Total Quality Management covers the entire organization, all the people and all functions, including external

organizations and suppliers. Total Quality Management help in setting the philosophy, quality policy etc, and providing motivation through leadership and equipping people to achieve quality.

This questionnaire has been devised to know the scope, possibility and practical aspects of Total Quality Management of United Food Products, KINFRA, Kalpetta. This is confidential and for the purpose of study. So, please provide with true input 01. Name: .. (You can input 'NA' if you don't want to disclose) 02. Gender: 03. Age: Male 18 to 25 26 to 35 Female 36 to 45 High school level Unmarried 1-3 4-6 6001-8000 7-9 8001-10000 above 9 10000 above 45 above HSC UG and Above

04. Educational Qualification: Illiterate 05. Marital status: Married

06. Number of members in family: 07. Income level: Below 4000 08. Nature of Employment: 09. System of work:

4000-6000 Permanent Night Shift

Temporary First shift Rotation of shifts

10. The major business of your organization: 11. The department in which you work:. 12. 0 -50 What is 51 100 the size 101 500 of your organization: More than 1001

501 1000

13. Are you aware of the importance of quality management, which has an important role in the success of any organization: Yes No Cant say

14. Does TQM help for improving the work efficiency of employees? Yes No Cant say

15. Does TQM assists in alignment of companys goal as well as individuals goals? Yes No Cant say

16. Tick the appropriate certification obtained by your company ISO 9001 The year in which ISO 9002 it got first ISO 9003 certified QS 9000 . .

17. Should quality certification (ISO 9000-14000) help improving morale of employees as well as positioning of the organization? Yes 18. 19. If Does your your No Cant say organization applies TQM, apply which total model(s) Yes quality you No No management? for?

organization

are

applying

MBNQA Model UMIST Model Other 20. 21. model, Does What SA8000 5S your other please

ISO 9004 Xerox Model specify:

EFQM specified

Model model

. apply your statistical Yes organization process No are control? for?

organization quality practice(s) HACCP

applying

Quality Circle

ISO 14000/EMS Customer Satisfaction Survey

BS8800/SMS GMP Vendor Partnership Prog

22. Employees are kept updated with changes in job skills & job designs? Strongly Agree Strongly disagree Dont know Agree Disagree Yes

23.Do you think the organization is quality conscious toward employees? 24. 25. 26. Did Did Has your your your organization organization use employ

No ISO/TQM?

No consultant(s) Yes during additional staff Yes since since No

ISO/TQM? No ISO/TQM?

organization

structure

change Yes

27. How do you feel about the recruitment & selection procedure adopted by the company? Excellent Good Average Poor

28. (a) How many people are involved in quality circle? Below 10 Weekly above 10 biweekly above 15 monthly cant say yearly No Yes No No Cant say No Cant say (b) How frequently the organizations have the meeting of quality circle?

29. Are the organization is going for the quality audit? Yes 30.(a) Does your organization have quality information system? (b) Are the information system is regularly updated? Yes 31. Are you practicing the 5s Japanese philosophy ? Yes

Cant say

32. Six Sigma focuses on improving quality and reduce waste by helping organization which services better,faster and cheaper. Do you think , It is most effective technique of the TQM. Yes No Cant say

33. There is a shared vision of where your business is growing? Strongly Agree Strongly disagree Agree Disagree Dont know

34. Are you aware of check sheet is an organized method of recording the no.of quality defects? 35. Yes No Cant say effect diagrams are used extensively in quality

Are you aware of cause and

improvement programmes to identify quality issues and inspection point? Yes No Cant say 36. Can Total Quality Management focus on the interaction of the external customer, supplier and society at large in the organization itself? Yes No Cant say

37. Should the organization eliminate barriers between departments by managing improve communication and teamwork? Yes No Cant say

38. Is the regular and effective inspection help in measuring the quality of the service? Yes No Cant say

39. Does the organization provide right environment to apply your knowledge from new programs to the job? Very much Some what Little Not at all No Sometimes

40. Do you feel that the organization is a good place to work? Yes

41. Do you feel comfortable with rules and policy of the organization? Yes No Sometimes

42. What types of relations are you having with your superior, peers and subordinates? Good Average Poor Their behavior is not good All above If bad then why it is so? They are not cooperating. There is no proper communication.

43. Do you find that your job makes the best use of your abilities? Yes No Some Times

44. Do you find that your performance is properly measured in the organization? Yes No Sometimes

45. Do you get any reward on your good performance? Yes No Sometimes S N DS HDS

How do you feel about the following in your Org. HS 46 47 48 49 50 Health measures Safety measures Welfare measures Working environment Salary Offered

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