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    Guides to Scheme Managers' Operations
    Guides to Scheme Managers' Operations
    Guides to Scheme Managers' Operations
    Ebook112 pages1 hour

    Guides to Scheme Managers' Operations

    By V. K. Leigh

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    About this ebook

    Every organisations - housing related - have strategic Equalities and Visions for their Tenants- to -be and also for themselves; to guide them more positively.
    No individuals or groups should be at a disadvantage by reason of ethnicity, gender, sexual orientation, age, employment status and religious beliefs.

    When a tenant moves into a sheltered housing scheme, a welcoming pack is given by the housing organisation.
    In this pack, all important and immediate valuable information including telephone numbers relating to things such as repairs are enclosed for the tenants convenience.

    A Mission statement is a statement of purpose laid down by that organisation

    The aim of every organisation is about giving the best services and the best values that can be offered to their customers.
    Some organisations improve their services and will do everything within their know how with greater or less positive results.

    It is a good thing and also advisable to make comparisons of the various services being advertised before going for the long term best service.
    Always look at the offers that is being given
    All organisations would like to offer the best whether it is government or private.
    Each one has its aim in the form of Mission Statement.
    LanguageEnglish
    PublisherXlibris UK
    Release dateAug 20, 2012
    ISBN9781477155660
    Guides to Scheme Managers' Operations
    Author

    V. K. Leigh

    V. K. Leigh is a professional business manager and consultant in management training with experience in the field of social care. He is an experienced hands-on deck manager, having had an inside practical knowledge, experience, and privilege of working with older persons in the United Kingdom through some of the largest housing organisations and local authorities in the country, both in the private and public sectors and as self-employed contractor in the fields of health and social care for the elderly. Combining the years of practical experience and knowledge in social housing, the care and mental health sectors, V. K. Leigh will undoubtedly be ranked as a professional in these sectors. In writing this book, titled Why Me, the contents go back to the early century, when bravery was the order of the day. Sharing knowledge with anyone and everyone who reads or uses this book, this book contains knowledge-based information for reading, giving an in-depth of supported beliefs in historical facts, enlightening the zeal of everyone who reads it. This book is written with intent to share wisdom, knowledge, and information on world cultural heritage, how culture and environment affect our behaviours and thoughts, and how people regard and talk to one another and their mental reasoning and personalities. I do believe that you will enjoy the contents of this book just as I have had the pleasure in writing and compiling the information it contains. Happy reading.

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      Book preview

      Guides to Scheme Managers' Operations - V. K. Leigh

      Guides to Scheme

      MANAGERS’

      OPERATIONS

      V K Leigh

      Copyright © 2012 by .

      All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the copyright owner.

      To order additional copies of this book, contact:

      Xlibris Corporation

      0-800-644-6988

      www.xlibrispublishing.co.uk

      Orders@xlibrispublishing.co.uk

      304648

      CONTENTS

      Acknowledgement

      Introduction

      Mission Statement

      Supporting People

      What is Supporting People?

      Long Term

      Short Term

      The Scheme, Manager & Safety

      Personalisation

      Support, Help & Security—(SHS)

      Types Of Sheltered Accommodations

      What Is Sheltered Housing?

      Benefits for Older People

      Credit Benefits

      Guest Accommodation In Sheltered Schemes

      Who is it for?

      APPLYING FOR SHELTERED ACCOMMODATION

      How to Apply

      WHO LIVE IN SHELTERED HOUSING?

      Types Of Sheltered Accommodation—2

      Organisations

      Pre—purchase of a sheltered accommodation

      Sheltered Housing

      To Purchase

      Sheltered Housing To Rent

      The Sheltered Scheme Manager

      Who can be a sheltered scheme manager?

      LONE WORKING

      LONE WORKING PROCEDURES

      Guidance Notes

      Visiting Tenants in Their Homes

      Working in the communal areas of a sheltered block

      Fire Alarms

      Hazards

      Health & Safety

      Sheltered Scheme Manager (1)

      Who is a scheme manager?

      The Sheltered Scheme Managers (2)

      Qualities of a Scheme Manager

      INDUCTION OF NEW SHELTERED SCHEME MANAGER

      CHECK LIST

      Safety Control Measures

      Working Hours

      Start of the working day

      Information Sharing

      Duties

      Waiver Form

      FACTS ABOUT SHELTERED SCHEME MANAGER

      Code Of Practice For Sheltered Housing

      The Dos And Don’ts Of The Sheltered Scheme Manager

      Dos . . . .

      Don’ts… .

      WORKING HOURS

      Start of the working day

      Contact Sheet

      Repairs

      End of the working day

      Off—Duty/Security

      Training

      Twin Scheme

      Vulnerable Tenants

      The Office

      Office Materials and Files in Regular use.

      Sections in Tenants Files

      Tenants’ Front sheet for files

      Client Record Sheet

      Incidents, Accidents and Complaints

      Procedure for Dealing with Informal Complaints

      Support Plans/Agency/Referrals/Care Plans.

      Support Plans

      Support Plan/Risk Assessment

      Risk Assessment

      Care Agencies

      Referrals

      Care Plans

      File Notes

      File Notes/Correspondence

      Report Sheet

      Monthly Expenditures

      Hospital Admission

      Speech Modules (Emergency Team)

      The Vega—Av3

      Calls & Visits

      Emergency Services

      Emergency Services Input sheet

      Guest Accommodation

      Useful Information

      General Information

      Death of a Tenant

      An Executor—

      An Administrator—

      The Organisation’s Legal Team

      Housing Benefit

      Access into the Property

      Tenants Information

      Decanting

      Quality Assessment Framework (QAF) Objectives

      Equality and diversity in the workplace

      About This Book

      About The Author

      Acknowledgement

      I would like to thank my colleagues who gave me the insight that brought about the challenges, awareness and understanding of the issues which have greatly enriched this publication.

      I would like to thank my wife and children for their scrutiny, contributions and patience in times of challenges during the writing and preparation of this book.

      My thanks and appreciation to God Almighty for the knowledge and inspiration given to complete this book.

      First written in 2011 and published in 2012.

      All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without the prior written permission of the author and publisher.

      Introduction

      Every organisations—housing related—have strategic Equalities and Visions for their Tenants—to—be and also for themselves; to guide them more positively.

      No individual or group should be at a disadvantage by reason of ethnicity, gender, sexual orientation, age, employment status and religious beliefs.

      When a tenant moves into a sheltered housing scheme, a welcoming pack is given by the housing organisation.

      In this pack, all important and immediate valuable information including telephone numbers relating to things such as repairs are enclosed for the tenant’s convenience.

      A Mission statement is a statement of purpose laid down by that organisation

      The aim of every organisation is about giving the best services and the best values that can be offered to their customers.

      Some organisations improve their services and will do everything within their knowhow with greater or less positive results.

      It is a good thing and also advisable to make comparisons of the various services being advertised before going for the long term best service.

      Always look at the offers that is being given

      All organisations would like to offer the best whether it is government or private.

      Each one has its aim in the form of Mission Statement.

      Mission Statement

      The Oxford Dictionary defines Mission as "Tasks or operations; task that one

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