Professional Documents
Culture Documents
Dettol
January 27, 2012 Project Guide :
Case Study on
Data Collection
Survey
Questionnaire
Sites
Analysis
Dettol History & Journey. Dettol Brand Extension Dettol Positioning Success & Failure of Dettol (Problems) Strategies (Process & Solution) Survey Data Study Recommended New Strategies
1938 by merger of Reckitt & Sons and J&J Colman 1999 by merger of Reckitt & Colman and Benckiser
J A Benckiser circa 1823 (left), Isaac Reckitt circa 1860s (right) Products: Cleaning products, healthcare, condiments Revenue: 8,453 million (2010) Headquarters: Slought, United Kingdom. Adrian Bellamy (Chairman) Rakesh Kapoor (CEO) The company has operations in 60 countries,
New Identity..2009
Revenue Generators Fabric Care Health Care Home Care Personal Care
Rest
12%
R & B India
Major products are: Dettol, AirWick, Lizol finish, Vanish, Air wick, Mortein, Harpic, Veet, Colin, Disprin, Cherry blossom, Strepsils, Easy off bang.
Harpic: 75% market share. Colin: 88% market share. Mortein: 20% market share. Veet: 85% markets share.
About Dettol
Major Products: Antiseptic Liquid, Hand wash, Soaps, Body wash, Shaving cream, Plasters
Dettol JourneyIndia
An iconic brand that has stood for trusted protection in India since 1933.
The brand is endorsed by the Indian Medical Association and has been voted consistently as one of Indias Most Trusted Brands
Today multiple product offerings of the brand Dettol touch the consumers in many more aspects of personal and home care in their daily lives. Antiseptic Liquid Bar Soaps (Dettol Original, Dettol Fresh, Dettol Cool and Dettol Skincare) Liquid Hand Wash Hand Sanitizer. Shaving Cream Plasters
1990 -- Rs 27 crore 1998 Rs 168 crore 2001 --- Rs 230 crore 2010 --- Rs 1000 crore
Dettol Issues
1980s Dettol started facing the problem:
Antiseptic segment faced stagnation. Sales Volume was not growing & inventory was stuck. Restricted revenue as government included dettol antiseptic liquid in the category of price controlled drugs.
To fully exploit the potential of Dettol. Establish its presence in the consumers everyday life.
Year
1981 1993 1994 1996 2000
Present Existence
Yes Yes Yes Yes (Hardly seen) Hardly seen
Variants
Yes No Yes No No
NA
2002 2005 NA
No
Not in India Yes Yes
No
No Yes No
Lets Understand:
Dettol Positioning. Success & Failure of Dettol (Problem) New Strategies (Process & Solution)
A Antiseptic product
100 % sure
Characteristics of the product: 1. Brown liquid. 2. Green labelled bottle. 3. Unique odour & burning sensation.
Brand logo: White glistening sword. Sword represent Killing germs Treating infections.
About Dettol
Positive Attributes of Brand Dettol.
Brand Dettol: Trustworthiness of its products. Faith Affordable. Existence of so many years Effectiveness
Strong smell
Dettol
Safety
Dettol is largely perceived as an antiseptic brand. Used for hygiene n health of entire Family.
Hygiene
Antiseptic
Love
Occasional Use
Consumer
Doctors friends
Care
Healing wounds
Affection
Mothers Love
Success of Dettol
Successful Brand Extension Year Remarks
It was positioned on love n care platform. By 1986 market share was just 0.5% in premium segment. The co re launched it in 2000 & positioned on germ killing platform. Dettol liquid hand wash helped dettol to come out of first aid boxes into households. Market Leader
Variants
1999 it introduced Dettol Fresh. Target market fragrance lovers. 2000 Dettol Extra. Soap with moisturizer. 2001 Dettol Junior. Target market kids. 2004 Dettol Skincare soap bar. Target market women's. 2006 Dettol Cool. Target Teens n young consumers. In 2003 co launched Dettol skin care hand wash. In 2006 co launched Dettol sensitive hand wash.
Dettol Soap
1981
1994
MS: 51%
1932
None
MS: 84%
Na
Na
None
Dominates.
Failures of Dettol
Unsuccessful Brand Extension
Dettol Medicated Plasters
Year
Remarks
Major reason for launch was to force the competitor to take a defensive position by attacking it on its stronghold.
Reason for launch was that an study was done & which revealed that 40% of shavers use after shave lotion & out of that 30% use dettol. Product did not do well & was re launched in 2003. Strong antiseptic association did not allow consumer to leave brands like Nycil, Dermicool & Boroplus.
Variants
Present standing
The market for medicated plasters was very small, a mere rs 20 crore & so dettol did not succeeded much.
Dettol did not do better & claimed they do not possess expertise in gels. Sales fall: rs 43.1 million in 2001 to rs 4.3 million in 2005.
1991
No
1996
No
No
MS: 0.43%
This extension was not successful as it was positioned against killing germs whereas mouthwash is used for foul smell.
Not Available Body wash segment did not yield much result for dettol. MS: 4%
2005
Road AheadSurvey..
Sample Size: 80
Survey Study
Where do you encounter germs in your day to day working?
100% 80% 60% 40% 20% 0% Travelling Toilets Public Places House 33% 13% Where do you encounter germs in your day to day w orking? % of response 87% 80%
What are the harmf ul ef f ects of germs % of response 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 80%
33%
33%
various diseases
cold
inf ection
Survey Study
Who are m ost likely to get af f ected by germ in your house? % s of response 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 87%
13%
13%
Kids
Senior citizen
20%
en vi ro nm en t
te r
ba th
as h
se
of of fic e
an dw
oi le d
of ho u
rin ki ng
an lin es s
le
le
an lin es s
le
an
P es t
co nt r
W a
ol
Survey Study
What measures do you take to clean germs?
100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 93% 67% 40%
33% 13%
Shower
Cleaning Floors
Cleaning Toilets
Cloth wash
20%
27% 7%
33% 7%
Sanitizer
Body Soap
Toilet LiquidHarpic
Face Wash
Fenyl
Antisceptic Liquid
Survey Study
Any comments on what you feel can be done better to make your life germ free?
7% 7% 7% No Answer Awarenes Campaign Keep your surroundings clean Take precautions 79%
100%
13%
7%
Survey Study
Among the following products, pls tell which brand products you use.
90 80 70 60 50 40 30 20 10 0 80 65 55 70 80 70 78 80
Body Wash
Plaster
Kids Care
Survey Study
How would you rate Dettol in terms of their product offerings.
0%7% 13% Very Satisfied Satisfied Average Dissatisfied Very Dissatisfied 80%
What offerings can Dettol introduce to make life more germ free n healthy for your family?
45% 40% 35% 30% 25% 20% 15% 10% 5% 0% 40% 27% 20% 13% 7% 13% 7% 7% 13% 20% 13% 13% 27%
o od y S
ap
to
be
Survey Study..
Consumer has become more alert towards germs in his day to day operation. As a result in question one 87% of consumer told that they encounter germs while travelling. Consumer is linking germs to various diseases which he is not even aware off but still he wants to avoid those diseases. Consumer considers that hand is the one such part of body which comes in contact to germs very fast & requires lots of germ free treatment. To prevent & cure germs hand wash is the most adopted way.
Sanitizer & liquid hand wash are the most used product as a treatment to clean the germs.
About Dettol:
Hand wash, Antiseptic & Sanitizer are most recalled & used products of Dettol. 80% of consumer is satisfied from Dettol offerings & only 13% are very satisfied. That identifies the gap. New range of products suggested by consumer.
6548
NA
5.83%
25% Na 4% 0.43% Na
NA 16 80 NA
BCG Matrix
Recommended Strategy
Recommended Strategies Focus on High Market Share Products (activities) Product Names 1) Antiseptic Liquid 2) Liquid Hand wash Reason for the recommended strategy 1) Market leader products for Dettol. 2) These products have highest presence amidst households. 3) Competition like lifebuoy has eye on these segments & trying hard to gain market share. 1) Health soap is rs 2050 cr market. 2) Health soap & Hand sanitizer are the future of health industry & can be big time revenue generator for Dettol. 3) Prickly heat Powder has not grown in sync with market growth rate 4) Also all these products are very important for Dettol line extension in Health segment 1) All as per survey & data study of these industries. 2) High growth industries & dettol can generate big time revenue from these industries.
Give New Identity to Existing product line to increase the Market Share.
1) 2) 3) 4)
Dettol Soap Dettol Sanitizer Prickly Heat Powder Dettol Medicated Plasters 5) Dettol Body wash
Brand Extension which are required as per survey & study of data.
Strategy one:
Focus on High Market Share Products
Product
Should keep focusing on its core strength. No major changes required.
Promotion
Should continue campaign of 2008 which shows that: Apka Dettol Kya Kya kar sakta hei
Dettol should change packaging to bring some changes in product look. (eg dettol sensor, contemporary packing)
Survey tells that hand cleaning is most important thing that the consumer associate with health. So Dettol should focus on increasing the usage of the product. Constant advertisement of the product.
No changes required in the product as customer associate that smell to germ killing.
Need to watch competition campaign & need to redesign the campaign else they may loose some market share.
Dettol should promote the usage of the product in Schools & Hospital in urban/suburban areas.
Strategy 2
Give New Identity to Existing product line to increase the market share.
Health Soap Hand Sanitizer Body Wash Prickly Heat Powder Medicated Plasters.
Product (Soap):
Germ killing should be USP of the product. Should remove Dettol Extra, Dettol Cool from its product portfolio. Two variants strategy: Dettol Original (basically for rural areas) Dettol Skin care (basically for urban areas & also for female). Dettol should focus on increasing the usage of these two variants. Dettol Skin Care Germ killing + Fairness (all in one soap which nobody has).
Pack of 70 gram is required in Dettol Skin Care. Paper soap for travelling purpose should be introduced. No organize co at present.
Price (Soap):
Dettol Original pricing should be near to lifebuoy & with the help of 3 + 1 offer to increase the penetration. Basically for rural. Dettol Skin Care should be on premium pricing of rs 31 for 120 gram & rs 19 for 70 gram. Paper soap pricing should be rs 3 for 5 strips pack.
3.
Place (Soap):
Dettol original should be focused in rural areas. The presence in rural areas is 22% All urban, Suburban, Small towns with existing distribution model. For paper soap presence will be required at railway station, pan shops & grocery shops.
Promotion (Soap):
New advertisement on the line of Dettol antiseptic liquid should be designed which focus on increasing the usage of the product.
In todays scenario health awareness is high & all the communication should be focused on germ killing
Dettol Skin care for Germ Killing+ fairness (all in one soap which no body has).
Dettol should promote the usage of the product in hospitals & schools. Health campaign in urban areas. Maximum communication should involve young generation who travel/commute a lot. Adv telecast should be high throughout the year instead of only seasonal campaign.
Promotion should be focused on increasing the usage of soap. (similar to dettol antiseptic liquid).
1. 2.
Product:
Dettol should keep focusing on its core strength & no changes required in the product . Small sachets should be introduced to increase the usage.
2)
Price:
Pricing is ok. 50 ml for Rs 50 (eg: 6 Cr travellers in flight. 5% penetration & veet)
3)
Place
All tier 1 & tier 2 cities. For small sachets it should be available on shops at railway platforms & retail outlets.
Body wash users are mostly female & also in India the market is very small. Users link body wash to luxury. Dettol may not do good in this segment as core strength of dettol is germ killing. Should continue with this brand without much focus on this.
Product:
Should re launch the product Product should be Anti perspiration which will not allow germs growth. Change features of the product which targets all kids & youngsters. Germ killing aspect along with coolness & strong fragrance should be the USP of the product.
2)
Price: In the range of Nycil & Dermicool. Place: All urban, Suburban, Small towns.
3)
In todays scenario health awareness is high & all the communication should be focused on germ killing + coolness + fragrance. Usage of product should be the main feature of any campaign. Make people more aware towards their health & also make them aware how perspiration creates germs. Dettol should promote the usage of the product in hospitals & schools. Health campaign in urban areas. Maximum communication should involve young generation who travel/commute a lot.
Advertisement telecast should be high throughout the year instead of only seasonal campaign.
2)
3) 4)
Price: Similar to Johnson & Johnson Band Aid Place: All urban, Suburban, Small towns. Promotion:
Media Campaign to bring awareness about the product. For some time free sample on soaps.
Germ kit:
Comprising of Liquid hand wash + Hand sanitizer + Soap + Talcum Powder + Medicated Plasters This kit can be designed on the basis of Monthly usage of 4 persons in a family.
Strategy 3:
Brand Extension
Mens Grooming Products (Survey results 27% of respondent) Kids range of products respondent) (Survey results 40% of
Others
300
250
100
50
Product Contribution
Skin care 7% Hair care 11% After Shave 4% Shaving Cream 9%
5.
6. 7.
8.
So Introducing:
ADAMS
by
Dettol
ADAMS
-
by Dettol
Fairness cream Bath soap After shave Razor Deodorant Shampoo Hair oil
PORTERS 5 FORCES
Potential entrants
Bargaining power of suppliers
Industry competitors Threat of new entrants Bargaining power of Customers
Suppliers
Rivalry among existing firms Threat of substitute products or services
Buyers
Substitutes
73
ADAMS
Entry Barriers
by Dettol- Industry
Bargaining power of buyers
Less dependency on few major products The products are less well differentiated
Analysis
Rivalry among existing player Low
Moderate
Supplier cannot poses a threat of forward integration Few main products do not dominate total sales No substitute product & well diversification Entry of more players in same sphere High brand equity of competition brand.
Economies of Scale Product Differentiation Well Managed Robust Distribution Channels Favourable Market Positioning
Less no of competitors
25
20
15
15
10
8.15
2004
2008
2012
Hair Care 7%
Toiletries 42%
So Introducing:
Dettol Junior
Dettol Junior
Infants & kids products.
-
Bath soaps
Shampoo
Hair oil Massage oil Moisturiser cream
Entry Barriers
Moderate
Brand Equity Few main products does not dominate the total sale Less dependency on few major Products
Less no of Competitors
Brand Awareness
New communication for Hand wash is on air which promotes usage of the product.
Thanks: