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12/22/12
In order to provide a general and comprehensive definition of IS success that covers different perspectives of evaluating information systems, DeLone and McLean reviewed the existing definitions of IS success and their corresponding measures, and classified them into six major categories.
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System Quality refers to the measures of the processing system itself whereas Information Quality measures its output. Use measures recipient consumption of the output information. User Satisfaction is the response to such use.
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Motivated by DeLone and McLeans call for further development and validation of their model, many researchers have attempted to extend or respecify the original model. Ten years after the publication of their first model and based on the evaluation of the many contributions to it, DeLone and McLean proposed 12/22/12
The model can be interpreted as follows: A system can be evaluated in terms of information, system, and service quality; these characteristics affect the subsequent use or intention to use and user satisfaction. As a result of using the system, certain benefits will be achieved. The net benefits will (positively or negatively) influence 12/22/12 user satisfaction and the further use
Updated Information Systems Success Model (DeLone & McLean 2002, 2003)
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The Seddon Model is divided into essentially two parts. The first part is a Partial behavioral model of IS Use. This part recognizes that expectations for IS Use play a large part in information systems success. These expectations influence how people look at information systems success and the measures they use to 12/22/12
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Further Seddon (1997) identifies stakeholders in his discussion of SM. Our extension to SM requires distinct recognition of two further stakeholders - groups and organizations external environment. We define groups as collections of individuals that may be purposelyconstituted (like a team) or
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