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    Championship Conduct: Excel in Care, Courtesy and Customer Service
    Championship Conduct: Excel in Care, Courtesy and Customer Service
    Championship Conduct: Excel in Care, Courtesy and Customer Service
    Ebook83 pages1 hour

    Championship Conduct: Excel in Care, Courtesy and Customer Service

    By Sandra Renee Hicks

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    About this ebook

    Are you weary of rude, inconsiderate and incompetent conduct that has become routine in our society? Come on board to proactively address it. Clearly, major change is long overdue. Top level conduct is the best response to the low standards that are now commonly on display. You're invited to join the team of folks who make championship choices. United, we make the best things happen.

    We can be change agents in this world of disintegrating manners. It’s our responsibility to add to the harmony on this great planet on which we reside. Business as usual isn’t an acceptable stance for champions. We owe it to our present, and to our future generations to be engaged in reform for the common good of we the people.

    Let’s be examples of excellence as witnesses of the power that develops when teams unite for worthy causes. Let’s wear care, integrity, courtesy and competence as badges of honor.

    There’s expectation that championship conduct will prove contagious. Who will catch it?

    Note: On March 24, 2014, I published a sister book to this one. The title of that one is, "Love as a Signature Style."

    Here's an excerpt from the chapter titled, "One Size Doesn't Fit All":

    "One MAIN question is -- how do we respond to the inevitable land mines in our lives? How do we play the hands that are dealt us? The good news is that there are aces in every deck. But we know that the jokers run wild. Go for the aces; play those babies with all the gusto that you know how to muster. Deal with excellence. Surround yourself with winners and those who aim to be. Every hit ain’t a bull’s eye; aim for excellence anyhow."

    LanguageEnglish
    PublisherSandra Renee Hicks
    Release dateMar 8, 2012
    ISBN9781465874160
    Championship Conduct: Excel in Care, Courtesy and Customer Service
    Author

    Sandra Renee Hicks

    S. R. Hicks is a licensed writer, editor and consultant who lives in and is a native of Washington, D.C. She’s been a published writer for more than 20 years. Magazines and newspapers have included her work. Hicks’ goal is to expand and to connect with more folks who enjoy the art of written words.As a former long term Christian, Hicks has a wealth of knowledge about that realm. She now embraces the science of metaphysics for, truly, our roots are in that treasured dimension. Our present and future stances should, ideally, be aligned with metaphysical routes.Note: Years ago, when I was a Christian, I wrote some e-books that still appear online. I removed select ones. I’m not sure of all of the online sites where my Christian material continues to be displayed. That said, this is to inform that I’m no longer with the spiritual posture of Christianity. I do, however, respect those people who sincerely have that posture. Many of them are sincere, but unaware as I was when I “walked” that path. As for the fraudulent ass Christians who don’t take their religion seriously, I have no respect for anyone who chooses not to be authentic.

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      Book preview

      Championship Conduct - Sandra Renee Hicks

      Championship Conduct

      Excel in Care, Courtesy and Customer Service

      Published by Sandra Renee Hicks at Smashwords

      Scriptures are from the King James Holy Bible

      Non Scriptural content - Copyright 2013 Sandra Renee Hicks

      This e-Book is licensed for your personal enjoyment only. Permission is NOT granted to make copies and/or to download to others. You can certainly purchase copies to give to others or share with them the link to make their own purchases. Permission is not granted to modify, excerpt, edit, or change the content of this e-Book in any form whatsoever. Also, permission is not granted for this e-Book to be posted on blogs, websites or on social networking sites such as Facebook, LinkedIn, and MySpace. Permission is granted to post a link to this e-Book in such forums. Also, permission is granted for this e-Book to be downloaded on e-readers, iPads and on computers for personal use only.

      Thank you for respecting the diligent work of this author.

      Table of Contents

      Tribute to My Mother, Helen Marie

      Introduction

      Chapter 1 - The Place of God

      Chapter 2 - The Heart at Home

      Chapter 3 - Work It Out

      Chapter 4 - Relationship Rubies

      Chapter 5 - Value of the Poor

      Chapter 6 - Parachutes or Eagles Wings?

      Chapter 7 - Customer Service Is an Art

      Chapter 8 - Letters Related to Customer Service

      Chapter 9 - Customer Service Summation

      Chapter 10 - Technology

      Review and Recommendations

      About the Author

      Tribute to My Mother, Helen Marie

      Her first name means torch, shining one. Her middle name means star of the sea. Many are blessed to know the immense joy and comfort that is experienced when provided constant assuring love by our mothers. My mother graduated from this earth when I was a teenager. While here, she was a precious jewel who shone brightly in the lives of her children and others who were fortunate to enjoy her presence. Mama left no doubt that she was a treasure of love. Truly, there were countless moments when I felt the realness of her beautiful soul, the loving and protective embraces from her tender arms, the necessary discipline from her places of wisdom, and her clear messages to folks when they violated her boundaries of what was acceptable relative to engagement with her children. To me, she aced the role of motherhood. Thank you, Mama!

      My mother’s signature style was to give unselfishly even to those who took her kindness for granted. With all that she endured, she remained an optimist. My heart swells with immense gratitude to God for the cherished gift of my beloved mother, Helen Marie. Indeed, she lived up to the meanings of her names torch, shining one, and star of the sea. Blaze on, Mama, blaze on. Truly, you are a star. It’s my joyous pleasure to be of your beautiful bloodline.

      Introduction

      Can we say, good morning; good afternoon; good evening; please; thank you; pardon me; I apologize; excuse me; hold on, please; thank you for holding; may I help you; and how may I serve you? All together now, Courtesy is fundamental!

      I grew up in an era where, more often than not, decency and courtesy was on display. There was more love for and fear of God, consistent respect for parents and elders, as well as for neighbors, teachers, and those in other positions of authority. We wouldn’t dare address an elder without the title of Miss or Mister. It was, Miss Harris, or Mr. Harris and the same such expressions for all who were elders.

      God-fearing people were, in larger numbers, passionate about love and service to God. Memory brings to mind when my family regularly, in various forms, extended hospitality to others. I remember Christians and other people helping one another more. I have fond thoughts of the loving, gentle, kind, and hospitable character of my dear mother, Helen. She was indeed a giver from her sincere and precious heart.

      I remember when folks were pretty much assured visits from church members if they were sick or hospitalized. In contrast, in 2009, I spoke with one Christian whose best friend was a church member who sang in the choir. The report was that that best friend was hospitalized and didn’t get one phone call or visit from anyone in her church family. Another Christian told me that she’d been the member of a church for fourteen years. She was hospitalized and was told by some members of her church family that they’d visit her, none of them did. Deep gratitude is extended to those who unselfishly reach out to those in need of love, help, and encouragement.

      We had relationships with neighbors. Our parents associated with and helped one another with child care and household tasks. We would sit on our porches and converse about family and neighborhood issues. There was more community spirit. We kids were in and out of each other’s houses. There was one house on the block, in particular, that was a favorite hang out for the neighborhood youth. Children were more prone then to obey parents and other adults. There was a culture of discipline in place. Back then we were firmly corrected for sassing adults. Do people still use the word sassing? I haven’t heard it said in years. For those who don’t know, sassing means talking back in disrespectful

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