Business Today

The 'Secret Public'

A close look at the new age clan that has to cope with unique challenges underlying a thriving services economy.

I started reading 1 800 Worlds a few months ago and then left it book marked and unfinished for a while as other commitments took over. But a chance conversation with a journalist friend in Pune about the new economy and the unconventional lives of call centre workers whom she knew pulled me back to the book.

We all understand public secrets (things

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