Sabre Reservation Manual

SabreReservationCourse
(Revision13)
Address:24AlkeouSt,Engomi P.O.Box25326,1308NicosiaCyprus Tel:35722581000,Fax:35722664502, SITA:NICXZCY email:zenon@cyprusair.com.cy
Copyright2002ZENONNationalDistributionCentreLtd. Allrightsreserved. Alltrademarkedproductandcompanynamesarethepropertyoftheirrespectivetrademark holders.
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TableofContents
SIGNINANDSIGNOUT ................................................................................4 ENCODEANDDECODE.................................................................................6 SABREATLAS................................................................................................7 CITYPAIRAVAILABILITY ...............................................................................8 SELLASEAT ................................................................................................11 WAITLIST ......................................................................................................13 BUILDAPASSENGERNAMERECORD(PNR) ...........................................14 VERIFYFLIGHTS..........................................................................................28 PRERESERVEDSEATING(PRS) ...............................................................30 CLONEAPNR...............................................................................................32 DISPLAYAPNR ............................................................................................33 LONGSELLENTRIES...................................................................................34 DELETEANDCHANGEPASSENGERDATA..............................................37 CANCELANITINERARY ..............................................................................41 INSERTSEGMENTS.....................................................................................43 DIVIDEAPNR ...............................................................................................45 CHANGESEGMENTSTATUS......................................................................46 HISTORYOFAPNR .....................................................................................48 GROUPPNR .................................................................................................50 QUEUES........................................................................................................52 SPECTRA ......................................................................................................62 REFERENCESOURCESINSABRE............................................................63 VIRTUALLYTHERE ......................................................................................64 WEATHER/CALCULATOR ..........................................................................65 CLAIMAPNR ................................................................................................67
ZenonNDCLtd 2 SabreReservationCourse December2009
TOTALACCESS............................................................................................68 CYPRAIRPACKAGES ..................................................................................76 REVISIONHISTORY.....................................................................................82
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SabreReservationCourse December2009
SIGNINANDSIGNOUT
SIGNIN
TobeabletousetheSABREReservationSystemyoumustfirstsignin. Tosignin,theentrywillalwaysbeginwithSIfollowedbyasignincode,whichcan beacombinationofbetween1and8digits. Example SI1234 ThiswilldisplayanewscreenwiththecursorplacedafterthewordsCURRENT PASSCODE
AGENTSIGNIN CURRENTPASSCODE DUTYCODE<.> AREA<A> ID<00888>CTY<UR2B> NEWPASSCODE
Yourpasscodemustbeacombinationofbetween7and8lettersandnumbersand mustincludeatleastoneletterand/ornumber. NB Asyoutypethepasscodeitwillnotprintonthescreen.Yoursignincodewill beassignedtoyoubutyoudecideonthepasswordwhichyoushouldnotrevealto anyoneelse.
SignatureLine
Onceyouhavesignedincorrectlytheresponsewillbeasignaturelinesimilartothe onebelow: 2EA0.2EA0*AST.A 2EA0 isthePseudoCityCode(PCC),whichuniquelyidentifiesyourtravel agencyinthesamewaythatacitycodeidentifiesacity
istheDutyCode.Thiswillbeassignedtoyou.Thereare4duty codes
AST
uniquelyidentifiestheagentwhoiscurrentlysignedin.Itisusually theagentsinitialsbutcould,infact,beanytwocharacters
tellsyoutheareayouareworkingin
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TheSignInMessage
Whenyoufirstsignin,ashortmessageisusuallydisplayed.Thiscontains informationonupdatesinSABREorpromotionalmaterialfromthevendorsselling theirservicesthroughSABRE.
SigningintoallAreas
TheaboveentrywillsignyouintooneareaofSABRE.Thereareactuallysix workingareasinSABRE:A,B,C,D,E,F.Tosignintoallareasplacea*afterSI Example SI*5000 Thepasswordwillremainthesame.Thistimetheresponsewillbe: 2EA0.2EA0*AST.A.B.C.D.E.F.
ChangingAreas
IfyouwishtochangefromoneareatoanothermaketheentryF.Thiswillmove youintoareaF Notes: 1)The6workingareasallowtheagenttomovequicklyfromoneareatoanother withouthavingtocompletethetransactioncurrentlyinprogress 2)MorethanoneagentcanbesignedintothesameCRT,eachonesigninginto specificareas,thuseliminatingtheneedforcontinualsigninginandout 3)Tosignintoaspecificarea:SID1234whereDistheareayouwishtosigninto
DisplayingtheSignIn
Thefollowingareentriestodisplaythesigninstatus: *S *S* S/* displayswhoiscurrentlysignedintothatworkingarea displayswhoiscurrentlysignedintowhichworkingareas redisplaysthesigninmessage
SIGNOUT
TosignoutoftheareayouarecurrentlyworkinginusetheentrySO Tosignoutofallareasyouarecurrentlysignedinto,usetheentrySO* Ifyouhaveatransactionactiveinanyareawhenyouattempttosignouteg.aPNR oraSTAR,SABREwillnotsignoutbutwilltellyouinwhichareayoumustfinisha transaction
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ENCODEANDDECODE
ManyofSABREsformatsarebuiltuponcodes.Youwillneedtoknowhowto encodeanddecodenamesifyouaretounderstandandconstructtheformats. Name Encode Decode
Aircraft
W/EQNameofmanufacturer
W/EQ*XXX
Airline
W/ALName
W/*XX
Airport
W/APName
W/*XXX
AmericanState
HCCName
HCCXX
CarCompany
W/CRName
W/CR*XX
City
W/CCName
W/*XXX
Country
HCCC/Name
HCCC/XX
Currency
DC*CUR/C
DC*XXX
HotelChain
W/HLName
W/HL*XX
Name XXX
substitutethenameoftheairline,cityetc substitutethecodeoftheairline,cityetc
TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: Encode/Decode
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SABREATLAS
UsingtheSABREATLASdistancecalculatorfeature,itispossibletolocatetheten closestairportstoaspecificlocationortocaluculatethedistanceanddirection betweentwolocations.ThelocationcanbeInternationalairportandcitycodes, citiesand/ormilitarybases. Formats W/CYCITYNAME,COUNTRYCODE W/ATAIRPORTCODE W/MBMILITARYBASE,COUNTRYCODE Forexample: W/CYMANCHESTER,GB requeststhe10closestairportstothecityofManchesterinGreatBritain. Response NEARESTAIRSERVICEFROM MANCHESTER,EN,GB TO MANMANCHESTER,GB LPLLIVERPOOL,GB LBALEEDSBRADFORD,GB BLKBLACKPOOL,GB EMAEMIDLANDS,GB 10MI/ 28MI/ 35MI/ 37MI/ 60MI/ 16KM 45KM 56KM 60KM 97KM 97KM 111KM 117KM 126KM 126KM S W NE NW SE NW SE S E NE
BWFBARROWINFURNESS,GB 60MI/ NWINORWICH,GB BHXBIRMINGHAM,GB HUYHUMBERSIDE,GB MMETEESSIDE,GB 69MI/ 73MI/ 78MI/ 78MI/
SABREATLASwillalsocalculatethedistancebetweenanytwocities,airportsor militarybases. Forexample: W/ATMADCYSEVILLE,ES calculatesthedistancebetweenMadridairportandthecityofSevilleinSpain Response DISTANCEFROM MADMADRID,ES TO SEVILLE,ES
251MI/
404KM
SW
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CITYPAIRAVAILABILITY
TorequestaCityPairAvailability(CPA)displayinSABREtheprocedureisas follows: Format 1DateCityofDepartureCityofArrivalTimeofdeparture(optional) Example 110MARLCAATH0900 Format 1DateCityofDepartureCityofArrival/Timeofarrival(optional) Example 110MARLCAATH/1400 1 03JAN 0900 Response 110MARLCAATH 10MARTUELCA/Z2ATH/0 1CY322J7C7D7I7Z4Y7*LCAATH07000845319S0123DCA/E B7N7S7M7T7W7L7X7 2A3903C4D4Z0A0I0J0*LCAATH08301010321B0DC/E Y4B4M4K4W4S4H4L4 3OA332C4J4D4Y4M4L4*LCAATH09151100733M0DC/E N4S4K4Q4E4B4T4X4 4CY384J7C7D7I7Z4Y7*PFOATH09401115320S02DCA/E B7N7S7M7T7W7L7X7 5CY384J7C7D7I7Z4Y7*LCAATH08301115320S12DCA/E B7N7S7M7T7W7L7Q4 6A3905C4D4Z0A0I0J0*LCAATH15301715321M0DC/E Y4B4M4K4W4S4H4L4 *FORADDITIONALCLASSESENTER1*C Eachdisplaywillgiveuptosixlinesofavailability.Readingfromlefttoright,the columnspresentthefollowinginformation: 1 CY 322 CDZY LCAATH 07000845 Linenumberofdisplay Carriercode Flightnumber Classandnumberofseatsavailable(onmostairlinesyouwillbeable tofreeselluptofourseatsthroughSABRE) Citypair Timesofdepartureandarrival istheIdentificationCodeKeyforavailability isthedate.Themonthmustalwaysbethefirst3letters.If dateisomittedSABREassumestodays. Thetimemaybewritteneitheras9,09,0900or9A.Ifthetime isomittedSABREwilldefaulttotheflightclosestto1300
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319 S 0 X2
Typeofaircraft Mealservice(B=Breakfast,L=Lunch,D=Dinner,R=Refreshment, S=Snack,M=Meals) Numberofstopsonroute Operatingfrequencyofflight(noinformationindicatesadailyflight,a letteroranumberindicatesdaysonwhichflightoperates,Xwith letter(s)ornumber(s)indicatesadailyflightexceptforthosedays) LevelofconnectivitythatthecarrierhaswiththeSabresystem. (AT,TA,AB,DC,DCA)
DC
SPECIFYINGTHECPAREQUEST
Anavailabilityrequestcanbespecifiedfurtherwiththefollowingformats.
BySpecificCarrier
112JULLHRSINBA 1QF 1ALL specifiesthecarrierwhoseflightsyouwishtoview modifiestheCPAtoshowanewcarrier modifiestheCPAtoshowallcarriers
ByConnectingCity
128APRLHRSYD0900BKK specifiestheconnectingcity(NBAdeparture/arrival timemustbeincludedinthisformat) 1SIN modifiestheCPAtoshowanewconnectingcity
ByClassofService
124AUGLHRJFK1200Y 1F specifiestheclassofserviceyouwishtoview modifiestheCPAtoshowanewclassofservice
ToshowonlyDirectFlights
120MAYLHRDEL/D displaysnonstopanddirectflightsonlybutno connectingservices willmodifyaCPAshowingalltypesofflightstoone showingonlynonstopanddirectflights returnstoanonstop/directCPAdisplayafter requestingaconnectingflight,orviceversaafter requestingdirectflights
1/D 1*ORIG
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AvailabilityShortcuts
Thefollowingentriesareshortcutstomodifytheavailabilitydisplayonyourscreen. Theywillsaveyouhavingtoreenterthewholeavailabilityformat. 1* 1*R 1*OA 1*1900 1*/1900 117JAN 1*DMAN 1*AFRA 1*LHRBRU 11 13 12*1500 displaysmoreavailabilityaftertheinitialsixlines redisplaysthelastavailabilityifthescreenhas been cleared returnstotheoriginalavailabilityafter1*hasbeenused changesthedeparturetime changesthearrivaltime changesthedeparturedate changesthedeparturecity changesthearrivalcity changesthecitypair givesavailabilityforadaylater givesavailabilityforthreedaysearlier(NBthereisa 30daymaximumforbothalaterandearlieravailability) combinestheabovespecifyingdeparturetime
ReturnAvailability
1R 1R2000 1R25FEB 1R1MAR1700 1R14 1R7*/1600 1R10*1800 1R15*1300MAD givesareturnavailabilityforthesameday:SABRE defaultstotheflightclosestto1700 forreturnavailabilityspecifyingtime forreturnavailabilityatalaterdate forreturnavailabilityspecifyingadateandtime requestsreturnavailability14dayslater return7dayslaterwithanarrivaltimeof1600 return10dayslaterwithadeparturetimeof1800 return15dayslater,departingat1300andconnecting inMadrid
TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: AvailabilityAir
Scheduleavailability
S10MARLCALHR/ES S10MARLCALHR/ESCY extendedschedulefor15days extendedscheduleforspecificcarrier
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SELLASEAT
MaketheusualentrytodisplaytheCPAonscreen.
114FEBLCASKG 14FEBSATLCA/Z2SKG/0 1A3921C4D4Z0A0I0J0*LCASKG17201920320M0DC/E Y4B4M4K4W4S4H4L4 2CY426J7C7D7I7Z4Y7*LCASKG17501950320S06DCA/E B7N7S7M7T7W7L7X7 3A3901C4D4Z0A0I0J0*LCAATH06000740320B016DC/E Y4B4M4K4W4S4H4L4 4A3110C4D0Z0A0I0J0*SKG08450945320B0DC/E Y4B4M4K4W4S4H4L4 5A3901C4D4Z0A0I0J0*LCAATH06000740320B016DC/E Y4B4M4K4W4S4H4L4 6OA181C4J0D0Y4M4L4*SKG09051000734S/R0X14DC/E N0S4K4Q0E4B0T0X0 *FORADDITIONALCLASSESENTER1*C
Tosellaseat,typeinaformatsimilartothefollowing:01Y1 0 1 Y 1 sell oneseat classofservice fromline1ofCPA
Response 1A3921Y14FEB6LCASKGSS117201920 /DCA3/E NAMECHGNOTALLOWEDFORA3YFARECLASS
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Tosellseatsonaconnectingflightinthesameclassofservice:01M1*
110FEBLCAMAD 10FEBWEDLCA/Z2MAD/1 1LH3369J9C9D9Z9Y9*LCAFRA03100610321M035DCA/E B9M9H9Q9V9W9U9S9P9 2LH4418J9C9D9Z9Y9*MAD07250955320M0X24DCA/E B9M9H9Q9V9W9U9S9P9 3LH3369J9C9D9Z9Y9*LCAFRA03100610321M035DCA/E B9M9H9Q9V9W9U9S9P9 4JK/LH8966C4D4J4Y4B4*MAD072509553200X57DCA/E M4H4Q4V4T4W4K4E0U0 5LH3369J2C2D1Z1Y0*LCAFRA03100610321M035DCA/E B0M0H0Q0V0W0U0S0P9 6IB3513C9D9I9Y9B9*MAD07451015319B0X14DCA/E H9K9M9L9V9S9N9P8Q9 *FORADDITIONALCLASSESENTER1*C. 0 1 M 1 * sell oneseat classofservice fromline1oftheCPA andoneseatinthesameclassofservicefromthe connectingflight
Response 1LH3369M10FEB3LCAFRASS103100610/DCLH/E 2LH4418M10FEB3FRAMADSS107250955/DCLH/E.
DisplayingtheItinerary
*I Response 1OK407L19FEB2LCAPRGSS103200600 /DCOK/E willdisplaytheitineraryatanystage
TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: SegmentSell
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WAITLIST
MaketheusualentrytodisplaytheCPAonscreen. 06JANTHULCA/Z2LHR/2 1CY326C7D7Z1Y7K5B5N2LCALHR18002050310D0 DCA /E S0T0M0X0Q0L0H0 2BA665C9D9Y9B9H9K8M6LCALHR043007357670X17DCA/E L5W0V0O0Q0 3CY332C7D7Z1Y7K4B3N3LCALHR03450635310B047DCA/E S3T3M1X1Q1L1H0 Towaitlistapassenger,maketheusualentryandaddLL Example 01V2LL Response 1BA665V06JAN4LCALHRLL104300735/DCBA/E
OnendingthePNR,thestatuswillchangetoHL.Ifthewaitlistclears,theairlinewill informtheagencyautomaticallyviatheQueues,showingKLasthestatus.
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BUILDAPASSENGERNAMERECORD(PNR)
ASABREPNRhas5mandatoryfields.Ifanyoftheseismissing,itisimpossibleto endthebookingandobtainthenecessaryrecordlocator. Field Formatbegins
Phone Received Itinerary Name Ticketing
9 6 Sellformatbegins0 7
ThefirstlettersofthesefieldsspellthewordPRINT. Inadditiontothe5mandatoryfieldsabove,someoptionalfieldscanalsobe included.
Field(Remarks:5)
Formatbegins
Formofpayment General Historical Itinerary Invoice Clientaddress SegmentRelatedRemarks(itinerary) (invoice)
5 5 5H 5 5. 5/ 5S 5.S
OtherFields
Formatbegins
Namereferencenumber Agencynameandaddress SSRforotherairlines SSRforAmericanAirlines OSIforotherairlines OSIforAmericanAirlines
*(afterNameField) W 3 4 3OSI 4OSI
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THE5MANDATORYFIELDS
NameField()
Format NumberofpassengersSurname/NameorInitialsTitle Examples SMITH/JOHNMR 2SMITH/JOHNMR/ANNEMRS 2SMITH/JOHNMR/ANNEMRS2GREEN/DAVIDMR/MARYMRS Notes 1)PassengersfullnameshouldbeenteredforALLitineraries. 2)Numberofpassengerscanbeomittedifonlyonepassenger. 3)Amaximumof63charactersmaybeenteredintothenamefield.However,only 29characterswillprintontheticket 4)Todisplaynamefield:*N
InfantNameField
Format I/NumberofpassengersSurname/Nameorinitials Title Examples I/DAVIES/JOHN I/2JONES/ALAN/BETH Format 3INFT/infantslastname/infantsfirstname/dateofbirth Examples 3INFT/SMITH/ANDREA/10SEP091.1 Notes 1)AnySpecialServicerequests,suchasbabymealorabassinetmustbeattached totheadultname 2)Frequenttravellernumbersmaynotbeincludedintheinfantnamefield 3)GFAXshouldcontaintheINFTdataandifmorethanoneadultinPNR,always nameassociatetheinfanttothecorrectadult
ItineraryField(0)
TobuildtheItineraryField,sellasegmentasperthenotesinpage11. *I TodisplaytheItineraryField
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TicketingField(7)
Thereare3possibleticketingentries: FirstFormat 7TA/Freetext Examples 7TA 7TA/AMDELIVERY Notes 1)Thisentrycanbeusedforticketingorpassengerpickupdate 2)Maximumof22characterscanbeusedaftertheslash 3)ThisentrywillnotcauseQueueplacement SecondFormat 7TAWDate/ Examples 7TAW7JUL/ 7TAW2EA07JUL/ Notes 1)ThisentrywillcausePNRtoQueueplaceonthedatespecified.ItwillQueue placeimmediatelyifthedateisomittedoriftodaysorthefollowingdaysdateis used. 2)ThePNRwillautomaticallyQueueplaceonQueue9. 3)DonotaddtextaftertheslashasthismaypreventtheQueueplacement. 4)IfabranchofficePCCisincludedbeforethedate,thePNRwillQueueplaceto Queue9inthatPCC. ThirdFormat 7TAXDate/ Examples 7TAX7JUL/
Notes 1)ThisentrywillcausePNRtoQueueplacetwodaysbeforethedatespecified.It willQueueplaceimmediatelyifthedateisomittedoriftodaysorthefollowingdays dateisused. 2)ThePNRwillautomaticallyQueueplaceonQueue10. 3)DonotaddtextaftertheslashasthismaypreventtheQueueplacement.
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TelephoneField(9)
Format 9Areacode+exchangenumber+number A 9Areacode+exchangenumber+number B 9Areacode+exchangenumber+number M 9Areacode+exchangenumber+number H NB.Divideuptelephonenumberwithdashesforeaseofreading. Examples 901815774670A 901818811272B 901818817621H Withanextensionadded: 901817862345X241BMRSGREEN Notes 1)A=AgencyB=BusinessH=Home 2)WhenthePhoneFieldisredisplayedthenumberwillbeprecededbythecodeof thecitywheretheterminalissituated. 3)Maximumof30charactersinthePhoneField.Itispossibletoaddfreetextafter theABHbutthismayhindertheprocessingofthemessagebytheotherairline's computersystem 4)TodisplayPhoneField: *P9
ReceivedFromField(6)
Format 6Freetext Examples 6MRSMITH 6P 6MRSMITHSSECRETARY Notes 1)PforPassengercanbeusedwhenthereisonlyonepassengerintheNameField. Thisfieldisusedtorecordthenameofthepersonwhoaskedtomaketheitinerary. 2)AReceivedfromFieldmustbeaddedifanychangesaremadetothePNRafter itsinitialcreation. 3)TodisplaytheReceivedfromField:*P6
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OPTIONALFIELDSINAPNR
REMARKSFIELD(5)
TherearedifferentkindsofRemarks.CareisneededinenteringtheRemarksasthe beginningoftheentrywilldeterminewhattheindividualremarkisusedfor. *P5 todisplaytheRemarksField
FormofPaymentRemark
Format: 5 FormofPayment Examples 5CASH 5CHEQUE 5AX123456789012345608/06 5*AX123456789012345608/06
(Creditcardnumber+expirydate) (Inclusionof*willactivatecreditauthorisation systemandcheckexpirydate)
Notes 1)TodisplayFormofPaymentRemarkenter * 2)ForlistofCreditCardcodesenter DU*/CCD 3)IftheagencyusesADS,itisimportantthattheFOPremarkbeamongthefirst5 linesoftheRemarksField.
GeneralRemarks(5)
Thisfieldisusedtostoreremarksofageneralnature.Norecordappearsinthe historyofthePNRifaGeneralRemarkischangedordeleted. Format 5Freetext Examples 5DIFFICULTPASSENGERPLEASEDOALLPOSSIBLETOASSIST 5PLEASECALLPASSENGERSHOMENUMBERBEFOREWORKNUMBER Notes 1)Maximum70charactersperline 2)GeneralRemarksdonotprintontheticket,noronaninvoiceoritinerary.
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HistoricalRemarks(5H)
HistoricalRemarksshouldbeusedtostoreinformationofgreaterimportancewhich needstobekeptonrecord.TheypassintothehistoryofthePNR,ifchanged, deletedoradded. Format 5H Freetext Examples 5HHAVEADVISEDPASSENGEROFPENALTYCLAUSES 5HHAVEADVISEDPASSENGEROFDOCUMENTSREQUIRED Notes 1)Maximumof68charactersperlineafter5H 2)Usedforpassportdetails. 3)TodisplayHistoricalRemarksinthehistoryofthePNRenter*H5andtodisplay historicalremarksintheactivePNRenter*P5H
ItineraryRemarks(5)
TheseRemarkswillprintonanItinerarydocumentoronacombinedInvoice& Itinerarydocument. Format 5Freetext Examples 5PLEASERECONFIRMALLYOURFLIGHTSBEFOREDEPARTURE 5CHECKINTIMEFORINTERNATIONALFLIGHTSIS2HRS
Notes 1)Maximumof922charactersinthewholeItineraryRemarksField,(includingthe 5s).Eachlinemustbeenteredseparately 2)TodisplayItineraryRemarksenter*
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InvoiceRemarks(5.)
TheseRemarkswillprintonanInvoiceoronacombinedInvoice&Itinerary document. Format 5 . Freetext Examples 5.FORYOURCONVENIENCEWEACCEPTALLMAJORCREDITCARDS 5.PAYMENTDUEINFULL2WEEKSBEFOREDEPARTURE Notes 1)Maximumof922charactersinthewholeInvoiceRemarksField,(includingthe 5.s).Eachlinemustbeenteredseparately. 2)TodisplayInvoiceRemarksenter*.
SegmentAssociatedRemarks
Withsegmentassociatedremarksitispossibletoentereitherinvoiceoritinerary informationintoaPNRwhichwillprintimmediatelybelowasegmentonyourinvoice oritinerarydocument.
InvoiceRemarks
Format 5.SSegmentnumber(mandatoryspace)Freetext Example 5.S1NONREFUNDABLEFEEAPPLIESTOTHISFLIGHTSEGMENT
ItineraryRemarks
Format 5SSegmentnumber(mandatoryspace)Freetext Example 5S1PLEASECHECKINATGATWICK2HRSPRIORTODEPARTURE
Notes 1)IfthemandatoryspaceisomittedSABREwillaccepttheentry,buttheremarkwill printattheendofthedocumentandnotafterthesegment 2)Amaximumof9999charactersmaybeenteredintosegmentassociatedinvoiceor itineraryremarks
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ClientsNameandAddress(5/)
SABREwillreadthisnameandaddresswhenprintinganInvoice&Itineraryand printitinthetoplefthandcorner. Format 5/Freetext Example 5/MRJOHNSMITH 5/24MANSIONCOURT 5/GREENLANE 5/LONDON 5/N227BV Notes 1)Maximumof6lineswith50charactersperline 2)IftheclientsaddressisnotincludedinthePNR,theagencyaddresswillprinton theInvoice&Itinerary,providedithasbeenincludedinthePNR
NAMEREFERENCE
ThisfieldcanbeusedtoaddfurtherinformationtotheNameField,suchas employeenumber,departmentname,dateofbirthetc. Format NameFieldentry*Freetext Examples SMITH/JOHNMSTR*D.O.B23JUN86 2SMITH/SMR/JMSTR*0/D.O.B10AUG87 2SMITH/JOHN/ANNE*EMPNO.123456 2SMITH/JOHN/ANNE*TRAINING/SALES
Notes 1)Maximumof29charactersafter*(alphaornumeric) 2)Thiswillprintunderneaththepassengersnameontheticketandasareference ontheinvoice. 3)A0mustbeincludedifthenamereferenceistobepritnedunderthecorrectname ontheticket.e.g.3SMITH/JOHNMR/ANNEMRS/DAVID MSTR*0/0/D.O.B.12JUL85indicatesthenamereferencereferstoMstrDSmith.
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AGENCYNAMEANDADDRESS
Format WAgencynameAddressAddressAddress Example WSTINTravel123HighStreetLOWTOWNLW17FGUK Notes 1)PutthenameoftheagencyimmediatelyafterW 2)Minimumof3lines,maximumof6,with50charactersmaximumperlineinthe agencyaddress 3)Includeinbookingswithhotel,carandtoursegmentsifwrittenconfirmationis required 4)Theinclusionoftheagencyaddressassistswithcommissiontrackingthrough SABRE 5)Todisplaytheagencyaddressenter*PAD 6)OnlyoneagencyaddressisallowedperPNR
Topicsforthissubject(BuildPNR)arelocatedintheFormatFinderhelpsystemin themainTableofContentsundertheappropriatebook: PNR(PassengerNameRecord)
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GFAX(3)ANDAFAX (4)
ThesetwofieldsareusedtoenterSpecialServiceRequests(SSRs)andOther ServiceInformation(OSIs).Messageswillgeneratetotheairlinesonendingthe PNRandthereisnoneedtoQueueplaceSSRsandOSIs. AFAX(4)isusedtosendmessagestoAmericanAirlines. GFAX(3)isusedtosendmessagestootherairlinesandtoAmericanAirlinesifAA formspartofanitinerarywiththeothers.
SSRs
SSRsareusedwhenrequestingaspecificserviceforpassengersaspecialmeal,a wheelchair,acertainseatetcandisdoneintheformofafourlettercode. Herearesomeofthemostcommon4lettercodes:
OTHS GeneralInformation NSST Nonsmokingseat NSSW Nonsmokingwindowseat SMST Smokingseat UMNR UnaccompaniedMinor BSCT Bassinet PETC Petincabin AVIH Animalsonhold INFT InfantdetailsinPNR WCHC Wheelchair,needstobecarried orassistedtoseat WCHS Wheelchair,unabletowalkupstairs butabletowalktoseat
ORML Orientalmeal KSML Koshermeal TKNM Ticketnumberforsomeairlines SFML Seafoodmeal VGML Vegetarianmeal SPML SpecialMeal(includefreetext) DOCS Passportinformation DOCA Residentand/ordestinationaddress DOCO PassengersVisainformation WCHR Wheelchair,abletowalkupstair
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Formats
3or44lettercodesegment/Freetext Namereference
Examples
3WCHR 3WCHR2/BROKENLEG1.3 3VGML1 3VGML22.1 3VGMLA1 3PETC/CAT5KG 3AVIH/DOG50X50X5050KG 3UMNR/UM071.1 ExamplesforAmericanAirlines 4WCHR22.1 4VGMLA1.2 Notes 1)Thesegmentneednotbeincludediftheserviceisrequestedonallsegments (exceptwithmeals)andfrequenttravellers 2)The/Freetextisoptionalbutshouldbeusedonlywiththosecodesdesignedto acceptit,forexampleSPML,FQTV,MAASorUMNR.Textaddedtomealcodes otherthanSPMLwillnotberelayedtotheotherairline'scomputersystem. 3)Thenamereferenceisusuallyonlyrequiredifthereismorethanonepassengerin thePNRandwhenorderingmealsforallsegments Notes 1)TodisplayGFAXentries,enter*P3 2)TodisplayAFAXentries,enter*P4 3)ThereisalistofspecialmealcodesunderDU*/SPM.
AirlinePassengerInformation(APIS)DOCS,DOCO,DOCASSRcodes Example 3DOCS2/P/CY/12345678/CY/15AUG1980/M/30SEP2015/STEWARD/MICHAEL1.1 3DOCS 2 P CY 12345678 CY 15AUG1980 M 30SEP2015 STEWARD MICHAEL 1.1 enterpassportorothervariousdocumenttpesinformation segmentnumberoromittoindicateallsegments documenttypePassport documentissuecountry documentnumber documentnationalitycountry dateofbirth gender documentexpirationdate lastname firstname namefieldnumber
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3DOCO2/NICOSIACY/V/989879/NICOSIACY/15AUG2008/USA1.1 3DOCO visainformation 2 segmentnumber NicosiaCY placeofbirth V documenttype 989879 documentnumber NicosiaCY placeofissue 15AUG2008 Visaissuedate USA Visaapplicablecountry 1.1 nameassociation 3DOCA2/D/GB/20HORRORSTREET/LONDON/EN/7A1H3P2.1 3DOCA destinationaddressinformation 2 segmentnumber D addresstypeD=destinationR=residence GB country 20HORROR streetaddress LONDON city EN stateorprovince 7A1H3P Ziporpostalcode 2.1 nameassociation
FrequentTravellerNumbers
FrequenttravellernumbersmaybeenteredintoaPNRsothatpassengerswill receivemileagecreditforbookingsmadethroughSABRE. Format FFCarrierCodeFQTVnumber Namenumber Example FFBA23456782.2 Notes 1)Ifthereisonlyonepassengeritispossibletoomitthenamenumber 2)Thenamemaybeusedinsteadofthenamenumber,e.g.FFUA1234567 SMITH/MIKEMR.However,thenamemustbeanexactmatchofthenameinthe filedofthePNR. 3)TodisplayFrequentTravellerinformation *FF
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OSIs
Thesepassonrelevantinformationaboutpassengerstoanairlinebutrequireno actionorreply. Formats 3OSISpaceCarriercodeSpaceFreetext Namereference (NamereferenceonlyrequiredifmorethanonepassengerinPNR.) 4OSI SpaceFreetext Namereference Examples 3OSI BANERVOUSPASSENGER1.2 3OSIOATKNM05056455667891.1 3OSI CYFIRSTTIMEFLYER 3OSI CYVIPPASSENGERCOMPANYPRESIDENT1.1 Notes 1)Maximumof70charactersinOSIfield.Themessageshouldbekeptshort.Even thoughSABREcanaccept70characters,theotherairline'scomputersystemmay notbeabletoprocesslongmessagesandtherewillbeadelayinhandlingthe reservation. 2)TodisplayGFAXOSI,enter*P3O 3)TodisplayAFAXOSI,enter*P4O 4)UseOSIfieldtoentertocompletepartyinformation, ie:3OSIBATCP2/SMITHJOHN
TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: SpecialRequests
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ENDINGAPNR
E assumingallmandatoryfieldshavebeenentered,thisentrywillendthePNR andgiveitarecordlocator.
EnteringtheReceivedfromFieldandEndingthePNR
TheaboveentrycanbecombinedwiththeReceivedfromformat: 6PE
TheSignatureLine
OnendingaPNRthesignaturewilllooksomethinglikethis: 2EA0.2EA0*AST0315/30AUG03SRTNSJ This linegivesthefollowinginformation: 2EA0 * ST 0315/30AUG03 SRTNSJ PCC agentsdutycode agentsreference time/dateofPNRcreation(Tulsatime) recordlocator
TheletterHfollowingtherecordlocatorwillindicatethatthePNRnowhasahistory, iechangeshavebeenmadetoitsinceitwasoriginallycreated.
IGNORINGAPNR
I willhaltthecreationofanewPNR,nomatterhowmanyfieldshavealready beenentered.IfthePNRhasalreadybeenendedandhasarecordlocator, thisentrywillreturnthePNRtotheSABREcentralbankunchanged. ThisentrycanonlybeusedonaPNRthathasalreadybeenendedandhasa recordlocator.IfthePNRisthenrecalledandsomechangesmade,the entrywillignorethechangesandretrievethePNRinitsoriginalstate.
IR
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VERIFYFLIGHTS
VerifyingbyFlightNumber
Furtherinformationaboutaflightcanbeobtainedbyverifyingtheflight. Format V*FlightNumber/Date Example V*CY312/10MAR Response V*CY312/10MAR 10MARDPTRARVLMEALSEQPELPD LCAATH09301115 S/S3201.45 ARREASTTERMINAL Fromlefttorightthesecolumnsshow: LCAATH 09301115 S/S 320 1.45 1.45 590 N CityPair DepartureandArrivalTimes MealService EquipmentType ElapsedFlyingTime AccumulatedTimeincludinganygroundortransfer timeifapplicable Theflowndistancebetweenthepointsofdepartureand arrival Thesmokingstatusoftheflight.Ifthiscolumnisblank smokingispermitted.Ifsmokingisnotpermittedthis columnwillshowNforNoSmoking ACCUMMILESSM 1.45 590N
VerifyingfromanAvailabilityDisplay
Flightinformationmayalsobeobtainedfromanavailabilitydisplay Format VA*LineNumber Example VA*1 VA*1/4 VA*13 Verifiestheflightonline1ofanavailabilitydisplay Verifiestheflightsonlines1and4 Verifiestheflightsonlines1to3
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VerifyingfromaBookedItinerary
Flightinformationmayalsobeobtainedfromabookeditinerary. Format VI*Segmentnumber Example VI*1 VI*3/4 VI*13 VI* Verifiestheflightinsegment1ofthePNR Verifiestheflightsinsegments3and4ofthePNR Verifiestheflightsinsegments1to3ofthePNR VerifiesALLflightsinthePNR
VerifyMinimumConnectingTimes
Minimumconnectingtimesmayalsobeverifiedinabookeditinerary. Examplesare: VCT* VCT*1/2 VCT*24 verifiesallconnectingsegments verifiesconnectingtimebetweensegments1and2 verifiesconnectingtimesbetweensegments2and3 andthenbetweensegments3and4
Notes: 1)Iftheminimumconnecttimeisinvalidtheresponseisforexample: INVALIDCONNECTTIMESEGS1AND2MINIMUMIS75MINUTES VERIFY ANYREMAININGSEGMENTS 2)AnysegmentwithactioncodeWK,WL,UN,DS,UC,NOorOXwillbeignored withanyoftheaboveentries
TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: FlightInformation
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PRERESERVEDSEATING(PRS)
Allseatandseatmaprequestentriesbeginwiththeidentifier4G.
Codes
Locationcodesoractualseatnumbersmaybeusedinrequests.Thecodesused areasfollows: NNonSmoking AAisle NWNonsmoking/Window WWindow SSmoking SASmoking/Aisle
View seatmap
Youmustbookthesegment(s)andenterthenamesfirstbeforeenteringtheformat.
Examples
4G1* 4G1*AN 4G2*AS Displayfullseatmapforsegment1 DisplayallNonsmokingseatsforSegment1 DisplayallSmokingseatsforSegment2
BookSeats
4G1/33A 4G2/33AB 4G1/N 4G1/S 4G3/NA 4G1/SW 4GA/NW Bookseat33Asegment1 Bookseats33Aand33Bsegment2 BookanyNonSmokingseatsegment1 Bookanysmokingseatsegment1 Booknonsmokingaisleseatsegment3 Booksmokingwindowseatsegment1 Booknonsmokingwindow,allsegments
View BookedSeats
TheactualseatnumbersbookedwillnotbedisplayedinthemainpartoftheP.N.R. Toviewbookedseats*B. ToviewanychangesmadetoPRS*HB
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CancelSeats
4GX1 4GXALL 4GX2/33A Note: Cancelseatssegment1 CancelallPRSinPNR Cancelindividualseatsegment2
SSRformatsshouldbeusedforcarrierswhodonotofferaseatmapfacility.
Examples 3NSST 3NSST2 3SMST12.1 3RQST1/5B1.1 Requestnonsmokingseatforallsegments Requestnonsmokingseatsegment2only Requestsmokingseatforpassenger2.1forsegment1 Requestspecificseatnbr5Bforsegment1forpassanger1.1
TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: Seats
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CLONEAPNR
ItispossibletocloneortakeacopyoftheitineraryofaPNRinordertostartbuilding upasecondPNR. Format IorEC Examplesare: IC EC ignoresthePNRonscreenandclonestheitinerary endsthecurrentPNRandclonestheitinerary
Additionscanalsobemadetothebasicformats: ICB2 ICR ignoresthePNRonscreen,clonestheitinerarybut booksitfortwopeople ignoresthePNRonscreen,clonestheitineraryand relatesthetwoPNRs,ieTCPandrecordlocatorof originalPNRappearasanOSIinthenew ignoresthePNRonscreenandclonesthewholePNR for3dayslater ignoresthePNRonscreen,clonestheitinerary,books itfor2people3dayslater
IC3
ICB2,3
Notes 1)Thecloningentriescanbeusedtocopyitinerarysegmentsandpassengerdata. 2)YoucannotcloneaPNRwhileindividepartyorwhenyouareonqueue.
TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: PNRCloneEntries
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DISPLAYAPNR
DisplayingthewholePNR
APNRcanbedisplayedin4differentways: *STOWERS bytheIdentificationCodeKeys(ICKs)*andfollowed bythesurnameofthepassenger retrievesthePNRbuiltinanotherPCCwithwhichyour agencyhasbranchaccess *followedbytheflightnumber/thedeparturedate thesurname *followedbytherecordlocator
*2EA0STOWERS
*AA81/5JUNMCMILLER
*SSRVHK
DisplayingPartsofaPNR
TodisplaypartsofaPNRusethefollowingentries: *A displaysthewholePNR(onceitisintheworkingarea) ifithasbeenclearedfromthescreenorifyouwantto seehowitisbuildingup displaystheitineraryonly displaysthenameornamesonly displaysthehistoryofaPNRonly displayspassengerdataonlypassengerdataisthe informationinthePNRapartfromtheitinerary.Itis possibletodisplayspecificpartsofpassengerdataby includingtheappropriateICK displaysonlytheTicketingField displaysonlythePhoneField displaysonlytheRemarksField displaysonlytheGFAXField displaysonlytheAFAXField displaySecureFlightData displayhistoryofSecureFlightData
*I *N *H *P
*P7 *P9 *P5 *P3 *P4 *P3Dor*P4D *H3Dor*H4D
TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: DisplayFunctions

LONGSELLENTRIES
InadditiontosellingflightsfromaCPA,certainlongsellentriesarepossible.Mostof thefollowingentriesdependontheagentknowingtheflightnumberandtheexact threeletterairportcodesfordepartureandarrival. Format 0CarriercodeFlightnoClassofserviceDateCityPairActioncodeNoofseats Example 0BA11J24JANLHRSINNN2 Response Theresponsewillappearatthesideoftheentryratherthanbelowit,aswithasell entryfromaCPA: 14001105425JAN5SEG1SSJ Iftheclassofservicerequestedisclosedout,thiswillbeindicatedandaCPAwill appear,forexample:
0QF2Y22DECLHRSYDNN1 YCLPCLJAS2MCL 22DECSATLHR/Z SYD/11 USELONFORLGW/LHR/LTN/STN/LCY/SEN 1QF 2 P0J2Y0M0 LHRSYD121521101747D1TA 2BA 11 F4J4M0S0B0Q0 LHRSYD120020551747 1X34TA 3QF 10 P2J2Y0M0 LHRSYD214509002744LD2TA 4QF 2 P2J2Y0M0V4 LHRBKK121507001747DB0TA 5QF 16 J0Y0M0 SYD0825211574LBL07TA
FromthegivenCPA,theusualsellorwaitlistentriesarepossible.Theseatssoldvia longsellentrieswithNNactioncodewillbeconfirmedimmediatelyifavailableand thestatuswillchangetoSS.
Waitlisting
Format 0CarriercodeFlightnoClassofserviceDateCityPairActioncodeNoof seats Example 0BA318C06APRLHRCDGLL1 OnotherAirlines Response Theresponsewillappearatthesideoftheentryratherthanbelowit,aswithasell entryfromaCPA: 163018352SSEG2LLC
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OpenSegments
Format 0CarriercodeOPENClassofserviceDateCityPairActioncodeNo ofseats Example 0AZOPENY7JULLHRFCODS1 Response 01AZOPENY07JULLHRFCODS01 Example 0OSOPENY7JULLHRFCODS1VIE Opensegmentwithconnectingcity Response 01OSOPENY07JULLHRVIEDS01 02OSOPENY07JULVIEFCODS01X TheXattheendofthesecondsegmentindicatesthatathroughfarewillbe calculatedwhenSABREpricesthePNRandthatnostopoverispermittedattheend ofsegment1. 0OSOPENY7JULLHRFCODS1VIEAZ Opensegmentwithconnectingcityandconnectingcarrier Response 01OSOPENY07JULLHRVIEDS01 02AZOPENY07JULVIEFCODS01X TheXattheendofthesecondsegmentindicatesthatathroughfarewillbe calculatedwhenSABREpricesthePNRandthatnostopoverispermittedattheend ofsegment1. Notes 1)ItispossibletoleaveoutthedateintheformatstosellanOpensegmentbut SABREwillnotthenbeunabletopricethePNR.Ifadateisentered,itwillnotprint outontheticketorinvoice. 2)Ifnoairlinecodeistobespecifiedontheticket,enter**inplaceofanairlinecode. **istheIATAapprovedcodeindicatingnospecifiedcarrier. 3)SABREwillallowyoutosellanopensegmentbetweenanytwocities.Itwill checkwhetherthecarriernamedoperatesflightsbetweenthosetwocities.
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SHOWINGABOOKINGCONFIRMEDINASYSTEMOTHERTHANSABRE
Ifapassengerhasalreadybookedaseatdirectlywiththeairlineandyounowwish totakeacopyofthisinSABREforpricingandticketingpurposes,thefollowing formatwillcreateadummybooking. Youmustringtheairlineforthisinformation. Format 0CarriercodeFltnoClassDateCityPairActioncodeNoofseats*Airlineref Examples 0AZ459C7JULLHRLINBK1*JOHN 0KQ145Y23SEPLHRNBOGK1 Notes 1)Priortomakingthisentryyoumustcontacttheairlinetochecktheinformationis correctandtoobtainarecordlocator. 2)FollowingtheGKorBKactioncodeandthenumberofseats,the*canbe followedby5charactersoffreetext.Thiscouldbeusedtonotenameortheinitials ofthepersonyouspoketoattheotherairline.Youmightalsoliketonotetheother systemsrecordlocatorintheRemarksFieldofthePNR. 3)IfthepassengercancelstheflightandthesegmenthasBKstatusyoushould cancelthesegmentintheusualwayandthiswillgenerateacancellationmessageto theairlineconcerned. IfthesegmenthasbeenbookedwithGKstatusdonotmaketheusualcancellation entryasnomessagewillbesenttotheairline.WithaGKstatus,ifthepassenger cancelsorchangestheflight,calltheairlineconcernedandaskthemtomakethe changes. 4)ItispossibletopriceandticketaGKorBKsegment.Bothprintas'statusOK'on theticket.
SELLINGASURFACESEGMENT
Format 0A Response SEG1ARNK
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DELETEANDCHANGEPASSENGERDATA
DELETEPASSENGERDATA
Format IdentifificationcodekeytobedeletedLineofPassengerreference Examplesare: 1.1 4* 1.3* 913 91,3 535 52,4 W W2 32 43,4 FF1 PE1 deletestheonlynameinthePNR deletesname1.1 deletesnamereferencedatafromfourthnamefield deletesnamereferencedataofname1.3 deletestelephonenumbersonlines1to3 deletestelephonenumbersonlines1and3 deletesremarksonlines3to5 deletesremarksonlines2and4 deletestheagencyaddress deletesthesecondlineoftheagencyaddress deletesline2oftheOSIsorSSRs deleteslines3and4oftheOSIsorSSRs deletesFrequentFlyerNumberonline1 deletesPassengeremailAddressonline1
Notes 1) WithdeletionstotheRemarksFielditdoesnotmatterwhattypeofremarkis beingdeletedprovidedthatthelinenumberwithintheRemarksFieldiscorrect. 2) ThereisnoneedtodeletetheReceivedFieldortheTicketing/TimeLimitField. Enteringtheinformationinthesefieldsagainwilloverwritetheoriginalentry. TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: PassengerNameRecord(PNR)
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CHANGEPASSENGERDATA
Format IdentificationCodeKeyLineorPassengerreferenceNewtextordataoffieldto bechanged Note Itispossibletochangemorethanonelineatatimebyjoiningtogetherthedifferent formatswith
Names
SABREwillallownamechangesbutindustryregulationsonnamechangesin bookingsmustbeadheredto.Ifthesurnameisincorrect,thewholeNameField, includingthefirstname(s),mustbetypedagain. Examples 1JENSEN/KURTMR 32MACDONALD/JAMESMR/JANEMRS Ifthefirstnameand/ortitleisincorrect,thiscanbechangedwithoutrepeatingthe surname.Thefullpassengerreferencemustbegiven. Examples 1.1JANEMISS
NameReferenceData
1*Newnamereferencedata 3.2*Newnamereferencedata Changingthenamereferencedatadoesnotgenerateanamechangemessageto theairlinesinthePNR.Ifyoureenterthewholenamefield(iesurname,nameand namereference),anunnecessarynamechangemessagewillbetransmittedtothe airlinesinthePNR.
TicketingField
Iftheticketingfieldrequireschangingitispossiblejusttotypeinthenewentryinthe usualformat.Thissecondentrywilloverridetheoriginal.However,thekeymust beusediftheticketingfieldistodropontoqueue. 7TA willoverrideanoriginalticketingentrywithaQueueplacement date willnowcausethePNRtofallontoQueue9on17February willnowcausethePNRtofallontoQueue10on15February
7TAW17FEB/ 7TAX17FEB/
TimeLimit
Ifthetimelimitrequireschangingitispossiblejusttotypeinthenewentryinthe usualformat.Thissecondentrywilloverridetheoriginal.
PhoneField
93NewNumberB changesthephonenumberonline3,eg:930814726783B 91NewCode changesthelocalcitycodewhichprecedesthetelephonenumberwhenitis redisplayed,eg: 91MAN
RemarksField
CaremustbetakenwhenchanginganylineintheRemarksFieldastheentrymust includeanindicationastowhattypeofremarkthenewoneistobe. 51NewFOP 53Newtext 52HNewtext 53.Newtext 54Newtext formofPayment general historical invoice itinerary
52/Newnameorpartofaddress customeraddress 53S4Newitineraryassociatedremark
ReceivedField
IftheReceivedFieldrequireschangingitispossiblejusttotypeinthenewentryin theusualformat.Thissecondentrywilloverwritetheoriginal.TheReceivedFieldin thePNRatthetimewhenitisfirstcreatedwillremainthere.NewReceivedFields addedafterwardstoauthorisechangeswillberecordedinthehistoryofthePNR.
FrequentFlyerNumber
FF1CY1234561.2 changesFrequentFlyerdetailsofline1
PassengeremailAddress PE1BANDREOU@CYTANET.COM.CY
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AgencyAddress
OnlyoneagencyaddressperPNRispermitted.Ifthewholeagencynameand addressneedstobechanged,youmustfirstdeletetheoriginaloneandthenaddthe newoneusingtheusualformat. W W 2newaddress deletestheaddress changeslinenumber2oftheaddress
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CANCELANITINERARY
Itispossibletocancelthewholeitineraryorspecificsegments. XI X2 X35 X2/4/6 cancelsthewholeitinerary cancelssegment2 cancelsconsecutivesegments35 cancelsnonconsecutivesegments2,4and6
Notes 1)Ifthecompleteitineraryiscancelled,thePNRwillshowNOITIN.ThePNRwill remainretrievableuntil24hoursafterthelastsegmentintheitinerarywasdueto takeplace. 2)Ifthecancellationofindividualsegmentsleadstoalackofcontinuityinthe itinerary,SABREwillalertyoutothisfactasyoutrytoendthePNR.Youcouldsell anARNKsegmentorendthePNRasecondtimetooverridethis. 3)Whenthecancellationformatsarecomplete,addaReceivedFieldandendthe PNR
CANCELANDREBOOK
UsingACPA
CalluptherelevantPNR,clearthescreenanddisplaytheitineraryonly.Keyinthe availabilityrequestforthenewdateoftravel. Example
*I 1UA901Y20JUN7LHRJFKHK211251420/DCUA 2UA900Y27JUN1JFKLHRHK218200625 28JUN2/DCUA 119JUNLHRJFKUA 19JUN SATLHR/Z1JFK/EDT5 1UA 903F4C4Y4B4M4Q4H4V4LHRJFK13401365767LS0DC 2UA 901F4C4Y4B4M4Q4H4V4LHRJFK11251420767LS0DC 3UA 909F4C4Y4B4 M4Q4H4V4LHRJFK08401135767BS0DC 4UA 907F4C4Y4B4M4Q0H4V4LHREWR13301650763LS0DC 5UA 919F4C4Y4B4M4Q0H4V4LHRIAD11451440747LS0DC 6UA 266F4C4Y4B4M4Q0H4V4 LGA8161517257330DC
Example X102Y1 Thiscancelssegment1fromtheitineraryandsellstwoseatsinYclassfromline1of theCPA.

Whenredisplayed,theitinerarywillnowbe:
1UA 903Y19JUN6LHRJFKSS213401635/DCUA/E 2UA900Y27JUN1JFKLHRHK21820062528JUN2/DCUA/E
UsingaLongSellEntry
Theaboveflightcouldalsohavebeenbookedbyusing X10UA903Y19JUNLHRJFKNN1
UsingaResellEntry
Providingtheflightnumber,classofserviceandpointsofdepartureandarrivalare thesameasinthesegmentbeingcancelled,ieeverythingisthesameapartfromthe dateoftravel,thefollowingformatcanbeused: X10019JUN The00intheformatindicatesresell
Somesimilarformatsusingthismethodare: X130024JUN X1/30024JUN XIA,7 XIA,4 cancelssegments1to3andrebooksthemon24JUN cancelssegments1and3andrebooksthemon24JUN cancelsallairsegmentsintheitineraryandrebooks themsevendayslater cancelsallairsegmentsintheitineraryandrebooks themfourdaysearlier
Notes 1)Iftheflightdoesnotoperateonthenewdate,SABREwillactionthefirstpartof theformat,iecancelthesegment,butwillbeunabletorebookthenewseats.To undothecancellation,ignoreandretrievethePNR,ieenterIR.
TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: PassengerNameRecord(PNR)
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INSERTSEGMENTS
TheIdentificationCodeKeytoinsertsegmentsoritemsofpassengerdataisthe SlashKey,/(NBIASonthefrontofthekeymeansInsertAfterSegment).
InsertingSegmentintoanItinerary
Format /Segmentnumberafterwhichnewsegmentistobeinserted Example /2 insertsthenewsegmentaftersegment2ofcurrent itinerary
Notes Notethetwowaystoproceedwiththeseentries: 1)PutSABREintotheInsertModewith/segmentnumberasabove.Enter.Make sellentries(longsellorsellfromCPA).Anysubsequentsellentrieswillcontinueto insertatthatpoint. *Aor*IwillcanceltheInsertMode. 2)PutSABREintotheInsertModeandmakethesellentryinoneformat Examplesare: /2/01Y2 /2/0BA11Y24JUNLHRSINNN1 *Aor*IwillcanceltheInsertMode. 3)/0 insertsanewsegmentasthefirstsegment TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: PassengerNameRecord(PNR)
InsertingPassengerData
Format IdentificationCodeKeyLineReference/TextorData Examples: 90/0818816754A 50/CASH W1/25HIGHSTREET insertstheagencyphonenumbertobethefirstinthe PhoneField insertsthisFormofPaymentremarkasthefirstlinein theRemarksField insertsthislineasthesecondlineintheAgency AddressField
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MovingSegmentsintheItinerary
Segmentswithinanitinerarymayneedtoberepositionedtoensurecontinuity. Format /Segmenttobeinsertedafter/Segment(s)tobemoved Examples: /1/6 /3/57 /2/4,6,8 insertsline6afterline1 insertslines57afterline3 insertslines4,6,8afterline2
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DIVIDEAPNR
Ifoneormorepassengers,butnotallofthem,wishtomakeanychangestothe currentitineraryinaPNR,thePNRcanbedivided,allowingchangestobemadeto thenewPNRwithoutaffectingtheoriginal. Format DPassengerNameReference(s) Examplesare: D1 D2.1 D3.1*4.1 D1.23.2 dividesoffpassenger(s)inthefirstNameField dividesoffpassenger2.1 dividesoffpassengers3.1and4.1 dividesoffallpassengersbetween1.2and3.2inclusive
DividingProcedure:
1)RecalloriginalPNRontoscreen 2)Typetheappropriatedivideformat 3)ThenamesofthepassengersdividedofffromtheoriginalPNRnowappearinthe newPNRalongwiththeirseats.TherecordlocatoroftheoriginalPNRwillappearin theRemarksFieldofthenewPNR 4)MakethenecessarychangestotheitineraryinthenewPNR 5)AdaptanyotherdetailsinthenewPNR,iecheckphonenumbers,Remarksand AFAXandGFAXareallrelevant 6)AddaReceivedField 7)FilethePNRtype F .AdividedPNRisNOTendedbutfiled:F.(Thiscanbe combinedwiththeReceivedFieldentryas6PF) 8)TheresponsewillbePNRFILEDandtheoriginalPNRwillreappearonthe screen,minusthepassengerswhohavebeendividedoff.Therecordlocatorofthe newPNRwillbecrossreferencedintheRemarksFieldoftheoriginal 9)AdaptanydetailsintheoriginalPNR,iecheckphonenumbers,Remarksand AFAXandGFAXareallrelevant 10)Ifnochangeshavebeenmade,endthePNRintheusualway.Ifchangeshave beenmade,addaReceivedFieldandendthePNR
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CHANGESEGMENTSTATUS
Notificationofschedulechangesandwaitlistclearancewillcomethroughonthe Queueswhichshouldbecheckedregularlythroughouttheday. Agentshaveupto72hourstoconfirmnewbooking. Herearesomeofthemostcommon: KL KK TK HK NO WK SC HL UN XK HX confirmingfromwaitlist.SegmentstatusmustbechangedtoHK within72hoursorthesegmentwillautomaticallybecancelled OAconfirmingrequest.ChangesegmentstatustoHK holdsconfirmed,schedulechange.Advisepassengerofnewtimes andchangesegmentstatustoHK holdsconfirmed Noactiontaken,cancelsegmentandrequestanalternate wasconfirmed.AAschedulechange.Segmentshouldbecancelled. WillappearinPNRfollowedbyanSCsegment AAschedulechange.Showsnewsegment.Changesegmentstatus toHK holdswaitliststatus unable,flightnotoperating.ChangesegmentstatustoXKand requestanalternative removessegmentandnomessageisgeneratedtotheairline cancelledsegmentbytheairline.ChangesegmentstatustoXK
TheIdentificationCodeKeywhichintroducesallformatstochangesegmentstatusis theFullStopKey. Oncestatushasbeenchanged,anyOSIsgivingfurtherinformationshouldbe deletedoncenotedandaReceivedFieldaddedbeforeendingthePNR. Format . SegmentNumberSegmentStatus Examplesare: .1HK .2/4HK .13HK changessegment1toHK changessegments2and4toHK changessegments1to3toHK
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WaitlistClearance
ChangeKLtoHK Cancelanyconfirmedseatssoldasabackup.Thisshouldbedonebeforechanging segmentstatusofwaitlistclearance.Cancellationandchangingofsegmentstatus canbedoneinoneentry. Example X2.1HK cancelssegment2andchangessegment1toHK
ConfirmationfromPendingRequest
ChangeKKtoHK
ScheduleChanges
ChangeTKtoHK
FlightnolongerOperating
ChangeUNtoXK Thiswillcancelthesegmentsshowingflightsnolongeroperatingwithoutgenerating amessagetotheairline.
ChangingSegmentStatusandAddingNewTimes
Thiscanbedoneinoneentry Example .1HK11501605.2HK180007101 Thisentrywouldchangestatusofsegment1toHKandaddadeparturetimeof1150 andanarrivaltimeof1605andchangestatusofsegment2toHK,addinga departuretimeof1800andanarrivaltimeof0710nextday. The1wouldcauseSABREtocalculatethearrivaldatewhichitaddsattheendof theappropriatesegmentwhenthePNRisredisplayed.
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HISTORYOFAPNR
TodisplaytheHistoryofchangesmadetoaPNRafterthefirstendtransaction. Format *H ThePNRmustbeinyourcurrentworkingarea. ThetimeofthechangestoPNRisshowninU.SCentralTime(SABREtime).
ACTIONCODES
XS AS SC MS X9 A9 X7 A7 AT X8 A8 R
Cancelledsegment Addedsegment Schedulechangedsegment ModifiedCarorHotelsegment CancelledPhoneitem AddedPhoneitem CancelledTicketingfield AddedTicketingfield AddedTicketingentry/WENTRY/ CancelledTimeLimitfield AddedTimeLimitfield EnteredReceivedFrom/6FIELD/ **CannotchangeOriginal**
AAC XAC A4O X4O A4S X4S A5F X5F A5H X5H
AddedManualAccountingline DeletedAccountingline AddedOSIFacts CancelledOSIFactsFollowedbydata AddedSSRFacts CancelledSSRFacts AddedFormofPayment DeletedorChangedFormofPayment AddedHistoricalRemarkIncludestext CancelledHistoricalRemarkIncludestext
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Notes 1) Historyisstoredwithmostcurrentchangesappearingattopofdisplay 2) AllofthefollowingentriescanbeseenusingMD,MU,MT,MB 3) IfaPNRhasHistory,HwillappearimmediatelyfollowingthePNRrecordlocator inthesignaturelineofthePNR 4) If *H entryismadeandthePNRhasnotbeenendedthefirsttimeorifno changeshavebeenmade,theresponsewillshowNOHISTindicatingthat NoHistoryexists
SelectedHistorydisplayentries
*H *HIA *HIH DisplaytheentirePNRHistory DisplayonlyAirsegments DisplayonlyHotelsegmentinformation
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GROUPPNR
GroupPNRisminimumoften(10)andmaximumofninetynine(99)passengers.
Namefield
Format C/numberofthegroup+nameofthegroupGRP Example C/22ROTARYGRP Responsewillbeasfollows 1.C/2222ROTARYGRP
Itinerary
Groupseatsarealwaysrequestedusingthelongsellentry. Alwayscheckwiththeairlinefortheclassofservicetoavoidmisunderstandings. Example 0CY312Y15MARLCAATHNN22 OR 0CY312Y15MARLCAATHLL22
IfGroupseatswererequesteddirectlyfromtheairlineyoucancreatePNRshowing segmentstatusas GK iftheseatsareconfirmedor GL ifwaitlisted. Example 0CY312Y15MARLCAATHGK22
GeneralFacts
ItsnecessarytoaddunderGFAXthefaretype. Example 3GRPF1/ITFARE
Addingnames
Namesmaybeaddedatanytimeusingthenormalenrtybeginningwith Example IOANNOU/AMR
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ToredisplaythePNR *A theresponsewillbeasfollows 1.C/2221ROTARYGRP2.1IOANNOU/AMR 1CY312Y15MAR3LCAATHNN2209301115/ABRQ GENERALFACTS 1.SSRGRPFCYITFARE GroupPNRwillbeendedusingallthemandatoryinformationasforanormalPNR.
ToretrievetheGroupPNR *C/ROTARYGRP
Namesinalphabeticalorder
NamesmaybealphabetizedinaGroupPNR Format TN
Division
TodividepassengersinaGroupPNRthefollowingformatisused: Format DC/totalnumberofpsgrsthatwillbedivided*namefield*namefield Example DC/2*4.1*6.2 2 4.1 6.2 Totalnumberofpsgrs2 Firstpsgrfromnamefield4 Secondpsgrfromnamefield6
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QUEUES
TheQueuessystemactsasanautomatedfilingsystemforPNRsandmessages. EachQueuerepresentsafile,designedforaspecificpurposeorassignedtoa particularindividual.PNRsormessageswilldropautomaticallyontosomeQueues butwillhavetobedeliberatelyplacedonothers. EachPCCowns512PNRQueues,7messageQueuesand2specialQueues.
PNRQueues
Outofthe512Queues,50(Nos049)havealreadybeenassignedusesby SABRE.
0 BasicPNRUrgent(24hours) 1 BasicPNRNonUrgent 2 Car/Hotel/TourConfirmations 3 NotAssigned 4 RecheckPNRssuccessfulprocessing 5 AirScheduleChangeswithin17Days 6 AirScheduleChangesbeyond17Days 7 HXStatusCodereceived 8 NotAssigned 9 TAWTicketstoprint 10 TAXPNRSuspense 11 AirlineRatedPNR 12 LargeParty(10ormore) 13 NotAssigned 14 ETDNConfirmations,Acknowledgements 15 ETDNErrors,Rejects 16 NotAssigned 17 WaitlistConfirmationUrgent(24hours) 18 WaitlistConfirmationNonUrgent 19 QLTDefaultQueue/RecheckErrors 20 DupePNR 21 UnabletoInvoice 22 CorporateTravelPolicymodifiedbyAirline 23 GroupSystemAction 24 PreReservedSeats/BPConfirmations 25 PreReservedSeats/BPUnabletoConfirm 26 TourTimeLimit 27 RejectedBPcontinuousQueueprint 28 AnswerbackRequeue 29 EasySABREPNRs
Theagencymayallocatetheremainder(Nos50512)asnecessary,assigningeach Queueforwhateverpurposeitchooses.
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MessageQueues
Thereare7messageQueues,iefilestowhichtextmessagesmaybesentbutnot PNRs. A C G H N S T Auxiliary CommercialSABRE General Help Notification Supervisory Telex
SpecialQueues
LMTC UTR LeftMessagetoContact UnabletoReach
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QueueCount
QC/
displaysnumberofitemsonallQueueswithinthePCC. (Queuesnotmentionedonlistareempty) displaysnumberofitemsonallQueuesforagency otherthanyourownbutwithwhichbranchaccesshas beenestablished displaysnumberofitemsonaspecificQueue displaysnumberofitemsonrangeofconsecutive Queues displaysnumberofitemsonnonconsecutiveQueues (maximum2) displaysnumberofitemsonmessageQueues displaysnumberofitemsonLMTC/UTRQueues
QC/PCC(eg:QC/2EA0)
QC/1(QC/2,QC/3etc) QC/1523
QC/5/9
QC/A(QC/C,QC/Getc) QC/L(QC/U)
PIC(PREFATORYINSTRUCTIONCODE)
PNRswillQueueplaceautomaticallyontothe49preassignedQueues.Sholuda PNRneedtobeplacedonanyotherQueue,itwillbenecessarytoalerttherecipient oftheactiontobetakenwiththatPNR.ThisisdonebyaPrefatoryInstructioncode (PIC),anumberwhichwillchangeintoaninstruction.
QI*SYS QI*SYS11
displaysalistofestablishedcodesinSABRE decodesPICnumber11
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QueuePlacement
WithinanAgency
Format QP /NoofQueuetowhichitemistobesent/PIC(PrefatoryInstructionCode) Examplesare: QP/100/11 placesPNRonQueue100withPICnumber11,which translatesasSeeRemarks placesPNRonQueue172withPICnumber33,which translatesasFarechange placesthePNRtoQueue100withPIC75,Queue75 withPIC15andQueue172withPIC38.APNRcan beplacedonuptothreeQueuesatanyonetime.
QP/172/33
QP/100/7575/15172/38
BetweenAgencies
ThePCCwillhavetobeincludedintheformat: Example QP/2EA055/11 Notes: 1) 6PQP/32/200receivesendsandQueueplacesthePNRinoneentry 2)Queueplacementwiththeseentriesisimmediate 3)ToQueueplacebetweenagenciesBranchAccessmustbeopen
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SuspendingaPNRforFutureQueuePlacement
ThefollowingformatscausethePNRtodropontoQueueonthedatespecifiedinthe entry.
WithinanAgency
5Q14NOV39/50 willdropontoQueue39withPICnumber50withinthe agencyon14November
BetweenAgencies
5Q2EA014NOV39/50 willdropontoQueue39withPICnumber50inPCC 2EA0on14November
Notes 1)Thedatecannotbeeithertodaysortomorrowsdate 2)ThesuspensionentriesareloggedintheRemarksFieldofthePNR 3)ThemaximumnumberofsuspensionentriesperPNRiseight 4)51QNewtextchangesthesuspensionentry(where1representsthelinenumber intheRemarksField)
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TicketingQueues
7TAW12JUL/ entryinTicketingFieldofPNRcausesautomatic QueueplacementonQueue9withinthePCCondate specified. entryinTicketingFieldofPNRcausesautomatic QueueplacementonQueue10withinthePCC2days beforethedatespecified.
7TAX12JUL/
7TAWPCC12JUL/ (eg:7TAW2EA012JUL/)
entryinTicketingFieldofPNRcausesautomatic QueueplacementonQueue9inPCC2EA0ondate specified entryinTicketingFieldofPNRcausesautomatic QueueplacementonQueue10ofPCC2EA02days beforethedatespecified.
7TAXPCC12JUL/ (eg:7TAX2EA012JUL/)
AccessingQueues
Format Q/QueueNumberorInitialletter Examples: Q/10 accessesQueue10
Q/213
accessesQueue213
Q/S Q/L
accessesSupervisoryQueue accessesLeftMessagetoContactQueue
TheaboveexampleswillmakethefirstPNRormessageappearonscreen Notes 1)OnlyoneQueueperworkingareacanbeaccessedatanyonetime 2)*Q displaysQueuecurrentlybeingaccessed 3)Q* redisplaysthePICattachedtocurrentPNRifworkingaPNRQueueor redisplayscurrentmessageifworkingmessageQueue
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WorkingQueues
EachoftheentriesbelowwillremovethecurrentPNR/messagefromthescreenand replaceitbythefollowingoneuntilallPNRs/messageshavebeendealtwithandthe responseENDOFDISPLAYFORREQUESTEDDATAisdisplayed
I E
ignoresPNR/messageonscreenbutleavesitonQueue endstransactiononcurrentPNRandremovesitfromthe Queue.UsedwhenPNRischangedinsomeway(segment statuschanged,segmentcancelled,rebookedetc) removesPNR/messageunalteredfromQueue removesPNRfromQueueandplacesitautomaticallyon LMTCQueue,whereitremainsfor24hours,afterwhichitwill requeueplaceontotheoriginalQueue. QLcanbecombined withashortmessage(maximum15characters),eg:QL WITHSECRETARY removesPNRfromQueueandplacesitautomaticallyonUTR Queue,whereitremainsforanythingbetween15minutesand 4hours(timedeterminedbyagency),afterwhichitwill requeueplaceontotheoriginalQueue. QUcanbecombined withashortmessage(maximum15characters),eg:QU LINEENGAGED ignoresthePNR,exitstheQueueandredisplaysthePNRon screen
QR QL
QU
QXIR
QXER
endsthetransaction,exitstheQueueandredisplaysthePNR onthescreen
Notes 1)EntryloggedinRemarksFieldofPNRifmessageadded QP/44/9 QBI4 QBI3 requeueplacesPNRtoQueue44withPICnumber9 ignorescurrentPNRandmovesforwardby4PNRs ignorescurrentPNRandmovesbackwardsby3PNRs
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ExitingQueues
IfQueueneedstobeexitedbeforeallthePNRs/messageshavebeenaccessed,the followingentriescanbeused:
QXI QXE QXR QXL QXU
ignoresPNR/messageonscreenandexitsQueue endsPNRwherechangeshavebeenmadeandexitsQueue removescurrentPNR/messagefromQueueandexitsQueue placescurrentPNRonLMTCQueueandexitsQueue placescurrentPNRonUTRQueueandexitsQueue
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MessageQueues
MessageshavetobewritteninacertainwaybeforebeingplacedonQueue.Infact, theyarewrittenasifeachlinewereaGeneralRemarkinaPNR. Example 5ATTNHELPDESK 5FROMJOHNSMITH STINTRAVELSERVICEQP/5OT0S 5. 5RETICKETINGPRINTER 5. 5TICKETSJUMPINGUPANDUPSETTINGNUMBERSEQUENCE 5APPRECIATEHELPASAP TELNO0815774670 5. 5BRGDSJOHN Tocheckthemessageandamendanylinesbeforesendingit: *A NONAMES NOITIN REMARKS 1.ATTNHELPDESK 2.FROMJOHNSMITHSTINTRAVELSERVICE5OT0QP/5OT0S 3.. 4.RETICKETINGPRINTER 5.. 6.TICKETSJUMPINGUPANDUPSETTINGNUMBERSEQUENCE 7.APPRECIATEHELPASAP TELNO0815774670 8.. 9.BRGDSJOHN 5OT0.5OT0*AST1007/31DEC90 Tochangeordeletelines,usethesameformatsasforchangingtheRemarksField ofaPNR
QueuePlacingaMessage
QP/G QP/GST placesmessageonGeneralQueuewithinthePCC placesmessageonGeneral,SupervisoryandTelex QueuewithinthePCC(maximum9addresses) placesmessageonGeneralQueueofPCC2EA0 placesmessageonGeneralQueueofPCC2EA0and SupervisoryQueueofPCC5OT0andonAuxiliary QueuewithinthePCC.Theseentriescanonlybeused whereBranchAccesshasbeenestablished.
QP/2EA0G QP/2EA0G5OT0SA
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QueuePlacingtoOtherAirlines,HotelCompanies,Car Companies
TheQueueaddresswillbethe3letterDRScode:usethisaddressandaddS (Supervisory)orG(General)totheendandQueueplaceyourmessageintheusual way. Forexample,toqueueamessagetoAvisenter: QP/QZIS or QP/QZIG
TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: Queues
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SPECTRA
Spectra(SABREPNRExclusiveCountTicketingRequestAirline)isaprogramused toretrievefuturereservationrecordsthathavespecificcharacteristics. ItisnecessarytohavethekeywordSUBMGRinyourEPRinordertomakethe followingentries.
Stepone Response Steptwo:
MakeaQKentry OKSTARTED
Example QKALL
UMSGappearsonthescreen(abovetheStart)toshowthat SPECTRAwascompleted.Press ctrl+U toshownumber ofPNRsfound
Responsewillbeasfollows 5JH1SPECTRAKEYS: ALLPNRS 22DEC/04355JH1*ATRENDTIME0435 TOTAL Stepthree 8 QJ/100 JumpPNRsontoanemptyQueue(eg100) or QJ/100/11JumpPNRsontothequeue100withthePIC11 whichisSEEREMARKS Response ONQ1005JH1 0447/22DEC
ThenyoucanaccesstherelevantqueueandworkoutthePNRs. Notes 1) Eachagencyisallowed20FREESPECTRAentriesamonth.Eachadditional entrycosts12.00USDperentry. 2) AftertheQKinput,yourcomputerisreleasedfornormalfunctions.
QKentries
QKALL QKALCY QKCLY QKSD18FEB QKNAIOANNOU QK* QK*COUNT
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collectsallPNRsinPCC collectsallPNRscontainingairline(CY) collectsallPNRscontainingYclassofservice collectsallPNRswithtravelonaspecificdate(18FEB) collectsallPNRscontainingnameIoannou redisplayslastSPECTRAresponse displaycountpermonth

62 SabreReservationCourse December2009
REFERENCESOURCESINSABRE
TherearetwomainsourcesofinformationinSABRE:theDIRECTREFERENCE SYSTEMand FORMATFINDERHELPSYSTEM.
THEDIRECTREFERENCESYSTEM
TheDirectReferenceSystem,knownastheDRSInformationisnowavailableat AGENCYESERVICESBUSINESSTOOLSMENU.Itgivesinformationonthe associatecompanieswhoselltheirservicesthroughSABRE:carcompanies, airlines,hotelchainsetc.
FORMATFINDERHELPSYSTEM
The Format Finder Help system provides quick access to Sabre global distribution system formats, descriptions, detailed procedural information and has all the functionalityofastandardWindowsHelpsystem. Once you are logged into Sabre system, there are three ways to launch Format Finderhelpsystem:
PressCtrl+Zonthekeyboardasashortcut
From your browser window, open the Agent Tools tab and select Format Finder.TypethedesiredsearchwordsintothesearchboxandclickSearch FormatFinder Throughalinearcommandfromyourbluescreen,justtypethewordHELP/ followedbyakeywordorkeywordsandpressENTER
UsingtheFormatFinderHomePage
TheFormatFinderopenswiththesearchwordsenteredandalistofsearchresults intheleftnavigationpaneandthehomepageontheright. Clickthedesiredpagenamefromthelist.Theselectedpagedisplaysontheright. Clickthedesiredsectionlinkfromthepagemenuandwilltakeyoutothatsectionof thepage. Movedownthepagetothesectionyouselected.Anoverview,proceduresand guidelinesrelatedtothetopicarepresentedfirst,followedbyaformatand/or procedurestable,dependingonthecontent.Scrolldownthepagetoviewthe formatsection.Scrollagainthroughalistofscenariostofindtheappropriateformat whichincludesadescription,sampleformatandapplicablenotes.
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VIRTUALLYTHERE
VirtuallyTherewebsite,www.virtuallythere.com,allowsallSabreagency customerstoaccesstheiritinerariesandtravelinformationontheInternet.Allthey needisaSabrerecordlocator. Eachdetaileditinerarycontains: Flightinformation,includingthefollowing,andmore: Flightnumbersandtimes,Typeofaircraft,Mealservice,Milesforthe segment,Flighttime,Gateinformation. Carrentalinformation,includingthefollowing,andmore: Rates,Confirmationnumber. Hotelinformation,includingthefollowingandmore: Rates,Confirmationnumber. Agencyremarks Mapsanddirectionswithzoomin/zoomoutcapabilityincluding: City,Airport,Hotel,National,Regional,Street. Weather Destinationinformationincluding:
Businesscustomsandetiquette(appointments,entertaining,negotiating,andsoon), Currencyinformation(includingdescriptionofcurrency,creditcards,tipping,andso on),Communications(telephone,fax,postalservices,andsoon),General(including timezone,electricalcurrent,electricalplugsandadaptorsandsoon),Dining (includingrestaurantlistingswithratings,descriptionsandcost),Airportmap.
ThefollowingstepsshouldbemadetoautomaticallysendamessageatEnd Transactiontothecustomersemailaddress.Thismessageprovidesalinktoa personalizedtravelwebpageonVirtuallyThere. Step1:EntercustomeremailaddressintoPNR: Format:PE(emailaddress) Example:PEAANDREOU@CYTANET.COM.CY Step2:EndandMail:EM InsteadofEtoendtransactiononly,youtypeEMthatmeansEnd TransactionandMail.
TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: Email
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WEATHER/CALCULATOR
WEATHER
Therearethreetypesofweatherforecasts WX CF EF CurrentWeatherConditions(Fortodayandtomorrow) Cityforecast(Forthreedays) ExtendedRegionalforecast(Uptofivedays)
Format WEA/WX*CITYCODE Examples WEA/WX*FRA CurrentweatherCondition
Format WEA/CF*CITYCODE Examples WEA/CF*TYO Cityforecast(Fortoday,tonightandtomorrow)
Format WEA/EF*CITYCODE Examples WEA/EF*LAX ExtendedRegionalforecast(Foruptofivedays)
Format WEA/AV*CITYCODE Examples WEA/AV*FRA Averagemonthlytemperature
TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: Weather
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CALCULATOR
T97 T4432 T44*56 T36/6 Addition Subtract Multiply Divide
TMON TJUN/99
Displaysthedatesoffourconcecutiveweekdays
TJAN/2000 T*LHR T12JUN3 T12JUN3
Monthandyearcalendardisplay Displayslocaltimeinaspecifiedcity Displaysthedatethreedaysafter12JUN Displaysthedatethreedaysbefore12JUN
TT30C TT86F TMIKM100 TKMMI160
ConvertsCelsioustoFahrenheit ConvertsFahrenheittoCelsious Converts100MilesintoKilometers Converts160KilometersintoMiles
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CLAIMAPNR
TheClaimPNRprocessallowsyoutogainownershipofanavailablePNRbooked byaparticipatingcarrier.PNRmustbedisplayedpriortoclaiming.
Format QCY/*RECLOC OR QCY/*FLIGHT/DATENAME DisplaysthePNRthatyouwanttoclaimusing theflight,thedateandthename DisplaysthePNRthatyouwanttoclaimusing therecordlocator
QCY/CLM
ClaimsthePNR
AfterclaimingthePNRallotherentries(thetelephone,receivedfromandticketing fields)arenecessarytoclosethePNR. Forcarrierspecificinformationreferto F*TTL/CLAIM/CY whereCYisthecarrier 2lettercode.
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TOTALACCESS TOTALACCESS
ItispossibletoaccessinformationthroughSABREfromanothercomputer systemsdatabase.ThisfacilityiscalledTOTALACCESSandtheother computersystemswhichweaccessarecalledHOSTS.
InformatononTotalAccess
UseFormatFindertocheckinformationofallvendorswithwhichSABREhasa TotalAccessagreement.UseTotalAccessasyourkeywordstosearchFormat Finder.Listofairlinesappearontheleftsideofyourscreen.Clickontheairline ofyourchoice.
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TotalAccessconsistsofANSWERBACK,DIRECTACCESS,DIRECTCONNECT, DIRECTCONNECTAVAILABILITY,andMULTIACCESS.
ANSWERBACK
TheSabreAnswerBackfeature,asthebaselevelofconnectivityparticipation, providesairlineswithelectroncdistributionviateletype.Thisteletypebooking productenablesairlinestoreturntheirinternalsystemrecordlocator,asassurance thattheairlinereceivedthesellrequest. Example 11OCTLONLOS 01OCTTHULON/Z1LOS/0 1BA75F2A1J9C9D9R9*LHRLOS11201745744M0DCA/E I9W9E9T9Y9B9H9K9 2W3102J9C9D9R5S9Y9*LHRLOS2205043013450AB/E B9Q9L9X9T7G0V9M9 3B3283JDSKBELHRLOS220004451767M0/E VLMNT 4VS651J9D9R9Z9W9S9LHRLOS222005251346DB0DCA/E K5Y9B9L9M9Q9X9N9 B3CALLDIRECT *FORADDITIONALCLASSESENTER1*C. ExampleaboveshowsW3asanAnswerBackparticipantwiththetagABon availablilitysegment. IfthecarrierwerealsoaparticipantofSabreDirectConnect Access/ MultiAccess, thetagwouldbeAT.Thestepstosellfromthisdisplayare thesameasanormalSABREsellentry. OnredisplayingthePNRtheresponsewillbe: *A NONAMES 1W3102Y01OCT4LHRLOSSS12205043002OCT5/ABRQ/E NotethatthetagABRQshowsthatanAnswerbacklocatorhasbeenrequested,but thissegmentisnotconfirmeduntiltherecordlocatorhasbeenreturned.Oncethe recordlocatorhasbeensentitwillbeappendedtotheendofthesegment. Example **A IAHTEH 1.1BROWN/COFFEEMR 1W3102Y01OCT4LHRLOSHK12205043002OCT5 /ABW3*01DP8A/E TKT/TIMELIMIT 1.TAW/ PHONES 1.NIC22581000A GENERALFACTS 1.OSIYYBKGBYZENONNDCTEL22581000 RECEIVEDFROMP UR2B.UR2B*ADS0404/03SEP09IAHTEHH
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Notes 1. OnceyoumakeasellentryonanAnswerBackairline,theairlinesendsback itsrecordlocatorwithin1houroftheoriginalbooking.Ifyoudonotreceivea hostlocatorwithinthattime,thesystemautomaticallysendsaRecord LocatorRequestandaddsthatinformationtotheremarksfieldandintothe historyofthePNR. 2. Iftherecordlocatorstilldoesnotreturnwithinanadditional2hoursfrom originalbooking,thesystemplacesthePNRautomaticallyonagencyqueue 28withtheprefatoryinstructioncode130andthetextVERIFYCONFO/ LOCATORRECEIVED.
DIRECTACCESS
TheDirectAccess levelofconnectivityisaterminalemulationproduct.Ituses commonlanguagetranslationstoconvertSabresystementryformatstotheairline hostnativeformats.Thisprovidesavailability,seatmapandscheduleinformationto theagentdirectlyfromthecarriersdatabase.DirectAccessenableyoutoaccess participatingairlinedatabasesonamessagetransmittalbasiswhilestillfunctioningin theSabresystem.
Format 125OCTLHRJNBSA givesaSACPAdisplay Response 125OCTLHRJNBSA 25OCTSUNLHR/ZJNB/2 SARESPONSE**DIRECTCONNECTPARTICIPANT** **SOUTHAFRICANAIRWAYSAN**52SU25OCT0000 7SA235C7J7Z6Y7B7M7K7H7S7LHRJNB1800072513460 Q7T7V7L7 8SA237C7J7Z4Y7B7M7K7H7S7*LHRJNB2105103013420 Q7T7V7L7W7 NotethatyouarelookingattheavailabilityasitappearsintheSAcomputersystem. ThelinenumberingwillcontinuefromtheSABREdisplay. Youwillhaveonly2minutesfromtheCPAappearingonscreeninwhichtomakethe sellentry.Ifthe2minuteshasexpired,repeattheformattocalluptheDirectAccess CPA.
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SellingfromaDirectAccessCPADisplay
Usethenormalformattosellfromthisdisplay Example 01Y7 1SA235Y25OCT7LHRJNBSS11800072526OCT1/DCSA/E Response OnredisplayingthePNR,theresponsewillbe: *A NONAMES 1SA235Y25OCT7LHRJNBSS11800072526OCT1/DCSA/E ETKTRECEIPTREQUIREDFORETKTPAX UR2B.UR2B*ADS0431/03SEP09 Notethesegmentistagged/DCSAindicatingthatthissegmentwassoldunderthe TotalAccessagreementwithSA.Uponendtransaction,theSabresystemsendsa messagetothehostsystemtorecordthesale.AseatsoldinDirectAccessis consideredguaranteed.
AdditionalEntriesandShortcuts
IfaCPAdisplayhasalreadybeenaccessedinSABRE,ashortcut(usingthe2letter airlinecode)etctoconvertittoaDirectAccessdisplaycanbeused. Examples 1BA
1TW
1R 1R25JAN
givesDirectAccessCPAforreturnflights givesDirectAccessCPAforreturnflightsondate specified fareQuotesameCPA,sameairline,onceaDirect Accessavailabilityhasbeendisplayed fareQuotesameCPA,newairline fareQuoteinreversedirectionoflastCPAdisplayedin DirectAccess givesaBAFareQuotedisplay redisplaysthelastDirectAccessCPA
FQ
FQAC FQR
BAL/FQLONSIN23NOV 1*D
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DIRECTCONNECTAVAILABILITY
DirectConnectAiristheinstantaneous,automaticrequestandreceiptofinformation fromtheinternalreservationsystemofaparticipatingairlinetotheagentviathe Sabresystem. DirectConnectAvailabilityrepresentsthehighestparticipationlevel ofconnectivityintheSabresystem. ThenormalSABREentryismadetorequestavailability. Example 112OCTLCALON 12OCTMONLCA/Z3LON/2 1CY332J7C7D7I7Z4Y7*LCALHR05000755330B0DCA/E B7N7S7M7T7W7L7X7 2CY362J7C6D4I3Z3Y7*LCASTN13001550320L013DCA/E B7N7S7M7T7W7L7X7 3BA663J9C9D9R0I0Y9*LCALHR16451940767M0DCA/E B9H9K9M9L9V9N7Q0 4BA2867J8C0D0R0I2Y8*PFOLGW17252010319M0DCA/E B6H0K0M0L0V0N0Q0 5CY326J7C7D7I7Z4Y7*LCALHR17352035330D0DCA/E B7N7S7M7T7W7L7X7 *FORADDITIONALCLASSESENTER1*C. NotethelinesofavailabilityaretaggedDCA,whichmeansthatthecarrierisa participantofDirectConnectAvailability.
SellingfromaDirectConnectAvailabilityDisplay
UsethenormalSABREformattosellfromthisdisplay. Example 01Y4 Response 01M4 1BA663M12OCT1LCALHRSS116451940/DCBA/E. OnredisplayingthePNR,theresponsewillbe: *A NONAMES 1BA663M12OCT1LCALHRSS116451940/DCBA/E UR2B.UR2B*ADS0523/03SEP09 Notethesegmentisnowtagged/DCBAindicatingthatthesegmentwassoldunder theDirectConnectAiragreementwithBA.OncethePNRhasbeenendedarecord locatorfromtheDirectConnectAirparticipantwillbeappendedtothesegment.This willguaranteethebooking. Example 1BA663M12OCT1LCALHRHK116451940/DCBA*BZ09P/E
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DirectConnectSell
DirectConnectSellisaninteractivesellprocess.Whenyouenterasellrequest,the Sabresysteminstantaneouslyandtransparentlycheckstheairlinesdatabaseto provideyouwiththeairlineslastseatavailability.
Noadditionalkeystrokesneeded.UsethenormalSABREentrytorequest availability. Example: 112NOVATHLON 12NOVTHUATH/Z2LON/2 1OA271C4J4D4Y4M4L4*ATHLGW07000855734B0X167DC/E N4S4K4Q4E4B4T4X4 2BA 631J9C9D9R9I9Y9*ATHLHR09051100767M0X67DCA/E B9H9K9M9L9V9N9Q9 3A3602C4D4Z4A0I4J0*ATHLHR09101115321B0DC/E Y4B4M4K4W4S4H0L0 4OA269C4J4D4Y4M4L4*ATHLHR13301530340L0DC/E N4S4K4Q4E4B4T4X4 5BA641J9C9D9R9I9Y9*ATHLHR15001650767M0X7DCA/E B9H9K9M9L9V9N9Q9 DirectConnectSellairlinesdisplaythetagDCintheSabresystemavailability.
SellingfromaDirectConnectSellDisplay
UsethenormalSABREformattosellfromthisdisplay. Example: 01Y4 Response 01Y4 1OA269Y12NOV4ATHLHRSS113301530/DCOA/E.
OnredisplayingthePNR,theresponsewillbethesameasaDirectConnect Availabilitysellresponse. EveniftheavailabilitydisplayofaDirectConnectSellairlineshowszeroavailability, youcantryandselltheseat. ThestatuscodeoftherequestappearsasNNwiththeword/PENDINGat theendofthesegmentuntiltheDirectConnectSellairlineresponds Theairlineresponsecanbeinstantaneousandthestatuscodethatcomes backshowsthestatusoftheseatyouhaverequested
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DEFINITION AVAIL TAG
ACCESS
SALES
RECORD
GUAR
HOST
TAG
LOCATOR
DCA
DirectConnect Availability
YES
/DCXX
YES
YES
DC
DirectConnect
YES
/DCXX
YES
YES
TA
DirectAccess
YES
/TAXX
NO
YES
AT
DirectAccesswith Answerback
YES
/TAXX
YES
YES
AB
Answerback
NO
/ABRQ changesto /ABXX
YES
NO
SABREAvailability
NO
NONE
NO
NO
XX=theapplicable2letterairlinecode
WithDirectConnectAvailabilityandDirectConnectairlines,SABREinstantaneously accessesandsellsfromtheairlinesowninventory.YouwillobtainaRecordLocator andthespaceisguaranteedevenifsellingfromthebasicSABREavailabilitydisplay.
N.B.WithATairlines,ifDirectAccessisnotusedthenthesalerevertstoABand wouldnotbeguaranteedalwaysuseDirectAccess.
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ANSWERBACKANDBASICSABREAVAILABILITYAIRLINES
Whenyouareunabletoaccesstheairlinesavailabilitydirectly,thefollowingsteps maybeusedtoforcethemtosendaconfirmationmessageonaflight.
SelltherequiredflightusingstatuscodeDS ChangesegmentstatusfromDStoNN WhenyouEndTransaction,ateletypemessagewillbesenttothecarrierrequesting theflight.Ifseatsareavailable,thecarrierwillrespondbychangingthesegmentto KK. OncetheKKmessagehasbeenreceived,changesegmentstatustoHKandend thePNR.
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CYPRAIRPACKAGES
CyprairpackagescanberequestedthroughSABREfromTriaenaDestination ManagementS.A.(AHR).
RequestingaHotelBooking
AlwayshaveinmindthatthehotelsegmentmustfollowthedateorderinthePNR.It mustbeundertheflightsegmentarrivinginthetownthatwewillrequestthehotel accommodation.Failingtoaddthehotelrequestinthecorrectordermaycause rejectmessage. 1CY312Y12FEB6LCAATHSS109301115/TACY 2CY385Y15FEB2ATHLCASS118452130/TACY
/1
toinsertaftersegmentone
0HTLCYNN1AHRIN12FEBOUT15FEBSGLBMERIDIENATH/SIFACING SYNTAGMA 0HTL CY NN1 sellhotelentry twolettercarriercode actioncodeneedneedfollowingtherequestednumberof rooms threelettercodeofTriaenaDestinationManagement checkindate checkoutdate roomtype hotelnamefollowingthethreelettercitycode supplementaryinformationwherefreetextisused
AHR IN12FEB OUT15FEB SGLB MERIDIENATH /SI
Themaximumnumberofcharactersinahotelsegmentis150. Althoughafterthedash isfreeformatitisnecessarytousetheabove orderandthecorrectspaces.
SABREresponsewillbe: SEGNN
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*A
ThePNRwillbeshownasfollows:
1CY312Y12FEB6LCAATHSS109301115/TACY /E 2HTLCY12FEBJNN1AHR/OUT15FEBSGLBMERIDIENATH/SIFACI NGSYNTAGMA/CF 3CY385Y15FEB2ATHLCASS118452130/TACY /E
6PSGR E
receivedfrom endtransaction
ThePNRwiththeHotelconfirmationwillbeplacedinyourQueuesasKKandthe optiontoissuetheMPD(MultiplePurposeDocument)willbefoundinAFAXofthe PNR. Actiontobetaken: .2HK 6PSGR E changethehotelsegmentfromKKtoHK receivedfromPassenger endtransaction
UponissuanceofMPDwithinoptiongivenbyAHRyoumustsendMPDNumberto Hellenicusingthefollowingformat: 3OTHS/ATTNAHRMPDNBR04812345678901 3OTHS/ISSUEDFOR1SGLBIN12FEBOUT15FEBMERIDIENATH
Examplehowtorequestanextrabed:
0HTLCYNN1AHRIN12FEBOUT15FEBDBLBPLUSEXTRABEDASTORATH NOTE: InthiscaseDateofBirthofthechildmustbeinsertedusingOSI e.g.3OSICYCHDDOB08.09.95or3OSICYCHD5YRS
Examplehowtorequesttwodifferenttypesofrooms:
0HTLCYNN3AHRIN12FEBOUT15FEB2DBLB1SGLBASTORATH
ExamplehowtogiveanyoptiontoTriaenaDestinationManagement:
0HTLCYNN1AHRIN12FEBOUT15FEBDBLBASTORORANYSIMILARATH
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CANCELLINGAHOTELBOOKING
TheusualSABREcancellationformatsarealsovalidwhencancellingahotel booking. X2 XI cancelssegment2oftheitinerary cancelswholeitinerary
NOTE:InordertocancelahotelaccommodationthatTriaenahaveproposed throughgeneralmessagequeuetheconfirmedsegmentmustbetransferredinthe PNRasKKandthencancellednormallyassegmentX2.
MODIFYINGAHOTELBOOKING
EXTENSIONOFACCOMMODATION
WhenanextensionofHotelreservationisrequiredinsertanewHotelsegmentinthe correctdateorderusingthenormalprocedure. 1CY312Y12FEB6LCAATHHK109301115/TACY*TTREIW/E 2HTLCY12FEBJHK1 AHR/OUT14FEBSGLBMERIDIEN/TA14277432/CF 3CY385Y15FEB2ATHLCAHK118452130/TACY*TTREIW/E /2 insertaftersegment2
0HTLCYNN1AHRIN14FEBOUT15FEBSGLBMERIDIENATH requestextensionoftheaccommodationforanothernight orinoneentry /2/0HTLCYNN1AHRIN14FEBOUT15FEBSGLBMERIDIENATH insertaftersegment2thenewrequestedsegment SABRERESPONSE: SEGNN *A ThePNRwillbeshownasfollows:
1CY312Y12FEB6LCAATHHK109301115/TACY 2HTLCY12FEBJHK1AHR/OUT14FEBSGLBMERIDIEN ATH/SIFACINGSYNTAGMA/CF 3HTLCY14FEBTNN1AHR/OUT15FEBSGLBMERIDIEN ATH/CF 4CY385Y15FEB2ATHLCASS118452130/TACY
6PSGR E
receivedfromPassenger endtransaction
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REDUCINGOFACCOMMODATION
Thereisacertainproceduretoreducethenumberofnights. 1CY312Y12FEB6LCAATHHK109301115/TACY 2HTLCY12FEBJHK1AHR/OUT15FEBSGLBMERIDIENATH/CF 3CY385Y15FEB2ATHLCAHK118452130/TACY /2 insertaftersegment2
0HTLCYHK1AHRIN12FEBOUT14FEBSGLBMERIDIENATH thenewsegmentwiththealreadyconfirmeddaysasHK 0HTLCYIX1AHRIN14FEBOUT15FEBSGLBMERIDIENATH thesegmentwiththedaysthatwillbecancelledasIX .2XK 6PSGR E changetheoriginalHotelsegmentstatustoXK receivedfromPassenger endtransaction
ByendingthetransactionamessageissenttoTriaenaandtheIXsegmentis automaticallyremovedfromtheitineraryandplacedinitshistory. RetrievingthePNRwillbeshownasfollows:
1CY312Y12FEB6LCAATHHK109301115/TACY 2HTLCY12FEBJHK1AHR/OUT14FEBSGLBMERIDIENATH/CF 3CY385Y15FEB2ATHLCAHK118452130/TACY
CodesforroomTypes: SGLB DBLB TWNB TRPB singlebed doublebed twinbed triplebed
NOTE:If2SGLBareconfirmedandpassengerswantDBLBanewsegmentmustbe madewhilekeepingtheold.ItsnecessarytoclarifyinOTHSwhatyourpassengers prefer.
3OTHS1/ATTAHRPLSBOOKDBLBANDCANCEL2SGLB
1 isthenumberoftheflightsegment. Afterreceivingconfirmation,theoldsegmentmustbecancelled.
WhentheHotelyouhaverequestedisfullybooked
AnalternativeHotelisconfirmedandaGeneralmessageisplaced inyourGeneralmessageQueue. Q/G retrieveGeneralmessagequeue
TheGeneralMessagewillbeshownasfollows:
PNRADDRISRETCWE QPHDQRMAA .HDQRMCY020209 HDQAAUKCOHO/5JH1/1427743 1KYRIACOY/KMISS HTLCYKK1AHRIN12FEBOUT15FEB1SGLBASTIRPALACE HTLCYUC1AHRIN12FEBOUT15FEB1SGLBMERIDIEN /TA14277432/CF SSROTHSAAOPTIONFOR1215FEB1SGLBASTIRPALACE HOTACTILL SSROTHSAA07FEB/13.00H.....ES/AHR/26AUG
*RETCWE .2UC
retrievethePNR changetheHotelsegmentthatisfullybookedandshowsPN toUC
0HTLCYKK1AHRIN12FEBOUT15FEBSGLBASTIRPALACEATH insertalternativeHotelofferedasKK SABREresponsewillbe: SEG2KK 6HDQRMCY020209 insertinthereceivedfieldthedatetimegroupofthemessage 5HOPTIONFORHOTAC1300H/07FEB insertinthehistoricalremarkstheoptionfortheServiceOrder. E endoftransaction
WhiletakingalltheabovestepsboththePNRandtheGeneralqueuemessageare infrontofyou. *A Q* toredisplaythePNR toredisplaytheQueuemessageG.
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TheactionisalwaystakeninthePNR.OncethePNRwillbeendedthentheQueue messagewillhavetoberemoved. QR Veryimportantnote: TheGeneralmessageshavetobeseenandtakenforactionbeforetheendofthe day. TheconfirmationofthenewHotelsegmentwillbeinsertedinQueues. ThePNRwillbeshownasfollows: 1CY312Y12FEB6LCAATHHK109301115/TACY*TTREIW 2HTLCY12FEBJUC1AHR/OUT15FEBSGLBMERIDIEN/CF 3HTLCY12FEBJKK1AHR/OUT15FEBASTIR PALACE/TA14277432/CF 4CY385Y15FEB2ATHLCAHK118452130/TACY*TTREIW
.2XK .3HK 6PSGR E
changeUCTOXK changeKKtoHK receivedfromPassenger endtransaction
TosendamessagetoTriaenaDestinationManagementtheformatisasfollows: 3OTHS1/FREEFORMAT 1 isthenumberoftheflightsegment.
3OTHS1/ATTNAHRPLSEXTOPTIONTILL08FEB1100H
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REVISIONHISTORY
Revision
01 02
Date
15.01.01 21.05.03
Description
Changeofsymbols(crossoflorainand change) DeleteandchangeFrequentFlyer Number,InsertMPDNumberforCyprair Packages RemoveSAILessonsandTourist InformationfromUniversalStars GroupPNRminimum10pax RemoveFoxandreplacewithFormat FinderHelpSystem,AddVirtuallyThere RemoveTIM,DRSpagesthrough AgencyeServices ChangeofCyprairscode SSRINFTandDOCScodesadded,SAI LessonsforTotalAccessremoved /Einallavailabilityandselltransactions added Encode/Decodeamendedwithcurrency encode,SabreAtlasinformationadded, SSRcodesDOCO,DOCA,PETC,AVIH added,Cloneinformationadded,Reference SourcesupdatewithinformationonFormat Finderandremovednotapplicablefiles, TotalAccessupdatedtoremovenot applicablefiles
03 04 05 06 07 08 09 10
20.11.03 25.02.04 14.07.04 04.05.05 01.11.05 05.09.06 01.09.07 10.09.08
11
24.08.09RemoveSTARScontent,updateReference SourcesinSABREandTotalAccess Content 03.11.09SSRINFTentryupdatedtoreflectcorrect inputwithdateofbirthasfrom29Oct.09 10.12.09 SecureFlightdisplaydataaddedtoreflect implementationmadeon30.11.09DOCS, DOCAandDOCOinfonotviewableinthe faceofPNR.
12
13
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Sabre Reservation Manual

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SabreReservationCourse

Address:24AlkeouSt,Engomi P.O.Box25326,1308NicosiaCyprus Tel:35722581000,Fax:35722664502, SITA:NICXZCY email:zenon@cyprusair.com.cy

Copyright2002ZENONNationalDistributionCentreLtd. Allrightsreserved. Alltrademarkedproductandcompanynamesarethepropertyoftheirrespectivetrademark holders.

Yourpasscodemustbeacombinationofbetween7and8lettersandnumbersand mustincludeatleastoneletterand/ornumber. NB Asyoutypethepasscodeitwillnotprintonthescreen.Yoursignincodewill beassignedtoyoubutyoudecideonthepasswordwhichyoushouldnotrevealto anyoneelse.

TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: Encode/Decode

SABREATLASwillalsocalculatethedistancebetweenanytwocities,airportsor militarybases. Forexample: W/ATMADCYSEVILLE,ES calculatesthedistancebetweenMadridairportandthecityofSevilleinSpain Response DISTANCEFROM MADMADRID,ES TO SEVILLE,ES

TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: AvailabilityAir

Tosellaseat,typeinaformatsimilartothefollowing:01Y1 0 1 Y 1 sell oneseat classofservice fromline1ofCPA

Response 1A3921Y14FEB6LCASKGSS117201920 /DCA3/E NAMECHGNOTALLOWEDFORA3YFARECLASS

Response 1LH3369M10FEB3LCAFRASS103100610/DCLH/E 2LH4418M10FEB3FRAMADSS107250955/DCLH/E.

TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: SegmentSell

TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: SegmentSell

Phone Received Itinerary Name Ticketing

ThefirstlettersofthesefieldsspellthewordPRINT. Inadditiontothe5mandatoryfieldsabove,someoptionalfieldscanalsobe included.

Formofpayment General Historical Itinerary Invoice Clientaddress SegmentRelatedRemarks(itinerary) (invoice)

Namereferencenumber Agencynameandaddress SSRforotherairlines SSRforAmericanAirlines OSIforotherairlines OSIforAmericanAirlines

*(afterNameField) W 3 4 3OSI 4OSI

Notes 1)ThisentrywillcausePNRtoQueueplacetwodaysbeforethedatespecified.It willQueueplaceimmediatelyifthedateisomittedoriftodaysorthefollowingdays dateisused. 2)ThePNRwillautomaticallyQueueplaceonQueue10. 3)DonotaddtextaftertheslashasthismaypreventtheQueueplacement.

(Creditcardnumber+expirydate) (Inclusionof*willactivatecreditauthorisation systemandcheckexpirydate)

Notes 1)TodisplayFormofPaymentRemarkenter * 2)ForlistofCreditCardcodesenter DU*/CCD 3)IftheagencyusesADS,itisimportantthattheFOPremarkbeamongthefirst5 linesoftheRemarksField.

Notes 1)Maximumof922charactersinthewholeItineraryRemarksField,(includingthe 5s).Eachlinemustbeenteredseparately 2)TodisplayItineraryRemarksenter*

Notes 1)IfthemandatoryspaceisomittedSABREwillaccepttheentry,buttheremarkwill printattheendofthedocumentandnotafterthesegment 2)Amaximumof9999charactersmaybeenteredintosegmentassociatedinvoiceor itineraryremarks

ThisfieldcanbeusedtoaddfurtherinformationtotheNameField,suchas employeenumber,departmentname,dateofbirthetc. Format NameFieldentry*Freetext Examples SMITH/JOHNMSTR*D.O.B23JUN86 2SMITH/SMR/JMSTR*0/D.O.B10AUG87 2SMITH/JOHN/ANNE*EMPNO.123456 2SMITH/JOHN/ANNE*TRAINING/SALES

Topicsforthissubject(BuildPNR)arelocatedintheFormatFinderhelpsystemin themainTableofContentsundertheappropriatebook: PNR(PassengerNameRecord)

TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: SpecialRequests

Notes: 1)Iftheminimumconnecttimeisinvalidtheresponseisforexample: INVALIDCONNECTTIMESEGS1AND2MINIMUMIS75MINUTES VERIFY ANYREMAININGSEGMENTS 2)AnysegmentwithactioncodeWK,WL,UN,DS,UC,NOorOXwillbeignored withanyoftheaboveentries

TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: FlightInformation

Examples 3NSST 3NSST2 3SMST12.1 3RQST1/5B1.1 Requestnonsmokingseatforallsegments Requestnonsmokingseatsegment2only Requestsmokingseatforpassenger2.1forsegment1 Requestspecificseatnbr5Bforsegment1forpassanger1.1

TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: Seats

Notes 1)Thecloningentriescanbeusedtocopyitinerarysegmentsandpassengerdata. 2)YoucannotcloneaPNRwhileindividepartyorwhenyouareonqueue.

TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: PNRCloneEntries

*P7 *P9 *P5 *P3 *P4 *P3Dor*P4D *H3Dor*H4D

TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: DisplayFunctions

FromthegivenCPA,theusualsellorwaitlistentriesarepossible.Theseatssoldvia longsellentrieswithNNactioncodewillbeconfirmedimmediatelyifavailableand thestatuswillchangetoSS.

TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: SegmentSell

TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: SegmentSell

52/Newnameorpartofaddress customeraddress 53S4Newitineraryassociatedremark

Example X102Y1 Thiscancelssegment1fromtheitineraryandsellstwoseatsinYclassfromline1of theCPA.

Notes 1)Iftheflightdoesnotoperateonthenewdate,SABREwillactionthefirstpartof theformat,iecancelthesegment,butwillbeunabletorebookthenewseats.To undothecancellation,ignoreandretrievethePNR,ieenterIR.

TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: PassengerNameRecord(PNR)

TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: PassengerNameRecord(PNR)

TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: PassengerNameRecord(PNR)

IfGroupseatswererequesteddirectlyfromtheairlineyoucancreatePNRshowing segmentstatusas GK iftheseatsareconfirmedor GL ifwaitlisted. Example 0CY312Y15MARLCAATHGK22

ToredisplaythePNR *A theresponsewillbeasfollows 1.C/2221ROTARYGRP2.1IOANNOU/AMR 1CY312Y15MAR3LCAATHNN2209301115/ABRQ GENERALFACTS 1.SSRGRPFCYITFARE GroupPNRwillbeendedusingallthemandatoryinformationasforanormalPNR.

Notes 1)Thedatecannotbeeithertodaysortomorrowsdate 2)ThesuspensionentriesareloggedintheRemarksFieldofthePNR 3)ThemaximumnumberofsuspensionentriesperPNRiseight 4)51QNewtextchangesthesuspensionentry(where1representsthelinenumber intheRemarksField)

entryinTicketingFieldofPNRcausesautomatic QueueplacementonQueue9inPCC2EA0ondate specified entryinTicketingFieldofPNRcausesautomatic QueueplacementonQueue10ofPCC2EA02days beforethedatespecified.

TheaboveexampleswillmakethefirstPNRormessageappearonscreen Notes 1)OnlyoneQueueperworkingareacanbeaccessedatanyonetime 2)*Q displaysQueuecurrentlybeingaccessed 3)Q* redisplaysthePICattachedtocurrentPNRifworkingaPNRQueueor redisplayscurrentmessageifworkingmessageQueue

Notes 1)EntryloggedinRemarksFieldofPNRifmessageadded QP/44/9 QBI4 QBI3 requeueplacesPNRtoQueue44withPICnumber9 ignorescurrentPNRandmovesforwardby4PNRs ignorescurrentPNRandmovesbackwardsby3PNRs

QXI QXE QXR QXL QXU

ignoresPNR/messageonscreenandexitsQueue endsPNRwherechangeshavebeenmadeandexitsQueue removescurrentPNR/messagefromQueueandexitsQueue placescurrentPNRonLMTCQueueandexitsQueue placescurrentPNRonUTRQueueandexitsQueue

TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: Queues

Stepone Response Steptwo:

UMSGappearsonthescreen(abovetheStart)toshowthat SPECTRAwascompleted.Press ctrl+U toshownumber ofPNRsfound

ThenyoucanaccesstherelevantqueueandworkoutthePNRs. Notes 1) Eachagencyisallowed20FREESPECTRAentriesamonth.Eachadditional entrycosts12.00USDperentry. 2) AftertheQKinput,yourcomputerisreleasedfornormalfunctions.

collectsallPNRsinPCC collectsallPNRscontainingairline(CY) collectsallPNRscontainingYclassofservice collectsallPNRswithtravelonaspecificdate(18FEB) collectsallPNRscontainingnameIoannou redisplayslastSPECTRAresponse displaycountpermonth

TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: Email

Format WEA/WX*CITYCODE Examples WEA/WX*FRA CurrentweatherCondition

Format WEA/CF*CITYCODE Examples WEA/CF*TYO Cityforecast(Fortoday,tonightandtomorrow)

Format WEA/EF*CITYCODE Examples WEA/EF*LAX ExtendedRegionalforecast(Foruptofivedays)

Format WEA/AV*CITYCODE Examples WEA/AV*FRA Averagemonthlytemperature

TopicsforthissubjectarelocatedintheFormatFinderhelpsysteminthemainTable ofContentsundertheappropriatebook: Weather

TJAN/2000 T*LHR T12JUN3 T12JUN3

Monthandyearcalendardisplay Displayslocaltimeinaspecifiedcity Displaysthedatethreedaysafter12JUN Displaysthedatethreedaysbefore12JUN

ThisfieldcanbeusedtoaddfurtherinformationtotheNameField,suchas employeenumber,departmentname,dateofbirthetc. Format NameFieldentryFreetext Examples SMITH/JOHNMSTRD.O.B23JUN86 2SMITH/SMR/JMSTR0/D.O.B10AUG87 2SMITH/JOHN/ANNEEMPNO.123456 2SMITH/JOHN/ANNE*TRAINING/SALES

P7 P9 P5 P3 P4 P3DorP4D H3Dor*H4D

TheaboveexampleswillmakethefirstPNRormessageappearonscreen Notes 1)OnlyoneQueueperworkingareacanbeaccessedatanyonetime 2)Q displaysQueuecurrentlybeingaccessed 3)Q redisplaysthePICattachedtocurrentPNRifworkingaPNRQueueor redisplayscurrentmessageifworkingmessageQueue

Format WEA/WXCITYCODE Examples WEA/WXFRA CurrentweatherCondition

Format WEA/CFCITYCODE Examples WEA/CFTYO Cityforecast(Fortoday,tonightandtomorrow)

Format WEA/EFCITYCODE Examples WEA/EFLAX ExtendedRegionalforecast(Foruptofivedays)

Format WEA/AVCITYCODE Examples WEA/AVFRA Averagemonthlytemperature

Format QCY/RECLOC OR QCY/FLIGHT/DATENAME DisplaysthePNRthatyouwanttoclaimusing theflight,thedateandthename DisplaysthePNRthatyouwanttoclaimusing therecordlocator

WhiletakingalltheabovestepsboththePNRandtheGeneralqueuemessageare infrontofyou. A Q toredisplaythePNR toredisplaytheQueuemessageG.