5010 Adventure Lane, Silver Spring, MD 20904 | (301) 606-5050 | joshua.twigg@yahoo.

com

Joshua Twigg
CAREER OJBECTIVE Operations, Sales and Customer Service Manager with 15+ years of experience across Retail and Government seeking full time Community Manager position. • • Extensive management and team building experience; trained and supervised over 100 employees for $35mm/year retail operation. Strong emphasis on customer service, including coordination of all internal scheduling requests from the White House, Congress, and other government agencies for meetings, travel and speaking engagements. Served as the primary point of contact in receiving visitors and telephone calls for the Deputy Commissioner of the I.R.S. Strong written and oral communication skills; prepared briefing papers for all speaking engagements for the Deputy Commissioner of the I.R.S. Worked closely with senior management and sales teams to ensure store met regional and corporate financial goals. Adept at analyzing financial statements and reviewing legal documents; analyzed monthly P&L reports, created and managed budgets, and reviewed and approved a variety of supplier, employee and facility legal agreements. Inspected store facility and common areas, ensuring safe and smooth operation of the store for employees, customers and suppliers. QUALIFICATION HIGHLIGHTS

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PROFESSIONAL EXPERIENCE

Circuit City, Silver Spring, MD Store Director, February 2004 – Current • Responsible for overseeing all aspects of $35mm/year retail store’s operations, including merchandising and promotional activities, customer service, inventory management, cash handling, reconciliation and deposits and store safety and security. • Supervised and managed over 100 employees in sales oriented retail environment, with responsibility for scheduling and training personnel. • Trained, recruited and hired store employees; administered payroll and addressed HR inquiries. • Met Home Office and District sales, management, productivity and profitability goals. • Reviewed and analyzed monthly P&L reports, created and managed budgets, and reviewed and approved a variety of supplier, employee and facility legal agreements. • Maintained physical store location, including making daily store inspections and ensuring safe and efficient facility operations. • Provided excellent customer service to new and existing customers, quickly resolving issues and questions as they arose. • Merchandised and positioned products throughout the store to maximize sales and profits. • Produced $100,000 in net operating profit through sales of monthly service plans, approved applications and credit insurance. • Cross-trained personnel on additional skills, saving labor costs, improving productivity and boosting employee job satisfaction. Electronics Max, Silver Spring, MD Assistant Store Director, August 1996 – January 2004 • Promoted to Assistant Store Director from Operations/Customer Service Manager. • Supervised and managed over 122 employees, with responsibility for scheduling and training personnel. • Trained, recruited and hired store employees; administered payroll and addressed HR inquiries. • Merchandised and positioned products throughout the store to maximize sales and profits. • Served as liaison for all human resource issues, including evaluations for all employees. • Executed weekly cycle counts on products to maintain healthy inventory levels. • Conducted weekly sales meetings with management and employees, ensuring the store met company sales targets of 120% above goal.

PROFESSIONAL EXPERIENCE CONTINUED

I.R.S. – Commissioner’s Office, Washington, DC Program Analyst, December 1995 – December 1996 • Responsible for the overall tracking of the Assistant Commissioner’s $1.7mm travel budget and the Federal Tax Lien Revolving Fund. • Implemented procedures for the Field and District offices to utilize in processing redemptions through the fund, serving as focal point for tracking, monitoring and coordinating the $10M account. • Tracked previous year monies from the revolving fund to reconcile any differences with the Chief Financial Office (CFO) and Government Accounting Office (GAO) before the beginning of each fiscal year. • Prepared, analyzed and consolidated data used to prepare summary reports of the revolving fund and travel monies; reports were used to prepare future budget for the upcoming fiscal year. • Trained Analysts on monthly maintenance of travel budgets. • Instituted a monthly reporting system to assist in monitoring project expenditures. I.R.S. – Compliance Office, Washington, DC Executive Assistant, November 1993 – December 1995 • Served as the Program Analyst, Congressional Communication Analyst and Executive Assistant to the Chief Compliance Officer. • Responsibilities included participating in the resource planning process for determining fiscal needs and preparing replies to selected correspondence under the direction of the Chief Compliance officer. • Coordinated activities, meetings and conferences for the Chief Compliance Officer. • Acted as liaison to the Senior Management Council; planned agendas, identified, surfaced and resolved issues as required. • Prepared briefing papers for all speaking engagements and ensured proper materials and information were available. • Responded to incoming mail that dealt with upcoming engagements and travel, writing official correspondence on behalf of the Chief Compliance Officer. I.R.S. – Commissioner’s Office, Washington, DC Administrative Assistant, September 1992 – November 1993 • Served as the Administrative Assistant to the Commissioner and Deputy Commissioner of the Internal Revenue Service. • Responsible as the primary point of contact in receiving visitors and telephone calls for the Commissioner and Deputy Commissioner from the White House, Treasury and other government agencies, congressional personnel and taxpayers. • Conducted extensive primary and secondary research; responding to frequent requests for information. • Coordinated all internal scheduling requests from the White House, Congress, and other government agencies for meetings, travel and speaking engagements. • Arranged travel, developed trip itineraries, and coordinated speaking engagements and events (including town meetings with employees, media coverage, visits to regions/districts, service centers and small posts of duties). • Prepared a bi-weekly report on gains and losses, overtime and compensatory reports. I.R.S. – Information Office, Washington, DC Administrative Assistant, September 1992 – November 1993 • Served as the administrative assistant to the Chief of Staff for the Chief Information Officer. • Implemented office procedures which required establishing new filing system, maintaining and updating various program records, updating CIO telephone directories, establishing suspense controls for staff, and preparing guidelines for time and attendance. • Conducted monthly training programs for new employees to ensure clear understanding of goals, mission, policies and procedures. • Submitted a monthly management summary report used extensively by management.

EDUCATION

University of Maryland, College Park, College Park, MD Bachelor of Art in Communications • Microsoft Office (including Access)

ADDITIONAL SKILLS

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