Professional Documents
Culture Documents
Mosura BA Psychology IV
HUMAN RELATIONS
Integration of people into a work situation in a way that motivates them to work together productively, cooperatively, and with economic, psychological, and social satisfaction
The
variable is the organism: the Filipino who has a different set of values
MASLOWS
VS
FILIPINO
HIERARCHY OF NEEDS
Self- realization Needs Pagkabayani
Reciprocity
Physiological Needs
Familism
defense against potentially hostile world An insurance against hunger and old age An eternal source of food, clothing and shelter An environment where a Filipino can be oneself
Implications
Familism
na loob) Familism can promote loyalty given that company goals are not in conflict with his or her immediate family or groups goals Promotion is appreciated and authority is highly valued. Tradition, social position and family name are also important.
Utang na loob
Every
service received, favor or treatment accomplished, has something in return Related to dangal or dignity: A Filipino respects others but they must also respect him in the same way
Implications
According
worker: Wants to be treated as an individual with dignity Wants to carry an open communication and get feedbacks from those he works with Wants to be rated high because of the recognition and promotion benefits
Works
best with co- workers who are socially supportive Wants to be involved in challenging tasks which provide calculated risks but resistant to change when he is not yet ready for that new behavior required of him
Facets: Pay, Promotion, Supervision, Fringe Benefits, Contingent Rewards, Operating Procedures, Coworkers, Nature of Work, Communication) New Facets: Pay, Enjoyment, Friendly and Helpful Co- workers, Sense of Dignity and Freedom, Contingent Rewards
Implications:
Fringe benefits are exchanged for output improvement Consistency in the superiors style of leadership is expected Management by Objectives (MBO) is preferred: employees evaluated using a set of determined objectives Euphemistic or indirect positive criticism is accepted Negative criticism should be done cautiously and indirectly (Parinig, Bato- bato sa langit) Friendships inside the organization is important
Implications
Negative
traits sometimes spring from positive traits (Ex. Nepotism and Favoritism) Concept of property (Sakop or Kapitbahay system)
the social ladder Influenced by money Low- paid workers strive for an upward socioeconomic mobility
OTHER IMPLICATIONS
Timescales and deadlines are flexible Verbal instructions should be accompanied by written ones because Filipinos are often hesitant to ask for clarifications Decisions are made by the top management Managers guide their subordinates both in their business and personal lives
THANK YOU!