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ABCs of Extraordinary Service
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ABCs of Extraordinary Service
Unavailable
ABCs of Extraordinary Service
Audiobook36 minutes

ABCs of Extraordinary Service

Written by Mark Sanborn

Narrated by Mark Sanborn

Rating: 4 out of 5 stars

4/5

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Currently unavailable

Currently unavailable

About this audiobook

Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it and then consistently deliver. Now, you can get the world’s top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom’s or the Ritz Carlton into your organization with training from the best of the best in the customer service training and development. You’ll learn the latest customer engagement strategies from celebrity authors Shep Hyken (The Cult of the Customer) and Mark Sanborn (Fred Factor), whose strategies and techniques will create positive relationships and long term loyalty with your customers.

Have you ever had to offer great service to a really difficult customer? Do you and your team know what to do to guarantee a positive outcome? Learn field-tested processes in these audios complete with case studies, entertaining stories and new ways of thinking about negative people.

You’ll also learn how your choice of words can impact the future buying behavior of even your most loyal customers. The experts in this series teach you how to avoid the common pitfalls and learn seven secrets of remarkable communication techniques that produce outstanding results. A satisfied customer is the #1 asset for businesses of any size and now you can get the leading thought leaders and practitioners to train your team for the same price as a business lunch.

Mark Sanborn, CSP and CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted authority on leadership, customer service, and turning the ordinary into the extraordinary. His book The Fred Factor has sold over 1 million copies. Leadershipgurus.net lists him as one of the top 15 leadership experts in the world today.
LanguageEnglish
Release dateJan 1, 2010
ISBN9781467655415
Unavailable
ABCs of Extraordinary Service
Author

Mark Sanborn

Mark Sanborn es el presidente de Sanborn & Associates, Inc., un laboratorio de ideas para el desarrollo de liderazgo y para la transformación de lo ordinario en extraordinario. Es considerado por Leadershipgurus.net como uno de los 30 mejores expertos en liderazgo a nivel mundial, Mark es un conferencista galardonado y autor de ocho libros, incluyendo El factor Fred, el cual es un best seller internacional del New York Times, Business Week, y Wall Street Journal. Vive en el Highlands, Colorado, con su familia.

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Reviews for ABCs of Extraordinary Service

Rating: 4.125 out of 5 stars
4/5

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  • Rating: 5 out of 5 stars
    5/5
    It's very clear on the simple way and short time. Very rich .
  • Rating: 5 out of 5 stars
    5/5
    Very rich and practical information that everyone can use to improve the outcome of their business. Thank you for sharing