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    Apology for Erebus
    Apology for Erebus
    Apology for Erebus
    Ebook22 pages14 minutes

    Apology for Erebus

    By Janet Sayers

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    About this ebook

    Takes a close look at the business apology, using the example of the Air New Zealand TE901 Erebus Disaster to show how and why organisations need to apologise well. The book series ‘Interface: Cases, Essays and Stories for Use in Business Education' is developed from real classrooms and from the research of Associate Professor Janet G. Sayers.

    LanguageEnglish
    PublisherJanet Sayers
    Release dateMay 19, 2018
    ISBN9780463766354
    Apology for Erebus
    Author

    Janet Sayers

    Associate Professor Janet G Sayers is an experienced educator and researcher. She writes about story-telling and narrative in business and has developed many unique resources that can be used in classrooms around the world.

    Read more from Janet Sayers

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      Book preview

      Apology for Erebus - Janet Sayers

      'Business Apologising: The Case of the Erebus Disaster'

      by Associate Professor Janet G. Sayers

      Number 3 in the 'Interface: Cases, Essays and Stories for Use in Business Education' Series

      Copyright 2018 Janet Sayers,

      An OCTOPUS publication

      Smashwords Edition

      'Business Apologising: The Case of the Erebus Disaster' takes a close look at the business apology, using the example of the Air New Zealand TE901 Erebus Disaster to show how and why organisations need to apologise well.

      The book series ‘Interface: Cases, Essays and Stories for Use in Business Education' is developed from real classrooms and from the research of Associate Professor Janet G. Sayers. Cases, essays and stories can be adapted for use in any educational setting: primary, secondary or tertiary.

      Business Apologising: The Case of the Erebus Disaster

      This essay looks at business apologising. First, we introduce the apology and then the example we use in this essay - the Air New Zealand Mount Erebus Disaster. This essay has arisen from my university service management classes who decide whether or not organisational apologies are 'ethically acceptable'.

      ***

      What does a poor apology look like?

      A good example comes from me when I was about five years old. I had hung

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