A study of consumer satisfaction towards NOKIA CELL PHONES in Madurai City

1) Name of the Respondent 2) Gender 3)Age group a)18 to 25 c)above 35 4)occupation a)student c)businessman 5)Income level a)below 10000 c)20000 to 30000 6)martial status a)married 7)where do you live in a)city c)town b)village d)others b)unmarried b)employee d)professional

:___________________________________ : A) MaleB) Female

b)25 to 35

b)10000 to 20000 d)above 30000

8)Do you own nokia cell phone a)yes b)no

9)source for information about the product a)advertisement c)friends b)newspaper d)radio

10)reson for purchase nokia cell phone a)long life b)handling easy

c)attractive model

d)others

11)how many members are using nokia cell phone in your family a)1 c)3 b)2 d)4 -----------------------------------------------------

12)which type of model you have

13)what do you feel about the price of the nokia cell phone a)high c)low 14)state your satisfaction level towards the benefit of nokia cell phone a)highly dissatisfied c)highly satisfied b)dissatisfied d)satisfied b)medium

15)state the satisfaction level towards price of the nokia cell phone a)highly dissatisfied c)highly satisfied b)dissatisfied d)satisfied

16) state the satisfaction level towards the features of your nokia cell phone a)highly dissatisfied c)highly satisfied b)dissatisfied d)satisfied

17)In future you will use any other company mobile a)yes 18)mention your suggestion a)----------------------------------------b)----------------------------------------b)no