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    Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge
    Unavailable
    Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge
    Unavailable
    Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge
    Ebook165 pages2 hours

    Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge

    By Katharine C. Giovanni

    ()

    Currently unavailable

    Currently unavailable

    About this ebook

    Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today's competitive business world. From interviews with top concierges to helping review nonverbalcues and body language, the informationpresented will help polish a professional image, refine communication skills, and teach the core beliefs and values that lead to extraordinary customer service.

    LanguageEnglish
    PublisherNewroad Publishing
    Release dateAug 1, 2009
    ISBN9781931109147
    Unavailable
    Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge
    Author

    Katharine C. Giovanni

    Katharine, a three-time award-winning best-selling author of twelve books, is a speaker/trainer, mentor, and intuitive advisor. She is recognized as the pioneer who founded the independent concierge industry, leading the first association for independent concierges for over two decades before retiring in March 2023.Throughout her career, Katharine has trained countless concierge and front-line staff, and her clients are among the industry's most successful. She has been featured in various prestigious media outlets, including ABC News Nightline, CBS News, Good Morning America, MTV, Time Magazine, Money Magazine, Forbes, The New York Times, and The Wall Street Journal.Katharine, a proud breast cancer survivor, was raised in New York City, holds a B.A. from Lake Forest College, and currently resides in North Carolina. To learn more about her or contact her, visit www.KatharineGiovanni.com or www.guidedtalk.com.

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