadi Exp . In Case of i-ticket online refund request is not permitted.
2
Instruction for customer for geting refund on i-tickets are: Surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt (TDR). Send claim for refund to the following address attaching the original TDR to: General Manager (Operations), Indian Railway Catering & Tourism, Corporation Ltd., 2nd Floor, STC Building, 1, Tolstoy Marg, New Delhi - 110 001. IRCTC will process the refund claim with the Railway Administration and refund granted by the Railway shall be credited to customers account accordingly.
The Current procedure for getting refund on eTicket vis--vis earlier instruction
E-Ticket
Sl No 1 Refund claim letter received from Customer through e-mail or post/courier along with claim detail Earlier Procedure Current Procedure (New Online TDR Application) Customer himself can register the case through Online or if the customer not able to register online due to any technical problem, the case will be registered by IRCTC Corporate Office staff on receiving the e-mail from Customer 2 After verification by the IRCTC Corporate Office Staff the claim shall be forwarded to the concerned Zonal Railway or IRCTC Regional/Zonal Office for tdr refund process Claim can be reject or approved by IRCTC Corporate or Regional/ Zonal Office staffs as per extent Railway Rules Approved Claim cases shall be electronically transferred to the concerned Zonal Railways for further refund process
Claim manually registered by Concerned Zonal Railways
The case can be register by concerned Zonal Railway through system Claim will be distributed to concerned dealing Clerk Manual Process Verification of Chart and other required documents Manual Process (Will be automated after implementation of EDR)
Claim will be distributed to concerned dealing Clerk
Verification of Chart and other required documents
Claim were being approved or repudiated by concerned Zonal Railway depend upon the eligibility
Claim shall be approved or repudiated by concerned Zonal Railway depend upon the eligibility Manual Process Put up the file to the concerned competent Authority for approval Manual Process Pay order shall be prepared by concerned 4
Put up the file to the concerned competent Authority for approval
Pay order and refund statement were
being prepared by concerned Zonal Railway 9 Update the Refund detail in refund Register 10 Refund Statement along with pay order handed over to concerned IRCTC Regional/Zonal Office
Zonal Railway - Manual Process
Update refund detail and pay order detail in system To take the printout of refund statement from system along with Pay Order to be handed over to concerned IRCTC Regional/Zonal Office
11
After encashing, the refund amount will be deposited to the IRCTC Corporate Account
After encashing , the refund amount will be deposited to the IRCTC Corporate Account Manual Process Refund detail updated in system by IRCTC Regional/Zonal Office/Corporate Office accordingly -----
12
Refund Statement has been forwarded to IRCTC Corporate Office for further disposal of cases
13
Refund detail updated by IRCTC Corporate Office System Process
14
Generate Refund file from system by IRCTC, Corporate Office and also verified for any chargeback has been received System process
If any chargeback has been received from Bank, the refund amount will be held with IRCTC till cases are withdrawn by customer from Bank. Refund file will be generated remaining cases by IRCTC Corporate Office
15 16
Refund Advice given to bank Refund Conformation received from Bank
17 18
Update Refund file System Process Refund confirmation mail were being sent to customer accordingly
Update Refund file System Process Refund confirmation mail shall be sent to customer accordingly Customer also can view the status TDR History from their end. 5
The Current procedure for getting refund on i-Ticket vis--vis earlier instruction
I-Ticket Sl No Earlier Procedure Current Procedure (New Online TDR Application) 1 Refund claim letter received from customer through Post/Courier along with their request for claim and Original TDR (Ticket Deposit Receipt) 2 Claim case were being registered by IRCTC Corporate Office system Process 3 Forwarding Letter along with customer claims and original TDR sent to concerned Zonal Railway,IRCTC Regional/ Zonal Office accordingly 4 Claim has been manually registered by Concerned Zonal Railways 5 Claim will be distributed to concerned dealing Clerk 6 Verification of Chart and other required documents The case can be register by concerned Zonal Railway through system Claim will be distributed to concerned dealing Clerk Manual Process Verification of Chart and other required documents Manual Process (Will be automated after implementation of EDR) Forwarding Letter along with customer claims and original TDR shall be sent to concerned Zonal Railway, IRCTC Regional/ Zonal Office accordingly Claim case shall be registered by IRCTC Corporate Office system Process Refund claim letter received from customer through Post/Courier along with their request for claim and Original TDR (Ticket Deposit Receipt)
Claim were being approved or repudiated by concerned Zonal Railway depend upon the eligibility
Claim shall be approved or repudiated by concerned Zonal Railway depend upon the eligibility Manual Process Put up the file to the concerned competent Authority for approval Manual Process 6
Put up the file to the concerned competent Authority for approval
Pay order and refund statement were being prepared by concerned Zonal Railway
Pay order shall be prepared by concerned Zonal Railway - Manual Process
10
Update the Refund detail in refund Register
Update refund detail and pay order detail in system To take the printout of refund statement from system along with Pay Order to hand over to concerned IRCTC Regional/Zonal Office
11
Refund Statement along with pay order handed over to concerned IRCTC Regional/Zonal Office
12
After encashing the refund amount were being deposited to the IRCTC Corporate Account
After encashing the refund amount will be deposited to the IRCTC Corporate Account Manual Process Refund detail updated in system by IRCTC Regional/Zonal Office/Corporate Office accordingly -----
13
Refund Statement has been forwarded to IRCTC Corporate Office for further disposal of cases
14
Refund detail updated by IRCTC Corporate Office System Process
15
Generate Refund file from system by IRCTC, Corporate Office and also verified if any chargeback has been received System process
If any chargeback received from Bank the refund amount will be held with IRCTC till cases withdraw by customer from Bank. Refund file will be generated remaining cases by IRCTC Corporate Office
16 17
18
Update Refund file System Process
Update Refund file System Process
19
Refund confirmation mail were being sent to customer accordingly
Refund confirmation mail shall be sent to customer accordingly
NEW TDR APPLICATION :For the convenience entire process has been divided in to five Modules. A. Module I (To be Used for Customer) :- Customer can use this module and file and view the status of their claim of TDR Refund. The link is available in www.irctc.co.in My Transaction File TDR B. Module-II (To be Used for IRCTC Corporate Office Admin):The Module divided in to four sub user type I. TDR Entry Admin :User can use this module Enter E-ticket TDR Entry and to view the TDR /TDR Refund Status TDR Entry Admin + i-ticket TDR entry user can approved/Repudiated the cases depend upon the eligibility. TDR Entry Admin + TDR Authorized Admin + User can modified Zonal Railway, Refund Entry (Once the confirmation received from IRCTC Zonal Office) TDR Entry Admin + TDR Authorized Admin + Administrator + Module III + Create New User, Reset Password, user deactivation
II.
TDR Authorized Admin:-
III.
Administrator:-
IV.
Super Admin:-
C. Module III (To be Used for IRCTC Regional/Zonal Office):IRCTC/Regional/Zonal Office User can Approve/Repudiate the cases which are received from customer through Module-I. The approved cases will be forwarded to the concerned Railway (Module-IV), Pay
8
order/Cheque received from Zonal Railway, Amount deposit to the IRCTC Corporate Account & for Updating Refund Entry this module can be used.
D. Module IV(To be Used for Railways):- Railways User Can Register the cases after receiving from Module- II or Module-III),Cases Approve/Repudiate /Return Back to IRCTC depend upon the eligibility, Updating the refund amount for approved cases, Generate Refund Statement, Preparation of Pay Order, Pay Order along with Statement handed over to IRCTC/Zonal Office. Customer Care Module IV:Customer care staff can view the TDR/ TDR Refund status and solve the customers query regarding TDR Refund.
MODULE-I (TO BE USED BY CUSTOMER):Customer can use this module and file their e-ticket TDR claim for the refund eligibility on the below mention reasons. The link is available in www.irctc.co.in My Transaction File TDR ELIGIBILITY OF TDR:1 2 3 4 5 6 7 Train Cancelled By Railways Train running Late by More than Three hours Difference of Fare in case proper coach not attached AC Failure Original TTE certificate is required Travelled without proper ID proof Original EFT is required Wrongly charged by TTE Original EFT is required Party partially travelled Claim (except Rajdhani/Shatabadi/Jan Shatabadi Exp) TTE Original certificate is required Passenger Not travelled Ticket type in General
8.
NON ELIGIBILITY OF TDR:-
1 Other than Railway Fault 2 Confirmed Tatkal ticket if passenger Not travelled 3 If cases not received within 30 days from Date of Journey. 4
Partially travelled Claim (Short of Rajdhani/Shatabadi/Jan Shatabadi Exp . booked destination) in
9 To Be Used By Customer
In Case of i-ticket online refund request is not permitted. Instruction for geting refund on i-tickets are: Surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt (TDR). Send claim for refund to the following address attaching the original TDR to: General Manager (Operations), Indian Railway Catering & Tourism, Corporation Ltd., 2nd Floor, STC Building, 1, Tolstoy Marg, New Delhi - 110 001. Since it is mandatory for i-ticket holder to deposit original ticket with Railway. To bring this information in the system, IRCTC Corporate Office/Zonal office will have to bring this information received from customer in the system. IRCTC will process with Railway Administration and refund granted by the Railway shall be credited to account of the customer
I-Ticket Specimen Copy:-
TDR Specimen Copy:-
USER PRIVILEGE:Customer can file their TDR refund claim Online View the current status of TDR
WORKING PROCEDURE:How to File TDR :SPECIMEN SCREENSHOT USED FOR MICROSOFT INTERNET EXPLORER
File TDR Flow :
After this TDR Filing, the case will be transferred electronically to the Module-II used by IRCTC Corporate Office TDR Filter and Module-III used GGM Admin filter Customer can also view their current TDR/TDR Refund status HOW TO VIEW THE TDR STATUS:-
Module-II (TO BE USED BY CORPORATE OFFICE ONLY) :There are four user-types in this Module to facilitate workflow as per procedure for the TDR Refund Claim process a. TDR Entry Admin :User can use this module Enter E-ticket TDR Entry and to view the TDR/TDR Refund Status TDR Entry Admin + i-ticket TDR Entry, user approved/Repudiated the cases depend upon the eligibility c. Administrator:TDR Entry Admin + TDR Authoriser Admin + User can modify Zonal Railway, Refund Entry (Once the confirmation received from IRCTC Zonal Office) TDR Entry Admin + TDR Authoriser Admin + Administrator + Module III + Create New User, Reset Password, user deactivation
b. TDR Authoriser Admin:can
d. Super Admin:-
Note:- If the customer is not able to File their claim through online due to some technical problem they have to mail to etickets@irctc.co.in such cases will be filed through Module-II.
19 To Be Used By Corporate Office
USER PRIVILEGE:User Type ETicket TDR Entry ITicke t TDR Entry Care View TDR Admin Filter Update TDR Juris railway/ Modification of Remarks column ,Reopen regret case, Retrun to IRCTC X X X Refun d Entry Local/ Special / CCM Re ports Mon thly MIS Report Create New User, Reset Pass word, User Deactivat ion
TDR Entry Admin TDR Authoriser Admin Administra tor Super Admin
Chan ge Password
X X
X X
X X
X X
X X
A.
TDR Entry Admin Module-II: Open Internet Explorer Window Type the URL:- http://10.34.20.78/cgi-bin/test.dll/irctc/login/tdr_login.jsp * Type User-id & password in the Login page User-id & password will be provided by IRCTC Password shall be changed by users as and when required for security reasons. The password shall be combination of Alphabet, Number, Special Characters eg : abc-12#ry Change password option available in the left panel.
* The system Admin will update all team on any changes or new IP.
USER PRIVILEGE:Change Password E-Ticket TDR Entry Care View CHANGE PASSWORD: Password shall be changed by users as and when required for security reasons The password shall be combination of Alphabet, Number, Special Characters eg : abc-12#ry
HOW TO CHANGE YOUR PASSWORD:ENTER YOUR USER NAME AND PASSWORD WHICH WAS PROVIDED BY IRCTC CORPORATE OFFICE
CLICK SUBMIT BUTTON
ENTER YOUR OLD PASSWORD
ENTER YOUR NEW/CONFIRM PASSWORD AND CLICK SUBMIT BUTTON YOU PASSWORD HAS BEEN CHANGED SUCESSFULLY
E-TICKET TDR ENTRY PROCESS FLOW:If the Customer not able to file the TDR through Online Module-I due to some technical problem such claim will be filed through Module-II E-ticket TDR Entry by Corporate Office. At present the facility has not been given any other Modules.
ENTER YOUR USER NAME AND PASSWORD
CLICK SUBMIT BUTTON CLICK ETICKET TDR ENTRY IN LEFT PANEL AND ENTER PNR FOR WHICH TDR IS TO BE FILED
CLICK GO BUTTON TO CONTINUE THE PROCESS SELECT THE PASSANGER NAME/(S) FROM THE TICKET DETAILS FOR CLAIMING TDR REFUND
SELECT THE REASON FOR CLAIM FROM REASON FOR TDR
CLICK SUBMIT BUTTON
IF SELECT OTHERS OPTION NEW TEXT BOX WILL OPEN
TYPE THE REASON FOR THEIR CLAIM AND THEN CLICK SUBMIT BUTTON CONFIRMATION FOR COMPLETING FILING OF TDR
IF DETAILS ARE CONFIRMED CLICK OK IN ALERT WINDOW
TDR CONFIRMATION PAGE
Now the status as shown TDR Entrered. The the claim has been electronically transfered to Module-II- Admin Filter and Module-III GGM Admin Filter
CARE VIEW FLOW:

To view status of TDR Refund by Care Team of Zonal/Regional/Corporate Office separate flow has been created which can be seen at page number: 98-101
B. TDR Authoriser Admin Module-II (To be used by Corporate Office):Open Internet Explorer Window
Type the URL:- http://10.34.20.78/cgi-bin/test.dll/irctc/login/tdr_login.jsp *
Type User-id & password in the Login page User-id & password will be provided by IRCTC Password shall be changed by users as and when required for security reasons. The password shall be combination of Alphabet, Number, Special Characters eg : abc-12#ry Change password option available in the left panel. * The system Admin will update all team on any changes or new IP.
USER PRIVILEGE:Change Password E-Ticket TDR Entry Care View TDR Filter I-Ticket TDR Entry Print TDR
CHANGE PASSWORD:Please refer Page Number: 21-22
E-TICKET TDR ENTRY PROCESS FLOW:Please refer Page Number: 23-26
CARE VIEW FLOW:

To view status of TDR Refund by care team of Zonal/Regional/Corporate Office separate flow has been created which can be seen at page number: 100-103
TDR FILTER FLOW:The user can use this Admin to Approved/Regret the case depend upon the eligibility as per extent Railway Rules.
After Entering User Id & Password o Click TDR Filter Those PNR shall be only displayed where the claim has been filed by the customer using Module-I and using Module-II by IRCTC Corporate Office Admin TDR Entry Admin - E-ticket TDR Entry The user can use this Admin to Approved/Regret the case depending upon the eligibility as per extent Railway Rules. It is requested that the concerned staff is aware of the same It is appraised that TDR filing is eligible when 1 2 3 4 5 6 7 Train Cancelled By Railways Train running Late by More than Three hours Difference of Fare in case proper coach not attached AC Failure Original TTE certificate is required Travelled without proper ID proof Original EFT is required Wrongly charged by TTE Original EFT is required Party partially travelled Claim (except Rajdhani/Shatabadi/Jan Shatabadi Exp) TTE Original certificate is required 8. Passenger Not travelled Ticket type in General Cases When TDR Filing is not Eligible:1 Other than Railway Fault
2 3 4
Confirmed Tatkal ticket if passenger Not travelled If cases not received within 30 days from Date of Journey. Partially travelled Claim (Short of booked destination) in Rajdhani/Shatabadi/Jan Shatabadi Exp .
CLICK TDR FILTER AND SELECT THE PNR FROM THE LIST OF TICKETS FOR WHICH TO BE APPROVED
CLICK APPROVAL BUTTON TO CONTINUE THE PROCESS
IRCTC Corporate Office staff handling Module-II TDR Filter should ensure the eligibility of TDR before submitting submit button.
CLICK SUBMIT BUTTON
IF THE PNR IS NOT ELIGBILE FOR TDR THE USER CAN SELECT NO IN THE LIST BOX OF MARK FOR REFUND
CLICK OK BUTTON TO CONTINUE THE PROCESS
After clicking OK Button the eligible cases shall be electronically transfered to the concerned Zonal Railway to process the Refund through MODULE IV.
CLICK GENERATE REPORT BUTTON TO GENERATE THE TDR DETAILS ALONG WITH FORWARDING LETTER SENT TO ZONAL RAILWAY
FORWARDING LETTER AND TICKET BOOKING DETAILS:-
The Forwarding letter along with ticket detail will be forwarded to concerned Railway upto 30th November from IRCTC Corporate/Zonal/Regional Office from 1st December 2008 onward Railways has to take the printout and process the case accordingly using Module-IV has directed that to be used by instruction to be followed by the Railways vide Railway Board Letter No.2008/TG-I/10/P/Refund dated 29.8.2008.
I-TICKET TDR ENTRY PROCESS FLOW :After Entering User Id & Password Click I Ticket TDR Entry in Left Panel CLICK I-TICKET TDR ENTRY and enter PNR NUMBER
CLICK GO BUTTON TO CONTINUE THE PROCESS This has to be done as TDR has to be filed in the system because Railway has received the TDR manually & for which refund has to be given by IRCTC.
SELECT PASSANGER DETAILS FROM TICKET DETAILS FOR WHICH TO BE FILED AND ENTER TDR NUMBER,TDR ISSUE DATE AND REASON FOR CANCELLATION IN TDR DETAILS
BEFORE CLICKING SUBMIT BUTTON THE USER HAS TO ENSURE THAT ALL THE DETAILS ENTERED BY THE USER ARE CORRECT
CLICK OK TO CONTINUE THE PROCESS
THE RECORD HAS BEEN SAVED SUCCESFULLY
CLICK PRINT TDR AND ENTER PNR NUMBER AND SELECT TICKET TYPE AS I-TICKET
CLICK GNERATE REPORT BUTTON TO GENERATE FORWARDING LETTER
The eligible cases shall be electronically transrfered to concerned Zonal Railways to process the refund through MODULE IV
PRINT TDR:To Print Forwarding Letter and Ticket Booking Details separately by PNRwise CLICK PRINT TDR BUTTON
ENTER PRN NUMBER TO WANT TO PRINT TDR DETAILS
SELECT TICKET TYPE AND ISSUED BY THEN CLICK GENERATE REPORT BUTTON
C . Administrator Module-II (To be used by Corporate Office):Open Internet Explorer Window

Type the URL:- http://10.34.20.78/cgi-bin/test.dll/irctc/login/tdr_login.jsp *
Type User-id & password in the Login page User-id & password will be provided by IRCTC Password shall be changed by users as and when required for security reasons. The password shall be combination of Alphabet, Number, Special Characters eg : abc-12#ry Change password option available in the left panel.
USER PRIVILEGE:Change Password E-Ticket TDR Entry Care View TDR Filter I-Ticket TDR Entry Print TDR Modification of Railway Zone(Update TDR) Return to IRCTC Reopen Regret Case Direct Refund Entry Local Refund Entry Special Refund Entry CCM Refund Entry Back Date TDR Entry CHANGE PASSWORD:Please refer Page Number : 21 - 22 E-TICKET TDR ENTRY PROCESS FLOW:Please refer Page Number : 23 - 26 CARE VIEW FLOW:
Please refer Page Number: 100 - 103 TDR FILTER FLOW: Please refer Page Number : 28 - 33
I-TICKET TDR ENTRY PROCESS FLOW:Please refer Page Number : 33 - 36
PRINT TDR:Please refer Page Number: 37 - 38
MODIFICATION OF RAILWAY ZONE PROCESS FLOW:If the Zonal Railway details not available in some special train in IRCTC data base such case will be marked as Juris Railway IRCTC After Entering User Id & Password
o Click Update TDR in Left Panel
Update the records Refund Claim will be forwared to the concerned Zonal Railway
CLICK UPDATE TDR IN LEFT PANEL IN ADMIN USER MODULE-II AND SELECT PNR NUMBER FROM LIST OF TICKETS FOR WHICH TO BE MODIFIED
CLICK APPROVAL BUTTON SELECT CORRECT JURIS RAILWAY NAME IN ISSUED BY AND JURIS RAILWAY IN TDR DETAILS
CLICK SUBMIT BUTTON RECORD SAVED SUCESSFULLY
RETURN TO IRCTC PROCESS FLOW:If the cases wrongly received by the Zonal Railway, they shall return back to IRCTC using Module-IV IRCTC Corporate Office User Using Module-II Return To IRCTC for Such cases will redirect to Concerned Zonal Railway. These cases will be subtracted from their list then added to redirect Railways. After Entering User Id & Password
o Click Return To IRCTC in Left Panel
Update the records Refund Claim will be redirected to concerned Zonal Railway for the further process
CLICK RETURN TO IRCTC SELECT FROM DATE AND TO DATE OR ENTER PNR NUMBER FOR WHICH TO BE PROCESSED
CLICK SEARCH BUTTON
SELECT THE PNR NUMBER FOR WHICH TO BE MODIFIED
CLICK APPROVE BUTTON
SELECT CORRECT RAILWAY ZONE FROM LIST BOX AVAILABLE IN UPDATE DETAILS
CLICK OK TO CONTINUE THE PROCESS

RECORD HAS BEEN UPDATED SUCCESSFULLY
REOPEN REGRET CASES:If the cases wrongly repudiated by the Zonal Railway using Module-IV As per customers request, the cases shall be Reopened using Module-II Reopen Cases After Entering User Id & Password
o Click Reopen Cases in Left Panel
Update the records Refund Claim will be forwarded to concerned Zonal Railway for the further process
CLICK REOPEN CASES AND ENTER PNR NUMBER FOR WHICH TO BE REOPENED
ENTER REASON FOR REOPENING IN REMARKS
CLICK REOPEN CASE TO CONTINUE THE PROCESS CONFIRMATION PAGE
CLICK OK TO CONFIRM
RECORD SAVED SUCCESSFULLY
The case shall be transferred to TDR Filter in Module-II and GGM Admin Filter in Module- III
BACK DATE TDR:If the cases Directly received from Zonal Railway will be forwarded to IRCTC Corporate Office for registration. If the cases received from Zonal Railway, the Date of Journey is more than 30 days, Such cases will be filed using Module-II-Back Date TDR After Entering User Id & Password
o Click Back Date TDR in Left Panel
Update the records Refund Claim will be forwarded to concerned Zonal Railway for the further process
CLICK BACK DATE TDR AND ENTER PNR NUMBER FOR WHICH TO BE UPDATED
CLICK GO BUTTON TO CONTINUE THE PROCESS
SELECT THE PASSANGER NAME IN TICKET DETAILS TO APPLY FOR TDR REFUND AND SELECT REASON FOR TDR AND ENTER REASON FOR DELAY IN REMARK COLUMN
CLICK SUBMIT BUTTON
CLICK OK TO CONFIRM THE DETAIL RECORD UPDATED SUCCESSFULLY
CLICK GENERATE REPORT BUTTON TO GENERATE THE TDR DETAILS ALONG WITH FORWARDING LETTER SENT TO ZONAL RAILWAY FORWARDING LETTER AND TICKET BOOKING DETAILS:-
TICKET BOOKING DETAILS
DIRECT REFUND ENTRY FLOW:The user can use this Admin to enter those cases not forwarded through IRCTC and refund amount directly received from Railways .
After Entering User Id & Password

o Click Direct Refund in Left Panel
Update Refund Particulars After Updating the Refund Advice will be given to Bank
CLICK DIRECT REFUND AND ENTER PNR NUMBER TO BE UPDATED FOR REFUND ENTRY
CLICK GO BUTTON TO CONTINUE THE PROCESS
ENTER ALL THE REFUND DETAIL IN CCM REFUND DETAILS WHICH ARE RECEIVED FROM RAILWAYS
REFUND DETAIL SUCCESSFULLY UPDATED
LOCAL REFUND ENTRY FLOW:If the customer is not able cancel the ticket due to any technical problem from IRCTC side and Railway administrator refuse the case before Chart preparation, such cases will be processed through Local Refund Entry Cases Forwarded to Railway For further process Without filing the TDR, the cases will be not be accepted Local Refund
Maximum Refund admissible is excluding IRCTC Service Charge depending upon the case After Entering User Id & Password
Update Refund Paritucluare After Updating the Refund Advice will be given to Bank
CLICK TDR LOCAL REFUND ENTRY AND ENTER PNR NUMBER TO BE ENTERED
CLICK GOBUTTON TO CONTINUE THE PROCESS
ENTER ALL THE REFUND PARTICULAR IN LOCAL REFUND DETAILS
CLICK SUBMIT BUTTON CONFIRMATION PAGE
AFTER CONFIRMING CLICK OK
SPECIAL REFUND ENTRY FLOW:60 To Be Used By Corporate Office
If IRCTC is not able to provide the service to customer like Ticket not delivered in time (in case of iTicekt) and due to any technical Fault, such cases will be processed throguh Special Refund Entry.
Maximum Refund admissible including IRCTC Service Charge depend upon the case. After Entering User Id & Password
Update Refund Paritucular After Updating the Refund Advice will be given to Bank
CLICK SPECIAL REFUND ENTRY AND ENTER PNR NUMBER FOR WHICH TO BE ENTERED
CLICK GOBUTTON TO CONTINUE THE PROCESS ENTER ALL THE REFUND PARTICULAR IN SPECIAL REFUND DETAILS
CLICK SUBMIT BUTTON
CONFIRMATION PAGE
AFTER CONFIRMING CLICK OK

CCM REFUND ENTRY FLOW:Before Updating the CCM Refund Entry, the user has to ensure the refund amount that has been received from concerned Zonal Railway and the amount has been deposited to IRCTC Corpoate Account by IRCTC zonal Office After Enterining User Id & Password Those PNR only display the cases where approved by CCM using Module-IV Click TDR GGM Special Filter
Update Refund Paritucluare After Updating the Refund Advice will be given to Bank
CLICK TDR GGM SPECIAL FILTER AND SELECT THE PNR FOR WHICH TO BE FILING REFUND DETAIL
CLICK APPROVAL BUTTON TO CONTINUE THE PROCESS
ENTER REFUND PARTICULAR IN REFUND DETAILS AMOUNT WHICH HAVE BEEN RECEIVED FROM IRCTC ZONAL OFFICE
CLICK SUBMIT BUTTON TO CONTINUE THE PROCESS
CLICK OK TO CONFIRM THE REFUND ENTRY

REFUND AMOUNT HAS BEEN SUCCESSFULLY ENTERED
PROCESS FLOW FOR REFUND ADVICE COMMUNICATED TO BANK:After Updating the Refund Amount using Module-II and Module-III the refund advice given to Bank After receiving confirmation from Bank the refund file will be updated and auto generated mail sent to the customer accordingly
-------------------------------------------------------------------------
MODULE-III(TO BE USED BY IRCTC ZONAL /REGIONAL OFFICE: Open Internet Explorer Window Type the URL:http://202.93.154.22/cgi-bin/test.dll/irctc/services/login.do* for TDR Refund Type User-id & password in the Login page User-id & password will be provided by IRCTC Password shall be changed by users as and when required for security reasons. The password shall be combination of Alphabet, Number, Special Characters eg : abc-12#ry Change password option available in the left panel.
USER PRIVILEGE:Change Password Care View Print TDR Direct Refund Entry GGM Admin Filter TDR GGM Filter (Refund Entry Filter) MIS Report CHANGE PASSWORD:Please refer Page Number: 21-22 CARE VIEW FLOW: Please refer Page Number: 100-103 PRINT TDR FLOW: Please refer Page Number : 37 - 38
68 68 To Be Used By IRCTC Zonal/Regional Office
DIRECT REFUND ENTRY PROCESS FLOW:Please refer Page Number : 52 - 53 This refund entry will be enabled once IRCTC Zonal/Regional Official confirm that they are in position to do these entries and Railway are also working as Module-IV. At Present the refund entry will be done by IRCTC Corporate Office using Module-II GGM ADMIN FILTER FLOW:The user can use this Admin to Approved/Regret the case depending upon the eligibility as per extent Railway Rules.
After Entering User Id & Password o Click GGM Admin Filter Those PNR only shall be displayed for which the claim has been filed by the customer using Module-I and using Module-II by IRCTC Corporate Office Admin TDR Entry Admin - E-ticket TDR Entry The user can use this Admin to Approved/Regret the case depending upon the eligibility as per extent Railway Rules It is requested that the concerned staffs are aware of the same so that the application used effectively. It is appraised that TDR filing is eligible when 1 2 3 4 5 6 7 Train are Cancelled By Railways Train are running Late by More than Three hours Difference of Fare in case proper coach not attached AC Failure Original TTE certificate is required Travelled without proper ID proof Original EFT is required Wrongly charged by TTE Original EFT is required Party partially travelled Claim (except Rajdhani/Shatabadi/Jan Shatabadi
Exp) TTE Original certificate is required 8. Passenger Not travelled Ticket type in General Cases When TDR Filing is not Eligible:1 2 3 4 Other than Railway Fault Confirmed Tatkal ticket if passenger Not travelled If cases not received within 30 days from Date of Journey.
Partially travelled Claim (Short of booked destination) in Rajdhani/Shatabadi/Jan Shatabadi Exp . ENTER YOUR USER NAME AND PASSWORD
CLICK SUBMIT BUTTON CLICK GGM ADMIN FILTER AND SELECT THE PNR FROM THE LIST OF TICKETS FOR WHICH TO BE APPROVED
CLICK APPROVAL BUTTON TO CONTINUE THE PROCESS IRCTC Corporate Office staff handling Module-III GGM Admin Filter should ensure the eligibility of TDR before submitting submit button CLICK SUBMIT BUTTON
IF THE PNR IS NOT ELIGBILE FOR TDR THE USER CAN SELECT NO IN THE LIST BOX OF MARK FOR REFUND
CLICK OK BUTTON TO CONTINUE THE PROCESS
After clicking OK Button the eligible cases shall be electronically transfered to the concerned Zonal Railway to process the Refund through MODULE IV.
CLICK GENERATE REPORT BUTTON TO GENERATE THE TDR DETAILS ALONG WITH FORWARDING LETTER SENT TO ZONAL RAILWAY
The Forwarding letter along with ticket detail will be forwarded to concerned Railway upto 30th November from IRCTC Corporate/Zonal/Regional Office from 1st December 2008 onward Railways has to take the printout and process the case accordingly using Module-IV has directed that to be used by instruction to be followed by the Railways vide Railway Board Letter No.2008/TG-I/10/P/Refund dated 29.8.2008. Zonal/Regional Office may please note that the Following infrastructure is required the above process from Railways for processing the cases at their end. The desktop shall be Intel/AMD processor with at least 512MB RAM for WinXP (or) 1GB RAM for Windows Vista
The Internet connection shall be broadband of at least 256kbps Heavy Duty printer
MIS REPORT FOR ZONAL/REGIONAL OFFICE :The MIS report is two types GGM MIS Report User can use this module to generate the PNR Wise detail which was Approved and Regret on a parpticulare daywise GGM Total Report User can use this module to generate summary of Total cases received from customer and number of cases Approved/Regret using Module IV and Module-II. i.e the cases pending with Zones/Regional Office GGM MIS REPORT
CLICK GGM MIS REPORT AND SELECT DATE AND STATUS TO BE GENERATED
CLICK SEARCH BUTTON TO CONTINUE THE PROCESS CLICK GENERATE BUTTON TO GENERATE THE REPORT
REPORT SPECIMENTCOPY
GGM TOTAL REPORT CLICK GGM TOTAL REPORT AND SELECT FROM DATE AND TO DATE TO GENRATE
CLICK SEARCH BUTTON TO
CONTINUE THE PROCESS

CLICK GENERATE BUTTON TO GENERATE THE REPORT
REPORT SPECIMENTCOPY
TDR GGM FILTER REFUND ENTRY PROCESS FLOW:This refund entry will be enabled once IRCTC Zonal Official confirm that they are in position to do these entries and Railway are also working as ModuleIV. The refund entry will be done by IRCTC Corporate Office using Module-II till such time. Before Updating the TDR GGM Refund Entry the user has ensure the refund amount has been received from concerned Zonal Railway and the amount has been deposited to IRCTC Corpoate Account and also intimated to IRCTC Corporate Office After Enterining User Id & Password Those PNR which are approved by CCM using Module-IV will only be
displayed. Click TDR GGM Refund Entry

Update Refund Particular After Updating the Refund Advice will be given to Bank using Module-II by IRCTC Corporate Office
SELECT TDR GGM FILTER AND SELECT THE PARTICULAR PNR NO FOR REFUND ENTRY
SELECT APPROVAL BUTTON
ENTER ALL REFUND PARTICULAR AS GIVEN IN THE FOLLOWING SCREENSHOT; THE REST OF DETAIL WILL BE PICKED UP FROM IRCTC DATABASE .
CLICK SUBMITBUTTON TO SAVE THE RECORDS RECORD SAVED SUCCESSFULLY
After Updating the Refund Amount using Module-II and Module-III the refund advice given to Bank After receiving confirmation from Bank the refund file will be updated and auto generated mail sent to the customer accordingly 80 80 To Be Used By IRCTC Zonal/Regional Office
MODULE-IV (TO BE USED BY RAILWAYS) : Open Internet Explorer Window Type the URL:http://202.93.154.22/cgi-bin/test.dll/irctc/services/login.do* for TDR Refund Type User-id & password in the Login page User-id & password will be provided by IRCTC Password shall be changed by users as and when required for security reasons. The password shall be combination of Alphabet, Number, Special Characters eg : abc-12#ry Change password option available in the left panel.
Required Hardware and Connectivity: The desktop shall be Intel/AMD processor with at least 512MB RAM for WinXP (or) 1GB RAM for Windows Vista The Internet connection shall be broadband of at least 256kbps Heavy Duty Printer
USER PRIVILEGE:Change Password Print TDR CCM Register CCM Approved CCM Repudiate CCM Return Back to IRCTC MIS Report CCM Status
81 81 To Be Used By Railways
HOW TO OPEN TDR MODULE LOGIN WINDOW:After Oepening your System CLICK Internet Explorer
Type the URL which was provided by IRCTC then enter the Enter button in your key board. e.g http://202.93.154.22/cgi-bin/test.dll/irctc/services/login.do
LOGIN SCREEN
ENTER YOUR USER NAME AND PASSWORD
CLICK SUBMIT BUTTON
CHANGE PASSWORD: Password shall be changed by users as and when required for security reasons The password shall be combination of Alphabet, Number, Special Characters eg : abc-12#ry
HOW TO CHANGE YOUR PASSWORD:ENTER YOUR USER NAME AND PASSWORD WHICH WAS PROVIDED BY IRCTC CORPORATE OFFICE
CLICK SUBMIT BUTTON CLICK CHANGE PASSWORD LINK IN LEFT PANEL
ENTER YOUR OLD PASSWORD
ENTER YOUR NEW/CONFIRM PASSWORD AND CLICK SUBMIT BUTTON YOU PASSWORD HAS BEEN CHANGED SUCESSFULLY
PRINT TDR:To Print Forwarding Letter and Ticket Booking Details separately by PNRwise CLICK PRINT TDR BUTTON IN LEFT PANEL
ENTER PNRNUMBER TO WANT TO PRINT TDR DETAILS
SELECT TICKET TYPE AND ISSUED BY THEN CLICK GENERATE REPORT BUTTON
CCM REGISTER:User using this module shall Register the Case Those PNR shall be displayed for the cases related to the concerned Zonal Railways, the claim has been filed by the customer using Module-I and using Module-II by IRCTC Corporate Office Admin TDR Entry Admin - Eticket TDR Entry and approved by IRCTC Corporate Office Admin using Module-II or IRCTC Zonal Office Admin using Module-III. After entering User Id & Password o Click CCM Register in left panel The user can enter the file number which is being used by the Zonal Railways After Registering, the case will be electronically transfered to Module-IV in TDR Status as register After case distributed , the concerned dealing clerk shall carry verification of refund eligibility CLICK CCM REGISTER AND SELECT PNR FROM LIST OF TICKETS FOR WHICH TO BE REGISTER FROM CCM REGISTER FILTER
OR ENTER THE PNR NUMBER FOR WHICH TO BE REGISTER
SELECT THE PNR NUMBER AND CLICK REGISTER BUTTON FOR WHICH TO BE REGISTERED
SELECT MARK AS REGISTERED FROM REFUND DETAILS
ENTER CCM FILE NUMBER IN CCM REFERENCE NO
CLICK SUBMIT BUTTON
CONFIRMATION PAGE
AFTER CONFIRMING THE ENTIRE DETAILS THEN CLICK OK BUTTON TO UPDATE THE RECORDS
After Registering, the case will be electronically transferred to Module-IV in TDR Status as register After case is distributed , the concerned dealing clerk shall carryout verification of refund and the eligibility REPORT FOR REGISTER CASE SELECT REGISTERED CASE REPORT IN LEFT PANEL AND SELECT DATE WHICH TO BE GENERATED TO THE REPORT THEN CLICK SEARCH BUTTON
CLICK GENERATE BUTTON TO GENERATE THE REPORT
REPORT SPECIMEN COPY
The Report shall contain all Ticket Detail Railways can use this report for verification of Refund Eligibility of the claim case After verification and sanctioning of refund, the case will be updated using Module-IV CCM Approval CCM APPROVAL:User using this module shall update the refund approval details. Those PNR shall only display for the claims registered by concerned Zonal Railways using Module-IV After entering User Id & Password o Click CCM Approval in left panel Enter Refund Particular which has been sanctioned by the Zonal Railway Update Refund Particular The Claim will be electronically transferred to Module-II and Module-III Cheque/Payorder should be handed over to IRCTC Zonal/Regional Office before making this entry. After receiving the Cheque/Payorder the IRCT Corporate Office/IRCTC Zonal/Regional Office shall update the refund detail using Module-II or
Module-III
SELECT CCM APPROVAL AND ENTER THE PNR NUMBER FOR ENTERING REFUND ENTRY
SELECT THE PNR NUMBER FOR ENTERING TDR REFUND ENTRY
CLICK APPROVAL BUTTON Remaining detail shall be picked from IRCTC DataBase
SELECT MARK AS APPROVED AND ENTER REFUND AMOUNT AND PAYORDER/CHEQUE NUMBER IN REMARKS COLUMNS
CLICK SUBMIT BUTTON AFTER CONFIRMING THE ENTIRE DETAILS THEN CLICK OK BUTTON TO UPDATE THE RECORDS
After Updating the Refund , the Claim will be electronically transferred to Module-II and Module-III Concerned Authorized CCM User has to ensure the refund amount has been processed and cheque/Pay order along with Refund Statement is handed-over
to the concerned IRCTC/Zonal Office. REPORT FOR APPROVED/SANCTIONED CASE

CLICK APPROVED CASES REPORT AND SELECT APPROVED FROM DATE AND TO DATE FOR WHICH TO BE GENERATED
CLICK SEARCH BUTTON CLICK GENERATE BUTTON TO GENRATE THE REPORT
SPECIMEN REPORT SCREEN SHOT
CCM REPUDIATED (CASES REGRETTED BY CCM):User using this module shall Repudiate the cases not eligible for TDR Refund Click CCM Register Select PNR which to be Repudiated Select Mark Regret in Refund Details Update Record The Claim case will be updated the status as CCM Regreted and shall also generate auto e-mail to be sent to customer accordingly. CLICK CCM REGISTER AND ENTER PNR NUMBER FOR WHICH TO BE REGRET
CLICK SEARCH BUTTON TO CONTINUE THE PROCESS
SELECT MARK AS REGRET IN REFUND DETAILS
CLICK SUBMIT BUTTON CONFIRMATION ALERT MESSAGE
RECORD SAVED SUCESSFULLY
VIEW STATUS
CCM RETURN BACK TO IRCTC:User using this module can return if the cases received from IRCTC those cases are not pertaning to the concerned Railway for doing this Click CCM Register button Select PNR which to be return back to IRCTC Select Mark Return To IRCTC in Refund Details Update Record The Claim case will be electronically trasnfer to Module-II Returned to IRCTC PROCESS FLOW:SELECT CCM REGISTER FILTER AND PNR NUMBER TO BE RETURNED BACK TO IRCTC
CLICK REGISTER BUTTON
SELECT MARK AS RETURN TO IRCTC IN REFUND DETAILS
CLICK SUBMIT BUTTON CONFIRMATION ALERT MESSAGE
RECORD SAVED SUCESSFULLY
The Claim case will be electronically transferred to Module-II Return to IRCTC
MIS REPORT:Railway can take out report of the system & see their performance reports. CLICK CCM REPORT AND SELECT CASES RECEIVED FROM MODULE II AND MODULE II FROM DATE AND TO DATE
CLICK SEARCH BUTTON
CLICK GENERATE BUTTON TO GENRATE THE REPORT
SPECIMEN REPORT SCREEN SHOT
CCM STATUS:SELECT CCM STATUS AND ENTER PNR NUMBER FOR WHICH TO BE CHECKED
SELECT THE PNR NUMBER IN LIST OF TICKETS FOR WHICH TO BE CHECKED
CLICK CHECK STATUS BUTTON
RAILWAYS USER CAN VIEW THE
TDR REFUND STATUS

MODULE-V (TO BE USED BY CUSTOMER CARE STAFF)

Open Internet Explorer Window Type the URL:- http://10.34.20.78/cgi-bin/test.dll/irctc/login/tdr_login.jsp * Type User-id & password in the Login page User-id & password will be provided by IRCTC
USER PRIVILEGE:Care View CARE VIEW:Customer Care staff using this Module shall check the status of TDR/TDR Refund Status To reply the Customers enquiry regarding TDR Refund After Entering User-id & Password Enter the PNR Number for which to be view the status ENTER YOUR USER NAME AND PASSWORD
CLICK SUBMIT BUTTON

111 111 To Be Used By Customer Care Staff
ENTER THE PNR NUMBER TO VIEW THE TDR DETAIL /REFUND STATUS
CLICK GO BUTTON
TO VIEW THE TDR DETAILS
TO VIEW SPECIAL REFUND DETAILS Refund Amount Processed by IRCTC
TO VIEW LOCAL REFUND DETAILS Refund amount processed by IRCTC
TO VIEW CCM REFUND DETAILS Refund amount Received From Railways

Online E-Ticket TDR Refund Process User Manual

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Online E-Ticket TDR Refund Process User Manual

Uploaded by

Copyright:

Available Formats

WORKING PROCEDURE AND USER MANUAL FOR ON LINE E-TICKET/I-TICKET TDR REFUND PROCESS

SYNONYMS TDR STATUS:TDR Entered

TDR has been filed successfully

CCM Approved Railway CCM Regret GGM Approved :

Contact Phone Number

Claim manually registered by Concerned Zonal Railways

Claim will be distributed to concerned dealing Clerk

Verification of Chart and other required documents

Put up the file to the concerned competent Authority for approval

Pay order and refund statement were

Zonal Railway - Manual Process

Refund detail updated by IRCTC Corporate Office System Process

Refund Advice given to bank Refund Conformation received from Bank

Refund Advice given to bank Refund Conformation received from Bank

Put up the file to the concerned competent Authority for approval

Pay order shall be prepared by concerned Zonal Railway - Manual Process

Update the Refund detail in refund Register

Refund detail updated by IRCTC Corporate Office System Process

Refund Advice given to bank Refund Conformation received from Bank

Refund Advice given to bank Refund Conformation received from Bank

Update Refund file System Process

Update Refund file System Process

Refund confirmation mail were being sent to customer accordingly

Refund confirmation mail shall be sent to customer accordingly

TDR Authorized Admin:-

NON ELIGIBILITY OF TDR:-

I-Ticket Specimen Copy:-

TDR Specimen Copy:-

b. TDR Authoriser Admin:can

19 To Be Used By Corporate Office

20 To Be Used By Corporate Office

21 To Be Used By Corporate Office

CLICK SUBMIT BUTTON

ENTER YOUR OLD PASSWORD

22 To Be Used By Corporate Office

ENTER YOUR USER NAME AND PASSWORD

23 To Be Used By Corporate Office

24 To Be Used By Corporate Office

SELECT THE REASON FOR CLAIM FROM REASON FOR TDR

CLICK SUBMIT BUTTON

IF SELECT OTHERS OPTION NEW TEXT BOX WILL OPEN

25 To Be Used By Corporate Office

IF DETAILS ARE CONFIRMED CLICK OK IN ALERT WINDOW

TDR CONFIRMATION PAGE

26 To Be Used By Corporate Office

CARE VIEW FLOW:

27 To Be Used By Corporate Office

CHANGE PASSWORD:Please refer Page Number: 21-22

E-TICKET TDR ENTRY PROCESS FLOW:Please refer Page Number: 23-26

CARE VIEW FLOW:

28 To Be Used By Corporate Office

CLICK APPROVAL BUTTON TO CONTINUE THE PROCESS

30 To Be Used By Corporate Office

31 To Be Used By Corporate Office

CLICK OK BUTTON TO CONTINUE THE PROCESS

32 To Be Used By Corporate Office

FORWARDING LETTER AND TICKET BOOKING DETAILS:-

33 To Be Used By Corporate Office

34 To Be Used By Corporate Office

35 To Be Used By Corporate Office

CLICK OK TO CONTINUE THE PROCESS

THE RECORD HAS BEEN SAVED SUCCESFULLY

36 To Be Used By Corporate Office