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    Video Banking: New Age Banking: A customer perception analysis
    Unavailable
    Video Banking: New Age Banking: A customer perception analysis
    Unavailable
    Video Banking: New Age Banking: A customer perception analysis
    Ebook173 pages1 hour

    Video Banking: New Age Banking: A customer perception analysis

    By Michael Müller

    ()

    Currently unavailable

    Currently unavailable

    About this ebook

    The banking industry is currently, more than ever, on the move. Low interest rates, EU-driven regulatory requirements and particularly the proceedings in digitalization have led the banking industry into a new age of banking. The digitalization of business processes and banking services have forced the banks to rethink their business model. As a consequence, the multi-channel approach needs to be extended by an interactive communication service called Video Banking. Video Banking enables customers to conduct their banking activities independent from their location by using a smartphone or notebook.

    Since Video Banking is a relatively new service in the banking industry, the customers are not acquainted with it that far. To launch Video Banking successfully, the customers need to be convinced by the new service.
    LanguageEnglish
    PublisherBooks on Demand
    Release dateApr 3, 2018
    ISBN9783744851381
    Unavailable
    Video Banking: New Age Banking: A customer perception analysis
    Author

    Michael Müller

    Michael Müller ist einer der Co-Autoren des Buches und gleichzeitig ein alter Schulfreund von Maximilian Diessl. Er ist bei der ersten (!) und dritten Rallye jeweils nach Jordanien dabei gewesen. Rallye fahren bedeutet für ihn neue Kulturen so kennenzulernen, wie sie ohne touristische Einflüsse tatsächlich sind, sowie sich täglichen neuen Herausforderungen zu stellen, die es gilt im Team zu meistern. In seinem normalen Leben arbeitet er als Projektingenieur.

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