Leading the Change

A few months ago, Chanda Kochhar, Managing Director and Chief Executive Officer of ICICI Bank, visited one of the branches in the coastal district of Odisha. The Balasore branch is more than 200 km away from Bhubaneswar and Kolkata airports. However, the 56 year old Kochhar paid a 'virtual' visit while sitting at the bank's headquarters in Mumbai's Bandra Kurla Complex. She had a long chat with the employees, enquiring about their well being, business and customers. The e visits are designed to connect with branches in far flung areas, especially as the bank has many well performing branches in remote areas. Balasore, for instance, has huge business potential in agriculture, fishing and tourism. Then there are several well known companies in the area, including Birla Tyres, Balasore Alloys and North Eastern Electricity Supply Company of Odisha, or NESCO. Kochhar