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The Organizational Ombudsman: Origins, Roles, and Operations--A Legal Guide
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This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to address issues that arise in litigation; a comprehensive presentation of various legal issues associated with organizational ombudsman programs;and numerous examples of how ombudsmen function in their organizations to illustrate how they are effective in addressing issues that people would not otherwise raise.
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Charles Howard
Charles Howard lives in Toronto, Canada. He enjoys Stephen King, Richard Matheson and H.P. Lovecraft. He writes imaginative horror in an effort to stave off his own crumbling sanity.
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